Loans Receivable | Loans Receivable The following tables excludes loans held for sale. The following table shows a summary of our loans receivable at amortized cost basis at December 31, 2024 and December 31, 2023 (in thousands): December 31, 2024 December 31, 2023 Originated (1) Acquired (2) Total Originated (1) Acquired (2) Total Personal Banking: Residential mortgage loans $ 3,157,895 20,374 3,178,269 $ 3,274,531 144,886 3,419,417 Home equity loans 1,051,950 97,446 1,149,396 1,103,410 124,448 1,227,858 Vehicle loans 1,823,780 47,063 1,870,843 1,943,540 65,061 2,008,601 Consumer loans 96,906 27,336 124,242 111,446 5,980 117,426 Total Personal Banking 6,130,531 192,219 6,322,750 6,432,927 340,375 6,773,302 Commercial Banking: Commercial real estate loans 2,311,562 184,164 2,495,726 2,389,537 238,920 2,628,457 Commercial real estate loans - owner occupied 229,448 124,688 354,136 319,195 26,358 345,553 Commercial loans 2,002,625 4,777 2,007,402 1,623,481 35,248 1,658,729 Total Commercial Banking 4,543,635 313,629 4,857,264 4,332,213 300,526 4,632,739 Total loans receivable, gross 10,674,166 505,848 11,180,014 10,765,140 640,901 11,406,041 Allowance for credit losses (112,427) (4,392) (116,819) (118,079) (7,164) (125,243) Total loans receivable, net (3) $ 10,561,739 501,456 11,063,195 $ 10,647,061 633,737 11,280,798 (1) Includes originated and purchased loan pools purchased in an asset acquisition. (2) Includes loans subject to purchase accounting in a business combination. (3) Includes $60 million and $68 million of net unearned income, unamortized premiums and discounts and deferred fees and costs at December 31, 2024 and December 31, 2023, respectively. As of December 31, 2024 and 2023, we serviced loans for others approximating $244 million and $231 million, respectively. These loans serviced for others are not our assets and are not included in our financial statements. As of December 31, 2024 and 2023, approximately 36% and 38% of our loan portfolio was secured by properties located in Pennsylvania. We do not believe we have significant concentrations of credit risk to any one group of borrowers given our underwriting and collateral requirements. Loans receivable as of December 31, 2024 and 2023 include $4.3 billion and $4.0 billion, respectively, of adjustable rate loans and $6.9 billion and $7.3 billion, respectively, of fixed rate loans. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the year ended December 31, 2024 (in thousands): Balance as of December 31, 2024 Current Charge-offs Recoveries Balance as of December 31, 2023 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 14,347 (4,473) (845) 1,472 18,193 Home equity loans 4,845 51 (1,736) 1,127 5,403 Vehicle loans 22,389 2,509 (8,809) 1,778 26,911 Consumer loans 1,883 5,022 (5,929) 1,591 1,199 Total Personal Banking 43,464 3,109 (17,319) 5,968 51,706 Commercial Banking: Commercial real estate loans 44,328 4,902 (15,321) 3,480 51,267 Commercial real estate loans - 3,882 69 — 38 3,775 Commercial loans 25,145 19,599 (14,462) 1,513 18,495 Total Commercial Banking 73,355 24,570 (29,783) 5,031 73,537 Total $ 116,819 27,679 (47,102) 10,999 125,243 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ — (2) — — 2 Home equity loans 62 (3) — — 65 Total Personal Banking 62 (5) — — 67 Commercial Banking: Commercial real estate loans 4,154 (1,993) — — 6,147 Commercial real estate loans - 160 (13) — — 173 Commercial loans 9,573 (1,163) — — 10,736 Total Commercial Banking 13,887 (3,169) — — 17,056 Total off-balance-sheet exposure $ 13,949 (3,174) — — 17,123 During the year ended December 31, 2024, we sold $24 million of loans that were classified as held-for-investment, for a loss of $5 million, which is reported in provision for credit losses in the Consolidated Statements of Income. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the year ended December 31, 2023 (in thousands): Balance as of December 31, 2023 Current Charge-offs Recoveries ASU 2022-02 Adoption Balance as of December 31, 2022 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 18,193 (1,515) (1,189) 1,636 — 19,261 Home equity loans 5,403 (356) (852) 709 — 5,902 Vehicle loans 26,911 8,299 (6,468) 2,021 — 23,059 Consumer loans 1,199 5,311 (5,983) 1,206 — 665 Total Personal Banking 51,706 11,739 (14,492) 5,572 — 48,887 Commercial Banking: Commercial real estate loans 51,267 6,604 (2,298) 2,029 426 44,506 Commercial real estate loans - owner occupied 3,775 (227) (68) 66 — 4,004 Commercial loans 18,495 548 (4,166) 1,474 — 20,639 Total Commercial Banking 73,537 6,925 (6,532) 3,569 426 69,149 Total $ 125,243 18,664 (21,024) 9,141 426 118,036 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ 2 (2) — — — 4 Home equity loans 65 (9) — — — 74 Total Personal Banking 67 (11) — — — 78 Commercial Banking: Commercial real estate loans 6,147 772 — — — 5,375 Commercial real estate loans - owner occupied 173 (206) — — — 379 Commercial loans 10,736 3,655 — — — 7,081 Total Commercial Banking 17,056 4,221 — — — 12,835 Total off-balance-sheet exposure $ 17,123 4,210 — — — 12,913 During the year ended December 31, 2023, we sold $8.0 million of loans that were classified as held-for-investment, for a gain of $726,000, which is reported in gain on sale of loans on the Consolidated Statements of Income. The following table provides information related to the allowance for credit losses by portfolio segment and by class of financing receivable for the year ended December 31, 2022 (in thousands): Balance as of December 31, 2022 Current Charge-offs Recoveries Balance as of December 31, 2021 Allowance for Credit Losses Personal Banking: Residential mortgage loans $ 19,261 13,129 (2,033) 792 7,373 Home equity loans 5,902 540 (1,469) 1,531 5,300 Vehicle loans 23,059 8,863 (3,621) 2,334 15,483 Consumer loans 665 1,013 (4,785) 1,553 2,884 Total Personal Banking 48,887 23,545 (11,908) 6,210 31,040 Commercial Banking: Commercial real estate loans 44,506 (12,633) (7,366) 10,364 54,141 Commercial real estate loans - owner occupied 4,004 36 — 85 3,883 Commercial loans 20,639 6,912 (1,657) 2,207 13,177 Total Commercial Banking 69,149 (5,685) (9,023) 12,656 71,201 Total $ 118,036 17,860 (20,931) 18,866 102,241 Allowance for Credit Losses - Personal Banking: Residential mortgage loans $ 4 2 — — 2 Home equity loans 74 35 — — 39 Total Personal Banking 78 37 — — 41 Commercial Banking: Commercial real estate loans 5,375 4,494 — — 881 Commercial real estate loans - owner occupied 379 237 — — 142 Commercial loans 7,081 5,687 — — 1,394 Total Commercial Banking 12,835 10,418 — — 2,417 Total off-balance sheet exposure $ 12,913 10,455 — — 2,458 The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2024 (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing Personal Banking: Residential mortgage loans $ 3,178,269 14,347 6,951 — Home equity loans 1,149,396 4,845 3,332 — Vehicle loans 1,870,843 22,389 4,829 — Consumer loans 124,242 1,883 199 578 Total Personal Banking 6,322,750 43,464 15,311 578 Commercial Banking: Commercial real estate loans 2,495,726 44,328 36,183 — Commercial real estate loans - owner occupied 354,136 3,882 784 — Commercial loans 2,007,402 25,145 9,123 78 Total Commercial Banking 4,857,264 73,355 46,090 78 Total $ 11,180,014 116,819 61,401 656 The following table provides information related to the loan portfolio by portfolio segment and by class of financing receivable at December 31, 2023 (in thousands): Total loans Allowance for Nonaccrual Loans 90 days past due and accruing Personal Banking: Residential mortgage loans $ 3,419,417 18,193 8,727 1,671 Home equity loans 1,227,858 5,403 4,492 26 Vehicle loans 2,008,601 26,911 4,816 44 Consumer loans 117,426 1,199 229 722 Total Personal Banking 6,773,302 51,706 18,264 2,463 Commercial Banking: Commercial real estate loans 2,628,457 51,267 71,297 225 Commercial real estate loans - owner occupied 345,553 3,775 676 — Commercial loans 1,658,729 18,495 4,147 10 Total Commercial Banking 4,632,739 73,537 76,120 235 Total $ 11,406,041 125,243 94,384 2,698 We present the amortized cost of our loans on nonaccrual status including such loans with no allowance. The following table presents the amortized cost of our loans on nonaccrual status as of the beginning and end of the year ended December 31, 2024 (in thousands): Nonaccrual December 31, 2024 Nonaccrual loans with an allowance Nonaccrual Total nonaccrual Loans 90 days Personal Banking: Residential mortgage loans $ 8,727 6,590 361 6,951 — Home equity loans 4,492 3,200 132 3,332 — Vehicle loans 4,816 3,958 871 4,829 — Consumer loans 229 198 1 199 578 Total Personal Banking 18,264 13,946 1,365 15,311 578 Commercial Banking: Commercial real estate loans 71,297 22,813 13,370 36,183 — Commercial real estate loans - owner occupied 676 784 — 784 — Commercial loans 4,147 7,471 1,652 9,123 78 Total Commercial Banking 76,120 31,068 15,022 46,090 78 Total $ 94,384 45,014 16,387 61,401 656 During the year ended December 31, 2024, we did not recognize any interest income on nonaccrual loans. The following table presents the amortized cost of our loans on nonaccrual status as of the beginning and end of the year ended December 31, 2023, (in thousands): Nonaccrual loans at January 1, 2023 December 31, 2023 Nonaccrual loans with an allowance Nonaccrual loans with no allowance Total nonaccrual Loans 90 days past and accruing Personal Banking: Residential mortgage loans $ 7,574 8,304 423 8,727 1,671 Home equity loans 4,145 4,084 408 4,492 26 Vehicle loans 3,771 4,187 629 4,816 44 Consumer loans 256 229 — 229 722 Total Personal Banking 15,746 16,804 1,460 18,264 2,463 Commercial Banking: Commercial real estate loans 62,239 47,359 23,938 71,297 225 Commercial real estate loans - owner occupied 624 676 — 676 — Commercial loans 2,627 3,996 151 4,147 10 Total Commercial Banking 65,490 52,031 24,089 76,120 235 Total $ 81,236 68,835 25,549 94,384 2,698 During the year ended December 31, 2023, we did not recognized any interest income on nonaccrual loans. A loan is considered to be collateral dependent when the borrower is experiencing financial difficulty and repayment is expected to be provided substantially through the sale or operation of the collateral. The following table presents the amortized cost basis of collateral-dependent loans by class of loans as of December 31, 2024 (in thousands): Real estate Equipment Other Total Commercial Banking: Commercial real estate loans $ 27,907 — 339 28,246 Commercial loans — 1,651 2,204 3,855 Total Commercial Banking 27,907 1,651 2,543 32,101 Total $ 27,907 1,651 2,543 32,101 The following table presents the amortized cost basis of collateral-dependent loans by class of loans as of December 31, 2023 (in thousands): Real estate Total Commercial Banking: Commercial real estate loans $ 66,934 66,934 Commercial loans 150 150 Total Commercial Banking 67,084 67,084 Total $ 67,084 67,084 Occasionally, the Company modifies loans to borrowers in financial distress by providing principal forgiveness, term extensions, an other-than-insignificant payment delay, or interest rate reduction. When principal forgiveness is provided, the amount of forgiveness is charged off against the allowance for credit losses. In some cases, the Company provides multiple types of concessions to one loan. Typically, one type of concession, such as a term extension, is granted initially. If the borrower continues to experience financial difficulty, another concession, such as principal forgiveness, may be granted. For loans included in the “combination” columns below, multiple types of modifications have been made on the same loan within the current reporting period. The combination is at least two of the following: a term extension, principal forgiveness, an other-than-insignificant payment delay, and/or an interest rate reduction. The following table presents the amortized cost basis of loans for the periods indicated that were both experiencing financial difficulty and modified during the periods indicated, by class and by type of modification. The percentage of the amortized cost basis of loans that were modified to borrowers in financial distress as compared to the amortized cost basis of each class of financial receivable is also presented below (dollars in thousands). For the year ended December 31, 2024 2023 Payment delay Term extension Interest rate reduction Combination term extension and interest rate reduction Total Payment delay Term extension Combination term extension and interest rate reduction Total Personal Banking: Residential mortgage loans $ 191 967 — — 0.04 % $ 363 499 — 0.03 % Home equity loans — 541 — 142 0.06 % — 403 84 0.04 % Consumer loans — — — 12 0.01 % — 3 — % Total Personal Banking 191 1,508 — 154 0.03 % 363 902 87 0.02 % Commercial Banking: Commercial real estate loans 268 191 — — 0.02 % — 71 — — % Commercial real estate loans - owner occupied — — 664 — 0.19 % — — % Commercial loans — 34 — 8 — % — 11 — — % Total Commercial Banking 268 225 664 8 0.02 % — 82 — — % Total $ 459 1,733 664 162 0.03 % $ 363 984 87 0.01 % The following table presents the effect of the loan modifications presented above to borrowers experiencing financial difficulty for the periods indicated : For the year ended December 31, 2024 2023 Weighted-average interest rate reduction Weighted-average term extension Payment deferral (months) Weighted-average interest rate reduction Weighted-average term extension Payment deferral (months) Personal Banking: Residential mortgage loans — 151 9 — % 142 6 Home equity loans 2 % 97 0 5 % 92 0 Consumer loans 6 % 66 0 12 % 356 0 Total Personal Banking 3 % 128 9 17 % 118 0 Commercial Banking: Commercial real estate loans — % 117 5 — % 57 0 Commercial real estate loans - owner occupied 2 % 0 0 — % 0 0 Commercial loans 4 % 31 0 — % 23 0 Total Commercial Banking 2 % 101 5 — % 52 0 Total loans 2 % 125 7 17 % 113 6 The Company closely monitors the performance of loans that are modified to borrowers experiencing financial difficulty to understand the effectiveness of its modification efforts. The following table presents the performance of loans that such loans have been modified within the previous twelve months of December 31, 2024 (in thousands): Current 30-59 days 60-89 days 90 days or Personal Banking: Residential mortgage loans $ 490 — 9 191 Home equity loans 152 120 — 16 Consumer loans 10 — — — Total Personal Banking 652 120 9 207 Commercial Banking: Commercial real estate loans 153 — — 268 Commercial real estate loans - owner occupied 664 — — — Commercial loans 43 — — — Total Commercial Banking 860 — — 268 Total loans $ 1,512 120 9 475 The Company closely monitors the performance of loans that are modified to borrowers experiencing financial difficulty to understand the effectiveness of its modification efforts. The following table presents the performance of loans that such loans have been modified since the adoption of ASU 2022-02 (in thousands): Current 30-59 days 60-89 days 90 days or Personal Banking: Residential mortgage loans $ 148 342 8 363 Home equity loans 465 23 — — Consumer loans 3 — — — Total Personal Banking 616 365 8 363 Commercial Banking: Commercial real estate loans 71 — — — Commercial loans 11 — — — Total Commercial Banking 82 — — — Total loans $ 698 365 8 363 A modification is considered to be in default when the loan is 90 days or m ore past due. The following table provides the amortized cost basis of financing receivables that had a payment default during the periods indicated and were modified within the previous twelve months to borrowers experiencing financial difficulty (in thousands): For the year ended December 31, 2024 2023 Term extension Combination term extension and interest rate reduction Payment delay Personal Banking: Residential mortgage loans $ — 191 363 Home equity loans 16 — — Total Personal Banking 16 191 363 Commercial Banking: Commercial real estate loans — 268 — Total Commercial Banking — 268 — Total $ 16 459 363 The modifications to borrowers experiencing financial distress are included in their respective portfolio segment and the current loan balance and updated loan terms are run through their respective allowance for credit losses (ACL) models to arrive at the quanti tative portion of the ACL. Subsequent performance of the loans will be measured by delinquency status and will be captured through our ACL models or our qualitative factor assessment, as deemed appropriate. If we no longer believe the loan demonstrates similar risks to their respective portfolio segment an individual assessment will be performed. Upon the Company’s determination that a modified loan (or portion of a loan) has subsequently been deemed uncollectible, the loan (or a portion of the loan) is written off. Therefore, the amortized cost basis of the loan is reduced by the uncollectible amount and the allowance for credit losses is adjusted by the same amount. The following table provides information related to the amortized cost basis of loan payment delinquencies at December 31, 2024 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 days or Personal Banking: Residential mortgage loans $ 28,690 10,112 4,931 43,733 3,134,536 3,178,269 — Home equity loans 5,365 1,434 2,250 9,049 1,140,347 1,149,396 — Vehicle loans 10,242 3,257 3,191 16,690 1,854,153 1,870,843 — Consumer loans 860 383 776 2,019 122,223 124,242 578 Total Personal Banking 45,157 15,186 11,148 71,491 6,251,259 6,322,750 578 Commercial Banking: Commercial real estate loans 5,100 857 7,702 13,659 2,482,067 2,495,726 — Commercial real estate loans - owner occupied 115 58 — 173 353,963 354,136 — Commercial loans 5,632 1,726 7,335 14,693 1,992,709 2,007,402 78 Total Commercial Banking 10,847 2,641 15,037 28,525 4,828,739 4,857,264 78 Total loans $ 56,004 17,827 26,185 100,016 11,079,998 11,180,014 656 The following table provides information related to the amortized cost basis loan payment delinquencies at December 31, 2023 (in thousands): 30-59 days 60-89 days 90 days or Total Current Total loans 90 days or Personal Banking: Residential mortgage loans $ 30,041 7,796 7,995 45,832 3,373,585 3,419,417 1,671 Home equity loans 5,761 982 3,126 9,869 1,217,989 1,227,858 26 Vehicle loans 10,382 3,326 3,051 16,759 1,991,842 2,008,601 44 Consumer loans 829 428 927 2,184 115,242 117,426 722 Total Personal Banking 47,013 12,532 15,099 74,644 6,698,658 6,773,302 2,463 Commercial Banking: Commercial real estate loans 2,010 1,031 6,535 9,576 2,618,881 2,628,457 225 Commercial real estate loans - owner occupied 1,194 — 177 1,371 344,182 345,553 — Commercial loans 4,196 703 2,780 7,679 1,651,050 1,658,729 10 Total Commercial Banking 7,400 1,734 9,492 18,626 4,614,113 4,632,739 235 Total loans $ 54,413 14,266 24,591 93,270 11,312,771 11,406,041 2,698 Credit Quality Indicators: For Commercial Banking loans we categorize loans into risk categories based on relevant information about the ability of borrowers to service their debt such as: current financial information, historical payment experience, credit documentation, public information, and current economic trends, among other factors. We analyze loans individually by classifying the loans by credit risk. Credit relationships greater than or equal to $1.0 million classified as special mention or substandard are reviewed quarterly for deterioration or improvement to determine if the loan is appropriately classified. We use the following definitions for risk ratings other than pass: Special Mention — Loans designated as special mention have specific, well-defined risk issues, which create a high level of uncertainty regarding the long-term viability of the business. Loans in this class are considered to have high-risk characteristics. A special mention loan exhibits material negative financial trends due to company-specific or systemic conditions. If these potential weaknesses are not mitigated, they threaten the borrower’s capacity to meet its debt obligations. Special mention loans still demonstrate sufficient financial flexibility to react to and positively address the root cause of the adverse financial trends without significant deviations from their current business strategy. Their potential weaknesses deserve our close attention and warrant enhanced monitoring. Substandard — Loans classified as substandard are inadequately protected by the current net worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt. They are characterized by the distinct possibility that we will sustain some loss if the deficiencies are not corrected. Doubtful — Loans classified as doubtful have all the weaknesses inherent in those classified as substandard. In addition, those weaknesses make collection or liquidation in full highly questionable and improbable. A loan classified as doubtful exhibits discernible loss potential, but a complete loss seems very unlikely. The possibility of a loss on a doubtful loan is high, but because of certain important and reasonably specific pending factors that may strengthen the loan, its classification as an estimated loss is deferred until a more exact status can be determined. Loss — Loans classified as loss are considered uncollectible and of such value that the continuance as a loan is not warranted. A loss classification does not mean that the loan has no recovery or salvage value; instead, it means that it is not practical or desirable to defer writing off all or a portion of a basically worthless loan even though partial recovery may be possible in the future. For Personal Banking loans a pass risk rating is maintained until they are greater than 90 days past due, and risk rating reclassification is based primarily on past due status of the loan. The risk rating categories can generally be described by the following groupings: Pass — Loans classified as pass are homogeneous loans that are less than 90 days past due from the required payment date at month-end. Substandard — Loans classified as substandard are homogeneous loans that are greater than 90 days past due from the required payment date at month-end or homogenous retail loans that are greater than 180 days past due from the requirement payment date at month-end that has been written down to the value of underlying collateral, less costs to sell. Doubtful — Loans classified as doubtful are homogeneous loans that are greater than 180 days past due from the required payment date at month-end and not written down to the value of underlying collateral. These loans are generally charged-off in the month in which the 180 day period elapses. The following table presents the amortized cost basis of our loan portfolio by year of origination and credit quality indicator and the current period charge-offs by year of origination for each portfolio segment as of December 31, 2024 (in thousands): 2024 2023 2022 2021 2020 Prior Revolving loans Revolving loans converted to term loans Total loans Personal Banking: Residential mortgage loans Pass $ 28,841 194,267 628,285 745,949 466,888 1,103,217 — — 3,167,447 Substandard — 51 1,107 464 321 8,879 — — 10,822 Total residential mortgage loans 28,841 194,318 629,392 746,413 467,209 1,112,096 — — 3,178,269 Residential mortgage current period charge-offs — — (387) — (114) (344) — — (845) Home equity loans Pass 33,534 58,234 85,308 88,226 124,046 234,918 476,013 45,577 1,145,856 Substandard — — 174 91 52 1,352 1,080 791 3,540 Total home equity loans 33,534 58,234 85,482 88,317 124,098 236,270 477,093 46,368 1,149,396 Home equity current period charge-offs — — (40) (2) (197) (558) (608) (331) (1,736) Vehicle loans Pass 616,515 452,912 443,997 228,309 64,332 59,950 — — 1,866,015 Substandard 272 1,472 1,342 1,129 223 390 — — 4,828 Total vehicle loans 616,787 454,384 445,339 229,438 64,555 60,340 — — 1,870,843 Vehicle current period charge-offs (454) (2,197) (2,626) (2,087) (414) (1,031) — — (8,809) Consumer loans Pass 27,363 14,779 6,330 2,707 735 5,914 65,055 581 123,464 Substandard 36 59 24 — 7 1 578 73 778 Total consumer loans 27,399 14,838 6,354 2,707 742 5,915 65,633 654 124,242 Consumer loan current period charge-offs (1,106) (2,015) (678) (285) (116) (1,044) (651) (34) (5,929) Total Personal Banking 706,561 721,774 1,166,567 1,066,875 656,604 1,414,621 542,726 47,022 6,322,750 Commercial Banking: Commercial real estate loans Pass 189,670 252,202 430,653 258,681 286,457 803,111 26,690 23,578 2,271,042 Special Mention — 4,877 19,030 18,533 14,383 5,654 237 — 62,714 Substandard — 2,273 11,137 48,539 19,356 80,417 175 73 161,970 Total commercial real estate loans 189,670 259,352 460,820 325,753 320,196 889,182 27,102 23,651 2,495,726 Commercial real estate current period (102) (686) (2,522) (360) (619) (11,032) — — (15,321) Commercial real estate loans - Pass 53,831 14,252 32,095 46,911 11,933 141,211 640 — 300,873 Special Mention — 1,166 2,231 93 — 5,165 1,232 — 9,887 Substandard — 12,572 5,733 — 2,956 18,695 751 2,669 43,376 Total commercial real estate loans - 53,831 27,990 40,059 47,004 14,889 165,071 2,623 2,669 354,136 Commercial real estate - owner occupied current period charge-offs — — — — — — — — — Commercial loans Pass 729,863 353,568 262,498 29,806 12,633 56,300 475,333 3,381 1,923,382 Special Mention — 3,914 3,898 627 479 7 28,127 11 37,063 Substandard 7,133 21,606 4,669 1,063 89 1,761 8,847 1,789 46,957 Total commercial loans 736,996 379,088 271,065 31,496 13,201 58,068 512,307 5,181 2,007,402 Commercial loans current period (1,456) (6,752) (4,301) (235) (522) (916) (212) (68) (14,462) Total Commercial Banking 980,497 666,430 771,944 404,253 348,286 1,112,321 542,032 31,501 4,857,264 Total loans $ 1,687,058 1,388,204 1,938,511 1,471,128 1,004,890 2,526,942 1,084,758 78,523 11,180,014 For the year ended December 31, 2024, $16 million of revolving loans were converted to term loans. The following table summarizes amortized cost basis loan balances by year of origination, class of loans, and risk category as of December 31, 2023 (in thousands): 2023 2022 2021 2020 2019 Prior Revolving loans Revolving loans converted to term loans Total loans receivable Personal Banking: Residential mortgage loans Pass $ 177,313 665,379 792,488 506,068 244,678 1,019,152 — — 3,405,078 Substandard — 1,581 — 1,252 311 11,195 — — 14,339 Total residential mortgage loans 177,313 666,960 792,488 507,320 244,989 1,030,347 — — 3,419,417 Residential mortgage current period charge-offs — (9) (5) (130) (23) (1,022) — — (1,189) Home equity loans Pass 71,497 100,639 106,043 146,121 94,144 197,259 463,868 43,526 1,223,097 Substandard — 236 54 197 35 1,733 1,447 1,059 4,761 Total home equity loans 71,497 100,875 106,097 146,318 94,179 198,992 465,315 44,585 1,227,858 Home equity current period charge-offs — (53) (46) — (48) (352) (144) (209) (852) Vehicle loans Pass 664,876 682,275 397,809 132,775 67,853 58,153 — — 2,003,741 Substandard 646 1,418 1,453 299 556 488 — — 4,860 Total vehicle loans 665,522 683,693 399,262 133,074 68,409 58,641 — — 2,008,601 Vehicle current period charge-offs (678) (1,844) (1,967) (475) (652) (852) — — (6,468) Consumer loans Pass 24,277 11,582 5,552 2,072 1,355 6,603 64,214 820 116,475 Substandard 55 43 19 6 6 46 726 50 951 Total consumer loans 24,332 11,625 5,571 2,078 1,361 6,649 64,940 870 117,426 Consumer loan current period charge-offs (3,412) (511) (390) (157) (177) (981) (317) (38) (5,983) Total Personal Banking 938,664 1,463,153 1,303,418 788,790 408,938 1,294,629 530,255 45,455 6,773,302 Commercial Banking: Commercial real estate loans Pass 223,335 470,762 303,873 332,620 228,382 745,244 27,583 24,804 2,356,603 Special Mention 2,819 24,735 27,871 5,365 4,053 38,665 711 — 104,219 Substandard 1,920 750 26,850 18,167 37,044 82,717 79 108 167,635 Total commercial real estate loans 228,074 496,247 358,594 356,152 269,479 866,626 28,373 24,912 2,628,457 Commercial real estate current period charge-offs (14) — (492) — (51) (1,741) — — (2,298) Commercial real estate loans - owner occupied Pass 24,725 51,986 47,655 15,984 28,614 140,175 2,378 2,390 313,907 Special Mention 1,221 120 1,218 — 14,386 2,952 — — 19,897 Substandard — — 118 1,666 4,646 4,641 — 678 11,749 Total commercial real estate loans - owner occupied 25,946 52,106 48,991 17,650 47,646 147,768 2,378 3,068 345,553 Commercial real estate - owner occupied current period charge-offs — — — — — (68) — — (68) Commercial loans Pass 482,605 430,378 73,469 26,868 34,090 54,617 531,742 4,110 1,637,879 Special Mention 508 3,671 52 299 240 26 1,882 — 6,678 Substandard — 3,015 872 356 2,361 840 4,729 1,999 14,172 Total commercial loans 483,113 437,064 74,393 27,523 36,691 55,483 538,353 6,109 1,658,729 Commercial loans current period (35) (2,072) (517) (430) (205) (845) (60) (2) (4,166) Total Commercial Banking 737,133 985,417 481,978 401,325 353,816 1,069,877 569,104 34,089 4,632,739 Total loans $ 1,675,797 2,448,570 1,785,396 1,190,115 762,754 2,364,506 1,099,359 79,544 11,406,041 For the year ended December 31, 2023, $18.9 million of revolving loans were converted to term loans. Our exposure to credit loss in the event of nonperformance by the other party to off-balance-sheet financial instruments is represented by the contract amount of the financial instrument. We use the same credit policies in making commitments for off- balance-sheet financial instruments as we do for on-balance-sheet instruments. Financial instruments with off-balance-sheet risk as of December 31, 2024 and 2023 are presented in the following table (in thousands): Years ended December 31, 2024 2023 Loans commitments $ 190,094 198,166 Undisbursed lines of credit 1,258,492 1,185,709 Standby letters of credit 57,923 46,900 Total $ 1,506,509 1,430,775 Commitments to extend credit are agreements to lend to a customer as long as there is no violation of any condition established in the contract. Commitments generally have fixed expiration dates or other termination clauses and may require payment of a fee. We evaluate each customer’s creditworthiness on a case-by-case basis. The amount of collateral we obtain upon extension of credit is based on management’s credit evaluation of the counterparty. Collateral held varies but generally may include cash, marketable securities, real estate and other property. Outstanding loan commitments at December 31, 2024 for fixed rate loans were $52 million. The interest rates on these commitments approximate market rates at December 31, 2024. Outstanding loan commitments at December 31, 2024 for adjustable rate loans were $139 million. The fair values of these commitments are affected by fluctuations in market rates of interest. We issue standby letters of credit in the normal course of business. Standby letters of credit are conditional commitments issued to guarantee the performance of a customer to a third party. Standby letters of credit generally are contingent upon the failure of the customer to perform according to the terms of the underlying contract with the third party. We are required to perform under a standby letter of credit when drawn upon by the guaranteed third party in the case of nonperformance by our customer. The credit risk associated with standby letters of credit is essentially the same as that involved in extending loans to customers and is subject to normal credit policies. Collateral may be obtained based on management’s credit assessment of the customer. As of December 31, 2024, the maximum potential amount of future payments we could be required to make under these standby letters of credit is $58 million, of which $42 million is fully collateralized. A liability (which represents deferred income) of $1 million and $1 million has been recognized for the obligations as of December 31, 2024 and 2023, respectively, and there are no recourse provisions that would enable us to recover any amounts from third parties. In addition, we maintain a $20 million credit limit with a correspondent bank for private label credit card facilities for certain existing commercial clients of the Bank, of which $11 million of the credit limit was allocated to credit cards that have been issued. These issued credit cards had an outstanding balance of $2 million at December 31, 2024. The clients of the Bank are |