Loan Receivables | Loan Receivables The Company has two loan portfolio segments: credit card loans and other loans. The Company’s classes of receivables within the two portfolio segments are depicted in the following table (dollars in millions): December 31, 2024 2023 Credit card loans (1)(2) $ 102,786 $ 102,259 Other loans (3) Private student loans (4) — 10,352 Personal loans 10,314 9,852 Home loans 7,963 5,890 Other loans 55 56 Total other loans 18,332 26,150 Total loan receivables 121,118 128,409 Allowance for credit losses (8,323) (9,283) Net loan receivables $ 112,795 $ 119,126 (1) Amounts include carrying values of $10.8 billion and $14.8 billion underlying investors’ interest in trust debt at December 31, 2024 and 2023, respectively, and $18.6 billion and $15.6 billion in seller’s interest at December 31, 2024 and 2023, respectively. See Note 5: Credit Card Loan Securitization Activities for additional information. (2) Unbilled accrued interest receivable on credit card loans, which is presented as part of other assets in the Company’s consolidated statements of financial condition, was $785 million and $753 million at December 31, 2024 and 2023, respectively. (3) Accrued interest receivable on personal and home loans, which is presented as part of other assets in the Company’s consolidated statements of financial condition, was $77 million and $30 million, respectively, at December 31, 2024. Accrued interest receivable on private student, personal and home loans, which is presented as part of other assets in the Company’s consolidated statements of financial condition, was $522 million, $69 million and $21 million, respectively, at December 31, 2023. (4) At December 31, 2023, there were $6.3 billion of private student loans in repayment. Credit Quality Indicators As part of credit risk management activities, on an ongoing basis, the Company reviews information related to the performance of a customer's account with the Company and information from credit bureaus, such as FICO or other credit scores, relating to the customer's broader credit performance. The Company actively monitors key credit quality indicators, including FICO scores and delinquency status, for credit card, personal and home loans. These indicators are important to understand the overall credit performance of the Company's customers and their ability to repay. FICO scores are generally obtained at the origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that accounts with FICO scores below 660 have larger delinquencies and credit losses than those with higher credit scores. The following table provides the distribution of the amortized cost basis (excluding accrued interest receivable presented in other assets) by the most recent FICO scores available for the Company's customers for credit card, personal and home loan receivables (dollars in millions): Credit Risk Profile by FICO Score December 31, 2024 2023 660 and Above Less than 660 660 and Above Less than 660 $ % $ % $ % $ % Credit card loans $ 82,422 80 % $ 20,364 20 % $ 82,238 80 % $ 20,021 20 % Personal loans by origination year 2024 $ 4,712 99 % $ 66 1 % 2023 3,042 94 % 203 6 % $ 5,149 98 % $ 100 2 % 2022 1,355 90 % 157 10 % 2,604 93 % 187 7 % 2021 478 89 % 60 11 % 1,049 92 % 91 8 % 2020 136 90 % 15 10 % 355 92 % 29 8 % Prior 74 82 % 16 18 % 247 86 % 41 14 % Total personal loans $ 9,797 95 % $ 517 5 % $ 9,404 95 % $ 448 5 % Home loans by origination year 2024 $ 2,853 100 % $ 13 — % 2023 2,293 97 % 77 3 % $ 2,614 97 % $ 86 3 % 2022 1,442 97 % 48 3 % 1,668 97 % 56 3 % 2021 653 97 % 19 3 % 765 97 % 22 3 % 2020 305 97 % 11 3 % 359 97 % 12 3 % Prior 240 96 % 9 4 % 294 95 % 14 5 % Total home loans $ 7,786 98 % $ 177 2 % $ 5,700 97 % $ 190 3 % Delinquencies are an indicator of credit quality at a point in time. A loan balance is considered delinquent when contractual payments on the loan become 30 days past due. The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent loans in the Company’s loan portfolio is shown below for credit card, personal and home loan receivables (dollars in millions): December 31, 2024 2023 30-89 Days 90 or Total Past 30-89 Days 90 or Total Past Credit card loans $ 1,964 $ 1,980 $ 3,944 $ 2,038 $ 1,917 $ 3,955 Personal loans by origination year 2024 $ 21 $ 7 $ 28 2023 51 21 72 $ 26 $ 8 $ 34 2022 34 15 49 44 16 60 2021 11 6 17 20 8 28 2020 3 1 4 7 2 9 Prior 3 1 4 7 5 12 Total personal loans $ 123 $ 51 $ 174 $ 104 $ 39 $ 143 Home loans by origination year 2024 $ 4 $ 1 $ 5 2023 17 9 26 $ 5 $ 1 $ 6 2022 20 14 34 12 5 17 2021 9 8 17 7 5 12 2020 4 4 8 3 3 6 Prior 4 4 8 5 5 10 Total home loans $ 58 $ 40 $ 98 $ 32 $ 19 $ 51 Allowance for Credit Losses The following tables provide changes in the Company’s allowance for credit losses (dollars in millions): For the Year Ended December 31, 2024 Credit Card Loans Private Student Personal Loans Home Loans Total Loans Balance at December 31, 2023 $ 7,619 $ 858 $ 722 $ 84 $ 9,283 Additions Provision for credit losses (1) 5,178 (770) 476 67 4,951 Deductions Charge-offs (6,522) (100) (484) (12) (7,118) Recoveries 1,128 12 66 1 1,207 Net charge-offs (5,394) (88) (418) (11) (5,911) Balance at December 31, 2024 $ 7,403 $ — $ 780 $ 140 $ 8,323 For the Year Ended December 31, 2023 Credit Card Loans Private Student Personal Loans Home Loans Total Loans Balance at December 31, 2022 $ 5,883 $ 839 $ 595 $ 57 $ 7,374 Cumulative effect of ASU No. 2022-02 adoption (2) (66) — (2) — (68) Balance at January 1, 2023 5,817 839 593 57 7,306 Additions Provision for credit losses (1) 5,476 152 363 28 6,019 Deductions Charge-offs (4,481) (155) (290) (1) (4,927) Recoveries 807 22 56 — 885 Net charge-offs (3,674) (133) (234) (1) (4,042) Balance at December 31, 2023 $ 7,619 $ 858 $ 722 $ 84 $ 9,283 For the Year Ended December 31, 2022 Credit Card Loans Private Student Personal Loans Home Loans Total Loans Balance at December 31, 2021 $ 5,273 $ 843 $ 662 $ 44 $ 6,822 Additions Provision for credit losses (1) 2,233 99 24 13 2,369 Deductions Charge-offs (2,417) (126) (159) — (2,702) Recoveries 794 23 68 — 885 Net charge-offs (1,623) (103) (91) — (1,817) Balance at December 31, 2022 $ 5,883 $ 839 $ 595 $ 57 $ 7,374 (1) Excludes a $40 million , $1 million and $10 million adjustment to the liability for expected credit losses on unfunded commitments for the years ended December 31, 2024, 2023 and 2022, respectively, as the liability is recorded in accrued expenses and other liabilities in the Company’s consolidated statements of financial condition. With the sale of the private student loan portfolio in 2024, a liability for expected credit losses on unfunded commitments is no longer recorded. (2) Represents the adjustment to the allowance for credit losses as a result of the adoption of ASU No. 2022-02 on January 1, 2023, which eliminated the requirement to apply discounted cash flow measurements for certain troubled debt restructurings. The allowance for credit losses was approximately $8.3 billion at December 31, 2024, which reflects a $1.0 billion release from the amount of the allowance for credit losses at December 31, 2023. The release in the allowance for credit losses between December 31, 2024 and December 31, 2023, was primarily driven by the reversal of the private student loans’ allowance due to the sale of the student loan portfolio. The allowance estimation process begins with a loss forecast that uses certain macroeconomic variables and multiple macroeconomic scenarios among its inputs. In estimating the allowance at December 31, 2024, the Company used a macroeconomic forecast that projected the following weighted average amounts: (i) unemployment rate ending 2025 at 4.56% and, within the Company’s reasonable and supportable period, peaking at 4.7% in the third quarter of 2025 and (ii) 1.8% growth rate in real gross domestic product in 2025. In estimating expected credit losses, the Company considered the uncertainties associated with borrower behavior and payment trends, as well as recent and expected macroeconomic conditions including those relating to consumer price inflation and the fiscal and monetary policy responses to that inflation. The Federal Reserve acted to reduce the federal funds target range by 100 basis points since September 2024 citing improvement in inflation outlook and shifting focus to ensuring robust economic growth. While Federal Reserve officials believe recent trends in inflation and employment continue to be supportive of a less restrictive monetary policy in the longer-term, near-term outlook is less certain as inflation persists at higher than targeted levels while economic output and labor market data remains strong. The timing and magnitude of rate decreases throughout 2025 will be dependent on closely monitored trends in economic data, particularly inflation and labor market conditions, and monetary policy is expected to remain restrictive. As easing of monetary policy typically precedes weaker consumer credit conditions caused by rising unemployment and slowing economic growth, the Company sees a pause in reducing interest rates as a sign of observed economic resilience. While credit performance in the Company's lending portfolios has evolved in line with its expectations, the Company assessed the prospects for various macroeconomic outcomes in setting its allowance for credit losses. The forecast period the Company deemed to be reasonable and supportable was 18 months for all periods presented. The 18-months reasonable and supportable forecast period was deemed appropriate given the current economic conditions. For all periods presented, the Company determined that a reversion period of 12 months was appropriate for the same reason. The Company applied a weighted reversion method to provide a more reasonable transition to historical losses for all loan products for all periods presented. The net charge-offs for credit card loans, personal and home loans increased for the year ended December 31, 2024, when compared to the year ended December 31, 2023, primarily due to portfolio seasoning. Net charge-offs of principal are recorded against the allowance for credit losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): (1) For the Years Ended December 31, 2024 2023 2022 Interest and fees accrued subsequently charged off, net of recoveries (recorded as a reduction of interest income) $ 1,105 $ 681 $ 303 Fees accrued subsequently charged off, net of recoveries (recorded as a reduction to other income) $ 256 $ 192 $ 100 (1) Amounts presented in this table include charge-offs related to private student loans through June 30, 2024, the date those loans were transferred to held-for-sale classification. Gross principal charge-offs of the Company's loan portfolio are presented in the table below, on a year-to-date basis, for credit card, personal and home loan receivables (dollars in millions): For the Twelve Months Ended December 31, 2024 For the Twelve Months Ended December 31, 2023 Credit card loans $ 6,522 $ 4,481 Personal loans by origination year 2024 $ 22 2023 183 $ 19 2022 170 119 2021 69 81 2020 22 33 Prior 18 38 Total personal loans $ 484 $ 290 Home loans by origination year 2024 $ — 2023 3 $ — 2022 6 — 2021 2 1 2020 — — Prior 1 — Total home loans $ 12 $ 1 Delinquent and Non-Accruing Loans The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent and non-accruing loans in the Company’s loan portfolio is shown below for each class of loan receivables (dollars in millions): (1) 30-89 Days 90 or Total Past 90 or Total Non-accruing (2) December 31, 2024 Credit card loans $ 1,964 $ 1,980 $ 3,944 $ 1,940 $ 194 Other loans Personal loans 123 51 174 50 11 Home loans 58 40 98 9 94 Total other loans 181 91 272 59 105 Total loan receivables $ 2,145 $ 2,071 $ 4,216 $ 1,999 $ 299 December 31, 2023 Credit card loans $ 2,038 $ 1,917 $ 3,955 $ 1,881 $ 197 Other loans Personal loans 104 39 143 37 11 Home loans 32 19 51 3 53 Other loans 7 — 7 — — Total other loans 143 58 201 40 64 Total loan receivables $ 2,181 $ 1,975 $ 4,156 $ 1,921 $ 261 (1) The payment status of both modified and unmodified loans is included in this table. (2) The Company estimates that the gross interest income that would have been recorded under the original terms of non-accruing credit card loans was $35 million, $37 million and $23 million for the years ended December 31, 2024, 2023 and 2022, respectively. The Company does not separately track the amount of gross interest income that would have been recorded under the original terms of loans. Instead, the Company estimated this amount based on customers’ current balances and most recent interest rates . Loan Modifications to Borrowers Experiencing Financial Difficulty The Company has internal loan modification programs that provide relief to credit card, personal and home loan borrowers who are experiencing financial hardship. The internal loan modification programs include both temporary and permanent programs, which vary by product. External loan modification programs, through third party consumer credit counseling agencies, are also available for credit card and personal loans. Those programs feature interest rate reductions, payment delays, term extensions, or a combination thereof. For credit card customers, the Company offers both temporary and permanent hardship programs. The temporary hardship programs consist of an interest rate reduction lasting for a period no longer than 12 months. Charging privileges on these accounts are generally suspended while in the program. However, if the customer meets certain criteria, charging privileges may be reinstated following completion of the program. The permanent modification program involves closing the account, changing the structure of the loan to a fixed payment loan with a maturity no longer than 72 months and reducing the interest rate on the loan. The permanent modification program does not typically provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate, typically continue to be subject to the original minimum payment terms and do not normally include waiver of unpaid principal, interest or fees. For personal loan customers, the Company offers various payment programs, including temporary and permanent programs, in certain situations. The temporary programs normally consist of reducing the minimum payment for no longer than 12 months and, in certain circumstances, the interest rate on the loan is reduced. The permanent programs involve extending the loan term and, in certain circumstances, reducing the interest rate on the loan. The total term of the loan, including modification, may not exceed nine years. The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. For home loan customers experiencing financial difficulties, the Company offers relief in the form of interest rate reductions and term extensions. Detailed quantitative disclosures about home loan modifications have been omitted because the amounts are immaterial in the periods presented. In addition to the programs described above, the Company will in certain cases accept partial payment in full satisfaction of the outstanding receivable. This is a form of principal forgiveness also known as a settlement. The difference between the loan balance and the amount received at settlement is recorded as a charge-off. The Company monitors borrower performance after using payment programs. The Company believes the programs are useful in assisting customers experiencing financial difficulties and allowing them to make timely payments. In addition to helping customers with their credit needs, these programs are designed to maximize collections and ultimately the Company’s profitability. The Company plans to continue to use payment programs to provide relief to customers experiencing financial difficulties. The following table provides the period-end amortized cost basis, by modification category, of loans to borrowers experiencing financial difficulty that entered a modification program during the period (dollars in millions). Some of the loans presented in the table below may no longer be enrolled in a program at period-end: For the Twelve Months Ended December 31, 2024 2023 Credit card loans (1)(2) Interest rate reduction $ 3,425 $ 2,330 Total credit card loans (3) $ 3,425 $ 2,330 % of total class of financing receivables 3.33 % 2.28 % Personal loans (1) Payment delay (4) $ 13 $ 10 Term extension (5) 41 29 Interest rate reduction and payment delay (4) 91 65 Interest rate reduction and term extension (5) 45 29 Total personal loans (3) $ 190 $ 133 % of total class of financing receivables 1.84 % 1.35 % (1) Accrued interest receivable (including unbilled accrued interest receivable for credit card loans) on modified loans to borrowers experiencing financial difficulty, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was immaterial at December 31, 2024 and 2023. (2) Accounts that entered a credit card loan modification program include $616 million and $408 million that were converted from revolving line-of-credit arrangements to term loans during the years ended December 31, 2024 and 2023. (3) For settlements, the amortized cost basis is zero at period-end and therefore there is no amount reported for principal forgiveness in the table above. See financial effects table below for principal forgiveness to borrowers experiencing financial difficulty. (4) The Company defines a payment delay as a temporary reduction in payments below the original contractually required payment amounts (e.g., interest-only payments). The Company's credit card loan modification programs do not result in an other than insignificant delay in payment. (5) The Company defines term extensions as only those modifications for which the maturity date is extended beyond the original contractual maturity date by virtue of a change in terms other than a payment delay as defined above. Modifications to credit card loans are not considered term extensions because credit card loans do not have a fixed repayment term. The following table provides information on the financial effects of loan modifications to borrowers experiencing financial difficulty, by modification type, made during the period (dollars in millions): For the Twelve Months Ended December 31, 2024 2023 Credit card loans Weighted-average interest rate reduction 14.33 % 13.85 % Principal forgiven $ 229 $ 121 Interest and fees forgiven (1) $ 219 $ 117 Personal loans Weighted-average interest rate reduction 13.61 % 12.28 % Weighted-average term extension (in months) 48 39 Payment delay duration (in months) (2) 6 to 12 6 to 12 (1) Represents the amount of interest and fees forgiven resulting from accounts entering into a credit card loan modification program and pre-charge off settlements. Interest and fees forgiven are reversed against the respective line items in the consolidated statements of income. (2) During 2024, for personal loan payment delays, the Company limits this assistance to a life of loan maximum of 12 months. Loan receivables that have been modified are subject to the same requirements for the accrual of expected credit loss over their expected remaining lives as for unmodified loans. The allowance for credit losses incorporates modeling of historical loss data and thereby captures the higher risk associated with modified loans to borrowers experiencing financial difficulty based on their account attributes. The following table presents the payment status and period-end amortized cost basis, by class of loan receivable, of loans that were modified on or after January 1, 2023 to borrowers experiencing financial difficulty during the 12 months preceding each of the periods presented (dollars in millions): (1) Current 30-89 Days 90 or More Days At December 31, 2024 Credit card loans $ 2,885 $ 297 $ 244 Personal loans 156 29 6 Total $ 3,041 $ 326 $ 250 At December 31, 2023 Credit card loans $ 1,882 $ 252 $ 196 Personal loans 109 20 4 Total $ 1,991 $ 272 $ 200 (1) This table includes any loan that entered a modification program during the preceding 12 months without regard to whether it remained in a modification program as of the reporting date. The following table presents the defaulted amount and period-end amortized cost basis, by modification category, of loans that defaulted during the period and were modified on or after January 1, 2023 through the end of the reporting period to borrowers experiencing financial difficulty during the 12 months preceding default (dollars in millions): For the Twelve Months Ended December 31, 2024 For the Twelve Months Ended December 31, 2023 Defaulted Amount (1) Period-end Amortized Cost Basis Defaulted Amount (1) Period-end Amortized Cost Basis Credit card loans Interest rate reduction $ 906 $ 447 $ 383 $ 210 Total credit card loans $ 906 $ 447 $ 383 $ 210 Personal loans Payment delay $ 4 $ 2 $ 2 $ 1 Term extension 9 3 4 2 Interest rate reduction and payment delay 32 7 10 2 Interest rate reduction and term extension 21 8 7 3 Total personal loans $ 66 $ 20 $ 23 $ 8 (1) For purposes of this disclosure, a loan is considered to be defaulted when it is 60 days or more delinquent at month end and has advanced two stages of delinquency subsequent to modification. Loans that entered a modification program in any stage of delinquency but did not experience a further payment default are included in the payment status table above but are not counted as defaulted for purposes of this disclosure. Geographical Distribution of Loans The Company originated credit card loans throughout the U.S. The geographic distribution of the Company’s credit card loan receivables was as follows (dollars in millions): December 31, 2024 2023 $ % $ % Texas $ 9,195 8.9 % $ 9,150 8.9 % California 9,065 8.8 9,078 8.9 Florida 7,636 7.4 7,496 7.3 New York 6,496 6.3 6,538 6.4 Illinois 5,017 4.9 5,012 4.9 Pennsylvania 4,988 4.9 4,985 4.9 Ohio 4,180 4.1 4,188 4.1 New Jersey 3,511 3.4 3,499 3.4 Georgia 3,343 3.3 3,294 3.2 Michigan 2,808 2.7 2,821 2.8 Other 46,547 45.3 46,198 45.2 Total credit card loans $ 102,786 100.0 % $ 102,259 100.0 % The Company originated personal, home and other loans throughout the U.S. The geographic distribution of personal, home and other loan receivables was as follows (dollars in millions): (1) December 31, 2024 2023 $ % $ % California $ 2,024 11.0 % $ 2,449 9.4 % Texas 1,658 9.0 1,987 7.6 Florida 1,428 7.8 1,607 6.1 New York 1,043 5.7 2,074 7.9 Illinois 771 4.2 1,405 5.4 Georgia 765 4.2 851 3.3 New Jersey 746 4.1 1,285 4.9 Pennsylvania 683 3.7 1,567 6.0 Ohio 586 3.2 975 3.7 Virginia 570 3.1 778 3.0 Other 8,058 44.0 11,172 42.7 Total other loans $ 18,332 100.0 % $ 26,150 100.0 % (1) The U.S. geographic distribution as of December 31, 2023, includes the balances of private student loans prior to their sale in 2024. |