Loan Receivables | Loan Receivables The Company has three loan portfolio segments: credit card loans, other loans and PCI student loans. The Company’s classes of receivables within the three portfolio segments are depicted in the table below (dollars in millions): December 31, 2017 2016 Loan receivables Credit card loans (1) $ 67,291 $ 61,522 Other loans Personal loans 7,374 6,481 Private student loans 7,076 6,393 Other 423 274 Total other loans 14,873 13,148 PCI loans (2) 2,084 2,584 Total loan receivables 84,248 77,254 Allowance for loan losses (2,621 ) (2,167 ) Net loan receivables $ 81,627 $ 75,087 (1) Amounts include $21.2 billion and $20.8 billion underlying investors’ interest in trust debt at December 31, 2017 and 2016 , respectively, and $9.9 billion and $10.8 billion in seller’s interest at December 31, 2017 and 2016 , respectively. (2) Amounts include $0.8 billion and $1.4 billion of loans pledged as collateral against the notes issued from the SLC securitization trusts at December 31, 2017 and 2016 , respectively. See Note 5: Credit Card and Student Loan Securitization Activities. Credit Quality Indicators The Company regularly reviews its collection experience (including delinquencies and net charge-offs) in determining its allowance for loan losses. Information related to the delinquent and non-accruing loans in the Company’s loan portfolio is shown below by each class of loan receivables except for PCI student loans, which is shown under the heading “— Purchased Credit-Impaired Loans” (dollars in millions): 30-89 Days Delinquent 90 or More Days Delinquent Total Past Due 90 or More Days Delinquent and Accruing Total Non-accruing (1) At December 31, 2017 Credit card loans (2) $ 781 $ 751 $ 1,532 $ 693 $ 203 Other loans Personal loans (3) 73 30 103 28 10 Private student loans (excluding PCI) (4) 134 33 167 33 2 Other 3 1 4 — 18 Total other loans (excluding PCI) 210 64 274 61 30 Total loan receivables (excluding PCI) $ 991 $ 815 $ 1,806 $ 754 $ 233 At December 31, 2016 Credit card loans (2) $ 655 $ 597 $ 1,252 $ 544 $ 189 Other loans Personal loans (3) 55 19 74 18 8 Private student loans (excluding PCI) (4) 106 35 141 35 — Other 1 1 2 — 19 Total other loans (excluding PCI) 162 55 217 53 27 Total loan receivables (excluding PCI) $ 817 $ 652 $ 1,469 $ 597 $ 216 (1) The Company estimates that the gross interest income that would have been recorded in accordance with the original terms of non-accruing credit card loans was $35 million , $31 million and $30 million for the years ended December 31, 2017, 2016 and 2015 , respectively. The Company does not separately track the amount of gross interest income that would have been recorded in accordance with the original terms of loans. This amount was estimated based on customers’ current balances and most recent interest rates. (2) Credit card loans that are 90 or more days delinquent and accruing interest include $72 million and $58 million of loans accounted for as troubled debt restructurings at December 31, 2017 and 2016 , respectively. (3) Personal loans that are 90 or more days delinquent and accruing interest include $5 million and $2 million of loans accounted for as troubled debt restructurings at both December 31, 2017 and 2016 , respectively. (4) Private student loans that are 90 or more days delinquent and accruing interest include $5 million and $3 million of loans accounted for as troubled debt restructurings at December 31, 2017 and 2016 . Information related to the net charge-offs in the Company’s loan portfolio is shown below by each class of loan receivables except for PCI student loans, which is shown under the heading “— Purchased Credit-Impaired Loans” (dollars in millions): For the Years Ended December 31, 2017 2016 2015 Net Net (1) Net Net (1) Net Net (1) Credit card loans $ 1,802 2.91 % $ 1,343 2.34 % $ 1,220 2.22 % Other loans Personal loans 231 3.30 % 151 2.55 % 112 2.15 % Private student loans (excluding PCI) 83 1.21 % 67 1.10 % 56 1.07 % Other 3 0.75 % — — % 1 0.79 % Total other loans 317 2.24 % 218 1.78 % 169 1.57 % Net charge-offs (excluding PCI) $ 2,119 2.78 % $ 1,561 2.24 % $ 1,389 2.12 % Net charge-offs (including PCI) $ 2,119 2.70 % $ 1,561 2.16 % $ 1,389 2.01 % (1) Net charge-off rate represents net charge-off dollars (annualized) divided by average loans for the reporting period. As part of credit risk management activities, on an ongoing basis the Company reviews information related to the performance of a customer’s account with the Company as well as information from credit bureaus, such as FICO or other credit scores, relating to the customer’s broader credit performance. FICO scores are generally obtained at origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that a significant portion of delinquent accounts have FICO scores below 660. The following table provides the most recent FICO scores available for the Company’s customers as a percentage of each class of loan receivables: Credit Risk Profile by FICO Score 660 and Above Less than 660 or No Score At December 31, 2017 Credit card loans 82 % 18 % Personal loans 95 % 5 % Private student loans (excluding PCI) (1) 95 % 5 % At December 31, 2016 Credit card loans 82 % 18 % Personal loans 96 % 4 % Private student loans (excluding PCI) (1) 95 % 5 % (1) PCI loans are discussed under the heading “— Purchased Credit-Impaired Loans.” For private student loans, additional credit risk management activities include monitoring the amount of loans in forbearance. Forbearance allows borrowers experiencing temporary financial difficulties and willing to make payments the ability to temporarily suspend payments. Eligible borrowers have a lifetime cap on forbearance of 12 months . At December 31, 2017 and 2016 , there were $29 million and $19 million , respectively, of private student loans, including PCI, in forbearance, respectively, representing 0.5% and 0.3% , respectively of total student loans in repayment and forbearance. Allowance for Loan Losses The following tables provide changes in the Company’s allowance for loan losses for the periods presented (dollars in millions): For the Year Ended December 31, 2017 Credit Card Personal Loans Student Loans (1) Other Total Balance at beginning of period $ 1,790 $ 200 $ 158 $ 19 $ 2,167 Additions Provision for loan losses 2,159 332 93 (5 ) 2,579 Deductions Charge-offs (2,263 ) (258 ) (94 ) (3 ) (2,618 ) Recoveries 461 27 11 — 499 Net charge-offs (1,802 ) (231 ) (83 ) (3 ) (2,119 ) Other (2) — — (6 ) — (6 ) Balance at end of period $ 2,147 $ 301 $ 162 $ 11 $ 2,621 For the Year Ended December 31, 2016 Credit Card Personal Loans Student (1) Other Total Balance at beginning of period $ 1,554 $ 155 $ 143 $ 17 $ 1,869 Additions Provision for loan losses 1,579 196 82 2 1,859 Deductions Charge-offs (1,786 ) (172 ) (76 ) — (2,034 ) Recoveries 443 21 9 — 473 Net charge-offs (1,343 ) (151 ) (67 ) — (1,561 ) Balance at end of period $ 1,790 $ 200 $ 158 $ 19 $ 2,167 For the Year Ended December 31, 2015 Credit Card Personal Loans Student (1) Other Total Balance at beginning of period $ 1,474 $ 120 $ 135 $ 17 $ 1,746 Additions Provision for loan losses 1,300 147 64 1 1,512 Deductions Charge-offs (1,660 ) (129 ) (65 ) (1 ) (1,855 ) Recoveries 440 17 9 — 466 Net charge-offs (1,220 ) (112 ) (56 ) (1 ) (1,389 ) Balance at end of period $ 1,554 $ 155 $ 143 $ 17 $ 1,869 (1) Includes both PCI and non-PCI private student loans. (2) Net change in reserves on PCI pools having no remaining non-accretable difference. Net charge-offs of principal are recorded against the allowance for loan losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): For the Years Ended December 31, 2017 2016 2015 Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income) $ 353 $ 275 $ 278 Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income) $ 89 $ 69 $ 71 The following tables provide additional detail of the Company’s allowance for loan losses and recorded investment in its loan portfolio by impairment methodology (dollars in millions): Credit Card Personal Loans Student (1) Other Loans Total At December 31, 2017 Allowance for loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 1,921 $ 269 $ 112 $ 4 $ 2,306 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 226 32 21 7 286 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 29 — 29 Total allowance for loan losses $ 2,147 $ 301 $ 162 $ 11 $ 2,621 Recorded investment in loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 65,975 $ 7,263 $ 6,939 $ 370 $ 80,547 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 1,316 111 137 53 1,617 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 2,084 — 2,084 Total recorded investment $ 67,291 $ 7,374 $ 9,160 $ 423 $ 84,248 At December 31, 2016 Allowance for loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 1,623 $ 179 $ 105 $ 3 $ 1,910 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 167 21 18 16 222 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 35 — 35 Total allowance for loan losses $ 1,790 $ 200 $ 158 $ 19 $ 2,167 Recorded investment in loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 60,437 $ 6,400 $ 6,307 $ 219 $ 73,363 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 1,085 81 86 55 1,307 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 2,584 — 2,584 Total recorded investment $ 61,522 $ 6,481 $ 8,977 $ 274 $ 77,254 (1) Includes both PCI and non-PCI private student loans. (2) Loan receivables evaluated for impairment in accordance with Accounting Standards Codification (“ASC”) 310-10-35 include credit card loans, personal loans and student loans collectively evaluated for impairment in accordance with ASC Subtopic 310-40, Receivables, which consists of modified loans accounted for as troubled debt restructurings. Other loans are individually evaluated for impairment and generally do not represent troubled debt restructurings. (3) The unpaid principal balance of credit card loans was $1.1 billion and $0.9 billion at December 31, 2017 and 2016 respectively. The unpaid principal balance of personal loans was $109 million and $79 million at December 31, 2017 and 2016 , respectively. The unpaid principal balance of student loans was $135 million and $84 million at December 31, 2017 and 2016 , respectively. All loans accounted for as troubled debt restructurings have a related allowance for loan losses. Troubled Debt Restructurings The Company has internal loan modification programs that provide relief to credit card, personal loan and student loan borrowers who may be experiencing financial hardship. The Company continually evaluates new programs to determine which of them meet the definition of a troubled debt restructuring. The internal loan modification programs include both temporary and permanent programs which vary by product. External loan modification programs are also available for credit card and personal loans. Temporary and permanent modifications on credit card and personal loans, as well as temporary modifications on student loans and certain grants of student loan forbearance, result in the loans being considered individually impaired. In addition, loans that defaulted or graduated from modification programs or forbearance are considered to be individually impaired. For credit card customers, the Company offers temporary hardship programs consisting of an interest rate reduction and in some cases a reduced minimum payment, both lasting for a period no longer than 12 months . The permanent workout program involves changing the structure of the loan to a fixed payment loan with a maturity no longer than 60 months and reducing the interest rate on the loan. The permanent modification program does not normally provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate but continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. Modified credit card loans that are deemed to meet the definition of troubled debt restructurings include loans in both temporary and permanent programs. For personal loan customers, in certain situations the Company offers various payment programs, including temporary and permanent programs. The temporary programs normally consist of a reduction of the minimum payment for a period of no longer than 12 months with the option of a final balloon payment required at the end of the loan term or an extension of the maturity date with the total term not exceeding nine years . Further, in certain circumstances the interest rate on the loan is reduced. The permanent program involves changing the terms of the loan in order to pay off the outstanding balance over a longer term and also in certain circumstances reducing the interest rate on the loan. Similar to the temporary programs, the total term may not exceed nine years . The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. Personal loans included in temporary and permanent programs are accounted for as troubled debt restructurings. To assist student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company may offer hardship forbearance or programs that include payment deferral, temporary payment reduction, temporary interest rate reduction or extended terms. A modified loan typically meets the definition of a troubled debt restructuring based on the cumulative length of the concession period and an evaluation of the credit quality of the borrower based on FICO scores. Prior to the third quarter of 2016, only a second forbearance when the borrower was 30 days or greater delinquent was considered a troubled debt restructuring. The balance of student loans being accounted for as troubled debt restructurings has increased since then, although it has not led to significant changes in the balance of the overall allowance for loan losses. The Company monitors borrower performance after using payment programs or forbearance and the Company believes the programs help to prevent defaults and are useful in assisting customers experiencing financial difficulties. The Company plans to continue to use payment programs and forbearance and, as a result, expects to have additional loans classified as troubled debt restructurings in the future. Additional information about modified loans classified as troubled debt restructurings is shown below (dollars in millions): Average recorded investment in loans Interest income recognized during period loans were impaired (1) Gross interest income that would have been recorded with original terms (2) For the Year Ended December 31, 2017 Credit card loans (3) $ 1,159 $ 107 $ 86 Personal loans $ 94 $ 10 $ 4 Private student loans (4) $ 113 $ 8 $ — For the Year Ended December 31, 2016 Credit card loans (3) $ 1,035 $ 88 $ 77 Personal loans $ 73 $ 8 $ 3 Private student loans (4) $ 63 $ 4 $ — For the Year Ended December 31, 2015 Credit card loans (3) $ 1,018 $ 82 $ 75 Personal loans $ 62 $ 7 $ 2 Private student loans $ 43 $ 3 N/A (1) The Company does not separately track interest income on loans in modification programs. Amounts shown are estimated by applying an average interest rate to the average loans in the various modification programs. (2) The Company does not separately track the amount of additional gross interest income that would have been recorded if the loans in modification programs had not been restructured and interest had instead been recorded in accordance with the original terms. Amounts shown are estimated by applying the difference between the average interest rate earned on non-impaired loans and the average interest rate earned on loans in the modification programs to the average loans in the modification programs. (3) Includes credit card loans that were modified in troubled debt restructurings, but are no longer enrolled in a troubled debt restructuring program due to noncompliance with the terms of the modification or due to successful completion of a program after which charging privileges may be reinstated based on customer-level evaluation. The average balance of credit card loans that were no longer enrolled in a troubled debt restructuring program was $339 million , $282 million and $261 million , respectively, for the years ended December 31, 2017, 2016 and 2015 . (4) As a result of the updates implemented in the third quarter of 2016, some student loans accounted for as troubled debt restructurings have additional gross income that would have been recorded if the loans in modification programs had not been restructured and interest had instead been recorded in accordance with the original terms. For the years ended December 31, 2017 and 2016 , the gross income that would have been recorded with original terms for student loans in modification program was not material. In order to evaluate the primary financial effects that resulted from credit card loans entering into a loan modification program during the years ended December 31, 2017, 2016 and 2015 , the Company quantified the amount by which interest and fees were reduced during the periods. During the years ended December 31, 2017, 2016 and 2015 , the Company forgave approximately $40 million , $34 million and $44 million , respectively, of interest and fees as a result of accounts entering into a credit card loan modification program. The following table provides information on loans that entered a loan modification program during the period (dollars in millions): For the Years Ended December 31, 2017 2016 2015 Number of Accounts Balances Number of Accounts Balances Number of Accounts Balances Accounts that entered a loan modification program during the period Credit card loans 133,139 $ 776 95,881 $ 565 83,479 $ 493 Personal loans 6,567 $ 82 4,606 $ 52 4,243 $ 50 Private student loans 3,942 $ 69 2,792 $ 49 1,362 $ 20 The following table presents the carrying value of loans that experienced a payment default during the period that had been modified in a troubled debt restructuring during the 15 months preceding the end of each period (dollars in millions): For the Years Ended December 31, 2017 2016 2015 Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default Troubled debt restructurings that subsequently defaulted Credit card loans (1)(2) 34,210 $ 183 23,388 $ 123 18,299 $ 96 Personal loans (2) 1,915 $ 25 940 $ 11 644 $ 7 Private student loans (3) 939 $ 16 777 $ 12 1,103 $ 16 (1) Terms revert back to the pre-modification terms for customers who default from a temporary program and charging privileges remain revoked in most cases. (2) For credit card loans and personal loans, a customer defaults from a modification program after two consecutive missed payments. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. (3) For student loans, defaults have been defined as loans that are 60 or more days delinquent. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. Of the account balances that defaulted as shown above for the years ended December 31, 2017, 2016 and 2015 , approximately 37% , 37% and 40% , respectively, of the total balances were charged off at the end of the month in which they defaulted. For accounts that have defaulted from a loan modification program and have not been subsequently charged off, the balances are included in the allowance for loan losses analysis discussed above under “— Allowance for Loan Losses.” Purchased Credit-Impaired Loans Purchased loans with evidence of credit deterioration since origination for which it is probable that not all contractually required payments will be collected are considered impaired at acquisition and are reported as PCI loans. The private student loans acquired in the SLC transaction as well as the additional acquired private student loan portfolio comprise the Company’s only PCI loans at December 31, 2017 and 2016 . Total PCI student loans had an outstanding balance of $2.2 billion and $2.7 billion , including accrued interest, and a related carrying amount of $2.1 billion and $2.6 billion , as of December 31, 2017 and 2016 , respectively. The following table provides changes in accretable yield for the acquired loans during each period (dollars in millions): For the Years Ended December 31, 2017 2016 2015 Balance at beginning of period $ 796 $ 965 $ 1,341 Accretion into interest income (159 ) (185 ) (220 ) Other changes in expected cash flows 32 16 (156 ) Balance at end of period $ 669 $ 796 $ 965 Periodically the Company updates the estimate of cash flows expected to be collected based on management’s latest expectations of future credit losses, borrower prepayments and certain other assumptions that affect cash flows. No provision expense was recorded during the years ended December 31, 2017 and 2016 . During the year ended December 31, 2015 , the Company recorded $8 million of provision expense due to higher expected losses on its pools. The allowance for PCI loan losses at December 31, 2017 and 2016 was $29 million and $35 million , respectively with the decrease driven by reserve changes on PCI pools having no remaining non-accretable difference. For the years ended December 31, 2017 and 2016 , increase in accretable yield was primarily driven by increases in the rates on variable loans. For the year ended December 31, 2015 , the changes to the expected cash flow assumptions resulted in a decrease in accretable yield due primarily to changes in expected future prepayments based on model updates and assumptions changes as well as actual borrower prepayments. Changes to accretable yield are recognized prospectively as an adjustment to yield over the remaining life of the pools. At December 31, 2017 , the 30 or more days delinquency and 90 or more days delinquency rates on PCI student loans (which include loans not yet in repayment) were 3.24% and 0.93% , respectively. At December 31, 2016 , the 30 or more days delinquency and 90 or more days delinquency rates on PCI student loans (which include loans not yet in repayment) were 2.88% and 0.87% , respectively. These rates include private student loans that are greater than 120 days delinquent that are covered by an indemnification agreement or insurance arrangements through which the Company expects to recover a substantial portion of the loan. The net charge-off rate on PCI student loans for the years ended December 31, 2017, 2016 and 2015 was 0.71% , 0.52% and 0.55% , respectively. Geographical Distribution of Loans The Company originates credit card loans throughout the United States. The geographic distribution of the Company’s credit card loan receivables was as follows (dollars in millions): December 31, 2017 2016 $ % $ % California $ 6,006 8.9 % $ 5,317 8.6 % Texas 5,664 8.4 5,156 8.4 New York 4,701 7.0 4,295 7.0 Florida 4,262 6.3 3,793 6.2 Illinois 3,624 5.4 3,350 5.4 Pennsylvania 3,481 5.2 3,233 5.3 Ohio 2,838 4.2 2,646 4.3 New Jersey 2,486 3.7 2,282 3.7 Georgia 1,967 2.9 1,793 2.9 Michigan 1,893 2.8 1,744 2.8 Other States 30,369 45.2 27,913 45.4 Total credit card loans $ 67,291 100.0 % $ 61,522 100.0 % The Company originates personal loans, student loans and other loans, and has PCI loans throughout the United States. The geographic distribution of personal, student, other and PCI loan receivables was as follows (dollars in millions): December 31, 2017 2016 $ % $ % New York $ 1,838 10.8 % $ 1,792 11.4 % California 1,579 9.3 1,420 9.0 Pennsylvania 1,183 7.0 1,128 7.2 Illinois 1,048 6.2 961 6.1 Texas 1,031 6.1 927 5.9 New Jersey 878 5.2 813 5.2 Florida 766 4.5 666 4.2 Ohio 673 4.0 637 4.0 Massachusetts 579 3.4 568 3.6 Michigan 555 3.3 542 3.4 Other 6,827 40.2 6,278 40.0 Total other loans (including PCI loans) $ 16,957 100.0 % $ 15,732 100.0 % |