Significant Payors | 11. Significant Payors The Company’s revenue by payor type was as follows: Personal Care Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of State, local and other governmental programs $ 100,399 50.6 % $ 85,462 49.0 % $ 195,721 50.4 % $ 169,370 49.2 % Managed care organizations 91,276 46.0 80,577 46.2 179,176 46.1 157,967 45.9 Private pay 4,137 2.2 4,610 2.7 8,363 2.2 9,236 2.7 Commercial insurance 1,637 0.8 2,093 1.2 3,306 0.9 4,117 1.2 Other 865 0.4 1,588 0.9 1,781 0.4 3,272 1.0 Total personal care segment net service revenues $ 198,314 100.0 % $ 174,330 100.0 % $ 388,346 100.0 % $ 343,962 100.0 % Hospice Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of Medicare $ 45,566 90.7 % $ 47,152 90.5 % $ 90,122 90.8 % $ 90,637 90.8 % Commercial insurance 2,726 5.4 2,726 5.2 5,273 5.3 4,970 5.0 Managed care organizations 1,567 3.1 1,968 3.8 3,214 3.2 3,683 3.7 Other 352 0.8 228 0.5 684 0.7 511 0.5 Total hospice segment net service revenues $ 50,210 100.0 % $ 52,074 100.0 % $ 99,293 100.0 % $ 99,801 100.0 % Home Health Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of Medicare $ 8,716 76.1 % $ 7,592 72.1 % $ 17,988 75.1 % $ 14,404 72.7 % Managed care organizations 2,251 19.6 2,262 21.5 4,789 20.0 4,166 21.0 Other 489 4.3 682 6.4 1,164 4.9 1,241 6.3 Total home health segment net service revenues $ 11,456 100.0 % $ 10,536 100.0 % $ 23,941 100.0 % $ 19,811 100.0 % The Company derives a significant amount of its revenue from its operations in Illinois, New Mexico and New York. The percentages of segment revenue for each of these significant states were as follows: Personal Care Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of Illinois $ 103,864 52.4 % $ 88,797 50.9 % $ 202,279 52.1 % $ 173,480 50.4 % New Mexico 27,907 14.1 26,473 15.2 56,381 14.5 51,912 15.1 New York (1) 23,841 12.0 21,127 12.1 45,727 11.8 42,513 12.4 All other states 42,702 21.5 37,933 21.8 83,959 21.6 76,057 22.1 Total personal care segment net service revenues $ 198,314 100.0 % $ 174,330 100.0 % $ 388,346 100.0 % $ 343,962 100.0 % (1) In 2019, New York initiated a new Request For Offer (“RFO”) process to competitively procure CDPAP fiscal intermediaries. The Company was not selected in the initial RFO process. We submitted a formal protest in response to the selection process, which was filed and accepted in March 2021. The New York fiscal year 2023 state budget, passed in April 2022, amends the current Fiscal Intermediary RFO process to authorize all fiscal intermediaries that submitted an RFO application and served at least 200 clients in New York City or 50 clients in other counties between January 1, 2020 and March 31, 2020 to contract with the New York State Department of Health and continue to operate in all counties contained in their application, if the fiscal intermediary submits an attestation and supporting information to the New York State Department of Health no later than November 29, 2022. The Company submitted an attestation on November 22, 2022. Under this provision, the Company is allowed to continue to contract with all of its current payors for CDPAP services as of the anticipated contract award date of April 1, 2023. On June 6, 2023, the New York State Department of Health notified the Company of a contract award. The Company has resumed services under this contract to all current payors. Hospice Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of Ohio $ 19,332 38.5 % $ 17,245 33.1 % $ 37,783 38.1 % $ 33,574 33.7 % Illinois 11,606 23.1 13,561 26.0 23,087 23.3 16,078 16.1 New Mexico 6,540 13.0 7,846 15.1 13,026 13.1 23,102 23.1 All other states 12,732 25.4 13,422 25.8 25,397 25.5 27,047 27.1 Total hospice segment net service revenues $ 50,210 100.0 % $ 52,074 100.0 % $ 99,293 100.0 % $ 99,801 100.0 % Home Health Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of New Mexico $ 8,093 70.6 % $ 9,070 86.1 % $ 17,209 71.9 % $ 16,579 83.7 % Illinois 3,363 29.4 1,466 13.9 6,732 28.1 3,232 16.3 Total home health segment net service revenues $ 11,456 100.0 % $ 10,536 100.0 % $ 23,941 100.0 % $ 19,811 100.0 % A substantial portion of the Company’s revenue and accounts receivable are derived from services performed for federal, state and local governmental agencies. We derive a significant amount of our net service revenues in Illinois, which represented 45.7 %, and 43.8 % of our net service revenues for the three months ended June 30, 2023, and 2022, respectively, and accounted for 45.4 % and 41.6 % of our net service revenues for the six months ended June 30, 2023 and 2022, respectively. The Illinois Department on Aging, the largest payor program for the Company’s Illinois personal care operations, accounted for 21.5 % and 20.7 % of the Company’s net service revenues for the three months ended June 30, 2023 and 2022, respectively, and accounted for 21.5 % and 20.7 % of the Company’s net service revenues for the six months ended June 30, 2023 and 2022, respectively. The related receivables due from the Illinois Department on Aging represented 13.0 % and 18.0 % of the Company’s net accounts receivable at June 30, 2023 and December 31, 2022 , respectively. |