Loans And Allowance For Loan Losses | LOANS AND ALLOWANCE FOR CREDIT LOSSES LOAN PORTFOLIOS Loans held for investment consist of the following: December 31, September 30, Real estate loans: Residential Core $ 11,170,777 $ 11,385,142 Residential Home Today 39,749 40,936 Home equity lines of credit (1) 3,513,094 3,323,381 Home equity loans (1) 608,454 561,926 Construction 18,225 21,701 Real estate loans 15,350,299 15,333,086 Other loans 6,746 5,705 Add (deduct): Deferred loan expenses, net 65,880 64,956 Loans in process (9,457) (11,686) Allowance for credit losses on loans (70,559) (70,002) Loans held for investment, net $ 15,342,909 $ 15,322,059 (1) For the three months ending December 31, 2024, balances of home equity lines of credit and home equity loans are reported as separate line items. Prior periods have been reclassified to conform to the current presentation. Loans held for investment are carried at amortized cost, which includes outstanding principal balance adjusted for any unamortized premiums or discounts, net of deferred fees and expenses and any applicable loans-in-process. Accrued interest is $55,628 and $56,982 as of December 31, 2024 and September 30, 2024, respectively, and is reported in accrued interest receivable on the CONSOLIDATED STATEMENTS OF CONDITION. A large concentration of the Company’s lending is in Ohio and Florida. At December 31, 2024 and September 30, 2024, the percentage of aggregate Residential Core, Residential Home Today and Construction loans secured by properties in Ohio was 58% at both dates, and the percentage of those loans secured by properties in Florida was 17% at both dates. As of December 31, 2024 and September 30, 2024, home equity lines of credit were concentrated in Ohio (23% at both dates), Florida (22% at both dates), and California (17% and 16%, respectively). As of December 31, 2024 and September 30, 2024, home equity loans were concentrated in Ohio (25% and 26%, respectively), Florida (24% and 25%, respectively), and California (19% as of both dates). Residential Core mortgage loans represent the largest portion of the residential real estate portfolio. The Company believes overall credit risk is low based on the nature, composition, collateral, products, lien position and performance of the portfolio. The portfolio does not include loan types or structures that have experienced severe performance problems at other financial institutions (sub-prime, no documentation or pay-option adjustable-rate mortgages). The portfolio contains "Smart Rate" adjustable-rate mortgage loans whereby the interest rate is locked initially for three or five years then resets annually, subject to periodic rate adjustments caps and various re-lock options available to the borrower. Although the borrower is qualified for its loan at a higher rate than the initial rate offered, the adjustable-rate feature may impact a borrower's ability to afford the higher payments upon rate reset during periods of rising interest rates while this repayment risk may be reduced in a declining or low rate environment. With limited historical loss experience compared to other types of loans in the portfolio, judgment is required by management in assessing the allowance required on adjustable-rate mortgage loans. The principal amount of adjustable-rate mortgage loans included in the Residential Core portfolio was $4,278,412 and $4,379,132 at December 31, 2024 and September 30, 2024, respectively. Home Today was an affordable housing program targeted to benefit low- and moderate-income home buyers. Most loans under the program were originated prior to 2009. No new loans were originated under the Home Today program after 2016. Home Today loans have greater credit risk than traditional residential real estate mortgage loans. The Company originates construction loans to individuals for the construction of their personal single-family residence by a qualified builder (construction/permanent loans). The Company’s construction/permanent loans generally provide for disbursements to the builder or sub-contractors during the construction phase as work progresses. During the construction phase, the borrower only pays interest on the drawn balance. Upon completion of construction, the loan converts to a permanent amortizing loan without the expense of a second closing. The Company offers construction/permanent loans with fixed or adjustable-rates, and a current maximum loan-to-completed-appraised value ratio of 85%. Other loans are comprised of loans secured by certificate of deposit accounts, which are fully secured and recoverable in the event of non-payment, and forgivable down payment assistance loans, which are unsecured loans used as down payment assistance to borrowers qualified through partner housing agencies. The Company records a liability for the down payment assistance loans which are forgiven in equal increments over a pre-determined term, subject to residency requirements. Loans held for sale include loans originated or purchased with the intent to sell which are generally priced in alignment with secondary market pricing and may be subject to loan level pricing adjustments. Additionally, loans originated or purchased for the held for investment portfolio may later be identified for sale and transferred to the held for sale portfolio, which may include loans originated or purchased within the parameters of programs established by Fannie Mae. During the three months ended December 31, 2024 and December 31, 2023, reclassifications to the held for sale portfolio included loans that were sold during the period, including those in contracts pending settlement at the end of the period, and loans originated for the held for investment portfolio that were later identified for sale. At December 31, 2024 and September 30, 2024, mortgage loans held for sale totaled $829 and $17,775, respectively. During the three months ended December 31, 2024, the principal balance of loans sold, according to trade date, was $72,031 (including loans in contracts pending settlement) compared to $87,843 (including no contracts pending settlement) during the three months ended December 31, 2023. During the three months ended December 31, 2024, the amortized cost of loans originated as held for sale that were subsequently transferred to the held for investment portfolio was $1,327, compared to $0 during the three months ended December 31, 2023. DELINQUENCY and NON-ACCRUAL An aging analysis of the amortized cost in loan receivables that are past due at December 31, 2024 and September 30, 2024, is summarized in the following tables. When a loan is more than one month past due on its scheduled payments, the loan is considered 30 days or more past due, regardless of the number of days in each month. 30-59 60-89 90 Days or Total Past Current Total December 31, 2024 Real estate loans: Residential Core $ 8,707 $ 4,579 $ 10,022 $ 23,308 $ 11,171,542 $ 11,194,850 Residential Home Today 637 422 535 1,594 37,694 39,288 Home equity lines of credit 4,541 1,293 4,643 10,477 3,539,698 3,550,175 Home equity loans 310 125 461 896 612,826 613,722 Construction — — — — 8,687 8,687 Total real estate loans 14,195 6,419 15,661 36,275 15,370,447 15,406,722 Other loans — — — — 6,746 6,746 Total $ 14,195 $ 6,419 $ 15,661 $ 36,275 $ 15,377,193 $ 15,413,468 30-59 60-89 90 Days or Total Past Current Total September 30, 2024 Real estate loans: Residential Core $ 7,554 $ 4,024 $ 8,881 $ 20,459 $ 11,388,395 $ 11,408,854 Residential Home Today 814 307 693 1,814 38,657 40,471 Home equity lines of credit 3,556 1,014 4,078 8,648 3,351,495 3,360,143 Home equity loans 578 107 282 967 565,906 566,873 Construction — — — — 10,015 10,015 Total real estate loans 12,502 5,452 13,934 31,888 15,354,468 15,386,356 Other loans — — — — 5,705 5,705 Total $ 12,502 $ 5,452 $ 13,934 $ 31,888 $ 15,360,173 $ 15,392,061 Loans are placed in non-accrual status when they are contractually 90 days or more past due. The number of days past due is determined by the number of scheduled payments that remain unpaid, assuming a period of 30 days between each scheduled payment. Loans with a partial charge-off are placed in non-accrual and will remain in non-accrual status until, at a minimum, the loss is recovered. Loans modified that were in non-accrual status prior to modification and loans with forbearance plans that were subsequently modified, are reported in non-accrual status for a minimum of six months after modification. Loans modified with a high debt-to-income ratio, per the Company's modification policy, at the time of modification are placed in non-accrual status for a minimum of 12 months. Additionally, home equity loans and lines of credit where the customer has a severely delinquent first mortgage loan (greater than 90 days past due) and loans in Chapter 7 bankruptcy status where all borrowers have filed, and not reaffirmed or been dismissed, are placed in non-accrual status. The amortized cost of loan receivables in non-accrual status is summarized in the following table. Non-accrual with no ACL describes non-accrual loans which have no quantitative allowance, primarily because they have already been subject to collateral review and any required charge-offs have been taken, but may be included in consideration of qualitative allowance factors. There are no loans 90 or more days past due and still accruing at December 31, 2024 or September 30, 2024. December 31, 2024 September 30, 2024 Non-accrual with No ACL Total Non-accrual with No ACL Total Real estate loans: Residential Core $ 18,389 $ 22,704 $ 18,937 $ 21,058 Residential Home Today 3,247 3,429 3,506 3,672 Home equity lines of credit 7,662 9,329 7,610 8,361 Home equity loans 623 1,053 460 519 Total non-accrual loans $ 29,921 $ 36,515 $ 30,513 $ 33,610 At December 31, 2024 and September 30, 2024, respectively, the amortized cost in non-accrual loans includes $20,860 and $19,704 which are performing according to the terms of their agreement, of which $12,648 and $11,532 are loans in Chapter 7 bankruptcy status, primarily where all borrowers have filed, and have not reaffirmed or been dismissed. At December 31, 2024 and September 30, 2024, real estate loans include $10,835 and $10,527, respectively, of loans that were in the process of foreclosure. Interest on loans in accrual status is recognized in interest income as it accrues on a daily basis. Accrued interest on loans in non-accrual status is written off by a charge to interest income and income is subsequently recognized only to the extent cash payments are received. The Company has elected not to measure an allowance for credit losses on accrued interest receivable amounts since amounts are written off timely. Cash payments on loans in non-accrual status are applied to the oldest scheduled, unpaid payment first. The amount of interest income recognized on non-accrual loans was $236 for the three months ended December 31, 2024, and $162 for the three months ended December 31, 2023, respectively. Cash payments on loans with a partial charge-off are applied fully to principal, then to recovery of the charged off amount prior to interest income being recognized, except cash payments may be applied to interest capitalized in a modification when collection of remaining amounts due is considered probable. A non-accrual loan is generally returned to accrual status when contractual payments are less than 90 days past due. However, a loan may remain in non-accrual status when collectability is uncertain, such as a modification that has not met minimum payment requirements, a loan with a partial charge-off, a home equity loan or line of credit with a delinquent first mortgage greater than 90 days past due, or a loan in Chapter 7 bankruptcy status where all borrowers have filed, and have not reaffirmed or been dismissed. ALLOWANCE FOR CREDIT LOSSES The allowance for credit losses represents the estimate of lifetime losses in the loan portfolio and unfunded loan commitments. The allowance is estimated at each reporting date using relevant available information relating to past events, current conditions and reasonable and supportable forecasts. The Company utilizes loan level regression models with forecasted economic data to derive the probability of default and loss given default factors. These factors are used to calculate the loan level credit loss over a 24-month period with an immediate reversion to historical mean loss rates for the remaining life of the loans. Historical credit loss experience provides the basis for the estimation of expected credit losses. Qualitative adjustments to historical loss information are made for differences in current loan-specific risk characteristics such as differences in underwriting standards, portfolio mix, delinquency status or likely recovery of previous loan charge-offs. Qualitative adjustments for expected changes in environmental conditions, such as changes in unemployment rates, property values or other relevant factors, are recognized when forecasted economic data used in the model differs from management's view or contains significant unobservable changes within a short period. Identifiable model limitations may also lead to qualitative adjustments, such as those made to reflect the expected recovery of loan amounts previously charged-off, beyond what the model is able to project. The qualitative adjustments resulted in a negative ending balance on the allowance for credit losses for the Home Today portfolio, where recoveries are expected to exceed charge-offs over the remaining life of that portfolio. The net qualitative adjustment at December 31, 2024, was a reduction to the allowance for credit losses of $4,499, compared to a reduction of $5,519 at September 30, 2024. Qualitative adjustments are evaluated quarterly, at a minimum, based on current facts and circumstances. Partial or full charge-offs are recognized for the amount of credit losses on loans when the borrower is experiencing financial difficulty. Charge-offs are taken when: • For residential mortgage loans, payments are at least 150 days delinquent, but no later than 180 days delinquent; • For home equity loans and lines of credit, and modified residential loans, payments are greater than 90 days delinquent; • For all classes of loan modifications with a high debt-to-income ratio at time of modification; • For all classes of loans, a sheriff sale is scheduled within 60 days to sell the collateral securing the loan; • For all classes of loans, all borrowers have been discharged of their obligation through a Chapter 7 bankruptcy; • For all classes of loans, within 60 days of notification, all borrowers obligated on the loan have filed Chapter 7 bankruptcy and have not reaffirmed or been dismissed; • For all classes of loans, a borrower obligated on a loan has filed bankruptcy and the loan is greater than 30 days delinquent; and • For all classes of loans, it becomes evident that a loss is probable. Charge-offs on residential mortgage loans, home equity loans and lines of credit, and construction loans are also recognized when triggering events, such as foreclosure actions, short sales, or deeds accepted in lieu of repayment, result in less than full repayment of the amortized cost in the loans. For all classes of loans, a loan is considered collateral-dependent when, based on current information and events, the borrower is experiencing financial difficulty and repayment is expected to be provided substantially through the sale of the collateral or foreclosure is probable. Factors considered in determining that a loan is collateral-dependent may include the deteriorating financial condition of the borrower indicated by missed or delinquent payments, or a pending legal action, such as bankruptcy or foreclosure. Collateral-dependent residential mortgage loans and construction loans are charged-off to the extent the amortized cost in the loan, net of anticipated mortgage insurance claims, exceeds the fair value, less estimated costs to dispose of the underlying property. Management can determine if the loan is uncollectible for reasons such as foreclosures exceeding a reasonable time frame and recommend a full charge-off. Home equity loans or lines of credit are charged-off to the extent the amortized cost in the loan plus the balance of any senior liens exceeds the fair value, less estimated costs to dispose of the underlying property, or management determines the collateral is not sufficient to satisfy the loan. A loan in any portfolio identified as collateral-dependent will continue to be reported as such until it is no longer considered collateral-dependent, is less than 30 days past due and does not have a prior charge-off. A loan in any portfolio that has a partial charge-off will continue to be individually evaluated for credit loss until, at a minimum, the loss has been recovered. Activity in the allowance for credit losses by portfolio segment is summarized as follows. See Note 11. LOAN COMMITMENTS AND CONTINGENT LIABILITIES for further details on the allowance for unfunded commitments. For the Three Months Ended December 31, 2024 Beginning Provisions (Releases) Charge-offs Recoveries Ending Real estate loans: Residential Core $ 44,402 $ (2,444) $ (1) $ 519 $ 42,476 Residential Home Today (2,672) (336) — 479 (2,529) Home equity lines of credit 16,590 1,162 (316) 758 18,194 Home equity loans 11,642 724 — 9 12,375 Construction 40 3 — — 43 Total real estate loans $ 70,002 $ (891) $ (317) $ 1,765 $ 70,559 Total Unfunded Loan Commitments (1) $ 27,811 $ (609) $ — $ — $ 27,202 Total Allowance for Credit Losses $ 97,813 $ (1,500) $ (317) $ 1,765 $ 97,761 (1) For all periods presented, the total allowance for unfunded loan commitments is recognized in accrued expenses and other liabilities on the CONSOLIDATED STATEMENTS OF CONDITION and primarily relates to undrawn home equity lines of credit. For the Three Months Ended December 31, 2023 Beginning Adoption of ASU 2022-02 2 Provisions (Releases) Charge-offs Recoveries Ending Real estate loans: Residential Core $ 55,375 $ (5,896) $ (301) $ (150) $ 361 $ 49,389 Residential Home Today (1,236) (1,896) (138) (30) 486 (2,814) Home equity lines of credit 16,086 (2,468) 139 (330) 655 14,082 Home equity loans 6,961 (2) 1,380 — 15 8,354 Construction 129 — (56) — — 73 Total real estate loans $ 77,315 $ (10,262) $ 1,024 $ (510) $ 1,517 $ 69,084 Total Unfunded Loan Commitments (1) $ 27,515 $ — $ (2,024) $ — $ — $ 25,491 Total Allowance for Credit Losses $ 104,830 $ (10,262) $ (1,000) $ (510) $ 1,517 $ 94,575 (1) For all periods presented, the total allowance for unfunded loan commitments is recognized in accrued expenses and other liabilities on the CONSOLIDATED STATEMENTS OF CONDITION and primarily relates to undrawn home equity lines of credit. (2) The Company adopted ASU 2022-02 on October 1, 2023, which eliminated the accounting for TDRs, and changed the allowance methodology, as reflected above, from using the present value of cash flows. Instead, losses on loans with modifications to borrowers experiencing financial difficulties, previously identified as TDRs, will be estimated as described above, in the same manner as loans that have not been subject to such modifications. CLASSIFIED LOANS The following tables provide the amortized cost and information about the credit quality of residential loan receivables by an internally assigned grade as of the dates presented. Revolving loans reported at amortized cost include home equity lines of credit currently in their draw period. Revolving loans converted to term are home equity lines of credit that are in repayment. Loans, or the portions of loans, classified as loss are fully charged-off in the period in which they are determined to be uncollectible; therefore they are not included in the following tables. No Home Today loans are classified Special Mention and all construction loans are classified Pass for both periods presented. Revolving Loans Amortized Cost Basis Revolving Loans Converted to Term By fiscal year of origination 2025 2024 2023 2022 2021 Prior Total December 31, 2024 Real estate loans: Residential Core Pass $ 135,300 $ 516,144 $ 1,473,849 $ 2,868,107 $ 1,790,799 $ 4,381,568 $ — $ — $ 11,165,767 Special Mention — — — — 212 734 — — 946 Substandard — 173 1,784 2,706 2,076 21,398 — — 28,137 Total Residential Core 135,300 516,317 1,475,633 2,870,813 1,793,087 4,403,700 — — 11,194,850 Residential Home Today (1) Pass — — — — — 35,220 — — 35,220 Substandard — — — — — 4,068 — — 4,068 Total Residential Home Today — — — — — 39,288 — — 39,288 Home equity lines of credit Pass — — — — — — 3,479,850 52,982 3,532,832 Special Mention — — — — — — 5,028 230 5,258 Substandard — — — — — — 7,096 4,989 12,085 Total Home equity lines of credit — — — — — — 3,491,974 58,201 3,550,175 Home equity loans Pass 83,085 284,183 154,811 54,322 17,312 18,096 — — 611,809 Special Mention — 400 204 39 59 — — — 702 Substandard — 85 669 149 74 234 — — 1,211 Total Home equity loans 83,085 284,668 155,684 54,510 17,445 18,330 — — 613,722 Total Construction 393 7,116 1,178 — — — — — 8,687 Total real estate loans Pass 218,778 807,443 1,629,838 2,922,429 1,808,111 4,434,884 3,479,850 52,982 15,354,315 Special Mention — 400 204 39 271 734 5,028 230 6,906 Substandard — 258 2,453 2,855 2,150 25,700 7,096 4,989 45,501 Total real estate loans $ 218,778 $ 808,101 $ 1,632,495 $ 2,925,323 $ 1,810,532 $ 4,461,318 $ 3,491,974 $ 58,201 $ 15,406,722 (1) No new originations of Home Today loans since fiscal year 2016. Revolving Loans Amortized Cost Basis Revolving Loans Converted To Term By fiscal year of origination 2024 2023 2022 2021 2020 Prior Total September 30, 2024 Real estate loans: Residential Core Pass $ 573,935 $ 1,500,928 $ 2,934,968 $ 1,841,516 $ 1,205,702 $ 3,323,146 $ — $ — $ 11,380,195 Special Mention — — — 1,050 — 795 — — 1,845 Substandard 178 1,629 2,416 1,157 1,814 19,620 — — 26,814 Total Residential Core 574,113 1,502,557 2,937,384 1,843,723 1,207,516 3,343,561 — — 11,408,854 Residential Home Today (1) Pass — — — — — 36,116 — — 36,116 Substandard — — — — — 4,355 — — 4,355 Total Residential Home Today — — — — — 40,471 — — 40,471 Home equity lines of credit Pass — — — — — — 3,290,851 54,190 3,345,041 Special Mention — — — — — — 3,735 607 4,342 Substandard — — — — — — 5,880 4,880 10,760 Total Home equity lines of credit — — — — — — 3,300,466 59,677 3,360,143 Home equity loans Pass 305,870 163,969 57,254 18,461 5,147 14,621 — — 565,322 Special Mention 111 613 101 — — 51 — — 876 Substandard — 196 151 141 43 144 — — 675 Total Home equity loans 305,981 164,778 57,506 18,602 5,190 14,816 — — 566,873 Total Construction 7,932 2,083 — — — — — — 10,015 Total real estate loans Pass 887,737 1,666,980 2,992,222 1,859,977 1,210,849 3,373,883 3,290,851 54,190 15,336,689 Special Mention 111 613 101 1,050 — 846 3,735 607 7,063 Substandard 178 1,825 2,567 1,298 1,857 24,119 5,880 4,880 42,604 Total real estate loans $ 888,026 $ 1,669,418 $ 2,994,890 $ 1,862,325 $ 1,212,706 $ 3,398,848 $ 3,300,466 $ 59,677 $ 15,386,356 (1) No new originations of Home Today loans since fiscal year 2016. The following table presents gross charge-offs of residential loan receivables recorded during the fiscal year-to-date periods presented. There were no gross charge-offs in the equity loan or construction loan portfolios for the periods presented. There were no gross charge-offs in the non-revolving portfolios with origination years between 2020 and 2024 for the periods presented. For the Three Months Ended December 31, 2024 Origination years prior to fiscal 2020 Revolving Loans Amortized Cost Basis Revolving Loans Converted to Term Total Real estate loans: Residential Core $ 1 $ — $ — $ 1 Residential Home Today — — — — Home equity lines of credit — 157 159 316 Total real estate loans $ 1 $ 157 $ 159 $ 317 For the Three Months Ended December 31, 2023 Origination years prior to fiscal 2020 Revolving Loans Amortized Cost Basis Revolving Loans Converted to Term Total Real estate loans: Residential Core $ 150 $ — $ — $ 150 Residential Home Today 30 — — 30 Home equity lines of credit — 163 167 330 Total real estate loans $ 180 $ 163 $ 167 $ 510 The home equity lines of credit that converted from revolving to term loans during the three months ended December 31, 2024, totaled $3,347, and during the three months ended December 31, 2023, totaled $1,135. The amount of conversions to term loans is expected to remain relatively low for several years since the length of the draw period on new originations changed from five to 10 years in 2016. Residential loans are internally assigned a grade that complies with the guidelines outlined in the OCC’s Handbook for Rating Credit Risk. Pass loans are assets well protected by the current paying capacity of the borrower. Special Mention loans have a potential weakness, as evaluated based on delinquency status or nature of the product, that the Company deems to deserve management’s attention and may result in further deterioration in their repayment prospects and/or the Company’s credit position. Substandard loans are inadequately protected by the current payment capacity of the borrower or the collateral pledged with a defined weakness that jeopardizes the liquidation of the debt. Also included in Substandard are performing home equity loans and lines of credit where the customer has a severely delinquent first mortgage to which the performing home equity loan or line of credit is subordinate and all loans in Chapter 7 bankruptcy status where all borrowers have filed, and have not reaffirmed or been dismissed. Loss loans are considered uncollectible and are charged-off when identified. Loss loans are of such little value that their continuance as bankable assets is not warranted even though partial recovery may be effected in the future. Other loans are internally assigned a grade of non-performing when they become 90 days or more past due. At December 31, 2024 and September 30, 2024, no other loans were graded as non-performing. MODIFICATIONS TO BORROWERS EXPERIENCING FINANCIAL DIFFICULTY To mitigate losses, the Company works with borrowers who are experiencing financial difficulty to identify solutions the borrowers can afford by entering into agreements to modify their loans. These efforts often result in modifications to the payment terms of the loan, which vary by situation and may include interest rate reductions, term extensions (generally including capitalization of delinquent amounts), significant payment delays (including forbearance, partial payments and repayment of delinquent amounts), other, or a combination thereof. The Company does not generally offer principal forgiveness as a type of modification. The Other category includes loans that were modified multiple times during the period with different concessions. If a borrower is experiencing an income curtailment that temporarily has reduced their capacity to repay, such as loss of employment, reduction of work hours, non-paid leave or short-term disability, a temporary modification is considered. If a borrower lacks the capacity to repay the loan at the current terms due to a permanent condition, a permanent modification is considered. Loans may be modified more than once. Among other requirements, a subsequent modification may be available for a borrower upon the expiration of temporary modified terms if the borrower is unable to resume contractually scheduled loan payments. In evaluating the need for a subsequent modification, the borrower’s ability to repay is generally assessed utilizing a debt-to-income and cash flow analysis. The following tables present the amortized cost of modifications by type executed during the periods presented for borrowers experiencing financial difficulty. For the three months ended December 31, 2024 and December 31, 2023, there were no modifications made on construction loans. For the Three Months Ended December 31, 2024 Interest Rate Reduction Term Extension Significant Payment Delay Combination-Rate Reduction & Term Extension Other Total % of Total Class Residential Core $ — $ 213 $ 1,030 $ 177 $ — $ 1,420 0.01 % Residential Home Today — 27 138 1 — 166 0.42 Home equity lines of credit — 46 31 147 — 224 0.01 Home equity loans — — — — — — — Total $ — $ 286 $ 1,199 $ 325 $ — $ 1,810 0.01 % For the Three Months Ended December 31, 2023 Interest Rate Reduction Term Extension Significant Payment Delay Combination-Rate Reduction & Term Extension Other Total % of Total Class Residential Core $ — $ 2 $ 851 $ 124 $ — $ 977 0.01 % Residential Home Today — — 29 131 48 208 0.47 Home equity lines of credit — — 440 84 — 524 0.02 Home equity loans — — 53 — — 53 0.01 Total $ — $ 2 $ 1,373 $ 339 $ 48 $ 1,762 0.01 % The following tables present the financial effects of the loan modifications presented above based on the type of modification. For the Three Months Ended December 31, 2024 For the Three Months Ended December 31, 2023 Interest Rate Reduction Term Extension Interest Rate Reduction Term Extension Weighted-Average Contractual Interest Rate Weighted-Average Years Added to Life Weighted-Average Contractual Weighted-Average Years Added to Life From To From To Residential Core 5.73% 3.50% 13.8 5.99% 2.00% 7.3 Residential Home Today 4.00% 3.50% 9.8 4.26% 2.00% 20.0 Home equity lines of credit 6.99% 3.50% 1.2 4.24% 3.45% 17.4 Home equity loans —% —% 0.0 —% —% 0.0 The performance of loans modified for borrowers experiencing financial difficulty is closely monitored by the Company to understand the effectiveness of modification efforts. Modifications made to borrowers experiencing financial difficulty that subsequently become 90 days or more past due under the modified terms are considered subsequently defaulted. The following table provides information, by type of modification, about loans that were modified within the last 12 months and subsequently defaulted during the three months ended December 31, 2024. There were no modifications that had subsequently defaulted for the three months ended December 31, 2023. For the Three Months Ended December 31, 2024 Interest Rate Reduction Term Extension Significant Payment Delay Combination-Rate Reduction & Term Extension Other Total Residential Core $ — $ — $ 25 $ 14 $ — $ 39 Residential Home Today — — 58 — — 58 Home equity lines of credit — — 199 — — 199 Home equity loans — — — — — — Total $ — $ — $ 282 $ 14 $ — $ 296 The following tables present performance by loan type as of December 31, 2024 and December 31, 2023, on loans modified during the previous 12 months for borrowers experiencing financial difficulty. The loans in delinquency status primarily consisted of loans with significant payment delays prior to modification, which continue to be reported delinquent based on their original contractual terms. December 31, 2024 30-59 60-89 90 Days or Total Past Current Total Residential Core $ 817 $ 364 $ 1,301 $ 2,482 $ 3,697 $ 6,179 Residential Home Today 43 149 207 399 159 558 Home equity lines of credit — — 230 230 628 858 Home equity loans — — — — 90 90 Total $ 860 $ 513 $ 1,738 $ 3,111 $ 4,574 $ 7,685 December 31, 2023 30-59 60-89 90 Days or Total Past Current Total Residential Core $ — $ — $ 613 $ 613 $ 363 $ 976 Residential Home Today — — 17 17 191 208 Home equity lines of credit — — 440 440 85 525 Home equity loans — — 53 53 — 53 Total 1 $ — $ — $ 1,123 $ 1,123 $ 639 $ 1,762 |