Loan Receivables | Loan Receivables The Company has two loan portfolio segments: credit card loans and other loans. The Company’s classes of receivables within the two portfolio segments are depicted in the following table (dollars in millions): December 31, 2020 2019 Credit card loans (1)(2) $ 71,472 $ 77,181 Other loans (3) Private student loans (4) 9,954 9,653 Personal loans 7,177 7,687 Other 1,846 1,373 Total other loans 18,977 18,713 Total loan receivables 90,449 95,894 Allowance for credit losses (5) (8,226) (3,383) Net loan receivables $ 82,223 $ 92,511 (1) Amounts include carrying values of $16.7 billion and $18.9 billion underlying investors’ interest in trust debt at December 31, 2020 and 2019, respectively, and $10.6 billion and $12.7 billion in seller’s interest at December 31, 2020 and 2019, respectively. See Note 5: Credit Card and Student Loan Securitization Activities for additional information. (2) Unbilled accrued interest receivable on credit card loans, which is presented as part of other assets in the Company’s consolidated statements of financial condition, was $420 million and $471 million at December 31, 2020 and 2019, respectively. (3) Accrued interest receivable on private student, personal and other loans, which is presented as part of other assets in the Company’s consolidated statements of financial condition, was $469 million, $49 million and $6 million, respectively, at December 31, 2020 and $461 million, $53 million and $4 million, respectively, at December 31, 2019. (4) Amounts include carrying values of $250 million and $292 million in loans pledged as collateral against the note issued from a student loan securitization trust at December 31, 2020 and 2019, respectively. See Note 5: Credit Card and Student Loan Securitization Activities for additional information. (5) Prior to adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach. Credit Quality Indicators As part of credit risk management activities, on an ongoing basis, the Company reviews information related to the performance of a customer's account with the Company as well as information from credit bureaus, such as FICO or other credit scores, relating to the customer's broader credit performance. Key credit quality indicators that are actively monitored for credit card, private student and personal loans include FICO scores and delinquency status. These indicators are important to understand the overall credit performance of the Company's customers and their ability to repay. FICO scores are generally obtained at origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that accounts with FICO scores below 660 have larger delinquencies and credit losses than those with higher credit scores. The following table provides the distribution of the amortized cost basis (excluding accrued interest receivable presented in other assets) by the most recent FICO scores available for the Company's customers for credit card, private student and personal loan receivables (dollars in millions): Credit Risk Profile by FICO Score December 31, 2020 2019 660 and Above Less than 660 660 and Above Less than 660 $ % $ % $ % $ % Credit card loans (1) $ 58,950 82 % $ 12,522 18 % $ 61,997 80 % $ 15,184 20 % Private student loans by origination year (2)(3) 2020 $ 1,173 95 % $ 60 5 % 2019 1,659 96 % 61 4 % $ 1,176 93 % $ 92 7 % 2018 1,365 96 % 61 4 % 1,518 95 % 79 5 % 2017 1,052 95 % 57 5 % 1,198 95 % 69 5 % 2016 797 94 % 47 6 % 934 94 % 58 6 % Prior 3,422 94 % 200 6 % 4,229 93 % 300 7 % Total private student loans $ 9,468 95 % $ 486 5 % $ 9,055 94 % $ 598 6 % Personal loans by origination year 2020 $ 2,880 99 % $ 25 1 % 2019 2,183 96 % 90 4 % $ 3,529 98 % $ 62 2 % 2018 1,018 92 % 90 8 % 1,941 93 % 140 7 % 2017 558 89 % 69 11 % 1,167 90 % 136 10 % 2016 189 87 % 28 13 % 475 88 % 65 12 % Prior 38 81 % 9 19 % 145 84 % 27 16 % Total personal loans $ 6,866 96 % $ 311 4 % $ 7,257 94 % $ 430 6 % (1) Amounts include $1.0 billion and $956 million of revolving line-of-credit arrangements that were converted to term loans as a result of a TDR program as of December 31, 2020 and 2019, respectively. (2) A majority of student loan originations occur in the third quarter and disbursements can span multiple calendar years. (3) FICO score represents the higher credit score of the cosigner or borrower. Delinquencies are an indicator of credit quality at a point in time. A loan balance is considered delinquent when contractual payments on the loan become 30 days past due. The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent loans in the Company’s loan portfolio is shown below for credit card, private student and personal loan receivables (dollars in millions): December 31, 2020 2019 30-89 Days 90 or Total Past 30-89 Days 90 or Total Past Credit card loans $ 739 $ 739 $ 1,478 $ 999 $ 1,020 $ 2,019 Private student loans by origination year (1)(2) 2020 $ — $ — $ — 2019 3 1 4 $ — $ — $ — 2018 9 3 12 4 1 5 2017 12 4 16 11 3 14 2016 14 3 17 14 5 19 Prior 72 17 89 106 37 143 Total private student loans $ 110 $ 28 $ 138 $ 135 $ 46 $ 181 Personal loans by origination year 2020 $ 5 $ 2 $ 7 2019 18 9 27 $ 11 $ 3 $ 14 2018 15 7 22 27 11 38 2017 10 5 15 22 10 32 2016 4 1 5 10 5 15 Prior 1 1 2 4 2 6 Total personal loans $ 53 $ 25 $ 78 $ 74 $ 31 $ 105 (1) Student loans may include a deferment period, during which customers are not required to make payments while enrolled in school at least half time as determined by the school. During a deferment period, these loans do not advance into delinquency. (2) Includes PCD loans for all periods presented. In response to the COVID-19 pandemic, the Company expanded borrower relief offerings to include Skip-a-Pay (payment deferral) and other loan modification programs, complementing the assistance already available through existing loan modification programs. The accounts using these modifications as a result of the COVID-19 pandemic impact were evaluated for potential exclusion from TDR status either due to the insignificance of the concession or because they qualified for exemption pursuant to the CARES Act. The Skip-a-Pay (payment deferral) programs allowed customers on a monthly or other periodic basis to request approval to skip their payment(s) for that month or period. The utilization of these Skip-a-Pay (payment deferral) programs had a favorable impact on reported credit performance because, pursuant to regulatory guidelines, accounts enrolled in the Skip-a-Pay (payment deferral) programs did not advance through delinquency cycles in the same time frame as would have occurred without the Skip-a-Pay (payment deferral) programs. Specifically, current accounts enrolled in the Skip-a-Pay (payment deferral) programs did not advance to delinquency and delinquent accounts enrolled in the Skip-a-Pay (payment deferral) programs did not advance to the next delinquency cycle or to charge-off. The Skip-a-Pay (payment deferral) programs provided only an insignificant delay in payment on the enrolled accounts or loans and therefore those deferrals were not classified as TDRs. While the Company continues to support and provide assistance to all customers impacted by the COVID-19 pandemic, the Company is no longer offering new enrollments in the Skip-a-Pay (payment deferral) programs or other loan modifications developed specifically for COVID-19 as of August 31, 2020. By the fourth quarter of 2020, there was no material impact to delinquencies from these payment deferrals since delinquent loans were advancing through the delinquency cycles or to charge-off as appropriate after these payment deferrals ceased being offered. Allowance for Credit Losses The following tables provide changes in the Company’s allowance for credit losses (dollars in millions): For the Year Ended December 31, 2020 Credit Card Loans Private Student Personal Loans Other Loans Total Balance at December 31, 2019 (1) $ 2,883 $ 148 $ 348 $ 4 $ 3,383 Cumulative effect of ASU No. 2016-13 adoption (2) 1,667 505 265 24 2,461 Balance at January 1, 2020 4,550 653 613 28 5,844 Additions Provision for credit losses (3) 4,379 251 476 11 5,117 Deductions Charge-offs (3,101) (85) (289) (1) (3,476) Recoveries 663 21 57 — 741 Net charge-offs (2,438) (64) (232) (1) (2,735) Balance at December 31, 2020 $ 6,491 $ 840 $ 857 $ 38 $ 8,226 For the Year Ended December 31, 2019 Credit Card Loans Private Student Personal Loans Other Loans Total Balance at December 31, 2018 (1) $ 2,528 $ 169 $ 338 $ 6 $ 3,041 Additions Provision for credit losses (1) 2,849 51 332 (1) 3,231 Deductions Charge-offs (3,165) (82) (369) (1) (3,617) Recoveries 671 13 47 — 731 Net charge-offs (4) (2,494) (69) (322) (1) (2,886) Other (5) — (3) — — (3) Balance at December 31, 2019 (1) $ 2,883 $ 148 $ 348 $ 4 $ 3,383 For the Year Ended December 31, 2018 Credit Card Loans Private Student Personal Loans Other Loans Total Balance at December 31, 2017 (1) $ 2,147 $ 162 $ 301 $ 11 $ 2,621 Additions Provision for credit losses (1) 2,594 95 345 1 3,035 Deductions Charge-offs (2,734) (97) (345) (6) (3,182) Recoveries 521 12 37 — 570 Net charge-offs (4) (2,213) (85) (308) (6) (2,612) Other (5) — (3) — — (3) Balance at December 31, 2018 (1) $ 2,528 $ 169 $ 338 $ 6 $ 3,041 (1) Prior to the adoption of ASU No. 2016-13 on January 1, 2020, credit losses were estimated using the incurred loss approach. (2) Represents the adjustment to the allowance for credit losses as a result of the adoption of ASU No. 2016-13 on January 1, 2020. (3) Excludes a $17 million build of the liability for expected credit losses on unfunded commitments for the year ended December 31, 2020, as the liability is recorded in accrued expenses and other liabilities in the Company’s consolidated statements of financial condition. (4) Prior to the adoption of ASU No. 2016-13 on January 1, 2020, net charge-offs on PCD loans generally did not result in a charge to earnings. (5) Net change in reserves on PCD pools having no remaining non-accretable difference (prior to adoption of ASU No. 2016-13 on January 1, 2020). The allowance for credit losses was $8.2 billion at December 31, 2020, which reflects a $4.8 billion build over the amount of the allowance for credit losses at December 31, 2019. The allowance build across all loan products was due to (i) a $2.5 billion cumulative-effect adjustment for the adoption of CECL on January 1, 2020, and (ii) a $2.3 billion build that primarily reflects an economic outlook that included the COVID-19 pandemic and resulting economic stress. In estimating the allowance at December 31, 2020, the Company used a macroeconomic forecast that projected (i) a peak unemployment rate of 8.7%, recovering to 8.2% by the end of 2021 with slow recovery over the next few years and (ii) a 2.7% growth in gross domestic product in 2021. The Company also considered the uncertainties associated with some of the assumptions used in the macroeconomic forecast, including the amount and timing of additional government stimulus. Furthermore, the estimate contemplated the impact of previous government stimulus programs and other company-initiated loan modification programs on borrower payment trends. The impact of the COVID-19 pandemic on the economy continues to cause uncertainty in assumptions surrounding factors such as length and depth of economic stresses and longer term impacts on borrower behavior, which has required significant management judgment in estimating the allowance for credit losses. Company-initiated loan modification programs include those offered specifically in response to the COVID-19 pandemic as well as existing programs offered to customers experiencing difficulty making their payments. In addition to Skip-a-Pay (payment deferral) programs, which ended on August 31, 2020, the Company has other modification programs that customers have utilized during the period related to the pandemic. The accounts using these modifications as a result of the pandemic impact were evaluated for potential exclusion from TDR status either due to the insignificance of the concession or because they qualified for exemption under the CARES Act. The effects of all loan modifications, including TDRs, loan modifications exempt from TDR status under the CARES Act and Skip-a-Pay (payment deferral) programs, are considered as part of the process for determining the estimate of expected loss reflected in the allowance for credit losses. The forecast period management deemed to be reasonable and supportable was 18 months for all periods since the adoption of CECL except for the estimate as of March 31, 2020. The decrease to 12 months as of March 31, 2020, was due to the uncertainty caused by the rapidly changing economic environment resulting from the COVID-19 pandemic. The return to an 18-month reasonable and supportable forecast period was based on the view that the present macroeconomic conditions will last for a longer period than previously expected. The reversion period was 12 months for all quarters since the adoption of CECL. During the first quarter of 2020, a straight-line method was used to revert to appropriate historical information. In the second quarter of 2020, the high degree of economic stress led the Company to apply a weighted reversion method for credit card loans that puts more emphasis on the loss forecast model rather than lower historical losses. For similar reasons, the Company determined it was appropriate to apply a weighted reversion method for all loans in the third and fourth quarter. The net charge-offs on credit card loans for the year ended December 31, 2020, decreased when compared to the year ended December 31, 2019, due to decreased loan receivables, government stimulus and disaster relief programs. The net charge-offs on private loans for the year ended December 31, 2020, decreased when compared to the year ended December 31, 2019, due to the impacts of government stimulus and disaster relief programs. The net charge-offs on personal loans for the year ended December 31, 2020, decreased when compared to the year ended December 31, 2019, due to improved underwriting, government stimulus and disaster relief programs. The net charge-offs on other loans for the year ended December 31, 2020, remained flat when compared to the same period in 2019. Net charge-offs of principal are recorded against the allowance for credit losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): For the Years Ended December 31, 2020 2019 2018 Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income) $ 484 $ 515 $ 442 Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income) $ 117 $ 123 $ 109 Delinquent and Non-Accruing Loans The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent and non-accruing loans in the Company’s loan portfolio is shown below for each class of loan receivables (dollars in millions): 30-89 Days 90 or Total Past 90 or Total Non-accruing (1) At December 31, 2020 Credit card loans $ 739 $ 739 $ 1,478 $ 687 $ 209 Other loans Private student loans (2) 110 28 138 27 12 Personal loans 53 25 78 23 12 Other 8 3 11 — 10 Total other loans 171 56 227 50 34 Total loan receivables $ 910 $ 795 $ 1,705 $ 737 $ 243 At December 31, 2019 Credit card loans $ 999 $ 1,020 $ 2,019 $ 940 $ 237 Other loans Private student loans (2) 135 46 181 45 11 Personal loans 74 31 105 29 12 Other 5 2 7 — 6 Total other loans 214 79 293 74 29 Total loan receivables $ 1,213 $ 1,099 $ 2,312 $ 1,014 $ 266 (1) The Company estimates that the gross interest income that would have been recorded in accordance with the original terms of non-accruing credit card loans was $33 million, $45 million and $41 million for the years ended December 31, 2020, 2019 and 2018, respectively. The Company does not separately track the amount of gross interest income that would have been recorded in accordance with the original terms of loans. This amount was estimated based on customers’ current balances and most recent interest rates. (2) Includes PCD loans for all periods presented. Troubled Debt Restructurings The Company has internal loan modification programs that provide relief to credit card, student and personal loan borrowers who may be experiencing financial hardship. The Company considers a modified loan in which a concession has been granted to the borrower to be a TDR based on the cumulative length of the concession period and credit quality of the borrower. New programs are evaluated to determine which of them meet the definition of a TDR, including modification programs provided to customers for temporary relief due to the economic impacts of the COVID-19 pandemic. The internal loan modification programs include both temporary and permanent programs, which vary by product. External loan modification programs are also available for credit card and personal loans. For all temporary modification programs, including those created specifically in response to the COVID-19 pandemic, the modified loans are evaluated for potential exclusion from TDR status either due to the insignificance of the concession or because they qualify for exemption pursuant to the CARES Act. To the extent the accounts do not meet the requirements for exclusion, temporary and permanent modifications on credit card and personal loans, as well as temporary modifications on student loans and certain grants of student loan forbearance, result in the loans being classified as TDRs. In addition, loans that defaulted (see table on loans that defaulted from a TDR program that follows) or graduated from modification programs or forbearance continue to be classified as TDRs, except as noted below. For credit card customers, the Company offers both temporary and permanent hardship programs. The temporary hardship programs consist of an interest rate reduction and in some cases a reduced minimum payment, both lasting for a period no longer than 12 months. Charging privileges on these accounts are generally suspended while in the program and if certain criteria are met, may be reinstated following completion of the program. Beginning in 2020, credit card accounts of borrowers that have previously participated in a temporary interest rate reduction program and that have both demonstrated financial stability and had their charging privileges reinstated at a market-based interest rate, are excluded from the balance of TDRs. The permanent modification program involves closing the account, changing the structure of the loan to a fixed payment loan with a maturity no longer than 60 months and reducing the interest rate on the loan. The permanent modification program does not normally provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate but continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. These loans remain in the population of TDRs until they are paid off or charged off. At December 31, 2020 and 2019, there were $5.7 billion and $5.6 billion, respectively, of private student loans in repayment and $117 million and $46 million, respectively, in forbearance. To assist student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company may offer hardship forbearance or programs that include payment deferral, temporary payment reduction, temporary interest rate reduction or extended terms. A modified loan typically meets the definition of a TDR based on the cumulative length of the concession period and a determination of financial distress based on an evaluation of the credit quality of the borrower using FICO scores. For personal loan customers, in certain situations the Company offers various payment programs, including temporary and permanent programs. The temporary programs normally consist of a reduction of the minimum payment for a period of no longer than 12 months with the option of a final balloon payment required at the end of the loan term or an extension of the maturity date with the total term not exceeding nine years. Further, in certain circumstances the interest rate on the loan is reduced. The permanent programs involve changing the terms of the loan in order to pay off the outstanding balance over a longer term and in certain circumstances reducing the interest rate on the loan. Similar to the temporary programs, the total term may not exceed nine years. The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. Personal loans included in temporary and permanent programs are classified as TDRs. Borrower performance after using payment programs or forbearance is monitored. The Company believes the programs are useful in assisting customers experiencing financial difficulties and allowing them to make timely payments. In addition to helping customers with their credit needs, these programs are designed to maximize collections and ultimately the Company’s profitability. The Company plans to continue to use payment programs and forbearance as a means to provide relief to customers experiencing temporary financial difficulties and, as a result, expects to have additional loans classified as TDRs in the future. In order to evaluate the primary financial effects that resulted from credit card loans entering into a TDR program during the years ended December 31, 2020, 2019 and 2018, the Company quantified the amount by which interest and fees were reduced during the periods. During the years ended December 31, 2020, 2019 and 2018, the Company forgave approximately $66 million, $73 million and $48 million, respectively, of interest and fees as a result of accounts entering into a credit card loan TDR program. For all loan products, interest income on modified loans is recognized based on the modified contractual terms. TDR program balances and number of accounts have been favorably impacted by the exclusion of certain modifications from the TDR designation in accordance with the CARES Act and are lower than they otherwise would have been. The Omnibus and COVID Relief and Response Act extended the loan modification relief provided by the CARES Act through the earlier of January 1, 2022, or the date that is 60 days after the termination of the national emergency declared by the President of the United States of America on March 13, 2020, under the National Emergencies Act related to the outbreak of COVID-19. As such, reported TDRs are expected to remain lower than they otherwise would have been. The following table provides information on loans that entered a TDR program during the period (dollars in millions): For the Years Ended December 31, 2020 2019 2018 Number of Accounts Balances Number of Accounts Balances Number of Accounts Balances Accounts that entered a TDR program during the period Credit card loans (1) 152,055 $ 1,022 368,009 $ 2,364 268,817 $ 1,713 Private student loans 1,916 $ 35 6,742 $ 124 4,057 $ 74 Personal loans 8,805 $ 114 10,945 $ 147 8,260 $ 111 (1) Accounts that entered a credit card TDR program include $670 million, $741 million and $491 million that were converted from revolving line-of-credit arrangements to term loans during the years ended December 31, 2020, 2019 and 2018, respectively. The following table presents the carrying value of loans that experienced a payment default during the period that had been modified in a TDR during the 15 months preceding the end of each period (dollars in millions): For the Years Ended December 31, 2020 2019 2018 Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default Troubled debt restructurings that subsequently defaulted Credit card loans (1)(2) 48,075 $ 276 71,326 $ 410 42,659 $ 239 Private student loans (3) 1,119 $ 22 1,406 $ 27 1,041 $ 19 Personal loans (2) 3,145 $ 46 4,152 $ 59 2,955 $ 40 (1) Terms revert back to the pre-modification terms for customers who default from a temporary program and charging privileges remain suspended in most cases. (2) For credit card loans and personal loans, a customer defaults from a modification program either after two consecutive missed payments or at charge-off, depending on the program. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. (3) For student loans, defaults have been defined as loans that are 60 or more days delinquent. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. Of the account balances that defaulted as shown above for the years ended December 31, 2020, 2019 and 2018, approximately 53%, 38% and 36%, respectively, of the total balances were charged off at the end of the month in which they defaulted from a TDR program. For accounts that have defaulted from a TDR program and have not been subsequently charged off, the balances are included in the allowance for credit loss analysis discussed above under “— Allowance for Credit Losses.” Geographical Distribution of Loans The Company originates credit card loans throughout the United States. The geographic distribution of the Company’s credit card loan receivables was as follows (dollars in millions): December 31, 2020 2019 $ % $ % California $ 6,273 8.8 % $ 7,110 9.2 % Texas 6,182 8.6 6,543 8.5 Florida 4,931 6.9 5,176 6.7 New York 4,836 6.8 5,335 6.9 Illinois 3,714 5.2 4,084 5.3 Pennsylvania 3,616 5.1 3,873 5.0 Ohio 3,005 4.2 3,207 4.2 New Jersey 2,558 3.6 2,807 3.6 Georgia 2,204 3.1 2,325 3.0 Michigan 1,983 2.8 2,165 2.8 Other 32,170 44.9 34,556 44.8 Total credit card loans $ 71,472 100 % $ 77,181 100 % The Company originates private student, personal and other loans throughout the United States. The geographic distribution of private student, personal and other loan receivables was as follows (dollars in millions): December 31, 2020 2019 $ % $ % New York $ 1,797 9.5 % $ 1,859 9.9 % California 1,706 9.0 1,764 9.4 Pennsylvania 1,317 6.9 1,275 6.8 Texas 1,224 6.4 1,151 6.2 Illinois 1,163 6.1 1,157 6.2 New Jersey 1,002 5.3 980 5.2 Florida 975 5.1 930 5.0 Ohio 758 4.0 739 4.0 Massachusetts 588 3.1 594 3.2 Michigan 585 3.1 585 3.1 Other 7,862 41.5 7,679 41.0 Total other loans $ 18,977 100 % $ 18,713 100 % |