Significant Payors | 13. Significant Payors The Company’s revenue by payor type was as follows: Personal Care Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2024 2023 2024 2023 Amount % of Amount % of Amount % of Amount % of State, local and other governmental programs $ 113,002 53.1 % $ 100,399 50.6 % $ 220,756 52.5 % $ 195,721 50.4 % Managed care organizations 94,135 44.2 91,276 46.0 188,411 44.8 179,176 46.1 Private pay 3,689 1.7 4,137 2.2 7,595 1.8 8,363 2.2 Commercial insurance 1,467 0.7 1,637 0.8 2,953 0.7 3,306 0.9 Other 524 0.3 865 0.4 1,105 0.2 1,780 0.4 Total personal care segment net service revenues $ 212,817 100.0 % $ 198,314 100.0 % $ 420,820 100.0 % $ 388,346 100.0 % Hospice Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2024 2023 2024 2023 Amount % of Amount % of Amount % of Amount % of Medicare $ 51,122 91.2 % $ 45,566 90.7 % $ 101,774 91.0 % $ 90,122 90.8 % Commercial insurance 2,844 5.1 2,726 5.4 5,978 5.3 5,273 5.3 Managed care organizations 1,880 3.4 1,567 3.1 3,697 3.3 3,214 3.2 Other 184 0.3 351 0.8 444 0.4 684 0.7 Total hospice segment net service revenues $ 56,030 100.0 % $ 50,210 100.0 % $ 111,893 100.0 % $ 99,293 100.0 % Home Health Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2024 2023 2024 2023 Amount % of Amount % of Amount % of Amount % of Medicare $ 12,517 69.3 % $ 8,716 76.1 % $ 24,180 69.2 % $ 17,988 75.1 % Managed care organizations 4,676 25.9 2,251 19.6 9,076 26.0 4,789 20.0 Other 882 4.8 489 4.3 1,699 4.8 1,164 4.9 Total home health segment net service revenues $ 18,075 100.0 % $ 11,456 100.0 % $ 34,955 100.0 % $ 23,941 100.0 % During the three and six months ended June 30, 2024 and 2023 , the Company derived a significant amount of its revenue from its operations in Illinois, New Mexico, New York, Ohio and Tennessee. The percentages of segment revenue for each of these significant states were as follows: Personal Care Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2024 2023 2024 2023 Amount % of Amount % of Amount % of Amount % of Illinois $ 110,774 52.1 % $ 103,864 52.4 % $ 218,349 51.9 % $ 202,279 52.1 % New Mexico 28,644 13.5 27,907 14.1 57,611 13.7 56,381 14.5 New York (1) 23,299 10.9 23,841 12.0 46,833 11.1 45,727 11.8 All other states 50,100 23.5 42,702 21.5 98,027 23.3 83,959 21.6 Total personal care segment net service revenues $ 212,817 100.0 % $ 198,314 100.0 % $ 420,820 100.0 % $ 388,346 100.0 % (1) The selection process for CDPAP fiscal intermediaries has changed significantly in recent years and the program continues to be an area of focus for New York governmental authorities. The Company was not one of the entities selected through an RFO process to competitively procure fiscal intermediaries that was initiated in 2019 and, in November 2022, decided to suspend materially all of its new fee-for-service patient admissions through County Social Service Departments. The Company received a contract award in June 2023 and resumed new fee-for-service patient admissions. However, the New York fiscal year 2025 budget will replace the CDPAP fiscal intermediaries with a single statewide fiscal intermediary with a stated deadline of April 1, 2025. All service providers seeking to offer services under CDPAP will be required to contract with the statewide fiscal intermediary or its contractors in order to offer services. The Company does not believe it is likely to be selected as the single statewide fiscal intermediary, and it is difficult to predict the details of the implementation of these modifications and their final timeline and, thus, their impact on the Company’s business and operations. As a result of the changes and uncertainty in the state, the Company determined that its New York personal care operations no longer fit its growth strategy and reached an agreement to divest these operations. See Note 4 to the Notes to Unaudited Condensed Consolidated Financial Statements, Acquisition and Divestiture , for additional details regarding our divestiture. Hospice Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2024 2023 2024 2023 Amount % of Amount % of Amount % of Amount % of Ohio $ 20,633 36.8 % $ 19,332 38.5 % $ 40,869 36.5 % $ 37,783 38.1 % Illinois 13,003 23.2 11,606 23.1 25,255 22.6 23,087 23.3 New Mexico 6,895 12.3 6,540 13.0 14,410 12.9 13,026 13.1 All other states 15,499 27.7 12,732 25.4 31,359 28.0 25,397 25.5 Total hospice segment net service revenues $ 56,030 100.0 % $ 50,210 100.0 % $ 111,893 100.0 % $ 99,293 100.0 % Home Health Segment For the Three Months Ended June 30, For the Six Months Ended June 30, 2024 2023 2024 2023 Amount % of Amount % of Amount % of Amount % of New Mexico $ 8,300 45.9 % $ 8,093 70.6 % $ 16,077 46.0 % $ 17,209 71.9 % Illinois 3,042 16.8 3,363 29.4 5,984 17.1 6,732 28.1 Tennessee 6,733 37.3 — — 12,894 36.9 — — Total home health segment net service revenues $ 18,075 100.0 % $ 11,456 100.0 % $ 34,955 100.0 % $ 23,941 100.0 % A substantial portion of the Company’s revenue and accounts receivable are derived from services performed for federal, state and local governmental agencies. The personal care segment derives a significant amount of its net service revenues in Illinois, which represented 38.6 %, and 40.0 % of our net service revenues for the three months ended June 30, 2024, and 2023, respectively, and accounted for 38.5 % and 39.5 % of our net service revenues for the six months ended June 30, 2024 and 2023, respectively. The Illinois Department on Aging, the largest payor program for the Company’s Illinois personal care operations, accounted for 21.1 % and 21.5 % of the Company’s net service revenues for the three months ended June 30, 2024 and 2023, respectively, and accounted for 20.9 % and 21.5 % of the Company’s net service revenues for the six months ended June 30, 2024 and 2023, respectively. The related receivables due from the Illinois Department on Aging represented 21.7 % and 20.7 % of the Company’s net accounts receivable at June 30, 2024 and December 31, 2023 , respectively. |