Loans Receivable | Loans Receivable The following table shows a summary of our loans receivable at amortized cost basis at September 30, 2020 and December 31, 2019 (in thousands): September 30, 2020 December 31, 2019 Originated Acquired Total Originated Acquired Total Personal Banking: Residential mortgage loans (1) $ 2,794,489 348,880 3,143,369 2,785,189 82,938 2,868,127 Home equity loans 1,169,709 314,656 1,484,365 1,099,514 243,404 1,342,918 Vehicle loans 960,178 172,662 1,132,840 850,804 10,388 861,192 Consumer loans 282,042 72,201 354,243 238,343 25,597 263,940 Total Personal Banking 5,206,418 908,399 6,114,817 4,973,850 362,327 5,336,177 Commercial Banking: Commercial real estate loans 2,123,387 644,501 2,767,888 1,915,949 312,160 2,228,109 Commercial real estate loans - owner occupied 365,580 186,275 551,855 433,099 93,182 526,281 Commercial loans 1,147,492 199,800 1,347,292 664,159 53,948 718,107 Total Commercial Banking 3,636,459 1,030,576 4,667,035 3,013,207 459,290 3,472,497 Total loans receivable, gross 8,842,877 1,938,975 10,781,852 7,987,057 821,617 8,808,674 Allowance for credit losses (109,580) (30,629) (140,209) (51,439) (6,502) (57,941) Total loans receivable, net (2) $ 8,733,297 1,908,346 10,641,643 7,935,618 815,115 8,750,733 (1) Includes $25.1 million and $7.7 million of loans held-for-sale at September 30, 2020 and December 31, 2019, respectively. (2) Includes $34.2 million and $40.2 million of net unearned income, unamortized premiums and discounts and deferred fees and costs at September 30, 2020 and December 31, 2019, respectively. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the quarter ended September 30, 2020 and includes the cumulative effect of adopting ASU 2016-13 (in thousands): Balance as of September 30, 2020 Current Charge-offs Recoveries Initial ACL on loans purchased with credit deterioration Balance as of June 30, 2020 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 12,036 268 (129) 189 — 11,708 Home equity loans 9,585 183 (88) 127 — 9,363 Vehicle loans 16,713 4,111 (1,763) 530 — 13,835 Consumer loans 3,147 1,871 (1,593) 363 — 2,506 Total Personal Banking 41,481 6,433 (3,573) 1,209 — 37,412 Commercial Banking: Commercial real estate loans 73,410 780 (470) 267 — 72,833 Commercial real estate loans - owner occupied 13,570 (1,205) (62) 10 — 14,827 Commercial loans 11,748 810 (4,892) 316 — 15,514 Total Commercial Banking 98,728 385 (5,424) 593 — 103,174 Total $ 140,209 6,818 (8,997) 1,802 — 140,586 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ 3 3 — — — — Home equity loans 40 2 — — — 38 Total Personal Banking 43 5 — — — 38 Commercial Banking: Commercial real estate loans 2,423 (2,712) — — — 5,135 Commercial real estate loans - owner occupied 469 (157) — — — 626 Commercial loans 3,312 (1,072) — — — 4,384 Total Commercial Banking 6,204 (3,941) — — — 10,145 Total off-balance sheet exposure $ 6,247 (3,936) — — — 10,183 . The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the quarter ended September 30, 2019, prior to the adoption of ASU 2016-13 (in thousands): Balance as of September 30, 2019 Current Charge-offs Recoveries Balance as of June 30, 2019 Originated loans Personal Banking: Residential mortgage loans $ 2,507 (1,361) (109) 68 3,909 Home equity loans 2,791 (81) (176) 58 2,990 Consumer loans 12,175 3,779 (2,975) 605 10,766 Total Personal Banking 17,473 2,337 (3,260) 731 17,665 Commercial Banking: Commercial real estate loans 20,215 (1,206) (261) 720 20,962 Commercial loans 9,729 958 (1,118) 87 9,802 Total Commercial Banking 29,944 (248) (1,379) 807 30,764 Total originated loans 47,417 2,089 (4,639) 1,538 48,429 Acquired loans Personal Banking: Residential mortgage loans 92 41 (81) 28 104 Home equity loans 295 220 (290) 21 344 Consumer loans 554 63 (103) 83 511 Total Personal Banking 941 324 (474) 132 959 Commercial Banking: Commercial real estate loans 3,622 1,155 (128) 24 2,571 Commercial loans 879 (266) (33) 30 1,148 Total Commercial Banking 4,501 889 (161) 54 3,719 Total acquired loans 5,442 1,213 (635) 186 4,678 Total $ 52,859 3,302 (5,274) 1,724 53,107 The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the nine months ended September 30, 2020 and includes the cumulative effect of adopting ASU 2016-13 (in thousands): Balance as of September 30, 2020 Current Charge-offs Recoveries Initial ACL Cumulative effect of ASU 2016-13* Balance as of December 31, 2019 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 12,036 1,132 (510) 304 1,095 7,441 2,574 Home equity loans 9,585 536 (550) 408 216 5,786 3,189 Vehicle loans 16,713 12,419 (5,369) 1,294 235 842 7,292 Consumer loans 3,147 3,600 (4,666) 1,179 157 (2,424) 5,301 Total Personal Banking 41,481 17,687 (11,095) 3,185 1,703 11,645 18,356 Commercial Banking: Commercial real estate loans 73,410 50,018 (1,470) 1,011 5,720 2,288 15,843 Commercial real estate loans - owner occupied 13,570 5,642 (83) 25 963 1,278 5,745 Commercial loans 11,748 12,858 (16,056) 909 459 (4,419) 17,997 Total Commercial Banking 98,728 68,518 (17,609) 1,945 7,142 (853) 39,585 Total $ 140,209 86,205 (28,704) 5,130 8,845 10,792 57,941 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ 3 3 — — — — — Home equity loans 40 10 — — — (293) 323 Consumer loans — — — — — (402) 402 Total Personal Banking 43 13 — — — (695) 725 Commercial Banking: Commercial real estate loans 2,423 412 — — — 1,934 77 Commercial real estate loans - owner occupied 469 378 — — — 88 3 Commercial loans 3,312 2,220 — — — 923 169 Total Commercial Banking 6,204 3,010 — — — 2,945 249 Total off-balance sheet exposure $ 6,247 3,023 — — — 2,250 974 * Includes the impact of the initial allowance on PCD loans of $517,000. During the nine months ended September 30, 2020, we sold $50.0 million of loans that were classified as held-for-investment, for a gain of $1.3 million, which is reported in gain on sale of loans on the Consolidated Statements of Income. No loans were sold during the three months ended September 30, 2020. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the nine months ended September 30, 2019, prior to the adoption of ASU 2016-13 (in thousands): Balance as of September 30, 2019 Current Charge-offs Recoveries Balance as of December 31, 2018 Originated loans Personal Banking: Residential mortgage loans $ 2,507 (991) (847) 291 4,054 Home equity loans 2,791 36 (536) 107 3,184 Consumer loans 12,175 7,737 (8,492) 1,850 11,080 Total Personal Banking 17,473 6,782 (9,875) 2,248 18,318 Commercial Banking: Commercial real estate loans 20,215 (2,177) (4,978) 991 26,379 Commercial loans 9,729 4,769 (2,449) 355 7,054 Total Commercial Banking 29,944 2,592 (7,427) 1,346 33,433 Total originated loans 47,417 9,374 (17,302) 3,594 51,751 Acquired loans Personal Banking: Residential mortgage loans 92 50 (97) 56 83 Home equity loans 295 249 (472) 170 348 Consumer loans 554 131 (173) 177 419 Total Personal Banking 941 430 (742) 403 850 Commercial Banking: Commercial real estate loans 3,622 1,432 (382) 576 1,996 Commercial loans 879 3,200 (3,059) 121 617 Total Commercial Banking 4,501 4,632 (3,441) 697 2,613 Total acquired loans 5,442 5,062 (4,183) 1,100 3,463 Total $ 52,859 14,436 (21,485) 4,694 55,214 The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at September 30, 2020 (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing TDRs Allowance Additional Personal Banking: Residential mortgage loans $ 3,143,369 12,036 16,514 — 8,464 891 — Home equity loans 1,484,365 9,585 9,274 — 2,090 578 26 Vehicle loans 1,132,840 16,713 5,659 — — — — Consumer loans 354,243 3,147 938 495 1 — — Total Personal Banking 6,114,817 41,481 32,385 495 10,555 1,469 26 Commercial Banking: Commercial real estate loans 2,767,888 73,410 57,794 — 18,599 1,625 71 Commercial real estate loans - owner occupied 551,855 13,570 3,749 — 920 186 349 Commercial loans 1,347,292 11,748 12,870 — 4,730 195 236 Total Commercial Banking 4,667,035 98,728 74,413 — 24,249 2,006 656 Total $ 10,781,852 140,209 106,798 495 34,804 3,475 682 (1) Includes $17.1 million of nonaccrual TDRs. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2019, prior to the adoption of ASU 2016-13 (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing TDRs Allowance Additional Personal Banking: Residential mortgage loans $ 2,868,127 2,574 14,476 — 7,550 560 — Home equity loans 1,342,918 3,189 6,745 32 1,973 393 26 Consumer loans 1,125,132 12,593 4,226 — — — — Total Personal Banking 5,336,177 18,356 25,447 32 9,523 953 26 Commercial Banking: Commercial real estate loans 2,754,390 21,588 34,864 — 19,358 1,384 476 Commercial loans 718,107 17,997 8,559 — 3,118 665 64 Total Commercial Banking 3,472,497 39,585 43,423 — 22,476 2,049 540 Total $ 8,808,674 57,941 68,870 32 31,999 3,002 566 (1) Includes $9.0 million of nonaccrual TDRs. Following the adoption of CECL as of January 1, 2020, the definitions of impairment and related impaired loan disclosures were removed. Under CECL, we present the amortized cost of our loans on nonaccrual status including such loans with no allowance. The following table presents the amortized cost of our loans on nonaccrual status as of the beginning and end of the nine months ended September 30, 2020 (in thousands): Nonaccrual loans at January 1, 2020 Nonaccrual loans at September 30, 2020 with an allowance Nonaccrual loans with no allowance Loans 90 days past due and accruing Personal Banking: Residential mortgage loans $ 14,476 16,514 — — Home equity loans 6,745 8,818 456 — Vehicle loans 3,147 5,562 97 — Consumer loans 1,079 927 11 495 Total Personal Banking 25,447 31,821 564 495 Commercial Banking: Commercial real estate loans 18,832 40,123 17,671 — Commercial real estate loans - owner occupied 16,032 3,748 1 — Commercial loans 8,559 8,790 4,080 — Total Commercial Banking 43,423 52,661 21,752 — Total $ 68,870 84,482 22,316 495 During the three and nine months ended September 30, 2020, we recognized $186,000 and $574,000 of interest income on nonaccrual loans. The following table presents the amortized cost basis of collateral-dependent loans by class of loans as of September 30, 2020 (in thousands): Real estate Equipment Other Total Personal Banking: Residential mortgage loans $ 1,338 — — 1,338 Home equity loans 100 — — 100 Total Personal Banking 1,438 — — 1,438 Commercial Banking: Commercial real estate loans 32,390 — 2,080 34,470 Commercial loans 4,280 2,003 1,575 7,858 Total Commercial Banking 36,670 2,003 3,655 42,328 Total $ 38,108 2,003 3,655 43,766 The following table provides information related to the composition of originated impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2019, prior to the adoption of ASU 2016-13 (in thousands): Nonaccrual Nonaccrual Loans less TDRs less Total Average Interest Personal Banking: Residential mortgage loans $ 12,682 1,794 — 6,817 21,293 19,767 688 Home equity loans 5,635 1,110 — 1,654 8,399 8,571 368 Consumer loans 3,610 616 — — 4,226 3,842 179 Total Personal Banking 21,927 3,520 — 8,471 33,918 32,180 1,235 Commercial Banking: Commercial real estate loans 25,014 9,850 933 10,329 46,126 46,284 1,490 Commercial loans 4,739 3,820 15,916 1,474 25,949 10,179 345 Total Commercial Banking 29,753 13,670 16,849 11,803 72,075 56,463 1,835 Total $ 51,680 17,190 16,849 20,274 105,993 88,643 3,070 The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at December 31, 2019 prior to the adoption of ASU 2016-13 (in thousands): Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,860,026 8,101 8,101 560 — Home equity loans 1,340,944 1,974 1,974 393 — Consumer loans 1,125,123 9 9 3 — Total Personal Banking 5,326,093 10,084 10,084 956 — Commercial Banking: Commercial real estate loans 2,718,855 35,535 29,578 2,679 5,957 Commercial loans 694,424 23,683 18,337 8,127 5,346 Total Commercial Banking 3,413,279 59,218 47,915 10,806 11,303 Total $ 8,739,372 69,302 57,999 11,762 11,303 Our loan portfolios include loans that have been modified in a TDR, where concessions have been granted to borrowers who have experienced financial difficulties. These concessions typically result from our loss mitigation activities and could include: extending the note’s maturity date, permitting interest only payments, reducing the interest rate to a rate lower than current market rates for new debt with similar risk, reducing the principal payment, principal forbearance or other actions. These concessions are applicable to all loan segments and classes. Certain TDRs are classified as nonperforming at the time of restructuring and may be returned to performing status after considering the borrower’s sustained repayment performance for a period of at least six months. When we modify loans in a TDR, we evaluate any possible impairment similar to other impaired loans based on the present value of expected future cash flows, discounted at the contractual interest rate of the original loan agreement, the loan’s observable market price or the current fair value of the collateral, less selling costs, for collateral dependent loans. If we determine that the value of the modified loan is less than the recorded investment in the loan (net of previous charge-offs, deferred loan fees or costs and unamortized premiums or discounts), impairment is recognized through an allowance estimate or a charge-off to the allowance. In periods subsequent to modification, we evaluate all TDRs, including those that have payment defaults, for possible impairment in accordance with ASC 310-10. As a result, loans modified in a TDR may have the financial effect of increasing the specific allowance associated with the loan. Loans modified in a TDR are closely monitored for delinquency as an early indicator of possible future default. If loans modified in a TDR subsequently default, we evaluate the loan for possible further impairment. The allowance may be increased, adjustments may be made in the allocation of the allowance, partial charge-offs may be taken to further write-down the carrying value of the loan, or the loan may be charged-off completely. In March 2020 and August 2020, joint statements were issued by federal and state regulatory agencies, after consultation with the FASB, to clarify that short-term loan modifications are not TDRs if made on a good-faith basis in response to COVID-19 to borrowers who were current prior to any relief. Under this guidance, six months is provided as an example of short-term, and current is defined as less than 30 days past due at the time the modification program is implemented. The guidance also provides that these modified loans generally will not be classified as nonaccrual during the term of the modification. For borrowers who are 30 days or more past due when enrolling in a loan modification program related to the COVID-19 pandemic, we evaluate the loan modifications under our existing TDR framework, and where such a loan modification would result in a concession to a borrower experiencing financial difficulty, the loan will be accounted for as a TDR and will generally not accrue interest. The following table provides a roll forward of troubled debt restructurings for the periods indicated (dollars in thousands): For the quarter ended September 30, 2020 2019 Number of Amount Number of Amount Beginning TDR balance: 167 $ 35,450 183 $ 31,269 New TDRs 7 803 3 520 Re-modified TDRs 3 6,679 8 4,773 Net paydowns — (8,127) — (5,668) Charge-offs: Residential mortgage loans — — — — Home equity loans — — — — Vehicle loans — — — — Commercial real estate loans — — — — Commercial real estate loans - owner occupied — — — — Commercial loans — — 2 (235) Paid-off loans: Residential mortgage loans — — — — Home equity loans — — 3 (68) Vehicle loans — — — — Commercial real estate loans — — 3 (289) Commercial real estate loans - owner occupied — — — — Commercial loans 1 (1) 1 (2) Ending TDR balance: 173 $ 34,804 177 $ 30,300 Accruing TDRs $ 17,684 $ 21,162 Nonaccrual TDRs 17,120 9,138 For the nine months ended September 30, 2020 2019 Number of Amount Number of Amount Beginning TDR balance: 176 $ 31,999 195 $ 33,608 New TDRs 10 889 5 826 Re-modified TDRs 5 9,720 8 4,773 Net paydowns — (7,192) — (6,454) Charge-offs: Residential mortgage loans — — — — Home equity loans 1 (10) — — Vehicle loans — — — — Commercial real estate loans — — — — Commercial real estate loans - owner occupied — — — — Commercial loans — — 2 (235) Paid-off loans: Residential mortgage loans 2 (330) 4 (180) Home equity loans 2 (3) 7 (143) Vehicle loans — — — — Commercial real estate loans 1 (26) 9 (1,893) Commercial real estate loans - owner occupied 1 (25) — — Commercial loans 6 (218) 1 (2) Ending TDR balance: 173 $ 34,804 177 $ 30,300 Accruing TDRs $ 17,684 $ 21,162 Nonaccrual TDRs 17,120 9,138 The following tables provide information related to TDRs (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated (in thousands): For the quarter ended September 30, 2020 For the nine months ended September 30, 2020 Number of contracts Recorded Current Current Number of Recorded Current Current Personal Banking: Residential mortgage loans 1 $ 90 89 1 1 $ 90 89 1 Home equity loans — — — — 2 86 81 14 Vehicle loans — — — — — — — — Consumer loans — — — — — — — — Total Personal Banking 1 90 89 1 3 176 170 15 Commercial Banking: Commercial real estate loans 5 7,096 7,040 816 5 7,096 7,040 816 Commercial real estate loans - owner occupied — — — — 1 58 51 10 Commercial loans 4 444 353 — 5 2,944 2,354 2 Total Commercial Banking 9 7,540 7,393 816 11 10,098 9,445 828 Total 10 $ 7,630 7,482 817 14 $ 10,274 9,615 843 For the quarter ended September 30, 2019 For the nine months ended September 30, 2019 Number of contracts Recorded Current Current Number of Recorded Current Current Personal Banking: Residential mortgage loans 1 $ 121 121 8 1 $ 121 121 8 Home equity loans 1 12 11 2 1 12 11 2 Vehicle loans — — — — — — — — Consumer loans — — — — — — — — Total Personal Banking 2 133 132 10 2 133 132 10 Commercial Banking: Commercial real estate loans 8 6,014 5,120 549 9 6,314 5,417 581 Commercial real estate loans - owner occupied — — — — — — — — Commercial loans 1 55 41 4 2 65 50 5 Total Commercial Banking 9 6,069 5,161 553 11 6,379 5,467 586 Total 11 $ 6,202 5,293 563 13 $ 6,512 5,599 596 The following table provides information as of September 30, 2020 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended September 30, 2020 (in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 1 $ — — 89 — 89 Home equity loans — — — — — — Vehicle loans — — — — — — Consumer loans — — — — — — Total Personal Banking 1 — — 89 — 89 Commercial Banking: Commercial real estate loans 5 — — 6,755 285 7,040 Commercial real estate loans - owner occupied — — — — — — Commercial loans 4 — 114 239 — 353 Total Commercial Banking 9 — 114 6,994 285 7,393 Total 10 $ — 114 7,083 285 7,482 The following table provides information as of September 30, 2019 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended September 30, 2019 (in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 1 $ — — 121 — 121 Home equity loans 1 — — 11 — 11 Vehicle loans — — — — — — Consumer loans — — — — — — Total Personal Banking 2 — — 132 — 132 Commercial Banking: Commercial real estate loans 8 — 222 4,898 — 5,120 Commercial real estate loans - owner occupied — — — — — — Commercial loans 1 — — 41 — 41 Total Commercial Banking 9 — 222 4,939 — 5,161 Total 11 $ — 222 5,071 — 5,293 The following table provides information as of September 30, 2020 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the nine months ended September 30, 2020 (in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 1 $ — — 89 — 89 Home equity loans 2 66 — 15 — 81 Vehicle loans — — — — — — Consumer loans — — — — — — Total Personal Banking 3 66 — 104 — 170 Commercial Banking: Commercial real estate loans 5 — — 6,755 285 7,040 Commercial real estate loans - owner occupied 1 — — 51 — 51 Commercial loans 5 — 114 239 2,001 2,354 Total Commercial Banking 11 — 114 7,045 2,286 9,445 Total 14 $ 66 114 7,149 2,286 9,615 The following table provides information as of September 30, 2019 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the nine months ended September 30, 2019 (in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 1 $ — — 121 — 121 Home equity loans 1 — — 11 — 11 Vehicle loans — — — — — — Consumer loans — — — — — — Total Personal Banking 2 — — 132 — 132 Commercial Banking: Commercial real estate loans 9 — 519 4,898 — 5,417 Commercial real estate loans - owner occupied — — — — — — Commercial loans 2 — — 50 — 50 Total Commercial Banking 11 — 519 4,948 — 5,467 Total 13 $ — 519 5,080 — 5,599 No TDRs modified within the previous 12 months of September 30, 2020 subsequently defaulted. The following table provides information related to troubled debt restructurings modified within the previous twelve months of September 30, 2019 that subsequently defaulted: For the quarter ended September 30, 2019 For the nine months ended September 30, 2019 Number of contracts Recorded Current Current Number of Recorded Current Current Personal Banking: Residential mortgage loans — $ — — — — $ — — — Home equity loans — — — — — — — — Other consumer loans — — — — — — — — Total Personal Banking — — — — — — — — Business Banking: Commercial real estate loans — — — — 2 2,785 2,775 5 Commercial loans 1 134 126 104 2 284 276 104 Total Business Banking 1 134 126 104 4 3,069 3,051 109 Total 1 $ 134 126 104 4 $ 3,069 3,051 109 The following table provides information related to the amortized cost basis of loan payment delinquencies at September 30, 2020 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 days or Personal Banking: Residential mortgage loans $ 736 4,788 14,750 20,274 3,123,095 3,143,369 — Home equity loans 4,984 1,860 7,845 14,689 1,469,676 1,484,365 — Vehicle loans 5,980 2,281 4,530 12,791 1,120,048 1,132,839 — Consumer loans 2,606 768 1,317 4,691 349,553 354,244 495 Total Personal Banking 14,306 9,697 28,442 52,445 6,062,372 6,114,817 495 Commercial Banking: Commercial real estate loans 3,463 4,212 33,509 41,184 2,726,704 2,767,888 — Commercial real estate loans - owner occupied 1,627 — 1,987 3,614 548,241 551,855 — Commercial loans 1,797 357 6,310 8,464 1,338,828 1,347,292 — Total Commercial Banking 6,887 4,569 41,806 53,262 4,613,773 4,667,035 — Total loans $ 21,193 14,266 70,248 105,707 10,676,145 10,781,852 495 The following table provides information related to loan payment delinquencies at December 31, 2019 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 days or Originated loans Personal Banking: Residential mortgage loans $ 20,447 5,572 11,080 37,099 2,748,090 2,785,189 — Home equity loans 5,119 2,096 4,573 11,788 1,088,136 1,100,023 — Consumer loans 8,969 3,198 3,467 15,634 1,073,103 1,088,638 — Total Personal Banking 34,535 10,866 19,120 64,521 4,909,329 4,973,850 — Commercial Banking: Commercial real estate loans 5,598 1,387 17,959 24,944 2,324,104 2,349,048 — Commercial loans 987 6,360 4,296 11,643 652,516 664,159 — Total Commercial Banking 6,585 7,747 22,255 36,587 2,976,620 3,013,207 — Total originated loans 41,120 18,613 41,375 101,108 7,885,949 7,987,057 — Acquired loans Personal Banking: Residential mortgage loans 2,849 121 1,695 4,665 78,273 82,938 93 Home equity loans 1,350 309 1,115 2,774 240,630 243,404 53 Consumer loans 239 104 144 487 35,498 35,985 1 Total Personal Banking 4,438 534 2,954 7,926 354,401 362,327 147 Commercial Banking: Commercial real estate loans 2,323 303 7,055 9,681 395,661 405,342 — Commercial loans 200 43 443 686 53,262 53,948 — Total Commercial Banking 2,523 346 7,498 10,367 448,923 459,290 — Total acquired loans 6,961 880 10,452 18,293 803,324 821,617 147 Total $ 48,081 19,493 51,827 119,401 8,689,273 8,808,674 147 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. Credit Quality Indicators: For Commercial Banking loans we categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze loans individually by classifying the loans by credit risk. Credit relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for deterioration or improvement to determine if the loan is appropriately classified. We use the following definitions for risk ratings other than pass: Special Mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics. A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions. If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations. Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring. Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard. In addition, those weaknesses make collection or liquidation in full highly questionable and improbable. A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely. The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined. Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted. A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be possible in the future. For Personal Banking loans a pass risk rating is maintained until they are greater than 90 days past due, and risk rating reclassification is based primarily on past due status of the loan. The risk rating categories can generally be described by the following groupings: Pass — Loans classified as pass are homogeneous loans that are less than 90 days past due from the required payment date at month-end. Substandard — Loans classified as substandard are homogeneous loans that are greater than 90 days past due from the required payment date at month-end, loans classified as TDRs, PCD loans, or homogenous retail loans that are greater than 180 days past due from the requirement payment date at month-end that has been written down to the value of underlying collateral, less costs to sell. Doubtful — Loans classified as doubtful are homogeneous loans that are greater than 180 days past due from the required payment date at month-end and not written down to the value of underlying collateral. These loans are generally charged-off in the month in which the 180 day period elapses. Based on the most recent analysis performed, the amortized cost basis by risk category of loans by class of loans by origination year is as follows as of September 30, 2020 (in thousands): Year to date 2019 2018 2017 2016 Prior Revolving loans Revolving loans converted to term loans Total loans Personal Banking: Residential mortgage loans Pass $ 533,214 460,757 258,525 277,416 233,974 1,353,556 — — 3,117,442 Substandard — — 714 1,060 511 23,642 — — 25,927 Total residential mortgage loans 533,214 460,757 259,239 278,476 234,485 1,377,198 — — 3,143,369 Home equity loans Pass 215,458 210,955 103,761 96,142 88,061 239,862 478,598 39,082 1,471,919 Substandard — 161 283 231 885 5,328 3,517 2,041 12,446 Total home equity loans 215,458 211,116 104,044 96,373 88,946 245,190 482,115 41,123 1,484,365 Vehicle loans Pass 339,078 392,873 246,281 81,517 37,416 28,701 — — 1,125,866 Substandard 165 2,008 2,058 1,406 702 635 — — 6,974 Total vehicle loans 339,243 394,881 248,339 82,923 38,118 29,336 — — 1,132,840 Consumer loans Pass 110,146 93,152 39,398 19,837 8,990 13,010 65,388 2,322 352,243 Substandard 108 393 119 137 49 597 565 32 2,000 Total consumer loans 110,254 93,545 39,517 19,974 9,039 13,607 65,953 2,354 354,243 Total Personal Banking 1,198,169 1,160,299 651,139 477,746 370,588 1,665,331 548,068 43,477 6,114,817 Business Banking: Commercial real estate loans Pass 280,895 473,395 336,430 281,719 208,590 751,165 37,879 12,005 2,382,078 Special Mention 637 4,429 14,314 35,233 17,234 8,964 862 856 82,529 Substandard 33,637 1,126 59,756 49,370 20,786 133,612 2,196 2,798 303,281 Total commercial real estate loans 315,169 478,950 410,500 366,322 246,610 893,741 40,937 15,659 2,767,888 Commercial real estate loans - owner occupied Pass 19,864 76,063 97,694 85,894 57,933 122,450 6,905 1,730 468,533 Special Mention — 6,217 5,280 862 3,888 7,740 3,557 — 27,544 Substandard — 18,285 899 13,094 4,063 17,735 1,284 418 55,778 Total commercial real estate loans - owner occupied 19,864 100,565 103,873 99,850 65,884 147,925 11,746 2,148 551,855 Commercial loans Pass 587,698 114,419 65,990 66,647 57,539 52,649 294,346 15,967 1,255,255 Special Mention 5,003 1,228 1,547 2,063 6,300 170 24,320 — 40,631 Substandard 1,411 2,870 3,767 1,154 1,280 7,760 25,353 7,811 51,406 Total commercial loans 594,112 118,517 71,304 69,864 65,119 60,579 344,019 23,778 1,347,292 Total Business Banking 929,145 698,032 585,677 536,036 377,613 1,102,245 396,702 41,585 4,667,035 Total loans $ 2,127,314 1,858,331 1,236,816 1,013,782 748,201 2,767,576 944,770 85,062 10,781,852 For the nine months ended September 30, 2020, $17.2 million of revolving loans were converted to term loans. The following table sets forth information about credit quality indicators as of December 31, 2019, prior to the adoption of ASU 2016-13 (in thousands): P |