Zuora (ZUO) 10-Q 8 Jun 20 2021 Q1 Quarterly report Financial data

Cover Page

Cover Page - shares shares in Millions	3 Months Ended
	Apr. 30, 2020	May 31, 2020
Document Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Apr. 30, 2020
Document Transition Report	false
Entity File Number	001-38451
Entity Registrant Name	Zuora, Inc
Entity Central Index Key	0001423774
Current Fiscal Year End Date	--01-31
Document Fiscal Year Focus	2021
Document Fiscal Period Focus	Q1
Amendment Flag	false
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	20-5530976
Entity Address, Address Line One	101 Redwood Shores Parkway
Entity Address, City or Town	Redwood City
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94065
City Area Code	888
Local Phone Number	976-9056
Title of 12(b) Security	Class A common stock, par value $0.0001 per share
Trading Symbol	ZUO
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Class A common stock
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		99.9
Class B common stock
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		16

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Apr. 30, 2020	Jan. 31, 2020
Current assets:
Cash and cash equivalents	$ 84,694	$ 54,275
Short-term investments	87,898	117,662
Accounts receivable, net	59,365	68,875
Deferred commissions, current portion	10,080	9,585
Prepaid expenses and other current assets	15,550	16,387
Total current assets	257,587	266,784
Property and equipment, net	36,074	33,489
Operating lease right-of-use assets	52,857	54,286
Purchased intangibles, net	5,197	5,620
Deferred commissions, net of current portion	18,748	19,591
Goodwill	17,632	17,632
Other assets	4,076	4,825
Total assets	392,171	402,227
Current liabilities:
Accounts payable	5,343	2,098
Accrued expenses and other current liabilities	14,083	17,731
Accrued employee liabilities	23,807	24,193
Debt, current portion	4,432	4,432
Deferred revenue, current portion	107,728	111,411
Operating lease liabilities, current portion	6,268	5,755
Total current liabilities	161,661	165,620
Debt, net of current portion	4,991	6,094
Deferred revenue, net of current portion	782	1,007
Operating lease liabilities, net of current portion	60,359	62,307
Deferred tax liabilities	1,591	1,569
Other long-term liabilities	954	971
Total liabilities	230,338	237,568
Commitments and contingencies
Stockholders’ equity:
Additional paid-in capital	570,239	555,307
Accumulated other comprehensive (loss) income	(82)	188
Accumulated deficit	(408,336)	(390,848)
Total stockholders’ equity	161,833	164,659
Total liabilities and stockholders’ equity	392,171	402,227
Class A common stock
Stockholders’ equity:
Common stock	10	10
Class B common stock
Stockholders’ equity:
Common stock	$ 2	$ 2

Condensed Consolidated Statemen

Condensed Consolidated Statements of Comprehensive Loss - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Revenue:
Total revenue	$ 73,898	$ 64,109
Cost of revenue:
Total cost of revenue	32,297	32,031
Gross profit	41,601	32,078
Operating expenses:
Research and development	17,543	17,015
Sales and marketing	28,496	25,501
General and administrative	13,265	10,445
Total operating expenses	59,304	52,961
Loss from operations	(17,703)	(20,883)
Interest and other income (expense), net	378	535
Loss before income taxes	(17,325)	(20,348)
Income tax provision	(163)	(244)
Net loss	(17,488)	(20,592)	[1]
Comprehensive loss:
Foreign currency translation adjustment	(427)	(75)
Unrealized gain (loss) on available-for-sale securities	157	24
Comprehensive loss	$ (17,758)	$ (20,643)
Net loss per share, basic and diluted (in dollars per share)	$ (0.15)	$ (0.19)
Weighted-average shares outstanding used in calculating net loss per share attributable to common stockholders, basic and diluted (in shares)	115,139	108,821
Subscription
Revenue:
Total revenue	$ 56,896	$ 47,311
Cost of revenue:
Total cost of revenue	13,615	11,933
Professional services
Revenue:
Total revenue	17,002	16,798
Cost of revenue:
Total cost of revenue	$ 18,682	$ 20,098
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Stockholders' Equity - USD ($) shares in Thousands, $ in Thousands	Total		Class A common stock	Class B common stock	Common StockClass A common stock	Common StockClass B common stock	Additional Paid-in Capital	Accumulated Other Comprehensive Income	Accumulated Deficit
Beginning balance (in shares) at Jan. 31, 2019					77,119	32,575
Beginning balance at Jan. 31, 2019	$ 181,814				$ 8	$ 3	$ 488,776	$ 481	$ (307,454)
Conversion of Class B common stock to Class A common stock (in shares)					7,909
Conversion of Class B common stock to Class A common stock (in shares)						(7,909)
Conversion of Class B common stock to Class A common stock	0
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)					(7)
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)						1,247
Issuance of common stock upon exercise of stock options, net of repurchases	4,846						4,846
Lapse of restrictions on common stock related to early exercise of stock options	205						205
RSU releases (in shares)					76	51
RSU releases	0
Deferred offering costs	38						38
Stock-based compensation	7,959						7,959
Other comprehensive loss	(51)							(51)
Net loss	(20,592)	[1]							(20,592)
Ending balance (in shares) at Apr. 30, 2019					85,097	25,964
Ending balance at Apr. 30, 2019	174,219				$ 8	$ 3	501,824	430	(328,046)
Beginning balance (in shares) at Jan. 31, 2020					97,134	17,348
Beginning balance at Jan. 31, 2020	164,659				$ 10	$ 2	555,307	188	(390,848)
Conversion of Class B common stock to Class A common stock (in shares)					2,186
Conversion of Class B common stock to Class A common stock (in shares)						(2,186)
Conversion of Class B common stock to Class A common stock	$ 0
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)					(2)
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)	856					856
Issuance of common stock upon exercise of stock options, net of repurchases	$ 4,009						4,009
Lapse of restrictions on common stock related to early exercise of stock options	39						39
RSU releases (in shares)					337	40
RSU releases	0
Stock-based compensation	10,884						10,884
Other comprehensive loss	(270)							(270)
Net loss	(17,488)								(17,488)
Ending balance (in shares) at Apr. 30, 2020			99,700	16,100	99,655	16,058
Ending balance at Apr. 30, 2020	$ 161,833				$ 10	$ 2	$ 570,239	$ (82)	$ (408,336)
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019	[1]
Cash flows from operating activities:
Net loss	$ (17,488)	$ (20,592)
Adjustments to reconcile net loss to net cash used in operating activities:
Depreciation, amortization and accretion	3,495	2,285
Stock-based compensation	10,884	7,959
Provision for doubtful accounts	992	1,344
Amortization of deferred commissions	2,623	2,306
Reduction in carrying amount of right-of-use assets	2,286	1,736
Other	167	11
Changes in operating assets and liabilities:
Accounts receivable	8,518	4,453
Prepaid expenses and other assets	1,591	(2,471)
Deferred commissions	(2,275)	(1,924)
Accounts payable	2,096	4
Accrued expenses and other liabilities	(2,469)	(202)
Accrued employee liabilities	(386)	3,638
Deferred revenue	(3,908)	1,477
Operating lease liabilities	(3,175)	(2,186)
Net cash provided by (used in) operating activities	2,951	(2,162)
Cash flows from investing activities:
Purchases of property and equipment	(5,120)	(1,676)
Purchases of short-term investments	(10,901)	(67,705)
Sales of short-term investments	2,511	3,496
Maturities of short-term investments	38,500	55,900
Net cash provided by (used in) investing activities	24,990	(9,985)
Cash flows from financing activities:
Proceeds from issuance of common stock upon exercise of stock options	4,022	4,846
Repurchases of unvested common stock	(7)	(40)
Principal payments on long-term debt	(1,110)	0
Net cash provided by financing activities	2,905	4,806
Effect of exchange rates on cash and cash equivalents	(427)	(75)
Net increase (decrease) in cash and cash equivalents	30,419	(7,416)
Cash and cash equivalents, beginning of period	54,275	70,024
Cash and cash equivalents, end of period	84,694	62,608
Supplemental disclosure of non-cash investing and financing activities:
Lapse in restrictions on early exercised common stock options	39	205
Property and equipment purchases accrued or in accounts payable	$ 2,604	$ 288
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Overview and Basis of Presentat

Overview and Basis of Presentation	3 Months Ended
	Apr. 30, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Overview and Basis of Presentation	Note 1. Overview and Basis of Presentation Description of Business Zuora, Inc. was incorporated in the state of Delaware in 2006 and began operations in 2007. Zuora’s fiscal year ends on January 31. Zuora is headquartered in Redwood City, California. The Company provides software that enables companies across multiple industries and geographies to launch, manage or transform to a subscription business model. Architected specifically for dynamic, recurring subscription business models, Zuora's cloud-based software functions as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process, including billing and revenue recognition. Zuora's solution enables businesses to easily change pricing and packaging for products and services to grow and scale, to efficiently comply with revenue recognition standards, and to build meaningful relationships with their subscribers. References to Zuora, “Company”, “our”, or “we” in these notes refer to Zuora, Inc. and its subsidiaries on a consolidated basis. Basis of Presentation and Principles of Consolidation The accompanying unaudited condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC) regarding interim financial reporting. All intercompany balances and transactions have been eliminated in consolidation. The unaudited condensed consolidated balance sheet as of January 31, 2020 included herein was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of comprehensive loss, statements of cash flows and statements of stockholders' equity for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year ending January 31, 2021 or any future period. The accompanying unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in the Company's Annual Report on Form 10-K for the fiscal year ended January 31, 2020, filed with the Securities and Exchange Commission (SEC) on March 31, 2020 (Annual Report). Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements, as well as reported amounts of revenue and expenses during the reporting period. The Company’s most significant estimates and assumptions are related to revenue recognition with respect to the determination of the standalone selling prices for the Company’s services; estimates of the useful life of benefits of commissions; valuation of the Company’s stock-based awards; estimates of allowance for doubtful accounts; estimates of the fair value of goodwill, intangible assets, investments, and other long-lived assets; and the valuation of deferred income tax assets and contingencies. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances. Accordingly, actual results may differ materially from these estimates under different assumptions or conditions.

Summary of Significant Accounti

Summary of Significant Accounting Policies and Recent Accounting Pronouncements	3 Months Ended
	Apr. 30, 2020
Accounting Policies [Abstract]
Summary of Significant Accounting Policies and Recent Accounting Pronouncements	Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements The Company’s significant accounting policies are discussed in Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements in the Company's Annual Report on Form 10-K for the fiscal year ended January 31, 2020, filed with the SEC on March 31, 2020. There have been no significant changes to these policies during the three months ended April 30, 2020 except for updates resulting from the adoption of Topic 326, as discussed below. Recent Accounting Pronouncements—Not Yet Adopted In December 2019, the FASB issued ASU 2019-12, which simplifies the accounting for income taxes by removing certain exceptions to the general principles in the existing guidance for income taxes and making other minor improvements. The amendments in the ASU are effective for the Company on February 1, 2021. The Company does not plan to early adopt this ASU at this time and the adoption of this standard is not expected to have a material impact on the consolidated financial statements. Recent Accounting Pronouncements—Adopted The Company became a large accelerated filer on January 31, 2020 and lost the ability to delay adoption of new or revised accounting pronouncements. Effective February 1, 2019, the Company adopted FASB ASU No. 2016-02, Leases (Topic 842), which supersedes the guidance in ASC 840, Leases, and requires recognition of right-of-use (ROU) assets and lease liabilities on the Company's consolidated balance sheets. Amounts presented in the unaudited condensed consolidated financial statements for fiscal year 2020 have been adjusted to reflect the adoption of Topic 842. In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments , and also issued subsequent amendments to the initial guidance including ASU 2018-19, ASU 2019-04, ASU 2019-05, and ASU 2019-11 (collectively, Topic 326), which introduced a new impairment model for recognizing credit losses on financial instruments based on an estimate of current expected credit losses (CECL). The new model uses a forward-looking expected loss method rather than the incurred loss model for recognizing credit losses. Additionally, any expected credit losses are to be reflected as allowances rather than reductions in the amortized cost of available-for-sale debt securities. The Company adopted Topic 326 beginning February 1, 2020 and the adoption of the standard did not have a material impact on the its unaudited condensed consolidated financial statements. However, the adoption resulted in modifying the Company's policies for accounts receivable and available-for-sale securities as follows: Accounts Receivable: Trade accounts receivable are recorded at the invoiced amount. Prior to the Company’s adoption of Topic 326, the accounts receivable balance was reduced by an allowance for doubtful accounts that was determined based on the Company’s assessment of the collectability of customer accounts. Under Topic 326, the Company measures expected credit losses of accounts receivable on a collective (pool) basis, aggregating accounts receivable that have accounts balances above or below a certain threshold. For the receivable balances below the threshold, the Company applies a credit-loss percentage that is based on its historical credit losses. For the receivable balances above the threshold, the Company performs an analysis on the related customers and reserves the full amount for any customer accounts where collectability may be at risk. The COVID-19 pandemic and recent economic downturn also prompted the Company to include additional reserves for customers in industries that could be more heavily impacted by these events. The Company will reassess the impact of these events and any other events that may arise in the future in developing its estimates for expected credit losses, and will make any necessary adjustments to the related reserve balance. The Company recorded an allowance for credit losses of $4.1 million as of April 30, 2020, and the allowance for doubtful accounts balance was $2.9 million as of January 31, 2020. Available-for-Sale Securities: Available-for-sale securities are reported at fair value, with unrealized gains and losses and the related tax impact included as a separate component of stockholders’ equity and in comprehensive loss. Accrued interest of $0.4 million as of April 30, 2020 is excluded from both the fair value and the amortized cost of the Company’s available-for-sale securities and is recorded in prepaid expenses and other current assets in its condensed consolidated balance sheet. The Company has elected to not record an allowance for credit losses for accrued interest on available-for-sale securities and will reverse the accrued interest against interest income in the period in which it is determined that the accrued interest is uncollectible. Prior to fiscal 2021, the Company followed the guidance in ASC 320 Investments-Debt and Equity Securities in determining whether unrealized losses were other than temporary. Under Topic 326, the Company now considers whether unrealized losses have resulted from a credit loss or other factors. The Company had no unrealized losses on its available-for-sale securities as of April 30, 2020 and as of January 31, 2020, and does not expect credit losses on its current investments in future periods. Therefore, the Company has concluded that an allowance for credit losses was unnecessary as of the February 1, 2020 adoption date and as of April 30, 2020. The Company had no realized losses on available-for-sale securities during the periods presented. The Company uses the specific identification method to determine the cost basis of investments sold.

Investments

Investments	3 Months Ended
	Apr. 30, 2020
Investments, Debt and Equity Securities [Abstract]
Investments	Note 3. Investments The amortized costs, unrealized gains and losses and estimated fair values of the Company’s short-term investments were as follows (in thousands): April 30, 2020 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 22,033 $ 144 $ — $ 22,177 Corporate bonds 41,503 188 — 41,691 Commercial paper 24,030 — — 24,030 Total short-term investments $ 87,566 $ 332 $ — $ 87,898 January 31, 2020 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 34,053 $ 41 $ — $ 34,094 Corporate bonds 45,601 81 — 45,682 Commercial paper 37,886 — — 37,886 Total short-term investments $ 117,540 $ 122 $ — $ 117,662 There were no material realized gains or losses from sales of marketable securities that were reclassified out of accumulated other comprehensive (loss) income into investment income during the three months ended April 30, 2020 and 2019. All securities had stated effective maturities of less than two years as of April 30, 2020.

Fair Value Measurements

Fair Value Measurements	3 Months Ended
	Apr. 30, 2020
Fair Value Disclosures [Abstract]
Fair Value Measurements	Note 4. Fair Value Measurements The accounting guidance for fair value measurements establishes a three-tier hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value as follows: Level input Input definition Level 1 Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets Level 2 Inputs other than quoted prices included within Level 1 that are observable for the asset or liability through corroboration with market data at the measurement date Level 3 Unobservable inputs that reflect management’s best estimate of what market participants would use in pricing the asset or liability at the measurement date In general, and where applicable, the Company uses quoted prices in active markets for identical assets or liabilities to determine fair value. If quoted prices in active markets for identical assets or liabilities are not available to determine fair value, then the Company uses quoted prices for similar assets and liabilities or inputs other than the quoted prices that are observable either directly or indirectly. The following tables summarize the Company ’ s fair value hierarchy for its financial assets measured at fair value on a recurring basis (in thousands): April 30, 2020 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 64,868 $ — $ — $ 64,868 Short-term investments: U.S. government securities $ — $ 22,177 $ — $ 22,177 Corporate bonds — 41,691 — 41,691 Commercial paper — 24,030 — 24,030 Total short-term investments $ — $ 87,898 $ — $ 87,898 January 31, 2020 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 37,906 $ — $ — $ 37,906 Short-term investments: U.S. government securities $ — $ 34,094 $ — $ 34,094 Corporate bonds — 45,682 — 45,682 Commercial paper — 37,886 — 37,886 Total short-term investments $ — $ 117,662 $ — $ 117,662

Deferred Commissions

Deferred Commissions	3 Months Ended
	Apr. 30, 2020
Revenue from Contract with Customer [Abstract]
Deferred Commissions	Note 5. Deferred Commissions Deferred commissions related to incremental costs of obtaining customer contracts, and amortization expense for deferred commissions were as follows at the respective dates and for the periods presented below (in thousands): April 30, 2020 January 31, 2020 Deferred commissions $ 28,828 $ 29,176 Three Months Ended April 30, 2020 2019 Amortization expense $ 2,623 $ 2,306 There was no impairment loss in relation to the costs capitalized for the periods presented.

Prepaid Expenses and Other Curr

Prepaid Expenses and Other Current Assets	3 Months Ended
	Apr. 30, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Prepaid Expenses and Other Current Assets	Note 6. Prepaid Expenses and Other Current Assets Prepaid expenses and other current assets consisted of the following (in thousands): April 30, 2020 January 31, 2020 Prepaid software subscriptions $ 4,836 $ 4,036 Contract assets 2,119 2,476 Prepaid hosting costs 1,725 1,611 Insurance recovery receivable 1,442 1,442 Prepaid insurance 1,303 1,630 Taxes 613 729 Other 3,512 4,463 Total $ 15,550 $ 16,387

Property and Equipment, Net

Property and Equipment, Net	3 Months Ended
	Apr. 30, 2020
Property, Plant and Equipment [Abstract]
Property and Equipment, Net	Note 7. Property and Equipment, Net Property and equipment, net consisted of the following (in thousands): April 30, 2020 January 31, 2020 Leasehold improvements $ 18,740 $ 16,865 Software 16,816 15,329 Servers 13,441 14,596 Computer equipment 11,940 11,249 Furniture and fixtures 5,060 4,987 Vehicles 104 108 66,101 63,134 Less accumulated depreciation and amortization (30,027) (29,645) Total $ 36,074 $ 33,489 The following table summarizes the capitalized internal-use software costs included within the Software line item in the table above (in thousands): Three Months Ended April 30, 2020 2019 Internal-use software costs capitalized during the period $ 1,438 $ 430 April 30, 2020 January 31, 2020 Total capitalized internal-use software, net of accumulated amortization $ 7,554 $ 6,275 Total depreciation and amortization expense related to property and equipment, including amortization of internal-use software, was $2.3 million and $2.0 million for the three months ended April 30, 2020 and 2019, respectively, and is included in Operating expenses and Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss.

Purchased Intangible Assets

Purchased Intangible Assets	3 Months Ended
	Apr. 30, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Purchased Intangible Assets	Note 8. Purchased Intangible Assets The following table summarizes the purchased intangible asset balances (in thousands): April 30, 2020 Gross Accumulated Net Carrying Developed technology $ 7,697 $ (5,425) $ 2,272 Customer relationships 4,287 (1,892) 2,395 Trade names 909 (379) 530 Total $ 12,893 $ (7,696) $ 5,197 January 31, 2020 Gross Accumulated Net Carrying Developed technology $ 7,697 $ (5,152) $ 2,545 Customer relationships 4,287 (1,775) 2,512 Trade names 909 (346) 563 Total $ 12,893 $ (7,273) $ 5,620 Amortization expense related to purchased intangible assets was approximately $0.4 million and $0.5 million for the three months ended April 30, 2020 and 2019, respectively. Amortization expense related to purchased intangible assets is included in Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss.

Accrued Expenses and Other Curr

Accrued Expenses and Other Current Liabilities	3 Months Ended
	Apr. 30, 2020
Payables and Accruals [Abstract]
Accrued Expenses and Other Current Liabilities	Note 9. Accrued Expenses and Other Current Liabilities Accrued expenses and other current liabilities consisted of the following (in thousands): April 30, 2020 January 31, 2020 Accrued goods and services taxes $ 4,152 $ 4,371 Accrued outside services and consulting 2,614 2,800 Accrued hosting and third-party licenses 1,736 1,846 Accrued property and equipment 1,455 3,442 Accrued taxes 340 432 Other accrued expenses 3,786 4,840 Total $ 14,083 $ 17,731

Debt

Debt	3 Months Ended
	Apr. 30, 2020
Debt Disclosure [Abstract]
Debt	Note 10. Debt In June 2017, the Company entered into a loan and security agreement with Silicon Valley Bank that includes both a revolving and term loan facility. In October 2018, the agreement was amended (Debt Agreement) to, among other things, increase the availability under the revolving loan to $30.0 million (from $10.0 million), lower the borrowing costs under both the revolving and term loans to the prime rate published by the Wall Street Journal (WSJ Prime Rate) minus 1.00%, extend the interest-only repayment period under the term loan until June 2019, after which time principal and interest would become due in thirty-six (36) equal monthly installments, extend the revolving loan maturity date until October 2021, and extend the latest term loan maturity date until June 2022. The Company accounted for this amendment as a debt modification and is recognizing the unamortized fees related to the Debt Agreement over the duration of the term loan. Revolving Loan. The Debt Agreement allows the Company to borrow up to $30.0 million until October 2021 in revolving loans. Advances drawn down under the revolving loan incur interest at the WSJ Prime Rate minus 1.00% which is due monthly on any amounts drawn down, with the principal due at maturity. Any outstanding amounts must be fully repaid on or before October 2021. The Company is required to pay an annual fee of $20,000 on this revolving loan, regardless of any amounts drawn down. As of April 30, 2020, the Company had not drawn down any amounts under this revolving loan. Term Loan. The Debt Agreement allows the Company to borrow $15.0 million in term loans, which was drawn down in June 2017 to partially finance the acquisition of Leeyo. Any outstanding amounts under the term loan accrue interest at the WSJ Prime rate minus 1.00%. The interest rate was 2.25% as of April 30, 2020. Payments were interest only through June 2019 and subsequently the Company is required to make equal monthly payments of principal and interest over 36 months until the term loan is repaid. The Company may prepay all outstanding principal and accrued interest at any time without penalty. The Company will incur a fee of 1.5% of the original principal amount of the term loan, or $225,000, upon the earlier to occur of prepayment or the termination of the facility. As of April 30, 2020, the Company had $9.4 million outstanding under the term loan. Both the revolving loan and the term loan are subject to a certain financial covenant to maintain an adjusted quick ratio of no less than 1.10:1.00. As of April 30, 2020, the Company was in compliance with this financial covenant. The Debt Agreement also imposes certain limitations with respect to lines of business, mergers, investments and acquisitions, additional indebtedness, distributions, guarantees, liens, and encumbrances. The Company incurred transaction costs and fees payable to the lender related to the issuance of the term loan. The amount, net of amortization, is immaterial and is presented as a reduction to the carrying amount of the term loan and is presented under debt in the Company's unaudited condensed consolidated balance sheets. The Company’s indebtedness under the Debt Agreement is secured by a lien on substantially all of its assets, including its intellectual property.

Deferred Revenue and Performanc

Deferred Revenue and Performance Obligations	3 Months Ended
	Apr. 30, 2020
Revenue from Contract with Customer [Abstract]
Deferred Revenue and Performance Obligations	Note 11. Deferred Revenue and Performance Obligations Revenue recognized during the three months ended April 30, 2020 that was included in the deferred revenue balances at the beginning of the period was $57.0 million and was $37.6 million for the three months ended April 30, 2019. As of April 30, 2020, total remaining non-cancellable performance obligations under the Company's subscription contracts with customers was approximately $270.6 million and the Company expects to recognize revenue on approximately 64% of these remaining performance obligations over the next 12 months. Revenue from the remaining performance obligations for professional service and other contracts as of April 30, 2020 was not material.

Geographical Information

Geographical Information	3 Months Ended
	Apr. 30, 2020
Revenue from Contract with Customer [Abstract]
Geographical Information	Note 12. Geographical Information Disaggregation of Revenue Revenue by country, based on the customer’s address at the time of sale, was as follows (in thousands): Three Months Ended April 30, 2020 2019 United States $ 49,902 $ 44,446 Others 23,996 19,663 Total $ 73,898 $ 64,109 Percentage of revenue by geographic area: United States 68 % 69 % Other 32 % 31 % Other than the United States, no individual country exceeded 10% of total revenue for the three months ended April 30, 2020 and 2019. Long-lived assets Long-lived assets, which consist of property and equipment, net, purchased intangible assets, net and operating lease ROU assets by geographic location is based on the location of the legal entity that owns the asset. As of April 30, 2020, no individual country exceeded 10% of total long-lived assets other than the United States.

Leases

Leases	3 Months Ended
	Apr. 30, 2020
Leases [Abstract]
Leases	Note 13. Leases The Company has non-cancelable operating leases for its offices located in the U.S. and abroad. As of April 30, 2020, these leases expire on various dates between 2020 and 2030. Certain lease agreements include one or more options to renew, with renewal terms that can extend the lease from one The components of leases and lease costs were as follows (in thousands): April 30, 2020 January 31, 2020 Operating Leases Operating lease right-of-use assets $ 52,857 $ 54,286 Operating lease liabilities, current portion 6,268 5,755 Operating lease liabilities, net of current portion 60,359 62,307 Total operating lease liabilities $ 66,627 $ 68,062 Three Months Ended April 30, 2020 2019 Lease Cost Operating lease cost 1 $ 2,963 $ 2,116 (1) Includes short-term lease costs of $0.1 million for the three months ended April 30, 2020 and 2019. The future maturities of operating lease liabilities were as follows (in thousands): Maturities of Operating Lease Liabilities Years Ending January 31, 2021 (remainder of the year) $ 6,227 2022 12,016 2023 11,573 2024 9,562 2025 6,386 Thereafter 36,139 Total lease payments 81,903 Less imputed interest (15,276) Present value of lease liabilities $ 66,627 Other supplemental information includes the following (dollars in thousands): April 30, 2020 January 31, 2020 Lease Term and Discount Rate Weighted-average remaining operating lease term (years) 8.2 8.3 Weighted-average operating lease discount rate 4.7 % 4.7 % Three Months Ended April 30, 2020 2019 Supplemental Cash Flow Information Cash paid for amounts included in the measurement of lease liabilities: Cash paid for operating leases $ 3,175 $ 2,186 Operating cash flows resulting from operating leases $ 3,175 $ 2,186 New right-of-use assets obtained in exchange for lease liabilities: Operating leases obtained $ 857 $ 597 As of April 30, 2020, the Company had $3.3 million of undiscounted future payments for an operating lease that has not yet commenced, which is excluded from the tables above and is not yet recognized in the Company's consolidated balance sheets. This operating lease is expected to commence in in the current fiscal year and has a lease term of three years.

Commitments and Contingencies

Commitments and Contingencies	3 Months Ended
	Apr. 30, 2020
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Note 14. Commitments and Contingencies Letters of Credit In connection with the execution of certain facility leases, the Company had bank issued irrevocable letters of credit for $4.7 million as of April 30, 2020 and January 31, 2020. No draws have been made under such letters of credit. Legal Proceedings From time to time, the Company may be subject to legal proceedings, as well as demands, claims and threatened litigation. Other than the matters described below, we are not currently party to any material legal proceedings or claims, nor are we aware of any pending or threatened litigation or claims that could have a material adverse effect on our business, operating results, cash flows, or financial condition should such litigation or claim be resolved unfavorably. The outcomes of our legal proceedings and other contingencies are inherently unpredictable, subject to significant uncertainties, and could be material to our operating results and cash flows for a particular period. Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources, and other factors. Securities Class Actions In June 2019, a securities class action lawsuit was filed in the U.S. District Court for the Northern District of California naming the Company and certain of its officers as defendants. The complaint purports to bring suit on behalf of stockholders who purchased or otherwise acquired the Company’s securities between April 12, 2018 and May 30, 2019. The complaint alleges that defendants made false and misleading statements about the Company’s business, operations and prospects in violation of Sections 10(b) and 20(a) of the Securities Exchange Act of 1934, as amended (Exchange Act), and seeks unspecified compensatory damages, fees and costs. In November 2019, the lead plaintiff filed a consolidated amended complaint asserting the same claims. In April 2020, the Court denied defendants’ motion to dismiss. In April and May 2020, two putative securities class action lawsuits were filed in the Superior Court of the State of California, County of San Mateo, naming as defendants the Company and certain of its current and former officers, its directors and the underwriters of the Company’s IPO. The complaints purport to bring suit on behalf of stockholders who purchased or otherwise acquired the Company’s securities pursuant or traceable to the Registration Statement and Prospectus issued in connection with the Company’s IPO and allege claims under Sections 11, 12(a)(2) and 15 of the Securities Act of 1933. The suits seek unspecified damages and other relief. Given the procedural posture and the nature of such litigation matters, including that the proceedings are in the early stages, the Company is unable to estimate the reasonably possible loss or range of loss, if any, that may result from these matters. Derivative Litigation In September 2019, two stockholder derivative lawsuits were filed in the U.S. District Court for the Northern District of California against certain of the Company’s directors and executive officers and naming the Company as a nominal defendant. The derivative actions allege claims based on events similar to those in the securities class action and assert causes of action against the individual defendants for breach of fiduciary duty, unjust enrichment, waste of corporate assets, and for making false and misleading statements about the Company’s business, operations, and prospects in violation of Section 14(a) of the Exchange Act. Plaintiffs seek corporate reforms, unspecified damages and restitution, and fees and costs. In November 2019, the stockholder derivative lawsuits, which are related to the securities class action, were assigned to the same judge who is overseeing the securities class action lawsuit. In February 2020, the court entered an order consolidating the two derivative lawsuits. In May and June 2020, two stockholder derivative lawsuits were filed in the U.S. District Court for the District of Delaware against certain of the Company’s directors and current and former executive officers. The derivative actions allege claims based on events similar to those in the securities class action and the derivative action pending in the Northern District of California and assert causes of action against the individual defendants for breach of fiduciary duty, unjust enrichment, waste of corporate assets, contribution, and for making false and misleading statements about the Company’s business, operations, and prospects in violation of Section 14(a) of the Exchange Act. Plaintiff seeks corporate reforms, unspecified damages and restitution, and fees and costs. Given the procedural posture and the nature of such litigation matters, including that the proceedings are in the early stages, the Company is unable to estimate the reasonably possible loss or range of loss, if any, that may result from these matters. Other Contractual Obligations As of April 30, 2020, the Company had a contractual obligation to make $4.3 million in purchases, primarily for cloud computing services provided by one of its vendors by September 30, 2020.

Income Taxes

Income Taxes	3 Months Ended
	Apr. 30, 2020
Income Tax Disclosure [Abstract]
Income Taxes	Note 15. Income Taxes The following table reflects the Company's income tax provision, pretax loss and effective tax rate for the periods presented (in thousands, except percentages): Three Months Ended April 30, 2020 2019 Loss before income taxes $ (17,325) $ (20,348) Income tax provision 163 244 Effective tax rate (0.9) % (1.2) % The effective tax rates differ from the statutory rates primarily as a result of providing no benefit on pretax losses incurred in the United States, as the Company has determined that the benefit of the losses is not more likely than not to be realized. On March 27, 2020, the Coronavirus Aid, Relief and Economic Security (CARES) Act was enacted and signed into U.S. law to provide economic relief to individuals and businesses facing economic hardship as a result of the COVID-19 pandemic. Changes in tax laws or rates are accounted for in the period of enactment. The income tax provisions of the CARES Act did not have a significant impact on the Company's current taxes, deferred taxes, and uncertain tax positions.

Stockholders' Equity

Stockholders' Equity	3 Months Ended
	Apr. 30, 2020
Equity [Abstract]
Stockholders' Equity	Note 16. Stockholders' Equity Preferred Stock As of April 30, 2020, the Company had authorized 10 million shares of preferred stock, each with a par value of $0.0001 per share. As of April 30, 2020, no shares of preferred stock were issued and outstanding. Common Stock Prior to the Company's IPO, which was effective in April 2018, all shares of common stock then outstanding were reclassified into Class B common stock. Shares offered and sold in the IPO consisted of newly authorized shares of Class A common stock. As of April 30, 2020, the Company had authorized 500 million shares of Class A common stock and 500 million shares of Class B common stock, each with a par value of $0.0001 per share. As of April 30, 2020, 99.7 million shares of Class A common stock and 16.1 million shares of Class B common stock were issued and outstanding. Holders of Class A and Class B common stock are entitled to one vote per share and ten votes per share, respectively, and the shares of Class A common stock and Class B common stock are identical, except for voting and conversion rights. Accumulated Other Comprehensive Loss Components of accumulated other comprehensive loss were as follows (in thousands): Foreign Currency Translation Adjustment Unrealized Gain on Available-for-Sale Securities Total Balance, January 31, 2020 $ 95 $ 93 $ 188 Foreign currency translation adjustment (427) — (427) Unrealized gain on available-for-sale securities — 157 157 Balance, April 30, 2020 $ (332) $ 250 $ (82) There were no material reclassifications out of accumulated other comprehensive loss during the three months ended April 30, 2020. Additionally, there was no material tax impact on the amounts presented.

Employee Stock Plans

Employee Stock Plans	3 Months Ended
	Apr. 30, 2020
Share-based Payment Arrangement [Abstract]
Employee Stock Plans	Note 17. Employee Stock Plans Equity Incentive Plans In March 2018, the Company’s Board of Directors adopted and its stockholders approved the 2018 Equity Incentive Plan (2018 Plan). The 2018 Plan authorizes the award of stock options, restricted stock awards, stock appreciation rights, RSUs, performance awards, and stock bonuses. As of April 30, 2020, approximately 22.5 million shares of Class A common stock were reserved and available for issuance under the 2018 Plan. In addition, as of April 30, 2020, 9.5 million stock options and RSUs exercisable or settleable for Class B common stock were outstanding in the aggregate under the Company’s 2006 Stock Plan (2006 Plan) and 2015 Equity Incentive Plan (2015 Plan), which plans were terminated in May 2015 and April 2018, respectively. The 2006 Plan and 2015 Plan continue to govern outstanding equity awards granted thereunder. Stock Options The following table summarizes stock option activity and related information (in thousands, except weighted-average exercise price and average remaining contractual term): Shares Weighted-Average Average Aggregate Balance as of January 31, 2020 13,701 $ 7.64 6.9 $ 107,186 Granted 83 10.57 Exercised (856) 4.70 Forfeited (351) 9.29 Balance as of April 30, 2020 12,577 7.81 6.6 55,892 Exercisable as of April 30, 2020 9,373 5.94 5.9 55,664 Vested and expected to vest as of April 30, 2020 12,189 7.63 6.5 55,490 The weighted-average grant date fair value per share of options granted during the three months ended April 30, 2020 and 2019 was $4.21 and $9.87, respectively. The aggregate intrinsic value of options exercised during the three months ended April 30, 2020 and 2019 was $7.5 million and $20.7 million, respectively. As of April 30, 2020, there was $24.0 million of unrecognized compensation cost related to unvested stock options, which is expected to be recognized over a weighted average of 2.5 years. The Company used the Black-Scholes option-pricing model to estimate the fair value of its stock options granted with the following assumptions: Three Months Ended 2020 2019 Expected volatility 41.4 % 39.0 % Expected term (years) 6.1 6.1 Risk-free interest rate 0.5 % 2.5 % Expected dividend yield — — Options Subject to Early Exercise At the discretion of the Company’s Board of Directors, certain options may be exercisable immediately at the date of grant but are subject to a repurchase right, under which the Company may buy back any unvested shares at the lower of their original exercise price or then current fair market value in the event of an employee’s termination prior to vesting. The consideration received for an exercise of an unvested option is considered to be a deposit of the exercise price and the related dollar amount is recorded as a liability. The liabilities are reclassified into equity as the awards vest. As of April 30, 2020 and January 31, 2020, early exercised stock options did not have a material impact on our consolidated financial statements. RSU and Restricted Stock Award Activity The following table summarizes RSU and restricted stock award activity and related information for the three months ended April 30, 2020 (in thousands, except weighted-average grant date fair value): Number of RSU and Restricted Shares Outstanding Weighted-Average Grant Date Fair Value Balance as of January 31, 2020 5,029 $ 18.09 Granted 590 12.23 Vested (405) 17.72 Forfeited (220) 19.94 Balance as of April 30, 2020 4,994 17.35 As of April 30, 2020, there was $73.4 million of unrecognized compensation cost related to unvested RSUs and restricted stock awards, which is expected to be recognized over a weighted average of 3.1 years. 2018 Employee Stock Purchase Plan In March 2018, the Company's Board of Directors adopted and its stockholders approved the 2018 Employee Stock Purchase Plan (ESPP). A total of 3.8 million shares of Class A common stock were reserved and available for issuance under the ESPP as of April 30, 2020. The ESPP provides for 24-month offering periods beginning June 15 and December 15 of each year, and each offering period contains four six As of April 30, 2020, there was approximately $2.7 million of unrecognized stock-based compensation expense related to the ESPP which is expected to be recognized over a weighted average of 0.9 years. Stock-Based Compensation Expense Stock-based compensation expense was recorded in the following cost and expense categories in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended 2020 2019 Cost of subscription revenue $ 852 $ 493 Cost of professional services revenue 1,650 1,359 Research and development 3,542 3,191 Sales and marketing 3,005 1,852 General and administrative 1,835 1,064 Total stock-based compensation expense $ 10,884 $ 7,959

Net Loss Per Share

Net Loss Per Share	3 Months Ended
	Apr. 30, 2020
Earnings Per Share [Abstract]
Net Loss Per Share	Note 18. Net Loss Per Share The following table presents the calculation of basic and diluted net loss per share for the periods presented (in thousands, except per share data): Three Months Ended 2020 2019 Numerator: Net loss $ (17,488) $ (20,592) Denominator: Weighted-average common shares outstanding, basic and diluted 115,139 108,821 Net loss per share, basic and diluted $ (0.15) $ (0.19) Since the Company was in a loss position for all periods presented, basic net loss per share attributable to common stockholders is the same as diluted net loss per share as the inclusion of all potential common shares outstanding would have been anti-dilutive. Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands): April 30, 2020 2019 Issued and outstanding stock options 12,577 13,357 Unvested RSUs and restricted stock issued and outstanding 4,994 2,969 Shares committed under ESPP 300 347 Total 17,871 16,673

Summary of Significant Accoun_2

Summary of Significant Accounting Policies and Recent Accounting Pronouncements (Policies)	3 Months Ended
	Apr. 30, 2020
Accounting Policies [Abstract]
Basis of Presentation and Principles of Consolidation	Basis of Presentation and Principles of Consolidation The accompanying unaudited condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC) regarding interim financial reporting. All intercompany balances and transactions have been eliminated in consolidation. The unaudited condensed consolidated balance sheet as of January 31, 2020 included herein was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of comprehensive loss, statements of cash flows and statements of stockholders' equity for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year ending January 31, 2021 or any future period. The accompanying unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in the Company's Annual Report on Form 10-K for the fiscal year ended January 31, 2020, filed with the Securities and Exchange Commission (SEC) on March 31, 2020 (Annual Report).
Use of Estimates	Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements, as well as reported amounts of revenue and expenses during the reporting period. The Company’s most significant estimates and assumptions are related to revenue recognition with respect to the determination of the standalone selling prices for the Company’s services; estimates of the useful life of benefits of commissions; valuation of the Company’s stock-based awards; estimates of allowance for doubtful accounts; estimates of the fair value of goodwill, intangible assets, investments, and other long-lived assets; and the valuation of deferred income tax assets and contingencies. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances. Accordingly, actual results may differ materially from these estimates under different assumptions or conditions.
Recent Accounting Pronouncements	Recent Accounting Pronouncements—Not Yet Adopted In December 2019, the FASB issued ASU 2019-12, which simplifies the accounting for income taxes by removing certain exceptions to the general principles in the existing guidance for income taxes and making other minor improvements. The amendments in the ASU are effective for the Company on February 1, 2021. The Company does not plan to early adopt this ASU at this time and the adoption of this standard is not expected to have a material impact on the consolidated financial statements. Recent Accounting Pronouncements—Adopted The Company became a large accelerated filer on January 31, 2020 and lost the ability to delay adoption of new or revised accounting pronouncements. Effective February 1, 2019, the Company adopted FASB ASU No. 2016-02, Leases (Topic 842), which supersedes the guidance in ASC 840, Leases, and requires recognition of right-of-use (ROU) assets and lease liabilities on the Company's consolidated balance sheets. Amounts presented in the unaudited condensed consolidated financial statements for fiscal year 2020 have been adjusted to reflect the adoption of Topic 842. In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments
Accounts Receivable	Accounts Receivable: Trade accounts receivable are recorded at the invoiced amount. Prior to the Company’s adoption of Topic 326, the accounts receivable balance was reduced by an allowance for doubtful accounts that was determined based on the Company’s assessment of the collectability of customer accounts. Under Topic 326, the Company measures expected credit losses of accounts receivable on a collective (pool) basis, aggregating accounts receivable that have accounts balances above or below a certain threshold. For the receivable balances below the threshold, the Company applies a credit-loss percentage that is based on its historical credit losses. For the receivable balances above the threshold, the Company performs an analysis on the related customers and reserves the full amount for any customer accounts where collectability may be at risk. The COVID-19 pandemic and recent economic downturn also prompted the Company to include additional reserves for customers in industries that could be more heavily impacted by these events. The Company will reassess the impact of these events and any other events that may arise in the future in developing its estimates for expected credit losses, and will make any necessary adjustments to the related reserve balance.
Available-for-Sale Securities	Available-for-Sale Securities: Available-for-sale securities are reported at fair value, with unrealized gains and losses and the related tax impact included as a separate component of stockholders’ equity and in comprehensive loss. Accrued interest of $0.4 million as of April 30, 2020 is excluded from both the fair value and the amortized cost of the Company’s available-for-sale securities and is recorded in prepaid expenses and other current assets in its condensed consolidated balance sheet. The Company has elected to not record an allowance for credit losses for accrued interest on available-for-sale securities and will reverse the accrued interest against interest income in the period in which it is determined that the accrued interest is uncollectible. Prior to fiscal 2021, the Company followed the guidance in ASC 320 Investments-Debt and Equity Securities in determining whether unrealized losses were other than temporary. Under Topic 326, the Company now considers whether unrealized losses have resulted from a credit loss or other factors. The Company had no unrealized losses on its available-for-sale securities as of April 30, 2020 and as of January 31, 2020, and does not expect credit losses on its current investments in future periods. Therefore, the Company has concluded that an allowance for credit losses was unnecessary as of the February 1, 2020 adoption date and as of April 30, 2020. The Company had no realized losses on available-for-sale securities during the periods presented. The Company uses the specific identification method to determine the cost basis of investments sold.

Investments (Tables)

Investments (Tables)	3 Months Ended
	Apr. 30, 2020
Investments, Debt and Equity Securities [Abstract]
Schedule of Amortized Cost, Unrealized Gains and Losses, and Estimated Fair Value of Short-term Investments	The amortized costs, unrealized gains and losses and estimated fair values of the Company’s short-term investments were as follows (in thousands): April 30, 2020 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 22,033 $ 144 $ — $ 22,177 Corporate bonds 41,503 188 — 41,691 Commercial paper 24,030 — — 24,030 Total short-term investments $ 87,566 $ 332 $ — $ 87,898 January 31, 2020 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 34,053 $ 41 $ — $ 34,094 Corporate bonds 45,601 81 — 45,682 Commercial paper 37,886 — — 37,886 Total short-term investments $ 117,540 $ 122 $ — $ 117,662

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	3 Months Ended
	Apr. 30, 2020
Fair Value Disclosures [Abstract]
Summary of Fair Value Hierarchy for Financial Assets Measured on a Recurring Basis	The following tables summarize the Company ’ s fair value hierarchy for its financial assets measured at fair value on a recurring basis (in thousands): April 30, 2020 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 64,868 $ — $ — $ 64,868 Short-term investments: U.S. government securities $ — $ 22,177 $ — $ 22,177 Corporate bonds — 41,691 — 41,691 Commercial paper — 24,030 — 24,030 Total short-term investments $ — $ 87,898 $ — $ 87,898 January 31, 2020 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 37,906 $ — $ — $ 37,906 Short-term investments: U.S. government securities $ — $ 34,094 $ — $ 34,094 Corporate bonds — 45,682 — 45,682 Commercial paper — 37,886 — 37,886 Total short-term investments $ — $ 117,662 $ — $ 117,662

Revenue from Contract with Cust

Revenue from Contract with Customer (Tables)	3 Months Ended
	Apr. 30, 2020
Revenue from Contract with Customer [Abstract]
Schedule of Deferred Commissions and Costs of Obtaining Customer Contracts	Deferred commissions related to incremental costs of obtaining customer contracts, and amortization expense for deferred commissions were as follows at the respective dates and for the periods presented below (in thousands): April 30, 2020 January 31, 2020 Deferred commissions $ 28,828 $ 29,176 Three Months Ended April 30, 2020 2019 Amortization expense $ 2,623 $ 2,306

Prepaid Expenses and Other Cu_2

Prepaid Expenses and Other Current Assets (Tables)	3 Months Ended
	Apr. 30, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Schedule of Prepaid Expenses and Other Current Assets	Prepaid expenses and other current assets consisted of the following (in thousands): April 30, 2020 January 31, 2020 Prepaid software subscriptions $ 4,836 $ 4,036 Contract assets 2,119 2,476 Prepaid hosting costs 1,725 1,611 Insurance recovery receivable 1,442 1,442 Prepaid insurance 1,303 1,630 Taxes 613 729 Other 3,512 4,463 Total $ 15,550 $ 16,387

Property and Equipment, Net (Ta

Property and Equipment, Net (Tables)	3 Months Ended
	Apr. 30, 2020
Property, Plant and Equipment [Abstract]
Schedule of Property and Equipment, Net	Property and equipment, net consisted of the following (in thousands): April 30, 2020 January 31, 2020 Leasehold improvements $ 18,740 $ 16,865 Software 16,816 15,329 Servers 13,441 14,596 Computer equipment 11,940 11,249 Furniture and fixtures 5,060 4,987 Vehicles 104 108 66,101 63,134 Less accumulated depreciation and amortization (30,027) (29,645) Total $ 36,074 $ 33,489 The following table summarizes the capitalized internal-use software costs included within the Software line item in the table above (in thousands): Three Months Ended April 30, 2020 2019 Internal-use software costs capitalized during the period $ 1,438 $ 430 April 30, 2020 January 31, 2020 Total capitalized internal-use software, net of accumulated amortization $ 7,554 $ 6,275

Purchased Intangible Assets (Ta

Purchased Intangible Assets (Tables)	3 Months Ended
	Apr. 30, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Summary of Purchased Intangible Assets	The following table summarizes the purchased intangible asset balances (in thousands): April 30, 2020 Gross Accumulated Net Carrying Developed technology $ 7,697 $ (5,425) $ 2,272 Customer relationships 4,287 (1,892) 2,395 Trade names 909 (379) 530 Total $ 12,893 $ (7,696) $ 5,197 January 31, 2020 Gross Accumulated Net Carrying Developed technology $ 7,697 $ (5,152) $ 2,545 Customer relationships 4,287 (1,775) 2,512 Trade names 909 (346) 563 Total $ 12,893 $ (7,273) $ 5,620

Accrued Expenses and Other Cu_2

Accrued Expenses and Other Current Liabilities (Tables)	3 Months Ended
	Apr. 30, 2020
Payables and Accruals [Abstract]
Schedule of Accrued Expenses and Other Current Liabilities	Accrued expenses and other current liabilities consisted of the following (in thousands): April 30, 2020 January 31, 2020 Accrued goods and services taxes $ 4,152 $ 4,371 Accrued outside services and consulting 2,614 2,800 Accrued hosting and third-party licenses 1,736 1,846 Accrued property and equipment 1,455 3,442 Accrued taxes 340 432 Other accrued expenses 3,786 4,840 Total $ 14,083 $ 17,731

Geographical Information (Table

Geographical Information (Tables)	3 Months Ended
	Apr. 30, 2020
Revenue from Contract with Customer [Abstract]
Schedule of Revenue by Country Based on Customer Address at Time of Sale	Revenue by country, based on the customer’s address at the time of sale, was as follows (in thousands): Three Months Ended April 30, 2020 2019 United States $ 49,902 $ 44,446 Others 23,996 19,663 Total $ 73,898 $ 64,109 Percentage of revenue by geographic area: United States 68 % 69 % Other 32 % 31 %

Leases (Tables)

Leases (Tables)	3 Months Ended
	Apr. 30, 2020
Leases [Abstract]
Schedule of Components of Leases and Lease Costs	The components of leases and lease costs were as follows (in thousands): April 30, 2020 January 31, 2020 Operating Leases Operating lease right-of-use assets $ 52,857 $ 54,286 Operating lease liabilities, current portion 6,268 5,755 Operating lease liabilities, net of current portion 60,359 62,307 Total operating lease liabilities $ 66,627 $ 68,062 Three Months Ended April 30, 2020 2019 Lease Cost Operating lease cost 1 $ 2,963 $ 2,116 (1) Includes short-term lease costs of $0.1 million for the three months ended April 30, 2020 and 2019.
Schedule of Maturities of Operating Lease Liabilities	The future maturities of operating lease liabilities were as follows (in thousands): Maturities of Operating Lease Liabilities Years Ending January 31, 2021 (remainder of the year) $ 6,227 2022 12,016 2023 11,573 2024 9,562 2025 6,386 Thereafter 36,139 Total lease payments 81,903 Less imputed interest (15,276) Present value of lease liabilities $ 66,627
Schedule of Supplemental Operating Lease Information	Other supplemental information includes the following (dollars in thousands): April 30, 2020 January 31, 2020 Lease Term and Discount Rate Weighted-average remaining operating lease term (years) 8.2 8.3 Weighted-average operating lease discount rate 4.7 % 4.7 % Three Months Ended April 30, 2020 2019 Supplemental Cash Flow Information Cash paid for amounts included in the measurement of lease liabilities: Cash paid for operating leases $ 3,175 $ 2,186 Operating cash flows resulting from operating leases $ 3,175 $ 2,186 New right-of-use assets obtained in exchange for lease liabilities: Operating leases obtained $ 857 $ 597

Income Taxes (Tables)

Income Taxes (Tables)	3 Months Ended
	Apr. 30, 2020
Income Tax Disclosure [Abstract]
Schedule of Income Tax Provision, Pretax Loss, and Effective Tax Rate	The following table reflects the Company's income tax provision, pretax loss and effective tax rate for the periods presented (in thousands, except percentages): Three Months Ended April 30, 2020 2019 Loss before income taxes $ (17,325) $ (20,348) Income tax provision 163 244 Effective tax rate (0.9) % (1.2) %

Stockholders' Equity (Tables)

Stockholders' Equity (Tables)	3 Months Ended
	Apr. 30, 2020
Equity [Abstract]
Schedule of Components of Accumulated Other Comprehensive Income	Components of accumulated other comprehensive loss were as follows (in thousands): Foreign Currency Translation Adjustment Unrealized Gain on Available-for-Sale Securities Total Balance, January 31, 2020 $ 95 $ 93 $ 188 Foreign currency translation adjustment (427) — (427) Unrealized gain on available-for-sale securities — 157 157 Balance, April 30, 2020 $ (332) $ 250 $ (82)

Employee Stock Plans (Tables)

Employee Stock Plans (Tables)	3 Months Ended
	Apr. 30, 2020
Share-based Payment Arrangement [Abstract]
Schedule of Stock Option Activity	The following table summarizes stock option activity and related information (in thousands, except weighted-average exercise price and average remaining contractual term): Shares Weighted-Average Average Aggregate Balance as of January 31, 2020 13,701 $ 7.64 6.9 $ 107,186 Granted 83 10.57 Exercised (856) 4.70 Forfeited (351) 9.29 Balance as of April 30, 2020 12,577 7.81 6.6 55,892 Exercisable as of April 30, 2020 9,373 5.94 5.9 55,664 Vested and expected to vest as of April 30, 2020 12,189 7.63 6.5 55,490
Schedule of Valuation Assumptions for Estimated Fair Value of Stock Options	The Company used the Black-Scholes option-pricing model to estimate the fair value of its stock options granted with the following assumptions: Three Months Ended 2020 2019 Expected volatility 41.4 % 39.0 % Expected term (years) 6.1 6.1 Risk-free interest rate 0.5 % 2.5 % Expected dividend yield — —
Schedule of RSU and Restricted Stock Award Activity	The following table summarizes RSU and restricted stock award activity and related information for the three months ended April 30, 2020 (in thousands, except weighted-average grant date fair value): Number of RSU and Restricted Shares Outstanding Weighted-Average Grant Date Fair Value Balance as of January 31, 2020 5,029 $ 18.09 Granted 590 12.23 Vested (405) 17.72 Forfeited (220) 19.94 Balance as of April 30, 2020 4,994 17.35
Schedule of Stock-Based Compensation Expense	Stock-based compensation expense was recorded in the following cost and expense categories in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended 2020 2019 Cost of subscription revenue $ 852 $ 493 Cost of professional services revenue 1,650 1,359 Research and development 3,542 3,191 Sales and marketing 3,005 1,852 General and administrative 1,835 1,064 Total stock-based compensation expense $ 10,884 $ 7,959

Net Loss Per Share (Tables)

Net Loss Per Share (Tables)	3 Months Ended
	Apr. 30, 2020
Earnings Per Share [Abstract]
Schedule of Calculation of Basic and Diluted Net Loss Per Share	The following table presents the calculation of basic and diluted net loss per share for the periods presented (in thousands, except per share data): Three Months Ended 2020 2019 Numerator: Net loss $ (17,488) $ (20,592) Denominator: Weighted-average common shares outstanding, basic and diluted 115,139 108,821 Net loss per share, basic and diluted $ (0.15) $ (0.19)
Schedule of Potential Dilutive Securities Not Included in the Diluted Per Share Calculations	Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands): April 30, 2020 2019 Issued and outstanding stock options 12,577 13,357 Unvested RSUs and restricted stock issued and outstanding 4,994 2,969 Shares committed under ESPP 300 347 Total 17,871 16,673

Summary of Significant Accoun_3

Summary of Significant Accounting Policies and Recent Accounting Pronouncements (Details) - USD ($) $ in Millions	Apr. 30, 2020	Jan. 31, 2020
Accounting Policies [Abstract]
Allowance for credit losses	$ 4.1	$ 2.9
Accrued interest	$ 0.4

Investments - Schedule of Inves

Investments - Schedule of Investments (Details) - USD ($) $ in Thousands	Apr. 30, 2020	Jan. 31, 2020
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 87,566	$ 117,540
Gross Unrealized Gains	332	122
Gross Unrealized Losses	0	0
Fair Value	87,898	117,662
U.S. government securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	22,033	34,053
Gross Unrealized Gains	144	41
Gross Unrealized Losses	0	0
Fair Value	22,177	34,094
Corporate bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	41,503	45,601
Gross Unrealized Gains	188	81
Gross Unrealized Losses	0	0
Fair Value	41,691	45,682
Commercial paper
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	24,030	37,886
Gross Unrealized Gains	0	0
Gross Unrealized Losses	0	0
Fair Value	$ 24,030	$ 37,886

Investments - Narrative (Detail

Investments - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Debt Securities, Available-for-sale [Line Items]
Realized gain (loss) on sale of marketable securities	$ 0	$ 0
Maximum
Debt Securities, Available-for-sale [Line Items]
Securities stated effective maturities (in years)	2 years

Fair Value Measurements (Detail

Fair Value Measurements (Details) - USD ($) $ in Thousands	Apr. 30, 2020	Jan. 31, 2020
Assets Measured on Recurring Basis
Short-term investments	$ 87,898	$ 117,662
U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	22,177	34,094
Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	41,691	45,682
Commercial paper
Assets Measured on Recurring Basis
Short-term investments	24,030	37,886
Recurring
Assets Measured on Recurring Basis
Short-term investments	87,898	117,662
Recurring | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	64,868	37,906
Recurring | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	22,177	34,094
Recurring | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	41,691	45,682
Recurring | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	24,030	37,886
Recurring | Level 1
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	64,868	37,906
Recurring | Level 1 | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 2
Assets Measured on Recurring Basis
Short-term investments	87,898	117,662
Recurring | Level 2 | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	0	0
Recurring | Level 2 | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	22,177	34,094
Recurring | Level 2 | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	41,691	45,682
Recurring | Level 2 | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	24,030	37,886
Recurring | Level 3
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 3 | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	0	0
Recurring | Level 3 | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 3 | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 3 | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	$ 0	$ 0

Deferred Commissions (Details)

Deferred Commissions (Details) - USD ($)	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019		Jan. 31, 2020
Revenue from Contract with Customer [Abstract]
Deferred commissions related to incremental costs of obtaining customer contracts	$ 28,828,000			$ 29,176,000
Amortization expense	2,623,000	$ 2,306,000	[1]
Impairment loss in relation to costs capitalized	$ 0	$ 0
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Prepaid Expenses and Other Cu_3

Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Apr. 30, 2020	Jan. 31, 2020
Prepaid expenses and other current assets
Prepaid software subscriptions	$ 4,836	$ 4,036
Contract assets	2,119	2,476
Prepaid hosting costs	1,725	1,611
Estimated Insurance Recoveries	1,442	1,442
Prepaid insurance	1,303	1,630
Taxes	613	729
Other	3,512	4,463
Total	$ 15,550	$ 16,387

Property and Equipment, Net - S

Property and Equipment, Net - Schedule of Property and Equipment, Net (Details) - USD ($) $ in Thousands	Apr. 30, 2020	Jan. 31, 2020
Property and Equipment [Line Items]
Property and equipment, gross	$ 66,101	$ 63,134
Less accumulated depreciation and amortization	(30,027)	(29,645)
Total	36,074	33,489
Leasehold improvements
Property and Equipment [Line Items]
Property and equipment, gross	18,740	16,865
Software
Property and Equipment [Line Items]
Property and equipment, gross	16,816	15,329
Servers
Property and Equipment [Line Items]
Property and equipment, gross	13,441	14,596
Computer equipment
Property and Equipment [Line Items]
Property and equipment, gross	11,940	11,249
Furniture and fixtures
Property and Equipment [Line Items]
Property and equipment, gross	5,060	4,987
Vehicles
Property and Equipment [Line Items]
Property and equipment, gross	$ 104	$ 108

Property and Equipment, Net - I

Property and Equipment, Net - Internal-use Software and Narrative (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019	Jan. 31, 2020
Property and Equipment [Line Items]
Depreciation and amortization expense related to property and equipment	$ 2,300	$ 2,000
Internal-use software
Property and Equipment [Line Items]
Internal-use software costs capitalized during the period	1,438	$ 430
Total capitalized internal-use software, net of accumulated amortization	$ 7,554		$ 6,275

Purchased Intangible Assets - S

Purchased Intangible Assets - Summary of Purchased Intangible Assets (Details) - USD ($) $ in Thousands	Apr. 30, 2020	Jan. 31, 2020
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 12,893	$ 12,893
Accumulated Amortization	(7,696)	(7,273)
Net Carrying Amount	5,197	5,620
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	7,697	7,697
Accumulated Amortization	(5,425)	(5,152)
Net Carrying Amount	2,272	2,545
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	4,287	4,287
Accumulated Amortization	(1,892)	(1,775)
Net Carrying Amount	2,395	2,512
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	909	909
Accumulated Amortization	(379)	(346)
Net Carrying Amount	$ 530	$ 563

Purchased Intangible Assets - N

Purchased Intangible Assets - Narrative (Details) - USD ($) $ in Millions	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization expense related to purchased intangible assets	$ 0.4	$ 0.5

Accrued Expenses and Other Cu_3

Accrued Expenses and Other Current Liabilities - Summary of Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands	Apr. 30, 2020	Jan. 31, 2020
Payables and Accruals [Abstract]
Accrued goods and services taxes	$ 4,152	$ 4,371
Accrued outside services and consulting	2,614	2,800
Accrued hosting and third party license fees	1,736	1,846
Accrued Property And Equipment Current	1,455	3,442
Accrued taxes	340	432
Other accrued expenses	3,786	4,840
Total	$ 14,083	$ 17,731

Debt - Narrative (Details)

Debt - Narrative (Details) - Silicon Valley Bank Debt Agreement	1 Months Ended		3 Months Ended
	Oct. 31, 2018USD ($)payment	Jun. 30, 2017USD ($)	Apr. 30, 2020USD ($)	Sep. 30, 2018USD ($)
Revolving Loan
Line of Credit Facility [Line Items]
Credit facility maximum borrowing capacity	$ 30,000,000		$ 30,000,000	$ 10,000,000
Annual fee on revolving loan			20,000
Amount drawn under credit facility			0
Term Loan
Line of Credit Facility [Line Items]
Number of equal installment payments after interest-only period | payment	36
Frequency of periodic payment	monthly
Amount drawn under credit facility			$ 9,400,000
Proceeds from amounts borrowed		$ 15,000,000
Effective interest rate (percent)			2.25%
Duration of periodic payments due after interest-only period			36 months
Prepayment or termination fee (percent)			1.50%
Amount due per agreement upon prepayment or termination of facility			$ 225,000
Minimum
Line of Credit Facility [Line Items]
Adjusted quick ratio for debt agreement covenant			110.00%
WSJ Prime Rate
Line of Credit Facility [Line Items]
Basis spread on variable interest rate, minus (percent)	1.00%
WSJ Prime Rate | Revolving Loan
Line of Credit Facility [Line Items]
Basis spread on variable interest rate, minus (percent)			1.00%
WSJ Prime Rate | Term Loan
Line of Credit Facility [Line Items]
Basis spread on variable interest rate, minus (percent)			1.00%

Deferred Revenue and Performa_2

Deferred Revenue and Performance Obligations - Narrative (Details) - USD ($) $ in Millions	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Revenue from Contract with Customer [Abstract]
Revenue recognized that was previously included in deferred revenue balances	$ 57	$ 37.6
Remaining performance obligations	$ 270.6

Deferred Revenue and Performa_3

Deferred Revenue and Performance Obligations - Performance Obligations (Details) - Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-05-01	Apr. 30, 2020
Revenue from Contract with Customer [Abstract]
Revenue, remaining performance obligation (percent)	64.00%
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, period	12 months

Geographical Information (Detai

Geographical Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Disaggregation of Revenue [Line Items]
Revenue	$ 73,898	$ 64,109
United States
Disaggregation of Revenue [Line Items]
Revenue	49,902	44,446
Others
Disaggregation of Revenue [Line Items]
Revenue	$ 23,996	$ 19,663
Revenue | Geographic Concentration | United States
Disaggregation of Revenue [Line Items]
Concentration risk (percent)	68.00%	69.00%
Revenue | Geographic Concentration | Others
Disaggregation of Revenue [Line Items]
Concentration risk (percent)	32.00%	31.00%

Leases - Narrative (Details)

Leases - Narrative (Details) $ in Millions	Apr. 30, 2020USD ($)extension_option
Lessee, Lease, Description [Line Items]
Undiscounted future payments for operating leases that have not yet commenced | $	$ 3.3
Operating leases not yet commenced, lease term (in years)	3 years
Minimum
Lessee, Lease, Description [Line Items]
Number of lease extension options | extension_option	1
Operating renewal term (in years)	1 year
Maximum
Lessee, Lease, Description [Line Items]
Operating renewal term (in years)	7 years

Leases - Components of Leases a

Leases - Components of Leases and Lease Cost (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019	Jan. 31, 2020
Operating Leases
Operating lease right-of-use assets	$ 52,857		$ 54,286
Operating lease liabilities, current portion	6,268		5,755
Operating lease liabilities, net of current portion	60,359		62,307
Total operating lease liabilities	66,627		$ 68,062
Lease Cost
Operating lease cost	2,963	$ 2,116
Short-term lease costs	$ 100	$ 100

Leases - Maturities of Operatin

Leases - Maturities of Operating Lease Liabilities (Details) - USD ($) $ in Thousands	Apr. 30, 2020	Jan. 31, 2020
Maturities of Operating Lease Liabilities
2021 (remainder of the year)	$ 6,227
2022	12,016
2023	11,573
2024	9,562
2025	6,386
Thereafter	36,139
Total lease payments	81,903
Less imputed interest	(15,276)
Present value of lease liabilities	$ 66,627	$ 68,062

Leases - Supplemental Informati

Leases - Supplemental Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019		Jan. 31, 2020
Lease Term and Discount Rate
Weighted-average remaining operating lease term (years)	8 years 2 months 12 days			8 years 3 months 18 days
Weighted-average operating lease discount rate (percent)	4.70%			4.70%
Supplemental Cash Flow Information
Cash paid for operating leases	$ 3,175	$ 2,186
Operating cash flows resulting from operating leases	3,175	2,186	[1]
New right-of-use assets obtained in exchange for operating lease liabilities	$ 857	$ 597
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Commitments and Contingencies (

Commitments and Contingencies (Details) $ in Millions	May 31, 2020lawsuit	Apr. 30, 2020USD ($)vendor	Jan. 31, 2020USD ($)	Sep. 30, 2019lawsuit
Other Commitments [Line Items]
Number of shareholder derivative lawsuits filed | lawsuit				2
Subsequent Event
Other Commitments [Line Items]
Number of putative securities lawsuits filed | lawsuit	2
Operating Lease Agreements
Other Commitments [Line Items]
Letters of credit outstanding | $		$ 4.7	$ 4.7
Cloud Computing Services
Other Commitments [Line Items]
Contractual obligation for cloud computing services | $		$ 4.3
Number of vendors related to contractual obligation | vendor		1

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Income Tax Disclosure [Abstract]
Loss before income taxes	$ (17,325)	$ (20,348)
Income tax provision	$ 163	$ 244
Effective tax rate (percent)	(0.90%)	(1.20%)

Stockholders' Equity - Narrativ

Stockholders' Equity - Narrative (Details)	Apr. 30, 2020vote$ / sharesshares
Class of Stock [Line Items]
Preferred stock authorized (in shares)	10,000,000
Preferred stock par value (in dollars per share) | $ / shares	$ 0.0001
Preferred stock issued (in shares)	0
Preferred stock outstanding (in shares)	0
Class A common stock
Class of Stock [Line Items]
Common stock authorized (in shares)	500,000,000
Common stock par value (in dollars per share) | $ / shares	$ 0.0001
Common stock issued (in shares)	99,700,000
Common stock outstanding (in shares)	99,700,000
Number of votes for each share of stock held (in votes) | vote	1
Class B common stock
Class of Stock [Line Items]
Common stock authorized (in shares)	500,000,000
Common stock par value (in dollars per share) | $ / shares	$ 0.0001
Common stock issued (in shares)	16,100,000
Common stock outstanding (in shares)	16,100,000
Number of votes for each share of stock held (in votes) | vote	10

Stockholders' Equity - Componen

Stockholders' Equity - Components of Accumulated Other Comprehensive Loss (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Components of accumulated other comprehensive loss
Beginning balance	$ 164,659	$ 181,814
Foreign currency translation adjustment	(427)	(75)
Unrealized gain (loss) on available-for-sale securities	157	24
Ending balance	161,833	174,219
AOCI
Components of accumulated other comprehensive loss
Beginning balance	188	481
Ending balance	(82)	$ 430
Foreign Currency Translation Adjustment
Components of accumulated other comprehensive loss
Beginning balance	95
Ending balance	(332)
Unrealized Gain on Available-for-Sale Securities
Components of accumulated other comprehensive loss
Beginning balance	93
Ending balance	$ 250

Employee Stock Plans - Narrativ

Employee Stock Plans - Narrative (Details) $ / shares in Units, shares in Millions, $ in Millions	3 Months Ended
	Apr. 30, 2020USD ($)purchase_period$ / sharesshares	Apr. 30, 2019USD ($)$ / shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average grant date fair value of options granted (in dollars per share) | $ / shares	$ 4.21	$ 9.87
Aggregate intrinsic value of options exercised	$ 7.5	$ 20.7
2018 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost, recognition period	10 months 24 days
Unrecognized compensation cost	$ 2.7
ESPP offering period (in months)	24 months
Number of purchase periods in offering period | purchase_period	4
Term of purchase period (in months)	6 months
Purchase price, percentage of fair market value	85.00%
Class A common stock | 2018 Equity Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved and available for issuance (in shares) | shares	22.5
Class A common stock | 2018 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved and available for issuance (in shares) | shares	3.8
Stock Options and RSUs | 2006 Stock Plan and 2015 Equity Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate equity awards outstanding (in shares) | shares	9.5
Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost	$ 24
Unrecognized compensation cost, recognition period	2 years 6 months
RSUs and Restricted Shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost, recognition period	3 years 1 month 6 days
Unrecognized compensation cost	$ 73.4

Employee Stock Plans - Stock Op

Employee Stock Plans - Stock Option Activity (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended	12 Months Ended
	Apr. 30, 2020	Jan. 31, 2020
Shares Subject To Outstanding Stock Options
Outstanding, beginning balance (in shares)	13,701
Granted (in shares)	83
Exercised (in shares)	(856)
Forfeited (in shares)	(351)
Outstanding, ending balance (in shares)	12,577	13,701
Exercisable (in shares)	9,373
Vested and expected to vest (in shares)	12,189
Weighted-Average Exercise Price
Weighted average exercise price, beginning balance (in dollars per share)	$ 7.64
Granted (in dollars per share)	10.57
Exercised (in dollars per share)	4.70
Forfeited (in dollars per share)	9.29
Weighted average exercise price, ending balance (in dollars per share)	7.81	$ 7.64
Exercisable (in dollars per share)	5.94
Vested and expected to vest (in dollars per share)	$ 7.63
Average Remaining Contractual Term (Years)
Average remaining contractual term (years), outstanding	6 years 7 months 6 days	6 years 10 months 24 days
Average remaining contractual term (years), exercisable	5 years 10 months 24 days
Average remaining contractual term (years), vested and expected to vest	6 years 6 months
Aggregate Intrinsic Value
Aggregate intrinsic value, outstanding	$ 55,892	$ 107,186
Aggregate intrinsic value, exercisable	55,664
Aggregate intrinsic value, vested and expected to vest	$ 55,490

Employee Stock Plans - Valuatio

Employee Stock Plans - Valuation Assumptions for Estimated Fair Value of Stock Options (Details) - Stock options	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected volatility (percent)	41.40%	39.00%
Expected term (years)	6 years 1 month 6 days	6 years 1 month 6 days
Risk-free interest rate (percent)	0.50%	2.50%
Expected dividend yield (percent)	0.00%	0.00%

Employee Stock Plans - RSU and

Employee Stock Plans - RSU and Restricted Stock Award Activity (Details) - RSUs and Restricted Shares shares in Thousands	3 Months Ended
	Apr. 30, 2020$ / sharesshares
Number of RSU and Restricted Shares Outstanding
Outstanding, beginning balance (in shares) | shares	5,029
Granted (in shares) | shares	590
Vested (in shares) | shares	(405)
Forfeited (in shares) | shares	(220)
Outstanding, ending balance (in shares) | shares	4,994
Weighted-Average Grant Date Fair Value
Outstanding, beginning balance (in dollars per share) | $ / shares	$ 18.09
Granted (in dollars per share) | $ / shares	12.23
Vested (in dollars per share) | $ / shares	17.72
Forfeited (in dollars per share) | $ / shares	19.94
Outstanding, ending balance (in dollars per share) | $ / shares	$ 17.35

Employee Stock Plans - Stock-Ba

Employee Stock Plans - Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Cost of Revenue
Stock-based compensation expense	$ 10,884	$ 7,959
Cost of subscription revenue
Cost of Revenue
Stock-based compensation expense	852	493
Cost of professional services revenue
Cost of Revenue
Stock-based compensation expense	1,650	1,359
Research and development
Cost of Revenue
Stock-based compensation expense	3,542	3,191
Sales and marketing
Cost of Revenue
Stock-based compensation expense	3,005	1,852
General and administrative
Cost of Revenue
Stock-based compensation expense	$ 1,835	$ 1,064

Net Loss Per Share - Basic and

Net Loss Per Share - Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Numerator:
Net loss	$ (17,488)	$ (20,592)	[1]
Denominator:
Weighted-average common shares outstanding, basic and diluted (in shares)	115,139	108,821
Net loss per share, basic and diluted (in dollars per share)	$ (0.15)	$ (0.19)
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Net Loss Per Share - Potentiall

Net Loss Per Share - Potentially Dilutive Securities Not Included in the Diluted Per Share Calculations (Details) - shares shares in Thousands	3 Months Ended
	Apr. 30, 2020	Apr. 30, 2019
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation	17,871	16,673
Issued and outstanding stock options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation	12,577	13,357
Unvested RSUs and restricted stock issued and outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation	4,994	2,969
Shares committed under ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation	300	347