Loans Receivable | Loans Receivable The following table shows a summary of our loans receivable at amortized cost basis at March 31, 2020 and December 31, 2019 (in thousands): March 31, 2020 December 31, 2019 Originated Acquired Total Originated Acquired Total Personal Banking: Residential mortgage loans (1) $ 2,758,695 76,038 2,834,733 2,785,189 82,938 2,868,127 Home equity loans 1,129,370 231,284 1,360,654 1,100,023 243,404 1,343,427 Vehicle loans 929,204 7,623 936,827 850,804 10,388 861,192 Consumer loans 243,169 6,743 249,912 237,834 25,597 263,431 Total Personal Banking 5,060,438 321,688 5,382,126 4,973,850 362,327 5,336,177 Commercial Banking: Commercial real estate loans 1,953,458 309,540 2,262,998 1,915,949 312,160 2,228,109 Commercial real estate loans - owner occupied 416,283 71,477 487,760 433,099 93,182 526,281 Commercial loans 650,349 53,641 703,990 664,159 53,948 718,107 Total Commercial Banking 3,020,090 434,658 3,454,748 3,013,207 459,290 3,472,497 Total loans receivable, gross 8,080,528 756,346 8,836,874 7,987,057 821,617 8,808,674 Allowance for credit losses (82,431 ) (10,466 ) (92,897 ) (51,439 ) (6,502 ) (57,941 ) Total loans receivable, net (2) $ 7,998,097 745,880 8,743,977 7,935,618 815,115 8,750,733 (1) Includes $6.4 million and $7.7 million of loans held-for-sale at March 31, 2020 and December 31, 2019 , respectively. (2) Includes $ 44.7 million and $ 40.2 million of net unearned income, unamortized premiums and discounts and deferred fees and costs at March 31, 2020 and December 31, 2019 , respectively. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2020 and includes the cumulative effect of adopting ASU 2016-13 (in thousands): Balance as of March 31, 2020 Current period provision Charge-offs Recoveries Cumulative effect of ASU 2016-13* Balance as of Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 10,673 894 (343 ) 107 7,441 2,574 Home equity loans 9,786 895 (289 ) 205 5,786 3,189 Vehicle loans 11,994 5,359 (1,843 ) 344 842 7,292 Consumer loans 5,166 3,518 (1,645 ) 416 (2,424 ) 5,301 Total Personal Banking 37,619 10,666 (4,120 ) 1,072 11,645 18,356 Commercial Banking: Commercial real estate loans 29,380 11,269 (310 ) 290 2,288 15,843 Commercial real estate loans - owner occupied 8,374 1,365 (21 ) 7 1,278 5,745 Commercial loans 17,524 4,337 (815 ) 424 (4,419 ) 17,997 Total Commercial Banking 55,278 16,971 (1,146 ) 721 (853 ) 39,585 Total $ 92,897 27,637 (5,266 ) 1,793 10,792 57,941 Allowance for Credit Losses - off-balance sheet exposure Personal Banking: Home equity loans 34 4 — — (293 ) 323 Consumer loans — — — — (402 ) 402 Total Personal Banking 34 4 — — (695 ) 725 Commercial Banking: Commercial real estate loans 3,294 1,283 — — 1,934 77 Commercial real estate loans - owner occupied 95 4 — — 88 3 Commercial loans 1,281 189 — — 923 169 Total Commercial Banking 4,670 1,476 — — 2,945 249 Total off-balance sheet exposure $ 4,704 1,480 — — 2,250 974 * Includes the impact of the initial allowance on PCD loans of $517,000 . The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2019 , prior to the adoption of ASU 2016-13 (in thousands): Balance as of March 31, 2019 Current period provision Charge-offs Recoveries Balance as of Originated loans Personal Banking: Residential mortgage loans $ 4,005 186 (349 ) 114 4,054 Home equity loans 3,062 (35 ) (112 ) 25 3,184 Consumer loans 11,535 2,822 (2,988 ) 621 11,080 Total Personal Banking 18,602 2,973 (3,449 ) 760 18,318 Commercial Banking: Commercial real estate loans 25,470 (464 ) (569 ) 124 26,379 Commercial loans 7,639 874 (457 ) 168 7,054 Total Commercial Banking 33,109 410 (1,026 ) 292 33,433 Total originated loans 51,711 3,383 (4,475 ) 1,052 51,751 Acquired loans Personal Banking: Residential mortgage loans 92 8 (8 ) 9 83 Home equity loans 399 45 (42 ) 48 348 Consumer loans 454 34 (32 ) 33 419 Total Personal Banking 945 87 (82 ) 90 850 Commercial Banking: Commercial real estate loans 2,467 255 (35 ) 251 1,996 Commercial loans 598 2,742 (2,813 ) 52 617 Total Commercial Banking 3,065 2,997 (2,848 ) 303 2,613 Total acquired loans 4,010 3,084 (2,930 ) 393 3,463 Total $ 55,721 6,467 (7,405 ) 1,445 55,214 During the quarter ended March 31, 2020 , we sold $50 million of loans that were classified as held-for-investment, for a gain of $1.3 million , which is reported in gain on sale of loans on the Consolidated Statements of Income. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at March 31, 2020 (in thousands): Total loans receivable Allowance for credit losses Nonaccrual loans (1) Loans 90 days past due and accruing TDRs Allowance related to TDRs Additional commitments to customers with loans classified as TDRs Personal Banking: Residential mortgage loans $ 2,834,733 10,673 11,651 — 7,183 865 — Home equity loans 1,360,654 9,786 7,106 31 1,906 467 26 Vehicle loans 936,827 11,994 3,231 — — — — Consumer loans 249,912 5,166 936 — — — — Total Personal Banking 5,382,126 37,619 22,924 31 9,089 1,332 26 Commercial Banking: Commercial real estate loans 2,262,998 29,380 26,384 — 12,460 1,010 71 Commercial real estate loans - owner occupied 487,760 8,374 15,887 — 6,511 625 5 Commercial loans 703,990 17,524 20,236 — 5,292 1,981 559 Total Commercial Banking 3,454,748 55,278 62,507 — 24,263 3,616 635 Total $ 8,836,874 92,897 85,431 31 33,352 4,948 661 (1) Includes $17.4 million of nonaccrual TDRs. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2019 , prior to the adoption of ASU 2016-13 (in thousands): Total loans receivable Allowance for credit losses Nonaccrual loans (1) Loans 90 days past due and accruing TDRs Allowance related to TDRs Additional commitments to customers with loans classified as TDRs Personal Banking: Residential mortgage loans $ 2,868,127 2,574 14,476 — 7,550 560 — Home equity loans 1,342,918 3,189 6,745 32 1,973 393 26 Consumer loans 1,125,132 12,593 4,226 — — — — Total Personal Banking 5,336,177 18,356 25,447 32 9,523 953 26 Commercial Banking: Commercial real estate loans 2,754,390 21,588 34,864 — 19,358 1,384 476 Commercial loans 718,107 17,997 8,559 — 3,118 665 64 Total Commercial Banking 3,472,497 39,585 43,423 — 22,476 2,049 540 Total $ 8,808,674 57,941 68,870 32 31,999 3,002 566 (1) Includes $9.0 million of nonaccrual TDRs. Following the adoption of CECL as of January 1, 2020, the definitions of impairment and related impaired loan disclosures were removed. Under CECL, we present the amortized cost of our loans on nonaccrual status including such loans with no allowance. The following table presents the amortized cost of our loans on nonaccrual status as of the beginning and end of the quarter ended March 31, 2020 (in thousands): Nonaccrual loans at January 1, 2020 Nonaccrual loans at March 31, 2020 with an allowance Nonaccrual loans with no allowance Loans 90 days past due and accruing Personal Banking: Residential mortgage loans $ 14,476 11,651 — — Home equity loans 6,745 7,106 — 31 Vehicle loans 3,147 3,231 — — Consumer loans 1,079 936 — — Total Personal Banking 25,447 22,924 — 31 Commercial Banking: Commercial real estate loans 18,832 22,730 3,654 — Commercial real estate loans - owner occupied 16,032 12,136 3,751 — Commercial loans 8,559 18,838 1,398 — Total Commercial Banking 43,423 53,704 8,803 — Total $ 68,870 76,628 8,803 31 During the three months ended March 31, 2020, we recognized $ 217,000 of interest income on nonaccrual loans. The following table presents the amortized cost basis of collateral-dependent loans by class of loans as of March 31, 2020 (in thousands): Real estate Equipment Other Total Personal Banking: Residential mortgage loans $ 6,677 — — 6,677 Home equity loans 99 — — 99 Vehicle loans — — 1,569 1,569 Consumer loans — — — — Total Personal Banking 6,776 — 1,569 8,345 Commercial Banking: Commercial real estate loans 13,922 — — 13,922 Commercial real estate loans - owner occupied 5,841 — — 5,841 Commercial loans 3,927 11,717 — 15,644 Total Commercial Banking 23,690 11,717 — 35,407 Total $ 30,466 11,717 1,569 43,752 The following table provides information related to the composition of originated impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2019 , prior to the adoption of ASU 2016-13 (in thousands): Nonaccrual loans 90 or more days delinquent Nonaccrual loans less than 90 days delinquent Loans less than 90 days delinquent reviewed for impairment TDRs less than 90 days delinquent not included elsewhere Total impaired loans Average recorded investment in impaired loans Interest income recognized on impaired loans Personal Banking: Residential mortgage loans $ 12,682 1,794 — 6,817 21,293 19,767 688 Home equity loans 5,635 1,110 — 1,654 8,399 8,571 368 Consumer loans 3,610 616 — — 4,226 3,842 179 Total Personal Banking 21,927 3,520 — 8,471 33,918 32,180 1,235 Commercial Banking: Commercial real estate loans 25,014 9,850 933 10,329 46,126 46,284 1,490 Commercial loans 4,739 3,820 15,916 1,474 25,949 10,179 345 Total Commercial Banking 29,753 13,670 16,849 11,803 72,075 56,463 1,835 Total $ 51,680 17,190 16,849 20,274 105,993 88,643 3,070 The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at December 31, 2019 prior to the adoption of ASU 2016-13 (in thousands): Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,860,026 8,101 8,101 560 — Home equity loans 1,340,944 1,974 1,974 393 — Consumer loans 1,125,123 9 9 3 — Total Personal Banking 5,326,093 10,084 10,084 956 — Commercial Banking: Commercial real estate loans 2,718,855 35,535 29,578 2,679 5,957 Commercial loans 694,424 23,683 18,337 8,127 5,346 Total Commercial Banking 3,413,279 59,218 47,915 10,806 11,303 Total $ 8,739,372 69,302 57,999 11,762 11,303 Our loan portfolios include loans that have been modified in a TDR, where concessions have been granted to borrowers who have experienced financial difficulties. These concessions typically result from our loss mitigation activities and could include: extending the note’s maturity date, permitting interest only payments, reducing the interest rate to a rate lower than current market rates for new debt with similar risk, reducing the principal payment, principal forbearance or other actions. These concessions are applicable to all loan segments and classes. Certain TDRs are classified as nonperforming at the time of restructuring and may be returned to performing status after considering the borrower’s sustained repayment performance for a period of at least six months. When we modify loans in a TDR, we evaluate any possible impairment similar to other impaired loans based on the present value of expected future cash flows, discounted at the contractual interest rate of the original loan agreement, the loan’s observable market price or the current fair value of the collateral, less selling costs, for collateral dependent loans. If we determine that the value of the modified loan is less than the recorded investment in the loan (net of previous charge-offs, deferred loan fees or costs and unamortized premiums or discounts), impairment is recognized through an allowance estimate or a charge-off to the allowance. In periods subsequent to modification, we evaluate all TDRs, including those that have payment defaults, for possible impairment in accordance with ASC 310-10. As a result, loans modified in a TDR may have the financial effect of increasing the specific allowance associated with the loan. Loans modified in a TDR are closely monitored for delinquency as an early indicator of possible future default. If loans modified in a TDR subsequently default, we evaluate the loan for possible further impairment. The allowance may be increased, adjustments may be made in the allocation of the allowance, partial charge-offs may be taken to further write-down the carrying value of the loan, or the loan may be charged-off completely. In March 2020, a joint statement was issued by federal and state regulatory agencies, after consultation with the FASB, to clarify that short-term loan modifications are not TDRs if made on a good-faith basis in response to COVID-19 to borrowers who were current prior to any relief. Under this guidance, six months is provided as an example of short-term, and current is defined as less than 30 days past due at the time the modification program is implemented. The guidance also provides that these modified loans generally will not be classified as nonaccrual during the term of the modification. For borrowers who are 30 days or more past due when enrolling in a loan modification program related to the COVID-19 pandemic, we evaluate the loan modifications under our existing TDR framework, and where such a loan modification would result in a concession to a borrower experiencing financial difficulty, the loan will be accounted for as a TDR and will generally not accrue interest. The following table provides a roll forward of troubled debt restructurings for the periods indicated (dollars in thousands): For the quarter ended March 31, 2020 2019 Number of contracts Amount Number of contracts Amount Beginning TDR balance: 176 $ 31,999 195 $ 33,608 New TDRs 2 2,518 — — Re-modified TDRs 2 2,076 — — Net paydowns — (2,841 ) — (796 ) Charge-offs: Residential mortgage loans — — — — Home equity loans 1 (10 ) — — Vehicle loans — — — — Commercial real estate loans — — — — Commercial real estate loans - owner occupied — — — — Commercial loans — — — — Paid-off loans: Residential mortgage loans 2 (330 ) — — Home equity loans — — — — Vehicle loans — — — — Commercial real estate loans 1 (26 ) — — Commercial real estate loans - owner occupied — — — — Commercial loans 3 (34 ) — — Ending TDR balance: 171 $ 33,352 195 $ 32,812 Accruing TDRs $ 15,977 $ 17,861 Non-accrual TDRs 17,375 14,951 The following tables provide information related to TDRs (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated (in thousands): For the quarter ended March 31, 2020 Number of contracts Recorded investment at the time of modification Current recorded investment Current allowance Personal Banking: Residential mortgage loans — $ — — — Home equity loans 1 19 18 — Vehicle loans — — — — Consumer loans — — — — Total Personal Banking 1 19 18 — Commercial Banking: Commercial real estate loans — — — — Commercial real estate loans - owner occupied 2 2,077 2,076 176 Commercial loans 1 2,500 2,500 1,628 Total Commercial Banking 3 4,577 4,576 1,804 Total 4 $ 4,596 4,594 1,804 The following table provides information as of March 31, 2020 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended March 31, 2020 (in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans — $ — — — — — Home equity loans 1 — — 18 — 18 Vehicle loans — — — — — — Consumer loans — — — — — — Total Personal Banking 1 — — 18 — 18 Commercial Banking: Commercial real estate loans — — — — — — Commercial real estate loans - owner occupied 2 — — 2,076 — 2,076 Commercial loans 1 — — — 2,500 2,500 Total Commercial Banking 3 — — 2,076 2,500 4,576 Total 4 $ — — 2,094 2,500 4,594 During the quarter-ended March 31, 2019 there were no new TDRs. Additionally, no TDR's modified within the previous 12 months of March 31, 2019 or March 31, 2020 subsequently defaulted. The following table provides information related to the amortized cost basis of loan payment delinquencies at March 31, 2020 (in thousands): 30-59 days delinquent 60-89 days delinquent 90 days or greater delinquent Total delinquency Current Total loans receivable 90 days or greater delinquent and accruing (1) Personal Banking: Residential mortgage loans $ 35,322 522 10,538 46,382 2,788,351 2,834,733 — Home equity loans 7,064 2,682 5,960 15,706 1,344,948 1,360,654 31 Vehicle loans 6,896 2,254 2,787 11,937 924,890 936,827 — Consumer loans 3,251 809 960 5,020 244,892 249,912 — Total Personal Banking 52,533 6,267 20,245 79,045 5,303,081 5,382,126 31 Commercial Banking: Commercial real estate loans 10,829 2,426 17,919 31,175 2,231,823 2,262,998 — Commercial real estate loans - owner occupied 2,094 568 7,597 10,259 477,501 487,760 — Commercial loans 7,548 315 16,860 24,723 679,267 703,990 — Total Commercial Banking 20,471 3,309 42,376 66,157 3,388,591 3,454,748 — Total loans $ 73,004 9,576 62,621 145,202 8,691,672 8,836,874 31 The following table provides information related to loan payment delinquencies at December 31, 2019 (in thousands): 30-59 days delinquent 60-89 days delinquent 90 days or greater delinquent Total delinquency Current Total loans receivable 90 days or Originated loans Personal Banking: Residential mortgage loans $ 20,447 5,572 11,080 37,099 2,748,090 2,785,189 — Home equity loans 5,119 2,096 4,573 11,788 1,088,136 1,100,023 — Consumer loans 8,969 3,198 3,467 15,634 1,073,103 1,088,638 — Total Personal Banking 34,535 10,866 19,120 64,521 4,909,329 4,973,850 — Commercial Banking: Commercial real estate loans 5,598 1,387 17,959 24,944 2,324,104 2,349,048 — Commercial loans 987 6,360 4,296 11,643 652,516 664,159 — Total Commercial Banking 6,585 7,747 22,255 36,587 2,976,620 3,013,207 — Total originated loans 41,120 18,613 41,375 101,108 7,885,949 7,987,057 — Acquired loans Personal Banking: Residential mortgage loans 2,849 121 1,695 4,665 78,273 82,938 93 Home equity loans 1,350 309 1,115 2,774 240,630 243,404 53 Consumer loans 239 104 144 487 35,498 35,985 1 Total Personal Banking 4,438 534 2,954 7,926 354,401 362,327 147 Commercial Banking: Commercial real estate loans 2,323 303 7,055 9,681 395,661 405,342 — Commercial loans 200 43 443 686 53,262 53,948 — Total Commercial Banking 2,523 346 7,498 10,367 448,923 459,290 — Total acquired loans 6,961 880 10,452 18,293 803,324 821,617 147 Total $ 48,081 19,493 51,827 119,401 8,689,273 8,808,674 147 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. Credit Quality Indicators: For Commercial Banking loans we categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze loans individually by classifying the loans by credit risk. Credit relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for deterioration or improvement to determine if the loan is appropriately classified. We use the following definitions for risk ratings other than pass: Special Mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics. A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions. If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations. Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring. Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard. In addition, those weaknesses make collection or liquidation in full highly questionable and improbable. A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely. The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined. Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted. A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be possible in the future. For Personal Banking loans a pass risk rating is maintained until they are greater than 90 days past due, and risk rating reclassification is based primarily on past due status of the loan. The risk rating categories can generally be described by the following groupings: Pass — A homogeneous loan that is less than 90 days past due from the required payment date at month-end. Substandard — A homogeneous loan that is greater than 90 days past due from the required payment date at month-end, is a TDR or is a PCD loan. A homogenous retail loan that is greater than 180 days past due from the requirement payment date at month-end that has been written down to the value of underlying collateral, less costs to sell. Doubtful — A homogeneous loan that is greater than 180 days past due from the required payment date at month-end and not written down to the value of underlying collateral. These loans are generally charged-off in the month in which the 180 day period elapses. Based on the most recent analysis performed, the amortized cost basis by risk category of loans by class of loans by origination year is as follows as of March 31, 2020 (in thousands): YTD March 31, 2020 2019 2018 2017 2016 Prior Revolving Loans Revolving loans converted to term loans Total loans receivable Personal Banking: Residential mortgage loans Pass $ 123,025 475,573 288,056 293,228 229,808 1,405,981 — — 2,815,671 Substandard — — 108 564 216 18,174 — — 19,062 Total residential mortgage loans 123,025 475,573 288,163 293,792 230,024 1,424,155 — — 2,834,733 Home equity loans Pass 62,841 221,783 111,767 103,107 97,444 262,224 456,600 36,305 1,352,071 Substandard — 25 112 185 764 4,300 1,532 1,666 8,583 Total home equity loans 62,841 221,808 111,879 103,292 98,207 266,524 458,132 37,971 1,360,654 Vehicle loans Pass 126,861 428,865 246,493 80,750 36,919 14,147 — — 934,035 Substandard — 783 702 723 318 266 — — 2,792 Total vehicle loans 126,861 429,648 247,195 81,473 37,237 14,413 — — 936,827 Consumer loans Pass 25,967 96,581 29,891 13,869 5,552 5,559 68,590 2,942 248,951 Substandard — 252 61 79 19 28 430 92 961 Total consumer loans 25,967 96,833 29,952 13,948 5,571 5,587 69,020 3,034 249,912 Total Personal Banking 338,694 1,223,862 677,189 492,505 371,039 1,710,679 527,152 41,005 5,382,126 Business Banking: Commercial real estate loans Pass 72,226 303,571 260,769 276,681 197,330 767,889 228,723 5,952 2,113,142 Special Mention 105 2,063 7,209 35,698 6,297 8,888 4,989 801 66,051 Substandard 349 336 3,696 11,695 6,629 52,992 4,091 4,017 83,805 Doubtful — — — — — — — — — Loss — — — — — — — — — Total commercial real estate loans 72,680 305,971 271,674 324,074 210,256 829,769 237,803 10,770 2,262,998 Commercial real estate loans - owner occupied Pass 2,615 65,489 93,389 79,888 45,873 121,067 11,180 3,440 422,940 Special Mention — 1,337 1,230 2,682 1,417 3,535 26 30 10,258 Substandard — 2,709 3,914 12,117 7,711 23,734 1,094 3,284 54,562 Doubtful — — — — — — — — — Loss — — — — — — — — — Total commercial real estate loans - owner occupied 2,615 69,535 98,533 94,686 55,001 148,336 12,300 6,754 487,760 Commercial loans Pass 18,210 93,726 61,621 59,597 53,671 39,638 273,335 9,735 609,533 Special Mention — 5,811 1,922 551 6,981 717 26,634 418 43,034 Substandard 373 1,174 7,216 1,573 795 2,734 27,552 10,006 51,423 Doubtful — — — — — — — — — Loss — — — — — — — — — Total commercial loans 18,583 100,711 70,759 61,721 61,446 43,089 327,521 20,159 703,990 Total Business Banking 93,878 476,217 440,965 480,482 326,703 1,021,194 577,624 37,683 3,454,748 Total loans $ 432,572 1,700,079 1,118,154 972,987 697,742 2,731,873 1,104,776 78,688 8,836,874 For the three months ended March 31, 2020 , $4.7 million of revolving loans were converted to term loans. The following table sets forth information about credit quality indicators as of December 31, 2019 , prior to the adoption of ASU 2016-13 (in thousands): Pass Special mention Substandard Doubtful Loss Total loans receivable Originated loans Personal Banking: Residential mortgage loans $ 2,776,971 — 8,218 — — 2,785,189 Home equity loans 1,093,874 — 5,640 — — 1,099,514 Consumer loans 1,084,986 — 4,161 — — 1,089,147 Total Personal Banking 4,955,831 — 18,019 — — 4,973,850 Commercial Banking: Commercial real estate loans 2,188,823 70,327 89,898 — — 2,349,048 Commercial loans 571,011 42,352 50,796 — — 664,159 Total Commercial Banking 2,759,834 112,679 140,694 — — 3,013,207 Total originated loans 7,715,665 112,679 158,713 — — 7,987,057 Acquired loans Personal Banking: Residential mortgage loans 81,611 — 1,327 — — 82,938 Home equity loans 242,237 — 1,167 — — 243,404 Consumer loans 35,746 — 239 — — 35,985 Total Personal Banking 359,594 — 2,733 — — 362,327 Commercial Banking: Commercial real estate loans 349,993 10,243 45,106 — — 405,342 Commercial loans 45,972 28 7,948 — — 53,948 Total Commercial Banking 395,965 10,271 53,054 — — 459,290 Total acquired loans 755,559 10,271 55,787 — — 821,617 Total loans $ 8,471,224 122,950 214,500 — — 8,808,674 Prior to the adoption of ASU 2016-13, acquired loans were initially measured at fair value and subsequently accounted for under either ASC Topic 310-30 or ASC Topic 310-20. The following table provides information related to the outstanding principal balance and related carrying value of acquired loans for the dates indicated (in thousands): December 31, 2019 Acquired loans evaluated individually for future credit losses: Outstanding principal balance $ 7,187 Carrying value 4,975 Acquired loans evaluated collectively for future credit losses: Outstanding principal balance 826,412 Carrying value 816,642 Total acquired loans: Outstanding principal balance 833,599 Carrying value 821,617 The following table provides information related to the changes in the accretable discount, which includes income recognized from contractual cash flows for the dates indicated prior to the adoption of ASU 2016-13 (in thousands): Total Balance at December 31, 2018 $ 755 Accretion (551 ) Net reclassification from nonaccretable yield 966 Balance at December 31, 2019 $ 1,170 The following table provides information related to acquired impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2019 prior to the adoption of ASU 2016-13 (in thousands): Carrying Outstanding Related Average Interest Personal Banking: Residential mortgage loans $ 742 1,232 7 866 147 Home equity loans 715 1,569 25 861 114 Consumer loans 7 34 1 18 12 Total Personal Banking 1,464 2,835 33 1,745 273 Commercial Banking: Commercial real estate loans 3,433 4,268 6 3,509 273 Commercial loans 78 84 1 78 5 Total Commercial Banking 3,511 4,352 7 3,587 278 Total loans $ 4,975 7,187 40 5,332 551 |