Loan Receivables | Loan Receivables The Company has two loan portfolio segments: credit card loans and other loans. The Company’s classes of receivables within the two portfolio segments are depicted in the following table (dollars in millions): December 31, 2023 2022 Credit card loans (1)(2) $ 102,259 $ 90,113 Other loans (3) Private student loans (4) 10,352 10,308 Personal loans 9,852 7,998 Other loans 5,946 3,701 Total other loans 26,150 22,007 Total loan receivables 128,409 112,120 Allowance for credit losses (9,283) (7,374) Net loan receivables $ 119,126 $ 104,746 (1) Amounts include carrying values of $14.8 billion and $13.5 billion underlying investors’ interest in trust debt at December 31, 2023 and 2022, respectively, and $15.6 billion and $12.2 billion in seller’s interest at December 31, 2023 and 2022, respectively. See Note 5: Credit Card and Private Student Loan Securitization Activities for additional information. (2) Unbilled accrued interest receivable on credit card loans, which is presented as part of other assets in the Company’s consolidated statements of financial condition, was $753 million and $611 million at December 31, 2023 and 2022, respectively. (3) Accrued interest receivable on private student, personal and other loans, which is presented as part of other assets in the Company’s consolidated statements of financial condition, was $522 million, $69 million and $21 million, respectively, at December 31, 2023 and $468 million, $49 million and $11 million, respectively, at December 31, 2022. (4) Private student loans in repayment were $6.3 billion and $6.0 billion at December 31, 2023 and 2022, respectively. Credit Quality Indicators As part of credit risk management activities, on an ongoing basis, the Company reviews information related to the performance of a customer's account with the Company and information from credit bureaus, such as FICO or other credit scores, relating to the customer's broader credit performance. The Company actively monitors key credit quality indicators, including FICO scores and delinquency status, for credit card, private student and personal loans. These indicators are important to understand the overall credit performance of the Company's customers and their ability to repay. FICO scores are generally obtained at the origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that accounts with FICO scores below 660 have larger delinquencies and credit losses than those with higher credit scores. The following table provides the distribution of the amortized cost basis (excluding accrued interest receivable presented in other assets) by the most recent FICO scores available for the Company's customers for credit card, private student and personal loan receivables (dollars in millions): Credit Risk Profile by FICO Score December 31, 2023 2022 660 and Above Less than 660 660 and Above Less than 660 $ % $ % $ % $ % Credit card loans $ 82,238 80 % $ 20,021 20 % $ 73,827 82 % $ 16,286 18 % Private student loans by origination year (1) 2023 $ 1,010 94 % $ 69 6 % 2022 1,495 95 % 85 5 % $ 1,172 94 % $ 77 6 % 2021 1,468 94 % 91 6 % 1,668 95 % 81 5 % 2020 1,180 94 % 75 6 % 1,365 95 % 65 5 % 2019 1,039 93 % 76 7 % 1,221 95 % 67 5 % Prior 3,498 93 % 266 7 % 4,306 94 % 286 6 % Total private student loans $ 9,690 94 % $ 662 6 % $ 9,732 94 % $ 576 6 % Personal loans by origination year 2023 $ 5,149 98 % $ 100 2 % 2022 2,604 93 % 187 7 % $ 4,270 98 % $ 77 2 % 2021 1,049 92 % 91 8 % 1,958 96 % 91 4 % 2020 355 92 % 29 8 % 790 95 % 40 5 % 2019 169 88 % 22 12 % 444 92 % 38 8 % Prior 78 80 % 19 20 % 249 86 % 41 14 % Total personal loans $ 9,404 95 % $ 448 5 % $ 7,711 96 % $ 287 4 % (1) FICO score represents the higher credit score of the cosigner or borrower. Delinquencies are an indicator of credit quality at a point in time. A loan balance is considered delinquent when contractual payments on the loan become 30 days past due. The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent loans in the Company’s loan portfolio is shown below for credit card, private student and personal loan receivables (dollars in millions): December 31, 2023 2022 30-89 Days 90 or Total Past 30-89 Days 90 or Total Past Credit card loans $ 2,038 $ 1,917 $ 3,955 $ 1,250 $ 1,028 $ 2,278 Private student loans by origination year (1) 2023 $ — $ — $ — 2022 7 2 9 $ — $ — $ — 2021 18 6 24 6 1 7 2020 20 7 27 14 3 17 2019 24 9 33 19 5 24 Prior 132 46 178 128 36 164 Total private student loans $ 201 $ 70 $ 271 $ 167 $ 45 $ 212 Personal loans by origination year 2023 $ 26 $ 8 $ 34 2022 44 16 60 $ 12 $ 3 $ 15 2021 20 8 28 15 6 21 2020 7 2 9 8 2 10 2019 5 2 7 6 2 8 Prior 2 3 5 6 3 9 Total personal loans $ 104 $ 39 $ 143 $ 47 $ 16 $ 63 (1) Private student loans may include a deferment period, during which borrowers are not required to make payments while enrolled in school at least half time as determined by the school. During a deferment period, these loans do not advance into delinquency. Allowance for Credit Losses The following tables provide changes in the Company’s allowance for credit losses (dollars in millions): For the Year Ended December 31, 2023 Credit Card Loans Private Student Personal Loans Other Loans Total Loans Balance at December 31, 2022 $ 5,883 $ 839 $ 595 $ 57 $ 7,374 Cumulative effect of ASU No. 2022-02 adoption (1) (66) — (2) — (68) Balance at January 1, 2023 5,817 839 593 57 7,306 Additions Provision for credit losses (2) 5,476 152 363 28 6,019 Deductions Charge-offs (4,481) (155) (290) (1) (4,927) Recoveries 807 22 56 — 885 Net charge-offs (3,674) (133) (234) (1) (4,042) Balance at December 31, 2023 $ 7,619 $ 858 $ 722 $ 84 $ 9,283 For the Year Ended December 31, 2022 Credit Card Loans Private Student Personal Loans Other Loans Total Loans Balance at December 31, 2021 $ 5,273 $ 843 $ 662 $ 44 $ 6,822 Additions Provision for credit losses (2) 2,233 99 24 13 2,369 Deductions Charge-offs (2,417) (126) (159) — (2,702) Recoveries 794 23 68 — 885 Net charge-offs (1,623) (103) (91) — (1,817) Balance at December 31, 2022 $ 5,883 $ 839 $ 595 $ 57 $ 7,374 For the Year Ended December 31, 2021 Credit Card Loans Private Student Personal Loans Other Loans Total Loans Balance at December 31, 2020 $ 6,491 $ 840 $ 857 $ 38 $ 8,226 Additions Provision for credit losses (2) 229 67 (75) 6 227 Deductions Charge-offs (2,255) (89) (190) — (2,534) Recoveries 808 25 70 — 903 Net charge-offs (1,447) (64) (120) — (1,631) Balance at December 31, 2021 $ 5,273 $ 843 $ 662 $ 44 $ 6,822 (1) Represents the adjustment to the allowance for credit losses as a result of the adoption of ASU No. 2020-02 on January 1, 2023, which eliminated the requirement to apply discounted cash flow measurements for certain troubled debt restructurings. (2) Excludes a $1 million, $10 million and $9 million adjustment to the liability for expected credit losses on unfunded commitments for the years ended December 31, 2023, 2022 and 2021, respectively, as the liability is recorded in accrued expenses and other liabilities in the Company’s consolidated statements of financial condition. The allowance for credit losses was approximately $9.3 billion at December 31, 2023, which reflects a $1.9 billion build from the amount of the allowance for credit losses at December 31, 2022. The build in the allowance for credit losses between December 31, 2023 and December 31, 2022, was primarily driven by loan growth, increasing delinquencies, and macroeconomic variables impacting household cash flows. The allowance estimation process begins with a loss forecast that uses certain macroeconomic variables and multiple macroeconomic scenarios among its inputs. In estimating the allowance at December 31, 2023, the Company used a macroeconomic forecast that projected the following weighted average amounts: (i) unemployment rate ending 2024 at 4.17% and, within the Company’s reasonable and supportable period, peaking at 4.26% in the second quarter of 2025 and (ii) 1.36% growth rate in real gross domestic product in 2024. In estimating expected credit losses, the Company considered the uncertainties associated with borrower behavior and payment trends, as well as recent and expected macroeconomic conditions, such as high consumer price inflation and the fiscal and monetary policy responses to that inflation. The Federal Reserve raised its federal funds rate target range substantially during 2022 and the first three quarters of 2023 in an effort to slow economic growth and reduce inflation. Although real GDP growth and labor market conditions have exceeded most economists’ expectations this year, restrictive monetary policy, as manifested in relatively high interest rates, typically precedes weaker consumer credit conditions caused by rising unemployment as economic growth slows. Credit performance in the Company’s lending portfolios has evolved in line with its expectations this year, but may weaken if the economy fails to avert a recession in response to tighter credit conditions or other factors. The Company assessed the prospects for various macroeconomic outcomes in setting its allowance for credit losses. The forecast period the Company deemed to be reasonable and supportable was 18 months for all periods presented. The 18 months reasonable and supportable forecast period was deemed appropriate given the current economic conditions. For all periods presented, the Company determined that a reversion period of 12 months was appropriate for the same reason. The Company applied a weighted reversion method to provide a more reasonable transition to historical losses for all loan products for all periods presented. The net charge-offs for credit card loans, private student loans and personal loans increased for the year ended December 31, 2023, when compared to the year ended December 31, 2022, primarily due to portfolio seasoning. Net charge-offs of principal are recorded against the allowance for credit losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): For the Years Ended December 31, 2023 2022 2021 Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income) $ 681 $ 303 $ 286 Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income) $ 192 $ 100 $ 75 Gross principal charge-offs of the Company's loan portfolio are presented in the table below, on a year-to-date basis, for credit card, private student and personal loan receivables (dollars in millions): For the Twelve Months Ended December 31, 2023 Credit card loans $ 4,481 Private student loans by origination year 2023 $ — 2022 4 2021 17 2020 21 2019 24 Prior 89 Total private student loans $ 155 Personal loans by origination year 2023 $ 19 2022 119 2021 81 2020 33 2019 24 Prior 14 Total personal loans $ 290 Delinquent and Non-Accruing Loans The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent and non-accruing loans in the Company’s loan portfolio is shown below for each class of loan receivables (dollars in millions): (1) 30-89 Days 90 or Total Past 90 or Total Non-accruing (2) December 31, 2023 Credit card loans $ 2,038 $ 1,917 $ 3,955 $ 1,881 $ 197 Other loans Private student loans 201 70 271 69 8 Personal loans 104 39 143 37 11 Other loans 39 19 58 3 53 Total other loans 344 128 472 109 72 Total loan receivables $ 2,382 $ 2,045 $ 4,427 $ 1,990 $ 269 December 31, 2022 Credit card loans $ 1,250 $ 1,028 $ 2,278 $ 1,003 $ 176 Other loans Private student loans 167 45 212 45 8 Personal loans 47 16 63 16 7 Other loans 13 12 25 1 23 Total other loans 227 73 300 62 38 Total loan receivables $ 1,477 $ 1,101 $ 2,578 $ 1,065 $ 214 (1) The payment status of both modified and unmodified loans is included in this table. (2) The Company estimates that the gross interest income that would have been recorded under the original terms of non-accruing credit card loans was $37 million, $23 million and $28 million for the years ended December 31, 2023, 2022 and 2021, respectively. The Company does not separately track the amount of gross interest income that would have been recorded under the original terms of loans. Instead, the Company estimated this amount based on customers’ current balances and most recent interest rates. Loan Modifications to Borrowers Experiencing Financial Difficulty The Company has internal loan modification programs that provide relief to credit card, private student and personal loan borrowers who are experiencing financial hardship. The internal loan modification programs include both temporary and permanent programs, which vary by product. External loan modification programs, through third party consumer credit counseling agencies, are also available for credit card and personal loans. Those programs feature interest rate reductions, payment delays, term extensions, or a combination thereof. For credit card customers, the Company offers both temporary and permanent hardship programs. The temporary hardship programs consist of an interest rate reduction lasting for a period no longer than 12 months. Charging privileges on these accounts are generally suspended while in the program. However, if the customer meets certain criteria, charging privileges may be reinstated following completion of the program. The permanent modification program involves closing the account, changing the structure of the loan to a fixed payment loan with a maturity no longer than 72 months and reducing the interest rate on the loan. The permanent modification program does not typically provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate, typically continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. To assist private student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company has offered a payment delay (in the form of hardship forbearance or temporary payment reduction), or a payment delay (in the form of a temporary payment reduction) combined with a temporary interest rate reduction. During 2023, programs were offered up to six For personal loan customers, the Company offers various payment programs, including temporary and permanent programs, in certain situations. The temporary programs normally consist of reducing the minimum payment for no longer than 12 months and, in certain circumstances, the interest rate on the loan is reduced. The permanent programs involve extending the loan term and, in certain circumstances, reducing the interest rate on the loan. The total term of the loan, including modification, may not exceed nine years. The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. In addition to the programs described above, the Company will in certain cases accept partial payment in full satisfaction of the outstanding receivable. This is a form of principal forgiveness also known as a settlement. The difference between the loan balance and the amount received in settlement is recorded as a charge-off. The Company monitors borrower performance after using payment programs or forbearance. The Company believes the programs are useful in assisting customers experiencing financial difficulties and allowing them to make timely payments. In addition to helping customers with their credit needs, these programs are designed to maximize collections and ultimately the Company’s profitability. The Company plans to continue to use payment programs to provide relief to customers experiencing financial difficulties. ASU No. 2022-02, Financial Instruments—Credit Losses (Topic 326): Troubled Debt Restructurings and Vintage Disclosures, became effective for the Company on January 1, 2023. The new guidance eliminated Subtopic 310-40, Troubled Debt Restructurings, and implemented enhanced disclosure requirements regarding loan modifications to borrowers experiencing financial difficulty. The new disclosures are required to be applied on a prospective basis. There will be no comparative disclosures to prior periods until such time as both periods disclosed are subject to the new guidance. The following table provides the period-end amortized cost basis, by modification category, of loans to borrowers experiencing financial difficulty that entered a modification program during the period (dollars in millions). Some of the loans presented in the table below may no longer be enrolled in a program at period-end: For the Twelve Months Ended December 31, 2023 Credit card loans (1)(2) Interest rate reduction $ 2,330 Total credit card loans (3) $ 2,330 % of total class of financing receivables 2.28 % Private student loans (1) Payment delay (4) $ 33 Interest rate reduction and payment delay (4) 143 Total private student loans (3) $ 176 % of total class of financing receivables 1.70 % Personal loans (1) Payment delay (4) $ 10 Term extension (5) 29 Interest rate reduction and payment delay (4) 65 Interest rate reduction and term extension (5) 29 Total personal loans (3) $ 133 % of total class of financing receivables 1.35 % (1) Accrued interest receivable (including unbilled accrued interest receivable for credit card loans) on modified loans to borrowers experiencing financial difficulty, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was immaterial at December 31, 2023. (2) Accounts that entered a credit card loan modification program include $408 million that were converted from revolving line-of-credit arrangements to term loans during the year ended December 31, 2023. (3) For settlements, the amortized cost basis is zero at period-end and therefore there is no amount reported for principal forgiveness in the table above. See financial effects table below for principal forgiveness to borrowers experiencing financial difficulty. (4) The Company defines a payment delay as a temporary reduction in payments below the original contractually required payment amounts (e.g., interest only payments). The Company's credit card loan modification programs do not result in an other than insignificant delay in payment. (5) The Company defines term extensions as only those modifications for which the maturity date is extended beyond the original contractual maturity date by virtue of a change in terms other than a payment delay as defined above. Modifications to credit card loans are not considered term extensions because credit card loans do not have a fixed repayment term. The only non-cancellable commitments the Company has to lend additional funds to borrowers experiencing financial difficulty relate to certain private student loans. As of December 31, 2023, the amount of such commitments associated with loans modified during the periods presented was immaterial. The following table provides information on the financial effects of loan modifications to borrowers experiencing financial difficulty, by modification type, made during the period (dollars in millions): For the Twelve Months Ended December 31, 2023 Credit card loans Weighted-average interest rate reduction 13.85 % Principal forgiven $ 121 Interest and fees forgiven (1) $ 117 Private student loans Weighted-average interest rate reduction 8.91 % Payment delay duration (in months) (2) 6 to 12 Principal forgiven $ — Personal loans Weighted-average interest rate reduction 12.28 % Weighted-average term extension (in months) 39 Payment delay duration (in months) (2) 6 to 12 Principal forgiven $ — (1) Represents the amount of interest and fees forgiven resulting from accounts entering into a credit card loan modification program and pre-charge off settlements. Interest and fees forgiven are reversed against the respective line items in the consolidated statements of income. (2) During 2023, private student loan payment delays were offered up to six Loan receivables that have been modified are subject to the same requirements for the accrual of expected credit loss over their expected remaining lives as for unmodified loans. The allowance for credit losses incorporates modeling of historical loss data and thereby captures the higher risk associated with modified loans to borrowers experiencing financial difficulty based on their account attributes. The following table presents the payment status and period-end amortized cost basis, by class of loan receivable, of loans that were modified on or after January 1, 2023 to borrowers experiencing financial difficulty (dollars in millions) : (1) Current 30-89 Days 90 or At December 31, 2023 Credit card loans $ 1,882 $ 252 $ 196 Private student loans 147 18 8 Personal loans 109 20 4 Total $ 2,138 $ 290 $ 208 (1) This table includes any loan that entered a modification program during the period without regard to whether it remained in a modification program as of the reporting date. The following table presents the defaulted amount and period-end amortized cost basis, by modification category, of loans that defaulted during the period and were modified on or after January 1, 2023 through the end of the reporting period to borrowers experiencing financial difficulty (dollars in millions): For the Twelve Months Ended December 31, 2023 Defaulted Amount (1) Period-end Amortized Cost Basis Credit card loans Interest rate reduction $ 383 $ 210 Total credit card loans $ 383 $ 210 Private student loans Payment delay $ 5 $ 4 Interest rate reduction and payment delay 20 17 Total private student loans $ 25 $ 21 Personal loans Payment delay $ 2 $ 1 Term extension 4 2 Interest rate reduction and payment delay 10 2 Interest rate reduction and term extension 7 3 Total personal loans $ 23 $ 8 (1) For purposes of this disclosure, a loan is considered to be defaulted when it is 60 days or more delinquent at month end and has advanced two stages of delinquency subsequent to modification. Loans that entered a modification program in any stage of delinquency but did not experience a further payment default are included in the payment status table above but are not counted as defaulted for purposes of this disclosure. Troubled Debt Restructurings (Prior to 2023) Prior to t he adoption of ASU 2022-02, the Company considered a modified loan in which a concession had been granted to the borrower to be a TDR based generally on the cumulative length of the concession period and credit quality of the borrower. Due to differences between the legacy TDR requirements and current loan modification disclosure requirements, information presented in the disclosures below is not directly comparable to the disclosures under the current guidance. To evaluate the primary financial effects that resulted from credit card loans entering into a TDR program during the year ended December 31, 2022, the Company quantified the amount by which interest and fees were reduced during the periods. During the year ended December 31, 2022, the Company forgave approximately $29 million of interest and fees resulting from accounts entering into a credit card loan TDR program. The following table provides information on loans that entered a TDR program during the period (dollars in millions): For the Year Ended December 31, 2022 Number of Accounts Balances Accounts that entered a TDR program during the period Credit card loans (1) 237,339 $ 1,545 Private student loans 6,841 $ 127 Personal loans 6,303 $ 86 (1) Accounts that entered a credit card TDR program include $322 million that were converted from revolving line-of-credit arrangements to term loans during the year ended December 31, 2022. The following table presents the carrying value of loans that experienced a default during the period that had been modified in a TDR during the 15 months preceding the end of each period (dollars in millions): For the Year Ended December 31, 2022 Number of Accounts Aggregated Outstanding Balances Upon Default TDRs that subsequently defaulted Credit card loans (1)(2) 28,231 $ 141 Private student loans (3) 1,145 $ 22 Personal loans (2) 1,140 $ 20 (1) For credit card loans that default from a temporary loan modification program, accounts revert back to the pre-modification terms and charging privileges remain suspended in most cases. (2) For credit card loans and personal loans, a customer defaults from a loan modification program after either two consecutive missed payments or at charge-off, depending on the program. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. (3) For student loans, a customer defaults from a loan modification after they are 60 or more days delinquent. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. Of the account balances that defaulted as shown above for the year ended December 31, 2022, approximately 65%, of the total balances were charged off at the end of the month in which they defaulted from a TDR program. For the year ended December 31, 2022, for accounts that had defaulted from a TDR program and had not been subsequently charged off, the balances were included in the allowance for credit loss analysis. Geographical Distribution of Loans The Company originated credit card loans throughout the U.S. The geographic distribution of the Company’s credit card loan receivables was as follows (dollars in millions): December 31, 2023 2022 $ % $ % Texas $ 9,150 8.9 % $ 7,996 8.9 % California 9,078 8.9 7,888 8.7 Florida 7,496 7.3 6,465 7.2 New York 6,538 6.4 5,895 6.5 Illinois 5,012 4.9 4,528 5.0 Pennsylvania 4,985 4.9 4,484 5.0 Ohio 4,188 4.1 3,759 4.2 New Jersey 3,499 3.4 3,127 3.5 Georgia 3,294 3.2 2,849 3.2 Michigan 2,821 2.8 2,521 2.8 Other 46,198 45.2 40,601 45.0 Total credit card loans $ 102,259 100.0 % $ 90,113 100.0 % The Company originated private student, personal and other loans throughout the U.S. The geographic distribution of private student, personal and other loan receivables was as follows (dollars in millions): December 31, 2023 2022 $ % $ % California $ 2,449 9.4 % $ 2,015 9.2 % New York 2,074 7.9 1,900 8.6 Texas 1,987 7.6 1,595 7.2 Florida 1,607 6.1 1,248 5.7 Pennsylvania 1,567 6.0 1,431 6.5 Illinois 1,405 5.4 1,247 5.7 New Jersey 1,285 4.9 1,114 5.1 Ohio 975 3.7 849 3.9 Georgia 851 3.3 647 3.0 Virginia 778 3.0 654 2.8 Other 11,172 42.7 9,307 42.3 Total other loans $ 26,150 100.0 % $ 22,007 100.0 % |