Stream Global Services (SGS) 10-Q 6 Nov 13 2013 Q3 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information	9 Months Ended
	Sep. 30, 2013	Nov. 04, 2013
Document and Entity Information	'	'
Entity Registrant Name	'Stream Global Services, Inc.	'
Entity Central Index Key	'0001405287	'
Document Type	'10-Q	'
Document Period End Date	30-Sep-13	'
Amendment Flag	'false	'
Current Fiscal Year End Date	'--12-31	'
Entity Current Reporting Status	'No	'
Entity Filer Category	'Non-accelerated Filer	'
Entity Common Stock, Shares Outstanding	'	1,000
Document Fiscal Year Focus	'2013	'
Document Fiscal Period Focus	'Q3	'

Consolidated_Balance_Sheets

Consolidated Balance Sheets (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Current assets:	'	'
Cash and cash equivalents	$15,675	$18,735
Accounts receivable, net	188,377	164,929
Income taxes receivable	2,400	2,282
Deferred income taxes	5,424	8,586
Prepaid expenses and other current assets	15,912	18,140
Total current assets	227,788	212,672
Equipment and fixtures, net	105,035	96,851
Deferred income taxes	2,867	3,483
Goodwill	253,876	226,749
Intangible assets, net	62,684	52,340
Other assets	9,048	11,933
Total assets	661,298	604,028
Current liabilities:	'	'
Accounts payable	19,034	16,359
Accrued employee compensation and benefits	71,828	58,035
Other accrued expenses	37,216	20,473
Income taxes payable	1,573	1,115
Current portion of long-term debt	37,860	5,333
Current portion of capital lease obligations	9,709	9,279
Other liabilities	9,625	5,591
Total current liabilities	186,845	116,185
Long-term debt, net of current portion	236,369	240,354
Capital lease obligations, net of current portion	5,898	5,967
Deferred income taxes	14,875	15,673
Other long-term liabilities	17,618	15,953
Total liabilities	461,605	394,132
Contingencies (Note 14)	'	'
Stockholders' equity:	'	'
Additional paid-in-capital	337,685	336,572
Accumulated deficit	-123,705	-120,031
Accumulated other comprehensive loss	-14,287	-6,645
Total stockholders' equity	199,693	209,896
Total liabilities and stockholders' equity	661,298	604,028
Voting common stock	'	'
Stockholders' equity:	'	'
Voting common stock, par value $0.001 per share, 1 share authorized and outstanding	'	'

Consolidated_Balance_Sheets_Pa

Consolidated Balance Sheets (Parenthetical) (Voting common stock, USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, except Per Share data, unless otherwise specified
Voting common stock	'	'
Common stock, par value (in dollars per share)	$0.00	$0.00
Common stock, shares authorized	1	1
Common stock, shares outstanding	1	1

Consolidated_Condensed_Stateme

Consolidated Condensed Statements of Operations (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Consolidated Condensed Statements of Operations	'	'	'	'
Revenue	$256,011	$210,931	$747,977	$624,213
Direct cost of revenue	150,626	121,997	442,831	364,775
Gross profit	105,385	88,934	305,146	259,438
Operating expenses:	'	'	'	'
Selling, general and administrative expenses	74,435	63,665	223,452	194,526
Severance, restructuring and other charges, net	3,631	3,419	10,251	12,871
Depreciation and amortization expense	16,953	14,554	48,425	43,227
Total operating expenses	95,019	81,638	282,128	250,624
Income from operations	10,366	7,296	23,018	8,814
Other expenses, net:	'	'	'	'
Foreign currency loss	1,541	1,258	1,084	1,053
Interest expense, net	8,752	7,422	25,714	22,087
Total other expenses, net	10,293	8,680	26,798	23,140
Income (loss) before provision for income taxes	73	-1,384	-3,780	-14,326
Provision (benefit) for income taxes	-2,531	797	-106	2,976
Net income (loss)	$2,604	($2,181)	($3,674)	($17,302)

Consolidated_Condensed_Stateme1

Consolidated Condensed Statements of Comprehensive Income (Loss) (USD $)	3 Months Ended				9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013		Sep. 30, 2012		Sep. 30, 2013		Sep. 30, 2012
Consolidated Condensed Statements of Comprehensive Income (Loss)	'		'		'		'
Net income (loss)	$2,604		($2,181)		($3,674)		($17,302)
Other comprehensive income (loss):	'		'		'		'
Change in unrealized gain (loss) on forward exchange contracts, net of tax	1,714		2,316		-8,477		5,527
Change in cumulative translation adjustment	2,443	[1]	2,151	[1]	835	[1]	-349	[1]
Comprehensive income (loss)	$6,761		$2,286		($11,316)		($12,124)
[1]	During the nine months ended September 30, 2012, we substantially liquidated our investment in Costa Rica. Accordingly, we reclassified $228 from cumulative translation adjustment to other foreign currency loss in our statement of operations. There were no sales or liquidations of investments in foreign entities during the three or nine months ended September 30, 2013.

Consolidated_Condensed_Stateme2

Consolidated Condensed Statements of Comprehensive Income (Loss) (Parenthetical) (USD $)	3 Months Ended	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2013	Sep. 30, 2012
Consolidated Condensed Statements of Comprehensive Income (Loss)	'	'	'
Foreign currency reclassification adjustment realized upon liquidation of investment	'	'	$228
Sales or liquidations of investments in foreign entities	$0	$0	'

Consolidated_Condensed_Stateme3

Consolidated Condensed Statements of Cash Flows (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012
Operating Activities:	'	'
Net loss	($3,674)	($17,302)
Adjustments to reconcile net loss to net cash provided by operating activities:	'	'
Depreciation and amortization	48,425	43,227
Amortization of bond discount and debt issuance costs	4,440	3,302
Deferred taxes	132	415
Loss on impairment or disposal of assets	57	433
Noncash stock compensation	1,113	2,310
Other noncash adjustments	'	-228
Changes in operating assets and liabilities:	'	'
Accounts receivable	-9,773	-371
Income taxes receivable	-133	-1,958
Prepaid expenses and other current assets	-5,330	518
Other assets	-313	-356
Accounts payable	431	999
Accrued expenses and other liabilities	14,497	2,394
Net cash provided by operating activities	49,872	33,383
Investing Activities:	'	'
Acquisitions of business	-44,022	'
Cash acquired from acquisitions	5,217	'
Additions to equipment and fixtures	-31,147	-36,556
Net cash used in investing activities	-69,952	-36,556
Financing Activities:	'	'
Net payments on line of credit (Note 10)	-4,884	-8,095
Payments on long-term debt	-3,015	-559
Payments of capital lease obligations	-8,994	-9,375
Proceeds from issuance of debt, net	35,698	9,278
Proceeds from capital leases	'	630
Tax payments for withholding on restricted stock	'	-11
Net cash provided by (used in) financing activities	18,805	-8,132
Effect of exchange rates on cash and cash equivalents	-1,785	89
Net decrease in cash and cash equivalents	-3,060	-11,216
Cash and cash equivalents, beginning of period	18,735	23,248
Cash and cash equivalents, end of period	15,675	12,032
Supplemental cash flow information:	'	'
Cash paid for interest	15,155	14,044
Cash paid for income taxes	4,090	6,140
Noncash financing activities:	'	'
Capital lease financing	$7,380	$4,592

Our_Business

Our Business	9 Months Ended
	Sep. 30, 2013
Our Business	'
Our Business	'
	Note 1—Our Business
	Stream Global Services, Inc. (“we,” “us,” “Stream,” the “Company” or “SGS”) is a global business process outsourcing (“BPO”) service provider and wholly owned subsidiary of SGS Holdings, Inc. (“Parent”) specializing in customer relationship management (“CRM”), including sales, customer care and technical support primarily for Fortune 1000 companies. Our clients include multinational computing/hardware, telecommunications service providers, software/networking, entertainment/media, retail, travel and financial services companies. Our service programs are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled multilingual workforce with the ability to support 35 languages across approximately 56 service centers in 22 countries. We continue to expand our global presence and service offerings to increase revenue, improve operational efficiencies and drive brand loyalty for our clients.

Basis_of_Presentation

Basis of Presentation	9 Months Ended
	Sep. 30, 2013
Basis of Presentation	'
Basis of Presentation	'
	Note 2—Basis of Presentation
	Our consolidated condensed financial statements as of September 30, 2013 and December 31, 2012 and for the three and nine months ended September 30, 2013 and 2012 include our accounts and those of our wholly owned subsidiaries. All intercompany transactions and balances have been eliminated in consolidation. Certain reclassifications have been made to cash and accounts payable in the consolidated condensed statement of cash flows for the nine months ended September 30, 2012. The effect of the reclassification increased net cash provided by operating activities by $1,254 for the nine months ended September 30, 2012.
	In compliance with Accounting Standards Codification (“ASC”) 810, Consolidation (“ASC 810”), the Company analyzes its contractual arrangements to determine whether they represent variable interests in a variable interest entity (“VIE”) and, if so, whether the Company is the primary beneficiary. ASC 810 requires the Company to consolidate a VIE if the Company is determined to be the primary beneficiary regardless of ownership of voting shares. The Company is the primary beneficiary of a VIE in China, which it consolidates.  The assets, liabilities and obligations of the VIE are not material to these consolidated financial statements.
	We have evaluated subsequent events through the date these financial statements were issued. There were no subsequent events which required recognition or disclosure in the consolidated condensed financial statements.

Summary_of_Significant_Account

Summary of Significant Accounting Policies	9 Months Ended
	Sep. 30, 2013
Summary of Significant Accounting Policies	'
Summary of Significant Accounting Policies	'
	Note 3—Summary of Significant Accounting Policies
	Unaudited Interim Financial Information
	The accompanying consolidated condensed financial statements as of September 30, 2013 and December 31, 2012 and for the three and nine months ended September 30, 2013 and 2012 are unaudited. The unaudited interim financial statements have been prepared on the same basis as the annual financial statements and, in the opinion of management, reflect all adjustments, which include only normal recurring adjustments, necessary to present fairly our financial position and results of operations and cash flows. The results for the three and nine months ended September 30, 2013 are not necessarily indicative of the results to be expected for the year ended December 31, 2013, or for any other interim period or future year.
	Use of Estimates
	The preparation of the consolidated condensed financial statements in conformity with accounting principles generally accepted in the U.S. (“GAAP”) requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the consolidated condensed financial statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, we evaluate our estimates including those related to revenue recognition, the allowance for bad debts, derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, valuation of long-lived assets, self-insurance reserves, contingencies, litigation and restructuring liabilities, and goodwill and other intangible assets. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.
	Foreign Currency Translation and Derivative Instruments
	The assets and liabilities of our foreign subsidiaries, for most of whom the functional currency is their local currency, are translated at the exchange rate in effect on the reporting date, and income and expenses are translated at the average exchange rate during the period. The net effect of translation gains and losses is not included in determining net income (loss), but is reflected in accumulated other comprehensive income (loss) as a separate component of stockholders’ equity until the sale or until the liquidation of the net investment in the foreign subsidiary. Foreign currency transaction gains and losses are included in determining net income (loss), and are categorized as “Other expenses, net.”
	We account for derivative financial instruments utilizing the authoritative guidance in ASC 815, Derivatives and Hedging. We generally utilize forward contracts expiring within one to 24 months to reduce our foreign currency exposure due to exchange rate fluctuations on forecasted cash flows denominated in non-functional foreign currencies. Upon proper designation, certain of these contracts are accounted for as cash-flow hedges, as defined by the authoritative guidance. These contracts are entered into to protect against the risk that the value of the eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates. In using derivative financial instruments to hedge exposures to changes in exchange rates, we expose ourselves to counterparty credit risk. We do not believe that we are exposed to a concentration of credit risk with our derivative financial instruments as the counterparties are well established institutions and counterparty credit risk information is monitored on an ongoing basis.
	Unrealized gains and losses on all derivatives, including foreign currency forward contracts, are recognized in “Other current assets”, “Other current liabilities”, “Other assets, long term”, or Other long-term liabilities” on the balance sheet at fair value. Fair values for our derivative financial instruments are based on quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current market and model assumptions. On the date the derivative contract is entered into, we determine whether the derivative contract should be designated as a cash flow hedge. Changes in the fair value of derivatives that are highly effective and designated as cash flow hedges are recorded in “Accumulated other comprehensive loss,” until the forecasted underlying transactions occur. To date we have not experienced any hedge ineffectiveness of our cash flow hedges that we intended to be effective. Any realized gains or losses resulting from the cash flow hedges are recognized together with the hedged transaction within “Direct cost of revenue.” Cash flows from the derivative contracts are classified within “Cash flows from operating activities.” Ineffectiveness is measured based on the change in fair value of the forward contracts and the fair value of the hypothetical derivatives with terms that match the critical terms of the risk being hedged.
	We may also enter into derivative contracts that are intended to economically hedge certain risks, even though we do not qualify for or elect not to apply hedge accounting as defined by the authoritative guidance.
	Changes in fair value of derivatives not designated as cash flow hedges are reported in “Other expenses, net.” Upon settlement of the derivatives not qualifying as cash flow hedges, a gain or loss is reported in “Other expenses, net.”
	We formally document all relationships between hedging instruments and hedged items, as well as our risk management objective and strategy for undertaking various hedging activities. This process includes linking all derivatives that are designated as cash flow hedges to forecasted transactions. We also formally assess, both at the hedge’s inception and on an ongoing basis (as required), whether the derivatives that are used in cash flow hedging transactions are highly effective in offsetting changes in cash flows of hedged items on a prospective and retrospective basis. When it is determined that a derivative is not highly effective as a cash flow hedge or that it has ceased to be a highly effective hedge or if a forecasted transaction is no longer probable of occurring, we discontinue hedge accounting prospectively. At September 30, 2013, all hedges were determined to be highly effective, except for certain hedges where we elect not to apply hedge accounting as defined by the authoritative guidance.
	Our hedging program has been effective in all periods presented and the amount of hedge ineffectiveness has not been material.
	As of September 30, 2013, we had the following open foreign currency contracts:
	Foreign Currency	Notional Amounts			Net Unrealized
		(in US Dollars)			Gain (Loss)
	Canadian Dollar	$	45,142		$	(489	)
	Philippine Peso	234,162			(2,966		)
	Indian Rupee	17,956			(266		)
	Euro	2,283			22
	British Pound	21,951			(470		)
		$	321,494		$	(4,169	)
	The table below summarizes the carrying values of derivative instruments as of September 30, 2013 and December 31, 2012:
		Carrying Values of Derivative Instruments as of
		September 30, 2013
		Fair Value –			Fair Value –			Derivative Net
		Assets			(Liabilities)			Carrying Value
	Total derivatives designated as hedging instruments (1)	$	219		$	(5,414	)	$	(5,195	)
	Total derivatives not designated as hedging instruments (1)	1,613			(587		)	1,026
	Total derivatives	$	1,832		$	(6,001	)	$	(4,169	)
		Carrying Values of Derivative Instruments as of
		December 31, 2012
		Fair Value –			Fair Value –			Derivative Net
		Assets			(Liabilities)			Carrying Value
	Total derivatives designated as hedging instruments (1)	$	3,623		$	(65	)	$	3,558
	Total derivatives not designated as hedging instruments (1)	382			(138		)	244
	Total derivatives	$	4,005		$	(203	)	$	3,802
	(1)         Assets are included in “Other current assets” or “Other assets, long term” and liabilities are included in “Other current liabilities” or “Other long-term liabilities” on the accompanying consolidated balance sheets.
	As of September 30, 2013 and December 31, 2012, $4,987 of unrealized losses and $3,555 of unrealized gains, respectively, may be reclassified from other comprehensive income (loss) to earnings within the next 12 months based on current foreign exchange rates. As of September 30, 2013 and December 31, 2012, included in other current liabilities is $883 and included in other current assets is $586, respectively, of fair market value of derivatives designated as cash flow hedges that were acquired from a commercial bank in which one of our financial sponsors owns a non-controlling interest.
	The following table presents the impact of derivative instruments on the consolidated condensed statements of operations for the three and nine months ended September 30, 2013 and 2012:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Derivatives designated as hedging instruments	$	2,047		$	(218	)	$	1,041		$	120
	Derivatives not designated as hedging instruments	586			(589		)	2,214			(1,483		)
	Total	$	2,633		$	(807	)	$	3,255		$	(1,363	)
	Fair Value of Financial Instruments
	The following table presents information about our assets and liabilities and indicates the fair value hierarchy of the valuation techniques we utilized to determine such fair value. In general, fair values determined by Level 1 inputs utilize quoted prices (unadjusted) in active markets for identical assets or liabilities. Fair values determined by Level 2 inputs utilize data points that are observable such as quoted prices, interest rates and yield curves. Fair values determined by Level 3 inputs are unobservable data points for the asset or liability, and include situations where there is little, if any, market activity for the asset or liability:
		September 30,			Quoted Prices in			Significant Other			Significant
		2013			Active Markets			Observable			Unobservable
					(Level 1)			Inputs (Level 2)			(Level 3)
	Description
	Forward exchange contracts	$	(4,169	)	$	—		$	(4,169	)	$	—
	Total	$	(4,169	)	$	—		$	(4,169	)	$	—
		December 31,			Quoted Prices in			Significant Other			Significant
		2012			Active Markets			Observable			Unobservable
					(Level 1)			Inputs (Level 2)			(Level 3)
	Description
	Forward exchange contracts	$	3,802		$	—		$	3,802		$	—
	Total	$	3,802		$	—		$	3,802		$	—
	The fair values of our forward exchange contracts are determined through market, observable and corroborated sources.
	The carrying amounts reflected in the consolidated balance sheets for other current assets, accounts payable, and other liabilities approximate fair value due to their short-term maturities. To the extent we have any outstanding borrowings under our revolving credit facility, the fair value would approximate its reported value because the interest rate is variable and reflects current market rates.
	At September 30, 2013, the fair value of our long term debt was $231,610. The fair value of our long term debt is determined from financial market quotations.
Recent Accounting Pronouncements
In February 2013, the Financial Accounting Standards Board (“FASB”) issued guidance adding new disclosure requirements for items reclassified out of accumulated other comprehensive income (“AOCI”). We implemented these requirements in the first quarter of 2013. The guidance is intended to help entities improve the transparency of changes in other comprehensive income (“OCI”) and items reclassified out of AOCI in financial statements. It does not amend any existing requirements for reporting net income or OCI in financial statements. The implementation of the guidance did not have a material impact on our consolidated financial statements.

Acquisitions

Acquisitions	9 Months Ended
	Sep. 30, 2013
Acquisitions	'
Acquisitions	'
	Note 4—Acquisitions
	N2SP
	On August 20, 2013, we completed our acquisition of all of the outstanding share capital of N2SP Tunisie S.A.R.L. (“N2SP”).  N2SP is a Tunisian-based company that provides outsourced technical and customer support services, primarily through a client-based click to chat website functionality.  We believe that the acquisition of N2SP will strengthen our product offerings and enhances our profitability and growth potential in Europe.  N2SP’s financial results are included in the Company’s consolidated results from the date of acquisition.  Pro forma financial results are not presented as the acquisition is not material to the consolidated financial statements. The acquisition of N2SP for approximately $2,855, which was funded with cash on hand, has been allocated on a preliminary basis to the assets acquired and liabilities assumed based on their estimated fair values at the date of acquisition.  On a preliminary basis, approximately $2,615 was allocated to a customer relationship intangible asset.  As of September 30, 2013, this allocation for N2SP remains preliminary as it relates to the valuation of certain working capital accounts and intangible assets.
	LBM
	On February 25, 2013, we completed our acquisition of all of the outstanding share capital of LBM Holdings Limited and the interests in its two subsidiaries, LBM Holdings (UK) Limited and LBM Direct Marketing Limited (collectively, “LBM”), for a purchase price of approximately $41,167.  LBM is a United Kingdom-based BPO provider servicing large, multinational companies primarily in the UK marketplace. LBM provides a range of revenue generation services and capabilities for utilities, telecommunications and financial services companies in Europe. LBM has approximately 2,500 employees across 6 locations in England and Northern Ireland. We have included the financial results of the business combination in our consolidated results of operations beginning on the acquisition date, however the impact of the acquisition was not material to our consolidated condensed financial statements.
	The following summarizes the fair values of the identifiable assets acquired and liabilities assumed related to the LBM transaction as of the acquisition date:
		Final Purchase
		Price Allocation
	Current assets	$	17,812
	Property and equipment	6,866
	Goodwill	26,227
	Intangible assets	18,614
	Total assets acquired	69,519
	Current liabilities	19,332
	Other liabilities	9,020
	Total liabilities	28,352
	Allocated purchase price	$	41,167
	Intangible assets acquired and the related amortization periods are as follows:
		Estimated		Gross
		useful life		cost
	Customer relationships	7 years		$	11,973
	Non-compete agreements	2 years		2,817
	Trade names	4 years		704
	Other	3 years		3,120
				$	18,614

Goodwill_and_Intangibles

Goodwill and Intangibles	9 Months Ended
	Sep. 30, 2013
Goodwill and Intangibles	'
Goodwill and Intangibles	'
	Note 5—Goodwill and Intangibles
	Goodwill and Indefinite Lived Intangible Assets
	We evaluate goodwill and indefinite-lived intangible assets for impairment annually and whenever events or changes in circumstances suggest that the carrying value of goodwill and indefinite-lived intangible assets may not be recoverable. We utilize internally developed models to estimate our expected future cash flow and utilize a discounted cash flow technique to estimate the fair value of the Company in connection with our evaluation of goodwill and indefinite-lived intangible assets. No impairment of goodwill and indefinite-lived intangible assets resulted from our most recent evaluation of goodwill and indefinite-lived intangible assets for impairment, which occurred in the fourth quarter of 2012, nor do we believe any indicators of impairment have occurred. Our next annual impairment assessment will be conducted in the fourth quarter of 2013.
	The following is a roll-forward of goodwill as of September 30, 2013:
	Balance at December 31, 2012	$	226,749
	Acquisition of LBM	26,227
	Acquisition of N2SP	111
	Currency translation effect	789
	Balance at September 30, 2013	$	253,876
	Intangible Assets
	We review identified intangible assets for impairment whenever events or changes in circumstances indicate that the carrying value of the assets may not be recoverable. Recoverability of these assets is measured by comparison of their carrying value to future undiscounted cash flows that the assets are expected to generate over their remaining economic lives. If such assets are considered to be impaired, the impairment to be recognized in the statement of operations is the amount by which the carrying value of the assets exceeds their fair value, determined by either a quoted market price, if any, or a value determined by utilizing a discounted cash flow technique. There were no impairments recorded during 2013.
	Intangible assets at September 30, 2013 consisted of the following:
		Estimated		Weighted		Gross			Accumulated			Currency			Net
		useful life		average		cost			amortization			translation
				remaining								effect
				life
	Customer relationships	Up to 10 years		2.8		$	113,337		$	(72,680	)	$	338		$	40,995
	Technology-based intangible assets	3 to 5 years		1.5		5,340			(2,418		)	74			2,996
	Non-compete agreements	2 years		1.8		2,817			(910		)	66			1,973
	Trade names	4 years		2.2		801			(200		)	19			620
	Trade names - indefinite	Indefinite		Indefinite		16,100			—			—			16,100
						$	138,395		$	(76,208	)	$	497		$	62,684
	Future amortization expense of our intangible assets for the next five years and thereafter is expected to be as follows:
		Remainder of			2014			2015			2016			2017			2018		Thereafter
		2013
	Amortization	$	4,207		$	13,218		$	10,124		$	7,461		$	5,521		$	4,680	$	1,373

Severance_Restructuring_and_Ot

Severance, Restructuring and Other Charges, Net	9 Months Ended
	Sep. 30, 2013
Severance, Restructuring and Other Charges, Net	'
Severance, Restructuring and Other Charges, Net	'
	Note 6—Severance, Restructuring and Other Charges, Net
	During the three and nine months ended September 30, 2013, we recorded a net expense of $3,631 and $10,251, respectively, primarily related to salary continuation related to reductions in workforce, management’s decision to exit locations and eliminate unprofitable programs and expenses related to the integration of acquisitions.
	During the three and nine months ended September 30, 2012, we recorded a net expense of $3,419 and $12,871, respectively, primarily related to salary continuation related to reductions in workforce, legal expenses related to our privatization transaction and the closure of call centers.
	Severance, restructuring and other charges, net, consist of the following:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Severance	$	1,165		$	1,461		$	3,560		$	5,254
	Location exit charges, net	1,091			1,668			2,546			4,739
	Transaction related expenses and other	1,375			290			4,145			2,878
	Severance, restructuring and other charges, net	$	3,631		$	3,419		$	10,251		$	12,871
	The activity in the Company’s restructuring and other liabilities, which are included in liabilities, is as follows:
		Reduction in			Closure of call			Transaction related			Total
		work-force			centers			expense
		and severance
	Balance at December 31, 2012	$	1,042		$	1,810		$	470		$	3,322
	Expense	3,560			2,546			4,145			10,251
	Cash Paid	(4,054		)	(3,827		)	(4,003		)	(11,884		)
	Balance at September 30, 2013	$	548		$	529		$	612		$	1,689

Equipment_and_Fixtures_Net

Equipment and Fixtures, Net	9 Months Ended
	Sep. 30, 2013
Equipment and Fixtures, Net	'
Equipment and Fixtures, Net	'
	Note 7—Equipment and Fixtures, Net
	Equipment and fixtures, net, consist of the following:
		September 30,			December 31,
		2013			2012
	Furniture and fixtures	$	23,701		$	17,696
	Building improvements	73,424			66,369
	Computer equipment	78,195			70,238
	Software	52,196			40,460
	Telecom and other equipment	58,456			55,418
	Equipment and fixtures not yet placed in service	8,440			1,380
		$	294,412		$	251,561
	Less: accumulated depreciation	(189,377		)	(154,710		)
		$	105,035		$	96,851

Accrued_Employee_Compensation_

Accrued Employee Compensation and Benefits	9 Months Ended
	Sep. 30, 2013
Accrued Employee Compensation and Benefits	'
Accrued Employee Compensation and Benefits	'
	Note 8—Accrued Employee Compensation and Benefits
	Accrued employee compensation and benefits consist of the following:
		September 30,		December 31,
		2013		2012
	Compensation related amounts	$	40,103	$	28,386
	Vacation liabilities	15,699		14,176
	Medical and dental liabilities	2,405		2,078
	Employer taxes	2,785		2,098
	Statutory retirement plans	10,463		10,860
	Other benefit related liabilities	373		437
		$	71,828	$	58,035

Other_Accrued_Expenses_and_Oth

Other Accrued Expenses and Other Liabilities	9 Months Ended
	Sep. 30, 2013
Other Accrued Expenses and Other Liabilities	'
Other Accrued Expenses and Other Liabilities	'
	Note 9—Other Accrued Expenses and Other Liabilities
	Other accrued expenses consist of the following:
		September 30,		December 31,
		2013		2012
	Professional fees	$	4,875	$	3,560
	Accrued interest	13,809		6,226
	Occupancy expense	3,432		2,108
	Technology expense	2,156		1,841
	Value added and sales tax	3,285		1,547
	Other accrued expenses	9,659		5,191
		$	37,216	$	20,473
	Other current liabilities consist of the following:
		September 30,		December 31,
		2013		2012
	Lease exit liability	$	307	$	1,704
	Deferred revenue	1,063		1,512
	Market lease reserves	285		946
	Forward exchange contracts	5,689		204
	Other	2,281		1,225
	Total other current liabilities	$	9,625	$	5,591
	Other long-term liabilities consist of the following:
		September 30,		December 31,
		2013		2012
	Deferred rent	$	5,236	$	4,415
	Accrued income taxes	6,519		11,143
	Market lease reserves	128		61
	Asset retirement obligation	3,717		—
	Forward exchange contracts	312		—
	Other	1,706		334
	Total other long-term liabilities	$	17,618	$	15,953

LongTerm_Debt_and_Revolving_Cr

Long-Term Debt and Revolving Credit Facility	9 Months Ended
	Sep. 30, 2013
Long-Term Debt and Revolving Credit Facility	'
Long-Term Debt and Revolving Credit Facility	'
	Note 10—Long-Term Debt and Revolving Credit Facility
	Pursuant to an indenture dated as of October 1, 2009 (the “Indenture”), among Stream, certain of our subsidiaries and Wells Fargo Bank, National Association, as trustee, we issued $200 million aggregate principal amount of 11.25% Senior Secured Notes due 2014 (the “Notes”) at an initial offering price of 95.454% of the principal amount, the proceeds of which were used to pay off the debt from our Fifth Amended and Restated Revolving Credit, Term Loan and Security Agreement, dated as of January 8, 2009, as amended, with PNC Bank, National Association and other signatories thereto along with debt acquired from EGS. On March 8, 2013, we issued an additional $30 million aggregate principal amount of the Notes pursuant to the Indenture at an initial offering price of 102.00% of the principal amount (plus accrued interest), the proceeds of which were used to pay down our credit facility following the acquisition of LBM. The Notes are scheduled to be redeemed on October 1, 2014.
	In addition, we and certain of our subsidiaries (collectively, the “Borrowers”) entered into a credit agreement, dated as of October 1, 2009, as amended by the First Amendment to Credit Agreement dated June 3, 2011, the Second Amendment to Credit Agreement dated November 1, 2011 and the Third Amendment to Credit Agreement dated December 27, 2012 (as amended, the “Credit Agreement”), with Wells Fargo Capital Finance, LLC, as agent and co-arranger, and Goldman Sachs Lending Partners LLC, as co-arranger, and each of the lenders party thereto, as lenders, providing for revolving credit financing (the “ABL Facility”) of up to $125 million, including a $20 million sub-limit for letters of credit. The ABL Facility has a term of five years effective from the date of the Third Amendment to Credit Agreement or 120 days prior to the maturity of our Notes (including any refinancing or extension of the Notes), whichever is less, at an interest rate of Wells Fargo’s base rate plus 150 basis points or LIBOR plus 250 basis points at our discretion.
	We currently intend to replace, refinance or extend our ABL Credit Agreement at or prior to its maturity in June 2014 and to replace, refinance or extend the Notes at or prior to their maturity in October 2014. However, there can be no assurance that we will be able to do so on terms favorable to us, or at all. We believe that the renegotiated financing, combined with our cash generated from operations and existing cash and cash equivalents, should be sufficient to meet expected liquidity needs for the next 12 months.
	We capitalized fees of $8,966 and $5,642 associated with the Notes and the Credit Agreement, respectively, at the inception of these agreements and subsequent amendments that are being amortized over their respective lives. We amortized $1,093 and $3,090 of such capitalized fees into expense for the three and nine months ended September 30, 2013.
	The ABL facility has a fixed charge coverage ratio financial covenant that is operative when our availability under the facility is less than $25 million. As of September 30, 2013, we had $87,226 available under the ABL Facility. We made draws on the ABL Facility of $256,966 and $237,312 for the nine months ended September 30, 2013 and 2012, respectively, and payments on the ABL Facility of $261,850 and $245,407 for the nine months ended September 30, 2013 and 2012, respectively. We are in compliance with the financial covenant in the Credit Agreement as of September 30, 2013. Substantially all of the assets of Stream excluding intangible assets secure the Notes and the ABL Facility. See Note 16 for Guarantor Financial Information.
	Long-term borrowings consist of the following:
		September 30,			December 31,
		2013			2012
	Revolving line of credit	$	29,797		$	34,680
	11.25% Senior Secured Notes	230,000			200,000
	Other	16,378			14,904
		276,175			249,584
	Less: current portion	(37,860		)	(5,333		)
	Less: discount on notes payable	(1,946		)	(3,897		)
	Long-term debt	$	236,369		$	240,354
	Minimum principal payments on long-term debt subsequent to September 30, 2013 are as follows:
		Total
	2013	$	1,233
	2014	267,689
	2015	4,854
	2016	1,106
	2017	1,293
	Total	$	276,175
	We had Letters of Credit in the aggregate outstanding amounts of zero and $3,245 at September 30, 2013 and December 31, 2012, respectively.
	We had $299 and $380 of restricted cash as of September 30, 2013 and December 31, 2012, respectively.

Accumulated_Other_Comprehensiv

Accumulated Other Comprehensive Loss	9 Months Ended
	Sep. 30, 2013
Accumulated Other Comprehensive Loss	'
Accumulated Other Comprehensive Loss	'
	Note 11—Accumulated Other Comprehensive Loss
	The following table shows the components of accumulated other comprehensive loss as of September 30, 2013:
		Unrealized gain (loss)			Cumulative			Accumulated
		on forward			translation			other
		exchange			adjustment			comprehensive
		contracts, net of						loss
		tax
	Beginning balance December 31, 2012	$	3,283		$	(9,928	)	$	(6,645	)
	Current period other comprehensive income (loss)	(8,477		)	835			(7,642		)
	Ending balance September 30, 2013	$	(5,194	)	$	(9,093	)	$	(14,287	)
	The following table summarizes activity in other comprehensive income (loss) related to forward exchange contracts held by the Company during the three and nine months ended September 30, 2013 and 2012:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Change in fair value of forward exchange contracts, net of tax	$	3,141		$	2,462		$	(7,937	)	$	3,380
	Amount reclassified to direct cost of revenue	(1,427		)	(146		)	(540		)	2,147
	Change in unrealized gains/losses on forward exchange contracts	$	1,714		$	2,316		$	(8,477	)	$	5,527

Income_Taxes

Income Taxes	9 Months Ended
	Sep. 30, 2013
Income Taxes	'
Income Taxes	'
	Note 12—Income Taxes
	The domestic and foreign source components of income (loss) before taxes are as follows:
		Nine months ended			Nine months ended
		September 30,			September 30,
		2013			2012
	Total US	$	(24,420	)	$	(24,074	)
	Total Foreign	20,640			9,748
	Total	$	(3,780	)	$	(14,326	)
	The provisions for income taxes for the nine months ended September 30, 2013 and 2012 relates primarily to the foreign source component of income (loss) before tax. Our operations in countries outside the United States are generally taxed at lower statutory rates and also benefit from tax holidays.
	We file income tax returns in the U.S. federal jurisdiction and various state and foreign tax jurisdictions. We operate in a number of international tax jurisdictions and are subject to audits of income tax returns by tax authorities in those jurisdictions. We have open audit periods beginning after 2004 through the current period in various jurisdictions and are currently under audit in India, Canada, Italy, and Philippines.
	Section 382 of the Internal Revenue Code of 1986, as amended (the “Code”), limits the amount of US tax attributes (net operating loss carry forwards and tax credits) that can be utilized annually to offset future taxable income based on certain 3-year cumulative increases in the ownership interests of stockholders who are 5% stockholders under the Code. The Company has determined that an ownership change occurred under these federal income tax provisions on April 27, 2012. However, the Company does not expect to generate U.S. taxable income in excess of the accumulated limitation in 2013.
	The Italy Revenue Agency Enactment No. 140973 provides for a refund claim in the event of non-deduction of employee and quasi-employee costs.  This refund claim applied to tax years 2007 through 2011.  We recorded a benefit of $1,031 related to this refund in the nine months ended September 30, 2013.
	As of September 30, 2013 and December 31, 2012, the liability for unrecognized tax benefits (including interest and penalties) was $6,800 and $11,222, respectively, and was recorded within other long term liabilities in our consolidated financial statements. During the three and nine months ended September 30, 2013, the statute of limitations expired on uncertain tax positions resulting in a reduction in our liability for unrecognized tax benefits of $4,079.  Included in these amounts is $1,599 for both the nine months ended September 30, 2013 and for the year ended December 31, 2012 of un-benefitted tax losses, which would be realized if the related uncertain tax positions were settled. As of January 1, 2013, we had reserved $2,633 for accrued interest and penalties, which decreased to $2,539 as of September 30, 2013. We recognize accrued interest and penalties associated with uncertain tax positions as part of the income tax provision. The total amount of net unrealized tax benefits that would affect income tax expense, if ever recognized in our consolidated financial statements, is $5,201. This amount includes interest and penalties of $2,539. We estimate that within the next 12 months, our unrecognized tax benefits, and interest and penalties, could decrease by $692 as a result of either settlements with taxing authorities or the expiration of the statute of limitations.

Stock_Options

Stock Options	9 Months Ended
	Sep. 30, 2013
Stock Options	'
Stock Options	'
	Note 13—Stock Options
	The Company’s 2008 Stock Incentive Plan (the “2008 Plan”) was terminated on April 27, 2012. The 2008 Plan provided for the grant of incentive and nonqualified stock options. The 2008 Plan had authorized grants of up to 10,000 shares of common stock at an exercise price of not less than 100% of the fair value of the common stock at the date of grant. The 2008 Plan provided that the options shall have terms not to exceed ten years from the grant date. During the nine months ended September 30, 2012, we granted options to purchase 185 shares of our common stock to employees that were subsequently terminated.
	The per share fair value of options granted was determined using the Black-Scholes-Merton model.
	The following assumptions were used for the option grants in the nine months ended September 30, 2012 under the 2008 Plan:
		Nine months ended
		September 30,
		2012
	Option term (years)	6.38
	Volatility	71.89		%
	Risk-free interest rate	1.14 — 1.43		%
	Dividend yield	0		%
	Weighted-average grant date fair value per option granted	$	1.73
	During the nine months ended September 30, 2012, 1,534 stock option grants under the 2008 Plan were vested, zero were exercised, and 5,623 were forfeited.
	At September 30, 2013, no stock options were outstanding under the 2008 Plan. There are no shares outstanding, vested, or expected to vest (including forfeiture adjusted unvested shares) as the plan was cancelled.
	On June 8, 2012, the Board of Directors and stockholders of Parent approved the 2012 Stock Incentive Plan (the “2012 Plan”). The 2012 Plan provides for the grant of incentive and nonqualified stock options. The 2012 Plan has authorized grants of up to 80 shares of common stock of Parent at an exercise price of not less than 100% of the fair value of the common stock at the date of grant. The 2012 Plan provides that the options shall have terms not to exceed seven years from the grant date and the vesting term of the awards range from four to five years.
	The following assumptions were used for the option grants in the nine months ended September 30, 2013 under the 2012 Plan:
		Nine months ended
		September 30,
		2013
	Option term (years)	5
	Volatility	44.35		%
	Risk-free interest rate	0.88		%
	Dividend yield	0		%
	Weighted-average grant date fair value per option granted	$	70.87
	The option term was calculated under the simplified method for all option grants issued during the nine months ended September 30, 2013. The volatility assumptions were based on a weighted average of the historical volatilities for the Company and its peer group. The risk-free interest rate assumptions were based upon the implied yields from the U.S. Treasury zero-coupon yield curve with a remaining term equal to the expected term in options.
	During the nine months ended September 30, 2013, 19 stock option grants under the 2012 Plan were vested, zero were exercised, and 5.6 were forfeited.
	Stock options issued under the 2012 Plan during the nine months ended September 30, 2013 were as follows:
		Number		Weighted		Weighted		Weighted
		of options		Average		Average		Average
				Exercise		Fair		Remaining
				Price		Value		Contractual
								Term
								(Years)
	Outstanding at December 31, 2012	74.3		$	425	—		6.82
	Granted	0.8		425		$	70.87
	Exercised	—		—
	Forfeited	5.6		425
	Outstanding at September 30, 2013	69.5		$	425			6.07
	At September 30, 2013, we had stock options to purchase 19 shares that were exercisable. The weighted average exercise price of options currently exercisable is $425.00 at September 30, 2013. The weighted average remaining contractual term of options currently exercisable is 6.05 years at September 30, 2013. The total fair value of options vested during the nine months ended September 30, 2013 was $120. The shares outstanding as of September 30, 2013 had a weighted average exercise price of $425.00 and a weighted average remaining contractual term of 6.07 years.
	For the three months ended September 30, 2013, we recognized stock compensation expense of $397 within selling, general and administrative expenses.
	For the nine months ended September 30, 2013, we recognized stock compensation expense of $1,113 within selling, general and administrative expenses.
	As of September 30, 2013, the aggregate intrinsic value (i.e., the difference in the estimated fair value of our common stock and the exercise price to be paid by the option holder) of stock options outstanding, excluding the effects of expected forfeitures, was zero. The aggregate intrinsic value of the shares of exercisable stock at September 30, 2013 was zero.
	As of September 30, 2013, there was $1,526 of unrecognized compensation cost related to the unvested portion of time-based arrangements granted under the 2012 Plan.

Contingencies

Contingencies	9 Months Ended
	Sep. 30, 2013
Contingencies	'
Contingencies	'
	Note 14—Contingencies
	We are subject to various lawsuits and claims in the normal course of business. In addition, from time to time, we receive communications from government or regulatory agencies concerning investigations or allegations of non-compliance with laws or regulations in jurisdictions in which we operate. Although the ultimate outcome of such lawsuits, claims and investigations cannot be ascertained, we believe, on the basis of present information, that the disposition or ultimate resolution of such claims, lawsuits and/or investigations will not have a material adverse effect on our business, results of operations or financial condition. We establish specific liabilities in connection with regulatory and legal actions that we deem to be probable and estimable, and we believe that our reserves for such liabilities are adequate.

Geographic_Operations_and_Conc

Geographic Operations and Concentrations	9 Months Ended
	Sep. 30, 2013
Geographic Operations and Concentrations	'
Geographic Operations and Concentrations	'
	Note 15—Geographic Operations and Concentrations
	We operate in one operating segment and provide services primarily in two regions: “Americas,” which includes the United States, Canada, the Philippines, India, China, Nicaragua, the Dominican Republic, El Salvador, and Honduras; and “EMEA,” which includes Europe, the Middle East, and Africa.
	The following table presents geographic information regarding our operations:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013		2012
	Revenues
	Americas
	United States	$	51,900		$	52,131		$	162,782	$	146,416
	Philippines	55,506			50,122			165,017		149,486
	Canada	24,720			25,908			79,945		81,562
	Others	34,129			29,768			97,623		85,898
	Total Americas	166,255			157,929			505,367		463,362
	EMEA
	Great Britain	31,169			—			69,844		—
	Others	58,587			53,002			172,766		160,851
	Total EMEA	89,756			53,002			242,610		160,851
		$	256,011		$	210,931		$	747,977	$	624,213
		September 30,			December 31,
		2013			2012
	Total assets:
	Americas	$	520,028		$	536,149
	EMEA	141,270			67,879
		$	661,298		$	604,028
	We derive significant revenues from one client. At September 30, 2013, our largest client by revenue is a global technology company. The percentage of revenue for clients exceeding 10% of revenue in the three and nine months ended September 30, 2013 and 2012 is as follows:
		Three Months Ended				Nine Months Ended
		September 30,				September 30,
		2013		2012		2013		2012
	Microsoft	12	%	10	%	13	%	9	%
	Related accounts receivable from this client was 6% of our total accounts receivable at September 30, 2013 and 4% of our total accounts receivable at September 30, 2012.

Guarantor_Financial_Informatio

Guarantor Financial Information	9 Months Ended
	Sep. 30, 2013
Guarantor Financial Information	'
Guarantor Financial Information	'
	Note 16—Guarantor Financial Information
	The Notes are guaranteed by the Company, along with certain of our wholly owned subsidiaries. Such guaranties are full, unconditional and joint and several. Condensed consolidating financial information related to the Company, our guarantor subsidiaries and our non-guarantor subsidiaries as of and for the three and nine months ended September 30, 2013 and 2012 are reflected below:
	Condensed Consolidating Statement of Operations
	For the three months ended September 30, 2013
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net revenue	$	—		$	109,849		$	150,201		$	(4,039	)	$	256,011
	Direct cost of revenue:
	Customers	—			58,677			91,949			—			150,626
	Intercompany	—			3,165			874			(4,039		)	—
		—			61,842			92,823			(4,039		)	150,626
	Gross profit	—			48,007			57,378			—			105,385
	Operating expenses	465			45,069			49,485			—			95,019
	Non-operating expenses (income)	8,734			(748		)	2,307			—			10,293
	Equity in earnings of subsidiaries	(2,760		)	—			—			2,760			—
	Income (loss) before income taxes	(6,439		)	3,686			5,586			(2,760		)	73
	Provision (benefit) for income taxes	(9,043		)	5,336			1,176			—			(2,531		)
	Net income (loss)	$	2,604		$	(1,650	)	$	4,410		$	(2,760	)	$	2,604
	Condensed Consolidating Statement of Operations
	For the nine months ended September 30, 2013
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net revenue	$	—		$	335,165		$	424,842		$	(12,030	)	$	747,977
	Direct cost of revenue:
	Customers	—			182,141			260,690			—			442,831
	Intercompany	—			9,905			2,125			(12,030		)	—
		—			192,046			262,815			(12,030		)	442,831
	Gross profit	—			143,119			162,027			—			305,146
	Operating expenses	1,254			139,333			141,541			—			282,128
	Non-operating expenses (income)	25,871			(4,910		)	5,837			—			26,798
	Equity in earnings of subsidiaries	(14,414		)	—			—			14,414			—
	Income (loss) before income taxes	(12,711		)	8,696			14,649			(14,414		)	(3,780		)
	Provision (benefit) for income taxes	(9,037		)	6,615			2,316			—			(106		)
	Net income (loss)	$	(3,674	)	$	2,081		$	12,333		$	(14,414	)	$	(3,674	)
	Condensed Consolidating Statement of Operations
	For the three months ended September 30, 2012
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net revenue	$	—		$	109,210		$	108,293		$	(6,572	)	$	210,931
	Direct cost of revenue:
	Customers	—			55,081			66,916			—			121,997
	Intercompany	—			5,930			642			(6,572		)	—
		—			61,011			67,558			(6,572		)	121,997
	Gross profit	—			48,199			40,735			—			88,934
	Operating expenses	874			42,025			38,739			—			81,638
	Non-operating expenses (income)	8,103			(2,092		)	2,669			—			8,680
	Equity in earnings of subsidiaries	2,288			—			—			(2,288		)	—
	Income (loss) before income taxes	(11,265		)	8,266			(673		)	2,288			(1,384		)
	Provision (benefit) for income taxes	(9,084		)	9,886			(5		)	—			797
	Net income (loss)	$	(2,181	)	$	(1,620	)	$	(668	)	$	2,288		$	(2,181	)
	Condensed Consolidating Statement of Operations
	For the nine months ended September 30, 2012
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net revenue	$	—		$	315,222		$	332,156		$	(23,165	)	$	624,213
Direct cost of revenue:
Customers	—			163,563			201,212			—			364,775
Intercompany	—			21,204			1,961			(23,165		)	—
	—			184,767			203,173			(23,165		)	364,775
Gross profit	—			130,455			128,983			—			259,438
Operating expenses	2,492			129,636			118,496			—			250,624
Non-operating expenses (income)	23,465			(6,486		)	6,161			—			23,140
Equity in earnings of subsidiaries	430			—			—			(430		)	—
Income (loss) before income taxes	(26,387		)	7,305			4,326			430			(14,326		)
Provision (benefit) for income taxes	(9,085		)	8,111			3,950			—			2,976
Net income (loss)	$	(17,302	)	$	(806	)	$	376		$	430		$	(17,302	)
Condensed Consolidating Statement of Comprehensive Income
For the three months ended September 30, 2013
(Unaudited)
	Parent			Guarantor			Non-			Elimination			Total
				subsidiaries			Guarantor
							subsidiaries
Net income (loss)	$	2,604		$	(1,650	)	$	4,410		$	(2,760	)	$	2,604
Other comprehensive income:
Change in unrealized gain on forward exchange contracts, net of tax	1,714			1,113			601			(1,714		)	1,714
Change in cumulative translation adjustment	2,443			1,734			709			(2,443		)	2,443
Comprehensive income (loss)	$	6,761		$	1,197		$	5,720		$	(6,917	)	$	6,761
Condensed Consolidating Statement of Comprehensive Income
For the nine months ended September 30, 2013
(Unaudited)
	Parent			Guarantor			Non-			Elimination			Total
				subsidiaries			Guarantor
							subsidiaries
Net income (loss)	$	(3,674	)	$	2,081		$	12,333		$	(14,414	)	$	(3,674	)
Other comprehensive income:
Change in unrealized gain on forward exchange contracts, net of tax	(8,477		)	(1,459		)	(7,018		)	8,477			(8,477		)
Change in cumulative translation adjustment	835			1,213			(378		)	(835		)	835
Comprehensive income (loss)	$	(11,316	)	$	1,835		$	4,937		$	(6,772	)	$	(11,316	)
Condensed Consolidating Statement of Comprehensive Income
For the three months ended September 30, 2012
(Unaudited)
	Parent			Guarantor			Non-			Elimination			Total
				subsidiaries			Guarantor
							subsidiaries
Net income (loss)	$	(2,181	)	$	(1,620	)	$	(668	)	$	2,288		$	(2,181	)
Other comprehensive income:
Change in unrealized gain on forward exchange contracts, net of tax	2,316			1,423			893			(2,316		)	2,316
Change in cumulative translation adjustment	2,151			1,355			796			(2,151		)	2,151
Comprehensive income (loss)	$	2,286		$	1,158		$	1,021		$	(2,179	)	$	2,286
Condensed Consolidating Statement of Comprehensive Income
For the nine months ended September 30, 2012
(Unaudited)
	Parent			Guarantor			Non-			Elimination			Total
				subsidiaries			Guarantor
							subsidiaries
Net income (loss)	$	(17,302	)	$	(806	)	$	376		$	430		$	(17,302	)
Other comprehensive income:
Change in unrealized gain on forward exchange contracts, net of tax	5,527			2,016			3,511			(5,527		)	5,527
Change in cumulative translation adjustment	(349		)	19			(368		)	349			(349		)
Comprehensive income (loss)	$	(12,124	)	$	1,229		$	3,519		$	(4,748	)	$	(12,124	)
Condensed Consolidating Balance Sheet
As of September 30, 2013
(Unaudited)
	Parent			Guarantor			Non-			Elimination			Total
				subsidiaries			Guarantor
							subsidiaries
Assets
Cash and cash equivalents	$	6		$	1,614		$	14,055		$	—		$	15,675
Accounts receivable, net	—			150,709			37,668			—			188,377
Intercompany receivable	37,576			—			103,075			(140,651		)	—
Other current assets	3,972			10,437			9,327			—			23,736
Total current assets	41,554			162,760			164,125			(140,651		)	227,788
Equipment and fixtures, net and other assets	—			54,092			62,858			—			116,950
Investment in subsidiaries	456,947			134,288			17			(591,252		)	—
Intercompany receivable	—			140,766			—			(140,766		)	—
Goodwill and intangible assets, net	—			162,682			153,878			—			316,560
Total assets	$	498,501		$	654,588		$	380,878		$	(872,669	)	$	661,298
Liabilities and Stockholders’ Equity
Accounts payable	$	—		$	8,939		$	10,095		$	—		$	19,034
Accrued employee compensation and benefits	—			21,372			50,456			—			71,828
Other accrued expenses	13,113			6,703			17,400			—			37,216
Other current liabilities	29,797			11,615			17,355			—			58,767
Intercompany payable	—			133,269			7,382			(140,651		)	—
Total current liabilities	42,910			181,898			102,688			(140,651		)	186,845
Intercompany notes payable	27,845			—			112,921			(140,766		)	—
Long-term liabilities	228,053			26,771			19,936			—			274,760
Total shareholders’ equity (deficit)	199,693			445,919			145,333			(591,252		)	199,693
Total liabilities and stockholders’ equity	$	498,501		$	654,588		$	380,878		$	(872,669	)	$	661,298
Condensed Consolidating Balance Sheet
As of December 31, 2012
(Unaudited)
	Parent			Guarantor			Non-			Elimination			Total
				subsidiaries			Guarantor
							subsidiaries
Assets
Cash and cash equivalents	$	6		$	9,975		$	8,754		$	—		$	18,735
Accounts receivable, net	—			146,078			18,851			—			164,929
Intercompany receivable	32,239			—			88,776			(121,015		)	—
Other current assets	3,587			14,878			10,543			—			29,008
Total current assets	35,832			170,931			126,924			(121,015		)	212,672
Equipment and fixtures, net and other assets	2,254			48,019			61,994			—			112,267
Investment in subsidiaries	450,175			74,783			17			(524,975		)	—
Intercompany receivable	—			114,480			—			(114,480		)	—
Goodwill and intangible assets, net	—			169,792			109,297			—			279,089
Total assets	$	488,261		$	578,005		$	298,232		$	(760,470	)	$	604,028
Liabilities and Stockholders’ Equity
Accounts payable	$	—		$	7,485		$	8,874		$	—		$	16,359
Accrued employee compensation and benefits	—			18,467			39,568			—			58,035
Other accrued expenses	5,947			5,876			8,650			—			20,473
Other current liabilities	—			11,683			9,635			—			21,318
Intercompany payable	—			118,041			2,974			(121,015		)	—
Total current liabilities	5,947			161,552			69,701			(121,015		)	116,185
Intercompany notes payable	41,634			—			72,846			(114,480		)	—
Long-term liabilities	230,784			31,915			15,248			—			277,947
Total shareholders’ equity (deficit)	209,896			384,538			140,437			(524,975		)	209,896
Total liabilities and stockholders’ equity	$	488,261		$	578,005		$	298,232		$	(760,470	)	$	604,028
Condensed Statements of Cash Flows
For the nine months ended September 30, 2013
(Unaudited)
	Parent			Guarantor			Non-			Elimination			Total
				subsidiaries			Guarantor
							subsidiaries
Net cash provided by (used in) operating activities	$	(6,591	)	$	26,604		$	29,859		$	—		$	49,872
Cash flows from investing activities:
Net intercompany receivables	(5,337		)	(26,287		)	(14,299		)	45,923			—
Acquisition of business	—			—			(44,022		)	—			(44,022		)
Cash acquired from acquisition	—			—			5,217			—			5,217
Additions to equipment and fixtures	—			(21,439		)	(9,708		)	—			(31,147		)
Net cash used in investing activities	(5,337		)	(47,726		)	(62,812		)	45,923			(69,952		)
Cash flows from financing activities:
Net borrowings (repayments) on line of credit	(4,884		)	—			—			—			(4,884		)
Net borrowings (repayments) on long term debt	30,601			3,182			(1,100		)	—			32,683
Net repayments on capital leases	—			(6,582		)	(2,412		)	—			(8,994		)
Net intercompany payables	(13,789		)	15,448			44,264			(45,923		)	—
Net cash provided by (used in) financing activities	11,928			12,048			40,752			(45,923		)	18,805
Effect of exchange rates on cash and cash equivalents	—			713			(2,498		)	—			(1,785		)
Net increase (decrease) in cash and cash equivalents	—			(8,361		)	5,301			—			(3,060		)
Cash and cash equivalents, beginning of period	6			9,975			8,754			—			18,735
Cash and cash equivalents, end of period	$	6		$	1,614		$	14,055		$	—		$	15,675
Condensed Statements of Cash Flows
For the nine months ended September 30, 2012
(Unaudited)
	Parent			Guarantor			Non-			Elimination			Total
				subsidiaries			Guarantor
							subsidiaries
Net cash provided by (used in) operating activities	$	(5,781	)	$	9,557		$	29,607		$	—		$	33,383
Cash flows from investing activities:
Net intercompany receivables	(9,032		)	(31,610		)	(23,981		)	64,623			—
Investment in subsidiaries	—			(100		)	—			100			—
Additions to equipment and fixtures	—			(11,214		)	(25,342		)	—			(36,556		)
Net cash used in investing activities	(9,032		)	(42,924		)	(49,323		)	64,723			(36,556		)
Cash flows from financing activities:
Net repayments on line of credit	(8,095		)	—			—			—			(8,095		)
Net borrowings (repayments) on long term debt	—			1,125			7,594			—			8,719
Net repayments on capital leases	—			(6,687		)	(2,058		)	—			(8,745		)
Investment from parent	—			—			100			(100		)	—
Net intercompany payables	22,919			30,994			10,710			(64,623		)	—
Tax payments for withholding on restricted stock	(11		)	—			—			—			(11		)
Net cash provided by (used in) financing activities	14,813			25,432			16,346			(64,723		)	(8,132		)
Effect of exchange rates on cash and cash equivalents	—			144			(55		)	—			89
Net decrease in cash and cash equivalents	—			(7,791		)	(3,425		)	—			(11,216		)
Cash and cash equivalents, beginning of period	6			11,143			12,099			—			23,248
Cash and cash equivalents, end of period	$	6		$	3,352		$	8,674		$	—		$	12,032

Summary_of_Significant_Account1

Summary of Significant Accounting Policies (Policies)	9 Months Ended
	Sep. 30, 2013
Summary of Significant Accounting Policies	'
Unaudited Interim Financial Information	'
	Unaudited Interim Financial Information
	The accompanying consolidated condensed financial statements as of September 30, 2013 and December 31, 2012 and for the three and nine months ended September 30, 2013 and 2012 are unaudited. The unaudited interim financial statements have been prepared on the same basis as the annual financial statements and, in the opinion of management, reflect all adjustments, which include only normal recurring adjustments, necessary to present fairly our financial position and results of operations and cash flows. The results for the three and nine months ended September 30, 2013 are not necessarily indicative of the results to be expected for the year ended December 31, 2013, or for any other interim period or future year.
Use of Estimates	'
	Use of Estimates
	The preparation of the consolidated condensed financial statements in conformity with accounting principles generally accepted in the U.S. (“GAAP”) requires management to make estimates and assumptions in determining the reported amounts of assets and liabilities, disclosure of contingent liabilities at the date of the consolidated condensed financial statements and the reported amounts of revenue and expenses during the reporting period. On an on-going basis, we evaluate our estimates including those related to revenue recognition, the allowance for bad debts, derivatives and hedging activities, income taxes including the valuation allowance for deferred tax assets, valuation of long-lived assets, self-insurance reserves, contingencies, litigation and restructuring liabilities, and goodwill and other intangible assets. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable, the results of which form the basis for making judgments about the carrying values of assets and liabilities. Actual results may differ materially from these estimates under different assumptions or conditions.
Foreign Currency Translation and Derivative Instruments	'
	Foreign Currency Translation and Derivative Instruments
	The assets and liabilities of our foreign subsidiaries, for most of whom the functional currency is their local currency, are translated at the exchange rate in effect on the reporting date, and income and expenses are translated at the average exchange rate during the period. The net effect of translation gains and losses is not included in determining net income (loss), but is reflected in accumulated other comprehensive income (loss) as a separate component of stockholders’ equity until the sale or until the liquidation of the net investment in the foreign subsidiary. Foreign currency transaction gains and losses are included in determining net income (loss), and are categorized as “Other expenses, net.”
	We account for derivative financial instruments utilizing the authoritative guidance in ASC 815, Derivatives and Hedging. We generally utilize forward contracts expiring within one to 24 months to reduce our foreign currency exposure due to exchange rate fluctuations on forecasted cash flows denominated in non-functional foreign currencies. Upon proper designation, certain of these contracts are accounted for as cash-flow hedges, as defined by the authoritative guidance. These contracts are entered into to protect against the risk that the value of the eventual cash flows resulting from such transactions will be adversely affected by changes in exchange rates. In using derivative financial instruments to hedge exposures to changes in exchange rates, we expose ourselves to counterparty credit risk. We do not believe that we are exposed to a concentration of credit risk with our derivative financial instruments as the counterparties are well established institutions and counterparty credit risk information is monitored on an ongoing basis.
	Unrealized gains and losses on all derivatives, including foreign currency forward contracts, are recognized in “Other current assets”, “Other current liabilities”, “Other assets, long term”, or Other long-term liabilities” on the balance sheet at fair value. Fair values for our derivative financial instruments are based on quoted market prices of comparable instruments or, if none are available, on pricing models or formulas using current market and model assumptions. On the date the derivative contract is entered into, we determine whether the derivative contract should be designated as a cash flow hedge. Changes in the fair value of derivatives that are highly effective and designated as cash flow hedges are recorded in “Accumulated other comprehensive loss,” until the forecasted underlying transactions occur. To date we have not experienced any hedge ineffectiveness of our cash flow hedges that we intended to be effective. Any realized gains or losses resulting from the cash flow hedges are recognized together with the hedged transaction within “Direct cost of revenue.” Cash flows from the derivative contracts are classified within “Cash flows from operating activities.” Ineffectiveness is measured based on the change in fair value of the forward contracts and the fair value of the hypothetical derivatives with terms that match the critical terms of the risk being hedged.
	We may also enter into derivative contracts that are intended to economically hedge certain risks, even though we do not qualify for or elect not to apply hedge accounting as defined by the authoritative guidance.
	Changes in fair value of derivatives not designated as cash flow hedges are reported in “Other expenses, net.” Upon settlement of the derivatives not qualifying as cash flow hedges, a gain or loss is reported in “Other expenses, net.”
	We formally document all relationships between hedging instruments and hedged items, as well as our risk management objective and strategy for undertaking various hedging activities. This process includes linking all derivatives that are designated as cash flow hedges to forecasted transactions. We also formally assess, both at the hedge’s inception and on an ongoing basis (as required), whether the derivatives that are used in cash flow hedging transactions are highly effective in offsetting changes in cash flows of hedged items on a prospective and retrospective basis. When it is determined that a derivative is not highly effective as a cash flow hedge or that it has ceased to be a highly effective hedge or if a forecasted transaction is no longer probable of occurring, we discontinue hedge accounting prospectively. At September 30, 2013, all hedges were determined to be highly effective, except for certain hedges where we elect not to apply hedge accounting as defined by the authoritative guidance.
	Our hedging program has been effective in all periods presented and the amount of hedge ineffectiveness has not been material.
	As of September 30, 2013, we had the following open foreign currency contracts:
	Foreign Currency	Notional Amounts			Net Unrealized
		(in US Dollars)			Gain (Loss)
	Canadian Dollar	$	45,142		$	(489	)
	Philippine Peso	234,162			(2,966		)
	Indian Rupee	17,956			(266		)
	Euro	2,283			22
	British Pound	21,951			(470		)
		$	321,494		$	(4,169	)
	The table below summarizes the carrying values of derivative instruments as of September 30, 2013 and December 31, 2012:
		Carrying Values of Derivative Instruments as of
		September 30, 2013
		Fair Value –			Fair Value –			Derivative Net
		Assets			(Liabilities)			Carrying Value
	Total derivatives designated as hedging instruments (1)	$	219		$	(5,414	)	$	(5,195	)
	Total derivatives not designated as hedging instruments (1)	1,613			(587		)	1,026
	Total derivatives	$	1,832		$	(6,001	)	$	(4,169	)
		Carrying Values of Derivative Instruments as of
		December 31, 2012
		Fair Value –			Fair Value –			Derivative Net
		Assets			(Liabilities)			Carrying Value
	Total derivatives designated as hedging instruments (1)	$	3,623		$	(65	)	$	3,558
	Total derivatives not designated as hedging instruments (1)	382			(138		)	244
	Total derivatives	$	4,005		$	(203	)	$	3,802
	(1)         Assets are included in “Other current assets” or “Other assets, long term” and liabilities are included in “Other current liabilities” or “Other long-term liabilities” on the accompanying consolidated balance sheets.
	As of September 30, 2013 and December 31, 2012, $4,987 of unrealized losses and $3,555 of unrealized gains, respectively, may be reclassified from other comprehensive income (loss) to earnings within the next 12 months based on current foreign exchange rates. As of September 30, 2013 and December 31, 2012, included in other current liabilities is $883 and included in other current assets is $586, respectively, of fair market value of derivatives designated as cash flow hedges that were acquired from a commercial bank in which one of our financial sponsors owns a non-controlling interest.
	The following table presents the impact of derivative instruments on the consolidated condensed statements of operations for the three and nine months ended September 30, 2013 and 2012:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Derivatives designated as hedging instruments	$	2,047		$	(218	)	$	1,041		$	120
	Derivatives not designated as hedging instruments	586			(589		)	2,214			(1,483		)
	Total	$	2,633		$	(807	)	$	3,255		$	(1,363	)
Fair Value of Financial Instruments	'
	Fair Value of Financial Instruments
	The following table presents information about our assets and liabilities and indicates the fair value hierarchy of the valuation techniques we utilized to determine such fair value. In general, fair values determined by Level 1 inputs utilize quoted prices (unadjusted) in active markets for identical assets or liabilities. Fair values determined by Level 2 inputs utilize data points that are observable such as quoted prices, interest rates and yield curves. Fair values determined by Level 3 inputs are unobservable data points for the asset or liability, and include situations where there is little, if any, market activity for the asset or liability:
		September 30,			Quoted Prices in			Significant Other			Significant
		2013			Active Markets			Observable			Unobservable
					(Level 1)			Inputs (Level 2)			(Level 3)
	Description
	Forward exchange contracts	$	(4,169	)	$	—		$	(4,169	)	$	—
	Total	$	(4,169	)	$	—		$	(4,169	)	$	—
		December 31,			Quoted Prices in			Significant Other			Significant
		2012			Active Markets			Observable			Unobservable
					(Level 1)			Inputs (Level 2)			(Level 3)
	Description
	Forward exchange contracts	$	3,802		$	—		$	3,802		$	—
	Total	$	3,802		$	—		$	3,802		$	—
	The fair values of our forward exchange contracts are determined through market, observable and corroborated sources.
	The carrying amounts reflected in the consolidated balance sheets for other current assets, accounts payable, and other liabilities approximate fair value due to their short-term maturities. To the extent we have any outstanding borrowings under our revolving credit facility, the fair value would approximate its reported value because the interest rate is variable and reflects current market rates.
	At September 30, 2013, the fair value of our long term debt was $231,610. The fair value of our long term debt is determined from financial market quotations.
Recent Accounting Pronouncements	'
	Recent Accounting Pronouncements
	In February 2013, the Financial Accounting Standards Board (“FASB”) issued guidance adding new disclosure requirements for items reclassified out of accumulated other comprehensive income (“AOCI”). We implemented these requirements in the first quarter of 2013. The guidance is intended to help entities improve the transparency of changes in other comprehensive income (“OCI”) and items reclassified out of AOCI in financial statements. It does not amend any existing requirements for reporting net income or OCI in financial statements. The implementation of the guidance did not have a material impact on our consolidated financial statements.

Summary_of_Significant_Account2

Summary of Significant Accounting Policies (Tables)	9 Months Ended
	Sep. 30, 2013
Summary of Significant Accounting Policies	'
Schedule of open foreign currency contracts	'
	Foreign Currency	Notional Amounts			Net Unrealized
		(in US Dollars)			Gain (Loss)
	Canadian Dollar	$	45,142		$	(489	)
	Philippine Peso	234,162			(2,966		)
	Indian Rupee	17,956			(266		)
	Euro	2,283			22
	British Pound	21,951			(470		)
		$	321,494		$	(4,169	)
Schedule of carrying values of derivative instruments	'
		Carrying Values of Derivative Instruments as of
		September 30, 2013
		Fair Value –			Fair Value –			Derivative Net
		Assets			(Liabilities)			Carrying Value
	Total derivatives designated as hedging instruments (1)	$	219		$	(5,414	)	$	(5,195	)
	Total derivatives not designated as hedging instruments (1)	1,613			(587		)	1,026
	Total derivatives	$	1,832		$	(6,001	)	$	(4,169	)
		Carrying Values of Derivative Instruments as of
		December 31, 2012
		Fair Value –			Fair Value –			Derivative Net
		Assets			(Liabilities)			Carrying Value
	Total derivatives designated as hedging instruments (1)	$	3,623		$	(65	)	$	3,558
	Total derivatives not designated as hedging instruments (1)	382			(138		)	244
	Total derivatives	$	4,005		$	(203	)	$	3,802
	(1)         Assets are included in “Other current assets” or “Other assets, long term” and liabilities are included in “Other current liabilities” or “Other long-term liabilities” on the accompanying consolidated balance sheets.
Schedule of the impact of derivative instruments on the consolidated condensed statements of operations	'
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Derivatives designated as hedging instruments	$	2,047		$	(218	)	$	1,041		$	120
	Derivatives not designated as hedging instruments	586			(589		)	2,214			(1,483		)
	Total	$	2,633		$	(807	)	$	3,255		$	(1,363	)
Fair value information about assets and liabilities	'
		September 30,			Quoted Prices in			Significant Other			Significant
		2013			Active Markets			Observable			Unobservable
					(Level 1)			Inputs (Level 2)			(Level 3)
	Description
	Forward exchange contracts	$	(4,169	)	$	—		$	(4,169	)	$	—
	Total	$	(4,169	)	$	—		$	(4,169	)	$	—
		December 31,			Quoted Prices in			Significant Other			Significant
		2012			Active Markets			Observable			Unobservable
					(Level 1)			Inputs (Level 2)			(Level 3)
	Description
	Forward exchange contracts	$	3,802		$	—		$	3,802		$	—
	Total	$	3,802		$	—		$	3,802		$	—

Acquisitions_Tables

Acquisitions (Tables) (LBM)	9 Months Ended
	Sep. 30, 2013
LBM	'
Acquisitions	'
Summary of the fair values of the identifiable assets acquired and liabilities assumed	'
		Final Purchase
		Price Allocation
	Current assets	$	17,812
	Property and equipment	6,866
	Goodwill	26,227
	Intangible assets	18,614
	Total assets acquired	69,519
	Current liabilities	19,332
	Other liabilities	9,020
	Total liabilities	28,352
	Allocated purchase price	$	41,167
Schedule of intangible assets acquired and the related amortization periods	'
		Estimated		Gross
		useful life		cost
	Customer relationships	7 years		$	11,973
	Non-compete agreements	2 years		2,817
	Trade names	4 years		704
	Other	3 years		3,120
				$	18,614

Goodwill_and_Intangibles_Table

Goodwill and Intangibles (Tables)	9 Months Ended
	Sep. 30, 2013
Goodwill and Intangibles	'
Schedule of roll-forward of goodwill	'
	Balance at December 31, 2012	$	226,749
	Acquisition of LBM	26,227
	Acquisition of N2SP	111
	Currency translation effect	789
	Balance at September 30, 2013	$	253,876
Schedule of intangible assets	'
		Estimated		Weighted		Gross			Accumulated			Currency			Net
		useful life		average		cost			amortization			translation
				remaining								effect
				life
	Customer relationships	Up to 10 years		2.8		$	113,337		$	(72,680	)	$	338		$	40,995
	Technology-based intangible assets	3 to 5 years		1.5		5,340			(2,418		)	74			2,996
	Non-compete agreements	2 years		1.8		2,817			(910		)	66			1,973
	Trade names	4 years		2.2		801			(200		)	19			620
	Trade names - indefinite	Indefinite		Indefinite		16,100			—			—			16,100
						$	138,395		$	(76,208	)	$	497		$	62,684
Schedule of future amortization expense of intangible assets for the next five years and thereafter	'
		Remainder of			2014			2015			2016			2017			2018		Thereafter
		2013
	Amortization	$	4,207		$	13,218		$	10,124		$	7,461		$	5,521		$	4,680	$	1,373

Severance_Restructuring_and_Ot1

Severance, Restructuring and Other Charges, Net (Tables)	9 Months Ended
	Sep. 30, 2013
Severance, Restructuring and Other Charges, Net	'
Summary of severance, restructuring and other charges, net	'
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Severance	$	1,165		$	1,461		$	3,560		$	5,254
	Location exit charges, net	1,091			1,668			2,546			4,739
	Transaction related expenses and other	1,375			290			4,145			2,878
	Severance, restructuring and other charges, net	$	3,631		$	3,419		$	10,251		$	12,871
Schedule of the activity in the Company's restructuring and other liabilities, which are included in liabilities	'
		Reduction in			Closure of call			Transaction related			Total
		work-force			centers			expense
		and severance
	Balance at December 31, 2012	$	1,042		$	1,810		$	470		$	3,322
	Expense	3,560			2,546			4,145			10,251
	Cash Paid	(4,054		)	(3,827		)	(4,003		)	(11,884		)
	Balance at September 30, 2013	$	548		$	529		$	612		$	1,689

Equipment_and_Fixtures_Net_Tab

Equipment and Fixtures, Net (Tables)	9 Months Ended
	Sep. 30, 2013
Equipment and Fixtures, Net	'
Schedule of equipment and fixtures, net	'
		September 30,			December 31,
		2013			2012
	Furniture and fixtures	$	23,701		$	17,696
	Building improvements	73,424			66,369
	Computer equipment	78,195			70,238
	Software	52,196			40,460
	Telecom and other equipment	58,456			55,418
	Equipment and fixtures not yet placed in service	8,440			1,380
		$	294,412		$	251,561
	Less: accumulated depreciation	(189,377		)	(154,710		)
		$	105,035		$	96,851

Accrued_Employee_Compensation_1

Accrued Employee Compensation and Benefits (Tables)	9 Months Ended
	Sep. 30, 2013
Accrued Employee Compensation and Benefits	'
Schedule of accrued employee compensation and benefits	'
		September 30,		December 31,
		2013		2012
	Compensation related amounts	$	40,103	$	28,386
	Vacation liabilities	15,699		14,176
	Medical and dental liabilities	2,405		2,078
	Employer taxes	2,785		2,098
	Statutory retirement plans	10,463		10,860
	Other benefit related liabilities	373		437
		$	71,828	$	58,035

Other_Accrued_Expenses_and_Oth1

Other Accrued Expenses and Other Liabilities (Tables)	9 Months Ended
	Sep. 30, 2013
Other Accrued Expenses and Other Liabilities	'
Schedule of other accrued expenses	'
		September 30,		December 31,
		2013		2012
	Professional fees	$	4,875	$	3,560
	Accrued interest	13,809		6,226
	Occupancy expense	3,432		2,108
	Technology expense	2,156		1,841
	Value added and sales tax	3,285		1,547
	Other accrued expenses	9,659		5,191
		$	37,216	$	20,473
Schedule of other current liabilities	'
		September 30,		December 31,
		2013		2012
	Lease exit liability	$	307	$	1,704
	Deferred revenue	1,063		1,512
	Market lease reserves	285		946
	Forward exchange contracts	5,689		204
	Other	2,281		1,225
	Total other current liabilities	$	9,625	$	5,591
Schedule of other long-term liabilities	'
		September 30,		December 31,
		2013		2012
	Deferred rent	$	5,236	$	4,415
	Accrued income taxes	6,519		11,143
	Market lease reserves	128		61
	Asset retirement obligation	3,717		—
	Forward exchange contracts	312		—
	Other	1,706		334
	Total other long-term liabilities	$	17,618	$	15,953

LongTerm_Debt_and_Revolving_Cr1

Long-Term Debt and Revolving Credit Facility (Tables)	9 Months Ended
	Sep. 30, 2013
Long-Term Debt and Revolving Credit Facility	'
Schedule of long-term borrowings	'
		September 30,			December 31,
		2013			2012
	Revolving line of credit	$	29,797		$	34,680
	11.25% Senior Secured Notes	230,000			200,000
	Other	16,378			14,904
		276,175			249,584
	Less: current portion	(37,860		)	(5,333		)
	Less: discount on notes payable	(1,946		)	(3,897		)
	Long-term debt	$	236,369		$	240,354
Schedule of minimum principal payments on long-term debt	'
		Total
	2013	$	1,233
	2014	267,689
	2015	4,854
	2016	1,106
	2017	1,293
	Total	$	276,175

Accumulated_Other_Comprehensiv1

Accumulated Other Comprehensive Loss (Tables)	9 Months Ended
	Sep. 30, 2013
Accumulated Other Comprehensive Loss	'
Schedule of components of accumulated other comprehensive loss	'
		Unrealized gain (loss)			Cumulative			Accumulated
		on forward			translation			other
		exchange			adjustment			comprehensive
		contracts, net of						loss
		tax
	Beginning balance December 31, 2012	$	3,283		$	(9,928	)	$	(6,645	)
	Current period other comprehensive income (loss)	(8,477		)	835			(7,642		)
	Ending balance September 30, 2013	$	(5,194	)	$	(9,093	)	$	(14,287	)
Summary of activity in other comprehensive income (loss) related to forward exchange contracts held	'
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Change in fair value of forward exchange contracts, net of tax	$	3,141		$	2,462		$	(7,937	)	$	3,380
	Amount reclassified to direct cost of revenue	(1,427		)	(146		)	(540		)	2,147
	Change in unrealized gains/losses on forward exchange contracts	$	1,714		$	2,316		$	(8,477	)	$	5,527

Income_Taxes_Tables

Income Taxes (Tables)	9 Months Ended
	Sep. 30, 2013
Income Taxes	'
Schedule of domestic and foreign source components of income (loss) before taxes	'
		Nine months ended			Nine months ended
		September 30,			September 30,
		2013			2012
	Total US	$	(24,420	)	$	(24,074	)
	Total Foreign	20,640			9,748
	Total	$	(3,780	)	$	(14,326	)

Stock_Options_Tables

Stock Options (Tables)	9 Months Ended
	Sep. 30, 2013
2008 Stock Incentive Plan	'
Stock Options	'
Schedule of assumptions used for the option grants	'
		Nine months ended
		September 30,
		2012
	Option term (years)	6.38
	Volatility	71.89		%
	Risk-free interest rate	1.14 — 1.43		%
	Dividend yield	0		%
	Weighted-average grant date fair value per option granted	$	1.73
2012 Stock Incentive Plan	'
Stock Options	'
Schedule of assumptions used for the option grants	'
		Nine months ended
		September 30,
		2013
	Option term (years)	5
	Volatility	44.35		%
	Risk-free interest rate	0.88		%
	Dividend yield	0		%
	Weighted-average grant date fair value per option granted	$	70.87
Schedule of stock options	'
		Number		Weighted		Weighted		Weighted
		of options		Average		Average		Average
				Exercise		Fair		Remaining
				Price		Value		Contractual
								Term
								(Years)
	Outstanding at December 31, 2012	74.3		$	425	—		6.82
	Granted	0.8		425		$	70.87
	Exercised	—		—
	Forfeited	5.6		425
	Outstanding at September 30, 2013	69.5		$	425			6.07

Geographic_Operations_and_Conc1

Geographic Operations and Concentrations (Tables)	9 Months Ended
	Sep. 30, 2013
Geographic Operations and Concentrations	'
Schedule of geographic information regarding operations	'
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013		2012
	Revenues
	Americas
	United States	$	51,900		$	52,131		$	162,782	$	146,416
	Philippines	55,506			50,122			165,017		149,486
	Canada	24,720			25,908			79,945		81,562
	Others	34,129			29,768			97,623		85,898
	Total Americas	166,255			157,929			505,367		463,362
	EMEA
	Great Britain	31,169			—			69,844		—
	Others	58,587			53,002			172,766		160,851
	Total EMEA	89,756			53,002			242,610		160,851
		$	256,011		$	210,931		$	747,977	$	624,213
		September 30,			December 31,
		2013			2012
	Total assets:
	Americas	$	520,028		$	536,149
	EMEA	141,270			67,879
		$	661,298		$	604,028
Schedule of percentage of revenue for clients exceeding 10% of revenue	'
		Three Months Ended				Nine Months Ended
		September 30,				September 30,
		2013		2012		2013		2012
	Microsoft	12	%	10	%	13	%	9	%

Guarantor_Financial_Informatio1

Guarantor Financial Information (Tables)	9 Months Ended
	Sep. 30, 2013
Guarantor Financial Information	'
Condensed Consolidating Statement of Operations	'
	Condensed Consolidating Statement of Operations
	For the three months ended September 30, 2013
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net revenue	$	—		$	109,849		$	150,201		$	(4,039	)	$	256,011
	Direct cost of revenue:
	Customers	—			58,677			91,949			—			150,626
	Intercompany	—			3,165			874			(4,039		)	—
		—			61,842			92,823			(4,039		)	150,626
	Gross profit	—			48,007			57,378			—			105,385
	Operating expenses	465			45,069			49,485			—			95,019
	Non-operating expenses (income)	8,734			(748		)	2,307			—			10,293
	Equity in earnings of subsidiaries	(2,760		)	—			—			2,760			—
	Income (loss) before income taxes	(6,439		)	3,686			5,586			(2,760		)	73
	Provision (benefit) for income taxes	(9,043		)	5,336			1,176			—			(2,531		)
	Net income (loss)	$	2,604		$	(1,650	)	$	4,410		$	(2,760	)	$	2,604
	Condensed Consolidating Statement of Operations
	For the nine months ended September 30, 2013
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net revenue	$	—		$	335,165		$	424,842		$	(12,030	)	$	747,977
	Direct cost of revenue:
	Customers	—			182,141			260,690			—			442,831
	Intercompany	—			9,905			2,125			(12,030		)	—
		—			192,046			262,815			(12,030		)	442,831
	Gross profit	—			143,119			162,027			—			305,146
	Operating expenses	1,254			139,333			141,541			—			282,128
	Non-operating expenses (income)	25,871			(4,910		)	5,837			—			26,798
	Equity in earnings of subsidiaries	(14,414		)	—			—			14,414			—
	Income (loss) before income taxes	(12,711		)	8,696			14,649			(14,414		)	(3,780		)
	Provision (benefit) for income taxes	(9,037		)	6,615			2,316			—			(106		)
	Net income (loss)	$	(3,674	)	$	2,081		$	12,333		$	(14,414	)	$	(3,674	)
	Condensed Consolidating Statement of Operations
	For the three months ended September 30, 2012
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net revenue	$	—		$	109,210		$	108,293		$	(6,572	)	$	210,931
	Direct cost of revenue:
	Customers	—			55,081			66,916			—			121,997
	Intercompany	—			5,930			642			(6,572		)	—
		—			61,011			67,558			(6,572		)	121,997
	Gross profit	—			48,199			40,735			—			88,934
	Operating expenses	874			42,025			38,739			—			81,638
	Non-operating expenses (income)	8,103			(2,092		)	2,669			—			8,680
	Equity in earnings of subsidiaries	2,288			—			—			(2,288		)	—
	Income (loss) before income taxes	(11,265		)	8,266			(673		)	2,288			(1,384		)
	Provision (benefit) for income taxes	(9,084		)	9,886			(5		)	—			797
	Net income (loss)	$	(2,181	)	$	(1,620	)	$	(668	)	$	2,288		$	(2,181	)
	Condensed Consolidating Statement of Operations
	For the nine months ended September 30, 2012
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net revenue	$	—		$	315,222		$	332,156		$	(23,165	)	$	624,213
	Direct cost of revenue:
	Customers	—			163,563			201,212			—			364,775
Intercompany	—			21,204			1,961			(23,165		)	—
	—			184,767			203,173			(23,165		)	364,775
Gross profit	—			130,455			128,983			—			259,438
Operating expenses	2,492			129,636			118,496			—			250,624
Non-operating expenses (income)	23,465			(6,486		)	6,161			—			23,140
Equity in earnings of subsidiaries	430			—			—			(430		)	—
Income (loss) before income taxes	(26,387		)	7,305			4,326			430			(14,326		)
Provision (benefit) for income taxes	(9,085		)	8,111			3,950			—			2,976
Net income (loss)	$	(17,302	)	$	(806	)	$	376		$	430		$	(17,302	)
Condensed Consolidating Statement of Comprehensive Income	'
	Condensed Consolidating Statement of Comprehensive Income
	For the three months ended September 30, 2013
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net income (loss)	$	2,604		$	(1,650	)	$	4,410		$	(2,760	)	$	2,604
	Other comprehensive income:
	Change in unrealized gain on forward exchange contracts, net of tax	1,714			1,113			601			(1,714		)	1,714
	Change in cumulative translation adjustment	2,443			1,734			709			(2,443		)	2,443
	Comprehensive income (loss)	$	6,761		$	1,197		$	5,720		$	(6,917	)	$	6,761
	Condensed Consolidating Statement of Comprehensive Income
	For the nine months ended September 30, 2013
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net income (loss)	$	(3,674	)	$	2,081		$	12,333		$	(14,414	)	$	(3,674	)
	Other comprehensive income:
	Change in unrealized gain on forward exchange contracts, net of tax	(8,477		)	(1,459		)	(7,018		)	8,477			(8,477		)
	Change in cumulative translation adjustment	835			1,213			(378		)	(835		)	835
	Comprehensive income (loss)	$	(11,316	)	$	1,835		$	4,937		$	(6,772	)	$	(11,316	)
	Condensed Consolidating Statement of Comprehensive Income
	For the three months ended September 30, 2012
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net income (loss)	$	(2,181	)	$	(1,620	)	$	(668	)	$	2,288		$	(2,181	)
	Other comprehensive income:
	Change in unrealized gain on forward exchange contracts, net of tax	2,316			1,423			893			(2,316		)	2,316
	Change in cumulative translation adjustment	2,151			1,355			796			(2,151		)	2,151
	Comprehensive income (loss)	$	2,286		$	1,158		$	1,021		$	(2,179	)	$	2,286
	Condensed Consolidating Statement of Comprehensive Income
	For the nine months ended September 30, 2012
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net income (loss)	$	(17,302	)	$	(806	)	$	376		$	430		$	(17,302	)
	Other comprehensive income:
	Change in unrealized gain on forward exchange contracts, net of tax	5,527			2,016			3,511			(5,527		)	5,527
	Change in cumulative translation adjustment	(349		)	19			(368		)	349			(349		)
	Comprehensive income (loss)	$	(12,124	)	$	1,229		$	3,519		$	(4,748	)	$	(12,124	)
Condensed Consolidating Balance Sheet	'
	Condensed Consolidating Balance Sheet
	As of September 30, 2013
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Assets
	Cash and cash equivalents	$	6		$	1,614		$	14,055		$	—		$	15,675
	Accounts receivable, net	—			150,709			37,668			—			188,377
	Intercompany receivable	37,576			—			103,075			(140,651		)	—
	Other current assets	3,972			10,437			9,327			—			23,736
	Total current assets	41,554			162,760			164,125			(140,651		)	227,788
	Equipment and fixtures, net and other assets	—			54,092			62,858			—			116,950
	Investment in subsidiaries	456,947			134,288			17			(591,252		)	—
	Intercompany receivable	—			140,766			—			(140,766		)	—
	Goodwill and intangible assets, net	—			162,682			153,878			—			316,560
	Total assets	$	498,501		$	654,588		$	380,878		$	(872,669	)	$	661,298
	Liabilities and Stockholders’ Equity
	Accounts payable	$	—		$	8,939		$	10,095		$	—		$	19,034
	Accrued employee compensation and benefits	—			21,372			50,456			—			71,828
	Other accrued expenses	13,113			6,703			17,400			—			37,216
	Other current liabilities	29,797			11,615			17,355			—			58,767
	Intercompany payable	—			133,269			7,382			(140,651		)	—
	Total current liabilities	42,910			181,898			102,688			(140,651		)	186,845
	Intercompany notes payable	27,845			—			112,921			(140,766		)	—
	Long-term liabilities	228,053			26,771			19,936			—			274,760
	Total shareholders’ equity (deficit)	199,693			445,919			145,333			(591,252		)	199,693
	Total liabilities and stockholders’ equity	$	498,501		$	654,588		$	380,878		$	(872,669	)	$	661,298
	Condensed Consolidating Balance Sheet
	As of December 31, 2012
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Assets
	Cash and cash equivalents	$	6		$	9,975		$	8,754		$	—		$	18,735
	Accounts receivable, net	—			146,078			18,851			—			164,929
	Intercompany receivable	32,239			—			88,776			(121,015		)	—
	Other current assets	3,587			14,878			10,543			—			29,008
	Total current assets	35,832			170,931			126,924			(121,015		)	212,672
	Equipment and fixtures, net and other assets	2,254			48,019			61,994			—			112,267
	Investment in subsidiaries	450,175			74,783			17			(524,975		)	—
	Intercompany receivable	—			114,480			—			(114,480		)	—
	Goodwill and intangible assets, net	—			169,792			109,297			—			279,089
	Total assets	$	488,261		$	578,005		$	298,232		$	(760,470	)	$	604,028
	Liabilities and Stockholders’ Equity
	Accounts payable	$	—		$	7,485		$	8,874		$	—		$	16,359
	Accrued employee compensation and benefits	—			18,467			39,568			—			58,035
	Other accrued expenses	5,947			5,876			8,650			—			20,473
	Other current liabilities	—			11,683			9,635			—			21,318
	Intercompany payable	—			118,041			2,974			(121,015		)	—
	Total current liabilities	5,947			161,552			69,701			(121,015		)	116,185
	Intercompany notes payable	41,634			—			72,846			(114,480		)	—
	Long-term liabilities	230,784			31,915			15,248			—			277,947
	Total shareholders’ equity (deficit)	209,896			384,538			140,437			(524,975		)	209,896
	Total liabilities and stockholders’ equity	$	488,261		$	578,005		$	298,232		$	(760,470	)	$	604,028
Condensed Statements of Cash Flows	'
	Condensed Statements of Cash Flows
	For the nine months ended September 30, 2013
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net cash provided by (used in) operating activities	$	(6,591	)	$	26,604		$	29,859		$	—		$	49,872
	Cash flows from investing activities:
	Net intercompany receivables	(5,337		)	(26,287		)	(14,299		)	45,923			—
	Acquisition of business	—			—			(44,022		)	—			(44,022		)
	Cash acquired from acquisition	—			—			5,217			—			5,217
	Additions to equipment and fixtures	—			(21,439		)	(9,708		)	—			(31,147		)
	Net cash used in investing activities	(5,337		)	(47,726		)	(62,812		)	45,923			(69,952		)
	Cash flows from financing activities:
	Net borrowings (repayments) on line of credit	(4,884		)	—			—			—			(4,884		)
	Net borrowings (repayments) on long term debt	30,601			3,182			(1,100		)	—			32,683
	Net repayments on capital leases	—			(6,582		)	(2,412		)	—			(8,994		)
	Net intercompany payables	(13,789		)	15,448			44,264			(45,923		)	—
	Net cash provided by (used in) financing activities	11,928			12,048			40,752			(45,923		)	18,805
	Effect of exchange rates on cash and cash equivalents	—			713			(2,498		)	—			(1,785		)
	Net increase (decrease) in cash and cash equivalents	—			(8,361		)	5,301			—			(3,060		)
	Cash and cash equivalents, beginning of period	6			9,975			8,754			—			18,735
	Cash and cash equivalents, end of period	$	6		$	1,614		$	14,055		$	—		$	15,675
	Condensed Statements of Cash Flows
	For the nine months ended September 30, 2012
	(Unaudited)
		Parent			Guarantor			Non-			Elimination			Total
					subsidiaries			Guarantor
								subsidiaries
	Net cash provided by (used in) operating activities	$	(5,781	)	$	9,557		$	29,607		$	—		$	33,383
	Cash flows from investing activities:
	Net intercompany receivables	(9,032		)	(31,610		)	(23,981		)	64,623			—
	Investment in subsidiaries	—			(100		)	—			100			—
	Additions to equipment and fixtures	—			(11,214		)	(25,342		)	—			(36,556		)
	Net cash used in investing activities	(9,032		)	(42,924		)	(49,323		)	64,723			(36,556		)
	Cash flows from financing activities:
	Net repayments on line of credit	(8,095		)	—			—			—			(8,095		)
	Net borrowings (repayments) on long term debt	—			1,125			7,594			—			8,719
	Net repayments on capital leases	—			(6,687		)	(2,058		)	—			(8,745		)
	Investment from parent	—			—			100			(100		)	—
	Net intercompany payables	22,919			30,994			10,710			(64,623		)	—
	Tax payments for withholding on restricted stock	(11		)	—			—			—			(11		)
	Net cash provided by (used in) financing activities	14,813			25,432			16,346			(64,723		)	(8,132		)
	Effect of exchange rates on cash and cash equivalents	—			144			(55		)	—			89
	Net decrease in cash and cash equivalents	—			(7,791		)	(3,425		)	—			(11,216		)
	Cash and cash equivalents, beginning of period	6			11,143			12,099			—			23,248
	Cash and cash equivalents, end of period	$	6		$	3,352		$	8,674		$	—		$	12,032

Our_Business_Details

Our Business (Details)	Sep. 30, 2013
	country
	servicecenter
	language
Our Business	'
Languages supported	35
Number of locations	56
Number of countries	22

Basis_of_Presentation_Details

Basis of Presentation (Details) (Reclassification, USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2012
Reclassification	'
Basis of Presentation	'
Increased net cash provided by operating activities due to reclassification of cash and accounts payable	$1,254

Summary_of_Significant_Account3

Summary of Significant Accounting Policies (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Dec. 31, 2012
Carrying Values of Derivative Instruments	'	'	'	'	'
Fair Value Assets	$1,832	'	$1,832	'	$4,005
Fair Value (Liabilities)	-6,001	'	-6,001	'	-203
Derivative Net Carrying Value	-4,169	'	-4,169	'	3,802
Unrealized (losses) and gains, reclassified from other comprehensive income (loss) to earnings	-4,987	'	-4,987	'	3,555
Total	2,633	-807	3,255	-1,363	'
Unrealized losses reclassified from other comprehensive income to earnings	'	'	'12 months	'	'
Minimum	'	'	'	'	'
Carrying Values of Derivative Instruments	'	'	'	'	'
Forward contracts utilized, expiration period	'	'	'1 month	'	'
Maximum	'	'	'	'	'
Carrying Values of Derivative Instruments	'	'	'	'	'
Forward contracts utilized, expiration period	'	'	'24 months	'	'
Commercial bank in which one of company's financial sponsors owns a non-controlling interest	'	'	'	'	'
Carrying Values of Derivative Instruments	'	'	'	'	'
Fair market value of derivatives designated as cash flow hedges included in current assets	586	'	586	'	586
Fair market value of derivatives designated as cash flow hedges included in current liabilities	883	'	883	'	883
Forward exchange contracts	'	'	'	'	'
Derivative instruments	'	'	'	'	'
Notional Amounts	321,494	'	321,494	'	'
Net Unrealized Gain (Loss)	-4,169	'	-4,169	'	'
Designated as hedging instruments	'	'	'	'	'
Carrying Values of Derivative Instruments	'	'	'	'	'
Fair Value Assets	219	'	219	'	3,623
Fair Value (Liabilities)	-5,414	'	-5,414	'	-65
Derivative Net Carrying Value	-5,195	'	-5,195	'	3,558
Gains on Hedges deemed effective cash flow hedges	2,047	-218	1,041	120	'
Not designated as hedging instruments	'	'	'	'	'
Carrying Values of Derivative Instruments	'	'	'	'	'
Fair Value Assets	1,613	'	1,613	'	382
Fair Value (Liabilities)	-587	'	-587	'	-138
Derivative Net Carrying Value	1,026	'	1,026	'	244
Gains (losses) on hedges which do not apply hedge accounting	586	-589	2,214	-1,483	'
Canadian Dollar | Forward exchange contracts	'	'	'	'	'
Derivative instruments	'	'	'	'	'
Notional Amounts	45,142	'	45,142	'	'
Net Unrealized Gain (Loss)	-489	'	-489	'	'
Philippine Peso | Forward exchange contracts	'	'	'	'	'
Derivative instruments	'	'	'	'	'
Notional Amounts	234,162	'	234,162	'	'
Net Unrealized Gain (Loss)	-2,966	'	-2,966	'	'
Indian Rupee | Forward exchange contracts	'	'	'	'	'
Derivative instruments	'	'	'	'	'
Notional Amounts	17,956	'	17,956	'	'
Net Unrealized Gain (Loss)	-266	'	-266	'	'
Euro | Forward exchange contracts	'	'	'	'	'
Derivative instruments	'	'	'	'	'
Notional Amounts	2,283	'	2,283	'	'
Net Unrealized Gain (Loss)	22	'	22	'	'
British Pound | Forward exchange contracts	'	'	'	'	'
Derivative instruments	'	'	'	'	'
Notional Amounts	21,951	'	21,951	'	'
Net Unrealized Gain (Loss)	($470)	'	($470)	'	'

Summary_of_Significant_Account4

Summary of Significant Accounting Policies (Details 2) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Fair value of assets and liabilities and fair value hierarchy of valuation techniques utilized	'	'
Total	($4,169)	$3,802
Total at Balance Sheet Date	'	'
Fair value of assets and liabilities and fair value hierarchy of valuation techniques utilized	'	'
Total	-4,169	3,802
Fair value of long term debt	231,610	'
Total at Balance Sheet Date | Forward exchange contracts	'	'
Fair value of assets and liabilities and fair value hierarchy of valuation techniques utilized	'	'
Total	-4,169	3,802
Significant Other Observable Inputs (Level 2)	'	'
Fair value of assets and liabilities and fair value hierarchy of valuation techniques utilized	'	'
Total	-4,169	3,802
Significant Other Observable Inputs (Level 2) | Forward exchange contracts	'	'
Fair value of assets and liabilities and fair value hierarchy of valuation techniques utilized	'	'
Total	($4,169)	$3,802

Acquisitions_Details

Acquisitions (Details) (USD $)	Feb. 25, 2013	Sep. 30, 2013	Feb. 25, 2013	Aug. 20, 2013
In Thousands, unless otherwise specified		LBM	LBM	N2SP
			Location
			Subsidiary
			Employee
Acquisitions	'	'	'	'
Purchase price	'	'	'	$2,855
Number of subsidiaries of acquired company	'	'	2	'
Number of employees of acquired company	'	'	2,500	'
Number of locations of acquired company	'	'	6	'
Fair values of the identifiable assets acquired and liabilities assumed	'	'	'	'
Current assets	'	17,812	'	'
Property and equipment	'	6,866	'	'
Goodwill	'	26,227	'	'
Intangible assets	18,614	18,614	'	'
Total assets acquired	'	69,519	'	'
Current liabilities	'	19,332	'	'
Other liabilities	'	9,020	'	'
Total liabilities	'	28,352	'	'
Allocated purchase price	'	$41,167	'	'

Acquisitions_Details_2

Acquisitions (Details 2) (USD $)	Feb. 25, 2013	Feb. 25, 2013	Feb. 25, 2013	Feb. 25, 2013	Feb. 25, 2013	Aug. 20, 2013
In Thousands, unless otherwise specified		Customer relationships	Non-compete agreements	Trade names	Other	N2SP
						Customer relationships
Acquired Intangible assets	'	'	'	'	'	'
Estimated useful life	'	'7 years	'2 years	'4 years	'3 years	'
Gross cost	$18,614	$11,973	$2,817	$704	$3,120	$2,615

Goodwill_and_Intangibles_Detai

Goodwill and Intangibles (Details) (USD $)	3 Months Ended	9 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2012	Sep. 30, 2013
Intangible assets	'	'
Impairment of goodwill	$0	'
Impairment of indefinite lived intangible assets	0	'
Impairments recorded on finite lived assets	'	0
Gross cost	'	138,395
Accumulated amortization	'	-76,208
Finite-Lived Intangible Assets, Translation Adjustments	'	497
Net	52,340	62,684
Roll-forward of goodwill	'	'
Goodwill at the beginning of the period	'	226,749
Currency translation effect	'	789
Goodwill at the end of the period	226,749	253,876
Trade names	'	'
Intangible assets	'	'
Gross cost	'	16,100
Net	'	16,100
Customer relationships	'	'
Intangible assets	'	'
Gross cost	'	113,337
Accumulated amortization	'	-72,680
Finite-Lived Intangible Assets, Translation Adjustments	'	338
Net	'	40,995
Customer relationships | Maximum	'	'
Intangible assets	'	'
Estimated useful life	'	'10 years
Customer relationships | Weighted average	'	'
Intangible assets	'	'
Weighted average remaining life	'	'2 years 9 months 18 days
Technology-based intangible assets	'	'
Intangible assets	'	'
Gross cost	'	5,340
Accumulated amortization	'	-2,418
Finite-Lived Intangible Assets, Translation Adjustments	'	74
Net	'	2,996
Technology-based intangible assets | Minimum	'	'
Intangible assets	'	'
Estimated useful life	'	'3 years
Technology-based intangible assets | Maximum	'	'
Intangible assets	'	'
Estimated useful life	'	'5 years
Technology-based intangible assets | Weighted average	'	'
Intangible assets	'	'
Weighted average remaining life	'	'1 year 6 months
Non-compete agreements	'	'
Intangible assets	'	'
Estimated useful life	'	'2 years
Gross cost	'	2,817
Accumulated amortization	'	-910
Finite-Lived Intangible Assets, Translation Adjustments	'	66
Net	'	1,973
Non-compete agreements | Weighted average	'	'
Intangible assets	'	'
Weighted average remaining life	'	'1 year 9 months 18 days
Trade names	'	'
Intangible assets	'	'
Estimated useful life	'	'4 years
Gross cost	'	801
Accumulated amortization	'	-200
Finite-Lived Intangible Assets, Translation Adjustments	'	19
Net	'	620
Trade names | Weighted average	'	'
Intangible assets	'	'
Weighted average remaining life	'	'2 years 2 months 12 days
LBM	'	'
Roll-forward of goodwill	'	'
Acquisition	'	26,227
N2SP	'	'
Roll-forward of goodwill	'	'
Acquisition	'	$111

Goodwill_and_Intangibles_Detai1

Goodwill and Intangibles (Details 2) (USD $)	Sep. 30, 2013
In Thousands, unless otherwise specified
Future amortization expense of intangible assets	'
Remainder of 2013	$4,207
2014	13,218
2015	10,124
2016	7,461
2017	5,521
2018	4,680
Thereafter	$1,373

Severance_Restructuring_and_Ot2

Severance, Restructuring and Other Charges, Net (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Summary of severance, restructuring and other charges	'	'	'	'
Severance	$1,165	$1,461	$3,560	$5,254
Location exit charges, net	1,091	1,668	2,546	4,739
Transaction related expenses and other	1,375	290	4,145	2,878
Severance, restructuring and other charges, net	$3,631	$3,419	$10,251	$12,871

Severance_Restructuring_and_Ot3

Severance, Restructuring and Other Charges, Net (Details 2) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Rollforward of the activity in restructuring and other liabilities	'	'	'	'
Balance at the beginning of the period	'	'	$3,322	'
Expense	3,631	3,419	10,251	12,871
Cash Paid	'	'	-11,884	'
Balance at the end of the period	1,689	'	1,689	'
Reduction in work-force and severance	'	'	'	'
Rollforward of the activity in restructuring and other liabilities	'	'	'	'
Balance at the beginning of the period	'	'	1,042	'
Expense	'	'	3,560	'
Cash Paid	'	'	-4,054	'
Balance at the end of the period	548	'	548	'
Closure of Call Centers	'	'	'	'
Rollforward of the activity in restructuring and other liabilities	'	'	'	'
Balance at the beginning of the period	'	'	1,810	'
Expense	'	'	2,546	'
Cash Paid	'	'	-3,827	'
Balance at the end of the period	529	'	529	'
Transaction Related Expenses	'	'	'	'
Rollforward of the activity in restructuring and other liabilities	'	'	'	'
Balance at the beginning of the period	'	'	470	'
Expense	'	'	4,145	'
Cash Paid	'	'	-4,003	'
Balance at the end of the period	$612	'	$612	'

Equipment_and_Fixtures_Net_Det

Equipment and Fixtures, Net (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Equipment and fixtures, net	'	'
Equipment and fixtures, gross	$294,412	$251,561
Less: accumulated depreciation	-189,377	-154,710
Equipment and fixtures, net	105,035	96,851
Furniture and fixtures	'	'
Equipment and fixtures, net	'	'
Equipment and fixtures, gross	23,701	17,696
Building improvements	'	'
Equipment and fixtures, net	'	'
Equipment and fixtures, gross	73,424	66,369
Computer equipment	'	'
Equipment and fixtures, net	'	'
Equipment and fixtures, gross	78,195	70,238
Software	'	'
Equipment and fixtures, net	'	'
Equipment and fixtures, gross	52,196	40,460
Telecom and other equipment	'	'
Equipment and fixtures, net	'	'
Equipment and fixtures, gross	58,456	55,418
Equipment and fixtures not yet placed in service	'	'
Equipment and fixtures, net	'	'
Equipment and fixtures, gross	$8,440	$1,380

Accrued_Employee_Compensation_2

Accrued Employee Compensation and Benefits (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Accrued Employee Compensation and Benefits	'	'
Compensation related amounts	$40,103	$28,386
Vacation liabilities	15,699	14,176
Medical and dental liabilities	2,405	2,078
Employer taxes	2,785	2,098
Statutory retirement plans	10,463	10,860
Other benefit related liabilities	373	437
Accrued employee compensation and benefits, Net	$71,828	$58,035

Other_Accrued_Expenses_and_Oth2

Other Accrued Expenses and Other Liabilities (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Other Accrued Expenses and Other Liabilities	'	'
Professional fees	$4,875	$3,560
Accrued interest	13,809	6,226
Occupancy expense	3,432	2,108
Technology expense	2,156	1,841
Value added and sales tax	3,285	1,547
Other accrued expenses	9,659	5,191
Total	$37,216	$20,473

Other_Accrued_Expenses_and_Oth3

Other Accrued Expenses and Other Liabilities (Details 2) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Other current liabilities	'	'
Lease exit liability	$307	$1,704
Deferred revenue	1,063	1,512
Market lease reserves	285	946
Forward exchange contracts	5,689	204
Other	2,281	1,225
Total other current liabilities	$9,625	$5,591

Other_Accrued_Expenses_and_Oth4

Other Accrued Expenses and Other Liabilities (Details 3) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Other long-term liabilities	'	'
Deferred rent	$5,236	$4,415
Accrued income taxes	6,519	11,143
Market lease reserves	128	61
Asset retirement obligation	3,717	'
Forward exchange contracts	312	'
Other	1,706	334
Total other long-term liabilities	$17,618	$15,953

LongTerm_Debt_and_Revolving_Cr2

Long-Term Debt and Revolving Credit Facility (Details) (USD $)

3 Months Ended

9 Months Ended

1 Months Ended

9 Months Ended

9 Months Ended

0 Months Ended

1 Months Ended

Sep. 30, 2013

Sep. 30, 2013

Dec. 31, 2012

Sep. 30, 2013

Sep. 30, 2012

Dec. 27, 2012

Sep. 30, 2013

Sep. 30, 2013

Dec. 27, 2012

Mar. 08, 2013

Oct. 31, 2009

Sep. 30, 2013

Oct. 01, 2009

ABL revolving credit facility

ABL revolving credit facility

ABL revolving credit facility

ABL revolving credit facility

ABL revolving credit facility

ABL revolving credit facility

Letter of Credit

11.25% Senior Secured Notes

11.25% Senior Secured Notes

11.25% Senior Secured Notes

11.25% Senior Secured Notes

Base rate

LIBOR

Debt Instrument

'

'

'

'

'

'

'

'

'

'

'

'

'

Principal amount issued

'

'

'

'

'

'

'

'

'

$30,000,000

$200,000,000

'

'

Initial offering price as percentage of the principal amount

'

'

'

'

'

'

'

'

'

102.00%

'

'

95.45%

Interest on Senior Secured Notes (as a percent)

'

'

'

'

'

'

'

'

'

'

'

11.25%

11.25%

Revolving credit financing

'

'

'

'

'

125,000,000

'

'

20,000,000

'

'

'

'

Line of Credit Facility - Term

'

'

'5 years

'

'

'

'

'

'

'

'

'

'

Line of credit facility term specified as period prior to the maturity of notes

'

'

'120 days

'

'

'

'

'

'

'

'

'

'

Variable rate base

'

'

'

'

'

'

'Wells Fargo's base rate

'LIBOR

'

'

'

'

'

Basis spread on variable rate base (as a percent)

'

'

'

'

'

'

1.50%

2.50%

'

'

'

'

'

Line of Credit Fees Capitalized

'

'

'

'

'

5,642,000

'

'

'

'

'

'

8,966,000

Amortization of Capitalized Fees into Expense

1,093,000

3,090,000

'

'

'

'

'

'

'

'

'

'

'

Amount drawn on ABL Facility

'

'

'

256,966,000

237,312,000

'

'

'

'

'

'

'

'

Payment on ABL Facility

'

'

'

261,850,000

245,407,000

'

'

'

'

'

'

'

'

Available Credit under ABL Facility

'

'

'

87,226,000

'

'

'

'

'

'

'

'

'

Availability threshold for fixed charge coverage ratio financial covenant to be operational

'

'

'

$25,000,000

'

'

'

'

'

'

'

'

'

Period that renegotiated financing, cash generated by operations and existing cash should be sufficient to meet expected liquidity needs (in months)

'

'12 months

'

'

'

'

'

'

'

'

'

'

'

LongTerm_Debt_and_Revolving_Cr3

Long-Term Debt and Revolving Credit Facility (Details 2) (USD $)	Sep. 30, 2013	Dec. 31, 2012	Oct. 01, 2009
In Thousands, unless otherwise specified
Summary of long-term borrowings	'	'	'
Long-term debt, gross	$276,175	$249,584	'
Less: current portion	-37,860	-5,333	'
Less: discount on notes payable	-1,946	-3,897	'
Long-term debt	236,369	240,354	'
Revolving line of credit	'	'	'
Summary of long-term borrowings	'	'	'
Long-term debt, gross	29,797	34,680	'
11.25% Senior Secured Notes	'	'	'
Debt Instrument	'	'	'
Interest on Senior Secured Notes (as a percent)	11.25%	'	11.25%
Summary of long-term borrowings	'	'	'
Long-term debt, gross	230,000	200,000	'
Other	'	'	'
Summary of long-term borrowings	'	'	'
Long-term debt, gross	$16,378	$14,904	'

LongTerm_Debt_and_Revolving_Cr4

Long-Term Debt and Revolving Credit Facility (Details 3) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Long-Term Debt and Revolving Credit Facility	'	'
2013	$1,233	'
2014	267,689	'
2015	4,854	'
2016	1,106	'
2017	1,293	'
Total	276,175	249,584
Letters of Credit in the aggregate outstanding amounts	0	3,245
Restricted cash	$299	$380

Accumulated_Other_Comprehensiv2

Accumulated Other Comprehensive Loss (Details) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013
Beginning balance	($6,645)
Current period other comprehensive income (loss)	-7,642
Ending balance	-14,287
Unrealized gain (loss) on forward exchange contracts, net of tax	'
Beginning balance	3,283
Current period other comprehensive income (loss)	-8,477
Ending balance	-5,194
Cumulative translation adjustment	'
Beginning balance	-9,928
Current period other comprehensive income (loss)	835
Ending balance	($9,093)

Accumulated_Other_Comprehensiv3

Accumulated Other Comprehensive Loss (Details 2) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Activity in other comprehensive income (loss) related to forward exchange contracts held	'	'	'	'
Change in fair value of forward exchange contracts, net of tax	$3,141	$2,462	($7,937)	$3,380
Amount reclassified to direct cost of revenue	-1,427	-146	-540	2,147
Change in unrealized gains/losses on forward exchange contracts	$1,714	$2,316	($8,477)	$5,527

Income_Taxes_Details

Income Taxes (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Domestic and foreign source component of income (loss) before taxes	'	'	'	'
Total US	'	'	($24,420)	($24,074)
Total Foreign	'	'	20,640	9,748
Income (loss) before provision for income taxes	$73	($1,384)	($3,780)	($14,326)

Income_Taxes_Details_2

Income Taxes (Details 2)	9 Months Ended
	Sep. 30, 2013
Income Taxes	'
Period over which cumulative increases in the ownership interests of 5% stockholders is measured	'3 years
Percentage of stock held by shareholders for which cumulative increases in their ownership interests is measured over a 3 year period	5.00%

Income_Taxes_Details_3

Income Taxes (Details 3) (USD $)	3 Months Ended	9 Months Ended	12 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2013	Dec. 31, 2012
Income Taxes	'	'	'
Benefit recorded related to refund claim provided by Italy Revenue Agency	'	$1,031	'
Other disclosures	'	'	'
Liability for unrecognized tax benefits (including interest and penalties), recorded in other long term liabilities	6,800	6,800	11,222
Reduction in unrecognized tax benefits resulting from lapse of applicable statute of limitations	4,079	4,079	'
Un-benefitted tax losses which would be realizable on settlement	'	1,599	1,599
Accrued Income tax interest and penalties	2,539	2,539	2,633
Net unrealized tax benefits that would affect income tax expense	5,201	5,201	'
Interest and penalties	'	2,539	'
Projected decrease in unrecognized tax benefits due to settlement with taxing authorities or expiration of statute	$692	$692	'

Stock_Options_Details

Stock Options (Details)	Dec. 31, 2008	Sep. 30, 2012	Dec. 31, 2008	Dec. 31, 2008	Sep. 30, 2013	Jun. 08, 2012	Jun. 30, 2012	Jun. 30, 2012	Jun. 08, 2012
	2008 Stock Incentive Plan	2008 Stock Incentive Plan	2008 Stock Incentive Plan	2008 Stock Incentive Plan	2012 Stock Incentive Plan	2012 Stock Incentive Plan	2012 Stock Incentive Plan	2012 Stock Incentive Plan	2012 Stock Incentive Plan
		Stock Options	Stock Options	Stock Options		Stock Options	Stock Options	Stock Options	Stock Options
			Maximum	Minimum			Maximum	Minimum	Minimum
Stock Options	'	'	'	'	'	'	'	'	'
Authorized grants of common stock (in shares)	10,000,000	'	'	'	'	80,000	'	'	'
Purchase price percentage, grant date fair value of common stock granted	'	'	'	100.00%	'	'	'	'	'
Stock option term	'	'	'	'	'	'	'7 years	'	'
Option exercise price as a percentage of the fair market value of the common stock at the date of grant	'	'	'	'	'	'	'	'	100.00%
Stock option term	'	'	'10 years	'	'	'	'	'	'
Vesting term	'	'	'	'	'	'	'5 years	'4 years	'
Number of options, Granted (in shares)	'	185,000	'	'	800	'	'	'	'

Stock_Options_Details_2

Stock Options (Details 2) (USD $)	9 Months Ended
	Sep. 30, 2012	Sep. 30, 2013
	2008 Stock Incentive Plan	2012 Stock Incentive Plan
Assumptions used for the option grants	'	'
Option term (years)	'6 years 4 months 17 days	'5 years
Volatility (as a percent)	71.89%	44.35%
Risk-free interest rate Minimum (as a percent)	1.14%	'
Risk-free interest rate Maximum (as a percent)	1.43%	'
Risk-free interest rate (as a percent)	'	0.88%
Dividend yield (as a percent)	0.00%	0.00%
Weighted-average grant date fair value per option granted (in dollars per share)	$1.73	$70.87

Stock_Options_Details_3

Stock Options (Details 3) (USD $)	3 Months Ended	9 Months Ended			9 Months Ended		12 Months Ended	9 Months Ended
In Thousands, except Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Dec. 31, 2012	Sep. 30, 2013
	Stock Options	Stock Options	2008 Stock Incentive Plan	2008 Stock Incentive Plan	2008 Stock Incentive Plan	2012 Stock Incentive Plan	2012 Stock Incentive Plan	2012 Stock Incentive Plan
					Stock Options			Stock Options
Stock Options	'	'	'	'	'	'	'	'
Stock options vested (in shares)	'	'	'	'	1,534,000	'	'	'
Stock options under the Plan	'	'	'	'	'	'	'	'
Number of options outstanding, beginning balance (in shares)	'	'	'	'	'	74,300	'	'
Weighted Average Exercise Price, beginning of period (in dollars per share)	'	'	'	'	'	$425	'	'
Number of options, Granted (in shares)	'	'	'	'	185,000	800	'	'
Stock options exercised (in shares)	'	'	'	'	0	'	'	0
Stock options exercisable (in shares)	0	0	'	'	'	'	'	19,000
Weighted Average Exercise Price, Granted (in dollars per share)	'	'	'	'	'	$425	'	'
Weighted Average Fair Value, Granted (in dollars per share)	'	'	$1.73	'	'	$70.87	'	'
Number of options, Forfeited or modified (in shares)	'	'	'	'	5,623,000	5,600	'	'
Weighted Average Exercise Price, Forfeited or modified (in dollars per share)	'	'	'	'	'	$425	'	'
Number of options outstanding, closing balance (in shares)	'	'	'	'	'	69,500	74,300	'
Weighted Average Exercise Price, end of period (in dollars per share)	'	'	'	'	'	$425	$425	'
Weighted Average Remaining Contractual Term	'	'	'	'	'	'6 years 25 days	'6 years 9 months 25 days	'
Recognized stock compensation expense within selling, general and administrative expenses	$397	$1,113	'	'	'	'	'	'
Aggregate intrinsic value of stock options outstanding, excluding the effects of expected forfeitures	0	0	'	'	'	'	'	'
Aggregate intrinsic value of stock options exercisable	0	0	'	'	'	'	'	'
Unrecognized compensation cost	'	'	'	'	'	'	'	1,526
Additional disclosures	'	'	'	'	'	'	'	'
Weighted-average exercise price of options exercisable (in dollars per share)	'	'	'	'	'	'	'	$425
Weighted average remaining contractual term of options exercisable	'	'	'	'	'	'	'	'6 years 25 days
Total fair value of options vested	'	'	'	'	'	'	'	$120
Shares outstanding, vested, and expected to vest (including forfeiture adjusted unvested shares)	'	'	'	0	'	'	'	'
Weighted average exercise price of shares outstanding, vested, and expected to vest (including forfeiture adjusted unvested shares) (in dollars per share)	'	'	'	'	'	'	'	$425
Weighted average remaining contractual term of shares outstanding, vested, and expected to vest (including forfeiture adjusted unvested shares)	'	'	'	'	'	'	'	'6 years 18 days

Geographic_Operations_and_Conc2

Geographic Operations and Concentrations (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Dec. 31, 2012
			segment
			region
Geographic Operations and Concentrations	'	'	'	'	'
Number of Operating Segments	'	'	1	'	'
Number of regions that services are provided	'	'	2	'	'
Geographic information regarding operations	'	'	'	'	'
Revenue	$256,011	$210,931	$747,977	$624,213	'
Total assets	661,298	'	661,298	'	604,028
Americas	'	'	'	'	'
Geographic information regarding operations	'	'	'	'	'
Revenue	166,255	157,929	505,367	463,362	'
Total assets	520,028	'	520,028	'	536,149
United States	'	'	'	'	'
Geographic information regarding operations	'	'	'	'	'
Revenue	51,900	52,131	162,782	146,416	'
Philippines	'	'	'	'	'
Geographic information regarding operations	'	'	'	'	'
Revenue	55,506	50,122	165,017	149,486	'
Canada	'	'	'	'	'
Geographic information regarding operations	'	'	'	'	'
Revenue	24,720	25,908	79,945	81,562	'
Others	'	'	'	'	'
Geographic information regarding operations	'	'	'	'	'
Revenue	34,129	29,768	97,623	85,898	'
EMEA	'	'	'	'	'
Geographic information regarding operations	'	'	'	'	'
Revenue	89,756	53,002	242,610	160,851	'
Total assets	141,270	'	141,270	'	67,879
Great Britain	'	'	'	'	'
Geographic information regarding operations	'	'	'	'	'
Revenue	31,169	'	69,844	'	'
Others	'	'	'	'	'
Geographic information regarding operations	'	'	'	'	'
Revenue	$58,587	$53,002	$172,766	$160,851	'

Geographic_Operations_and_Conc3

Geographic Operations and Concentrations (Details 2)	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Percentage of revenue form largest customers	'	'	'	'
Number of largest clients	1	'	1	'
Microsoft	'	'	'	'
Percentage of revenue form largest customers	'	'	'	'
Percentage of revenue	12.00%	10.00%	13.00%	9.00%

Geographic_Operations_and_Conc4

Geographic Operations and Concentrations (Details 3) (Microsoft, Accounts Receivable, Credit Concentration Risk)	9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012
Microsoft | Accounts Receivable | Credit Concentration Risk	'	'
Revenue, Major Customer	'	'
Client accounts receivable as percentage of total accounts receivable	6.00%	4.00%

Guarantor_Financial_Informatio2

Guarantor Financial Information (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Condensed Consolidating Statement of Operations	'	'	'	'
Revenue	$256,011	$210,931	$747,977	$624,213
Direct cost of revenue	150,626	121,997	442,831	364,775
Gross profit	105,385	88,934	305,146	259,438
Operating expenses	95,019	81,638	282,128	250,624
Non-operating expenses (income)	10,293	8,680	26,798	23,140
Income (loss) before provision for income taxes	73	-1,384	-3,780	-14,326
Provision (benefit) for income taxes	-2,531	797	-106	2,976
Net income (loss)	2,604	-2,181	-3,674	-17,302
Customers	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Direct cost of revenue	150,626	121,997	442,831	364,775
Parent	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Operating expenses	465	874	1,254	2,492
Non-operating expenses (income)	8,734	8,103	25,871	23,465
Equity in Earnings of Subsidiaries	-2,760	2,288	-14,414	430
Income (loss) before provision for income taxes	-6,439	-11,265	-12,711	-26,387
Provision (benefit) for income taxes	-9,043	-9,084	-9,037	-9,085
Net income (loss)	2,604	-2,181	-3,674	-17,302
Guarantor subsidiaries	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Revenue	109,849	109,210	335,165	315,222
Direct cost of revenue	61,842	61,011	192,046	184,767
Gross profit	48,007	48,199	143,119	130,455
Operating expenses	45,069	42,025	139,333	129,636
Non-operating expenses (income)	-748	-2,092	-4,910	-6,486
Income (loss) before provision for income taxes	3,686	8,266	8,696	7,305
Provision (benefit) for income taxes	5,336	9,886	6,615	8,111
Net income (loss)	-1,650	-1,620	2,081	-806
Guarantor subsidiaries | Customers	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Direct cost of revenue	58,677	55,081	182,141	163,563
Guarantor subsidiaries | Intercompany	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Direct cost of revenue	3,165	5,930	9,905	21,204
Non-Guarantor subsidiaries	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Revenue	150,201	108,293	424,842	332,156
Direct cost of revenue	92,823	67,558	262,815	203,173
Gross profit	57,378	40,735	162,027	128,983
Operating expenses	49,485	38,739	141,541	118,496
Non-operating expenses (income)	2,307	2,669	5,837	6,161
Income (loss) before provision for income taxes	5,586	-673	14,649	4,326
Provision (benefit) for income taxes	1,176	-5	2,316	3,950
Net income (loss)	4,410	-668	12,333	376
Non-Guarantor subsidiaries | Customers	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Direct cost of revenue	91,949	66,916	260,690	201,212
Non-Guarantor subsidiaries | Intercompany	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Direct cost of revenue	874	642	2,125	1,961
Elimination	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Revenue	-4,039	-6,572	-12,030	-23,165
Direct cost of revenue	-4,039	-6,572	-12,030	-23,165
Equity in Earnings of Subsidiaries	2,760	-2,288	14,414	-430
Income (loss) before provision for income taxes	-2,760	2,288	-14,414	430
Net income (loss)	-2,760	2,288	-14,414	430
Elimination | Intercompany	'	'	'	'
Condensed Consolidating Statement of Operations	'	'	'	'
Direct cost of revenue	($4,039)	($6,572)	($12,030)	($23,165)

Guarantor_Financial_Informatio3

Guarantor Financial Information (Details 2) (USD $)	3 Months Ended				9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013		Sep. 30, 2012		Sep. 30, 2013		Sep. 30, 2012
Condensed Consolidating Statement of Comprehensive Income	'		'		'		'
Net income (loss)	$2,604		($2,181)		($3,674)		($17,302)
Other Comprehensive income:	'		'		'		'
Change in unrealized gain (loss) on forward exchange contracts, net of tax	1,714		2,316		-8,477		5,527
Change in cumulative translation adjustment	2,443	[1]	2,151	[1]	835	[1]	-349	[1]
Comprehensive income (loss)	6,761		2,286		-11,316		-12,124
Parent	'		'		'		'
Condensed Consolidating Statement of Comprehensive Income	'		'		'		'
Net income (loss)	2,604		-2,181		-3,674		-17,302
Other Comprehensive income:	'		'		'		'
Change in unrealized gain (loss) on forward exchange contracts, net of tax	1,714		2,316		-8,477		5,527
Change in cumulative translation adjustment	2,443		2,151		835		-349
Comprehensive income (loss)	6,761		2,286		-11,316		-12,124
Guarantor subsidiaries	'		'		'		'
Condensed Consolidating Statement of Comprehensive Income	'		'		'		'
Net income (loss)	-1,650		-1,620		2,081		-806
Other Comprehensive income:	'		'		'		'
Change in unrealized gain (loss) on forward exchange contracts, net of tax	1,113		1,423		-1,459		2,016
Change in cumulative translation adjustment	1,734		1,355		1,213		19
Comprehensive income (loss)	1,197		1,158		1,835		1,229
Non-Guarantor subsidiaries	'		'		'		'
Condensed Consolidating Statement of Comprehensive Income	'		'		'		'
Net income (loss)	4,410		-668		12,333		376
Other Comprehensive income:	'		'		'		'
Change in unrealized gain (loss) on forward exchange contracts, net of tax	601		893		-7,018		3,511
Change in cumulative translation adjustment	709		796		-378		-368
Comprehensive income (loss)	5,720		1,021		4,937		3,519
Elimination	'		'		'		'
Condensed Consolidating Statement of Comprehensive Income	'		'		'		'
Net income (loss)	-2,760		2,288		-14,414		430
Other Comprehensive income:	'		'		'		'
Change in unrealized gain (loss) on forward exchange contracts, net of tax	-1,714		-2,316		8,477		-5,527
Change in cumulative translation adjustment	-2,443		-2,151		-835		349
Comprehensive income (loss)	($6,917)		($2,179)		($6,772)		($4,748)
[1]	During the nine months ended September 30, 2012, we substantially liquidated our investment in Costa Rica. Accordingly, we reclassified $228 from cumulative translation adjustment to other foreign currency loss in our statement of operations. There were no sales or liquidations of investments in foreign entities during the three or nine months ended September 30, 2013.

Guarantor_Financial_Informatio4

Guarantor Financial Information (Details 3) (USD $)	Sep. 30, 2013	Dec. 31, 2012	Sep. 30, 2012	Dec. 31, 2011
In Thousands, unless otherwise specified
Assets	'	'	'	'
Cash and cash equivalents	$15,675	$18,735	$12,032	$23,248
Accounts receivable, net	188,377	164,929	'	'
Other current assets	23,736	29,008	'	'
Total current assets	227,788	212,672	'	'
Equipment and fixtures, net and other asset	116,950	112,267	'	'
Goodwill and intangible assets, net	316,560	279,089	'	'
Total assets	661,298	604,028	'	'
Liabilities and Stockholders' Equity	'	'	'	'
Accounts payable	19,034	16,359	'	'
Accrued employee compensation and benefits	71,828	58,035	'	'
Other accrued expenses	37,216	20,473	'	'
Other current liabilities	58,767	21,318	'	'
Total current liabilities	186,845	116,185	'	'
Long-term liabilities	274,760	277,947	'	'
Total shareholders' equity (deficit)	199,693	209,896	'	'
Total liabilities and stockholders' equity	661,298	604,028	'	'
Parent	'	'	'	'
Assets	'	'	'	'
Cash and cash equivalents	6	6	6	6
Intercompany receivable	37,576	32,239	'	'
Other current assets	3,972	3,587	'	'
Total current assets	41,554	35,832	'	'
Equipment and fixtures, net and other asset	'	2,254	'	'
Investment in subsidiaries	456,947	450,175	'	'
Total assets	498,501	488,261	'	'
Liabilities and Stockholders' Equity	'	'	'	'
Other accrued expenses	13,113	5,947	'	'
Other current liabilities	29,797	'	'	'
Total current liabilities	42,910	5,947	'	'
Intercompany notes payable	27,845	41,634	'	'
Long-term liabilities	228,053	230,784	'	'
Total shareholders' equity (deficit)	199,693	209,896	'	'
Total liabilities and stockholders' equity	498,501	488,261	'	'
Guarantor subsidiaries	'	'	'	'
Assets	'	'	'	'
Cash and cash equivalents	1,614	9,975	3,352	11,143
Accounts receivable, net	150,709	146,078	'	'
Other current assets	10,437	14,878	'	'
Total current assets	162,760	170,931	'	'
Equipment and fixtures, net and other asset	54,092	48,019	'	'
Investment in subsidiaries	134,288	74,783	'	'
Intercompany receivable	140,766	114,480	'	'
Goodwill and intangible assets, net	162,682	169,792	'	'
Total assets	654,588	578,005	'	'
Liabilities and Stockholders' Equity	'	'	'	'
Accounts payable	8,939	7,485	'	'
Accrued employee compensation and benefits	21,372	18,467	'	'
Other accrued expenses	6,703	5,876	'	'
Other current liabilities	11,615	11,683	'	'
Intercompany payable	133,269	118,041	'	'
Total current liabilities	181,898	161,552	'	'
Long-term liabilities	26,771	31,915	'	'
Total shareholders' equity (deficit)	445,919	384,538	'	'
Total liabilities and stockholders' equity	654,588	578,005	'	'
Non-Guarantor subsidiaries	'	'	'	'
Assets	'	'	'	'
Cash and cash equivalents	14,055	8,754	8,674	12,099
Accounts receivable, net	37,668	18,851	'	'
Intercompany receivable	103,075	88,776	'	'
Other current assets	9,327	10,543	'	'
Total current assets	164,125	126,924	'	'
Equipment and fixtures, net and other asset	62,858	61,994	'	'
Investment in subsidiaries	17	17	'	'
Goodwill and intangible assets, net	153,878	109,297	'	'
Total assets	380,878	298,232	'	'
Liabilities and Stockholders' Equity	'	'	'	'
Accounts payable	10,095	8,874	'	'
Accrued employee compensation and benefits	50,456	39,568	'	'
Other accrued expenses	17,400	8,650	'	'
Other current liabilities	17,355	9,635	'	'
Intercompany payable	7,382	2,974	'	'
Total current liabilities	102,688	69,701	'	'
Intercompany notes payable	112,921	72,846	'	'
Long-term liabilities	19,936	15,248	'	'
Total shareholders' equity (deficit)	145,333	140,437	'	'
Total liabilities and stockholders' equity	380,878	298,232	'	'
Elimination	'	'	'	'
Assets	'	'	'	'
Intercompany receivable	-140,651	-121,015	'	'
Total current assets	-140,651	-121,015	'	'
Investment in subsidiaries	-591,252	-524,975	'	'
Intercompany receivable	-140,766	-114,480	'	'
Total assets	-872,669	-760,470	'	'
Liabilities and Stockholders' Equity	'	'	'	'
Intercompany payable	-140,651	-121,015	'	'
Total current liabilities	-140,651	-121,015	'	'
Intercompany notes payable	-140,766	-114,480	'	'
Total shareholders' equity (deficit)	-591,252	-524,975	'	'
Total liabilities and stockholders' equity	($872,669)	($760,470)	'	'

Guarantor_Financial_Informatio5

Guarantor Financial Information (Details 4) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012
Condensed Statements of Cash Flows	'	'
Net cash provided by (used in) operating activities	$49,872	$33,383
Cash flows from investing activities:	'	'
Acquisitions of business	-44,022	'
Cash acquired from acquisitions	5,217	'
Additions to equipment and fixtures	-31,147	-36,556
Net cash used in investing activities	-69,952	-36,556
Cash flows from financing activities:	'	'
Net borrowings (repayments) on line of credit	-4,884	-8,095
Net borrowings (repayments) on long term debt	32,683	8,719
Net repayments on capital leases	-8,994	-8,745
Tax payments for withholding on restricted stock	'	-11
Net cash provided by (used in) financing activities	18,805	-8,132
Effect of exchange rates on cash and cash equivalents	-1,785	89
Net decrease in cash and cash equivalents	-3,060	-11,216
Cash and cash equivalents, beginning of period	18,735	23,248
Cash and cash equivalents, end of period	15,675	12,032
Parent	'	'
Condensed Statements of Cash Flows	'	'
Net cash provided by (used in) operating activities	-6,591	-5,781
Cash flows from investing activities:	'	'
Net intercompany receivables	-5,337	-9,032
Net cash used in investing activities	-5,337	-9,032
Cash flows from financing activities:	'	'
Net borrowings (repayments) on line of credit	-4,884	-8,095
Net borrowings (repayments) on long term debt	30,601	'
Net intercompany payables	-13,789	22,919
Tax payments for withholding on restricted stock	'	-11
Net cash provided by (used in) financing activities	11,928	14,813
Cash and cash equivalents, beginning of period	6	6
Cash and cash equivalents, end of period	6	6
Guarantor subsidiaries	'	'
Condensed Statements of Cash Flows	'	'
Net cash provided by (used in) operating activities	26,604	9,557
Cash flows from investing activities:	'	'
Net intercompany receivables	-26,287	-31,610
Investment in subsidiaries	'	-100
Additions to equipment and fixtures	-21,439	-11,214
Net cash used in investing activities	-47,726	-42,924
Cash flows from financing activities:	'	'
Net borrowings (repayments) on long term debt	3,182	1,125
Net repayments on capital leases	-6,582	-6,687
Net intercompany payables	15,448	30,994
Net cash provided by (used in) financing activities	12,048	25,432
Effect of exchange rates on cash and cash equivalents	713	144
Net decrease in cash and cash equivalents	-8,361	-7,791
Cash and cash equivalents, beginning of period	9,975	11,143
Cash and cash equivalents, end of period	1,614	3,352
Non-Guarantor subsidiaries	'	'
Condensed Statements of Cash Flows	'	'
Net cash provided by (used in) operating activities	29,859	29,607
Cash flows from investing activities:	'	'
Net intercompany receivables	-14,299	-23,981
Acquisitions of business	-44,022	'
Cash acquired from acquisitions	5,217	'
Additions to equipment and fixtures	-9,708	-25,342
Net cash used in investing activities	-62,812	-49,323
Cash flows from financing activities:	'	'
Net borrowings (repayments) on long term debt	-1,100	7,594
Net repayments on capital leases	-2,412	-2,058
Investment from parent	'	100
Net intercompany payables	44,264	10,710
Net cash provided by (used in) financing activities	40,752	16,346
Effect of exchange rates on cash and cash equivalents	-2,498	-55
Net decrease in cash and cash equivalents	5,301	-3,425
Cash and cash equivalents, beginning of period	8,754	12,099
Cash and cash equivalents, end of period	14,055	8,674
Elimination	'	'
Cash flows from investing activities:	'	'
Net intercompany receivables	45,923	64,623
Investment in subsidiaries	'	100
Net cash used in investing activities	45,923	64,723
Cash flows from financing activities:	'	'
Investment from parent	'	-100
Net intercompany payables	-45,923	-64,623
Net cash provided by (used in) financing activities	($45,923)	($64,723)