REVENUES | REVENUES Revenues are sourced from four geographic markets: Americas, EMEA, APAC, and CEE. The Company presents and discusses revenues by customer location based on the location of the specific customer site that it serves, irrespective of the location of the headquarters of the customer or the location of the delivery center where the work is performed. Revenues by customer location is different from revenues by reportable segment as segments are not based on the geographic location of the customers, but instead they are based on the location of the Company’s management responsible for a particular customer or market (see Note 18 “Segment Information”). The Company assigns customers into one of five main industries or a group of various industries where the Company is increasing its presence, which is labeled as “Emerging Verticals.” Emerging Verticals include customers in multiple industries such as energy, utilities, manufacturing, automotive, telecommunications and several others. Disaggregation of Revenues The following tables present the disaggregation of the Company’s revenues by major customer location, including a reconciliation of the disaggregated revenues with the Company’s reportable segments (Note 18 “Segment Information”) for the years ended December 31, 2023, 2022 and 2021: Year Ended December 31, 2023 Reportable Segments North America Europe Russia Consolidated Revenues Customer Locations Americas $ 2,645,174 $ 96,857 $ 631 $ 2,742,662 EMEA 116,054 1,706,728 — 1,822,782 APAC 3,248 98,890 — 102,138 CEE 546 6,968 15,444 22,958 Revenues $ 2,765,022 $ 1,909,443 $ 16,075 $ 4,690,540 Year Ended December 31, 2022 Reportable Segments North America Europe Russia Consolidated Revenues Customer Locations Americas $ 2,792,156 $ 92,244 $ 2,804 $ 2,887,204 EMEA 95,706 1,642,114 99 1,737,919 APAC 3,837 116,533 — 120,370 CEE 6,855 2,165 70,185 79,205 Revenues $ 2,898,554 $ 1,853,056 $ 73,088 $ 4,824,698 Year Ended December 31, 2021 Reportable Segments North America Europe Russia Consolidated Revenues Customer Locations Americas $ 2,145,163 $ 77,351 $ 4,316 $ 2,226,830 EMEA 87,121 1,172,267 329 1,259,717 APAC 3,224 100,335 — 103,559 CEE 6,740 531 160,767 168,038 Revenues $ 2,242,248 $ 1,350,484 $ 165,412 $ 3,758,144 The following tables present the disaggregation of the Company’s revenues by industry vertical, including a reconciliation of the disaggregated revenues with the Company’s reportable segments (Note 18 “Segment Information”) for the years ended December 31, 2023, 2022 and 2021: Year Ended December 31, 2023 Reportable Segments North America Europe Russia Consolidated Revenues Industry Verticals Travel & Consumer $ 472,350 $ 596,830 $ 3,770 $ 1,072,950 Financial Services 538,837 472,146 7,450 1,018,433 Business Information & Media 429,800 323,985 196 753,981 Software & Hi-Tech 552,492 153,683 1,545 707,720 Life Sciences & Healthcare 429,245 60,549 120 489,914 Emerging Verticals 342,298 302,250 2,994 647,542 Revenues $ 2,765,022 $ 1,909,443 $ 16,075 $ 4,690,540 Year Ended December 31, 2022 Reportable Segments North America Europe Russia Consolidated Revenues Industry Verticals Travel & Consumer $ 505,227 $ 571,437 $ 15,560 $ 1,092,224 Financial Services 522,970 460,858 42,858 1,026,686 Business Information & Media 467,664 341,344 944 809,952 Software & Hi-Tech 655,122 136,273 1,866 793,261 Life Sciences & Healthcare 454,102 52,465 800 507,367 Emerging Verticals 293,469 290,679 11,060 595,208 Revenues $ 2,898,554 $ 1,853,056 $ 73,088 $ 4,824,698 Year Ended December 31, 2021 Reportable Segments North America Europe Russia Consolidated Revenues Industry Verticals Travel & Consumer $ 359,306 $ 354,041 $ 27,781 $ 741,128 Financial Services 361,611 372,394 114,365 848,370 Business Information & Media 389,613 275,502 1,826 666,941 Software & Hi-Tech 559,707 102,270 2,620 664,597 Life Sciences & Healthcare 340,706 49,900 703 391,309 Emerging Verticals 231,305 196,377 18,117 445,799 Revenues $ 2,242,248 $ 1,350,484 $ 165,412 $ 3,758,144 The Company derives revenues from a variety of customized and integrated service arrangements. These contracts may be in the form of time-and-materials or fixed-price arrangements. The following tables present the disaggregation of the Company’s revenues by contract type, including a reconciliation of the disaggregated revenues with the Company’s reportable segments (Note 18 “Segment Information”) for the years ended December 31, 2023, 2022 and 2021: Year Ended December 31, 2023 Reportable Segments North America Europe Russia Consolidated Revenues Contract Types Time-and-material $ 2,457,545 $ 1,613,790 $ 11,168 $ 4,082,503 Fixed-price 283,183 291,174 4,873 579,230 Licensing and other revenues 24,294 4,479 34 28,807 Revenues $ 2,765,022 $ 1,909,443 $ 16,075 $ 4,690,540 Year Ended December 31, 2022 Reportable Segments North America Europe Russia Consolidated Revenues Contract Types Time-and-material $ 2,615,213 $ 1,578,786 $ 45,581 $ 4,239,580 Fixed-price 263,603 269,669 27,195 560,467 Licensing and other revenues 19,738 4,601 312 24,651 Revenues $ 2,898,554 $ 1,853,056 $ 73,088 $ 4,824,698 Year Ended December 31, 2021 Reportable Segments North America Europe Russia Consolidated Revenues Contract Types Time-and-material $ 1,981,696 $ 1,145,606 $ 82,445 $ 3,209,747 Fixed-price 244,249 202,436 82,711 529,396 Licensing and other revenues 16,303 2,442 256 19,001 Revenues $ 2,242,248 $ 1,350,484 $ 165,412 $ 3,758,144 Timing of Revenue Recognition The following tables present the revenues disaggregated by timing of revenue recognition and reconciled with the Company’s reportable segments (Note 18 “Segment Information”) for the years ended December 31, 2023, 2022 and 2021: Year Ended December 31, 2023 Reportable Segments North America Europe Russia Consolidated Revenues Timing of Revenue Recognition Transferred over time $ 2,751,937 $ 1,907,010 $ 16,042 $ 4,674,989 Transferred at a point of time 13,085 2,433 33 15,551 Revenues $ 2,765,022 $ 1,909,443 $ 16,075 $ 4,690,540 Year Ended December 31, 2022 Reportable Segments North America Europe Russia Consolidated Revenues Timing of Revenue Recognition Transferred over time $ 2,888,342 $ 1,849,011 $ 72,795 $ 4,810,148 Transferred at a point of time 10,212 4,045 293 14,550 Revenues $ 2,898,554 $ 1,853,056 $ 73,088 $ 4,824,698 Year Ended December 31, 2021 Reportable Segments North America Europe Russia Consolidated Revenues Timing of Revenue Recognition Transferred over time $ 2,232,308 $ 1,349,956 $ 165,301 $ 3,747,565 Transferred at a point of time 9,940 528 111 10,579 Revenues $ 2,242,248 $ 1,350,484 $ 165,412 $ 3,758,144 During the years ended December 31, 2023, 2022 and 2021 the Company recognized $5.8 million, $7.5 million and $18.7 million, respectively, of revenues from performance obligations satisfied in previous periods. The following table includes the estimated revenues expected to be recognized in the future related to performance obligations that are partially or fully unsatisfied as of December 31, 2023. The Company applies a practical expedient and does not disclose the value of unsatisfied performance obligations for contracts that (i) have an original expected duration of one year or less and (ii) contracts for which it recognizes revenues at the amount to which it has the right to invoice for services provided: Less than 1 year 1 Year 2 Years 3 Years Total Contract Type Fixed-price $ 6,678 $ 810 $ 203 $ — $ 7,691 The Company applies a practical expedient and does not disclose the amount of the transaction price allocated to the remaining performance obligations nor provide an explanation of when the Company expects to recognize that amount as revenue for certain variable consideration. Contract Balances The following table provides information on the classification of contract assets and liabilities in the consolidated balance sheets: As of December 31, 2023 As of December 31, 2022 Contract assets included in Trade receivables and contract assets $ 24,309 $ 11,490 Contract liabilities included in Accrued expenses and other current liabilities $ 27,988 $ 36,036 Contract liabilities included in Other noncurrent liabilities $ 951 $ 42 Contract assets comprise amounts where the Company’s right to bill is contingent on something other than the passage of time. Contract assets have increased from December 31, 2022 primarily due to contracts where the Company’s right to bill is contingent upon achievement of contractual milestones. Contract liabilities comprise amounts collected from the Company's customers for revenues not yet earned and such amounts are anticipated to be recorded as revenues when services are performed in subsequent periods. Contract liabilities have decreased from December 31, 2022, primarily due to a reduction in advance payments from customers in 2023 as compared to 2022. During the year ended December 31, 2023, the Company recognized $30.6 million of revenues that were included in Accrued expenses and other current liabilities at December 31, 2022. During the year ended December 31, 2022, the Company recognized $35.4 million of revenues that were included in Accrued expenses and other current liabilities at December 31, 2021. |