Loans Receivable | Loans Receivable The following table shows a summary of our loans receivable at amortized cost basis at December 31, 2023 and December 31, 2022 (in thousands): December 31, 2023 December 31, 2022 Originated (1) Acquired (2) Total Originated (1) Acquired (2) Total Personal Banking: Residential mortgage loans (3) $ 3,283,299 144,886 3,428,185 3,327,879 170,720 3,498,599 Home equity loans 1,103,410 124,448 1,227,858 1,131,641 166,033 1,297,674 Vehicle loans 1,943,540 65,061 2,008,601 1,965,385 91,398 2,056,783 Consumer loans 111,446 5,980 117,426 104,284 7,588 111,872 Total Personal Banking 6,441,695 340,375 6,782,070 6,529,189 435,739 6,964,928 Commercial Banking: Commercial real estate loans 2,389,537 238,920 2,628,457 2,135,607 312,421 2,448,028 Commercial real estate loans - owner occupied 319,195 26,358 345,553 341,704 33,823 375,527 Commercial loans 1,623,481 35,248 1,658,729 1,082,914 49,055 1,131,969 Total Commercial Banking 4,332,213 300,526 4,632,739 3,560,225 395,299 3,955,524 Total loans receivable, gross 10,773,908 640,901 11,414,809 10,089,414 831,038 10,920,452 Allowance for credit losses (118,079) (7,164) (125,243) (107,379) (10,657) (118,036) Total loans receivable, net (4) $ 10,655,829 633,737 11,289,566 9,982,035 820,381 10,802,416 (1) Includes originated and purchased loan pools purchased in an asset acquisition. (2) Includes loans subject to purchase accounting in a business combination. (3) Includes $8.8 million and $9.9 million of loans held-for-sale at December 31, 2023 and December 31, 2022, respectively. (4) Includes $68.3 million and $76.1 million of net unearned income, unamortized premiums and discounts and deferred fees and costs at December 31, 2023 and December 31, 2022, respectively. During the year ended December 31, 2022, the Company purchased a total of $182.8 million small business equipment finance loan pools and a total of $188.3 million one- to four-family jumbo mortgage loan pools. No loans were purchased during the year ended December 31, 2023. As of December 31, 2023 and 2022, we serviced loans for others approximating $230.8 million and $1.549 billion, respectively. These loans serviced for others are not our assets and are not included in our financial statements. As of December 31, 2023 and 2022, approximately 38% and 41% of our loan portfolio was secured by properties located in Pennsylvania. We do not believe we have significant concentrations of credit risk to any one group of borrowers given our underwriting and collateral requirements. Loans receivable as of December 31, 2023 and 2022 include $4.032 billion and $3.333 billion, respectively, of adjustable rate loans and $7.314 billion and $7.511 billion, respectively, of fixed rate loans. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the year ended December 31, 2023 (in thousands): Balance as of December 31, 2023 Current Charge-offs Recoveries ASU 2022-02 Adoption Balance as of December 31, 2022 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 18,193 (1,515) (1,189) 1,636 — 19,261 Home equity loans 5,403 (356) (852) 709 — 5,902 Vehicle loans 26,911 8,299 (6,468) 2,021 — 23,059 Consumer loans 1,199 5,311 (5,983) 1,206 — 665 Total Personal Banking 51,706 11,739 (14,492) 5,572 — 48,887 Commercial Banking: Commercial real estate loans 51,267 6,604 (2,298) 2,029 426 44,506 Commercial real estate loans - 3,775 (227) (68) 66 — 4,004 Commercial loans 18,495 548 (4,166) 1,474 — 20,639 Total Commercial Banking 73,537 6,925 (6,532) 3,569 426 69,149 Total $ 125,243 18,664 (21,024) 9,141 426 118,036 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ 2 (2) — — — 4 Home equity loans 65 (9) — — — 74 Total Personal Banking 67 (11) — — — 78 Commercial Banking: Commercial real estate loans 6,147 772 — — — 5,375 Commercial real estate loans - 173 (206) — — — 379 Commercial loans 10,736 3,655 — — — 7,081 Total Commercial Banking 17,056 4,221 — — — 12,835 Total off-balance-sheet exposure $ 17,123 4,210 — — — 12,913 (1) The table above has been revised to reflect the correct ending balance for total off-balance-sheet exposure at December 31, 2022. We evaluated the effect of the revision, both qualitatively and quantitatively, and concluded that the impact of the revision was not material. During the year ended December 31, 2023, we sold $8.0 million of loans that were classified as held-for-investment, for a gain of $726,000, which is reported in gain on sale of loans on the Consolidated Statements of Income. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the year ended December 31, 2022 (in thousands): Balance as of December 31, 2022 Current Charge-offs Recoveries Balance as of December 31, 2021 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 19,261 13,129 (2,033) 792 7,373 Home equity loans 5,902 540 (1,469) 1,531 5,300 Vehicle loans 23,059 8,863 (3,621) 2,334 15,483 Consumer loans 665 1,013 (4,785) 1,553 2,884 Total Personal Banking 48,887 23,545 (11,908) 6,210 31,040 Commercial Banking: Commercial real estate loans 44,506 (12,633) (7,366) 10,364 54,141 Commercial real estate loans - owner occupied 4,004 36 — 85 3,883 Commercial loans 20,639 6,912 (1,657) 2,207 13,177 Total Commercial Banking 69,149 (5,685) (9,023) 12,656 71,201 Total $ 118,036 17,860 (20,931) 18,866 102,241 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ 4 2 — — 2 Home equity loans 74 35 — — 39 Total Personal Banking 78 37 — — 41 Commercial Banking: Commercial real estate loans 5,375 4,494 — — 881 Commercial real estate loans - owner occupied 379 237 — — 142 Commercial loans 7,081 5,687 — — 1,394 Total Commercial Banking 12,835 10,418 — — 2,417 Total off-balance-sheet exposure $ 12,913 10,455 — — 2,458 (1) The table above has been revised to reflect the correct ending balance for total off-balance-sheet exposure at December 31, 2022. We evaluated the effect of the revision, both qualitatively and quantitatively, and concluded that the impact of the revision was not material. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the year ended December 31, 2021 (in thousands): Balance as of December 31, 2021 Current Charge-offs Recoveries Balance as of December 31, 2020 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 7,373 2,844 (3,672) 935 7,266 Home equity loans 5,300 1,788 (3,380) 900 5,992 Vehicle loans 15,483 2,754 (4,632) 2,536 14,825 Consumer loans 2,884 3,070 (5,417) 2,360 2,871 Total Personal Banking 31,040 10,456 (17,101) 6,731 30,954 Commercial Banking: Commercial real estate loans 54,141 (15,496) (11,933) 2,189 79,381 Commercial real estate loans - owner occupied 3,883 (5,852) (890) 107 10,518 Commercial loans 13,177 (991) (4,213) 4,807 13,574 Total Commercial Banking 71,201 (22,339) (17,036) 7,103 103,473 Total $ 102,241 (11,883) (34,137) 13,834 134,427 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ 2 — — — 2 Home equity loans 39 4 — — 35 Total Personal Banking 41 4 — — 37 Commercial Banking: Commercial real estate loans 881 (2,568) — — 3,449 Commercial real estate loans - owner occupied 142 (184) — — 326 Commercial loans 1,394 (1,157) — — 2,551 Total Commercial Banking 2,417 (3,909) — — 6,326 Total off-balance sheet exposure $ 2,458 (3,905) — — 6,363 The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2023 (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing Personal Banking: Residential mortgage loans $ 3,428,185 18,193 8,727 1,671 Home equity loans 1,227,858 5,403 4,492 26 Vehicle loans 2,008,601 26,911 4,816 44 Consumer loans 117,426 1,199 229 722 Total Personal Banking 6,782,070 51,706 18,264 2,463 Commercial Banking: Commercial real estate loans 2,628,457 51,267 71,297 225 Commercial real estate loans - owner occupied 345,553 3,775 676 — Commercial loans 1,658,729 18,495 4,147 10 Total Commercial Banking 4,632,739 73,537 76,120 235 Total $ 11,414,809 125,243 94,384 2,698 The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2022, prior to the adoption of ASU 2022-02 (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing TDRs Allowance Additional Personal Banking: Residential mortgage loans $ 3,498,599 19,261 7,574 — 6,279 1,069 — Home equity loans 1,297,674 5,902 4,145 — 1,470 546 — Vehicle loans 2,056,783 23,059 3,771 2 — — — Consumer loans 111,872 665 256 405 — — — Total Personal Banking 6,964,928 48,887 15,746 407 7,749 1,615 — Commercial Banking: Commercial real estate loans 2,448,028 44,506 62,239 — 31,980 638 400 Commercial real estate loans - owner occupied 375,527 4,004 624 — 94 31 — Commercial loans 1,131,969 20,639 2,627 337 858 116 4 Total Commercial Banking 3,955,524 69,149 65,490 337 32,932 785 404 Total $ 10,920,452 118,036 81,236 744 40,681 2,400 404 (1) Includes $29.2 million of nonaccrual TDRs. We present the amortized cost of our loans on nonaccrual status including such loans with no allowance. The following table presents the amortized cost of our loans on nonaccrual status as of the beginning and end of the year ended December 31, 2023 (in thousands): Nonaccrual December 31, 2023 Nonaccrual loans with an allowance Nonaccrual Total nonaccrual Loans 90 days Personal Banking: Residential mortgage loans $ 7,574 8,304 423 8,727 1,671 Home equity loans 4,145 4,084 408 4,492 26 Vehicle loans 3,771 4,187 629 4,816 44 Consumer loans 256 229 — 229 722 Total Personal Banking 15,746 16,804 1,460 18,264 2,463 Commercial Banking: Commercial real estate loans 62,239 47,359 23,938 71,297 225 Commercial real estate loans - owner occupied 624 676 — 676 — Commercial loans 2,627 3,996 151 4,147 10 Total Commercial Banking 65,490 52,031 24,089 76,120 235 Total $ 81,236 68,835 25,549 94,384 2,698 During the year ended December 31, 2023, we did not recognize any interest income on nonaccrual loans. The following table presents the amortized cost of our loans on nonaccrual status as of the beginning and end of the year ended December 31, 2022, (in thousands): Nonaccrual loans at January 1, 2022 December 31, 2022 Nonaccrual loans with an allowance Nonaccrual loans with no allowance Total nonaccrual Loans 90 days past and accruing Personal Banking: Residential mortgage loans $ 10,402 7,574 — 7,574 — Home equity loans 5,758 3,887 258 4,145 — Vehicle loans 3,263 2,175 1,596 3,771 2 Consumer loans 675 256 — 256 405 Total Personal Banking 20,098 13,892 1,854 15,746 407 Commercial Banking: Commercial real estate loans 129,666 22,182 40,057 62,239 — Commercial real estate loans - owner occupied 1,233 624 — 624 — Commercial loans 7,474 2,024 603 2,627 337 Total Commercial Banking 138,373 24,830 40,660 65,490 337 Total $ 158,471 38,722 42,514 81,236 744 During the year ended December 31, 2022, we recognized $678,000 of interest income on nonaccrual and troubled debt restructuring loans. A loan is considered to be collateral dependent when the borrower is experiencing financial difficulty and repayment is expected to be provided substantially through the sale or operation of the collateral. The following table presents the amortized cost basis of collateral-dependent loans by class of loans as of December 31, 2023 (in thousands): Real estate Total Commercial Banking: Commercial real estate loans $ 66,934 66,934 Commercial loans 150 150 Total Commercial Banking 67,084 67,084 Total $ 67,084 67,084 The following table presents the amortized cost basis of collateral-dependent loans by class of loans as of December 31, 2022 (in thousands): Real estate Equipment Total Personal Banking: Residential mortgage loans $ 569 — 569 Home equity loans 100 — 100 Total Personal Banking 669 — 669 Commercial Banking: Commercial real estate loans 57,056 — 57,056 Commercial loans 175 210 385 Total Commercial Banking 57,231 210 57,441 Total $ 57,900 210 58,110 Occasionally, the Company modifies loans to borrowers in financial distress by providing principal forgiveness, term extensions, an other-than-insignificant payment delay, or interest rate reduction. When principal forgiveness is provided, the amount of forgiveness is charged off against the allowance for credit losses. In some cases, the Company provides multiple types of concessions to one loan. Typically, one type of concession, such as a term extension, is granted initially. If the borrower continues to experience financial difficulty, another concession, such as principal forgiveness, may be granted. For loans included in the “combination” columns below, multiple types of modifications have been made on the same loan within the current reporting period. The combination is at least two of the following: a term extension, principal forgiveness, an other-than-insignificant payment delay, and/or an interest rate reduction. The following table presents the amortized cost basis of loans as of December 31, 2023 that were both experiencing financial difficulty and modified during the periods indicated, by class and by type of modification. The percentage of the amortized cost basis of loans that were modified to borrowers in financial distress as compared to the amortized cost basis of each class of financial receivable is also presented below (dollars in thousands). Payment delay Term extension Combination term extension and interest rate reduction Total class of financing receivable Personal Banking: Residential mortgage loans $ 363 499 — 0.03 % Home equity loans — 403 84 0.04 % Consumer loans — — 3 — % Total Personal Banking 363 902 87 0.02 % Commercial Banking: Commercial real estate loans — 71 — — % Commercial loans — 11 — — % Total Commercial Banking — 82 — — % Total $ 363 984 87 0.01 % The Company has committed to lend additional amounts totaling $31,000 to the borrowers included in the previous table. The following table presents the effect of the loan modifications presented above to borrowers experiencing financial difficulty for the year ended December 31, 2023: Weighted-average interest rate reduction Weighted-average term extension in months Payment deferral (Years) Personal Banking: Residential mortgage loans — 142 0.50 Home equity loans 5 % 92 — Consumer loans 12 % 356 — Total Personal Banking 17 % 118 0.50 Commercial Banking: Commercial real estate loans — 57 — Commercial loans — 23 — Total Commercial Banking — 52 — Total loans 17 % 113 0.50 The Company closely monitors the performance of loans that are modified to borrowers experiencing financial difficulty to understand the effectiveness of its modification efforts. The following table presents the performance of loans that such loans have been modified since the adoption of ASU 2022-02 (in thousands): Current 30-59 days 60-89 days 90 days or Personal Banking: Residential mortgage loans $ 148 342 8 363 Home equity loans 465 23 — — Consumer loans 3 — — — Total Personal Banking 616 365 8 363 Commercial Banking: Commercial real estate loans 71 — — — Commercial loans 11 — — — Total Commercial Banking 82 — — — Total loans $ 698 365 8 363 A modification is considered to be in default when the loan is 90 days or more past due. The following table provides the amortized cost basis of financing receivables that had a payment default during the period and were modified since the adoption of ASU 2022-02 to borrowers experiencing financial difficulty (in thousands) : Payment delay Personal Banking: Residential mortgage loans $ 363 Total Personal Banking 363 Total $ 363 The modifications to borrowers experiencing financial distress are included in their respective portfolio segment and the current loan balance and updated loan terms are run through their respective ACL models to arrive at the quantitative portion of the ACL. Subsequent performance of the loans will be measured by delinquency status and will be captured through our ACL models or our qualitative factor assessment, as deemed appropriate. If we no longer believe the loan demonstrates similar risks to their respective portfolio segment an individual assessment will be performed. Upon the Company’s determination that a modified loan (or portion of a loan) has subsequently been deemed uncollectible, the loan (or a portion of the loan) is written off. Therefore, the amortized cost basis of the loan is reduced by the uncollectible amount and the allowance for credit losses is adjusted by the same amount. The following table provides a roll forward of troubled debt restructurings for the period indicated, prior to the adoption of ASU 2022-02 (dollars in thousands): For the year ended December 31, 2022 Number of Amount Beginning TDR balance: 134 $ 30,288 New TDRs 14 30,894 Re-modified TDRs 11 8,391 Net paydowns — (11,870) Charge-offs: Residential mortgage loans 2 (63) Commercial real estate loans 1 (150) Commercial loans 1 (130) Paid-off loans: Residential mortgage loans 4 (361) Home equity loans 3 (89) Commercial real estate loans 6 (4,324) Commercial real estate loans - owner occupied 1 (44) Commercial loans 7 (3,470) Ending TDR balance: 123 $ 40,681 Accruing TDRs $ 11,442 Nonaccrual TDRs 29,239 The following tables provide information related to TDRs (including re-modified TDRs) by portfolio segment and by class of financing receivable during the periods indicated, prior to the adoption of ASU 2022-02 (dollars in thousands): For the year ended December 31, 2022 Number of Recorded Current Current Personal Banking: Residential mortgage loans 4 $ 530 522 37 Home equity loans 6 183 171 42 Total Personal Banking 10 713 693 79 Commercial Banking: Commercial real estate loans 9 34,716 20,954 66 Commercial loans 6 3,856 263 20 Total Commercial Banking 15 38,572 21,217 86 Total 25 $ 39,285 21,910 165 For the year ended December 31, 2021 Number of Recorded Current Current Personal Banking: Residential mortgage loans 1 $ 125 114 15 Home equity loans 3 155 34 34 Total Personal Banking 4 280 148 49 Commercial Banking: Commercial real estate loans 8 12,006 10,572 1,453 Commercial loans 6 4,147 3,903 451 Total Commercial Banking 14 16,153 14,475 1,904 Total 18 $ 16,433 14,623 1,953 The following table provides information as of December 31, 2022 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the year ended December 31, 2022, prior to the adoption of ASU 2022-02 (dollars in thousands): Type of modification Number of contracts Rate Payment Maturity date Total Personal Banking: Residential mortgage loans 4 $ — 379 143 522 Home equity loans 6 — 23 148 171 Total Personal Banking 10 — 402 291 693 Commercial Banking: Commercial real estate loans 9 129 98 20,727 20,954 Commercial loans 6 — — 263 263 Total Commercial Banking 15 129 98 20,990 21,217 Total 25 $ 129 500 21,281 21,910 The following table provides information as of December 31, 2021 for TDRs (including re-modified TDRs) by type of modification, by portfolio segment and class of financing receivable for modifications during the year ended December 31, 2021, prior to the adoption of ASU 2022-02 (dollars in thousands): Type of modification Number of contracts Rate Payment Maturity date Other Total Personal Banking: Residential mortgage loans 1 $ 114 — — — 114 Home equity loans 3 — 30 4 — 34 Total Personal Banking 4 114 30 4 — 148 Commercial Banking: Commercial real estate loans 8 2,077 — 8,424 71 10,572 Commercial loans 6 171 — 3,732 — 3,903 Total Commercial Banking 14 2,248 — 12,156 71 14,475 Total 18 $ 2,362 30 12,160 71 14,623 The following table provides information related to re-modified trouble debt restructurings by portfolio segment and class of financing receivable for modifications during the year ended December 31, 2022, prior to the adoption of ASU 2022-02 (dollars in thousands): Type of re-modification Number of Payment Maturity date Total Personal Banking: Residential mortgage loans 1 $ — 129 129 Home equity loans 1 — — — Total Personal Banking 2 — 129 129 Commercial Banking: Commercial real estate loans 4 53 196 249 Commercial loans 5 — 210 210 Total Commercial Banking 9 53 406 459 Total 11 $ 53 535 588 The following table provides information related to re-modified trouble debt restructurings by portfolio segment and class of financing receivable for modifications during the year ended December 31, 2021, prior to the adoption of ASU 2022-02 (dollars in thousands): Type of re-modification Number of Rate Maturity date Other Total Personal Banking: Residential mortgage loans 1 $ 114 — — 114 Home equity loans 1 — — — — Total Personal Banking 2 114 — — 114 Commercial Banking: Commercial real estate loans 7 2,077 5,108 71 7,256 Total Commercial Banking 7 2,077 5,108 71 7,256 Total 9 $ 2,191 5,108 71 7,370 No TDRs modified within the previous twelve months of December 31, 2022 subsequently defaulted. The following table provides information related to troubled debt restructurings modified within the previous twelve months of December 31, 2021 that subsequently defaulted (prior to the adoption of ASU 2022-02): Number of Recorded Current Current Commercial Banking: Commercial real estate loans 1 $ 4,167 3,823 — Total Commercial Banking 1 4,167 3,823 — Total 1 $ 4,167 3,823 — The following table provides information related to the amortized cost basis of loan payment delinquencies at December 31, 2023 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 days or Personal Banking: Residential mortgage loans $ 30,041 7,796 7,995 45,832 3,382,353 3,428,185 1,671 Home equity loans 5,761 982 3,126 9,869 1,217,989 1,227,858 26 Vehicle loans 10,382 3,326 3,051 16,759 1,991,842 2,008,601 44 Consumer loans 829 428 927 2,184 115,242 117,426 722 Total Personal Banking 47,013 12,532 15,099 74,644 6,707,426 6,782,070 2,463 Commercial Banking: Commercial real estate loans 2,010 1,031 6,535 9,576 2,618,881 2,628,457 225 Commercial real estate loans - owner occupied 1,194 — 177 1,371 344,182 345,553 — Commercial loans 4,196 703 2,780 7,679 1,651,050 1,658,729 10 Total Commercial Banking 7,400 1,734 9,492 18,626 4,614,113 4,632,739 235 Total loans $ 54,413 14,266 24,591 93,270 11,321,539 11,414,809 2,698 The following table provides information related to the amortized cost basis loan payment delinquencies at December 31, 2022 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 days or Personal Banking: Residential mortgage loans $ 29,487 5,563 5,574 40,624 3,457,975 3,498,599 — Home equity loans 6,657 975 2,257 9,889 1,287,785 1,297,674 — Vehicle loans 8,677 2,770 2,471 13,918 2,042,865 2,056,783 2 Consumer loans 758 300 608 1,666 110,206 111,872 405 Total Personal Banking 45,579 9,608 10,910 66,097 6,898,831 6,964,928 407 Commercial Banking: Commercial real estate loans 3,947 2,377 7,589 13,913 2,434,115 2,448,028 — Commercial real estate loans - owner occupied 61 — 278 339 375,188 375,527 — Commercial loans 2,648 1,115 1,829 5,592 1,126,377 1,131,969 337 Total Commercial Banking 6,656 3,492 9,696 19,844 3,935,680 3,955,524 337 Total loans $ 52,235 13,100 20,606 85,941 10,834,511 10,920,452 744 Credit Quality Indicators: For Commercial Banking loans we categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze loans individually by classifying the loans by credit risk. Credit relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for deterioration or improvement to determine if the loan is appropriately classified. We use the following definitions for risk ratings other than pass: Special Mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics. A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions. If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations. Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring. Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard. In addition, those weaknesses make collection or liquidation in full highly questionable and improbable. A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely. The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined. Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted. A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be possible in the future. For Personal Banking loans a pass risk rating is maintained until they are greater than 90 days past due, and risk rating reclassification is based primarily on past due status of the loan. The risk rating categories can generally be described by the following groupings: Pass — Loans classified as pass are homogeneous loans that are less than 90 days past due from the required payment date at month-end. Substandard — Loans classified as substandard are homogeneous loans that are greater than 90 days past due from the required payment date at month-end, loans classified as TDRs, or homogenous retail loans that are greater than 180 days past due from the requirement payment date at month-end that has been written down to the value of underlying collateral, less costs to sell. Doubtful — Loans classified as doubtful are homogeneous loans that are greater than 180 days past due from the required payment date at month-end and not written down to the value of underlying collateral. These loans are generally charged-off in the month in which the 180 day period elapses. The following table presents the amortized cost basis of our loan portfolio by year of origination and credit quality indicator and the current period charge-offs by year of origination for each portfolio segment as of December 31, 2023 (in thousands): 2023 2022 2021 2020 2019 Prior Revolving loans Revolving loans converted to term loans Total loans Personal Banking: Residential mortgage loans Pass $ 186,081 665,379 792,488 506,068 244,678 1,019,152 — — 3,413,846 Substandard — 1,581 — 1,252 311 11,195 — — 14,339 Total residential mortgage loans 186,081 666,960 792,488 507,320 244,989 1,030,347 — — 3,428,185 Residential mortgage current period charge-offs — (9) (5) (130) (23) (1,023) — — (1,189) Home equity loans Pass 71,497 100,639 106,043 146,121 94,144 197,259 463,868 43,526 1,223,097 Substandard — 236 54 197 35 1,733 1,447 1,059 4,761 Total home equity loans 71,497 100,875 106,097 146,318 94,179 198,992 465,315 44,585 1,227,858 Home equity current period charge-offs — (53) (46) — (48) (352) (144) (209) (852) Vehicle loans Pass 664,876 682,275 397,809 132,775 67,853 58,153 — — 2,003,741 Substandard 646 1,418 1,453 299 556 488 — — 4,860 Total vehicle loans 665,522 683,693 399,262 133,074 68,409 58,641 — — 2,008,601 Vehicle current period charge-offs (678) (1,844) (1,967) (475) (652) (853) — — (6,468) Consumer loans Pass 24,277 11,582 5,552 2,072 1,355 6,603 64,214 820 116,475 Substandard 55 43 19 6 6 46 726 50 951 Total consumer loans 24,332 11,625 5,571 2,078 1,361 6,649 64,940 870 117,426 Consumer loan current period charge-offs (3,412) (511) (390) (157) (177) (980) (317) (38) (5,983) Total Personal Banking 947,432 1,463,153 1,303,418 788,790 408,938 1,294,629 530,255 45,455 6,782,070 Business Banking: Commercial real estate loans Pass 223,335 470,762 303,873 332,620 228,382 745,244 27,583 24,804 2,356,603 Special Mention 2,819 24,735 27,871 5,365 4,053 38,665 711 — 104,219 Substandard 1,920 750 26,850 18,167 37,044 82,717 79 108 167,635 Total commercial real estate loans 228,074 496,247 358,594 356,152 269,479 866,626 28,373 24,912 2,628,457 Commercial real estate current period (14) — (492) — (51) (1,741) — — (2,298) Commercial real estate loans - Pass 24,725 51,986 47,655 15,984 28,614 140,175 2,378 2,390 313,907 Special Mention 1,221 120 1,218 — 14,386 2,952 — — 19,897 Substandard — — 118 1,666 4,646 4,641 — 678 11,749 Total commercial real estate loans - 25,946 52,106 48,991 17,650 47,646 147,768 2,378 3,068 345,553 Commercial real estate - owner occupied current period charge-offs — — — — — (68) — — (68) Commercial loans Pass 482,605 430,378 73,469 26,868 34,090 54,617 531,742 4,110 1,637,879 Special Mention 508 3,671 52 299 240 26 1,882 — 6,678 Substandard — 3,015 872 356 2,361 840 4,729 1,999 14,172 Total commercial loans 483,113 437,064 74,393 27,523 36,691 55,483 538,353 6,109 1,658,729 Commercial loans current period (35) (2,072) (517) (430) (205) (845) (60) (2) (4,166) Total Business Banking 737,133 985,417 481,978 401,325 353,816 1,069,877 569,104 34,089 4,632,739 Total loans $ 1,684,565 2,448,570 1,785,396 1,190,115 762,754 2,364,506 1,099,359 79,544 11,414,809 For the year ended December 31, 2023, $18.9 million of revolving loans were converted to term loans. The following table summarizes amortized cost basis loan balances by year of origination, class of loans, and risk category as of December 31, 2022 (in thousands): 2022 2021 2020 2019 2018 Prior Revolving loans Revolving loans converted to term loans Total loans receivable Personal Banking: Residential mortgage loans Pass $ 659,930 837,823 546,604 265,520 131,599 1,043,394 — — 3,484,870 Substandard 422 187 474 796 531 11,319 — — 13,729 Total residential mortgage loans 660,352 838,010 547,078 266,316 132,130 1,054,713 — — 3,498,599 Home equity loans Pass 114,598 126,608 173,044 110,495 50,314 198,971 475,229 42,887 1,292,146 Substandard — 46 — 127 324 3,066 683 1,282 5,528 Total home equity loans 114,598 126,654 173,044 110,622 50,638 202,037 475,912 44,169 1,297,674 Vehicle loans Pass 966,432 611,310 227,897 135,134 70,071 42,166 — — 2,053,010 Substandard 292 1,096 667 689 657 372 — — 3,773 Total vehicle loans 966,724 612,406 228,564 135,823 70,728 42,538 — — 2,056,783 Consumer loans Pass 19,302 9,874 4,327 3,557 2,409 5,094 65,610 1,037 111,210 Substandard 24 9 37 9 3 48 432 100 662 Total consumer loans 19,326 9,883 4,364 3,566 2,412 5,142 66,042 1,137 111,872 Total Personal Banking 1,761,000 1,586,953 953,050 516,327 255,908 1,304,430 541,954 45,306 6,964,928 Business Banking: Commercial real estate loans Pass 322,050 346,355 369,868 244,188 209,500 696,628 24,954 13,314 2,226,857 Special Mention — 17,216 16,782 87 1,000 15,887 157 15 51,144 Substandard — 4,561 3,617 48,879 41,521 70,384 459 606 170,027 Total commercial real estate loans 322,050 368,132 390,267 293,154 252,021 782,899 25,570 13,935 2,448,028 Commercial real estate loans - owner occupied Pass 62,905 51,673 17,989 49,600 43,570 123,278 2,477 1,460 352,952 Special Mention 126 — 18 — 2,297 1,106 385 — 3,932 Substandard — — — 5,085 2,440 9,250 — 1,868 18,643 Total commercial real estate loans - owner occupied 63,031 51,673 18,007 54,685 48,307 133,634 2,862 3,328 375,527 Commercial loans Pass 481,797 90,320 52,833 46,966 17,250 53,107 354,402 4,032 1,100,707 Special Mention |