Stream Global Services Investor and Corporate Presentation June 2009 Company Confidential Exhibit 99.1 |
2 Stream Overview • 15+ years of experience in BPO outsourcing services – high-end technical support and customer care • Full service CRM and BPO company • Experienced management team of industry veterans • Strong double-digit revenue growth year over year since 2004: $580 million to $600 million plus estimated range for 2009 • Strong EBITDA growth and earnings power • Solid balance sheet and capital base • Well funded sponsorship from Ares Management LLC: $30 billion under management • Managing 80+ million customer contacts a year for 100+ clients • Presence of every continent with Fortune 1000 clients • 17,000 employees in 18 countries, 35 solution centers – multi-shore strategy employed across our network Global Scale Financial Stability Trusted Partner |
3 Our Vision, Mission, Values Stream Confidential |
4 Our Vision: Build a Fully Integrated BPO Company Integrated BPO Model Servicing Fortune 1000 clients both on-shore and off-shore using state-of-the-art technology Common Technology Infrastructure with Specific Software Applications World class clients in technology, software, telecommunications, healthcare, government and education sectors Global service location footprint – North America, Europe, India, China, the Philippines, Latin America and South America Credit and collections Billing services Data analytics Reporting services Finance & Accounting Lead generation Web portal mgmt Up-selling services Customer retention Sales & Marketing CRM Customer care Warranty services Technical support SaaS/Portals Data Management EMR database Hosting services Application management Digital document management Transcription and interpretation IVR technology Hosting Information & Language Services BPO Service Cycle Stream Confidential |
5 CRM Market estimated to grow to $95 billion by 2012: 11.5% CAGR Growth Drivers Vendor Consolidation Increasing Propensity to Outsource Migration of Captive Internal Operations to Outsourcers Massive Industry Consolidation CRM Industry Growth Source: IDC WW & US Customer Care BPO Report Stream Confidential |
6 Financial Summary Stream Confidential 2007 results include Stream Holdings (SHC) only 2008 Adjusted & Pro-forma estimate assuming SHC acquisition for full year 2009 estimates mid-point of range |
7 Stream Confidential Q1 Consolidated Income Statement Pro Forma Adjusted for 2008 Pre-Acquisition Client Losses ** Q1’08 Pro-forma adjusted for loss of several clients prior to July 31, 2008 acquisition |
8 Stream’s Diversified Sector and Client Portfolio Communications Broadband 13% Computing & Hardware 44% Software/Networking 15% Entertainment & Media 15% Retail/Consumer Electronics 13% & Other Industries Served in 2009B Revenue % Stream Confidential |
9 Smart Shore Model for Global Coverage London, ON Chilliwack, BC Beaverton, OR La Coruña, SP Belleville, ON Watertown, NY Sergeant Bluff, IA Milan, IT Angers, FR Berlin, GE San Salvador, ES Tampa, FL Santo Domingo, DR Mumbai, India Manila, PH Cairo, EG Tunis, TUN (3) Derry, UK (2) Velizy, FR Szczecin, PO Sofia, BU Cagliari, IT Brazil CALA #6 2 Tier US Russia China Japan San Jose, CR Dublin, IR South Africa Nordic Site AMERICA Sites EMEA Sites APAC Sites Expansion Possibilities Cape Breton, NS Helsingborg, SW Argentina Dallas, TX Amsterdam, NL Stream Confidential WW HEADQUARTERS BOSTON, MA EMEA HEADQUARTERS AMSTERDAM, NL nd |
10 Strategic Initiatives – 2009 and Beyond Stream Confidential |
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