Zuora (ZUO) 10-Q 4 Sep 20 2021 Q2 Quarterly report Financial data

Cover Page

Cover Page - shares shares in Millions	6 Months Ended
	Jul. 31, 2020	Aug. 31, 2020
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jul. 31, 2020
Document Transition Report	false
Entity File Number	001-38451
Entity Registrant Name	Zuora, Inc
Entity Central Index Key	0001423774
Current Fiscal Year End Date	--01-31
Document Fiscal Year Focus	2021
Document Fiscal Period Focus	Q2
Amendment Flag	false
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	20-5530976
Entity Address, Address Line One	101 Redwood Shores Parkway
Entity Address, City or Town	Redwood City
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94065
City Area Code	888
Local Phone Number	976-9056
Title of 12(b) Security	Class A common stock, par value $0.0001 per share
Trading Symbol	ZUO
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Class A common stock
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		105.3
Class B common stock
Document Information [Line Items]
Entity Common Stock, Shares Outstanding		12.9

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Jul. 31, 2020	Jan. 31, 2020
Current assets:
Cash and cash equivalents	$ 118,600	$ 54,275
Short-term investments	60,617	117,662
Accounts receivable, net	48,427	68,875
Deferred commissions, current portion	10,768	9,585
Prepaid expenses and other current assets	16,322	16,387
Total current assets	254,734	266,784
Property and equipment, net	35,859	33,489
Operating lease right-of-use assets	51,121	54,286
Purchased intangibles, net	4,774	5,620
Deferred commissions, net of current portion	18,524	19,591
Goodwill	17,632	17,632
Other assets	3,926	4,825
Total assets	386,570	402,227
Current liabilities:
Accounts payable	277	2,098
Accrued expenses and other current liabilities	13,992	17,731
Accrued employee liabilities	26,261	24,193
Debt, current portion	4,432	4,432
Deferred revenue, current portion	99,185	111,411
Operating lease liabilities, current portion	7,908	5,755
Total current liabilities	152,055	165,620
Debt, net of current portion	3,890	6,094
Deferred revenue, net of current portion	486	1,007
Operating lease liabilities, net of current portion	58,146	62,307
Deferred tax liabilities	1,554	1,569
Other long-term liabilities	967	971
Total liabilities	217,098	237,568
Commitments and contingencies
Stockholders’ equity:
Additional paid-in capital	597,736	555,307
Accumulated other comprehensive income	182	188
Accumulated deficit	(428,458)	(390,848)
Total stockholders’ equity	169,472	164,659
Total liabilities and stockholders’ equity	386,570	402,227
Class A common stock
Stockholders’ equity:
Common stock	11	10
Class B common stock
Stockholders’ equity:
Common stock	$ 1	$ 2

Condensed Consolidated Statemen

Condensed Consolidated Statements of Comprehensive Loss - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Revenue:
Total revenue	$ 74,989	$ 69,733	$ 148,887	$ 133,842
Cost of revenue:
Total cost of revenue	33,075	33,702	65,372	65,733
Gross profit	41,914	36,031	83,515	68,109
Operating expenses:
Research and development	19,427	18,744	36,970	35,759
Sales and marketing	28,608	27,290	57,104	52,791
General and administrative	15,383	11,324	28,648	21,769
Total operating expenses	63,418	57,358	122,722	110,319
Loss from operations	(21,504)	(21,327)	(39,207)	(42,210)
Interest and other income (expense), net	1,936	569	2,314	1,104
Loss before income taxes	(19,568)	(20,758)	(36,893)	(41,106)
Income tax provision	554	55	717	299
Net loss	(20,122)	(20,813)	(37,610)	(41,405)	[1]
Comprehensive loss:
Foreign currency translation adjustment	338	(200)	(89)	(275)
Unrealized (loss) gain on available-for-sale securities	(74)	22	83	46
Comprehensive loss	$ (19,858)	$ (20,991)	$ (37,616)	$ (41,634)
Net loss per share, basic and diluted (in dollars per share)	$ (0.17)	$ (0.19)	$ (0.32)	$ (0.38)
Weighted-average shares outstanding used in calculating net loss per share attributable to common stockholders, basic and diluted (in shares)	116,838	110,595	115,998	109,724
Subscription
Revenue:
Total revenue	$ 58,312	$ 50,647	$ 115,208	$ 97,958
Cost of revenue:
Total cost of revenue	14,401	12,798	28,016	24,731
Professional services
Revenue:
Total revenue	16,677	19,086	33,679	35,884
Cost of revenue:
Total cost of revenue	$ 18,674	$ 20,904	$ 37,356	$ 41,002
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Stockholders' Equity - USD ($) shares in Thousands, $ in Thousands	Total		Class A common stock	Class B common stock	Common StockClass A common stock	Common StockClass B common stock	Additional Paid-in Capital	Accumulated Other Comprehensive Income	Accumulated Deficit
Beginning balance (in shares) at Jan. 31, 2019					77,119	32,575
Beginning balance at Jan. 31, 2019	$ 181,814				$ 8	$ 3	$ 488,776	$ 481	$ (307,454)
Conversion of Class B common stock to Class A common stock (in shares)					10,064
Conversion of Class B common stock to Class A common stock (in shares)						(10,064)
Conversion of Class B common stock to Class A common stock	0
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)					(8)
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)						1,811
Issuance of common stock upon exercise of stock options, net of repurchases	7,048						7,048
Lapse of restrictions on common stock related to early exercise of stock options	306						306
RSU releases (in shares)					278	100
RSU releases	0
Purchase of common stock under the ESPP (in shares)					422
Purchases of common stock under the ESPP	5,069						5,069
Stock-based compensation	19,575						19,575
Deferred offering costs	38						38
Other comprehensive income (loss)	(229)							(229)
Net loss	(41,405)	[1]							(41,405)
Ending balance (in shares) at Jul. 31, 2019					87,875	24,422
Ending balance at Jul. 31, 2019	172,216				$ 8	$ 3	520,812	252	(348,859)
Beginning balance (in shares) at Apr. 30, 2019					85,097	25,964
Beginning balance at Apr. 30, 2019	174,219				$ 8	$ 3	501,824	430	(328,046)
Conversion of Class B common stock to Class A common stock (in shares)					2,155
Conversion of Class B common stock to Class A common stock (in shares)						(2,155)
Conversion of Class B common stock to Class A common stock	0
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)					(1)
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)						564
Issuance of common stock upon exercise of stock options, net of repurchases	2,202						2,202
Lapse of restrictions on common stock related to early exercise of stock options	101						101
RSU releases (in shares)					202	49
RSU releases	0
Purchase of common stock under the ESPP (in shares)					422
Purchases of common stock under the ESPP	5,069						5,069
Stock-based compensation	11,616						11,616
Other comprehensive income (loss)	(178)							(178)
Net loss	(20,813)								(20,813)
Ending balance (in shares) at Jul. 31, 2019					87,875	24,422
Ending balance at Jul. 31, 2019	172,216				$ 8	$ 3	520,812	252	(348,859)
Beginning balance (in shares) at Jan. 31, 2020					97,134	17,348
Beginning balance at Jan. 31, 2020	164,659				$ 10	$ 2	555,307	188	(390,848)
Conversion of Class B common stock to Class A common stock (in shares)					6,420
Conversion of Class B common stock to Class A common stock (in shares)						(6,420)
Conversion of Class B common stock to Class A common stock	$ 0				$ 1
Conversion of Class B common stock to Class A common stock						$ (1)
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)					(1)
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)	1,878					1,877
Issuance of common stock upon exercise of stock options, net of repurchases	$ 7,984						7,984
Lapse of restrictions on common stock related to early exercise of stock options	71						71
RSU releases (in shares)					1,256	70
RSU releases	0
Purchase of common stock under the ESPP (in shares)					399
Purchases of common stock under the ESPP	4,214						4,214
Charitable donation of stock (in shares)					74
Charitable donation of stock	1,000						1,000
Stock-based compensation	29,160						29,160
Other comprehensive income (loss)	(6)							(6)
Net loss	(37,610)								(37,610)
Ending balance (in shares) at Jul. 31, 2020			105,300	12,900	105,282	12,875
Ending balance at Jul. 31, 2020	169,472				$ 11	$ 1	597,736	182	(428,458)
Beginning balance (in shares) at Apr. 30, 2020					99,655	16,058
Beginning balance at Apr. 30, 2020	161,833				$ 10	$ 2	570,239	(82)	(408,336)
Conversion of Class B common stock to Class A common stock (in shares)					4,234
Conversion of Class B common stock to Class A common stock (in shares)						(4,234)
Conversion of Class B common stock to Class A common stock	0				$ 1
Conversion of Class B common stock to Class A common stock						$ (1)
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)					1	1,021
Issuance of common stock upon exercise of stock options, net of repurchases	3,975						3,975
Lapse of restrictions on common stock related to early exercise of stock options	32						32
RSU releases (in shares)					919	30
RSU releases	0
Purchase of common stock under the ESPP (in shares)					399
Purchases of common stock under the ESPP	4,214						4,214
Charitable donation of stock (in shares)					74
Charitable donation of stock	1,000						1,000
Stock-based compensation	18,276						18,276
Other comprehensive income (loss)	264							264
Net loss	(20,122)								(20,122)
Ending balance (in shares) at Jul. 31, 2020			105,300	12,900	105,282	12,875
Ending balance at Jul. 31, 2020	$ 169,472				$ 11	$ 1	$ 597,736	$ 182	$ (428,458)
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	[1]
Cash flows from operating activities:
Net loss	$ (37,610)	$ (41,405)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation, amortization and accretion	7,147	4,848
Stock-based compensation	29,160	19,575
Provision for doubtful accounts	1,744	2,252
Donation of common stock to charitable foundation	1,000	0
Amortization of deferred commissions	5,455	4,656
Reduction in carrying amount of right-of-use assets	4,229	3,886
Other	181	152
Changes in operating assets and liabilities:
Accounts receivable	18,704	9,101
Prepaid expenses and other assets	716	(3,531)
Deferred commissions	(5,571)	(3,785)
Accounts payable	(1,887)	(665)
Accrued expenses and other liabilities	(1,073)	(928)
Accrued employee liabilities	2,068	21
Deferred revenue	(12,747)	(720)
Operating lease liabilities	(4,725)	(4,565)
Net cash provided by (used in) operating activities	6,791	(11,108)
Cash flows from investing activities:
Purchases of property and equipment	(9,950)	(4,242)
Insurance proceeds for damaged property and equipment	250	0
Purchases of short-term investments	(24,376)	(103,073)
Sales of short-term investments	2,511	3,496
Maturities of short-term investments	79,205	90,400
Net cash provided by (used in) investing activities	47,640	(13,419)
Cash flows from financing activities:
Proceeds from issuance of common stock upon exercise of stock options	7,997	7,048
Proceeds of issuance of common stock under employee stock purchase plan	4,214	5,069
Repurchases of unvested common stock	(8)	(47)
Principal payments on long-term debt	(2,220)	(741)
Net cash provided by financing activities	9,983	11,329
Effect of exchange rates on cash and cash equivalents	(89)	(275)
Net increase (decrease) in cash and cash equivalents	64,325	(13,473)
Cash and cash equivalents, beginning of period	54,275	70,024
Cash and cash equivalents, end of period	118,600	56,551
Supplemental disclosure of non-cash investing and financing activities:
Lapse in restrictions on early exercised common stock options	71	306
Property and equipment purchases accrued or in accounts payable	$ 118	$ 899
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Overview and Basis of Presentat

Overview and Basis of Presentation	6 Months Ended
	Jul. 31, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Overview and Basis of Presentation	Note 1. Overview and Basis of Presentation Description of Business Zuora, Inc. was incorporated in the state of Delaware in 2006 and began operations in 2007. Zuora’s fiscal year ends on January 31. Zuora is headquartered in Redwood City, California. The Company provides software that enables companies across multiple industries and geographies to launch, manage or transform to a subscription business model. Architected specifically for dynamic, recurring subscription business models, Zuora's cloud-based software functions as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process, including billing and revenue recognition. Zuora's solution enables businesses to easily change pricing and packaging for products and services to grow and scale, to efficiently comply with revenue recognition standards, and to build meaningful relationships with their subscribers. References to Zuora, “Company”, “our”, or “we” in these notes refer to Zuora, Inc. and its subsidiaries on a consolidated basis. Basis of Presentation and Principles of Consolidation The accompanying unaudited condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC) regarding interim financial reporting. All intercompany balances and transactions have been eliminated in consolidation. The unaudited condensed consolidated balance sheet as of January 31, 2020 included herein was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of comprehensive loss, statements of cash flows and statements of stockholders' equity for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year ending January 31, 2021 or any future period. The accompanying unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in the Company's Annual Report on Form 10-K for the fiscal year ended January 31, 2020, filed with the Securities and Exchange Commission (SEC) on March 31, 2020 (Annual Report). Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements, as well as reported amounts of revenue and expenses during the reporting period. The Company’s most significant estimates and assumptions are related to revenue recognition with respect to the determination of the standalone selling prices for the Company’s services; estimates of the useful life of benefits of commissions; valuation of the Company’s stock-based awards; estimates of allowance for doubtful accounts; estimates of the fair value of goodwill, intangible assets, investments, and other long-lived assets; and the valuation of deferred income tax assets and contingencies. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances. Accordingly, actual results may differ materially from these estimates under different assumptions or conditions.

Summary of Significant Accounti

Summary of Significant Accounting Policies and Recent Accounting Pronouncements	6 Months Ended
	Jul. 31, 2020
Accounting Policies [Abstract]
Summary of Significant Accounting Policies and Recent Accounting Pronouncements	Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements The Company’s significant accounting policies are discussed in Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements in the Company's Annual Report on Form 10-K for the fiscal year ended January 31, 2020, filed with the SEC on March 31, 2020. There have been no significant changes to these policies during the six months ended July 31, 2020 except for updates resulting from the adoption of Topic 326, as discussed below. Recent Accounting Pronouncements—Not Yet Adopted In December 2019, the FASB issued ASU 2019-12, which simplifies the accounting for income taxes by removing certain exceptions to the general principles in the existing guidance for income taxes and making other minor improvements. The amendments in the ASU are effective for the Company on February 1, 2021. The Company does not plan to early adopt this ASU at this time and the adoption of this standard is not expected to have a material impact on the consolidated financial statements. Recent Accounting Pronouncements—Adopted The Company became a large accelerated filer on January 31, 2020 and lost the ability to delay adoption of new or revised accounting pronouncements. Effective February 1, 2019, the Company adopted FASB ASU No. 2016-02, Leases (Topic 842), which supersedes the guidance in ASC 840, Leases, and requires recognition of right-of-use (ROU) assets and lease liabilities on the Company's consolidated balance sheets. Amounts presented in the unaudited condensed consolidated financial statements for fiscal year 2020 have been adjusted to reflect the adoption of Topic 842. In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments , and subsequently issued amendments to the initial guidance including ASU 2018-19, ASU 2019-04, ASU 2019-05, and ASU 2019-11 (collectively, Topic 326). Together, this guidance introduced a new impairment model for recognizing credit losses on financial instruments based on an estimate of current expected credit losses (CECL). The new model uses a forward-looking expected loss method rather than the incurred loss model for recognizing credit losses. Additionally, any expected credit losses are to be reflected as allowances rather than reductions in the amortized cost of available-for-sale debt securities. The Company adopted Topic 326 beginning February 1, 2020 and the adoption of the standard did not have a material impact on its unaudited condensed consolidated financial statements. However, the adoption resulted in modifying the Company's policies for accounts receivable and available-for-sale securities as follows: Accounts Receivable: Trade accounts receivable are recorded at the invoiced amount. Prior to the Company’s adoption of Topic 326, the accounts receivable balance was reduced by an allowance for doubtful accounts that was determined based on the Company’s assessment of the collectability of customer accounts. Under Topic 326, the Company measures expected credit losses of accounts receivable on a collective (pool) basis, aggregating accounts receivable that have account balances above or below a certain threshold. For receivable balances below the threshold, the Company applies a credit-loss percentage that is based on its historical credit losses. For receivable balances above the threshold, the Company performs an analysis on the related customers and reserves the full receivable balance for any customer accounts where collectability may be at risk. The COVID-19 pandemic and recent economic downturn also prompted the Company to include additional reserves for customers in industries that could be more heavily impacted by these events. The Company will reassess the impact of these events and any other events that may arise in the future in developing its estimates for expected credit losses, and will make any necessary adjustments to the related reserve balance. The Company recorded an allowance for credit losses of $5.1 million as of July 31, 2020, and the allowance for doubtful accounts balance was $2.9 million as of January 31, 2020. Available-for-Sale Securities: Available-for-sale securities are reported at fair value, with unrealized gains and losses and the related tax impact included as a separate component of stockholders’ equity and in comprehensive loss. Accrued interest of $0.2 million as of July 31, 2020 is excluded from both the fair value and the amortized cost of the Company’s available-for-sale securities and is recorded in prepaid expenses and other current assets in its condensed consolidated balance sheet. The Company has elected to not record an allowance for credit losses for accrued interest on available-for-sale securities and will reverse the accrued interest against interest income in the period in which it is determined that the accrued interest is uncollectible. Prior to fiscal 2021, the Company followed the guidance in ASC 320 Investments-Debt and Equity Securities in determining whether unrealized losses were other than temporary. Under Topic 326, the Company now considers whether unrealized losses have resulted from a credit loss or other factors. The Company had no unrealized losses on its available-for-sale securities as of July 31, 2020 and as of January 31, 2020, and does not expect credit losses on its current investments in future periods. Therefore, the Company has concluded that an allowance for credit losses was unnecessary as of the February 1, 2020 adoption date or as of July 31, 2020. The Company had no realized losses on available-for-sale securities during the periods presented. The Company uses the specific identification method to determine the cost basis of investments sold.

Investments

Investments	6 Months Ended
	Jul. 31, 2020
Investments, Debt and Equity Securities [Abstract]
Investments	Note 3. Investments The amortized costs, unrealized gains and losses and estimated fair values of the Company’s short-term investments were as follows (in thousands): July 31, 2020 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 12,043 $ 74 $ — $ 12,117 Corporate bonds 31,363 159 — 31,522 Commercial paper 16,978 — — 16,978 Total short-term investments $ 60,384 $ 233 $ — $ 60,617 January 31, 2020 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 34,053 $ 41 $ — $ 34,094 Corporate bonds 45,601 81 — 45,682 Commercial paper 37,886 — — 37,886 Total short-term investments $ 117,540 $ 122 $ — $ 117,662 There were no material realized gains or losses from sales of marketable securities that were reclassified out of accumulated other comprehensive (loss) income into investment income during the three and six months ended July 31, 2020 and 2019. All securities had stated effective maturities of less than two years as of July 31, 2020.

Fair Value Measurements

Fair Value Measurements	6 Months Ended
	Jul. 31, 2020
Fair Value Disclosures [Abstract]
Fair Value Measurements	Note 4. Fair Value Measurements The accounting guidance for fair value measurements establishes a three-tier hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value as follows: Level input Input definition Level 1 Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets Level 2 Inputs other than quoted prices included within Level 1 that are observable for the asset or liability through corroboration with market data at the measurement date Level 3 Unobservable inputs that reflect management’s best estimate of what market participants would use in pricing the asset or liability at the measurement date In general, and where applicable, the Company uses quoted prices in active markets for identical assets or liabilities to determine fair value. If quoted prices in active markets for identical assets or liabilities are not available to determine fair value, then the Company uses quoted prices for similar assets and liabilities or inputs other than the quoted prices that are observable either directly or indirectly. The following tables summarize the Company ’ s fair value hierarchy for its financial assets measured at fair value on a recurring basis (in thousands): July 31, 2020 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 102,846 $ — $ — $ 102,846 Short-term investments: U.S. government securities $ — $ 12,117 $ — $ 12,117 Corporate bonds — 31,522 — 31,522 Commercial paper — 16,978 — 16,978 Total short-term investments $ — $ 60,617 $ — $ 60,617 January 31, 2020 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 37,906 $ — $ — $ 37,906 Short-term investments: U.S. government securities $ — $ 34,094 $ — $ 34,094 Corporate bonds — 45,682 — 45,682 Commercial paper — 37,886 — 37,886 Total short-term investments $ — $ 117,662 $ — $ 117,662

Prepaid Expenses and Other Curr

Prepaid Expenses and Other Current Assets	6 Months Ended
	Jul. 31, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Prepaid Expenses and Other Current Assets	Note 5. Prepaid Expenses and Other Current Assets Prepaid expenses and other current assets consisted of the following (in thousands): July 31, 2020 January 31, 2020 Prepaid software subscriptions $ 4,543 $ 4,036 Prepaid insurance 3,709 1,630 Contract assets 1,879 2,476 Prepaid hosting costs 1,600 1,611 Insurance recovery receivable 1,192 1,442 Taxes 434 729 Other 2,965 4,463 Total $ 16,322 $ 16,387

Property and Equipment, Net

Property and Equipment, Net	6 Months Ended
	Jul. 31, 2020
Property, Plant and Equipment [Abstract]
Property and Equipment, Net	Note 6. Property and Equipment, Net Property and equipment, net consisted of the following (in thousands): July 31, 2020 January 31, 2020 Leasehold improvements $ 18,824 $ 16,865 Software 18,196 15,329 Servers 13,239 14,596 Computer equipment 12,599 11,249 Furniture and fixtures 5,151 4,987 Vehicles 103 108 68,112 63,134 Less accumulated depreciation and amortization (32,253) (29,645) Total $ 35,859 $ 33,489 The following table summarizes the capitalized internal-use software costs included within the Software line item in the table above (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Internal-use software costs capitalized during the period $ 1,283 $ 1,186 $ 2,721 $ 1,616 July 31, 2020 January 31, 2020 Total capitalized internal-use software, net of accumulated amortization $ 8,545 $ 6,275 The following table summarizes total depreciation and amortization expense related to property and equipment, including amortization of internal-use software, included in Operating expenses and Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Total depreciation and amortization expense $ 2,503 $ 2,228 $ 4,825 $ 4,233

Purchased Intangible Assets

Purchased Intangible Assets	6 Months Ended
	Jul. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Purchased Intangible Assets	Note 7. Purchased Intangible Assets The following table summarizes the purchased intangible asset balances (in thousands): July 31, 2020 Gross Accumulated Net Carrying Developed technology $ 7,697 $ (5,698) $ 1,999 Customer relationships 4,287 (2,010) 2,277 Trade names 909 (411) 498 Total $ 12,893 $ (8,119) $ 4,774 January 31, 2020 Gross Accumulated Net Carrying Developed technology $ 7,697 $ (5,152) $ 2,545 Customer relationships 4,287 (1,775) 2,512 Trade names 909 (346) 563 Total $ 12,893 $ (7,273) $ 5,620 The following table summarizes amortization expense related to purchased intangible assets included in Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Purchased intangible assets amortization expense $ 423 $ 427 $ 846 $ 930

Accrued Expenses and Other Curr

Accrued Expenses and Other Current Liabilities	6 Months Ended
	Jul. 31, 2020
Payables and Accruals [Abstract]
Accrued Expenses and Other Current Liabilities	Note 8. Accrued Expenses and Other Current Liabilities Accrued expenses and other current liabilities consisted of the following (in thousands): July 31, 2020 January 31, 2020 Accrued taxes $ 4,334 $ 4,803 Accrued outside services and consulting 3,132 2,800 Accrued hosting and third-party licenses 1,760 1,846 Accrued property and equipment 52 3,442 Other accrued expenses 4,714 4,840 Total $ 13,992 $ 17,731

Debt

Debt	6 Months Ended
	Jul. 31, 2020
Debt Disclosure [Abstract]
Debt	Note 9. Debt In October 2018, the Company amended its agreement with Silicon Valley Bank that includes a revolving and term loan facility, which is secured by a lien on substantially all of the Company’s assets, including its intellectual property (Debt Agreement). Under the revolving loan facility, the Company may borrow up to $30.0 million until October 2021, none of which was drawn down as of July 31, 2020. Under the term loan facility, the Company may borrow up to $15.0 million, which was fully drawn down in June 2017 to partially finance the acquisition of Leeyo, and a remaining balance of $8.3 million was outstanding as of July 31, 2020. The payments under the term loan are due in 36 equal monthly installments beginning in June 2019 until the maturity date in June 2022. The interest rate under both the revolving and term loan facility is equal to the prime rate published by the Wall Street Journal (WSJ Prime Rate) minus 1.00%.

Deferred Revenue and Performanc

Deferred Revenue and Performance Obligations	6 Months Ended
	Jul. 31, 2020
Revenue from Contract with Customer [Abstract]
Deferred Revenue and Performance Obligations	Note 10. Deferred Revenue and Performance Obligations The following table summarizes revenue recognized during the period that was included in the deferred revenue balance at the beginning of each respective period (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Revenue recognized from deferred revenue $ 55,432 $ 41,433 $ 85,737 $ 59,783 As of July 31, 2020, total remaining non-cancellable performance obligations under the Company's subscription contracts with customers was approximately $270.3 million and the Company expects to recognize revenue on approximately 64% of these remaining performance obligations over the next 12 months. Remaining performance obligations under the Company's professional service contracts as of July 31, 2020 were not material.

Geographical Information

Geographical Information	6 Months Ended
	Jul. 31, 2020
Revenue from Contract with Customer [Abstract]
Geographical Information	Note 11. Geographical Information Disaggregation of Revenue Revenue by country, based on the customer’s address at the time of sale, was as follows (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 United States $ 49,010 $ 48,030 $ 98,912 $ 92,476 Others 25,979 21,703 49,975 41,366 Total $ 74,989 $ 69,733 $ 148,887 $ 133,842 Percentage of revenue by geographic area: United States 65 % 69 % 66 % 69 % Other 35 % 31 % 34 % 31 % Other than the United States, no individual country exceeded 10% of total revenue for the three and six months ended July 31, 2020 and 2019. Long-lived assets Long-lived assets, which consist of property and equipment, net, purchased intangible assets, net and operating lease ROU assets by geographic location is based on the location of the legal entity that owns the asset. As of July 31, 2020 and 2019, no individual country exceeded 10% of total long-lived assets other than the United States.

Leases

Leases	6 Months Ended
	Jul. 31, 2020
Leases [Abstract]
Leases	Note 12. Leases The Company has non-cancelable operating leases for its offices located in the U.S. and abroad. As of July 31, 2020, these leases expire on various dates between 2020 and 2030. Certain lease agreements include one or more options to renew, with renewal terms that can extend the lease up to seven years. The Company has the right to exercise or forego the lease renewal options. The lease agreements do not contain any material residual value guarantees or material restrictive covenants. The components of the Company's operating leases and related operating lease cost were as follows (in thousands): July 31, 2020 January 31, 2020 Operating lease right-of-use assets $ 51,121 $ 54,286 Operating lease liabilities, current portion 7,908 5,755 Operating lease liabilities, net of current portion 58,146 62,307 Total operating lease liabilities $ 66,054 $ 68,062 Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Operating lease cost 1 $ 2,967 $ 2,442 $ 5,930 $ 4,558 (1) Includes costs related to the Company's short-term operating leases as follows (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Short-term operating lease cost $ 15 $ 165 $ 97 $ 302 The future maturities of operating lease liabilities for each fiscal year were as follows (in thousands): Maturities of Operating Lease Liabilities 2021 (remainder of the year) $ 4,673 2022 12,184 2023 11,647 2024 9,565 2025 6,386 Thereafter 36,139 Total lease payments 80,594 Less imputed interest (14,540) Present value of lease liabilities $ 66,054 Other supplemental information includes the following (dollars in thousands): July 31, 2020 January 31, 2020 Weighted-average remaining operating lease term 8.0 years 8.3 years Weighted-average operating lease discount rate 4.7 % 4.7 % Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Supplemental Cash Flow Information Cash paid for amounts included in the measurement of lease liabilities: Cash paid for operating leases $ 1,550 $ 2,379 $ 4,725 $ 4,565 New right-of-use assets obtained in exchange for lease liabilities: Operating leases obtained $ 207 $ 37,050 $ 1,064 $ 37,647 As of July 31, 2020, the Company had $3.6 million of undiscounted future payments for an operating lease that has not yet commenced, which is excluded from the tables above and is not yet recognized in the Company's consolidated balance sheets. This operating lease is expected to commence in fiscal year 2022 and has a lease term of three years.

Commitments and Contingencies

Commitments and Contingencies	6 Months Ended
	Jul. 31, 2020
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Note 13. Commitments and Contingencies Letters of Credit In connection with the execution of certain facility leases, the Company had bank issued irrevocable letters of credit for $4.7 million as of July 31, 2020 and January 31, 2020. No draws have been made under such letters of credit. Legal Proceedings From time to time, the Company may be subject to legal proceedings, as well as demands, claims and threatened litigation. Other than the matters described below, we are not currently party to any material legal proceedings or claims, nor are we aware of any pending or threatened litigation or claims that could have a material adverse effect on our business, operating results, cash flows, or financial condition should such litigation or claim be resolved unfavorably. The outcomes of our legal proceedings and other contingencies are inherently unpredictable, subject to significant uncertainties, and could be material to our operating results and cash flows for a particular period. Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources, and other factors. Securities Class Actions In June 2019, a securities class action lawsuit was filed in the U.S. District Court for the Northern District of California naming the Company and certain of its officers as defendants. The complaint purports to bring suit on behalf of stockholders who purchased or otherwise acquired the Company’s securities between April 12, 2018 and May 30, 2019. The complaint alleges that defendants made false and misleading statements about the Company’s business, operations and prospects in violation of Sections 10(b) and 20(a) of the Securities Exchange Act of 1934, as amended (Exchange Act), and seeks unspecified compensatory damages, fees and costs. In November 2019, the lead plaintiff filed a consolidated amended complaint asserting the same claims. In April 2020, the Court denied defendants’ motion to dismiss. In April and May 2020, two putative securities class action lawsuits were filed in the Superior Court of the State of California, County of San Mateo, naming as defendants the Company and certain of its current and former officers, its directors and the underwriters of the Company’s IPO. The complaints purport to bring suit on behalf of stockholders who purchased or otherwise acquired the Company’s securities pursuant or traceable to the Registration Statement and Prospectus issued in connection with the Company’s IPO and allege claims under Sections 11, 12(a)(2) and 15 of the Securities Act of 1933. The suits seek unspecified damages and other relief. In July 2020, the court entered an order consolidating the two lawsuits, and the lead plaintiff filed a consolidated class action complaint asserting the same claims. Given the procedural posture and the nature of such litigation matters, including that the proceedings are in the early stages, the Company is unable to estimate the reasonably possible loss or range of loss, if any, that may result from these matters. Derivative Litigation In September 2019, two stockholder derivative lawsuits were filed in the U.S. District Court for the Northern District of California against certain of the Company’s directors and executive officers and naming the Company as a nominal defendant. The derivative actions allege claims based on events similar to those in the securities class action and assert causes of action against the individual defendants for breach of fiduciary duty, unjust enrichment, waste of corporate assets, and for making false and misleading statements about the Company’s business, operations, and prospects in violation of Section 14(a) of the Exchange Act. Plaintiffs seek corporate reforms, unspecified damages and restitution, and fees and costs. In November 2019, the stockholder derivative lawsuits, which are related to the securities class action, were assigned to the same judge who is overseeing the securities class action lawsuit. In February 2020, the court entered an order consolidating the two derivative lawsuits. In August 2020, the court entered an order staying the consolidated action until the completion of fact discovery in the federal securities class action. In May and June 2020, two stockholder derivative lawsuits were filed in the U.S. District Court for the District of Delaware against certain of the Company’s directors and current and former executive officers. The derivative actions allege claims based on events similar to those in the securities class action and the derivative action pending in the Northern District of California and assert causes of action against the individual defendants for breach of fiduciary duty, unjust enrichment, waste of corporate assets, contribution, and for making false and misleading statements about the Company’s business, operations, and prospects in violation of Section 14(a) of the Exchange Act. Plaintiff seeks corporate reforms, unspecified damages and restitution, and fees and costs. In June 2020, the court entered an order consolidating the two Delaware derivative lawsuits. In August 2020, the court entered an order staying the consolidated action until the completion of fact discovery in the federal securities class action. Given the procedural posture and the nature of such litigation matters, including that the proceedings are in the early stages, the Company is unable to estimate the reasonably possible loss or range of loss, if any, that may result from these matters.

Income Taxes

Income Taxes	6 Months Ended
	Jul. 31, 2020
Income Tax Disclosure [Abstract]
Income Taxes	Note 14. Income Taxes The following table reflects the Company's income tax provision, pretax loss and effective tax rate for the periods presented (in thousands, except percentages): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Loss before income taxes $ (19,568) $ (20,758) $ (36,893) $ (41,106) Income tax provision 554 55 717 299 Effective tax rate (2.8) % (0.3) % (1.9) % (0.7) % The effective tax rates differ from the statutory rates primarily as a result of providing no benefit on pretax losses incurred in the United States, as the Company has determined that the benefit of the losses is not more likely than not to be realized. On March 27, 2020, the Coronavirus Aid, Relief and Economic Security (CARES) Act was enacted and signed into U.S. law to provide economic relief to individuals and businesses facing economic hardship as a result of the COVID-19 pandemic. Changes in tax laws or rates are accounted for in the period of enactment. The income tax

Stockholders' Equity

Stockholders' Equity	6 Months Ended
	Jul. 31, 2020
Equity [Abstract]
Stockholders' Equity	Note 15. Stockholders' Equity Preferred Stock As of July 31, 2020, the Company had authorized 10 million shares of preferred stock, each with a par value of $0.0001 per share. As of July 31, 2020, no shares of preferred stock were issued and outstanding. Common Stock Prior to the Company's IPO, which was effective in April 2018, all shares of common stock then outstanding were reclassified into Class B common stock. Shares offered and sold in the IPO consisted of newly authorized shares of Class A common stock. Holders of Class A and Class B common stock are entitled to one vote per share and ten votes per share, respectively, and the shares of Class A common stock and Class B common stock are identical, except for voting and conversion rights. As of July 31, 2020, the Company had authorized 500 million shares of Class A common stock and 500 million shares of Class B common stock, each with a par value of $0.0001 per share. As of July 31, 2020, 105.3 million shares of Class A common stock and 12.9 million shares of Class B common stock were issued and outstanding. Accumulated Other Comprehensive Income Components of accumulated other comprehensive income were as follows (in thousands): Foreign Currency Translation Adjustment Unrealized Gain on Available-for-Sale Securities Total Balance, January 31, 2020 $ 95 $ 93 $ 188 Foreign currency translation adjustment (89) — (89) Unrealized gain on available-for-sale securities — 83 83 Balance, July 31, 2020 $ 6 $ 176 $ 182 There were no material reclassifications out of accumulated other comprehensive income during the three and six months ended July 31, 2020. Additionally, there was no material tax impact on the amounts presented.

Employee Stock Plans

Employee Stock Plans	6 Months Ended
	Jul. 31, 2020
Share-based Payment Arrangement [Abstract]
Employee Stock Plans	Note 16. Employee Stock Plans Equity Incentive Plans In March 2018, the Company’s Board of Directors adopted and its stockholders approved the 2018 Equity Incentive Plan (2018 Plan). The 2018 Plan authorizes the award of stock options, restricted stock awards, stock appreciation rights, RSUs, performance awards, and stock bonuses. As of July 31, 2020, approximately 21.7 million shares of Class A common stock were reserved and available for issuance under the 2018 Plan. In addition, as of July 31, 2020, 8.4 million stock options and RSUs exercisable or settleable for Class B common stock were outstanding in the aggregate under the Company’s 2006 Stock Plan (2006 Plan) and 2015 Equity Incentive Plan (2015 Plan), which plans were terminated in May 2015 and April 2018, respectively. The 2006 Plan and 2015 Plan continue to govern outstanding equity awards granted thereunder. Stock Options The following tables summarize stock option activity and related information (in thousands, except weighted-average exercise price, weighted-average grant date fair value and average remaining contractual term): Shares Weighted-Average Average Aggregate Balance as of January 31, 2020 13,701 $ 7.64 6.9 $ 107,186 Granted 1,669 11.51 Exercised (1,878) 4.26 Forfeited (731) 11.44 Balance as of July 31, 2020 12,761 8.43 6.9 57,765 Exercisable as of July 31, 2020 8,333 6.88 6.0 57,371 Vested and expected to vest as of July 31, 2020 12,303 8.26 6.9 57,404 Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Weighted-average grant date fair value per share of options granted during each respective period $ 4.59 $ 8.22 $ 4.57 $ 8.38 Aggregate intrinsic value of options exercised during each respective period $ 8,821 $ 6,672 $ 16,319 $ 27,326 The Company used the Black-Scholes option-pricing model to estimate the fair value of its stock options granted during each respective period using the following assumptions: Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Fair value of common stock $11.53 - $12.04 $15.41 - $22.10 $10.57 - $12.04 $15.41 - $23.64 Expected volatility 41.4% - 41.8% 35.0% - 38.5% 41.4% - 41.8% 35.0% - 39.0% Expected term (years) 6.0 6.1 - 6.3 6.0 - 6.1 6.1 - 6.3 Risk-free interest rate 0.4% - 0.5% 2.1% - 2.4% 0.4% - 0.5% 2.1% - 2.5% Expected dividend yield — — — — RSU and Restricted Stock Award Activity The following table summarizes RSU and restricted stock award activity and related information for the six months ended July 31, 2020 (in thousands, except weighted-average grant date fair value): Number of RSU and Restricted Shares Outstanding Weighted-Average Grant Date Fair Value Balance as of January 31, 2020 5,029 $ 18.09 Granted 5,088 11.60 Vested (1,363) 15.07 Forfeited (634) 17.01 Balance as of July 31, 2020 8,120 14.61 2018 Employee Stock Purchase Plan In March 2018, the Company's Board of Directors adopted and its stockholders approved the 2018 Employee Stock Purchase Plan (ESPP). A total of 3.4 million shares of Class A common stock were reserved and available for issuance under the ESPP as of July 31, 2020. The ESPP provides for 24-month offering periods beginning June 15 and December 15 of each year, and each offering period contains four six-month purchase periods. On each purchase date, ESPP participants will purchase shares of the Company’s Class A common stock at a price per share equal to 85% of the lesser of (1) the fair market value of the Class A common stock on the offering date or (2) the fair market value of the Class A common stock on the purchase date. The Company estimated the fair value of ESPP purchase rights using a Black-Scholes option pricing model with the following assumptions: Three and Six Months Ended July 31, 2020 Three and Six Months Ended July 31, 2019 Fair value of common stock $ 13.5 $ 14.73 Expected volatility 50.7% - 69.1% 36.0% - 42.6% Expected term (years) 0.5 - 2.0 0.5 - 2.0 Risk-free interest rate 0.2 % 1.9% - 2.2% Expected dividend yield — — Stock-Based Compensation Expense Stock-based compensation expense was recorded in the following cost and expense categories in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Cost of subscription revenue $ 1,465 $ 811 $ 2,317 $ 1,304 Cost of professional services revenue 3,132 1,984 4,782 3,343 Research and development 5,945 4,484 9,487 7,674 Sales and marketing 4,848 2,491 7,853 4,343 General and administrative 2,886 1,846 4,721 2,911 Total stock-based compensation expense $ 18,276 $ 11,616 $ 29,160 $ 19,575 During the three months ended July 31, 2020, in light of the COVID-19 pandemic and for retention purposes, the Company issued RSU grants for 0.7 million shares of Class A common stock to eligible non-executive employees. These RSU awards vested partially in the quarter ended July 31, 2020 and the remainder will fully vest by the end of the current fiscal year. The Company recognized $3.8 million of stock-based compensation expense in the three months ended July 31, 2020 related to these awards and expects to recognize up to an additional $3.8 million of expense by the end of the current fiscal year. As of July 31, 2020, unrecognized compensation costs related to unvested equity awards and the weighted-average remaining period over which those costs are expected to be realized were as follows (dollars in thousands): Stock Options RSUs ESPP Unrecognized compensation costs $ 25,815 $ 101,669 $ 8,089 Weighted-average remaining recognition period 2.7 years 3.1 years 1.2 years

Net Loss Per Share

Net Loss Per Share	6 Months Ended
	Jul. 31, 2020
Earnings Per Share [Abstract]
Net Loss Per Share	Note 17. Net Loss Per Share The following table presents the calculation of basic and diluted net loss per share for the periods presented (in thousands, except per share data): Three Months Ended Six Months Ended 2020 2019 2020 2019 Numerator: Net loss $ (20,122) $ (20,813) $ (37,610) $ (41,405) Denominator: Weighted-average common shares outstanding, basic and diluted 116,838 110,595 115,998 109,724 Net loss per share, basic and diluted $ (0.17) $ (0.19) $ (0.32) $ (0.38) Since the Company was in a loss position for all periods presented, basic net loss per share attributable to common stockholders is the same as diluted net loss per share as the inclusion of all potential common shares outstanding would have been anti-dilutive. Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands): July 31, 2020 2019 Issued and outstanding stock options 12,761 13,573 Unvested RSUs and restricted stock issued and outstanding 8,120 4,528 Shares committed under ESPP 137 130 Total 21,018 18,231

Summary of Significant Accoun_2

Summary of Significant Accounting Policies and Recent Accounting Pronouncements (Policies)	6 Months Ended
	Jul. 31, 2020
Accounting Policies [Abstract]
Basis of Presentation and Principles of Consolidation	Basis of Presentation and Principles of Consolidation The accompanying unaudited condensed consolidated financial statements, which include the accounts of the Company and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC) regarding interim financial reporting. All intercompany balances and transactions have been eliminated in consolidation. The unaudited condensed consolidated balance sheet as of January 31, 2020 included herein was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of comprehensive loss, statements of cash flows and statements of stockholders' equity for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year ending January 31, 2021 or any future period. The accompanying unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in the Company's Annual Report on Form 10-K for the fiscal year ended January 31, 2020, filed with the Securities and Exchange Commission (SEC) on March 31, 2020 (Annual Report).
Use of Estimates	Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements, as well as reported amounts of revenue and expenses during the reporting period. The Company’s most significant estimates and assumptions are related to revenue recognition with respect to the determination of the standalone selling prices for the Company’s services; estimates of the useful life of benefits of commissions; valuation of the Company’s stock-based awards; estimates of allowance for doubtful accounts; estimates of the fair value of goodwill, intangible assets, investments, and other long-lived assets; and the valuation of deferred income tax assets and contingencies. The Company bases its estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances. Accordingly, actual results may differ materially from these estimates under different assumptions or conditions.
Recent Accounting Pronouncements	Recent Accounting Pronouncements—Not Yet Adopted In December 2019, the FASB issued ASU 2019-12, which simplifies the accounting for income taxes by removing certain exceptions to the general principles in the existing guidance for income taxes and making other minor improvements. The amendments in the ASU are effective for the Company on February 1, 2021. The Company does not plan to early adopt this ASU at this time and the adoption of this standard is not expected to have a material impact on the consolidated financial statements. Recent Accounting Pronouncements—Adopted The Company became a large accelerated filer on January 31, 2020 and lost the ability to delay adoption of new or revised accounting pronouncements. Effective February 1, 2019, the Company adopted FASB ASU No. 2016-02, Leases (Topic 842), which supersedes the guidance in ASC 840, Leases, and requires recognition of right-of-use (ROU) assets and lease liabilities on the Company's consolidated balance sheets. Amounts presented in the unaudited condensed consolidated financial statements for fiscal year 2020 have been adjusted to reflect the adoption of Topic 842. In June 2016, the FASB issued ASU 2016-13, Financial Instruments - Credit Losses: Measurement of Credit Losses on Financial Instruments
Accounts Receivable	Accounts Receivable: Trade accounts receivable are recorded at the invoiced amount. Prior to the Company’s adoption of Topic 326, the accounts receivable balance was reduced by an allowance for doubtful accounts that was determined based on the Company’s assessment of the collectability of customer accounts. Under Topic 326, the Company measures expected credit losses of accounts receivable on a collective (pool) basis, aggregating accounts receivable that have account balances above or below a certain threshold. For receivable balances below the threshold, the Company applies a credit-loss percentage that is based on its historical credit losses. For receivable balances above the threshold, the Company performs an analysis on the related customers and reserves the full receivable balance for any customer accounts where collectability may be at risk. The COVID-19 pandemic and recent economic downturn also prompted the Company to include additional reserves for customers in industries that could be more heavily impacted by these events. The Company will reassess the impact of these events and any other events that may arise in the future in developing its estimates for expected credit losses, and will make any necessary adjustments to the related reserve balance.
Available-for-Sale Securities	Available-for-Sale Securities: Available-for-sale securities are reported at fair value, with unrealized gains and losses and the related tax impact included as a separate component of stockholders’ equity and in comprehensive loss. Accrued interest of $0.2 million as of July 31, 2020 is excluded from both the fair value and the amortized cost of the Company’s available-for-sale securities and is recorded in prepaid expenses and other current assets in its condensed consolidated balance sheet. The Company has elected to not record an allowance for credit losses for accrued interest on available-for-sale securities and will reverse the accrued interest against interest income in the period in which it is determined that the accrued interest is uncollectible. Prior to fiscal 2021, the Company followed the guidance in ASC 320 Investments-Debt and Equity Securities in determining whether unrealized losses were other than temporary. Under Topic 326, the Company now considers whether unrealized losses have resulted from a credit loss or other factors. The Company had no unrealized losses on its available-for-sale securities as of July 31, 2020 and as of January 31, 2020, and does not expect credit losses on its current investments in future periods. Therefore, the Company has concluded that an allowance for credit losses was unnecessary as of the February 1, 2020 adoption date or as of July 31, 2020. The Company had no realized losses on available-for-sale securities during the periods presented. The Company uses the specific identification method to determine the cost basis of investments sold.

Investments (Tables)

Investments (Tables)	6 Months Ended
	Jul. 31, 2020
Investments, Debt and Equity Securities [Abstract]
Schedule of Amortized Cost, Unrealized Gains and Losses, and Estimated Fair Value of Short-term Investments	The amortized costs, unrealized gains and losses and estimated fair values of the Company’s short-term investments were as follows (in thousands): July 31, 2020 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 12,043 $ 74 $ — $ 12,117 Corporate bonds 31,363 159 — 31,522 Commercial paper 16,978 — — 16,978 Total short-term investments $ 60,384 $ 233 $ — $ 60,617 January 31, 2020 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 34,053 $ 41 $ — $ 34,094 Corporate bonds 45,601 81 — 45,682 Commercial paper 37,886 — — 37,886 Total short-term investments $ 117,540 $ 122 $ — $ 117,662

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	6 Months Ended
	Jul. 31, 2020
Fair Value Disclosures [Abstract]
Summary of Fair Value Hierarchy for Financial Assets Measured on a Recurring Basis	The following tables summarize the Company ’ s fair value hierarchy for its financial assets measured at fair value on a recurring basis (in thousands): July 31, 2020 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 102,846 $ — $ — $ 102,846 Short-term investments: U.S. government securities $ — $ 12,117 $ — $ 12,117 Corporate bonds — 31,522 — 31,522 Commercial paper — 16,978 — 16,978 Total short-term investments $ — $ 60,617 $ — $ 60,617 January 31, 2020 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 37,906 $ — $ — $ 37,906 Short-term investments: U.S. government securities $ — $ 34,094 $ — $ 34,094 Corporate bonds — 45,682 — 45,682 Commercial paper — 37,886 — 37,886 Total short-term investments $ — $ 117,662 $ — $ 117,662

Prepaid Expenses and Other Cu_2

Prepaid Expenses and Other Current Assets (Tables)	6 Months Ended
	Jul. 31, 2020
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Schedule of Prepaid Expenses and Other Current Assets	Prepaid expenses and other current assets consisted of the following (in thousands): July 31, 2020 January 31, 2020 Prepaid software subscriptions $ 4,543 $ 4,036 Prepaid insurance 3,709 1,630 Contract assets 1,879 2,476 Prepaid hosting costs 1,600 1,611 Insurance recovery receivable 1,192 1,442 Taxes 434 729 Other 2,965 4,463 Total $ 16,322 $ 16,387

Property and Equipment, Net (Ta

Property and Equipment, Net (Tables)	6 Months Ended
	Jul. 31, 2020
Property, Plant and Equipment [Abstract]
Schedule of Property and Equipment, Net	Property and equipment, net consisted of the following (in thousands): July 31, 2020 January 31, 2020 Leasehold improvements $ 18,824 $ 16,865 Software 18,196 15,329 Servers 13,239 14,596 Computer equipment 12,599 11,249 Furniture and fixtures 5,151 4,987 Vehicles 103 108 68,112 63,134 Less accumulated depreciation and amortization (32,253) (29,645) Total $ 35,859 $ 33,489 The following table summarizes the capitalized internal-use software costs included within the Software line item in the table above (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Internal-use software costs capitalized during the period $ 1,283 $ 1,186 $ 2,721 $ 1,616 July 31, 2020 January 31, 2020 Total capitalized internal-use software, net of accumulated amortization $ 8,545 $ 6,275 The following table summarizes total depreciation and amortization expense related to property and equipment, including amortization of internal-use software, included in Operating expenses and Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Total depreciation and amortization expense $ 2,503 $ 2,228 $ 4,825 $ 4,233

Purchased Intangible Assets (Ta

Purchased Intangible Assets (Tables)	6 Months Ended
	Jul. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Summary of Purchased Intangible Assets	The following table summarizes the purchased intangible asset balances (in thousands): July 31, 2020 Gross Accumulated Net Carrying Developed technology $ 7,697 $ (5,698) $ 1,999 Customer relationships 4,287 (2,010) 2,277 Trade names 909 (411) 498 Total $ 12,893 $ (8,119) $ 4,774 January 31, 2020 Gross Accumulated Net Carrying Developed technology $ 7,697 $ (5,152) $ 2,545 Customer relationships 4,287 (1,775) 2,512 Trade names 909 (346) 563 Total $ 12,893 $ (7,273) $ 5,620
Schedule of Amortization Expense Related to Purchased Intangible Assets	The following table summarizes amortization expense related to purchased intangible assets included in Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Purchased intangible assets amortization expense $ 423 $ 427 $ 846 $ 930

Accrued Expenses and Other Cu_2

Accrued Expenses and Other Current Liabilities (Tables)	6 Months Ended
	Jul. 31, 2020
Payables and Accruals [Abstract]
Schedule of Accrued Expenses and Other Current Liabilities	Accrued expenses and other current liabilities consisted of the following (in thousands): July 31, 2020 January 31, 2020 Accrued taxes $ 4,334 $ 4,803 Accrued outside services and consulting 3,132 2,800 Accrued hosting and third-party licenses 1,760 1,846 Accrued property and equipment 52 3,442 Other accrued expenses 4,714 4,840 Total $ 13,992 $ 17,731

Deferred Revenue and Performa_2

Deferred Revenue and Performance Obligations (Tables)	6 Months Ended
	Jul. 31, 2020
Revenue from Contract with Customer [Abstract]
Schedule of Revenue Recognized that was Previously Included In Deferred Revenue	The following table summarizes revenue recognized during the period that was included in the deferred revenue balance at the beginning of each respective period (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Revenue recognized from deferred revenue $ 55,432 $ 41,433 $ 85,737 $ 59,783

Geographical Information (Table

Geographical Information (Tables)	6 Months Ended
	Jul. 31, 2020
Revenue from Contract with Customer [Abstract]
Schedule of Revenue by Country Based on Customer Address at Time of Sale	Revenue by country, based on the customer’s address at the time of sale, was as follows (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 United States $ 49,010 $ 48,030 $ 98,912 $ 92,476 Others 25,979 21,703 49,975 41,366 Total $ 74,989 $ 69,733 $ 148,887 $ 133,842 Percentage of revenue by geographic area: United States 65 % 69 % 66 % 69 % Other 35 % 31 % 34 % 31 %

Leases (Tables)

Leases (Tables)	6 Months Ended
	Jul. 31, 2020
Leases [Abstract]
Schedule of Components of Leases and Lease Costs	The components of the Company's operating leases and related operating lease cost were as follows (in thousands): July 31, 2020 January 31, 2020 Operating lease right-of-use assets $ 51,121 $ 54,286 Operating lease liabilities, current portion 7,908 5,755 Operating lease liabilities, net of current portion 58,146 62,307 Total operating lease liabilities $ 66,054 $ 68,062 Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Operating lease cost 1 $ 2,967 $ 2,442 $ 5,930 $ 4,558 (1) Includes costs related to the Company's short-term operating leases as follows (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Short-term operating lease cost $ 15 $ 165 $ 97 $ 302
Schedule of Maturities of Operating Lease Liabilities	The future maturities of operating lease liabilities for each fiscal year were as follows (in thousands): Maturities of Operating Lease Liabilities 2021 (remainder of the year) $ 4,673 2022 12,184 2023 11,647 2024 9,565 2025 6,386 Thereafter 36,139 Total lease payments 80,594 Less imputed interest (14,540) Present value of lease liabilities $ 66,054
Schedule of Supplemental Operating Lease Information	Other supplemental information includes the following (dollars in thousands): July 31, 2020 January 31, 2020 Weighted-average remaining operating lease term 8.0 years 8.3 years Weighted-average operating lease discount rate 4.7 % 4.7 % Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Supplemental Cash Flow Information Cash paid for amounts included in the measurement of lease liabilities: Cash paid for operating leases $ 1,550 $ 2,379 $ 4,725 $ 4,565 New right-of-use assets obtained in exchange for lease liabilities: Operating leases obtained $ 207 $ 37,050 $ 1,064 $ 37,647

Income Taxes (Tables)

Income Taxes (Tables)	6 Months Ended
	Jul. 31, 2020
Income Tax Disclosure [Abstract]
Schedule of Income Tax Provision, Pretax Loss, and Effective Tax Rate	The following table reflects the Company's income tax provision, pretax loss and effective tax rate for the periods presented (in thousands, except percentages): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Loss before income taxes $ (19,568) $ (20,758) $ (36,893) $ (41,106) Income tax provision 554 55 717 299 Effective tax rate (2.8) % (0.3) % (1.9) % (0.7) %

Stockholders' Equity (Tables)

Stockholders' Equity (Tables)	6 Months Ended
	Jul. 31, 2020
Equity [Abstract]
Schedule of Components of Accumulated Other Comprehensive Income	Components of accumulated other comprehensive income were as follows (in thousands): Foreign Currency Translation Adjustment Unrealized Gain on Available-for-Sale Securities Total Balance, January 31, 2020 $ 95 $ 93 $ 188 Foreign currency translation adjustment (89) — (89) Unrealized gain on available-for-sale securities — 83 83 Balance, July 31, 2020 $ 6 $ 176 $ 182

Employee Stock Plans (Tables)

Employee Stock Plans (Tables)	6 Months Ended
	Jul. 31, 2020
Share-based Payment Arrangement [Abstract]
Schedule of Stock Option Activity	The following tables summarize stock option activity and related information (in thousands, except weighted-average exercise price, weighted-average grant date fair value and average remaining contractual term): Shares Weighted-Average Average Aggregate Balance as of January 31, 2020 13,701 $ 7.64 6.9 $ 107,186 Granted 1,669 11.51 Exercised (1,878) 4.26 Forfeited (731) 11.44 Balance as of July 31, 2020 12,761 8.43 6.9 57,765 Exercisable as of July 31, 2020 8,333 6.88 6.0 57,371 Vested and expected to vest as of July 31, 2020 12,303 8.26 6.9 57,404
Schedule of Stock Option Grant Date Fair Value and Intrinsic Value of Options Exercised	Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Weighted-average grant date fair value per share of options granted during each respective period $ 4.59 $ 8.22 $ 4.57 $ 8.38 Aggregate intrinsic value of options exercised during each respective period $ 8,821 $ 6,672 $ 16,319 $ 27,326
Schedule of Valuation Assumptions for Estimated Fair Value of Stock Options	The Company used the Black-Scholes option-pricing model to estimate the fair value of its stock options granted during each respective period using the following assumptions: Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Fair value of common stock $11.53 - $12.04 $15.41 - $22.10 $10.57 - $12.04 $15.41 - $23.64 Expected volatility 41.4% - 41.8% 35.0% - 38.5% 41.4% - 41.8% 35.0% - 39.0% Expected term (years) 6.0 6.1 - 6.3 6.0 - 6.1 6.1 - 6.3 Risk-free interest rate 0.4% - 0.5% 2.1% - 2.4% 0.4% - 0.5% 2.1% - 2.5% Expected dividend yield — — — —
Schedule of RSU and Restricted Stock Award Activity	The following table summarizes RSU and restricted stock award activity and related information for the six months ended July 31, 2020 (in thousands, except weighted-average grant date fair value): Number of RSU and Restricted Shares Outstanding Weighted-Average Grant Date Fair Value Balance as of January 31, 2020 5,029 $ 18.09 Granted 5,088 11.60 Vested (1,363) 15.07 Forfeited (634) 17.01 Balance as of July 31, 2020 8,120 14.61
Schedule of Valuation Assumptions for Estimated Fair Value of ESPP	The Company estimated the fair value of ESPP purchase rights using a Black-Scholes option pricing model with the following assumptions: Three and Six Months Ended July 31, 2020 Three and Six Months Ended July 31, 2019 Fair value of common stock $ 13.5 $ 14.73 Expected volatility 50.7% - 69.1% 36.0% - 42.6% Expected term (years) 0.5 - 2.0 0.5 - 2.0 Risk-free interest rate 0.2 % 1.9% - 2.2% Expected dividend yield — —
Schedule of Stock-Based Compensation Expense	Stock-based compensation expense was recorded in the following cost and expense categories in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended July 31, Six Months Ended July 31, 2020 2019 2020 2019 Cost of subscription revenue $ 1,465 $ 811 $ 2,317 $ 1,304 Cost of professional services revenue 3,132 1,984 4,782 3,343 Research and development 5,945 4,484 9,487 7,674 Sales and marketing 4,848 2,491 7,853 4,343 General and administrative 2,886 1,846 4,721 2,911 Total stock-based compensation expense $ 18,276 $ 11,616 $ 29,160 $ 19,575
Schedule of Unrecognized Compensation Costs Related to Unvested Equity Awards	As of July 31, 2020, unrecognized compensation costs related to unvested equity awards and the weighted-average remaining period over which those costs are expected to be realized were as follows (dollars in thousands): Stock Options RSUs ESPP Unrecognized compensation costs $ 25,815 $ 101,669 $ 8,089 Weighted-average remaining recognition period 2.7 years 3.1 years 1.2 years

Net Loss Per Share (Tables)

Net Loss Per Share (Tables)	6 Months Ended
	Jul. 31, 2020
Earnings Per Share [Abstract]
Schedule of Calculation of Basic and Diluted Net Loss Per Share	The following table presents the calculation of basic and diluted net loss per share for the periods presented (in thousands, except per share data): Three Months Ended Six Months Ended 2020 2019 2020 2019 Numerator: Net loss $ (20,122) $ (20,813) $ (37,610) $ (41,405) Denominator: Weighted-average common shares outstanding, basic and diluted 116,838 110,595 115,998 109,724 Net loss per share, basic and diluted $ (0.17) $ (0.19) $ (0.32) $ (0.38)
Schedule of Potential Dilutive Securities Not Included in the Diluted Per Share Calculations	Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands): July 31, 2020 2019 Issued and outstanding stock options 12,761 13,573 Unvested RSUs and restricted stock issued and outstanding 8,120 4,528 Shares committed under ESPP 137 130 Total 21,018 18,231

Summary of Significant Accoun_3

Summary of Significant Accounting Policies and Recent Accounting Pronouncements (Details) - USD ($) $ in Millions	Jul. 31, 2020	Jan. 31, 2020
Accounting Policies [Abstract]
Allowance for credit losses	$ 5.1	$ 2.9
Accrued interest	$ 0.2

Investments - Schedule of Inves

Investments - Schedule of Investments (Details) - USD ($) $ in Thousands	Jul. 31, 2020	Jan. 31, 2020
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 60,384	$ 117,540
Gross Unrealized Gains	233	122
Gross Unrealized Losses	0	0
Fair Value	60,617	117,662
U.S. government securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	12,043	34,053
Gross Unrealized Gains	74	41
Gross Unrealized Losses	0	0
Fair Value	12,117	34,094
Corporate bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	31,363	45,601
Gross Unrealized Gains	159	81
Gross Unrealized Losses	0	0
Fair Value	31,522	45,682
Commercial paper
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	16,978	37,886
Gross Unrealized Gains	0	0
Gross Unrealized Losses	0	0
Fair Value	$ 16,978	$ 37,886

Investments - Narrative (Detail

Investments - Narrative (Details)	Jul. 31, 2020
Maximum
Debt Securities, Available-for-sale [Line Items]
Securities stated effective maturities (in years)	2 years

Fair Value Measurements (Detail

Fair Value Measurements (Details) - USD ($) $ in Thousands	Jul. 31, 2020	Jan. 31, 2020
Assets Measured on Recurring Basis
Short-term investments	$ 60,617	$ 117,662
U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	12,117	34,094
Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	31,522	45,682
Commercial paper
Assets Measured on Recurring Basis
Short-term investments	16,978	37,886
Recurring
Assets Measured on Recurring Basis
Short-term investments	60,617	117,662
Recurring | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	102,846	37,906
Recurring | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	12,117	34,094
Recurring | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	31,522	45,682
Recurring | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	16,978	37,886
Recurring | Level 1
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	102,846	37,906
Recurring | Level 1 | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 2
Assets Measured on Recurring Basis
Short-term investments	60,617	117,662
Recurring | Level 2 | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	0	0
Recurring | Level 2 | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	12,117	34,094
Recurring | Level 2 | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	31,522	45,682
Recurring | Level 2 | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	16,978	37,886
Recurring | Level 3
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 3 | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	0	0
Recurring | Level 3 | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 3 | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 3 | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	$ 0	$ 0

Prepaid Expenses and Other Cu_3

Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Jul. 31, 2020	Jan. 31, 2020
Prepaid expenses and other current assets
Prepaid software subscriptions	$ 4,543	$ 4,036
Prepaid insurance	3,709	1,630
Contract assets	1,879	2,476
Prepaid hosting costs	1,600	1,611
Insurance recovery receivable	1,192	1,442
Taxes	434	729
Other	2,965	4,463
Total	$ 16,322	$ 16,387

Property and Equipment, Net - S

Property and Equipment, Net - Schedule of Property and Equipment, Net (Details) - USD ($) $ in Thousands	Jul. 31, 2020	Jan. 31, 2020
Property and Equipment [Line Items]
Property and equipment, gross	$ 68,112	$ 63,134
Less accumulated depreciation and amortization	(32,253)	(29,645)
Total	35,859	33,489
Leasehold improvements
Property and Equipment [Line Items]
Property and equipment, gross	18,824	16,865
Software
Property and Equipment [Line Items]
Property and equipment, gross	18,196	15,329
Servers
Property and Equipment [Line Items]
Property and equipment, gross	13,239	14,596
Computer equipment
Property and Equipment [Line Items]
Property and equipment, gross	12,599	11,249
Furniture and fixtures
Property and Equipment [Line Items]
Property and equipment, gross	5,151	4,987
Vehicles
Property and Equipment [Line Items]
Property and equipment, gross	$ 103	$ 108

Property and Equipment, Net - C

Property and Equipment, Net - Capitalized Internal-use Software Costs (Details) - Internal-use software - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019	Jan. 31, 2020
Property and Equipment [Line Items]
Internal-use software costs capitalized during the period	$ 1,283	$ 1,186	$ 2,721	$ 1,616
Total capitalized internal-use software, net of accumulated amortization	$ 8,545		$ 8,545		$ 6,275

Property and Equipment, Net - D

Property and Equipment, Net - Depreciation and Amortization Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Property, Plant and Equipment [Abstract]
Total depreciation and amortization expense	$ 2,503	$ 2,228	$ 4,825	$ 4,233

Purchased Intangible Assets - S

Purchased Intangible Assets - Summary of Purchased Intangible Assets (Details) - USD ($) $ in Thousands	Jul. 31, 2020	Jan. 31, 2020
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 12,893	$ 12,893
Accumulated Amortization	(8,119)	(7,273)
Net Carrying Amount	4,774	5,620
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	7,697	7,697
Accumulated Amortization	(5,698)	(5,152)
Net Carrying Amount	1,999	2,545
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	4,287	4,287
Accumulated Amortization	(2,010)	(1,775)
Net Carrying Amount	2,277	2,512
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	909	909
Accumulated Amortization	(411)	(346)
Net Carrying Amount	$ 498	$ 563

Purchased Intangible Assets - A

Purchased Intangible Assets - Amortization Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Purchased intangible assets amortization expense	$ 423	$ 427	$ 846	$ 930

Accrued Expenses and Other Cu_3

Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands	Jul. 31, 2020	Jan. 31, 2020
Payables and Accruals [Abstract]
Accrued taxes	$ 4,334	$ 4,803
Accrued outside services and consulting	3,132	2,800
Accrued hosting and third-party licenses	1,760	1,846
Accrued property and equipment	52	3,442
Other accrued expenses	4,714	4,840
Total	$ 13,992	$ 17,731

Debt (Details)

Debt (Details) - Silicon Valley Bank Debt Agreement	1 Months Ended		6 Months Ended
	Oct. 31, 2018USD ($)payment	Jun. 30, 2017USD ($)	Jul. 31, 2020USD ($)
Revolving Loan
Line of Credit Facility [Line Items]
Credit facility maximum borrowing capacity	$ 30,000,000
Amount drawn under credit facility			$ 0
Annual fee on revolving loan			20,000
Term Loan
Line of Credit Facility [Line Items]
Amount drawn under credit facility			$ 8,300,000
Proceeds from amounts borrowed		$ 15,000,000
Number of equal installment payments after interest-only period | payment	36
Frequency of periodic payment	monthly
Prepayment or termination fee (percent)			1.50%
Amount due per agreement upon prepayment or termination of facility			$ 225,000
WSJ Prime Rate
Line of Credit Facility [Line Items]
Basis spread on variable interest rate, minus (percent)	1.00%

Deferred Revenue and Performa_3

Deferred Revenue and Performance Obligations - Deferred Revenue Recognition (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Revenue from Contract with Customer [Abstract]
Revenue recognized from deferred revenue	$ 55,432	$ 41,433	$ 85,737	$ 59,783

Deferred Revenue and Performa_4

Deferred Revenue and Performance Obligations - Narrative (Details) $ in Millions	Jul. 31, 2020USD ($)
Revenue from Contract with Customer [Abstract]
Remaining performance obligations	$ 270.3
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2020-08-01
Revenue from Contract with Customer [Abstract]
Revenue, remaining performance obligation (percent)	64.00%
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, period	12 months

Geographical Information (Detai

Geographical Information (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Disaggregation of Revenue [Line Items]
Revenue	$ 74,989	$ 69,733	$ 148,887	$ 133,842
United States
Disaggregation of Revenue [Line Items]
Revenue	49,010	48,030	98,912	92,476
Others
Disaggregation of Revenue [Line Items]
Revenue	$ 25,979	$ 21,703	$ 49,975	$ 41,366
Revenue | Geographic Concentration | United States
Disaggregation of Revenue [Line Items]
Concentration risk (percent)	65.00%	69.00%	66.00%	69.00%
Revenue | Geographic Concentration | Others
Disaggregation of Revenue [Line Items]
Concentration risk (percent)	35.00%	31.00%	34.00%	31.00%

Leases - Narrative (Details)

Leases - Narrative (Details) $ in Millions	Jul. 31, 2020USD ($)extension_option
Lessee, Lease, Description [Line Items]
Undiscounted future payments for operating leases that have not yet commenced | $	$ 3.6
Operating leases not yet commenced, lease term (in years)	3 years
Minimum
Lessee, Lease, Description [Line Items]
Number of lease extension options | extension_option	1
Maximum
Lessee, Lease, Description [Line Items]
Operating renewal term (in years)	7 years

Leases - Components of Operatin

Leases - Components of Operating Leases and Operating Lease Cost (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019	Jan. 31, 2020
Operating Leases
Operating lease right-of-use assets	$ 51,121		$ 51,121		$ 54,286
Operating lease liabilities, current portion	7,908		7,908		5,755
Operating lease liabilities, net of current portion	58,146		58,146		62,307
Total operating lease liabilities	66,054		66,054		$ 68,062
Lease Cost
Operating lease cost	2,967	$ 2,442	5,930	$ 4,558
Short-term operating lease cost	$ 15	$ 165	$ 97	$ 302

Leases - Future Maturities of O

Leases - Future Maturities of Operating Lease Liabilities (Details) - USD ($) $ in Thousands	Jul. 31, 2020	Jan. 31, 2020
Maturities of Operating Lease Liabilities
2021 (remainder of the year)	$ 4,673
2022	12,184
2023	11,647
2024	9,565
2025	6,386
Thereafter	36,139
Total lease payments	80,594
Less imputed interest	(14,540)
Present value of lease liabilities	$ 66,054	$ 68,062

Leases - Supplemental Informati

Leases - Supplemental Information (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019	Jan. 31, 2020
Lease Term and Discount Rate
Weighted-average remaining operating lease term	8 years		8 years		8 years 3 months 18 days
Weighted-average operating lease discount rate (percent)	4.70%		4.70%		4.70%
Supplemental Cash Flow Information
Cash paid for operating leases	$ 1,550	$ 2,379	$ 4,725	$ 4,565
Operating leases obtained	$ 207	$ 37,050	$ 1,064	$ 37,647

Commitments and Contingencies (

Commitments and Contingencies (Details) $ in Millions	1 Months Ended				2 Months Ended
	Jul. 31, 2020USD ($)lawsuit	Jun. 30, 2020lawsuit	Feb. 29, 2020lawsuit	Sep. 30, 2019lawsuit	Jun. 30, 2020lawsuit	May 31, 2020lawsuit	Jan. 31, 2020USD ($)
Operating Lease Agreements
Other Commitments [Line Items]
Letters of credit outstanding | $	$ 4.7						$ 4.7
Putative securities class action
Other Commitments [Line Items]
Number of lawsuits filed						2
Number of lawsuits consolidated	2
Stockholder derivative lawsuits, CA
Other Commitments [Line Items]
Number of lawsuits filed				2
Number of lawsuits consolidated			2
Stockholder derivative lawsuits, DE
Other Commitments [Line Items]
Number of lawsuits filed					2
Number of lawsuits consolidated		2

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Income Tax Disclosure [Abstract]
Loss before income taxes	$ (19,568)	$ (20,758)	$ (36,893)	$ (41,106)
Income tax provision	$ 554	$ 55	$ 717	$ 299
Effective tax rate (percent)	(2.80%)	(0.30%)	(1.90%)	(0.70%)

Stockholders' Equity - Narrativ

Stockholders' Equity - Narrative (Details)	Jul. 31, 2020vote$ / sharesshares
Class of Stock [Line Items]
Preferred stock authorized (in shares)	10,000,000
Preferred stock par value (in dollars per share) | $ / shares	$ 0.0001
Preferred stock issued (in shares)	0
Preferred stock outstanding (in shares)	0
Class A common stock
Class of Stock [Line Items]
Common stock authorized (in shares)	500,000,000
Common stock par value (in dollars per share) | $ / shares	$ 0.0001
Common stock issued (in shares)	105,300,000
Common stock outstanding (in shares)	105,300,000
Number of votes for each share of stock held (in votes) | vote	1
Class B common stock
Class of Stock [Line Items]
Common stock authorized (in shares)	500,000,000
Common stock par value (in dollars per share) | $ / shares	$ 0.0001
Common stock issued (in shares)	12,900,000
Common stock outstanding (in shares)	12,900,000
Number of votes for each share of stock held (in votes) | vote	10

Stockholders' Equity - Componen

Stockholders' Equity - Components of Accumulated Other Comprehensive Loss (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Components of accumulated other comprehensive loss
Beginning balance	$ 161,833	$ 174,219	$ 164,659	$ 181,814
Foreign currency translation adjustment	338	(200)	(89)	(275)
Unrealized (loss) gain on available-for-sale securities	(74)	22	83	46
Ending balance	169,472	172,216	169,472	172,216
AOCI
Components of accumulated other comprehensive loss
Beginning balance	(82)	430	188	481
Ending balance	182	$ 252	182	$ 252
Foreign Currency Translation Adjustment
Components of accumulated other comprehensive loss
Beginning balance			95
Ending balance	6		6
Unrealized Gain on Available-for-Sale Securities
Components of accumulated other comprehensive loss
Beginning balance			93
Ending balance	$ 176		$ 176

Employee Stock Plans - Narrativ

Employee Stock Plans - Narrative (Details) $ in Thousands, shares in Millions	3 Months Ended		6 Months Ended
	Jul. 31, 2020USD ($)shares	Jul. 31, 2019USD ($)	Jan. 31, 2021USD ($)	Jul. 31, 2020USD ($)purchase_periodshares	Jul. 31, 2019USD ($)
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense | $	$ 18,276	$ 11,616		$ 29,160	$ 19,575
2018 Equity Incentive Plan | Class A common stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved and available for issuance (in shares)	21.7			21.7
2018 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
ESPP offering period (in months)				24 months
Number of purchase periods in offering period | purchase_period				4
Term of purchase period (in months)				6 months
Purchase price, percentage of fair market value				85.00%
2018 Employee Stock Purchase Plan | Class A common stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved and available for issuance (in shares)	3.4			3.4
Stock Options and RSUs | 2006 Stock Plan and 2015 Equity Incentive Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate equity awards outstanding (in shares)	8.4			8.4
RSUs | Eligible non-executive employees
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Granted (in shares)	0.7
Stock-based compensation expense | $	$ 3,800
RSUs | Eligible non-executive employees | Forecast
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense | $			$ 3,800

Employee Stock Plans - Stock Op

Employee Stock Plans - Stock Option Activity (Details) $ / shares in Units, shares in Thousands, $ in Thousands	6 Months Ended	12 Months Ended
	Jul. 31, 2020USD ($)$ / sharesshares	Jan. 31, 2020USD ($)$ / sharesshares
Shares Subject To Outstanding Stock Options
Outstanding, beginning balance (in shares) | shares	13,701
Granted (in shares) | shares	1,669
Exercised (in shares) | shares	(1,878)
Forfeited (in shares) | shares	(731)
Outstanding, ending balance (in shares) | shares	12,761	13,701
Exercisable (in shares) | shares	8,333
Vested and expected to vest (in shares) | shares	12,303
Weighted-Average Exercise Price
Weighted average exercise price, beginning balance (in dollars per share) | $ / shares	$ 7.64
Granted (in dollars per share) | $ / shares	11.51
Exercised (in dollars per share) | $ / shares	4.26
Forfeited (in dollars per share) | $ / shares	11.44
Weighted average exercise price, ending balance (in dollars per share) | $ / shares	8.43	$ 7.64
Exercisable (in dollars per share) | $ / shares	6.88
Vested and expected to vest (in dollars per share) | $ / shares	$ 8.26
Average Remaining Contractual Term (Years)
Average remaining contractual term (years), outstanding	6 years 10 months 24 days	6 years 10 months 24 days
Average remaining contractual term (years), exercisable	6 years
Average remaining contractual term (years), vested and expected to vest	6 years 10 months 24 days
Aggregate Intrinsic Value
Aggregate intrinsic value, outstanding | $	$ 57,765	$ 107,186
Aggregate intrinsic value, exercisable | $	57,371
Aggregate intrinsic value, vested and expected to vest | $	$ 57,404

Employee Stock Plans - Grant Da

Employee Stock Plans - Grant Date Fair Value and Intrinsic Value of Options Exercised (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Share-based Payment Arrangement [Abstract]
Weighted average grant date fair value per share of options granted (in dollars per share)	$ 4.59	$ 8.22	$ 4.57	$ 8.38
Aggregate intrinsic value of options exercised during each respective period	$ 8,821	$ 6,672	$ 16,319	$ 27,326

Employee Stock Plans - Valuatio

Employee Stock Plans - Valuation Assumptions for Estimated Fair Value of Stock Options (Details) - Stock options - $ / shares	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected volatility, minimum (percent)	41.40%	35.00%	41.40%	35.00%
Expected volatility, maximum (percent)	41.80%	38.50%	41.80%	39.00%
Expected term (years)	6 years
Risk-free interest rate, minimum (percent)	0.40%	2.10%	0.40%	2.10%
Risk-free interest rate, maximum (percent)	0.50%	2.40%	0.50%	2.50%
Expected dividend yield (percent)	0.00%	0.00%	0.00%	0.00%
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of common stock (in dollars per share)	$ 11.53	$ 15.41	$ 10.57	$ 15.41
Expected term (years)		6 years 1 month 6 days	6 years	6 years 1 month 6 days
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of common stock (in dollars per share)	$ 12.04	$ 22.10	$ 12.04	$ 23.64
Expected term (years)		6 years 3 months 18 days	6 years 1 month 6 days	6 years 3 months 18 days

Employee Stock Plans - RSU and

Employee Stock Plans - RSU and Restricted Stock Award Activity (Details) - RSUs and Restricted Shares shares in Thousands	6 Months Ended
	Jul. 31, 2020$ / sharesshares
Number of RSU and Restricted Shares Outstanding
Outstanding, beginning balance (in shares) | shares	5,029
Granted (in shares) | shares	5,088
Vested (in shares) | shares	(1,363)
Forfeited (in shares) | shares	(634)
Outstanding, ending balance (in shares) | shares	8,120
Weighted-Average Grant Date Fair Value
Outstanding, beginning balance (in dollars per share) | $ / shares	$ 18.09
Granted (in dollars per share) | $ / shares	11.60
Vested (in dollars per share) | $ / shares	15.07
Forfeited (in dollars per share) | $ / shares	17.01
Outstanding, ending balance (in dollars per share) | $ / shares	$ 14.61

Employee Stock Plans - Valuat_2

Employee Stock Plans - Valuation Assumptions for ESPP Purchase Rights (Details) - 2018 Employee Stock Purchase Plan - $ / shares	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of common stock (in dollars per share)	$ 13.5	$ 14.73	$ 13.5	$ 14.73
Expected volatility, minimum (percent)	50.70%	36.00%	50.70%	36.00%
Expected volatility, maximum (percent)	69.10%	42.60%	69.10%	42.60%
Risk-free interest rate (percent)	0.20%		0.20%
Risk-free interest rate, minimum (percent)		1.90%		1.90%
Risk-free interest rate, maximum (percent)		2.20%		2.20%
Expected dividend yield (percent)	0.00%	0.00%	0.00%	0.00%
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (years)	6 months	6 months	6 months	6 months
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (years)	2 years	2 years	2 years	2 years

Employee Stock Plans - Stock-Ba

Employee Stock Plans - Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Cost of Revenue
Stock-based compensation expense	$ 18,276	$ 11,616	$ 29,160	$ 19,575
Cost of subscription revenue
Cost of Revenue
Stock-based compensation expense	1,465	811	2,317	1,304
Cost of professional services revenue
Cost of Revenue
Stock-based compensation expense	3,132	1,984	4,782	3,343
Research and development
Cost of Revenue
Stock-based compensation expense	5,945	4,484	9,487	7,674
Sales and marketing
Cost of Revenue
Stock-based compensation expense	4,848	2,491	7,853	4,343
General and administrative
Cost of Revenue
Stock-based compensation expense	$ 2,886	$ 1,846	$ 4,721	$ 2,911

Employee Stock Plans - Unrecogn

Employee Stock Plans - Unrecognized Compensation Cost (Details) $ in Thousands	6 Months Ended
	Jul. 31, 2020USD ($)
Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost, stock options	$ 25,815
Weighted-average recognition period (in years)	2 years 8 months 12 days
RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost	$ 101,669
Weighted-average recognition period (in years)	3 years 1 month 6 days
2018 Employee Stock Purchase Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost	$ 8,089
Weighted-average recognition period (in years)	1 year 2 months 12 days

Net Loss Per Share - Basic and

Net Loss Per Share - Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2020	Jul. 31, 2019	Jul. 31, 2020	Jul. 31, 2019
Numerator:
Net loss	$ (20,122)	$ (20,813)	$ (37,610)	$ (41,405)	[1]
Denominator:
Weighted-average common shares outstanding, basic and diluted (in shares)	116,838	110,595	115,998	109,724
Net loss per share, basic and diluted (in dollars per share)	$ (0.17)	$ (0.19)	$ (0.32)	$ (0.38)
[1]	Effective February 1, 2019, the Company adopted Topic 842 using the modified retrospective approach. See Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements.

Net Loss Per Share - Potentiall

Net Loss Per Share - Potentially Dilutive Securities Not Included in the Diluted Per Share Calculations (Details) - shares shares in Thousands	Jul. 31, 2020	Jul. 31, 2019
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	21,018	18,231
Issued and outstanding stock options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	12,761	13,573
Unvested RSUs and restricted stock issued and outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	8,120	4,528
Shares committed under ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	137	130