Loans Receivable | Loans Receivable The following table shows a summary of our loans receivable at amortized cost basis at March 31, 2021 and December 31, 2020 (in thousands): March 31, 2021 December 31, 2020 Originated Acquired Total Originated Acquired Total Personal Banking: Residential mortgage loans (1) $ 2,693,075 278,603 2,971,678 2,753,593 314,528 3,068,121 Home equity loans 1,138,718 268,806 1,407,524 1,175,703 292,033 1,467,736 Vehicle loans 1,063,255 141,598 1,204,853 995,040 157,633 1,152,673 Consumer loans 288,146 61,356 349,502 288,066 67,254 355,320 Total Personal Banking 5,183,194 750,363 5,933,557 5,212,402 831,448 6,043,850 Commercial Banking: Commercial real estate loans 2,242,151 583,846 2,825,997 2,223,108 624,873 2,847,981 Commercial real estate loans - owner occupied 326,416 137,023 463,439 344,016 153,892 497,908 Commercial loans 1,011,722 133,325 1,145,047 1,019,482 171,628 1,191,110 Total Commercial Banking 3,580,289 854,194 4,434,483 3,586,606 950,393 4,536,999 Total loans receivable, gross 8,763,483 1,604,557 10,368,040 8,799,008 1,781,841 10,580,849 Allowance for credit losses (95,572) (28,425) (123,997) (102,874) (31,553) (134,427) Total loans receivable, net (2) $ 8,667,911 1,576,132 10,244,043 8,696,134 1,750,288 10,446,422 (1) Includes fair value of $46.3 million and $58.8 million of loans held-for-sale at March 31, 2021 and December 31, 2020, respectively. (2) Includes $40.6 million and $40.9 million of net unearned income, unamortized premiums and discounts and deferred fees and costs at March 31, 2021 and December 31, 2020, respectively. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2021 (in thousands): Balance as of March 31, 2021 Current Charge-offs Recoveries Balance as of December 31, 2020 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 5,861 (592) (855) 42 7,266 Home equity loans 5,241 (652) (228) 129 5,992 Vehicle loans 14,888 773 (1,307) 597 14,825 Consumer loans 2,563 651 (1,296) 337 2,871 Total Personal Banking 28,553 180 (3,686) 1,105 30,954 Commercial Banking: Commercial real estate loans 70,206 (4,831) (4,626) 282 79,381 Commercial real estate loans - owner occupied 6,753 (3,766) — 1 10,518 Commercial loans 18,485 2,797 (54) 2,168 13,574 Total Commercial Banking 95,444 (5,800) (4,680) 2,451 103,473 Total $ 123,997 (5,620) (8,366) 3,556 134,427 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ 2 — — — 2 Home equity loans 34 (1) — — 35 Total Personal Banking 36 (1) — — 37 Commercial Banking: Commercial real estate loans 2,115 (1,334) — — 3,449 Commercial real estate loans - owner occupied 388 62 — — 326 Commercial loans 2,080 (471) — — 2,551 Total Commercial Banking 4,583 (1,743) — — 6,326 Total off-balance sheet exposure $ 4,619 (1,744) — — 6,363 The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the quarter ended March 31, 2020, and includes the cumulative effect of adopting ASU 2016-13 (in thousands): Balance as of March 31, 2020 Current Charge-offs Recoveries Cumulative effect of ASU 2016-13* Balance as of December 31, 2019 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 10,673 894 (343) 107 7,441 2,574 Home equity loans 9,786 895 (289) 205 5,786 3,189 Vehicle loans 11,994 5,359 (1,843) 344 842 7,292 Consumer loans 5,166 3,518 (1,645) 416 (2,424) 5,301 Total Personal Banking 37,619 10,666 (4,120) 1,072 11,645 18,356 Commercial Banking: Commercial real estate loans 29,380 11,269 (310) 290 2,288 15,843 Commercial real estate loans - owner occupied 8,374 1,365 (21) 7 1,278 5,745 Commercial loans 17,524 4,337 (815) 424 (4,419) 17,997 Total Commercial Banking 55,278 16,971 (1,146) 721 (853) 39,585 Total 92,897 27,637 (5,266) 1,793 10,792 57,941 Allowance for Credit Losses - off-balance sheet exposure Personal Banking: Home equity loans 34 4 — — (293) 323 Consumer loans — — — — (402) 402 Total Personal Banking 34 4 — — (695) 725 Commercial Banking: Commercial real estate loans 3,294 1,283 — — 1,934 77 Commercial real estate loans - owner occupied 95 4 — — 88 3 Commercial loans 1,281 189 — — 923 169 Total Commercial Banking 4,670 1,476 — — 2,945 249 Total off-balance sheet exposure $ 4,704 1,480 — — 2,250 974 * Includes the impact of the initial allowance on PCD loans of $517,000. During the quarter ended March 31, 2021, there were no loans sold that were classified as held for investment. During the quarter ended March 31, 2020, we sold $50 million of loans that were classified as held for- investment, for a gain of $1.3 million, which is reported in gain on sale of loans on the Consolidated Statements of Income. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at March 31, 2021 (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing TDRs Allowance Additional Personal Banking: Residential mortgage loans $ 2,971,678 5,861 11,571 — 8,285 516 — Home equity loans 1,407,524 5,241 8,069 — 2,003 369 26 Vehicle loans 1,204,853 14,888 3,976 — — — — Consumer loans 349,502 2,563 777 197 1 — — Total Personal Banking 5,933,557 28,553 24,393 197 10,289 885 26 Commercial Banking: Commercial real estate loans 2,825,997 70,206 175,136 — 15,318 1,097 473 Commercial real estate loans - owner occupied 463,439 6,753 3,747 — 688 113 — Commercial loans 1,145,047 18,485 20,678 — 1,215 249 700 Total Commercial Banking 4,434,483 95,444 199,561 — 17,221 1,459 1,173 Total $ 10,368,040 123,997 223,954 197 27,510 2,344 1,199 (1) Includes $7.4 million of nonaccrual TDRs. The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2020, (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing TDRs Allowance Additional Personal Banking: Residential mortgage loans $ 3,068,121 7,266 15,924 — 8,431 560 — Home equity loans 1,467,736 5,992 9,123 — 2,058 381 26 Vehicle loans 1,152,673 14,825 5,533 1 — — — Consumer loans 355,320 2,871 1,031 584 1 — — Total Personal Banking 6,043,850 30,954 31,611 585 10,490 941 26 Commercial Banking: Commercial real estate loans 2,847,981 79,381 44,092 — 18,430 787 471 Commercial real estate loans - owner occupied 497,908 10,518 3,642 — 761 123 — Commercial loans 1,191,110 13,574 23,487 — 2,454 165 362 Total Commercial Banking 4,536,999 103,473 71,221 — 21,645 1,075 833 Total $ 10,580,849 134,427 102,832 585 32,135 2,016 859 (1) Includes $10.7 million of nonaccrual TDRs. We present the amortized cost of our loans on nonaccrual status including such loans with no allowance. The following table presents the amortized cost of our loans on nonaccrual status as of the beginning and end of the quarter ended March 31, 2021 (in thousands): Nonaccrual loans at January 1, 2021 Nonaccrual loans at March 31, 2021 with an allowance Nonaccrual loans with no allowance Loans 90 days past due and accruing Personal Banking: Residential mortgage loans $ 15,924 11,571 — — Home equity loans 9,123 8,069 — — Vehicle loans 5,533 3,976 — — Consumer loans 1,031 672 105 197 Total Personal Banking 31,611 24,288 105 197 Commercial Banking: Commercial real estate loans 44,092 159,915 15,221 — Commercial real estate loans - owner occupied 3,642 3,747 — — Commercial loans 23,487 16,503 4,175 — Total Commercial Banking 71,221 180,165 19,396 — Total $ 102,832 204,453 19,501 197 During the quarter ended March 31, 2021, we recognized $279,000 of interest income on nonaccrual and troubled debt restructuring loans. The following table presents the amortized cost of our loans on nonaccrual status as of the beginning and end of the year ended December 31, 2020 (in thousands): Nonaccrual Nonaccrual loans at December 31, 2020 with an allowance Nonaccrual Loans 90 days Personal Banking: Residential mortgage loans $ 14,476 15,923 — — Home equity loans 6,745 8,872 252 — Vehicle loans 3,147 5,377 156 1 Consumer loans 1,079 1,030 1 584 Total Personal Banking 25,447 31,202 409 585 Commercial Banking: Commercial real estate loans 18,832 27,079 17,013 — Commercial real estate loans - owner occupied 16,032 3,642 — — Commercial loans 8,559 18,069 5,418 — Total Commercial Banking 43,423 48,790 22,431 — Total $ 68,870 79,992 22,840 585 During the year ended December 31, 2020, we recognized $842,000 of interest income on nonaccrual and troubled debt restructuring loans. The following table presents the amortized cost basis of collateral-dependent loans by class of loans as of March 31, 2021 (in thousands): Real estate Equipment Other Total Personal Banking: Residential mortgage loans $ 588 — — 588 Home equity loans 99 — — 99 Total Personal Banking 687 — — 687 Commercial Banking: Commercial real estate loans 157,335 1,925 6,451 165,711 Commercial loans 3,255 190 10,948 14,393 Total Commercial Banking 160,590 2,115 17,399 180,104 Total $ 161,277 2,115 17,399 180,791 The following table presents the amortized cost basis of collateral-dependent loans by class of loans as of December 31, 2020 (in thousands): Real estate Equipment Other Total Personal Banking: Residential mortgage loans $ 1,269 — — 1,269 Home equity loans 99 — — 99 Total Personal Banking 1,368 — — 1,368 Commercial Banking: Commercial real estate loans 79,392 1,997 1,703 83,092 Commercial loans 3,313 197 11,069 14,579 Total Commercial Banking 82,705 2,194 12,772 97,671 Total $ 84,073 2,194 12,772 99,039 Our loan portfolios include loans that have been modified in a TDR, where concessions have been granted to borrowers who have experienced financial difficulties. These concessions typically result from our loss mitigation activities and could include: extending the note’s maturity date, permitting interest only payments, reducing the interest rate to a rate lower than current market rates for new debt with similar risk, reducing the principal payment, principal forbearance or other actions. These concessions are applicable to all loan segments and classes. Certain TDRs are classified as nonperforming at the time of restructuring and may be returned to performing status after considering the borrower’s sustained repayment performance for a period of at least six months. When we modify loans in a TDR, we evaluate any possible impairment similar to other impaired loans based on the present value of expected future cash flows, discounted at the contractual interest rate of the original loan agreement, the loan’s observable market price or the current fair value of the collateral, less selling costs, for collateral dependent loans. If we determine that the value of the modified loan is less than the recorded investment in the loan (net of previous charge-offs, deferred loan fees or costs and unamortized premiums or discounts), impairment is recognized through an allowance estimate or a charge-off to the allowance. In periods subsequent to modification, we evaluate all TDRs, including those that have payment defaults, for possible impairment in accordance with ASC 310-10. As a result, loans modified in a TDR may have the financial effect of increasing the specific allowance associated with the loan. Loans modified in a TDR are closely monitored for delinquency as an early indicator of possible future default. If loans modified in a TDR subsequently default, we evaluate the loan for possible further impairment. The allowance may be increased, adjustments may be made in the allocation of the allowance, partial charge-offs may be taken to further write-down the carrying value of the loan, or the loan may be charged-off completely. In March 2020 and August 2020, joint statements were issued by federal and state regulatory agencies, after consultation with the FASB, to clarify that short-term loan modifications are not TDRs if made on a good-faith basis in response to COVID-19 to borrowers who were current prior to any relief. Under this guidance, six months is provided as an example of short-term, and current is defined as less than 30 days past due at the time the modification program is implemented. The guidance also provides that these modified loans generally will not be classified as nonaccrual during the term of the modification. For borrowers who are 30 days or more past due when enrolling in a loan modification program related to the COVID-19 pandemic, we evaluate the loan modifications under our existing TDR framework, and where such a loan modification would result in a concession to a borrower experiencing financial difficulty, the loan will be accounted for as a TDR and will generally not accrue interest. This TDR relief under the CARES Act was extended by the Consolidated Appropriations Act, 2021 ("CAA"), signed into law on December 27, 2020. Under the CAA, such relief will continue until the earlier of 60 days after the date the COVID-19 national emergency comes to an end or January 1, 2022. Certain loan modifications made during the year were done in accordance with Section 4013 of the CARES Act and the Interagency Statement on Loan Modifications and Reporting for Financial Institutions Working with Customers Affected by the Coronavirus . Accordingly, these loans and leases were not categorized as troubled debt restructurings. The following table provides a roll forward of troubled debt restructurings for the periods indicated (dollars in thousands): For the quarter ended March 31, 2021 2020 Number of Amount Number of Amount Beginning TDR balance: 170 $ 32,135 176 $ 31,999 New TDRs — — 2 2,518 Re-modified TDRs 4 922 2 2,076 Net paydowns — (2,488) — (2,841) Charge-offs: Residential mortgage loans — — — — Home equity loans — — 1 (10) Vehicle loans — — — — Commercial real estate loans — — — — Commercial real estate loans - owner occupied — — — — Commercial loans — — — — Paid-off loans: Residential mortgage loans — — 2 (330) Home equity loans — — — — Vehicle loans — — — — Commercial real estate loans 3 (2,384) 1 (26) Commercial real estate loans - owner occupied 1 (47) — — Commercial loans 2 (628) 3 (34) Ending TDR balance: 164 $ 27,510 171 $ 33,352 Accruing TDRs $ 20,120 $ 15,977 Nonaccrual TDRs 7,390 17,375 The following table provides information related to TDRs (including re-modified TDRs) by portfolio segment and by class of financing receivable during the quarter ended March 31, 2021 (in thousands): For the quarter ended March 31, 2021 Number of contracts Recorded Current Current Personal Banking: Residential mortgage loans 1 $ 121 117 10 Home equity loans 1 3 2 — Vehicle loans — — — — Consumer loans — — — — Total Personal Banking 2 124 119 10 Commercial Banking: Commercial real estate loans 2 812 803 130 Commercial real estate loans - owner occupied — — — — Commercial loans — — — — Total Commercial Banking 2 812 803 130 Total 4 $ 936 922 140 The following table provides information related to TDRs (including re-modified TDRs) by portfolio segment and by class of financing receivable during the quarter ended March 31, 2020 (in thousands): For the quarter ended March 31, 2020 Number of contracts Recorded Current Current Personal Banking: Residential mortgage loans — $ — — — Home equity loans 1 19 18 — Vehicle loans — — — — Consumer loans — — — — Total Personal Banking 1 19 18 — Commercial Banking: Commercial real estate loans — — — — Commercial real estate loans - owner occupied 2 2,077 2,076 176 Commercial loans 1 2,500 2,500 1,628 Total Commercial Banking 3 4,577 4,576 1,804 Total 4 $ 4,596 4,594 1,804 The following table provides information as of March 31, 2021 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended March 31, 2021 (in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 1 $ 117 — — — 117 Home equity loans 1 — — 2 — 2 Vehicle loans — — — — — — Consumer loans — — — — — — Total Personal Banking 2 117 — 2 — 119 Commercial Banking: Commercial real estate loans 2 — — 729 74 803 Commercial real estate loans - owner occupied — — — — — — Commercial loans — — — — — — Total Commercial Banking 2 — — 729 74 803 Total 4 $ 117 — 731 74 922 The following table provides information as of March 31, 2020 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the quarter ended March 31, 2020 (in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans — $ — — — — — Home equity loans 1 — — 18 — 18 Vehicle loans — — — — — — Consumer loans — — — — — — Total Personal Banking 1 — — 18 — 18 Commercial Banking: Commercial real estate loans — — — — — — Commercial real estate loans - owner occupied 2 — — 2,076 — 2,076 Commercial loans 1 — — — 2,500 2,500 Total Commercial Banking 3 — — 2,076 2,500 4,576 Total 4 $ — — 2,094 2,500 4,594 No TDRs modified within the previous twelve months of March 31, 2021 or March 31, 2020 subsequently defaulted. The following table provides information related to the amortized cost basis of loan payment delinquencies at March 31, 2021 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 Days or Personal Banking: Residential mortgage loans $ 22,236 2,062 9,333 33,631 2,938,047 2,971,678 — Home equity loans 3,334 953 7,044 11,331 1,396,193 1,407,524 — Vehicle loans 4,669 1,466 2,970 9,105 1,195,748 1,204,853 — Consumer loans 1,063 402 852 2,317 347,185 349,502 197 Total Personal Banking 31,302 4,883 20,199 56,384 5,877,173 5,933,557 197 Commercial Banking: Commercial real estate loans 7,526 6,578 27,877 41,981 2,784,016 2,825,997 — Commercial real estate loans - owner occupied 4,714 1,031 1,860 7,605 455,834 463,439 — Commercial loans 3,032 8,979 4,860 16,871 1,128,176 1,145,047 — Total Commercial Banking 15,272 16,588 34,597 66,457 4,368,026 4,434,483 — Total loans $ 46,574 21,471 54,796 122,841 10,245,199 10,368,040 197 The following table provides information related to loan payment delinquencies at December 31, 2020 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 days or Personal Banking: Residential mortgage loans $ 28,797 5,083 14,489 48,369 3,019,752 3,068,121 — Home equity loans 4,763 1,656 8,441 14,860 1,452,876 1,467,736 — Vehicle loans 7,707 1,776 4,599 14,082 1,138,592 1,152,674 1 Consumer loans 2,867 966 1,459 5,292 350,027 355,319 584 Total Personal Banking 44,134 9,481 28,988 82,603 5,961,247 6,043,850 585 Commercial Banking: Commercial real estate loans 6,692 1,615 23,307 31,614 2,816,366 2,847,980 — Commercial real estate loans - owner occupied 4,231 — 1,980 6,211 491,698 497,909 — Commercial loans 6,405 864 7,325 14,594 1,176,516 1,191,110 — Total Commercial Banking 17,328 2,479 32,612 52,419 4,484,580 4,536,999 — Total originated loans $ 61,462 11,960 61,600 135,022 10,445,827 10,580,849 585 (1) Represents acquired loans that were originally recorded at fair value upon acquisition. These loans are considered to be accruing because we can reasonably estimate future cash flows and expect to fully collect the carrying value of these loans. Therefore, we are accreting the difference between the carrying value and their expected cash flows into interest income. Credit Quality Indicators: For Commercial Banking loans we categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze loans individually by classifying the loans by credit risk. Credit relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for deterioration or improvement to determine if the loan is appropriately classified. We use the following definitions for risk ratings other than pass: Special Mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics. A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions. If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations. Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring. Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard. In addition, those weaknesses make collection or liquidation in full highly questionable and improbable. A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely. The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined. Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted. A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be possible in the future. For Personal Banking loans a pass risk rating is maintained until they are greater than 90 days past due, and risk rating reclassification is based primarily on past due status of the loan. The risk rating categories can generally be described by the following groupings: Pass — Loans classified as pass are homogeneous loans that are less than 90 days past due from the required payment date at month-end. Substandard — Loans classified as substandard are homogeneous loans that are greater than 90 days past due from the required payment date at month-end, loans classified as TDRs, PCD loans, or homogenous retail loans that are greater than 180 days past due from the required payment date at month-end that has been written down to the value of underlying collateral, less costs to sell. Doubtful — Loans classified as doubtful are homogeneous loans that are greater than 180 days past due from the required payment date at month-end and not written down to the value of underlying collateral. These loans are generally charged-off in the month in which the 180 day period elapses. The following table presents the amortized cost basis of our loan portfolio by year of origination and credit quality indicator for each portfolio segment as of March 31, 2021 (in thousands): YTD March 31, 2021 2020 2019 2018 2017 Prior Revolving loans Revolving loans converted to term loans Total loans Personal Banking: Residential mortgage loans Pass $ 134,720 643,244 370,299 204,157 223,251 1,374,432 — — 2,950,103 Substandard — 88 — 1,113 1,232 19,142 — — 21,575 Total residential mortgage loans 134,720 643,332 370,299 205,270 224,483 1,393,574 — — 2,971,678 Home equity loans Pass 32,737 259,169 177,981 86,119 79,633 276,030 443,607 41,481 1,396,757 Substandard — — 360 297 479 5,648 2,435 1,548 10,767 Total home equity loans 32,737 259,169 178,341 86,416 80,112 281,678 446,042 43,029 1,407,524 Vehicle loans Pass 177,560 413,746 311,993 190,015 59,197 47,027 — — 1,199,538 Substandard — 541 1,739 1,351 793 891 — — 5,315 Total vehicle loans 177,560 414,287 313,732 191,366 59,990 47,918 — — 1,204,853 Consumer loans Pass 31,080 116,764 73,190 30,897 15,021 17,456 61,529 2,027 347,964 Substandard 1 179 243 107 68 643 244 53 1,538 Total consumer loans 31,081 116,943 73,433 31,004 15,089 18,099 61,773 2,080 349,502 Total Personal Banking 376,098 1,433,731 935,805 514,056 379,674 1,741,269 507,815 45,109 5,933,557 Business Banking: Commercial real estate loans Pass 57,139 441,573 465,578 306,635 253,157 839,616 34,516 9,070 2,407,284 Special Mention — 331 18,003 12,862 39,582 24,896 328 728 96,730 Substandard — 33,707 22,108 63,575 39,069 155,940 2,883 4,701 321,983 Total commercial real estate loans 57,139 475,611 505,689 383,072 331,808 1,020,452 37,727 14,499 2,825,997 Commercial real estate loans - owner occupied Pass 6,883 29,494 59,292 83,443 67,713 134,215 3,971 8,787 393,798 Special Mention — — 4,277 4,467 4,944 9,076 851 — 23,615 Substandard — — 6,648 1,566 11,025 25,791 762 234 46,026 Total commercial real estate loans - owner occupied 6,883 29,494 70,217 89,476 83,682 169,082 5,584 9,021 463,439 Commercial loans Pass 216,409 316,410 98,014 45,486 45,621 109,288 220,954 9,702 1,061,884 Special Mention 200 5,610 2,572 2,125 2,803 172 8,223 918 22,623 Substandard — 6,291 5,414 6,180 3,353 4,909 21,031 13,362 60,540 Total commercial loans 216,609 328,311 106,000 53,791 51,777 114,369 250,208 23,982 1,145,047 Total Business Banking 280,631 833,416 681,906 526,339 467,267 1,303,903 293,519 47,502 4,434,483 Total loans $ 656,729 2,267,147 1,617,711 1,040,395 846,941 3,045,172 801,334 92,611 10,368,040 For the quarter ended March 31, 2021, $6.1 million of revolving loans were converted to term loans. The following table presents the amortized cost basis of our loan portfolio by year of origination and credit quality indicator for each portfolio segment as of December 31, 2020 (in thousands): Year to date 2019 2018 2017 2016 Prior Revolving loans Revolving loans converted to term loans Total loans Personal Banking: Residential mortgage loans Pass $ 641,963 418,057 229,477 247,426 215,893 1,289,728 — — 3,042,544 Substandard — 68 1,293 1,674 1,091 21,451 — — 25,577 Total residential mortgage loans 641,963 418,125 230,770 249,100 216,984 1,311,179 — — 3,068,121 Home equity loans Pass 273,076 193,439 94,757 87,717 81,212 219,061 465,453 40,759 1,455,474 Substandard — 210 318 281 876 5,158 3,509 1,910 12,262 Total home equity loans 273,076 193,649 95,075 87,998 82,088 224,219 468,962 42,669 1,467,736 Vehicle loans Pass 448,746 352,661 218,372 70,122 31,197 24,791 — — 1,145,889 Substandard 343 1,958 2,087 1,210 667 519 — — 6,784 Total vehicle loans 449,089 354,619 220,459 71,332 31,864 25,310 — — 1,152,673 Consumer loans Pass 128,809 83,419 35,183 17,439 7,848 11,757 66,965 1,695 353,115 Substandard 133 399 139 192 36 619 686 1 2,205 Total consumer loans 128,942 83,818 35,322 17,631 7,884 12,376 67,651 1,696 355,320 Total Personal Banking 1,493,070 1,050,211 581,626 426,061 338,820 1,573,084 536,613 44,365 6,043,850 Business Banking: Commercial real estate loans Pass 417,390 473,115 316,045 264,702 195,168 709,459 36,980 29,755 2,442,614 Special Mention 584 3,381 20,180 24,675 15,424 15,817 597 3,048 83,706 Substandard 7,426 4,007 57,694 56,991 24,056 140,147 2,240 29,100 321,661 Total commercial real estate loans 425,400 480,503 393,919 346,368 234,648 865,423 39,817 61,903 2,847,981 Commercial real estate loans - owner occupied Pass 24,895 67,162 87,497 71,626 46,760 100,081 4,422 7,648 410,091 Special Mention — 4,371 4,514 3,643 4,276 3,689 3,822 — 24,315 Substandard — 21,627 1,903 12,898 4,013 21,777 874 410 63,502 Total commercial real estate loans - owner occupied 24,895 93,160 93,914 88,167 55,049 125,547 9,118 8,058 497,908 Commercial loans Pass 479,436 99,877 50,915 51,858 58,597 49,178 286,467 16,170 1,092,498 Special Mention 5,828 2,751 5,579 4,588 162 190 16,512 5,668 41,278 Substandard 1,660 3,343 2,932 2,016 2,266 3,003 27,988 14,126 57,334 Total commercial loans 486,924 105,971 59,426 58,462 61,025 52,371 330,967 35,964 1,191,110 Total Business Banking 937,219 679,634 547,259 492,997 350,722 1,043,341 379,902 105,925 4,536,999 Total loans $ 2,430,289 1,729,845 1,128,885 919,058 689,542 2,616,425 916,515 150,290 10,580,849 For the year ended December 31, 2020, $23.1 million of revolving loans were converted to term loans. |