CONTRACT BALANCES AND CONTRACT COSTS | CONTRACT BALANCES AND CONTRACT COSTS The Company derives revenue primarily from subscription revenue and professional services. Subscription revenue is derived from (i) Taegis software-as-a-service (“SaaS”) security platform and (ii) managed security services. Taegis offerings currently include two applications, Extended Detection and Response (“XDR”) and Vulnerability Detection and Response (“VDR”), along with the add-on managed service to supplement the XDR SaaS application, referred to as Managed Detection and Response (“ManagedXDR”). Subscription-based managed security service arrangements typically include a suite of security services, up-front installation fees and maintenance, and they also may include the provision of an associated hardware appliance. Professional services typically include incident response and security and risk consulting solutions. The following table presents revenue by service type (in thousands): Three Months Ended Nine Months Ended October 28, 2022 October 29, 2021 October 28, 2022 October 29, 2021 Net revenue: Taegis Subscription Solutions $ 47,888 $ 23,929 $ 127,913 $ 56,392 Managed Security Services 39,303 79,063 $ 144,013 $ 253,096 Total Subscription revenue $ 87,191 $ 102,992 271,926 309,488 Professional Services 23,751 30,707 76,213 97,846 Total net revenue $ 110,942 $ 133,699 $ 348,139 $ 407,334 Promises to provide the Company’s subscription-based solutions related to SaaS applications are accounted for as separate performance obligations and managed security services are accounted for as a single performance obligation. Our subscription-based solutions have an average contract term of approximately two years as of October 28, 2022. Performance obligations related to the Company’s security and risk consulting professional service contracts are separate obligations associated with each service. Although the Company has many multi-year customer relationships for its various professional service solutions, the arrangement is typically structured as a separate performance obligation over the contract period and recognized over a duration of less than one year. The deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable subscription agreements. The Company invoices its customers based on a variety of billing schedules. During the nine months ended October 28, 2022, on average, approximately 64% of the Company's recurring revenue was billed annually in advance and approximately 36% was billed on either a monthly or quarterly basis in advance. In addition, many of the Company’s professional services engagements are billed in advance of service commencement. The deferred revenue balance is influenced by several factors, including seasonality, the compounding effects of renewals, invoice duration and invoice timing. Changes to the Company's deferred revenue during the nine months ended October 28, 2022 and October 29, 2021 are as follows (in thousands): As of January 28, 2022 Upfront payments received and billings during the nine months ended October 28, 2022 Revenue recognized during the nine months ended October 28, 2022 As of October 28, 2022 Deferred revenue $ 176,068 $ 175,301 $ (206,853) $ 144,516 As of January 29, 2021 Upfront payments received and billings during the nine months ended October 29, 2021 Revenue recognized during the nine months ended October 29, 2021 As of October 29, 2021 Deferred revenue $ 178,027 $ 224,152 $ (232,420) $ 169,759 Remaining Performance Obligation The remaining performance obligation represents the transaction price allocated to contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancellable contracts that will be invoiced and recognized as revenue in future periods. The remaining performance obligation consists of two elements: (i) the value of remaining services to be provided through the contract term for customers whose services have been activated (“active”); and (ii) the value of subscription-based solutions contracted with customers that have not yet been installed (“backlog”). Backlog is not recorded in revenue, deferred revenue or elsewhere in the consolidated financial statements until the Company establishes a contractual right to invoice, at which point backlog is recorded as revenue or deferred revenue, as appropriate. The Company applies the practical expedient in ASC paragraph 606-10-50-14(a) and does not disclose information about remaining performance obligations that are part of a contract that has an original expected duration of one year or less. The Company expects that the amount of backlog relative to the total value of its contracts will change from year to year due to several factors, including the amount invoiced at the beginning of the contract term, the timing and duration of the Company’s customer agreements, varying invoicing cycles of agreements and changes in customer financial circumstances. Accordingly, fluctuations in backlog are not always a reliable indicator of future revenues. As of October 28, 2022, the Company expects to recognize remaining performance obligations as follows (in thousands): Total Expected to be recognized in the next 12 months Expected to be recognized in 12-24 months Expected to be recognized in 24-36 months Expected to be recognized thereafter Performance obligation - active $ 253,298 $ 133,478 $ 85,863 $ 33,014 $ 943 Performance obligation - backlog 10,400 3,649 3,438 3,313 — Total $ 263,698 $ 137,127 $ 89,301 $ 36,327 $ 943 Deferred Commissions and Fulfillment Costs The Company capitalizes a significant portion of its commission expense and related fringe benefits earned by its sales personnel. Additionally, the Company capitalizes certain costs to install and activate hardware and software used in its managed security services, primarily related to a portion of the compensation for the personnel who perform the installation activities. These deferred costs are amortized on a systematic basis that is consistent with the transfer to the customer of the goods or services to which the assets relate. Changes in the balance of total deferred commission and total deferred fulfillment costs during the nine months ended October 28, 2022 and October 29, 2021 are as follows (in thousands): As of January 28, 2022 Amount capitalized Amount recognized As of October 28, 2022 Deferred commissions $ 53,978 $ 8,319 $ (13,319) $ 48,978 Deferred fulfillment costs 7,597 241 (3,635) 4,203 As of January 29, 2021 Amount capitalized Amount recognized As of October 29, 2021 Deferred commissions $ 57,888 $ 10,914 $ (14,694) $ 54,108 Deferred fulfillment costs 11,009 1,641 (4,001) 8,649 |