Contract Balances and Contract Costs | CONTRACT BALANCES AND CONTRACT COSTS Promises to provide services related to the Company's subscription-based managed security solutions are accounted for as a single performance obligation over an average period of two years . Performance obligations related to the Company's security and risk consulting professional service contracts are separate obligations associated with each service. Although the Company has many multi-year customer relationships for its various professional services, the arrangement is typically structured as separate performance obligations over the contract period and recognized over a duration of less than one year . The following table presents revenue by service type (in thousands): Three Months Ended Nine Months Ended November 1, 2019 November 2, 2018 November 1, 2019 November 2, 2018 Managed Security Solutions revenue $ 109,344 $ 100,521 $ 311,210 $ 297,656 Security and Risk Consulting revenue 31,988 32,539 99,569 90,343 Total revenue $ 141,332 $ 133,060 $ 410,779 $ 387,999 Deferred revenue represents the aggregate amount of billing in advance of service delivery. Therefore, the Company invoices its customers based on a variety of billing schedules. The deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable subscription agreements. During the nine months ended November 1, 2019 , on average, 57% of the Company's recurring revenue was billed in advance and approximately 43% was billed on either a monthly or a quarterly basis. In addition, many of the Company's professional services engagements are billed in advance of service commencement. The deferred revenue balance is influenced by several factors, including seasonality, the compounding effects of renewals, invoice duration and invoice timing. Changes to the Company's deferred revenue during the nine months ended November 1, 2019 and November 2, 2018 are as follows (in thousands): As of February 1, 2019 Upfront payments received and billings during the nine months ended November 1, 2019 Revenue recognized during the nine months ended November 1, 2019 As of November 1, 2019 Deferred revenue $ 173,929 $ 209,596 $ (199,673 ) $ 183,852 As of February 2, 2018* Upfront payments received and billings during the nine months ended November 2, 2018 Revenue recognized during the nine months ended November 2, 2018 As of November 2, 2018 Deferred revenue $ 152,645 $ 171,946 $ (160,359 ) $ 164,232 * Certain prior period amounts have been adjusted as a result of the adoption of the accounting standard for revenue recognition set forth in ASC 606. Remaining Performance Obligation The remaining performance obligation represents the transaction price allocated to contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancellable contracts that will be invoiced and recognized as revenue in future periods. The remaining performance obligation consists of two elements: (i) the value of remaining services to be provided through the contract term for customers whose services have been activated ("active"); and (ii) the value of services contracted with customers that have not yet been installed ("backlog"). Backlog is not recorded in revenue, deferred revenue or elsewhere in the condensed consolidated financial statements until the Company establishes a contractual right to invoice, at which point it is recorded as revenue or deferred revenue, as appropriate. The Company applies the practical expedient in ASC paragraph 606-10-50-14(a) and does not disclose information about remaining performance obligations that are part of a contract that has an original expected duration of one year or less. The Company expects that the amount of backlog relative to the total value of its contracts will change from year to year due to several factors, including the amount invoiced at the beginning of the contract term, the timing and duration of the Company's customer agreements, varying invoicing cycles of agreements and changes in customer financial circumstances. Accordingly, fluctuations in backlog are not always a reliable indicator of future revenues. As of November 1, 2019 , the Company expects to recognize remaining performance obligations as follows (in thousands): Total Expected to be recognized in the next 12 months Expected to be recognized in 12-24 months Expected to be recognized in 24-36 months Expected to be recognized thereafter Performance obligation - active $ 274,332 $ 157,836 $ 85,636 $ 27,731 $ 3,129 Performance obligation - backlog 19,004 7,251 6,948 4,685 120 Total $ 293,336 $ 165,087 $ 92,584 $ 32,416 $ 3,249 Deferred Commissions and Fulfillment Costs The Company capitalizes a significant portion of its commission expense and related fringe benefits earned by its sales personnel. Additionally, the Company capitalizes certain costs to install and activate hardware and software used in its managed security solutions, primarily related to a portion of the compensation for the personnel who perform the installation activities. These deferred costs are amortized on a systematic basis that is consistent with the transfer to the customer of the goods or services to which the assets relate. Changes in the balance of total deferred commission and total deferred fulfillment costs during the nine months ended November 1, 2019 and November 2, 2018 are as follows (in thousands): As of February 1, 2019 Amount capitalized Amount recognized As of November 1, 2019 Deferred commissions $ 62,895 $ 11,113 $ (13,823 ) $ 60,185 Deferred fulfillment costs 10,973 4,520 (4,115 ) 11,378 As of February 2, 2018* Amount capitalized Amount recognized As of November 2, 2018 Deferred commissions $ 57,229 $ 13,938 $ (10,643 ) $ 60,524 Deferred fulfillment costs 10,163 4,426 (3,779 ) 10,810 * Certain prior period amounts have been adjusted as a result of the adoption of the accounting standard for revenue recognition set forth in ASC 606. As referenced in the Company's Annual Report, deferred commissions are recognized on a straight-line bases over the life of the customer relationship, which is estimated to be seven years . During the three months ended November 1, 2019 , the Company determined a change in the estimated life of the customer relationship to be six years , which led to additional commission expense of $2.2 million . The net impact of this change is an increase in operating loss for the three and nine months ended November 1, 2019 of $2.2 million on a pre-tax basis, or $0.02 on a per share basis. The Company did not record any impairment losses on the deferred commissions or deferred fulfillment costs during the three and nine months ended November 1, 2019 and November 2, 2018 . |