Stream Global Services (SGS) 8-K Investor and Corporate Presentation

Stream Global Services

Investor and Corporate Presentation

June 2009

Company Confidential

Exhibit 99.1

2

Stream Overview

•

15+ years of experience in BPO outsourcing services –

high-end technical support and customer care

•

Full service CRM and BPO company

•

Experienced management team of industry veterans

•

Strong double-digit revenue growth year over year

since 2004: $580 million to $600 million plus

estimated range for 2009

•

Strong EBITDA growth and earnings power

•

Solid balance sheet and capital base

•

Well funded sponsorship from Ares Management

LLC: $30 billion under management

•

Managing 80+ million customer contacts a year for

100+ clients

•

Presence of every continent with Fortune 1000 clients

•

17,000 employees in 18 countries, 35 solution centers

–

multi-shore strategy employed across our network

Global Scale

Financial

Stability

Trusted

Partner

3

Our Vision, Mission, Values

Stream Confidential

4

Our Vision: Build a Fully Integrated BPO Company

Integrated BPO Model Servicing Fortune 1000 clients both on-shore and off-shore using state-of-the-art technology

Common Technology Infrastructure with Specific Software Applications

World class clients in technology, software, telecommunications,

healthcare, government and education sectors

Global service location footprint –

North America, Europe, India, China, the Philippines, Latin America and South America

Credit and collections

Billing services

Data analytics

Reporting services

Finance

&

Accounting

Lead generation

Web portal mgmt

Up-selling services

Customer retention

Sales

&

Marketing

CRM

Customer care

Warranty services

Technical support

SaaS/Portals

Data

Management

EMR database

Hosting services

Application management

Digital document

management

Transcription and

interpretation

IVR technology

Hosting

Information

&

Language Services

BPO Service Cycle

Stream Confidential

5

CRM Market estimated to grow to $95 billion by 2012: 11.5% CAGR

Growth Drivers

Vendor Consolidation

Increasing Propensity to Outsource

Migration of Captive Internal Operations to Outsourcers

Massive Industry Consolidation

CRM Industry Growth

Source: IDC WW & US Customer Care BPO Report

Stream Confidential

6

Financial Summary

Stream Confidential

2007 results include Stream Holdings (SHC) only

2008 Adjusted & Pro-forma estimate assuming SHC acquisition for full year

2009 estimates mid-point of range

7

Stream Confidential

Q1 Consolidated Income Statement 

Pro Forma Adjusted for 2008 Pre-Acquisition Client Losses

**  Q1’08 Pro-forma adjusted for loss of several clients prior to July 31, 2008 acquisition

8

Stream’s Diversified Sector and Client Portfolio

Communications Broadband

13%              

Computing & Hardware

44%

Software/Networking

15%

Entertainment & Media

15%

Retail/Consumer Electronics

13%

& Other

Industries Served in 2009B Revenue %

Stream Confidential

9

Smart Shore Model for Global Coverage

London, ON

Chilliwack, BC

Beaverton, OR

La Coruña, SP

Belleville, ON

Watertown, NY

Sergeant Bluff, IA

Milan, IT

Angers, FR

Berlin, GE

San Salvador, ES

Tampa, FL

Santo Domingo, DR

Mumbai, India

Manila, PH

Cairo, EG

Tunis, TUN (3)

Derry, UK (2)

Velizy, FR

Szczecin, PO

Sofia, BU

Cagliari, IT

Brazil

CALA #6

2  

Tier US

Russia

China

Japan

San Jose, CR

Dublin, IR

South Africa

Nordic Site

AMERICA Sites

EMEA Sites

APAC Sites

Expansion Possibilities

Cape Breton, NS

Helsingborg, SW

Argentina

Dallas, TX

Amsterdam, NL

Stream Confidential

WW HEADQUARTERS

BOSTON, MA

EMEA HEADQUARTERS

AMSTERDAM, NL

nd

10

Strategic Initiatives –

2009 and Beyond

Stream Confidential

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