Zuora (ZUO) 10-Q 6 Sep 23 2024 Q2 Quarterly report Financial data

Cover

Cover shares in Millions	6 Months Ended
	Jul. 31, 2023 shares
Document Information [Line Items]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Jul. 31, 2023
Document Transition Report	false
Entity File Number	001-38451
Entity Registrant Name	Zuora, Inc
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	20-5530976
Entity Address, Address Line One	101 Redwood Shores Parkway
Entity Address, City or Town	Redwood City
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94065
City Area Code	888
Local Phone Number	976-9056
Title of 12(b) Security	Class A common stock, par value $0.0001 per share
Trading Symbol	ZUO
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Central Index Key	0001423774
Current Fiscal Year End Date	--01-31
Document Fiscal Year Focus	2024
Document Fiscal Period Focus	Q2
Amendment Flag	false
Class A common stock
Document Information [Line Items]
Entity Common Stock, Shares Outstanding	132.4
Class B common stock
Document Information [Line Items]
Entity Common Stock, Shares Outstanding	8.1

CONDENSED CONSOLIDATED BALANCE

CONDENSED CONSOLIDATED BALANCE SHEETS - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Current assets:
Cash and cash equivalents	$ 323,281	$ 203,239
Short-term investments	82,953	183,006
Accounts receivable, net of allowance for credit losses of $2,117 and $4,001 as of July 31, 2023 and January 31, 2023, respectively	81,225	91,740
Deferred commissions, current portion	15,330	16,282
Prepaid expenses and other current assets	26,124	24,285
Total current assets	528,913	518,552
Property and equipment, net	25,915	27,159
Operating lease right-of-use assets	26,628	22,768
Purchased intangibles, net	11,724	13,201
Deferred commissions, net of current portion	27,013	28,250
Goodwill	57,148	53,991
Other assets	4,511	4,677
Total assets	681,852	668,598
Current liabilities:
Accounts payable	1,016	1,073
Accrued expenses and other current liabilities	98,770	103,678
Accrued employee liabilities	30,355	30,483
Deferred revenue, current portion	164,564	167,145
Operating lease liabilities, current portion	7,895	9,240
Total current liabilities	302,600	311,619
Long-term debt	214,401	210,403
Deferred revenue, net of current portion	1,175	442
Operating lease liabilities, net of current portion	39,865	37,924
Deferred tax liabilities	3,720	3,717
Other long-term liabilities	7,364	7,333
Total liabilities	569,125	571,438
Commitments and contingencies (Note 13)
Stockholders’ equity:
Additional paid-in capital	917,081	859,482
Accumulated other comprehensive loss	(1,094)	(919)
Accumulated deficit	(803,274)	(761,417)
Total stockholders’ equity	112,727	97,160
Total liabilities and stockholders’ equity	681,852	668,598
Class A common stock
Stockholders’ equity:
Common stock	13	13
Class B common stock
Stockholders’ equity:
Common stock	$ 1	$ 1

CONDENSED CONSOLIDATED BALANC_2

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Statement of Financial Position [Abstract]
Allowance for credit losses	$ 2,117	$ 4,001

CONDENSED CONSOLIDATED STATEMEN

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Revenue:
Total revenue	$ 108,048	$ 98,775	$ 211,143	$ 191,974
Cost of revenue:
Total cost of revenue	37,781	38,649	75,127	74,884
Gross profit	70,267	60,126	136,016	117,090
Operating expenses:
Research and development	26,256	26,354	51,924	49,226
Sales and marketing	42,799	45,146	84,243	85,603
General and administrative	19,451	18,816	38,267	36,106
Total operating expenses	88,506	90,316	174,434	170,935
Loss from operations	(18,239)	(30,190)	(38,418)	(53,845)
Change in fair value of warrant liability	(4,786)	4,524	(4,756)	8,896
Interest expense	(4,607)	(4,419)	(8,994)	(6,203)
Interest and other income (expense), net	5,657	704	11,367	(1,089)
Loss before income taxes	(21,975)	(29,381)	(40,801)	(52,241)
Income tax provision	587	529	1,056	837
Net loss	(22,562)	(29,910)	(41,857)	(53,078)
Comprehensive loss:
Foreign currency translation adjustment	(404)	(316)	(687)	(675)
Unrealized gain (loss) on available-for-sale securities	172	(278)	512	(676)
Comprehensive loss	$ (22,794)	$ (30,504)	$ (42,032)	$ (54,429)
Net loss per share, basic (in dollars per share)	$ (0.16)	$ (0.23)	$ (0.30)	$ (0.41)
Net loss per share, diluted (in dollars per share)	$ (0.16)	$ (0.23)	$ (0.30)	$ (0.41)
Weighted-average shares outstanding used in calculating net loss per share, basic (in shares)	138,605	130,280	137,417	129,384
Weighted-average shares outstanding used in calculating net loss per share, diluted (in shares)	138,605	130,280	137,417	129,384
Subscription
Revenue:
Total revenue	$ 95,473	$ 83,811	$ 185,184	$ 162,311
Cost of revenue:
Total cost of revenue	21,338	19,572	41,926	38,297
Professional services
Revenue:
Total revenue	12,575	14,964	25,959	29,663
Cost of revenue:
Total cost of revenue	$ 16,443	$ 19,077	$ 33,201	$ 36,587

CONDENSED CONSOLIDATED STATEM_2

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY - USD ($) shares in Thousands, $ in Thousands	Total	Class A common stock	Class B common stock	Common Stock Class A common stock	Common Stock Class B common stock	Additional Paid-in Capital	Accumulated Other Comprehensive Loss	Accumulated Deficit
Beginning balance (in shares) at Jan. 31, 2022				119,008	9,048
Beginning balance at Jan. 31, 2022	$ 170,607			$ 12	$ 1	$ 734,149	$ (108)	$ (563,447)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Conversion of Class B common stock to Class A common stock (in shares)				1,165	(1,165)
Issuance of common stock upon exercise of stock options (in shares)				49	239
Issuance of common stock upon exercise of stock options	1,522			$ 0		1,522
RSU releases (in shares)				2,895	0
Issuance of common stock under the ESPP (in shares)				615
Issuance of common stock under the ESPP	4,485					4,485
Charitable donation of stock (in shares)				101
Charitable donation of stock	1,000					1,000
Stock-based compensation	51,038					51,038
Issuance of warrants	18,442					18,442
Other comprehensive loss	(1,351)						(1,351)
Net loss	(53,078)							(53,078)
Ending balance (in shares) at Jul. 31, 2022				123,833	8,122
Ending balance at Jul. 31, 2022	192,665			$ 12	$ 1	810,636	(1,459)	(616,525)
Beginning balance (in shares) at Apr. 30, 2022				121,133	8,014
Beginning balance at Apr. 30, 2022	188,856			$ 12	$ 1	776,323	(865)	(586,615)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Conversion of Class B common stock to Class A common stock (in shares)				45	(45)
Issuance of common stock upon exercise of stock options (in shares)				0	153
Issuance of common stock upon exercise of stock options	615					615
RSU releases (in shares)				1,939
Issuance of common stock under the ESPP (in shares)				615
Issuance of common stock under the ESPP	4,485					4,485
Charitable donation of stock (in shares)				101
Charitable donation of stock	1,000					1,000
Stock-based compensation	28,213					28,213
Other comprehensive loss	(594)						(594)
Net loss	(29,910)							(29,910)
Ending balance (in shares) at Jul. 31, 2022				123,833	8,122
Ending balance at Jul. 31, 2022	192,665			$ 12	$ 1	810,636	(1,459)	(616,525)
Beginning balance (in shares) at Jan. 31, 2023				127,384	8,121
Beginning balance at Jan. 31, 2023	$ 97,160			$ 13	$ 1	859,482	(919)	(761,417)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Conversion of Class B common stock to Class A common stock (in shares)				203	(203)
Issuance of common stock upon exercise of stock options (in shares)	202			0	201
Issuance of common stock upon exercise of stock options	$ 962					962
RSU releases (in shares)				3,950
RSU releases	0			$ 0
Issuance of common stock under the ESPP (in shares)				911
Issuance of common stock under the ESPP	4,765					4,765
Stock-based compensation	51,872					51,872
Other comprehensive loss	(175)						(175)
Net loss	(41,857)							(41,857)
Ending balance (in shares) at Jul. 31, 2023		132,400	8,100	132,448	8,119
Ending balance at Jul. 31, 2023	112,727			$ 13	$ 1	917,081	(1,094)	(803,274)
Beginning balance (in shares) at Apr. 30, 2023				129,123	8,121
Beginning balance at Apr. 30, 2023	103,683			$ 13	$ 1	885,243	(862)	(780,712)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Conversion of Class B common stock to Class A common stock (in shares)				107	(107)
Issuance of common stock upon exercise of stock options (in shares)					105
Issuance of common stock upon exercise of stock options	425					425
RSU releases (in shares)				2,307
Issuance of common stock under the ESPP (in shares)				911
Issuance of common stock under the ESPP	4,765					4,765
Stock-based compensation	26,648					26,648
Other comprehensive loss	(232)						(232)
Net loss	(22,562)							(22,562)
Ending balance (in shares) at Jul. 31, 2023		132,400	8,100	132,448	8,119
Ending balance at Jul. 31, 2023	$ 112,727			$ 13	$ 1	$ 917,081	$ (1,094)	$ (803,274)

CONDENSED CONSOLIDATED STATEM_3

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($) $ in Thousands	6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022
Cash flows from operating activities:
Net loss	$ (41,857)	$ (53,078)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation, amortization and accretion	8,892	8,882
Stock-based compensation	51,872	51,038
Provision for credit losses	279	1,134
Donation of common stock to charitable foundation	0	1,000
Amortization of deferred commissions	9,746	9,346
Reduction in carrying amount of right-of-use assets	3,116	4,070
Change in fair value of warrant liability	4,756	(8,896)
Other	186	267
Changes in operating assets and liabilities:
Accounts receivable	9,726	13,436
Prepaid expenses and other assets	(4,317)	(2,823)
Deferred commissions	(7,647)	(10,629)
Accounts payable	(63)	692
Accrued expenses and other liabilities	(5,102)	1,848
Accrued employee liabilities	(128)	(3,228)
Deferred revenue	(1,848)	(4,404)
Operating lease liabilities	(7,630)	(6,473)
Net cash provided by operating activities	19,981	2,182
Cash flows from investing activities:
Purchases of property and equipment	(3,838)	(6,084)
Purchases of short-term investments	(61,745)	(195,685)
Maturities of short-term investments	165,128	55,263
Cash paid for acquisition	(4,524)	0
Net cash provided by (used in) investing activities	95,021	(146,506)
Cash flows from financing activities:
Proceeds from issuance of convertible senior notes, net of issuance costs	0	233,901
Proceeds from issuance of common stock upon exercise of stock options	962	1,522
Proceeds from issuance of common stock under employee stock purchase plan	4,765	4,485
Principal payments on debt	0	(1,480)
Net cash provided by financing activities	5,727	238,428
Effect of exchange rates on cash and cash equivalents	(687)	(675)
Net increase in cash and cash equivalents	120,042	93,429
Cash and cash equivalents, beginning of period	203,239	113,507
Cash and cash equivalents, end of period	323,281	206,936
Supplemental disclosure of non-cash investing and financing activities:
Property and equipment purchases accrued or in accounts payable	$ 6	$ 322

Overview and Basis of Presentat

Overview and Basis of Presentation	6 Months Ended
	Jul. 31, 2023
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Overview and Basis of Presentation	Note 1. Overview and Basis of Presentation Description of Business Zuora, Inc. was incorporated in the state of Delaware in 2006 and began operations in 2007. Zuora’s fiscal year ends on January 31. Zuora is headquartered in Redwood City, California. Zuora provides a cloud-based subscription management platform, built to help companies monetize new services and operate dynamic, recurring revenue business models. Our solution enables companies across multiple industries and geographies to launch, manage and scale a subscription business, automating the quote-to-cash and revenue recognition process, including quoting, billing, collections and revenue recognition, and improving the subscriber experience. With Zuora’s solution, businesses can change pricing and packaging for products and services to grow and scale, efficiently comply with revenue recognition standards, analyze customer data to optimize their subscription offerings, and build meaningful relationships with their subscribers. On September 2, 2022, Zuora acquired Zephr, a leading subscription experience platform used by global digital publishing and media companies. Additional information regarding the Zephr acquisition is contained in our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, filed with the Securities and Exchange Commission (SEC) on April 3, 2023 (Annual Report on Form 10-K). References to “Zuora”, “us”, “our”, or “we” in these notes refer to Zuora, Inc. and its subsidiaries on a consolidated basis. Basis of Presentation and Principles of Consolidation The accompanying unaudited condensed consolidated financial statements, which include the accounts of Zuora and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the SEC regarding interim financial reporting. All intercompany balances and transactions have been eliminated in consolidation. The unaudited condensed consolidated balance sheet as of January 31, 2023 included herein was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of comprehensive loss, statements of cash flows and statements of stockholders' equity for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year ending January 31, 2024 or any future period. The accompanying unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in our Annual Report on Form 10-K for the fiscal year ended January 31, 2023. Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements, as well as reported amounts of revenue and expenses during the reporting period. Actual results could differ materially from those estimates. Our most significant estimates and assumptions are related to revenue recognition with respect to the determination of the relative standalone selling prices for our services; the expected period of benefit over which deferred commissions are amortized; valuation of stock-based awards and our convertible senior notes and warrants; estimates of allowance for credit losses; estimates of the fair value of goodwill and long-lived assets when evaluating for impairments and for assets acquired from acquisitions; useful lives of intangibles and other long-lived

Summary of Significant Accounti

Summary of Significant Accounting Policies and Recent Accounting Pronouncements	6 Months Ended
	Jul. 31, 2023
Accounting Policies [Abstract]
Summary of Significant Accounting Policies and Recent Accounting Pronouncements	Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements Our significant accounting policies are discussed in Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements

Investments

Investments	6 Months Ended
	Jul. 31, 2023
Investments, Debt and Equity Securities [Abstract]
Investments	Note 3. Investments The amortized costs, unrealized gains and losses and estimated fair values of our short-term investments were as follows (in thousands): July 31, 2023 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 18,617 $ — $ (46) $ 18,571 Corporate bonds 7,995 — (18) 7,977 Commercial paper 56,405 — — 56,405 Total short-term investments $ 83,017 $ — $ (64) $ 82,953 January 31, 2023 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 34,865 $ — $ (377) $ 34,488 Corporate bonds 41,974 — (189) 41,785 Commercial paper 102,720 — — 102,720 Foreign government securities 4,023 — (10) 4,013 Total short-term investments $ 183,582 $ — $ (576) $ 183,006 There were no material realized gains or losses from sales of marketable securities that were reclassified out of accumulated other comprehensive loss into investment income during the three and six months ended July 31, 2023 and 2022. We had no significant unrealized losses on our available-for-sale securities as of July 31, 2023 and January 31, 2023, and we do not expect material credit losses on our current investments in future periods. All securities had stated effective maturities of less than one year as of July 31, 2023.

Fair Value Measurements

Fair Value Measurements	6 Months Ended
	Jul. 31, 2023
Fair Value Disclosures [Abstract]
Fair Value Measurements	Note 4. Fair Value Measurements The accounting guidance for fair value measurements establishes a three-tier hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value as follows: Level input Input definition Level 1 Observable inputs that reflect quoted prices (unadjusted) for identical assets or liabilities in active markets Level 2 Inputs other than quoted prices included within Level 1 that are observable for the asset or liability through corroboration with market data at the measurement date Level 3 Unobservable inputs that reflect management’s best estimate of what market participants would use in pricing the asset or liability at the measurement date In general, and where applicable, we use quoted prices in active markets for identical assets or liabilities to determine fair value. If quoted prices in active markets for identical assets or liabilities are not available to determine fair value, then we use quoted prices for similar assets and liabilities or inputs other than the quoted prices that are observable either directly or indirectly. The following tables summarize our fair value hierarchy for our financial assets and liabilities measured at fair value on a recurring basis (in thousands): July 31, 2023 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 247,500 $ — $ — $ 247,500 Treasury bills 24,864 — — 24,864 Total cash equivalents $ 272,364 $ — $ — $ 272,364 Short-term investments: U.S. government securities $ — $ 18,571 $ — $ 18,571 Corporate bonds — 7,977 — 7,977 Commercial paper — 56,405 — 56,405 Total short-term investments $ — $ 82,953 $ — $ 82,953 Liabilities: Warrant liability $ — $ — $ 7,585 $ 7,585 January 31, 2023 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 184,580 $ — $ — $ 184,580 Short-term investments: U.S. government securities $ — $ 34,488 $ — $ 34,488 Corporate bonds — 41,785 — 41,785 Commercial paper — 102,720 — 102,720 Foreign government securities — 4,013 — 4,013 Total short-term investments $ — $ 183,006 $ — $ 183,006 Liabilities: Warrant liability $ — $ — $ 2,829 $ 2,829 Changes in our Level 3 fair value measurements were as follows (in thousands): Warrant Liability Balance, January 31, 2023 $ 2,829 Change in fair value 4,756 Balance, July 31, 2023 $ 7,585 Additional information about the Warrant liability, including the fair value inputs, is included in Note 17. Warrants to Purchase Shares of Common Stock . The carrying amounts of certain financial instruments, including cash held in bank accounts, accounts receivable, accounts payable, and accrued expenses, approximate fair value due to their relatively short maturities. As of July 31, 2023, the net carrying amount of the Initial Notes, defined in Note 9. Debt , was $214.4 million, and the estimated fair value was $188.5 million. The fair value of the Initial Notes is classified as a Level 3 measurement. Additional information regarding the Initial Notes is included in Note 9. Debt

Prepaid Expenses and Other Curr

Prepaid Expenses and Other Current Assets	6 Months Ended
	Jul. 31, 2023
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Prepaid Expenses and Other Current Assets	Note 5. Prepaid Expenses and Other Current Assets Prepaid expenses and other current assets consisted of the following (in thousands): July 31, 2023 January 31, 2023 Prepaid software subscriptions $ 7,651 $ 7,533 Taxes 4,234 3,860 Prepaid insurance 2,907 3,225 Insurance payments receivable 2,000 2,000 Contract assets 1,964 1,325 Deposits 1,510 1,168 Prepaid hosting costs 902 871 Other 4,956 4,303 Total $ 26,124 $ 24,285

Property and Equipment, Net

Property and Equipment, Net	6 Months Ended
	Jul. 31, 2023
Property, Plant and Equipment [Abstract]
Property and Equipment, Net	Note 6. Property and Equipment, Net Property and equipment, net consisted of the following (in thousands): July 31, 2023 January 31, 2023 Software $ 35,520 $ 32,778 Leasehold improvements 15,267 15,254 Computer equipment 11,787 11,780 Furniture and fixtures 4,510 3,793 67,084 63,605 Less: accumulated depreciation and amortization (41,169) (36,446) Total $ 25,915 $ 27,159 The following table summarizes the capitalized internal-use software costs included within the Software line item in the table above (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Internal-use software costs capitalized during the period $ 1,654 $ 2,247 $ 2,698 $ 4,149 July 31, 2023 January 31, 2023 Total capitalized internal-use software, net of accumulated amortization $ 13,922 $ 14,138 The following table summarizes total depreciation and amortization expense related to property and equipment, including amortization of internal-use software, included primarily in General and administrative and Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Total depreciation and amortization expense $ 2,444 $ 2,186 $ 4,982 $ 4,367

Purchased Intangible Assets and

Purchased Intangible Assets and Goodwill	6 Months Ended
	Jul. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Purchased Intangible Assets and Goodwill	Note 7. Purchased Intangible Assets and Goodwill The following tables summarize the purchased intangible asset balances (in thousands): July 31, 2023 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Developed technology $ 19,571 $ (10,192) $ 9,379 Customer relationships 5,187 (3,506) 1,681 Trade name 1,709 (1,045) 664 Total $ 26,467 $ (14,743) $ 11,724 January 31, 2023 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Developed technology $ 19,571 $ (9,194) $ 10,377 Customer relationships 5,187 (3,225) 1,962 Trade name 1,709 (847) 862 Total $ 26,467 $ (13,266) $ 13,201 Purchased intangible assets are being amortized to Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss on a straight-line basis over their estimated useful lives ranging from three Three Months Ended Six Months Ended 2023 2022 2023 2022 Purchased intangible assets amortization expense $ 738 $ 372 $ 1,476 $ 926 Estimated future amortization expense for purchased intangible assets as of July 31, 2023 was as follows (in thousands): Fiscal year ending: 2024 (remainder of the year) $ 1,476 2025 2,509 2026 1,874 2027 1,561 2028 1,561 Thereafter 2,743 Total estimated amortization expense $ 11,724 The following table represents the changes to goodwill (in thousands): Goodwill Balance, January 31, 2023 $ 53,991 Effects of foreign currency translation 2,647 Other 510 Balance, July 31, 2023 $ 57,148

Accrued Expenses and Other Curr

Accrued Expenses and Other Current Liabilities	6 Months Ended
	Jul. 31, 2023
Payables and Accruals [Abstract]
Accrued Expenses and Other Current Liabilities	Note 8. Accrued Expenses and Other Current Liabilities Accrued expenses and other current liabilities consisted of the following (in thousands): July 31, 2023 January 31, 2023 Litigation settlement 1 $ 75,500 $ 75,000 Warrant liability 7,585 2,829 Accrued taxes 4,802 4,088 Accrued hosting and third-party licenses 4,374 4,374 Accrued outside services and consulting 1,311 3,507 Accrued interest 850 850 Accrued contingent consideration — 4,420 Other accrued expenses 1 4,348 8,610 Total $ 98,770 $ 103,678 _____________________________ (1) The litigation settlement accrual of $75.5 million as of July 31, 2023 represents the combined settlement of the federal and state securities class action litigation matters, which are pending final court approval, as compared to $76.0 million accrued as of January 31, 2023, of which $75.0 million was reported in "Litigation settlement" for the federal class action matter, and $1.0 million was reported in "Other accrued expenses" for the state class action matter. Refer to Note 13. Commitments and Contingencies

Debt

Debt	6 Months Ended
	Jul. 31, 2023
Debt Disclosure [Abstract]
Debt	Note 9. Debt 2029 Notes On March 24, 2022 (Initial Closing Date), we issued convertible senior notes (Initial Notes) in the aggregate principal amount of $250.0 million pursuant to an investment agreement (Investment Agreement) and indenture agreement (Indenture) to certain entities affiliated with Silver Lake Alpine II, L.P. (Silver Lake). Pursuant to the Investment Agreement, we agreed to issue additional convertible senior notes in the aggregate principal amount of $150.0 million (Additional Notes and together with the Initial Notes, the “2029 Notes”) in September 2023, with an earlier issuance upon our completion of a Material Acquisition that meets the conditions described in Section 2.02(a) of the Investment Agreement. In addition, in the event that a Change in Control (as defined in the Indenture) occurs prior to the Additional Notes being issued, the noteholder would have the right to receive, at the noteholder's election, the Additional Notes, a cash payment, or common stock, as described in Section 2.02(b) of the Investment Agreement. The Initial Notes and the Additional Notes, once issued, represent senior unsecured obligations of Zuora. As a condition of the Investment Agreement, we also issued warrants to Silver Lake to acquire up to 7.5 million shares of Class A common stock (Warrants). Refer to Note 17. Warrants to Purchase Shares of Common Stock for more information. The purchase price of the 2029 Notes is 98% of the par value. The 2029 Notes bear interest at a rate of 3.95% per annum, payable quarterly in cash, provided that we have the option to pay interest in kind at 5.50% per annum. The 2029 Notes will mature on March 31, 2029, subject to earlier conversion or repurchase. The Initial Notes are convertible at Silver Lake’s option into shares of our Class A common stock at an initial conversion rate of 50.0 shares per $1,000 principal amount ($20.00 per share, representing 12.5 million shares of Class A common stock), subject to customary anti-dilution adjustments. Any 2029 Notes that are converted in connection with a Make-Whole Fundamental Change (as defined in the Indenture) are subject to an increase in the conversion rate under certain circumstances. With certain exceptions, upon a Fundamental Change, the holders of the 2029 Notes may require that we repurchase all or part of the principal amount of the 2029 Notes at a purchase price equal to the principal amount and accrued but unpaid interest outstanding, plus the total sum of all remaining scheduled interest payments through the remainder of the term of the 2029 Notes, at the 5.50% paid in kind interest rate. At any time on or after the fifth anniversary of the Initial Closing Date, the holders of the 2029 Notes may require that we repurchase all or part of the principal amount of the Notes at a purchase price equal to the principal amount plus accrued interest through the date of repurchase. Upon certain events of default, the 2029 Notes may be declared due and payable (or will automatically become so under certain events of default), at a purchase price equal to the principal amount plus accrued interest through the date of repurchase. We have no right to redeem the 2029 Notes prior to maturity. Pursuant to the Investment Agreement, without our prior written consent, Silver Lake is restricted from converting any 2029 Note, exercising any Warrant or transferring any 2029 Note or Warrant to parties other than affiliates or members of Silver Lake (with certain limited exceptions) for 18 months following the Initial Closing Date, or if sooner, upon the consummation of any Change in Control (as defined in the Investment Agreement) or entry into a definitive agreement for a transaction that, if consummated, would result in a Change in Control. The 2029 Notes debt discount is being amortized using the effective interest rate method over the five year expected life of the 2029 Notes (representing the period from the contract date to the earliest noncontingent put date of May 24, 2027) and reflects an effective interest rate of 8.5%. The carrying value of the Initial Notes was classified as long-term and consisted of the following (in thousands): July 31, 2023 January 31, 2023 Initial Notes principal $ 250,000 $ 250,000 Unamortized debt discount (35,599) (39,597) Carrying value $ 214,401 $ 210,403 Interest expense related to the Initial Notes, included in Interest expense in the accompanying unaudited condensed consolidated statements of comprehensive loss, was as follows (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Contractual interest expense $ 2,469 $ 2,469 $ 4,938 $ 3,484 Amortization of debt discount 2,094 1,926 3,998 2,667 Total interest expense $ 4,563 $ 4,395 $ 8,936 $ 6,151 Debt Agreement We have a $30.0 million revolving credit facility, which is currently undrawn, under an agreement (Debt Agreement) with First Citizens Bank & Trust Company (assumed from Silicon Valley Bank). This credit facility matures in October 2025. The interest rate under the credit facility is equal to the prime rate published by the Wall Street Journal minus 1.00%. We had not drawn down any amounts under the facility as of July 31, 2023.

Deferred Revenue and Performanc

Deferred Revenue and Performance Obligations	6 Months Ended
	Jul. 31, 2023
Revenue from Contract with Customer [Abstract]
Deferred Revenue and Performance Obligations	Note 10. Deferred Revenue and Performance Obligations The following table summarizes revenue recognized during the period that was included in the deferred revenue balance at the beginning of each respective period (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Revenue recognized from deferred revenue $ 79,382 $ 77,680 $ 126,548 $ 115,461 As of July 31, 2023, total remaining non-cancellable performance obligations under our subscription contracts with customers was approximately $507.9 million and we expect to recognize revenue on approximately 58% of these remaining performance obligations over the next 12 months. Remaining performance obligations under our professional services contracts as of July 31, 2023 were not material.

Geographical Information

Geographical Information	6 Months Ended
	Jul. 31, 2023
Revenue from Contract with Customer [Abstract]
Geographical Information	Note 11. Geographical Information Disaggregation of Revenue Revenue by country, based on the customer’s address at the time of sale, was as follows (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 United States $ 69,348 $ 64,808 $ 134,755 $ 124,227 Others 38,700 33,967 76,388 67,747 Total $ 108,048 $ 98,775 $ 211,143 $ 191,974 Percentage of revenue by geographic area: United States 64 % 66 % 64 % 65 % Other 36 % 34 % 36 % 35 % Other than the United States, no individual country exceeded 10% of total revenue for the three and six months ended July 31, 2023 and 2022. Long-lived assets Long-lived assets, which consist of property and equipment, net, deferred commissions, purchased intangible assets, net and operating lease right-of-use assets by geographic location, are based on the location of the legal entity that owns the asset. As of July 31, 2023 and January 31, 2023, no individual country exceeded 10% of total long-lived assets other than the United States.

Leases

Leases	6 Months Ended
	Jul. 31, 2023
Leases [Abstract]
Leases	Note 12. Leases We have non-cancelable operating leases for our offices located in the U.S. and abroad. As of July 31, 2023, these leases expire on various dates between 2023 and 2030. Certain lease agreements include one or more options to renew, with renewal terms that can extend the lease up to seven years. We have the right to exercise or forego the lease renewal options. The lease agreements do not contain any material residual value guarantees or material restrictive covenants. The components of our long-term operating leases and related operating lease cost were as follows (in thousands): July 31, 2023 January 31, 2023 Operating lease right-of-use assets $ 26,628 $ 22,768 Operating lease liabilities, current portion $ 7,895 $ 9,240 Operating lease liabilities, net of current portion 39,865 37,924 Total operating lease liabilities $ 47,760 $ 47,164 Three Months Ended Six Months Ended 2023 2022 2023 2022 Operating lease cost 1 $ 2,183 $ 2,618 $ 4,409 $ 5,252 _____________________________ (1) Includes costs related to our short-term operating leases and is net of sublease income as follows (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Short-term operating lease costs $ 139 $ 109 $ 241 $ 199 Sublease income $ (98) $ — $ (195) $ — The future maturities of long-term operating lease liabilities for each fiscal year were as follows (in thousands): Maturities of Operating Lease Liabilities 2024 (remainder of the year) $ 5,533 2025 8,617 2026 8,557 2027 7,815 2028 7,910 Thereafter 17,487 Total lease payments 55,919 Less imputed interest (8,159) Present value of lease liabilities $ 47,760 Other supplemental information related to our long-term operating leases includes the following (dollars in thousands): July 31, 2023 January 31, 2023 Weighted-average remaining operating lease term 6.2 years 6.7 years Weighted-average operating lease discount rate 4.9 % 4.8 % Three Months Ended Six Months Ended 2023 2022 2023 2022 Supplemental Cash Flow Information Cash paid for amounts included in the measurement of lease liabilities: Cash paid for operating leases $ 4,038 $ 3,408 $ 7,528 $ 6,822 New right-of-use assets obtained in exchange for lease liabilities: Operating leases obtained $ — $ — $ 6,973 $ —

Commitments and Contingencies

Commitments and Contingencies	6 Months Ended
	Jul. 31, 2023
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Note 13. Commitments and Contingencies Letters of Credit In connection with the execution of certain facility leases, we had bank issued irrevocable letters of credit for $4.5 million as of July 31, 2023 and January 31, 2023. No draws have been made under such letters of credit. Legal Proceedings From time to time, we may be subject to legal proceedings, as well as demands, claims and threatened litigation. The outcomes of legal proceedings and other contingencies are inherently unpredictable, subject to significant uncertainties, and could be material to our operating results and cash flows for a particular period. Regardless of the outcome, litigation can have an adverse impact on our business because of defense and settlement costs, diversion of management resources, and other factors. Other than the matters described below, we are not currently party to any legal proceeding that we believe could have a material adverse effect on our business, operating results, cash flows, or financial condition should such litigation or claim be resolved unfavorably. Securities Class Action Litigation In June 2019, a putative securities class action lawsuit was filed in the U.S. District Court for the Northern District of California naming Zuora and certain of its officers as defendants. The complaint purported to bring suit on behalf of stockholders who purchased or otherwise acquired Zuora's securities between April 12, 2018 and May 30, 2019. The complaint alleged that defendants made false and misleading statements about Zuora's business, operations and prospects in violation of Sections 10(b) and 20(a) of the Securities Exchange Act of 1934, as amended (Exchange Act), and sought unspecified compensatory damages, fees and costs. In November 2019, the lead plaintiff filed a consolidated amended complaint asserting the same claims. This consolidated class action litigation was captioned Roberts v. Zuora, Inc. , Case No. 3:19-CV-03422 (hereinafter referred to as "Federal Class Action"). In April 2020, the court denied defendants’ motion to dismiss. In March 2023, Zuora entered into an agreement to settle the Federal Class Action as described below. In April and May 2020, two putative securities class action lawsuits were filed in the Superior Court of the State of California, County of San Mateo, naming as defendants Zuora and certain of its current and former officers, its directors and the underwriters of Zuora's initial public offering (IPO). The complaints purported to bring suit on behalf of stockholders who purchased or otherwise acquired Zuora's securities pursuant or traceable to the Registration Statement and Prospectus issued in connection with Zuora's IPO and allege claims under Sections 11, 12(a)(2) and 15 of the Securities Act of 1933. The suits sought unspecified damages and other relief. In July 2020, the court entered an order consolidating the two lawsuits, and the lead plaintiffs filed a consolidated amended complaint asserting the same claims. The consolidated class action litigation was captioned Olsen v. Zuora, Inc ., Case No. 20-civ-1918 (hereinafter referred to as "State Class Action"). In October 2020, the court denied defendants’ demurrer as to the Section 11 and Section 15 claims and granted the demurrer as to the Section 12(a)(2) claim with leave to file an amended complaint. In November 2020, the lead plaintiffs filed an amended consolidated complaint. Defendants' demurrer to the Section 12(a)(2) claim was sustained with leave to amend. In October 2021, the court certified a class for the Section 11 and Section 15 claims, consisting of persons and entities who purchased or acquired Zuora common stock pursuant or traceable to the Registration Statement and Prospectus issued in connection with Zuora’s IPO. The lead plaintiffs voluntarily dismissed the Section 12(a)(2) claim without prejudice. In June 2023, Zuora entered into an agreement to settle the State Class Action as described below. In March 2023, Zuora entered into an agreement to settle the Federal Class Action for a payment of $75.0 million by Zuora. In June 2023, Zuora reached an agreement to settle the State Class Action, with such matter to be resolved as part of a combined resolution with the Federal Class Action. Zuora agreed to contribute an additional $0.5 million to the Federal Class Action for purposes of the combined settlement. As a result, Zuora recorded a litigation accrual of $75.5 million, which is included in Accrued expenses and other current liabilities in the accompanying unaudited condensed consolidated balance sheets as of July 31, 2023. This represents a $0.5 million reduction to our prior accruals for these litigation matters as of January 31, 2023. Zuora expects approximately $6.6 million of the settlement to be funded by its remaining insurance coverage. Zuora entered into the settlement to eliminate the uncertainty, burden, and expense of further protracted litigation. Zuora denies the claims alleged in these litigation matters, and the settlement does not assign or reflect any admission of wrongdoing or liability by Zuora or the named defendants. The settlement is subject to court approval. In August 2023, the U.S. District Court for the Northern District of California provided preliminary court approval of the settlement. Final court approval is pending. Derivative Litigation In September 2019, two stockholder derivative lawsuits were filed in the U.S. District Court for the Northern District of California against certain of Zuora's directors and executive officers and naming Zuora as a nominal defendant. The derivative actions allege claims based on events similar to those in the securities class actions and assert causes of action against the individual defendants for breach of fiduciary duty, unjust enrichment, waste of corporate assets, and for making false and misleading statements about Zuora's business, operations, and prospects in violation of Section 14(a) of the Exchange Act. Plaintiffs seek corporate reforms, unspecified damages and restitution, and fees and costs. In November 2019, the stockholder derivative lawsuits, which are related to the federal securities class action, were assigned to the same judge who is overseeing the federal securities class action lawsuit. In February 2020, the court entered an order consolidating the two derivative lawsuits, and in March 2022, plaintiffs filed a consolidated complaint. In May and June 2020, two stockholder derivative lawsuits were filed in the U.S. District Court for the District of Delaware against certain of Zuora's directors and current and former executive officers. The derivative actions allege claims based on events similar to those in the securities class actions and the derivative actions pending in the Northern District of California and assert causes of action against the individual defendants for breach of fiduciary duty, unjust enrichment, waste of corporate assets, contribution, and for making false and misleading statements about Zuora's business, operations, and prospects in violation of Section 14(a) of the Exchange Act. Plaintiff seeks corporate reforms, unspecified damages and restitution, and fees and costs. In June 2020, the court entered an order consolidating the two District of Delaware derivative lawsuits. In February and March 2021, two additional stockholder derivative lawsuits were filed in Delaware Chancery Court alleging similar claims based on the same underlying events. The two Chancery Court cases were consolidated and an amended consolidated complaint was filed. In May 2022, a stockholder derivative lawsuit was filed in the U.S. District Court for the Northern District of California against certain of Zuora’s directors and executive officers and naming Zuora as a nominal defendant. The derivative action alleges claims based on events similar to those in the securities class actions and asserts causes of action against the individual defendants for breach of fiduciary duty, waste of corporate assets, unjust enrichment, and contribution. Plaintiff seeks corporate reforms, unspecified damages and restitution, and fees and costs. In February 2023, Zuora reached an agreement to settle the derivative litigation matters without any admission or concession of wrongdoing or liability by Zuora or the named defendants. In connection with the settlement, Zuora agreed to adopt and implement certain corporate governance modifications and pay $2.0 million for certain plaintiffs' attorney fees, which amount was paid by Zuora's insurance carriers in August 2023. The settlement is subject to court approval. In July 2023, the U.S District Court for the Northern District of California provided preliminary court approval of the derivative settlement. Final court approval is pending. Other Contractual Obligations As of July 31, 2023, we have a contractual obligation to make $17.1 million in purchases of cloud computing services provided by one of our vendors by September 2024.

Income Taxes

Income Taxes	6 Months Ended
	Jul. 31, 2023
Income Tax Disclosure [Abstract]
Income Taxes	Note 14. Income Taxes The following table reflects our income tax provision, pretax loss and effective tax rate for the periods presented (in thousands, except percentages): Three Months Ended Six Months Ended 2023 2022 2023 2022 Loss before income taxes $ (21,975) $ (29,381) $ (40,801) $ (52,241) Income tax provision 587 529 1,056 837 Effective tax rate (2.7) % (1.8) % (2.6) % (1.6) %

Stockholders' Equity

Stockholders' Equity	6 Months Ended
	Jul. 31, 2023
Equity [Abstract]
Stockholders' Equity	Note 15. Stockholders’ Equity Preferred Stock As of July 31, 2023, Zuora had authorized 10 million shares of preferred stock, each with a par value of $0.0001 per share. As of July 31, 2023, no shares of preferred stock were issued and outstanding. Common Stock Prior to Zuora's IPO, which was effective in April 2018, all shares of common stock then outstanding were reclassified into Class B common stock. Shares offered and sold in the IPO consisted of newly authorized shares of Class A common stock. Holders of Class A and Class B common stock are entitled to one vote per share and ten votes per share, respectively, and the shares of Class A common stock and Class B common stock are identical, except for voting rights and the right to convert Class B common stock to Class A common stock. As of July 31, 2023, Zuora had authorized 500 million shares of Class A common stock and 500 million shares of Class B common stock, each with a par value of $0.0001 per share. As of July 31, 2023, 132.4 million shares of Class A common stock and 8.1 million shares of Class B common stock were issued and outstanding. Accumulated Other Comprehensive Loss Components of accumulated other comprehensive loss were as follows (in thousands): Foreign Currency Translation Adjustment Unrealized Loss on Available-for-Sale Securities Total Balance, January 31, 2023 $ (343) $ (576) $ (919) Foreign currency translation adjustment (687) — (687) Unrealized gain on available-for-sale securities — 512 512 Balance, July 31, 2023 $ (1,030) $ (64) $ (1,094) There were no material reclassifications out of accumulated other comprehensive loss during the three and six months ended July 31, 2023. Additionally, there was no material tax impact on the amounts presented.

Employee Stock Plans

Employee Stock Plans	6 Months Ended
	Jul. 31, 2023
Share-Based Payment Arrangement [Abstract]
Employee Stock Plans	Note 16. Employee Stock Plans Equity Incentive Plans Our 2018 Equity Incentive Plan (2018 Plan) authorizes the award of stock options, restricted stock awards, stock appreciation rights, restricted stock units (RSUs), performance awards, and stock bonuses. As of July 31, 2023, approximately 29.3 million shares of Class A common stock were reserved and available for issuance under the 2018 Plan. In addition, as of July 31, 2023, 4.0 million stock options and RSUs exercisable or settleable for Class B common stock were outstanding in the aggregate under our 2006 Stock Plan (2006 Plan) and 2015 Equity Incentive Plan (2015 Plan), which plans were terminated in May 2015 and April 2018, respectively. The 2006 Plan and 2015 Plan continue to govern outstanding equity awards granted thereunder. Stock Options The following tables summarize stock option activity and related information (in thousands, except weighted-average exercise price, weighted-average grant date fair value and average remaining contractual term): Shares Weighted-Average Average Aggregate Balance, January 31, 2023 7,761 $ 9.28 5.0 $ 14,505 Exercised (202) 4.67 Cancelled (775) 13.28 Forfeited (147) 12.99 Balance, July 31, 2023 6,637 8.87 4.2 29,412 Exercisable as of July 31, 2023 4,657 5.45 3.1 29,240 Vested and expected to vest as of July 31, 2023 6,598 $ 8.84 4.2 $ 29,402 Three Months Ended Six Months Ended 2023 1 2022 2023 1 2022 Weighted-average grant date fair value per share of options granted during each respective period $ — $ 5.54 $ — $ 5.54 Aggregate intrinsic value of options exercised during each respective period $ 651 $ 941 $ 1,030 $ 2,030 _________________________________ (1) No stock options were granted during the three and six months ended July 31, 2023. RSUs The following table summarizes RSU activity and related information (in thousands, except weighted-average grant date fair value): Number of RSUs Outstanding Weighted-Average Grant Date Fair Value Balance, January 31, 2023 12,504 $ 12.98 Granted 7,392 8.10 Vested (3,950) 12.66 Forfeited (995) 13.17 Balance, July 31, 2023 14,951 $ 10.64 Performance Stock Units (PSUs) In March 2022 and July 2023, we granted PSUs to certain executives under our 2018 Plan. Each grant is divided into two or three tranches, each tranche having pre-established performance targets that if met, as determined quarterly by our Compensation Committee, would result in the shares attributable to such tranche being earned, subject to a service-based vesting condition. The shares attributable to unearned tranches will be forfeited on January 31, 2025 if the applicable performance criteria for such tranches are not met. Stock-based compensation expense is recognized if it is probable the performance targets (for each respective tranche) will be met during the performance period. As we previously disclosed in our Form 10-Q for the three months ended April 30, 2023 filed with the SEC on June 1, 2023, we modified the performance targets associated with the PSUs that were granted in March 2022. This resulted in $9.6 million of incremental compensation expense that is being recognized over the remaining vesting periods of the awards. The following table summarizes PSU activity and related information (in thousands, except weighted-average grant date fair value): Number of PSUs Outstanding Weighted-Average Grant Date Fair Value Balance, January 31, 2023 2,905 $ 15.21 Granted 300 10.68 Forfeited (350) 15.21 Balance, July 31, 2023 2,855 $ 14.73 2018 Employee Stock Purchase Plan Our 2018 Employee Stock Purchase Plan (ESPP) is broadly available to our employees in the United States and certain other countries in which we operate. A total of 4.9 million shares of Class A common stock were reserved and available for issuance under the ESPP as of July 31, 2023. The ESPP provides for 24-month offering periods beginning June 15 and December 15 of each year, and each offering period contains four six-month purchase periods. On each purchase date, ESPP participants will purchase shares of our Class A common stock at a price per share equal to 85% of the lesser of (1) the fair market value of the Class A common stock on the offering date or (2) the fair market value of the Class A common stock on the purchase date. We estimated the fair value of ESPP purchase rights using a Black-Scholes option pricing model with the following assumptions: Three and Six Months Ended July 31, 2023 Three and Six Months Ended July 31, 2022 Fair value of common stock $ 11.55 $ 8.91 Expected volatility 37.1% - 45.7% 44.4% - 52.3% Expected term (in years) 0.5 - 2.0 0.5 - 2.0 Risk-free interest rate 3.0% - 4.8% 2.3% -3.2% Expected dividend yield — % — % Stock-Based Compensation Expense Stock-based compensation expense was recorded in the following cost and expense categories in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Cost of subscription revenue $ 2,180 $ 2,281 $ 4,539 $ 4,080 Cost of professional services revenue 3,229 3,690 6,250 6,707 Research and development 6,752 7,465 13,496 13,431 Sales and marketing 8,689 9,959 16,666 17,415 General and administrative 5,798 4,818 10,921 9,405 Total stock-based compensation expense $ 26,648 $ 28,213 $ 51,872 $ 51,038 As of July 31, 2023, unrecognized compensation costs related to unvested equity awards and the weighted-average remaining period over which those costs are expected to be recognized were as follows (dollars in thousands): Stock Options RSUs PSUs ESPP Unrecognized compensation costs $ 2,796 $ 135,092 $ 22,061 $ 6,921 Weighted-average remaining recognition period 1.3 years 2.1 years 1.4 years 0.9 years

Warrants to Purchase Shares of

Warrants to Purchase Shares of Common Stock	6 Months Ended
	Jul. 31, 2023
Other Liabilities Disclosure [Abstract]
Warrants to Purchase Shares of Common Stock	Note 17. Warrants to Purchase Shares of Common Stock In connection with the issuance of the 2029 Notes (discussed Note 9. Debt ), we issued to Silver Lake the Warrants to acquire up to 7.5 million shares of Class A common stock, exercisable for a period of approximately seven years from the Initial Closing Date, and of which (i) Warrants to purchase up to 2.5 million shares of Class A common stock are exercisable at $20.00 per share, (ii) Warrants to purchase up to 2.5 million shares of Class A common stock are exercisable at $22.00 per share and (iii) Warrants to purchase up to 2.5 million shares of Class A common stock are exercisable at $24.00 per share. In addition, Silver Lake can elect to exercise the Warrants on a net-exercise basis. If a Make-Whole Fundamental Change (as defined in the Form of Warrant) occurs, then the number of shares issuable upon exercise of the Warrants may be increased, and the exercise price for the Warrants adjusted. Beginning on the Initial Closing Date and ending on the earlier of (i) the date that is 18 months following the Initial Closing Date (such date will occur in September 2023) and (ii) the consummation of any Change in Control, except for certain limited exceptions, the Warrants are only exercisable with our written approval. As of July 31, 2023, all 7.5 million Warrants were outstanding. We have classified a portion of the Warrants as a current liability due to certain settlement provisions in the Warrants. Under certain Make-Whole Fundamental Change scenarios, we would be required to, at our option, either (i) obtain shareholder approval prior to issuing 20% or more of our outstanding common stock or (ii) pay cash in lieu of delivering any shares at or above such 20% threshold. As a result, we concluded that approximately 2.8 million Warrants valued at $12.0 million as of the Initial Closing Date do not qualify for equity classification under ASC 815-40, pursuant to our sequencing policy described in Note 2. Summary of Significant Accounting Policies and Recent Accounting Pronouncements in our Annual Report on Form 10-K . We will reassess the classification of the Warrant liability in future reporting periods to determine if any change is required. The liability-classified warrants fair value was remeasured using the Black-Scholes option pricing model using the following inputs: July 31, 2023 January 31, 2023 Fair value of common stock 1 $ 11.42 $ 7.24 Exercise price $22.00 - $24.00 $22.00 - $24.00 Expected volatility 42.0 % 41.2 % Expected term (in years) 5.7 6.2 Risk-free interest rate 4.2 % 3.6 % Expected dividend yield — — ______________ (1) The fair value of common stock was adjusted to reflect certain restrictions on the Warrants for 18 months following the issuance date. We recognized realized losses and gains on the revaluation of the liability-classified Warrants, summarized in the table below, which are included in Change in fair value of warrant liability in the accompanying unaudited condensed consolidated statements of comprehensive loss. Refer to Note 4. Fair Value Measurements for the fair value of the liability-classified Warrants.

Net Loss Per Share

Net Loss Per Share	6 Months Ended
	Jul. 31, 2023
Earnings Per Share [Abstract]
Net Loss Per Share	Note 18. Net Loss Per Share The following table presents the calculation of basic and diluted net loss per share for the periods presented (in thousands, except per share data): Three Months Ended Six Months Ended 2023 2022 2023 2022 Numerator: Net loss $ (22,562) $ (29,910) $ (41,857) $ (53,078) Denominator: Weighted-average common shares outstanding, basic and diluted 138,605 130,280 137,417 129,384 Net loss per share, basic and diluted $ (0.16) $ (0.23) $ (0.30) $ (0.41) Since we were in a net loss position for all periods presented, basic net loss per share attributable to common stockholders is the same as diluted net loss per share, as the inclusion of all potential common shares outstanding would have been anti-dilutive. Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands): July 31, 2023 2022 Unvested RSUs issued and outstanding 14,951 14,591 Initial Notes conversion 12,500 12,500 Warrants 7,500 7,500 Issued and outstanding stock options 6,637 8,098 Unvested PSUs issued and outstanding 2,855 2,905 Shares committed under ESPP 290 208 Total 44,733 45,802

Pay vs Performance Disclosure

Pay vs Performance Disclosure - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Pay vs Performance Disclosure
Net loss	$ (22,562)	$ (29,910)	$ (41,857)	$ (53,078)

Insider Trading Arrangements

Insider Trading Arrangements	3 Months Ended	6 Months Ended
	Jul. 31, 2023 shares	Jul. 31, 2023 shares
Trading Arrangements, by Individual
Non-Rule 10b5-1 Arrangement Adopted	false
Rule 10b5-1 Arrangement Terminated	false
Non-Rule 10b5-1 Arrangement Terminated	false
Robert J.E. Traube [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On May 31, 2023, Robert J.E. Traube, our President and Chief Revenue Officer, adopted a Rule 10b5-1 trading arrangement for the sale of up to (i) 31,024 shares of Class A common stock and (ii) the net shares (not yet determinable) after shares are withheld to satisfy tax obligations upon the vesting of 453,444 RSUs and 150,000 PSUs. This 10b5-1 trading arrangement is scheduled to expire on August 30, 2024. As of July 31, 2023, Mr. Traube held the following Zuora equity not subject to trading under his Rule 10b5-1 trading arrangement: 29,485 shares of Class A common stock, 335,135 unvested RSUs and 200,000 unvested PSUs.
Name	Robert J.E. Traube
Title	President and Chief Revenue Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	May 31, 2023
Arrangement Duration	457 days
Andrew Cohen [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On June 21, 2023, Andrew Cohen, our Chief Legal Officer and Corporate Secretary, adopted a Rule 10b5-1 trading arrangement for the sale of up to (i) 53,893 shares of Class A common stock and (ii) the net shares (not yet determinable) after shares are withheld to satisfy tax obligations upon the vesting of 154,167 RSUs and 75,000 PSUs. This trading arrangement, which is his first trading plan with Zuora, is scheduled to expire on August 30, 2024. As of July 31, 2023, Mr. Cohen held the following Zuora equity not subject to trading under his Rule 10b5-1 trading arrangement: 26,090 shares of Class A common stock, 101,666 unvested RSUs and 100,000 unvested PSUs.
Name	Andrew Cohen
Title	Chief Legal Officer and Corporate Secretary
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	June 21, 2023
Arrangement Duration	436 days
Todd McElhatton [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On June 21, 2023, Todd McElhatton, our Chief Financial Officer, adopted a Rule 10b5-1 trading arrangement for the sale of up to (i) 80,000 shares of Class A common stock, (ii) 50,000 shares of Class A stock upon the vesting of RSUs, and (iii) the net shares (not yet determinable) after shares are withheld to satisfy tax obligations upon the vesting of 350,000 PSUs. This trading arrangement is scheduled to expire on September 20, 2024. As of July 31, 2023, Mr. McElhatton held the following Zuora equity not subject to trading under his Rule 10b5-1 trading arrangement: 97,875 shares of Class A common stock, 584,843 unvested RSUs and 200,000 unvested PSUs.
Name	Todd McElhatton
Title	Chief Financial Officer
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	June 21, 2023
Arrangement Duration	457 days
Tien Tzuo [Member]
Trading Arrangements, by Individual
Material Terms of Trading Arrangement		On June 22, 2023, Tien Tzuo, our Chief Executive Officer and Chairman of the Board of Directors, adopted a Rule 10b5-1 trading arrangement primarily to exercise up to 250,000 shares quarterly under his Class B stock option that expires in November 2024 in order to minimize trading impacts from exercising the entire option at one time and to avoid triggering Hart-Scott-Rodino filing obligations that may arise if he were to acquire additional shares of Zuora as his RSU and PSU awards vest. Mr. Tzuo’s trading arrangement provides for the sale of up to (i) 250,000 shares subject to his Class B stock option quarterly over the one year duration of the plan, which includes shares sold to pay the exercise price and tax withholding obligations, and (ii) net shares (not yet determinable) after shares are withheld to satisfy tax obligations upon the vesting of 341,665 RSUs and 350,000 PSUs. This trading arrangement is scheduled to expire on September 6, 2024. As of July 31, 2023, Mr. Tzuo, through trusts of which he is a trustee, held the following aggregate Zuora equity not subject to trading under his Rule 10b5-1 trading arrangement: 7,759,945 shares of Class B common stock, 6,352 shares of Class A common stock, 1,083,691 options for Class B common stock, which are fully vested, 1.2 million options for Class A common stock, of which 915,625 shares were vested, 445,835 unvested RSUs and 350,000 unvested PSUs.
Name	Tien Tzuo
Title	Chief Executive Officer and Chairman of the Board of Directors
Rule 10b5-1 Arrangement Adopted	true
Adoption Date	June 22, 2023
Arrangement Duration	442 days
Robert J.E. Traube Trading Arrangement, Class A Common Stock [Member] | Robert J.E. Traube [Member]
Trading Arrangements, by Individual
Aggregate Available	31,024	31,024
Robert J.E. Traube Trading Arrangement, Class A Common Stock, RSUs Vested [Member] | Robert J.E. Traube [Member]
Trading Arrangements, by Individual
Aggregate Available	453,444	453,444
Robert J.E. Traube Trading Arrangement, Class A Common Stock, PSUs Vested [Member] | Robert J.E. Traube [Member]
Trading Arrangements, by Individual
Aggregate Available	150,000	150,000
Andrew Cohen Trading Arrangement, Class A Common Stock [Member] | Andrew Cohen [Member]
Trading Arrangements, by Individual
Aggregate Available	53,893	53,893
Andrew Cohen Trading Arrangement, Class A Common Stock, RSUs Vested [Member] | Andrew Cohen [Member]
Trading Arrangements, by Individual
Aggregate Available	154,167	154,167
Andrew Cohen Trading Arrangement, Class A Common Stock, PSUs Vested [Member] | Andrew Cohen [Member]
Trading Arrangements, by Individual
Aggregate Available	75,000	75,000
Todd McElhatton Trading Arrangement, Class A Common Stock [Member] | Todd McElhatton [Member]
Trading Arrangements, by Individual
Aggregate Available	80,000	80,000
Todd McElhatton Trading Arrangement, Class A Common Stock, RSUs Vested [Member] | Todd McElhatton [Member]
Trading Arrangements, by Individual
Aggregate Available	50,000	50,000
Todd McElhatton Trading Arrangement, Class A Common Stock, PSUs Vested [Member] | Todd McElhatton [Member]
Trading Arrangements, by Individual
Aggregate Available	350,000	350,000
Tien Tzuo Trading Arrangement, Class B Common Stock [Member] | Tien Tzuo [Member]
Trading Arrangements, by Individual
Aggregate Available	250,000	250,000
Tien Tzuo Trading Arrangement, Class B Common Stock, RSUs Vested [Member] | Tien Tzuo [Member]
Trading Arrangements, by Individual
Aggregate Available	341,665	341,665
Tien Tzuo Trading Arrangement, Class B Common Stock, PSUs Vested [Member] | Tien Tzuo [Member]
Trading Arrangements, by Individual
Aggregate Available	350,000	350,000

Summary of Significant Accoun_2

Summary of Significant Accounting Policies and Recent Accounting Pronouncements (Policies)	6 Months Ended
	Jul. 31, 2023
Accounting Policies [Abstract]
Basis of Presentation and Principles of Consolidation	Basis of Presentation and Principles of Consolidation The accompanying unaudited condensed consolidated financial statements, which include the accounts of Zuora and its wholly owned subsidiaries, have been prepared in conformity with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the SEC regarding interim financial reporting. All intercompany balances and transactions have been eliminated in consolidation. The unaudited condensed consolidated balance sheet as of January 31, 2023 included herein was derived from the audited financial statements as of that date, but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of comprehensive loss, statements of cash flows and statements of stockholders' equity for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year ending January 31, 2024 or any future period. The accompanying unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes included in our Annual Report on Form 10-K for the fiscal year ended January 31, 2023.
Use of Estimates	Use of Estimates The preparation of unaudited condensed consolidated financial statements in conformity with GAAP requires management to make certain estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements, as well as reported amounts of revenue and expenses during the reporting period. Actual results could differ materially from those estimates. Our most significant estimates and assumptions are related to revenue recognition with respect to the determination of the relative standalone selling prices for our services; the expected period of benefit over which deferred commissions are amortized; valuation of stock-based awards and our convertible senior notes and warrants; estimates of allowance for credit losses; estimates of the fair value of goodwill and long-lived assets when evaluating for impairments and for assets acquired from acquisitions; useful lives of intangibles and other long-lived

Investments (Tables)

Investments (Tables)	6 Months Ended
	Jul. 31, 2023
Investments, Debt and Equity Securities [Abstract]
Schedule of Amortized Cost, Unrealized Gains and Losses and Estimated Fair Value of Short-term Investments	The amortized costs, unrealized gains and losses and estimated fair values of our short-term investments were as follows (in thousands): July 31, 2023 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 18,617 $ — $ (46) $ 18,571 Corporate bonds 7,995 — (18) 7,977 Commercial paper 56,405 — — 56,405 Total short-term investments $ 83,017 $ — $ (64) $ 82,953 January 31, 2023 Amortized Cost Gross Unrealized Gains Gross Unrealized Losses Fair Value U.S. government securities $ 34,865 $ — $ (377) $ 34,488 Corporate bonds 41,974 — (189) 41,785 Commercial paper 102,720 — — 102,720 Foreign government securities 4,023 — (10) 4,013 Total short-term investments $ 183,582 $ — $ (576) $ 183,006

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	6 Months Ended
	Jul. 31, 2023
Fair Value Disclosures [Abstract]
Summary of Fair Value Hierarchy for Financial Assets Measured on a Recurring Basis	The following tables summarize our fair value hierarchy for our financial assets and liabilities measured at fair value on a recurring basis (in thousands): July 31, 2023 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 247,500 $ — $ — $ 247,500 Treasury bills 24,864 — — 24,864 Total cash equivalents $ 272,364 $ — $ — $ 272,364 Short-term investments: U.S. government securities $ — $ 18,571 $ — $ 18,571 Corporate bonds — 7,977 — 7,977 Commercial paper — 56,405 — 56,405 Total short-term investments $ — $ 82,953 $ — $ 82,953 Liabilities: Warrant liability $ — $ — $ 7,585 $ 7,585 January 31, 2023 Level 1 Level 2 Level 3 Total Cash equivalents: Money market funds $ 184,580 $ — $ — $ 184,580 Short-term investments: U.S. government securities $ — $ 34,488 $ — $ 34,488 Corporate bonds — 41,785 — 41,785 Commercial paper — 102,720 — 102,720 Foreign government securities — 4,013 — 4,013 Total short-term investments $ — $ 183,006 $ — $ 183,006 Liabilities: Warrant liability $ — $ — $ 2,829 $ 2,829
Schedule of Changes in Level 3 Fair Value Measurements	Changes in our Level 3 fair value measurements were as follows (in thousands): Warrant Liability Balance, January 31, 2023 $ 2,829 Change in fair value 4,756 Balance, July 31, 2023 $ 7,585

Prepaid Expenses and Other Cu_2

Prepaid Expenses and Other Current Assets (Tables)	6 Months Ended
	Jul. 31, 2023
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]
Schedule of Prepaid Expenses and Other Current Assets	Prepaid expenses and other current assets consisted of the following (in thousands): July 31, 2023 January 31, 2023 Prepaid software subscriptions $ 7,651 $ 7,533 Taxes 4,234 3,860 Prepaid insurance 2,907 3,225 Insurance payments receivable 2,000 2,000 Contract assets 1,964 1,325 Deposits 1,510 1,168 Prepaid hosting costs 902 871 Other 4,956 4,303 Total $ 26,124 $ 24,285

Property and Equipment, Net (Ta

Property and Equipment, Net (Tables)	6 Months Ended
	Jul. 31, 2023
Property, Plant and Equipment [Abstract]
Schedule of Property and Equipment, Net	Property and equipment, net consisted of the following (in thousands): July 31, 2023 January 31, 2023 Software $ 35,520 $ 32,778 Leasehold improvements 15,267 15,254 Computer equipment 11,787 11,780 Furniture and fixtures 4,510 3,793 67,084 63,605 Less: accumulated depreciation and amortization (41,169) (36,446) Total $ 25,915 $ 27,159 The following table summarizes the capitalized internal-use software costs included within the Software line item in the table above (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Internal-use software costs capitalized during the period $ 1,654 $ 2,247 $ 2,698 $ 4,149 July 31, 2023 January 31, 2023 Total capitalized internal-use software, net of accumulated amortization $ 13,922 $ 14,138 The following table summarizes total depreciation and amortization expense related to property and equipment, including amortization of internal-use software, included primarily in General and administrative and Cost of subscription revenue in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Total depreciation and amortization expense $ 2,444 $ 2,186 $ 4,982 $ 4,367

Purchased Intangible Assets a_2

Purchased Intangible Assets and Goodwill (Tables)	6 Months Ended
	Jul. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
Summary of Purchased Intangible Assets	The following tables summarize the purchased intangible asset balances (in thousands): July 31, 2023 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Developed technology $ 19,571 $ (10,192) $ 9,379 Customer relationships 5,187 (3,506) 1,681 Trade name 1,709 (1,045) 664 Total $ 26,467 $ (14,743) $ 11,724 January 31, 2023 Gross Carrying Amount Accumulated Amortization Net Carrying Amount Developed technology $ 19,571 $ (9,194) $ 10,377 Customer relationships 5,187 (3,225) 1,962 Trade name 1,709 (847) 862 Total $ 26,467 $ (13,266) $ 13,201
Schedule of Amortization Expense Related to Purchased Intangible Assets	The following table summarizes amortization expense recognized on purchased intangible assets during the periods indicated (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Purchased intangible assets amortization expense $ 738 $ 372 $ 1,476 $ 926
Schedule of Estimated Future Amortization Expense	Estimated future amortization expense for purchased intangible assets as of July 31, 2023 was as follows (in thousands): Fiscal year ending: 2024 (remainder of the year) $ 1,476 2025 2,509 2026 1,874 2027 1,561 2028 1,561 Thereafter 2,743 Total estimated amortization expense $ 11,724
Schedule of Goodwill	The following table represents the changes to goodwill (in thousands): Goodwill Balance, January 31, 2023 $ 53,991 Effects of foreign currency translation 2,647 Other 510 Balance, July 31, 2023 $ 57,148

Accrued Expenses and Other Cu_2

Accrued Expenses and Other Current Liabilities (Tables)	6 Months Ended
	Jul. 31, 2023
Payables and Accruals [Abstract]
Schedule of Accrued Expenses and Other Current Liabilities	Accrued expenses and other current liabilities consisted of the following (in thousands): July 31, 2023 January 31, 2023 Litigation settlement 1 $ 75,500 $ 75,000 Warrant liability 7,585 2,829 Accrued taxes 4,802 4,088 Accrued hosting and third-party licenses 4,374 4,374 Accrued outside services and consulting 1,311 3,507 Accrued interest 850 850 Accrued contingent consideration — 4,420 Other accrued expenses 1 4,348 8,610 Total $ 98,770 $ 103,678 _____________________________ (1) The litigation settlement accrual of $75.5 million as of July 31, 2023 represents the combined settlement of the federal and state securities class action litigation matters, which are pending final court approval, as compared to $76.0 million accrued as of January 31, 2023, of which $75.0 million was reported in "Litigation settlement" for the federal class action matter, and $1.0 million was reported in "Other accrued expenses" for the state class action matter. Refer to Note 13. Commitments and Contingencies

Debt (Tables)

Debt (Tables)	6 Months Ended
	Jul. 31, 2023
Debt Disclosure [Abstract]
Schedule of Carry Value of Long-term Debt	The carrying value of the Initial Notes was classified as long-term and consisted of the following (in thousands): July 31, 2023 January 31, 2023 Initial Notes principal $ 250,000 $ 250,000 Unamortized debt discount (35,599) (39,597) Carrying value $ 214,401 $ 210,403
Schedule of Interest Expense	Interest expense related to the Initial Notes, included in Interest expense in the accompanying unaudited condensed consolidated statements of comprehensive loss, was as follows (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Contractual interest expense $ 2,469 $ 2,469 $ 4,938 $ 3,484 Amortization of debt discount 2,094 1,926 3,998 2,667 Total interest expense $ 4,563 $ 4,395 $ 8,936 $ 6,151

Deferred Revenue and Performa_2

Deferred Revenue and Performance Obligations (Tables)	6 Months Ended
	Jul. 31, 2023
Revenue from Contract with Customer [Abstract]
Schedule of Revenue Recognized that was Previously Included In Deferred Revenue	The following table summarizes revenue recognized during the period that was included in the deferred revenue balance at the beginning of each respective period (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Revenue recognized from deferred revenue $ 79,382 $ 77,680 $ 126,548 $ 115,461

Geographical Information (Table

Geographical Information (Tables)	6 Months Ended
	Jul. 31, 2023
Revenue from Contract with Customer [Abstract]
Schedule of Revenue by Country Based on Customer Address at Time of Sale	Revenue by country, based on the customer’s address at the time of sale, was as follows (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 United States $ 69,348 $ 64,808 $ 134,755 $ 124,227 Others 38,700 33,967 76,388 67,747 Total $ 108,048 $ 98,775 $ 211,143 $ 191,974 Percentage of revenue by geographic area: United States 64 % 66 % 64 % 65 % Other 36 % 34 % 36 % 35 %

Leases (Tables)

Leases (Tables)	6 Months Ended
	Jul. 31, 2023
Leases [Abstract]
Schedule of Components of Leases and Lease Costs	The components of our long-term operating leases and related operating lease cost were as follows (in thousands): July 31, 2023 January 31, 2023 Operating lease right-of-use assets $ 26,628 $ 22,768 Operating lease liabilities, current portion $ 7,895 $ 9,240 Operating lease liabilities, net of current portion 39,865 37,924 Total operating lease liabilities $ 47,760 $ 47,164 Three Months Ended Six Months Ended 2023 2022 2023 2022 Operating lease cost 1 $ 2,183 $ 2,618 $ 4,409 $ 5,252 _____________________________ (1) Includes costs related to our short-term operating leases and is net of sublease income as follows (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Short-term operating lease costs $ 139 $ 109 $ 241 $ 199 Sublease income $ (98) $ — $ (195) $ —
Schedule of Maturities of Operating Lease Liabilities	The future maturities of long-term operating lease liabilities for each fiscal year were as follows (in thousands): Maturities of Operating Lease Liabilities 2024 (remainder of the year) $ 5,533 2025 8,617 2026 8,557 2027 7,815 2028 7,910 Thereafter 17,487 Total lease payments 55,919 Less imputed interest (8,159) Present value of lease liabilities $ 47,760
Schedule of Supplemental Operating Lease Information	Other supplemental information related to our long-term operating leases includes the following (dollars in thousands): July 31, 2023 January 31, 2023 Weighted-average remaining operating lease term 6.2 years 6.7 years Weighted-average operating lease discount rate 4.9 % 4.8 % Three Months Ended Six Months Ended 2023 2022 2023 2022 Supplemental Cash Flow Information Cash paid for amounts included in the measurement of lease liabilities: Cash paid for operating leases $ 4,038 $ 3,408 $ 7,528 $ 6,822 New right-of-use assets obtained in exchange for lease liabilities: Operating leases obtained $ — $ — $ 6,973 $ —

Income Taxes (Tables)

Income Taxes (Tables)	6 Months Ended
	Jul. 31, 2023
Income Tax Disclosure [Abstract]
Schedule of Income Tax Provision, Pretax Loss, and Effective Tax Rate	The following table reflects our income tax provision, pretax loss and effective tax rate for the periods presented (in thousands, except percentages): Three Months Ended Six Months Ended 2023 2022 2023 2022 Loss before income taxes $ (21,975) $ (29,381) $ (40,801) $ (52,241) Income tax provision 587 529 1,056 837 Effective tax rate (2.7) % (1.8) % (2.6) % (1.6) %

Stockholders' Equity (Tables)

Stockholders' Equity (Tables)	6 Months Ended
	Jul. 31, 2023
Equity [Abstract]
Schedule of Components of Accumulated Other Comprehensive Income	Components of accumulated other comprehensive loss were as follows (in thousands): Foreign Currency Translation Adjustment Unrealized Loss on Available-for-Sale Securities Total Balance, January 31, 2023 $ (343) $ (576) $ (919) Foreign currency translation adjustment (687) — (687) Unrealized gain on available-for-sale securities — 512 512 Balance, July 31, 2023 $ (1,030) $ (64) $ (1,094)

Employee Stock Plans (Tables)

Employee Stock Plans (Tables)	6 Months Ended
	Jul. 31, 2023
Share-Based Payment Arrangement [Abstract]
Schedule of Stock Option Activity	): Shares Weighted-Average Average Aggregate Balance, January 31, 2023 7,761 $ 9.28 5.0 $ 14,505 Exercised (202) 4.67 Cancelled (775) 13.28 Forfeited (147) 12.99 Balance, July 31, 2023 6,637 8.87 4.2 29,412 Exercisable as of July 31, 2023 4,657 5.45 3.1 29,240 Vested and expected to vest as of July 31, 2023 6,598 $ 8.84 4.2 $ 29,402
Schedule of Stock Option Grant Date Fair Value and Intrinsic Value of Options Exercised	Three Months Ended Six Months Ended 2023 1 2022 2023 1 2022 Weighted-average grant date fair value per share of options granted during each respective period $ — $ 5.54 $ — $ 5.54 Aggregate intrinsic value of options exercised during each respective period $ 651 $ 941 $ 1,030 $ 2,030 _________________________________ (1) No stock options were granted during the three and six months ended July 31, 2023.
Schedule of RSU Activity	The following table summarizes RSU activity and related information (in thousands, except weighted-average grant date fair value): Number of RSUs Outstanding Weighted-Average Grant Date Fair Value Balance, January 31, 2023 12,504 $ 12.98 Granted 7,392 8.10 Vested (3,950) 12.66 Forfeited (995) 13.17 Balance, July 31, 2023 14,951 $ 10.64
Schedule of PSU Activity	The following table summarizes PSU activity and related information (in thousands, except weighted-average grant date fair value): Number of PSUs Outstanding Weighted-Average Grant Date Fair Value Balance, January 31, 2023 2,905 $ 15.21 Granted 300 10.68 Forfeited (350) 15.21 Balance, July 31, 2023 2,855 $ 14.73
Schedule of Valuation Assumptions for Estimated Fair Value of Employee Stock Purchase Plan	We estimated the fair value of ESPP purchase rights using a Black-Scholes option pricing model with the following assumptions: Three and Six Months Ended July 31, 2023 Three and Six Months Ended July 31, 2022 Fair value of common stock $ 11.55 $ 8.91 Expected volatility 37.1% - 45.7% 44.4% - 52.3% Expected term (in years) 0.5 - 2.0 0.5 - 2.0 Risk-free interest rate 3.0% - 4.8% 2.3% -3.2% Expected dividend yield — % — %
Schedule of Stock-Based Compensation Expense	Stock-based compensation expense was recorded in the following cost and expense categories in the accompanying unaudited condensed consolidated statements of comprehensive loss (in thousands): Three Months Ended Six Months Ended 2023 2022 2023 2022 Cost of subscription revenue $ 2,180 $ 2,281 $ 4,539 $ 4,080 Cost of professional services revenue 3,229 3,690 6,250 6,707 Research and development 6,752 7,465 13,496 13,431 Sales and marketing 8,689 9,959 16,666 17,415 General and administrative 5,798 4,818 10,921 9,405 Total stock-based compensation expense $ 26,648 $ 28,213 $ 51,872 $ 51,038
Schedule of Unrecognized Compensation Costs Related to Unvested Equity Awards	As of July 31, 2023, unrecognized compensation costs related to unvested equity awards and the weighted-average remaining period over which those costs are expected to be recognized were as follows (dollars in thousands): Stock Options RSUs PSUs ESPP Unrecognized compensation costs $ 2,796 $ 135,092 $ 22,061 $ 6,921 Weighted-average remaining recognition period 1.3 years 2.1 years 1.4 years 0.9 years

Warrants to Purchase Shares o_2

Warrants to Purchase Shares of Common Stock (Tables)	6 Months Ended
	Jul. 31, 2023
Other Liabilities Disclosure [Abstract]
Fair Value Measurements Inputs and Valuation Techniques	The liability-classified warrants fair value was remeasured using the Black-Scholes option pricing model using the following inputs: July 31, 2023 January 31, 2023 Fair value of common stock 1 $ 11.42 $ 7.24 Exercise price $22.00 - $24.00 $22.00 - $24.00 Expected volatility 42.0 % 41.2 % Expected term (in years) 5.7 6.2 Risk-free interest rate 4.2 % 3.6 % Expected dividend yield — — ______________ (1) The fair value of common stock was adjusted to reflect certain restrictions on the Warrants for 18 months following the issuance date.
Summary of Realized Losses and Gain on the Revaluation of the Liability-Classified Warrants	Three Months Ended Six Months Ended 2023 2022 2023 2022 (Loss) gain on revaluation of liability-classified Warrants $ (4,786) $ 4,524 $ (4,756) $ 8,896

Net Loss Per Share (Tables)

Net Loss Per Share (Tables)	6 Months Ended
	Jul. 31, 2023
Earnings Per Share [Abstract]
Schedule of Calculation of Basic and Diluted Net Loss Per Share	The following table presents the calculation of basic and diluted net loss per share for the periods presented (in thousands, except per share data): Three Months Ended Six Months Ended 2023 2022 2023 2022 Numerator: Net loss $ (22,562) $ (29,910) $ (41,857) $ (53,078) Denominator: Weighted-average common shares outstanding, basic and diluted 138,605 130,280 137,417 129,384 Net loss per share, basic and diluted $ (0.16) $ (0.23) $ (0.30) $ (0.41)
Schedule of Potential Dilutive Securities Not Included in the Diluted Per Share Calculations	Potentially dilutive securities that were not included in the diluted per share calculations because they would be anti-dilutive were as follows (in thousands): July 31, 2023 2022 Unvested RSUs issued and outstanding 14,951 14,591 Initial Notes conversion 12,500 12,500 Warrants 7,500 7,500 Issued and outstanding stock options 6,637 8,098 Unvested PSUs issued and outstanding 2,855 2,905 Shares committed under ESPP 290 208 Total 44,733 45,802

Investments - Amortized Cost to

Investments - Amortized Cost to Fair Value (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	$ 83,017	$ 183,582
Gross Unrealized Gains	0	0
Gross Unrealized Losses	(64)	(576)
Fair Value	82,953	183,006
U.S. government securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	18,617	34,865
Gross Unrealized Gains	0	0
Gross Unrealized Losses	(46)	(377)
Fair Value	18,571	34,488
Corporate bonds
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	7,995	41,974
Gross Unrealized Gains	0	0
Gross Unrealized Losses	(18)	(189)
Fair Value	7,977	41,785
Commercial paper
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	56,405	102,720
Gross Unrealized Gains	0	0
Gross Unrealized Losses	0	0
Fair Value	$ 56,405	102,720
Foreign government securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost		4,023
Gross Unrealized Gains		0
Gross Unrealized Losses		(10)
Fair Value		$ 4,013

Investments - Narrative (Detail

Investments - Narrative (Details)	Jul. 31, 2023
Maximum
Debt Securities, Available-for-sale [Line Items]
Securities stated effective maturities (in years)	1 year

Fair Value Measurements - Fair

Fair Value Measurements - Fair Value Hierarchy for Financial Assets (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Short-term investments:
Short-term investments	$ 82,953	$ 183,006
U.S. government securities
Short-term investments:
Short-term investments	18,571	34,488
Corporate bonds
Short-term investments:
Short-term investments	7,977	41,785
Commercial paper
Short-term investments:
Short-term investments	56,405	102,720
Foreign government securities
Short-term investments:
Short-term investments		4,013
Recurring
Cash equivalents:
Cash equivalents	272,364
Short-term investments:
Short-term investments	82,953	183,006
Recurring | Money market funds
Cash equivalents:
Cash equivalents	247,500	184,580
Recurring | Treasury bills
Cash equivalents:
Cash equivalents	24,864
Recurring | U.S. government securities
Short-term investments:
Short-term investments	18,571	34,488
Recurring | Corporate bonds
Short-term investments:
Short-term investments	7,977	41,785
Recurring | Commercial paper
Short-term investments:
Short-term investments	56,405	102,720
Recurring | Foreign government securities
Short-term investments:
Short-term investments		4,013
Recurring | Warrant liability
Liabilities:
Warrant liability	7,585	2,829
Recurring | Level 1
Cash equivalents:
Cash equivalents	272,364
Short-term investments:
Short-term investments	0	0
Recurring | Level 1 | Money market funds
Cash equivalents:
Cash equivalents	247,500	184,580
Recurring | Level 1 | Treasury bills
Cash equivalents:
Cash equivalents	24,864
Recurring | Level 1 | U.S. government securities
Short-term investments:
Short-term investments	0	0
Recurring | Level 1 | Corporate bonds
Short-term investments:
Short-term investments	0	0
Recurring | Level 1 | Commercial paper
Short-term investments:
Short-term investments	0	0
Recurring | Level 1 | Foreign government securities
Short-term investments:
Short-term investments		0
Recurring | Level 1 | Warrant liability
Liabilities:
Warrant liability	0	0
Recurring | Level 2
Cash equivalents:
Cash equivalents	0
Short-term investments:
Short-term investments	82,953	183,006
Recurring | Level 2 | Money market funds
Cash equivalents:
Cash equivalents	0	0
Recurring | Level 2 | Treasury bills
Cash equivalents:
Cash equivalents	0
Recurring | Level 2 | U.S. government securities
Short-term investments:
Short-term investments	18,571	34,488
Recurring | Level 2 | Corporate bonds
Short-term investments:
Short-term investments	7,977	41,785
Recurring | Level 2 | Commercial paper
Short-term investments:
Short-term investments	56,405	102,720
Recurring | Level 2 | Foreign government securities
Short-term investments:
Short-term investments		4,013
Recurring | Level 2 | Warrant liability
Liabilities:
Warrant liability	0	0
Recurring | Level 3
Cash equivalents:
Cash equivalents	0
Short-term investments:
Short-term investments	0	0
Recurring | Level 3 | Money market funds
Cash equivalents:
Cash equivalents	0	0
Recurring | Level 3 | Treasury bills
Cash equivalents:
Cash equivalents	0
Recurring | Level 3 | U.S. government securities
Short-term investments:
Short-term investments	0	0
Recurring | Level 3 | Corporate bonds
Short-term investments:
Short-term investments	0	0
Recurring | Level 3 | Commercial paper
Short-term investments:
Short-term investments	0	0
Recurring | Level 3 | Foreign government securities
Short-term investments:
Short-term investments		0
Recurring | Level 3 | Warrant liability
Liabilities:
Warrant liability	$ 7,585	$ 2,829

Fair Value Measurements - Chang

Fair Value Measurements - Changes in Level 3 Fair Value Measurements (Details) - Warrant liability $ in Thousands	6 Months Ended
	Jul. 31, 2023 USD ($)
Changes in Level 3 Fair Value Measurements
Beginning balance	$ 2,829
Change in fair value	4,756
Ending balance	$ 7,585

Fair Value Measurements - Narra

Fair Value Measurements - Narrative (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Convertible debt	$ 188,500
Initial Notes | Convertible senior notes
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Balance on term loan	$ 214,401	$ 210,403

Prepaid Expenses and Other Cu_3

Prepaid Expenses and Other Current Assets (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Prepaid expenses and other current assets
Prepaid software subscriptions	$ 7,651	$ 7,533
Taxes	4,234	3,860
Prepaid insurance	2,907	3,225
Insurance payments receivable	2,000	2,000
Contract assets	1,964	1,325
Deposits	1,510	1,168
Prepaid hosting costs	902	871
Other	4,956	4,303
Total	$ 26,124	$ 24,285

Property and Equipment, Net - S

Property and Equipment, Net - Schedule of Property and Equipment, Net (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Property and Equipment [Line Items]
Property and equipment, gross	$ 67,084	$ 63,605
Less: accumulated depreciation and amortization	(41,169)	(36,446)
Total	25,915	27,159
Software
Property and Equipment [Line Items]
Property and equipment, gross	35,520	32,778
Leasehold improvements
Property and Equipment [Line Items]
Property and equipment, gross	15,267	15,254
Computer equipment
Property and Equipment [Line Items]
Property and equipment, gross	11,787	11,780
Furniture and fixtures
Property and Equipment [Line Items]
Property and equipment, gross	$ 4,510	$ 3,793

Property and Equipment, Net - C

Property and Equipment, Net - Capitalized Internal-use Software Costs (Details) - Internal-use software - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022	Jan. 31, 2023
Property and Equipment [Line Items]
Internal-use software costs capitalized during the period	$ 1,654	$ 2,247	$ 2,698	$ 4,149
Total capitalized internal-use software, net of accumulated amortization	$ 13,922		$ 13,922		$ 14,138

Property and Equipment, Net - D

Property and Equipment, Net - Depreciation and Amortization Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Property, Plant and Equipment [Abstract]
Total depreciation and amortization expense	$ 2,444	$ 2,186	$ 4,982	$ 4,367

Purchased Intangible Assets a_3

Purchased Intangible Assets and Goodwill - Summary of Purchased Intangible Assets (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	$ 26,467	$ 26,467
Accumulated Amortization	(14,743)	(13,266)
Net Carrying Amount	11,724	13,201
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	19,571	19,571
Accumulated Amortization	(10,192)	(9,194)
Net Carrying Amount	9,379	10,377
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	5,187	5,187
Accumulated Amortization	(3,506)	(3,225)
Net Carrying Amount	1,681	1,962
Trade name
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Amount	1,709	1,709
Accumulated Amortization	(1,045)	(847)
Net Carrying Amount	$ 664	$ 862

Purchased Intangible Assets a_4

Purchased Intangible Assets and Goodwill - Narrative (Details)	6 Months Ended
	Jul. 31, 2023
Minimum
Acquired Finite-Lived Intangible Assets [Line Items]
Useful life	3 years
Maximum
Acquired Finite-Lived Intangible Assets [Line Items]
Useful life	10 years

Purchased Intangible Assets a_5

Purchased Intangible Assets and Goodwill - Amortization Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Goodwill and Intangible Assets Disclosure [Abstract]
Purchased intangible assets amortization expense	$ 738	$ 372	$ 1,476	$ 926

Purchased Intangible Assets a_6

Purchased Intangible Assets and Goodwill - Schedule of Estimated Future Amortization Expense (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]
2024 (remainder of the year)	$ 1,476
2025	2,509
2026	1,874
2027	1,561
2028	1,561
Thereafter	2,743
Net Carrying Amount	$ 11,724	$ 13,201

Purchased Intangible Assets a_7

Purchased Intangible Assets and Goodwill - Schedule of Goodwill (Details) $ in Thousands	6 Months Ended
	Jul. 31, 2023 USD ($)
Goodwill [Roll Forward]
Beginning balance	$ 53,991
Effects of foreign currency translation	2,647
Other	510
Ending balance	$ 57,148

Accrued Expenses and Other Cu_3

Accrued Expenses and Other Current Liabilities (Details) - USD ($) $ in Thousands		1 Months Ended
	Jan. 31, 2023	Jun. 30, 2023	Mar. 31, 2023	Feb. 28, 2023	Jul. 31, 2023
Loss Contingencies [Line Items]
Litigation settlement	$ 75,000				$ 75,500
Warrant liability	2,829				7,585
Accrued taxes	4,088				4,802
Accrued hosting and third-party licenses	4,374				4,374
Accrued outside services and consulting	3,507				1,311
Accrued interest	850				850
Accrued contingent consideration	4,420				0
Other accrued expenses	8,610				4,348
Total	103,678				$ 98,770
Proposed settlement amount	76,000
Litigation settlement, amount awarded to other party				$ 2,000
Federal Class Action
Loss Contingencies [Line Items]
Litigation settlement, amount awarded to other party	75,000		$ 75,000
State Class Action
Loss Contingencies [Line Items]
Litigation settlement, amount awarded to other party	$ 1,000	$ 500

Debt - Narrative (Details)

Debt - Narrative (Details) $ / shares in Units, shares in Millions, converted_share in Millions		6 Months Ended
	Mar. 24, 2022 USD ($) converted_share $ / shares shares	Jul. 31, 2023 USD ($) shares
First Citizen Bank & Trust Company | WSJ Prime Rate
Debt Instrument [Line Items]
Basis spread on variable interest rate, minus (percent)		1%
Revolving Loan | First Citizen Bank & Trust Company
Debt Instrument [Line Items]
Credit facility maximum borrowing capacity		$ 30,000,000
Amount drawn under credit facility		$ 0
Silver Lake Warrants
Debt Instrument [Line Items]
Number of securities called by warrants (in shares) | shares	7.5	7.5
Initial Notes | Convertible senior notes
Debt Instrument [Line Items]
Aggregate principal amount	$ 250,000,000
Initial conversion rate	50
Principal amount for conversion	$ 1,000
Price per share conversion (in dollars per share) | $ / shares	$ 20
Number of equity instruments upon conversion (in shares) | converted_share	12.5
Additional Notes | Convertible senior notes
Debt Instrument [Line Items]
Aggregate principal amount	$ 150,000,000
2029 Notes | Convertible senior notes
Debt Instrument [Line Items]
Conversion percentage of par value	98%
Interest rate (percent)	3.95%
Optional in kind interest (percent)	5.50%
Period for conversion restrictions	18 months
Debt discount amortization period	5 years
Effective interest rate (percent)	8.50%

Debt - Balances (Details)

Debt - Balances (Details) - Initial Notes - Convertible senior notes - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Debt Instrument [Line Items]
Initial Notes principal	$ 250,000	$ 250,000
Unamortized debt discount	(35,599)	(39,597)
Carrying value	$ 214,401	$ 210,403

Debt - Interest expense (Detail

Debt - Interest expense (Details) - Initial Notes - Convertible senior notes - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Interest Expenses [Line Items]
Contractual interest expense	$ 2,469	$ 2,469	$ 4,938	$ 3,484
Amortization of debt discount	2,094	1,926	3,998	2,667
Total interest expense	$ 4,563	$ 4,395	$ 8,936	$ 6,151

Deferred Revenue and Performa_3

Deferred Revenue and Performance Obligations - Deferred Revenue Recognition (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Revenue from Contract with Customer [Abstract]
Revenue recognized from deferred revenue	$ 79,382	$ 77,680	$ 126,548	$ 115,461

Deferred Revenue and Performa_4

Deferred Revenue and Performance Obligations - Performance Obligations (Details) $ in Millions	Jul. 31, 2023 USD ($)
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Remaining performance obligations	$ 507.9
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2023-08-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation (percent)	58%
Revenue, remaining performance obligation, period	12 months

Geographical Information (Detai

Geographical Information (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Disaggregation of Revenue [Line Items]
Revenue	$ 108,048	$ 98,775	$ 211,143	$ 191,974
United States
Disaggregation of Revenue [Line Items]
Revenue	69,348	64,808	134,755	124,227
Others
Disaggregation of Revenue [Line Items]
Revenue	$ 38,700	$ 33,967	$ 76,388	$ 67,747
Revenue | Geographic concentration | United States
Disaggregation of Revenue [Line Items]
Concentration risk (percent)	64%	66%	64%	65%
Revenue | Geographic concentration | Others
Disaggregation of Revenue [Line Items]
Concentration risk (percent)	36%	34%	36%	35%

Leases - Narrative (Details)

Leases - Narrative (Details)	Jul. 31, 2023 extension_option
Minimum
Lessee, Lease, Description [Line Items]
Number of lease extension options	1
Maximum
Lessee, Lease, Description [Line Items]
Operating renewal term (in years)	7 years

Leases - Components of Leases a

Leases - Components of Leases and Lease Costs (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022	Jan. 31, 2023
Operating Leases
Operating lease right-of-use assets	$ 26,628		$ 26,628		$ 22,768
Operating lease liabilities, current portion	7,895		7,895		9,240
Operating lease liabilities, net of current portion	39,865		39,865		37,924
Total operating lease liabilities	47,760		47,760		$ 47,164
Lease Cost
Operating lease cost	2,183	$ 2,618	4,409	$ 5,252
Short-term operating lease costs	139	109	241	199
Sublease income	$ (98)	$ 0	$ (195)	$ 0

Leases - Future Maturities of O

Leases - Future Maturities of Operating Lease Liabilities (Details) - USD ($) $ in Thousands	Jul. 31, 2023	Jan. 31, 2023
Maturities of Operating Lease Liabilities
2024 (remainder of the year)	$ 5,533
2025	8,617
2026	8,557
2027	7,815
2028	7,910
Thereafter	17,487
Total lease payments	55,919
Less imputed interest	(8,159)
Present value of lease liabilities	$ 47,760	$ 47,164

Leases - Supplemental Informati

Leases - Supplemental Information (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022	Jan. 31, 2023
Lease Term and Discount Rate
Weighted-average remaining operating lease term	6 years 2 months 12 days		6 years 2 months 12 days		6 years 8 months 12 days
Weighted-average operating lease discount rate (percent)	4.90%		4.90%		4.80%
Cash paid for amounts included in the measurement of lease liabilities:
Cash paid for operating leases	$ 4,038	$ 3,408	$ 7,528	$ 6,822
New right-of-use assets obtained in exchange for lease liabilities:
Operating leases obtained	$ 0	$ 0	$ 6,973	$ 0

Commitments and Contingencies (

Commitments and Contingencies (Details)

1 Months Ended

2 Months Ended

6 Months Ended

Jan. 31, 2023 USD ($)

Jun. 30, 2023 USD ($)

Mar. 31, 2023 USD ($)

Feb. 28, 2023 USD ($)

Jul. 31, 2020 lawsuit

Jun. 30, 2020 lawsuit

Feb. 29, 2020 lawsuit

Sep. 30, 2019 lawsuit

Mar. 31, 2021 lawsuit

Jun. 30, 2020 lawsuit

May 31, 2020 lawsuit

Jul. 31, 2023 USD ($) vendor

Other Commitments [Line Items]

Litigation settlement, amount awarded to other party

$ 2,000,000

Litigation settlement

$ 75,000,000

$ 75,500,000

Proposed settlement amount

76,000,000

Cloud computing services

Other Commitments [Line Items]

Contractual obligation

$ 17,100,000

Number of vendors related to contractual obligation | vendor

1

Putative securities class action

Other Commitments [Line Items]

Number of lawsuits filed | lawsuit

2

Number of lawsuits consolidated | lawsuit

2

Litigation settlement

$ 75,500,000

Estimated litigation liability, current, reduction in estimate

500,000

Litigation settlement, estimated amount to be funded by insurance coverage

6,600,000

Stockholder derivative lawsuits, CA

Other Commitments [Line Items]

Number of lawsuits filed | lawsuit

2

Number of lawsuits consolidated | lawsuit

2

Stockholder derivative lawsuits, District Of Delaware

Other Commitments [Line Items]

Number of lawsuits filed | lawsuit

2

Number of lawsuits consolidated | lawsuit

2

Stockholder derivative lawsuits, Delaware Chancery Court

Other Commitments [Line Items]

Number of lawsuits filed | lawsuit

2

Number of lawsuits consolidated | lawsuit

2

Federal Class Action

Other Commitments [Line Items]

Litigation settlement, amount awarded to other party

75,000,000

$ 75,000,000

State Class Action

Other Commitments [Line Items]

Litigation settlement, amount awarded to other party

1,000,000

$ 500,000

Certain facility lease agreements | Irrevocable letters of credit

Other Commitments [Line Items]

Letters of credit available

4,500,000

4,500,000

Letters of credit outstanding

$ 0

$ 0

Income Taxes (Details)

Income Taxes (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Income Tax Disclosure [Abstract]
Loss before income taxes	$ (21,975)	$ (29,381)	$ (40,801)	$ (52,241)
Income tax provision	$ 587	$ 529	$ 1,056	$ 837
Effective tax rate	(2.70%)	(1.80%)	(2.60%)	(1.60%)

Stockholders' Equity - Narrativ

Stockholders' Equity - Narrative (Details)	Jul. 31, 2023 vote $ / shares shares
Class of Stock [Line Items]
Preferred stock authorized (in shares)	10,000,000
Preferred stock par value (in dollars per share) | $ / shares	$ 0.0001
Preferred stock issued (in shares)	0
Preferred stock outstanding (in shares)	0
Class A common stock
Class of Stock [Line Items]
Number of votes for each share of stock held (in votes) | vote	1
Common stock authorized (in shares)	500,000,000
Common stock par value (in dollars per share) | $ / shares	$ 0.0001
Common stock issued (in shares)	132,400,000
Common stock outstanding (in shares)	132,400,000
Class B common stock
Class of Stock [Line Items]
Number of votes for each share of stock held (in votes) | vote	10
Common stock authorized (in shares)	500,000,000
Common stock par value (in dollars per share) | $ / shares	$ 0.0001
Common stock issued (in shares)	8,100,000
Common stock outstanding (in shares)	8,100,000

Stockholders' Equity - Componen

Stockholders' Equity - Components of Accumulated Other Comprehensive Loss (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Components of accumulated other comprehensive loss
Beginning balance	$ 103,683	$ 188,856	$ 97,160	$ 170,607
Foreign currency translation adjustment	(404)	(316)	(687)	(675)
Unrealized gain on available-for-sale securities	172	(278)	512	(676)
Ending balance	112,727	192,665	112,727	192,665
AOCI
Components of accumulated other comprehensive loss
Beginning balance	(862)	(865)	(919)	(108)
Ending balance	(1,094)	$ (1,459)	(1,094)	$ (1,459)
Foreign Currency Translation Adjustment
Components of accumulated other comprehensive loss
Beginning balance			(343)
Foreign currency translation adjustment			(687)
Ending balance	(1,030)		(1,030)
Unrealized Loss on Available-for-Sale Securities
Components of accumulated other comprehensive loss
Beginning balance			(576)
Unrealized gain on available-for-sale securities			512
Ending balance	$ (64)		$ (64)

Employee Stock Plans - Narrativ

Employee Stock Plans - Narrative (Details) shares in Thousands	3 Months Ended	6 Months Ended
	Apr. 30, 2023 shares	Jul. 31, 2023 purchase_period tranche shares
PSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Granted (in shares)	9,600	300
PSUs | Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of tranches | tranche		2
PSUs | Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of tranches | tranche		3
2018 Equity Incentive Plan | Class A common stock
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved and available for issuance (in shares)		29,300
2006 Stock Plan and 2015 Equity Incentive Plan | Stock Options and RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Aggregate equity awards outstanding (in shares)		4,000
2018 ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Common stock reserved and available for issuance (in shares)		4,900
ESPP offering period (in months)		24 months
Number of purchase periods in offering period | purchase_period		4
Term of purchase period (in months)		6 months
Purchase price, percentage of fair market value		85%

Employee Stock Plans - Stock Op

Employee Stock Plans - Stock Option Activity (Details) $ / shares in Units, shares in Thousands, $ in Thousands	6 Months Ended	12 Months Ended
	Jul. 31, 2023 USD ($) $ / shares shares	Jan. 31, 2023 USD ($) $ / shares shares
Shares Subject To Outstanding Stock Options
Outstanding, beginning balance (in shares) | shares	7,761
Exercised (in shares) | shares	(202)
Cancelled (in shares) | shares	(775)
Forfeited (in shares) | shares	(147)
Outstanding, ending balance (in shares) | shares	6,637	7,761
Exercisable (in shares) | shares	4,657
Vested and expected to vest (in shares) | shares	6,598
Weighted-Average Exercise Price
Weighted average exercise price, beginning balance (in dollars per share) | $ / shares	$ 9.28
Exercised (in dollars per share) | $ / shares	4.67
Cancelled (in dollars per share) | $ / shares	13.28
Forfeited (in dollars per share) | $ / shares	12.99
Weighted average exercise price, ending balance (in dollars per share) | $ / shares	8.87	$ 9.28
Exercisable (in dollars per share) | $ / shares	5.45
Vested and expected to vest (in dollars per share) | $ / shares	$ 8.84
Average Remaining Contractual Term (Years)
Average remaining contractual term (years), outstanding	4 years 2 months 12 days	5 years
Average remaining contractual term (years), exercisable	3 years 1 month 6 days
Average remaining contractual term (years), vested and expected to vest	4 years 2 months 12 days
Aggregate Intrinsic Value
Aggregate intrinsic value, outstanding | $	$ 29,412	$ 14,505
Aggregate intrinsic value, exercisable | $	29,240
Aggregate intrinsic value, vested and expected to vest | $	$ 29,402

Employee Stock Plans - Grant Da

Employee Stock Plans - Grant Date Fair Value and Intrinsic Value of Options Exercised (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Share-Based Payment Arrangement [Abstract]
Weighted-average grant date fair value per share of options granted during each respective period (in dollars per share)	$ 0	$ 5.54	$ 0	$ 5.54
Aggregate intrinsic value of options exercised during each respective period	$ 651	$ 941	$ 1,030	$ 2,030

Employee Stock Plans - RSU and

Employee Stock Plans - RSU and PSU Activity (Details) - $ / shares shares in Thousands	3 Months Ended	6 Months Ended
	Apr. 30, 2023	Jul. 31, 2023
RSUs
Number Outstanding
Outstanding, beginning balance (in shares)	12,504	12,504
Granted (in shares)		7,392
Vested (in shares)		(3,950)
Forfeited (in shares)		(995)
Outstanding, ending balance (in shares)		14,951
Weighted-Average Grant Date Fair Value
Outstanding, beginning balance (in dollars per share)	$ 12.98	$ 12.98
Granted (in dollars per share)		8.10
Vested (in dollars per share)		12.66
Forfeited (in dollars per share)		13.17
Outstanding, ending balance (in dollars per share)		$ 10.64
PSUs
Number Outstanding
Outstanding, beginning balance (in shares)	2,905	2,905
Granted (in shares)	9,600	300
Forfeited (in shares)		(350)
Outstanding, ending balance (in shares)		2,855
Weighted-Average Grant Date Fair Value
Outstanding, beginning balance (in dollars per share)	$ 15.21	$ 15.21
Granted (in dollars per share)		10.68
Forfeited (in dollars per share)		15.21
Outstanding, ending balance (in dollars per share)		$ 14.73

Employee Stock Plans - Valuatio

Employee Stock Plans - Valuation Assumptions for Estimated Fair Value of ESPP (Details) - 2018 ESPP - $ / shares	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of common stock (in dollars per share)	$ 11.55	$ 8.91	$ 11.55	$ 8.91
Expected volatility, minimum (percent)	37.10%	44.40%	37.10%	44.40%
Expected volatility, maximum (percent)	45.70%	52.30%	45.70%	52.30%
Risk-free interest rate, minimum (percent)	3%	2.30%	3%	2.30%
Risk-free interest rate, maximum (percent)	4.80%	3.20%	4.80%	3.20%
Expected dividend yield (percent)	0%	0%	0%	0%
Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (in years)	6 months	6 months	6 months	6 months
Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected term (in years)	2 years	2 years	2 years	2 years

Employee Stock Plans - Stock-Ba

Employee Stock Plans - Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Cost of Revenue
Stock-based compensation expense	$ 26,648	$ 28,213	$ 51,872	$ 51,038
Cost of subscription revenue
Cost of Revenue
Stock-based compensation expense	2,180	2,281	4,539	4,080
Cost of professional services revenue
Cost of Revenue
Stock-based compensation expense	3,229	3,690	6,250	6,707
Research and development
Cost of Revenue
Stock-based compensation expense	6,752	7,465	13,496	13,431
Sales and marketing
Cost of Revenue
Stock-based compensation expense	8,689	9,959	16,666	17,415
General and administrative
Cost of Revenue
Stock-based compensation expense	$ 5,798	$ 4,818	$ 10,921	$ 9,405

Employee Stock Plans - Unrecogn

Employee Stock Plans - Unrecognized Compensation Cost (Details) $ in Thousands	6 Months Ended
	Jul. 31, 2023 USD ($)
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost, stock options	$ 2,796
Weighted-average recognition period (in years)	1 year 3 months 18 days
RSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost	$ 135,092
Weighted-average recognition period (in years)	2 years 1 month 6 days
PSUs
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost	$ 22,061
Weighted-average recognition period (in years)	1 year 4 months 24 days
2018 ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation cost	$ 6,921
Weighted-average recognition period (in years)	10 months 24 days

Warrants to Purchase Shares o_3

Warrants to Purchase Shares of Common Stock - Narrative (Details) - USD ($) $ / shares in Units, $ in Thousands, shares in Millions	Mar. 24, 2022	Jul. 31, 2023	Jan. 31, 2023
Class of Warrant or Right [Line Items]
Warrant liability		$ 7,585	$ 2,829
Silver Lake Warrants
Class of Warrant or Right [Line Items]
Number of securities called by warrants (in shares)	7.5	7.5
Warrants term	7 years
Term after initial closing date for required written approval	18 months
Make-whole fundamental change scenarios, issuance of stock as percentage of outstanding shares for requirement of shareholder approval	20%
Warrants classified as liability (in shares)	2.8
Warrant liability	$ 12,000
Silver Lake Warrants | Warrants, tranche one
Class of Warrant or Right [Line Items]
Number of securities called by warrants (in shares)	2.5
Exercise price of warrants (in dollars per share)	$ 20
Silver Lake Warrants | Warrants, tranche two
Class of Warrant or Right [Line Items]
Number of securities called by warrants (in shares)	2.5
Exercise price of warrants (in dollars per share)	$ 22
Silver Lake Warrants | Warrants, tranche three
Class of Warrant or Right [Line Items]
Number of securities called by warrants (in shares)	2.5
Exercise price of warrants (in dollars per share)	$ 24

Warrants to Purchase Shares o_4

Warrants to Purchase Shares of Common Stock - Valuation Inputs (Details) - Warrant liability	Jul. 31, 2023	Jan. 31, 2023	Mar. 24, 2022
Fair value of common stock
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	11.42		7.24
Restriction period (in months)	18 months	18 months
Exercise price (in dollars per share) | Minimum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	22	22
Exercise price (in dollars per share) | Maximum
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	24	24
Expected volatility
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	0.420		0.412
Expected term (in years)
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input, term	5 years 8 months 12 days		6 years 2 months 12 days
Risk-free interest rate
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	0.042		0.036
Expected dividend yield
Fair Value Measurement Inputs and Valuation Techniques [Line Items]
Measurement input	0		0

Warrants to Purchase Shares o_5

Warrants to Purchase Shares of Common Stock - Realized Losses and Gains on the Liability-Classified Warrants (Details) - USD ($) $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Class of Warrant or Right [Line Items]
(Loss) gain on revaluation of liability-classified Warrants	$ (4,786)	$ 4,524	$ (4,756)	$ 8,896
Silver Lake Warrants
Class of Warrant or Right [Line Items]
(Loss) gain on revaluation of liability-classified Warrants	$ (4,786)	$ 4,524	$ (4,756)	$ 8,896

Net Loss Per Share - Basic and

Net Loss Per Share - Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended		6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022	Jul. 31, 2023	Jul. 31, 2022
Numerator:
Net loss	$ (22,562)	$ (29,910)	$ (41,857)	$ (53,078)
Denominator:
Weighted-average common shares outstanding, basic (in shares)	138,605	130,280	137,417	129,384
Weighted-average common shares outstanding, diluted (in shares)	138,605	130,280	137,417	129,384
Net loss per share, basic (in dollars per share)	$ (0.16)	$ (0.23)	$ (0.30)	$ (0.41)
Net loss per share, diluted (in dollars per share)	$ (0.16)	$ (0.23)	$ (0.30)	$ (0.41)

Net Loss Per Share - Potentiall

Net Loss Per Share - Potentially Dilutive Securities Not Included in the Diluted Per Share Calculations (Details) - shares shares in Thousands	6 Months Ended
	Jul. 31, 2023	Jul. 31, 2022
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	44,733	45,802
Unvested RSUs issued and outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	14,951	14,591
Initial Notes conversion
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	12,500	12,500
Warrants
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	7,500	7,500
Issued and outstanding stock options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	6,637	8,098
Unvested PSUs issued and outstanding
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	2,855	2,905
Shares committed under ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Potentially dilutive securities not included in the diluted per share calculation (in shares)	290	208