Loans Receivable | Loans Receivable The following table shows a summary of our loans receivable at amortized cost basis at December 31, 2020 and December 31, 2019 (in thousands): December 31, 2020 December 31, 2019 Originated Acquired Total Originated Acquired Total Personal Banking: Residential mortgage loans (1) $ 2,753,593 314,528 3,068,121 2,785,189 82,938 2,868,127 Home equity loans 1,175,703 292,033 1,467,736 1,099,514 243,404 1,342,918 Vehicle loans 995,040 157,633 1,152,673 850,804 10,388 861,192 Consumer loans 288,066 67,254 355,320 238,343 25,597 263,940 Total Personal Banking 5,212,402 831,448 6,043,850 4,973,850 362,327 5,336,177 Commercial Banking: Commercial real estate loans 2,223,108 624,873 2,847,981 1,915,949 312,160 2,228,109 Commercial real estate loans - owner occupied 344,016 153,892 497,908 433,099 93,182 526,281 Commercial loans 1,019,482 171,628 1,191,110 664,159 53,948 718,107 Total Commercial Banking 3,586,606 950,393 4,536,999 3,013,207 459,290 3,472,497 Total loans receivable, gross 8,799,008 1,781,841 10,580,849 7,987,057 821,617 8,808,674 Allowance for credit losses (102,874) (31,553) (134,427) (51,439) (6,502) (57,941) Total loans receivable, net (2) $ 8,696,134 1,750,288 10,446,422 7,935,618 815,115 8,750,733 (1) Includes $58.8 million and $7.7 million of loans held-for-sale at December 31, 2020 and December 31, 2019, respectively. (2) Includes $40.9 million and $40.2 million of net unearned income, unamortized premiums and discounts and deferred fees and costs at December 31, 2020 and December 31, 2019, respectively. As of December 31, 2020, 2019, and 2018, we serviced loans for others approximating $1.516 billion, $793.1 million, and $794.2 million, respectively. These loans serviced for others are not our assets and are not included in our financial statements. As of December 31, 2020 and 2019, approximately 42% and 50%, respectively, of our loan portfolio was secured by properties located in Pennsylvania. We do not believe we have significant concentrations of credit risk to any one group of borrowers given our underwriting and collateral requirements. Loans receivable as of December 31, 2020 and 2019 include $3.690 billion and $3.090 billion, respectively, of adjustable rate loans and $6.840 billion and $5.948 billion, respectively, of fixed rate loans. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the year ended December 31, 2020 and includes the cumulative effect of adopting ASU 2016-13 (in thousands): Balance as of December 31, 2020 Current Charge-offs Recoveries Initial ACL Cumulative effect of ASU 2016-13* Balance as of December 31, 2019 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 7,266 (3,289) (917) 362 1,095 7,441 2,574 Home equity loans 5,992 (3,357) (608) 766 216 5,786 3,189 Vehicle loans 14,825 11,416 (6,827) 1,867 235 842 7,292 Consumer loans 2,871 4,126 (5,831) 1,542 157 (2,424) 5,301 Total Personal Banking 30,954 8,896 (14,183) 4,537 1,703 11,645 18,356 Commercial Banking: Commercial real estate loans 79,381 58,483 (4,240) 1,287 5,720 2,288 15,843 Commercial real estate loans - owner occupied 10,518 2,588 (83) 27 963 1,278 5,745 Commercial loans 13,574 14,008 (16,212) 1,741 459 (4,419) 17,997 Total Commercial Banking 103,473 75,079 (20,535) 3,055 7,142 (853) 39,585 Total $ 134,427 83,975 (34,718) 7,592 8,845 10,792 57,941 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ 2 2 — — — — — Home equity loans 35 5 — — — (293) 323 Consumer loans — — — — — (402) 402 Total Personal Banking 37 7 — — — (695) 725 Commercial Banking: Commercial real estate loans 3,449 1,438 — — — 1,934 77 Commercial real estate loans - owner occupied 326 235 — — — 88 3 Commercial loans 2,551 1,459 — — — 923 169 Total Commercial Banking 6,326 3,132 — — — 2,945 249 Total off-balance-sheet exposure $ 6,363 3,139 — — — 2,250 974 * Includes the impact of the initial allowance on PCD loans of $517,000. During the year ended December 31, 2020, we sold $50.0 million of loans that were classified as held-for-investment, for a gain of $1.3 million, which is reported in gain on sale of loans on the Consolidated Statements of Income. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the year ended December 31, 2019, prior to the adoption of ASU 2016-13 (in thousands): Balance as of December 31, 2019 Current Charge-offs Recoveries Balance as of December 31, 2018 Originated loans Personal Banking: Residential mortgage loans $ 2,463 (1,089) (935) 433 4,054 Home equity loans 2,830 46 (619) 219 3,184 Consumer loans 12,055 10,025 (11,537) 2,487 11,080 Total Personal Banking 17,348 8,982 (13,091) 3,139 18,318 Commercial Banking: Commercial real estate loans 17,292 (5,241) (5,078) 1,232 26,379 Commercial loans 16,799 12,449 (3,237) 533 7,054 Total Commercial Banking 34,091 7,208 (8,315) 1,765 33,433 Total originated loans 51,439 16,190 (21,406) 4,904 51,751 Acquired loans Personal Banking: Residential mortgage loans 111 184 (231) 75 83 Home equity loans 359 322 (502) 191 348 Consumer loans 538 156 (270) 233 419 Total Personal Banking 1,008 662 (1,003) 499 850 Commercial Banking: Commercial real estate loans 4,296 2,092 (389) 597 1,996 Commercial loans 1,198 3,715 (3,414) 280 617 Total Commercial Banking 5,494 5,807 (3,803) 877 2,613 Total acquired loans 6,502 6,469 (4,806) 1,376 3,463 Total $ 57,941 22,659 (26,212) 6,280 55,214 The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the year ended December 31, 2018, prior to the adoption of ASU 2016-13 (in thousands): Balance as of December 31, 2018 Current Charge-offs Recoveries Balance as of December 31, 2017 Originated loans Personal Banking: Residential mortgage loans $ 4,054 808 (1,067) 489 3,824 Home equity loans 3,184 (25) (1,183) 320 4,072 Consumer loans 11,080 10,869 (15,674) 3,442 12,443 Total Personal Banking 18,318 11,652 (17,924) 4,251 20,339 Commercial Banking: Commercial real estate loans 26,379 11,349 (6,096) 1,215 19,911 Commercial loans 7,054 (2,062) (2,675) 1,469 10,322 Total Commercial Banking 33,433 9,287 (8,771) 2,684 30,233 Total originated loans 51,751 20,939 (26,695) 6,935 50,572 Acquired loans Personal Banking: Residential mortgage loans 83 (61) (112) 125 131 Home equity loans 348 (23) (602) 211 762 Consumer loans 419 (335) (291) 155 890 Total Personal Banking 850 (419) (1,005) 491 1,783 Commercial Banking: Commercial real estate loans 1,996 (467) (1,291) 205 3,549 Commercial loans 617 279 (650) 97 891 Total Commercial Banking 2,613 (188) (1,941) 302 4,440 Total acquired loans 3,463 (607) (2,946) 793 6,223 Total $ 55,214 20,332 (29,641) 7,728 56,795 The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2020 (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing TDRs Allowance Additional Personal Banking: Residential mortgage loans $ 3,068,121 7,266 15,924 — 8,431 560 — Home equity loans 1,467,736 5,992 9,123 — 2,058 381 26 Vehicle loans 1,152,673 14,825 5,533 1 — — — Consumer loans 355,320 2,871 1,031 584 1 — — Total Personal Banking 6,043,850 30,954 31,611 585 10,490 941 26 Commercial Banking: Commercial real estate loans 2,847,981 79,381 44,092 — 18,430 787 471 Commercial real estate loans - owner occupied 497,908 10,518 3,642 — 761 123 — Commercial loans 1,191,110 13,574 23,487 — 2,454 165 362 Total Commercial Banking 4,536,999 103,473 71,221 — 21,645 1,075 833 Total $ 10,580,849 134,427 102,832 585 32,135 2,016 859 (1) Includes $10.7 million of nonaccrual TDRs. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2019, prior to the adoption of ASU 2016-13 (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing TDRs Allowance Additional Personal Banking: Residential mortgage loans $ 2,868,127 2,574 14,476 — 7,550 560 — Home equity loans 1,342,918 3,189 6,745 32 1,973 393 26 Consumer loans 1,125,132 12,593 4,226 — — — — Total Personal Banking 5,336,177 18,356 25,447 32 9,523 953 26 Commercial Banking: Commercial real estate loans 2,754,390 21,588 34,864 — 19,358 1,384 476 Commercial loans 718,107 17,997 8,559 — 3,118 665 64 Total Commercial Banking 3,472,497 39,585 43,423 — 22,476 2,049 540 Total $ 8,808,674 57,941 68,870 32 31,999 3,002 566 (1) Includes $9.0 million of nonaccrual TDRs. Following the adoption of CECL as of January 1, 2020, the definitions of impairment and related impaired loan disclosures were removed. Under CECL, we present the amortized cost of our loans on nonaccrual status including such loans with no allowance. The following table presents the amortized cost of our loans on nonaccrual status as of the beginning and end of the year ended December 31, 2020 (in thousands): Nonaccrual Nonaccrual loans at December 31, 2020 with an allowance Nonaccrual Loans 90 days Personal Banking: Residential mortgage loans $ 14,476 15,923 — — Home equity loans 6,745 8,872 252 — Vehicle loans 3,147 5,377 156 1 Consumer loans 1,079 1,030 1 584 Total Personal Banking 25,447 31,202 409 585 Commercial Banking: Commercial real estate loans 18,832 27,079 17,013 — Commercial real estate loans - owner occupied 16,032 3,642 — — Commercial loans 8,559 18,069 5,418 — Total Commercial Banking 43,423 48,790 22,431 — Total $ 68,870 79,992 22,840 585 During the year ended December 31, 2020, we recognized $842,000 of interest income on nonaccrual and troubled debt restructuring loans. The following table presents the amortized cost basis of collateral-dependent loans by class of loans as of December 31, 2020 (in thousands): Real estate Equipment Other Total Personal Banking: Residential mortgage loans $ 1,269 — — 1,269 Home equity loans 99 — — 99 Total Personal Banking 1,368 — — 1,368 Commercial Banking: Commercial real estate loans 79,392 1,997 1,703 83,092 Commercial loans 3,313 197 11,069 14,579 Total Commercial Banking 82,705 2,194 12,772 97,671 Total $ 84,073 2,194 12,772 99,039 The following table provides information related to the composition of originated impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2019, prior to the adoption of ASU 2016-13 (in thousands): Nonaccrual Nonaccrual Loans less TDRs less Total Average Interest Personal Banking: Residential mortgage loans $ 12,682 1,794 — 6,817 21,293 19,767 688 Home equity loans 5,635 1,110 — 1,654 8,399 8,571 368 Consumer loans 3,610 616 — — 4,226 3,842 179 Total Personal Banking 21,927 3,520 — 8,471 33,918 32,180 1,235 Commercial Banking: Commercial real estate loans 25,014 9,850 933 10,329 46,126 46,284 1,490 Commercial loans 4,739 3,820 15,916 1,474 25,949 10,179 345 Total Commercial Banking 29,753 13,670 16,849 11,803 72,075 56,463 1,835 Total $ 51,680 17,190 16,849 20,274 105,993 88,643 3,070 The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at December 31, 2019 prior to the adoption of ASU 2016-13 (in thousands): Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,860,026 8,101 8,101 560 — Home equity loans 1,340,944 1,974 1,974 393 — Consumer loans 1,125,123 9 9 3 — Total Personal Banking 5,326,093 10,084 10,084 956 — Commercial Banking: Commercial real estate loans 2,718,855 35,535 29,578 2,679 5,957 Commercial loans 694,424 23,683 18,337 8,127 5,346 Total Commercial Banking 3,413,279 59,218 47,915 10,806 11,303 Total $ 8,739,372 69,302 57,999 11,762 11,303 The following table provides information related to the composition of originated impaired loans by portfolio segment and by class of financing receivable at and for the year ended December 31, 2018, prior to the adoption of ASU 2016-13 (in thousands): Nonaccrual Nonaccrual Loans less TDRs less Total Average Interest Personal Banking: Residential mortgage loans $ 12,965 2,883 — 6,660 22,508 20,733 910 Home equity loans 5,996 1,079 — 1,818 8,893 9,075 511 Consumer loans 3,250 1,072 — — 4,322 4,016 235 Total Personal Banking 22,211 5,034 — 8,478 35,723 33,824 1,656 Commercial Banking: Commercial real estate loans 25,509 11,426 8,549 4,435 49,919 41,328 1,599 Commercial loans 3,010 5,091 2,453 2,087 12,641 9,186 507 Total Commercial Banking 28,519 16,517 11,002 6,522 62,560 50,514 2,106 Total $ 50,730 21,551 11,002 15,000 98,283 84,338 3,762 The following table provides information related to the evaluation of impaired loans by portfolio segment and by class of financing receivable at December 31, 2018 prior to the adoption of ASU 2016-13 (in thousands): Loans collectively evaluated for impairment Loans individually evaluated for impairment Loans individually evaluated for impairment for which there is a related impairment reserve Related Loans individually evaluated for impairment for which there is no related reserve Personal Banking: Residential mortgage loans $ 2,856,359 8,111 8,111 747 — Home equity loans 1,256,255 2,167 2,167 523 — Consumer loans 859,684 29 29 6 — Total Personal Banking 4,972,298 10,307 10,307 1,276 — Commercial Banking: Commercial real estate loans 2,436,605 35,216 31,830 6,499 3,386 Commercial loans 588,932 8,081 6,738 767 1,343 Total Commercial Banking 3,025,537 43,297 38,568 7,266 4,729 Total $ 7,997,835 53,604 48,875 8,542 4,729 Our loan portfolios include loans that have been modified in a TDR, where concessions have been granted to borrowers who have experienced financial difficulties. These concessions typically result from our loss mitigation activities and could include: extending the note’s maturity date, permitting interest only payments, reducing the interest rate to a rate lower than current market rates for new debt with similar risk, reducing the principal payment, principal forbearance or other actions. These concessions are applicable to all loan segments and classes. Certain TDRs are classified as nonperforming at the time of restructuring and may be returned to performing status after considering the borrower’s sustained repayment performance for a period of at least six months. When we modify loans in a TDR, we evaluate any possible impairment similar to other impaired loans based on the present value of expected future cash flows, discounted at the contractual interest rate of the original loan agreement, the loan’s observable market price or the current fair value of the collateral, less selling costs, for collateral dependent loans. If we determine that the value of the modified loan is less than the recorded investment in the loan (net of previous charge-offs, deferred loan fees or costs and unamortized premiums or discounts), impairment is recognized through an allowance estimate or a charge-off to the allowance. In periods subsequent to modification, we evaluate all TDRs, including those that have payment defaults, for possible impairment in accordance with ASC 310-10. As a result, loans modified in a TDR may have the financial effect of increasing the specific allowance associated with the loan. Loans modified in a TDR are closely monitored for delinquency as an early indicator of possible future default. If loans modified in a TDR subsequently default, we evaluate the loan for possible further impairment. The allowance may be increased, adjustments may be made in the allocation of the allowance, partial charge-offs may be taken to further write-down the carrying value of the loan, or the loan may be charged-off completely. In March 2020 and August 2020, joint statements were issued by federal and state regulatory agencies, after consultation with the FASB, to clarify that short-term loan modifications are not TDRs if made on a good-faith basis in response to COVID-19 to borrowers who were current prior to any relief. Under this guidance, six months is provided as an example of short-term, and current is defined as less than 30 days past due at the time the modification program is implemented. The guidance also provides that these modified loans generally will not be classified as nonaccrual during the term of the modification. For borrowers who are 30 days or more past due when enrolling in a loan modification program related to the COVID-19 pandemic, we evaluate the loan modifications under our existing TDR framework, and where such a loan modification would result in a concession to a borrower experiencing financial difficulty, the loan will be accounted for as a TDR and will generally not accrue interest. The following table provides a roll forward of troubled debt restructurings for the periods indicated (dollars in thousands): For the years ended December 31, 2020 2019 Number of Amount Number of Amount Beginning TDR balance: 176 $ 31,999 195 $ 33,608 New TDRs 14 1,497 14 3,344 Re-modified TDRs 5 9,693 8 5,678 Net paydowns — (9,806) — (7,806) Charge-offs: Residential mortgage loans — — — — Home equity loans 1 (10) — — Vehicle loans — — — — Commercial real estate loans — — — — Commercial real estate loans - owner occupied — — — — Commercial loans — — 2 (235) Paid-off loans: Residential mortgage loans 2 (330) 5 (225) Home equity loans 5 (44) 9 (196) Vehicle loans — — — — Commercial real estate loans 3 (321) 12 (2,122) Commercial real estate loans - owner occupied 2 (324) — — Commercial loans 7 (219) 5 (47) Ending TDR balance: 170 $ 32,135 176 $ 31,999 Accruing TDRs $ 21,431 $ 22,956 Nonaccrual TDRs 10,704 9,043 The following tables provide information related to TDRs (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated (in thousands): For the year ended December 31, 2020 Number of Recorded Current Current Personal Banking: Residential mortgage loans 1 $ 90 88 5 Home equity loans 2 86 79 9 Total Personal Banking 3 176 167 14 Commercial Banking: Commercial real estate loans 9 7,365 7,615 311 Commercial real estate loans - owner occupied 1 58 48 8 Commercial loans 5 2,944 408 40 Total Commercial Banking 15 10,367 8,071 359 Total 18 $ 10,543 8,238 373 For the year ended December 31, 2019 Number of Recorded Current Current Personal Banking: Residential mortgage loans 3 $ 297 297 19 Home equity loans 5 171 165 12 Total Personal Banking 8 468 462 31 Commercial Banking: Commercial real estate loans 10 8,333 7,369 613 Commercial loans 4 221 192 21 Total Commercial Banking 14 8,554 7,561 634 Total 22 $ 9,022 8,023 665 For the year ended December 31, 2018 Number of Recorded Current Current Personal Banking: Residential mortgage loans 9 $ 754 749 72 Home equity loans 17 636 610 150 Total Personal Banking 26 1,390 1,359 222 Commercial Banking: Commercial real estate loans 5 3,157 3,114 169 Commercial loans 4 339 342 69 Total Commercial Banking 9 3,496 3,456 238 Total 35 $ 4,886 4,815 460 The following table provides information as of December 31, 2020 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the year ended December 31, 2020 (in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 1 $ — — 88 — 88 Home equity loans 2 65 — 14 — 79 Vehicle loans — — — — — — Consumer loans — — — — — — Total Personal Banking 3 65 — 102 — 167 Commercial Banking: Commercial real estate loans 9 — — 7,335 280 7,615 Commercial real estate loans - owner occupied 1 — — 48 — 48 Commercial loans 5 — 111 217 80 408 Total Commercial Banking 15 — 111 7,600 360 8,071 Total 18 $ 65 111 7,702 360 8,238 The following table provides information as of December 31, 2019 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the year ended December 31, 2019 (in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 3 $ — — 297 — 297 Home equity loans 5 109 — 56 — 165 Total Personal Banking 8 109 — 353 — 462 Commercial Banking: Commercial real estate loans 10 — 2,541 4,828 — 7,369 Commercial loans 4 37 — 155 — 192 Total Commercial Banking 14 37 2,541 4,983 — 7,561 Total 22 $ 146 2,541 5,336 — 8,023 The following table provides information related to re-modified trouble debt restructurings by portfolio segment and class of financing receivable for modifications during the year ended December 31, 2020 (in thousands): Type of re-modification Number of Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans — $ — — — — — Home equity loans — — — — — — Vehicle loans — — — — — — Consumer loans — — — — — — Total Personal Banking — — — — — — Commercial Banking: Commercial real estate loans 3 — — 6,652 — 6,652 Commercial real estate loans - owner occupied 1 — — 48 — 48 Commercial loans 1 — — — 80 80 Total Commercial Banking 5 — — 6,700 80 6,780 Total 5 $ — — 6,700 80 6,780 The following table provides information related to re-modified trouble debt restructurings by portfolio segment and class of financing receivable for modifications during the year ended December 31, 2019 (in thousands): Type of modification Number of Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans — $ — — — — — Home equity loans — — — — — — Total Personal Banking — — — — — — Commercial Banking: Commercial real estate loans 7 — 219 4,448 — 4,667 Commercial loans 1 — — 38 — 38 Total Commercial Banking 8 — 219 4,486 — 4,705 Total 8 $ — 219 4,486 — 4,705 No TDRs modified within the previous twelve months of December 31, 2020 or December 31, 2019 subsequently defaulted. The following table provides information related to the amortized cost basis of loan payment delinquencies at December 31, 2020 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 days or Personal Banking: Residential mortgage loans $ 28,797 5,083 14,489 48,369 3,019,752 3,068,121 — Home equity loans 4,763 1,656 8,441 14,860 1,452,876 1,467,736 — Vehicle loans 7,707 1,776 4,599 14,082 1,138,592 1,152,674 1 Consumer loans 2,867 966 1,459 5,292 350,027 355,319 584 Total Personal Banking 44,134 9,481 28,988 82,603 5,961,247 6,043,850 585 Commercial Banking: Commercial real estate loans 6,692 1,615 23,307 31,614 2,816,366 2,847,980 — Commercial real estate loans - owner occupied 4,231 — 1,980 6,211 491,698 497,909 — Commercial loans 6,405 864 7,325 14,594 1,176,516 1,191,110 — Total Commercial Banking 17,328 2,479 32,612 52,419 4,484,580 4,536,999 — Total loans $ 61,462 11,960 61,600 135,022 10,445,827 10,580,849 585 The following table provides information related to loan payment delinquencies at December 31, 2019 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 days or Originated loans Personal Banking: Residential mortgage loans $ 20,447 5,572 11,080 37,099 2,748,090 2,785,189 — Home equity loans 5,119 2,096 4,573 11,788 1,087,726 1,099,514 — Consumer loans 8,969 3,198 3,467 15,634 1,073,513 1,089,147 — Total Personal Banking 34,535 10,866 19,120 64,521 4,909,329 4,973,850 — Commercial Banking: Commercial real estate loans 5,598 1,387 17,959 24,944 2,324,104 2,349,048 — Commercial loans 987 6,360 4,296 11,643 652,516 664,159 — Total Commercial Banking 6,585 7,747 22,255 36,587 2,976,620 3,013,207 — Total originated loans 41,120 18,613 41,375 101,108 7,885,949 7,987,057 — Acquired loans Personal Banking: Residential mortgage loans 2,849 121 1,695 4,665 78,273 82,938 93 Home equity loans 1,350 309 1,115 2,774 240,630 243,404 53 Consumer loans 239 104 144 487 35,498 35,985 1 Total Personal Banking 4,438 534 2,954 7,926 354,401 362,327 147 Commercial Banking: Commercial real estate loans 2,323 303 7,055 9,681 395,661 405,342 — Commercial loans 200 43 443 686 53,262 53,948 — Total Commercial Banking 2,523 346 7,498 10,367 448,923 459,290 — Total acquired loans 6,961 880 10,452 18,293 803,324 821,617 147 Total $ 48,081 19,493 51,827 119,401 8,689,273 8,808,674 147 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. Credit Quality Indicators: For Commercial Banking loans we categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze loans individually by classifying the loans by credit risk. Credit relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for deterioration or improvement to determine if the loan is appropriately classified. We use the following definitions for risk ratings other than pass: Special Mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics. A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions. If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations. Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring. Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard. In addition, those weaknesses make collection or liquidation in full highly questionable and improbable. A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely. The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined. Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted. A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be possible in the future. For Personal Banking loans a pass risk rating is maintained until they are greater than 90 days past due, and risk rating reclassification is based primarily on past due status of the loan. The risk rating categories can generally be described by the following groupings: Pass — Loans classified as pass are homogeneous loans that are less than 90 days past due from the required payment date at month-end. Substandard — Loans classified as substandard are homogeneous loans that are greater than 90 days past due from the required payment date at month-end, loans classified as TDRs, PCD loans, or homogenous retail loans that are greater than 180 days past due from the requirement payment date at month-end that has been written down to the value of underlying collateral, less costs to sell. Doubtful — Loans classified as doubtful are homogeneous loans that are greater than 180 days past due from the required payment date at month-end and not written down to the value of underlying collateral. These loans are generally charged-off in the month in which the 180 day period elapses. Based on the most recent analysis performed, the amortized cost basis by risk category of loans by class of loans by origination year is as follows as of December 31, 2020 (in thousands): Year to date 2019 2018 2017 2016 Prior Revolving loans Revolving loans converted to term loans Total loans Personal Banking: Residential mortgage loans Pass $ 641,963 418,057 229,477 247,426 215,893 1,289,728 — — 3,042,544 Substandard — 68 1,293 1,674 1,091 21,451 — — 25,577 Total residential mortgage loans 641,963 418,125 230,770 249,100 216,984 1,311,179 — — 3,068,121 Home equity loans Pass 273,076 193,439 94,757 87,717 81,212 219,061 465,453 40,759 1,455,474 Substandard — 210 318 281 876 5,158 3,509 1,910 12,262 Total home equity loans 273,076 193,649 95,075 87,998 82,088 224,219 468,962 42,669 1,467,736 Vehicle loans Pass 448,746 352,661 218,372 70,122 31,197 24,791 — — 1,145,889 Substandard 343 1,958 2,087 1,210 667 519 — — 6,784 Total vehicle loans 449,089 354,619 220,459 71,332 31,864 25,310 — — 1,152,673 Consumer loans Pass 128,809 83,419 35,183 17,439 7,848 11,757 66,965 1,695 353,115 Substandard 133 399 139 192 36 619 686 1 2,205 Total consumer loans 128,942 83,818 35,322 17,631 7,884 12,376 67,651 1,696 355,320 Total Personal Banking 1,493,070 1,050,211 581,626 426,061 338,820 1,573,084 536,613 44,365 6,043,850 Business Banking: Commercial real estate loans Pass 417,390 473,115 316,045 264,702 195,168 709,459 36,980 29,755 2,442,614 Special Mention 584 3,381 20,180 24,675 15,424 15,817 597 3,048 83,706 Substandard 7,426 4,007 57,694 56,991 24,056 140,147 2,240 29,100 321,661 Total commercial real estate loans 425,400 480,503 393,919 346,368 234,648 865,423 39,817 61,903 2,847,981 Commercial real estate loans - owner occupied Pass 24,895 67,162 87,497 71,626 46,760 100,081 4,422 7,648 410,091 Special Mention — 4,371 4,514 3,643 4,276 3,689 3,822 — 24,315 Substandard — 21,627 1,903 12,898 4,013 21,777 874 410 63,502 Total commercial real estate loans - owner occupied 24,895 93,160 93,914 88,167 55,049 125,547 9,118 8,058 497,908 Commercial loans Pass 479,436 99,877 50,915 51,858 58,597 49,178 286,467 16,170 1,092,498 Special Mention 5,828 2,751 5,579 4,588 162 190 16,512 5,668 41,278 Substandard 1,660 3,343 2,932 2,016 2,266 3,003 27,988 14,126 57,334 Total commercial loans 486,924 105,971 59,426 58,462 61,025 52,371 330,967 35,964 1,191,110 Total Business Banking 937,219 679,634 547,259 492,997 350,722 1,043,341 379,902 105,925 4,536,999 Total loans $ 2,430,289 1,729,845 1,128,885 919,058 689,542 2,616,425 916,515 150,290 10,580,849 For the year ended December 31, 2020, $23.1 million of revolving loans were converted to term loans. The following table sets forth information about credit quality indicators as of December 31, 2019, prior to the adoption of ASU 2016-13 (in thousands): Pass Special Substandard Doubtful Loss Total loans Originated loans Personal Banking: Residential mortgage loans $ 2,776,971 — 8,218 — — 2,785,189 Home equity loans 1,093,874 — 5,640 — — 1,099,514 Consumer loans 1,084,986 — 4,161 — — 1,089,147 Total Personal Banking 4,955,831 — 18,019 — — 4,973,850 Commercial Banking: Commercial real estate loans 2,188,823 70,327 89,898 — — 2,349,048 Commercial loans 571,011 42,352 50,796 — — 664,159 Total Commercial Banking 2,759,834 112,679 140,694 — — 3,013,207 Total originated loans 7,715,665 112,679 158,713 — — 7,987,057 Acquired loans Personal Banking: Residential mortgage loans 81,611 — 1,327 — — 82,938 Home equity loans 242,237 — 1,167 — — 243,404 Consumer loans 35,746 — 239 — — 35,985 Total Personal Banking 359,594 — 2,733 — — 362,327 Commercial Banking: Commercial real estate loans 349,993 10,243 45,106 — — 405,342 Commercial loans 45,972 28 7,948 — — 53,948 Total Commercial Banking 395,965 10,271 53,054 — — 459,290 Total acquired loans 755,559 10,271 55,787 — — 821,617 Total loans $ 8,471,224 122,950 214,500 — |