Loan Receivables | Loan Receivables The Company has two loan portfolio segments: credit card loans and other loans. The Company's classes of receivables within the two portfolio segments are depicted in the following table (dollars in millions): March 31, December 31, Credit card loans (1)(2) $ 73,783 $ 74,369 Other loans (3) Private student loans (4) 10,314 10,113 Personal loans 6,904 6,936 Other loans 2,470 2,266 Total other loans 19,688 19,315 Total loan receivables 93,471 93,684 Allowance for credit losses (6,647) (6,822) Net loan receivables $ 86,824 $ 86,862 (1) Amounts include carrying values of $10.7 billion and $13.3 billion underlying investors' interest in trust debt at March 31, 2022 and December 31, 2021, respectively, and $13.3 billion and $11.9 billion in seller's interest at March 31, 2022 and December 31, 2021, respectively. See Note 4: Credit Card and Private Student Loan Securitization Activities for additional information. (2) Unbilled accrued interest receivable on credit card loans, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was $424 million and $423 million at March 31, 2022 and December 31, 2021, respectively. (3) Accrued interest receivable on private student, personal and other loans, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was $457 million, $41 million and $6 million, respectively, at March 31, 2022 and $443 million, $42 million and $6 million, respectively, at December 31, 2021. (4) Amounts include carrying values of $196 million and $207 million in loans pledged as collateral against the note issued from a private student loan securitization trust at March 31, 2022 and December 31, 2021, respectively. See Note 4: Credit Card and Private Student Loan Securitization Activities for additional information. Credit Quality Indicators As part of credit risk management activities, on an ongoing basis, the Company reviews information related to the performance of a customer's account with the Company and information from credit bureaus, such as FICO or other credit scores, relating to the customer's broader credit performance. The Company actively monitors key credit quality indicators, including FICO scores and delinquency status, for credit card, private student and personal loans. These indicators are important to understand the overall credit performance of the Company's customers and their ability to repay. FICO scores are generally obtained at the origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that accounts with FICO scores below 660 have larger delinquencies and credit losses than those with higher credit scores. The following table provides the distribution of the amortized cost basis (excluding accrued interest receivable presented in other assets) by the most recent FICO scores available for the Company's customers for credit card, private student and personal loan receivables (dollars in millions): Credit Risk Profile by FICO Score March 31, 2022 December 31, 2021 660 and Above Less than 660 660 and Above Less than 660 $ % $ % $ % $ % Credit card loans (1) $ 61,199 83 % $ 12,584 17 % $ 62,262 84 % $ 12,107 16 % Private student loans by origination year (2)(3) 2022 $ 220 98 % $ 4 2 % 2021 1,718 94 % 108 6 % $ 1,251 94 % $ 73 6 % 2020 1,494 96 % 61 4 % 1,561 96 % 59 4 % 2019 1,361 96 % 61 4 % 1,439 96 % 61 4 % 2018 1,073 95 % 59 5 % 1,147 95 % 59 5 % Prior 3,915 94 % 240 6 % 4,215 94 % 248 6 % Total private student loans $ 9,781 95 % $ 533 5 % $ 9,613 95 % $ 500 5 % Personal loans by origination year 2022 $ 984 100 % $ 4 — % 2021 2,941 98 % 54 2 % $ 3,326 99 % $ 37 1 % 2020 1,356 97 % 40 3 % 1,622 98 % 39 2 % 2019 848 94 % 56 6 % 1,052 94 % 62 6 % 2018 343 90 % 38 10 % 435 91 % 44 9 % Prior 206 86 % 34 14 % 276 87 % 43 13 % Total personal loans $ 6,678 97 % $ 226 3 % $ 6,711 97 % $ 225 3 % (1) Amounts include $754 million and $813 million of revolving line-of-credit arrangements that were converted to term loans as a result of a TDR program as of March 31, 2022 and December 31, 2021, respectively. (2) A majority of private student loan originations occur in the third quarter and disbursements can span multiple calendar years. (3) FICO score represents the higher credit score of the cosigner or borrower. Delinquencies are an indicator of credit quality at a point in time. A loan balance is considered delinquent when contractual payments on the loan become 30 days past due. The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent loans in the Company's loan portfolio is shown below for credit card, private student and personal loan receivables (dollars in millions): March 31, 2022 December 31, 2021 30-89 Days 90 or Total Past 30-89 Days 90 or Total Past Credit card loans $ 692 $ 613 $ 1,305 $ 670 $ 562 $ 1,232 Private student loans by origination year (1) 2022 $ — $ — $ — 2021 1 1 2 $ — $ — $ — 2020 6 4 10 4 1 5 2019 11 4 15 9 2 11 2018 15 6 21 14 4 18 Prior 92 28 120 94 29 123 Total private student loans $ 125 $ 43 $ 168 $ 121 $ 36 $ 157 Personal loans by origination year 2022 $ — $ — $ — 2021 8 2 10 $ 5 $ 1 $ 6 2020 7 3 10 7 2 9 2019 10 4 14 11 4 15 2018 5 2 7 6 3 9 Prior 5 2 7 6 3 9 Total personal loans $ 35 $ 13 $ 48 $ 35 $ 13 $ 48 (1) Private student loans may include a deferment period, during which borrowers are not required to make payments while enrolled in school at least half time as determined by the school. During a deferment period, these loans do not advance into delinquency. Allowance for Credit Losses The following tables provide changes in the Company's allowance for credit losses (dollars in millions): For the Three Months Ended March 31, 2022 Credit Card Loans Private Student Loans Personal Loans Other Loans Total Loans Balance at December 31, 2021 $ 5,273 $ 843 $ 662 $ 44 $ 6,822 Additions Provision for credit losses (1) 178 45 (30) — 193 Deductions Charge-offs (541) (24) (38) — (603) Recoveries 210 6 19 — 235 Net charge-offs (331) (18) (19) — (368) Balance at March 31, 2022 $ 5,120 $ 870 $ 613 $ 44 $ 6,647 For the Three Months Ended March 31, 2021 Credit Card Loans Private Student Loans Personal Loans Other Loans Total Loans Balance at December 31, 2020 $ 6,491 $ 840 $ 857 $ 38 $ 8,226 Additions Provision for credit losses (1) (377) 36 (4) 3 (342) Deductions Charge-offs (663) (20) (64) — (747) Recoveries 189 6 15 — 210 Net charge-offs (474) (14) (49) — (537) Balance at March 31, 2021 $ 5,640 $ 862 $ 804 $ 41 $ 7,347 (1) Excludes a $39 million and $23 million adjustment of the liability for expected credit losses on unfunded commitments for the three months ended March 31, 2022 and 2021, respectively, as the liability is recorded in accrued expenses and other liabilities in the Company's condensed consolidated statements of financial condition. The allowance for credit losses was approximately $6.6 billion at March 31, 2022, which reflects a $175 million release from the amount of the allowance for credit losses at December 31, 2021. The release in the allowance for credit losses between March 31, 2022 and December 31, 2021, was primarily driven by the continued strength of the loan portfolio's credit performance. In estimating the allowance at March 31, 2022, the Company used a macroeconomic forecast that projected (i) a peak unemployment rate of 5.2%, decreasing to 4.9% and 3.5% through the end of 2022 and 2023, respectively; and (ii) 3.1% and 2.2% annualized growth in the real gross domestic product for 2022 and 2023, respectively. Labor market conditions, which historically have been an important determinant of credit loss trends, continued to improve as of March 31, 2022. The unemployment rate and continuing jobless claims returned to pre-pandemic levels during the first quarter of 2022, and the number of job openings reached near-record levels, reflecting robust demand for labor as the U.S. economy continues to expand post pandemic. In estimating expected credit losses, the Company considered the uncertainties associated with borrower behavior, payment trends and credit performance subsequent to the expiration of government stimulus programs and disaster relief programs, as well as higher consumer price inflation experienced in the first quarter of 2022 and the fiscal and monetary policy responses to that inflation. The Federal Reserve raised its benchmark federal funds rate in March 2022 and signaled additional rate hikes in 2022. In recognition of the evolving macroeconomic environment, the estimation of the allowance for credit losses has required significant management judgment. The forecast period the Company deemed to be reasonable and supportable was 18 months for all periods presented. The 18-month reasonable and supportable forecast period was deemed appropriate based on the observed stability of the economic outlook and relative consistency among the macroeconomic forecasts. For all periods presented, the Company determined that a reversion period of 12 months was appropriate for similar reasons. Due to the uncertainties associated with borrower behavior resulting from government stimulus, disaster relief programs and fiscal and monetary policies, the Company applied a weighted reversion method to provide a more reasonable transition to historical losses for all loan products for all periods presented. The net charge-offs for credit card and personal loans decreased for the three months ended March 31, 2022, when compared to the same period in 2021, primarily due to higher payment rates period-over-period, which decreased the rate of delinquent loans and average balances charged-off. The higher payment rates period-over-period reflect the improvement in household cash flows aided by government stimulus and disaster relief programs that were extended near the end of the first quarter of 2021. The net charge-offs for personal loans continue to benefit from tighter underwriting standards that the Company implemented in early 2020. The net charge-offs for private student loans increased for the three months ended March 31, 2022, when compared to the same period in 2021. This increase was primarily driven by the normalization of credit as the impacts of government stimulus and disaster relief programs began to wane. Net charge-offs of principal are recorded against the allowance for credit losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): For the Three Months Ended March 31, 2022 2021 Interest and fees accrued subsequently charged-off, net of recoveries (recorded as a reduction of interest income) $ 66 $ 95 Fees accrued subsequently charged-off, net of recoveries (recorded as a reduction to other income) $ 21 $ 23 Delinquent and Non-Accruing Loans The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent and non-accruing loans in the Company's loan portfolio is shown below for each class of loan receivables (dollars in millions): 30-89 Days 90 or Total Past 90 or Total Non-accruing (1) At March 31, 2022 Credit card loans $ 692 $ 613 $ 1,305 $ 592 $ 183 Other loans Private student loans 125 43 168 42 7 Personal loans 35 13 48 12 6 Other loans 7 9 16 2 17 Total other loans 167 65 232 56 30 Total loan receivables $ 859 $ 678 $ 1,537 $ 648 $ 213 At December 31, 2021 Credit card loans $ 670 $ 562 $ 1,232 $ 527 $ 194 Other loans Private student loans 121 36 157 35 8 Personal loans 35 13 48 12 7 Other loans 7 7 14 1 16 Total other loans 163 56 219 48 31 Total loan receivables $ 833 $ 618 $ 1,451 $ 575 $ 225 (1) The Company estimates that the gross interest income that would have been recorded under the original terms of non-accruing credit card loans was $6 million and $8 million for the three months ended March 31, 2022 and 2021, respectively. The Company does not separately track the amount of gross interest income that would have been recorded under the original terms of loans. Instead, the Company estimated this amount based on customers' current balances and most recent interest rates. The payment status of modified loans, including those identified as TDRs and those exempt from the TDR designation pursuant to the CARES Act, is reflected in the Company’s delinquency reporting. Troubled Debt Restructurings The Company has internal loan modification programs that provide relief to credit card, private student and personal loan borrowers who may be experiencing financial hardship. The Company considers a modified loan in which a concession has been granted to the borrower to be a TDR based on the cumulative length of the concession period and credit quality of the borrower. The internal loan modification programs include both temporary and permanent programs, which vary by product. External loan modification programs are also available for credit card and personal loans. The Company evaluates new programs to determine which of them meet the definition of a TDR. Temporary and permanent modifications on credit card and personal loans, as well as temporary modifications on private student loans and certain grants of private student loan forbearance, generally result in the loans being classified as TDRs. In addition, loans that defaulted from, or successfully completed a loan modification program or forbearance, continue to be classified as TDRs, except as noted in the following paragraph. See the table below that presents the carrying value of loans that entered a TDR program and experienced a default during the period for more information. For credit card customers, the Company offers both temporary and permanent hardship programs. The temporary hardship programs consist of an interest rate reduction and, in some cases, a reduced minimum payment, both lasting for a period no longer than 12 months. Charging privileges on these accounts are generally suspended while in the program. However, if the customer meets certain criteria, charging privileges may be reinstated following completion of the program. Credit card accounts of borrowers who have previously participated in a temporary interest rate reduction program and that have both demonstrated financial stability and had their charging privileges reinstated at a market-based interest rate, are excluded from the balance of TDRs. The permanent modification program involves closing the account, changing the structure of the loan to a fixed payment loan with a maturity no longer than 72 months and reducing the interest rate on the loan. The permanent modification program does not typically provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate, typically continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. These permanent loan modifications remain in the population of TDRs until they are paid off or charged off. At March 31, 2022 and December 31, 2021, there were $5.6 billion and $5.8 billion, respectively, of private student loans in repayment and $79 million and $64 million, respectively, in forbearance. To assist private student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company may offer hardship forbearance, payment deferral, a temporary payment reduction, a temporary interest rate reduction or extended terms. A modified loan typically meets the definition of a TDR based on the cumulative length of the concession period and a determination of financial distress based on an evaluation of the borrower's credit quality using FICO scores. For personal loan customers, the Company offers various payment programs, including temporary and permanent programs, in certain situations. The temporary programs normally consist of reducing the minimum payment for no longer than 12 months. Further, the interest rate on the loan is reduced in certain circumstances. The permanent programs involve extending the loan term and, in certain circumstances, reducing the interest rate on the loan. The total term of the loan, including modification, may not exceed nine years. The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. Personal loans included in temporary and permanent programs are classified as TDRs. The Company monitors borrower performance after using payment programs or forbearance. The Company believes the programs are useful in assisting customers experiencing financial difficulties and allowing them to make timely payments. In addition to helping customers with their credit needs, these programs are designed to maximize collections and ultimately the Company’s profitability. The Company plans to continue to use payment programs and forbearance to provide relief to customers experiencing temporary financial difficulties and expects to have additional loans classified as TDRs in the future as a result. To evaluate the primary financial effects that resulted from credit card loans entering into a TDR program during the three months ended March 31, 2022 and 2021, the Company quantified the amount by which interest and fees were reduced during the periods. During the three months ended March 31, 2022 and 2021, the Company forgave approximately $7 million and $12 million, respectively, of interest and fees resulting from accounts entering into a credit card loan TDR program. For all loan products, interest income on modified loans is recognized based on the modified contractual terms. The following table provides information on loans that entered a TDR program during the period (dollars in millions): For the Three Months Ended March 31, 2022 2021 Number of Accounts Balances Number of Accounts Balances Accounts that entered a TDR program during the period Credit card loans (1) 54,511 $ 344 20,702 $ 135 Private student loans 1,755 $ 31 126 $ 2 Personal loans 1,159 $ 15 1,390 $ 17 (1) Accounts that entered a credit card TDR program include $75 million and $128 million that were converted from revolving line-of-credit arrangements to term loans during the three months ended March 31, 2022 and 2021, respectively. The number and balance of enrollments in credit card and private student loan modification programs designated as TDRs increased during the three months ended March 31, 2022, when compared to the same period in 2021. For the three months ended March 31, 2021, enrollments in loan modification programs designated as TDRs were favorably impacted by accounting and financial reporting exemptions provided by the CARES Act, which expired on January 1, 2022. The number and balance of enrollments in personal loan modification programs designated as TDRs decreased during the three months ended March 31, 2022, when compared to the same period in 2021, primarily due to tighter underwriting standards that the Company implemented in early 2020. The decrease was partially offset by the favorable impact of the accounting and financial reporting exemptions provided by the CARES Act for the three months ended March 31, 2021. The following table presents the carrying value of loans that experienced a default during the period that had been modified in a TDR during the 15 months preceding the end of each period (dollars in millions): For the Three Months Ended March 31, 2022 2021 Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default TDRs that subsequently defaulted Credit card loans (1)(2) 4,535 $ 23 6,001 $ 36 Private student loans (3) 106 $ 2 66 $ 2 Personal loans (2) 261 $ 3 527 $ 7 (1) For credit card loans that default from a temporary loan modification program, accounts revert back to the pre-modification terms and charging privileges remain suspended in most cases. (2) For credit card loans and personal loans, a customer defaults from a loan modification program after either two consecutive missed payments or at charge-off, depending on the program. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. (3) For student loans, a customer defaults from a loan modification after they are 60 or more days delinquent. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. Of the account balances that defaulted as shown above for the three months ended March 31, 2022 and 2021, approximately 64% and 68%, respectively, of the total balances were charged off at the end of the month in which they defaulted from a TDR program. For accounts that have defaulted from a TDR program and have not been subsequently charged off, the balances are included in the allowance for credit loss analysis discussed above under “— Allowance for Credit Losses.” |