Loans receivable | Loans receivable The following table shows a summary of our loans receivable at March 31, 2017 and December 31, 2016 (in thousands): March 31, 2017 December 31, 2016 Originated Acquired Total Originated Acquired Total Personal Banking: Residential mortgage loans (1) $ 2,574,465 129,258 2,703,723 2,582,218 133,511 2,715,729 Home equity loans 1,014,775 290,619 1,305,394 1,026,315 302,457 1,328,772 Consumer loans 488,513 142,451 630,964 467,637 163,622 631,259 Total Personal Banking 4,077,753 562,328 4,640,081 4,076,170 599,590 4,675,760 Commercial Banking: Commercial real estate loans 2,165,848 363,549 2,529,397 2,140,678 372,991 2,513,669 Commercial loans 489,265 76,091 565,356 481,543 75,676 557,219 Total Commercial Banking 2,655,113 439,640 3,094,753 2,622,221 448,667 3,070,888 Total loans receivable, gross 6,732,866 1,001,968 7,734,834 6,698,391 1,048,257 7,746,648 Deferred loan costs 19,513 2,532 22,045 20,081 2,294 22,375 Allowance for loan losses (54,090 ) (7,014 ) (61,104 ) (55,293 ) (5,646 ) (60,939 ) Undisbursed loan proceeds: Residential mortgage loans (7,558 ) — (7,558 ) (11,638 ) — (11,638 ) Commercial real estate loans (148,265 ) (2,658 ) (150,923 ) (168,595 ) (2,985 ) (171,580 ) Commercial loans (33,856 ) (1,454 ) (35,310 ) (26,168 ) (2,290 ) (28,458 ) Total loans receivable, net $ 6,508,610 993,374 7,501,984 6,456,778 1,039,630 7,496,408 (1) Includes $1.6 million and $9.6 million of loans held for sale at March 31, 2017 and December 31, 2016, respectively. Acquired loans were initially measured at fair value and subsequently accounted for under either Accounting Standards Codification (“ASC”) Topic 310-30 or ASC Topic 310-20. The following table provides information related to the outstanding principal balance and related carrying value of acquired loans for the dates indicated (in thousands): March 31, December 31, Acquired loans evaluated individually for future credit losses: Outstanding principal balance $ 14,969 16,108 Carrying value 11,866 12,665 Acquired loans evaluated collectively for future credit losses: Outstanding principal balance 996,045 1,040,378 Carrying value 988,522 1,032,611 Total acquired loans: Outstanding principal balance 1,011,014 1,056,486 Carrying value 1,000,388 1,045,276 The following table provides information related to the changes in the accretable discount, which includes income recognized from contractual cash flows for the dates indicated (in thousands): Total Balance at December 31, 2015 $ 2,019 Accretion (1,170 ) Net reclassification from nonaccretable yield 1,338 Balance at December 31, 2016 2,187 Accretion (306 ) Net reclassification from nonaccretable yield 130 Balance at March 31, 2017 $ 2,011 The following table provides information related to acquired impaired loans by portfolio segment and by class of financing receivable at and for the three months ended March 31, 2017 (in thousands): Carrying value Outstanding principal balance Related impairment reserve Average recorded investment in impaired loans Interest income recognized Personal Banking: Residential mortgage loans $ 1,276 2,003 144 1,297 43 Home equity loans 1,205 2,350 4 1,284 45 Consumer loans 116 266 3 126 12 Total Personal Banking 2,597 4,619 151 2,707 100 Commercial Banking: Commercial real estate loans 9,165 10,234 179 9,380 195 Commercial loans 104 116 — 178 11 Total Commercial Banking 9,269 10,350 179 9,558 206 Total $ 11,866 14,969 330 12,265 306 The following table provides information related to acquired impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2016 (in thousands): Carrying Outstanding Related Average Interest Personal Banking: Residential mortgage loans $ 1,319 2,062 204 1,650 202 Home equity loans 1,363 2,669 8 1,724 185 Consumer loans 136 303 3 201 51 Total Personal Banking 2,818 5,034 215 3,575 438 Commercial Banking: Commercial real estate loans 9,596 10,809 52 10,942 721 Commercial loans 251 265 — 249 11 Total Commercial Banking 9,847 11,074 52 11,191 732 Total $ 12,665 16,108 267 14,766 1,170 The following table provides information related to the allowance for loan losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2017 (in thousands): Balance Current period provision Charge-offs Recoveries Balance Originated loans: Personal Banking: Residential mortgage loans $ 4,638 (33 ) (153 ) 168 4,656 Home equity loans 2,989 (406 ) (176 ) 85 3,486 Consumer loans 10,429 5,349 (3,252 ) 358 7,974 Total Personal Banking 18,056 4,910 (3,581 ) 611 16,116 Commercial Banking: Commercial real estate loans 20,635 (2,948 ) (263 ) 179 23,667 Commercial loans 15,399 409 (946 ) 426 15,510 Total Commercial Banking 36,034 (2,539 ) (1,209 ) 605 39,177 Total originated loans 54,090 2,371 (4,790 ) 1,216 55,293 Acquired loans: Personal Banking: Residential mortgage loans 78 115 (137 ) 29 71 Home equity loans 932 180 (473 ) 178 1,047 Consumer loans 831 403 (408 ) 183 653 Total Personal Banking 1,841 698 (1,018 ) 390 1,771 Commercial Banking: Commercial real estate loans 3,713 666 (211 ) 250 3,008 Commercial loans 1,460 902 (321 ) 12 867 Total Commercial Banking 5,173 1,568 (532 ) 262 3,875 Total acquired loans 7,014 2,266 (1,550 ) 652 5,646 Total $ 61,104 4,637 (6,340 ) 1,868 60,939 The following table provides information related to the allowance for loan losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2016 (in thousands): Balance Current period provision Charge-offs Recoveries Balance Originated loans: Personal Banking: Residential mortgage loans $ 4,257 3 (489 ) 51 4,692 Home equity loans 3,409 (273 ) (298 ) 39 3,941 Consumer loans 7,294 1,639 (2,226 ) 393 7,488 Total Personal Banking 14,960 1,369 (3,013 ) 483 16,121 Commercial Banking: Commercial real estate loans 29,867 (4,205 ) (184 ) 1,908 32,348 Commercial loans 14,923 2,440 (112 ) 94 12,501 Total Commercial Banking 44,790 (1,765 ) (296 ) 2,002 44,849 Total originated loans 59,750 (396 ) (3,309 ) 2,485 60,970 Acquired loans: Personal Banking: Residential mortgage loans 8 37 (75 ) 28 18 Home equity loans 298 738 (686 ) 145 101 Consumer loans 199 214 (177 ) 52 110 Total Personal Banking 505 989 (938 ) 225 229 Commercial Banking: Commercial real estate loans 1,735 813 (713 ) 196 1,439 Commercial loans 288 254 5 5 34 Total Commercial Banking 2,023 1,067 (708 ) 201 1,473 Total acquired loans 2,528 2,056 (1,646 ) 426 1,702 Total $ 62,278 1,660 (4,955 ) 2,911 62,672 At March 31, 2017 , we expect to fully collect the carrying value of our purchased credit impaired loans and have determined that we can reasonably estimate their future cash flows including those loans that are 90 days or more delinquent. As a result, we do not consider our purchased credit impaired loans that are 90 days or more delinquent to be nonaccrual or impaired and continue to recognize interest income on these loans, including the loans’ accretable discount. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at March 31, 2017 (in thousands): Total loans receivable Allowance for loan losses Nonaccrual loans (1) Loans past due 90 days or more and still accruing (2) TDRs Allowance related to TDRs Additional commitments to customers with loans classified as TDRs Personal Banking: Residential mortgage loans $ 2,706,069 4,716 15,480 — 7,717 826 — Home equity loans 1,305,394 3,921 8,174 — 1,783 417 — Consumer loans 643,105 11,260 4,452 265 — — — Total Personal Banking 4,654,568 19,897 28,106 265 9,500 1,243 — Commercial Banking: Commercial real estate loans 2,378,474 24,348 36,754 — 26,622 2,052 345 Commercial loans 530,046 16,859 8,430 — 7,456 963 77 Total Commercial Banking 2,908,520 41,207 45,184 — 34,078 3,015 422 Total $ 7,563,088 61,104 73,290 265 43,578 4,258 422 (1) Includes $18.3 million of nonaccrual TDRs. (2) Represents loans 90 days past maturity and still accruing. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2016 (in thousands): Total loans receivable Allowance for loan losses Nonaccrual loans (1) Loans past due 90 days or more and still accruing (2) TDRs Allowance related to TDRs Additional commitments to customers with loans classified as TDRs Personal Banking: Residential mortgage loans $ 2,714,764 4,727 18,264 — 7,299 708 — Home equity loans 1,328,772 4,533 7,865 — 1,813 450 4 Consumer loans 642,961 8,627 5,109 85 — — — Total Personal Banking 4,686,497 17,887 31,238 85 9,112 1,158 4 Commercial Banking: Commercial real estate loans 2,342,089 26,675 38,724 564 24,483 2,072 417 Commercial loans 528,761 16,377 9,574 — 9,331 1,360 17 Total Commercial Banking 2,870,850 43,052 48,298 564 33,814 3,432 434 Total $ 7,557,347 60,939 79,536 649 42,926 4,590 438 (1) Includes $16.3 million of nonaccrual TDRs. (2) Represents loans 90 days past maturity and still accruing. The following table provides information related to the composition of originated impaired loans by portfolio segment and by class of financing receivable at and for the three months ended March 31, 2017 (in thousands): Nonaccrual loans 90 or more days delinquent Nonaccrual loans less than 90 days delinquent Loans less than 90 days delinquent reviewed for impairment TDRs less than 90 days delinquent not included elsewhere Total impaired loans Average recorded investment in impaired loans Interest income recognized on impaired loans Personal Banking: Residential mortgage loans $ 11,911 3,569 — 6,711 22,191 23,590 231 Home equity loans 6,194 1,980 — 1,416 9,590 9,578 111 Consumer loans 3,359 1,093 — 4,452 5,012 52 Total Personal Banking 21,464 6,642 — 8,127 36,233 38,180 394 Commercial Banking: Commercial real estate loans 20,897 15,857 3,469 11,003 51,226 54,273 468 Commercial loans 2,744 5,686 1,024 2,982 12,436 13,383 235 Total Commercial Banking 23,641 21,543 4,493 13,985 63,662 67,656 703 Total $ 45,105 28,185 4,493 22,112 99,895 105,836 1,097 The following table provides information related to the composition of originated impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2016 (in thousands): Nonaccrual loans 90 or more days delinquent Nonaccrual loans less than 90 days delinquent Loans less than 90 days delinquent reviewed for impairment TDRs less than 90 days delinquent not included elsewhere Total impaired loans Average recorded investment in impaired loans Interest income recognized on impaired loans Personal Banking: Residential mortgage loans $ 13,169 5,095 — 5,929 24,193 24,483 1,079 Home equity loans 5,552 2,313 — 1,439 9,304 9,234 496 Consumer loans 3,823 1,286 — — 5,109 3,703 166 Total Personal Banking 22,544 8,694 — 7,368 38,606 37,420 1,741 Commercial Banking: Commercial real estate loans 19,264 19,460 3,622 11,582 53,928 64,350 2,864 Commercial loans 3,373 6,201 2,837 3,116 15,527 16,905 991 Total Commercial Banking 22,637 25,661 6,459 14,698 69,455 81,255 3,855 Total $ 45,181 34,355 6,459 22,066 108,061 118,675 5,596 The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at March 31, 2017 (in thousands): Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related impairment reserve Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,697,686 8,383 8,383 826 — Home equity loans 1,303,611 1,783 1,783 417 — Consumer loans 642,978 127 127 29 — Total Personal Banking 4,644,275 10,293 10,293 1,272 — Commercial Banking: Commercial real estate loans 2,344,366 34,108 27,739 3,339 6,369 Commercial loans 519,504 10,542 10,009 1,496 533 Total Commercial Banking 2,863,870 44,650 37,748 4,835 6,902 Total $ 7,508,145 54,943 48,041 6,107 6,902 The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at December 31, 2016 (in thousands): Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related impairment reserve Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,706,484 8,280 8,280 709 — Home equity loans 1,326,958 1,814 1,814 450 — Consumer loans 642,835 126 126 29 — Total Personal Banking 4,676,277 10,220 10,220 1,188 — Commercial Banking: Commercial real estate loans 2,309,186 32,903 27,594 3,545 5,309 Commercial loans 518,449 10,312 10,242 1,390 70 Total Commercial Banking 2,827,635 43,215 37,836 4,935 5,379 Total $ 7,503,912 53,435 48,056 6,123 5,379 Our loan portfolios include loans that have been modified in a troubled debt restructuring ("TDR"), where concessions have been granted to borrowers who have experienced financial difficulties. These concessions typically result from our loss mitigation activities and could include: extending the note’s maturity date, permitting interest only payments, reducing the interest rate to a rate lower than current market rates for new debt with similar risk, reducing the principal payment, principal forbearance or other actions. These concessions are applicable to all loan segments and classes. Certain TDRs are classified as nonperforming at the time of restructuring and may be returned to performing status after considering the borrower’s sustained repayment performance for a period of at least six months. When we modify loans in a TDR, we evaluate any possible impairment similar to other impaired loans based on the present value of expected future cash flows, discounted at the contractual interest rate of the original loan agreement, the loan’s observable market price or the current fair value of the collateral, less selling costs, for collateral dependent loans. If we determine that the value of the modified loan is less than the recorded investment in the loan (net of previous charge-offs, deferred loan fees or costs and unamortized premium or discount), impairment is recognized through an allowance estimate or a charge-off to the allowance. In periods subsequent to modification, we evaluate all TDRs, including those that have payment defaults, for possible impairment, using ASC 310-10. As a result, loans modified in a TDR may have the financial effect of increasing the specific allowance associated with the loan. Loans modified in a TDR are closely monitored for delinquency as an early indicator of possible future default. If loans modified in a TDR subsequently default, we evaluate the loan for possible further impairment. The allowance may be increased, adjustments may be made in the allocation of the allowance, partial charge-offs may be taken to further write-down the carrying value of the loan, or the loan may be charged-off completely. The following table provides a roll forward of troubled debt restructurings for the periods indicated (in thousands): For the Quarter Ended March 31, 2017 2016 Number of contracts Amount Number of contracts Amount Beginning TDR balance: 225 $ 42,926 227 $ 51,115 New TDRs 6 3,790 9 3,349 Re-modified TDRs — — 1 200 Net paydowns (1,222 ) (1,483 ) Charge-offs: Residential mortgage loans — — — — Home equity loans — — — — Commercial real estate loans — — — — Commercial loans 1 (101 ) 1 (43 ) Paid-off loans: Residential mortgage loans — — — — Home equity loans 1 — 2 (231 ) Commercial real estate loans 2 (65 ) 4 (4,521 ) Commercial loans 3 (1,750 ) 2 (138 ) Ending TDR balance: 224 $ 43,578 227 $ 48,248 Accruing TDRs $ 25,305 $ 30,549 Non-accrual TDRs 18,273 17,699 The following table provides information related to troubled debt restructurings (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated (dollars in thousands): For the quarter ended Number of contracts Recorded investment at the time of modification Current recorded investment Current allowance Troubled debt restructurings: Personal Banking: Residential mortgage loans 2 $ 448 447 48 Home equity loans — — — — Consumer loans — — — — Total Personal Banking 2 448 447 48 Commercial Banking: Commercial real estate loans 3 3,138 3,119 225 Commercial loans 1 204 199 14 Total Commercial Banking 4 3,342 3,318 239 Total 6 $ 3,790 3,765 287 During the quarter ended March 31, 2017, no TDRs modified within the previous twelve months have subsequently defaulted. The following table provides information related to troubled debt restructurings (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated (dollars in thousands): For the quarter ended Number of contracts Recorded investment at the time of modification Current recorded investment Current allowance Troubled debt restructurings: Personal Banking: Residential mortgage loans 3 $ 507 505 46 Home equity loans 1 56 55 13 Consumer loans — — — — Total Personal Banking 4 563 560 59 Commercial Banking: Commercial real estate loans 2 1,284 1,284 269 Commercial loans 4 1,702 1,689 538 Total Commercial Banking 6 2,986 2,973 807 Total 10 $ 3,549 3,533 866 During the quarter ended March 31, 2016, no TDRs modified within the previous twelve months have subsequently defaulted. The following table provides information as of March 31, 2017 for troubled debt restructuring (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended March 31, 2017 (dollars in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 2 $ 112 — — 335 447 Home equity loans — — — — — — Consumer loans — — — — — — Total Personal Banking 2 112 — — 335 447 Commercial Banking: Commercial real estate loans 3 — 2,755 364 — 3,119 Commercial loans 1 — — 199 — 199 Total Commercial Banking 4 — 2,755 563 — 3,318 Total 6 $ 112 2,755 563 335 3,765 The following table provides information as of March 31, 2016 for troubled debt restructuring (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended March 31, 2016 (dollars in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 3 $ 364 — 93 48 505 Home equity loans 1 55 — — — 55 Consumer loans — — — — — — Total Personal Banking 4 419 — 93 48 560 Commercial Banking: Commercial real estate loans 2 — — — 1,284 1,284 Commercial loans 4 — 863 — 826 1,689 Total Commercial Banking 6 — 863 — 2,110 2,973 Total 10 $ 419 863 93 2,158 3,533 During the quarter ended March 31, 2017 , no TDRs were re-modified. The following table provides information related to re-modified troubled debt restructurings by portfolio segment and by class of financing receivable for the quarter ended March 31, 2016 (dollars in thousands): Number of Type of re-modification re-modified TDRs Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans — $ — — — — — Home equity loans — — — — — — Consumer loans — — — — — — Total Personal Banking — — — — — — Commercial Banking: Commercial real estate loans 1 — — — 200 200 Commercial loans — — — — — — Total Commercial Banking 1 — — — 200 200 Total 1 $ — — — 200 200 The following table provides information related to loan payment delinquencies at March 31, 2017 (in thousands): 30-59 Days delinquent 60-89 Days delinquent 90 Days or greater delinquent Total delinquency Current Total loans receivable 90 Days or greater delinquent and accruing (1) Originated loans: Personal Banking: Residential mortgage loans $ 20,795 1,535 11,716 34,046 2,542,765 2,576,811 — Home equity loans 3,931 1,006 4,716 9,653 1,005,122 1,014,775 — Consumer loans 6,382 2,022 2,979 11,383 486,739 498,122 — Total Personal Banking 31,108 4,563 19,411 55,082 4,034,626 4,089,708 — Commercial Banking: Commercial real estate loans 4,914 1,627 18,678 25,219 1,992,364 2,017,583 — Commercial loans 1,151 35 2,680 3,866 451,543 455,409 — Total Commercial Banking 6,065 1,662 21,358 29,085 2,443,907 2,472,992 — Total originated loans 37,173 6,225 40,769 84,167 6,478,533 6,562,700 — Acquired loans: Personal Banking: Residential mortgage loans 1,459 59 610 2,128 127,130 129,258 414 Home equity loans 655 139 1,542 2,336 288,283 290,619 64 Consumer loans 775 219 393 1,387 143,596 144,983 13 Total Personal Banking 2,889 417 2,545 5,851 559,009 564,860 491 Commercial Banking: Commercial real estate loans 4,450 1,407 4,331 10,188 350,703 360,891 2,112 Commercial loans 1,153 464 64 1,681 72,956 74,637 — Total Commercial Banking 5,603 1,871 4,395 11,869 423,659 435,528 2,112 Total acquired loans 8,492 2,288 6,940 17,720 982,668 1,000,388 2,603 Total loans $ 45,665 8,513 47,709 101,887 7,461,201 7,563,088 2,603 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows on and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. The following table provides information related to loan payment delinquencies at December 31, 2016 (in thousands): 30-59 Days delinquent 60-89 Days delinquent 90 Days or greater delinquent Total delinquency Current Total loans receivable 90 Days or Originated loans: Personal Banking: Residential mortgage loans $ 26,212 5,806 12,792 44,810 2,536,443 2,581,253 — Home equity loans 5,785 1,305 4,783 11,873 1,014,442 1,026,315 — Consumer loans 8,598 3,204 3,518 15,320 461,725 477,045 — Total Personal Banking 40,595 10,315 21,093 72,003 4,012,610 4,084,613 — Commercial Banking: Commercial real estate loans 7,674 3,674 16,508 27,856 1,944,227 1,972,083 — Commercial loans 1,067 1,957 3,107 6,131 449,244 455,375 — Total Commercial Banking 8,741 5,631 19,615 33,987 2,393,471 2,427,458 — Total originated loan 49,336 15,946 40,708 105,990 6,406,081 6,512,071 — Acquired loans: Personal Banking: Residential mortgage loans 1,174 421 829 2,424 131,087 133,511 452 Home equity loans 1,020 258 973 2,251 300,206 302,457 204 Consumer loans 1,270 405 320 1,995 163,921 165,916 15 Total Personal Banking 3,464 1,084 2,122 6,670 595,214 601,884 671 Commercial Banking: Commercial real estate loans 2,703 821 4,762 8,286 361,720 370,006 2,006 Commercial loans 111 124 413 648 72,738 73,386 147 Total Commercial Banking 2,814 945 5,175 8,934 434,458 443,392 2,153 Total acquired loan 6,278 2,029 7,297 15,604 1,029,672 1,045,276 2,824 Total $ 55,614 17,975 48,005 121,594 7,435,753 7,557,347 2,824 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows on and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. Credit quality indicators : We categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze loans individually by classifying the loans by credit risk. Credit relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for deterioration or improvement to determine if the loan is appropriately classified. We use the following definitions for risk ratings other than pass: Special mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics. A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions. If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations. Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring. Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard. In addition, those weaknesses make collection or liquidation in full highly questionable and improbable. A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely. The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined. Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted. A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be possible in the future. The following table sets forth information about credit quality indicators updated during the quarter ended March 31, 2017 (in thousands): Pass Special mention Substandard Doubtful Loss Total loans receivable Originated loans: Personal Banking: Residential mortgage loans $ 2,561,508 — 15,303 — — 2,576,811 Home equity loans 1,008,295 — 6,480 — — 1,014,775 Consumer loans 495,477 — 2,645 — — 498,122 Total Personal Banking 4,065,280 — 24,428 — — 4,089,708 Commercial Banking: Commercial real estate loans 1,870,514 38,750 108,319 — — 2,017,583 Commercial loans 408,666 9,261 37,482 — — 455,409 Total Commercial Banking 2,279,180 48,011 145,801 — — 2,472,992 Total originated loans 6,344,460 48,011 170,229 — — 6,562,700 Acquired loans: Personal Banking: Residential mortgage loans 127,695 — 1,563 — — 129,258 Home equity loans 287,887 — 2,732 — — 290,619 Consumer loans 144,097 — 886 — — 144,983 Total Personal Banking 559,679 — 5,181 — — 564,860 Commercial Banking: Commercial real estate loans 317,031 9,439 34,421 — — 360,891 Commercial loans 65,996 2,965 5,676 — — 74,637 Total Commercial Banking 383,027 12,404 40,097 — — 435,528 Total acquired loans 942,706 12,404 45,278 — — 1,000,388 Total loans $ 7,287,166 60,415 215,507 — — 7,563,088 The following table sets forth information about credit quality indicators, which were updated during the year ended December 31, 2016 (in thousands): Pass Special mention Substandard Doubtful Loss Total loans receivable Originated loans: Personal Banking: Residential mortgage loans $ 2,564,988 — 16,265 — — 2,581,253 Home equity loans 1,018,898 — 7,417 — — 1,026,315 Consumer loans 473,950 — 3,095 — — 477,045 Total Personal Banking 4,057,836 — 26,777 — — 4,084,613 Commercial Banking: Commercial real estate loans 1,821,548 36,321 114,214 — — 1,972,083 Commercial loans 401,866 15,203 38,306 — — 455,375 Total Commercial Banking 2,223,414 51,524 152,520 — — 2,427,458 Total originated loans 6,281,250 51,524 179,297 — — 6,512,071 Acquired loans: Personal Banking: Residential mortgage loans 131,717 — 1,794 — — 133,511 Home equity loans 300,100 — 2,357 — — 302,457 Consumer loans 165,094 — 822 — — 165,916 Total Personal Banking 596,911 — 4,973 — — 601,884 Commercial Banking: Commercial real estate loans 331,780 7,403 30,823 — — 370,006 Commercial loans 68,127 1,989 3,270 — — 73,386 Total Commercial Banking 399,907 9,392 34,093 — — 443,392 Total acquired loans 996,818 9,392 39,066 — — 1,045,276 Total $ 7,278,068 60,916 218,363 — — 7,557,347 |