Significant Payors | 12. Significant Payors The Company’s revenue by payor type was as follows: Personal Care Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2022 2021 2022 2021 Amount % of Amount % of Amount % of Amount % of State, local and other governmental programs $ 88,448 49.4 % $ 83,821 49.5 % $ 257,817 49.4 % $ 253,052 49.5 % Managed care organizations 83,199 46.4 76,890 45.3 241,164 46.1 231,211 45.3 Private pay 4,521 2.6 4,934 2.9 13,758 2.6 14,883 2.9 Commercial insurance 1,870 1.0 2,459 1.4 5,988 1.1 7,481 1.5 Other 1,142 0.6 1,505 0.9 4,415 0.8 4,117 0.8 Total personal care segment net service revenues $ 179,180 100.0 % $ 169,609 100.0 % $ 523,142 100.0 % $ 510,744 100.0 % Hospice Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2022 2021 2022 2021 Amount % of Amount % of Amount % of Amount % of Medicare $ 46,537 90.6 % $ 36,280 92.7 % $ 137,174 90.8 % $ 104,715 93.4 % Commercial insurance 2,772 5.4 1,154 3.0 7,742 5.1 2,648 2.4 Managed care organizations 1,815 3.5 1,514 3.9 5,498 3.6 4,396 3.9 Other 235 0.5 147 0.4 746 0.5 339 0.3 Total hospice segment net service revenues $ 51,359 100.0 % $ 39,095 100.0 % $ 151,160 100.0 % $ 112,098 100.0 % Home Health Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2022 2021 2022 2021 Amount % of Amount % of Amount % of Amount % of Medicare $ 7,320 73.5 % $ 6,372 80.1 % $ 21,727 73.0 % $ 13,699 80.5 % Managed care organizations 1,998 20.1 1,218 15.3 6,160 20.7 2,838 16.7 Other 638 6.4 368 4.6 1,881 6.3 478 2.8 Total home health segment net service revenues $ 9,956 100.0 % $ 7,958 100.0 % $ 29,768 100.0 % $ 17,015 100.0 % The Company derives a significant amount of its revenue from its operations in Illinois, New Mexico and New York. The percentages of segment revenue for each of these significant states were as follows: Personal Care Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2022 2021 2022 2021 Amount % of Amount % of Amount % of Amount % of Illinois $ 92,804 51.8 % $ 81,959 48.3 % $ 266,284 50.9 % $ 240,131 47.0 % New Mexico 26,912 15.0 24,214 14.3 78,825 15.1 73,291 14.3 New York (1) 20,997 11.7 24,127 14.2 63,510 12.1 77,237 15.1 All other states 38,467 21.5 39,309 23.2 114,523 21.9 120,085 23.6 Total personal care segment net service revenues $ 179,180 100.0 % $ 169,609 100.0 % $ 523,142 100.0 % $ 510,744 100.0 % (1) In 2019, New York initiated a new Request For Offer (“RFO”) process to competitively procure CDPAP fiscal intermediaries. The Company was not selected in the initial RFO process. We submitted a formal protest in response to the selection process, which was filed and accepted in March 2021, but we have not received a response to the formal protest. The Company continues to consider other arrangements and to pursue our protest of the award. The New York fiscal year 2023 state budget, passed in April 2022, amends the current Fiscal Intermediary RFO process to authorize all fiscal intermediaries that submitted an RFO application and served at least 200 clients in New York City or 50 clients in other counties between January 1, 2020 and March 31, 2020 to contract with the New York State Department of Health and continue to operate in all counties contained in their application, if the fiscal intermediary submits an attestation and supporting information to the New York State Department of Health no later than November 29, 2022. Under this provision, the Company is allowed to continue to contract with all of its current payors for CDPAP services, as of the contract award date, which is anticipated to be January 15, 2023. The Company continues to assess the future of its participation in this program. Given the status of the program, the Company has suspended materially all of its new patient admissions under the New York CDPAP program. Hospice Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2022 2021 2022 2021 Amount % of Amount % of Amount % of Amount % of Ohio $ 18,139 35.3 % $ 15,868 40.6 % $ 51,714 34.2 % $ 44,676 39.8 % Illinois (2) 12,188 23.7 — — 35,290 23.3 — — New Mexico 7,789 15.2 9,268 23.7 23,867 15.8 27,216 24.3 All other states 13,243 25.8 13,959 35.7 40,289 26.7 40,206 35.9 Total hospice segment net service revenues $ 51,359 100.0 % $ 39,095 100.0 % $ 151,160 100.0 % $ 112,098 100.0 % (2) With the JourneyCare acquisition, the Company expanded its hospice services in the state of Illinois . Home Health Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2022 2021 2022 2021 Amount % of Amount % of Amount % of Amount % of New Mexico $ 8,375 84.1 % $ 7,958 100.0 % $ 24,954 83.8 % $ 17,015 100.0 % Illinois (3) 1,581 15.9 — — 4,814 16.2 — — Total home health segment net service revenues $ 9,956 100.0 % $ 7,958 100.0 % $ 29,768 100.0 % $ 17,015 100.0 % (3) With the acquisition of Summit Home Health, LLC (“Summit”) on October 1, 2021, the Company expanded its home health services in the state of Illinois . A substantial portion of the Company’s revenue and accounts receivable are derived from services performed for federal, state and local governmental agencies. We derive a significant amount of our net service revenues in Illinois, which represented 44.3 %, and 37.8 % of our net service revenues for the three months ended September 30, 2022, and 2021, respectively, and accounted for 43.5 % and 37.5 % of our net service revenues for the nine months ended September 30, 2022 and 2021, respectively. The Illinois Department on Aging, the largest payor program for the Company’s Illinois personal care operations, accounted for 21.0 % and 21.3 % of the Company’s net service revenues for the three months ended September 30, 2022 and 2021, respectively, and accounted for 20.8 % and 21.4 % of the Company’s net service revenues for the nine months ended September 30, 2022 and 2021, respectively. The related receivables due from the Illinois Department on Aging represented 15.3 % and 16.1 % of the Company’s net accounts receivable at September 30, 2022 and December 31, 2021 , respectively. |