Significant Payors | 11. Significant Payors The Company’s revenue by payor type was as follows: Personal Care Segment For the Three Months Ended March 31, 2024 2023 Amount % of Segment Amount % of Segment State, local and other governmental programs $ 107,754 51.8 % $ 95,320 50.1 % Managed care organizations 94,276 45.3 87,901 46.3 Private pay 3,906 1.9 4,226 2.2 Commercial insurance 1,486 0.7 1,669 0.9 Other 581 0.3 916 0.5 Total personal care segment net service revenues $ 208,003 100.0 % $ 190,032 100.0 % Hospice Segment For the Three Months Ended March 31, 2024 2023 Amount % of Segment Amount % of Segment Medicare $ 50,652 90.7 % $ 44,556 90.7 % Commercial insurance 3,134 5.6 2,547 5.2 Managed care organizations 1,817 3.3 1,647 3.4 Other 260 0.4 332 0.7 Total hospice segment net service revenues $ 55,863 100.0 % $ 49,082 100.0 % Home Health Segment For the Three Months Ended March 31, 2024 2023 Amount % of Segment Amount % of Segment Medicare $ 11,663 69.1 % $ 9,270 74.2 % Managed care organizations 4,400 26.1 2,539 20.3 Other 817 4.8 676 5.5 Total home health segment net service revenues $ 16,880 100.0 % $ 12,485 100.0 % The Company derives a significant amount of its revenue from its operations in Illinois, New Mexico, New York and Ohio. The percentages of segment revenue for each of these significant states were as follows: Personal Care Segment For the Three Months Ended March 31, 2024 2023 Amount % of Segment Amount % of Segment Illinois $ 107,575 51.8 % $ 98,414 51.8 % New Mexico 28,967 13.9 28,474 15.0 New York (1) 23,534 11.3 21,885 11.5 All other states 47,927 23.0 41,259 21.7 Total personal care segment net service revenues $ 208,003 100.0 % $ 190,032 100.0 % (1) In 2019, New York initiated a new Request For Offer (“RFO”) process to competitively procure Consumer Directed Personal Assistance Program (“CDPAP”) fiscal intermediaries. The Company was not one of the entities selected to enter into contracts as a Lead Fiscal Intermediary through the initial RFO process. However, the New York legislature intervened in 2022, authorizing fiscal intermediary applicants who satisfied certain criteria to continue operating in all counties contained in their RFO application. Although the Company was permitted to continue its CDPAP fiscal intermediary operations, the Company decided in November 2022 to suspend materially all of its new fee-for-service patient admissions through County Social Service Departments in the CDPAP. On June 6, 2023, the New York State Department of Health (“NYSDOH”) notified the Company that it had received a contract award. Under this contract, the Company is providing services to all current payors and has resumed new fee-for-service patient admissions through County Social Service Departments in the CDPAP. The CDPAP continues to be a focus for changes by New York governmental authorities. For example, the New York fiscal year 2025 budget will replace the CDPAP fiscal intermediaries with a single statewide fiscal intermediary with a stated deadline of April 1, 2025. The statewide fiscal intermediary, which will be selected by the NYSDOH, will be able to subcontract with several entities to facilitate the delivery of fiscal intermediary services. All service providers seeking to offer services under CDPAP will be required to contract with the statewide fiscal intermediary or its contractors in order to offer services. The Company does not currently believe it is likely to be selected as the single statewide fiscal intermediary and it is not possible at this time to assess the likelihood of becoming a subcontractor or the financial terms of any such arrangement. At this time, it is difficult to predict the details of the implementation of these modifications and their final timeline and, thus, their impact on the Company’s business and operations. However, we expect this could have a negative impact on our New York CDPAP business, though it would not be material to our business as a whole. Hospice Segment For the Three Months Ended March 31, 2024 2023 Amount % of Segment Amount % of Segment Ohio $ 20,236 36.2 % $ 18,451 37.6 % Illinois 12,252 21.9 11,480 23.4 New Mexico 7,515 13.5 6,486 13.2 All other states 15,860 28.4 12,665 25.8 Total hospice segment net service revenues $ 55,863 100.0 % $ 49,082 100.0 % Home Health Segment For the Three Months Ended March 31, 2024 2023 Amount % of Segment Amount % of Segment New Mexico $ 7,777 46.1 % $ 9,116 73.0 % Illinois 2,942 17.4 3,369 27.0 Tennessee 6,161 36.5 — — Total home health segment net service revenues $ 16,880 100.0 % $ 12,485 100.0 % A substantial portion of the Company’s revenue and accounts receivable are derived from services performed for federal, state and local governmental agencies. The personal care segment derives a significant amount of its net service revenues in Illinois, which represented 38.3 % and 39.1 % of our net service revenues for the three months ended March 31, 2024 and 2023, respectively. The Illinois Department on Aging, the largest payor program for the Company’s Illinois personal care operations, accounted for 20.8 % and 21.5 % of the Company’s net service revenues for the three months ended March 31, 2024 and 2023, respectively. The related receivables due from the Illinois Department on Aging represented 18.0 % and 20.7 % of the Company’s net accounts receivable at March 31, 2024 and December 31, 2023 , respectively. |