Revenues | Note 3. Revenues The following table presents the Company’s reportable segment revenues, disaggregated by revenue source. T he Company disaggregates revenue from contracts with customers into major product lines. The Company has determined that disaggregating revenue into these categories achieves the disclosure objective to depict how the nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factors. As noted in the business segment reporting information in Note 15, the Company’s reportable segments are Terminix, American Home Shield and Franchise Services Group. Terminix American Home Shield Franchise Services Group Total Three months ended September 30, Three months ended September 30, Three months ended September 30, Three months ended September 30, (In millions) 2018 2017 2018 2017 2018 2017 2018 2017 Major service line Residential Pest Control $ 180 $ 162 $ — $ — $ — $ — $ 180 $ 162 Commercial Pest Control 90 66 — — — — 90 66 Termite and Other Services 143 144 — — — — 143 144 Home Service Plans — — 377 346 — — 377 346 Royalty Fees — — — — 31 32 31 32 Janitorial National Accounts — — — — 17 15 17 15 Sales of Products and Other 22 23 — — 12 9 34 31 Corporate — — — — — — — — Total $ 436 $ 395 $ 377 $ 346 $ 60 $ 55 $ 873 $ 797 Terminix American Home Shield Franchise Services Group Total Nine months ended September 30, Nine months ended September 30, Nine months ended September 30, Nine months ended September 30, (In millions) 2018 2017 2018 2017 2018 2017 2018 2017 Major service line Residential Pest Control $ 493 $ 467 $ — $ — $ — $ — $ 493 $ 467 Commercial Pest Control 234 192 — — — — 234 192 Termite and Other Services 471 470 — — — — 471 470 Home Service Plans — — 979 899 — — 979 899 Royalty Fees — — — — 99 95 99 95 Janitorial National Accounts — — — — 48 38 48 38 Sales of Products and Other 61 60 — — 36 24 97 84 Corporate — — — — — — 1 1 Total $ 1,259 $ 1,188 $ 979 $ 899 $ 183 $ 157 $ 2,422 $ 2,246 At contract inception, the Company assesses the goods and services promised in its contracts with customers and identifies a performance obligation for each promise to transfer to the customer a good or service (or a bundle of goods and services) that is distinct. To identify the performance obligation, the Company considers all of the goods and services promised in the contract regardless of whether they are explicitly stated or are implied by customary business practices. Terminix segment Residential pest control services Residential pest control services can be for one-time or recurring services. Revenues from residential pest control services are recognized at the agreed-upon contractual amount over time as the services are provided, most of which are started and completed within one day, as the customer simultaneously receives and consumes the benefits of the services as they are performed. Upon completion of service, a receivable is recorded related to this revenue as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered. Commercial pest control services Commercial pest control services are largely for recurring services. Revenues from commercial pest control services are recognized at the agreed-upon contractual amount over time as the services are provided, most of which are started and completed within one day, as the customer simultaneously receives and consumes the benefits of the services as they are performed. Upon completion of service, a receivable is recorded related to this revenue as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered. Termite and other services The Company eradicates termites through the use of baiting systems and non-baiting methods (e.g., fumigation or liquid treatments). Termite services using liquid and baiting systems are sold through annual renewable contracts. The Company also performs other termite related services, including wildlife exclusion, crawl space encapsulation and attic insulation, which may be one-time or renewable services. Revenue for termite services are recognized at the agreed-upon contractual amount upon the completion of the service. All termite services are generally started and completed within one day. Upon completion of the service, a receivable is recorded related to this revenue as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered. Most termite services can be renewed after the initial year. Revenue on renewal contracts is recognized upon completion of an annual inspection and receipt of payment from the customer which evidences the extension of the contract into a renewal period. Advanced r enewal payments generate a contract liability and are deferred until the related renewal period. Termite inspection and protection contracts are frequently sold through annual contracts. For these contracts, the Company has a stand ready obligation of which the customer receives and consumes the benefits over the annual period. Associated service costs are expensed as incurred. The Company measures progress toward satisfaction of its stand ready obligation over time using costs incurred as the measure of progress under the input method, which results in straight-line recognition of revenue. Payments are received at the commencement of the contract, which generates a contract liability, or in installments over the contract period. Sales of products and other Product revenues are generated from selling products to distributors and franchisees. Revenues from product sales are generally recognized once control of the products transfers to the customer. A receivable is recorded related to these sales as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after a customer is invoiced. American Home Shield segment Home service plans Home service plan contracts are sold through annual renewable contracts and customer payments are received at the commencement of the contract or in installments over the contract period, which generates a contract liability. The Company recognizes revenue related to these contracts at the agreed-upon contractual amount over time using the input method in proportion to the costs expected to be incurred in performing services under the contracts. As the costs to fulfill the obligations of the service plan contracts are incurred on an other than straight-line basis, the Company utilizes historical evidence to estimate the expected claims expense and related timing of such costs. This adjustment to the straight-line revenue creates a contract asset or contract liability. The Company regularly reviews its estimates of claims costs and adjusts the estimates when appropriate. Franchise Services Group segment Royalty fees The Company has franchise agreements in its ServiceMaster Restore, ServiceMaster Clean, Merry Maids, Furniture Medic and AmeriSpec businesses. Royalty fee revenue consists principally of sales-based royalties received as part of the consideration for the franchise right and is calculated as a percentage of customer level revenue. Revenue is recognized by the Company at the agreed-upon contractual rates over time as the customer level revenue is generated by the franchisees. A receivable is recognized for an estimate of the unreported royalty fees, which are reported and remitted to the Company in arrears. Janitorial national accounts National account revenues are recognized at the agreed-upon contractual amounts over time as services are completed based on contractual arrangements to provide services at the customers’ locations. The Company engages either a franchisee or non-franchisee business to perform the services. Under these agreements, the Company is directly responsible for providing the services and receives payment directly from the customer. A receivable is recorded related to this revenue as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after services have been rendered. Sales of products and other Product revenues are generated from selling products to franchisees. Revenues from product sales are generally recognized once control of the products transfers to the customer. A receivable is recorded related to these sales as the Company has an unconditional right to invoice and receive payment. Payments are typically received shortly after a customer is invoiced. Initial franchise fees result from the sale of a franchise license, which includes the use of the name, trademarks and proprietary methods. The franchise license is considered symbolic intellectual property and revenue related to the sale of this right is recognized at the agreed-upon contractual amount over the term of the initial franchise agreement. Franchisees contribute a percentage of customer level revenue into a national advertising fund managed by the Company. In cases where the Company has ultimate control of the marketing and advertising, the Company recognizes both revenue and expense for the amount earned. Prior to the adoption of ASC 606, this revenue was recorded net of the advertising expense incurred. The impact to revenues as a result of applying ASC 606 was an increase o f $4 million and $11 million for the three and nine months ended September 30, 2018, respectively. In addition, the Company has contractual arrangements with several national insurance companies to maintain a call center which receives and provides non-recurring disaster recovery and restoration referrals from the insurers to qualifying franchisees. The Company receives a referral fee from the franchisee. The Company recognizes the referral fee at the agreed-upon contractual amount as revenue in the month the referral is issued. Costs to obtain a contract with a customer Terminix and American Home Shield The Company capitalizes the incremental costs of obtaining a contract with a customer, primarily commissions, and recognizes the expense on a straight-line basis over the expected customer relationship period. As of January 1, 2018, the date the Company adopted ASC 606, the Company capitalized a total of $61 million at Terminix and $21 million at American Home Shield in deferred customer acqu isition costs related to contracts that were not completed. As of September 30, 2018, the Company had long-term deferred customer acquisition costs of $78 million at Terminix and $21 million at A merican Home Shield related to contracts that were not completed. In the three and nine months ended September 30, 2018, the amount of amortization was $18 million and $50 million, resp ectively, at Terminix and $6 million and $17 million, respectively, at American Home Shield. There was no impairment loss in relation to costs capitalized. Franchise Services Group The Company capitalizes the incremental costs of selling a new franchise license, primarily commissions, and recognizes the expense over the term of the initial franchise agreement. As of January 1, 2018, the date the Company adopted ASC 606, the Company capitalized a total of $1 million in deferred customer acquisition costs related to contracts that were not completed. As of September 30, 2018, the Company had capitalized a total of $1 million in deferred customer acquisition costs related to contracts that were not completed. In the three and nine months ended September 30, 2018, the amount of amortization was less than $1 million and $1 million, respectively. There was no impairment loss in relation to costs capitalized. Contract balances Timing of revenue recognition may differ from the timing of invoicing to customers. Contracts with customers are generally for a period of one year or less, and are generally renewable. The Company records a receivable related to revenue recognized on services once the Company has an unconditional right to invoice and receive payment in the future related to the services provided. All accounts receivables are recorded within Receivables, less allowances, on the condensed consolidated statements of financial position. The current portion of Notes receivable, which represent amounts financed for customers through the Company’s financing subsidiary, are included within Receivables, less allowances, on the condensed consolidated statement of financial position and totaled $44 million as of September 30, 2018. Deferred revenue represents a contract liability and is recognized when cash payments are received in advance of the performance of services, including when the amounts are refundable. For Terminix, amounts are recognized as revenue upon completion of services. For American Home Shield, amounts are recognized as revenue in proportion to the costs expected to be incurred in performing services under the Company’s contracts. Deferred revenue by segment was as follows (in millions): As of As of (In millions) September 30, 2018 December 31, 2017 Terminix $ 93 $ 90 American Home Shield 176 573 Franchise Services Group (1) 11 — Total $ 280 $ 663 ___________________________________ (1) Includes approximately $7 million of Franchise Services Group Deferred revenue included within Other long-term obligations, primarily self-insurance claims on the condensed consolidated statement of financial position as of September 30, 2018. Changes in deferred revenue for the nine months ended September 30, 2018 were as follows (in millions): (In millions) Deferred revenue Balance, January 1, 2018 $ 284 Deferral of revenue 448 Recognition of deferred revenue (451) Balance, September 30, 2018 $ 280 There was approximately $51 million and $247 million of rev enue recognized in the three and nine months ended September 30, 2018, that was included in the deferred revenue balance as of January 1, 2018. At American Home Shield, there was a contract asset of $29 million as of September 30, 2018, included within Prepaid expenses and other assets on the Condensed Consolidated Statements of Financial Position, related to the recognition of American Home Shield monthly pay customer revenue on an other than straight-line basis to match the timing of cost recognition. Arrangements with Multiple Performance Obligations The Company’s contracts with customers may include multiple performance obligations. For such arrangements, we allocate revenue to each performance obligation based on its relative standalone selling price. Any discounts given are allocated to the services to which the discounts relate. Practical Expedients and Exemptions The Company offers certain interest-free contracts to customers where payments are received over a period not exceeding one year. Additionally, certain Terminix customers may pay in advance for services and American Home Shield customers have the option to pay for an annual home service plan in advance. The Company does not adjust the promised amount of consideration for the effects of these financing components. At contract inception, the period of time between the performance of services and the customer payment is one year or less. Revenue is recognized net of any taxes collected from customers which are subsequently remitted to taxing authorities. The Company does not disclose the value of unsatisfied performance obligations for contracts with an original expected length of one year or less. Certain non-commission related incremental costs to obtain a contract with a customer are expensed as incurred because the amortization period would have been one year or less. These costs are included in Selling and administrative expenses on the condensed consolidated statements of operations and comprehensive income. The Company utilizes the portfolio approach to recognize revenue in situations where a portfolio of contracts have similar characteristics. The revenue recognized under the portfolio approach is not materially different than if every individual contract in the portfolio was accounted for separately. Impact of ASC 606 on the Condensed Consolidated Financial Statements The Company recorded a net reduction to opening retained earnings of $16 million, net of tax, as of January 1, 2018 due to the cumulative impact of adopting ASC 606. Changes to the condensed consolidated statements of operations and comprehensive income include: i) c osts of obtaining a contract that would have been incurred regardless of whether the contract was obtained, such as direct mail and digital advertising, are now expensed as incurred; ii) initial fees and the related commissions from sales of franchise licenses, previously recognized in the year of the sale, are now recognized over the term of the initial franchise agreement; iii) Franchise Services Group national advertising fund income, previously recorded net of advertising expense incurred for the Company’s advertising programs, will now be reported gross, generally with offsetting increases to both revenue and expense such that there will not be a significant, if any, impact on net income; and iv) commissions costs at Terminix and American Home Shield incremental to a successful sale are deferred and recognized over the expected customer relationship period. Previously, commissions and other sales-related costs were deferred and recognized over the initial contract period. Changes to the condensed consolidated statements of financial position include: i) the reclassification of Receivables to contract assets which are presented net of contract liabilities within Deferred revenue and ii) the reclassification of Deferred customer acquisition costs to long-term assets as costs are recognized over the expected customer relationship period , which is in excess of one year. Previously, when a customer elected to pay for their home service plan contract on a monthly basis, Receivables and Deferred revenue were recorded based on the total amount due from the customer. Receivables were reduced as amounts were paid, and the Deferred revenue was amortized over the life of the contract. Currently, only the portion of the contract that is due in the current month will be recorded within Receivables. The following tables compare affected lines of the condensed consolidated financial statements as prepared under the provisions of ASC 606 to a presentation of these financial statements under the prior revenue recognition guidance (in millions): As of September 30, 2018 Condensed Consolidated Statement of Financial Position As reported Under Prior Revenue Recognition Guidance Current Assets: Receivables $ 196 $ 671 Prepaid expenses and other assets 107 91 Deferred customer acquisition costs — 44 Other Assets: Deferred customer acquisition costs 101 — Total Assets $ 5,612 $ 6,014 Current Liabilities: Deferred revenue $ 273 $ 715 Other Long-Term Liabilities: Deferred taxes 535 528 Other long-term obligations, primarily self-insured claims 187 180 Total Liabilities 4,189 4,617 Accumulated deficit (674) (692) Accumulated other comprehensive income 23 23 Net Income 207 199 Liabilities and Equity $ 5,612 $ 6,014 Three months ended September 30, 2018 Condensed Consolidated Statement of Operations and Comprehensive Income As reported Under Prior Revenue Recognition Guidance Revenue $ 873 $ 869 Cost of services rendered and products sold 481 481 Selling and administrative expenses 229 227 Provision for income taxes 29 29 Net Income $ 71 $ 68 Nine months ended September 30, 2018 Condensed Consolidated Statement of Operations and Comprehensive Income As reported Under Prior Revenue Recognition Guidance Revenue $ 2,422 $ 2,411 Cost of services rendered and products sold 1,309 1,310 Selling and administrative expenses 651 646 Provision for income taxes 77 76 Net Income $ 207 $ 199 The adoption of ASC 606 had no significant impact on the Company’s cash flows. The aforementioned impacts resulted in offsetting shifts in cash flows from operations between net income and various change in working capital line items. |