Loan Receivables | Loan Receivables The Company has three loan portfolio segments: credit card loans, other loans and PCI loans. The Company's classes of receivables within the three portfolio segments are depicted in the following table (dollars in millions): September 30, December 31, Credit card loans (1) $ 73,968 $ 72,876 Other loans Personal loans 7,596 7,454 Private student loans 8,395 7,728 Other 1,193 817 Total other loans 17,184 15,999 PCI loans (2) 1,341 1,637 Total loan receivables 92,493 90,512 Allowance for loan losses (3,299 ) (3,041 ) Net loan receivables $ 89,194 $ 87,471 (1) Amounts include carrying values of $17.3 billion and $22.0 billion underlying investors' interest in trust debt at September 30, 2019 and December 31, 2018 , respectively, and $13.6 billion and $11.1 billion in seller's interest at September 30, 2019 and December 31, 2018 , respectively. See Note 4: Credit Card and Student Loan Securitization Activities for additional information. (2) Amounts include carrying values of $310 million and $363 million in loans pledged as collateral against the note issued from The Student Loan Corporation ("SLC") securitization trust at September 30, 2019 and December 31, 2018 , respectively. See Note 4: Credit Card and Student Loan Securitization Activities for additional information. Credit Quality Indicators The Company regularly reviews its collection experience (including delinquencies and net charge-offs) in determining its allowance for loan losses. Information related to the delinquent and non-accruing loans in the Company's loan portfolio is shown below by each class of loan receivables except for PCI student loans, which is shown under the heading "— Purchased Credit-Impaired Loans" (dollars in millions): 30-89 Days Delinquent 90 or More Days Delinquent Total Past Due 90 or More Days Delinquent and Accruing Total Non-accruing (1) At September 30, 2019 Credit card loans (2) $ 950 $ 897 $ 1,847 $ 809 $ 269 Other loans Personal loans (3) 79 34 113 32 12 Private student loans (excluding PCI) (4) 114 36 150 35 9 Other 3 1 4 — 14 Total other loans (excluding PCI) 196 71 267 67 35 Total loan receivables (excluding PCI) $ 1,146 $ 968 $ 2,114 $ 876 $ 304 At December 31, 2018 Credit card loans (2) $ 885 $ 887 $ 1,772 $ 781 $ 266 Other loans Personal loans (3) 84 35 119 33 11 Private student loans (excluding PCI) (4) 117 38 155 37 8 Other 2 1 3 — 17 Total other loans (excluding PCI) 203 74 277 70 36 Total loan receivables (excluding PCI) $ 1,088 $ 961 $ 2,049 $ 851 $ 302 (1) The Company estimates that the gross interest income that would have been recorded in accordance with the original terms of non-accruing credit card loans was $12 million and $9 million for the three months ended September 30, 2019 and 2018 , respectively, and $34 million and $28 million for the nine months ended September 30, 2019 and 2018 , respectively. The Company does not separately track the amount of gross interest income that would have been recorded in accordance with the original terms of loans. This amount was estimated based on customers' current balances and most recent interest rates. (2) Credit card loans that are 90 or more days delinquent and accruing interest include $148 million and $116 million of loans accounted for as TDRs at September 30, 2019 and December 31, 2018 , respectively. (3) Personal loans that are 90 or more days delinquent and accruing interest include $8 million and $5 million of loans accounted for as TDRs at September 30, 2019 and December 31, 2018 , respectively. (4) Private student loans that are 90 or more days delinquent and accruing interest include $9 million and $7 million of loans accounted for as TDRs at September 30, 2019 and December 31, 2018 , respectively. Information related to the net charge-offs in the Company's loan portfolio is shown below by each class of loan receivables except for PCI student loans, which is shown under the heading "— Purchased Credit-Impaired Loans" (dollars in millions): For the Three Months Ended September 30, 2019 2018 Net Net Charge-off (1) Net Net Charge-off (1) Credit card loans $ 611 3.32 % $ 543 3.14 % Other loans Personal loans 76 3.99 % 77 4.09 % Private student loans (excluding PCI) 14 0.69 % 22 1.19 % Other 1 — % — — % Total other loans 91 2.13 % 99 2.54 % Net charge-offs (excluding PCI) $ 702 3.09 % $ 642 3.03 % Net charge-offs (including PCI) $ 702 3.05 % $ 642 2.97 % For the Nine Months Ended September 30, 2019 2018 Net Net Charge-off (1) Net Net Charge-off (1) Credit card loans $ 1,850 3.43 % $ 1,638 3.27 % Other loans Personal loans 240 4.28 % 222 4.03 % Private student loans (excluding PCI) 44 0.73 % 65 1.17 % Other 1 — % 1 0.13 % Total other loans 285 2.30 % 288 2.52 % Net charge-offs (excluding PCI) $ 2,135 3.22 % $ 1,926 3.13 % Net charge-offs (including PCI) $ 2,135 3.17 % $ 1,926 3.06 % (1) Net charge-off rate represents net charge-off dollars (annualized) divided by average loans for the reporting period. As part of credit risk management activities, on an ongoing basis, the Company reviews information related to the performance of a customer's account with the Company as well as information from credit bureaus, such as FICO or other credit scores, relating to the customer's broader credit performance. FICO scores are generally obtained at origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that a significant portion of delinquent accounts have FICO scores below 660. The following table provides the most recent FICO scores available for the Company’s customers as a percentage of each class of loan receivables: Credit Risk Profile 660 and Above Less than 660 or No Score At September 30, 2019 Credit card loans 81 % 19 % Personal loans 94 % 6 % Private student loans (excluding PCI) (1) 95 % 5 % At December 31, 2018 Credit card loans 81 % 19 % Personal loans 94 % 6 % Private student loans (excluding PCI) (1) 94 % 6 % (1) PCI loans are discussed under the heading "— Purchased Credit-Impaired Loans." For private student loans, additional credit risk management activities include monitoring the amount of loans in forbearance. Forbearance allows borrowers experiencing temporary financial difficulties and willing to make payments, the ability to temporarily suspend payments. Eligible borrowers have a lifetime cap on forbearance of 12 months . At September 30, 2019 and December 31, 2018 , there were $41 million and $37 million , respectively, of private student loans, including those classified as PCI, in forbearance, representing 0.8% and 0.7% , respectively, of total student loans in repayment and forbearance. Allowance for Loan Losses The following tables provide changes in the Company's allowance for loan losses (dollars in millions): For the Three Months Ended September 30, 2019 Credit Card Personal Loans Student Loans (1) Other Total Balance at beginning of period $ 2,691 $ 338 $ 167 $ 6 $ 3,202 Additions Provision for loan losses 719 86 (6 ) — 799 Deductions Charge-offs (784 ) (89 ) (17 ) (1 ) (891 ) Recoveries 173 13 3 — 189 Net charge-offs (611 ) (76 ) (14 ) (1 ) (702 ) Balance at end of period $ 2,799 $ 348 $ 147 $ 5 $ 3,299 For the Three Months Ended September 30, 2018 Credit Card Personal Loans Student Loans (1) Other Total Balance at beginning of period $ 2,334 $ 313 $ 170 $ 11 $ 2,828 Additions Provision for loan losses 633 87 22 — 742 Deductions Charge-offs (674 ) (86 ) (25 ) — (785 ) Recoveries 131 9 3 — 143 Net charge-offs (543 ) (77 ) (22 ) — (642 ) Other (2) — — (1 ) — (1 ) Balance at end of period $ 2,424 $ 323 $ 169 $ 11 $ 2,927 (1) Includes both PCI and non-PCI private student loans. (2) Net change in reserves on PCI pools having no remaining non-accretable difference. The following tables provide changes in the Company's allowance for loan losses (dollars in millions): For the Nine Months Ended September 30, 2019 Credit Card Personal Loans Student Loans (1) Other Total Balance at beginning of period $ 2,528 $ 338 $ 169 $ 6 $ 3,041 Additions Provision for loan losses 2,121 250 24 — 2,395 Deductions Charge-offs (2,347 ) (274 ) (54 ) (1 ) (2,676 ) Recoveries 497 34 10 — 541 Net charge-offs (1,850 ) (240 ) (44 ) (1 ) (2,135 ) Other (2) — — (2 ) — (2 ) Balance at end of period $ 2,799 $ 348 $ 147 $ 5 $ 3,299 For the Nine Months Ended September 30, 2018 Credit Card Personal Loans Student Loans (1) Other Total Balance at beginning of period $ 2,147 $ 301 $ 162 $ 11 $ 2,621 Additions Provision for loan losses 1,915 244 75 1 2,235 Deductions Charge-offs (2,021 ) (247 ) (74 ) (1 ) (2,343 ) Recoveries 383 25 9 — 417 Net charge-offs (1,638 ) (222 ) (65 ) (1 ) (1,926 ) Other (2) — — (3 ) — (3 ) Balance at end of period $ 2,424 $ 323 $ 169 $ 11 $ 2,927 (1) Includes both PCI and non-PCI private student loans. (2) Net change in reserves on PCI pools having no remaining non-accretable difference. Net charge-offs of principal are recorded against the allowance for loan losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): For the Three Months Ended September 30, For the Nine Months Ended September 30, 2019 2018 2019 2018 Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income) $ 127 $ 109 $ 382 $ 328 Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income) $ 29 $ 26 $ 90 $ 81 The following tables provide additional detail of the Company's allowance for loan losses and recorded investment in its loan portfolio by impairment methodology (dollars in millions): Credit Card Personal Loans Student Loans (1) Other Loans Total At September 30, 2019 Allowance for loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 2,297 $ 287 $ 95 $ 4 $ 2,683 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 502 61 29 1 593 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 23 — 23 Total allowance for loan losses $ 2,799 $ 348 $ 147 $ 5 $ 3,299 Recorded investment in loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 70,860 $ 7,401 $ 8,146 $ 1,141 $ 87,548 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 3,108 195 249 52 3,604 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 1,341 — 1,341 Total recorded investment $ 73,968 $ 7,596 $ 9,736 $ 1,193 $ 92,493 At December 31, 2018 Allowance for loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 2,229 $ 292 $ 121 $ 4 $ 2,646 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 299 46 23 2 370 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 25 — 25 Total allowance for loan losses $ 2,528 $ 338 $ 169 $ 6 $ 3,041 Recorded investment in loans evaluated for impairment as Collectively evaluated for impairment in accordance with ASC 450-20 $ 70,628 $ 7,302 $ 7,546 $ 761 $ 86,237 Evaluated for impairment in accordance with ASC 310-10-35 (2)(3) 2,248 152 182 56 2,638 Acquired with deteriorated credit quality, evaluated in accordance with ASC 310-30 — — 1,637 — 1,637 Total recorded investment $ 72,876 $ 7,454 $ 9,365 $ 817 $ 90,512 (1) Includes both PCI and non-PCI private student loans. (2) Loan receivables evaluated for impairment in accordance with Accounting Standards Codification ("ASC") 310-10-35 include credit card loans, personal loans and student loans collectively evaluated for impairment in accordance with ASC Subtopic 310-40, Receivables, which consists of modified loans accounted for as TDRs. Other loans are individually evaluated for impairment and generally do not represent TDRs. (3) The unpaid principal balance of credit card loans was $2.8 billion and $2.0 billion at September 30, 2019 and December 31, 2018 , respectively. All loans accounted for as TDRs have a related allowance for loan losses. Troubled Debt Restructurings The Company has internal loan modification programs that provide relief to credit card, personal loan and student loan borrowers who may be experiencing financial hardship. The Company continually evaluates new programs to determine which of them meet the definition of a TDR. The internal loan modification programs include both temporary and permanent programs, which vary by product. External loan modification programs are also available for credit card and personal loans. Temporary and permanent modifications on credit card and personal loans, as well as temporary modifications on student loans and certain grants of student loan forbearance, result in the loans being considered individually impaired. In addition, loans that defaulted or graduated from modification programs or forbearance are considered to be individually impaired. For credit card customers, the Company offers temporary hardship programs consisting of an interest rate reduction and in some cases a reduced minimum payment, both lasting for a period no longer than 12 months . The permanent modification program involves changing the structure of the loan to a fixed payment loan with a maturity no longer than 60 months and reducing the interest rate on the loan. The permanent modification program does not normally provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate but continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. Modified credit card loans that are deemed to meet the definition of TDRs include loans in both temporary and permanent programs. For personal loan customers, in certain situations the Company offers various payment programs, including temporary and permanent programs. The temporary programs normally consist of a reduction of the minimum payment for a period of no longer than 12 months with the option of a final balloon payment required at the end of the loan term or an extension of the maturity date with the total term not exceeding nine years . Further, in certain circumstances the interest rate on the loan is reduced. The permanent programs involve changing the terms of the loan in order to pay off the outstanding balance over a longer term and also in certain circumstances reducing the interest rate on the loan. Similar to the temporary programs, the total term may not exceed nine years . The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. Personal loans included in temporary and permanent programs are accounted for as TDRs. At September 30, 2019 , there was $5.2 billion of private student loans in repayment, which includes both PCI and non-PCI loans. To assist student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company may offer hardship forbearance or programs that include payment deferral, temporary payment reduction, temporary interest rate reduction or extended terms. A non-PCI modified loan typically meets the definition of a TDR based on the cumulative length of the concession period and an evaluation of the credit quality of the borrower based on FICO scores. Borrower performance after using payment programs or forbearance is monitored and the Company believes the programs help to prevent defaults and are useful in assisting customers experiencing financial difficulties. The Company plans to continue to use payment programs and forbearance and, as a result, expects to have additional loans classified as TDRs in the future. Additional information about modified loans classified as TDRs is shown below (dollars in millions): Average recorded investment in loans Interest income recognized during period loans were impaired (1) Gross interest income that would have been recorded with original terms (2) For the Three Months Ended September 30, 2019 Credit card loans (3) $ 2,960 $ 93 $ 53 Personal loans $ 188 $ 5 $ 3 Private student loans $ 239 $ 5 $ 1 For the Three Months Ended September 30, 2018 Credit card loans (3) $ 1,815 $ 48 $ 37 Personal loans $ 134 $ 4 $ 1 Private student loans $ 166 $ 3 $ — For the Nine Months Ended September 30, 2019 Credit card loans (3) $ 2,682 $ 245 $ 148 Personal loans $ 174 $ 13 $ 7 Private student loans $ 215 $ 13 $ 1 For the Nine Months Ended September 30, 2018 Credit card loans (3) $ 1,612 $ 123 $ 95 Personal loans $ 125 $ 10 $ 4 Private student loans $ 152 $ 9 $ — (1) The Company does not separately track interest income on loans in modification programs. Amounts shown are estimated by applying an average interest rate to the average loans in the various modification programs. (2) The Company does not separately track the amount of additional gross interest income that would have been recorded if the loans in modification programs had not been restructured and interest had instead been recorded in accordance with the original terms. Amounts shown are estimated by applying the difference between the average interest rate earned on non-impaired loans and the average interest rate earned on loans in the modification programs to the average loans in the modification programs. (3) Includes credit card loans that were modified in TDRs, but are no longer enrolled in a TDR program due to noncompliance with the terms of the modification or due to successful completion of a program after which charging privileges may be reinstated based on customer-level evaluation. The average balance of credit card loans that were no longer enrolled in a TDR program was $985 million and $427 million for the three months ended September 30, 2019 and 2018 , respectively, and $833 million and $404 million for the nine months ended September 30, 2019 and 2018 , respectively. In order to evaluate the primary financial effects that resulted from credit card loans entering into a loan modification program during the three and nine months ended September 30, 2019 and 2018 , the Company quantified the amount by which interest and fees were reduced during the periods. During the three months ended September 30, 2019 and 2018 , the Company forgave approximately $19 million and $12 million , respectively, of interest and fees as a result of accounts entering into a credit card loan modification program. During the nine months ended September 30, 2019 and 2018 , the Company forgave approximately $53 million and $35 million , respectively, of interest and fees as a result of accounts entering into a credit card loan modification program. The following table provides information on loans that entered a loan modification program during the period (dollars in millions): For the Three Months Ended September 30, 2019 2018 Number of Accounts Balances Number of Accounts Balances Accounts that entered a loan modification program during the period Credit card loans 97,046 $ 623 69,127 $ 444 Personal loans 2,859 $ 39 1,903 $ 27 Private student loans 1,692 $ 31 935 $ 17 For the Nine Months Ended September 30, 2019 2018 Number of Accounts Balances Number of Accounts Balances Accounts that entered a loan modification program during the period Credit card loans 273,970 $ 1,766 185,185 $ 1,187 Personal loans 8,129 $ 110 5,867 $ 79 Private student loans 4,978 $ 92 2,887 $ 54 The following table presents the carrying value of loans that experienced a payment default during the period that had been modified in a TDR during the 15 months preceding the end of each period (dollars in millions): For the Three Months Ended September 30, 2019 2018 Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default Troubled debt restructurings that subsequently defaulted Credit card loans (1)(2) 19,108 $ 109 10,535 $ 60 Personal loans (2) 1,131 $ 15 847 $ 11 Private student loans (3) 396 $ 8 278 $ 5 For the Nine Months Ended September 30, 2019 2018 Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default Troubled debt restructurings that subsequently defaulted Credit card loans (1)(2) 50,980 $ 294 28,319 $ 156 Personal loans (2) 2,925 $ 42 2,059 $ 27 Private student loans (3) 966 $ 19 753 $ 13 (1) Terms revert back to the pre-modification terms for customers who default from a temporary program and charging privileges remain revoked in most cases. (2) For credit card loans and personal loans, a customer defaults from a modification program after two consecutive missed payments. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. (3) For student loans, defaults have been defined as loans that are 60 or more days delinquent. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. Of the account balances that defaulted as shown above for the three months ended September 30, 2019 and 2018 , approximately 37% and 34% , respectively, of the total balances were charged off at the end of the month in which they defaulted from a loan modification program. Of the account balances that defaulted as shown above for the nine months ended September 30, 2019 and 2018 , approximately 38% and 35% , respectively, of the total balances were charged off at the end of the month in which they defaulted from a loan modification program. For accounts that have defaulted from a loan modification program and have not been subsequently charged off, the balances are included in the allowance for loan loss analysis discussed above under "— Allowance for Loan Losses." Purchased Credit-Impaired Loans Purchased loans with evidence of credit deterioration since origination for which it is probable that not all contractually required payments will be collected are considered impaired at acquisition and are reported as PCI loans. The private student loans acquired in the SLC transaction, as well as the additional acquired private student loan portfolio comprise the Company's only PCI loans at September 30, 2019 and December 31, 2018 . Total PCI student loans had an outstanding balance of $1.4 billion and $1.7 billion , including accrued interest, and a related carrying amount of $1.3 billion and $1.6 billion as of September 30, 2019 and December 31, 2018 , respectively. The following table provides changes in accretable yield for the acquired loans during each period (dollars in millions): For the Three Months Ended September 30, For the Nine Months Ended September 30, 2019 2018 2019 2018 Balance at beginning of period $ 508 $ 608 $ 548 $ 669 Accretion into interest income (29 ) (34 ) (92 ) (106 ) Other changes in expected cash flows — 1 23 12 Balance at end of period $ 479 $ 575 $ 479 $ 575 Periodically, the Company updates the estimate of cash flows expected to be collected based on management's latest expectations of future net credit losses, borrower prepayments and certain other assumptions that affect cash flows. No provision expense was recorded during the three or nine months ended September 30, 2019 and 2018 . The allowance for PCI loan losses at September 30, 2019 and December 31, 2018 was $23 million and $25 million , respectively. For the nine months ended September 30, 2019 and three and nine months ended September 30, 2018 , the increase in accretable yield was primarily driven by changes in rates on variable-rate loans. There were no changes in the cash flow assumption for the three months ended September 30, 2019 . Changes to accretable yield are recognized prospectively as an adjustment to yield over the remaining life of the pools. At September 30, 2019 , the 30 or more days delinquency and 90 or more days delinquency rates on PCI student loans (which include loans not yet in repayment) were 2.90% and 0.72% , respectively. At December 31, 2018 , the 30 or more days delinquency and 90 or more days delinquency rates on PCI student loans (which include loans not yet in repayment) were 2.93% and 0.78% , respectively. These rates include private student loans that are greater than 120 days delinquent that are covered by an indemnification agreement or insurance arrangements through which the Company expects to recover a substantial portion of the loan. The net charge-off rate on PCI student loans was 0.32% and 0.64% for the three months ended September 30, 2019 and 2018 , respectively, and 0.33% and 0.71% for the nine months ended September 30, 2019 and 2018 , respectively. |