Zuora (ZUO) 10-Q 8 Dec 21 2022 Q3 Quarterly report Financial data

Cover

Cover - shares shares in Millions	9 Months Ended
	Oct. 31, 2021	Nov. 30, 2021
Entity Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Oct. 31, 2021
Document Transition Report	false
Entity File Number	001-38451
Entity Registrant Name	Zuora, Inc
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	20-5530976
Entity Address, Address Line One	101 Redwood Shores Parkway
Entity Address, City or Town	Redwood City
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94065
City Area Code	888
Local Phone Number	976-9056
Title of 12(b) Security	Class A common stock, par value $0.0001 per share
Trading Symbol	ZUO
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Central Index Key	0001423774
Current Fiscal Year End Date	--01-31
Document Fiscal Year Focus	2022
Document Fiscal Period Focus	Q3
Amendment Flag	false
Class A common stock
Entity Information [Line Items]
Entity Common Stock, Shares Outstanding		117.4
Class B common stock
Entity Information [Line Items]
Entity Common Stock, Shares Outstanding		9.1

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Oct. 31, 2021	Jan. 31, 2021
Current assets:
Cash and cash equivalents	$ 116,565	$ 94,110
Short-term investments	86,770	92,484
Accounts receivable, net of allowance for credit losses of $3,662 and $4,522 as of October 31, 2021 and January 31, 2021, respectively	72,356	78,860
Deferred commissions, current portion	13,704	12,712
Prepaid expenses and other current assets	15,978	15,574
Total current assets	305,373	293,740
Property and equipment, net	30,741	33,369
Operating lease right-of-use assets	44,480	47,085
Purchased intangibles, net	4,006	3,928
Deferred commissions, net of current portion	23,306	21,905
Goodwill	17,632	17,632
Other assets	3,681	3,848
Total assets	429,219	421,507
Current liabilities:
Accounts payable	3,481	2,249
Accrued expenses and other current liabilities	17,455	14,550
Accrued employee liabilities	30,983	29,470
Debt, current portion	2,749	4,397
Deferred revenue, current portion	129,327	127,701
Operating lease liabilities, current portion	11,227	9,630
Total current liabilities	195,222	187,997
Debt, net of current portion	0	1,666
Deferred revenue, net of current portion	1,055	1,529
Operating lease liabilities, net of current portion	48,333	53,590
Deferred tax liabilities	1,933	1,929
Other long-term liabilities	2,953	2,883
Total liabilities	249,496	249,594
Commitments and contingencies
Stockholders’ equity:
Additional paid-in capital	707,626	635,127
Accumulated other comprehensive income	349	796
Accumulated deficit	(528,265)	(464,022)
Total stockholders’ equity	179,723	171,913
Total liabilities and stockholders’ equity	429,219	421,507
Class A common stock
Stockholders’ equity:
Common stock	12	11
Class B common stock
Stockholders’ equity:
Common stock	$ 1	$ 1

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Oct. 31, 2021	Jan. 31, 2021
Statement of Financial Position [Abstract]
Allowance for credit losses	$ 3,662	$ 4,522

Condensed Consolidated Statemen

Condensed Consolidated Statements of Comprehensive Loss - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Revenue:
Total revenue	$ 89,230	$ 77,246	$ 256,046	$ 226,133
Cost of revenue:
Total cost of revenue	35,695	33,266	104,408	98,638
Gross profit	53,535	43,980	151,638	127,495
Operating expenses:
Research and development	21,738	18,907	61,565	55,877
Sales and marketing	37,004	28,058	105,130	85,162
General and administrative	16,370	13,024	46,931	41,672
Total operating expenses	75,112	59,989	213,626	182,711
Loss from operations	(21,577)	(16,009)	(61,988)	(55,216)
Interest and other (expense) income, net	(702)	(352)	(1,034)	1,962
Loss before income taxes	(22,279)	(16,361)	(63,022)	(53,254)
Income tax provision	610	412	1,221	1,129
Net loss	(22,889)	(16,773)	(64,243)	(54,383)
Comprehensive loss:
Foreign currency translation adjustment	(127)	18	(386)	(71)
Unrealized loss on available-for-sale securities	(27)	(103)	(61)	(20)
Comprehensive loss	$ (23,043)	$ (16,858)	$ (64,690)	$ (54,474)
Net loss per share, basic (in dollars per share)	$ (0.18)	$ (0.14)	$ (0.52)	$ (0.47)
Net loss per share, diluted (in dollars per share)	$ (0.18)	$ (0.14)	$ (0.52)	$ (0.47)
Weighted-average shares outstanding used in calculating net loss per share, basic (in shares)	125,141	118,460	123,230	116,824
Weighted-average shares outstanding used in calculating net loss per share, diluted (in shares)	125,141	118,460	123,230	116,824
Subscription
Revenue:
Total revenue	$ 73,775	$ 62,020	$ 210,415	$ 177,228
Cost of revenue:
Total cost of revenue	17,279	15,611	50,190	43,627
Professional services
Revenue:
Total revenue	15,455	15,226	45,631	48,905
Cost of revenue:
Total cost of revenue	$ 18,416	$ 17,655	$ 54,218	$ 55,011

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Stockholders' Equity - USD ($) shares in Thousands, $ in Thousands	Total	Class A common stock	Class B common stock	Common StockClass A common stock	Common StockClass B common stock	Additional Paid-in Capital	Accumulated Other Comprehensive (Loss) Income	Accumulated Deficit
Beginning balance (in shares) at Jan. 31, 2020				97,134	17,348
Beginning balance at Jan. 31, 2020	$ 164,659			$ 10	$ 2	$ 555,307	$ 188	$ (390,848)
Conversion of Class B common stock to Class A common stock (in shares)				8,486	(8,486)
Conversion of Class B common stock to Class A common stock				$ 1	$ (1)
Issuance of common stock upon exercise of stock options (in shares)					2,077
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)				(2)
Issuance of common stock upon exercise of stock options, net of repurchases	8,863					8,863
Lapse of restrictions on common stock related to early exercise of stock options	96					96
RSU releases (in shares)				1,959	95
Issuance of common stock under the ESPP (in shares)				399
Issuance of common stock under the ESPP	4,214					4,214
Charitable donation of stock (in shares)				74
Charitable donation of stock	1,000					1,000
Stock-based compensation	43,933					43,933
Other comprehensive income (loss)	(91)						(91)
Net loss	(54,383)							(54,383)
Ending balance (in shares) at Oct. 31, 2020				108,050	11,034
Ending balance at Oct. 31, 2020	168,291			$ 11	$ 1	613,413	97	(445,231)
Beginning balance (in shares) at Jul. 31, 2020				105,282	12,875
Beginning balance at Jul. 31, 2020	169,472			$ 11	$ 1	597,736	182	(428,458)
Conversion of Class B common stock to Class A common stock (in shares)				2,066	(2,066)
Conversion of Class B common stock to Class A common stock				$ 0	$ 0
Issuance of common stock upon exercise of stock options (in shares)					200
Issuance of common stock upon exercise of stock options, net of repurchases (in shares)				(1)
Issuance of common stock upon exercise of stock options, net of repurchases	879					879
Lapse of restrictions on common stock related to early exercise of stock options	25					25
RSU releases (in shares)				703	25
Stock-based compensation	14,773					14,773
Other comprehensive income (loss)	(85)						(85)
Net loss	(16,773)							(16,773)
Ending balance (in shares) at Oct. 31, 2020				108,050	11,034
Ending balance at Oct. 31, 2020	168,291			$ 11	$ 1	613,413	97	(445,231)
Beginning balance (in shares) at Jan. 31, 2021				109,900	11,004
Beginning balance at Jan. 31, 2021	$ 171,913			$ 11	$ 1	635,127	796	(464,022)
Conversion of Class B common stock to Class A common stock (in shares)				4,074	(4,074)
Issuance of common stock upon exercise of stock options (in shares)	2,515			398	2,117
Issuance of common stock upon exercise of stock options, net of repurchases	$ 15,692			$ 1		15,691
Lapse of restrictions on common stock related to early exercise of stock options	25					25
RSU releases (in shares)				2,513	26
Issuance of common stock under the ESPP (in shares)				388
Issuance of common stock under the ESPP	4,005					4,005
Charitable donation of stock (in shares)				61
Charitable donation of stock	1,000					1,000
Stock-based compensation	51,778					51,778
Other comprehensive income (loss)	(447)						(447)
Net loss	(64,243)							(64,243)
Ending balance (in shares) at Oct. 31, 2021		117,300	9,100	117,334	9,073
Ending balance at Oct. 31, 2021	179,723			$ 12	$ 1	707,626	349	(528,265)
Beginning balance (in shares) at Jul. 31, 2021				115,312	9,123
Beginning balance at Jul. 31, 2021	177,342			$ 12	$ 1	682,202	503	(505,376)
Conversion of Class B common stock to Class A common stock (in shares)				963	(963)
Issuance of common stock upon exercise of stock options (in shares)				85	913
Issuance of common stock upon exercise of stock options, net of repurchases	5,505			$ 0		5,505
Lapse of restrictions on common stock related to early exercise of stock options	7					7
RSU releases (in shares)				974	0
Stock-based compensation	19,912					19,912
Other comprehensive income (loss)	(154)						(154)
Net loss	(22,889)							(22,889)
Ending balance (in shares) at Oct. 31, 2021		117,300	9,100	117,334	9,073
Ending balance at Oct. 31, 2021	$ 179,723			$ 12	$ 1	$ 707,626	$ 349	$ (528,265)

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020
Cash flows from operating activities:
Net loss	$ (64,243)	$ (54,383)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation, amortization and accretion	12,642	11,172
Stock-based compensation	51,778	43,933
Provision for credit losses	1,859	3,038
Donation of common stock to charitable foundation	1,000	1,000
Amortization of deferred commissions	11,956	8,558
Reduction in carrying amount of right-of-use assets	7,230	6,358
Other	678	182
Changes in operating assets and liabilities:
Accounts receivable	4,645	6,565
Prepaid expenses and other assets	(559)	(204)
Deferred commissions	(14,887)	(10,172)
Accounts payable	1,196	(1,869)
Accrued expenses and other liabilities	2,781	(801)
Accrued employee liabilities	1,513	5,697
Deferred revenue	1,152	(4,408)
Operating lease liabilities	(10,421)	(6,515)
Net cash provided by operating activities	8,320	8,151
Cash flows from investing activities:
Purchases of property and equipment	(6,044)	(12,074)
Insurance proceeds for damaged property and equipment	344	988
Purchase of intangible assets	(1,349)	0
Purchases of short-term investments	(77,386)	(61,783)
Sales of short-term investments	0	2,511
Maturities of short-term investments	82,592	102,305
Net cash (used in) provided by investing activities	(1,843)	31,947
Cash flows from financing activities:
Proceeds from issuance of common stock upon exercise of stock options, net of repurchases of unvested common stock	15,692	8,861
Proceeds from issuance of common stock under employee stock purchase plan	4,005	4,214
Principal payments on long-term debt	(3,333)	(3,330)
Net cash provided by financing activities	16,364	9,745
Effect of exchange rates on cash and cash equivalents	(386)	(71)
Net increase in cash and cash equivalents	22,455	49,772
Cash and cash equivalents, beginning of period	94,110	54,275
Cash and cash equivalents, end of period	116,565	104,047
Supplemental disclosure of non-cash investing and financing activities:
Lapse in restrictions on early exercised common stock options	25	96
Property and equipment purchases accrued or in accounts payable	123	3
Purchase of intangible assets included in accrued expenses and other current liabilities	$ 225	$ 0

Overview and Basis of Presentat

Overview and Basis of Presentation	9 Months Ended
	Oct. 31, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Overview and Basis of Presentation	Note 1. Overview and Basis of Presentation Description of Business Zuora, Inc. was incorporated in the state of Delaware in 2006 and began operations in 2007. Zuora’s fiscal year ends on January 31. Zuora is headquartered in Redwood City, California. Zuora provides a cloud-based subscription management platform, architected specifically for dynamic, recurring business models. Our solution enables companies across multiple industries and geographies to launch, manage and scale a subscription business, automating the entire subscription quote-to-revenue process, including billing, collections and revenue recognition. With Zuora’s solution, businesses can change pricing and packaging for products and services to grow and scale, efficiently comply with revenue recognition standards, analyze customer data to optimize their subscription offerings, and build meaningful relationships with their subscribers. References to “Zuora”, “us”, “our”, or “we” in these notes refer to Zuora, Inc. and its subsidiaries on a consolidated basis. Basis of Presentation and Principles of Consolidation The accompanying unaudited condensed consolidated financial statements, which include the accounts of Zuora and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC) regarding interim financial reporting. All intercompany balances and transactions have been eliminated in consolidation. The unaudited condensed consolidated balance sheet as of January 31, 2021 included herein was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of comprehensive loss, statements of cash flows and statements of stockholders' equity for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year ending January 31, 2022 or any future period. The accompanying unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, filed with the SEC on March 31, 2021 (Annual Report). Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements, as well as reported amounts of revenue and expenses during the reporting period. Actual results could differ materially from those estimates. Our most significant estimates and assumptions are related to revenue recognition with respect to the determination of the relative standalone selling prices for our services; the expected period of benefit over which deferred commissions are amortized; valuation of stock-based awards; estimates of allowance for credit losses; estimates of the fair value of goodwill; useful lives of intangibles and other long-lived assets; and the valuation of deferred income tax assets and contingencies. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances. Accordingly, actual results may differ materially from these estimates under different assumptions or conditions.

Summary of Significant Accounti

Summary of Significant Accounting Policies and Recent Accounting Pronouncements	9 Months Ended
	Oct. 31, 2021
Accounting Policies [Abstract]
Summary of Significant Accounting Policies and Recent Accounting Pronouncements	Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements Our significant accounting policies are discussed in Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements in our Annual Report for the fiscal year ended January 31, 2021. There have been no significant changes to these policies during the nine months ended October 31, 2021. Recent Accounting Pronouncements

Investments

Investments	9 Months Ended
	Oct. 31, 2021
Investments, Debt and Equity Securities [Abstract]
Investments	Note 3. Investments The amortized costs, unrealized gains and losses and estimated fair values of our short-term investments were as follows (in thousands): October 31, 2021 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 18,131 $ — $ (21) $ 18,110 Corporate bonds 16,207 — (7) 16,200 Commercial paper 48,953 — — 48,953 Supranational bonds 3,507 — — 3,507 Total short-term investments $ 86,798 $ — $ (28) $ 86,770 January 31, 2021 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 18,007 $ 28 $ — $ 18,035 Corporate bonds 25,888 8 (3) 25,893 Commercial paper 48,556 — — 48,556 Total short-term investments $ 92,451 $ 36 $ (3) $ 92,484 There were no material realized gains or losses from sales of marketable securities that were reclassified out of accumulated other comprehensive income into investment income during the nine months ended October 31, 2021 and 2020. We had no significant unrealized losses on our available-for-sale securities as of October 31, 2021 and as of January 31, 2021, and we do not expect material credit losses on our current investments in future periods. All securities had stated effective maturities of less than two years as of October 31, 2021.

Fair Value Measurements

Fair Value Measurements	9 Months Ended
	Oct. 31, 2021
Fair Value Disclosures [Abstract]
Fair Value Measurements	Note 4. Fair Value Measurements The accounting guidance for fair value measurements establishes a three-tier hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value as follows: Level input Input definition Level 1 Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets Level 2 Inputs other than quoted prices included within Level 1 that are observable for the asset or liability through corroboration with market data at the measurement date Level 3 Unobservable inputs that reflect management’s best estimate of what market participants would use in pricing the asset or liability at the measurement date In general, and where applicable, we use quoted prices in active markets for identical assets or liabilities to determine fair value. If quoted prices in active markets for identical assets or liabilities are not available to determine fair value, then we use quoted prices for similar assets and liabilities or inputs other than the quoted prices that are observable either directly or indirectly. The following tables summarize our fair value hierarchy for our financial assets measured at fair value on a recurring basis (in thousands): October 31, 2021 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 107,468 $ — $ — $ 107,468 Short-term investments: U.S. government securities $ — $ 18,110 $ — $ 18,110 Corporate bonds — 16,200 — 16,200 Commercial paper — 48,953 — 48,953 Supranational bonds — 3,507 — 3,507 Total short-term investments $ — $ 86,770 $ — $ 86,770 January 31, 2021 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 85,664 $ — $ — $ 85,664 Short-term investments: U.S. government securities $ — $ 18,035 $ — $ 18,035 Corporate bonds — 25,893 — 25,893 Commercial paper — 48,556 — 48,556 Total short-term investments $ — $ 92,484 $ — $ 92,484

Prepaid Expenses and Other Curr

Prepaid Expenses and Other Current Assets	9 Months Ended
	Oct. 31, 2021
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Prepaid Expenses and Other Current Assets	Note 5. Prepaid Expenses and Other Current Assets Prepaid expenses and other current assets consisted of the following (in thousands): October 31, 2021 January 31, 2021 Prepaid software subscriptions $ 5,785 $ 5,087 Prepaid insurance 3,449 2,317 Prepaid hosting costs 1,271 1,847 Contract assets 1,104 1,381 Taxes 1,039 477 Insurance recovery receivable 130 344 Other 3,200 4,121 Total $ 15,978 $ 15,574

Property and Equipment, Net

Property and Equipment, Net	9 Months Ended
	Oct. 31, 2021
Property, Plant and Equipment [Abstract]
Property and Equipment, Net	Note 6. Property and Equipment, Net Property and equipment, net consisted of the following (in thousands): October 31, 2021 January 31, 2021 Software $ 23,420 $ 19,711 Leasehold improvements 19,530 18,978 Computer equipment 14,293 12,824 Servers 14,133 14,179 Furniture and fixtures 5,220 5,228 Vehicles — 105 76,596 71,025 Less accumulated depreciation and amortization (45,855) (37,656) Total $ 30,741 $ 33,369 The following table summarizes the capitalized internal-use software costs included within the Software line item in the table above (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Internal-use software costs capitalized during the period $ 1,748 $ 768 $ 3,710 $ 3,490 October 31, 2021 January 31, 2021 Total capitalized internal-use software, net of accumulated amortization $ 10,291 $ 8,704 The following table summarizes total depreciation and amortization expense related to property and equipment, including amortization of internal-use software, included in General and administrative and Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Total depreciation and amortization expense $ 2,802 $ 2,803 $ 8,630 $ 7,627

Purchased Intangible Assets

Purchased Intangible Assets	9 Months Ended
	Oct. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Purchased Intangible Assets	Note 7. Purchased Intangible Assets The following table summarizes the purchased intangible asset balances and activity (in thousands): Gross Carrying Amount Accumulated Amortization Net Carrying Amount Balance, January 31, 2021 $ 12,893 $ (8,965) $ 3,928 Purchases of intangible assets 1,574 — 1,574 Amortization expense — (1,496) (1,496) Balance, October 31, 2021 $ 14,467 $ (10,461) $ 4,006 In May 2021, we purchased intellectual property assets primarily consisting of software from ModernAIze, Inc. (dba Live Objects) for cash consideration of $1.6 million, of which $0.2 million was retained by Zuora for 12 months to secure ModernAIze's indemnification obligations. The consideration includes purchase costs of $0.1 million related to this transaction. These assets are being amortized over an estimated useful life of three years. The following table summarizes amortization expense related to purchased intangible assets included in Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Purchased intangible assets amortization expense $ 554 $ 423 $ 1,496 $ 1,269

Accrued Expenses and Other Curr

Accrued Expenses and Other Current Liabilities	9 Months Ended
	Oct. 31, 2021
Payables and Accruals [Abstract]
Accrued Expenses and Other Current Liabilities	Note 8. Accrued Expenses and Other Current Liabilities Accrued expenses and other current liabilities consisted of the following (in thousands): October 31, 2021 January 31, 2021 Accrued outside services and consulting $ 4,528 $ 2,380 Accrued hosting and third-party licenses $ 3,821 $ 3,073 Accrued taxes $ 3,398 $ 4,377 Other accrued expenses 5,708 4,720 Total $ 17,455 $ 14,550

Debt

Debt	9 Months Ended
	Oct. 31, 2021
Debt Disclosure [Abstract]
Debt	Note 9. Debt We have an agreement with Silicon Valley Bank that includes a revolving and term loan facility, which is secured by a lien on substantially all of our non-IP assets (Debt Agreement). Under the revolving loan facility, we may borrow up to $30.0 million until October 2022. As of October 31, 2021, we had not drawn down any amounts under this revolving loan. Under the term loan facility, we borrowed $15.0 million in June 2017 to partially finance the acquisition of Leeyo. Payments were interest only through June 2019, after which date payments of principal and interest are due in 36 equal monthly installments beginning in June 2019 until the maturity date in June 2022. A remaining balance of $2.6 million was outstanding as of October 31, 2021. The interest rate under both the revolving and term loan facility is equal to the prime rate published by the Wall Street Journal minus 1.00%.

Deferred Revenue and Performanc

Deferred Revenue and Performance Obligations	9 Months Ended
	Oct. 31, 2021
Revenue from Contract with Customer [Abstract]
Deferred Revenue and Performance Obligations	Note 10. Deferred Revenue and Performance Obligations The following table summarizes revenue recognized during the period that was included in the deferred revenue balance at the beginning of each respective period (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Revenue recognized from deferred revenue $ 66,868 $ 57,160 $ 118,608 $ 101,195 As of October 31, 2021, total remaining non-cancellable performance obligations under our subscription contracts with customers was approximately $360.4 million and we expect to recognize revenue on approximately 60% of these remaining performance obligations over the next 12 months. Remaining performance obligations under our professional service contracts as of October 31, 2021 were not material.

Geographical Information

Geographical Information	9 Months Ended
	Oct. 31, 2021
Revenue from Contract with Customer [Abstract]
Geographical Information	Note 11. Geographical Information Disaggregation of Revenue Revenue by country, based on the customer’s address at the time of sale, was as follows (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 United States $ 55,577 $ 49,753 $ 161,251 $ 148,665 Others 33,653 27,493 94,795 77,468 Total $ 89,230 $ 77,246 $ 256,046 $ 226,133 Percentage of revenue by geographic area: United States 62 % 64 % 63 % 66 % Other 38 % 36 % 37 % 34 % Other than the United States, no individual country exceeded 10% of total revenue for the three and nine months ended October 31, 2021 and 2020. Long-lived assets Long-lived assets, which consist of property and equipment, net, deferred commissions, purchased intangible assets, net and operating lease right-of-use assets by geographic location, are based on the location of the legal entity that owns the asset. As of October 31, 2021 and 2020, no individual country exceeded 10% of total long-lived assets other than the United States.

Leases

Leases	9 Months Ended
	Oct. 31, 2021
Leases [Abstract]
Leases	Note 12. Leases We have non-cancelable operating leases for our offices located in the U.S. and abroad. As of October 31, 2021, these leases expire on various dates between 2021 and 2030. Certain lease agreements include one or more options to renew, with renewal terms that can extend the lease up to seven years. We have the right to exercise or forego the lease renewal options. The lease agreements do not contain any material residual value guarantees or material restrictive covenants. The components of our long-term operating leases and related operating lease cost were as follows (in thousands): October 31, 2021 January 31, 2021 Operating lease right-of-use assets $ 44,480 $ 47,085 Operating lease liabilities, current portion 11,227 9,630 Operating lease liabilities, net of current portion 48,333 53,590 Total operating lease liabilities $ 59,560 $ 63,220 Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Operating lease cost 1 $ 3,156 $ 2,989 $ 9,529 $ 8,920 (1) Includes costs related to our short-term operating leases as follows (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Short-term operating lease costs $ 98 $ 32 $ 294 $ 130 The future maturities of long-term operating lease liabilities for each fiscal year were as follows (in thousands): Maturities of Operating Lease Liabilities 2022 (remainder of the year) $ 3,467 2023 13,579 2024 11,018 2025 6,386 2026 6,242 Thereafter 29,897 Total lease payments 70,589 Less imputed interest (11,029) Present value of lease liabilities $ 59,560 Other supplemental information related to our long-term operating leases includes the following (dollars in thousands): October 31, 2021 January 31, 2021 Weighted-average remaining operating lease term 7.1 years 7.8 years Weighted-average operating lease discount rate 4.5 % 4.7 % Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Supplemental Cash Flow Information Cash paid for amounts included in the measurement of lease liabilities: Cash paid for operating leases $ 3,403 $ 1,859 $ 10,267 $ 6,822 New right-of-use assets obtained in exchange for lease liabilities: Operating leases obtained $ 703 $ — $ 4,626 $ 1,064 As of October 31, 2021, we had $0.6 million of undiscounted future payments for an operating lease that has not yet commenced, which is excluded from the tables above and is not yet recognized in our consolidated balance sheets. This operating lease is expected to commence in fiscal year 2023 and has a lease term of 18 months.

Commitments and Contingencies

Commitments and Contingencies	9 Months Ended
	Oct. 31, 2021
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Note 13. Commitments and Contingencies Letters of Credit In connection with the execution of certain facility leases, we had bank issued irrevocable letters of credit for $4.7 million as of October 31, 2021 and January 31, 2021. No draws have been made under such letters of credit. Legal Proceedings From time to time, we may be subject to legal proceedings, as well as demands, claims and threatened litigation. The outcomes of legal proceedings and other contingencies are inherently unpredictable, subject to significant uncertainties, and could be material to our operating results and cash flows for a particular period. Regardless of the outcome, litigation can have an adverse impact on our business because of defense and settlement costs, diversion of management resources, and other factors. Other than the matters described below, we are not currently party to any legal proceeding that we believe could have a material adverse effect on our business, operating results, cash flows, or financial condition should such litigation or claim be resolved unfavorably. Securities Class Actions In June 2019, a putative securities class action lawsuit was filed in the U.S. District Court for the Northern District of California naming Zuora and certain of its officers as defendants. The complaint purports to bring suit on behalf of stockholders who purchased or otherwise acquired Zuora's securities between April 12, 2018 and May 30, 2019. The complaint alleges that defendants made false and misleading statements about Zuora's business, operations and prospects in violation of Sections 10(b) and 20(a) of the Securities Exchange Act of 1934, as amended (Exchange Act), and seeks unspecified compensatory damages, fees and costs. In November 2019, the lead plaintiff filed a consolidated amended complaint asserting the same claims. In April 2020, the court denied defendants’ motion to dismiss. On March 15, 2021, the court granted plaintiff’s motion to certify a class consisting of persons and entities who purchased or acquired Zuora common stock between April 12, 2018 and May 30, 2019 and who were allegedly damaged thereby. Discovery in this case is ongoing. In April and May 2020, two putative securities class action lawsuits were filed in the Superior Court of the State of California, County of San Mateo, naming as defendants Zuora and certain of its current and former officers, its directors and the underwriters of Zuora's initial public offering (IPO). The complaints purport to bring suit on behalf of stockholders who purchased or otherwise acquired Zuora's securities pursuant or traceable to the Registration Statement and Prospectus issued in connection with Zuora's IPO and allege claims under Sections 11, 12(a)(2) and 15 of the Securities Act of 1933. The suits seek unspecified damages and other relief. In July 2020, the court entered an order consolidating the two lawsuits, and the lead plaintiffs filed a consolidated amended complaint asserting the same claims. In October 2020, the court denied defendants' demurrer as to the Section 11 and Section 15 claims and granted the demurrer as to the Section 12(a)(2) claim with leave to file an amended complaint. In November 2020, the lead plaintiffs filed an amended consolidated complaint. Defendants' demurrer to the Section 12(a)(2) claim was sustained with leave to amend. On October 14, 2021, the court certified a class for the Section 11 and Section 15 claims, consisting of persons and entities who purchased or acquired Zuora common stock pursuant or traceable to the Registration Statement and Prospectus issued in connection with Zuora’s IPO. The lead plaintiffs voluntarily dismissed the Section 12(a)(2) claim without prejudice. Discovery in this case is ongoing. Given the procedural posture and the nature of such litigation matters, we are unable to estimate the reasonably possible loss or range of loss, if any, that may result from these matters. We dispute the claims described above and intend to vigorously defend against them. Derivative Litigation In September 2019, two stockholder derivative lawsuits were filed in the U.S. District Court for the Northern District of California against certain of Zuora’s directors and executive officers and naming Zuora as a nominal defendant. The derivative actions allege claims based on events similar to those in the securities class actions and assert causes of action against the individual defendants for breach of fiduciary duty, unjust enrichment, waste of corporate assets, and for making false and misleading statements about Zuora's business, operations, and prospects in violation of Section 14(a) of the Exchange Act. Plaintiffs seek corporate reforms, unspecified damages and restitution, and fees and costs. In November 2019, the stockholder derivative lawsuits, which are related to the federal securities class action, were assigned to the same judge who is overseeing the federal securities class action lawsuit. In February 2020, the court entered an order consolidating the two derivative lawsuits. In August 2020, the court entered an order staying the consolidated action until the completion of fact discovery in the federal securities class action. In May and June 2020, two stockholder derivative lawsuits were filed in the U.S. District Court for the District of Delaware against certain of Zuora’s directors and current and former executive officers. The derivative actions allege claims based on events similar to those in the securities class actions and the derivative actions pending in the Northern District of California and assert causes of action against the individual defendants for breach of fiduciary duty, unjust enrichment, waste of corporate assets, contribution, and for making false and misleading statements about Zuora's business, operations, and prospects in violation of Section 14(a) of the Exchange Act. Plaintiff seeks corporate reforms, unspecified damages and restitution, and fees and costs. In June 2020, the court entered an order consolidating the two District of Delaware derivative lawsuits. In August 2020, the court entered an order staying the consolidated action until the completion of fact discovery in the federal securities class action. In February and March 2021, two additional stockholder derivative lawsuits were filed in Delaware Chancery Court alleging similar claims based on the same underlying events. The two Chancery Court cases have been consolidated, an amended consolidated complaint has been filed, and the cases have been stayed until the completion of fact discovery in the federal securities class action described above. Given the procedural posture and the nature of such litigation matters, we are unable to estimate the reasonably possible loss or range of loss, if any, that may result from these matters. Other Contractual Obligations As of October 31, 2021, we had a contractual obligation to make $67.6 million in purchases of cloud computing services provided by one of our vendors by September 30, 2024.

Income Taxes

Income Taxes	9 Months Ended
	Oct. 31, 2021
Income Tax Disclosure [Abstract]
Income Taxes	Note 14. Income Taxes The following table reflects our income tax provision, pretax loss and effective tax rate for the periods presented (in thousands, except percentages): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Loss before income taxes $ (22,279) $ (16,361) $ (63,022) $ (53,254) Income tax provision 610 412 1,221 1,129 Effective tax rate (2.7) % (2.5) % (1.9) % (2.1) %

Stockholders' Equity

Stockholders' Equity	9 Months Ended
	Oct. 31, 2021
Equity [Abstract]
Stockholders' Equity	Note 15. Stockholders' Equity Preferred Stock As of October 31, 2021, Zuora had authorized 10 million shares of preferred stock, each with a par value of $0.0001 per share. As of October 31, 2021, no shares of preferred stock were issued and outstanding. Common Stock Prior to Zuora's IPO, which was effective in April 2018, all shares of common stock then outstanding were reclassified into Class B common stock. Shares offered and sold in the IPO consisted of newly authorized shares of Class A common stock. Holders of Class A and Class B common stock are entitled to one vote per share and ten votes per share, respectively, and the shares of Class A common stock and Class B common stock are identical, except for voting and conversion rights. As of October 31, 2021, Zuora had authorized 500 million shares of Class A common stock and 500 million shares of Class B common stock, each with a par value of $0.0001 per share. As of October 31, 2021, 117.3 million shares of Class A common stock and 9.1 million shares of Class B common stock were issued and outstanding. Accumulated Other Comprehensive Income Components of accumulated other comprehensive income were as follows (in thousands): Foreign Currency Translation Adjustment Unrealized Gain (Loss) on Available-for-Sale Securities Total Balance, January 31, 2021 $ 791 $ 5 $ 796 Foreign currency translation adjustment (386) — (386) Unrealized loss on available-for-sale securities — (61) (61) Balance, October 31, 2021 $ 405 $ (56) $ 349 There were no material reclassifications out of accumulated other comprehensive income during the nine months ended October 31, 2021. Additionally, there was no material tax impact on the amounts presented.

Employee Stock Plans

Employee Stock Plans	9 Months Ended
	Oct. 31, 2021
Share-based Payment Arrangement [Abstract]
Employee Stock Plans	Note 16. Employee Stock Plans Equity Incentive Plans In March 2018, our Board of Directors adopted and our stockholders approved the 2018 Equity Incentive Plan (2018 Plan). The 2018 Plan authorizes the award of stock options, restricted stock awards, stock appreciation rights, restricted stock units (RSUs), performance awards, and stock bonuses. As of October 31, 2021, approximately 24.7 million shares of Class A common stock were reserved and available for issuance under the 2018 Plan. In addition, as of October 31, 2021, 5.0 million stock options and RSUs exercisable or settleable for Class B common stock were outstanding in the aggregate under our 2006 Stock Plan (2006 Plan) and 2015 Equity Incentive Plan (2015 Plan), which plans were terminated in May 2015 and April 2018, respectively. The 2006 Plan and 2015 Plan continue to govern outstanding equity awards granted thereunder. Stock Options The following tables summarize stock option activity and related information (in thousands, except weighted-average exercise price, weighted-average grant date fair value and average remaining contractual term): Shares Weighted-Average Average Aggregate Balance, January 31, 2021 11,812 $ 8.54 6.6 $ 80,212 Granted 655 15.65 Exercised (2,515) 6.24 Forfeited (934) 13.12 Balance, October 31, 2021 9,018 9.22 6.1 114,258 Exercisable as of October 31, 2021 6,134 6.55 4.9 93,891 Vested and expected to vest as of October 31, 2021 8,730 9.07 6.0 111,959 Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Weighted-average grant date fair value per share of options granted during each respective period not applicable 1 $ 4.06 $ 6.54 $ 4.57 Aggregate intrinsic value of options exercised during each respective period $ 12,868 $ 1,245 $ 27,606 $ 17,564 _________________________________ (1) There were no stock options granted during the three months ended October 31, 2021 We used the Black-Scholes option-pricing model to estimate the fair value of our stock options granted during each respective period using the following assumptions: Nine Months Ended October 31, 2021 2020 Fair value of common stock $15.64 - $15.87 $9.99 - $13.51 Expected volatility 42.3% - 42.7% 41.4% - 42.4% Expected term (years) 6.0 - 6.1 6.0 - 6.1 Risk-free interest rate 1.0% - 1.1% 0.4% - 0.5% Expected dividend yield — — There were no stock options granted during the three months ended October 31, 2021. RSUs The following table summarizes RSU activity and related information (in thousands, except weighted-average grant date fair value): Number of RSUs Outstanding Weighted-Average Grant Date Fair Value Balance, January 31, 2021 8,278 $ 13.54 Granted 8,980 16.44 Vested (2,539) 14.52 Forfeited (2,101) 14.39 Balance, October 31, 2021 12,618 15.26 2018 Employee Stock Purchase Plan In March 2018, our Board of Directors adopted and our stockholders approved the 2018 Employee Stock Purchase Plan (ESPP). A total of 4.1 million shares of Class A common stock were reserved and available for issuance under the ESPP as of October 31, 2021. The ESPP provides for 24-month offering periods beginning June 15 and December 15 of each year, and each offering period contains four six-month purchase periods. On each purchase date, ESPP participants will purchase shares of our Class A common stock at a price per share equal to 85% of the lesser of (1) the fair market value of the Class A common stock on the offering date or (2) the fair market value of the Class A common stock on the purchase date. We estimated the fair value of ESPP purchase rights using a Black-Scholes option pricing model with the following assumptions: Nine Months Ended October 31, 2021 2020 Fair value of common stock $ 16.07 $ 13.50 Expected volatility 41.8% - 53.2% 50.7% - 69.1% Expected term (years) 0.5 - 2.0 0.5 - 2.0 Risk-free interest rate 0.1% - 0.2% 0.2 % Expected dividend yield — — Stock-Based Compensation Expense Stock-based compensation expense was recorded in the following cost and expense categories in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Cost of subscription revenue $ 1,580 $ 1,224 $ 4,157 $ 3,541 Cost of professional services revenue 2,822 2,508 7,487 7,290 Research and development 5,774 4,914 15,546 14,401 Sales and marketing 6,298 3,868 15,993 11,721 General and administrative 3,438 2,259 8,595 6,980 Total stock-based compensation expense $ 19,912 $ 14,773 $ 51,778 $ 43,933 As of October 31, 2021, unrecognized compensation costs related to unvested equity awards and the weighted-average remaining period over which those costs are expected to be realized were as follows (dollars in thousands): Stock Options RSUs ESPP Unrecognized compensation costs $ 13,300 $ 158,199 $ 4,941 Weighted-average remaining recognition period 2.5 years 2.9 years 0.8 years

Net Loss Per Share

Net Loss Per Share	9 Months Ended
	Oct. 31, 2021
Earnings Per Share [Abstract]
Net Loss Per Share	Note 17. Net Loss Per Share The following table presents the calculation of basic and diluted net loss per share for the periods presented (in thousands, except per share data): Three Months Ended Nine Months Ended 2021 2020 2021 2020 Numerator: Net loss $ (22,889) $ (16,773) $ (64,243) $ (54,383) Denominator: Weighted-average common shares outstanding, basic and diluted 125,141 118,460 123,230 116,824 Net loss per share, basic and diluted $ (0.18) $ (0.14) $ (0.52) $ (0.47) Since we were in a net loss position for all periods presented, basic net loss per share attributable to common stockholders is the same as diluted net loss per share as the inclusion of all potential common shares outstanding would have been anti-dilutive. Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands): October 31, 2021 2020 Issued and outstanding stock options 9,018 12,434 Unvested RSUs and restricted stock issued and outstanding 12,618 8,677 Shares committed under ESPP 324 302 Total 21,960 21,413

Summary of Significant Accoun_2

Summary of Significant Accounting Policies and Recent Accounting Pronouncements (Policies)	9 Months Ended
	Oct. 31, 2021
Accounting Policies [Abstract]
Basis of Presentation and Principles of Consolidation	Basis of Presentation and Principles of Consolidation The accompanying unaudited condensed consolidated financial statements, which include the accounts of Zuora and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC) regarding interim financial reporting. All intercompany balances and transactions have been eliminated in consolidation. The unaudited condensed consolidated balance sheet as of January 31, 2021 included herein was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of comprehensive loss, statements of cash flows and statements of stockholders' equity for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year ending January 31, 2022 or any future period. The accompanying unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in our Annual Report on Form 10-K for the fiscal year ended January 31, 2021, filed with the SEC on March 31, 2021 (Annual Report).
Use of Estimates	Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements, as well as reported amounts of revenue and expenses during the reporting period. Actual results could differ materially from those estimates. Our most significant estimates and assumptions are related to revenue recognition with respect to the determination of the relative standalone selling prices for our services; the expected period of benefit over which deferred commissions are amortized; valuation of stock-based awards; estimates of allowance for credit losses; estimates of the fair value of goodwill; useful lives of intangibles and other long-lived assets; and the valuation of deferred income tax assets and contingencies. We base our estimates on historical experience and on various other assumptions that are believed to be reasonable under the circumstances. Accordingly, actual results may differ materially from these estimates under different assumptions or conditions.
Recent Accounting Pronouncements	Recent Accounting PronouncementsIn December 2019, the Financial Accounting Standards Board (FASB) issued Accounting Standards Update (ASU) 2019-12, which simplifies the accounting for income taxes by removing certain exceptions to the general principles in the existing guidance for income taxes and making other minor improvements. We adopted this ASU on February 1, 2021, and the adoption did not have a material impact on our unaudited condensed consolidated financial statements.

Investments (Tables)

Investments (Tables)	9 Months Ended
	Oct. 31, 2021
Investments, Debt and Equity Securities [Abstract]
Schedule of Amortized Cost, Unrealized Gains and Losses, and Estimated Fair Value of Short-term Investments	The amortized costs, unrealized gains and losses and estimated fair values of our short-term investments were as follows (in thousands): October 31, 2021 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 18,131 $ — $ (21) $ 18,110 Corporate bonds 16,207 — (7) 16,200 Commercial paper 48,953 — — 48,953 Supranational bonds 3,507 — — 3,507 Total short-term investments $ 86,798 $ — $ (28) $ 86,770 January 31, 2021 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 18,007 $ 28 $ — $ 18,035 Corporate bonds 25,888 8 (3) 25,893 Commercial paper 48,556 — — 48,556 Total short-term investments $ 92,451 $ 36 $ (3) $ 92,484

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	9 Months Ended
	Oct. 31, 2021
Fair Value Disclosures [Abstract]
Summary of Fair Value Hierarchy for Financial Assets Measured on a Recurring Basis	The following tables summarize our fair value hierarchy for our financial assets measured at fair value on a recurring basis (in thousands): October 31, 2021 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 107,468 $ — $ — $ 107,468 Short-term investments: U.S. government securities $ — $ 18,110 $ — $ 18,110 Corporate bonds — 16,200 — 16,200 Commercial paper — 48,953 — 48,953 Supranational bonds — 3,507 — 3,507 Total short-term investments $ — $ 86,770 $ — $ 86,770 January 31, 2021 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 85,664 $ — $ — $ 85,664 Short-term investments: U.S. government securities $ — $ 18,035 $ — $ 18,035 Corporate bonds — 25,893 — 25,893 Commercial paper — 48,556 — 48,556 Total short-term investments $ — $ 92,484 $ — $ 92,484

Prepaid Expenses and Other Cu_2

Prepaid Expenses and Other Current Assets (Tables)	9 Months Ended
	Oct. 31, 2021
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Schedule of Prepaid Expenses and Other Current Assets	Prepaid expenses and other current assets consisted of the following (in thousands): October 31, 2021 January 31, 2021 Prepaid software subscriptions $ 5,785 $ 5,087 Prepaid insurance 3,449 2,317 Prepaid hosting costs 1,271 1,847 Contract assets 1,104 1,381 Taxes 1,039 477 Insurance recovery receivable 130 344 Other 3,200 4,121 Total $ 15,978 $ 15,574

Property and Equipment, Net (Ta

Property and Equipment, Net (Tables)	9 Months Ended
	Oct. 31, 2021
Property, Plant and Equipment [Abstract]
Schedule of Property and Equipment, Net	Property and equipment, net consisted of the following (in thousands): October 31, 2021 January 31, 2021 Software $ 23,420 $ 19,711 Leasehold improvements 19,530 18,978 Computer equipment 14,293 12,824 Servers 14,133 14,179 Furniture and fixtures 5,220 5,228 Vehicles — 105 76,596 71,025 Less accumulated depreciation and amortization (45,855) (37,656) Total $ 30,741 $ 33,369 The following table summarizes the capitalized internal-use software costs included within the Software line item in the table above (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Internal-use software costs capitalized during the period $ 1,748 $ 768 $ 3,710 $ 3,490 October 31, 2021 January 31, 2021 Total capitalized internal-use software, net of accumulated amortization $ 10,291 $ 8,704 The following table summarizes total depreciation and amortization expense related to property and equipment, including amortization of internal-use software, included in General and administrative and Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Total depreciation and amortization expense $ 2,802 $ 2,803 $ 8,630 $ 7,627

Purchased Intangible Assets (Ta

Purchased Intangible Assets (Tables)	9 Months Ended
	Oct. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Summary of Purchased Intangible Assets	The following table summarizes the purchased intangible asset balances and activity (in thousands): Gross Carrying Amount Accumulated Amortization Net Carrying Amount Balance, January 31, 2021 $ 12,893 $ (8,965) $ 3,928 Purchases of intangible assets 1,574 — 1,574 Amortization expense — (1,496) (1,496) Balance, October 31, 2021 $ 14,467 $ (10,461) $ 4,006
Schedule of Amortization Expense Related to Purchased Intangible Assets	The following table summarizes amortization expense related to purchased intangible assets included in Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Purchased intangible assets amortization expense $ 554 $ 423 $ 1,496 $ 1,269

Accrued Expenses and Other Cu_2

Accrued Expenses and Other Current Liabilities (Tables)	9 Months Ended
	Oct. 31, 2021
Payables and Accruals [Abstract]
Schedule of Accrued Expenses and Other Current Liabilities	Accrued expenses and other current liabilities consisted of the following (in thousands): October 31, 2021 January 31, 2021 Accrued outside services and consulting $ 4,528 $ 2,380 Accrued hosting and third-party licenses $ 3,821 $ 3,073 Accrued taxes $ 3,398 $ 4,377 Other accrued expenses 5,708 4,720 Total $ 17,455 $ 14,550

Deferred Revenue and Performa_2

Deferred Revenue and Performance Obligations (Tables)	9 Months Ended
	Oct. 31, 2021
Revenue from Contract with Customer [Abstract]
Schedule of Revenue Recognized that was Previously Included In Deferred Revenue	The following table summarizes revenue recognized during the period that was included in the deferred revenue balance at the beginning of each respective period (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Revenue recognized from deferred revenue $ 66,868 $ 57,160 $ 118,608 $ 101,195

Geographical Information (Table

Geographical Information (Tables)	9 Months Ended
	Oct. 31, 2021
Revenue from Contract with Customer [Abstract]
Schedule of Revenue by Country Based on Customer Address at Time of Sale	Revenue by country, based on the customer’s address at the time of sale, was as follows (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 United States $ 55,577 $ 49,753 $ 161,251 $ 148,665 Others 33,653 27,493 94,795 77,468 Total $ 89,230 $ 77,246 $ 256,046 $ 226,133 Percentage of revenue by geographic area: United States 62 % 64 % 63 % 66 % Other 38 % 36 % 37 % 34 %

Leases (Tables)

Leases (Tables)	9 Months Ended
	Oct. 31, 2021
Leases [Abstract]
Schedule of Components of Long-term Operating Leases	The components of our long-term operating leases and related operating lease cost were as follows (in thousands): October 31, 2021 January 31, 2021 Operating lease right-of-use assets $ 44,480 $ 47,085 Operating lease liabilities, current portion 11,227 9,630 Operating lease liabilities, net of current portion 48,333 53,590 Total operating lease liabilities $ 59,560 $ 63,220
Schedule of Operating Lease Costs	Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Operating lease cost 1 $ 3,156 $ 2,989 $ 9,529 $ 8,920 (1) Includes costs related to our short-term operating leases as follows (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Short-term operating lease costs $ 98 $ 32 $ 294 $ 130
Schedule of Future Maturities of Operating Lease Liabilities	The future maturities of long-term operating lease liabilities for each fiscal year were as follows (in thousands): Maturities of Operating Lease Liabilities 2022 (remainder of the year) $ 3,467 2023 13,579 2024 11,018 2025 6,386 2026 6,242 Thereafter 29,897 Total lease payments 70,589 Less imputed interest (11,029) Present value of lease liabilities $ 59,560
Schedule of Other Supplemental Information Related to Operating Leases	Other supplemental information related to our long-term operating leases includes the following (dollars in thousands): October 31, 2021 January 31, 2021 Weighted-average remaining operating lease term 7.1 years 7.8 years Weighted-average operating lease discount rate 4.5 % 4.7 % Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Supplemental Cash Flow Information Cash paid for amounts included in the measurement of lease liabilities: Cash paid for operating leases $ 3,403 $ 1,859 $ 10,267 $ 6,822 New right-of-use assets obtained in exchange for lease liabilities: Operating leases obtained $ 703 $ — $ 4,626 $ 1,064

Income Taxes (Tables)

Income Taxes (Tables)	9 Months Ended
	Oct. 31, 2021
Income Tax Disclosure [Abstract]
Schedule of Income Tax Provision, Pretax Loss, and Effective Tax Rate	The following table reflects our income tax provision, pretax loss and effective tax rate for the periods presented (in thousands, except percentages): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Loss before income taxes $ (22,279) $ (16,361) $ (63,022) $ (53,254) Income tax provision 610 412 1,221 1,129 Effective tax rate (2.7) % (2.5) % (1.9) % (2.1) %

Stockholders' Equity (Tables)

Stockholders' Equity (Tables)	9 Months Ended
	Oct. 31, 2021
Equity [Abstract]
Schedule of Components of Accumulated Other Comprehensive Income	Components of accumulated other comprehensive income were as follows (in thousands): Foreign Currency Translation Adjustment Unrealized Gain (Loss) on Available-for-Sale Securities Total Balance, January 31, 2021 $ 791 $ 5 $ 796 Foreign currency translation adjustment (386) — (386) Unrealized loss on available-for-sale securities — (61) (61) Balance, October 31, 2021 $ 405 $ (56) $ 349

Employee Stock Plans (Tables)

Employee Stock Plans (Tables)	9 Months Ended
	Oct. 31, 2021
Share-based Payment Arrangement [Abstract]
Schedule of Stock Option Activity	The following tables summarize stock option activity and related information (in thousands, except weighted-average exercise price, weighted-average grant date fair value and average remaining contractual term): Shares Weighted-Average Average Aggregate Balance, January 31, 2021 11,812 $ 8.54 6.6 $ 80,212 Granted 655 15.65 Exercised (2,515) 6.24 Forfeited (934) 13.12 Balance, October 31, 2021 9,018 9.22 6.1 114,258 Exercisable as of October 31, 2021 6,134 6.55 4.9 93,891 Vested and expected to vest as of October 31, 2021 8,730 9.07 6.0 111,959
Schedule of Stock Option Grant Date Fair Value and Intrinsic Value of Options Exercised	Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Weighted-average grant date fair value per share of options granted during each respective period not applicable 1 $ 4.06 $ 6.54 $ 4.57 Aggregate intrinsic value of options exercised during each respective period $ 12,868 $ 1,245 $ 27,606 $ 17,564 _________________________________ (1) There were no stock options granted during the three months ended October 31, 2021
Schedule of Valuation Assumptions for Estimated Fair Value of Stock Options	We used the Black-Scholes option-pricing model to estimate the fair value of our stock options granted during each respective period using the following assumptions: Nine Months Ended October 31, 2021 2020 Fair value of common stock $15.64 - $15.87 $9.99 - $13.51 Expected volatility 42.3% - 42.7% 41.4% - 42.4% Expected term (years) 6.0 - 6.1 6.0 - 6.1 Risk-free interest rate 1.0% - 1.1% 0.4% - 0.5% Expected dividend yield — —
Schedule of RSU Activity	The following table summarizes RSU activity and related information (in thousands, except weighted-average grant date fair value): Number of RSUs Outstanding Weighted-Average Grant Date Fair Value Balance, January 31, 2021 8,278 $ 13.54 Granted 8,980 16.44 Vested (2,539) 14.52 Forfeited (2,101) 14.39 Balance, October 31, 2021 12,618 15.26
Schedule of Valuation Assumptions for Estimated Fair Value of ESPP	We estimated the fair value of ESPP purchase rights using a Black-Scholes option pricing model with the following assumptions: Nine Months Ended October 31, 2021 2020 Fair value of common stock $ 16.07 $ 13.50 Expected volatility 41.8% - 53.2% 50.7% - 69.1% Expected term (years) 0.5 - 2.0 0.5 - 2.0 Risk-free interest rate 0.1% - 0.2% 0.2 % Expected dividend yield — —
Schedule of Stock-Based Compensation Expense	Stock-based compensation expense was recorded in the following cost and expense categories in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended October 31, Nine Months Ended October 31, 2021 2020 2021 2020 Cost of subscription revenue $ 1,580 $ 1,224 $ 4,157 $ 3,541 Cost of professional services revenue 2,822 2,508 7,487 7,290 Research and development 5,774 4,914 15,546 14,401 Sales and marketing 6,298 3,868 15,993 11,721 General and administrative 3,438 2,259 8,595 6,980 Total stock-based compensation expense $ 19,912 $ 14,773 $ 51,778 $ 43,933
Schedule of Unrecognized Compensation Costs Related to Unvested Equity Awards	As of October 31, 2021, unrecognized compensation costs related to unvested equity awards and the weighted-average remaining period over which those costs are expected to be realized were as follows (dollars in thousands): Stock Options RSUs ESPP Unrecognized compensation costs $ 13,300 $ 158,199 $ 4,941 Weighted-average remaining recognition period 2.5 years 2.9 years 0.8 years

Net Loss Per Share (Tables)

Net Loss Per Share (Tables)	9 Months Ended
	Oct. 31, 2021
Earnings Per Share [Abstract]
Schedule of Calculation of Basic and Diluted Net Loss Per Share	The following table presents the calculation of basic and diluted net loss per share for the periods presented (in thousands, except per share data): Three Months Ended Nine Months Ended 2021 2020 2021 2020 Numerator: Net loss $ (22,889) $ (16,773) $ (64,243) $ (54,383) Denominator: Weighted-average common shares outstanding, basic and diluted 125,141 118,460 123,230 116,824 Net loss per share, basic and diluted $ (0.18) $ (0.14) $ (0.52) $ (0.47)
Schedule of Potentially Dilutive Securities Not Included in the Diluted Per Share Calculations	Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands): October 31, 2021 2020 Issued and outstanding stock options 9,018 12,434 Unvested RSUs and restricted stock issued and outstanding 12,618 8,677 Shares committed under ESPP 324 302 Total 21,960 21,413

Investments - Schedule of Inves

Investments - Schedule of Investments (Details) - USD ($) $ in Thousands	Oct. 31, 2021	Jan. 31, 2021
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 86,798	$ 92,451
Gross Unrealized Gains	0	36
Gross Unrealized Losses	(28)	(3)
Fair Value	86,770	92,484
U.S. government securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	18,131	18,007
Gross Unrealized Gains	0	28
Gross Unrealized Losses	(21)	0
Fair Value	18,110	18,035
Corporate bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	16,207	25,888
Gross Unrealized Gains	0	8
Gross Unrealized Losses	(7)	(3)
Fair Value	16,200	25,893
Commercial paper
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	48,953	48,556
Gross Unrealized Gains	0	0
Gross Unrealized Losses	0	0
Fair Value	48,953	$ 48,556
Supranational bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	3,507
Gross Unrealized Gains	0
Gross Unrealized Losses	0
Fair Value	$ 3,507

Investments - Narrative (Detail

Investments - Narrative (Details)	Oct. 31, 2021
Maximum
Debt Securities, Available-for-sale [Line Items]
Securities stated effective maturities (in years)	2 years

Fair Value Measurements (Detail

Fair Value Measurements (Details) - USD ($) $ in Thousands	Oct. 31, 2021	Jan. 31, 2021
Assets Measured on Recurring Basis
Short-term investments	$ 86,770	$ 92,484
U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	18,110	18,035
Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	16,200	25,893
Commercial paper
Assets Measured on Recurring Basis
Short-term investments	48,953	48,556
Supranational bonds
Assets Measured on Recurring Basis
Short-term investments	3,507
Recurring
Assets Measured on Recurring Basis
Short-term investments	86,770	92,484
Recurring | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	107,468	85,664
Recurring | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	18,110	18,035
Recurring | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	16,200	25,893
Recurring | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	48,953	48,556
Recurring | Supranational bonds
Assets Measured on Recurring Basis
Short-term investments	3,507
Recurring | Level 1
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	107,468	85,664
Recurring | Level 1 | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 1 | Supranational bonds
Assets Measured on Recurring Basis
Short-term investments	0
Recurring | Level 2
Assets Measured on Recurring Basis
Short-term investments	86,770	92,484
Recurring | Level 2 | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	0	0
Recurring | Level 2 | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	18,110	18,035
Recurring | Level 2 | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	16,200	25,893
Recurring | Level 2 | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	48,953	48,556
Recurring | Level 2 | Supranational bonds
Assets Measured on Recurring Basis
Short-term investments	3,507
Recurring | Level 3
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 3 | Money market funds
Assets Measured on Recurring Basis
Cash equivalents	0	0
Recurring | Level 3 | U.S. government securities
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 3 | Corporate bonds
Assets Measured on Recurring Basis
Short-term investments	0	0
Recurring | Level 3 | Commercial paper
Assets Measured on Recurring Basis
Short-term investments	0	$ 0
Recurring | Level 3 | Supranational bonds
Assets Measured on Recurring Basis
Short-term investments	$ 0

Prepaid Expenses and Other Cu_3

Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Oct. 31, 2021	Jan. 31, 2021
Prepaid expenses and other current assets
Prepaid software subscriptions	$ 5,785	$ 5,087
Prepaid insurance	3,449	2,317
Prepaid hosting costs	1,271	1,847
Contract assets	1,104	1,381
Taxes	1,039	477
Insurance recovery receivable	130	344
Other	3,200	4,121
Total	$ 15,978	$ 15,574

Property and Equipment, Net - S

Property and Equipment, Net - Schedule of Property and Equipment, Net (Details) - USD ($) $ in Thousands	Oct. 31, 2021	Jan. 31, 2021
Property and Equipment [Line Items]
Property and equipment, gross	$ 76,596	$ 71,025
Less accumulated depreciation and amortization	(45,855)	(37,656)
Total	30,741	33,369
Software
Property and Equipment [Line Items]
Property and equipment, gross	23,420	19,711
Leasehold improvements
Property and Equipment [Line Items]
Property and equipment, gross	19,530	18,978
Computer equipment
Property and Equipment [Line Items]
Property and equipment, gross	14,293	12,824
Servers
Property and Equipment [Line Items]
Property and equipment, gross	14,133	14,179
Furniture and fixtures
Property and Equipment [Line Items]
Property and equipment, gross	5,220	5,228
Vehicles
Property and Equipment [Line Items]
Property and equipment, gross	$ 0	$ 105

Property and Equipment, Net - C

Property and Equipment, Net - Capitalized Internal-use Software Costs (Details) - Internal-use software - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020	Jan. 31, 2021
Property and Equipment [Line Items]
Internal-use software costs capitalized during the period	$ 1,748	$ 768	$ 3,710	$ 3,490
Total capitalized internal-use software, net of accumulated amortization	$ 10,291		$ 10,291		$ 8,704

Property and Equipment, Net - D

Property and Equipment, Net - Depreciation and Amortization Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Property, Plant and Equipment [Abstract]
Total depreciation and amortization expense	$ 2,802	$ 2,803	$ 8,630	$ 7,627

Purchased Intangible Assets - S

Purchased Intangible Assets - Summary (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020	Jan. 31, 2021
Purchased Intangible Assets Roll Forward
Beginning balance			$ 3,928
Purchases of intangible assets			1,574
Amortization expense	$ (554)	$ (423)	(1,496)	$ (1,269)
Ending balance	4,006		4,006
Purchased Intangible Assets, Net
Gross Carrying Amount	14,467		14,467		$ 12,893
Accumulated Amortization	(10,461)		(10,461)		(8,965)
Net Carrying Amount	$ 4,006		$ 4,006		$ 3,928

Purchased Intangible Assets - N

Purchased Intangible Assets - Narrative (Details) - USD ($) $ in Thousands	1 Months Ended	9 Months Ended
	May 31, 2021	Oct. 31, 2021	Oct. 31, 2020
Acquired Finite-Lived Intangible Assets [Line Items]
Purchase of intangible assets		$ 1,574
Consideration retained for indemnification obligations		$ 225	$ 0
Intellectual property
Acquired Finite-Lived Intangible Assets [Line Items]
Purchase of intangible assets	$ 1,600
Consideration retained for indemnification obligations	$ 200
Indemnification obligation period (in months)	12 months
Purchase costs	$ 100
Estimated useful life of purchased intellectual property (in years)	3 years

Purchased Intangible Assets - A

Purchased Intangible Assets - Amortization Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Purchased intangible assets amortization expense	$ 554	$ 423	$ 1,496	$ 1,269

Accrued Expenses and Other Cu_3

Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands	Oct. 31, 2021	Jan. 31, 2021
Payables and Accruals [Abstract]
Accrued outside services and consulting	$ 4,528	$ 2,380
Accrued hosting and third-party licenses	3,821	3,073
Accrued taxes	3,398	4,377
Other accrued expenses	5,708	4,720
Total	$ 17,455	$ 14,550

Debt (Details)

Debt (Details) - Silicon Valley Bank Debt Agreement	1 Months Ended	9 Months Ended
	Jun. 30, 2017USD ($)	Oct. 31, 2021USD ($)payment
Revolving loan
Line of Credit Facility [Line Items]
Credit facility maximum borrowing capacity		$ 30,000,000
Amount drawn under credit facility		$ 0
Term loan
Line of Credit Facility [Line Items]
Proceeds from term loan	$ 15,000,000
Number of equal installment payments after interest-only period | payment		36
Frequency of periodic payments		monthly
Balance on term loan		$ 2,600,000
Prepayment or termination fee (percent)		1.50%
Amount due per agreement upon prepayment or termination of facility		$ 225,000
WSJ prime rate
Line of Credit Facility [Line Items]
Basis spread on variable interest rate, minus (percent)		1.00%

Deferred Revenue and Performa_3

Deferred Revenue and Performance Obligations - Deferred Revenue Recognition (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Revenue from Contract with Customer [Abstract]
Revenue recognized from deferred revenue	$ 66,868	$ 57,160	$ 118,608	$ 101,195

Deferred Revenue and Performa_4

Deferred Revenue and Performance Obligations - Narrative (Details) $ in Millions	Oct. 31, 2021USD ($)
Revenue from Contract with Customer [Abstract]
Remaining performance obligations	$ 360.4
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-11-01
Revenue from Contract with Customer [Abstract]
Revenue, remaining performance obligation (percent)	60.00%
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, period	12 months

Geographical Information (Detai

Geographical Information (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Disaggregation of Revenue [Line Items]
Revenue	$ 89,230	$ 77,246	$ 256,046	$ 226,133
United States
Disaggregation of Revenue [Line Items]
Revenue	55,577	49,753	161,251	148,665
Others
Disaggregation of Revenue [Line Items]
Revenue	$ 33,653	$ 27,493	$ 94,795	$ 77,468
Revenue | Geographic concentration | United States
Disaggregation of Revenue [Line Items]
Concentration risk (percent)	62.00%	64.00%	63.00%	66.00%
Revenue | Geographic concentration | Others
Disaggregation of Revenue [Line Items]
Concentration risk (percent)	38.00%	36.00%	37.00%	34.00%

Leases - Narrative (Details)

Leases - Narrative (Details) $ in Millions	Oct. 31, 2021USD ($)extension_option
Lessee, Lease, Description [Line Items]
Undiscounted future payments for operating lease not yet commenced | $	$ 0.6
Operating leases not yet commenced, lease term (in years)	18 months
Minimum
Lessee, Lease, Description [Line Items]
Number of lease extension options | extension_option	1
Maximum
Lessee, Lease, Description [Line Items]
Operating renewal term (in years)	7 years

Leases - Components of Operatin

Leases - Components of Operating Leases and Operating Lease Cost (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020	Jan. 31, 2021
Operating Leases
Operating lease right-of-use assets	$ 44,480		$ 44,480		$ 47,085
Operating lease liabilities, current portion	11,227		11,227		9,630
Operating lease liabilities, net of current portion	48,333		48,333		53,590
Total operating lease liabilities	59,560		59,560		$ 63,220
Lease Cost
Operating lease cost	3,156	$ 2,989	9,529	$ 8,920
Short-term operating lease costs	$ 98	$ 32	$ 294	$ 130

Leases - Future Maturities of O

Leases - Future Maturities of Operating Lease Liabilities (Details) - USD ($) $ in Thousands	Oct. 31, 2021	Jan. 31, 2021
Maturities of Operating Lease Liabilities
2022 (remainder of the year)	$ 3,467
2023	13,579
2024	11,018
2025	6,386
2026	6,242
Thereafter	29,897
Total lease payments	70,589
Less imputed interest	(11,029)
Present value of lease liabilities	$ 59,560	$ 63,220

Leases - Supplemental Informati

Leases - Supplemental Information (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020	Jan. 31, 2021
Lease Term and Discount Rate
Weighted-average remaining operating lease term	7 years 1 month 6 days		7 years 1 month 6 days		7 years 9 months 18 days
Weighted-average operating lease discount rate (percent)	4.50%		4.50%		4.70%
Supplemental Cash Flow Information
Cash paid for operating leases	$ 3,403	$ 1,859	$ 10,267	$ 6,822
Operating leases obtained	$ 703	$ 0	$ 4,626	$ 1,064

Commitments and Contingencies (

Commitments and Contingencies (Details)	1 Months Ended				2 Months Ended
	Jul. 31, 2020lawsuit	Jun. 30, 2020lawsuit	Feb. 29, 2020lawsuit	Sep. 30, 2019lawsuit	Mar. 31, 2021lawsuit	Jun. 30, 2020lawsuit	May 31, 2020lawsuit	Oct. 31, 2021USD ($)vendor	Jan. 31, 2021USD ($)
Certain facility lease agreements | Irrevocable letters of credit
Other Commitments [Line Items]
Letters of credit available | $								$ 4,700,000	$ 4,700,000
Letters of credit outstanding | $								0	$ 0
Putative securities class action
Other Commitments [Line Items]
Number of lawsuits filed							2
Number of lawsuits consolidated	2
Stockholder derivative lawsuits, CA
Other Commitments [Line Items]
Number of lawsuits filed				2
Number of lawsuits consolidated			2
Stockholder derivative lawsuits, District of Delaware
Other Commitments [Line Items]
Number of lawsuits filed						2
Number of lawsuits consolidated		2
Stockholder derivative lawsuits, Delaware Chancery Court
Other Commitments [Line Items]
Number of lawsuits filed					2
Number of lawsuits consolidated					2
Cloud computing services
Other Commitments [Line Items]
Contractual obligation | $								$ 67,600,000
Number of vendors related to contractual obligation | vendor								1

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Income Tax Disclosure [Abstract]
Loss before income taxes	$ (22,279)	$ (16,361)	$ (63,022)	$ (53,254)
Income tax provision	$ 610	$ 412	$ 1,221	$ 1,129
Effective tax rate (percent)	(2.70%)	(2.50%)	(1.90%)	(2.10%)

Stockholders' Equity - Narrativ

Stockholders' Equity - Narrative (Details)	Oct. 31, 2021vote$ / sharesshares
Class of Stock [Line Items]
Preferred stock authorized (in shares)	10,000,000
Preferred stock par value (in dollars per share) | $ / shares	$ 0.0001
Preferred stock issued (in shares)	0
Preferred stock outstanding (in shares)	0
Class A common stock
Class of Stock [Line Items]
Number of votes for each share of stock held (in votes) | vote	1
Common stock authorized (in shares)	500,000,000
Common stock par value (in dollars per share) | $ / shares	$ 0.0001
Common stock issued (in shares)	117,300,000
Common stock outstanding (in shares)	117,300,000
Class B common stock
Class of Stock [Line Items]
Number of votes for each share of stock held (in votes) | vote	10
Common stock authorized (in shares)	500,000,000
Common stock par value (in dollars per share) | $ / shares	$ 0.0001
Common stock issued (in shares)	9,100,000
Common stock outstanding (in shares)	9,100,000

Stockholders' Equity - Componen

Stockholders' Equity - Components of Accumulated Other Comprehensive Loss (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Components of accumulated other comprehensive loss
Beginning balance	$ 177,342	$ 169,472	$ 171,913	$ 164,659
Foreign currency translation adjustment	(127)	18	(386)	(71)
Unrealized loss on available-for-sale securities	(27)	(103)	(61)	(20)
Ending balance	179,723	168,291	179,723	168,291
AOCI
Components of accumulated other comprehensive loss
Beginning balance	503	182	796	188
Ending balance	349	$ 97	349	$ 97
Foreign Currency Translation Adjustment
Components of accumulated other comprehensive loss
Beginning balance			791
Ending balance	405		405
Unrealized Gain (Loss) on Available-for-Sale Securities
Components of accumulated other comprehensive loss
Beginning balance			5
Ending balance	$ (56)		$ (56)

Employee Stock Plans - Narrativ

Employee Stock Plans - Narrative (Details)	3 Months Ended	9 Months Ended
	Oct. 31, 2021shares	Oct. 31, 2021purchase_periodshares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options granted (in shares)	0	655,000
2018 Equity Incentive Plan | Class A common stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved and available for issuance (in shares)	24,700,000	24,700,000
2006 Stock Plan and 2015 Equity Incentive Plan | Stock Options and RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate equity awards outstanding (in shares)	5,000,000	5,000,000
2018 ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
ESPP offering period (in months)		24 months
Number of purchase periods in offering period | purchase_period		4
Term of purchase period (in months)		6 months
Purchase price, percentage of fair market value		85.00%
2018 ESPP | Class A common stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved and available for issuance (in shares)	4,100,000	4,100,000

Employee Stock Plans - Stock Op

Employee Stock Plans - Stock Option Activity (Details) - USD ($) $ / shares in Units, $ in Thousands	Jan. 31, 2021	Oct. 31, 2021	Oct. 31, 2021
Shares Subject To Outstanding Stock Options
Outstanding, beginning balance (in shares)			11,812,000
Granted (in shares)		0	655,000
Exercised (in shares)			(2,515,000)
Forfeited (in shares)			(934,000)
Outstanding, ending balance (in shares)	11,812,000	9,018,000	9,018,000
Exercisable (in shares)		6,134,000	6,134,000
Vested and expected to vest (in shares)		8,730,000	8,730,000
Weighted-Average Exercise Price
Weighted average exercise price, beginning balance (in dollars per share)			$ 8.54
Granted (in dollars per share)			15.65
Exercised (in dollars per share)			6.24
Forfeited (in dollars per share)			13.12
Weighted average exercise price, ending balance (in dollars per share)	$ 8.54	$ 9.22	9.22
Exercisable (in dollars per share)		6.55	6.55
Vested and expected to vest (in dollars per share)		$ 9.07	$ 9.07
Average Remaining Contractual Term (Years)
Average remaining contractual term (years), outstanding	6 years 7 months 6 days		6 years 1 month 6 days
Average remaining contractual term (years), exercisable			4 years 10 months 24 days
Average remaining contractual term (years), vested and expected to vest			6 years
Aggregate Intrinsic Value
Aggregate intrinsic value, outstanding	$ 80,212	$ 114,258	$ 114,258
Aggregate intrinsic value, exercisable		93,891	93,891
Aggregate intrinsic value, vested and expected to vest		$ 111,959	$ 111,959

Employee Stock Plans - Grant Da

Employee Stock Plans - Grant Date Fair Value and Intrinsic Value of Options Exercised (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Share-based Payment Arrangement [Abstract]
Weighted average grant date fair value per share of options granted (in dollars per share)		$ 4.06	$ 6.54	$ 4.57
Aggregate intrinsic value of options exercised during each respective period	$ 12,868	$ 1,245	$ 27,606	$ 17,564
Stock options granted (in shares)	0		655,000

Employee Stock Plans - Valuatio

Employee Stock Plans - Valuation Assumptions for Estimated Fair Value of Stock Options (Details) - Stock options - $ / shares	9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected volatility, minimum (percent)	42.30%	41.40%
Expected volatility, maximum (percent)	42.70%	42.40%
Risk-free interest rate, minimum (percent)	1.00%	0.40%
Risk-free interest rate, maximum (percent)	1.10%	0.50%
Expected dividend yield (percent)	0.00%	0.00%
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of common stock (in dollars per share)	$ 15.64	$ 9.99
Expected term (years)	6 years	6 years
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of common stock (in dollars per share)	$ 15.87	$ 13.51
Expected term (years)	6 years 1 month 6 days	6 years 1 month 6 days

Employee Stock Plans - RSU Acti

Employee Stock Plans - RSU Activity (Details) - RSUs shares in Thousands	9 Months Ended
	Oct. 31, 2021$ / sharesshares
Number of RSUs Outstanding
Outstanding, beginning balance (in shares) | shares	8,278
Granted (in shares) | shares	8,980
Vested (in shares) | shares	(2,539)
Forfeited (in shares) | shares	(2,101)
Outstanding, ending balance (in shares) | shares	12,618
Weighted-Average Grant Date Fair Value
Outstanding, beginning balance (in dollars per share) | $ / shares	$ 13.54
Granted (in dollars per share) | $ / shares	16.44
Vested (in dollars per share) | $ / shares	14.52
Forfeited (in dollars per share) | $ / shares	14.39
Outstanding, ending balance (in dollars per share) | $ / shares	$ 15.26

Employee Stock Plans - Valuat_2

Employee Stock Plans - Valuation Assumptions for Estimated Fair Value of ESPP (Details) - 2018 ESPP - $ / shares	9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of common stock (in dollars per share)	$ 16.07	$ 13.50
Expected volatility, minimum (percent)	41.80%	50.70%
Expected volatility, maximum (percent)	53.20%	69.10%
Risk-free interest rate, minimum (percent)	0.10%
Risk-free interest rate, maximum (percent)	0.20%
Risk-free interest rate (percent)		0.20%
Expected dividend yield (percent)	0.00%	0.00%
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (in years)	6 months	6 months
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (in years)	2 years	2 years

Employee Stock Plans - Stock-Ba

Employee Stock Plans - Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Cost of Revenue
Stock-based compensation expense	$ 19,912	$ 14,773	$ 51,778	$ 43,933
Cost of subscription revenue
Cost of Revenue
Stock-based compensation expense	1,580	1,224	4,157	3,541
Cost of professional services revenue
Cost of Revenue
Stock-based compensation expense	2,822	2,508	7,487	7,290
Research and development
Cost of Revenue
Stock-based compensation expense	5,774	4,914	15,546	14,401
Sales and marketing
Cost of Revenue
Stock-based compensation expense	6,298	3,868	15,993	11,721
General and administrative
Cost of Revenue
Stock-based compensation expense	$ 3,438	$ 2,259	$ 8,595	$ 6,980

Employee Stock Plans - Unrecogn

Employee Stock Plans - Unrecognized Compensation Cost (Details) $ in Thousands	9 Months Ended
	Oct. 31, 2021USD ($)
Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost, stock options	$ 13,300
Weighted-average recognition period (in years)	2 years 6 months
RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost	$ 158,199
Weighted-average recognition period (in years)	2 years 10 months 24 days
2018 ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost	$ 4,941
Weighted-average recognition period (in years)	9 months 18 days

Net Loss Per Share - Basic and

Net Loss Per Share - Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020	Oct. 31, 2021	Oct. 31, 2020
Numerator:
Net loss	$ (22,889)	$ (16,773)	$ (64,243)	$ (54,383)
Denominator:
Weighted-average common shares outstanding, basic (in shares)	125,141	118,460	123,230	116,824
Weighted-average common shares outstanding, diluted (in shares)	125,141	118,460	123,230	116,824
Net loss per share, basic (in dollars per share)	$ (0.18)	$ (0.14)	$ (0.52)	$ (0.47)
Net loss per share, diluted (in dollars per share)	$ (0.18)	$ (0.14)	$ (0.52)	$ (0.47)

Net Loss Per Share - Potentiall

Net Loss Per Share - Potentially Dilutive Securities Not Included in the Diluted Per Share Calculations (Details) - shares shares in Thousands	9 Months Ended
	Oct. 31, 2021	Oct. 31, 2020
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	21,960	21,413
Issued and outstanding stock options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	9,018	12,434
Unvested RSUs and restricted stock issued and outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	12,618	8,677
Shares committed under ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	324	302