Loan Receivables | Loan Receivables The Company has three loan portfolio segments: credit card loans, other loans and PCI loans. The Company's classes of receivables within the three portfolio segments are depicted in the table below (dollars in millions): September 30, December 31, Loan receivables Credit card loans (1) $ 58,006 $ 57,896 Other loans Personal loans 6,273 5,490 Private student loans 6,287 5,647 Other 277 236 Total other loans 12,837 11,373 Purchased credit-impaired loans (2) 2,708 3,116 Total loan receivables 73,551 72,385 Allowance for loan losses (2,024 ) (1,869 ) Net loan receivables $ 71,527 $ 70,516 (1) Amounts include $22.2 billion and $21.6 billion underlying investors’ interest in trust debt at September 30, 2016 and December 31, 2015 , respectively, and $8.2 billion and $7.2 billion in seller's interest at September 30, 2016 and December 31, 2015 , respectively. The increase in the seller's interest from December 31, 2015 to September 30, 2016 is due in part to the addition of randomly-selected accounts to the credit card loan receivables restricted for securitization investors in order to increase excess seller's interest and related securitization capacity. See Note 5: Credit Card and Student Loan Securitization Activities for further information. (2) Amounts include $1.5 billion and $1.7 billion of loans pledged as collateral against the notes issued from the Student Loan Corporation ("SLC") securitization trusts at September 30, 2016 and December 31, 2015 , respectively. See Note 5: Credit Card and Student Loan Securitization Activities for additional information. Credit Quality Indicators The Company regularly reviews its collection experience (including delinquencies and net charge-offs) in determining its allowance for loan losses. Information related to the delinquent and non-accruing loans in the Company’s loan portfolio is shown below by each class of loan receivables except for PCI student loans, which is shown under the heading “— Purchased Credit-Impaired Loans” (dollars in millions): 30-89 Days Delinquent 90 or More Days Delinquent Total Past Due 90 or More Days Delinquent and Accruing Total Non-accruing (1) At September 30, 2016 Credit card loans (2) $ 586 $ 500 $ 1,086 $ 452 $ 181 Other loans Personal loans (3) 46 16 62 15 8 Private student loans (excluding PCI) (4) 89 28 117 28 — Other 3 1 4 — 21 Total other loans (excluding PCI) 138 45 183 43 29 Total loan receivables (excluding PCI) $ 724 $ 545 $ 1,269 $ 495 $ 210 At December 31, 2015 Credit card loans (2) $ 505 $ 490 $ 995 $ 422 $ 198 Other loans Personal loans (3) 34 15 49 13 6 Private student loans (excluding PCI) (4) 84 24 108 25 — Other — 1 1 — 20 Total other loans (excluding PCI) 118 40 158 38 26 Total loan receivables (excluding PCI) $ 623 $ 530 $ 1,153 $ 460 $ 224 (1) The Company estimates that the gross interest income that would have been recorded in accordance with the original terms of non-accruing credit card loans was $8 million for both the three months ended September 30, 2016 and 2015 , and $23 million and $21 million for the nine months ended September 30, 2016 and 2015 , respectively. The Company does not separately track the amount of gross interest income that would have been recorded in accordance with the original terms of loans. This amount was estimated based on customers' current balances and most recent interest rates. (2) Credit card loans that are 90 or more days delinquent and accruing interest include $47 million and $42 million of loans accounted for as troubled debt restructurings at September 30, 2016 and December 31, 2015 , respectively. (3) Personal loans that are 90 or more days delinquent and accruing interest include $2 million and $4 million of loans accounted for as troubled debt restructurings at September 30, 2016 and December 31, 2015 , respectively. (4) Private student loans that are 90 or more days delinquent and accruing interest include $3 million of loans accounted for as troubled debt restructurings at September 30, 2016 and December 31, 2015 . Information related to the net charge-offs in the Company's loan portfolio is shown below by each class of loan receivables except for PCI student loans, which is shown under the heading "— Purchased Credit-Impaired Loans" (dollars in millions): For the Three Months Ended September 30, 2016 2015 Net Dollars Net Charge-off (1) Net Dollars Net Charge-off (1) Credit card loans $ 314 2.17 % $ 285 2.04 % Other loans Personal loans 41 2.63 % 26 1.99 % Private student loans (excluding PCI) 15 1.02 % 13 0.94 % Total other loans 56 1.79 % 39 1.44 % Net charge-offs (excluding PCI) $ 370 2.10 % $ 324 1.94 % Net charge-offs (including PCI) $ 370 2.02 % $ 324 1.85 % For the Nine Months Ended September 30, 2016 2015 Net Dollars Net Charge-off (1) Net Dollars Net Charge-off (1) Credit card loans $ 974 2.30 % $ 911 2.24 % Other loans Personal loans 108 2.49 % 81 2.10 % Private student loans (excluding PCI) 44 0.99 % 39 0.99 % Total other loans 152 1.69 % 120 1.51 % Net charge-offs (excluding PCI) $ 1,126 2.19 % $ 1,031 2.12 % Net charge-offs (including PCI) $ 1,126 2.10 % $ 1,031 2.01 % (1) Net charge-off rate represents net charge-off dollars (annualized) divided by average loans for the reporting period. As part of credit risk management activities, on an ongoing basis, the Company reviews information related to the performance of a customer’s account with the Company as well as information from credit bureaus, such as FICO or other credit scores, relating to the customer’s broader credit performance. FICO scores are generally obtained at origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that a significant proportion of delinquent accounts have FICO scores below 660. The following table provides the most recent FICO scores available for the Company’s customers as a percentage of each class of loan receivables: Credit Risk Profile 660 and Above Less than 660 or No Score At September 30, 2016 Credit card loans 82 % 18 % Personal loans 96 % 4 % Private student loans (excluding PCI) (1) 96 % 4 % At December 31, 2015 Credit card loans 83 % 17 % Personal loans 96 % 4 % Private student loans (excluding PCI) (1) 96 % 4 % (1) PCI loans are discussed under the heading "— Purchased Credit-Impaired Loans." For private student loans, additional credit risk management activities include monitoring the amount of loans in forbearance. Forbearance allows borrowers experiencing temporary financial difficulties and willing to make payments, the ability to temporarily suspend payments. Eligible borrowers have a lifetime cap on forbearance of 12 months . At September 30, 2016 and December 31, 2015 , there were $23 million and $31 million , respectively, of private student loans, including PCI, in forbearance, representing 0.4% and 0.5% , respectively, of total student loans in repayment and forbearance. Allowance for Loan Losses The following tables provide changes in the Company’s allowance for loan losses (dollars in millions): For the Three Months Ended September 30, 2016 Credit Card Personal Loans Student Loans (1) Other Total Balance at beginning of period $ 1,603 $ 176 $ 151 $ 19 $ 1,949 Additions Provision for loan losses 372 51 21 1 445 Deductions Charge-offs (425 ) (46 ) (17 ) — (488 ) Recoveries 111 5 2 — 118 Net charge-offs (314 ) (41 ) (15 ) — (370 ) Balance at end of period $ 1,661 $ 186 $ 157 $ 20 $ 2,024 For the Three Months Ended September 30, 2015 Credit Card Personal Loans Student Loans (1) Other Total Balance at beginning of period $ 1,441 $ 131 $ 143 $ 20 $ 1,735 Additions Provision for loan losses 303 30 — (1 ) 332 Deductions Charge-offs (394 ) (31 ) (15 ) — (440 ) Recoveries 109 5 2 — 116 Net charge-offs (285 ) (26 ) (13 ) — (324 ) Balance at end of period $ 1,459 $ 135 $ 130 $ 19 $ 1,743 For the Nine Months Ended September 30, 2016 Credit Card Personal Loans Student Loans (1) Other Total Balance at beginning of period $ 1,554 $ 155 $ 143 $ 17 $ 1,869 Additions Provision for loan losses 1,081 139 58 3 1,281 Deductions Charge-offs (1,312 ) (123 ) (51 ) — (1,486 ) Recoveries 338 15 7 — 360 Net charge-offs (974 ) (108 ) (44 ) — (1,126 ) Balance at end of period $ 1,661 $ 186 $ 157 $ 20 $ 2,024 For the Nine Months Ended September 30, 2015 Credit Card Personal Loans Student Loans (1) Other Total Balance at beginning of period $ 1,474 $ 120 $ 135 $ 17 $ 1,746 Additions Provision for loan losses 896 96 34 2 1,028 Deductions Charge-offs (1,245 ) (93 ) (45 ) — (1,383 ) Recoveries 334 12 6 — 352 Net charge-offs (911 ) (81 ) (39 ) — (1,031 ) Balance at end of period $ 1,459 $ 135 $ 130 $ 19 $ 1,743 (1) Includes both PCI and non-PCI private student loans. Net charge-offs of principal are recorded against the allowance for loan losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): For the Three Months Ended September 30, For the Nine Months Ended September 30, 2016 2015 2016 2015 Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income) $ 65 $ 65 $ 201 $ 210 Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income) $ 15 $ 16 $ 49 $ 53 The following tables provide additional detail of the Company’s allowance for loan losses and recorded investment in its loan portfolio by impairment methodology (dollars in millions): Credit Card Personal Loans Student Loans (1) Other Loans Total At September 30, 2016 Allowance for loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 1,502 $ 169 $ 103 $ 3 $ 1,777 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 159 17 18 17 211 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 36 — 36 Total allowance for loan losses $ 1,661 $ 186 $ 157 $ 20 $ 2,024 Recorded investment in loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 56,960 $ 6,197 $ 6,216 $ 219 $ 69,592 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 1,046 76 71 58 1,251 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 2,708 — 2,708 Total recorded investment $ 58,006 $ 6,273 $ 8,995 $ 277 $ 73,551 At December 31, 2015 Allowance for loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 1,394 $ 140 $ 92 $ 1 $ 1,627 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 160 15 15 16 206 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 36 — 36 Total allowance for loan losses $ 1,554 $ 155 $ 143 $ 17 $ 1,869 Recorded investment in loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 56,877 $ 5,422 $ 5,599 $ 179 $ 68,077 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 1,019 68 48 57 1,192 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 3,116 — 3,116 Total recorded investment $ 57,896 $ 5,490 $ 8,763 $ 236 $ 72,385 (1) Includes both PCI and non-PCI private student loans. (2) Loan receivables evaluated for impairment in accordance with Accounting Standards Codification ("ASC") 310-10-35 include credit card loans, personal loans and student loans collectively evaluated for impairment in accordance with ASC Subtopic 310-40, Receivables, which consists of modified loans accounted for as troubled debt restructurings. Other loans are individually evaluated for impairment and generally do not represent troubled debt restructurings. (3) The unpaid principal balance of credit card loans was $899 million and $869 million at September 30, 2016 and December 31, 2015 , respectively. The unpaid principal balance of personal loans was $75 million and $67 million at September 30, 2016 and December 31, 2015 , respectively. The unpaid principal balance of student loans was $69 million and $47 million at September 30, 2016 and December 31, 2015 , respectively. All loans accounted for as troubled debt restructurings have a related allowance for loan losses. Troubled Debt Restructurings The Company has internal loan modification programs that provide relief to credit card, personal loan and student loan borrowers who are experiencing financial hardship. The internal loan modification programs include both temporary and permanent programs which vary by product. External loan modification programs are also available for credit card and personal loans. Temporary and permanent modifications on credit card and personal loans, as well as temporary modifications on student loans and certain grants of student loan forbearance, are considered to be individually impaired. In addition, loans that defaulted or graduated from modification programs or forbearance are considered to be individually impaired. As a result, the above mentioned loans are accounted for as troubled debt restructurings . For credit card customers, the temporary hardship program primarily consists of a reduced minimum payment and an interest rate reduction, both lasting for a period no longer than 12 months . The permanent workout program involves changing the structure of the loan to a fixed payment loan with a maturity no longer than 60 months and reducing the interest rate on the loan. The permanent modification program does not normally provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program (referred to here as external programs). These loans typically receive a reduced interest rate but continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. For personal loan customers, in certain situations the Company offers various payment programs, including temporary and permanent programs. The temporary programs normally consist of a reduction of the minimum payment for a period of no longer than 12 months with the option of a final balloon payment required at the end of the loan term or an extension of the maturity date with the total term not exceeding nine years . Further, in certain circumstances the interest rate on the loan is reduced. The permanent program involves changing the terms of the loan in order to pay off the outstanding balance over a longer term and also in certain circumstances reducing the interest rate on the loan. Similar to the temporary programs, the total term of the loan may not exceed nine years . The Company also allows loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. Personal loans included in temporary and permanent programs are accounted for as troubled debt restructurings. To assist student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company may offer hardship forbearance or programs that include payment deferral, reduction, or extended terms. With the seasoning of the student loan portfolio, a greater amount of borrower performance data has become available to enable the Company to analyze borrower characteristics that aid in the determination of whether or not loans entering a payment assistance program should be accounted for as troubled debt restructurings. Through this analysis management concluded that a modified loan typically meets the definition of a troubled debt restructuring based on the cumulative length of the concession period and an evaluation of the credit quality of the borrower, whereas previously only a second forbearance when the borrower was 30 days or greater delinquent was considered a troubled debt restructuring. As a result of these analyses, updates were implemented in July 2016 that modestly increased the student loan balances being accounted for as troubled debt restructurings, although it did not lead to significant changes in the balance of the overall allowance for loan loss. The Company monitors borrower performance after using payment programs or forbearance and the Company believes the programs help to prevent defaults and are useful in assisting customers experiencing financial difficulties. The Company plans to continue to use payment programs and forbearance and, as a result, expects to have additional loans classified as troubled debt restructurings in the future. Additional information about modified loans classified as troubled debt restructurings is shown below (dollars in millions): Average recorded investment in loans Interest income recognized during period loans were impaired (1) Gross interest income that would have been recorded with original terms (2) For the Three Months Ended September 30, 2016 Credit card loans Modified credit card loans (3) $ 282 $ 13 $ — Internal programs $ 473 $ 4 $ 15 External programs $ 275 $ 6 $ 3 Personal loans $ 74 $ 2 $ 1 Private student loans $ 63 $ 1 $ — For the Three Months Ended September 30, 2015 Credit card loans Modified credit card loans (3) $ 263 $ 12 $ — Internal programs $ 446 $ 3 $ 16 External programs $ 300 $ 5 $ 2 Personal loans $ 63 $ 2 $ 1 Private student loans $ 44 $ — N/A For the Nine Months Ended September 30, 2016 Credit card loans Modified credit card loans (3) $ 277 $ 38 $ 2 Internal programs $ 467 $ 11 $ 47 External programs $ 279 $ 16 $ 8 Personal loans $ 71 $ 6 $ 2 Private student loans $ 57 $ 3 $ — For the Nine Months Ended September 30, 2015 Credit card loans Modified credit card loans (3) $ 258 $ 35 $ 2 Internal programs $ 449 $ 9 $ 46 External programs $ 311 $ 17 $ 8 Personal loans $ 60 $ 5 $ 2 Private student loans $ 42 $ 2 N/A (1) The Company does not separately track interest income on loans in modification programs. Amounts shown are estimated by applying an average interest rate to the average loans in the various modification programs. (2) The Company does not separately track the amount of additional gross interest income that would have been recorded if the loans in modification programs had not been restructured and interest had instead been recorded in accordance with the original terms. Amounts shown are estimated by applying the difference between the average interest rate earned on non-impaired loans and the average interest rate earned on loans in the modification programs to the average loans in the modification programs. (3) This balance is considered impaired, but is excluded from the internal and external program amounts reflected in this table. Represents credit card loans that were modified in troubled debt restructurings, but are no longer enrolled in troubled debt restructuring program due to noncompliance with the terms of the modification or successful completion of a program. In order to evaluate the primary financial effects that resulted from credit card loans entering into a loan modification program during the three and nine months ended September 30, 2016 and 2015 , the Company quantified the amount by which interest and fees were reduced during the periods. During the three months ended September 30, 2016 and 2015 , the Company forgave approximately $8 million and $11 million , respectively, of interest and fees as a result of accounts entering into a credit card loan modification program. During the nine months ended September 30, 2016 and 2015 , the Company forgave approximately $25 million and $33 million , respectively, of interest and fees as a result of accounts entering into a credit card loan modification program. The following table provides information on loans that entered a loan modification program during the period (dollars in millions): For the Three Months Ended September 30, 2016 2015 Number of Accounts Balances Number of Accounts Balances Accounts that entered a loan modification program during the period Credit card loans Internal programs 17,388 $ 106 12,701 $ 80 External programs 8,339 $ 43 7,818 $ 39 Personal loans 1,221 $ 14 1,107 $ 13 Private student loans 1,057 $ 19 307 $ 4 For the Nine Months Ended September 30, 2016 2015 Number of Accounts Balances Number of Accounts Balances Accounts that entered a loan modification program during the period Credit card loans Internal programs 45,003 $ 283 37,933 $ 244 External programs 22,788 $ 119 22,731 $ 115 Personal loans 3,309 $ 38 3,082 $ 37 Private student loans 1,798 $ 31 1,067 $ 15 The following table presents the carrying value of loans that experienced a payment default during the period that had been modified in a troubled debt restructuring during the 15 months preceding the end of each period (dollars in millions): For the Three Months Ended September 30, 2016 2015 Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default Troubled debt restructurings that subsequently defaulted Credit card loans Internal programs (1)(2) 4,602 $ 28 2,466 $ 15 External programs (1)(2) 2,195 $ 8 1,833 $ 7 Personal loans (2) 277 $ 3 160 $ 2 Private student loans (3) 197 $ 3 243 $ 4 For the Nine Months Ended September 30, 2016 2015 Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default Troubled debt restructurings that subsequently defaulted Credit card loans Internal programs (1)(2) 10,417 $ 63 8,665 $ 53 External programs (1)(2) 5,460 $ 21 5,067 $ 20 Personal loans (2) 711 $ 8 445 $ 5 Private student loans (3) 571 $ 9 827 $ 12 (1) Terms revert back to the pre-modification terms for customers who default from a temporary program and charging privileges remain revoked in most cases. (2) For credit card loans and personal loans, a customer defaults from a modification program after two consecutive missed payments. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. (3) For student loans, defaults have been defined as loans that are 60 or more days delinquent. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. Of the account balances that defaulted as shown above for the three months ended September 30, 2016 and 2015 , approximately 39% and 36% , respectively, of the total balances were charged off at the end of the month in which they defaulted. Of the account balances that defaulted as shown above for the nine months ended September 30, 2016 and 2015 , approximately 37% and 41% , respectively, of the total balances were charged off at the end of the month in which they defaulted. For accounts that have defaulted from a loan modification program and have not been subsequently charged off, the balances are included in the allowance for loan loss analysis discussed above under "— Allowance for Loan Losses." Purchased Credit-Impaired Loans Purchased loans with evidence of credit deterioration since origination for which it is probable that not all contractually required payments will be collected are considered impaired at acquisition and are reported as PCI loans. The private student loans acquired in the SLC transaction, as well as the additional acquired private student loan portfolio comprise the Company’s only PCI loans at September 30, 2016 and December 31, 2015 . Total PCI student loans had an outstanding balance of $2.9 billion and $3.3 billion , including accrued interest, and a related carrying amount of $2.7 billion and $3.1 billion as of September 30, 2016 and December 31, 2015 , respectively. The following table provides changes in accretable yield for the acquired loans during each period (dollars in millions): For the Three Months Ended September 30, For the Nine Months Ended September 30, 2016 2015 2016 2015 Balance at beginning of period $ 888 $ 1,124 $ 965 $ 1,341 Accretion into interest income (46 ) (53 ) (142 ) (169 ) Other changes in expected cash flows — (68 ) 19 (169 ) Balance at end of period $ 842 $ 1,003 $ 842 $ 1,003 Periodically, the Company updates the estimate of cash flows expected to be collected based on management's latest expectations of future credit losses, borrower prepayments and certain other assumptions that affect cash flows. No provision expense was recorded during the three and nine months ended September 30, 2016 and 2015 . The allowance for PCI loan losses at September 30, 2016 and December 31, 2015 was $36 million . For the three months ended September 30, 2016 , there were no changes in cash flow assumptions. For the nine months ended September 30, 2016 , the increase in the rates on variable loans during the first half of 2016 was primarily responsible for an increase in accretable yield. For the three and nine months ended September 30, 2015 , the changes in expected cash flow assumptions resulted in a decrease in accretable yield primarily related to an increase in the borrower prepayment assumptions on certain pools as well as an increase in actual prepayments. Changes to accretable yield are recognized prospectively as an adjustment to yield over the remaining life of the pools. At September 30, 2016 , the 30 or more days delinquency and 90 or more days delinquency rates on PCI student loans (which include loans not yet in repayment) were 2.77% and 0.86% , respectively. At December 31, 2015 , the 30 or more days delinquency and 90 or more days delinquency rates on PCI student loans (which include loans not yet in repayment) were 2.53% and 0.88% , respectively. These rates include private student loans that are greater than 120 days delinquent that are covered by an indemnification agreement or insurance arrangements through which the Company expects to recover a substantial portion of the loan. The net charge-off rate on PCI student loans was 0.45% and 0.53% for the three months ended September 30, 2016 and 2015 , respectively, and 0.45% and 0.47% for the nine months ended September 30, 2016 and 2015 , respectively. |