Financing Receivables [Text Block] | Loan Receivables The Company has two loan portfolio segments: credit card loans and other loans. The Company's classes of receivables within the two portfolio segments are depicted in the following table (dollars in millions): March 31, December 31, Credit card loans (1)(2) $ 99,475 $ 102,259 Other loans (3) Private student loans (4) 10,480 10,352 Personal loans 10,107 9,852 Other loans 6,493 5,946 Total other loans 27,080 26,150 Total loan receivables 126,555 128,409 Allowance for credit losses (9,258) (9,283) Net loan receivables $ 117,297 $ 119,126 (1) Amounts include carrying values of $13.9 billion and $14.8 billion underlying investors' interest in trust debt at March 31, 2024 and December 31, 2023, respectively, and $15.2 billion and $15.6 billion in seller's interest at March 31, 2024 and December 31, 2023, respectively. See Note 4: Credit Card and Private Student Loan Securitization Activities for additional information. (2) Unbilled accrued interest receivable on credit card loans, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was $746 million and $753 million at March 31, 2024 and December 31, 2023, respectively. (3) Accrued interest receivable on private student, personal and other loans, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was $555 million, $72 million and $23 million, respectively, at March 31, 2024 and $522 million, $69 million and $21 million, respectively, at December 31, 2023. (4) At March 31, 2024 and December 31, 2023, the private student loan portfolio continued to be classified as held for investment and there were $6.3 billion of private student loans in repayment. Credit Quality Indicators As part of credit risk management activities, on an ongoing basis, the Company reviews information related to the performance of a customer's account with the Company and information from credit bureaus, such as FICO or other credit scores, relating to the customer's broader credit performance. The Company actively monitors key credit quality indicators, including FICO scores and delinquency status, for credit card, private student and personal loans. These indicators are important to understand the overall credit performance of the Company's customers and their ability to repay. FICO scores are generally obtained at the origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that accounts with FICO scores below 660 have larger delinquencies and credit losses than those with higher credit scores. The following table provides the distribution of the amortized cost basis (excluding accrued interest receivable presented in other assets) by the most recent FICO scores available for the Company's customers for credit card, private student and personal loan receivables (dollars in millions): Credit Risk Profile by FICO Score March 31, 2024 December 31, 2023 660 and Above Less than 660 660 and Above Less than 660 $ % $ % $ % $ % Credit card loans $ 79,207 80 % $ 20,268 20 % $ 82,238 80 % $ 20,021 20 % Private student loans by origination year (1)(2) 2024 $ 129 98 % $ 3 2 % 2023 1,399 94 % 91 6 % $ 1,010 94 % $ 69 6 % 2022 1,445 94 % 88 6 % 1,495 95 % 85 5 % 2021 1,411 94 % 92 6 % 1,468 94 % 91 6 % 2020 1,127 94 % 76 6 % 1,180 94 % 75 6 % Prior 4,277 93 % 342 7 % 4,537 93 % 342 7 % Total private student loans $ 9,788 93 % $ 692 7 % $ 9,690 94 % $ 662 6 % Personal loans by origination year 2024 $ 1,425 100 % $ 5 — % 2023 4,614 97 % 146 3 % $ 5,149 98 % $ 100 2 % 2022 2,244 92 % 191 8 % 2,604 93 % 187 7 % 2021 869 91 % 85 9 % 1,049 92 % 91 8 % 2020 285 92 % 25 8 % 355 92 % 29 8 % Prior 185 85 % 33 15 % 247 86 % 41 14 % Total personal loans $ 9,622 95 % $ 485 5 % $ 9,404 95 % $ 448 5 % (1) FICO score represents the higher credit score of the cosigner or borrower. Delinquencies are an indicator of credit quality at a point in time. A loan balance is considered delinquent when contractual payments on the loan become 30 days past due. The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent loans in the Company's loan portfolio is shown below for credit card, private student and personal loan receivables (dollars in millions): March 31, 2024 December 31, 2023 30-89 Days 90 or Total Past 30-89 Days 90 or Total Past Credit card loans $ 1,869 $ 1,941 $ 3,810 $ 2,038 $ 1,917 $ 3,955 Private student loans by origination year (1) 2024 $ — $ — $ — 2023 2 1 3 $ — $ — $ — 2022 10 6 16 7 2 9 2021 18 10 28 18 6 24 2020 20 10 30 20 7 27 Prior 143 51 194 156 55 211 Total private student loans $ 193 $ 78 $ 271 $ 201 $ 70 $ 271 Personal loans by origination year 2024 $ — $ — $ — 2023 38 12 50 $ 26 $ 8 $ 34 2022 41 15 56 44 16 60 2021 17 6 23 20 8 28 2020 5 2 7 7 2 9 Prior 7 4 11 7 5 12 Total personal loans $ 108 $ 39 $ 147 $ 104 $ 39 $ 143 (1) Private student loans may include a deferment period, during which borrowers are not required to make payments while enrolled in school at least half time as determined by the school. During a deferment period, these loans do not advance into delinquency. Allowance for Credit Losses The following tables provide changes in the Company's allowance for credit losses (dollars in millions): For the Three Months Ended March 31, 2024 Credit Card Loans Private Student Loans Personal Loans Other Loans Total Loans Balance at December 31, 2023 $ 7,619 $ 858 $ 722 $ 84 $ 9,283 Additions Provision for credit losses (1) 1,333 53 134 11 1,531 Deductions Charge-offs (1,649) (47) (113) (3) (1,812) Recoveries 238 5 13 — 256 Net charge-offs (1,411) (42) (100) (3) (1,556) Balance at March 31, 2024 $ 7,541 $ 869 $ 756 $ 92 $ 9,258 For the Three Months Ended March 31, 2023 Credit Card Loans Private Student Loans Personal Loans Other Loans Total Loans Balance at December 31, 2022 $ 5,883 $ 839 $ 595 $ 57 $ 7,374 Cumulative effect of ASU No. 2022-02 adoption (2) (66) — (2) — (68) Balance at January 1, 2023 5,817 839 593 57 7,306 Additions Provision for credit losses (1) 1,002 60 68 5 1,135 Deductions Charge-offs (879) (33) (54) — (966) Recoveries 195 6 15 — 216 Net charge-offs (684) (27) (39) — (750) Balance at March 31, 2023 $ 6,135 $ 872 $ 622 $ 62 $ 7,691 (1) Excludes a $34 million and $33 million adjustment of the liability for expected credit losses on unfunded commitments for the three months ended March 31, 2024 and 2023, respectively, as the liability is recorded in accrued expenses and other liabilities in the Company's condensed consolidated statements of financial condition. (2) Represents the adjustment to the allowance for credit losses as a result of the adoption of ASU No. 2022-02 on January 1, 2023, which eliminated the requirement to apply discounted cash flow measurements for certain troubled debt restructurings. The allowance for credit losses was approximately $9.3 billion at March 31, 2024, which reflects a $25 million release from December 31, 2023. The release in the allowance for credit losses for the three months ended March 31, 2024 was driven by lower receivables and a modestly more favorable economic outlook, offset in part by higher expected delinquencies and losses. The allowance estimation process begins with a loss forecast that uses certain macroeconomic variables and multiple macroeconomic scenarios among its inputs. In estimating the allowance at March 31, 2024, the Company used a macroeconomic forecast that projected the following weighted average amounts: (i) unemployment rate ending 2024 at 4.03% and, within the Company's reasonable and supportable period, peaking at 4.17% in the third quarter of 2025 and (ii) 2.48% growth rate in real gross domestic product in 2024. In estimating expected credit losses, the Company considered the uncertainties associated with borrower behavior and payment trends, as well as recent and expected macroeconomic conditions, including those relating to consumer price inflation and the fiscal and monetary policy responses to that inflation. The Federal Reserve raised its federal funds rate target range substantially during 2022 and the first three quarters of 2023 in an effort to slow economic growth and reduce inflation. Real GDP growth and labor market conditions have exceeded most economists’ expectations, despite an inflation level that has moderated but remains above the target rate. Federal Reserve officials have suggested that the policy rate is likely at its peak for the current tightening cycle, however, the timing and magnitude of rate decreases will be dependent on trends in economic data, particularly inflation. Restrictive monetary policy typically precedes weaker consumer credit conditions caused by rising unemployment as economic growth slows. While credit performance in the Company's lending portfolios has evolved in line with its expectations, the Company assessed the prospects for various macroeconomic outcomes in setting its allowance for credit losses. The forecast period the Company deemed to be reasonable and supportable was 18 months for all periods presented. The 18 months reasonable and supportable forecast period was deemed appropriate given the current economic conditions. For all periods presented, the Company determined that a reversion period of 12 months was appropriate for the same reason. The Company applied a weighted reversion method to provide a more reasonable transition to historical losses for all loan products for all periods presented. The net charge-offs for credit card loans, private student loans and personal loans increased for the three months ended March 31, 2024, when compared to the same periods in 2023, primarily driven by portfolio seasoning. Net charge-offs of principal are recorded against the allowance for credit losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): For the Three Months Ended March 31, 2024 2023 Interest and fees accrued subsequently charged-off, net of recoveries (recorded as a reduction of interest income) $ 279 $ 128 Fees accrued subsequently charged-off, net of recoveries (recorded as a reduction to other income) $ 69 $ 41 Gross principal charge-offs of the Company's loan portfolio are presented in the table below, on a year-to-date basis, for credit card, private student and personal loan receivables (dollars in millions): For the Three Months Ended March 31, 2024 2023 Credit card loans $ 1,649 $ 879 Private student loans by origination year 2024 $ — 2023 — $ — 2022 2 — 2021 5 2 2020 6 5 Prior 34 26 Total private student loans $ 47 $ 33 Personal loans by origination year 2024 $ — 2023 28 $ — 2022 48 16 2021 22 18 2020 8 9 Prior 7 11 Total personal loans $ 113 $ 54 Delinquent and Non-Accruing Loans The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent and non-accruing loans in the Company's loan portfolio is shown below for each class of loan receivables (dollars in millions): (1) 30-89 Days 90 or Total Past 90 or Total Non-accruing (2) At March 31, 2024 Credit card loans $ 1,869 $ 1,941 $ 3,810 $ 1,900 $ 203 Other loans Private student loans 193 78 271 77 8 Personal loans 108 39 147 37 11 Other loans 33 21 54 3 56 Total other loans 334 138 472 117 75 Total loan receivables $ 2,203 $ 2,079 $ 4,282 $ 2,017 $ 278 At December 31, 2023 Credit card loans $ 2,038 $ 1,917 $ 3,955 $ 1,881 $ 197 Other loans Private student loans 201 70 271 69 8 Personal loans 104 39 143 37 11 Other loans 39 19 58 3 53 Total other loans 344 128 472 109 72 Total loan receivables $ 2,382 $ 2,045 $ 4,427 $ 1,990 $ 269 (1) The payment status of both modified and unmodified loans is included in this table. (2) The Company estimates that the gross interest income that would have been recorded under the original terms of non-accruing credit card loans was $9 million and $8 million for the three months ended March 31, 2024 and 2023, respectively. The Company does not separately track the amount of gross interest income that would have been recorded under the original terms of loans. Instead, the Company estimated this amount based on customers' current balances and most recent interest rates. Loan Modifications to Borrowers Experiencing Financial Difficulty The Company has internal loan modification programs that provide relief to credit card, private student and personal loan borrowers who are experiencing financial hardship. The internal loan modification programs include both temporary and permanent programs, which vary by product. External loan modification programs, through third party consumer credit counseling agencies, are also available for credit card and personal loans. Those programs feature interest rate reductions, payment delays, term extensions, or a combination thereof. For credit card customers, the Company offers both temporary and permanent hardship programs. The temporary hardship programs consist of an interest rate reduction lasting for a period no longer than 12 months. Charging privileges on these accounts are generally suspended while in the program. However, if the customer meets certain criteria, charging privileges may be reinstated following completion of the program. The permanent modification program involves closing the account, changing the structure of the loan to a fixed payment loan with a maturity no longer than 72 months and reducing the interest rate on the loan. The permanent modification program does not typically provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate, typically continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. To assist private student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company has offered a payment delay (in the form of hardship forbearance or temporary payment reduction), or a payment delay (in the form of a temporary payment reduction) combined with a temporary interest rate reduction. These programs are offered up to six consecutive months at one time. Hardship forbearance is limited to a lifetime usage cap of 12 months. Beginning in the fourth quarter of 2023, the lifetime usage cap of certain other programs was increased from 12 to 36 months. For personal loan customers, the Company offers various payment programs, including temporary and permanent programs, in certain situations. The temporary programs normally consist of reducing the minimum payment for no longer than 12 months and, in certain circumstances, the interest rate on the loan is reduced. The permanent programs involve extending the loan term and, in certain circumstances, reducing the interest rate on the loan. The total term of the loan, including modification, may not exceed nine years. The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. In addition to the programs described above, the Company will in certain cases accept partial payment in full satisfaction of the outstanding receivable. This is a form of principal forgiveness also known as a settlement. The difference between the loan balance and the amount received at settlement is recorded as a charge-off. The Company monitors borrower performance after using payment programs or forbearance. The Company believes the programs are useful in assisting customers experiencing financial difficulties and allowing them to make timely payments. In addition to helping customers with their credit needs, these programs are designed to maximize collections and ultimately the Company’s profitability. The Company plans to continue to use payment programs to provide relief to customers experiencing financial difficulties. The following table provides the period-end amortized cost basis, by modification category, of loans to borrowers experiencing financial difficulty that entered a modification program during the period (dollars in millions). Some of the loans presented in the table below may no longer be enrolled in a program at period-end: For the Three Months Ended March 31, 2024 2023 Credit card loans (1)(2) Interest rate reduction $ 920 $ 632 Total credit card loans (3) $ 920 $ 632 % of total class of financing receivables 0.92 % 0.70 % Private student loans (1) Payment delay (4) $ 1 $ 3 Interest rate reduction and payment delay (4) 101 29 Total private student loans (3) $ 102 $ 32 % of total class of financing receivables 0.97 % 0.04 % Personal loans (1) Payment delay (4) $ 4 $ 2 Term extension (5) 10 8 Interest rate reduction and payment delay (4) 26 14 Interest rate reduction and term extension (5) 14 6 Total personal loans (3) $ 54 $ 30 % of total class of financing receivables 0.53 % 0.36 % (1) Accrued interest receivable (including unbilled accrued interest receivable for credit card loans) on modified loans to borrowers experiencing financial difficulty, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was immaterial at March 31, 2024 and 2023. (2) Accounts that entered a credit card loan modification program include $185 million and $118 million that were converted from revolving line-of-credit arrangements to term loans during the three months ended March 31, 2024 and 2023, respectively. (3) For settlements, the amortized cost basis is zero at period-end and therefore there is no amount reported for principal forgiveness in the table above. See financial effects table below for principal forgiveness to borrowers experiencing financial difficulty. (4) The Company defines a payment delay as a temporary reduction in payments below the original contractually required payment amounts (e.g., interest only payments). The Company's credit card loan modification programs do not result in an other than insignificant delay in payment. (5) The Company defines term extensions as only those modifications for which the maturity date is extended beyond the original contractual maturity date by virtue of a change in terms other than a payment delay as defined above. Modifications to credit card loans are not considered term extensions because credit card loans do not have a fixed repayment term. The only non-cancellable commitments the Company has to lend additional funds to borrowers experiencing financial difficulty relate to certain private student loans. As of March 31, 2024, the amount of such commitments associated with loans modified during the periods presented was immaterial. The following table provides information on the financial effects of loan modifications to borrowers experiencing financial difficulty, by modification type, made during the period (dollars in millions): For the Three Months Ended March 31, 2024 2023 Credit card loans Weighted-average interest rate reduction 14.42 % 13.38 % Principal forgiven $ 56 NM Interest and fees forgiven (1) $ 56 $ 12 Private student loans Weighted-average interest rate reduction 8.84 % 8.02 % Payment delay duration (in months) (2) 6 to 12 6 to 12 Personal loans Weighted-average interest rate reduction 13.20 % 11.55 % Weighted-average term extension (in months) 40 38 Payment delay duration (in months) (2) 6 to 12 6 to 12 (1) Represents the amount of interest and fees forgiven resulting from accounts entering into a credit card loan modification program and pre-charge off settlements. Interest and fees forgiven are reversed against the respective line items in the condensed consolidated statements of income. (2) For private student loan payment delays, the Company offers up to six consecutive months of delay and limits assistance to a life of loan maximum of 36 months. For personal loan payment delays, the Company limits this assistance to a life of loan maximum of 12 months. Loan receivables that have been modified are subject to the same requirements for the accrual of expected credit loss over their expected remaining lives as for unmodified loans. The allowance for credit losses incorporates modeling of historical loss data and thereby captures the higher risk associated with modified loans to borrowers experiencing financial difficulty based on their account attributes. The following table presents the payment status and period-end amortized cost basis, by class of loan receivable, of loans that were modified to borrowers experiencing financial difficulty during the 12 months preceding each of the periods presented (dollars in millions) (1) : Current 30-89 Days 90 or At March 31, 2024 Credit card loans $ 2,118 $ 257 $ 217 Private student loans 207 22 8 Personal loans 126 23 4 Total $ 2,451 $ 302 $ 229 At December 31, 2023 Credit card loans $ 1,882 $ 252 $ 196 Private student loans 147 18 8 Personal loans 109 20 4 Total $ 2,138 $ 290 $ 208 (1) This table includes any loan that entered a modification program during the preceding 12 months without regard to whether it remained in a modification program as of the reporting date. The following table presents the defaulted amount and period-end amortized cost basis, by modification category, of loans that defaulted during the period and were modified to borrowers experiencing financial difficulty during the 12 months preceding default (dollars in millions): For the Three Months Ended March 31, 2024 Defaulted Amount (1) Period-end Amortized Cost Basis Credit card loans Interest rate reduction $ 205 $ 161 Total credit card loans $ 205 $ 161 Private student loans Payment delay $ 2 $ 2 Interest rate reduction and payment delay 17 16 Total private student loans $ 19 $ 18 Personal loans Payment delay $ 1 $ 1 Term extension 2 1 Interest rate reduction and payment delay 7 3 Interest rate reduction and term extension 4 3 Total personal loans $ 14 $ 8 (1) For purposes of this disclosure, a loan is considered to be defaulted when it is 60 days or more delinquent at month end and has advanced two stages of delinquency subsequent to modification. Loans that entered a modification program in any stage of delinquency but did not experience a further payment default are included in the payment status table above but are not counted as defaulted for purposes of this disclosure. The defaulted amount and period-end amortized cost basis of loans modified on or after January 1, 2023 to borrowers experiencing financial difficulty which subsequently defaulted was immaterial for the three months ended March 31, 2023, for all classes of loan receivables. |