Smartsheet (SMAR) 10-Q 5 Dec 24 2025 Q3 Quarterly report Financial data

Cover Page

Cover Page - shares	9 Months Ended
	Oct. 31, 2024	Nov. 29, 2024
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Oct. 31, 2024
Document Transition Report	false
Entity File Number	001-38464
Entity Registrant Name	Smartsheet Inc.
Entity Incorporation, State or Country Code	WA
Entity Tax Identification Number	20-2954357
Entity Address, Address Line One	500 108th Ave NE, Suite 200
Entity Address, City or Town	Bellevue,
Entity Address, State or Province	WA
Entity Address, Postal Zip Code	98004
City Area Code	(844)
Local Phone Number	324-2360
Title of 12(b) Security	Class A common stock, no par value per share
Trading Symbol	SMAR
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock Shares Outstanding (in shares)		140,001,769
Document Fiscal Year Focus	2025
Amendment Flag	false
Document Fiscal Period Focus	Q3
Entity Central Index Key	0001366561
Current Fiscal Year End Date	--01-31

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Revenue
Total revenue	$ 286,871	$ 245,918	$ 826,267	$ 701,389
Cost of revenue
Total cost of revenue	53,736	47,038	151,909	139,957
Gross profit	233,135	198,880	674,358	561,432
Operating expenses
Research and development	63,477	58,257	189,514	172,805
Sales and marketing	127,854	137,920	383,315	382,685
General and administrative	45,155	38,153	124,489	109,654
Total operating expenses	236,486	234,330	697,318	665,144
Loss from operations	(3,351)	(35,450)	(22,960)	(103,712)
Interest income	8,272	6,976	24,934	18,040
Other income (expense), net	47	(790)	(593)	(1,381)
Income (loss) before income tax provision	4,968	(29,264)	1,381	(87,053)
Income tax provision	3,644	3,164	1,057	8,602
Net income (loss)	1,324	(32,428)	324	(95,655)
Net income (loss)	$ 1,324	$ (32,428)	$ 324	$ (95,655)
Net income (loss) per share, basic (in dollars per share)	$ 0.01	$ (0.24)	$ 0	$ (0.71)
Net income (loss) per share, diluted (in dollars per share)	$ 0.01	$ (0.24)	$ 0	$ (0.71)
Weighted-average shares outstanding used to compute net income (loss) per share, basic (in shares)	139,007	135,189	138,287	133,868
Weighted-average shares outstanding used to compute net income (loss) per share, diluted (in shares)	142,668	135,189	141,306	133,868
Subscription
Revenue
Total revenue	$ 273,703	$ 232,470	$ 786,328	$ 659,993
Cost of revenue
Total cost of revenue	41,445	34,258	115,216	101,009
Professional services
Revenue
Total revenue	13,168	13,448	39,939	41,396
Cost of revenue
Total cost of revenue	$ 12,291	$ 12,780	$ 36,693	$ 38,948

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Comprehensive Income (Loss) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Statement of Comprehensive Income [Abstract]
Net income (loss)	$ 1,324	$ (32,428)	$ 324	$ (95,655)
Other comprehensive income (loss)
Net unrealized gain (loss) on available-for-sale securities	363	(25)	340	(45)
Foreign currency translation adjustments	(19)	(507)	2	(1,017)
Total other comprehensive income (loss)	344	(532)	342	(1,062)
Comprehensive income (loss)	$ 1,668	$ (32,960)	$ 666	$ (96,717)

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Oct. 31, 2024	Jan. 31, 2024
Current assets:
Cash and cash equivalents	$ 454,281	$ 282,094
Short-term investments	306,640	346,701
Accounts receivable, net of allowances of $5,335 and $6,560, respectively	200,436	238,708
Prepaid expenses and other current assets	69,840	64,366
Total current assets	1,031,197	931,869
Restricted cash	18	19
Deferred commissions	156,724	148,867
Property and equipment, net	39,139	42,362
Operating lease right-of-use assets	29,693	39,480
Intangible assets, net	20,635	27,960
Goodwill	141,477	141,477
Other long-term assets	4,408	5,445
Total assets	1,423,291	1,337,479
Current liabilities:
Accounts payable	1,128	2,937
Accrued compensation and related benefits	74,840	77,453
Other accrued liabilities	37,309	30,534
Operating lease liabilities, current	15,288	16,040
Finance lease liabilities, current	255	216
Deferred revenue	556,320	568,670
Total current liabilities	685,140	695,850
Operating lease liabilities, non-current	23,936	33,100
Finance lease liabilities, non-current	279	455
Deferred revenue, non-current	4,095	1,785
Other long-term liabilities	696	434
Total liabilities	714,146	731,624
Commitments and contingencies (Note 12)
Shareholders’ equity:
Preferred stock, no par value; 10,000,000 shares authorized, no shares issued or outstanding as of October 31, 2024 and January 31, 2024	0	0
Additional paid-in capital	1,621,429	1,468,805
Accumulated other comprehensive income (loss)	196	(146)
Accumulated deficit	(912,480)	(862,804)
Total shareholders’ equity	709,145	605,855
Total liabilities and shareholders’ equity	1,423,291	1,337,479
Common Class A
Shareholders’ equity:
Common stock	0	0
Common Class B
Shareholders’ equity:
Common stock	$ 0	$ 0

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Oct. 31, 2024	Jan. 31, 2024
Current assets:
Accounts receivable, allowances	$ 5,335	$ 6,560
Shareholders’ equity:
Preferred stock authorized (in shares)	10,000,000	10,000,000
Preferred stock issued (in shares)	0	0
Preferred stock outstanding (in shares)	0	0
Common Class A
Shareholders’ equity:
Common stock authorized (in shares)	500,000,000	500,000,000
Common stock issued (in shares)	139,302,943	136,884,011
Common stock outstanding (in shares)	139,302,943	136,884,011
Common Class B
Shareholders’ equity:
Common stock authorized (in shares)	500,000,000	500,000,000
Common stock issued (in shares)	0	0
Common stock outstanding (in shares)	0	0

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Changes in Shareholders' Equity - USD ($) $ in Thousands	Total	Common Stock (Class A and B)	Additional Paid-in Capital	Accumulated Other Comprehensive Income (Loss)	Accumulated Deficit
Beginning balance, common stock (in shares) at Jan. 31, 2023		131,845,028
Beginning balance at Jan. 31, 2023	$ 485,658	$ 0	$ 1,243,730	$ 101	$ (758,173)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock under employee stock plans (in shares)		3,693,340
Issuance of common stock under employee stock plans	12,497		12,497
Taxes paid related to net share settlement of equity awards	(1,644)		(1,644)
Share-based compensation expense	157,011		157,011
Other comprehensive income (loss)	(1,062)			(1,062)
Net income (loss)	(95,655)				(95,655)
Ending balance, common stock (in shares) at Oct. 31, 2023		135,538,368
Ending balance at Oct. 31, 2023	556,805	$ 0	1,411,594	(961)	(853,828)
Beginning balance, common stock (in shares) at Jul. 31, 2023		134,499,892
Beginning balance at Jul. 31, 2023	539,022	$ 0	1,360,851	(429)	(821,400)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock under employee stock plans (in shares)		1,038,476
Issuance of common stock under employee stock plans	266		266
Taxes paid related to net share settlement of equity awards	(494)		(494)
Share-based compensation expense	50,971		50,971
Other comprehensive income (loss)	(532)			(532)
Net income (loss)	(32,428)				(32,428)
Ending balance, common stock (in shares) at Oct. 31, 2023		135,538,368
Ending balance at Oct. 31, 2023	556,805	$ 0	1,411,594	(961)	(853,828)
Beginning balance, common stock (in shares) at Jan. 31, 2024		136,884,011
Beginning balance at Jan. 31, 2024	605,855	$ 0	1,468,805	(146)	(862,804)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock under employee stock plans (in shares)		3,546,635
Issuance of common stock under employee stock plans	22,127		22,127
Taxes paid related to net share settlement of equity awards	(14,896)		(14,896)
Share-based compensation expense	145,393		145,393
Other comprehensive income (loss)	342			342
Net income (loss)	324				324
Repurchases of Class A common stock and related costs (in shares)		(1,127,703)
Repurchases of Class A common stock and related costs	(50,000)				(50,000)
Ending balance, common stock (in shares) at Oct. 31, 2024		139,302,943
Ending balance at Oct. 31, 2024	709,145	$ 0	1,621,429	196	(912,480)
Beginning balance, common stock (in shares) at Jul. 31, 2024		138,533,780
Beginning balance at Jul. 31, 2024	670,891	$ 0	1,575,180	(148)	(904,141)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Issuance of common stock under employee stock plans (in shares)		979,016
Issuance of common stock under employee stock plans	971		971
Taxes paid related to net share settlement of equity awards	(971)		(971)
Share-based compensation expense	46,249		46,249
Other comprehensive income (loss)	344			344
Net income (loss)	1,324				1,324
Repurchases of Class A common stock and related costs (in shares)		(209,853)
Repurchases of Class A common stock and related costs	(9,663)				(9,663)
Ending balance, common stock (in shares) at Oct. 31, 2024		139,302,943
Ending balance at Oct. 31, 2024	$ 709,145	$ 0	$ 1,621,429	$ 196	$ (912,480)

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023
Cash flows from operating activities
Net income (loss)	$ 324	$ (95,655)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Share-based compensation expense	143,124	153,449
Depreciation and amortization	21,121	20,008
Net amortization of premiums (discounts) on investments	(6,059)	(8,746)
Amortization of deferred commission costs	50,328	38,439
Unrealized foreign currency (gain) loss	(577)	684
Non-cash operating lease costs	7,513	9,450
Impairment of long-lived assets	3,237	1,448
Other, net	5,495	3,089
Changes in operating assets and liabilities:
Accounts receivable	33,770	16,541
Prepaid expenses and other current assets	(5,576)	1,060
Other long-term assets	(1,039)	(1,401)
Accounts payable	(1,665)	(997)
Other accrued liabilities	6,656	4,100
Accrued compensation and related benefits	(5,483)	2,021
Deferred commissions	(58,185)	(58,705)
Deferred revenue	(9,952)	25,439
Other long-term liabilities	262	278
Operating lease liabilities	(10,544)	(12,326)
Net cash provided by operating activities	172,750	98,176
Cash flows from investing activities
Purchases of short-term investments	(235,421)	(375,387)
Maturities of short-term investments	281,965	281,900
Purchases of property and equipment	(1,437)	(2,097)
Proceeds from sale of property and equipment	53	28
Capitalized internal-use software development costs	(6,549)	(7,850)
Net cash provided by (used in) investing activities	38,611	(103,406)
Cash flows from financing activities
Proceeds from exercise of stock options	10,957	1,330
Taxes paid related to net share settlement of restricted stock units	(14,896)	(1,644)
Proceeds from contributions to Employee Stock Purchase Plan	14,403	15,664
Principal payments of finance leases	(141)	0
Repurchases of Class A Common Stock and related costs	(50,000)	0
Net cash provided by (used in) financing activities	(39,677)	15,350
Effects of changes in foreign currency exchange rates on cash, cash equivalents, and restricted cash	379	(248)
Net increase in cash, cash equivalents, and restricted cash	172,063	9,872
Cash, cash equivalents, and restricted cash at beginning of period	282,442	223,757
Cash, cash equivalents, and restricted cash at end of period	454,505	233,629
Supplemental disclosures
Cash paid for interest	43	0
Cash paid for income tax	7,655	9,471
Accrued purchases of property and equipment, including internal-use software	1,081	1,264
Share-based compensation expense capitalized in internal-use software development costs	2,355	3,283
Right-of-use assets obtained in exchange for new operating lease liabilities	558	1,684
Right-of-use asset reductions related to operating leases	2,832	4,451
Purchases of fixed assets under finance leases	$ 0	$ 693

Overview and Basis of Presentat

Overview and Basis of Presentation	9 Months Ended
	Oct. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Overview and Basis of Presentation	Overview and Basis of Presentation Description of business Smartsheet Inc. (“Smartsheet ” the “Company,” “we,” “our”) was incorporated in the State of Washington in 2005, and is headquartered in Bellevue, Washington. Smartsheet, the enterprise work management platform, empowers organizations to innovate and achieve results quickly, securely, and at scale through streamlined collaboration and effective workflow management. By uniting people, content, and work, Smartsheet provides powerful capabilities that revolutionize the way teams operate. Smartsheet makes outcomes reliable, keeps customer data safe, and ensures users are on the same page, making it ideal for organizations seeking efficient, impactful collaborative work management. The Company also offers professional services, which primarily consist of consulting and training services. On September 24, 2024, the Company entered into an Agreement and Plan of Merger, (the “Merger Agreement”), with Einstein Parent, Inc., (“Parent), and Einstein Merger Sub, Inc., (“Merger Sub”). Parent and Merger Sub are affiliates of investment funds managed by Blackstone Inc. (“Blackstone”), Vista Equity Partners (“Vista”), and a wholly owned subsidiary of the Abu Dhabi Investment Authority (“ADIA”). The Merger Agreement provides that, on the terms and subject to the conditions set forth therein, Merger Sub will merge with and into Smartsheet, which we refer to as the Merger, with Smartsheet surviving the Merger and becoming a wholly owned subsidiary of Parent. Pursuant to the Merger Agreement, at the effective time of the Merger, each share of Class A common stock, issued and outstanding immediately prior to the effective time (except for certain shares specified in the Merger Agreement) will be automatically converted into the right to receive cash in an amount equal to $56.50, without interest. The Company's Board of Directors (i) determined that it was in the best interests of our Company and our shareholders, and declared it advisable, to enter into the Merger Agreement, (ii) approved the execution, delivery and performance of the Merger Agreement and the consummation of the transactions contemplated thereby, including the Merger, with our Company surviving the Merger as a wholly owned Subsidiary of Parent, in accordance with the Washington Business Corporation Act, (iii) resolved to recommend that the shareholders of our company approve the Merger Agreement, and (iv) directed that the Merger Agreement be submitted to the shareholders of our company at the Company Shareholder Meeting for their approval. Either the Company or Parent may terminate the Merger Agreement in certain circumstances, including if (i) the Merger is not completed by April 24, 2025 (the “End Date”), subject to certain limitations, and provided that the End Date will automatically be extended to September 24, 2025 if certain regulatory conditions have not been satisfied as of the close of business on the date that is two business days immediately prior to the then-current End Date, (ii) a governmental authority of competent jurisdiction has issued a final non-appealable governmental order prohibiting the Merger, subject to certain exceptions, (iii) the Company’s shareholders fail to adopt the Merger Agreement, or (iv) the other party materially breaches its representations, warranties or covenants in the Merger Agreement, subject in certain cases to the right of the breaching party to cure the breach. Parent may terminate the Merger Agreement if, prior to receipt of the approval of the Company’s shareholders, the Board changes or withdraws its recommendation in favor of the Merger. The Company and Parent may also terminate the Merger Agreement by mutual written consent. The Merger is expected to close in the fourth quarter of the Company’s fiscal year ending January 31, 2025, subject to customary closing conditions and approvals. Upon consummation of the Merger, the Company will cease to be a publicly traded company and our Class A common stock will be delisted from the New York Stock Exchange. Basis of presentation The accompanying unaudited condensed consolidated financial statements have been prepared in conformity with accounting principles generally accepted in the United States of America (“GAAP”), and applicable rules and regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting. The condensed consolidated balance sheet as of January 31, 2024 was derived from the audited consolidated financial statements as of that date but does not include all of the information and notes required by GAAP for complete financial statements. Certain information and note disclosures normally included in the financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to such rules and regulations. Therefore, these condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements in our Annual Report on Form 10-K for the year ended January 31, 2024, filed with the SEC on March 20, 2024. The condensed consolidated financial statements include the results of Smartsheet Inc. and its wholly owned subsidiaries, including those located in the United States, the United Kingdom, Germany, Australia, Japan, and Costa Rica. All intercompany balances and transactions have been eliminated upon consolidation. In the opinion of management, the information contained herein reflects all adjustments necessary for a fair presentation of our condensed consolidated financial statements. All such adjustments are of a normal, recurring nature. The results of operations for the three and nine months ended October 31, 2024 are not necessarily indicative of results to be expected for the full year ending January 31, 2025, or for any other interim period, or for any future year. Use of estimates The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates, judgments, and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the condensed consolidated financial statements, and the reported amounts of revenue and expenses during the reporting periods. The Company continuously evaluates its estimates, which are based on historical experience and other current assumptions that its management believes are reasonable under the circumstances. Actual results could differ from those estimates. The Company’s most significant estimates and judgments involve the measurement of fair values of share-based compensation awards; determination of the amortization period for capitalized sales commission costs; and revenue recognition with respect to the allocation of transaction consideration for the Company’s offerings, among others.

Summary of Significant Accounti

Summary of Significant Accounting Policies	9 Months Ended
	Oct. 31, 2024
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Summary of Significant Accounting Policies For a summary of the Company’s significant accounting policies refer to Note 2, Summary of Significant Accounting Policies, of our Annual Report on Form 10-K for the fiscal year ended January 31, 2024. Segment information The Company operates as one operating segment. The Company’s chief operating decision maker is its Chief Executive Officer, who reviews financial information for purposes of making operating decisions, assessing financial performance, and allocating resources. Concentrations of risk and significant customers Financial instruments that potentially subject the Company to concentrations of credit risk are primarily cash, cash equivalents, short-term investments, and accounts receivable. The Company maintains its cash accounts with financial institutions where deposits, at times, exceed the Federal Deposit Insurance Corporation (“FDIC”) limits. No individual customer represented more than 10% of accounts receivable as of October 31, 2024 or January 31, 2024. No individual customer represented more than 10% of revenue for the three and nine months ended October 31, 2024 or 2023. Share Repurchases The Company elected to record the excess of the repurchase price over the par value of the repurchased shares of its Class A common stock to accumulated deficit, along with any associated transaction costs and excise taxes. The shares are immediately retired and returned to the status of authorized but unissued upon repurchase. Net income (loss) per share The Company calculates basic net income (loss) per share by dividing net income (loss) by the weighted-average number of the Company’s common stock shares outstanding during the respective period. For periods where we report net income, the Company will use the treasury stock method to calculate diluted net income per share by adjusting basic net income per share for the potential dilutive impacts of outstanding stock options, restricted stock units (“RSUs”), performance share units (“PSUs”), and shares issuable pursuant to our 2018 Employee Stock Purchase Plan (“ESPP”). For periods where we report a net loss, all potentially dilutive shares are antidilutive and therefore, no adjustment to the denominator is made. Recent accounting pronouncements There have been no recent accounting pronouncements, changes in accounting pronouncements, or recently adopted accounting guidance during the nine months ended October 31, 2024 that have had a material impact on our condensed consolidated financial statements. Recent accounting pronouncements not yet adopted In November 2023, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures . The new guidance requires public entities to disclose information about their reportable segments’ significant expenses and other segment items on an interim and annual basis. Public entities with a single reportable segment are required to apply the disclosure requirements in ASU 2023-07, as well as all existing segment disclosures and reconciliation requirements in ASC 280, on an interim and annual basis. The standard is effective for fiscal years beginning after December 15, 2023, and for interim periods within fiscal years beginning after December 15, 2024. Early adoption is permitted. We are currently evaluating the impact of adopting ASU 2023-07. In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures , which requires public entities, on an annual basis, to provide disclosure of specific categories in the rate reconciliation, as well as disclosure of income taxes paid disaggregated by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. We are currently evaluating the impact of adopting ASU 2023-09. In November 2024, the FASB issued ASU 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires additional disclosure of the nature of expenses included in the income statement. The standard requires disclosures about specific types of expenses included in the expense captions presented in the income statement as well as disclosures about selling expenses. This ASU is effective for fiscal years beginning after December 15, 2026, and interim periods beginning after December 15, 2027, with early adoption permitted. The requirements should be applied on a prospective basis while retrospective application is permitted. We are currently evaluating the impact of adopting ASU 2024-03.

Revenue from Contracts with Cus

Revenue from Contracts with Customers	9 Months Ended
	Oct. 31, 2024
Revenue from Contract with Customer [Abstract]
Revenue from Contracts with Customers	Revenue from Contracts with Customers During the three months ended October 31, 2024 and 2023, the Company recognized $240.5 million and $200.5 million of subscription revenue, respectively, and $4.5 million and $4.4 million of professional services revenue, respectively, which were included in the deferred revenue balance as of July 31, 2024 and 2023, respectively. During the nine months ended October 31, 2024 and 2023, the Company recognized $508.8 million and $406.1 million of subscription revenue, respectively, and $7.7 million and $7.0 million of professional services revenue, respectively, which were included in the deferred revenue balance as of January 31, 2024 and 2023, respectively. As of October 31, 2024, approximately $791.9 million of revenue, including amounts already invoiced and amounts contracted but not yet invoiced, was expected to be recognized from remaining performance obligations, of which $785.5 million related to subscriptions and $6.4 million related to professional services. Approximately 82% of revenue related to remaining performance obligations is expected to be recognized in the next 12 months. Deferred commissions were $156.7 million as of October 31, 2024 and $148.9 million as of January 31, 2024.

Deferred Commissions

Deferred Commissions	9 Months Ended
	Oct. 31, 2024
Revenue from Contract with Customer [Abstract]
Deferred Commissions	Revenue from Contracts with Customers During the three months ended October 31, 2024 and 2023, the Company recognized $240.5 million and $200.5 million of subscription revenue, respectively, and $4.5 million and $4.4 million of professional services revenue, respectively, which were included in the deferred revenue balance as of July 31, 2024 and 2023, respectively. During the nine months ended October 31, 2024 and 2023, the Company recognized $508.8 million and $406.1 million of subscription revenue, respectively, and $7.7 million and $7.0 million of professional services revenue, respectively, which were included in the deferred revenue balance as of January 31, 2024 and 2023, respectively. As of October 31, 2024, approximately $791.9 million of revenue, including amounts already invoiced and amounts contracted but not yet invoiced, was expected to be recognized from remaining performance obligations, of which $785.5 million related to subscriptions and $6.4 million related to professional services. Approximately 82% of revenue related to remaining performance obligations is expected to be recognized in the next 12 months. Deferred commissions were $156.7 million as of October 31, 2024 and $148.9 million as of January 31, 2024.

Net Income (Loss) Per Share

Net Income (Loss) Per Share	9 Months Ended
	Oct. 31, 2024
Earnings Per Share [Abstract]
Net Income (Loss) Per Share	Net Income (Loss) Per Share Basic net income (loss) per share is computed by dividing net income (loss) by the weighted-average number of the Company’s common stock shares outstanding during the respective period. Diluted net income (loss) per share is computed by adjusting basic net income per share for the potential dilutive impacts of outstanding stock options, RSUs, PSUs, and shares issuable pursuant to our ESPP. We determine the dilutive effect of outstanding common stock awards using the treasury stock method. The following table presents calculations for basic and diluted net income (loss) per share (in thousands, except per share data): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 Numerator: Net income (loss); basic and diluted $ 1,324 $ (32,428) $ 324 $ (95,655) Denominator: Weighted-average shares outstanding; basic 139,007 135,189 138,287 133,868 Effect of dilutive securities: Shares subject to outstanding common stock awards 3,661 — 3,019 — Weighted-average shares outstanding; diluted 142,668 135,189 141,306 133,868 Net income (loss) per share: Basic $ 0.01 $ (0.24) $ 0.00 $ (0.71) Diluted $ 0.01 $ (0.24) $ 0.00 $ (0.71) The following outstanding shares of common stock awards were excluded from the computation of diluted net income (loss) per share for the periods presented because the impact of including them would have been anti-dilutive (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 Shares subject to outstanding common stock awards 1,129 11,873 1,753 11,873 Shares issuable pursuant to the 2018 Employee Stock Purchase Plan — 313 — 313 Total potentially dilutive shares 1,129 12,186 1,753 12,186

Investments

Investments	9 Months Ended
	Oct. 31, 2024
Investments, Debt and Equity Securities [Abstract]
Investments	Investments The following tables present the amortized costs, unrealized gains and losses, and estimated fair values of the Company’s available-for-sale investments, including those securities classified within “Cash and cash equivalents” in the condensed consolidated balance sheets (in thousands): October 31, 2024 Amortized Cost (1) Unrealized Gains Unrealized Losses Estimated Fair Value Cash equivalents: Money market funds $ 169,797 $ — $ — $ 169,797 Total cash equivalents 169,797 — — 169,797 Short-term investments: Corporate bonds 138,643 468 (59) 139,052 U.S. Treasury securities 155,043 212 (37) 155,218 Agency securities 12,322 48 — 12,370 Total short-term investments 306,008 728 (96) 306,640 Total $ 475,805 $ 728 $ (96) $ 476,437 (1) Excludes interest receivable of $3.6 million, which is included in Prepaid expenses and other current assets on the condensed consolidated balance sheets. January 31, 2024 Amortized Cost (1) Unrealized Gains Unrealized Losses Estimated Fair Value Cash equivalents: Money market funds $ 79,082 $ — $ — $ 79,082 Commercial paper 4,497 — — 4,497 Total cash equivalents 83,579 — — 83,579 Short-term investments: Corporate bonds 99,547 158 (9) 99,696 U.S. Treasury securities 169,825 123 — 169,948 Commercial paper 57,755 — — 57,755 Agency securities 19,282 21 (1) 19,302 Total short-term investments 346,409 302 (10) 346,701 Total $ 429,988 $ 302 $ (10) $ 430,280 (1) Excludes interest receivable of $1.5 million, which is included in Prepaid expenses and other current assets on the condensed consolidated balance sheets. The Company does not intend to sell, nor is it more likely than not that we will be required to sell, any investments in unrealized loss positions before recovery of their amortized cost basis. We did not recognize any credit losses related to our available-for-sale investments during the three and nine months ended October 31, 2024 or 2023. The unrealized gains and losses on these short-term investments were primarily due to changes in interest rates subsequent to the initial purchase. There were no material realized gains or losses from available-for-sale securities that were reclassified out of accumulated other comprehensive income (loss) during the three and nine months ended October 31, 2024 or 2023. None of the short-term available-for-sale investments held as of October 31, 2024 or January 31, 2024 were in a continuous unrealized loss position for greater than 12 months. The following table presents the contractual maturities of the Company’s short-term available-for-sale investments (in thousands): October 31, 2024 Amortized Cost Estimated Fair Value Due within one year $ 200,971 $ 201,180 Due between one to five years 105,037 105,460 Total $ 306,008 $ 306,640

Fair Value Measurements

Fair Value Measurements	9 Months Ended
	Oct. 31, 2024
Fair Value Disclosures [Abstract]
Fair Value Measurements	Fair Value Measurements Assets and liabilities recorded at fair value in the condensed consolidated financial statements are categorized based upon the level of judgment associated with the inputs used to measure their fair value. The lowest level of significant input determines the placement of the fair value measurement within the following hierarchical levels: • Level 1: Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets. • Level 2: Observable inputs, other than Level 1 prices, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities. • Level 3: Unobservable inputs that are supported by little or no market activity. Assets and liabilities measured at fair value on a recurring basis The following tables present information about the Company’s financial assets and liabilities that are measured at fair value and indicate the fair value hierarchy of the valuation inputs used (in thousands): October 31, 2024 Level 1 Level 2 Level 3 Total Assets Cash equivalents: Money market funds $ 169,797 $ — $ — $ 169,797 Total cash equivalents 169,797 — — 169,797 Short-term investments: Corporate bonds — 139,052 — 139,052 U.S. Treasury securities — 155,218 — 155,218 Commercial paper — — — — Agency securities — 12,370 — 12,370 Total short-term investments — 306,640 — 306,640 Total $ 169,797 $ 306,640 $ — $ 476,437 January 31, 2024 Level 1 Level 2 Level 3 Total Assets Cash equivalents: Money market funds $ 79,082 $ — $ — $ 79,082 Commercial paper — 4,497 — 4,497 Total cash equivalents 79,082 4,497 — 83,579 Short-term investments: Corporate bonds — 99,696 — 99,696 U.S. Treasury securities — 169,948 — 169,948 Commercial paper — 57,755 — 57,755 Agency securities — 19,302 — 19,302 Total short-term investments — 346,701 — 346,701 Total $ 79,082 $ 351,198 $ — $ 430,280 The carrying amounts of certain financial instruments, including cash held in banks, accounts receivable, and accounts payable, approximate fair value due to their short-term maturities and are excluded from the fair value tables above. It is the Company’s policy to recognize transfers of assets and liabilities between levels of the fair value hierarchy at the end of a reporting period. The Company does not transfer out of Level 3 and into Level 2 until observable inputs become available and reliable. There were no transfers between fair value measurement levels during the three and nine months ended October 31, 2024 or 2023. Assets and liabilities measured at fair value on a non-recurring basis See Note 8, Goodwill and Net Intangible Assets , of these notes to our condensed consolidated financial statements for fair value measurements of certain assets and liabilities recorded at fair value on a non-recurring basis. The Company’s long-lived assets are measured at fair value on a non-recurring basis and are reduced if the assets are determined to be impaired. The fair value of the operating lease right-of-use (“ROU”) assets and associated property and equipment was estimated as of the sublease execution date using an income approach by converting future sublease cash inflows and outflows to a single present value. Estimated cash flows were discounted at a rate commensurate with the inherent risks associated with the asset group to arrive at an estimate of fair value. See Note 11, Leases , of these notes to our condensed consolidated financial statements for further details on the impairment charges we recorded. As a result of the subjective nature of unobservable inputs used, these assets are classified within Level 3 of the fair value hierarchy.

Goodwill and Net Intangible Ass

Goodwill and Net Intangible Assets	9 Months Ended
	Oct. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill and Net Intangible Assets	Goodwill and Net Intangible Assets There were no changes in the carrying amount of goodwill or measurement period adjustments during the nine months ended October 31, 2024. The following table presents the components of net intangible assets (in thousands): October 31, 2024 January 31, 2024 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount Software technology $ 28,491 $ (23,704) $ 4,787 $ 28,491 $ (20,231) $ 8,260 Customer relationships 34,072 (20,454) 13,618 34,072 (16,941) 17,131 Trade names 4,100 (1,935) 2,165 4,100 (1,601) 2,499 Patents 170 (149) 21 170 (144) 26 Domain names 44 — 44 44 — 44 Total $ 66,877 $ (46,242) $ 20,635 $ 66,877 $ (38,917) $ 27,960 The following table presents the components of acquired intangible assets (dollars in thousands): October 31, 2024 January 31, 2024 Net Carrying Amount Weighted- Average Life (Years) Net Carrying Amount Weighted- Average Life (Years) Software technology $ 4,787 1.6 $ 8,260 2.1 Customer relationships 13,618 3.0 17,131 3.7 Trade names 2,165 4.8 2,499 5.6 Total $ 20,570 2.8 $ 27,890 3.4 Amortization expense related to intangible assets was $2.3 million and $2.7 million for the three months ended October 31, 2024 and 2023, respectively, and $7.3 million and $8.1 million for the nine months ended October 31, 2024 and 2023, respectively. As of October 31, 2024, estimated remaining amortization expense for the finite-lived intangible assets by fiscal year is as follows (in thousands): Remainder of Fiscal 2025 $ 2,309 Fiscal 2026 7,916 Fiscal 2027 5,750 Fiscal 2028 3,454 Fiscal 2029 721 Thereafter 441 Total $ 20,591

Shareholders' Equity

Shareholders' Equity	9 Months Ended
	Oct. 31, 2024
Share-Based Payment Arrangement [Abstract]
Shareholders' Equity	Shareholders’ Equity The Company has issued incentive and non-qualifying stock options to employees and non-employee directors under the 2005 Stock Option/Restricted Stock Plan, the 2015 Equity Incentive Plan (the “2015 Plan”), and the 2018 Equity Incentive Plan (the “2018 Plan”). Employee stock options are granted with exercise prices at the fair value of the underlying common stock on the grant date, generally vest, based on continuous employment, over three The Company has also issued RSUs to employees and non-employee directors pursuant to the 2015 Plan and the 2018 Plan. Employee RSUs are measured based on the grant-date fair value of the awards and generally vest, based on continuous employment, over three The Company has also issued market-based PSUs to certain executives pursuant to the 2018 Plan. The number of shares that can be earned range from 0% to 200% of the target number of shares, based on the relative growth of the Company’s total shareholder return as compared to the total shareholder return of the Standard & Poor’s (“S&P”) Software and Services Select Index. PSUs vest over a three-year period, subject to continuous service with the Company. Share-based compensation expense for PSUs with market conditions is measured using a Monte Carlo simulation approach and recorded over the vesting period under the graded-vesting attribution method. The target number of PSUs granted was 195,948 shares during the year ended January 31, 2024 and 194,624 shares during the nine months ended October 31, 2024. No shares were granted during the three months ended October 31, 2024. These PSUs are measured over a two-year performance period ending in the fourth quarter of fiscal year 2026. PSU’s granted during the year ended January 31, 2023 have two separate performance periods. The first tranche of awards, which had a one-year performance period, vested during the year ended January 31, 2024. The second tranche of awards is measured over a two-year performance period starting on the date of grant and ending in the fourth quarter of fiscal year ending January 31, 2025. Stock options The following table includes a summary of the option activity during the nine months ended October 31, 2024: Number of Options Weighted-Average Exercise Price Outstanding at January 31, 2024 3,517,075 $ 24.77 Granted — — Exercised (712,219) 15.38 Forfeited or canceled (163,276) 61.25 Outstanding at October 31, 2024 2,641,580 25.04 Exercisable at October 31, 2024 2,466,276 22.86 Restricted stock units The following table includes a summary of the RSU activity during the nine months ended October 31, 2024: Number of Shares Weighted-Average Grant-Date Fair Value Outstanding at January 31, 2024 8,798,624 $ 45.41 Granted 1,085,216 42.69 Vested (2,874,718) 46.43 Forfeited or canceled (1,184,921) 44.72 Outstanding at October 31, 2024 5,824,201 44.53 Performance share units The following table includes a summary of the PSU activity during the nine months ended October 31, 2024: Number of Shares Weighted-Average Grant-Date Fair Value Outstanding at January 31, 2024 321,463 $ 50.54 Granted 194,624 34.27 Vested — — Forfeited or canceled (63,206) 50.61 Outstanding at October 31, 2024 452,881 43.53 2018 Employee Stock Purchase Plan The Company adopted the ESPP on April 26, 2018, with the effective date of our Initial Public Offering. Under the ESPP, eligible employees are able to purchase shares of the Company’s Class A common stock at a discount through payroll deductions of up to 15% of their compensation, subject to plan limitations. Purchases are accomplished through participation in discrete offering periods. Each offering period is six months (commencing each January 1 and July 1), with a purchase date following the end of the period, unless otherwise determined by our board of directors or our compensation committee. Employees may purchase shares at 85% of the lesser of the fair market value of the Company’s Class A common stock on (i) the first trading day of the applicable offering period or (ii) the last trading day of the purchase period in the applicable offering period. Shares available for issuance The following table includes a summary of the activity of shares available for issuance under the 2018 Plan and the ESPP during the nine months ended October 31, 2024: 2018 Plan ESPP Balance at January 31, 2024 18,985,254 5,572,546 Authorized 6,844,200 1,368,840 Granted (1,279,840) (298,236) Forfeited or canceled 1,411,403 — Balance at October 31, 2024 25,961,017 6,643,150 The aggregate number of shares reserved for issuance under the ESPP will increase automatically on February 1 of each of the first 10 calendar years after the first offering date. The increase of shares is equal to 1% of the total outstanding shares of the Company’s Class A and Class B common stock as of the immediately preceding January 31 (rounded to the nearest whole share), or such lesser number of shares as may be determined by our board of directors. The aggregate number of shares issued under the ESPP, subject to stock-splits, recapitalizations or similar events, may not exceed 20,400,000 shares of the Company’s common stock. As of October 31, 2024, $6.2 million has been withheld on behalf of our employees for a future purchase under the ESPP and is recorded in accrued compensation and related benefits in the condensed consolidated balance sheets. Share-based compensation expense Share-based compensation expense included in the condensed consolidated statements of operations was as follows (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 Cost of subscription revenue $ 2,983 $ 3,164 $ 9,055 $ 9,980 Cost of professional services revenue 1,485 1,777 4,734 5,602 Research and development 17,763 17,220 54,036 52,263 Sales and marketing 14,453 17,462 45,472 55,505 General and administrative 9,151 10,024 29,827 30,099 Total share-based compensation expense $ 45,835 $ 49,647 $ 143,124 $ 153,449 The Company has excluded $0.4 million and $1.3 million of capitalized software development costs from share-based compensation expense for the three months ended October 31, 2024 and 2023, respectively, and $2.3 million and $3.6 million of capitalized software development costs from share-based compensation expense for the nine months ended October 31, 2024 and 2023, respectively. As of October 31, 2024, there was a total of $234.2 million of unrecognized share-based compensation expense, which is expected to be recognized over a weighted-average period of 1.6 years. Share Repurchase Program In April 2024, the Company’s Board of Directors authorized the repurchase of up to $150.0 million of the Company’s outstanding Class A common stock. During the three months ended October 31, 2024, we repurchased 0.2 million shares of our Class A common stock at an average price of $46.05 per share, for aggregate repurchases of $9.7 million. During the nine months ended October 31, 2024, we repurchased 1.1 million shares of our Class A common stock at an average price of $44.34 per share, for aggregate repurchases of $50.0 million.

Income Taxes

Income Taxes	9 Months Ended
	Oct. 31, 2024
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes The provision for income taxes for interim tax periods is generally determined using an estimate of the Company’s annual effective tax rate, excluding jurisdictions for which no tax benefit can be recognized due to valuation allowances, and adjusted for discrete tax items in the period. Each quarter the Company updates its estimate of the annual effective tax rate and makes a cumulative adjustment if the estimated annual tax rate has changed. The Company’s effective tax rate generally differs from the U.S. federal statutory tax rate primarily due to valuation allowances on deferred tax assets, U.S. Base Erosion and Anti-Abuse Tax (“BEAT”), state taxes, and non-deductible share-based compensation offset by tax credits and Foreign Derived Intangible Income (“FDII”) deductions. The Company recorded a provision for income taxes of $3.6 million and $3.2 million for the three months ended October 31, 2024 and 2023, respectively, and $1.1 million and $8.6 million for the nine months ended October 31, 2024 and 2023, respectively. The provision is primarily attributable to BEAT, income taxes in foreign jurisdictions, and state income taxes.

Leases

Leases	9 Months Ended
	Oct. 31, 2024
Leases [Abstract]
Leases	Leases The Company has operating leases primarily related to corporate offices and finance leases related to computer equipment. Our finance lease ROU assets are included in property and equipment, net in the condensed consolidated balance sheets. Our leases have remaining lease terms of less than one year to five years, some of which include options to extend the leases for up to five years. The components of lease expense recorded in the condensed consolidated statements of operations were as follows (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 Operating lease cost $ 3,048 $ 4,234 $ 9,567 $ 12,163 Finance lease cost: Amortization of assets 55 18 164 18 Interest on lease liabilities 13 6 43 6 Short-term lease cost 193 97 488 418 Variable lease cost 671 903 2,045 2,576 Sublease income (912) (573) (2,451) (1,667) Total lease costs $ 3,068 $ 4,685 $ 9,856 $ 13,514 Other information related to leases was as follows (dollars in thousands): Nine Months Ended October 31, 2024 2023 Supplemental cash flow information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 12,524 $ 14,507 Operating cash flows from finance leases 43 6 Financing cash flows from finance leases 141 — Right-of-use assets obtained in exchange for new lease liabilities: Operating leases 558 1,684 Finance leases — 693 Right-of-use asset reductions related to operating leases 2,832 4,451 Weighted-average remaining lease term (in years) Operating leases 3.4 4.1 Finance leases 1.9 2.9 Weighted-average discount rate Operating leases 5.4% 5.5% Finance leases 9.9% 9.9% As of October 31, 2024, remaining maturities of lease liabilities were as follows (in thousands): Operating Leases Finance Leases Remainder of Fiscal 2025 $ 4,121 $ 68 Fiscal 2026 14,932 270 Fiscal 2027 10,978 225 Fiscal 2028 6,511 — Fiscal 2029 5,306 — Thereafter 1,357 — Total lease payments 43,205 563 Less: imputed interest (3,981) (29) Total $ 39,224 $ 534 As of October 31, 2024, the future total minimum sublease payments to be received were as follows (in thousands): Sublease Receipts Remainder of Fiscal 2025 $ 1,011 Fiscal 2026 3,428 Fiscal 2027 1,559 Fiscal 2028 — Fiscal 2029 — Thereafter — Total $ 5,998 The Company has vacated certain of its previous corporate offices and entered into sublease agreements for certain fully furnished floors. We evaluated the associated asset groups for impairment, which included the ROU assets and underlying property and equipment on each subleased floor. We compared the expected future undiscounted cash flows to the carrying value and determined that the respective asset groups were not recoverable. We then calculated the fair value based on the present value of the estimated cash flows from each sublease for the remaining lease term and compared it to the carrying value, which resulted in a $3.2 million impairment charge for the nine months ended October 31, 2024. No additional impairment was recorded in the three months ended October 31, 2024. For the three and nine months ended October 31, 2023, we recorded a $1.4 million impairment charge. The impairment charges were included in general and administrative expenses in the condensed consolidated statements of operations.
Leases	Leases The Company has operating leases primarily related to corporate offices and finance leases related to computer equipment. Our finance lease ROU assets are included in property and equipment, net in the condensed consolidated balance sheets. Our leases have remaining lease terms of less than one year to five years, some of which include options to extend the leases for up to five years. The components of lease expense recorded in the condensed consolidated statements of operations were as follows (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 Operating lease cost $ 3,048 $ 4,234 $ 9,567 $ 12,163 Finance lease cost: Amortization of assets 55 18 164 18 Interest on lease liabilities 13 6 43 6 Short-term lease cost 193 97 488 418 Variable lease cost 671 903 2,045 2,576 Sublease income (912) (573) (2,451) (1,667) Total lease costs $ 3,068 $ 4,685 $ 9,856 $ 13,514 Other information related to leases was as follows (dollars in thousands): Nine Months Ended October 31, 2024 2023 Supplemental cash flow information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 12,524 $ 14,507 Operating cash flows from finance leases 43 6 Financing cash flows from finance leases 141 — Right-of-use assets obtained in exchange for new lease liabilities: Operating leases 558 1,684 Finance leases — 693 Right-of-use asset reductions related to operating leases 2,832 4,451 Weighted-average remaining lease term (in years) Operating leases 3.4 4.1 Finance leases 1.9 2.9 Weighted-average discount rate Operating leases 5.4% 5.5% Finance leases 9.9% 9.9% As of October 31, 2024, remaining maturities of lease liabilities were as follows (in thousands): Operating Leases Finance Leases Remainder of Fiscal 2025 $ 4,121 $ 68 Fiscal 2026 14,932 270 Fiscal 2027 10,978 225 Fiscal 2028 6,511 — Fiscal 2029 5,306 — Thereafter 1,357 — Total lease payments 43,205 563 Less: imputed interest (3,981) (29) Total $ 39,224 $ 534 As of October 31, 2024, the future total minimum sublease payments to be received were as follows (in thousands): Sublease Receipts Remainder of Fiscal 2025 $ 1,011 Fiscal 2026 3,428 Fiscal 2027 1,559 Fiscal 2028 — Fiscal 2029 — Thereafter — Total $ 5,998 The Company has vacated certain of its previous corporate offices and entered into sublease agreements for certain fully furnished floors. We evaluated the associated asset groups for impairment, which included the ROU assets and underlying property and equipment on each subleased floor. We compared the expected future undiscounted cash flows to the carrying value and determined that the respective asset groups were not recoverable. We then calculated the fair value based on the present value of the estimated cash flows from each sublease for the remaining lease term and compared it to the carrying value, which resulted in a $3.2 million impairment charge for the nine months ended October 31, 2024. No additional impairment was recorded in the three months ended October 31, 2024. For the three and nine months ended October 31, 2023, we recorded a $1.4 million impairment charge. The impairment charges were included in general and administrative expenses in the condensed consolidated statements of operations.

Commitments and Contingencies

Commitments and Contingencies	9 Months Ended
	Oct. 31, 2024
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies Legal matters

Geographic Information

Geographic Information	9 Months Ended
	Oct. 31, 2024
Segment Reporting [Abstract]
Geographic Information	Geographic Information Revenue Revenue by geographic location is determined by the location of the Company’s customers. The following table sets forth revenue by geographic area (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 United States $ 243,841 $ 207,165 $ 701,015 $ 591,982 EMEA 22,944 20,149 66,247 56,631 APJ 9,762 8,996 28,296 25,869 Americas other than the United States 10,324 9,608 30,709 26,907 Total $ 286,871 $ 245,918 $ 826,267 $ 701,389 No individual country other than the United States contributed more than 10% of total revenue during the three and nine months ended October 31, 2024 or 2023. Long-lived assets Long-lived assets by geographic location is based on the location of the legal entity that owns the asset. The following table sets forth long-lived assets by geographic area (in thousands): October 31, 2024 January 31, 2024 United States $ 33,081 $ 45,743 EMEA 2,046 2,266 APJ 3,147 3,793 Americas other than the United States 1,150 573 Total $ 39,424 $ 52,375

Supplemental Condensed Consolid

Supplemental Condensed Consolidated Financial Statement Information	9 Months Ended
	Oct. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Supplemental Condensed Consolidated Financial Statement Information	Supplemental Condensed Consolidated Financial Statement Information Prepaid expenses and other current assets Prepaid expenses and other current assets consisted of the following (in thousands): October 31, 2024 January 31, 2024 Prepaid expenses 55,947 $ 57,685 Other current assets 13,893 6,681 Total prepaid expenses and other current assets $ 69,840 $ 64,366 Restricted cash Restricted cash was $0.2 million and $0.3 million as of October 31, 2024 and January 31, 2024, respectively, primarily related to Australian employee contributions to the ESPP. Cash as reported on the condensed consolidated statements of cash flows includes the aggregate amounts of cash and cash equivalents and restricted cash as shown on the condensed consolidated balance sheets. Cash as reported on the condensed consolidated statements of cash flows consisted of the following (in thousands): October 31, 2024 2023 Cash and cash equivalents $ 454,281 $ 233,247 Restricted cash included in prepaid expenses and other current assets 206 198 Restricted cash 18 184 Total cash, cash equivalents, and restricted cash $ 454,505 $ 233,629

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Pay vs Performance Disclosure
Net income (loss)	$ 1,324	$ (32,428)	$ 324	$ (95,655)

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended
	Oct. 31, 2024
Trading Arrangements, by Individual
Rule 10b5-1 Arrangement Adopted	false
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	9 Months Ended
	Oct. 31, 2024
Accounting Policies [Abstract]
Basis of presentation	Basis of presentation The accompanying unaudited condensed consolidated financial statements have been prepared in conformity with accounting principles generally accepted in the United States of America (“GAAP”), and applicable rules and regulations of the Securities and Exchange Commission (“SEC”) regarding interim financial reporting. The condensed consolidated balance sheet as of January 31, 2024 was derived from the audited consolidated financial statements as of that date but does not include all of the information and notes required by GAAP for complete financial statements. Certain information and note disclosures normally included in the financial statements prepared in accordance with GAAP have been condensed or omitted pursuant to such rules and regulations. Therefore, these condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements in our Annual Report on Form 10-K for the year ended January 31, 2024, filed with the SEC on March 20, 2024. The condensed consolidated financial statements include the results of Smartsheet Inc. and its wholly owned subsidiaries, including those located in the United States, the United Kingdom, Germany, Australia, Japan, and Costa Rica. All intercompany balances and transactions have been eliminated upon consolidation. In the opinion of management, the information contained herein reflects all adjustments necessary for a fair presentation of our condensed consolidated financial statements. All such adjustments are of a normal, recurring nature. The results of operations for the three and nine months ended October 31, 2024 are not necessarily indicative of results to be expected for the full year ending January 31, 2025, or for any other interim period, or for any future year.
Use of estimates	Use of estimates The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates, judgments, and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the condensed consolidated financial statements, and the reported amounts of revenue and expenses during the reporting periods. The Company continuously evaluates its estimates, which are based on historical experience and other current assumptions that its management believes are reasonable under the circumstances. Actual results could differ from those estimates. The Company’s most significant estimates and judgments involve the measurement of fair values of share-based compensation awards; determination of the amortization period for capitalized sales commission costs; and revenue recognition with respect to the allocation of transaction consideration for the Company’s offerings, among others.
Segment information	Segment information The Company operates as one operating segment. The Company’s chief operating decision maker is its Chief Executive Officer, who reviews financial information for purposes of making operating decisions, assessing financial performance, and allocating resources.
Concentrations of risk and significant customers	Concentrations of risk and significant customers Financial instruments that potentially subject the Company to concentrations of credit risk are primarily cash, cash equivalents, short-term investments, and accounts receivable. The Company maintains its cash accounts with financial institutions where deposits, at times, exceed the Federal Deposit Insurance Corporation (“FDIC”) limits.
Share Repurchases	Share Repurchases
Net income (loss) per share	Net income (loss) per share
Recent accounting pronouncements and Recent accounting pronouncements not yet adopted	Recent accounting pronouncements There have been no recent accounting pronouncements, changes in accounting pronouncements, or recently adopted accounting guidance during the nine months ended October 31, 2024 that have had a material impact on our condensed consolidated financial statements. Recent accounting pronouncements not yet adopted In November 2023, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures . The new guidance requires public entities to disclose information about their reportable segments’ significant expenses and other segment items on an interim and annual basis. Public entities with a single reportable segment are required to apply the disclosure requirements in ASU 2023-07, as well as all existing segment disclosures and reconciliation requirements in ASC 280, on an interim and annual basis. The standard is effective for fiscal years beginning after December 15, 2023, and for interim periods within fiscal years beginning after December 15, 2024. Early adoption is permitted. We are currently evaluating the impact of adopting ASU 2023-07. In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures , which requires public entities, on an annual basis, to provide disclosure of specific categories in the rate reconciliation, as well as disclosure of income taxes paid disaggregated by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. We are currently evaluating the impact of adopting ASU 2023-09. In November 2024, the FASB issued ASU 2024-03, Income Statement - Reporting Comprehensive Income - Expense Disaggregation Disclosures (Subtopic 220-40): Disaggregation of Income Statement Expenses, which requires additional disclosure of the nature of expenses included in the income statement. The standard requires disclosures about specific types of expenses included in the expense captions presented in the income statement as well as disclosures about selling expenses. This ASU is effective for fiscal years beginning after December 15, 2026, and interim periods beginning after December 15, 2027, with early adoption permitted. The requirements should be applied on a prospective basis while retrospective application is permitted. We are currently evaluating the impact of adopting ASU 2024-03.

Net Income (Loss) Per Share (Ta

Net Income (Loss) Per Share (Tables)	9 Months Ended
	Oct. 31, 2024
Earnings Per Share [Abstract]
Schedule of Earnings Per Share, Basic and Diluted	The following table presents calculations for basic and diluted net income (loss) per share (in thousands, except per share data): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 Numerator: Net income (loss); basic and diluted $ 1,324 $ (32,428) $ 324 $ (95,655) Denominator: Weighted-average shares outstanding; basic 139,007 135,189 138,287 133,868 Effect of dilutive securities: Shares subject to outstanding common stock awards 3,661 — 3,019 — Weighted-average shares outstanding; diluted 142,668 135,189 141,306 133,868 Net income (loss) per share: Basic $ 0.01 $ (0.24) $ 0.00 $ (0.71) Diluted $ 0.01 $ (0.24) $ 0.00 $ (0.71)
Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share	The following outstanding shares of common stock awards were excluded from the computation of diluted net income (loss) per share for the periods presented because the impact of including them would have been anti-dilutive (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 Shares subject to outstanding common stock awards 1,129 11,873 1,753 11,873 Shares issuable pursuant to the 2018 Employee Stock Purchase Plan — 313 — 313 Total potentially dilutive shares 1,129 12,186 1,753 12,186

Investments (Tables)

Investments (Tables)	9 Months Ended
	Oct. 31, 2024
Investments, Debt and Equity Securities [Abstract]
Schedule of Unrealized Gains and Losses, and Estimated Fair Values of the Company’s Available-for-Sale Investments	The following tables present the amortized costs, unrealized gains and losses, and estimated fair values of the Company’s available-for-sale investments, including those securities classified within “Cash and cash equivalents” in the condensed consolidated balance sheets (in thousands): October 31, 2024 Amortized Cost (1) Unrealized Gains Unrealized Losses Estimated Fair Value Cash equivalents: Money market funds $ 169,797 $ — $ — $ 169,797 Total cash equivalents 169,797 — — 169,797 Short-term investments: Corporate bonds 138,643 468 (59) 139,052 U.S. Treasury securities 155,043 212 (37) 155,218 Agency securities 12,322 48 — 12,370 Total short-term investments 306,008 728 (96) 306,640 Total $ 475,805 $ 728 $ (96) $ 476,437 (1) Excludes interest receivable of $3.6 million, which is included in Prepaid expenses and other current assets on the condensed consolidated balance sheets. January 31, 2024 Amortized Cost (1) Unrealized Gains Unrealized Losses Estimated Fair Value Cash equivalents: Money market funds $ 79,082 $ — $ — $ 79,082 Commercial paper 4,497 — — 4,497 Total cash equivalents 83,579 — — 83,579 Short-term investments: Corporate bonds 99,547 158 (9) 99,696 U.S. Treasury securities 169,825 123 — 169,948 Commercial paper 57,755 — — 57,755 Agency securities 19,282 21 (1) 19,302 Total short-term investments 346,409 302 (10) 346,701 Total $ 429,988 $ 302 $ (10) $ 430,280 (1) Excludes interest receivable of $1.5 million, which is included in Prepaid expenses and other current assets on the condensed consolidated balance sheets.
Schedule of Maturities of the Company’s Short-term Available-for-Sale Investments	The following table presents the contractual maturities of the Company’s short-term available-for-sale investments (in thousands): October 31, 2024 Amortized Cost Estimated Fair Value Due within one year $ 200,971 $ 201,180 Due between one to five years 105,037 105,460 Total $ 306,008 $ 306,640

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	9 Months Ended
	Oct. 31, 2024
Fair Value Disclosures [Abstract]
Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis	The following tables present information about the Company’s financial assets and liabilities that are measured at fair value and indicate the fair value hierarchy of the valuation inputs used (in thousands): October 31, 2024 Level 1 Level 2 Level 3 Total Assets Cash equivalents: Money market funds $ 169,797 $ — $ — $ 169,797 Total cash equivalents 169,797 — — 169,797 Short-term investments: Corporate bonds — 139,052 — 139,052 U.S. Treasury securities — 155,218 — 155,218 Commercial paper — — — — Agency securities — 12,370 — 12,370 Total short-term investments — 306,640 — 306,640 Total $ 169,797 $ 306,640 $ — $ 476,437 January 31, 2024 Level 1 Level 2 Level 3 Total Assets Cash equivalents: Money market funds $ 79,082 $ — $ — $ 79,082 Commercial paper — 4,497 — 4,497 Total cash equivalents 79,082 4,497 — 83,579 Short-term investments: Corporate bonds — 99,696 — 99,696 U.S. Treasury securities — 169,948 — 169,948 Commercial paper — 57,755 — 57,755 Agency securities — 19,302 — 19,302 Total short-term investments — 346,701 — 346,701 Total $ 79,082 $ 351,198 $ — $ 430,280

Goodwill and Net Intangible A_2

Goodwill and Net Intangible Assets (Tables)	9 Months Ended
	Oct. 31, 2024
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Finite-Lived Intangible Assets	The following table presents the components of net intangible assets (in thousands): October 31, 2024 January 31, 2024 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Gross Carrying Amount Accumulated Amortization Net Carrying Amount Software technology $ 28,491 $ (23,704) $ 4,787 $ 28,491 $ (20,231) $ 8,260 Customer relationships 34,072 (20,454) 13,618 34,072 (16,941) 17,131 Trade names 4,100 (1,935) 2,165 4,100 (1,601) 2,499 Patents 170 (149) 21 170 (144) 26 Domain names 44 — 44 44 — 44 Total $ 66,877 $ (46,242) $ 20,635 $ 66,877 $ (38,917) $ 27,960 The following table presents the components of acquired intangible assets (dollars in thousands): October 31, 2024 January 31, 2024 Net Carrying Amount Weighted- Average Life (Years) Net Carrying Amount Weighted- Average Life (Years) Software technology $ 4,787 1.6 $ 8,260 2.1 Customer relationships 13,618 3.0 17,131 3.7 Trade names 2,165 4.8 2,499 5.6 Total $ 20,570 2.8 $ 27,890 3.4
Schedule of Finite-Lived Intangible Assets, Future Amortization Expense	As of October 31, 2024, estimated remaining amortization expense for the finite-lived intangible assets by fiscal year is as follows (in thousands): Remainder of Fiscal 2025 $ 2,309 Fiscal 2026 7,916 Fiscal 2027 5,750 Fiscal 2028 3,454 Fiscal 2029 721 Thereafter 441 Total $ 20,591

Shareholders' Equity (Tables)

Shareholders' Equity (Tables)	9 Months Ended
	Oct. 31, 2024
Share-Based Payment Arrangement [Abstract]
Schedule of Stock Option Activity	The following table includes a summary of the option activity during the nine months ended October 31, 2024: Number of Options Weighted-Average Exercise Price Outstanding at January 31, 2024 3,517,075 $ 24.77 Granted — — Exercised (712,219) 15.38 Forfeited or canceled (163,276) 61.25 Outstanding at October 31, 2024 2,641,580 25.04 Exercisable at October 31, 2024 2,466,276 22.86
Schedule of Restricted Stock Units Award Activity	The following table includes a summary of the RSU activity during the nine months ended October 31, 2024: Number of Shares Weighted-Average Grant-Date Fair Value Outstanding at January 31, 2024 8,798,624 $ 45.41 Granted 1,085,216 42.69 Vested (2,874,718) 46.43 Forfeited or canceled (1,184,921) 44.72 Outstanding at October 31, 2024 5,824,201 44.53
Schedule of Performance Share Units Activity	The following table includes a summary of the PSU activity during the nine months ended October 31, 2024: Number of Shares Weighted-Average Grant-Date Fair Value Outstanding at January 31, 2024 321,463 $ 50.54 Granted 194,624 34.27 Vested — — Forfeited or canceled (63,206) 50.61 Outstanding at October 31, 2024 452,881 43.53
Schedule of Shares Available for Issuance Under ESPP	The following table includes a summary of the activity of shares available for issuance under the 2018 Plan and the ESPP during the nine months ended October 31, 2024: 2018 Plan ESPP Balance at January 31, 2024 18,985,254 5,572,546 Authorized 6,844,200 1,368,840 Granted (1,279,840) (298,236) Forfeited or canceled 1,411,403 — Balance at October 31, 2024 25,961,017 6,643,150
Schedule of Share-based Compensation Expense	Share-based compensation expense included in the condensed consolidated statements of operations was as follows (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 Cost of subscription revenue $ 2,983 $ 3,164 $ 9,055 $ 9,980 Cost of professional services revenue 1,485 1,777 4,734 5,602 Research and development 17,763 17,220 54,036 52,263 Sales and marketing 14,453 17,462 45,472 55,505 General and administrative 9,151 10,024 29,827 30,099 Total share-based compensation expense $ 45,835 $ 49,647 $ 143,124 $ 153,449

Leases (Tables)

Leases (Tables)	9 Months Ended
	Oct. 31, 2024
Leases [Abstract]
Schedule of Lease Cost	The components of lease expense recorded in the condensed consolidated statements of operations were as follows (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 Operating lease cost $ 3,048 $ 4,234 $ 9,567 $ 12,163 Finance lease cost: Amortization of assets 55 18 164 18 Interest on lease liabilities 13 6 43 6 Short-term lease cost 193 97 488 418 Variable lease cost 671 903 2,045 2,576 Sublease income (912) (573) (2,451) (1,667) Total lease costs $ 3,068 $ 4,685 $ 9,856 $ 13,514 Other information related to leases was as follows (dollars in thousands): Nine Months Ended October 31, 2024 2023 Supplemental cash flow information Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 12,524 $ 14,507 Operating cash flows from finance leases 43 6 Financing cash flows from finance leases 141 — Right-of-use assets obtained in exchange for new lease liabilities: Operating leases 558 1,684 Finance leases — 693 Right-of-use asset reductions related to operating leases 2,832 4,451 Weighted-average remaining lease term (in years) Operating leases 3.4 4.1 Finance leases 1.9 2.9 Weighted-average discount rate Operating leases 5.4% 5.5% Finance leases 9.9% 9.9%
Schedule of Future Minimum Rental Payments for Operating Leases	As of October 31, 2024, remaining maturities of lease liabilities were as follows (in thousands): Operating Leases Finance Leases Remainder of Fiscal 2025 $ 4,121 $ 68 Fiscal 2026 14,932 270 Fiscal 2027 10,978 225 Fiscal 2028 6,511 — Fiscal 2029 5,306 — Thereafter 1,357 — Total lease payments 43,205 563 Less: imputed interest (3,981) (29) Total $ 39,224 $ 534
Schedule of Future Minimum Rental Payment for Finance Leases	As of October 31, 2024, remaining maturities of lease liabilities were as follows (in thousands): Operating Leases Finance Leases Remainder of Fiscal 2025 $ 4,121 $ 68 Fiscal 2026 14,932 270 Fiscal 2027 10,978 225 Fiscal 2028 6,511 — Fiscal 2029 5,306 — Thereafter 1,357 — Total lease payments 43,205 563 Less: imputed interest (3,981) (29) Total $ 39,224 $ 534
Lessor, Operating Lease, Payment to be Received, Fiscal Year Maturity	As of October 31, 2024, the future total minimum sublease payments to be received were as follows (in thousands): Sublease Receipts Remainder of Fiscal 2025 $ 1,011 Fiscal 2026 3,428 Fiscal 2027 1,559 Fiscal 2028 — Fiscal 2029 — Thereafter — Total $ 5,998

Geographic Information (Tables)

Geographic Information (Tables)	9 Months Ended
	Oct. 31, 2024
Segment Reporting [Abstract]
Schedule of Revenue by Geographical Area	Revenue by geographic location is determined by the location of the Company’s customers. The following table sets forth revenue by geographic area (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2024 2023 2024 2023 United States $ 243,841 $ 207,165 $ 701,015 $ 591,982 EMEA 22,944 20,149 66,247 56,631 APJ 9,762 8,996 28,296 25,869 Americas other than the United States 10,324 9,608 30,709 26,907 Total $ 286,871 $ 245,918 $ 826,267 $ 701,389
Schedule of Long-lived Assets by Geographic Areas	Long-lived assets by geographic location is based on the location of the legal entity that owns the asset. The following table sets forth long-lived assets by geographic area (in thousands): October 31, 2024 January 31, 2024 United States $ 33,081 $ 45,743 EMEA 2,046 2,266 APJ 3,147 3,793 Americas other than the United States 1,150 573 Total $ 39,424 $ 52,375

Supplemental Condensed Consol_2

Supplemental Condensed Consolidated Financial Statement Information (Tables)	9 Months Ended
	Oct. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Schedule of Prepaid Expenses and Other Current Assets	Prepaid expenses and other current assets consisted of the following (in thousands): October 31, 2024 January 31, 2024 Prepaid expenses 55,947 $ 57,685 Other current assets 13,893 6,681 Total prepaid expenses and other current assets $ 69,840 $ 64,366
Schedule of Cash and Cash Equivalents	Cash as reported on the condensed consolidated statements of cash flows consisted of the following (in thousands): October 31, 2024 2023 Cash and cash equivalents $ 454,281 $ 233,247 Restricted cash included in prepaid expenses and other current assets 206 198 Restricted cash 18 184 Total cash, cash equivalents, and restricted cash $ 454,505 $ 233,629
Schedule of Restricted Cash and Cash Equivalents	Cash as reported on the condensed consolidated statements of cash flows consisted of the following (in thousands): October 31, 2024 2023 Cash and cash equivalents $ 454,281 $ 233,247 Restricted cash included in prepaid expenses and other current assets 206 198 Restricted cash 18 184 Total cash, cash equivalents, and restricted cash $ 454,505 $ 233,629

Overview and Basis of Present_2

Overview and Basis of Presentation (Details)	Sep. 24, 2024 $ / shares
Einstein Parent, Inc. | Abu Dhabi Investment Authority
Change in Accounting Estimate [Line Items]
Business acquisition, share price (in dollars per share)	$ 56.50

Summary of Significant Accoun_3

Summary of Significant Accounting Policies - Narrative (Details)	9 Months Ended
	Oct. 31, 2024 segment
Accounting Policies [Abstract]
Number of operating segments	1

Revenue from Contracts with C_2

Revenue from Contracts with Customers - Deferred Revenue (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Revenue from External Customer [Line Items]
Deferred revenue	$ 791.9		$ 791.9
Subscription
Revenue from External Customer [Line Items]
Revenue recognized included in deferred revenue	240.5	$ 200.5	508.8	$ 406.1
Deferred revenue	785.5		785.5
Professional services
Revenue from External Customer [Line Items]
Revenue recognized included in deferred revenue	4.5	$ 4.4	7.7	$ 7
Deferred revenue	$ 6.4		$ 6.4

Revenue from Contracts with C_3

Revenue from Contracts with Customers - Revenue Recognition (Details) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-11-01	Oct. 31, 2024
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Percentage of revenue related to remaining performance obligations	82%
Period of expected timing of satisfaction related to remaining performance obligations	12 months

Deferred Commissions (Details)

Deferred Commissions (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023	Jan. 31, 2024
Revenue from Contract with Customer [Abstract]
Deferred commissions	$ 156,724		$ 156,724		$ 148,867
Amortization of deferred commission costs	$ 17,700	$ 14,100	$ 50,300	$ 38,400
Deferred commissions amortized period	4 years		4 years

Net Income (Loss) Per Share - S

Net Income (Loss) Per Share - Schedule of Earnings Per Share, Basic and Diluted (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Numerator:
Net income (loss), basic	$ 1,324	$ (32,428)	$ 324	$ (95,655)
Net income (loss) diluted	$ 1,324	$ (32,428)	$ 324	$ (95,655)
Denominator:
Weighted-average shares outstanding, basic (in shares)	139,007	135,189	138,287	133,868
Effect of dilutive securities:
Shares subject to outstanding common stock awards (in shares)	3,661	0	3,019	0
Weighted-average shares outstanding, diluted (in shares)	142,668	135,189	141,306	133,868
Net income (loss) per share:
Basic (in dollars per share)	$ 0.01	$ (0.24)	$ 0	$ (0.71)
Diluted (in dollars per share)	$ 0.01	$ (0.24)	$ 0	$ (0.71)

Net Income (Loss) Per Share -_2

Net Income (Loss) Per Share - Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share (Details) - shares shares in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive shares (in shares)	1,129	12,186	1,753	12,186
Shares subject to outstanding common stock awards
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive shares (in shares)	1,129	11,873	1,753	11,873
Shares issuable pursuant to the 2018 Employee Stock Purchase Plan
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive shares (in shares)	0	313	0	313

Investments - Schedule of Unrea

Investments - Schedule of Unrealized Gains and Losses, and Estimated Fair Values of the Company’s Available-for-Sale Investments (Details) - USD ($) $ in Thousands	Oct. 31, 2024	Jan. 31, 2024
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost	$ 475,805	$ 429,988
Unrealized Gains	728	302
Unrealized Losses	(96)	(10)
Estimated Fair Value	476,437	430,280
Interest receivable	3,600	1,500
Money market funds | Cash equivalents:
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost	169,797	79,082
Unrealized Gains	0	0
Unrealized Losses	0	0
Estimated Fair Value	169,797	79,082
Total cash equivalents | Cash equivalents:
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost	169,797	83,579
Unrealized Gains	0	0
Unrealized Losses	0	0
Estimated Fair Value	169,797	83,579
Corporate bonds | Short-term investments:
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost	138,643	99,547
Unrealized Gains	468	158
Unrealized Losses	(59)	(9)
Estimated Fair Value	139,052	99,696
U.S. Treasury securities | Short-term investments:
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost	155,043	169,825
Unrealized Gains	212	123
Unrealized Losses	(37)	0
Estimated Fair Value	155,218	169,948
Commercial paper | Cash equivalents:
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost		4,497
Unrealized Gains		0
Unrealized Losses		0
Estimated Fair Value		4,497
Commercial paper | Short-term investments:
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost		57,755
Unrealized Gains		0
Unrealized Losses		0
Estimated Fair Value		57,755
Agency securities | Short-term investments:
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost	12,322	19,282
Unrealized Gains	48	21
Unrealized Losses	0	(1)
Estimated Fair Value	12,370	19,302
Short-term investments:
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost	306,008
Estimated Fair Value	306,640
Short-term investments: | Short-term investments:
Debt and Equity Securities, FV-NI [Line Items]
Amortized Cost	306,008	346,409
Unrealized Gains	728	302
Unrealized Losses	(96)	(10)
Estimated Fair Value	$ 306,640	$ 346,701

Investments - Schedule of Matur

Investments - Schedule of Maturities of the Company’s Short-term Available-for-Sale Investments (Details) - USD ($) $ in Thousands	Oct. 31, 2024	Jan. 31, 2024
Amortized Cost
Total	$ 475,805	$ 429,988
Estimated Fair Value
Total	476,437	$ 430,280
Total short-term investments
Amortized Cost
Due within one year	200,971
Due between one to five years	105,037
Total	306,008
Estimated Fair Value
Due within one year	201,180
Due between one to five years	105,460
Total	$ 306,640

Fair Value Measurements - Sched

Fair Value Measurements - Schedule of Fair Value, Assets and Liabilities Measured on Recurring Basis (Details) - Fair Value, Measurements, Recurring - USD ($) $ in Thousands	Oct. 31, 2024	Jan. 31, 2024
Cash equivalents:
Cash equivalents:	$ 169,797	$ 83,579
Short-term investments:	306,640	346,701
Total	476,437	430,280
Corporate bonds
Cash equivalents:
Short-term investments:	139,052	99,696
U.S. Treasury securities
Cash equivalents:
Short-term investments:	155,218	169,948
Commercial paper
Cash equivalents:
Short-term investments:	0	57,755
Agency securities
Cash equivalents:
Short-term investments:	12,370	19,302
Money market funds
Cash equivalents:
Cash equivalents:	169,797	79,082
Commercial paper
Cash equivalents:
Cash equivalents:		4,497
Level 1
Cash equivalents:
Cash equivalents:	169,797	79,082
Short-term investments:	0	0
Total	169,797	79,082
Level 1 | Corporate bonds
Cash equivalents:
Short-term investments:	0	0
Level 1 | U.S. Treasury securities
Cash equivalents:
Short-term investments:	0	0
Level 1 | Commercial paper
Cash equivalents:
Short-term investments:	0	0
Level 1 | Agency securities
Cash equivalents:
Short-term investments:	0	0
Level 1 | Money market funds
Cash equivalents:
Cash equivalents:	169,797	79,082
Level 1 | Commercial paper
Cash equivalents:
Cash equivalents:		0
Level 2
Cash equivalents:
Cash equivalents:	0	4,497
Short-term investments:	306,640	346,701
Total	306,640	351,198
Level 2 | Corporate bonds
Cash equivalents:
Short-term investments:	139,052	99,696
Level 2 | U.S. Treasury securities
Cash equivalents:
Short-term investments:	155,218	169,948
Level 2 | Commercial paper
Cash equivalents:
Short-term investments:	0	57,755
Level 2 | Agency securities
Cash equivalents:
Short-term investments:	12,370	19,302
Level 2 | Money market funds
Cash equivalents:
Cash equivalents:	0	0
Level 2 | Commercial paper
Cash equivalents:
Cash equivalents:		4,497
Level 3
Cash equivalents:
Cash equivalents:	0	0
Short-term investments:	0	0
Total	0	0
Level 3 | Corporate bonds
Cash equivalents:
Short-term investments:	0	0
Level 3 | U.S. Treasury securities
Cash equivalents:
Short-term investments:	0	0
Level 3 | Commercial paper
Cash equivalents:
Short-term investments:	0	0
Level 3 | Agency securities
Cash equivalents:
Short-term investments:	0	0
Level 3 | Money market funds
Cash equivalents:
Cash equivalents:	$ 0	0
Level 3 | Commercial paper
Cash equivalents:
Cash equivalents:		$ 0

Goodwill and Net Intangible A_3

Goodwill and Net Intangible Assets - Schedule of Finite-Lived Intangible Assets (Details) - USD ($) $ in Thousands	9 Months Ended	12 Months Ended
	Oct. 31, 2024	Jan. 31, 2024
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 66,877	$ 66,877
Accumulated Amortization	(46,242)	(38,917)
Net Carrying Amount	20,635	27,960
Net Carrying Amount	$ 20,570	$ 27,890
Weighted- Average Life (Years)	2 years 9 months 18 days	3 years 4 months 24 days
Software technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 28,491	$ 28,491
Accumulated Amortization	(23,704)	(20,231)
Net Carrying Amount	4,787	8,260
Net Carrying Amount	$ 4,787	$ 8,260
Weighted- Average Life (Years)	1 year 7 months 6 days	2 years 1 month 6 days
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 34,072	$ 34,072
Accumulated Amortization	(20,454)	(16,941)
Net Carrying Amount	13,618	17,131
Net Carrying Amount	$ 13,618	$ 17,131
Weighted- Average Life (Years)	3 years	3 years 8 months 12 days
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 4,100	$ 4,100
Accumulated Amortization	(1,935)	(1,601)
Net Carrying Amount	2,165	2,499
Net Carrying Amount	$ 2,165	$ 2,499
Weighted- Average Life (Years)	4 years 9 months 18 days	5 years 7 months 6 days
Patents
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 170	$ 170
Accumulated Amortization	(149)	(144)
Net Carrying Amount	21	26
Domain names
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	44	44
Accumulated Amortization	0	0
Net Carrying Amount	$ 44	$ 44

Goodwill and Net Intangible A_4

Goodwill and Net Intangible Assets - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization expense	$ 2.3	$ 2.7	$ 7.3	$ 8.1

Goodwill and Net Intangible A_5

Goodwill and Net Intangible Assets - Estimated Remaining Amortization Expense (Details) $ in Thousands	Oct. 31, 2024 USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
Remainder of Fiscal 2025	$ 2,309
Fiscal 2026	7,916
Fiscal 2027	5,750
Fiscal 2028	3,454
Fiscal 2029	721
Thereafter	441
Total	$ 20,591

Shareholders' Equity - Narrativ

Shareholders' Equity - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended		12 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023	Jan. 31, 2024	Apr. 30, 2024
Share-based compensation
Accrued compensation and related benefits	$ 74,840		$ 74,840		$ 77,453
Capitalized software development costs	400	$ 1,300	2,300	$ 3,600
Unrecognized share based compensation expense	$ 234,200		$ 234,200
Unrecognized share based compensation expense, period for recognition			1 year 7 months 6 days
Shares authorized for repurchase, amount						$ 150,000
Common Class A
Share-based compensation
Repurchase of common shares (in shares)	200,000		1,100,000
Average purchase price (in dollars per share)	$ 46.05		$ 44.34
Repurchase and retired common shares, value	$ 9,700		$ 50,000
2018 ESPP
Share-based compensation
Granted (in shares)			298,236
Allowable payroll deduction as a percent of base cash compensation			15%
Offering period (in months)			6 months
Purchase price percent			85%
Maximum number of shares authorized (in shares)	6,643,150		6,643,150		5,572,546
Accrued compensation and related benefits	$ 6,200		$ 6,200
2018 ESPP | Common Class A
Share-based compensation
Period in which shares authorized increase			10 years
2018 ESPP | Common Class A and B
Share-based compensation
Percent of shares outstanding			1%
Maximum | 2018 ESPP | Common Class A
Share-based compensation
Maximum number of shares authorized (in shares)	20,400,000		20,400,000
Stock Option
Share-based compensation
Expiration period			10 years
Stock Option | Minimum
Share-based compensation
Vesting period			3 years
Stock Option | Maximum
Share-based compensation
Vesting period			4 years
RSUs
Share-based compensation
Granted (in shares)			1,085,216
RSUs | Minimum
Share-based compensation
Vesting period			3 years
RSUs | Maximum
Share-based compensation
Vesting period			4 years
Performance Shares
Share-based compensation
Vesting period			3 years		2 years
Granted (in shares)	0		194,624		195,948
Performance Shares | Share-Based Payment Arrangement, Tranche One
Share-based compensation
Vesting period					1 year
Performance Shares | Share-Based Payment Arrangement, Tranche Two
Share-based compensation
Vesting period					2 years
Performance Shares | Minimum
Share-based compensation
Percentage of target number of shares			0%
Performance Shares | Maximum
Share-based compensation
Percentage of target number of shares			200%

Shareholders' Equity - Stock Op

Shareholders' Equity - Stock Options (Details) - Stock Option	9 Months Ended
	Oct. 31, 2024 $ / shares shares
Number of Options
Outstanding beginning balance (in shares) | shares	3,517,075
Granted (in shares) | shares	0
Exercised (in shares) | shares	(712,219)
Forfeited or canceled (in shares) | shares	(163,276)
Outstanding ending balance (in shares) | shares	2,641,580
Exercisable (in shares) | shares	2,466,276
Weighted-Average Exercise Price
Outstanding beginning balance (in dollars per share) | $ / shares	$ 24.77
Granted (in dollars per share) | $ / shares	0
Exercised (in dollars per share) | $ / shares	15.38
Forfeited or canceled (in dollars per share) | $ / shares	61.25
Outstanding ending balance (in dollars per share) | $ / shares	25.04
Exercisable (in dollars per share) | $ / shares	$ 22.86

Shareholders' Equity - Restrict

Shareholders' Equity - Restricted Stock Units (Details) - RSUs	9 Months Ended
	Oct. 31, 2024 $ / shares shares
Number of Shares
Outstanding beginning balance (in shares) | shares	8,798,624
Granted (in shares) | shares	1,085,216
Vested (in shares) | shares	(2,874,718)
Forfeited or canceled (in shares) | shares	(1,184,921)
Outstanding ending balance (in shares) | shares	5,824,201
Weighted-Average Grant-Date Fair Value
Outstanding beginning balance (in dollars per share) | $ / shares	$ 45.41
Granted (in dollars per share) | $ / shares	42.69
Vested (in dollars per share) | $ / shares	46.43
Forfeited or canceled (in dollars per share) | $ / shares	44.72
Outstanding ending balance (in dollars per share) | $ / shares	$ 44.53

Shareholders' Equity - Performa

Shareholders' Equity - Performance Share Unit Activity (Details) - Performance Shares - $ / shares	3 Months Ended	9 Months Ended	12 Months Ended
	Oct. 31, 2024	Oct. 31, 2024	Jan. 31, 2024
Number of Shares
Outstanding beginning balance (in shares)		321,463
Granted (in shares)	0	194,624	195,948
Vested (in shares)		0
Forfeited or canceled (in shares)		(63,206)
Outstanding ending balance (in shares)	452,881	452,881	321,463
Weighted-Average Grant-Date Fair Value
Outstanding beginning balance (in dollars per share)		$ 50.54
Granted (in dollars per share)		34.27
Vested (in dollars per share)		0
Forfeited or canceled (in dollars per share)		50.61
Outstanding ending balance (in dollars per share)	$ 43.53	$ 43.53	$ 50.54

Shareholders' Equity - 2018 Pla

Shareholders' Equity - 2018 Plan and 2018 Employee Stock Purchase Plan (Details)	9 Months Ended
	Oct. 31, 2024 shares
2018 Plan
Share-based compensation
Balance at beginning of period (in shares)	18,985,254
Authorized (in shares)	6,844,200
Granted (in shares)	(1,279,840)
Forfeited or canceled (in shares)	1,411,403
Balance at end of period (in shares)	25,961,017
ESPP
Share-based compensation
Balance at beginning of period (in shares)	5,572,546
Authorized (in shares)	1,368,840
Granted (in shares)	(298,236)
Forfeited or canceled (in shares)	0
Balance at end of period (in shares)	6,643,150

Shareholders' Equity - Share-Ba

Shareholders' Equity - Share-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	$ 45,835	$ 49,647	$ 143,124	$ 153,449
Cost of subscription revenue
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	2,983	3,164	9,055	9,980
Cost of professional services revenue
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	1,485	1,777	4,734	5,602
Research and development
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	17,763	17,220	54,036	52,263
Sales and marketing
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	14,453	17,462	45,472	55,505
General and administrative
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total share-based compensation expense	$ 9,151	$ 10,024	$ 29,827	$ 30,099

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Income Tax Disclosure [Abstract]
Income tax provision	$ 3,644	$ 3,164	$ 1,057	$ 8,602

Leases - Narrative (Details)

Leases - Narrative (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Lessee, Lease, Description [Line Items]
Option to extend lease			5 years
Impairment charge	$ 0	$ 1.4	$ 3.2	$ 1.4
Minimum
Lessee, Lease, Description [Line Items]
Remaining lease term			1 year
Maximum
Lessee, Lease, Description [Line Items]
Remaining lease term			5 years

Leases - Components of Lease Ex

Leases - Components of Lease Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Leases [Abstract]
Operating lease cost	$ 3,048	$ 4,234	$ 9,567	$ 12,163
Finance lease cost:
Amortization of assets	55	18	164	18
Interest on lease liabilities	13	6	43	6
Short-term lease cost	193	97	488	418
Variable lease cost	671	903	2,045	2,576
Sublease income	(912)	(573)	(2,451)	(1,667)
Total lease costs	$ 3,068	$ 4,685	$ 9,856	$ 13,514

Leases - Supplemental Cash Flow

Leases - Supplemental Cash Flow Information (Details) - USD ($) $ in Thousands	9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows from operating leases	$ 12,524	$ 14,507
Operating cash flows from finance leases	43	6
Financing cash flows from finance leases	141	0
Right-of-use assets obtained in exchange for new lease liabilities:
Operating leases	558	1,684
Finance leases	0	693
Right-of-use asset reductions related to operating leases	$ 2,832	$ 4,451
Weighted-average remaining lease term (in years)
Operating leases	3 years 4 months 24 days	4 years 1 month 6 days
Finance leases	1 year 10 months 24 days	2 years 10 months 24 days
Weighted-average discount rate
Operating leases	5.40%	5.50%
Finance leases	9.90%	9.90%

Leases - Schedule of Remaining

Leases - Schedule of Remaining Maturities and Future Minimum Sublease Payments (Details) $ in Thousands	Oct. 31, 2024 USD ($)
Operating Leases
Remainder of Fiscal 2025	$ 4,121
Fiscal 2026	14,932
Fiscal 2027	10,978
Fiscal 2028	6,511
Fiscal 2029	5,306
Thereafter	1,357
Total lease payments	43,205
Less: imputed interest	(3,981)
Total	39,224
Finance Leases
Remainder of Fiscal 2025	68
Fiscal 2026	270
Fiscal 2027	225
Fiscal 2028	0
Fiscal 2029	0
Thereafter	0
Total lease payments	563
Less: imputed interest	(29)
Total	534
Sublease Receipts
Remainder of Fiscal 2025	1,011
Fiscal 2026	3,428
Fiscal 2027	1,559
Fiscal 2028	0
Fiscal 2029	0
Thereafter	0
Total	$ 5,998

Geographic Information - Schedu

Geographic Information - Schedule of Revenue (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2024	Oct. 31, 2023	Oct. 31, 2024	Oct. 31, 2023
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 286,871	$ 245,918	$ 826,267	$ 701,389
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	243,841	207,165	701,015	591,982
EMEA
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	22,944	20,149	66,247	56,631
APJ
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	9,762	8,996	28,296	25,869
Americas other than the United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Revenue	$ 10,324	$ 9,608	$ 30,709	$ 26,907

Geographic Information - Long-l

Geographic Information - Long-lived Assets (Details) - USD ($) $ in Thousands	Oct. 31, 2024	Jan. 31, 2024
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 39,424	$ 52,375
United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	33,081	45,743
EMEA
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	2,046	2,266
APJ
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	3,147	3,793
Americas other than the United States
Revenues from External Customers and Long-Lived Assets [Line Items]
Long-lived assets	$ 1,150	$ 573

Supplemental Condensed Consol_3

Supplemental Condensed Consolidated Financial Statement Information - Schedule of Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Oct. 31, 2024	Jan. 31, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Prepaid expenses	$ 55,947	$ 57,685
Other current assets	13,893	6,681
Prepaid expenses and other current assets	$ 69,840	$ 64,366

Supplemental Condensed Consol_4

Supplemental Condensed Consolidated Financial Statement Information - Narrative (Details) - USD ($) $ in Thousands	Oct. 31, 2024	Jan. 31, 2024	Oct. 31, 2023
Restricted Cash and Cash Equivalents Items [Line Items]
Restricted cash	$ 206		$ 198
Letter of Credit Collateral
Restricted Cash and Cash Equivalents Items [Line Items]
Restricted cash	$ 200	$ 300

Supplemental Condensed Consol_5

Supplemental Condensed Consolidated Financial Statement Information - Schedule of Cash and Cash Equivalents (Details) - USD ($) $ in Thousands	Oct. 31, 2024	Jan. 31, 2024	Oct. 31, 2023	Jan. 31, 2023
Accounting Policies [Abstract]
Cash and cash equivalents	$ 454,281	$ 282,094	$ 233,247
Restricted cash included in prepaid expenses and other current assets	206		198
Restricted cash	18	19	184
Total cash, cash equivalents, and restricted cash	$ 454,505	$ 282,442	$ 233,629	$ 223,757