Loan Receivables | Loan Receivables The Company has two loan portfolio segments: credit card loans and other loans. The Company's classes of receivables within the two portfolio segments are depicted in the following table (dollars in millions): September 30, December 31, Credit card loans (1)(2) $ 83,630 $ 74,369 Other loans (3) Private student loans (4) 10,349 10,113 Personal loans 7,674 6,936 Other loans 3,255 2,266 Total other loans 21,278 19,315 Total loan receivables 104,908 93,684 Allowance for credit losses (7,061) (6,822) Net loan receivables $ 97,847 $ 86,862 (1) Amounts include carrying values of $14.4 billion and $13.3 billion underlying investors' interest in trust debt at September 30, 2022 and December 31, 2021, respectively, and $10.3 billion and $11.9 billion in seller's interest at September 30, 2022 and December 31, 2021, respectively. See Note 4: Credit Card and Private Student Loan Securitization Activities for additional information. (2) Unbilled accrued interest receivable on credit card loans, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was $507 million and $423 million at September 30, 2022 and December 31, 2021, respectively. (3) Accrued interest receivable on private student, personal and other loans, which is presented as part of other assets in the Company's condensed consolidated statements of financial condition, was $504 million, $43 million and $9 million, respectively, at September 30, 2022 and $443 million, $42 million and $6 million, respectively, at December 31, 2021. (4) Amounts include carrying values of $182 million and $207 million in loans pledged as collateral against the note issued from a private student loan securitization trust at September 30, 2022 and December 31, 2021, respectively. See Note 4: Credit Card and Private Student Loan Securitization Activities for additional information. Credit Quality Indicators As part of credit risk management activities, on an ongoing basis, the Company reviews information related to the performance of a customer's account with the Company and information from credit bureaus, such as FICO or other credit scores, relating to the customer's broader credit performance. The Company actively monitors key credit quality indicators, including FICO scores and delinquency status, for credit card, private student and personal loans. These indicators are important to understand the overall credit performance of the Company's customers and their ability to repay. FICO scores are generally obtained at the origination of the account and are refreshed monthly or quarterly thereafter to assist in predicting customer behavior. Historically, the Company has noted that accounts with FICO scores below 660 have larger delinquencies and credit losses than those with higher credit scores. The following table provides the distribution of the amortized cost basis (excluding accrued interest receivable presented in other assets) by the most recent FICO scores available for the Company's customers for credit card, private student and personal loan receivables (dollars in millions): Credit Risk Profile by FICO Score September 30, 2022 December 31, 2021 660 and Above Less than 660 660 and Above Less than 660 $ % $ % $ % $ % Credit card loans (1) $ 68,999 83 % $ 14,631 17 % $ 62,262 84 % $ 12,107 16 % Private student loans by origination year (2)(3) 2022 $ 949 93 % $ 69 7 % 2021 1,699 96 % 79 4 % $ 1,251 94 % $ 73 6 % 2020 1,402 96 % 61 4 % 1,561 96 % 59 4 % 2019 1,254 95 % 62 5 % 1,439 96 % 61 4 % 2018 973 94 % 59 6 % 1,147 95 % 59 5 % Prior 3,521 94 % 221 6 % 4,215 94 % 248 6 % Total private student loans $ 9,798 95 % $ 551 5 % $ 9,613 95 % $ 500 5 % Personal loans by origination year 2022 $ 3,371 99 % $ 38 1 % 2021 2,238 97 % 80 3 % $ 3,326 99 % $ 37 1 % 2020 942 96 % 39 4 % 1,622 98 % 39 2 % 2019 550 93 % 43 7 % 1,052 94 % 62 6 % 2018 210 89 % 27 11 % 435 91 % 44 9 % Prior 113 83 % 23 17 % 276 87 % 43 13 % Total personal loans $ 7,424 97 % $ 250 3 % $ 6,711 97 % $ 225 3 % (1) Amounts include $663 million and $813 million of revolving line-of-credit arrangements that were converted to term loans as a result of a troubled debt restructuring ("TDR") program as of September 30, 2022 and December 31, 2021, respectively. (2) A majority of private student loan originations occur in the third quarter and disbursements can span multiple calendar years. (3) FICO score represents the higher credit score of the cosigner or borrower. Delinquencies are an indicator of credit quality at a point in time. A loan balance is considered delinquent when contractual payments on the loan become 30 days past due. The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent loans in the Company's loan portfolio is shown below for credit card, private student and personal loan receivables (dollars in millions): September 30, 2022 December 31, 2021 30-89 Days 90 or Total Past 30-89 Days 90 or Total Past Credit card loans $ 991 $ 770 $ 1,761 $ 670 $ 562 $ 1,232 Private student loans by origination year (1) 2022 $ — $ — $ — 2021 6 — 6 $ — $ — $ — 2020 14 2 16 4 1 5 2019 19 5 24 9 2 11 2018 20 7 27 14 4 18 Prior 99 29 128 94 29 123 Total private student loans $ 158 $ 43 $ 201 $ 121 $ 36 $ 157 Personal loans by origination year 2022 $ 5 $ 1 $ 6 2021 12 4 16 $ 5 $ 1 $ 6 2020 7 3 10 7 2 9 2019 8 3 11 11 4 15 2018 4 2 6 6 3 9 Prior 3 1 4 6 3 9 Total personal loans $ 39 $ 14 $ 53 $ 35 $ 13 $ 48 (1) Private student loans may include a deferment period, during which borrowers are not required to make payments while enrolled in school at least half time as determined by the school. During a deferment period, these loans do not advance into delinquency. Allowance for Credit Losses The following tables provide changes in the Company's allowance for credit losses (dollars in millions): For the Three Months Ended September 30, 2022 Credit Card Loans Private Student Loans Personal Loans Other Loans Total Loans Balance at June 30, 2022 $ 5,307 $ 832 $ 572 $ 46 $ 6,757 Additions Provision for credit losses (1) 649 20 69 5 743 Deductions Charge-offs (592) (29) (38) — (659) Recoveries 197 6 17 — 220 Net charge-offs (395) (23) (21) — (439) Balance at September 30, 2022 $ 5,561 $ 829 $ 620 $ 51 $ 7,061 For the Three Months Ended September 30, 2021 Credit Card Loans Private Student Loans Personal Loans Other Loans Total Loans Balance at June 30, 2021 $ 5,409 $ 828 $ 745 $ 44 $ 7,026 Additions Provision for credit losses (1) 178 46 (64) — 160 Deductions Charge-offs (495) (23) (38) — (556) Recoveries 206 6 19 — 231 Net charge-offs (289) (17) (19) — (325) Balance at September 30, 2021 $ 5,298 $ 857 $ 662 $ 44 $ 6,861 For the Nine Months Ended September 30, 2022 Credit Card Loans Private Student Loans Personal Loans Other Loans Total Loans Balance at December 31, 2021 $ 5,273 $ 843 $ 662 $ 44 $ 6,822 Additions Provision for credit losses (1) 1,395 54 19 7 1,475 Deductions Charge-offs (1,720) (86) (115) — (1,921) Recoveries 613 18 54 — 685 Net charge-offs (1,107) (68) (61) — (1,236) Balance at September 30, 2022 $ 5,561 $ 829 $ 620 $ 51 $ 7,061 For the Nine Months Ended September 30, 2021 Credit Card Loans Private Student Loans Personal Loans Other Loans Total Loans Balance at December 31, 2020 6,491 840 857 38 8,226 Additions Provision for credit losses (1) (18) 61 (96) 6 (47) Deductions Charge-offs (1,778) (63) (150) — (1,991) Recoveries 603 19 51 — 673 Net charge-offs (1,175) (44) (99) — (1,318) Balance at September 30, 2021 $ 5,298 $ 857 $ 662 $ 44 $ 6,861 (1) Excludes a $30 million and $25 million adjustment of the liability for expected credit losses on unfunded commitments for the three months ended September 30, 2022 and 2021, respectively, and $1 million and $2 million for the nine months ended September 30, 2022 and 2021, respectively, as the liability is recorded in accrued expenses and other liabilities in the Company's condensed consolidated statements of financial condition. The allowance for credit losses was approximately $7.1 billion at September 30, 2022, which reflects a $304 million build over June 30, 2022 and a $239 million build from December 31, 2021. The build in the allowance for credit losses for the three and nine months ended September 30, 2022 was primarily driven by continued loan growth. The allowance estimation process begins with a loss forecast that uses certain macroeconomic variables and multiple macroeconomic scenarios among its inputs. In estimating the allowance at September 30, 2022, the Company used a macroeconomic forecast that projected (i) an unemployment rate of 4.2% at the end of 2022, peaking at 4.6% during 2023 and finishing the year at 4.5%; and (ii) 0.2% annualized decline in the real gross domestic product for 2022 and 1.8% annualized growth in the real gross domestic product for 2023. In estimating expected credit losses, the Company considered the uncertainties associated with borrower behavior and payment trends, as well as higher consumer price inflation experienced during 2022 and the fiscal and monetary policy responses to that inflation. During 2022, the Federal Reserve raised its federal funds rate target range multiple times and signaled additional rate hikes throughout the remainder of the year. In recognition of the risks related to the macroeconomic environment, the estimation of the allowance for credit losses has required significant management judgment. The forecast period the Company deemed to be reasonable and supportable was 18 months for all periods presented. The 18-month reasonable and supportable forecast period was deemed appropriate given the current economic conditions. For all periods presented, the Company determined that a reversion period of 12 months was appropriate for the same reason. The Company applied a weighted reversion method to provide a more reasonable transition to historical losses for all loan products for all periods presented. The increase in net charge-offs for credit card, private student loans and personal loans for the three months ended September 30, 2022, when compared to the same period in 2021, was primarily due to credit normalization. The net charge-offs for credit card and personal loans decreased for the nine months ended September 30, 2022, when compared to the same period in 2021. The decrease in net charge-offs for credit card was primarily driven by lower average balances at charge off. The decrease in net charge-offs for personal loans was primarily driven by continued benefit from tighter credit underwriting standards implemented in 2020. The increase in net charge-offs for private student loans for the nine months ended September 30, 2022, when compared to the same period in 2021, was primarily driven by credit normalization and the diminishing benefit from pandemic programs. Net charge-offs of principal are recorded against the allowance for credit losses, as shown in the preceding table. Information regarding net charge-offs of interest and fee revenues on credit card and other loans is as follows (dollars in millions): For the Three Months Ended September 30, For the Nine Months Ended September 30, 2022 2021 2022 2021 Interest and fees accrued subsequently charged-off, net of recoveries (recorded as a reduction of interest income) $ 74 $ 57 $ 209 $ 232 Fees accrued subsequently charged-off, net of recoveries (recorded as a reduction to other income) $ 24 $ 15 $ 68 $ 59 Delinquent and Non-Accruing Loans The amortized cost basis (excluding accrued interest receivable presented in other assets) of delinquent and non-accruing loans in the Company's loan portfolio is shown below for each class of loan receivables (dollars in millions): 30-89 Days 90 or Total Past 90 or Total Non-accruing (1) At September 30, 2022 Credit card loans $ 991 $ 770 $ 1,761 $ 741 $ 188 Other loans Private student loans 158 43 201 42 8 Personal loans 39 14 53 13 7 Other loans 9 10 19 1 21 Total other loans 206 67 273 56 36 Total loan receivables $ 1,197 $ 837 $ 2,034 $ 797 $ 224 At December 31, 2021 Credit card loans $ 670 $ 562 $ 1,232 $ 527 $ 194 Other loans Private student loans 121 36 157 35 8 Personal loans 35 13 48 12 7 Other loans 7 7 14 1 16 Total other loans 163 56 219 48 31 Total loan receivables $ 833 $ 618 $ 1,451 $ 575 $ 225 (1) The Company estimates that the gross interest income that would have been recorded under the original terms of non-accruing credit card loans was $6 million for the three months ended September 30, 2022 and 2021, and $17 million and $21 million for the nine months ended September 30, 2022 and 2021, respectively. The Company does not separately track the amount of gross interest income that would have been recorded under the original terms of loans. Instead, the Company estimated this amount based on customers' current balances and most recent interest rates. The payment status of modified loans, including those identified as TDRs and those exempt from the TDR designation pursuant to the CARES Act, is reflected in the Company’s delinquency reporting. Troubled Debt Restructurings The Company has internal loan modification programs that provide relief to credit card, private student and personal loan borrowers who may be experiencing financial hardship. The Company considers a modified loan in which a concession has been granted to the borrower to be a TDR based on the cumulative length of the concession period and credit quality of the borrower. The internal loan modification programs include both temporary and permanent programs, which vary by product. External loan modification programs are also available for credit card and personal loans. The Company evaluates new programs to determine which of them meet the definition of a TDR. Temporary and permanent modifications on credit card and personal loans, as well as temporary modifications on private student loans and certain grants of private student loan forbearance, generally result in the loans being classified as TDRs. In addition, loans that defaulted from, or successfully completed a loan modification program or forbearance, continue to be classified as TDRs, except as noted in the following paragraph. See the table below that presents the carrying value of loans that entered a TDR program and experienced a default during the period for more information. For credit card customers, the Company offers both temporary and permanent hardship programs. The temporary hardship programs consist of an interest rate reduction and, in some cases, a reduced minimum payment, both lasting for a period no longer than 12 months. Charging privileges on these accounts are generally suspended while in the program. However, if the customer meets certain criteria, charging privileges may be reinstated following completion of the program. Credit card accounts of borrowers who have previously participated in a temporary interest rate reduction program and that have both demonstrated financial stability and had their charging privileges reinstated at a market-based interest rate, are excluded from the balance of TDRs. The permanent modification program involves closing the account, changing the structure of the loan to a fixed payment loan with a maturity no longer than 72 months and reducing the interest rate on the loan. The permanent modification program does not typically provide for the forgiveness of unpaid principal, but may allow for the reversal of certain unpaid interest or fee assessments. The Company also makes permanent loan modifications for customers who request financial assistance through external sources, such as a consumer credit counseling agency program. These loans typically receive a reduced interest rate, generally reflect fixed payment terms and do not normally include waiver of unpaid principal, interest or fees. These permanent loan modifications remain in the population of TDRs until they are paid off or charged off. At September 30, 2022 and December 31, 2021, there were $5.5 billion and $5.8 billion, respectively, of private student loans in repayment and $76 million and $64 million, respectively, in forbearance. To assist private student loan borrowers who are experiencing temporary financial difficulties but are willing to resume making payments, the Company may offer hardship forbearance, payment deferral, a temporary payment reduction, a temporary interest rate reduction or extended terms. A modified loan typically meets the definition of a TDR based on the cumulative length of the concession period and a determination of financial distress based on an evaluation of the borrower's credit quality using FICO scores. For personal loan customers, the Company offers various payment programs, including temporary and permanent programs, in certain situations. The temporary programs normally consist of reducing the minimum payment for no longer than 12 months and, in certain circumstances, the interest rate on the loan is reduced. The permanent programs involve extending the loan term and, in certain circumstances, reducing the interest rate on the loan. The total term of the loan, including modification, may not exceed nine years. The Company also allows permanent loan modifications for customers who request financial assistance through external sources, similar to the credit card customers discussed above. Payments are modified based on the new terms agreed upon with the credit counseling agency. Personal loans included in temporary and permanent programs are classified as TDRs. The Company monitors borrower performance after using payment programs or forbearance. The Company believes the programs are useful in assisting customers experiencing financial difficulties and allowing them to make timely payments. In addition to helping customers with their credit needs, these programs are designed to maximize collections and ultimately the Company’s profitability. The Company plans to continue to use payment programs and forbearance to provide relief to customers experiencing temporary financial difficulties and expects to have additional loans classified as TDRs in the future as a result. To evaluate the primary financial effects that resulted from credit card loans entering into a TDR program during the three and nine months ended September 30, 2022 and 2021, the Company quantified the amount by which interest and fees were reduced during the periods. During the three months ended September 30, 2022 and 2021, the Company forgave approximately $7 million of interest and fees resulting from accounts entering into a credit card loan TDR program. During the nine months ended September 30, 2022 and 2021, the Company forgave approximately $20 million and $28 million, respectively, of interest and fees resulting from accounts entering into a credit card loan TDR program. For all loan products, interest income on modified loans is recognized based on the modified contractual terms. The following table provides information on loans that entered a TDR program during the period (dollars in millions): For the Three Months Ended September 30, 2022 2021 Number of Accounts Balances Number of Accounts Balances Accounts that entered a TDR program during the period Credit card loans (1) 63,803 $ 414 13,964 $ 86 Private student loans 1,863 $ 36 102 $ 2 Personal loans 1,799 $ 25 888 $ 10 For the Nine Months Ended September 30, 2022 2021 Number of Accounts Balances Number of Accounts Balances Accounts that entered a TDR program during the period Credit card loans (1) 167,655 $ 1,071 48,887 $ 315 Private student loans 5,141 $ 96 355 $ 7 Personal loans 4,561 $ 62 3,102 $ 38 (1) Accounts that entered a credit card TDR program include $80 million and $72 million that were converted from revolving line-of-credit arrangements to term loans during the three months ended September 30, 2022 and 2021, respectively, and $225 million and $288 million for the nine months ended September 30, 2022 and 2021, respectively. The number and balance of enrollments in credit card, private student loan and personal loan modification programs designated as TDRs increased during the three and nine months ended September 30, 2022, when compared to the same periods in 2021. The increase is primarily due to the expiration of the CARES Act exemption for new modifications effective January 1, 2022. The following table presents the carrying value of loans that experienced a default during the period that had been modified in a TDR during the 15 months preceding the end of each period (dollars in millions): For the Three Months Ended September 30, 2022 2021 Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default TDRs that subsequently defaulted Credit card loans (1)(2) 7,784 $ 38 3,679 $ 21 Private student loans (3) 391 $ 7 83 $ 2 Personal loans (2) 606 $ 9 399 $ 6 For the Nine Months Ended September 30, 2022 2021 Number of Accounts Aggregated Outstanding Balances Upon Default Number of Accounts Aggregated Outstanding Balances Upon Default TDRs that subsequently defaulted Credit card loans (1)(2) 18,022 $ 89 14,205 $ 84 Private student loans (3) 658 $ 12 214 $ 5 Personal loans (2) 1,142 $ 16 1,287 $ 18 (1) For credit card loans that default from a temporary loan modification program, accounts revert back to the pre-modification terms and charging privileges remain suspended in most cases. (2) For credit card loans and personal loans, a customer defaults from a loan modification program after either two consecutive missed payments or at charge-off, depending on the program. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. (3) For student loans, a customer defaults from a loan modification after they are 60 or more days delinquent. The outstanding balance upon default is generally the loan balance at the end of the month prior to default. |