Segment Information | Segment Information Effective beginning with the first quarter of 2021, we have realigned our segment financial reporting based on how our current Chief Operating Decision Maker (“CODM”) manages our businesses, including resource allocation and performance assessment. Our CODM organizes and manages the business primarily on the basis of the channels in which our product and services are offered and uses net revenues and segment profit to assess profitability. Segment profit reflects each segment's net revenue less direct costs, such as sales and marketing expenses, processing expenses, third-party call center support and transaction losses. As a result of this realignment, our operations are now aggregated amongst three reportable segments: 1) Consumer Services, 2) Business to Business ("B2B") Services, and 3) Money Movement Services. Our Consumer Services segment consists of revenues and expenses derived from deposit account programs, such as consumer checking accounts, prepaid cards, secured credit cards, and gift cards that we offer to consumers (i) through distribution arrangements with more than 90,000 retail locations and thousands of neighborhood Financial Service Center locations (the "Retail" channel), and (ii) directly through various marketing channels, such as online search engine optimization, online displays, direct mail campaigns, mobile advertising, and affiliate referral programs (the "Direct" channel). Our B2B Services segment consists of revenues and expenses derived from (i) our partnerships with some of America's most prominent consumer and technology companies that make our banking products and services available to their consumers, partners and workforce through integration with our banking platform (the "Banking-as-a-Service", or "BaaS" channel), and (ii) a comprehensive payroll platform that we offer to corporate enterprises (the "Employer" channel) to facilitate payments for today’s workforce. Our products and services in this segment include deposit account programs, such as consumer and small business checking accounts and prepaid cards, as well as our Simply Paid Disbursements services utilized by our partners. Our Money Movement Services segment consists of revenues and expenses generated on a per transaction basis from our services that specialize in facilitating the movement of cash on behalf of consumers and businesses, such as money processing services and tax refund processing services. Our money processing services are marketed to third-party banks, program managers, and other companies seeking cash deposit and disbursement capabilities for their customers. Those customers, including our own cardholders, can access our cash deposit and disbursement services at any of the locations within our network of retail distributors and neighborhood Financial Service Centers. We market our tax-related financial services through a network of tax preparation franchises, independent tax professionals and online tax preparation providers. The Corporate and Other segment primarily consists of net interest income earned by our bank, eliminations of intersegment revenues and expenses, unallocated corporate expenses, and other fixed costs that are not considered when our CODM evaluates segment performance, such as salaries, wages and related benefits for our employees, professional service fees, software licenses, telephone and communication costs, rent and utilities, and insurance. We do not evaluate performance or allocate resources based on segment asset data, and therefore such information is not presented. Note 19—Segment Information (continued) We have restated segment information for the historical periods presented herein to conform to our current presentation. The change in segment presentation does not affect the financial results of our consolidated statements of operations, balance sheets or statements of cash flows as previously presented. The following tables present financial information for each of our reportable segments for the periods then ended: Three Months Ended June 30, Six Months Ended June 30, 2021 2020 2021 2020 Segment Revenue (In thousands) Consumer Services $ 182,093 $ 162,639 $ 366,434 $ 315,561 B2B Services 112,589 76,619 218,564 150,459 Money Movement Services 66,019 65,667 156,386 185,719 Corporate and Other (2,763) (4,906) (3,641) (5,179) Total segment revenues 357,938 300,019 737,743 646,560 Net revenue adjustment 11,435 16,221 25,116 31,849 Total operating revenues $ 369,373 $ 316,240 $ 762,859 $ 678,409 Net revenue adjustments represent commissions and certain processing-related costs associated with our BaaS products and services, which are netted against our B2B Services revenues when evaluating segment performance. Three Months Ended June 30, Six Months Ended June 30, 2021 2020 2021 2020 Segment Profit (In thousands) Consumer Services $ 55,790 $ 58,412 $ 109,317 $ 108,797 B2B Services 18,174 16,327 35,707 36,154 Money Movement Services 38,192 27,842 87,006 94,561 Corporate and Other (49,232) (57,331) (95,746) (102,144) Total segment profit 62,924 45,250 136,284 137,368 Reconciliation to income before income taxes Depreciation and amortization of property, equipment and internal-use software 13,981 14,479 27,181 28,176 Stock based compensation and related employer taxes 8,444 13,758 25,626 25,336 Amortization of acquired intangible assets 6,943 6,952 13,887 14,231 Impairment charges — 1,088 — 1,088 Other expense 1,753 3,583 3,802 4,298 Operating income 31,803 5,390 65,788 64,239 Interest expense, net 38 443 75 684 Other income, net 1,633 2,154 547 2,346 Income before income taxes $ 33,398 $ 7,101 $ 66,260 $ 65,901 |