CONTRACT BALANCES AND CONTRACT COSTS | CONTRACT BALANCES AND CONTRACT COSTS The Company derives revenue primarily from subscriptions and professional services. Subscription revenue is derived from (i) Taegis software-as-a-service, or SaaS, security platform and supplemental Managed Detection and Response, or MDR, services, and (ii) Managed Security Services. Taegis’ core offerings are the security platform, Taegis Extended Detection and Response, or XDR, and the MDR service, ManagedXDR. Managed Security Services are subscription-based arrangements that typically include a suite of security services utilizing the legacy platform. Professional services typically include incident response, adversarial testing services and other security consulting arrangements. The following table presents revenue by service type (in thousands): Three Months Ended Nine Months Ended November 3, October 28, November 3, October 28, Net revenue: Taegis Subscription Solutions $ 67,346 $ 47,888 $ 196,368 $ 127,913 Managed Security Services 7,866 39,303 32,928 144,013 Total Subscription revenue $ 75,212 $ 87,191 $ 229,296 $ 271,926 Professional Services 14,152 23,751 47,429 76,213 Total net revenue $ 89,364 $ 110,942 $ 276,725 $ 348,139 Promises to provide the Company’s subscription-based SaaS solutions are accounted for as separate performance obligations and managed security services are accounted for as a single performance obligation. Our subscription-based solutions have an average contract term of approximately two years as of November 3, 2023. Performance obligations related to the Company’s professional services contracts are separate obligations associated with each service. Although the Company has multi-year customer relationships for various professional service solutions, the arrangement is typically structured as a separate performance obligation over the contract period and recognized over a duration of less than one year. The deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable subscription agreements. The Company invoices its customers based on a variety of billing schedules. During the nine months ended November 3, 2023, on average, approximately 65% of the Company’s recurring revenue was billed annually in advance and approximately 35% was billed on either a monthly or quarterly basis in advance. In addition, many of the Company’s professional services engagements are billed in advance of service commencement. The deferred revenue balance is influenced by several factors, including seasonality, the compounding effects of renewals, billing frequency and invoice timing. Changes to the Company’s deferred revenue during the nine months ended November 3, 2023 and October 28, 2022 are as follows (in thousands): As of February 3, 2023 Upfront payments received and billings during the nine months ended November 3, 2023 Revenue recognized during the nine months ended November 3, 2023 As of November 3, 2023 Deferred revenue $ 156,332 $ 150,135 $ (173,281) $ 133,186 As of January 28, 2022 Upfront payments received and billings during the nine months ended October 28, 2022 Revenue recognized during the nine months ended October 28, 2022 As of October 28, 2022 Deferred revenue $ 176,068 $ 175,301 $ (206,853) $ 144,516 Remaining Performance Obligation The remaining performance obligation represents the transaction price allocated to contracted revenue that has not yet been recognized, which includes deferred revenue and non-cancellable contracts that are expected to be invoiced and recognized as revenue in future periods. The remaining performance obligation consists of two elements: (i) the value of remaining services to be provided through the contract term for customers whose services have been activated, or active; and (ii) the value of subscription-based solutions contracted with customers that have not yet been installed, or backlog. Backlog is not recorded in revenue, deferred revenue or elsewhere in the consolidated financial statements until the Company establishes a contractual right to invoice, at which point backlog is recorded as revenue or deferred revenue, as appropriate. The Company applies the practical expedient in Accounting Standards Codification paragraph 606-10-50-14(a) and does not disclose information about remaining performance obligations that are part of a contract that has an original expected duration of one year or less. The Company expects that the amount of backlog relative to the total value of its contracts will change from year to year due to several factors, including the amount invoiced at the beginning of the contract term, the timing and duration of the Company’s customer agreements, varying invoicing cycles of agreements and changes in customer financial circumstances. Accordingly, fluctuations in backlog are not always a reliable indicator of future revenues. As of November 3, 2023, the Company expects to recognize remaining performance obligations as follows (in thousands): Total Expected to be recognized in the next 12 months Expected to be recognized in 12-24 months Expected to be recognized in 24-36 months Expected to be recognized thereafter Performance obligation - active $ 210,557 $ 129,595 $ 66,976 $ 13,837 $ 149 Performance obligation - backlog 2,901 1,003 1,002 896 — Total $ 213,458 $ 130,598 $ 67,978 $ 14,733 $ 149 Deferred Commissions and Fulfillment Costs The Company capitalizes a significant portion of its commission expense and related fringe benefits earned by its sales personnel. Additionally, the Company capitalizes certain costs to install and activate hardware and software used in its managed security services, primarily related to a portion of the compensation for the personnel who perform the installation activities. These deferred costs are amortized on a systematic basis that is consistent with the transfer to the customer of the goods or services to which the assets relate. Changes in the balance of total deferred commission and total deferred fulfillment costs during the nine months ended November 3, 2023 and October 28, 2022 are as follows (in thousands): As of February 3, 2023 Amount capitalized Amount recognized As of November 3, 2023 Deferred commissions $ 49,565 $ 6,155 $ (12,964) $ 42,756 Deferred fulfillment costs 3,232 — (2,562) 670 As of January 28, 2022 Amount capitalized Amount recognized As of October 28, 2022 Deferred commissions $ 53,978 $ 8,319 $ (13,319) $ 48,978 Deferred fulfillment costs 7,597 241 (3,635) 4,203 |