Loans Receivable and Allowance for Loan Losses | Loans Receivable and Allowance for Loan Losses Loans receivable at December 31, 2019 and 2018 are summarized in the table below: December 31, 2019 December 31, 2018 Originated Acquired Total Originated Acquired Total Personal Banking: Residential mortgage loans (1) $ 2,779,764 82,938 2,862,702 2,766,430 93,782 2,860,212 Home equity loans 1,099,514 243,404 1,342,918 1,043,878 214,544 1,258,422 Consumer finance loans (2) 509 — 509 3,817 — 3,817 Consumer loans 1,057,384 35,502 1,092,886 775,378 58,671 834,049 Total Personal Banking 4,937,171 361,844 5,299,015 4,589,503 366,997 4,956,500 Commercial Banking: Commercial real estate loans 2,557,904 407,003 2,964,907 2,416,047 223,327 2,639,374 Commercial loans 719,477 55,094 774,571 612,962 48,816 661,778 Total Commercial Banking 3,277,381 462,097 3,739,478 3,029,009 272,143 3,301,152 Total loans receivable, gross 8,214,552 823,941 9,038,493 7,618,512 639,140 8,257,652 Deferred loan costs 51,616 483 52,099 36,820 798 37,618 Allowance for loan losses (51,439 ) (6,502 ) (57,941 ) (51,751 ) (3,463 ) (55,214 ) Undisbursed loan proceeds: Residential mortgage loans (14,937 ) — (14,937 ) (11,513 ) — (11,513 ) Commercial real estate loans (208,857 ) (1,661 ) (210,518 ) (167,029 ) (524 ) (167,553 ) Commercial loans (55,317 ) (1,146 ) (56,463 ) (63,605 ) (1,160 ) (64,765 ) Total loans receivable, net $ 7,935,618 815,115 8,750,733 7,361,434 634,791 7,996,225 (1) Includes $7.7 million and no loans held for sale at December 31, 2019 and 2018 , respectively. (2) Represents loans from our consumer finance subsidiary that was closed in 2017 which are no longer being originated. As of December 31, 2019 , 2018 and 2017 , we serviced loans for others approximating $793.1 million , $794.2 million and $887.3 million , respectively. These loans serviced for others are not our assets and are not included in our financial statements. As of December 31, 2019 and 2018 , approximately 50% and 58% , respectively, of our loan portfolio was secured by properties located in Pennsylvania. We do not believe we have significant concentrations of credit risk to any one group of borrowers given our underwriting and collateral requirements. Loans receivable as of December 31, 2019 and 2018 include $3.090 billion and $2.810 billion , respectively, of adjustable rate loans and $5.948 billion and $5.448 billion , respectively, of fixed rate loans. The following table provides information related to the outstanding principal balance and related carrying value of acquired loans for the dates indicated: December 31, 2019 2018 Acquired loans evaluated individually for future credit losses: Outstanding principal balance $ 7,187 8,189 Carrying value 4,975 5,690 Acquired loans evaluated collectively for future credit losses: Outstanding principal balance 826,412 637,170 Carrying value 816,642 632,564 Total acquired loans: Outstanding principal balance 833,599 645,359 Carrying value 821,617 638,254 The following table provides information related to the changes in the accretable discount, which includes income recognized from contractual cash flows for the dates indicated: Total Balance at December 31, 2017 $ 1,540 Accretion (785 ) Net reclassification from nonaccretable yield — Balance at December 31, 2018 755 Accretion (551 ) Net reclassification from nonaccretable yield 966 Balance at December 31, 2019 $ 1,170 The following table provides information related to purchased credit impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2019 : Carrying value Outstanding principal balance Related impairment reserve Average recorded investment in impaired loans Interest income/accretion recognized Personal Banking: Residential mortgage loans $ 742 1,232 7 866 147 Home equity loans 715 1,569 25 861 114 Consumer loans 7 34 1 18 12 Total Personal Banking 1,464 2,835 33 1,745 273 Commercial Banking: Commercial real estate loans 3,433 4,268 6 3,509 273 Commercial loans 78 84 1 78 5 Total Commercial Banking 3,511 4,352 7 3,587 278 Total $ 4,975 7,187 40 5,332 551 The following table provides information related to purchased credit impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2018 : Carrying Outstanding Related Average Interest Personal Banking: Residential mortgage loans $ 990 1,598 6 1,294 226 Home equity loans 1,008 1,959 7 1,483 157 Consumer loans 29 76 4 53 35 Total Personal Banking 2,027 3,633 17 2,830 418 Commercial Banking: Commercial real estate loans 3,584 4,471 1 4,028 358 Commercial loans 79 85 — 82 9 Total Commercial Banking 3,663 4,556 1 4,110 367 Total $ 5,690 8,189 18 6,940 785 The following table provides information related to changes in the allowance for loan losses for the year ended December 31, 2019 : Balance as of December 31, 2019 Provision Charge-offs Recoveries Balance as of December 31, 2018 Originated loans Personal Banking: Residential mortgage loans $ 2,463 (1,089 ) (935 ) 433 4,054 Home equity loans 2,830 46 (619 ) 219 3,184 Consumer finance loans 76 (671 ) (320 ) 391 676 Consumer loans 11,979 10,696 (11,217 ) 2,096 10,404 Total Personal Banking 17,348 8,982 (13,091 ) 3,139 18,318 Commercial Banking: Commercial real estate loans 17,292 (5,241 ) (5,078 ) 1,232 26,379 Commercial loans 16,799 12,449 (3,237 ) 533 7,054 Total Commercial Banking 34,091 7,208 (8,315 ) 1,765 33,433 Total originated loans 51,439 16,190 (21,406 ) 4,904 51,751 Acquired loans Personal Banking: Residential mortgage loans 111 184 (231 ) 75 83 Home equity loans 359 322 (502 ) 191 348 Consumer loans 538 156 (270 ) 233 419 Total Personal Banking 1,008 662 (1,003 ) 499 850 Commercial Banking: Commercial real estate loans 4,296 2,092 (389 ) 597 1,996 Commercial loans 1,198 3,715 (3,414 ) 280 617 Total Commercial Banking 5,494 5,807 (3,803 ) 877 2,613 Total acquired loans 6,502 6,469 (4,806 ) 1,376 3,463 Total $ 57,941 22,659 (26,212 ) 6,280 55,214 The following table provides information related to changes in the allowance for loan losses for the year ended December 31, 2018 : Balance as of December 31, 2018 Provision Charge-offs Recoveries Balance as of December 31, 2017 Originated loans Personal Banking: Residential mortgage loans $ 4,054 808 (1,067 ) 489 3,824 Home equity loans 3,184 (25 ) (1,183 ) 320 4,072 Consumer finance loans 676 (1,282 ) (2,813 ) 803 3,968 Consumer loans 10,404 12,151 (12,861 ) 2,639 8,475 Total Personal Banking 18,318 11,652 (17,924 ) 4,251 20,339 Commercial Banking: Commercial real estate loans 26,379 11,349 (6,096 ) 1,215 19,911 Commercial loans 7,054 (2,062 ) (2,675 ) 1,469 10,322 Total Commercial Banking 33,433 9,287 (8,771 ) 2,684 30,233 Total originated loans 51,751 20,939 (26,695 ) 6,935 50,572 Acquired loans Personal Banking: Residential mortgage loans 83 (61 ) (112 ) 125 131 Home equity loans 348 (23 ) (602 ) 211 762 Consumer loans 419 (335 ) (291 ) 155 890 Total Personal Banking 850 (419 ) (1,005 ) 491 1,783 Commercial Banking: Commercial real estate loans 1,996 (467 ) (1,291 ) 205 3,549 Commercial loans 617 279 (650 ) 97 891 Total Commercial Banking 2,613 (188 ) (1,941 ) 302 4,440 Total acquired loans 3,463 (607 ) (2,946 ) 793 6,223 Total $ 55,214 20,332 (29,641 ) 7,728 56,795 The following table provides information related to changes in the allowance for loan losses for the year ended December 31, 2017 : Balance as of December 31, 2017 Provision Charge-offs Recoveries Balance as of December 31, 2016 Originated loans Personal Banking: Residential mortgage loans $ 3,824 (390 ) (834 ) 392 4,656 Home equity loans 4,072 1,474 (1,080 ) 192 3,486 Consumer finance loans 3,968 8,444 (8,369 ) 448 3,445 Consumer loans 8,475 13,601 (11,128 ) 1,473 4,529 Total Personal Banking 20,339 23,129 (21,411 ) 2,505 16,116 Commercial Banking: Commercial real estate loans 19,911 (3,663 ) (1,344 ) 1,251 23,667 Commercial loans 10,322 (4,777 ) (2,462 ) 2,051 15,510 Total Commercial Banking 30,233 (8,440 ) (3,806 ) 3,302 39,177 Total originated loans 50,572 14,689 (25,217 ) 5,807 55,293 Acquired loans Personal Banking: Residential mortgage loans 131 185 (205 ) 80 71 Home equity loans 762 503 (1,179 ) 391 1,047 Other consumer loans 890 765 (795 ) 267 653 Total Personal Banking 1,783 1,453 (2,179 ) 738 1,771 Commercial Banking: Commercial real estate loans 3,549 2,631 (2,830 ) 740 3,008 Commercial loans 891 978 (1,028 ) 74 867 Total Commercial Banking 4,440 3,609 (3,858 ) 814 3,875 Total acquired loans 6,223 5,062 (6,037 ) 1,552 5,646 Total $ 56,795 19,751 (31,254 ) 7,359 60,939 While we use available information to provide for losses, future additions to the allowance may be necessary based on changes in economic conditions. In addition, various regulatory agencies, as an integral part of their examination process, periodically review our allowance for loan losses. Such agencies may require us to recognize additions to the allowance based on their judgments about information available to them at the time of their examination. Management believes, to the best of their knowledge, that all known losses as of the balance sheet dates have been recorded. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable as of December 31, 2019 : Total loans receivable Allowance for loan losses Nonaccrual loans (1) Loans 90 days past maturity and accruing TDRs Allowance related to TDRs Additional commitments to customers with loans classified as TDRs Personal Banking: Residential mortgage loans $ 2,868,127 2,574 14,476 — 7,550 560 — Home equity loans 1,342,918 3,189 6,745 32 1,973 393 26 Consumer finance loans 509 76 1 — — — — Consumer loans 1,124,623 12,517 4,225 — — — — Total Personal Banking 5,336,177 18,356 25,447 32 9,523 953 26 Commercial Banking: Commercial real estate loans 2,754,390 21,588 34,864 — 19,358 1,384 476 Commercial loans 718,107 17,997 8,559 — 3,118 665 64 Total Commercial Banking 3,472,497 39,585 43,423 — 22,476 2,049 540 Total $ 8,808,674 57,941 68,870 32 31,999 3,002 566 (1) Includes $9.0 million of nonaccrual TDRs. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable as of December 31, 2018 : Total loans receivable Allowance for loan losses Nonaccrual loans (1) Loans 90 days past maturity and accruing TDRs Allowance related to TDRs Additional commitments to customers with loans classified as TDRs Personal Banking: Residential mortgage loans $ 2,864,470 4,137 15,848 — 5,382 993 — Home equity loans 1,258,422 3,532 7,075 136 4,502 1,520 4 Consumer finance loans 3,817 676 22 3 — — — Consumer loans 855,896 10,823 4,300 27 — — — Total Personal Banking 4,982,605 19,168 27,245 166 9,884 2,513 4 Commercial Banking: Commercial real estate loans 2,471,821 28,375 36,935 — 19,859 313 310 Commercial loans 597,013 7,671 8,101 — 3,865 263 74 Total Commercial Banking 3,068,834 36,046 45,036 — 23,724 576 384 Total $ 8,051,439 55,214 72,281 166 33,608 3,089 388 (1) Includes $15.3 million of nonaccrual TDRs. A loan is considered to be impaired, when, based on current information and events it is probable that we will be unable to collect all amounts due according to the contractual terms of the loan agreement including both contractual principal and interest payments. This includes non-accrual loans, loans more than 90 days delinquent and still accruing interest, loans for which we perform an impairment review and TDRs. Impairment is measured using one of three methods: (1) the present value of expected future cash flows discounted at the loan’s effective interest rate; (2) the loan’s observable market price; or (3) the fair value of collateral if the loan is collateral dependent, less costs of sale or disposition. If the measure of the impaired loan is less than the recorded investment in the loan, a specific allowance is allocated for the impairment. The following table provides information related to the composition of impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2019 : Nonaccrual loans 90 or more days delinquent Nonaccrual loans less than 90 days delinquent Loans less than 90 days delinquent reviewed for impairment TDRs less than 90 days delinquent not included elsewhere Total impaired loans Average recorded investment in impaired loans Interest income recognized on impaired loans Personal Banking: Residential mortgage loans $ 12,682 1,794 — 6,817 21,293 19,767 688 Home equity loans 5,635 1,110 — 1,654 8,399 8,571 368 Consumer finance loans 1 — — — 1 — — Consumer loans 3,609 616 — — 4,225 3,842 179 Total Personal Banking 21,927 3,520 — 8,471 33,918 32,180 1,235 Commercial Banking: Commercial real estate loans 25,014 9,850 933 10,329 46,126 46,284 1,490 Commercial loans 4,739 3,820 15,916 1,474 25,949 10,179 345 Total Commercial Banking 29,753 13,670 16,849 11,803 72,075 56,463 1,835 Total $ 51,680 17,190 16,849 20,274 105,993 88,643 3,070 The following table provides information related to the composition of impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2018 : Nonaccrual loans 90 or more days delinquent Nonaccrual loans less than 90 days delinquent Loans less than 90 days delinquent reviewed for impairment TDRs less than 90 days delinquent not included elsewhere Total impaired loans Average recorded investment in impaired loans Interest income recognized on impaired loans Personal Banking: Residential mortgage loans $ 12,965 2,883 — 6,660 22,508 20,733 910 Home equity loans 5,996 1,079 — 1,818 8,893 9,075 511 Consumer finance loans 22 — — — 22 24 — Consumer loans 3,228 1,072 — — 4,300 3,992 235 Total Personal Banking 22,211 5,034 — 8,478 35,723 33,824 1,656 Commercial Banking: Commercial real estate loans 25,509 11,426 8,549 4,435 49,919 41,328 1,599 Commercial loans 3,010 5,091 2,453 2,087 12,641 9,186 507 Total Commercial Banking 28,519 16,517 11,002 6,522 62,560 50,514 2,106 Total $ 50,730 21,551 11,002 15,000 98,283 84,338 3,762 The following table provides information related to the composition of impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2017 : Nonaccrual loans 90 or more days delinquent Nonaccrual loans less than 90 days delinquent Loans less than 90 days delinquent reviewed for impairment TDRs less than 90 days delinquent not included elsewhere Total impaired loans Average recorded investment in impaired loans Interest income recognized on impaired loans Personal Banking: Residential mortgage loans $ 13,509 1,282 — 6,814 21,605 21,531 892 Home equity loans 7,251 1,656 — 1,449 10,356 9,150 452 Consumer finance loans 199 — — — 199 379 20 Consumer loans 3,617 1,056 — — 4,673 4,042 188 Total Personal Banking 24,576 3,994 — 8,263 36,833 35,102 1,552 Commercial Banking: Commercial real estate loans 15,361 13,112 4,431 4,123 37,027 49,981 1,758 Commercial loans 3,140 4,272 906 2,447 10,765 12,110 672 Total Commercial Banking 18,501 17,384 5,337 6,570 47,792 62,091 2,430 Total $ 43,077 21,378 5,337 14,833 84,625 97,193 3,982 The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable as of and for the year ended December 31, 2019 : Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related impairment reserve Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,860,026 8,101 8,101 560 — Home equity loans 1,340,944 1,974 1,974 393 — Consumer finance loans 509 — — — — Consumer loans 1,124,614 9 9 3 — Total Personal Banking 5,326,093 10,084 10,084 956 — Commercial Banking: Commercial real estate loans 2,718,855 35,535 29,578 2,679 5,957 Commercial loans 694,424 23,683 18,337 8,127 5,346 Total Commercial Banking 3,413,279 59,218 47,915 10,806 11,303 Total $ 8,739,372 69,302 57,999 11,762 11,303 The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable as of and for the year ended December 31, 2018 : Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related impairment reserve Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,856,359 8,111 8,111 747 — Home equity loans 1,256,255 2,167 2,167 523 — Consumer finance loans 3,817 — — — — Consumer loans 855,867 29 29 6 — Total Personal Banking 4,972,298 10,307 10,307 1,276 — Commercial Banking: Commercial real estate loans 2,436,605 35,216 31,830 6,499 3,386 Commercial loans 588,932 8,081 6,738 767 1,343 Total Commercial Banking 3,025,537 43,297 38,568 7,266 4,729 Total $ 7,997,835 53,604 48,875 8,542 4,729 Our loan portfolios include certain loans that have been modified in a TDR, where economic concessions have been granted to borrowers who have experienced financial difficulties. These concessions typically result from our loss mitigation activities and could include: extending the note’s maturity date, permitting interest only payments, reducing the interest rate to a rate lower than current market rates for new debt with similar risk, reducing the principal payment, principal forbearance or other actions. These concessions are applicable to all loan segments and classes. Certain TDRs are classified as nonperforming at the time of restructuring and typically are returned to performing status after considering the borrower’s sustained repayment performance for a reasonable period of at least six consecutive months. When we modify loans in a TDR, we evaluate any possible impairment similar to other impaired loans based on the present value of expected future cash flows, discounted at the contractual interest rate of the original loan agreement, the loan’s observable market price or the current fair value of the collateral, less selling costs, for collateral dependent loans. If we determine that the value of the modified loan is less than the recorded investment in the loan (net of previous charge-offs, deferred loan fees or costs and unamortized premium or discount), impairment is recognized through an allowance estimate or a charge-off to the allowance. In periods subsequent to modification, we evaluate all TDRs, including those that have payment defaults, for possible impairment, in accordance with ASC 310-10. As a result, loans modified in a TDR may have the financial effect of increasing the specific allowance associated with the loan. Loans modified in a TDR are closely monitored for delinquency as an early indicator of possible future default. If loans modified in a TDR subsequently default, we evaluate the loan for possible further impairment. The allowance may be increased, adjustments may be made in the allocation of the allowance, partial charge-offs may be taken to further write-down the carrying value of the loan, or the loan may be charged-off completely. The following table provides a roll forward of troubled debt restructurings for the periods indicated: For the years ended December 31, 2019 2018 Number of Amount Number of Amount Beginning TDR balance: 195 $ 33,608 205 $ 32,104 New TDRs 14 3,344 29 1,800 Re-modified TDRs 8 5,678 6 3,086 Net paydowns (7,806 ) (6,606 ) Charge-offs: Residential mortgage loans — — 1 (135 ) Home equity loans — — — — Commercial real estate loans — — 2 (294 ) Commercial loans 2 (235 ) 7 (1,345 ) Paid-off loans: Residential mortgage loans 5 (225 ) 5 258 Home equity loans 9 (196 ) 5 83 Commercial real estate loans 12 (2,122 ) 10 2,254 Commercial loans 5 (47 ) 9 2,403 Ending TDR balance: 176 $ 31,999 195 $ 33,608 Accruing TDRs $ 22,956 $ 18,302 Non-accrual TDRs 9,043 15,306 The following table provides information related to troubled debt restructurings (including re-modified TDRs) by portfolio segment and by class of financing receivable occurring during the year ended December 31, 2019 : Number of Recorded investment at the time of modification Current recorded investment Current allowance Troubled debt restructurings: Personal Banking: Residential mortgage loans 3 $ 297 297 19 Home equity loans 5 171 165 12 Total Personal Banking 8 468 462 31 Commercial Banking: Commercial real estate loans 10 8,333 7,369 613 Commercial loans 4 221 192 21 Total Commercial Banking 14 8,554 7,561 634 Total 22 $ 9,022 8,023 665 There were no troubled debt restructurings modified within the previous twelve months that have subsequently defaulted. The following table provides information related to troubled debt restructurings (including re-modified TDRs) by portfolio segment and by class of financing receivable during the year ended December 31, 2018 : Number of Recorded investment at the time of modification Current recorded investment Current allowance Troubled debt restructurings: Personal Banking: Residential mortgage loans 9 $ 754 749 72 Home equity loans 17 636 610 150 Total Personal Banking 26 1,390 1,359 222 Commercial Banking: Commercial real estate loans 5 3,157 3,114 169 Commercial loans 4 339 342 69 Total Commercial Banking 9 3,496 3,456 238 Total 35 $ 4,886 4,815 460 There are no troubled debt restructurings modified within the previous twelve months that have subsequently defaulted. The following table provides information related to troubled debt restructurings (including re-modified TDRs) by portfolio segment and by class of financing receivable during the year ended December 31, 2017 : Number of Recorded investment at the time of modification Current recorded investment Current allowance Troubled debt restructurings: Personal Banking: Residential mortgage loans 8 $ 1,604 1,555 158 Home equity loans 3 152 148 40 Total Personal Banking 11 1,756 1,703 198 Commercial Banking: Commercial real estate loans 11 5,232 4,889 364 Commercial loans 7 561 526 37 Total Commercial Banking 18 5,793 5,415 401 Total 29 $ 7,549 7,118 599 The following table provides information related to troubled debt restructurings modified within the previous twelve months that have subsequently defaulted during the year ended December 31, 2017 : Number of contracts Recorded investment at the time of modification Current recorded investment Current allowance Personal Banking: Residential mortgage loans 1 $ 336 334 34 Home equity loans — — — — Total Personal Banking 1 336 334 34 Commercial Banking: Commercial real estate loans 2 438 426 35 Commercial loans — — — — Total Commercial Banking 2 438 426 35 3 $ 774 760 69 The following table provides information for troubled debt restructurings (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable during occurring the year ended December 31, 2019 : Number of contracts Type of modification Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 3 $ — — 297 — 297 Home equity loans 5 109 — 56 — 165 Total Personal Banking 8 109 — 353 — 462 Commercial Banking: Commercial real estate loans 10 — 2,541 4,828 — 7,369 Commercial loans 4 37 — 155 — 192 Total Commercial Banking 14 37 2,541 4,983 — 7,561 Total 22 $ 146 2,541 5,336 — 8,023 The following table provides information for troubled debt restructurings (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable during the year ended December 31, 2018 : Number of contracts Type of modification Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 9 $ 7 326 330 86 749 Home equity loans 17 64 264 90 192 610 Total Personal Banking 26 71 590 420 278 1,359 Commercial Banking: Commercial real estate loans 5 — — 3,114 — 3,114 Commercial loans 4 — — 342 — 342 Total Commercial Banking 9 — — 3,456 — 3,456 Total 35 $ 71 590 3,876 278 4,815 The following table provides information related to re-modified troubled debt restructurings by portfolio segment and by class of financing receivable for the year ended December 31, 2019 : Number of re-modified TDRs Type of re-modification Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans — $ — — — — — Home equity loans — — — — — — Total Personal Banking — — — — — — Commercial Banking: Commercial real estate loans 7 — 219 4,448 — 4,667 Commercial loans 1 — — 38 — 38 Total Commercial Banking 8 — 219 4,486 — 4,705 Total 8 $ — 219 4,486 — 4,705 The following table provides information related to re-modified troubled debt restructurings by portfolio segment and by class of financing receivable for the year ended December 31, 2018 : Number of re-modified TDRs Type of re-modification Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans — $ — — — — — Home equity loans — — — — — — Total Personal Banking — — — — — — Commercial Banking: Commercial real estate loans 3 — — 2,854 — 2,854 Commercial loans 3 — — 192 — 192 Total Commercial Banking 6 — — 3,046 — 3,046 Total 6 $ — — 3,046 — 3,046 The following table provides information related to loan payment delinquencies as of December 31, 2019 : 30-59 days delinquent 60-89 days delinquent 90 days or greater delinquent Total delinquency Current Total loans receivable 90 days or greater delinquent and accruing (1) Originated loans Personal Banking: Residential mortgage loans $ 20,447 5,572 11,080 37,099 2,748,090 2,785,189 — Home equity loans 5,119 2,096 4,573 11,788 1,087,726 1,099,514 — Consumer finance loans 63 35 1 99 410 509 — Consumer loans 8,906 3,163 3,466 15,535 1,073,103 1,088,638 — Total Personal Banking 34,535 10,866 19,120 64,521 4,909,329 4,973,850 — Commercial Banking: Commercial real estate loans 5,598 1,387 17,959 24,944 2,324,104 2,349,048 — Commercial loans 987 6,360 4,296 11,643 652,516 664,159 — Total Commercial Banking 6,585 7,747 22,255 36,587 2,976,620 3,013,207 — Total originated loans 41,120 18,613 41,375 101,108 7,885,949 7,987,057 — Acquired loans Personal Banking: Residential mortgage loans 2,849 121 1,695 4,665 78,273 82,938 93 Home equity loans 1,350 309 1,115 2,774 240,630 243,404 53 Consumer loans 239 104 144 487 35,498 35,985 1 Total Personal Banking 4,438 534 2,954 7,926 354,401 362,327 147 Commercial Banking: Commercial real estate loans 2,323 303 7,055 9,681 395,661 405,342 — Commercial loans 200 43 443 686 53,262 53,948 — Total Commercial Banking 2,523 346 7,498 10,367 448,923 459,290 — Total acquired loans 6,961 880 10,452 18,293 803,324 821,617 147 Total loans $ 48,081 19,493 51,827 119,401 8,689,273 8,808,674 147 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. The following table provides information related to loan delinquencies as of December 31, 2018 : 30-59 days delinquent 60-89 days delinquent 90 days or greater delinquent Total delinquency Current Total loans receivable 90 days or greater delinquent and accruing (1) Originated loans Personal Banking: Residential mortgage loans $ 27,245 5,732 11,668 44,645 2,714,474 2,759,119 — Home equity loans 6,810 1,771 4,825 13,406 1,030,472 1,043,878 — Consumer finance loans 661 172 21 854 2,963 3,817 — Consumer loans 9,000 2,867 3,037 14,904 793,092 807,996 — Total Personal Banking 43,716 10,542 19,551 73,809 4,541,001 4,614,810 — Commercial Banking: Commercial real estate loans 5,391 4,801 21,721 31,913 2,217,105 2,249,018 — Commercial loans 609 560 2,714 3,883 545,474 549,357 — Total Commercial Banking 6,000 5,361 24,435 35,796 2,762,579 2,798,375 — Total originated loans 49,716 15,903 43,986 109,605 7,303,580 7,413,185 — Acquired loans Personal Banking: Residential mortgage loans 532 693 1,317 2,542 91,240 93,782 19 Home equity loans 1,839 294 1,212 3,345 211,199 214,544 40 Consumer loans 447 175 196 818 58,651 59,469 6 Total Personal Banking 2,818 1,162 2,725 6,705 361,090 367,795 65 Commercial Banking: Commercial real estate loans 112 586 3,866 4,564 218,239 222,803 78 Commercial loans 364 — 296 660 46,996 47,656 — Total Commercial Banking 476 586 4,162 5,224 265,235 270,459 78 Total acquired loans 3,294 1,748 6,887 11,929 626,325 638,254 143 Total loans $ 53,010 17,651 50,873 121,534 7,929,905 8,051,439 143 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. Credit quality indicators : We categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze business loans individually by classifying the loans by credit risk. Relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for further deterioration or improvement to determine if the loan is appropriately classified. We use the following definitions for risk ratings other than pass: Special mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics. A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions. If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations. Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring. Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard. In addition, those weaknesses make collection or liquidation in full highly questionable and improbable. A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely. The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined. Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted. A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be affected in the future. The following table sets forth information about credit quality indicators as of December 31, 2019 : Pass Special mention Substandard Doubtful Loss Total loans receivable Originated loans Personal Banking: Residential mortgage loans $ 2,776,971 — 8,218 — — 2,785,189 Home equity loans 1,093,874 — 5,640 — — 1,099,514 Consumer loans 1,084,986 — 4,161 — — 1,089,147 Total Personal Banking 4,955,831 — 18,019 — — 4,973,850 Commercial Banking: Commercial real estate loans 2,188,823 70,327 89,898 — — 2,349,048 Commercial loans 571,011 42,352 50,796 — — 664,159 Total Commercial Banking 2,759,834 112,679 140,694 — — 3,013,207 Total originated loans 7,715,665 112,679 158,713 — — 7,987,057 Acquired loans Personal Banking: Residential mortgage loans 81,611 — 1,327 — — 82,938 Home equity loans 242,237 — 1,167 — — 243,404 Consumer loans |