Contract Balances and Contract Costs | CONTRACT BALANCES AND CONTRACT COSTS The Company derives revenue primarily from three sources: (1) subscription revenue related to managed security services, (2) subscription revenue derived from the Taegis software-as-a-service (“SaaS”) security analytics platform and (3) professional services. Subscription-based managed security service arrangements typically include a suite of security services, up-front installation fees and maintenance, and also may include the provision of an associated hardware appliance. Taegis subscription-based revenue currently includes two applications, Extended Detection and Response, or XDR, and Vulnerability Detection and Response, or VDR, along with the add-on managed service to supplement the XDR SaaS application, referred to as Managed Detection and Response, or ManagedXDR. Professional services typically include incident response and security and risk consulting solutions. The following table presents revenue by service type (in thousands): Three Months Ended April 30, 2021 May 1, Managed Security Services $ 90,110 $ 101,904 Taegis Subscription Solutions 13,960 4,453 Professional Services 35,393 34,824 Total Revenue $ 139,463 $ 141,181 Taegis Subscription Solutions revenue for the three months ended May 1, 2020 has been presented for consistency with current period presentation. The deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable subscription agreements. The Company invoices its customers based on a variety of billing schedules. During the three months ended April 30, 2021, on average, approximately 57% of the Company's recurring revenue was billed in advance and approximately 43% was billed on either a monthly or a quarterly basis. In addition, many of the Company's professional services engagements are billed in advance of service commencement. The deferred revenue balance is influenced by several factors, including seasonality, the compounding effects of renewals, invoice duration and invoice timing. Changes to the Company's deferred revenue during the three months ended April 30, 2021 and May 1, 2020 are as follows (in thousands): As of January 29, 2021 Upfront payments received and billings during the three months ended April 30, 2021 Revenue recognized during the three months ended April 30, 2021 As of April 30, 2021 Deferred revenue $ 178,027 $ 99,364 $ (102,987) $ 174,404 As of January 31, 2020 Upfront payments received and billings during the three months ended May 1, 2020 Revenue recognized during the three months ended May 1, 2020 As of May 1, 2020 Deferred revenue $ 188,537 $ 95,768 $ (94,375) $ 189,930 Remaining Performance Obligation The remaining performance obligation represents the transaction price allocated to contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancellable contracts that will be invoiced and recognized as revenue in future periods. The remaining performance obligation consists of two elements: (i) the value of remaining services to be provided through the contract term for customers whose services have been activated ("active"); and (ii) the value of subscription-based solutions contracted with customers that have not yet been installed ("backlog"). Backlog is not recorded in revenue, deferred revenue or elsewhere in the consolidated financial statements until the Company establishes a contractual right to invoice, at which point backlog is recorded as revenue or deferred revenue, as appropriate. The Company applies the practical expedient in ASC paragraph 606-10-50-14(a) and does not disclose information about remaining performance obligations that are part of a contract that has an original expected duration of one year or less. The Company expects that the amount of backlog relative to the total value of its contracts will change from year to year due to several factors, including the amount invoiced at the beginning of the contract term, the timing and duration of the Company's customer agreements, varying invoicing cycles of agreements and changes in customer financial circumstances. Accordingly, fluctuations in backlog are not always a reliable indicator of future revenues. As of April 30, 2021, the Company expects to recognize remaining performance obligations as follows (in thousands): Total Expected to be recognized in the next 12 months Expected to be recognized in 12-24 months Expected to be recognized in 24-36 months Expected to be recognized thereafter Performance obligation - active $ 276,913 $ 157,597 $ 80,279 $ 30,200 $ 8,837 Performance obligation - backlog 14,137 5,212 4,995 3,930 — Total $ 291,050 $ 162,809 $ 85,274 $ 34,130 $ 8,837 Deferred Commissions and Fulfillment Costs The Company capitalizes a significant portion of its commission expense and related fringe benefits earned by its sales personnel. Additionally, the Company capitalizes certain costs to install and activate hardware and software used in its managed security services, primarily related to a portion of the compensation for the personnel who perform the installation activities. These deferred costs are amortized on a systematic basis that is consistent with the transfer to the customer of the goods or services to which the assets relate. Changes in the balance of total deferred commission and total deferred fulfillment costs during the three months ended April 30, 2021 and May 1, 2020 are as follows (in thousands): As of January 29, 2021 Amount capitalized Amount recognized As of April 30, 2021 Deferred commissions $ 57,888 $ 3,186 $ (5,053) $ 56,021 Deferred fulfillment costs 11,009 1,256 (1,415) 10,850 As of January 31, 2020 Amount capitalized Amount recognized As of May 1, 2020 Deferred commissions $ 62,785 $ 1,436 $ (5,489) $ 58,732 Deferred fulfillment costs 11,366 1,460 (1,395) 11,431 |