Significant Payors | 12. Significant Payors The Company’s revenue by payor type was as follows: Personal Care Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of State, local and other governmental programs $ 101,821 50.4 % $ 88,448 49.4 % $ 297,541 50.4 % $ 257,817 49.4 % Managed care organizations 93,583 46.4 83,199 46.4 272,758 46.2 241,164 46.1 Private pay 3,990 2.0 4,521 2.6 12,354 2.1 13,758 2.6 Commercial insurance 1,631 0.8 1,870 1.0 4,937 0.8 5,988 1.1 Other 856 0.4 1,142 0.6 2,637 0.5 4,415 0.8 Total personal care segment net service revenues $ 201,882 100.0 % $ 179,180 100.0 % $ 590,227 100.0 % $ 523,142 100.0 % Hospice Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of Medicare $ 47,313 89.1 % $ 46,537 90.6 % $ 137,432 90.2 % $ 137,174 90.8 % Commercial insurance 3,640 6.8 2,772 5.4 8,916 5.8 7,742 5.1 Managed care organizations 1,808 3.4 1,815 3.5 5,022 3.3 5,498 3.6 Other 360 0.7 235 0.5 1,044 0.7 746 0.5 Total hospice segment net service revenues $ 53,121 100.0 % $ 51,359 100.0 % $ 152,414 100.0 % $ 151,160 100.0 % Home Health Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of Medicare $ 11,325 72.1 % $ 7,320 73.5 % $ 29,306 73.9 % $ 21,727 73.0 % Managed care organizations 3,445 21.9 1,998 20.1 8,239 20.8 6,160 20.7 Other 948 6.0 638 6.4 2,114 5.3 1,881 6.3 Total home health segment net service revenues $ 15,718 100.0 % $ 9,956 100.0 % $ 39,659 100.0 % $ 29,768 100.0 % The Company derives a significant amount of its revenue from its operations in Illinois, New Mexico and New York. The percentages of segment revenue for each of these significant states were as follows: Personal Care Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of Illinois $ 105,206 52.1 % $ 92,804 51.8 % $ 306,711 52.0 % $ 266,284 50.9 % New Mexico 28,347 14.0 26,912 15.0 84,969 14.3 78,825 15.1 New York (1) 22,989 11.4 20,997 11.7 68,910 11.7 63,510 12.1 All other states 45,340 22.5 38,467 21.5 129,637 22.0 114,523 21.9 Total personal care segment net service revenues $ 201,882 100.0 % $ 179,180 100.0 % $ 590,227 100.0 % $ 523,142 100.0 % (1) In 2019, New York initiated a new Request For Offer (“RFO”) process to competitively procure CDPAP fiscal intermediaries. The Company was not selected in the initial RFO process. We submitted a formal protest in response to the selection process, which was filed and accepted in March 2021. The New York fiscal year 2023 state budget, passed in April 2022, amended the Fiscal Intermediary RFO process to authorize all fiscal intermediaries that submitted an RFO application and served at least 200 clients in New York City or 50 clients in other counties between January 1, 2020 and March 31, 2020 to contract with the New York State Department of Health and continue to operate in all counties contained in their application, if the fiscal intermediary submitted an attestation and supporting information to the New York State Department of Health no later than November 29, 2022. The Company submitted an attestation on November 22, 2022, which allowed the Company to continue its CDPAP fiscal intermediary operations. However, the Company decided at that time to suspend materially all of its new fee-for-service patient admissions in the CDPAP program through County Social Service Departments. On June 6, 2023, the New York State Department of Health notified the Company that it had received a contract award. Under this contract, the Company is providing services to all current payors and has resumed new fee-for-service patient admissions through County Social Service Departments in the CDPAP program. Hospice Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of Ohio $ 18,916 35.6 % $ 18,139 35.3 % $ 55,363 36.3 % $ 51,714 34.2 % Illinois 12,477 23.5 12,188 23.7 34,750 22.8 35,290 23.3 New Mexico 7,619 14.3 7,789 15.2 23,688 15.5 23,867 15.8 All other states 14,109 26.6 13,243 25.8 38,612 25.4 40,289 26.7 Total hospice segment net service revenues $ 53,121 100.0 % $ 51,359 100.0 % $ 152,414 100.0 % $ 151,160 100.0 % Home Health Segment For the Three Months Ended September 30, For the Nine Months Ended September 30, 2023 2022 2023 2022 Amount % of Amount % of Amount % of Amount % of New Mexico $ 8,040 51.2 % $ 8,375 84.1 % $ 25,277 63.7 % $ 24,954 83.8 % Illinois 2,909 18.5 1,581 15.9 9,539 24.1 4,814 16.2 Tennessee 4,769 30.3 — — 4,843 12.2 — — Total home health segment net service revenues $ 15,718 100.0 % $ 9,956 100.0 % $ 39,659 100.0 % $ 29,768 100.0 % A substantial portion of the Company’s revenue and accounts receivable are derived from services performed for federal, state and local governmental agencies. We derive a significant amount of our net service revenues in Illinois, which represented 44.5 % and 44.3 % of our net service revenues for the three months ended September 30, 2023, and 2022, respectively, and accounted for 44.9 % and 43.5 % of our net service revenues for the nine months ended September 30, 2023 and 2022, respectively. The Illinois Department on Aging, the largest payor program for the Company’s Illinois personal care operations, accounted for 20.5 % and 21.0 % of the Company’s net service revenues for the three months ended September 30, 2023 and 2022, respectively, and accounted for 21.2 % and 20.8 % of the Company’s net service revenues for the nine months ended September 30, 2023 and 2022, respectively. The related receivables due from the Illinois Department on Aging represented 20.5 % and 18.0 % of the Company’s net accounts receivable at September 30, 2023 and December 31, 2022 , respectively. |