ShotSpotter (SSTI) 10-Q 13 Nov 24 2024 Q3 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	9 Months Ended
	Sep. 30, 2024	Nov. 07, 2024
Cover [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Sep. 30, 2024
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q3
Trading Symbol	SSTI
Entity Registrant Name	SoundThinking, Inc.
Entity Central Index Key	0001351636
Current Fiscal Year End Date	--12-31
Entity Filer Category	Non-accelerated Filer
Entity File Number	001-38107
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	47-0949915
Entity Address, Address Line One	39300 Civic Center Dr.
Entity Address, Address Line Two	Suite 300
Entity Address, City or Town	Fremont
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94538
City Area Code	510
Local Phone Number	794-3100
Entity Current Reporting Status	Yes
Entity Small Business	true
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		12,588,530
Entity Interactive Data Current	Yes
Title of 12(b) Security	Common stock, par value $0.005 per share
Security Exchange Name	NASDAQ
Document Quarterly Report	true
Document Transition Report	false

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets (Unaudited) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Current assets
Cash and cash equivalents	$ 15,257	$ 5,703
Accounts receivable and contract assets, net	25,857	30,700
Prepaid expenses and other current assets	5,256	3,902
Total current assets	46,370	40,305
Property and equipment, net	20,979	21,028
Operating lease right-of-use assets	2,088	2,315
Goodwill	34,213	34,213
Intangible assets, net	34,148	36,938
Other assets	3,934	3,909
Total assets	141,732	138,708
Current liabilities
Accounts payable	2,687	3,031
Line of credit	4,000	7,000
Deferred revenue, short-term	43,458	41,265
Accrued expenses and other current liabilities	9,455	8,521
Total current liabilities	59,600	59,817
Deferred revenue, long-term	6,070	812
Deferred tax liability	1,358	1,226
Other liabilities	1,378	2,096
Total liabilities	68,406	63,951
Commitments and contingencies (Note 15)
Stockholders' equity
Common stock: $0.005 par value; 500,000,000 shares authorized; 12,558,536 and 12,761,448 shares issued and outstanding as of September 30, 2024 and December 31, 2023, respectively	63	64
Additional paid-in capital	173,771	170,139
Accumulated deficit	(100,219)	(95,118)
Accumulated other comprehensive loss	(289)	(328)
Total stockholders' equity	73,326	74,757
Total liabilities and stockholders' equity	$ 141,732	$ 138,708

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Parenthetical) - $ / shares	Sep. 30, 2024	Dec. 31, 2023
Statement of Financial Position [Abstract]
Common stock, par value	$ 0.005	$ 0.005
Common stock, shares authorized	500,000,000	500,000,000
Common stock, shares issued	12,558,536	12,761,448
Common stock, shares outstanding	12,558,536	12,761,448

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations (Unaudited) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Income Statement [Abstract]
Revenues	$ 26,250	$ 23,977	$ 78,620	$ 66,672
Costs
Cost of revenues	10,979	10,225	32,031	28,881
Impairment of property and equipment	54		412	72
Total costs	11,033	10,225	32,443	28,953
Gross profit	15,217	13,752	46,177	37,719
Operating expenses
Sales and marketing	7,181	6,289	21,615	19,580
Research and development	3,413	3,186	10,441	8,896
General and administrative	5,669	5,677	18,379	15,806
Change in fair value of contingent consideration		82	(554)	(923)
Restructuring expense			346
Total operating expenses	16,263	15,234	50,227	43,359
Operating loss	(1,046)	(1,482)	(4,050)	(5,640)
Other income (expense), net
Interest income (expense), net	7	(42)	(176)	64
Other expense, net	(82)	(51)	(208)	(142)
Total other expense, net	(75)	(93)	(384)	(78)
Loss before income taxes	(1,121)	(1,575)	(4,434)	(5,718)
Provision for income taxes	319	299	667	643
Net loss	$ (1,440)	$ (1,874)	$ (5,101)	$ (6,361)
Net loss per share, basic	$ (0.11)	$ (0.15)	$ (0.4)	$ (0.52)
Net loss per share, diluted	$ (0.11)	$ (0.15)	$ (0.4)	$ (0.52)
Weighted-average shares used in computing net loss per share, basic	12,688,850	12,480,830	12,750,664	12,320,119
Weighted-average shares used in computing net loss per share, diluted	12,688,850	12,480,830	12,750,664	12,320,119

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Comprehensive Loss (Unaudited) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Statement of Comprehensive Income [Abstract]
Net loss	$ (1,440)	$ (1,874)	$ (5,101)	$ (6,361)
Other comprehensive income (loss):
Change in foreign currency translation adjustment, net of taxes	43	1	39	(72)
Comprehensive loss	$ (1,397)	$ (1,873)	$ (5,062)	$ (6,433)

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Stockholders' Equity (Unaudited) - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-in Capital	Accumulated Deficit	Accumulated Other Comprehensive Income (Loss)
Beginning balance at Dec. 31, 2022	$ 60,945	$ 62	$ 153,573	$ (92,400)	$ (290)
Beginning balance, Shares at Dec. 31, 2022		12,243,929
Exercise of stock options	127		127
Exercise of stock options, Shares		10,063
Repurchase of common stock	(1,256)		(1,256)
Repurchase of common stock, Shares		(35,369)
Issuance of common stock from RSUs vested, Shares		25,157
Stock-based compensation	2,220		2,220
Foreign currency translation income (loss)	(17)				(17)
Net loss	(1,790)			(1,790)
Ending balance at Mar. 31, 2023	60,229	$ 62	154,664	(94,190)	(307)
Ending balance, Shares at Mar. 31, 2023		12,243,780
Beginning balance at Dec. 31, 2022	60,945	$ 62	153,573	(92,400)	(290)
Beginning balance, Shares at Dec. 31, 2022		12,243,929
Foreign currency translation income (loss)	(72)
Net loss	(6,361)
Ending balance at Sep. 30, 2023	68,110	$ 64	167,169	(98,761)	(362)
Ending balance, Shares at Sep. 30, 2023		12,720,608
Beginning balance at Mar. 31, 2023	60,229	$ 62	154,664	(94,190)	(307)
Beginning balance, Shares at Mar. 31, 2023		12,243,780
Exercise of stock options	17		17
Exercise of stock options, Shares		4,097
Repurchase of common stock	(2,392)		(2,392)
Repurchase of common stock, Shares		(100,401)
Issuance of common stock from ESPP purchases	483		483
Issuance of common stock from ESPP purchase, Shares		25,193
Issuance of common stock from RSUs vested, Shares		56,666
Stock-based compensation	2,479		2,479
Foreign currency translation income (loss)	(56)				(56)
Net loss	(2,697)			(2,697)
Ending balance at Jun. 30, 2023	58,063	$ 62	155,251	(96,887)	(363)
Ending balance, Shares at Jun. 30, 2023		12,229,335
Exercise of stock options	3		3
Exercise of stock options, Shares		3,054
Repurchase of common stock	(1,947)		(1,947)
Repurchase of common stock, Shares		(93,012)
Issuance of common stock from RSUs vested, Shares		27,014
Issuance of common stock from acquisitions	11,291	$ 2	11,289
Issuance of common stock from acquisitions, Shares		554,217
Stock-based compensation	2,573		2,573
Foreign currency translation income (loss)	1				1
Net loss	(1,874)			(1,874)
Ending balance at Sep. 30, 2023	68,110	$ 64	167,169	(98,761)	(362)
Ending balance, Shares at Sep. 30, 2023		12,720,608
Beginning balance at Dec. 31, 2023	74,757	$ 64	170,139	(95,118)	(328)
Beginning balance, Shares at Dec. 31, 2023		12,761,448
Issuance of common stock from RSUs vested, Shares		31,720
Stock-based compensation	2,927		2,927
Foreign currency translation income (loss)	(16)				(16)
Net loss	(2,909)			(2,909)
Ending balance at Mar. 31, 2024	74,759	$ 64	173,066	(98,027)	(344)
Ending balance, Shares at Mar. 31, 2024		12,793,168
Beginning balance at Dec. 31, 2023	$ 74,757	$ 64	170,139	(95,118)	(328)
Beginning balance, Shares at Dec. 31, 2023		12,761,448
Exercise of stock options, Shares	19,765
Foreign currency translation income (loss)	$ 39
Net loss	(5,101)
Ending balance at Sep. 30, 2024	73,326	$ 63	173,771	(100,219)	(289)
Ending balance, Shares at Sep. 30, 2024		12,558,536
Beginning balance at Mar. 31, 2024	74,759	$ 64	173,066	(98,027)	(344)
Beginning balance, Shares at Mar. 31, 2024		12,793,168
Exercise of stock options	5		5
Exercise of stock options, Shares		5,640
Repurchase of common stock	(1,999)		(1,999)
Repurchase of common stock, Shares		(134,150)
Issuance of common stock from ESPP purchases	444		444
Issuance of common stock from ESPP purchase, Shares		36,586
Issuance of common stock from RSUs vested, Shares		81,684
Stock-based compensation	3,146		3,146
Foreign currency translation income (loss)	12				12
Net loss	(752)			(752)
Ending balance at Jun. 30, 2024	75,615	$ 64	174,662	(98,779)	(332)
Ending balance, Shares at Jun. 30, 2024		12,782,928
Exercise of stock options	54		54
Exercise of stock options, Shares		14,125
Repurchase of common stock	(4,000)	$ (1)	(3,999)
Repurchase of common stock, Shares		(284,790)
Issuance of common stock from RSUs vested, Shares		46,273
Stock-based compensation	3,054		3,054
Foreign currency translation income (loss)	43				43
Net loss	(1,440)			(1,440)
Ending balance at Sep. 30, 2024	$ 73,326	$ 63	$ 173,771	$ (100,219)	$ (289)
Ending balance, Shares at Sep. 30, 2024		12,558,536

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Cash Flows (Unaudited) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Cash flows from operating activities:
Net loss	$ (5,101)	$ (6,361)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation of property and equipment	4,670	5,101
Amortization of intangible assets	2,892	2,953
Impairment of property and equipment	412	72
Stock-based compensation	9,127	7,272
Change in fair value of contingent consideration	(554)	(923)
Loss on disposal of property and equipment	5
Deferred taxes	132	252
Allowance for credit losses	126	276
Changes in operating assets and liabilities:
Accounts receivable and contract assets	4,717	7,122
Prepaid expenses and other assets	(1,380)	(407)
Accounts payable	(424)	1,689
Accrued expenses and other liabilities	1,007	(479)
Deferred revenue	7,450	(5,932)
Net cash provided by operating activities	23,079	10,635
Cash flows from investing activities:
Purchase of property and equipment	(4,962)	(4,350)
Investment in intangible and other assets	(105)	(440)
Business acquisition, net of cash acquired		(10,995)
Net cash used in investing activities	(5,067)	(15,785)
Cash flows from financing activities:
Payment of contingent consideration liability		(1,500)
Proceeds from exercise of stock options	59	147
Repurchases of common stock	(5,999)	(5,595)
Payments on line of credit	(3,000)
Proceeds from line of credit		7,000
Proceeds from employee stock purchase plan	444	483
Net cash (used in) provided by financing activities	(8,496)	535
Change in cash and cash equivalents	9,516	(4,615)
Effect of exchange rate on cash and cash equivalents	38	(64)
Cash and cash equivalents at beginning of year	5,703	10,479
Cash and cash equivalents at end of period	15,257	5,800
Supplemental disclosure of non-cash financing activities:
Property and equipment purchases included in accounts payable	$ 549	224
Fair value of contingent consideration for acquisitions		2,994
Fair value of common stock issued as consideration for acquisitions		$ 11,291

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended						9 Months Ended
	Sep. 30, 2024	Jun. 30, 2024	Mar. 31, 2024	Sep. 30, 2023	Jun. 30, 2023	Mar. 31, 2023	Sep. 30, 2024	Sep. 30, 2023
Pay vs Performance Disclosure
Net Income (Loss)	$ (1,440)	$ (752)	$ (2,909)	$ (1,874)	$ (2,697)	$ (1,790)	$ (5,101)	$ (6,361)

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended
	Sep. 30, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Organization and Description of

Organization and Description of Business	9 Months Ended
	Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization and Description of Business	Note 1. Organization and Description of Business SoundThinking, Inc. (the “Company”) brings the power of digital transformation to law enforcement and security personnel by providing precision-policing and security solutions, combining data-driven solutions and strategic advisory services for law enforcement and civic leadership. As of September 30, 2024 , the Company had approximately 302 customers and to date has worked with approximately 2,100 agencies to help drive more efficient, effective, and equ itable public safety outcomes. In April 2023, the Company introduced its SafetySmart™ platform that includes five data-driven tools consisting of (i) its flagship product, ShotSpotter® (formerly ShotSpotter Respond), the leading outdoor gunshot detection, location and alerting system trusted by 177 cities and 18 universities and corporations as of September 30, 2024, (ii) CrimeTracer™ (formerly COPLINK X), a leading law enforcement search engine that enables investigators to search through more than one billion criminal justice records across jurisdictions to generate tactical leads and quickly make intelligent connections to solve crimes, (iii) CaseBuilder™ (formerly ShotSpotter Investigate), a one-stop investigative management system for tracking, reporting, and collaborating on cases, (iv) ResourceRouter™ (formerly ShotSpotter Connect) that directs the deployment of patrol and community anti-violence resources in an objective way to help maximize the impact of limited resources and improve community safety, and (v) SafePointe™, an AI-based weapons detection system that the Company added when it acquired SafePointe, LLC (“SafePointe”) in August 2023. The Company offers its solutions on a software-as-a-service subscription model to its customers. ShotSpotter for Highways, ShotSpotter for Campus and ShotSpotter for Corporate are typically smaller-scale deployments of ShotSpotter vertically marketed to universities, corporate campuses, highways, and key infrastructure centers to mitigate risk and enhance security by notifying authorities of outdoor gunfire incidents, saving critical minutes for first responders to arrive. In 2019, the Company created a technology innovation unit, SoundThinking Labs, to expand its efforts supporting innovative uses of its technology to help protect wildlife and the environment. Additionally, the Company provides maintenance and support services and professional software development services to two customers, through sales channel intermediaries. In July 2024, the Company announced a strategic partnership to create and launch a new end-to-end vehicle and License Plate Reader (LPR) public safety solution, “PlateRanger, Powered by Rekor.” This collaboration brings together two industry leaders, combining SoundThinking's expertise in acoustic gunshot detection and investigative solutions with Rekor's best-in-class vehicle LPR solutions. The Company’s principal executive offices are located in Fremont, California. The Company has six wholly-owned subsidiaries.

Summary of Significant Accounti

Summary of Significant Accounting Policies	9 Months Ended
	Sep. 30, 2024
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Note 2. Summary of Significant Accounting Policies Basis of Presentation The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“U.S. GAAP”) and applicable rules and regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Certain information and note disclosures normally included in the consolidated financial statements prepared in accordance with U.S. GAAP have been condensed or omitted pursuant to such rules and regulations. The unaudited condensed consolidated financial statements include the results of the Company and its wholly-owned subsidiaries. All significant intercompany transactions have been eliminated upon consolidation. The accompanying unaudited condensed consolidated financial statements and related financial information should be read in conjunction with the consolidated financial statements filed with the Company’s Annual Report on Form 10-K for the year ended December 31, 2023 filed with the SEC on April 1, 2024. In the opinion of management, the accompanying unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the financial position, results of operations, comprehensive loss, stockholders’ equity and cash flows for the interim periods, but are not necessarily indicative of the results of operations or cash flows to be anticipated for the full year 2024 or any future period. The Company has evaluated subsequent events occurring after the date of the unaudited condensed consolidated financial statements for events requiring recording or disclosure in the unaudited condensed consolidated financial statements. Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and reported amounts of revenues and expenses during the reporting period. On an ongoing basis, management evaluates its significant estimates, including the valuation of accounts receivable, the lives and realization of tangible and intangible assets, contingent consideration liabilities, stock-based compensation expense, customer life, accounting for revenue recognition, contingent liabilities related to legal matters, and income taxes including deferred taxes and any related valuation allowance. In particular, the Company's contingent consideration liabilities are subject to significant estimates surrounding forecasts of certain revenues and other factors. Management bases its estimates on historical experience and on various other market-specific and relevant assumptions it believes to be reasonable under the circumstances. Actual results could differ from those estimates and such differences could be material to the Company’s financial position and results of operations. The Company records net deferred tax assets to the extent the Company believes these assets will more likely than not be realized. In making such a determination, the Company considers all available positive and negative evidence, including future reversals of existing taxable temporary differences, projected future taxable income, tax-planning strategies, and results of recent operations. In the event the Company determines that it would be able to realize its deferred assets in the future in excess of their net recorded amount, the Company would make an adjustment to the deferred tax asset valuation allowance, which would reduce the provision for income taxes. Concentrations of Risk Credit Risk – Financial instruments that potentially subject the Company to concentration of credit risk consisted primarily of cash and cash equivalents and accounts receivable from trade customers. The Company maintains its deposits of cash and cash equivalents at three domestic and four international financial institutions. The Company is exposed to credit risk in the event of default by a financial institution to the extent that cash and cash equivalents are in excess of the amount insured by the Federal Deposit Insurance Corporation ("FDIC") and other local country government agencies. The Company generally places its cash and cash equivalents with high-credit quality financial institutions. To date, the Company has not experienced any losses on its cash and cash equivalents. As of September 30, 2024 , the Company had approximately $ 14.2 million, $ 0.2 million and $ 4,000 dep osited with the Company's three domestic financial institutions, for which only $ 250,000 per bank is insured under FDIC limits. Concentration of Accounts Receivable and Contract Assets – At September 30, 2024 , one customer accounted for 25 % of the Company’s total accounts receivable and contract assets, net. At December 31, 2023, two customers accounted for 24 % and 10 %, of t he Company’s total accounts receivable and contract assets, net. Concentration of Revenues – For the three months ended September 30, 2024 , two customers accounted for 23 % and 11 % of the Company’s total revenues. For the three months ended September 30, 2023 , two customers accounted for 24 % and 9 % of the Company’s total revenues. For the nine months ended September 30, 2024 , two customers accounted for 25 % and 11 % of the Company’s total revenues. For the nine months ended September 30, 2023 , two customers accounted for 25 % and 9 % of the Company’s total revenues. Concentration of Suppliers – The Company relies on a limited number of suppliers and contract manufacturers. In particular, a single supplier is currently the sole manufacturer of the Company’s proprietary sensors. The Company evaluates all Accounting Standards Update (“ASU”) updates recently issued by the Financial Accounting Standards Board (“FASB”) for consideration of their applicability. Any recently issued ASUs not listed below were assessed and determined to either not be applicable, or have not had, or are not expected to have, a material impact on our unaudited condensed consolidated financial statements. The Company did not adopt any new accounting standards during the nine months ended September 30, 2024. During the three and nine months ended September 30, 2024, there were no changes to the Company’s significant accounting policies described in the Company’s Annual Report on Form 10-K for the year ended December 31, 2023, except as follows. Recent Accounting Pronouncements Not Yet Effective Improvements to Income Tax Disclosures In December 2023, the FASB issued ASU 2023-09, Improvements to Income Tax Disclosures (“ASU 2023-09”). ASU 2023-09 enhances the transparency of income tax disclosures, primarily by requiring public business entities to disclose on an annual basis, specific categories in the rate reconciliation tabular presentation, as well as by providing additional information for reconciling items that meet a quantitative threshold. The ASU also requires disaggregated disclosures of federal, state and foreign income taxes paid. The new guidance is effective for fiscal years beginning after December 15, 2024. The Company does not expect implementation of the new guidance to have a material impact on its unaudited condensed consolidated financial statements. Improvements to Reportable Segment Disclosures In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures , which enhances prior reportable segment disclosure requirements in part by requiring entities to disclose significant expenses related to their reportable segments. The guidance also requires disclosure of the Chief Operating Decision Maker's (“CODM”) position for each segment and detail of how the CODM uses financial reporting to assess their segment’s performance. The new guidance is effective for fiscal years beginning after December 15, 2023, and for interim periods within fiscal years beginning after December 15, 2024, on a retrospective basis, with early adoption permitted. The Company does not expect implementation of the new guidance to have a material impact on its consolidated financial statements.

Revenue Related Disclosures

Revenue Related Disclosures	9 Months Ended
	Sep. 30, 2024
Revenue from Contract with Customer [Abstract]
Revenue Related Disclosures	Note 3. Re venue Related Disclosures The changes in deferred revenue were as follows (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Beginning balance $ 49,431 $ 38,995 $ 42,077 $ 43,720 Deferred revenues acquired (Note 4 - Acquisitions) — 557 — 557 New billings 25,149 22,351 83,074 59,809 Revenue recognized during the year from beginning balance ( 18,537 ) ( 14,284 ) ( 38,361 ) ( 33,357 ) Revenue recognized during the year from new billings ( 6,515 ) ( 9,273 ) ( 37,262 ) ( 32,383 ) Ending balance $ 49,528 $ 38,346 $ 49,528 $ 38,346 The following table presents remaining performance obligations for contractually committed revenues as of September 30, 2024 (in thousands): Remainder of 2024 $ 35,785 2025 45,905 2026 27,658 2027 6,891 Thereafter 1,923 Total $ 118,162 The timing of certain revenue recognition included in the table above is based on estimates of go-live dates for contracts not yet live. Contractually committed revenue includes deferred revenue as of September 30, 2024 and amounts under contract that will be invoiced after September 30, 2024. During the three months ended September 30, 2024 , the Company recognized revenues of $ 26.0 million from customers in the United States, and $ 0.3 million from customers in the Bahamas, South Africa and Uruguay. During the three months ended September 30, 2023 , the Company recognized revenues of $ 23.5 million from customers in the United States, and $ 0.5 million from customers in the Bahamas and South Africa. During the nine months ended September 30, 2024 , the Company recognized revenues of $ 77.7 million from customers in the United States, and $ 0.9 million from customers in the Bahamas, South Africa and Uruguay. During the nine months ended September 30, 2023 , the Company recognized revenues of $ 65.3 million from customers in the United States, and $ 1.4 million from customers in the Bahamas and South Africa. During the three months ended September 30, 2024 , the Company recognized revenues of $ 25.6 million from monthly subscription, maintenance and support services, and $ 0.7 million from professional software development services. During the nine months ended September 30, 2024 , the Company recognized revenues of $ 76.2 million from monthly subscription, maintenance and support services, and $ 2.4 million from professional software development services. During the three months ended September 30, 2023 , the Company recognized revenues of $ 22.5 million from monthly subscription, maintenance and support services, and $ 1.5 million from professional software development services. During the nine months ended September 30, 2023 , the Company recognized revenues of $ 63.0 million from monthly subscription, maintenance and support services, and $ 3.7 million from professional software development services.

Acquisitions

Acquisitions	9 Months Ended
	Sep. 30, 2024
Business Combinations [Abstract]
Acquisitions	Note 4. Acquisitions SafePointe, LLC During the third quarter of 2023, the Company completed the acquisition of 100 % of the membership interests in SafePointe for purchase consideration of $ 11.4 million in cash, subject to working capital adjustments, of which $ 1.1 million is indemnification escrow cash, and $ 11.2 million in the form of 549,579 shares of the Company's common stock based on the closing price on the date of acquisition, of which $ 1.1 million is indemnification escrow stock. The purchase consideration also included a contingent earnout payable based on SafePointe’s revenues generated during 2023 through 2025. The Company borrowed $ 7.0 million under the Umpqua Credit Agreement (See Note 14, Financing Arrangements ) to partially fund the purchase consideration. The acquisition date fair value of the contingent earnout was $ 3.0 m illion, resulting in a total purchase consideration of $ 25.6 million. Up to $ 11.5 million in earnout would be payable based on SafePointe’s revenues generated during the remainder of 2023 and during the years ended December 31, 2024 and 2025. The SafePointe acquisition was accounted for as a business acquisition in accordance with ASC 805, Business Combinations . The acquisition allows the Company to enter the AI-based weapons detection market. The following table summarizes the assignment of fair value to the identified assets and liabilities recorded as of the acquisition date (in thousands): Cash and cash equivalents $ 394 Accounts receivable and contract assets 370 Property and equipment, net 717 Customer relationships 2,500 Software technology 9,200 Tradename 1,100 Goodwill 11,242 Other assets 101 Accrued expenses and other current liabilities ( 52 ) Deferred revenue ( 581 ) Net assets acquired 24,991 Escrow claim 581 Total estimated consideration $ 25,572 The goodwill recognized was primarily attributed to increased synergies that are expected to be achieved from the integration of SafePointe and primarily represents the value of cash flows from future customers and the employee workforce. The Company expects to deduct the amortization of goodwill and intangible assets for tax purposes. A portion of the amortization deduction will commence upon settlement of contingent consideration liabilities. The Company valued the intangible assets using income-based approaches. Significant assumptions included forecasts of revenues, cost of revenues, research and development expense, sales and marketing expense, general and administrative expense, technology lives, royalty rates, working capital rates, customer attrition rates and other estimates. The Company discounted the cash flows at 20.9 %, reflecting the risk profile of the assets. The Company will amortize the acquired customer relationships for 12 years, the acquired software technology for 11 years and the acquired tradename for 9 years . There were no acquisition-related expenses during the three and nine months ended September 30, 2024 . Acquisition-related expenses were $ 0.2 million and $ 0.7 million during the three and nine months ended September 30, 2023, respectively, and was included in general and administrative expense in the accompanying unaudited condensed consolidated statement of operations. The unaudited pro forma combined revenue and net loss presented below have been prepared as if the Company had acquired SafePointe on January 1, 2023 and is for informational purposes only and is not necessarily indicative of the results of operations that would have been achieved if the acquisition had taken place on January 1, 2023. The unaudited pro forma financial information has been derived from the consolidated statements of operations of the Company and SafePointe for the below period. The historical financial information has been adjusted in the unaudited combined pro forma information based upon currently available information and certain estimates and assumptions. The actual effect of the transactions ultimately may differ from the pro forma adjustments included herein. However, management believes that the assumptions used to prepare the pro forma adjustments provide a reasonable basis for presenting the significant effects of the transactions as currently contemplated and that the pro forma adjustments are factually supportable, give appropriate effect to the expected impact of events that are directly attributable to the transactions, and reflect those items expected to have a continuing impact on the Company. The unaudited pro forma combined revenue and net loss for the three months ended September 30, 2023 would have been $ 24.3 million and $ 2.3 million, respectively. The unaudited pro forma combined revenue and net loss for the nine months ended September 30, 2023 would have been $ 67.9 million and $ 7.8 million, respectively

Fair Value Measurements

Fair Value Measurements	9 Months Ended
	Sep. 30, 2024
Fair Value Disclosures [Abstract]
Fair Value Measurements	Note 5. Fair Value Measurements In November 2020, the Company estimated the fair value of the contingent consideration liability associated with its acquisition of LEEDS, LLC (“LEEDS”). In May 2023, the Company renamed LEEDS to Technologic Solutions, LLC (“Technologic”). This fair value measurement was classified as Level III within the fair value hierarchy as prescribed by Accounting Standards Codification 820-10-35-37 ("ASC 820, Fair Value Measuremen t"). During the first quarter of 2023, the Company paid the $ 1.5 million Technologic contingent consideration balance, in full settlement of its obligations under the purchase agreement. In January 2022, the Company estimated the fair value of the contingent consideration liability associated with its acquisition of Forensic Logic to be $ 12.4 million as of the acquisition date, using a Monte Carlo simulation approach with asset and revenue volatility of 60.0 % and 28.0 %, respectively. This fair value measurement is classified as Level III within the fair value hierarchy as prescribed by ASC 820, Fair Value Measurement . During the nine months ended September 30, 2023 , the fair value of the contingent consideration decreased by $ 0.9 million, based upon adjustments to recorded liabilities as a result of revised 2023 forecasted revenues as of September 30, 2023. As a result of actual revenue recognized in the year ended December 31, 2023, the Company did not pay any amounts under the contingent consideration and no further contingent payments remain. In August 2023, the Company estimated the fair value of the contingent consideration liability associated with its acquisition of SafePointe to be $ 3.0 million as of the acquisition date, using a Monte Carlo simulation approach with asset and revenue volatility of 76.1 % and 25.8 %, respectively. This fair value measurement is classified as Level III within the fair value hierarchy as prescribed by ASC 820, Fair Value Measurement . During the nine months ended September 30, 2024 , the fair value of the contingent consideration decreased by $ 0.6 million, based upon adjustments to recorded liabilities as a result of revised 2024 and 2025 forecasted revenues as of September 30, 2024 . During the year ended December 31, 2023, the fair value of the contingent consideration decreased by $ 2.4 million based upon revised estimated 2024 and 2025 revenue targets, as of December 31, 2023. The changes in the fair value of contingent consideration liabilities for the nine months ended September 30, 2024 and 2023 are as follows (in thousands): Nine Months Ended September 30, 2024 2023 Beginning balance $ 554 $ 4,746 Payment of contingent consideration liability — ( 1,500 ) Contingent consideration - SafePointe (Note 4 - Acquisitions) — 2,994 Change in fair value of contingent consideration ( 554 ) ( 923 ) Ending balance $ — $ 5,317 There were no transfers into or out of Level III during the three and nine months ended September 30, 2024 and 2023 .

Goodwill

Goodwill	9 Months Ended
	Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill	Note 6. Goodwill The change in goodwill is as follows (in thousands): September 30, December 31, 2024 2023 Beginning balance $ 34,213 $ 22,971 Acquisition of SafePointe (Note 4 - Acquisitions) — 11,242 Ending balance $ 34,213 $ 34,213

Intangible Assets, Net

Intangible Assets, Net	9 Months Ended
	Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Intangible Assets, Net	Note 7. Intangible Assets, Net Intangible assets consist of the following (in thousands): September 30, 2024 Weighted-Average Amortization Period (in years) Gross Accumulated Amortization Net Customer relationships 14 $ 25,470 $ ( 5,847 ) $ 19,623 Acquired software technology 9 16,340 ( 3,483 ) 12,857 Patents and intellectual property 4 2,069 ( 1,364 ) 705 Tradename 9 1,100 ( 137 ) 963 Total intangible assets, net $ 44,979 $ ( 10,831 ) $ 34,148 December 31, 2023 Weighted-Average Amortization Period (in years) Gross Accumulated Amortization Net Customer relationships 14 $ 25,470 $ ( 4,467 ) $ 21,003 Acquired software technology 9 16,340 ( 2,199 ) 14,141 Patents 4 1,966 ( 1,227 ) 739 Tradename 6 2,100 ( 1,045 ) 1,055 Total intangible assets, net $ 45,876 $ ( 8,938 ) $ 36,938 Intangible amortization expense was approxim ately $ 1.0 million and $ 0.8 million for the three months ended September 30, 2024 and 2023, respectively. Intangible amortization expense was approximately $ 2.9 million and $ 3.0 million for the nine months ended September 30, 2024 and 2023, respectively. The followin g table presents future intangible asset amortization as of September 30, 2024 (in thousands): Remainder of 2024 $ 952 2025 3,829 2026 3,812 2027 3,812 2028 3,736 Thereafter 18,007 Total $ 34,148

Details of Certain Balance Shee

Details of Certain Balance Sheet Accounts	9 Months Ended
	Sep. 30, 2024
Balance Sheet Related Disclosures [Abstract]
Details of Certain Balance Sheet Accounts	Note 8. Details of Certain Balance Sheet Accounts Accounts receivable and contract assets, net (in thousands): September 30, December 31, 2024 2023 Accounts receivable $ 18,523 $ 24,574 Contract assets 7,559 6,225 Allowance for credit losses ( 225 ) ( 99 ) $ 25,857 $ 30,700 Prepaid expenses and other current assets (in thousands): September 30, December 31, 2024 2023 Prepaid insurance $ 1,555 $ 806 Deferred commissions 1,459 1,295 Other 1,052 248 Prepaid software and licenses 954 1,147 Short-term deposits 236 406 $ 5,256 $ 3,902 Other assets (long-term) (in thousands): September 30, December 31, 2024 2023 Deferred commissions $ 3,222 $ 3,205 Escrow claim (Note 4 - Acquisitions) 581 581 Other 131 123 $ 3,934 $ 3,909 Accrued expenses and other current liabilities (in thousands): September 30, December 31, 2024 2023 Personnel-related accruals $ 7,248 $ 6,500 Other 596 422 Operating lease liabilities 941 964 Professional fees 49 407 Sales/use tax payable 134 100 State income tax payable 487 128 $ 9,455 $ 8,521 Other liabilities (long-term) (in thousands): September 30, December 31, 2024 2023 Operating lease liabilities $ 1,378 $ 1,542 Contingent consideration liability — 554 $ 1,378 $ 2,096

Related Party Transactions

Related Party Transactions	9 Months Ended
	Sep. 30, 2024
Related Party Transactions [Abstract]
Related Party Transactions	Note 9. Related Party Transactions During the three and nine months ended September 30, 2024, the Company recognized approximat ely $ 41,000 and $ 0.1 million, respectively, in revenues from SoundThinking Labs projects with charitable organizations that have received donations from one of the Company’s former directors and from one of the Company’s significant stockholders. During the three and nine months ended September 30, 2023, the Company recognized approxim ately $ 45,000 and $ 85,000 , respectively, in revenues from such SoundThinking Labs projects.

Restructuring

Restructuring	9 Months Ended
	Sep. 30, 2024
Restructuring and Related Activities [Abstract]
Restructuring	Note 10. Restructuring In the second quarter of 2024, the Company restructured its workforce and eliminated 3 % of its total headcount to more effectively allocate its resources and to reduce operational costs. Additionally, the Company terminated a building lease early for a location that was no longer in use. Restructuring expense related to the workforce reduction during the nine months ended September 30, 2024 amounted to $ 0.3 million, consisting of cash expenditures for severance and other employee separation-related costs . Restructuring expenses related to the lease termination were $ 0.1 million, comprising of early termination fees and monthly rent . These restructuring expenses were recorded in other expense, net, in the unaudited condensed consolidated statement of operations. There was no restructuring expense related to the workforce reduction during the three months ended September 30, 2024. As of September 30, 2024 , net restructuring liabilities totaled approximately $ 22,000 and were included in accrued expenses and other current liabilities on the accompanying unaudited condensed consolidated balance sheet.

Stock Repurchase Program

Stock Repurchase Program	9 Months Ended
	Sep. 30, 2024
Equity [Abstract]
Stock Repurchase Program	Note 11. Stock Repurchase Program During the nine months ended September 30, 2024 , the Company repurchased 418,940 shares of its common stock at an average price of $ 14.31 per share for a total of $ 6.0 million under its stock repurchase program. During the nine months ended September 30, 2023 , the Company repurchased 228,782 shares of its common stock at an average price of $ 24.41 per share for a total of $ 5.6 million under the stock repurchase program.

Net Income (Loss) per Share

Net Income (Loss) per Share	9 Months Ended
	Sep. 30, 2024
Earnings Per Share [Abstract]
Net Income (Loss) per Share	Note 12. Net Income (Loss) per Share The computation of basic net income (loss) per share is based on the weighted-average number of shares of common stock outstanding during each period. The computation of diluted net income (loss) per share is based on the weighted-average number of shares outstanding during the period plus, when their effect is dilutive, incremental shares consisting of shares subject to stock options, restricted stock units, employee stock purchase plan purchase rights and warrants. The following table summarizes the computation of basic and diluted net loss per share (in thousands, except share and per share data): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Numerator: Net loss $ ( 1,440 ) $ ( 1,874 ) $ ( 5,101 ) $ ( 6,361 ) Denominator: Weighted-average shares outstanding, basic and diluted 12,688,850 12,480,830 12,750,664 12,320,119 Net loss per share, basic and diluted $ ( 0.11 ) $ ( 0.15 ) $ ( 0.40 ) $ ( 0.52 ) Th e following potentially dilutive shares outstanding at the end of the periods presented were excluded in the calculation of diluted net loss per share as the effect would have been anti-dilutive: As of September 30, 2024 2023 Options to purchase common stock 1,760,307 1,776,793 Unvested restricted stock units 1,011,916 331,201 Total 2,772,223 2,107,994

Equity Incentive Plans

Equity Incentive Plans	9 Months Ended
	Sep. 30, 2024
Share-Based Payment Arrangement [Abstract]
Equity Incentive Plans	Note 13. Equity Incentive Plans Stock options A summary of option activities under the 2005 Stock Plan, as amended in January 2010 and November 2012 (the "2005 Plan") and 2017 Equity Incentive Plan (the “2017 Plan") during the nine months ended September 30, 2024 is as follows: Number Weighted-Average Weighted-Average Aggregate Intrinsic Value Exercised (in thousands) Outstanding at December 31, 2023 1,789,431 $ 26.63 Granted 73,819 $ 16.73 $ 10.20 Exercised ( 19,765 ) $ 2.97 $ 214 Canceled ( 83,178 ) $ 22.50 Outstanding at September 30, 2024 1,760,307 $ 26.88 Under an “evergreen” provision, the number of shares of common stock reserved for issuance under the 2017 Plan will automatically increase on January 1 of each year, beginning on January 1, 2018 and ending on and including January 1, 2027 , by 5 % of the total number of shares of the Company's common stock outstanding on December 31 of the preceding calendar year or a lesser number of shares determined by the Board of Directors of the Company. In accordance with the evergreen provision, the number of shares of common stock reserved for issuance under the 2017 Plan was increased on January 1, 2024 by 638,072 shares, which was equal to 5 % of the total number of shares of common stock outstanding on December 31, 2023. Restricted stock units A summary of restricted stock unit ("RSU") activities under the 2017 Plan during the nine months ended September 30, 2024 is as follows: Number Weighted-Average Aggregate Fair Value of RSUs Vested (in thousands) Unvested RSUs at December 31, 2023 298,361 $ 27.58 Granted 873,232 $ 17.54 Vested ( 159,677 ) $ 24.24 $ 3,870 Unvested RSUs at September 30, 2024 1,011,916 Performance-based restricted stock units: During the nine months ended September 30, 2024, the Company granted to members of the Company's management team RSU awards with performance-based vesting conditions (“PSUs”), totalin g 544,228 shares at a grant date fair value of $ 17.74 per share, the closing stock price on the grant date. These PSUs vest in one installment on the certification date, which shall occur as soon as administratively practicable following the end o f 2026, based on the satisfaction of certain Company performance criteria in 2026, as determined by the Compensation and Human Capital Committee of the Board of Directors of the Company. Compensation expense related to the PSUs is estimated each period based on the fair value of the target stock unit at the grant date and the most probable level of achievement of the performance conditions. Compensation expense related to these awards was approximately $ 0.3 million and $ 0.7 million for the three and nine months ended September 30, 2024, respectively. 2017 Employee Stock Purchase Plan There were 36,586 shares of common stock issued under the 2017 Employee Stock Purchase Plan ("2017 ESPP") during the nine months ended September 30, 2024. The 2017 ESPP contains an “evergreen” provision that provides for an automatic annual share increase on January 1 of each year, in an amount equal to the lesser of (1) 2 % of the total number of shares of common stock outstanding on December 31st of the preceding calendar year, (2) 150,000 shares or (3) such number of shares as determined by the Board of Directors of the Company. In accordance with the evergreen provision, the number of shares of common stock reserved for issuance under the 2017 ESPP was increased on January 1, 2024 by 150,000 shares. The number of shares available for grant under the 2017 ESPP was 741,757 as of September 30, 2024. T otal stock-based compensation expense associated with the 2005 Plan, 2017 Plan and 2017 ESPP is recorded in the unaudited condensed consolidated statements of operations and was allocated as follows (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Cost of revenues $ 360 $ 452 $ 1,199 $ 1,409 Sales and marketing 560 485 1,745 1,413 Research and development 284 359 889 999 General and administrative 1,850 1,277 5,294 3,449 Total $ 3,054 $ 2,573 $ 9,127 $ 7,272

Financing Arrangements

Financing Arrangements	9 Months Ended
	Sep. 30, 2024
Debt Disclosure [Abstract]
Financing Arrangements	Note 14. Financing Arrangements On September 27, 2018 , the Company entered into a Credit Agreement with Umpqua Bank (the “Umpqua Credit Agreement”), which allowed the Company to borrow up to $ 10.0 million under a revolving loan facility (the “Revolving Facility”). On November 23, 2022, the Company entered into a Fifth Amendment to the Umpqua Credit Agreement (the “Amendment”), which amended the terms of the Umpqua Credit Agreement to, among other things, (1) extend the maturity date from November 27, 2022 to October 15, 2024 , (2) increase the revolving credit commitment from $ 20.0 million to $ 25.0 million, (3) increase the letter of credit sub-facility from $ 6.0 million to $ 7.5 million, (4) remove the minimum profitability covenants and (5) replace the LIBOR index rate with a Term Secured Overnight Financing Rate index rate. On February 7, 2024, the Company entered into a Sixth Amendment to extend the expiration date to October 15, 2025. Any amounts outstanding under the letter of credit sub-facility reduce the amount available for the Company to borrow under the Revolving Facility. The available loan facility as of September 30, 2024 and December 31, 2023 was approximately $ 21.0 million for both periods. As of September 30, 2024 and December 31, 2023, there was $ 4.0 million and $ 7.0 million outstanding on the Company's line of credit, respectively, which the Company borrowed in August 2023 to partially fund the acquisition of SafePointe. The interest expense recorded for the three and nine months ended September 30, 2024 was $ 0.1 million and $ 0.3 million, respectively. The weighted-average interest rates on the line of credit were 6.23 % and 6.35 % during the three and nine months ended September 30, 2024, respectively. As of September 30, 2024 and December 31, 2023, the Company was in compliance with all covenants and other requirements set forth in the Umpqua Credit Agreement and Amendments thereto.

Commitments and Contingencies

Commitments and Contingencies	9 Months Ended
	Sep. 30, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Note 15. Commitments and Contingencies Contingencies On August 28, 2018, Silvon S. Simmons (the “Plaintiff”) amended a complaint against the City of Rochester, New York and various city employees, filed in the United States District Court, Western District of New York, to add the Company and employees as a defendant. The amended complaint alleges conspiracy to violate the Plaintiff’s civil rights, denial of the right to a fair trial, and malicious prosecution. The Plaintiff claims that the Company colluded with the City of Rochester to fabricate and create gunshot alert evidence to secure Plaintiff’s conviction. On the basis of the allegations, the Plaintiff has petitioned for compensatory and punitive damages and other costs and expenses, including attorney’s fees. The Company believes that the Plaintiff’s claims are without merit and has disputed them vigorously. Following a motion for summary judgment by the Company on September 13, 2023, the court removed the Company as a defendant from the litigation. The Plaintiff then lost its case against the City of Rochester, New York at trial and may appeal. The Company may become subject to legal proceedings, as well as demands and claims that arise in the normal course of business. Such claims, even if not meritorious, could result in the expenditure of significant financial and management resources. The Company makes a provision for a liability relating to legal matters when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These provisions are reviewed and adjusted to include the impacts of negotiations, estimated settlements, legal rulings, advice of legal counsel, and other information and events pertaining to a particular matter. An unfavorable outcome on any litigation matters could require payment of substantial damages, or, in connection with any intellectual property infringement claims, could require the Company to pay ongoing royalty payments or could prevent the Company from selling certain of its products. As a result, a settlement of, or an unfavorable outcome on, any of the matters referenced above or other litigation matters could have a material adverse effect on the Company’s business, operating results, financial condition and cash flows.

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	9 Months Ended
	Sep. 30, 2024
Accounting Policies [Abstract]
Basis of Presentation	Basis of Presentation The accompanying unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“U.S. GAAP”) and applicable rules and regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting. Certain information and note disclosures normally included in the consolidated financial statements prepared in accordance with U.S. GAAP have been condensed or omitted pursuant to such rules and regulations. The unaudited condensed consolidated financial statements include the results of the Company and its wholly-owned subsidiaries. All significant intercompany transactions have been eliminated upon consolidation. The accompanying unaudited condensed consolidated financial statements and related financial information should be read in conjunction with the consolidated financial statements filed with the Company’s Annual Report on Form 10-K for the year ended December 31, 2023 filed with the SEC on April 1, 2024. In the opinion of management, the accompanying unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the financial position, results of operations, comprehensive loss, stockholders’ equity and cash flows for the interim periods, but are not necessarily indicative of the results of operations or cash flows to be anticipated for the full year 2024 or any future period. The Company has evaluated subsequent events occurring after the date of the unaudited condensed consolidated financial statements for events requiring recording or disclosure in the unaudited condensed consolidated financial statements.
Use of Estimates	Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and reported amounts of revenues and expenses during the reporting period. On an ongoing basis, management evaluates its significant estimates, including the valuation of accounts receivable, the lives and realization of tangible and intangible assets, contingent consideration liabilities, stock-based compensation expense, customer life, accounting for revenue recognition, contingent liabilities related to legal matters, and income taxes including deferred taxes and any related valuation allowance. In particular, the Company's contingent consideration liabilities are subject to significant estimates surrounding forecasts of certain revenues and other factors. Management bases its estimates on historical experience and on various other market-specific and relevant assumptions it believes to be reasonable under the circumstances. Actual results could differ from those estimates and such differences could be material to the Company’s financial position and results of operations. The Company records net deferred tax assets to the extent the Company believes these assets will more likely than not be realized. In making such a determination, the Company considers all available positive and negative evidence, including future reversals of existing taxable temporary differences, projected future taxable income, tax-planning strategies, and results of recent operations. In the event the Company determines that it would be able to realize its deferred assets in the future in excess of their net recorded amount, the Company would make an adjustment to the deferred tax asset valuation allowance, which would reduce the provision for income taxes.
Concentrations of Risk	Concentrations of Risk Credit Risk – Financial instruments that potentially subject the Company to concentration of credit risk consisted primarily of cash and cash equivalents and accounts receivable from trade customers. The Company maintains its deposits of cash and cash equivalents at three domestic and four international financial institutions. The Company is exposed to credit risk in the event of default by a financial institution to the extent that cash and cash equivalents are in excess of the amount insured by the Federal Deposit Insurance Corporation ("FDIC") and other local country government agencies. The Company generally places its cash and cash equivalents with high-credit quality financial institutions. To date, the Company has not experienced any losses on its cash and cash equivalents. As of September 30, 2024 , the Company had approximately $ 14.2 million, $ 0.2 million and $ 4,000 dep osited with the Company's three domestic financial institutions, for which only $ 250,000 per bank is insured under FDIC limits. Concentration of Accounts Receivable and Contract Assets – At September 30, 2024 , one customer accounted for 25 % of the Company’s total accounts receivable and contract assets, net. At December 31, 2023, two customers accounted for 24 % and 10 %, of t he Company’s total accounts receivable and contract assets, net. Concentration of Revenues – For the three months ended September 30, 2024 , two customers accounted for 23 % and 11 % of the Company’s total revenues. For the three months ended September 30, 2023 , two customers accounted for 24 % and 9 % of the Company’s total revenues. For the nine months ended September 30, 2024 , two customers accounted for 25 % and 11 % of the Company’s total revenues. For the nine months ended September 30, 2023 , two customers accounted for 25 % and 9 % of the Company’s total revenues. Concentration of Suppliers – The Company relies on a limited number of suppliers and contract manufacturers. In particular, a single supplier is currently the sole manufacturer of the Company’s proprietary sensors.
Recent Accounting Pronouncements Not Yet Effective	Recent Accounting Pronouncements Not Yet Effective Improvements to Income Tax Disclosures In December 2023, the FASB issued ASU 2023-09, Improvements to Income Tax Disclosures (“ASU 2023-09”). ASU 2023-09 enhances the transparency of income tax disclosures, primarily by requiring public business entities to disclose on an annual basis, specific categories in the rate reconciliation tabular presentation, as well as by providing additional information for reconciling items that meet a quantitative threshold. The ASU also requires disaggregated disclosures of federal, state and foreign income taxes paid. The new guidance is effective for fiscal years beginning after December 15, 2024. The Company does not expect implementation of the new guidance to have a material impact on its unaudited condensed consolidated financial statements. Improvements to Reportable Segment Disclosures In November 2023, the FASB issued ASU No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures , which enhances prior reportable segment disclosure requirements in part by requiring entities to disclose significant expenses related to their reportable segments. The guidance also requires disclosure of the Chief Operating Decision Maker's (“CODM”) position for each segment and detail of how the CODM uses financial reporting to assess their segment’s performance. The new guidance is effective for fiscal years beginning after December 15, 2023, and for interim periods within fiscal years beginning after December 15, 2024, on a retrospective basis, with early adoption permitted. The Company does not expect implementation of the new guidance to have a material impact on its consolidated financial statements.

Revenue Related Disclosures (Ta

Revenue Related Disclosures (Tables)	9 Months Ended
	Sep. 30, 2024
Revenue from Contract with Customer [Abstract]
Schedule of Changes in Deferred Revenue	The changes in deferred revenue were as follows (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Beginning balance $ 49,431 $ 38,995 $ 42,077 $ 43,720 Deferred revenues acquired (Note 4 - Acquisitions) — 557 — 557 New billings 25,149 22,351 83,074 59,809 Revenue recognized during the year from beginning balance ( 18,537 ) ( 14,284 ) ( 38,361 ) ( 33,357 ) Revenue recognized during the year from new billings ( 6,515 ) ( 9,273 ) ( 37,262 ) ( 32,383 ) Ending balance $ 49,528 $ 38,346 $ 49,528 $ 38,346
Schedule of Remaining Performance Obligations for Contractually Committed Revenues	The following table presents remaining performance obligations for contractually committed revenues as of September 30, 2024 (in thousands): Remainder of 2024 $ 35,785 2025 45,905 2026 27,658 2027 6,891 Thereafter 1,923 Total $ 118,162

Acquisitions (Tables)

Acquisitions (Tables)	9 Months Ended
	Sep. 30, 2024
SafePointe, LLC
Business Acquisition [Line Items]
Summary of Assignment of Fair Value to Identified Assets and Liabilities	The following table summarizes the assignment of fair value to the identified assets and liabilities recorded as of the acquisition date (in thousands): Cash and cash equivalents $ 394 Accounts receivable and contract assets 370 Property and equipment, net 717 Customer relationships 2,500 Software technology 9,200 Tradename 1,100 Goodwill 11,242 Other assets 101 Accrued expenses and other current liabilities ( 52 ) Deferred revenue ( 581 ) Net assets acquired 24,991 Escrow claim 581 Total estimated consideration $ 25,572

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	9 Months Ended
	Sep. 30, 2024
Fair Value Disclosures [Abstract]
Summary of Changes in Fair Value of Contingent Consideration Liabilities	The changes in the fair value of contingent consideration liabilities for the nine months ended September 30, 2024 and 2023 are as follows (in thousands): Nine Months Ended September 30, 2024 2023 Beginning balance $ 554 $ 4,746 Payment of contingent consideration liability — ( 1,500 ) Contingent consideration - SafePointe (Note 4 - Acquisitions) — 2,994 Change in fair value of contingent consideration ( 554 ) ( 923 ) Ending balance $ — $ 5,317

Goodwill (Tables)

Goodwill (Tables)	9 Months Ended
	Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Changes in Goodwill	The change in goodwill is as follows (in thousands): September 30, December 31, 2024 2023 Beginning balance $ 34,213 $ 22,971 Acquisition of SafePointe (Note 4 - Acquisitions) — 11,242 Ending balance $ 34,213 $ 34,213

Intangible Assets, Net (Tables)

Intangible Assets, Net (Tables)	9 Months Ended
	Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Intangible Assets Net	Intangible assets consist of the following (in thousands): September 30, 2024 Weighted-Average Amortization Period (in years) Gross Accumulated Amortization Net Customer relationships 14 $ 25,470 $ ( 5,847 ) $ 19,623 Acquired software technology 9 16,340 ( 3,483 ) 12,857 Patents and intellectual property 4 2,069 ( 1,364 ) 705 Tradename 9 1,100 ( 137 ) 963 Total intangible assets, net $ 44,979 $ ( 10,831 ) $ 34,148 December 31, 2023 Weighted-Average Amortization Period (in years) Gross Accumulated Amortization Net Customer relationships 14 $ 25,470 $ ( 4,467 ) $ 21,003 Acquired software technology 9 16,340 ( 2,199 ) 14,141 Patents 4 1,966 ( 1,227 ) 739 Tradename 6 2,100 ( 1,045 ) 1,055 Total intangible assets, net $ 45,876 $ ( 8,938 ) $ 36,938
Schedule of Future Intangible Asset Amortization	The followin g table presents future intangible asset amortization as of September 30, 2024 (in thousands): Remainder of 2024 $ 952 2025 3,829 2026 3,812 2027 3,812 2028 3,736 Thereafter 18,007 Total $ 34,148

Details of Certain Balance Sh_2

Details of Certain Balance Sheet Accounts (Tables)	9 Months Ended
	Sep. 30, 2024
Balance Sheet Related Disclosures [Abstract]
Schedule of Accounts Receivable and Contract Assets, Net	Accounts receivable and contract assets, net (in thousands): September 30, December 31, 2024 2023 Accounts receivable $ 18,523 $ 24,574 Contract assets 7,559 6,225 Allowance for credit losses ( 225 ) ( 99 ) $ 25,857 $ 30,700
Schedule of Prepaid Expenses and Other Current Assets	Prepaid expenses and other current assets (in thousands): September 30, December 31, 2024 2023 Prepaid insurance $ 1,555 $ 806 Deferred commissions 1,459 1,295 Other 1,052 248 Prepaid software and licenses 954 1,147 Short-term deposits 236 406 $ 5,256 $ 3,902
Schedule of Other Long-term Assets	Other assets (long-term) (in thousands): September 30, December 31, 2024 2023 Deferred commissions $ 3,222 $ 3,205 Escrow claim (Note 4 - Acquisitions) 581 581 Other 131 123 $ 3,934 $ 3,909
Schedule of Accrued Expenses and Other Current Liabilities	Accrued expenses and other current liabilities (in thousands): September 30, December 31, 2024 2023 Personnel-related accruals $ 7,248 $ 6,500 Other 596 422 Operating lease liabilities 941 964 Professional fees 49 407 Sales/use tax payable 134 100 State income tax payable 487 128 $ 9,455 $ 8,521
Schedule of Other Long-term Liabilities	Other liabilities (long-term) (in thousands): September 30, December 31, 2024 2023 Operating lease liabilities $ 1,378 $ 1,542 Contingent consideration liability — 554 $ 1,378 $ 2,096

Net Income (Loss) per Share (Ta

Net Income (Loss) per Share (Tables)	9 Months Ended
	Sep. 30, 2024
Earnings Per Share [Abstract]
Summary of Computation of Basic and Diluted Net Income (Loss) per Share	The following table summarizes the computation of basic and diluted net loss per share (in thousands, except share and per share data): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Numerator: Net loss $ ( 1,440 ) $ ( 1,874 ) $ ( 5,101 ) $ ( 6,361 ) Denominator: Weighted-average shares outstanding, basic and diluted 12,688,850 12,480,830 12,750,664 12,320,119 Net loss per share, basic and diluted $ ( 0.11 ) $ ( 0.15 ) $ ( 0.40 ) $ ( 0.52 )
Schedule of Anti-dilutive Shares Outstanding Excluded in Calculation of Diluted Net Loss per Share	Th e following potentially dilutive shares outstanding at the end of the periods presented were excluded in the calculation of diluted net loss per share as the effect would have been anti-dilutive: As of September 30, 2024 2023 Options to purchase common stock 1,760,307 1,776,793 Unvested restricted stock units 1,011,916 331,201 Total 2,772,223 2,107,994

Equity Incentive Plans (Tables)

Equity Incentive Plans (Tables)	9 Months Ended
	Sep. 30, 2024
Share-Based Payment Arrangement [Abstract]
Schedule of Stock Option Activity	A summary of option activities under the 2005 Stock Plan, as amended in January 2010 and November 2012 (the "2005 Plan") and 2017 Equity Incentive Plan (the “2017 Plan") during the nine months ended September 30, 2024 is as follows: Number Weighted-Average Weighted-Average Aggregate Intrinsic Value Exercised (in thousands) Outstanding at December 31, 2023 1,789,431 $ 26.63 Granted 73,819 $ 16.73 $ 10.20 Exercised ( 19,765 ) $ 2.97 $ 214 Canceled ( 83,178 ) $ 22.50 Outstanding at September 30, 2024 1,760,307 $ 26.88
Schedule of Unvested Restricted Stock Units Awards Activity	A summary of restricted stock unit ("RSU") activities under the 2017 Plan during the nine months ended September 30, 2024 is as follows: Number Weighted-Average Aggregate Fair Value of RSUs Vested (in thousands) Unvested RSUs at December 31, 2023 298,361 $ 27.58 Granted 873,232 $ 17.54 Vested ( 159,677 ) $ 24.24 $ 3,870 Unvested RSUs at September 30, 2024 1,011,916
Schedule of Stock-Based Compensation Expense for All Award Types Recorded in Consolidated Statements of Operations	T otal stock-based compensation expense associated with the 2005 Plan, 2017 Plan and 2017 ESPP is recorded in the unaudited condensed consolidated statements of operations and was allocated as follows (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Cost of revenues $ 360 $ 452 $ 1,199 $ 1,409 Sales and marketing 560 485 1,745 1,413 Research and development 284 359 889 999 General and administrative 1,850 1,277 5,294 3,449 Total $ 3,054 $ 2,573 $ 9,127 $ 7,272

Organization and Description _2

Organization and Description of Business - Additional Information (Details)	9 Months Ended
	Sep. 30, 2024 Subsidiary Universities Agencies Customers City
Business And Nature Of Operations [Line Items]
Number of customers	302
Number of agencies | Agencies	2,100
Number of universities and corporations in which entity operates | Universities	18
Number of subsidiary | Subsidiary	6
Maintenance and Support Services and Professional Software Development Services
Business And Nature Of Operations [Line Items]
Number of customers	2
Minimum
Business And Nature Of Operations [Line Items]
Number of cities in which entity operates | City	177

Summary of Significant Accoun_3

Summary of Significant Accounting Policies - Additional Information (Details)	3 Months Ended		9 Months Ended		12 Months Ended
	Sep. 30, 2024 USD ($) Customer	Sep. 30, 2023 Customer	Sep. 30, 2024 USD ($) Financialinstitution Customer Customers	Sep. 30, 2023 Customer	Dec. 31, 2023 USD ($) Customer
Accounting Policies [Line Items]
Number of customers | Customers			302
Cash and cash equivalents	$ 15,257,000		$ 15,257,000		$ 5,703,000
Customer Concentration Risk | Accounts Receivable and Contract Assets
Accounting Policies [Line Items]
Number of customers | Customer			1		2
Customer Concentration Risk | Revenues
Accounting Policies [Line Items]
Number of customers | Customer	2	2	2	2
Customer Concentration Risk | Customer One | Accounts Receivable and Contract Assets
Accounting Policies [Line Items]
Concentration risk percentage			25%		24%
Customer Concentration Risk | Customer One | Revenues
Accounting Policies [Line Items]
Concentration risk percentage	23%	24%	25%	25%
Customer Concentration Risk | Customer Two | Accounts Receivable and Contract Assets
Accounting Policies [Line Items]
Concentration risk percentage					10%
Customer Concentration Risk | Customer Two | Revenues
Accounting Policies [Line Items]
Concentration risk percentage	11%	9%	11%	9%
Credit Concentration Risk
Accounting Policies [Line Items]
Cash deposits insured	$ 250,000		$ 250,000
Credit Concentration Risk | United States
Accounting Policies [Line Items]
Number of financial institutions at which cash deposits are maintained | Financialinstitution			3
Credit Concentration Risk | International
Accounting Policies [Line Items]
Number of financial institutions at which cash deposits are maintained | Financialinstitution			4
Credit Concentration Risk | Domestic Financial Institution One
Accounting Policies [Line Items]
Cash and cash equivalents	14,200,000		$ 14,200,000
Credit Concentration Risk | Domestic Financial Institution Two
Accounting Policies [Line Items]
Cash and cash equivalents	200,000		200,000
Credit Concentration Risk | Domestic Financial Institution Three
Accounting Policies [Line Items]
Cash and cash equivalents	$ 4,000		$ 4,000

Revenue Related Disclosures - S

Revenue Related Disclosures - Schedule of Changes in Deferred Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Disaggregation Of Revenue [Line Items]
Beginning balance	$ 49,431	$ 38,995	$ 42,077	$ 43,720
Deferred revenues acquired (Note 4 - Acquisitions)		557		557
New billings	25,149	22,351	83,074	59,809
Ending balance	49,528	38,346	49,528	38,346
Recognition From Balance at the Beginning of the Year
Disaggregation Of Revenue [Line Items]
Revenue recognized during the year	(18,537)	(14,284)	(38,361)	(33,357)
Revenue Recognized During the Year from New Billings
Disaggregation Of Revenue [Line Items]
Revenue recognized during the year	$ (6,515)	$ (9,273)	$ (37,262)	$ (32,383)

Revenue Related Disclosures -_2

Revenue Related Disclosures - Schedule of Remaining Performance Obligations for Contractually Committed Revenues (Details) $ in Thousands	Sep. 30, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Estimated remaining performance obligations for contractually committed revenues	$ 118,162
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Estimated remaining performance obligations for contractually committed revenues	$ 35,785
Estimated remaining performance obligations for contractually committed revenues recognition period	3 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2025-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Estimated remaining performance obligations for contractually committed revenues	$ 45,905
Estimated remaining performance obligations for contractually committed revenues recognition period	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Estimated remaining performance obligations for contractually committed revenues	$ 27,658
Estimated remaining performance obligations for contractually committed revenues recognition period	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2027-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Estimated remaining performance obligations for contractually committed revenues	$ 6,891
Estimated remaining performance obligations for contractually committed revenues recognition period	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2028-01-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Estimated remaining performance obligations for contractually committed revenues	$ 1,923
Estimated remaining performance obligations for contractually committed revenues recognition period

Revenue Related Disclosures -_3

Revenue Related Disclosures - Schedule of Remaining Performance Obligations for Contractually Committed Revenues 1 (Details) $ in Thousands	Sep. 30, 2024 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Estimated remaining performance obligations for contractually committed revenues	$ 118,162

Revenue Related Disclosures - A

Revenue Related Disclosures - Additional Information (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Subscription, maintenance and support services Member
Disaggregation Of Revenue [Line Items]
Revenues	$ 25.6	$ 22.5	$ 76.2	$ 63
Professional software development services member
Disaggregation Of Revenue [Line Items]
Revenues	0.7	1.5	2.4	3.7
United States
Disaggregation Of Revenue [Line Items]
Revenues	26	23.5	77.7	65.3
South Africa
Disaggregation Of Revenue [Line Items]
Revenues	0.3	0.5	0.9	1.4
Bahamas
Disaggregation Of Revenue [Line Items]
Revenues	0.3	$ 0.5	0.9	$ 1.4
Uruguay
Disaggregation Of Revenue [Line Items]
Revenues	$ 0.3		$ 0.9

Acquisitions - Additional Infor

Acquisitions - Additional Information (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
Business Acquisition [Line Items]
Fair value of common stock issued as consideration for acquisitions				$ 11,291,000
Umpqua Credit Agreement
Business Acquisition [Line Items]
Credit facility outstanding	$ 4,000,000	$ 7,000,000	$ 4,000,000	$ 7,000,000	$ 7,000,000
Common Stock
Business Acquisition [Line Items]
Issuance of common stock for acquisition, Shares		554,217
SafePointe, LLC
Business Acquisition [Line Items]
Membership interests, acquired		100%		100%
Business acquisition purchase consideration in cash		$ 11,400,000
Preliminary fair value of the contingent consideration		3,000,000
Business acquisition estimated purchase consideration/purchase consideration		25,600,000
Percentage of discounted cash flows			20.90%
Acquisition-related expenses	$ 0	200,000	$ 0	$ 700,000
Proforma revenue		24,300,000		67,900,000
Proforma combined loss		2,300,000		7,800,000
SafePointe, LLC | Customer Relationships
Business Acquisition [Line Items]
Business acquisition, intangible assets		2,500,000		2,500,000
Intangible assets amortization period	12 years		12 years
SafePointe, LLC | Software technology
Business Acquisition [Line Items]
Intangible assets amortization period	11 years		11 years
SafePointe, LLC | Tradename
Business Acquisition [Line Items]
Business acquisition, intangible assets		1,100,000		1,100,000
Intangible assets amortization period	9 years		9 years
SafePointe, LLC | Indemnification Escrow
Business Acquisition [Line Items]
Indemnification escrow cash		1,100,000
Business acquisition purchase consideration, stock issued		1,100,000
SafePointe, LLC | Maximum | Indemnification Escrow
Business Acquisition [Line Items]
Earnout will be payable based on estimated revenues generated		$ 11,500,000		$ 11,500,000
SafePointe, LLC | Common Stock
Business Acquisition [Line Items]
Issuance of common stock for acquisition, Shares		549,579
Fair value of common stock issued as consideration for acquisitions		$ 11,200,000

Acquisitions - Summary of Assig

Acquisitions - Summary of Assignment of Fair Value to Identified Assets and Liabilities (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023	Sep. 30, 2023	Dec. 31, 2022
Business Acquisition [Line Items]
Goodwill	$ 34,213	$ 34,213		$ 22,971
SafePointe, LLC
Business Acquisition [Line Items]
Cash and cash equivalents			$ 394
Accounts receivable and contract assets			370
Property and equipment, net			717
Goodwill			11,242
Other assets			101
Accrued expenses and other current liabilities			(52)
Deferred revenue			(581)
Net assets acquired			24,991
Escrow claim			581
Total estimated consideration			25,572
SafePointe, LLC | Customer Relationships
Business Acquisition [Line Items]
Identifiable technology and intangible assets			2,500
SafePointe, LLC | Software Technology
Business Acquisition [Line Items]
Identifiable technology and intangible assets			9,200
SafePointe, LLC | Tradename
Business Acquisition [Line Items]
Identifiable technology and intangible assets			$ 1,100

Fair Value Measurements - Addit

Fair Value Measurements - Additional Information (Details) - USD ($)	3 Months Ended			9 Months Ended		12 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Mar. 31, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023	Aug. 31, 2023	Dec. 31, 2022	Jan. 31, 2022
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Payment of contingent consideration liability					$ 1,500,000
Transfers into or out of level 3	$ 0	$ 0		$ 0	0
Level 3
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Percentage of assets, fair value adjustment							76.10%		60%
Percentage of revenue volatility							25.80%		28%
Fair Value Measurements Recurring | Level 3
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Change in fair value of contingent consideration				(554,000)	(923,000)
Contingent consideration		$ 5,317,000			5,317,000	$ 554,000		$ 4,746,000
Technologic
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Payment of contingent consideration liability			$ 1,500,000
Forensic Logic | Level 3
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Estimated fair value of contingent consideration									$ 12,400,000
Forensic Logic | Fair Value Measurements Recurring | Level 3
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Change in fair value of contingent consideration				$ 600,000	$ 900,000
SafePointe, LLC | Level 3
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Estimated fair value of contingent consideration							$ 3,000,000
SafePointe, LLC | Fair Value Measurements Recurring | Level 3
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Change in fair value of contingent consideration						$ 2,400,000

Fair Value Measurements - Summa

Fair Value Measurements - Summary of Changes in Fair Value of Contingent Consideration Liabilities (Details) - USD ($) $ in Thousands	3 Months Ended	9 Months Ended		12 Months Ended
	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023
SafePointe, LLC
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Contingent consideration - SafePointe (Note 4 - Acquisitions)	$ 3,000
Fair Value Measurements Recurring | Level 3
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Beginning balance		$ 554	$ 4,746	$ 4,746
Payment of contingent consideration liability			(1,500)
Change in fair value of contingent consideration		$ (554)	(923)
Ending balance	$ 5,317		5,317	554
Fair Value Measurements Recurring | SafePointe, LLC | Level 3
Fair Value Liabilities Measured On Recurring Basis Unobservable Input Reconciliation [Line Items]
Contingent consideration - SafePointe (Note 4 - Acquisitions)			$ 2,994
Change in fair value of contingent consideration				$ 2,400

Goodwill - Schedule of Changes

Goodwill - Schedule of Changes in Goodwill (Details) - USD ($) $ in Thousands	9 Months Ended	12 Months Ended
	Sep. 30, 2024	Dec. 31, 2023
Goodwill [Line Items]
Beginning balance	$ 34,213	$ 22,971
Ending balance	34,213	34,213
SafePointe, LLC
Goodwill [Line Items]
Acquisition (Note 4 - Acquisitions)	$ 0	$ 11,242

Intangible Assets, Net - Schedu

Intangible Assets, Net - Schedule of Intangible Assets Net (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Gross	$ 44,979	$ 45,876
Accumulated Amortization	(10,831)	(8,938)
Net	$ 34,148	$ 36,938
Customer Relationships
Finite-Lived Intangible Assets [Line Items]
Weighted Average Amortization Period (in years)	14 years	14 years
Gross	$ 25,470	$ 25,470
Accumulated Amortization	(5,847)	(4,467)
Net	$ 19,623	$ 21,003
Acquired Software Technology
Finite-Lived Intangible Assets [Line Items]
Weighted Average Amortization Period (in years)	9 years	9 years
Gross	$ 16,340	$ 16,340
Accumulated Amortization	(3,483)	(2,199)
Net	$ 12,857	$ 14,141
Patents
Finite-Lived Intangible Assets [Line Items]
Weighted Average Amortization Period (in years)		4 years
Gross		$ 1,966
Accumulated Amortization		(1,227)
Net		$ 739
Patents and Intellectual Property
Finite-Lived Intangible Assets [Line Items]
Weighted Average Amortization Period (in years)	4 years
Gross	$ 2,069
Accumulated Amortization	(1,364)
Net	$ 705
Tradename
Finite-Lived Intangible Assets [Line Items]
Weighted Average Amortization Period (in years)	9 years	6 years
Gross	$ 1,100	$ 2,100
Accumulated Amortization	(137)	(1,045)
Net	$ 963	$ 1,055

Intangible Assets, Net - Additi

Intangible Assets, Net - Additional Information (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Finite-Lived Intangible Assets [Line Items]
Intangible amortization expense	$ 1,000	$ 800	$ 2,892	$ 2,953

Intangible Assets, Net - Sche_2

Intangible Assets, Net - Schedule of Future Intangible Asset Amortization (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Remainder of 2024	$ 952
2025	3,829
2026	3,812
2027	3,812
2028	3,736
Thereafter	18,007
Net	$ 34,148	$ 36,938

Details of Certain Balance Sh_3

Details of Certain Balance Sheet Accounts - Schedule of Accounts Receivable and Contract Assets, Net (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Balance Sheet Related Disclosures [Abstract]
Accounts receivable	$ 18,523	$ 24,574
Contract assets	7,559	6,225
Allowance for credit losses	(225)	(99)
Accounts receivable and contract assets	$ 25,857	$ 30,700

Details of Certain Balance Sh_4

Details of Certain Balance Sheet Accounts - Schedule of Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Prepaid Expense and Other Assets, Current [Abstract]
Prepaid insurance	$ 1,555	$ 806
Deferred commissions	1,459	1,295
Other	1,052	248
Prepaid software and licenses	954	1,147
Short-term deposits	236	406
Total	$ 5,256	$ 3,902

Details of Certain Balance Sh_5

Details of Certain Balance Sheet Accounts - Schedule of Other Long-term Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Other Assets Noncurrent Disclosure [Abstract]
Deferred commissions	$ 3,222	$ 3,205
Escrow claim (Note 4 - Acquisitions)	581	581
Other	131	123
Total other assets	$ 3,934	$ 3,909

Details of Certain Balance Sh_6

Details of Certain Balance Sheet Accounts - Schedule of Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Accrued Expenses And Other Current Liabilities [Abstract]
Personnel-related accruals	$ 7,248	$ 6,500
Other	596	422
Operating lease liabilities	941	964
Professional fees	49	407
Sales/ use tax payable	134	100
State income tax payable	487	128
Accrued expenses and other current liabilities	$ 9,455	$ 8,521

Details of Certain Balance Sh_7

Details of Certain Balance Sheet Accounts - Schedule of Other Long-term Liabilities (Details) - USD ($) $ in Thousands	Sep. 30, 2024	Dec. 31, 2023
Accrued Expenses And Other Current Liabilities [Abstract]
Operating lease liabilities	$ 1,378	$ 1,542
Contingent consideration liability		554
Other liabilities, noncurrent	$ 1,378	$ 2,096

Related Party Transactions - Ad

Related Party Transactions - Additional Information (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
SoundThinking
Related Party Transaction [Line Items]
Revenue from related parties	$ 41,000	$ 45,000	$ 100,000	$ 85,000

Restructuring - Additional Info

Restructuring - Additional Information (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Jun. 30, 2024	Sep. 30, 2024
Restructuring Cost and Reserve [Line Items]
Restructured workforce percentage of eliminated headcount		3%
Restructuring expense			$ 346,000
Accrued Expenses and Other Current Liabilities
Restructuring Cost and Reserve [Line Items]
Net restructuring liabilities	$ 22,000		22,000
Employee Severance
Restructuring Cost and Reserve [Line Items]
Restructuring expense	$ 0		$ 300,000
Restructuring Charges, Statement of Income or Comprehensive Income [Extensible Enumeration]	Other expense, net		Other expense, net
Lease Termination
Restructuring Cost and Reserve [Line Items]
Restructuring expense			$ 100,000
Restructuring Charges, Statement of Income or Comprehensive Income [Extensible Enumeration]			Other expense, net

Stock Repurchase Program (Addit

Stock Repurchase Program (Additional Information) (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended					9 Months Ended
	Sep. 30, 2024	Jun. 30, 2024	Sep. 30, 2023	Jun. 30, 2023	Mar. 31, 2023	Sep. 30, 2024	Sep. 30, 2023
Class of Stock [Line Items]
Repurchase of common stock amount	$ 4,000	$ 1,999	$ 1,947	$ 2,392	$ 1,256
Stock Repurchase Program
Class of Stock [Line Items]
Repurchase of common stock						418,940	228,782
Average price per share						$ 14.31	$ 24.41
Repurchase of common stock amount						$ 6,000	$ 5,600

Net Income (Loss) per Share - S

Net Income (Loss) per Share - Summary of Computation of Basic and Diluted Net Income (Loss) per Share (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended						9 Months Ended
	Sep. 30, 2024	Jun. 30, 2024	Mar. 31, 2024	Sep. 30, 2023	Jun. 30, 2023	Mar. 31, 2023	Sep. 30, 2024	Sep. 30, 2023
Numerator:
Net loss	$ (1,440)	$ (752)	$ (2,909)	$ (1,874)	$ (2,697)	$ (1,790)	$ (5,101)	$ (6,361)
Denominator:
Weighted-average shares outstanding, basic	12,688,850			12,480,830			12,750,664	12,320,119
Weighted-average shares outstanding, diluted	12,688,850			12,480,830			12,750,664	12,320,119
Net loss per share, basic	$ (0.11)			$ (0.15)			$ (0.4)	$ (0.52)
Net loss per share, diluted	$ (0.11)			$ (0.15)			$ (0.4)	$ (0.52)

Net Income (Loss) per Share -_2

Net Income (Loss) per Share - Schedule of Anti-dilutive Shares Outstanding Excluded in Calculation of Diluted Net Income (Loss) per Share (Details) - shares	9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Total	2,772,223	2,107,994
Employee Stock Option
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Total	1,760,307	1,776,793
Unvested Restricted Stock Units
Antidilutive Securities Excluded From Computation Of Earnings Per Share [Line Items]
Total	1,011,916	331,201

Equity Incentive Plans - Schedu

Equity Incentive Plans - Schedule of Stock Option Activity (Details) $ / shares in Units, $ in Thousands	9 Months Ended
	Sep. 30, 2024 USD ($) $ / shares shares
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding [Roll Forward]
Number of Options Outstanding, Beginning Balance | shares	1,789,431
Number of Options Outstanding, Granted | shares	73,819
Number of Options Outstanding, Exercised | shares	(19,765)
Number of Options Outstanding, Canceled | shares	(83,178)
Number of Options Outstanding, Ending Balance | shares	1,760,307
Share-based Compensation Arrangement by Share-based Payment Award, Options, Outstanding, Weighted Average Exercise Price [Abstract]
Weighted Average Exercise Price, Beginning Balance	$ 26.63
Weighted Average Exercise Price, Granted	16.73
Weighted Average Exercise Price, Exercised	2.97
Weighted Average Exercise Price, Canceled	22.5
Weighted Average Exercise Price, Ending Balance	26.88
Share-Based Compensation Arrangement by Share-Based Payment Award, Options, Additional Disclosures [Abstract]
Weighted Average Grant Date Fair Value per Option, Granted	$ 10.2
Aggregate Intrinsic Value Exercised | $	$ 214

Equity Incentive Plans - Additi

Equity Incentive Plans - Additional Information (Details) - USD ($) $ / shares in Units, $ in Thousands		1 Months Ended	3 Months Ended				9 Months Ended		12 Months Ended
	Jan. 01, 2024	May 31, 2017	Sep. 30, 2024	Jun. 30, 2024	Sep. 30, 2023	Jun. 30, 2023	Sep. 30, 2024	Sep. 30, 2023	Dec. 31, 2023	Dec. 31, 2017
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Compensation expense			$ 3,054		$ 2,573		$ 9,127	$ 7,272
Restricted Stock Unit
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Number of RSUs, Granted							873,232
Grant Date Fair Value, Granted							$ 17.54
Performance-based RSU
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Number of RSUs, Granted							544,228
Grant Date Fair Value, Granted							$ 17.74
Compensation expense			$ 300				$ 700
Common Stock
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Shares issued under ESPP				36,586		25,193
2017 Employee Stock Purchase Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Shares issued under ESPP							36,586
Number of shares available for future grant			741,757				741,757
Shares of common stock reserved for issuance, automatic annual increase initiation period		--01-01
Percentage of number of shares of common stock outstanding									2%
Increase in common stock reserved for issuance	150,000
Periodic increment of common stock reserved for future issuance									150,000
2017 Equity Incentive Plan
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Shares of common stock reserved for issuance, automatic annual increase initiation period		--01-01
Percentage of number of shares of common stock outstanding									5%	5%
Shares of common stock reserved for issuance, automatic annual increase start date		Jan. 01, 2018
Shares of common stock reserved for issuance, automatic annual increase end date		Jan. 01, 2027
Increase in common stock reserved for issuance	638,072

Equity Incentive Plans - Sche_2

Equity Incentive Plans - Schedule of Unvested Restricted Stock Units Awards Activity - (Details) - Restricted Stock Unit $ / shares in Units, $ in Thousands	9 Months Ended
	Sep. 30, 2024 USD ($) $ / shares shares
Share Based Compensation Arrangement By Share Based Payment Award [Line Items]
Number of RSUs, Beginning Balance	298,361
Number of RSUs, Granted	873,232
Number of RSUs, Vested	(159,677)
Number of RSUs, Ending Balance	1,011,916
Weighted Average Fair Value per RSU, Beginning Balance | $ / shares	$ 27.58
Weighted Average Fair Value per RSU, Granted | $ / shares	17.54
Weighted Average Fair Value per RSU, Vested | $ / shares	$ 24.24
Aggregate Fair Value of RSUs' Vested | $	$ 3,870

Equity Incentive Plans - Sche_3

Equity Incentive Plans - Schedule of Stock-Based Compensation Expense Recorded in Condensed Consolidated Statements of Operations (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2024	Sep. 30, 2023	Sep. 30, 2024	Sep. 30, 2023
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	$ 3,054	$ 2,573	$ 9,127	$ 7,272
Cost of Revenues
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	360	452	1,199	1,409
Sales and Marketing
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	560	485	1,745	1,413
Research and Development
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	284	359	889	999
General and Administrative
Employee Service Share Based Compensation Allocation Of Recognized Period Costs [Line Items]
Stock-based compensation expense	$ 1,850	$ 1,277	$ 5,294	$ 3,449

Financing Arrangements - Additi

Financing Arrangements - Additional Information (Details) - Umpqua Credit Agreement - USD ($) $ in Millions		3 Months Ended	9 Months Ended
	Nov. 23, 2022	Sep. 30, 2024	Sep. 30, 2024	Dec. 31, 2023	Sep. 30, 2023	Aug. 31, 2020	Sep. 27, 2018
Debt Instrument [Line Items]
Credit facility outstanding		$ 4	$ 4	$ 7	$ 7
Interest expense		$ 0.1	$ 0.3
Weighted-average interest rate		6.23%	6.35%
Revolving Facility
Debt Instrument [Line Items]
Credit agreement date			Sep. 27, 2018
Credit facility maximum borrowing capacity under loan	$ 25					$ 20	$ 10
Credit facility maturity date	Nov. 27, 2022
Credit facility extended maturity date	Oct. 15, 2024
Credit facility current borrowing capacity under loan		$ 21	$ 21	$ 21
Letter of Credit Subfacility
Debt Instrument [Line Items]
Credit facility maximum borrowing capacity under loan	$ 7.5						$ 6

Subsequent Events - Additional

Subsequent Events - Additional Information (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2024 USD ($)
Subsequent Event [Line Items]
Repaid line of credit	$ 3,000