ServiceSource International (SREV) 10-Q 10 May 22 2022 Q1 Quarterly report Financial data

Cover

Cover - shares	3 Months Ended
	Mar. 31, 2022	May 05, 2022
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2022
Document Transition Report	false
Entity File Number	001-35108
Entity Registrant Name	SERVICESOURCE INTERNATIONAL, INC.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	81-0578975
Entity Address, Address Line One	707 17th Street, 25th Floor
Entity Address, City or Town	Denver,
Entity Address, State or Province	CO
Entity Address, Postal Zip Code	80202
City Area Code	720
Local Phone Number	889-8500
Title of 12(b) Security	Common Stock, $0.0001 Par Value
Trading Symbol	SREV
Security Exchange Name	NASDAQ
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Small Business	true
Emerging Growth Company	false
Entity Shell Company	false
Entity Common stock, shares outstanding		99,938,408
Amendment Flag	false
Document Fiscal Year Focus	2022
Document Fiscal Period Focus	Q1
Entity Central Index Key	0001310114
Current Fiscal Year End Date	--12-31

Consolidated Balance Sheets

Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021
Current assets:
Cash and cash equivalents	$ 29,518	$ 28,507
Accounts receivable, net	37,938	43,571
Prepaid expenses and other	7,858	8,995
Total current assets	75,314	81,073
Property and equipment, net	15,898	18,721
ROU assets	23,110	23,043
Contract acquisition costs	497	558
Goodwill	6,334	6,334
Other assets	2,717	2,719
Total assets	123,870	132,448
Current liabilities:
Accounts payable	1,612	832
Accrued expenses	3,299	4,152
Accrued compensation and benefits	13,955	19,999
Revolver	10,000	10,000
Operating lease liabilities	7,740	8,614
Other current liabilities	648	793
Total current liabilities	37,254	44,390
Operating lease liabilities, net of current portion	20,481	19,869
Other long-term liabilities	1,180	1,155
Total liabilities	58,915	65,414
Commitments and contingencies (Note 8)
Stockholders' equity:
Preferred stock, $0.0001 par value; 20,000 shares authorized and none issued and outstanding
Common stock, $0.0001 par value; 1,000,000 shares authorized; 100,059 shares issued and 99,938 shares outstanding as of March 31, 2022; 99,233 shares issued and 99,112 shares outstanding as of December 31, 2021	10	10
Treasury stock	(441)	(441)
Additional paid-in capital	388,213	385,827
Accumulated deficit	(323,710)	(319,328)
Accumulated other comprehensive income	883	966
Total stockholders' equity	64,955	67,034
Total liabilities and stockholders' equity	$ 123,870	$ 132,448

Consolidated Balance Sheets (Pa

Consolidated Balance Sheets (Parenthetical) - $ / shares	Mar. 31, 2022	Dec. 31, 2021
Consolidated Balance Sheets
Preferred stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Preferred stock, shares authorized (in shares)	20,000,000	20,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$ 0.0001	$ 0.0001
Common stock, shares authorized (in shares)	1,000,000,000	1,000,000,000
Common stock, shares issued (in shares)	100,059,000	99,233,000
Common stock, shares outstanding (in shares)	99,938,000	99,112,000

Consolidated Statements of Oper

Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Consolidated Statements of Operations
Net revenue	$ 48,893	$ 45,023
Cost of revenue	35,745	34,067
Gross profit	13,148	10,956
Operating expenses:
Sales and marketing	3,996	4,030
Research and development	1,386	1,160
General and administrative	11,321	12,190
Restructuring and other related costs		920
Total operating expenses	16,703	18,300
Loss from operations	(3,555)	(7,344)
Interest and other expense, net	(178)	(1,160)
Loss before provision for income taxes	(3,733)	(8,504)
Provision for income tax expense	(649)	(331)
Net loss	$ (4,382)	$ (8,835)
Net loss per common share:
Basic (in dollars per share)	$ (0.04)	$ (0.09)
Diluted (in dollars per share)	$ (0.04)	$ (0.09)
Weighted-average common shares outstanding:
Basic (in shares)	99,398	97,234
Diluted (in shares)	99,398	97,234

Consolidated Statements of Comp

Consolidated Statements of Comprehensive Loss - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Consolidated Statements of Comprehensive Loss
Net loss	$ (4,382)	$ (8,835)
Other comprehensive (loss) income:
Foreign currency translation adjustments	(83)	325
Other comprehensive (loss) income:	(83)	325
Comprehensive loss	$ (4,465)	$ (8,510)

Consolidated Statements of Stoc

Consolidated Statements of Stockholders' Equity - USD ($) shares in Thousands, $ in Thousands	Common Stock	Treasury Shares/Stock	Additional Paid-in Capital	Accumulated Deficit	Accumulated Other Comprehensive Income	Total
Beginning balance (in shares) at Dec. 31, 2020	97,248	(121)
Beginning balance at Dec. 31, 2020	$ 10	$ (441)	$ 379,696	$ (304,607)	$ 618	$ 75,276
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss				(8,835)		(8,835)
Other comprehensive (loss) income					325	325
Stock-based compensation			2,486			2,486
Issuance of common stock, RSUs and PSUs (in shares)	73
Proceeds from the exercise of stock options and ESPP (in shares)	149
Proceeds from the exercise of stock options and ESPP			132			132
Ending balance (in shares) at Mar. 31, 2021	97,470	(121)
Ending balance at Mar. 31, 2021	$ 10	$ (441)	382,314	(313,442)	943	69,384
Beginning balance (in shares) at Dec. 31, 2021	99,233	(121)
Beginning balance at Dec. 31, 2021	$ 10	$ (441)	385,827	(319,328)	966	67,034
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss				(4,382)		(4,382)
Other comprehensive (loss) income					(83)	(83)
Stock-based compensation			2,633			2,633
Issuance of common stock, RSUs and PSUs (in shares)	826
Net cash paid for payroll taxes on RSU releases			(247)			(247)
Ending balance (in shares) at Mar. 31, 2022	100,059	(121)
Ending balance at Mar. 31, 2022	$ 10	$ (441)	$ 388,213	$ (323,710)	$ 883	$ 64,955

Consolidated Statements of Cash

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Cash flows from operating activities:
Net loss	$ (4,382)	$ (8,835)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	3,522	3,657
Amortization of contract acquisition costs	90	167
Amortization of ROU assets	2,051	2,391
Stock-based compensation	2,620	2,475
Restructuring and other related costs		902
Other	15	265
Net changes in operating assets and liabilities:
Accounts receivable, net	5,557	4,131
Prepaid expenses and other assets	1,088	(2,099)
Contract acquisition costs	(31)	(51)
Accounts payable	808	3,952
Accrued compensation and benefits	(5,913)	(3,673)
Operating lease liabilities	(2,359)	(2,738)
Accrued expenses	(828)	(511)
Other liabilities	(59)	504
Net cash provided by operating activities	2,179	537
Cash flows from investing activities:
Purchases of property and equipment	(741)	(1,019)
Net cash used in investing activities	(741)	(1,019)
Cash flows from financing activities:
Repayment on finance lease obligations	(52)	(161)
Proceeds from Revolver	10,000
Repayment of Revolver	(10,000)
Proceeds from issuance of common stock		132
Payments related to minimum tax withholdings on RSU releases	(247)
Net cash used in financing activities	(299)	(29)
Effect of exchange rate changes on cash and cash equivalents and restricted cash	(128)	650
Net change in cash and cash equivalents and restricted cash	1,011	139
Cash and cash equivalents and restricted cash, beginning of period	30,801	36,326
Cash and cash equivalents and restricted cash, end of period	31,812	36,465
Supplemental disclosures of cash flow information:
Cash paid for interest	87	105
Supplemental disclosures of non-cash activities:
Purchases of property and equipment accrued in accounts payable and accrued expenses	2	9
ROU assets obtained in exchange for new lease liabilities	$ 2,334	$ 618

The Company

The Company	3 Months Ended
	Mar. 31, 2022
The Company
The Company	Note 1 — The Company ServiceSource is a leading provider of BPaaS solutions that enable the transformation of go-to-market organizations and functions for global technology clients. We design, deploy, and operate a suite of innovative solutions and complex processes that support and augment our clients’ B2B customer acquisition, engagement, expansion, and retention activities. Our clients - ranging from Fortune 500 technology titans to high-growth disruptors and innovators - rely on our holistic customer engagement methodology and process excellence, global scale and delivery footprint, and data analytics and business insights to deliver trusted business outcomes that have a meaningful and material positive impact to their long-term revenue and profitability objectives. Through our unique integration of people, process, and technology - leveraged against our more than 20 years of experience and domain expertise in the cloud, software, hardware, medical device and diagnostic equipment, and industrial IoT sectors - we effect and transact billions of dollars of B2B commerce in more than 175 countries on our clients’ behalf annually. “ServiceSource,” “the Company,” “we,” “us,” or “our,” as used herein, refer to ServiceSource International, Inc. and its wholly owned subsidiaries, unless the context indicates otherwise. For a summary of commonly used industry terms and abbreviations used in this quarterly report on Form 10-Q, see the Glossary of Terms.

Summary of Significant Accounti

Summary of Significant Accounting Policies	3 Months Ended
	Mar. 31, 2022
Summary of Significant Accounting Policies
Summary of Significant Accounting Policies	Note 2 — Summary of Significant Accounting Policies Basis of Presentation The accompanying unaudited interim Consolidated Financial Statements include the accounts of ServiceSource International, Inc. and its wholly owned subsidiaries and have been prepared in accordance with GAAP and with the instructions to Form 10-Q and Article 8 of Regulation S-X for interim financial information. All intercompany balances and transactions have been eliminated in consolidation. These financial statements do not include all the information required by GAAP for annual financial statements. The unaudited Consolidated Balance Sheet as of December 31, 2021 has been derived from the Company’s audited annual Consolidated Financial Statements included in our annual report on Form 10-K for the year ended December 31, 2021 filed with the SEC on February 23, 2022. In the opinion of management, these Consolidated Financial Statements reflect all adjustments, including normal recurring adjustments, management considers necessary for a fair presentation of the Company’s financial position, operating results, and cash flows for the interim periods presented. These Consolidated Financial Statements and accompanying notes should be read in conjunction with our audited Consolidated Financial Statements and the notes thereto for the year ended December 31, 2021, included in our annual report on Form 10-K. Interim results are not necessarily indicative of results for the entire year. Use of Estimates The preparation of the Consolidated Financial Statements in accordance with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the date of the Consolidated Financial Statements and the reported amount of net revenue and expenses during the reporting period. The Company bases its estimates and judgments on historical experience and on various assumptions that it believes are reasonable under the circumstances. The Company has considered the effects of the COVID-19 pandemic and Russia’s invasion of Ukraine in determining its estimates. However, future events are difficult to predict and subject to change, especially with the risks and uncertainties related to the impact of the COVID-19 pandemic and Russia’s invasion of Ukraine, which could cause estimates and judgments to require adjustment. Actual results and outcomes may differ from our estimates. Cash Equivalents and Restricted Cash The Company follows a three-tier fair value hierarchy, which is described in detail in the Company’s Annual Report on Form 10-K for the year ended December 31, 2021. Cash equivalents consist of highly liquid investments with original maturities of three months or less at the time of purchase and are classified as a Level 1 investment. Restricted cash consists of cash in money market accounts that are used to secure letters of credit in connection with two of our leased facilities. Restricted cash is recorded within “Prepaid expenses and other” and "Other assets" in the Consolidated Balance Sheets and is classified as a Level 1 investment. The Company had restricted cash of $2.3 million as of March 31, 2022 and December 31, 2021. The Company did not have any other financial instruments or debt measured at fair value as of March 31, 2022 and December 31, 2021. There were no transfers between levels during the three months ended March 31, 2022 and 2021. New Accounting Standards Issued but Not Yet Adopted Financial Instruments - Credit Losses In June 2016, the FASB issued an ASU that amends the measurement of credit losses on financial instruments and requires measurement and recognition of expected versus incurred credit losses for financial assets held. This ASU is effective for annual periods and interim periods for those annual periods beginning after December 15, 2022, with early adoption permitted. This standard will apply to the Company’s accounts receivable and contract assets. Based on our current analysis, the Company does not expect the adoption to have a material impact on the Consolidated Financial Statements as credit losses from trade receivables have historically been insignificant. The Company expects to adopt this standard effective January 1, 2023.

Debt

Debt	3 Months Ended
	Mar. 31, 2022
Debt
Debt	Note 3 — Debt Revolving Line of Credit In July 2021, ServiceSource, together with its wholly owned subsidiary, ServiceSource Delaware, Inc., entered into the 2021 Credit Agreement, which provides for a $35.0 million revolving line of credit allowing each borrower to borrow against its receivables subject to the terms and conditions set forth in the 2021 Credit Agreement. At the Company’s request and subject to customary conditions, the aggregate commitments under the 2021 Credit Agreement may be increased up to an additional $10.0 million, for a total maximum commitment amount of $45.0 million. The Revolver in the 2021 Credit Agreement matures in July 2024 and bears interest at a rate equal to BSBY plus 2.00% to 2.50% per annum or, at our election, an alternate base rate plus 1.00% to 1.50% per annum. As of March 31, 2022, the Company had $10.0 million of borrowings under the Revolver in the 2021 Credit Agreement through a six-month BSBY borrowing at an effective interest rate of 3.04% maturing August 2022. An additional $14.6 million was available for borrowing under the Revolver as of March 31, 2022. The BSBY borrowings may be extended upon maturity, converted into a base rate borrowing upon maturity or require an incremental payment if the borrowing base decreases below the current amount outstanding during the term of the BSBY borrowing. The obligations under the 2021 Credit Agreement are secured by substantially all assets of ServiceSource and certain of its subsidiaries, including pledges of equity in certain of the Company’s subsidiaries. The 2021 Credit Agreement has financial covenants that the Company was in compliance with as of March 31, 2022. Interest Expense Unamortized debt issuance costs related to the 2021 Revolver were $0.1 million as of March 31, 2022 and December 31, 2021. Interest expense related to the amortization of debt issuance costs and interest expense associated with the Company’s debt obligation was $0.1 million for the three months ended March 31, 2022 and 2021.

Leases

Leases	3 Months Ended
	Mar. 31, 2022
Leases
Leases	Note 4 — Leases The Company has operating leases for office space and finance leases for certain equipment under non-cancelable agreements with various expiration dates through December 2032. Certain office leases include the option to extend the term between one Supplemental income statement information related to leases was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 ​ ​ (in thousands) Operating lease cost ​ $ 2,458 ​ $ 2,941 ​ ​ ​ ​ ​ ​ ​ Finance lease cost: ​ ​ ​ ​ ​ ​ Amortization of leased assets ​ ​ 53 ​ ​ 159 Interest on lease liabilities ​ ​ 1 ​ ​ 11 Total finance lease cost ​ ​ 54 ​ ​ 170 ​ ​ ​ ​ ​ ​ ​ Sublease income ​ ​ (887) ​ ​ (1,098) Net lease cost ​ $ 1,625 ​ $ 2,013 ​ Supplemental balance sheet information related to leases was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ March 31, 2022 December 31, 2021 ​ ​ (in thousands) Operating leases: ​ ​ ​ ​ ​ ​ ROU assets ​ $ 23,110 ​ $ 23,043 ​ ​ ​ ​ ​ ​ ​ Operating lease liabilities ​ $ 7,740 ​ $ 8,614 Operating lease liabilities, net of current portion ​ ​ 20,481 ​ ​ 19,869 Total operating lease liabilities ​ $ 28,221 ​ $ 28,483 ​ ​ ​ ​ ​ ​ ​ Finance leases: ​ ​ ​ ​ ​ ​ Property and equipment ​ $ 2,852 ​ $ 2,861 Accumulated depreciation ​ ​ (2,442) ​ ​ (2,397) Property and equipment, net ​ $ 410 ​ $ 464 ​ ​ ​ ​ ​ ​ ​ Other current liabilities ​ $ 11 ​ $ 63 Other long-term liabilities ​ ​ — ​ ​ — Total finance lease liabilities ​ $ 11 ​ $ 63 ​ Lease term and discount rate information was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 Weighted-average remaining lease term (in years): ​ ​ ​ ​ ​ ​ ​ Operating lease ​ ​ 5.6 ​ ​ 5.6 ​ Finance lease ​ ​ 0.2 ​ ​ 0.8 ​ Weighted-average discount rate: ​ ​ ​ ​ ​ ​ ​ Operating lease ​ ​ 5.9 % ​ 6.2 % Finance lease ​ ​ 6.5 % ​ 6.5 % ​ Maturities of lease liabilities were as follows as of March 31, 2022: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Operating Leases Operating Sublease Finance Leases Total ​ ​ (in thousands) Remainder of 2022 ​ $ 7,548 ​ $ (2,646) ​ $ 11 ​ $ 4,913 2023 ​ ​ 5,738 ​ ​ (1,399) ​ ​ — ​ ​ 4,339 2024 ​ ​ 4,376 ​ ​ — ​ ​ — ​ ​ 4,376 2025 ​ ​ 4,016 ​ ​ — ​ ​ — ​ ​ 4,016 2026 ​ ​ 3,300 ​ ​ — ​ ​ — ​ ​ 3,300 Thereafter ​ ​ 8,398 ​ ​ — ​ ​ — ​ ​ 8,398 Total lease payments ​ ​ 33,376 ​ ​ (4,045) ​ ​ 11 ​ ​ 29,342 Less: interest ​ ​ (5,155) ​ ​ — ​ ​ — ​ ​ (5,155) Total (1) ​ $ 28,221 ​ $ (4,045) ​ $ 11 ​ $ 24,187 ​ (1) In March 2022 the Company entered into a ten-year lease agreement in Nashville, Tennessee with future undiscounted lease payments, net of tenant improvement reimbursements, totaling $10.1 million. This lease had not yet commenced, and is not included in the lease liabilities, as of March 31, 2022. ​

Revenue Recognition

Revenue Recognition	3 Months Ended
	Mar. 31, 2022
Revenue Recognition
Revenue Recognition	Note 5 — Revenue Recognition The following tables present the disaggregation of revenue from contracts with our clients: Revenue by Performance Obligation ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 ​ ​ (in thousands) Selling services ​ $ 48,281 ​ $ 44,328 Professional services ​ ​ 612 ​ ​ 695 Total revenue ​ $ 48,893 ​ $ 45,023 ​ Revenue by Geography Revenue for each geography generally reflects commissions earned from sales of service contracts managed from revenue delivery centers in that geography and subscription sales and professional services to deploy the Company’s solutions. Predominantly all the service contracts sold and managed by the revenue delivery centers relate to end customers located in the same geography. All NALA revenue represents revenue generated within the U.S. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 ​ ​ (in thousands) NALA ​ $ 25,325 ​ $ 25,334 EMEA ​ ​ 15,776 ​ ​ 12,769 APJ ​ ​ 7,792 ​ ​ 6,920 Total revenue ​ $ 48,893 ​ $ 45,023 Revenue by Contract Pricing ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 ​ ​ (in thousands) Variable consideration ​ $ 32,321 ​ $ 33,211 Fixed consideration ​ ​ 16,572 ​ ​ 11,812 Total revenue ​ $ 48,893 ​ $ 45,023 ​ Contract Balances As of March 31, 2022 and December 31, 2021, contract liabilities were $0.4 million and $0.5 million, respectively. Transaction Price Allocated to Remaining Performance Obligations As of March 31, 2022, assuming none of the Company’s current contracts with fixed consideration are renewed, the Company estimates receiving approximately $33.8 million in future selling services fixed consideration and approximately $0.4 million in professional services fixed consideration, the majority to be received within one year. Contract Acquisition Costs As of March 31, 2022 and December 31, 2021, capitalized contract acquisition costs were $0.5 million and $0.6 million, respectively. The Company recorded amortization expense related to capitalized contract acquisition costs of $0.1 million and $0.2 million for the three months ended March 31, 2022 and 2021, respectively.

Stock-Based Compensation

Stock-Based Compensation	3 Months Ended
	Mar. 31, 2022
Stock-Based Compensation
Stock-Based Compensation	Note 6 — Stock-Based Compensation 2022 PSU Awards During March 2022, the Company granted PSUs under the 2020 Plan to certain executives in which the number of shares ultimately received depends on the Company’s achievement of two performance goals for fiscal year 2022 and a rTSR modifier based on the Company’s rTSR for fiscal years 2022, 2023, and 2024 compared to a peer group. The aggregate target number of shares subject to these awards is 0.8 million. The awards were valued on the grant date using a Monte Carlo simulation for the rTSR modifier and using the Company’s closing stock price for the performance metrics for an aggregate grant date fair value of $1.1 million. The number of shares ultimately received related to these awards will range from 0% to 173% of the participant’s target award and will vest on the third anniversary of the grant date. The Company’s expense will be recognized over the service period and adjusted based on estimated achievement of the performance goals. Stock-Based Compensation Expense The following table presents stock-based compensation expense as allocated within the Company’s Consolidated Statements of Operations: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 ​ 2021 ​ ​ (in thousands) Cost of revenue ​ $ 138 ​ $ 130 Sales and marketing ​ ​ 346 ​ ​ 191 Research and development ​ ​ 24 ​ ​ 15 General and administrative ​ ​ 2,112 ​ ​ 2,139 Total stock-based compensation ​ $ 2,620 ​ $ 2,475 ​ The above table does not include capitalized stock-based compensation related to internal-use software that was insignificant for the three months ended March 31, 2022 and 2021. Stock Awards A summary of the Company’s stock option activity and related information was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Weighted- ​ ​ ​ ​ ​ ​ ​ ​ Weighted- ​ Average ​ ​ ​ ​ ​ ​ ​ ​ Average ​ Remaining ​ ​ ​ ​ ​ ​ ​ ​ Exercise ​ Contractual ​ ​ ​ ​ Shares ​ Price Life (Years) Intrinsic Value ​ ​ (in thousands) ​ ​ ​ ​ ​ ​ ​ (in thousands) Outstanding as of December 31, 2021 ​ ​ 1,876 ​ $ 2.18 ​ ​ ​ ​ $ 16 Expired and/or forfeited ​ ​ (17) ​ $ 4.42 ​ ​ ​ ​ ​ ​ Outstanding as of March 31, 2022 ​ ​ 1,859 ​ $ 2.16 ​ ​ 5.91 ​ $ 210 Exercisable as of March 31, 2022 ​ ​ 1,771 ​ $ 2.22 ​ ​ 5.84 ​ $ 179 ​ As of March 31, 2022, there was $0.02 million of unrecognized compensation expense related to previously granted stock options, which is expected to be recognized over a weighted-average period of 0.6 years. A summary of the Company’s RSU and PSU activity and related information was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Weighted- ​ ​ ​ ​ ​ Average Grant ​ Units ​ Date Fair Value ​ ​ (in thousands) ​ ​ ​ Non-vested as of December 31, 2021 ​ ​ 8,231 ​ $ 1.49 Granted ​ ​ 2,165 ​ $ 1.43 Vested (1) ​ ​ (1,006) ​ $ 1.65 Forfeited ​ ​ (271) ​ $ 1.46 Non-vested as of March 31, 2022 ​ ​ 9,119 ​ $ 1.46 ​ (1) 826 shares of common stock were issued for RSUs and PSUs vested and the remaining 180 shares were withheld for taxes. ​ As of March 31, 2022, there was $6.1 million of unrecognized compensation expense related to previously granted RSUs and PSUs, which is expected to be recognized over a weighted-average period of 1.7 years. Potential shares of common stock that are not included in the determination of diluted net loss per share because they are anti-dilutive for the periods presented consist of stock options and unvested RSUs and PSUs. The Company excluded from diluted earnings per share the weighted-average common share equivalents related to 4.0 million and 1.2 million shares for the three months ended March 31, 2022 and 2021, respectively, because their effect would have been anti-dilutive.

Income Taxes

Income Taxes	3 Months Ended
	Mar. 31, 2022
Income Taxes
Income Taxes	Note 7 — Income Taxes The Company is subject to taxation in the U.S. and various state and foreign jurisdictions. Earnings from non-U.S. activities are subject to local country income tax. The Company computes its quarterly income tax provision by using a forecasted annual effective tax rate and adjusts for any discrete items arising during the quarter. The primary difference between the effective tax rate and the federal statutory tax rate relates to the valuation allowances on the Company’s net operating losses and foreign tax rate differences. The "Provision for income tax expense" in the Consolidated Statements of Operations primarily consists of income and withholding taxes for foreign and state jurisdictions where the Company has profitable operations, as well as valuation allowance adjustments for certain U.S. tax jurisdictions. No tax benefit was provided for losses incurred in the U.S. and Ireland because those losses are offset by a full valuation allowance. The tax years 2017 through 2021 generally remain subject to examination by federal, state, and foreign tax authorities. The gross amount of the Company’s unrecognized tax benefits was $1.0 million as of March 31, 2022 and December 31, 2021, none of which, if recognized, would affect the Company’s effective tax rate. The Company does not expect its unrecognized tax benefits to change significantly over the next 12 months. The Company recognizes interest and penalties accrued related to unrecognized tax benefits in income tax expense. During the three months ended March 31, 2022 and 2021 interest and penalties recognized were insignificant.

Commitments and Contingencies

Commitments and Contingencies	3 Months Ended
	Mar. 31, 2022
Commitments and Contingencies
Commitments and Contingencies	Note 8 — Commitments and Contingencies Letters of Credit In connection with two of our leased facilities, the Company is required to maintain two letters of credit totaling $2.3 million. The letters of credit are secured by $2.3 million of cash in money market accounts, which are classified as restricted cash within “Prepaid expenses and other” and "Other assets" in the Consolidated Balance Sheets. Non-cancelable Service Contract Commitments The Company enters into various purchase obligations in the ordinary course of business, generally short-term in nature. Those that are binding primarily relate to non-cancelable service contract commitments. There have not been any significant changes in these commitments since what was disclosed in the last annual report. ​ ​

Subsequent Event

Subsequent Event	3 Months Ended
	Mar. 31, 2022
Subsequent Events
Subsequent Event	Note 9 — Subsequent Event On May 6, 2022, we entered into an Agreement and Plan of Merger (the “Merger Agreement”) with . Pursuant to the Merger Agreement, and subject to the terms and conditions set forth therein, Acquisition Sub will merge with and into the Company, which we refer to as the “Merger”, with the Company continuing as the surviving corporation in the Merger and a wholly-owned subsidiary of the Acquirer. In the event the Merger is completed, except as otherwise provided in the Merger Agreement, each share of our common stock issued and outstanding immediately prior to the Effective Time shall be converted into the right to receive $1.50 per share in cash, without interest (the “Merger Consideration”). Consummation of the Merger is subject to customary closing conditions, including, among other things, the adoption of the Merger Agreement by the holders of a majority of the outstanding shares of our common stock (“Requisite Stockholder Approval”). ​

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	3 Months Ended
	Mar. 31, 2022
Summary of Significant Accounting Policies
Basis of Presentation	Basis of Presentation The accompanying unaudited interim Consolidated Financial Statements include the accounts of ServiceSource International, Inc. and its wholly owned subsidiaries and have been prepared in accordance with GAAP and with the instructions to Form 10-Q and Article 8 of Regulation S-X for interim financial information. All intercompany balances and transactions have been eliminated in consolidation. These financial statements do not include all the information required by GAAP for annual financial statements. The unaudited Consolidated Balance Sheet as of December 31, 2021 has been derived from the Company’s audited annual Consolidated Financial Statements included in our annual report on Form 10-K for the year ended December 31, 2021 filed with the SEC on February 23, 2022. In the opinion of management, these Consolidated Financial Statements reflect all adjustments, including normal recurring adjustments, management considers necessary for a fair presentation of the Company’s financial position, operating results, and cash flows for the interim periods presented. These Consolidated Financial Statements and accompanying notes should be read in conjunction with our audited Consolidated Financial Statements and the notes thereto for the year ended December 31, 2021, included in our annual report on Form 10-K. Interim results are not necessarily indicative of results for the entire year.
Use of Estimates	Use of Estimates The preparation of the Consolidated Financial Statements in accordance with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent assets and liabilities at the date of the Consolidated Financial Statements and the reported amount of net revenue and expenses during the reporting period. The Company bases its estimates and judgments on historical experience and on various assumptions that it believes are reasonable under the circumstances. The Company has considered the effects of the COVID-19 pandemic and Russia’s invasion of Ukraine in determining its estimates. However, future events are difficult to predict and subject to change, especially with the risks and uncertainties related to the impact of the COVID-19 pandemic and Russia’s invasion of Ukraine, which could cause estimates and judgments to require adjustment. Actual results and outcomes may differ from our estimates.
Cash Equivalents and Restricted Cash	Cash Equivalents and Restricted Cash The Company follows a three-tier fair value hierarchy, which is described in detail in the Company’s Annual Report on Form 10-K for the year ended December 31, 2021. Cash equivalents consist of highly liquid investments with original maturities of three months or less at the time of purchase and are classified as a Level 1 investment. Restricted cash consists of cash in money market accounts that are used to secure letters of credit in connection with two of our leased facilities. Restricted cash is recorded within “Prepaid expenses and other” and "Other assets" in the Consolidated Balance Sheets and is classified as a Level 1 investment. The Company had restricted cash of $2.3 million as of March 31, 2022 and December 31, 2021. The Company did not have any other financial instruments or debt measured at fair value as of March 31, 2022 and December 31, 2021. There were no transfers between levels during the three months ended March 31, 2022 and 2021.
New Accounting Standards Issued but Not Yet Adopted	New Accounting Standards Issued but Not Yet Adopted Financial Instruments - Credit Losses In June 2016, the FASB issued an ASU that amends the measurement of credit losses on financial instruments and requires measurement and recognition of expected versus incurred credit losses for financial assets held. This ASU is effective for annual periods and interim periods for those annual periods beginning after December 15, 2022, with early adoption permitted. This standard will apply to the Company’s accounts receivable and contract assets. Based on our current analysis, the Company does not expect the adoption to have a material impact on the Consolidated Financial Statements as credit losses from trade receivables have historically been insignificant. The Company expects to adopt this standard effective January 1, 2023.

Leases (Tables)

Leases (Tables)	3 Months Ended
	Mar. 31, 2022
Leases
Summary of Supplemental Income Statement Information and Other Information	Supplemental income statement information related to leases was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 ​ ​ (in thousands) Operating lease cost ​ $ 2,458 ​ $ 2,941 ​ ​ ​ ​ ​ ​ ​ Finance lease cost: ​ ​ ​ ​ ​ ​ Amortization of leased assets ​ ​ 53 ​ ​ 159 Interest on lease liabilities ​ ​ 1 ​ ​ 11 Total finance lease cost ​ ​ 54 ​ ​ 170 ​ ​ ​ ​ ​ ​ ​ Sublease income ​ ​ (887) ​ ​ (1,098) Net lease cost ​ $ 1,625 ​ $ 2,013 Lease term and discount rate information was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 Weighted-average remaining lease term (in years): ​ ​ ​ ​ ​ ​ ​ Operating lease ​ ​ 5.6 ​ ​ 5.6 ​ Finance lease ​ ​ 0.2 ​ ​ 0.8 ​ Weighted-average discount rate: ​ ​ ​ ​ ​ ​ ​ Operating lease ​ ​ 5.9 % ​ 6.2 % Finance lease ​ ​ 6.5 % ​ 6.5 %
Summary of Supplemental Balance Sheet Information	Supplemental balance sheet information related to leases was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ March 31, 2022 December 31, 2021 ​ ​ (in thousands) Operating leases: ​ ​ ​ ​ ​ ​ ROU assets ​ $ 23,110 ​ $ 23,043 ​ ​ ​ ​ ​ ​ ​ Operating lease liabilities ​ $ 7,740 ​ $ 8,614 Operating lease liabilities, net of current portion ​ ​ 20,481 ​ ​ 19,869 Total operating lease liabilities ​ $ 28,221 ​ $ 28,483 ​ ​ ​ ​ ​ ​ ​ Finance leases: ​ ​ ​ ​ ​ ​ Property and equipment ​ $ 2,852 ​ $ 2,861 Accumulated depreciation ​ ​ (2,442) ​ ​ (2,397) Property and equipment, net ​ $ 410 ​ $ 464 ​ ​ ​ ​ ​ ​ ​ Other current liabilities ​ $ 11 ​ $ 63 Other long-term liabilities ​ ​ — ​ ​ — Total finance lease liabilities ​ $ 11 ​ $ 63
Summary of Maturities of Operating Lease Liabilities	Maturities of lease liabilities were as follows as of March 31, 2022: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Operating Leases Operating Sublease Finance Leases Total ​ ​ (in thousands) Remainder of 2022 ​ $ 7,548 ​ $ (2,646) ​ $ 11 ​ $ 4,913 2023 ​ ​ 5,738 ​ ​ (1,399) ​ ​ — ​ ​ 4,339 2024 ​ ​ 4,376 ​ ​ — ​ ​ — ​ ​ 4,376 2025 ​ ​ 4,016 ​ ​ — ​ ​ — ​ ​ 4,016 2026 ​ ​ 3,300 ​ ​ — ​ ​ — ​ ​ 3,300 Thereafter ​ ​ 8,398 ​ ​ — ​ ​ — ​ ​ 8,398 Total lease payments ​ ​ 33,376 ​ ​ (4,045) ​ ​ 11 ​ ​ 29,342 Less: interest ​ ​ (5,155) ​ ​ — ​ ​ — ​ ​ (5,155) Total (1) ​ $ 28,221 ​ $ (4,045) ​ $ 11 ​ $ 24,187 ​ (1) In March 2022 the Company entered into a ten-year lease agreement in Nashville, Tennessee with future undiscounted lease payments, net of tenant improvement reimbursements, totaling $10.1 million. This lease had not yet commenced, and is not included in the lease liabilities, as of March 31, 2022.
Operating Lease, Lease Income	Maturities of lease liabilities were as follows as of March 31, 2022: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Operating Leases Operating Sublease Finance Leases Total ​ ​ (in thousands) Remainder of 2022 ​ $ 7,548 ​ $ (2,646) ​ $ 11 ​ $ 4,913 2023 ​ ​ 5,738 ​ ​ (1,399) ​ ​ — ​ ​ 4,339 2024 ​ ​ 4,376 ​ ​ — ​ ​ — ​ ​ 4,376 2025 ​ ​ 4,016 ​ ​ — ​ ​ — ​ ​ 4,016 2026 ​ ​ 3,300 ​ ​ — ​ ​ — ​ ​ 3,300 Thereafter ​ ​ 8,398 ​ ​ — ​ ​ — ​ ​ 8,398 Total lease payments ​ ​ 33,376 ​ ​ (4,045) ​ ​ 11 ​ ​ 29,342 Less: interest ​ ​ (5,155) ​ ​ — ​ ​ — ​ ​ (5,155) Total (1) ​ $ 28,221 ​ $ (4,045) ​ $ 11 ​ $ 24,187 ​ (1) In March 2022 the Company entered into a ten-year lease agreement in Nashville, Tennessee with future undiscounted lease payments, net of tenant improvement reimbursements, totaling $10.1 million. This lease had not yet commenced, and is not included in the lease liabilities, as of March 31, 2022.
Summary of Maturities of Finance Lease Liabilities	​ Maturities of lease liabilities were as follows as of March 31, 2022: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Operating Leases Operating Sublease Finance Leases Total ​ ​ (in thousands) Remainder of 2022 ​ $ 7,548 ​ $ (2,646) ​ $ 11 ​ $ 4,913 2023 ​ ​ 5,738 ​ ​ (1,399) ​ ​ — ​ ​ 4,339 2024 ​ ​ 4,376 ​ ​ — ​ ​ — ​ ​ 4,376 2025 ​ ​ 4,016 ​ ​ — ​ ​ — ​ ​ 4,016 2026 ​ ​ 3,300 ​ ​ — ​ ​ — ​ ​ 3,300 Thereafter ​ ​ 8,398 ​ ​ — ​ ​ — ​ ​ 8,398 Total lease payments ​ ​ 33,376 ​ ​ (4,045) ​ ​ 11 ​ ​ 29,342 Less: interest ​ ​ (5,155) ​ ​ — ​ ​ — ​ ​ (5,155) Total (1) ​ $ 28,221 ​ $ (4,045) ​ $ 11 ​ $ 24,187 ​ (1) In March 2022 the Company entered into a ten-year lease agreement in Nashville, Tennessee with future undiscounted lease payments, net of tenant improvement reimbursements, totaling $10.1 million. This lease had not yet commenced, and is not included in the lease liabilities, as of March 31, 2022.

Revenue Recognition (Tables)

Revenue Recognition (Tables)	3 Months Ended
	Mar. 31, 2022
Revenue Recognition
Disaggregation of Revenue from Contracts with Clients	The following tables present the disaggregation of revenue from contracts with our clients: Revenue by Performance Obligation ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 ​ ​ (in thousands) Selling services ​ $ 48,281 ​ $ 44,328 Professional services ​ ​ 612 ​ ​ 695 Total revenue ​ $ 48,893 ​ $ 45,023 ​ Revenue by Geography Revenue for each geography generally reflects commissions earned from sales of service contracts managed from revenue delivery centers in that geography and subscription sales and professional services to deploy the Company’s solutions. Predominantly all the service contracts sold and managed by the revenue delivery centers relate to end customers located in the same geography. All NALA revenue represents revenue generated within the U.S. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 ​ ​ (in thousands) NALA ​ $ 25,325 ​ $ 25,334 EMEA ​ ​ 15,776 ​ ​ 12,769 APJ ​ ​ 7,792 ​ ​ 6,920 Total revenue ​ $ 48,893 ​ $ 45,023 Revenue by Contract Pricing ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 2021 ​ ​ (in thousands) Variable consideration ​ $ 32,321 ​ $ 33,211 Fixed consideration ​ ​ 16,572 ​ ​ 11,812 Total revenue ​ $ 48,893 ​ $ 45,023

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	3 Months Ended
	Mar. 31, 2022
Stock-Based Compensation
Summary of Stock-Based Compensation Expense	The following table presents stock-based compensation expense as allocated within the Company’s Consolidated Statements of Operations: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ For the Three Months Ended March 31, ​ 2022 ​ 2021 ​ ​ (in thousands) Cost of revenue ​ $ 138 ​ $ 130 Sales and marketing ​ ​ 346 ​ ​ 191 Research and development ​ ​ 24 ​ ​ 15 General and administrative ​ ​ 2,112 ​ ​ 2,139 Total stock-based compensation ​ $ 2,620 ​ $ 2,475
Summary of Option and Restricted Stock Activity	A summary of the Company’s stock option activity and related information was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Weighted- ​ ​ ​ ​ ​ ​ ​ ​ Weighted- ​ Average ​ ​ ​ ​ ​ ​ ​ ​ Average ​ Remaining ​ ​ ​ ​ ​ ​ ​ ​ Exercise ​ Contractual ​ ​ ​ ​ Shares ​ Price Life (Years) Intrinsic Value ​ ​ (in thousands) ​ ​ ​ ​ ​ ​ ​ (in thousands) Outstanding as of December 31, 2021 ​ ​ 1,876 ​ $ 2.18 ​ ​ ​ ​ $ 16 Expired and/or forfeited ​ ​ (17) ​ $ 4.42 ​ ​ ​ ​ ​ ​ Outstanding as of March 31, 2022 ​ ​ 1,859 ​ $ 2.16 ​ ​ 5.91 ​ $ 210 Exercisable as of March 31, 2022 ​ ​ 1,771 ​ $ 2.22 ​ ​ 5.84 ​ $ 179
Summary of Additional Information Concerning Vested RSUs and PSUs	A summary of the Company’s RSU and PSU activity and related information was as follows: ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Weighted- ​ ​ ​ ​ ​ Average Grant ​ Units ​ Date Fair Value ​ ​ (in thousands) ​ ​ ​ Non-vested as of December 31, 2021 ​ ​ 8,231 ​ $ 1.49 Granted ​ ​ 2,165 ​ $ 1.43 Vested (1) ​ ​ (1,006) ​ $ 1.65 Forfeited ​ ​ (271) ​ $ 1.46 Non-vested as of March 31, 2022 ​ ​ 9,119 ​ $ 1.46 ​ (1) 826 shares of common stock were issued for RSUs and PSUs vested and the remaining 180 shares were withheld for taxes.

The Company (Details)

The Company (Details)	3 Months Ended
	Mar. 31, 2022country
The Company
Years of operating experience	20 years
Number of countries in which company operates	175

Summary of Significant Accoun_3

Summary of Significant Accounting Policies (Details) $ in Millions	Mar. 31, 2022USD ($)location	Dec. 31, 2021USD ($)
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Number of leased facilities | location	2
Level 1
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Restricted cash | $	$ 2.3	$ 2.3

Debt (Details)

Debt (Details) - USD ($) $ in Thousands	1 Months Ended	3 Months Ended
	Jul. 31, 2021	Mar. 31, 2022	Mar. 31, 2021	Dec. 31, 2021
Debt Instrument [Line Items]
Revolver		$ 10,000		$ 10,000
BSBY | Minimum
Debt Instrument [Line Items]
Basis spread of interest rate	2.00%
BSBY | Maximum
Debt Instrument [Line Items]
Basis spread of interest rate	2.50%
Base rate | Minimum
Debt Instrument [Line Items]
Basis spread of interest rate	1.00%
Base rate | Maximum
Debt Instrument [Line Items]
Basis spread of interest rate	1.50%
Line of Credit | Revolving Credit Facility
Debt Instrument [Line Items]
Line of credit facility, maximum borrowing capacity	$ 35,000
Additional borrowing capacity	10,000
Revised maximum borrowing capacity	$ 45,000
Revolver		$ 10,000
Effective interest rate		3.04%
Line of credit facility, remaining borrowing capacity		$ 14,600
Unamortized debt issuance cost		100
Interest expense		$ 100	$ 100

Leases - Supplemental Income St

Leases - Supplemental Income Statement Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Leases
Operating lease cost	$ 2,458	$ 2,941
Finance lease cost:
Amortization of leased assets	53	159
Interest on lease liabilities	1	11
Total finance lease cost	54	170
Sublease income	(887)	(1,098)
Net lease cost	$ 1,625	$ 2,013

Leases - Supplemental Balance S

Leases - Supplemental Balance Sheet Information (Details) - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021
Operating leases:
ROU assets	$ 23,110	$ 23,043
Operating lease liabilities	7,740	8,614
Operating lease liabilities, net of current portion	20,481	19,869
Total operating lease liabilities	28,221	28,483
Finance leases:
Property and equipment	2,852	2,861
Accumulated depreciation	(2,442)	(2,397)
Property and equipment, net	410	464
Other current liabilities	11	63
Other long-term liabilities	0	0
Total finance lease liabilities	$ 11	$ 63
Finance Lease, Right-of-Use Asset, Statement of Financial Position [Extensible List]	Property and equipment, net	Property and equipment, net
Finance Lease, Liability, Current, Statement of Financial Position [Extensible List]	Other current liabilities	Other current liabilities
Finance Lease, Liability, Noncurrent, Statement of Financial Position [Extensible List]	Other long-term liabilities	Other long-term liabilities

Leases - Lease Term and Discoun

Leases - Lease Term and Discount Rate (Details)	Mar. 31, 2022	Mar. 31, 2021
Weighted-average remaining lease term (in years):
Operating lease	5 years 7 months 6 days	5 years 7 months 6 days
Finance lease	2 months 12 days	9 months 18 days
Weighted-average discount rate:
Operating lease	5.90%	6.20%
Finance lease	6.50%	6.50%

Leases - Maturity of Lease Liab

Leases - Maturity of Lease Liabilities (Details) - USD ($) $ in Thousands	Mar. 31, 2022	Dec. 31, 2021
Operating Leases
Remainder of 2022	$ 7,548
2023	5,738
2024	4,376
2025	4,016
2026	3,300
Thereafter	8,398
Total lease payments	33,376
Less: interest	(5,155)
Total	28,221	$ 28,483
Operating Sublease
Remainder of 2022	(2,646)
2023	(1,399)
2024	0
2025	0
2026	0
Thereafter	0
Total	(4,045)
Less: Interest	0
Finance Leases
Remainder of 2022	11
2023	0
2024	0
2025	0
2026	0
Thereafter	0
Total lease payments	11
Less: interest	0
Total	11	$ 63
Total
Remainder of 2022	4,913
2023	4,339
2024	4,376
2025	4,016
2026	3,300
Thereafter	8,398
Total lease payments	29,342
Less: interest	(5,155)
Total	$ 24,187

Leases - Narrative (Details)

Leases - Narrative (Details) $ in Millions	3 Months Ended
	Mar. 31, 2022USD ($)
TENNESSEE
Lessee, Lease, Description [Line Items]
Lessee, Operating Lease, Lease Not yet Commenced, Term of Contract	10 years
Lessee, Operating Lease, Lease Not yet Commenced, Liability, Undiscounted Excess Amount	$ 10.1
Minimum
Lessee, Lease, Description [Line Items]
Option to extend, term (in years)	1 year
Option to terminate, term (in years)	1 year
Maximum
Lessee, Lease, Description [Line Items]
Option to extend, term (in years)	7 years

Revenue Recognition - Disaggreg

Revenue Recognition - Disaggregation of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Disaggregation of Revenue [Line Items]
Net revenue	$ 48,893	$ 45,023
Variable consideration
Disaggregation of Revenue [Line Items]
Net revenue	32,321	33,211
Fixed consideration
Disaggregation of Revenue [Line Items]
Net revenue	16,572	11,812
NALA
Disaggregation of Revenue [Line Items]
Net revenue	25,325	25,334
EMEA
Disaggregation of Revenue [Line Items]
Net revenue	15,776	12,769
APJ.
Disaggregation of Revenue [Line Items]
Net revenue	7,792	6,920
Selling services
Disaggregation of Revenue [Line Items]
Net revenue	48,281	44,328
Professional services
Disaggregation of Revenue [Line Items]
Net revenue	$ 612	$ 695

Revenue Recognition - Narrative

Revenue Recognition - Narrative (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021	Dec. 31, 2021
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Contract liability	$ 0.4		$ 0.5
Contract acquisition asset	0.5		$ 0.6
Amortization of contract acquisition costs	0.1	$ 0.2
Selling services
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Remaining performance obligation	33.8
Professional services
Revenue, Initial Application Period Cumulative Effect Transition [Line Items]
Remaining performance obligation	$ 0.4

Stock-Based Compensation - Stoc

Stock-Based Compensation - Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2022	Mar. 31, 2021
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	$ 2,620	$ 2,475
Cost of revenue.
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	138	130
Sales and marketing
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	346	191
Research and development
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	24	15
General and administrative
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]
Total stock-based compensation	$ 2,112	$ 2,139

Stock-Based Compensation - Opti

Stock-Based Compensation - Option Activity (Details) - Employee Stock Option - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2022	Dec. 31, 2021
Shares
Outstanding, beginning balance (in shares)	1,876
Expired and/or forfeited (in shares)	(17)
Outstanding, ending balance (in shares)	1,859
Exercisable (in shares)	1,771
Weighted-Average Exercise Price
Outstanding, beginning balance (in dollars per share)	$ 2.18
Expired and/or forfeited (in dollars per share)	4.42
Outstanding, ending balance (in dollars per share)	2.16
Exercisable (in dollars per share)	$ 2.22
Outstanding, weighted average remaining contractual life (years)	5 years 10 months 28 days
Exercisable, weighted average remaining contractual life (years)	5 years 10 months 2 days
Outstanding, intrinsic value	$ 210	$ 16
Exercisable, intrinsic value	$ 179

Stock-Based Compensation - Rest

Stock-Based Compensation - Restricted Stock Unit Activity (Details) - RSUs and PSUs shares in Thousands	3 Months Ended
	Mar. 31, 2022$ / sharesshares
Units
Non-vested, beginning balance (in shares)	8,231
Granted (in shares)	2,165
Vested (in shares)	(1,006)
Forfeited (in shares)	(271)
Non-vested, ending balance (in shares)	9,119
Weighted-Average Grant Date Fair Value
Non-vested, weighted average grant date fair value, beginning balance (in dollars per share) | $ / shares	$ 1.49
Granted, weighted average grant date fair value (in dollars per share) | $ / shares	1.43
Vested, weighted average grant date fair value (in dollars per share) | $ / shares	1.65
Forfeited, weighted average grant date fair value (in dollars per share) | $ / shares	1.46
Non-vested, weighted average grant date fair value, ending balance (in dollars per share) | $ / shares	$ 1.46
Common stock issued (in shares)	826
Shares withheld for tax purposes (in shares)	180

Stock-Based Compensation - Narr

Stock-Based Compensation - Narrative (Details) shares in Thousands, $ in Thousands	1 Months Ended	3 Months Ended
	Mar. 31, 2022USD ($)itemshares	Mar. 31, 2022USD ($)itemshares	Mar. 31, 2021shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number Of Performance Goals | item	2	2
Antidilutive shares excluded from diluted earnings per share calculation (in shares) | shares		4,000	1,200
PSUs | Certain Executives
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Granted (in shares) | shares	800
Fair value of shares granted | $	$ 1,100
Employee Stock Option
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation expense, stock options | $	20	$ 20
Unrecognized compensation expense, weighted-average period recognized		7 months 6 days
RSUs and PSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Granted (in shares) | shares		2,165
Unrecognized compensation expense, weighted-average period recognized		1 year 8 months 12 days
Unrecognized compensation expense, RSUs and PSUs | $	$ 6,100	$ 6,100
Minimum | PSUs | Certain Executives
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares received from rewards, percent	0.00%
Maximum | PSUs | Certain Executives
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares received from rewards, percent	173.00%

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Millions	Mar. 31, 2022	Dec. 31, 2021
Income Taxes
Unrecognized tax benefits	$ 1	$ 1
Unrecognized tax benefits that would impact effective tax rate	$ 0	$ 0

Commitments and Contingencies -

Commitments and Contingencies - Narrative (Details) $ in Millions	Mar. 31, 2022USD ($)facilityitem
Other Commitments [Line Items]
Number of leased facilities | facility	2
Number of letters of credit | item	2
Money Market Mutual Funds | Letter of Credit
Other Commitments [Line Items]
Letters of credit	$ 2.3
Restricted cash	$ 2.3

Subsequent Event (Details)

Subsequent Event (Details)	May 06, 2022$ / shares
Subsequent Event | Concentrix Corporation [Member] | ServiceSource International, Inc. [Member]
Subsequent Event [Line Items]
Business Acquisition, Share Price	$ 1.50