ServiceNow (NOW) 10-Q 29 Oct 20 2020 Q3 Quarterly report Financial data

Cover

Cover shares in Millions	9 Months Ended
	Sep. 30, 2020shares
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Sep. 30, 2020
Document Transition Report	false
Entity File Number	001-35580
Entity Registrant Name	SERVICENOW, INC.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	20-2056195
Entity Address, Address Line One	2225 Lawson Lane
Entity Address, City or Town	Santa Clara
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	95054
City Area Code	408
Local Phone Number	501-8550
Title of 12(b) Security	Common stock, par value $0.001 per share
Trading Symbol	NOW
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding	195.1
Entity Central Index Key	0001373715
Amendment Flag	false
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	Q3
Current Fiscal Year End Date	--12-31

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Current assets:
Cash and cash equivalents	$ 1,348,294	$ 775,778
Short-term investments	1,603,317	915,317
Accounts receivable, net	631,055	835,279
Current portion of deferred commissions	202,741	175,039
Prepaid expenses and other current assets	181,474	125,488
Total current assets	3,966,881	2,826,901
Deferred commissions, less current portion	374,438	333,448
Long-term investments	1,259,951	1,013,332
Property and equipment, net	564,007	468,085
Operating lease right-of-use assets	457,726	402,428
Intangible assets, net	155,826	143,850
Goodwill	231,949	156,756
Deferred tax assets	620,890	599,633
Other assets	73,791	77,997
Total assets	7,705,459	6,022,430
Current liabilities:
Accounts payable	51,456	52,960
Accrued expenses and other current liabilities	442,288	461,403
Current portion of deferred revenue	2,274,269	2,185,754
Current portion of operating lease liabilities	67,934	52,668
Total current liabilities	2,835,947	2,752,785
Deferred revenue, less current portion	37,749	40,038
Operating lease liabilities, less current portion	429,661	383,221
Long-term debt	1,705,533	694,981
Other long-term liabilities	22,853	23,464
Total liabilities	5,031,743	3,894,489
Stockholders’ equity:
Common stock	195	189
Additional paid-in capital	2,872,335	2,454,741
Accumulated other comprehensive income	51,575	25,255
Accumulated deficit	(250,389)	(352,244)
Total stockholders’ equity	2,673,716	2,127,941
Total liabilities and stockholders’ equity	$ 7,705,459	$ 6,022,430

Condensed Consolidated Statemen

Condensed Consolidated Statements of Comprehensive Income - USD ($) shares in Thousands, $ in Thousands		3 Months Ended		9 Months Ended
		Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Revenues:
Total revenues		$ 1,151,972	$ 885,833	$ 3,269,154	$ 2,508,663
Cost of revenues:
Total cost of revenues	[1]	251,704	200,793	708,009	585,192
Gross profit		900,268	685,040	2,561,145	1,923,471
Operating expenses:
Sales and marketing	[1]	453,410	362,975	1,321,163	1,118,279
Research and development	[1]	268,292	190,099	740,030	546,041
General and administrative	[1]	109,234	75,642	319,019	245,540
Total operating expenses	[1]	830,936	628,716	2,380,212	1,909,860
Income from operations		69,332	56,324	180,933	13,611
Interest expense		(7,980)	(8,371)	(25,038)	(24,808)
Interest income and other income (expense), net		(35,919)	12,817	(20,070)	44,196
Income before income taxes		25,433	60,770	135,825	32,999
Provision for income taxes		12,575	20,172	33,970	5,025
Net income		$ 12,858	$ 40,598	$ 101,855	$ 27,974
Net income (loss) per share - basic (in dollars per share)		$ 0.07	$ 0.22	$ 0.53	$ 0.15
Net income (loss) per share - diluted (in dollars per share)		$ 0.06	$ 0.21	$ 0.50	$ 0.14
Weighted-average shares used to compute net income (loss) per share - basic (in shares)		193,237	188,074	193,203	185,676
Weighted-average shares used to compute net income (loss) per share - diluted (in shares)		201,861	197,878	202,837	196,739
Other comprehensive income:
Foreign currency translation adjustments		$ 24,937	$ 5,507	$ 22,121	$ 14,732
Unrealized gain (loss) on investments, net of tax		(3,134)	582	4,199	8,934
Other comprehensive income, net of tax		21,803	6,089	26,320	23,666
Comprehensive income		34,661	46,687	128,175	51,640
Subscription
Revenues:
Total revenues		1,091,386	834,910	3,101,616	2,355,885
Cost of revenues:
Total cost of revenues	[1]	189,280	139,330	520,935	401,398
Professional services and other
Revenues:
Total revenues		60,586	50,923	167,538	152,778
Cost of revenues:
Total cost of revenues	[1]	$ 62,424	$ 61,463	$ 187,074	$ 183,794
[1]	Includes stock-based compensation as follows: Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Cost of revenues: Subscription $ 25,602 $ 18,880 $ 72,086 $ 54,019 Professional services and other 13,054 10,867 37,857 31,749 Operating expenses: Sales and marketing 78,871 68,712 227,998 200,071 Research and development 74,213 50,636 203,279 144,259 General and administrative 28,189 13,839 83,834 62,046

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Comprehensive Income (Parenthetical) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Stock-based compensation			$ 625,054	$ 492,144
Cost of revenues | Subscription
Stock-based compensation	$ 25,602	$ 18,880	72,086	54,019
Cost of revenues | Professional services and other
Stock-based compensation	13,054	10,867	37,857	31,749
Sales and marketing
Stock-based compensation	78,871	68,712	227,998	200,071
Research and development
Stock-based compensation	74,213	50,636	203,279	144,259
General and administrative
Stock-based compensation	$ 28,189	$ 13,839	$ 83,834	$ 62,046

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Stockholders' Equity - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-in Capital	Accumulated Deficit	Accumulated Other Comprehensive Income	Cumulative Effect, Period Of Adoption, Adjustment	Cumulative Effect, Period Of Adoption, AdjustmentAccumulated Deficit
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative affect adjustment for Topic 842 adoption	$ 1,111,199	$ 180	$ 2,093,834	$ (978,780)	$ (4,035)	$ (162)	$ (162)
Beginning balance (in shares) at Dec. 31, 2018		180,175,000
Beginning balance at Dec. 31, 2018	1,111,199	$ 180	2,093,834	(978,780)	(4,035)	(162)	(162)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative affect adjustment for Topic 842 adoption	$ 1,111,199	$ 180	2,093,834	(950,968)	(4,035)	$ (162)	$ (162)
Common stock issued under employee stock plans (in shares)	4,100,000	4,101,000
Common stock issued under employee stock plans	$ 105,236	$ 4	105,232
Taxes paid related to net share settlement of equity awards	(330,792)		(330,792)
Stock-based compensation	492,352		492,352
Settlement of Warrants (in shares)		4,283,000
Settlement of Warrants		$ 5	(5)
Other comprehensive income (loss), net	23,666				23,666
Net income	27,974			27,974
Ending balance (in shares) at Sep. 30, 2019		188,559,000
Ending balance at Sep. 30, 2019	$ 1,429,473	$ 189	2,360,621	(950,968)	19,631
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Accounting Standards Update [Extensible List]	us-gaap:AccountingStandardsUpdate201602Member
Cumulative affect adjustment for Topic 842 adoption	$ 1,260,946	$ 188	2,238,782	(991,566)	13,542
Beginning balance (in shares) at Jun. 30, 2019		187,462,000
Beginning balance at Jun. 30, 2019	1,260,946	$ 188	2,238,782	(991,566)	13,542
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative affect adjustment for Topic 842 adoption	1,429,473	$ 189	2,360,621	(950,968)	19,631
Common stock issued under employee stock plans (in shares)		1,097,000
Common stock issued under employee stock plans	41,927	$ 1	41,926
Taxes paid related to net share settlement of equity awards	(83,172)		(83,172)
Stock-based compensation	163,085		163,085
Other comprehensive income (loss), net	6,089				6,089
Net income	40,598			40,598
Ending balance (in shares) at Sep. 30, 2019		188,559,000
Ending balance at Sep. 30, 2019	1,429,473	$ 189	2,360,621	(950,968)	19,631
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative affect adjustment for Topic 842 adoption	1,429,473	189	2,360,621	(950,968)	19,631
Cumulative affect adjustment for Topic 842 adoption	2,127,941	$ 189	2,454,741	(352,244)	25,255
Beginning balance (in shares) at Dec. 31, 2019		189,461,000
Beginning balance at Dec. 31, 2019	2,127,941	$ 189	2,454,741	(352,244)	25,255
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative affect adjustment for Topic 842 adoption	$ 2,127,941	$ 195	2,872,335	(352,244)	25,255
Common stock issued under employee stock plans (in shares)	3,300,000	3,304,000
Common stock issued under employee stock plans	$ 149,296	$ 3	149,293
Taxes paid related to net share settlement of equity awards	(360,645)		(360,645)
Stock-based compensation	626,056		626,056
Settlement of Warrants (in shares)		2,285,000
Settlement of Warrants	1	$ 3	(2)
Settlement of 2022 Notes conversion feature	(1,180,927)		(1,180,927)
Benefit from exercise of 2022 Note Hedge	1,183,819		1,183,819
Other comprehensive income (loss), net	26,320				26,320
Net income	101,855			101,855
Ending balance (in shares) at Sep. 30, 2020		195,050,000
Ending balance at Sep. 30, 2020	2,673,716	$ 195	2,872,335	(250,389)	51,575
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative affect adjustment for Topic 842 adoption	2,478,806	$ 191	2,712,090	(263,247)	29,772
Beginning balance (in shares) at Jun. 30, 2020		191,801,000
Beginning balance at Jun. 30, 2020	2,478,806	$ 191	2,712,090	(263,247)	29,772
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative affect adjustment for Topic 842 adoption	2,673,716	$ 195	2,872,335	(250,389)	51,575
Common stock issued under employee stock plans (in shares)		964,000
Common stock issued under employee stock plans	58,242	$ 1	58,241
Taxes paid related to net share settlement of equity awards	(122,094)		(122,094)
Stock-based compensation	220,317		220,317
Settlement of 2022 Notes conversion feature	(1,158,172)		(1,158,172)
Benefit from exercise of 2022 Note Hedge	1,161,955		1,161,955
Other comprehensive income (loss), net	21,803				21,803
Net income	12,858			12,858
Ending balance (in shares) at Sep. 30, 2020		195,050,000
Ending balance at Sep. 30, 2020	2,673,716	$ 195	2,872,335	(250,389)	51,575
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Cumulative affect adjustment for Topic 842 adoption	$ 2,673,716	$ 195	$ 2,872,335	$ (250,389)	$ 51,575

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Stockholders' Equity (Parenthetical)	9 Months Ended	12 Months Ended
	Sep. 30, 2019	Dec. 31, 2018
Statement of Stockholders' Equity [Abstract]
Accounting Standards Update [Extensible List]	us-gaap:AccountingStandardsUpdate201602Member	us-gaap:AccountingStandardsUpdate201602Member

Condensed Consolidated Statem_5

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019
Cash flows from operating activities:
Net income	$ 101,855	$ 27,974
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation and amortization	243,348	179,783
Amortization of deferred commissions	157,191	122,226
Amortization of debt discount and issuance costs	21,986	24,808
Stock-based compensation	625,054	492,144
Deferred income taxes	(6,440)	(2,842)
Repayments of convertible senior notes attributable to debt discount	(68,509)	0
Loss on extinguishment of 2022 Notes	41,657	0
Other	641	(4,621)
Changes in operating assets and liabilities, net of effect of business combinations:
Accounts receivable	210,275	28,331
Deferred commissions	(221,401)	(158,309)
Prepaid expenses and other assets	(41,696)	(25,569)
Accounts payable	1,792	30,088
Deferred revenue	66,545	135,455
Accrued expenses and other liabilities	(31,224)	(34,707)
Net cash provided by operating activities	1,101,074	814,761
Cash flows from investing activities:
Purchases of property and equipment	(285,327)	(185,889)
Business combinations, net of cash acquired	(107,647)	0
Purchases of intangibles	(6,500)	(37,360)
Purchases of investments	(2,229,085)	(1,255,691)
Sales and maturities of investments	1,298,969	931,453
Realized gains (losses) on derivatives not designated as hedging instruments, net	(763)	21,742
Net cash used in investing activities	(1,330,353)	(525,745)
Cash flows from financing activities:
Net proceeds from borrowings on 2030 Notes	1,481,633	0
Repayments of convertible senior notes attributable to principal	(1,568,866)	0
Net proceeds from unwind of 2022 Note Hedge	1,105,542	0
Proceeds from employee stock plans	142,500	105,227
Taxes paid related to net share settlement of equity awards	(360,670)	(330,802)
Net cash provided by (used in) financing activities	800,139	(225,575)
Foreign currency effect on cash, cash equivalents and restricted cash	2,959	(6,439)
Net increase in cash, cash equivalents and restricted cash	573,819	57,002
Cash, cash equivalents and restricted cash at beginning of period	777,991	568,538
Cash, cash equivalents and restricted cash at end of period	1,351,810	625,540
Cash, cash equivalents and restricted cash at end of period:
Total cash, cash equivalents and restricted cash shown in the condensed consolidated statements of cash flows	1,351,810	625,540
Supplemental disclosures of other cash flow information:
Income taxes paid, net of refunds	25,416	15,856
Non-cash investing and financing activities:
Settlement of 2022 Notes conversion feature	79,435	0
Benefit from exercise of 2022 Note Hedge	78,277	0
Property and equipment included in accounts payable and accrued expenses	$ 26,931	$ 26,566

Description of the Business

Description of the Business	9 Months Ended
	Sep. 30, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Description of the Business	Description of the BusinessServiceNow’s purpose is to make the world of work, work better for people. We believe that people should work the way they want to, so we build applications that help automate existing processes and create efficient, digitized workflows. Our products and services enable the steps of a job to flow naturally across disparate departments, systems and processes of a business. When work flows naturally, great experiences follow. We make work flow utilizing our leading enterprise cloud computing services that manage and deliver digital workflows, simplifying the complexity of work across systems, functions and departments on a single enterprise cloud platform, called the Now Platform. Our product portfolio is currently focused on delivering better Information Technology (“IT”), Employee and Customer workflows in pre-packaged product offerings. We also enable our customers to use the Now Platform App Engine to design and build workflow applications which are purpose built for their own business.

Summary of Significant Accounti

Summary of Significant Accounting Policies	9 Months Ended
	Sep. 30, 2020
Accounting Policies [Abstract]
Summary of Significant Accounting Policies	Summary of Significant Accounting Policies Basis of Presentation The accompanying unaudited condensed consolidated financial statements and condensed footnotes have been prepared in accordance with the applicable rules and regulations of the Securities and Exchange Commission (the “SEC”) regarding interim financial reporting. Accordingly, they do not include all of the information and footnotes required by U.S. generally accepted accounting principles (“GAAP”) for complete financial statements due to the permitted exclusion of certain disclosures for interim reporting. In the opinion of management, all adjustments (consisting of normal recurring items) considered necessary under GAAP for fair statement of results for the interim periods presented have been included. The results of operations for the three and nine months ended September 30, 2020 are not necessarily indicative of the results to be expected for the year ending December 31, 2020 or for other interim periods or future years. The condensed consolidated balance sheet as of December 31, 2019 is derived from audited financial statements; however, it does not include all of the information and footnotes required by GAAP for complete financial statements. These condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2019, which was filed with the SEC on February 20, 2020. Principles of Consolidation The condensed consolidated financial statements have been prepared in conformity with GAAP, and include our accounts and the accounts of our wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated upon consolidation. Use of Estimates The preparation of condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements, as well as reported amounts of revenues and expenses during the reporting period. Such management estimates and assumptions include, but are not limited to, evaluating the terms and conditions included within our customer contracts as well as determining the standalone selling price for each distinct performance obligation included in customer contracts with multiple performance obligations, the period of benefit for deferred commissions, purchase price allocation for business combinations, stock-based compensation, the useful life of our property and equipment, goodwill and identifiable intangible assets, whether an arrangement is or contains a lease, the discount rate used for operating leases, fair value of convertible notes and income taxes. Actual results could differ from those estimates. Significant Accounting Policies Notwithstanding the addition of policies described below for investments and accounts receivable, there were no significant changes to our significant accounting policies disclosed in “Note 2 – Summary of Significant Accounting Policies” of our Annual Report on Form 10-K for the year ended December 31, 2019, which was filed with the SEC on February 20, 2020. Investments Investments consist of commercial paper, corporate notes and bonds, certificates of deposit and U.S. government and agency securities. We classify investments as available-for-sale at the time of purchase and re-evaluate such classification as of each balance sheet date. All investments are recorded at estimated fair value. Unrealized gains and losses for available-for-sale securities are included in accumulated other comprehensive income, net of tax, a component of stockholders’ equity, except for credit-related impairment losses for available-for-sale debt securities. We evaluate our investments with unrealized loss positions for other than temporary impairment by assessing if they are related to deterioration in credit risk and whether we expect to recover the entire amortized cost basis of the security, our intent to sell and whether it is more likely than not that we will be required to sell the securities before the recovery of their cost basis. Credit-related impairment losses, not to exceed the amount that fair value is less than the amortized cost basis, are recognized through an allowance for credit losses with changes in the allowance for credit losses recorded in interest income and other income, net in the condensed consolidated statements of comprehensive income. For purposes of identifying and measuring impairment, the policy election was made to exclude the applicable accrued interest from both the fair value and amortized cost basis. Applicable accrued interest, net of the allowance for credit losses (if any) of $13 million and $11 million, is recorded in prepaid expenses and other current assets on the condensed consolidated balance sheets as of September 30, 2020 and December 31, 2019, respectively. Realized gains and losses and declines in value judged to be other than temporary are determined based on the specific identification method and are reported in interest income and other income (expense), net in the condensed consolidated statements of comprehensive income. Goodwill We evaluate and test the recoverability of goodwill for impairment at least annually or more frequently if circumstances indicate that goodwill may not be recoverable. We changed the timing of our annual assessment from fourth quarter to third quarter. The Company does not consider this change to be material. We believe the change in timing is preferable as it better aligns with the Company’s closing processes and create efficiency. This change did not delay, accelerate or avoid any impairment charge. Accounts Receivable We record trade accounts receivable at the net invoice value and such receivables are non-interest bearing. We consider receivables past due based on the contractual payment terms. We review our exposure to accounts receivable and reserve for specific amounts if collectibility is no longer reasonably assured based on assessment of various factors including historical loss rates and expectations of forward-looking loss estimates. Concentration of Credit Risk and Significant Customers Credit risk arising from accounts receivable is mitigated to a certain extent due to our large number of customers and their dispersion across various industries and geographies. As of September 30, 2020, we had one customer, a channel partner, that represented 21% of our accounts receivable balance and no customers that individually exceeded 10% of our total revenues in any of the periods presented. As of December 31, 2019, there were no customers that represented more than 10% of our accounts receivable balance. For purposes of assessing concentration of credit risk and significant customers, a group of customers under common control or customers that are affiliates of each other are regarded as a single customer. Accounting Pronouncements Adopted in 2020 Cloud computing arrangements implementation costs In August 2018, the Financial Accounting Standards Board (“FASB”) issued ASU 2018-15, “Intangibles-Goodwill and Other-Internal-Use Software (“Subtopic 350-40”): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract,” which aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software. The new standard requires capitalized costs to be amortized on a straight-line basis generally over the term of the arrangement, and the financial statement presentation for these capitalized costs would be the same as that of the fees related to the hosting arrangements. We adopted this standard on a prospective basis as of January 1, 2020. The adoption of this standard did not have a material impact on our previously reported consolidated financial statements for periods ended on or prior to December 31, 2019. Credit losses In June 2016, the FASB issued ASU 2016-13, “Financial Instruments-Credit Losses (“Topic 326”): Measurement of Credit Losses on Financial Instruments,” which requires a financial asset measured at amortized cost basis to be presented at the net amount expected to be collected, with further clarifications made more recently regarding the treatment of accrued interest, transfers between classifications for loans and debt securities, recoveries and the option to irrevocably elect the fair value option (on an instrument-by-instrument basis) for eligible financial assets at amortized costs. For trade receivables, loans, and other financial assets, we will be required to use a forward-looking expected loss model rather than the incurred loss model for recognizing credit losses which reflects losses that are probable. Credit losses relating to available-for-sale debt securities are required to be recorded through an allowance for credit losses rather than as a reduction in the amortized cost basis of the securities. We adopted Topic 326 on a modified retrospective basis as of January 1, 2020. The adoption of this standard did not result in any cumulative effect adjustment on our condensed consolidated financial statements upon adoption as of January 1, 2020. Accounting Pronouncement Adopted in 2019 Leases In February 2016, the FASB issued ASU 2016-02 Recently Issued Accounting Pronouncement Pending Adoption Debt with Conversion Options In August 2020, the FASB issued new guidance to simplify the accounting for certain financial instruments with characteristics of liabilities and equity, including convertible instruments and contracts on an entity’s own equity. The standard eliminates beneficial conversion feature and cash conversion models resulting in more convertible instruments being accounted for as a single unit; and simplifies classification of debt on the balance sheet and earnings per share calculation. This new standard is effective for our interim and annual periods beginning January 1, 2022 and earlier adoption is permitted. Amendments within this standard are required to be applied on a retrospective or modified retrospective basis. We are currently evaluating the impact of the adoption of this standard on our condensed consolidated financial statements. Income taxes In December 2019, the FASB issued ASU 2019-12, “Income Taxes (“Topic 740”): Simplifying the Accounting for Income Taxes,” which simplifies the accounting for incomes taxes by removing certain exceptions to the general principles in Topic 740 and amending existing guidance to improve consistent application. This new standard is effective for our interim and annual periods beginning January 1, 2021 and earlier adoption is permitted. Most amendments within this standard are required to be applied on a prospective basis, while certain amendments must be applied on a retrospective or modified retrospective basis. We expect the adoption of the standard will change the methodology of how we allocate interim period tax expense throughout an annual period. We are currently evaluating the impact of the adoption of this standard on our condensed consolidated financial statements.

Investments

Investments	9 Months Ended
	Sep. 30, 2020
Debt Securities, Available-for-sale [Abstract]
Investments	Investments Marketable Debt Securities The following is a summary of our available-for-sale debt securities recorded within short-term and long-term investments on the condensed consolidated balance sheets (in thousands): September 30, 2020 Amortized Gross Gross Estimated Available-for-sale securities: Commercial paper $ 483,659 $ 120 $ (29) $ 483,750 Corporate notes and bonds 2,137,227 12,631 (852) 2,149,006 Certificates of deposit 16,276 15 — 16,291 U.S. government and agency securities 212,948 1,273 — 214,221 Total available-for-sale securities $ 2,850,110 $ 14,039 $ (881) $ 2,863,268 December 31, 2019 Amortized Gross Gross Estimated Available-for-sale securities: Commercial paper $ 101,416 $ 83 $ (9) $ 101,490 Corporate notes and bonds 1,654,166 7,360 (196) 1,661,330 Certificates of deposit 38,007 38 — 38,045 U.S. government and agency securities 127,544 254 (14) 127,784 Total available-for-sale securities $ 1,921,133 $ 7,735 $ (219) $ 1,928,649 As of September 30, 2020, the contractual maturities of our available-for-sale debt securities, excluding those securities classified within cash and cash equivalents on the condensed consolidated balance sheet, did not exceed 36 months. The fair values of available-for-sale securities, by remaining contractual maturity, are as follows (in thousands): September 30, 2020 Due within 1 year $ 1,603,317 Due in 1 year through 5 years 1,259,951 Total $ 2,863,268 The following table shows the fair values and the gross unrealized losses of these available-for-sale debt securities, classified by the length of time that the securities have been in a continuous unrealized loss position, and aggregated by investment types, excluding those securities classified within cash and cash equivalents on the condensed consolidated balance sheets (in thousands): September 30, 2020 Less than 12 Months 12 Months or Greater Total Fair Value Gross Fair Value Gross Fair Value Gross Commercial paper $ 164,040 $ (29) $ — $ — $ 164,040 $ (29) Corporate notes and bonds 709,621 (852) — — 709,621 (852) Total $ 873,661 $ (881) $ — $ — $ 873,661 $ (881) December 31, 2019 Less than 12 Months 12 Months or Greater Total Fair Value Gross Fair Value Gross Fair Value Gross Commercial paper $ 20,752 $ (9) $ — $ — $ 20,752 $ (9) Corporate notes and bonds 242,012 (181) 16,264 (15) 258,276 (196) U.S. government and agency securities 17,806 (14) — — 17,806 (14) Total $ 280,570 $ (204) $ 16,264 $ (15) $ 296,834 $ (219) The decline in fair value below amortized cost basis was not considered other than temporary as it is more likely than not we will hold the securities until maturity or a recovery of the cost basis, and credit-related impairment losses were not deemed material as of September 30, 2020. Strategic Investments As of September 30, 2020 and December 31, 2019, the total amount of equity investments in privately-held companies included in other assets on our condensed consolidated balance sheets was $27 million and $22 million, respectively. We classify these assets as Level 3 within the fair value hierarchy only if an impairment or observable adjustment is recognized on these non-marketable equity securities during the period as they are based on observable transaction price at the transaction date of identical or similar investment of the same issuer and other unobservable inputs such as volatility.

Fair Value Measurements

Fair Value Measurements	9 Months Ended
	Sep. 30, 2020
Fair Value Disclosures [Abstract]
Fair Value Measurements	Fair Value Measurements The following table presents our fair value hierarchy for our assets measured at fair value on a recurring basis as of September 30, 2020 (in thousands): Level 1 Level 2 Total Cash equivalents: Money market funds $ 1,096,142 $ — $ 1,096,142 U.S. government and agency securities — 600 600 Marketable securities: Commercial paper — 483,750 483,750 Corporate notes and bonds — 2,149,006 2,149,006 Certificates of deposit — 16,291 16,291 U.S. government and agency securities — 214,221 214,221 Total $ 1,096,142 $ 2,863,868 $ 3,960,010 The following table presents our fair value hierarchy for our assets measured at fair value on a recurring basis as of December 31, 2019 (in thousands): Level 1 Level 2 Total Cash equivalents: Money market funds $ 486,982 $ — $ 486,982 Commercial paper — 86,388 86,388 Marketable securities: Commercial paper — 101,490 101,490 Corporate notes and bonds — 1,661,330 1,661,330 Certificates of deposit — 38,045 38,045 U.S. government and agency securities — 127,784 127,784 Total $ 486,982 $ 2,015,037 $ 2,502,019 We determine the fair value of our security holdings based on pricing from our service providers and market prices from industry-standard independent data providers. Such market prices may be quoted prices in active markets for identical assets (Level 1 inputs) or pricing determined using inputs other than quoted prices that are observable either directly or indirectly (Level 2 inputs), such as yield curve, volatility factors, credit spreads, default rates, loss severity, current market and contractual prices for the underlying instruments or debt, broker and dealer quotes, as well as other relevant economic measures. Our equity investments in privately-held companies are not included in the table above and are discussed in Note 3. See Note 8 for the fair value measurement of our derivative contracts and Note 10 for the fair value measurement of our long-term debt, which are also not included in the table above.

Business Combinations

Business Combinations	9 Months Ended
	Sep. 30, 2020
Business Combinations [Abstract]
Business Combinations	Business Combinations On July 1, 2020, we completed the acquisition of Sweagle NV (“Sweagle”) by acquiring all issued and outstanding shares of Sweagle for $25 million in an all-cash transaction in order to extend our NOW DevOps and IT operations management (“ITOM”) capabilities by allowing users and developers to track and manage their IT configuration data. The aggregate purchase price was allocated based on the estimated fair value to intangible assets of $8 million comprised mainly of developed technology of $7 million (to be amortized over a five On February 7, 2020, we completed the acquisition of Rupert Labs, Inc. d/b/a Passage AI (“Passage AI”) by acquiring all issued and outstanding shares of Passage AI for $33 million in an all-cash transaction in order to advance our deep learning of conversational AI capabilities. This acquisition will enhance the Now Platform and products, including ServiceNow Virtual Agent, Service Portal, and Workspaces by enabling support in multiple languages. The aggregate purchase price was allocated based on the estimated fair value to developed technology intangible assets of $22 million (to be amortized over a five On February 6, 2020, we completed the acquisition of Loom Systems Ltd. (“Loom”) by acquiring all issued and outstanding shares of Loom for $58 million in an all-cash transaction in order to extend our artificial intelligence (“AI”) capabilities for ITOM by providing customers with analytics solutions. The aggregate purchase price was allocated based on the estimated fair value to developed technology intangible assets of $17 million (to be amortized over a five For all business combinations, the excess of purchase consideration over the fair value of net tangible and identifiable assets acquired was recorded as goodwill. We believe the goodwill balance associated with these business combinations represents the synergies expected from expanded market opportunities when integrating the acquired developed technologies with our offerings. Goodwill arising from these business combinations is not deductible for income tax purposes. Aggregate acquisition-related costs associated with our business combinations are not material for the nine months ended September 30, 2020 and are included in general and administrative expenses in our condensed consolidated statement of comprehensive income. The results of operations of these business combinations have been included in our condensed consolidated financial statements from their respective dates of purchase. These business combinations did not have a material impact on our condensed consolidated financial statements, and therefore historical and pro forma disclosures have not been presented.

Goodwill and Intangible Assets

Goodwill and Intangible Assets	9 Months Ended
	Sep. 30, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill and Intangible Assets	Goodwill and Intangible Assets Goodwill balances are presented below (in thousands): Carrying Amount Balance as of December 31, 2019 $ 156,756 Goodwill acquired 73,784 Foreign currency translation adjustments 1,409 Balance as of September 30, 2020 $ 231,949 Intangible assets consist of the following (in thousands): September 30, 2020 December 31, 2019 Developed technology $ 222,746 $ 177,746 Patents 58,609 67,730 Other 4,327 3,594 Intangible assets, gross 285,682 249,070 Less: accumulated amortization (129,856) (105,220) Intangible assets, net $ 155,826 $ 143,850 During the nine months ended September 30, 2020, apart from the business combinations described in Note 5, we acquired $7 million of intangible assets in developed technology. The weighted-average useful life for the developed technology acquired during the nine months ended September 30, 2020 was approximately 5 years. During the nine months ended September 30, 2019, we acquired $37 million of intangible assets, comprising primarily $26 million of developed technology and $11 million in patents. The weighted-average useful lives for the developed technology and patents acquired during the nine months ended September 30, 2019 was approximately 5 and 6 years, respectively. Amortization expense for intangible assets for the three months ended September 30, 2020 and 2019 was $10 million and $9 million, respectively, and for the nine months ended September 30, 2020 and 2019 was $35 million and $24 million, respectively. The following table presents the estimated future amortization expense related to intangible assets held at September 30, 2020 (in thousands): Years Ending December 31, Remainder of 2020 $ 5,259 2021 42,516 2022 38,343 2023 33,127 2024 27,391 Thereafter 9,190 Total future amortization expense $ 155,826

Property and Equipment

Property and Equipment	9 Months Ended
	Sep. 30, 2020
Property, Plant and Equipment [Abstract]
Property and Equipment	Property and Equipment Property and equipment, net consists of the following (in thousands): September 30, 2020 December 31, 2019 Computer equipment $ 862,782 $ 680,160 Computer software 67,885 59,511 Leasehold and other improvements 149,235 125,299 Furniture and fixtures 59,705 53,651 Construction in progress 7,297 6,830 Property and equipment, gross 1,146,904 925,451 Less: Accumulated depreciation (582,897) (457,366) Property and equipment, net $ 564,007 $ 468,085

Derivative Contracts

Derivative Contracts	9 Months Ended
	Sep. 30, 2020
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Derivative Contracts	Derivative Contracts As of September 30, 2020 and December 31, 2019, we had foreign currency forward contracts with total notional values of $310 million and $358 million, respectively, which are not designated as hedging instruments. Our foreign currency contracts are classified within Level 2 as the valuation inputs are based on quoted prices and market observable data of similar instruments in active markets, such as currency spot and forward rates. The fair value of these outstanding derivative contracts was as follows (in thousands): Condensed Consolidated Balance Sheet Location September 30, 2020 December 31, 2019 Derivative Assets: Foreign currency derivative contracts Prepaid expenses and other current assets $ 756 $ 2,237 Derivative Liabilities: Foreign currency derivative contracts Accrued expenses and other current liabilities $ 3,539 $ 1,362

Deferred Revenue and Performanc

Deferred Revenue and Performance Obligations	9 Months Ended
	Sep. 30, 2020
Revenue from Contract with Customer [Abstract]
Deferred Revenue and Performance Obligations	Deferred Revenue and Performance Obligations Revenues recognized during the three months ended September 30, 2020 from amounts included in deferred revenue as of June 30, 2020 were $1.0 billion. Revenues recognized during the three months ended September 30, 2019 from amounts included in deferred revenue as of June 30, 2019 were $0.7 billion. Revenues recognized during the nine months ended September 30, 2020 from amounts included in deferred revenue as of December 31, 2019 were $1.9 billion. Revenues recognized during the nine months ended September 30, 2019 from amounts included in deferred revenue as of December 31, 2018 were $1.4 billion. Remaining Performance Obligations Transaction price allocated to remaining performance obligations (“RPO”) represents contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancelable amounts that will be invoiced and recognized as revenues in future periods. RPO excludes contracts that are billed in arrears, such as certain time and materials contracts, as we apply the “right to invoice” practical expedient under relevant accounting guidance. As of September 30, 2020, the total non-cancelable RPO under our contracts with customers was $7.3 billion and we expect to recognize revenues on approximately 52% of these RPO over the following 12 months, with the balance to be recognized thereafter.

Long-Term Debt

Long-Term Debt	9 Months Ended
	Sep. 30, 2020
Convertible Notes Payable [Abstract]
Long-Term Debt	Long-Term Debt The following table summarizes the carrying value of our outstanding debt (in thousands, except percentages): September 30, 2020 December 31, 2019 2030 Notes 2022 Notes 2022 Notes Long-term debt Principal $ 1,500,000 $ 242,727 $ 782,491 Less: debt issuance cost and debt discount, net of amortization (18,127) (19,067) (87,510) Net carrying amount $ 1,481,873 $ 223,660 $ 694,981 Effective interest rate of the liability component - 2022 Notes 4.75% Effective interest rate - 2030 Notes 1.53% In accounting for the issuance of the 2022 Notes and the related transaction costs, we separated the 2022 Notes into liability and equity components and recorded $160 million in equity at issuance. The effective interest rates for the 2030 Notes and 2022 Notes include interest payable, amortization of debt issuance cost and amortization of debt discount, as applicable. Total interest expense recognized related to the 2030 Notes and 2022 Notes was $8 million for each of the three months ended September 30, 2020 and 2019, and $25 million for each of the nine months ended September 30, 2020 and 2019. We consider the fair value of the 2030 Notes and 2022 Notes at September 30, 2020 to be a Level 2 measurement. The estimated fair value of the 2030 Notes and 2022 Notes at September 30, 2020 and December 31, 2019 based on the closing trading price per $100 of the 2030 Notes and 2022 Notes were as follows (in thousands): September 30, 2020 December 31, 2019 2022 Notes $ 871,849 $ 1,645,970 2030 Notes $ 1,464,120 $ — 2030 Notes In August 2020, we issued 1.40% fixed rate ten 2022 Notes In May and June 2017, we issued an aggregate of $782.5 million of 0% convertible senior notes (the “2022 Notes”), which are due June 1, 2022 unless earlier converted or repurchased in accordance with their terms. The 2022 Notes do not bear interest, and we cannot redeem the 2022 Notes prior to maturity. The 2022 Notes are unsecured obligations and do not contain any financial covenants or restrictions on the payments of dividends, the incurrence of indebtedness or the issuance or repurchase of securities by us or any of our subsidiaries. Upon conversion of the 2022 Notes, we may choose to pay or deliver, as the case may be, cash, shares of our common stock or a combination of cash and shares of our common stock upon settlement. We currently intend to settle the principal amount of the 2022 Notes with cash. Convertible Date Initial Conversion Price per Share Initial Conversion Rate per $1,000 Par Value Initial Number of Shares 2022 Notes February 1, 2022 $ 134.75 7.42 shares 5,807 Conversion of the 2022 Notes prior to the Convertible Date . At any time prior to the close of business on the business day immediately preceding February 1, 2022 (“Convertible Date”), holders of the 2022 Notes may convert their Notes at their option, only if one of the following conditions are met: • during any calendar quarter (and only during such calendar quarter) if the last reported sale price of our common stock for at least 20 trading days (whether or not consecutive) during the period of 30 consecutive trading days ending on the last trading day of the immediately preceding calendar quarter is greater than or equal to 130% of the conversion price on each applicable trading day (in each case, the Conversion Condition); or • during the five-business day period after any five-consecutive trading day period, or the measurement period, in which the trading price per $1,000 principal amount of the 2022 Notes for each trading day of the measurement period was less than 98% of the product of the last reported sale price of our common stock and the conversion rate on each such trading day; or • upon the occurrence of specified corporate events. Conversion of the 2022 Notes on or after the Convertible Date. On or after the Convertible Date, a holder may convert all or any portion of its 2022 Notes at any time prior to the close of business on the second scheduled trading day immediately preceding maturity, regardless of the foregoing conditions, and such conversions will settle upon maturity. Upon settlement, we will pay or deliver, as the case may be, cash, shares of our common stock or a combination of cash and shares of our common stock, at our election. The conversion price of the 2022 Notes will be subject to adjustment in some events. Holders of the 2022 Notes who convert their 2022 Notes in connection with certain corporate events that constitute a “make-whole fundamental change” are, under certain circumstances, entitled to an increase in the conversion rate. Additionally, in the event of a corporate event that constitutes a “fundamental change,” holders of the 2022 Notes may require us to purchase with cash all or a portion of the 2022 Notes upon the occurrence of a fundamental change, at a purchase price equal to 100% of the principal amount of the 2022 Notes plus any accrued and unpaid special interest, if any. The Conversion Condition for the 2022 Notes was met for all the quarters ended June 30, 2018 through September 30, 2020, except for the quarter ended December 31, 2018. Therefore, our 2022 Notes became convertible at the holders’ option beginning on July 1, 2018 and continue to be convertible through December 31, 2020, except for the quarter ended March 31, 2019 because the Conversion Condition for the 2022 Notes was not met for the quarter ended December 31, 2018. During the nine months ended September 30, 2020, we paid cash to settle $43 million in principal of the 2022 Notes and the loss on the early note conversions was not material. As a result of the settlements, we also recorded a net reduction to additional paid-in capital, reflecting $79 million fair value adjustments to the settled conversion option partially offset by a $78 million benefit from the 2022 Note Hedge (as defined below). Based on conversion requests we have received through the filing date, we expect to settle in cash an aggregate amount of approximately $70 million in principal of the 2022 Notes during the fourth quarter of 2020. We may receive additional conversion requests that require settlement in the fourth quarter of 2020. Repurchase of 2022 Notes On August 11, 2020, we repurchased $496.8 million in aggregate principal amount of the 2022 Notes (the “2022 Notes Repurchase”) funded in part by the $1.1 billion proceeds received from the partial unwind of the 2022 Note Hedge (as defined below). The 2022 Notes Repurchase was accounted for as a debt extinguishment in which $493 million and $1.1 billion were allocated to the liability and equity components of the 2022 Notes, respectively. The cash consideration allocated to the liability component was based on the estimated fair value of the liability component utilizing a discount rate assuming a similar liability per the Company’s credit rating with the same maturity, but without the conversion option, as of the repurchase date. The cash consideration allocated to the equity component was based on the aggregate cash consideration less the estimated fair value of the liability component. The loss on extinguishment of $39 million recorded as interest income and other income(expense), net, represents the difference between the allocated cash consideration and the carrying value of the liability component, which includes the proportionate amounts of unamortized debt discount and unamortized debt issuance costs in the amount of $43 million. Note Hedge To minimize the impact of potential economic dilution upon conversion of the 2022 Notes, we entered into convertible note hedge transactions (the “2022 Note Hedge”) with certain investment banks, with respect to our common stock concurrently with the issuance of the 2022 Notes. Purchase Initial Shares Shares as of (in thousands) 2022 Note Hedge $ 128,017 5,807 1,801 The 2022 Note Hedge covers shares of our common stock at a strike price per share that corresponds to the initial conversion price of the 2022 Notes, subject to adjustment, and are exercisable upon conversion of the 2022 Notes. If exercised, we may elect to receive cash, shares of our common stock, or a combination of cash and shares. The 2022 Note Hedge will expire upon the maturity of the 2022 Notes. The 2022 Note Hedge is intended to reduce the potential economic dilution upon conversion of the 2022 Notes in the event that the fair value per share of our common stock at the time of exercise is greater than the conversion price of the 2022 Notes. The 2022 Note Hedge is a separate transaction and is not part of the terms of the 2022 Notes. Holders of the 2022 Notes will not have any rights with respect to the 2022 Note Hedge. The 2022 Note Hedge does not impact earnings per share, as it was entered into to offset any dilution from the 2022 Notes. On August 11, 2020, in connection with the 2022 Notes Repurchase, we entered into partial unwind agreements (the “Note Hedge Unwind”) to reduce the number of options corresponding to the principal amount of the 2022 Notes Repurchase. We received $1.1 billion for the Note Hedge Unwind and the aggregate number of shares underlying the call options under the 2022 Note Hedge was reduced by 3.7 million shares. Consistent with early conversions of the 2022 Notes, proceeds received by the Company from the Note Hedge Unwind were used to settle a portion of the 2022 Notes Repurchase. Warrants Proceeds Initial Shares Strike Price First Expiration Date Shares as of (in thousands) (in thousands) (in thousands) 2022 Warrants $ 54,071 5,807 $ 203.40 September 1, 2022 1,829 Separately, we entered into warrant transactions with certain investment banks, whereby we sold warrants to acquire, subject to adjustment, the number of shares of our common stock shown in the table above (the “2022 Warrants”). If the average market value per share of our common stock for the reporting period, as measured under the 2022 Warrants, exceeds the strike price of the respective 2022 Warrants, such 2022 Warrants would have a dilutive effect on our earnings per share to the extent we report net income. The 2022 Warrants are separate transactions and are not remeasured through earnings each reporting period. The 2022 Warrants are not part of the 2022 Notes or 2022 Note Hedge. In connection with the 2022 Notes Repurchase, we also entered into partial unwind agreements to reduce the number of warrants outstanding under the 2022 Warrants by delivering an aggregate of 2.3 million shares of our common stock to the holders of the 2022 Warrants. According to the terms, the remaining portion of the 2022 Warrants will be net share settled and automatically exercised over a 60 trading day period beginning on the first expiration date as set forth above based on the daily volume-weighted average stock prices over the same 60 trading day period . We expect to issue additional shares of our common stock in the second half of 2022 upon the automatic exercise of the remaining portion of the 2022 Warrants. The remaining portion of the 2022 Warrants could have a dilutive effect to the extent that the daily volume-weighted average stock prices over a 60 trading day period beginning on September 1, 2022 exceeds the strike price of the 2022 Warrants. Based on the volume-weighted average stock price on September 30, 2020, the total number of shares of our common stock to be issued upon the automatic exercise of the remaining portion of the 2022 Warrants would be approximately 1.1 million. The actual number of shares of our common stock issuable upon the automatic exercise of the remaining portion of the 2022 Warrants, if any, is unknown at this time. In November 2013, we issued $575 million of 0% convertible senior notes, which were earlier converted prior to and cash settled on November 1, 2018, in accordance with their terms. The related warrant transactions with certain investment banks (the “2018 Warrants”) were net share settled based on the daily volume-weighted average stock prices over a 60

Accumulated Other Comprehensive

Accumulated Other Comprehensive Income	9 Months Ended
	Sep. 30, 2020
Equity [Abstract]
Accumulated Other Comprehensive Income	Accumulated Other Comprehensive Income The components of accumulated other comprehensive income, net of tax, consist of the following (in thousands): September 30, 2020 December 31, 2019 Foreign currency translation adjustment $ 43,005 $ 20,884 Net unrealized gain on investments, net of tax 8,570 4,371 Accumulated other comprehensive income $ 51,575 $ 25,255 Reclassification adjustments out of accumulated other comprehensive income into net income were immaterial for all periods presented.

Stockholders' Equity

Stockholders' Equity	9 Months Ended
	Sep. 30, 2020
Equity [Abstract]
Stockholders' Equity	Stockholders' Equity Common Stock We are authorized to issue 600.0 million shares of common stock as of September 30, 2020. Holders of our common stock are not entitled to receive dividends unless declared by our board of directors. As of September 30, 2020, we had 195.1 million shares of common stock outstanding and had reserved shares of common stock for future issuance as follows (in thousands): September 30, 2020 Stock plans: Options outstanding 604 RSUs (1) 8,356 Shares of common stock available for future grants: 2012 Equity Incentive Plan (2) 27,722 2012 Employee Stock Purchase Plan (2) 9,755 Total shares of common stock reserved for future issuance 46,437 (1) Represents the number of shares issuable upon settlement of outstanding restricted stock units (“RSUs”) and performance-based RSUs, assuming 100% of the target number of shares for performance-based RSUs, as discussed under the section entitled “RSUs” in Note 13. (2) Refer to Note 13 for a description of these plans. During the nine months ended September 30, 2020 and 2019, we issued a total of 3.3 million shares and 4.1 million shares, respectively, from stock option exercises, vesting of RSUs, net of employee payroll taxes and purchases from the employee stock purchase plan (“ESPP”). In addition, as described in Note 10, we issued 2.3 million shares of our common stock upon partial unwind of the 2022 Warrants and 4.3 million shares of our common stock upon the automatic exercise of the 2018 Warrants during the nine months ended September 30, 2020 and 2019, respectively.

Equity Awards

Equity Awards	9 Months Ended
	Sep. 30, 2020
Share-based Payment Arrangement [Abstract]
Equity Awards	Equity Awards We currently have two equity incentive plans, our 2005 Stock Option Plan (the “2005 Plan”) and our 2012 Equity Incentive Plan (the “2012 Plan”). Our 2005 Plan was terminated in connection with our initial public offering in 2012 but continues to govern the terms of outstanding stock options that were granted prior to the termination of the 2005 Plan. We no longer grant equity awards pursuant to our 2005 Plan. Our 2012 Plan provides for the grant of incentive stock options, nonqualified stock options, stock appreciation rights, RSUs, performance-based stock awards and other forms of equity compensation (collectively, equity awards). In addition, the 2012 Plan provides for the grant of performance cash awards. Incentive stock options may be granted only to employees. All other equity awards may be granted to employees, including officers, as well as directors and consultants. The share reserve may increase to the extent outstanding stock options under the 2005 Plan expire or terminate unexercised. Prior to January 2019, the share reserve also automatically increased on January 1 of each year until January 1, 2022, by up to 5% of the total number of shares of common stock outstanding on December 31 of the preceding year as determined by our board of directors. Our board of directors elected not to increase the number of shares of common stock reserved for issuance under the 2012 Plan pursuant to the provision described in the preceding sentence for the year ending December 31, 2019. In January 2019, our Board of Directors amended the 2012 Plan to remove the automatic increase provision. Therefore, for the remaining term of the 2012 Plan, the share reserve will not be increased without stockholder approval. Our 2012 Employee Stock Purchase Plan (the “2012 ESPP”) authorizes the issuance of shares of common stock pursuant to purchase rights granted to our employees. The price at which common stock is purchased under the 2012 ESPP is equal to 85% of the fair market value of our common stock on the first or last day of the offering period, whichever is lower. Offering periods are six months long and begin on February 1 and August 1 of each year. The number of shares of common stock reserved for issuance automatically increases on January 1 of each year until January 1, 2022, by up to 1% of the total number of shares of common stock outstanding on December 31 of the preceding year as determined by our board of directors. Our board of directors elected not to increase the number of shares of common stock reserved for issuance under the 2012 ESPP pursuant to the provision described in the preceding sentence for the year ending December 31, 2020 and year ended December 31, 2019. Stock Options Stock options are exercisable at a price equal to the market value of the underlying shares of common stock on the date of the grant as determined by our board of directors or, for those stock options issued subsequent to our initial public offering, the closing price of our common stock as reported on the New York Stock Exchange on the date of grant. Stock options granted under our 2005 Plan and the 2012 Plan to new employees generally vest 25% one year from the date the requisite service period begins and continue to vest monthly for each month of continued employment over the remaining three years. Options granted generally are exercisable for a period of up to ten years contingent on each holder’s continuous status as a service provider. A summary of stock option activity for the nine months ended September 30, 2020 was as follows: Number of Weighted- Weighted- Aggregate (in thousands) (in years) (in thousands) Outstanding at December 31, 2019 1,154 $ 77.70 Exercised (149) $ 28.47 $ 44,465 Canceled (11) $ 75.77 Outstanding at March 31, 2020 994 $ 85.08 Exercised (343) $ 70.33 $ 95,041 Outstanding at June 30, 2020 651 $ 92.87 Exercised (46) $ 25.03 $ 20,233 Outstanding at September 30, 2020 604 $ 98.16 4.6 $ 233,515 Vested and expected to vest as of September 30, 2020 580 $ 91.47 4.4 $ 228,345 Vested and exercisable as of September 30, 2020 425 $ 34.83 2.7 $ 191,110 Aggregate intrinsic value represents the difference between the estimated fair value of our common stock and the exercise price of outstanding, in-the-money options. The total fair value of stock options vested during the nine months ended September 30, 2020 was $2 million. As of September 30, 2020, total unrecognized compensation cost, adjusted for estimated forfeitures, related to unvested stock options was approximately $11 million. The weighted-average remaining vesting period of unvested stock options at September 30, 2020 was approximately 4.0 years. RSUs A summary of RSU activity for the nine months ended September 30, 2020 was as follows: Number of Weighted-Average Grant-Date Fair Value Aggregate (in thousands) (in thousands) Outstanding at December 31, 2019 8,733 $ 185.39 Granted 2,810 $ 352.87 Vested (1,183) $ 151.19 $ 411,813 Forfeited (278) $ 199.48 Outstanding at March 31, 2020 10,082 $ 235.99 Granted 398 $ 341.10 Vested (1,061) $ 185.99 $ 394,458 Forfeited (219) $ 213.34 Outstanding at June 30, 2020 9,200 $ 246.89 Granted 283 $ 439.98 Vested (1,007) $ 194.61 $ 436,885 Forfeited (120) $ 242.32 Outstanding at September 30, 2020 8,356 $ 260.60 $ 4,052,833 RSUs outstanding as of September 30, 2020 were comprised of 7.9 million RSUs with only service conditions and 0.5 million RSUs with both service conditions and performance conditions. RSUs granted with only service vesting criteria under the 2012 Plan to employees generally vest over a four Performance-based RSUs (“PRSUs”) with both service and performance-based vesting criteria are considered as eligible to vest when approved by the compensation committee of our board of directors in January of the year following the grant. The ultimate number of shares eligible to vest for PRSUs range from 0% to 180% of the target number of shares depending on achievement relative to the performance metric over the applicable period. The eligible shares subject to PRSUs granted during the nine months ended September 30, 2020 will vest 33% in February 2021 and continue to vest quarterly for the remaining two As of September 30, 2020, total unrecognized compensation cost, adjusted for estimated forfeitures, related to unvested RSUs was approximately $1.7 billion and the weighted-average remaining vesting period was approximately 2.9 years.

Net Income Per Share

Net Income Per Share	9 Months Ended
	Sep. 30, 2020
Earnings Per Share [Abstract]
Net Income Per Share	Net Income Per Share Basic net income per share attributable to common stockholders is computed by dividing net income attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period. Diluted net income per share is computed by dividing net income attributable to common stockholders by the weighted-average number of shares of common stock outstanding during the period, adjusted for the effects of dilutive shares of common stock, which are comprised of outstanding stock options, RSUs, ESPP obligations, the 2022 Notes, the 2022 Warrants and the 2018 Warrants. Stock awards with performance conditions are included in dilutive shares to the extent the performance condition is met. The dilutive potential shares of common stock are computed using the treasury stock method or the as-if converted method, as applicable. The effects of outstanding stock options, RSUs, ESPP obligations, Notes and Warrants are excluded from the computation of diluted net income per share in periods in which the effect would be antidilutive. The following tables present the calculation of basic and diluted net income per share attributable to common stockholders (in thousands, except per share data): Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Numerator: Net income $ 12,858 $ 40,598 $ 101,855 $ 27,974 Denominator: Weighted-average shares outstanding - basic 193,237 188,074 193,203 185,676 Weighted-average effect of potentially dilutive securities: Common stock options 460 1,049 577 1,153 RSUs 4,165 4,363 4,062 4,964 2018 Warrants — — — 1,126 2022 Notes 1,258 2,929 1,148 2,701 2022 Notes settlements 1,260 — 2,057 — 2022 Warrants 996 1,463 827 1,119 Partial settlement of 2022 Warrants 485 — 963 — Weighted-average shares outstanding - diluted 201,861 197,878 202,837 196,739 Net income per share - basic $ 0.07 $ 0.22 $ 0.53 $ 0.15 Net income per share - diluted $ 0.06 $ 0.21 $ 0.50 $ 0.14 Potentially dilutive securities that are not included in the calculation of diluted net income per share because doing so would be antidilutive are as follows (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 RSUs 75 455 341 748 ESPP obligations 224 273 224 273 Total potentially dilutive securities 299 728 565 1,021

Income Taxes

Income Taxes	9 Months Ended
	Sep. 30, 2020
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes We compute our provision for income taxes by applying the estimated annual effective tax rate to year-to-date income from recurring operations and adjust the provision for discrete tax items recorded in the period. Our income tax provision was $13 million and $34 million for the three and nine months ended September 30, 2020, respectively. The income tax provision was primarily attributable to the mix of earnings and losses in countries with differing statutory tax rates, the valuation allowance in the United States and the intercompany sale of certain intellectual property rights. Our income tax provision was $20 million and $5 million for the three and nine months ended September 30, 2019, respectively. The income tax provision was primarily attributable to foreign taxes and mix of earnings and losses in countries with differing statutory tax rates. Governments in certain countries where we do business have enacted legislation in response to the COVID-19 pandemic, including the Coronavirus Aid, Relief, and Economic Security Act (the “CARES Act”) enacted by the United States on March 27, 2020. We are continuing to analyze these legislative developments and believe that they have not had a material impact on our provision for income taxes for each of the three and nine months ended September 30, 2020. We are subject to taxation in the United States and foreign jurisdictions. As of September 30, 2020, our tax years 2004 to 2019 remain subject to examination in most jurisdictions.

Commitments and Contingencies

Commitments and Contingencies	9 Months Ended
	Sep. 30, 2020
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies Operating Leases For some of our offices and data centers, we have entered into non-cancelable operating lease agreements with various expiration dates through 2035. Certain lease agreements include options to renew or terminate the lease, which are not reasonably certain to be exercised and therefore are not factored into our determination of lease payments. Total operating lease costs were $21 million and $61 million, excluding short-term lease costs, variable lease costs and sublease income, each of which were immaterial, for the three and nine months ended September 30, 2020, respectively. Total operating lease costs were $17 million and $47 million, excluding short-term lease costs variable lease costs and sublease income, each of which were immaterial for the three and nine months ended September 30, 2019, respectively. For the nine months ended September 30, 2020, cash paid for amounts included in the measurement of operating lease liabilities was $42 million and operating lease liabilities arising from obtaining operating right-of-use assets totaled $102 million. As of September 30, 2020, the weighted-average remaining lease term is 8.7 years, and the weighted-average discount rate is 3.5%. Maturities of operating lease liabilities as of September 30, 2020 are presented in the table below (in thousands): Remainder of 2020 $ 20,762 2021 84,356 2022 82,717 2023 77,534 2024 60,157 Thereafter 263,726 Total operating lease payments 589,252 Less: imputed interest (91,657) Present value of operating lease liabilities $ 497,595 In addition to the amounts above, as of September 30, 2020, we have operating leases, primarily for offices, that have not yet commenced with undiscounted cash flows of $350 million. These operating leases will commence between 2020 and 2022 with lease terms of 2 to 14 years. Other Contractual Commitments Other contractual commitments consist of data center and IT operations and sales and marketing activities. There were no material contractual obligations that were entered into during the nine months ended September 30, 2020 that were outside the ordinary course of business. In addition to the amounts above, the repayment of our 2022 Notes and 2030 Notes with an aggregate principal amount of $243 million and $1.5 billion is due on June 1, 2022 and September 1, 2030, respectively. Refer to Note 10 for further information regarding our Notes. Also, $14 million of unrecognized tax benefits have been recorded as liabilities as of September 30, 2020. Letters of Credit As of September 30, 2020, we had letters of credit in the aggregate amount of $20 million, primarily in connection with our customer contracts and operating leases. Legal Proceedings From time to time, we are party to litigation and other legal proceedings in the ordinary course of business. While the results of any litigation or other legal proceedings are uncertain, management does not believe the ultimate resolution of any pending legal matters is likely to have a material adverse effect on our financial position, results of operations or cash flows, except for those matters for which we have recorded a loss contingency. We accrue for loss contingencies when it is both probable that we will incur the loss and when we can reasonably estimate the amount of the loss or range of loss. Generally, our subscription agreements require us to defend our customers for third-party intellectual property infringement and other claims. Any adverse determination related to intellectual property claims or other litigation could prevent us from offering our services and adversely affect our financial condition and results of operations.

Information about Geographic Ar

Information about Geographic Areas and Products	9 Months Ended
	Sep. 30, 2020
Segments, Geographical Areas [Abstract]
Information about Geographic Areas and Products	Information about Geographic Areas and Products Revenues by geographic area, based on the location of our users, were as follows for the periods presented (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 North America (1) $ 754,649 $ 590,058 $ 2,161,666 $ 1,660,403 EMEA (2) 287,230 213,355 803,194 619,793 Asia Pacific and other 110,093 82,420 304,294 228,467 Total revenues $ 1,151,972 $ 885,833 $ 3,269,154 $ 2,508,663 Property and equipment, net by geographic area were as follows (in thousands): September 30, 2020 December 31, 2019 North America (3) $ 322,885 $ 269,754 EMEA (2) 151,977 118,399 Asia Pacific and other 89,145 79,932 Property and equipment, net $ 564,007 $ 468,085 (1) Revenues attributed to the United States were 94% of North America revenues for each of the three and nine months ended September 30, 2020 and 2019, respectively. (2) Europe, the Middle East and Africa. (3) Property and equipment, net attributed to the United States were 75% and 73% of property and equipment, net attributable to North America as of September 30, 2020 and December 31, 2019, respectively. Subscription revenues consist of the following (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Digital workflow products $ 958,612 $ 721,161 $ 2,712,136 $ 2,034,872 ITOM products 132,774 113,749 389,480 321,013 Total subscription revenues $ 1,091,386 $ 834,910 $ 3,101,616 $ 2,355,885 Our digital workflow products include the Now Platform, Now IT Service Management, Now IT Business Management, Now DevOps, Now IT Asset Management, Now Security Operations, Now Integrated Risk Management, Now HR Service Delivery, Now Customer Service Management, and Now Field Service Management, and are generally priced on a per user basis. Our ITOM products are generally priced on a per node (physical or virtual server) basis. In previously issued consolidated financial statements, we referred to digital workflow products as “service management products.”

Summary of Significant Accoun_2

Summary of Significant Accounting Policies (Policies)	9 Months Ended
	Sep. 30, 2020
Accounting Policies [Abstract]
Basis of Presentation	Basis of Presentation The accompanying unaudited condensed consolidated financial statements and condensed footnotes have been prepared in accordance with the applicable rules and regulations of the Securities and Exchange Commission (the “SEC”) regarding interim financial reporting. Accordingly, they do not include all of the information and footnotes required by U.S. generally accepted accounting principles (“GAAP”) for complete financial statements due to the permitted exclusion of certain disclosures for interim reporting. In the opinion of management, all adjustments (consisting of normal recurring items) considered necessary under GAAP for fair statement of results for the interim periods presented have been included. The results of operations for the three and nine months ended September 30, 2020 are not necessarily indicative of the results to be expected for the year ending December 31, 2020 or for other interim periods or future years. The condensed consolidated balance sheet as of December 31, 2019 is derived from audited financial statements; however, it does not include all of the information and footnotes required by GAAP for complete financial statements. These condensed consolidated financial statements should be read in conjunction with the audited consolidated financial statements and related notes included in our Annual Report on Form 10-K for the year ended December 31, 2019, which was filed with the SEC on February 20, 2020.
Principles of Consolidation	Principles of Consolidation The condensed consolidated financial statements have been prepared in conformity with GAAP, and include our accounts and the accounts of our wholly-owned subsidiaries. All intercompany transactions and balances have been eliminated upon consolidation.
Use of Estimates	Use of Estimates The preparation of condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements, as well as reported amounts of revenues and expenses during the reporting period. Such management estimates and assumptions include, but are not limited to, evaluating the terms and conditions included within our customer contracts as well as determining the standalone selling price for each distinct performance obligation included in customer contracts with multiple performance obligations, the period of benefit for deferred commissions, purchase price allocation for business combinations, stock-based compensation, the useful life of our property and equipment, goodwill and identifiable intangible assets, whether an arrangement is or contains a lease, the discount rate used for operating leases, fair value of convertible notes and income taxes. Actual results could differ from those estimates.
Investments	Investments Investments consist of commercial paper, corporate notes and bonds, certificates of deposit and U.S. government and agency securities. We classify investments as available-for-sale at the time of purchase and re-evaluate such classification as of each balance sheet date. All investments are recorded at estimated fair value. Unrealized gains and losses for available-for-sale securities are included in accumulated other comprehensive income, net of tax, a component of stockholders’ equity, except for credit-related impairment losses for available-for-sale debt securities. We evaluate our investments with unrealized loss positions for other than temporary impairment by assessing if they are related to deterioration in credit risk and whether we expect to recover the entire amortized cost basis of the security, our intent to sell and whether it is more likely than not that we will be required to sell the securities before the recovery of their cost basis. Credit-related impairment losses, not to exceed the amount that fair value is less than the amortized cost basis, are recognized through an allowance for credit losses with changes in the allowance for credit losses recorded in interest income and other income, net in the condensed consolidated statements of comprehensive income. For purposes of identifying and measuring impairment, the policy election was made to exclude the applicable accrued interest from both the fair value and amortized cost basis. Applicable accrued interest, net of the allowance for credit losses (if any) of $13 million and $11 million, is recorded in prepaid expenses and other current assets on the condensed consolidated balance sheets as of September 30, 2020 and December 31, 2019, respectively. Realized gains and losses and declines in value judged to be other than temporary are determined based on the specific identification method and are reported in interest income and other income (expense), net in the condensed consolidated statements of comprehensive income.
Goodwill	Goodwill We evaluate and test the recoverability of goodwill for impairment at least annually or more frequently if circumstances indicate that goodwill may not be recoverable. We changed the timing of our annual assessment from fourth quarter to third quarter. The Company does not consider this change to be material. We believe the change in timing is preferable as it better aligns with the Company’s closing processes and create efficiency. This change did not delay, accelerate or avoid any impairment charge.
Accounts Receivable	Accounts Receivable We record trade accounts receivable at the net invoice value and such receivables are non-interest bearing. We consider receivables past due based on the contractual payment terms. We review our exposure to accounts receivable and reserve for specific amounts if collectibility is no longer reasonably assured based on assessment of various factors including historical loss rates and expectations of forward-looking loss estimates.
Concentration of Credit Risk and Significant Customers	Concentration of Credit Risk and Significant CustomersCredit risk arising from accounts receivable is mitigated to a certain extent due to our large number of customers and their dispersion across various industries and geographies. As of September 30, 2020, we had one customer, a channel partner, that represented 21% of our accounts receivable balance and no customers that individually exceeded 10% of our total revenues in any of the periods presented. As of December 31, 2019, there were no customers that represented more than 10% of our accounts receivable balance. For purposes of assessing concentration of credit risk and significant customers, a group of customers under common control or customers that are affiliates of each other are regarded as a single customer.
Accounting Pronouncements Adopted in 2020, Accounting Pronouncement Adopted in 2019, and Recently Issued Accounting Pronouncement Pending Adoption	Accounting Pronouncements Adopted in 2020 Cloud computing arrangements implementation costs In August 2018, the Financial Accounting Standards Board (“FASB”) issued ASU 2018-15, “Intangibles-Goodwill and Other-Internal-Use Software (“Subtopic 350-40”): Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract,” which aligns the requirements for capitalizing implementation costs incurred in a hosting arrangement that is a service contract with the requirements for capitalizing implementation costs incurred to develop or obtain internal-use software. The new standard requires capitalized costs to be amortized on a straight-line basis generally over the term of the arrangement, and the financial statement presentation for these capitalized costs would be the same as that of the fees related to the hosting arrangements. We adopted this standard on a prospective basis as of January 1, 2020. The adoption of this standard did not have a material impact on our previously reported consolidated financial statements for periods ended on or prior to December 31, 2019. Credit losses In June 2016, the FASB issued ASU 2016-13, “Financial Instruments-Credit Losses (“Topic 326”): Measurement of Credit Losses on Financial Instruments,” which requires a financial asset measured at amortized cost basis to be presented at the net amount expected to be collected, with further clarifications made more recently regarding the treatment of accrued interest, transfers between classifications for loans and debt securities, recoveries and the option to irrevocably elect the fair value option (on an instrument-by-instrument basis) for eligible financial assets at amortized costs. For trade receivables, loans, and other financial assets, we will be required to use a forward-looking expected loss model rather than the incurred loss model for recognizing credit losses which reflects losses that are probable. Credit losses relating to available-for-sale debt securities are required to be recorded through an allowance for credit losses rather than as a reduction in the amortized cost basis of the securities. We adopted Topic 326 on a modified retrospective basis as of January 1, 2020. The adoption of this standard did not result in any cumulative effect adjustment on our condensed consolidated financial statements upon adoption as of January 1, 2020. Accounting Pronouncement Adopted in 2019 Leases In February 2016, the FASB issued ASU 2016-02 Recently Issued Accounting Pronouncement Pending Adoption Debt with Conversion Options In August 2020, the FASB issued new guidance to simplify the accounting for certain financial instruments with characteristics of liabilities and equity, including convertible instruments and contracts on an entity’s own equity. The standard eliminates beneficial conversion feature and cash conversion models resulting in more convertible instruments being accounted for as a single unit; and simplifies classification of debt on the balance sheet and earnings per share calculation. This new standard is effective for our interim and annual periods beginning January 1, 2022 and earlier adoption is permitted. Amendments within this standard are required to be applied on a retrospective or modified retrospective basis. We are currently evaluating the impact of the adoption of this standard on our condensed consolidated financial statements. Income taxes In December 2019, the FASB issued ASU 2019-12, “Income Taxes (“Topic 740”): Simplifying the Accounting for Income Taxes,” which simplifies the accounting for incomes taxes by removing certain exceptions to the general principles in Topic 740 and amending existing guidance to improve consistent application. This new standard is effective for our interim and annual periods beginning January 1, 2021 and earlier adoption is permitted. Most amendments within this standard are required to be applied on a prospective basis, while certain amendments must be applied on a retrospective or modified retrospective basis. We expect the adoption of the standard will change the methodology of how we allocate interim period tax expense throughout an annual period. We are currently evaluating the impact of the adoption of this standard on our condensed consolidated financial statements.
Fair Value Measurements	We determine the fair value of our security holdings based on pricing from our service providers and market prices from industry-standard independent data providers. Such market prices may be quoted prices in active markets for identical assets (Level 1 inputs) or pricing determined using inputs other than quoted prices that are observable either directly or indirectly (Level 2 inputs), such as yield curve, volatility factors, credit spreads, default rates, loss severity, current market and contractual prices for the underlying instruments or debt, broker and dealer quotes, as well as other relevant economic measures.Our equity investments in privately-held companies are not included in the table above and are discussed in Note 3.
Legal Proceedings	From time to time, we are party to litigation and other legal proceedings in the ordinary course of business. While the results of any litigation or other legal proceedings are uncertain, management does not believe the ultimate resolution of any pending legal matters is likely to have a material adverse effect on our financial position, results of operations or cash flows, except for those matters for which we have recorded a loss contingency. We accrue for loss contingencies when it is both probable that we will incur the loss and when we can reasonably estimate the amount of the loss or range of loss. Generally, our subscription agreements require us to defend our customers for third-party intellectual property infringement and other claims. Any adverse determination related to intellectual property claims or other litigation could prevent us from offering our services and adversely affect our financial condition and results of operations.

Investments (Tables)

Investments (Tables)	9 Months Ended
	Sep. 30, 2020
Debt Securities, Available-for-sale [Abstract]
Schedule of Marketable Debt Securities	The following is a summary of our available-for-sale debt securities recorded within short-term and long-term investments on the condensed consolidated balance sheets (in thousands): September 30, 2020 Amortized Gross Gross Estimated Available-for-sale securities: Commercial paper $ 483,659 $ 120 $ (29) $ 483,750 Corporate notes and bonds 2,137,227 12,631 (852) 2,149,006 Certificates of deposit 16,276 15 — 16,291 U.S. government and agency securities 212,948 1,273 — 214,221 Total available-for-sale securities $ 2,850,110 $ 14,039 $ (881) $ 2,863,268 December 31, 2019 Amortized Gross Gross Estimated Available-for-sale securities: Commercial paper $ 101,416 $ 83 $ (9) $ 101,490 Corporate notes and bonds 1,654,166 7,360 (196) 1,661,330 Certificates of deposit 38,007 38 — 38,045 U.S. government and agency securities 127,544 254 (14) 127,784 Total available-for-sale securities $ 1,921,133 $ 7,735 $ (219) $ 1,928,649
Investments Classified by Contractual Maturity Date	The fair values of available-for-sale securities, by remaining contractual maturity, are as follows (in thousands): September 30, 2020 Due within 1 year $ 1,603,317 Due in 1 year through 5 years 1,259,951 Total $ 2,863,268
Fair Values and Gross Unrealized Losses of Available-for-Sale Securities Aggregated by Investment Category	The following table shows the fair values and the gross unrealized losses of these available-for-sale debt securities, classified by the length of time that the securities have been in a continuous unrealized loss position, and aggregated by investment types, excluding those securities classified within cash and cash equivalents on the condensed consolidated balance sheets (in thousands): September 30, 2020 Less than 12 Months 12 Months or Greater Total Fair Value Gross Fair Value Gross Fair Value Gross Commercial paper $ 164,040 $ (29) $ — $ — $ 164,040 $ (29) Corporate notes and bonds 709,621 (852) — — 709,621 (852) Total $ 873,661 $ (881) $ — $ — $ 873,661 $ (881) December 31, 2019 Less than 12 Months 12 Months or Greater Total Fair Value Gross Fair Value Gross Fair Value Gross Commercial paper $ 20,752 $ (9) $ — $ — $ 20,752 $ (9) Corporate notes and bonds 242,012 (181) 16,264 (15) 258,276 (196) U.S. government and agency securities 17,806 (14) — — 17,806 (14) Total $ 280,570 $ (204) $ 16,264 $ (15) $ 296,834 $ (219)

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	9 Months Ended
	Sep. 30, 2020
Fair Value Disclosures [Abstract]
Assets Measured at Fair Value on Recurring Basis	The following table presents our fair value hierarchy for our assets measured at fair value on a recurring basis as of September 30, 2020 (in thousands): Level 1 Level 2 Total Cash equivalents: Money market funds $ 1,096,142 $ — $ 1,096,142 U.S. government and agency securities — 600 600 Marketable securities: Commercial paper — 483,750 483,750 Corporate notes and bonds — 2,149,006 2,149,006 Certificates of deposit — 16,291 16,291 U.S. government and agency securities — 214,221 214,221 Total $ 1,096,142 $ 2,863,868 $ 3,960,010 The following table presents our fair value hierarchy for our assets measured at fair value on a recurring basis as of December 31, 2019 (in thousands): Level 1 Level 2 Total Cash equivalents: Money market funds $ 486,982 $ — $ 486,982 Commercial paper — 86,388 86,388 Marketable securities: Commercial paper — 101,490 101,490 Corporate notes and bonds — 1,661,330 1,661,330 Certificates of deposit — 38,045 38,045 U.S. government and agency securities — 127,784 127,784 Total $ 486,982 $ 2,015,037 $ 2,502,019

Goodwill and Intangible Assets

Goodwill and Intangible Assets (Tables)	9 Months Ended
	Sep. 30, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Goodwill	Goodwill balances are presented below (in thousands): Carrying Amount Balance as of December 31, 2019 $ 156,756 Goodwill acquired 73,784 Foreign currency translation adjustments 1,409 Balance as of September 30, 2020 $ 231,949
Schedule of Intangible Assets	Intangible assets consist of the following (in thousands): September 30, 2020 December 31, 2019 Developed technology $ 222,746 $ 177,746 Patents 58,609 67,730 Other 4,327 3,594 Intangible assets, gross 285,682 249,070 Less: accumulated amortization (129,856) (105,220) Intangible assets, net $ 155,826 $ 143,850
Schedule of Estimated Future Amortization Expense Related to Intangible Assets	The following table presents the estimated future amortization expense related to intangible assets held at September 30, 2020 (in thousands): Years Ending December 31, Remainder of 2020 $ 5,259 2021 42,516 2022 38,343 2023 33,127 2024 27,391 Thereafter 9,190 Total future amortization expense $ 155,826

Property and Equipment (Tables)

Property and Equipment (Tables)	9 Months Ended
	Sep. 30, 2020
Property, Plant and Equipment [Abstract]
Summary of Property and Equipment, Net	Property and equipment, net consists of the following (in thousands): September 30, 2020 December 31, 2019 Computer equipment $ 862,782 $ 680,160 Computer software 67,885 59,511 Leasehold and other improvements 149,235 125,299 Furniture and fixtures 59,705 53,651 Construction in progress 7,297 6,830 Property and equipment, gross 1,146,904 925,451 Less: Accumulated depreciation (582,897) (457,366) Property and equipment, net $ 564,007 $ 468,085

Derivative Contracts (Tables)

Derivative Contracts (Tables)	9 Months Ended
	Sep. 30, 2020
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Schedule of Fair Values of Outstanding Derivative Contracts	The fair value of these outstanding derivative contracts was as follows (in thousands): Condensed Consolidated Balance Sheet Location September 30, 2020 December 31, 2019 Derivative Assets: Foreign currency derivative contracts Prepaid expenses and other current assets $ 756 $ 2,237 Derivative Liabilities: Foreign currency derivative contracts Accrued expenses and other current liabilities $ 3,539 $ 1,362

Long-Term Debt (Tables)

Long-Term Debt (Tables)	9 Months Ended
	Sep. 30, 2020
Convertible Notes Payable [Abstract]
Summary of Convertible Senior Notes	The following table summarizes the carrying value of our outstanding debt (in thousands, except percentages): September 30, 2020 December 31, 2019 2030 Notes 2022 Notes 2022 Notes Long-term debt Principal $ 1,500,000 $ 242,727 $ 782,491 Less: debt issuance cost and debt discount, net of amortization (18,127) (19,067) (87,510) Net carrying amount $ 1,481,873 $ 223,660 $ 694,981 Effective interest rate of the liability component - 2022 Notes 4.75% Effective interest rate - 2030 Notes 1.53% Convertible Date Initial Conversion Price per Share Initial Conversion Rate per $1,000 Par Value Initial Number of Shares 2022 Notes February 1, 2022 $ 134.75 7.42 shares 5,807
Schedule of Estimated Fair Values of Convertible Senior Notes	The estimated fair value of the 2030 Notes and 2022 Notes at September 30, 2020 and December 31, 2019 based on the closing trading price per $100 of the 2030 Notes and 2022 Notes were as follows (in thousands): September 30, 2020 December 31, 2019 2022 Notes $ 871,849 $ 1,645,970 2030 Notes $ 1,464,120 $ —
Schedule of Note Hedges	Purchase Initial Shares Shares as of (in thousands) 2022 Note Hedge $ 128,017 5,807 1,801
Schedule of Warrants	Proceeds Initial Shares Strike Price First Expiration Date Shares as of (in thousands) (in thousands) (in thousands) 2022 Warrants $ 54,071 5,807 $ 203.40 September 1, 2022 1,829

Accumulated Other Comprehensi_2

Accumulated Other Comprehensive Income (Tables)	9 Months Ended
	Sep. 30, 2020
Equity [Abstract]
Schedule of Accumulated Other Comprehensive Income, Net of Tax	The components of accumulated other comprehensive income, net of tax, consist of the following (in thousands): September 30, 2020 December 31, 2019 Foreign currency translation adjustment $ 43,005 $ 20,884 Net unrealized gain on investments, net of tax 8,570 4,371 Accumulated other comprehensive income $ 51,575 $ 25,255

Stockholders' Equity (Tables)

Stockholders' Equity (Tables)	9 Months Ended
	Sep. 30, 2020
Equity [Abstract]
Schedule of Common Stock Outstanding and Reserved Shares of Common Stock for Future Issuance	As of September 30, 2020, we had 195.1 million shares of common stock outstanding and had reserved shares of common stock for future issuance as follows (in thousands): September 30, 2020 Stock plans: Options outstanding 604 RSUs (1) 8,356 Shares of common stock available for future grants: 2012 Equity Incentive Plan (2) 27,722 2012 Employee Stock Purchase Plan (2) 9,755 Total shares of common stock reserved for future issuance 46,437 (1) Represents the number of shares issuable upon settlement of outstanding restricted stock units (“RSUs”) and performance-based RSUs, assuming 100% of the target number of shares for performance-based RSUs, as discussed under the section entitled “RSUs” in Note 13. (2) Refer to Note 13 for a description of these plans.

Equity Awards (Tables)

Equity Awards (Tables)	9 Months Ended
	Sep. 30, 2020
Share-based Payment Arrangement [Abstract]
Schedule of Stock Option Activity	A summary of stock option activity for the nine months ended September 30, 2020 was as follows: Number of Weighted- Weighted- Aggregate (in thousands) (in years) (in thousands) Outstanding at December 31, 2019 1,154 $ 77.70 Exercised (149) $ 28.47 $ 44,465 Canceled (11) $ 75.77 Outstanding at March 31, 2020 994 $ 85.08 Exercised (343) $ 70.33 $ 95,041 Outstanding at June 30, 2020 651 $ 92.87 Exercised (46) $ 25.03 $ 20,233 Outstanding at September 30, 2020 604 $ 98.16 4.6 $ 233,515 Vested and expected to vest as of September 30, 2020 580 $ 91.47 4.4 $ 228,345 Vested and exercisable as of September 30, 2020 425 $ 34.83 2.7 $ 191,110
Schedule of Restricted Stock Unit Activity	A summary of RSU activity for the nine months ended September 30, 2020 was as follows: Number of Weighted-Average Grant-Date Fair Value Aggregate (in thousands) (in thousands) Outstanding at December 31, 2019 8,733 $ 185.39 Granted 2,810 $ 352.87 Vested (1,183) $ 151.19 $ 411,813 Forfeited (278) $ 199.48 Outstanding at March 31, 2020 10,082 $ 235.99 Granted 398 $ 341.10 Vested (1,061) $ 185.99 $ 394,458 Forfeited (219) $ 213.34 Outstanding at June 30, 2020 9,200 $ 246.89 Granted 283 $ 439.98 Vested (1,007) $ 194.61 $ 436,885 Forfeited (120) $ 242.32 Outstanding at September 30, 2020 8,356 $ 260.60 $ 4,052,833

Net Income Per Share (Tables)

Net Income Per Share (Tables)	9 Months Ended
	Sep. 30, 2020
Earnings Per Share [Abstract]
Schedule of Basic and Diluted Net Income Per Share	The following tables present the calculation of basic and diluted net income per share attributable to common stockholders (in thousands, except per share data): Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Numerator: Net income $ 12,858 $ 40,598 $ 101,855 $ 27,974 Denominator: Weighted-average shares outstanding - basic 193,237 188,074 193,203 185,676 Weighted-average effect of potentially dilutive securities: Common stock options 460 1,049 577 1,153 RSUs 4,165 4,363 4,062 4,964 2018 Warrants — — — 1,126 2022 Notes 1,258 2,929 1,148 2,701 2022 Notes settlements 1,260 — 2,057 — 2022 Warrants 996 1,463 827 1,119 Partial settlement of 2022 Warrants 485 — 963 — Weighted-average shares outstanding - diluted 201,861 197,878 202,837 196,739 Net income per share - basic $ 0.07 $ 0.22 $ 0.53 $ 0.15 Net income per share - diluted $ 0.06 $ 0.21 $ 0.50 $ 0.14
Schedule of Potentially Dilutive Securities	Potentially dilutive securities that are not included in the calculation of diluted net income per share because doing so would be antidilutive are as follows (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 RSUs 75 455 341 748 ESPP obligations 224 273 224 273 Total potentially dilutive securities 299 728 565 1,021

Commitments and Contingencies (

Commitments and Contingencies (Tables)	9 Months Ended
	Sep. 30, 2020
Commitments and Contingencies Disclosure [Abstract]
Schedule of Maturities of Operating Lease Liabilities	Maturities of operating lease liabilities as of September 30, 2020 are presented in the table below (in thousands): Remainder of 2020 $ 20,762 2021 84,356 2022 82,717 2023 77,534 2024 60,157 Thereafter 263,726 Total operating lease payments 589,252 Less: imputed interest (91,657) Present value of operating lease liabilities $ 497,595

Information about Geographic _2

Information about Geographic Areas and Products (Tables)	9 Months Ended
	Sep. 30, 2020
Segments, Geographical Areas [Abstract]
Revenues by Geographic Area, Based on Billing Location of Customer	Revenues by geographic area, based on the location of our users, were as follows for the periods presented (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 North America (1) $ 754,649 $ 590,058 $ 2,161,666 $ 1,660,403 EMEA (2) 287,230 213,355 803,194 619,793 Asia Pacific and other 110,093 82,420 304,294 228,467 Total revenues $ 1,151,972 $ 885,833 $ 3,269,154 $ 2,508,663
Schedule of Long Lived Assets by Geographic Area	Property and equipment, net by geographic area were as follows (in thousands): September 30, 2020 December 31, 2019 North America (3) $ 322,885 $ 269,754 EMEA (2) 151,977 118,399 Asia Pacific and other 89,145 79,932 Property and equipment, net $ 564,007 $ 468,085 (1) Revenues attributed to the United States were 94% of North America revenues for each of the three and nine months ended September 30, 2020 and 2019, respectively. (2) Europe, the Middle East and Africa. (3) Property and equipment, net attributed to the United States were 75% and 73% of property and equipment, net attributable to North America as of September 30, 2020 and December 31, 2019, respectively.
Schedule of Subscription Revenue	Subscription revenues consist of the following (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2020 2019 2020 2019 Digital workflow products $ 958,612 $ 721,161 $ 2,712,136 $ 2,034,872 ITOM products 132,774 113,749 389,480 321,013 Total subscription revenues $ 1,091,386 $ 834,910 $ 3,101,616 $ 2,355,885

Summary of Significant Accoun_3

Summary of Significant Accounting Policies (Details) - USD ($) $ in Thousands	9 Months Ended		12 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2018	Dec. 31, 2019	Jan. 01, 2019
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Accrued interest net of credit losses	$ 13,000			$ 11,000
Accounting Standards Update [Extensible List]		us-gaap:AccountingStandardsUpdate201602Member	us-gaap:AccountingStandardsUpdate201602Member
Operating lease right-of-use assets	457,726			$ 402,428
Operating lease liability	$ 497,595
Accounts Receivable | Customer Concentration Risk
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Concentration risk	21.00%
Accounting Standards Update 2016-02
New Accounting Pronouncements or Change in Accounting Principle [Line Items]
Operating lease right-of-use assets					$ 335,000
Operating lease liability					$ 363,000

Investments - Summary of Invest

Investments - Summary of Investments (Detail) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 2,850,110	$ 1,921,133
Gross Unrealized Gains	14,039	7,735
Gross Unrealized Losses	(881)	(219)
Estimated Fair Value	2,863,268	1,928,649
Commercial paper
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	483,659	101,416
Gross Unrealized Gains	120	83
Gross Unrealized Losses	(29)	(9)
Estimated Fair Value	483,750	101,490
Corporate notes and bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	2,137,227	1,654,166
Gross Unrealized Gains	12,631	7,360
Gross Unrealized Losses	(852)	(196)
Estimated Fair Value	2,149,006	1,661,330
Certificates of deposit
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	16,276	38,007
Gross Unrealized Gains	15	38
Gross Unrealized Losses	0	0
Estimated Fair Value	16,291	38,045
U.S. government and agency securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	212,948	127,544
Gross Unrealized Gains	1,273	254
Gross Unrealized Losses	0	(14)
Estimated Fair Value	$ 214,221	$ 127,784

Investments - Additional Inform

Investments - Additional Information (Detail) - USD ($) $ in Millions	9 Months Ended
	Sep. 30, 2020	Dec. 31, 2019
Debt Securities, Available-for-sale [Abstract]
Contractual maturities	36 months
Strategic investments	$ 27	$ 22

Investments - Maturities of Ava

Investments - Maturities of Available-for-Sale Investments (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Debt Securities, Available-for-sale [Abstract]
Due within 1 year	$ 1,603,317
Due in 1 year through 5 years	1,259,951
Total	$ 2,863,268	$ 1,928,649

Investments - Fair Values and G

Investments - Fair Values and Gross Unrealized Losses of Available-for-Sale Securities Aggregated by Investment Category (Detail) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Debt Securities, Available-for-sale [Line Items]
Continuous unrealized loss position, less than 12 months, fair value	$ 873,661	$ 280,570
Continuous unrealized loss position, less than 12 months, gross unrealized losses	(881)	(204)
Continuous unrealized loss position, 12 months or greater, fair value	0	16,264
Continuous unrealized loss position, 12 months or greater, gross unrealized loss	0	(15)
Continuous unrealized loss position, fair value	873,661	296,834
Continuous unrealized loss position, gross unrealized losses	(881)	(219)
Commercial paper
Debt Securities, Available-for-sale [Line Items]
Continuous unrealized loss position, less than 12 months, fair value	164,040	20,752
Continuous unrealized loss position, less than 12 months, gross unrealized losses	(29)	(9)
Continuous unrealized loss position, 12 months or greater, fair value	0	0
Continuous unrealized loss position, 12 months or greater, gross unrealized loss	0	0
Continuous unrealized loss position, fair value	164,040	20,752
Continuous unrealized loss position, gross unrealized losses	(29)	(9)
Corporate notes and bonds
Debt Securities, Available-for-sale [Line Items]
Continuous unrealized loss position, less than 12 months, fair value	709,621	242,012
Continuous unrealized loss position, less than 12 months, gross unrealized losses	(852)	(181)
Continuous unrealized loss position, 12 months or greater, fair value	0	16,264
Continuous unrealized loss position, 12 months or greater, gross unrealized loss	0	(15)
Continuous unrealized loss position, fair value	709,621	258,276
Continuous unrealized loss position, gross unrealized losses	$ (852)	(196)
U.S. government and agency securities
Debt Securities, Available-for-sale [Line Items]
Continuous unrealized loss position, less than 12 months, fair value		17,806
Continuous unrealized loss position, less than 12 months, gross unrealized losses		(14)
Continuous unrealized loss position, 12 months or greater, fair value		0
Continuous unrealized loss position, 12 months or greater, gross unrealized loss		0
Continuous unrealized loss position, fair value		17,806
Continuous unrealized loss position, gross unrealized losses		$ (14)

Fair Value Measurements (Detail

Fair Value Measurements (Detail) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total	$ 3,960,010	$ 2,502,019
Level 1
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total	1,096,142	486,982
Level 2
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Total	2,863,868	2,015,037
Cash equivalents | Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	1,096,142	486,982
Cash equivalents | Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents		86,388
Cash equivalents | U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	600
Cash equivalents | Level 1 | Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	1,096,142	486,982
Cash equivalents | Level 1 | Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents		0
Cash equivalents | Level 1 | U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0
Cash equivalents | Level 2 | Money market funds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	0	0
Cash equivalents | Level 2 | Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents		86,388
Cash equivalents | Level 2 | U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Cash equivalents	600
Investments | Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	483,750	101,490
Investments | Corporate notes and bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	2,149,006	1,661,330
Investments | Certificates of deposit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	16,291	38,045
Investments | U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	214,221	127,784
Investments | Level 1 | Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Investments | Level 1 | Corporate notes and bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Investments | Level 1 | Certificates of deposit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Investments | Level 1 | U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	0	0
Investments | Level 2 | Commercial paper
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	483,750	101,490
Investments | Level 2 | Corporate notes and bonds
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	2,149,006	1,661,330
Investments | Level 2 | Certificates of deposit
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	16,291	38,045
Investments | Level 2 | U.S. government and agency securities
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Marketable securities	$ 214,221	$ 127,784

Business Combinations (Details)

Business Combinations (Details) - USD ($) $ in Thousands	Jul. 01, 2020	Feb. 07, 2020	Feb. 06, 2020	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Business Acquisition [Line Items]
Goodwill				$ 231,949		$ 156,756
Sweagle NV
Business Acquisition [Line Items]
Cash payment to acquire businesses	$ 25,000
Intangible assets	8,000
Net deferred tax liabilities	2,000
Goodwill	19,000
Rupert Labs, Inc.
Business Acquisition [Line Items]
Cash payment to acquire businesses		$ 33,000
Net deferred tax liabilities		5,000
Goodwill		15,000
Loom Systems Ltd.
Business Acquisition [Line Items]
Cash payment to acquire businesses			$ 58,000
Net deferred tax liabilities			4,000
Goodwill			40,000
Developed technology
Business Acquisition [Line Items]
Weighted average useful life				5 years	5 years
Developed technology | Sweagle NV
Business Acquisition [Line Items]
Intangible assets	$ 7,000
Weighted average useful life	5 years
Developed technology | Rupert Labs, Inc.
Business Acquisition [Line Items]
Intangible assets		$ 22,000
Weighted average useful life		5 years
Developed technology | Loom Systems Ltd.
Business Acquisition [Line Items]
Intangible assets			$ 17,000
Weighted average useful life			5 years

Goodwill and Intangible Asset_2

Goodwill and Intangible Assets - Schedule of Goodwill (Details) $ in Thousands	9 Months Ended
	Sep. 30, 2020USD ($)
Goodwill [Roll Forward]
Goodwill, beginning of period	$ 156,756
Goodwill acquired	73,784
Foreign currency translation adjustments	1,409
Goodwill, end of period	$ 231,949

Goodwill and Intangible Asset_3

Goodwill and Intangible Assets - Schedule of Intangible Assets (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets, gross	$ 285,682	$ 249,070
Less: accumulated amortization	(129,856)	(105,220)
Intangible assets, net	155,826	143,850
Remainder of 2020	5,259
2021	42,516
2022	38,343
2023	33,127
2024	27,391
Thereafter	9,190
Total future amortization expense	155,826
Developed technology
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets, gross	222,746	177,746
Patents
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets, gross	58,609	67,730
Other
Acquired Finite-Lived Intangible Assets [Line Items]
Intangible assets, gross	$ 4,327	$ 3,594

Goodwill and Intangible Asset_4

Goodwill and Intangible Assets - Additional Information (Details) - USD ($) $ in Millions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Finite-Lived Intangible Assets [Line Items]
Intangible assets, net				$ 37
Amortization expense	$ 10	$ 9	$ 35	24
Developed technology
Finite-Lived Intangible Assets [Line Items]
Intangible assets, net			$ 7	$ 26
Weighted average useful life			5 years	5 years
Patents
Finite-Lived Intangible Assets [Line Items]
Intangible assets, net				$ 11
Weighted average useful life				6 years

Property and Equipment (Detail)

Property and Equipment (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 1,146,904		$ 1,146,904		$ 925,451
Less: Accumulated depreciation	(582,897)		(582,897)		(457,366)
Property and equipment, net	564,007		564,007		468,085
Depreciation	58,000	$ 42,000	160,000	$ 119,000
Computer equipment
Property, Plant and Equipment [Line Items]
Property and equipment, gross	862,782		862,782		680,160
Computer software
Property, Plant and Equipment [Line Items]
Property and equipment, gross	67,885		67,885		59,511
Leasehold and other improvements
Property, Plant and Equipment [Line Items]
Property and equipment, gross	149,235		149,235		125,299
Furniture and fixtures
Property, Plant and Equipment [Line Items]
Property and equipment, gross	59,705		59,705		53,651
Construction in progress
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 7,297		$ 7,297		$ 6,830

Derivative Contracts (Details)

Derivative Contracts (Details) - Foreign currency derivative contracts - Not Designated as Hedging Instruments - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
Derivatives, Fair Value [Line Items]
Derivative, notional amount	$ 310,000	$ 358,000
Level 2 | Prepaid expenses and other current assets
Derivatives, Fair Value [Line Items]
Derivative Assets	756	2,237
Level 2 | Accrued expenses and other current liabilities
Derivatives, Fair Value [Line Items]
Derivative Liabilities	$ 3,539	$ 1,362

Deferred Revenue and Performa_2

Deferred Revenue and Performance Obligations - Revenues Recognized from Deferred Revenues (Details) - USD ($) $ in Billions	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Revenue from Contract with Customer [Abstract]
Deferred revenue recognized	$ 1	$ 0.7	$ 1.9	$ 1.4

Deferred Revenue and Performa_3

Deferred Revenue and Performance Obligations - Transaction Price Allocated to the Remaining Performance Obligations (Details) $ in Billions	Sep. 30, 2020USD ($)
Revenue from Contract with Customer [Abstract]
Remaining non-cancelable performance obligations	$ 7.3
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations expected to be satisfied (percent)	52.00%
Performance obligations period	12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-10-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligations expected to be satisfied (percent)	48.00%
Performance obligations period

Long-Term Debt - Schedule of No

Long-Term Debt - Schedule of Notes Payable (Details) - USD ($)	Sep. 30, 2020	Dec. 31, 2019	Jun. 30, 2017
2030 Notes
Debt Instrument [Line Items]
Principal	$ 1,500,000,000
Less: debt issuance cost and debt discount, net of amortization	(18,127,000)
Net carrying amount	$ 1,481,873,000
Effective interest rate	1.53%
2022 Notes
Debt Instrument [Line Items]
Principal	$ 242,727,000	$ 782,491,000	$ 782,500,000
Less: debt issuance cost and debt discount, net of amortization	(19,067,000)	(87,510,000)
Net carrying amount	$ 223,660,000	$ 694,981,000
Effective interest rate	4.75%

Long-Term Debt - Additional Inf

Long-Term Debt - Additional Information (Details) shares in Millions	Aug. 11, 2020USD ($)shares	Aug. 31, 2020USD ($)	Dec. 31, 2020USD ($)	Sep. 30, 2020USD ($)shares	Sep. 30, 2019USD ($)	Sep. 30, 2020USD ($)trading_daydayshares	Sep. 30, 2019USD ($)shares	Dec. 31, 2019USD ($)	Jun. 30, 2017USD ($)	Nov. 30, 2013USD ($)
Debt Instrument [Line Items]
Interest expense				$ 7,980,000	$ 8,371,000	$ 25,038,000	$ 24,808,000
Estimated fair value of the note based on the closing trading price								$ 100
Percentage of purchase price of notes which should be paid upon fundamental change (percent)						100.00%
Benefit from exercise of 2022 Note Hedge				$ 1,161,955,000		$ 1,183,819,000
Net proceeds from unwind of 2022 Note Hedge						1,105,542,000	0
Loss on extinguishment of 2022 Notes						$ 41,657,000	$ 0
Warrant exercise period | trading_day						60
2022 Warrants
Debt Instrument [Line Items]
Number of shares to be issued upon exercise of the Warrants (in shares) | shares	2.3
Number of potential securities issued upon automatic exercise of the Warrants (in shares) | shares				1.1		1.1
2018 Warrants
Debt Instrument [Line Items]
Number of shares to be issued upon exercise of the Warrants (in shares) | shares						4.3	4.3
Stock Price Trigger Measurement
Debt Instrument [Line Items]
Trading days threshold | day						20
Consecutive trading days threshold, total | day						30
Threshold percentage of stock price trigger (percent)						130.00%
Notes Price Trigger Measurement
Debt Instrument [Line Items]
Trading days threshold | day						5
Consecutive trading days threshold, total | day						5
Threshold percentage of stock price trigger (percent)						98.00%
Conversion of notes base conversion price						$ 1,000
2030 Notes
Debt Instrument [Line Items]
Stated interest rate		1.40%
Debt term		10 years
Face amount of debt				$ 1,500,000,000		1,500,000,000
Percentage of principle issued		0.9963
Payments of debt issuance costs		$ 13,000,000
2022 Notes
Debt Instrument [Line Items]
Equity recorded at time of issuance				160,000,000		160,000,000
Stated interest rate									0.00%
Face amount of debt				$ 242,727,000		242,727,000		$ 782,491,000	$ 782,500,000
Cash paid for settlement of debt						43,000,000
Fair value adjustments						79,000,000
Benefit from exercise of 2022 Note Hedge						$ 78,000,000
Repurchased face amount	$ 496,800,000
Net proceeds from unwind of 2022 Note Hedge	1,100,000,000
Extinguishment of debt, amount, debt component	493,000,000
Extinguishment of debt, amount, equity component	1,100,000,000
Loss on extinguishment of 2022 Notes	39,000,000
Unamortized debt discount and unamortized debt issuance costs	$ 43,000,000
Reduction of aggregate number of call options (in shares) | shares	3.7
2022 Notes | Forecast
Debt Instrument [Line Items]
Cash paid for settlement of debt			$ 70,000,000
2018 Notes
Debt Instrument [Line Items]
Stated interest rate										0.00%
Face amount of debt										$ 575,000,000

Long-Term Debt - Schedule of Fa

Long-Term Debt - Schedule of Fair Value (Details) - Level 2 - USD ($) $ in Thousands	Sep. 30, 2020	Dec. 31, 2019
2022 Notes
Debt Instrument [Line Items]
Estimated fair values of notes	$ 871,849	$ 1,645,970
2030 Notes
Debt Instrument [Line Items]
Estimated fair values of notes	$ 1,464,120	$ 0

Long-Term Debt - Schedule of Co

Long-Term Debt - Schedule of Conversion (Details) - 2022 Notes	2 Months Ended
	Jun. 30, 2017shares$ / shares
Debt Instrument [Line Items]
Initial Conversion Price per Share (in dollars per share) | $ / shares	$ 134.75
Initial Conversion Rate	0.00742
Initial Number of Shares (in shares) | shares	5,807,000

Long-Term Debt - Schedule of _2

Long-Term Debt - Schedule of Note Hedges (Details) - 2022 Note Hedge $ in Thousands	9 Months Ended
	Sep. 30, 2020USD ($)shares
Derivative [Line Items]
Purchase | $	$ 128,017
Initial Shares (in shares)	5,807,000
Shares as of June 30, 2020 (in shares)	1,801,000

Long-Term Debt - Schedule of Wa

Long-Term Debt - Schedule of Warrants (Details) - 2022 Warrants $ / shares in Units, shares in Thousands, $ in Thousands	9 Months Ended
	Sep. 30, 2020USD ($)$ / sharesshares
Class of Warrant or Right [Line Items]
Proceeds | $	$ 54,071
Initial Shares (in shares)	5,807
Strike Price (in dollars per share) | $ / shares	$ 203.40
Shares as of June 30, 2020 (in shares)	1,829

Accumulated Other Comprehensi_3

Accumulated Other Comprehensive Income (Details) - USD ($) $ in Thousands	Sep. 30, 2020	Jun. 30, 2020	Dec. 31, 2019	Sep. 30, 2019	Jun. 30, 2019	Dec. 31, 2018
Accumulated Other Comprehensive Income (Loss) [Line Items]
Accumulated other comprehensive income	$ 2,673,716	$ 2,478,806	$ 2,127,941	$ 1,429,473	$ 1,260,946	$ 1,111,199
Foreign currency translation adjustment
Accumulated Other Comprehensive Income (Loss) [Line Items]
Accumulated other comprehensive income	43,005		20,884
Net unrealized gain on investments, net of tax
Accumulated Other Comprehensive Income (Loss) [Line Items]
Accumulated other comprehensive income	8,570		4,371
Accumulated other comprehensive income
Accumulated Other Comprehensive Income (Loss) [Line Items]
Accumulated other comprehensive income	$ 51,575	$ 29,772	$ 25,255	$ 19,631	$ 13,542	$ (4,035)

Stockholders' Equity - Addition

Stockholders' Equity - Additional Information (Detail) - shares	Aug. 11, 2020	Sep. 30, 2020	Sep. 30, 2019
Equity [Abstract]
Shares of common stock, authorized (in shares)		600,000,000
Shares of common stock, issued and sold (in shares)		195,100,000
Stock issued during period, shares, new issues (in shares)		3,300,000	4,100,000
2022 convertible senior notes
Class of Stock [Line Items]
Number of shares to be issued upon exercise of the Warrants (in shares)	2,300,000
2018 Warrants
Class of Stock [Line Items]
Number of shares to be issued upon exercise of the Warrants (in shares)		4,300,000	4,300,000

Stockholders' Equity - Outstand

Stockholders' Equity - Outstanding and Reserved Shares of Common Stock for Future Issuance (Detail) - shares	9 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Dec. 31, 2019
Common stock outstanding and reserved shares of common stock for future issuance
Options outstanding (in shares)	604,000	651,000	994,000	1,154,000
Total shares of common stock reserved for future issuance (in shares)	46,437,000
2012 Equity Incentive Plan
Common stock outstanding and reserved shares of common stock for future issuance
Total shares of common stock reserved for future issuance (in shares)	27,722,000
2012 Employee Stock Purchase Plan
Common stock outstanding and reserved shares of common stock for future issuance
Total shares of common stock reserved for future issuance (in shares)	9,755,000
Options outstanding
Common stock outstanding and reserved shares of common stock for future issuance
Options outstanding (in shares)	604,000
RSUs
Common stock outstanding and reserved shares of common stock for future issuance
RSUs (in shares)	8,356,000	9,200,000	10,082,000	8,733,000
Performance-based RSUs
Common stock outstanding and reserved shares of common stock for future issuance
Number of shares eligible to vest (percent)	100.00%

Equity Awards - Additional Info

Equity Awards - Additional Information (Detail) $ in Millions	9 Months Ended
	Sep. 30, 2020USD ($)incentive_planshares	Sep. 30, 2019USD ($)	Jun. 30, 2020shares	Mar. 31, 2020shares	Dec. 31, 2019shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of equity incentive plans | incentive_plan	2
Fair value of stock options vested	$ 2
Total unrecognized compensation cost, adjusted for estimated forfeitures, related to unvested stock options	$ 11
Options outstanding
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Remaining weighted-average period	4 years
Restricted stock units with service condition only
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares outstanding (in shares) | shares	7,900,000
Restricted stock units with service and performance conditions
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares outstanding (in shares) | shares	500,000
Restricted stock units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Remaining weighted-average period	2 years 10 months 24 days
Number of shares outstanding (in shares) | shares	8,356,000		9,200,000	10,082,000	8,733,000
Unrecognized compensation expense expected to be recognized	$ 1,700
Performance-based RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares eligible to vest (percent)	100.00%
Incremental expense recognized over the remaining vesting period	$ 29
Stock-based compensation expense, net of actual and estimated forfeitures	$ 41	$ 54
Performance-based RSUs | Vesting, tranche one
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Award vesting percentage	33.00%
Performance-based RSUs | Vesting, tranche two
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting term	2 years
Performance-based RSUs | Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares eligible to vest (percent)	0.00%
Performance-based RSUs | Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares eligible to vest (percent)	180.00%
2012 Equity Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares of common stock outstanding, increase, percentage	5.00%
2012 Equity Incentive Plan | Restricted stock units (RSUs)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Vesting term	4 years
2012 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of shares of common stock outstanding, increase, percentage	1.00%
Common stock purchase price percentage	85.00%
Award offering period	6 months
2005 Equity Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options granted to new employees vest, percentage per annum	25.00%
Requisite service period to vest employment continuation period	3 years
Options granted, exercisable period	10 years

Equity Awards - Summary of Stoc

Equity Awards - Summary of Stock Option Activity (Detail) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended			9 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020	Sep. 30, 2020
Number of Shares
Outstanding, beginning balance (in shares)	651,000	994,000	1,154,000	1,154,000
Exercised (in shares)	(46,000)	(343,000)	(149,000)
Canceled (in shares)			(11,000)
Outstanding, ending balance (in shares)	604,000	651,000	994,000	604,000
Vested and expected to vest (in shares)	580,000			580,000
Vested and exercisable (in shares)	425,000			425,000
Weighted- Average Exercise Price Per Share
Outstanding, beginning balance (in dollars per share)	$ 92.87	$ 85.08	$ 77.70	$ 77.70
Exercised (in dollars per share)	25.03	70.33	28.47
Canceled (in dollars per share)			75.77
Outstanding, ending balance (in dollars per share)	98.16	$ 92.87	$ 85.08	98.16
Vested and expected to vest (in dollars per share)	91.47			91.47
Vested and exercisable (in dollars per share)	$ 34.83			$ 34.83
Weighted-average remaining contractual term, outstanding				4 years 7 months 6 days
Weighted-average remaining contractual term, vested and expected to vest				4 years 4 months 24 days
Weighted-average remaining contractual term, vested and exercisable				2 years 8 months 12 days
Aggregate intrinsic value, exercised	$ 20,233	$ 95,041	$ 44,465
Aggregate intrinsic value, outstanding	233,515			$ 233,515
Aggregate intrinsic value, vested and expected to vest	228,345			228,345
Aggregate intrinsic value, vested and exercisable	$ 191,110			$ 191,110

Equity Awards - Restricted Stoc

Equity Awards - Restricted Stock Unit Table (Details) - Restricted stock units (RSUs) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended
	Sep. 30, 2020	Jun. 30, 2020	Mar. 31, 2020
Number of Shares
Outstanding, beginning balance (in shares)	9,200,000	10,082,000	8,733,000
Granted (in shares)	283,000	398,000	2,810,000
Vested (in shares)	(1,007,000)	(1,061,000)	(1,183,000)
Forfeited (in shares)	(120,000)	(219,000)	(278,000)
Outstanding, ending balance (in shares)	8,356,000	9,200,000	10,082,000
Weighted-Average Grant-Date Fair Value Per Share
Outstanding, beginning balance (in dollar per share)	$ 246.89	$ 235.99	$ 185.39
Granted (in dollar per share)	439.98	341.10	352.87
Vested (in dollar per share)	194.61	185.99	151.19
Forfeited (in dollar per share)	242.32	213.34	199.48
Outstanding, ending balance (in dollar per share)	$ 260.60	$ 246.89	$ 235.99
Aggregate Intrinsic Value
Aggregate intrinsic value, vested	$ 436,885	$ 394,458	$ 411,813
Aggregate intrinsic value, outstanding	$ 4,052,833

Net Income Per Share - Schedule

Net Income Per Share - Schedule of Basic and Diluted Net Income Per Share Attributable to Common Stockholders (Detail) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Numerator:
Net income	$ 12,858	$ 40,598	$ 101,855	$ 27,974
Denominator:
Weighted-average shares outstanding - basic (in shares)	193,237	188,074	193,203	185,676
Weighted-average shares outstanding - diluted (in shares)	201,861	197,878	202,837	196,739
Net income (loss) per share - basic (in dollars per share)	$ 0.07	$ 0.22	$ 0.53	$ 0.15
Net income (loss) per share - diluted (in dollars per share)	$ 0.06	$ 0.21	$ 0.50	$ 0.14
Common stock options
Denominator:
Potentially dilutive securities (in shares)	460	1,049	577	1,153
Restricted stock units (RSUs)
Denominator:
Potentially dilutive securities (in shares)	4,165	4,363	4,062	4,964
2022 Notes | Convertible senior notes
Denominator:
Potentially dilutive securities (in shares)	1,258	2,929	1,148	2,701
Potentially dilutive securities (in shares)	1,260	0	2,057	0
2018 Warrants | Warrants
Denominator:
Potentially dilutive securities (in shares)	0	0	0	1,126
2022 Warrants | Warrants
Denominator:
Potentially dilutive securities (in shares)	996	1,463	827	1,119
Partial settlement of 2022 Warrants (in shares)	485	0	963	0

Net Income Per Share - Schedu_2

Net Income Per Share - Schedule of Potentially Dilutive Securities (Detail) - shares shares in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	299	728	565	1,021
RSUs
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	75	455	341	748
ESPP obligations
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Total potentially dilutive securities (in shares)	224	273	224	273

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Income Tax Disclosure [Abstract]
Income tax (benefit) provision	$ 12,575	$ 20,172	$ 33,970	$ 5,025

Commitments and Contingencies -

Commitments and Contingencies - Additional Information (Details) - USD ($)	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019	Jun. 30, 2017
Debt Instrument [Line Items]
Operating lease costs	$ 21,000,000	$ 17,000,000	$ 61,000,000	$ 47,000,000
Operating lease liabilities, payments			42,000,000
Right-of-use assets obtained in exchange for operating lease liabilities			$ 102,000,000
Weighted-average lease remaining lease term	8 years 8 months 12 days		8 years 8 months 12 days
Weighted-average discount rate	3.50%		3.50%
Undiscounted cash flows			$ 350,000,000
Unrecognized tax benefits	$ 14,000,000		14,000,000
Letters of credit	20,000,000		20,000,000
2022 Notes
Debt Instrument [Line Items]
Principal	242,727,000		242,727,000		$ 782,491,000	$ 782,500,000
2030 Notes
Debt Instrument [Line Items]
Principal	$ 1,500,000,000		$ 1,500,000,000
Minimum
Debt Instrument [Line Items]
Operating lease term	2 years		2 years
Maximum
Debt Instrument [Line Items]
Operating lease term	14 years		14 years

Commitments and Contingencies_2

Commitments and Contingencies - Maturity of Operating Lease Liabilities (Details) $ in Thousands	Sep. 30, 2020USD ($)
Commitments and Contingencies Disclosure [Abstract]
Remainder of 2020	$ 20,762
2021	84,356
2022	82,717
2023	77,534
2024	60,157
Thereafter	263,726
Total operating lease payments	589,252
Less: imputed interest	(91,657)
Present value of operating lease liabilities	$ 497,595

Information about Geographic _3

Information about Geographic Areas and Products - Geographic Disclosures (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019	Dec. 31, 2019
Revenues by geography
Total revenues	$ 1,151,972	$ 885,833	$ 3,269,154	$ 2,508,663
Property and equipment by geography
Property and equipment, net	$ 564,007		$ 564,007		$ 468,085
Percentage of U.S. revenues in North America	94.00%	94.00%	94.00%	94.00%
Percentage of U.S. net property and equipment in North America	75.00%		75.00%		73.00%
North America
Revenues by geography
Total revenues	$ 754,649	$ 590,058	$ 2,161,666	$ 1,660,403
Property and equipment by geography
Property and equipment, net	322,885		322,885		$ 269,754
EMEA
Revenues by geography
Total revenues	287,230	213,355	803,194	619,793
Property and equipment by geography
Property and equipment, net	151,977		151,977		118,399
Asia Pacific and other
Revenues by geography
Total revenues	110,093	$ 82,420	304,294	$ 228,467
Property and equipment by geography
Property and equipment, net	$ 89,145		$ 89,145		$ 79,932

Information about Geographic _4

Information about Geographic Areas and Products - Subscription Revenues (Detail) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2020	Sep. 30, 2019	Sep. 30, 2020	Sep. 30, 2019
Segment Reporting Information [Line Items]
Subscription revenues	$ 1,151,972	$ 885,833	$ 3,269,154	$ 2,508,663
Digital workflow products
Segment Reporting Information [Line Items]
Subscription revenues	958,612	721,161	2,712,136	2,034,872
ITOM products
Segment Reporting Information [Line Items]
Subscription revenues	132,774	113,749	389,480	321,013
Total subscription revenues
Segment Reporting Information [Line Items]
Subscription revenues	$ 1,091,386	$ 834,910	$ 3,101,616	$ 2,355,885

Uncategorized Items - now-20200

Label	Element	Value
Restricted Cash, Current	us-gaap_RestrictedCashCurrent	$ 3,516,000
Restricted Cash, Current	us-gaap_RestrictedCashCurrent	$ 2,615,000