Loans receivable | Loans receivable The following table shows a summary of our loans receivable at March 31, 2018 and December 31, 2017 (in thousands): March 31, 2018 December 31, Originated Acquired Total Originated Acquired Total Personal Banking: Residential mortgage loans (1) $ 2,658,404 108,570 2,766,974 2,658,726 113,823 2,772,549 Home equity loans 1,040,328 248,033 1,288,361 1,051,558 258,797 1,310,355 Consumer finance loans (2) 12,453 — 12,453 18,619 — 18,619 Consumer loans 574,054 84,147 658,201 540,832 97,877 638,709 Total Personal Banking 4,285,239 440,750 4,725,989 4,269,735 470,497 4,740,232 Commercial Banking: Commercial real estate loans 2,383,303 279,640 2,662,943 2,303,179 296,161 2,599,340 Commercial loans 626,821 60,498 687,319 572,341 60,822 633,163 Total Commercial Banking 3,010,124 340,138 3,350,262 2,875,520 356,983 3,232,503 Total loans receivable, gross 7,295,363 780,888 8,076,251 7,145,255 827,480 7,972,735 Deferred loan costs 27,291 1,293 28,584 26,255 1,527 27,782 Allowance for loan losses (49,123 ) (6,088 ) (55,211 ) (50,572 ) (6,223 ) (56,795 ) Undisbursed loan proceeds: Residential mortgage loans (8,026 ) — (8,026 ) (10,067 ) — (10,067 ) Commercial real estate loans (148,059 ) (2,627 ) (150,686 ) (141,967 ) (2,647 ) (144,614 ) Commercial loans (62,572 ) (1,284 ) (63,856 ) (51,143 ) (1,284 ) (52,427 ) Total loans receivable, net $ 7,054,874 772,182 7,827,056 6,917,761 818,853 7,736,614 (1) Includes $0 and $3.1 million of loans held for sale at March 31, 2018 and December 31, 2017 , respectively. (2) Represents loans from our consumer finance subsidiary that was closed in 2017, which are no longer being originated. Acquired loans were initially measured at fair value and subsequently accounted for under either Accounting Standards Codification (“ASC”) Topic 310-30 or ASC Topic 310-20. The following table provides information related to the outstanding principal balance and related carrying value of acquired loans for the dates indicated (in thousands): March 31, December 31, Acquired loans evaluated individually for future credit losses: Outstanding principal balance $ 9,453 9,735 Carrying value 6,720 6,875 Acquired loans evaluated collectively for future credit losses: Outstanding principal balance 776,923 824,205 Carrying value 771,550 818,201 Total acquired loans: Outstanding principal balance 786,376 833,940 Carrying value 778,270 825,076 The following table provides information related to the changes in the accretable discount, which includes income recognized from contractual cash flows for the dates indicated (in thousands): Total Balance at December 31, 2016 $ 2,187 Accretion (1,318 ) Net reclassification from nonaccretable yield 671 Balance at December 31, 2017 1,540 Accretion (185 ) Net reclassification from nonaccretable yield — Balance at March 31, 2018 $ 1,355 The following table provides information related to acquired impaired loans by portfolio segment and by class of financing receivable at and for the three months ended March 31, 2018 (in thousands): Carrying value Outstanding principal balance Related impairment reserve Average recorded investment in impaired loans Interest income recognized Personal Banking: Residential mortgage loans $ 1,167 1,858 18 1,175 39 Home equity loans 1,104 2,123 20 1,124 36 Consumer loans 44 125 4 51 16 Total Personal Banking 2,315 4,106 42 2,350 91 Commercial Banking: Commercial real estate loans 4,327 5,262 39 4,358 89 Commercial loans 78 85 — 90 5 Total Commercial Banking 4,405 5,347 39 4,448 94 Total $ 6,720 9,453 81 6,798 185 The following table provides information related to acquired impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2017 (in thousands): Carrying Outstanding Related Average Interest Personal Banking: Residential mortgage loans $ 1,182 1,880 24 1,251 181 Home equity loans 1,143 2,219 21 1,253 157 Consumer loans 59 160 4 97 51 Total Personal Banking 2,384 4,259 49 2,601 389 Commercial Banking: Commercial real estate loans 4,388 5,363 39 6,992 914 Commercial loans 103 113 — 177 15 Total Commercial Banking 4,491 5,476 39 7,169 929 Total $ 6,875 9,735 88 9,770 1,318 The following table provides information related to the allowance for loan losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2018 (in thousands): Balance Current period provision Charge-offs Recoveries Balance Originated loans: Personal Banking: Residential mortgage loans $ 3,724 31 (196 ) 65 3,824 Home equity loans 3,717 (85 ) (301 ) 31 4,072 Consumer finance loans 3,031 338 (1,553 ) 278 3,968 Consumer loans 9,140 3,279 (3,177 ) 563 8,475 Total Personal Banking 19,612 3,563 (5,227 ) 937 20,339 Commercial Banking: Commercial real estate loans 20,218 703 (540 ) 144 19,911 Commercial loans 9,293 (340 ) (828 ) 139 10,322 Total Commercial Banking 29,511 363 (1,368 ) 283 30,233 Total originated loans 49,123 3,926 (6,595 ) 1,220 50,572 Acquired loans: Personal Banking: Residential mortgage loans 89 (43 ) (5 ) 6 131 Home equity loans 728 202 (310 ) 74 762 Consumer loans 807 (54 ) (72 ) 43 890 Total Personal Banking 1,624 105 (387 ) 123 1,783 Commercial Banking: Commercial real estate loans 3,430 (130 ) (11 ) 22 3,549 Commercial loans 1,034 308 (197 ) 32 891 Total Commercial Banking 4,464 178 (208 ) 54 4,440 Total acquired loans 6,088 283 (595 ) 177 6,223 Total $ 55,211 4,209 (7,190 ) 1,397 56,795 The following table provides information related to the allowance for loan losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2017 (in thousands): Balance Current period provision Charge-offs Recoveries Balance Originated loans: Personal Banking: Residential mortgage loans $ 4,638 (33 ) (153 ) 168 4,656 Home equity loans 2,989 (406 ) (176 ) 85 3,486 Consumer finance loans 3,957 1,202 (796 ) 106 3,445 Consumer loans 6,472 4,147 (2,456 ) 252 4,529 Total Personal Banking 18,056 4,910 (3,581 ) 611 16,116 Commercial Banking: Commercial real estate loans 20,635 (2,948 ) (263 ) 179 23,667 Commercial loans 15,399 409 (946 ) 426 15,510 Total Commercial Banking 36,034 (2,539 ) (1,209 ) 605 39,177 Total originated loans 54,090 2,371 (4,790 ) 1,216 55,293 Acquired loans: Personal Banking: Residential mortgage loans 78 115 (137 ) 29 71 Home equity loans 932 180 (473 ) 178 1,047 Consumer loans 831 403 (408 ) 183 653 Total Personal Banking 1,841 698 (1,018 ) 390 1,771 Commercial Banking: Commercial real estate loans 3,713 666 (211 ) 250 3,008 Commercial loans 1,460 902 (321 ) 12 867 Total Commercial Banking 5,173 1,568 (532 ) 262 3,875 Total acquired loans 7,014 2,266 (1,550 ) 652 5,646 Total $ 61,104 4,637 (6,340 ) 1,868 60,939 The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at March 31, 2018 (in thousands): Total loans receivable Allowance for loan losses Nonaccrual loans (1) Loans past due 90 days or more and still accruing (2) TDRs Allowance related to TDRs Additional commitments to customers with loans classified as TDRs Personal Banking: Residential mortgage loans $ 2,772,148 3,813 12,828 — 7,756 762 — Home equity loans 1,288,361 4,445 7,673 89 1,824 467 5 Consumer finance loans 12,453 3,031 3 — — — — Consumer loans 673,585 9,947 3,557 121 — — — Total Personal Banking 4,746,547 21,236 24,061 210 9,580 1,229 5 Commercial Banking: Commercial real estate loans 2,512,257 23,648 28,874 — 16,285 977 328 Commercial loans 623,463 10,327 5,745 — 5,101 367 38 Total Commercial Banking 3,135,720 33,975 34,619 — 21,386 1,344 366 Total $ 7,882,267 55,211 58,680 210 30,966 2,573 371 (1) Includes $11.2 million of nonaccrual TDRs. (2) Represents loans 90 days or more past maturity and still accruing. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2017 (in thousands): Total loans receivable Allowance for loan losses Nonaccrual loans (1) Loans past due 90 days or more and still accruing (2) TDRs Allowance related to TDRs Additional commitments to customers with loans classified as TDRs Personal Banking: Residential mortgage loans $ 2,776,203 3,955 14,791 — 8,000 815 — Home equity loans 1,310,355 4,834 8,907 120 1,716 462 4 Consumer finance loans 18,619 3,968 199 3 — — — Consumer loans 652,770 9,365 4,673 379 — — — Total Personal Banking 4,757,947 22,122 28,570 502 9,716 1,277 4 Commercial Banking: Commercial real estate loans 2,454,726 23,460 28,473 — 15,691 1,125 235 Commercial loans 580,736 11,213 7,412 — 6,697 742 8 Total Commercial Banking 3,035,462 34,673 35,885 — 22,388 1,867 243 Total $ 7,793,409 56,795 64,455 502 32,104 3,144 247 (1) Includes $12.3 million of nonaccrual TDRs. (2) Represents loans 90 days or more past maturity and still accruing. The following table provides information related to the composition of originated impaired loans by portfolio segment and by class of financing receivable at and for the three months ended March 31, 2018 (in thousands): Nonaccrual loans 90 or more days delinquent Nonaccrual loans less than 90 days delinquent Loans less than 90 days delinquent reviewed for impairment TDRs less than 90 days delinquent not included elsewhere Total impaired loans Average recorded investment in impaired loans Interest income recognized on impaired loans Personal Banking: Residential mortgage loans $ 10,660 2,168 505 6,398 19,731 19,912 236 Home equity loans 6,707 966 — 1,560 9,233 9,873 127 Consumer finance loan 3 — — — 3 41 2 Consumer loans 2,931 626 — — 3,557 4,161 55 Total Personal Banking 20,301 3,760 505 7,958 32,524 33,987 420 Commercial Banking: Commercial real estate loans 16,145 12,729 4,398 4,035 37,307 36,467 379 Commercial loans 3,144 2,601 720 2,361 8,826 9,595 115 Total Commercial Banking 19,289 15,330 5,118 6,396 46,133 46,062 494 Total $ 39,590 19,090 5,623 14,354 78,657 80,049 914 The following table provides information related to the composition of originated impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2017 (in thousands): Nonaccrual loans 90 or more days delinquent Nonaccrual loans less than 90 days delinquent Loans less than 90 days delinquent reviewed for impairment TDRs less than 90 days delinquent not included elsewhere Total impaired loans Average recorded investment in impaired loans Interest income recognized on impaired loans Personal Banking: Residential mortgage loans $ 13,509 1,282 — 6,814 21,605 21,531 892 Home equity loans 7,251 1,656 — 1,449 10,356 9,150 452 Consumer finance loans 199 — — — 199 379 20 Consumer loans 3,617 1,056 — — 4,673 4,042 188 Total Personal Banking 24,576 3,994 — 8,263 36,833 35,102 1,552 Commercial Banking: Commercial real estate loans 15,361 13,112 4,431 4,123 37,027 49,981 1,758 Commercial loans 3,140 4,272 906 2,447 10,765 12,110 672 Total Commercial Banking 18,501 17,384 5,337 6,570 47,792 62,091 2,430 Total $ 43,077 21,378 5,337 14,833 84,625 97,193 3,982 At March 31, 2018 , we expect to fully collect the carrying value of our purchased credit impaired loans and have determined that we can reasonably estimate their future cash flows including those loans that are 90 days or more delinquent. As a result, we do not consider our purchased credit impaired loans that are 90 days or more delinquent to be nonaccrual or impaired and continue to recognize interest income on these loans, including the loans’ accretable discount. The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at March 31, 2018 (in thousands): Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related impairment reserve Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,763,824 8,324 8,324 780 — Home equity loans 1,286,538 1,823 1,823 458 — Consumer finance loans 12,453 — — — — Consumer loans 673,525 60 60 16 — Total Personal Banking 4,736,340 10,207 10,207 1,254 — Commercial Banking: Commercial real estate loans 2,490,757 21,500 16,786 1,668 4,714 Commercial loans 616,142 7,321 5,136 456 2,185 Total Commercial Banking 3,106,899 28,821 21,922 2,124 6,899 Total $ 7,843,239 39,028 32,129 3,378 6,899 The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at December 31, 2017 (in thousands): Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related impairment reserve Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,767,635 8,568 8,568 816 — Home equity loans 1,308,639 1,716 1,716 461 — Consumer finance loans 18,619 — — — — Consumer loans 652,685 85 85 25 — Total Personal Banking 4,747,578 10,369 10,369 1,302 — Commercial Banking: Commercial real estate loans 2,433,755 20,971 18,470 1,859 2,501 Commercial loans 571,412 9,324 8,572 829 752 Total Commercial Banking 3,005,167 30,295 27,042 2,688 3,253 Total $ 7,752,745 40,664 37,411 3,990 3,253 Our loan portfolios include loans that have been modified in a troubled debt restructuring ("TDR"), where concessions have been granted to borrowers who have experienced financial difficulties. These concessions typically result from our loss mitigation activities and could include: extending the note’s maturity date, permitting interest only payments, reducing the interest rate to a rate lower than current market rates for new debt with similar risk, reducing the principal payment, principal forbearance or other actions. These concessions are applicable to all loan segments and classes. Certain TDRs are classified as nonperforming at the time of restructuring and may be returned to performing status after considering the borrower’s sustained repayment performance for a period of at least six months. When we modify loans in a TDR, we evaluate any possible impairment similar to other impaired loans based on the present value of expected future cash flows, discounted at the contractual interest rate of the original loan agreement, the loan’s observable market price or the current fair value of the collateral, less selling costs, for collateral dependent loans. If we determine that the value of the modified loan is less than the recorded investment in the loan (net of previous charge-offs, deferred loan fees or costs and unamortized premium or discount), impairment is recognized through an allowance estimate or a charge-off to the allowance. In periods subsequent to modification, we evaluate all TDRs, including those that have payment defaults, for possible impairment, using ASC 310-10. As a result, loans modified in a TDR may have the financial effect of increasing the specific allowance associated with the loan. Loans modified in a TDR are closely monitored for delinquency as an early indicator of possible future default. If loans modified in a TDR subsequently default, we evaluate the loan for possible further impairment. The allowance may be increased, adjustments may be made in the allocation of the allowance, partial charge-offs may be taken to further write-down the carrying value of the loan, or the loan may be charged-off completely. The following table provides a roll forward of troubled debt restructurings for the periods indicated (dollars in thousands): For the quarter ended March 31, 2018 2017 Number of contracts Amount Number of contracts Amount Beginning TDR balance: 205 $ 32,104 225 $ 42,926 New TDRs 9 4,935 6 3,790 Re-modified TDRs — — — — Net paydowns (947 ) (1,222 ) Charge-offs: Residential mortgage loans 1 (135 ) — — Home equity loans — — — — Commercial real estate loans 1 (203 ) — — Commercial loans 1 (721 ) 1 (101 ) Paid-off loans: Residential mortgage loans 1 (249 ) — — Home equity loans 1 (12 ) 1 — Commercial real estate loans 4 (1,574 ) 2 (65 ) Commercial loans 5 (2,232 ) 3 (1,750 ) Ending TDR balance: 200 $ 30,966 224 $ 43,578 Accruing TDRs $ 19,749 $ 25,305 Non-accrual TDRs 11,217 18,273 The following table provides information related to troubled debt restructurings (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated (dollars in thousands): For the quarter ended Number of contracts Recorded investment at the time of modification Current recorded investment Current allowance Troubled debt restructurings: Personal Banking: Residential mortgage loans 2 $ 214 213 21 Home equity loans 3 140 139 36 Total Personal Banking 5 354 352 57 Commercial Banking: Commercial real estate loans 1 2,401 2,385 — Commercial loans 3 2,180 1,431 — Total Commercial Banking 4 4,581 3,816 — Total 9 $ 4,935 4,168 57 During the quarter ended March 31, 2018 , no TDRs modified within the previous twelve months have subsequently defaulted. The following table provides information related to troubled debt restructurings (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated (dollars in thousands): For the quarter ended Number of contracts Recorded investment at the time of modification Current recorded investment Current allowance Troubled debt restructurings: Personal Banking: Residential mortgage loans 2 $ 448 447 48 Home equity loans — — — — Total Personal Banking 2 448 447 48 Commercial Banking: Commercial real estate loans 3 3,138 3,119 225 Commercial loans 1 204 199 14 Total Commercial Banking 4 3,342 3,318 239 Total 6 $ 3,790 3,765 287 During the quarter ended March 31, 2017 , no TDRs modified within the previous twelve months have subsequently defaulted. The following table provides information as of March 31, 2018 for troubled debt restructuring (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended March 31, 2018 (dollars in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 2 $ — — 178 35 213 Home equity loans 3 30 — — 109 139 Total Personal Banking 5 30 — 178 144 352 Commercial Banking: Commercial real estate loans 1 — — — 2,385 2,385 Commercial loans 3 — — — 1,431 1,431 Total Commercial Banking 4 — — — 3,816 3,816 Total 9 $ 30 — 178 3,960 4,168 The following table provides information as of March 31, 2017 for troubled debt restructuring (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended March 31, 2017 (dollars in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 2 $ 112 — — 335 447 Home equity loans — — — — — — Total Personal Banking 2 112 — — 335 447 Commercial Banking: Commercial real estate loans 3 — 2,755 364 — 3,119 Commercial loans 1 — — 199 — 199 Total Commercial Banking 4 — 2,755 563 — 3,318 Total 6 $ 112 2,755 563 335 3,765 During the quarters ended March 31, 2018 and 2017, no TDRs were re-modified. The following table provides information related to loan payment delinquencies at March 31, 2018 (in thousands): 30-59 Days delinquent 60-89 Days delinquent 90 Days or greater delinquent Total delinquency Current Total loans receivable 90 Days or greater delinquent and accruing (1) Originated loans: Personal Banking: Residential mortgage loans $ 26,001 811 10,237 37,049 2,626,529 2,663,578 — Home equity loans 5,850 1,664 5,621 13,135 1,027,193 1,040,328 — Consumer finance loans 1,288 233 3 1,524 10,929 12,453 — Consumer loans 7,477 2,122 2,487 12,086 576,059 588,145 — Total Personal Banking 40,616 4,830 18,348 63,794 4,240,710 4,304,504 — Commercial Banking: Commercial real estate loans 18,030 1,536 11,957 31,523 2,203,721 2,235,244 — Commercial loans 2,541 92 2,826 5,459 558,790 564,249 — Total Commercial Banking 20,571 1,628 14,783 36,982 2,762,511 2,799,493 — Total originated loans 61,187 6,458 33,131 100,776 7,003,221 7,103,997 — Acquired loans: Personal Banking: Residential mortgage loans 1,402 1,132 554 3,088 105,482 108,570 131 Home equity loans 1,556 376 1,129 3,061 244,972 248,033 43 Consumer loans 775 137 452 1,364 84,076 85,440 8 Total Personal Banking 3,733 1,645 2,135 7,513 434,530 442,043 182 Commercial Banking: Commercial real estate loans 2,273 273 4,766 7,312 269,701 277,013 578 Commercial loans 371 104 318 793 58,421 59,214 — Total Commercial Banking 2,644 377 5,084 8,105 328,122 336,227 578 Total acquired loans 6,377 2,022 7,219 15,618 762,652 778,270 760 Total loans $ 67,564 8,480 40,350 116,394 7,765,873 7,882,267 760 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows on and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. The following table provides information related to loan payment delinquencies at December 31, 2017 (in thousands): 30-59 Days delinquent 60-89 Days delinquent 90 Days or greater delinquent Total delinquency Current Total loans receivable 90 Days or Originated loans: Personal Banking: Residential mortgage loans $ 23,786 6,030 12,613 42,429 2,619,951 2,662,380 — Home equity loans 6,094 2,333 6,043 14,470 1,037,088 1,051,558 — Consumer finance loans 2,128 1,113 199 3,440 15,179 18,619 — Consumer loans 9,762 2,834 3,274 15,870 537,496 553,366 — Total Personal Banking 41,770 12,310 22,129 76,209 4,209,714 4,285,923 — Commercial Banking: Commercial real estate loans 5,520 2,133 10,629 18,282 2,142,930 2,161,212 — Commercial loans 1,469 204 2,806 4,479 516,719 521,198 — Total Commercial Banking 6,989 2,337 13,435 22,761 2,659,649 2,682,410 — Total originated loan 48,759 14,647 35,564 98,970 6,869,363 6,968,333 — Acquired loans: Personal Banking: Residential mortgage loans 1,998 205 1,277 3,480 110,343 113,823 381 Home equity loans 1,367 538 1,306 3,211 255,586 258,797 98 Consumer loans 1,150 517 353 2,020 97,384 99,404 10 Total Personal Banking 4,515 1,260 2,936 8,711 463,313 472,024 489 Commercial Banking: Commercial real estate loans 2,795 406 5,655 8,856 284,658 293,514 923 Commercial loans 396 237 334 967 58,571 59,538 — Total Commercial Banking 3,191 643 5,989 9,823 343,229 353,052 923 Total acquired loan 7,706 1,903 8,925 18,534 806,542 825,076 1,412 Total $ 56,465 16,550 44,489 117,504 7,675,905 7,793,409 1,412 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. Credit quality indicators : We categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze loans individually by classifying the loans by credit risk. Credit relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for deterioration or improvement to determine if the loan is appropriately classified. We use the following definitions for risk ratings other than pass: Special mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics. A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions. If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations. Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring. Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard. In addition, those weaknesses make collection or liquidation in full highly questionable and improbable. A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely. The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined. Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted. A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be possible in the future. The following table sets forth information about credit quality indicators updated during the quarter ended March 31, 2018 (in thousands): Pass Special mention Substandard Doubtful Loss Total loans receivable Originated loans: Personal Banking: Residential mortgage loans $ 2,646,948 — 16,630 — — 2,663,578 Home equity loans 1,032,575 — 7,753 — — 1,040,328 Consumer finance loans 12,450 — 3 — — 12,453 Consumer loans 585,080 — 3,065 — — 588,145 Total Personal Banking 4,277,053 — 27,451 — — 4,304,504 Commercial Banking: Commercial real estate loans 2,018,908 53,377 162,959 — — 2,235,244 Commercial loans 509,145 15,582 39,522 — — 564,249 Total Commercial Banking 2,528,053 68,959 202,481 — — 2,799,493 Total originated loans 6,805,106 68,959 229,932 — — 7,103,997 Acquired loans: Personal Banking: Residential mortgage loans 108,130 — 440 — — 108,570 Home equity loans 246,562 — 1,471 — — 248,033 Consumer loans 84,903 — 537 — — 85,440 Total Personal Banking 439,595 — 2,448 — — 442,043 Commercial Banking: Commercial real estate loans 237,146 4,313 35,554 — — 277,013 Commercial loans 48,468 3,565 7,181 — — 59,214 Total Commercial Banking 285,614 7,878 42,735 — — 336,227 Total acquired loans 725,209 7,878 45,183 — — 778,270 Total loans $ 7,530,315 76,837 275,115 — — 7,882,267 The following table sets forth information about credit quality indicators, which were updated during the year ended December 31, 2017 (in thousands): Pass Special mention Substandard Doubtful Loss Total loans receivable Originated loans: Personal Banking: Residential mortgage loans $ 2,645,475 — 16,905 — — 2,662,380 Home equity loans 1,042,965 — 8,593 — — 1,051,558 Consumer finance loans 18,420 — 199 — — 18,619 Consumer loans 549,550 — 3,816 — — 553,366 Total Personal Banking 4,256,410 — 29,513 — — 4,285,923 Commercial Banking: Commercial real estate loans 1,964,565 78,699 117,948 — — 2,161,212 Commercial loans 461,962 15,510 43,726 — — 521,198 Total Commercial Banking 2,426,527 94,209 161,674 — — 2,682,410 Total originated loans 6,682,937 94,209 191,187 — — 6,968,333 Acquired loans: Personal Banking: Residential mortgage loans 112,990 — 833 — — 113,823 Home equity loans 257,312 — 1,485 — — 258,797 Consumer loans 98,659 — 745 — — 99,404 Total Personal Banking 468,961 — 3,063 — — 472,024 Commercial Banking: Commercial real estate loans 251,761 4,838 36,915 — — 293,514 Commercial loans 49,073 3,787 6,678 — — 59,538 Total Commercial Banking 300,834 8,625 43,593 — — 353,052 Total acquired loans 769,795 8,625 46,656 — — 825,076 Total $ 7,452,732 102,834 237,843 — — 7,793,409 |