Loans Receivable and Allowance for Loan Losses | LOANS RECEIVABLE AND ALLOWANCE FOR LOAN LOSSES The following table presents loans receivable as of September 30, 2017 and December 31, 2016 . BankMobile loans receivable previously reported as held for sale have been reclassified as held and used to conform with the current period presentation. September 30, 2017 December 31, 2016 (amounts in thousands) Commercial: Multi-family $ 3,618,989 $ 3,214,999 Commercial and industrial (including owner occupied commercial real estate) 1,601,789 1,382,343 Commercial real estate non-owner occupied 1,237,849 1,193,715 Construction 73,203 64,789 Total commercial loans 6,531,830 5,855,846 Consumer: Residential real estate 435,188 193,502 Manufactured housing 92,938 101,730 Other 3,819 3,483 Total consumer loans 531,945 298,715 Total loans receivable 7,063,775 6,154,561 Deferred (fees)/costs and unamortized (discounts)/premiums, net (2,437 ) 76 Allowance for loan losses (38,314 ) (37,315 ) Loans receivable, net of allowance for loan losses $ 7,023,024 $ 6,117,322 The following tables summarize loans receivable by loan type and performance status as of September 30, 2017 and December 31, 2016 : September 30, 2017 30-89 Days Past Due (1) 90 Days Or More Past Due(1) Total Past Due (1) Non- Accrual Current (2) Purchased- Credit- Impaired Loans (3) Total Loans (4) (amounts in thousands) Multi-family $ — $ — $ — $ — $ 3,617,062 $ 1,927 $ 3,618,989 Commercial and industrial — — — 20,423 1,093,997 802 1,115,222 Commercial real estate - owner occupied — — — 2,949 472,832 10,786 486,567 Commercial real estate - non-owner occupied — — — 184 1,232,212 5,453 1,237,849 Construction — — — — 73,203 — 73,203 Residential real estate 1,607 — 1,607 4,269 423,551 5,761 435,188 Manufactured housing (5) 2,937 2,505 5,442 1,959 82,896 2,641 92,938 Other consumer 67 — 67 58 3,474 220 3,819 Total $ 4,611 $ 2,505 $ 7,116 $ 29,842 $ 6,999,227 $ 27,590 $ 7,063,775 December 31, 2016 30-89 Days Past Due (1) 90 Days Or More Past Due(1) Total Past Due (1) Non- Accrual Current (2) Purchased- Credit- Impaired Loans (3) Total Loans (4) (amounts in thousands) Multi-family $ 12,573 $ — $ 12,573 $ — $ 3,200,322 $ 2,104 $ 3,214,999 Commercial and industrial 350 — 350 8,443 978,881 1,037 988,711 Commercial real estate - owner occupied 137 — 137 2,039 379,227 12,229 393,632 Commercial real estate - non-owner occupied — — — 2,057 1,185,331 6,327 1,193,715 Construction — — — — 64,789 — 64,789 Residential real estate 4,417 — 4,417 2,959 178,559 7,567 193,502 Manufactured housing (5) 3,761 2,813 6,574 2,236 89,850 3,070 101,730 Other consumer 12 — 12 58 3,177 236 3,483 Total $ 21,250 $ 2,813 $ 24,063 $ 17,792 $ 6,080,136 $ 32,570 $ 6,154,561 (1) Includes past due loans that are accruing interest because collection is considered probable. (2) Loans where next payment due is less than 30 days from the report date. (3) Purchased-credit-impaired loans aggregated into a pool are accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, and the past due status of the pools, or that of the individual loans within the pools, is not meaningful. Because of the credit impaired nature of the loans, the loans are recorded at a discount reflecting estimated future cash flows and the Bank recognizes interest income on each pool of loans reflecting the estimated yield and passage of time. Such loans are considered to be performing. Purchased-credit-impaired loans that are not in pools accrete interest when the timing and amount of their expected cash flows are reasonably estimable, and are reported as performing loans. (4) Amounts exclude deferred costs and fees, unamortized premiums and discounts, and the allowance for loan losses. (5) Manufactured housing loans purchased in 2010 are subject to cash reserves held at the Bank that are used to fund past-due payments when the loan becomes 90 days or more delinquent. Subsequent purchases are subject to varying provisions in the event of borrowers’ delinquencies. As of September 30, 2017 and December 31, 2016, the Bank had $0.3 million and $0.5 million , respectively, of residential real estate held in other real estate owned. As of September 30, 2017 and December 31, 2016, the Bank had initiated foreclosure proceedings of $1.5 million and $0.4 million , respectively, on loans secured by residential real estate. Allowance for loan losses The changes in the allowance for loan losses for the three and nine months ended September 30, 2017 and 2016 and the loans and allowance for loan losses by loan class based on impairment evaluation method as of September 30, 2017 and December 31, 2016 were as follows. The amounts presented for the provision for loan losses below do not include the effect of changes to estimated benefits resulting from the FDIC loss share arrangements for the covered loans for periods prior to the termination of the FDIC loss sharing arrangements. Three Months Ended September 30, 2017 Multi-family Commercial and Industrial Commercial Real Estate Owner Occupied Commercial Construction Residential Manufactured Other Consumer Total (amounts in thousands) Ending Balance, June 30, 2017 $ 12,028 $ 11,585 $ 2,976 $ 7,786 $ 716 $ 2,995 $ 268 $ 104 $ 38,458 Charge-offs — (2,032 ) — (77 ) — (120 ) — (356 ) (2,585 ) Recoveries — 54 — — 27 7 — 1 89 Provision for loan losses 668 966 262 (53 ) 104 72 (77 ) 410 2,352 Ending Balance, September 30, 2017 $ 12,696 $ 10,573 $ 3,238 $ 7,656 $ 847 $ 2,954 $ 191 $ 159 $ 38,314 Nine Months Ended September 30, 2017 Ending Balance, December 31, 2016 $ 11,602 $ 11,050 $ 2,183 $ 7,894 $ 840 $ 3,342 $ 286 $ 118 $ 37,315 Charge-offs — (4,079 ) — (485 ) — (410 ) — (602 ) (5,576 ) Recoveries — 337 9 — 157 34 — 101 638 Provision for loan losses 1,094 3,265 1,046 247 (150 ) (12 ) (95 ) 542 5,937 Ending Balance, September 30, 2017 $ 12,696 $ 10,573 $ 3,238 $ 7,656 $ 847 $ 2,954 $ 191 $ 159 $ 38,314 As of September 30, 2017 Loans: Individually evaluated for impairment $ — $ 20,493 $ 2,950 $ 184 $ — $ 8,178 $ 10,340 $ 56 $ 42,201 Collectively evaluated for impairment 3,617,062 1,093,927 472,831 1,232,212 73,203 421,249 79,957 3,543 6,993,984 Loans acquired with credit deterioration 1,927 802 10,786 5,453 — 5,761 2,641 220 27,590 $ 3,618,989 $ 1,115,222 $ 486,567 $ 1,237,849 $ 73,203 $ 435,188 $ 92,938 $ 3,819 $ 7,063,775 Allowance for loan losses: Individually evaluated for impairment $ — $ 625 $ 740 $ — $ — $ 142 $ 5 $ 15 $ 1,527 Collectively evaluated for impairment 12,696 9,462 2,481 4,732 847 2,222 83 93 32,616 Loans acquired with credit deterioration — 486 17 2,924 — 590 103 51 4,171 $ 12,696 $ 10,573 $ 3,238 $ 7,656 $ 847 $ 2,954 $ 191 $ 159 $ 38,314 Three Months Ended September 30, 2016 Multi-family Commercial and Industrial Commercial Real Estate Owner Occupied Commercial Construction Residential Manufactured Other Consumer Total (amounts in thousands) Ending Balance, June 30, 2016 $ 12,368 $ 10,370 $ 1,582 $ 8,483 $ 1,209 $ 3,535 $ 440 $ 110 $ 38,097 Charge-offs — (237 ) — (140 ) — (43 ) — (246 ) (666 ) Recoveries — 62 — — 8 298 — 10 378 Provision for loan losses (695 ) 832 305 3 (168 ) (411 ) (18 ) 240 88 Ending Balance, September 30, 2016 $ 11,673 $ 11,027 $ 1,887 $ 8,346 $ 1,049 $ 3,379 $ 422 $ 114 $ 37,897 Nine Months Ended September 30, 2016 Ending Balance, December 31, 2015 $ 12,016 $ 8,864 $ 1,348 $ 8,420 $ 1,074 $ 3,298 $ 494 $ 133 $ 35,647 Charge-offs — (774 ) — (140 ) — (456 ) — (478 ) (1,848 ) Recoveries — 173 — 8 465 299 — 10 955 Provision for loan losses (343 ) 2,764 539 58 (490 ) 238 (72 ) 449 3,143 Ending Balance, September 30, 2016 $ 11,673 $ 11,027 $ 1,887 $ 8,346 $ 1,049 $ 3,379 $ 422 $ 114 $ 37,897 As of December 31, 2016 Loans: Individually evaluated for impairment $ — $ 8,516 $ 2,050 $ 2,151 $ — $ 6,972 $ 9,665 $ 57 $ 29,411 Collectively evaluated for impairment 3,212,895 979,158 379,353 1,185,237 64,789 178,963 88,995 3,190 6,092,580 Loans acquired with credit deterioration 2,104 1,037 12,229 6,327 — 7,567 3,070 236 32,570 $ 3,214,999 $ 988,711 $ 393,632 $ 1,193,715 $ 64,789 $ 193,502 $ 101,730 $ 3,483 $ 6,154,561 Allowance for loan losses: Individually evaluated for impairment $ — $ 1,024 $ 287 $ 14 $ — $ 35 $ — $ — $ 1,360 Collectively evaluated for impairment 11,602 9,686 1,896 4,626 772 2,414 88 60 31,144 Loans acquired with credit deterioration — 340 — 3,254 68 893 198 58 4,811 $ 11,602 $ 11,050 $ 2,183 $ 7,894 $ 840 $ 3,342 $ 286 $ 118 $ 37,315 Certain manufactured housing loans were purchased in August 2010. A portion of the purchase price may be used to reimburse the Bank under the specified terms in the purchase agreement for defaults of the underlying borrower and other specified items. At September 30, 2017 and December 31, 2016 , funds available for reimbursement, if necessary, were $0.7 million and $1.0 million , respectively. Each quarter, these funds are evaluated to determine if they would be sufficient to absorb the probable incurred losses within the manufactured housing portfolio. Impaired Loans - Individually Evaluated for Impairment The following tables present the recorded investment (net of charge-offs), unpaid principal balance, and related allowance by loan type for impaired loans that were individually evaluated for impairment as of September 30, 2017 and December 31, 2016 and the average recorded investment and interest income recognized for the three and nine months ended September 30, 2017 and 2016 . Purchased-credit-impaired loans are considered to be performing and are not included in the tables below. September 30, 2017 Three Months Ended September 30, 2017 Nine Months Ended September 30, 2017 Recorded Investment Net of Charge offs Unpaid Principal Balance Related Allowance Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized (amounts in thousands) With no related allowance recorded: Commercial and industrial $ 19,433 $ 22,354 $ — $ 13,345 $ 354 $ 8,796 $ 450 Commercial real estate owner occupied 1,669 1,936 — 1,744 15 1,589 18 Commercial real estate non-owner occupied 184 428 — 184 91 989 93 Other consumer 32 32 — 44 — 50 — Residential real estate 7,457 7,664 — 5,228 125 4,865 126 Manufactured housing 10,340 10,340 — 10,243 164 10,038 457 With an allowance recorded: Commercial and industrial 1,060 1,331 625 1,963 — 5,400 22 Commercial real estate owner occupied 1,281 1,281 740 1,056 1 950 3 Commercial real estate non-owner occupied — — — 51 — 94 — Other consumer 24 24 15 12 — 6 — Residential real estate 721 741 142 2,862 — 2,729 84 Manufactured housing — — 5 114 — 108 8 Total $ 42,201 $ 46,131 $ 1,527 $ 36,846 $ 750 $ 35,614 $ 1,261 December 31, 2016 Three Months Ended September 30, 2016 Nine Months Ended September 30, 2016 Recorded Investment Net of Charge offs Unpaid Principal Balance Related Allowance Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized (amounts in thousands) With no related allowance recorded: Multi-family $ — $ — $ — $ 2,080 $ 38 $ 1,205 $ 38 Commercial and industrial 2,396 3,430 — 21,859 406 18,681 879 Commercial real estate owner occupied 1,210 1,210 — 10,182 201 9,651 403 Commercial real estate non-owner occupied 2,002 2,114 — 7,983 118 6,081 133 Other consumer 57 57 — 43 — 45 — Residential real estate 6,682 6,749 — 3,835 39 4,039 83 Manufactured housing 9,665 9,665 — 8,971 9 8,785 290 With an allowance recorded: Multi-family — — — 383 5 290 15 Commercial and industrial 6,120 6,120 1,024 7,561 43 7,256 155 Commercial real estate - owner occupied 840 840 287 — — 6 — Commercial real estate non-owner occupied 149 204 14 328 2 438 6 Other consumer — — — — — 36 — Residential real estate 290 303 35 300 — 421 — Total $ 29,411 $ 30,692 $ 1,360 $ 63,525 $ 861 $ 56,934 $ 2,002 Troubled Debt Restructurings At September 30, 2017 and December 31, 2016 , there were $20.8 million and $16.4 million , respectively, in loans reported as troubled debt restructurings (“TDRs”). TDRs are reported as impaired loans in the calendar year of their restructuring and are evaluated to determine whether they should be placed on non-accrual status. In subsequent years, a TDR may be returned to accrual status if it satisfies a minimum six -month performance requirement, however, it will remain classified as impaired. Generally, the Bank requires sustained performance for nine months before returning a TDR to accrual status. Modification of purchased-credit-impaired loans that are accounted for within loan pools in accordance with the accounting standards for purchased-credit-impaired loans do not result in the removal of these loans from the pool even if the modifications would otherwise be considered a TDR. Accordingly, as each pool is accounted for as a single asset with a single composite interest rate and an aggregate expectation of cash flows, modifications of loans within such pools are not considered TDRs. The following table presents loans modified in a troubled debt restructuring by type of concession for the three and nine months ended September 30, 2017 and 2016 . There were no modifications that involved forgiveness of debt. Three Months Ended September 30, 2017 Three Months Ended September 30, 2016 Number Recorded Number Recorded (dollars in thousands) Extensions of maturity 1 $ 60 — $ — Interest-rate reductions 3 122 10 533 Total 4 $ 182 10 $ 533 Nine Months Ended September 30, 2017 Nine Months Ended September 30, 2016 Number Recorded Number Recorded (dollars in thousands) Extensions of maturity 4 $ 6,263 3 $ 1,995 Interest-rate reductions 32 1,297 49 1,932 Total 36 $ 7,560 52 $ 3,927 The following table provides, by loan type, the number of loans modified in troubled debt restructurings, and the related recorded investment, during the three and nine months ended September 30, 2017 and 2016 . Three Months Ended September 30, 2017 Three Months Ended September 30, 2016 Number Recorded Number Recorded (dollars in thousands) Commercial and industrial — $ — — $ — Manufactured housing 4 182 10 533 Residential real estate — — — — Total loans 4 $ 182 10 $ 533 Nine Months Ended September 30, 2017 Nine Months Ended September 30, 2016 Number Recorded Number Recorded (dollars in thousands) Commercial and industrial 3 $ 6,203 1 $ 76 Commercial real estate non-owner occupied — — 1 1,844 Manufactured housing 33 1,357 47 1,716 Residential real estate — — 3 291 Total loans 36 $ 7,560 52 $ 3,927 As of September 30, 2017 , except for one commercial and industrial loan with an outstanding commitment of $2.3 million , there were no other commitments to lend additional funds to debtors whose loans have been modified in TDRs. There were no commitments to lend additional funds to debtors whose loans have been modified in TDRs at December 31, 2016 . As of September 30, 2017 , ten manufactured housing loans totaling $0.5 million that were modified in TDRs within the past twelve months, defaulted on payments. As of September 30, 2016 , five manufactured housing loans totaling $0.1 million , that were modified in TDRs within the past twelve months, defaulted on payments. Loans modified in troubled debt restructurings are evaluated for impairment. The nature and extent of impairment of TDRs, including those which have experienced a subsequent default, is considered in the determination of an appropriate level of allowance for loan losses. There was no allowance recorded as a result of TDR modifications during the three months ended September 30, 2017 . For the nine months ended September 30, 2017, there was one allowance recorded resulting from TDR modifications, totaling $1 thousand for one manufactured housing loan. There was one specific allowance totaling $29 thousand for one commercial real estate non-owner occupied loan resulting from TDR modifications during the three and nine months ended September 30, 2016 . Purchased Credit Impaired Loans The changes in accretable yield related to purchased-credit-impaired loans for the three and nine months ended September 30, 2017 and 2016 were as follows: Three Months Ended September 30, 2017 2016 (amounts in thousands) Accretable yield balance as of June 30, $ 9,006 $ 11,165 Accretion to interest income (368 ) (460 ) Reclassification from nonaccretable difference and disposals, net (276 ) 107 Accretable yield balance as of September 30, $ 8,362 $ 10,812 Nine Months Ended September 30, 2017 2016 (amounts in thousands) Accretable yield balance as of December 31, $ 10,202 $ 12,947 Accretion to interest income (1,326 ) (1,429 ) Reclassification from nonaccretable difference and disposals, net (514 ) (706 ) Accretable yield balance as of September 30, $ 8,362 $ 10,812 Allowance for Loan Losses and the FDIC Loss Sharing Receivable and Clawback Liability Losses incurred on covered loans were eligible for partial reimbursement by the FDIC. Subsequent to the purchase date, the expected cash flows on the covered loans were subject to evaluation. Decreases in the present value of expected cash flows on the covered loans were recognized by increasing the allowance for loan losses with a related charge to the provision for loan losses. At the same time, the FDIC indemnification asset was increased reflecting an estimated future collection from the FDIC, which was recorded as a reduction to the provision for loan losses. If the expected cash flows on the covered loans increased such that a previously recorded impairment could be reversed, the Bank recorded a reduction in the allowance for loan losses (with a related credit to the provision for loan losses) accompanied by a reduction in the FDIC receivable balance (with a related charge to the provision for loan losses). Increases in expected cash flows on covered loans and decreases in expected cash flows from the FDIC loss sharing receivable, when there were no previously recorded impairments, were considered together and recognized over the remaining life of the loans as interest income. Decreases in the valuations of other real estate owned covered by the loss sharing agreements were recorded net of the estimated FDIC receivable as an increase to other real estate owned expense (a component of non-interest expense). On July 11, 2016, Customers entered into an agreement to terminate all existing rights and obligations pursuant to the loss sharing agreements with the FDIC. In connection with the termination agreement, Customers paid the FDIC $1.4 million as final payment under these agreements. The negotiated settlement amount was based on net losses incurred on the covered assets through September 30, 2015, adjusted for cash payments to and receipts from the FDIC as part of the December 31, 2015 and March 31, 2016 certifications. Consequently, loans and other real estate owned previously reported as covered assets pursuant to the loss sharing agreements were no longer presented as covered assets as of June 30, 2016. The following table presents changes in the allowance for loan losses and the FDIC loss sharing receivable, including the effects of the estimated clawback liability and the termination agreement, for the three and nine months ended September 30, 2017 and 2016 . Allowance for Loan Losses Three Months Ended September 30, (amounts in thousands) 2017 2016 Ending balance as of June 30, $ 38,458 $ 38,097 Provision for loan losses (1) 2,352 88 Charge-offs (2,585 ) (666 ) Recoveries 89 378 Ending balance as of September 30, $ 38,314 $ 37,897 FDIC Loss Sharing Receivable/ Clawback Liability Three Months Ended September 30, (amounts in thousands) 2017 2016 Ending balance as of June 30, $ — $ (1,381 ) Cash payments to the FDIC — 1,381 Ending balance as of September 30, $ — $ — (1) Provision for loan losses $ 2,352 $ 88 Net amount reported as provision for loan losses $ 2,352 $ 88 Allowance for Loan Losses Nine Months Ended September 30, (amounts in thousands) 2017 2016 Ending balance as of December 31, $ 37,315 $ 35,647 Provision for loan losses (1) 5,937 3,143 Charge-offs (5,576 ) (1,848 ) Recoveries 638 955 Ending balance as of September 30, $ 38,314 $ 37,897 FDIC Loss Sharing Receivable/ Clawback Liability Nine Months Ended September 30, (amounts in thousands) 2017 2016 Ending balance as of December 31, $ — $ (2,083 ) Increased estimated cash flows (2) — 289 Other activity, net (a) — (255 ) Cash payments to the FDIC — 2,049 Ending balance as of September 30, $ — $ — (1) Provision for loan losses $ 5,937 $ 3,143 (2) Effect attributable to FDIC loss share arrangements — (289 ) Net amount reported as provision for loan losses $ 5,937 $ 2,854 (a) Includes external costs, such as legal fees, real estate taxes, and appraisal expenses, which qualified for reimbursement under the FDIC loss sharing agreements. Credit Quality Indicators Multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, construction, and residential real estate loans are rated based on an internally assigned risk rating system which is assigned at the time of loan origination and reviewed on a periodic, or on an “as needed” basis. Manufactured housing and other consumer loans are evaluated based on the payment activity of the loan. To facilitate the monitoring of credit quality within the multi-family, commercial and industrial, owner occupied commercial real estate, non-owner occupied commercial real estate, construction and residential real estate classes, and for purposes of analyzing historical loss rates used in the determination of the allowance for loan losses for the respective loan portfolio class, the Bank utilizes the following categories of risk ratings: pass/satisfactory (includes risk rating 1 through 6), special mention, substandard, doubtful, and loss. The risk rating categories, which are derived from standard regulatory rating definitions, are assigned upon initial approval of credit to borrowers and updated periodically thereafter. Pass/satisfactory ratings, which are assigned to those borrowers who do not have identified potential or well-defined weaknesses and for whom there is a high likelihood of orderly repayment, are updated periodically based on the size and credit characteristics of the borrower. All other categories are updated on a quarterly basis during the month preceding the end of the calendar quarter. While assigning risk ratings involves judgment, the risk-rating process allows management to identify riskier credits in a timely manner and allocate the appropriate resources to manage those loans. The risk rating grades are defined as follows: “1” – Pass / Excellent Loans rated 1 represent a credit extension of the highest quality. The borrower’s historic (at least five years) cash flows manifest extremely large and stable margins of coverage. Balance sheets are conservative, well capitalized, and liquid. After considering debt service for proposed and existing debt, projected cash flows continue to be strong and provide ample coverage. The borrower typically reflects broad geographic and product diversification and has access to alternative financial markets. “2” – Pass / Superior Loans rated 2 are those for which the borrower has a strong financial condition, balance sheet, operations, cash flow, debt capacity and coverage with ratios better than industry norms. The borrowers of these loans exhibit a limited leverage position, are virtually immune to local economies, and are in stable growing industries. The management team is well respected and the company has ready access to public markets. “3” – Pass / Strong Loans rated 3 are those loans for which the borrowers have above average financial condition and flexibility; more than satisfactory debt service coverage; balance sheet and operating ratios are consistent with or better than industry peers; operate in industries with little risk; move in diversified markets; and are experienced and competent in their industry. These borrowers’ access to capital markets is limited mostly to private sources, often secured, but the borrower typically has access to a wide range of refinancing alternatives. “4” – Pass / Good Loans rated 4 have a sound primary and secondary source of repayment. The borrower may have access to alternative sources of financing, but sources are not as widely available as they are to a higher grade borrower. These loans carry a normal level of risk, with very low loss exposure. The borrower has the ability to perform according to the terms of the credit facility. The margins of cash flow coverage are satisfactory but vulnerable to more rapid deterioration than the higher quality loans. “5” – Satisfactory Loans rated 5 are extended to borrowers who are determined to be a reasonable credit risk and demonstrate the ability to repay the debt from normal business operations. Risk factors may include reliability of margins and cash flows, liquidity, dependence on a single product or industry, cyclical trends, depth of management, or limited access to alternative financing sources. The borrower’s historical financial information may indicate erratic performance, but current trends are positive and the quality of financial information is adequate, but is not as detailed and sophisticated as information found on higher grade loans. If adverse circumstances arise, the impact on the borrower may be significant. “6” – Satisfactory / Bankable with Care Loans rated 6 are those for which the borrower has higher than normal credit risk; however, cash flow and asset values are generally intact. These borrowers may exhibit declining financial characteristics, with increasing leverage and decreasing liquidity and may have limited resources and access to financial alternatives. Signs of weakness in these borrowers may include delinquent taxes, trade slowness and eroding profit margins. “7” – Special Mention Loans rated Special Mention are credit facilities that may have potential developing weaknesses and deserve extra attention from the account manager and other management personnel. In the event potential weaknesses are not corrected or mitigated, deterioration in the ability of the borrower to repay the debt in the future may occur. This grade is not assigned to loans that bear certain peculiar risks normally associated with the type of financing involved, unless circumstances have caused the risk to increase to a level higher than would have been acceptable when the credit was originally approved. Loans where significant actual, not potential, weaknesses or problems are clearly evident are graded in the category below. “8” – Substandard Loans are classified Substandard when the loans are inadequately protected by the current sound worth and payment capacity of the obligor or of the collateral pledged, if any. Loans so classified must have a well-defined weakness or weaknesses that jeopardize the liquidation of the debt and are characterized by the distinct possibility that the company will sustain some loss if the weaknesses are not corrected. “9” – Doubtful The Bank assigns a doubtful rating to loans that have all the attributes of a substandard rating with the added characteristic that the weaknesses make collection or liquidation in full, on the basis of currently existing facts, conditions, and values, highly questionable and improbable. The possibility of loss is extremely high, but because of certain important and reasonable specific pending factors that may work to the advantage of and strengthen the credit quality of the loan, its classification as an estimated loss is deferred until its more exact status may be determined. Pending factors may include a proposed merger or acquisition, liquidation proceeding, capital injection, perfecting liens on additional collateral or refinancing plans. “10” – Loss The Bank assigns a loss rating to loans considered uncollectible and of such little value that their continuance as an active asset is not warranted. Amounts classified as loss are immediately charged off. Risk ratings are not established for certain consumer loans, including home equity, manufactured housing, and installment loans, mainly because these portfolios consist of a larger number of homogeneous loans with smaller balances. Instead, these portfolios are evaluated for risk mainly based upon aggregate payment history through the monitoring of delinquency levels and trends and are classified as performing and non-performing. The following tables present the credit ratings of loans receivable as of September 30, 2017 and December 31, 2016 . September 30, 2017 Multi-family Commercial and Industrial Commercial Real Estate Owner Occupied Commercial Real Estate Non-Owner Occupied Construction Residential Real Estate Manufactured Housing Other Consumer Total (amounts in thousands) Pass/Satisfactory $ 3,577,304 $ 1,080,797 $ 468,389 $ 1,212,945 $ 73,203 $ 431,364 $ — $ — $ 6,844,002 Special Mention 36,604 8,663 9,716 22,008 — — — — 76,991 Substandard 5,081 25,762 8,462 2,896 — 3,824 — — 46,025 Performing (1) — — — — — — 85,537 3,694 89,231 Non-performing (2) — — — — — — 7,401 125 7,526 Total $ 3,618,989 $ 1,115,222 $ 486,567 $ 1,237,849 $ 73,203 $ 435,188 $ 92,938 $ 3,819 $ 7,063,775 December 31, 2016 Multi-family Commercial Commercial Commercial Real Estate Non-Owner Occupied Construction Residential Manufactured Other Consumer Total (amounts in thousands) Pass/Satisfactory $ 3,198,290 $ 954,846 $ 375,919 $ 1,175,850 $ 50,291 $ 189,919 $ — $ — $ 5,945,115 Special Mention — 19,552 12,065 10,824 14,498 — — — 56,939 Substandard 16,709 14,313 5,648 7,041 — 3,583 — — 47,294 Performing (1) — — — — — — 92,920 3,413 96,333 Non-performing (2) — — — — — — 8,810 70 8,880 Total $ 3,214,999 $ 988,711 $ 393,632 $ 1,193,715 $ 64,789 $ 193,502 $ 101,730 $ 3,483 $ 6,154,561 (1) Includes consumer and other installment loans not subject to risk ratings. (2) Includes loans that are past due and still accruing interest and loans on nonaccrual status. Loan Purchases and Sales In first quarter 2017, Customers purchased $174.2 million of thirty -year fixed-rate residential mortgage loans from Florida-based Everbank. The purchase price was 98.5% of loans outstanding. In second quarter 2017, Customers purchased an additional $90.0 million of thirty -year fixed-rate residential mortgage loans from Everbank. The purchase price was 101.0% of loans outstanding. There were no loan purchases during the three months ended September 30, 2017 and during the three or nine months ended September 30, 2016. In first quarter 2017, Customers sold $94.9 million of multi-family loans for $95.4 million resulting in a gain on sale of $0.5 million and $8.7 million of Small Business Administration (SBA) loans resulting in a gain on sale of $0.8 million . In second quarter 2017, Customers sold $7.0 million of SBA loans resulting in a gain on sale of $0.6 million . In third quarter 2017, Customers sold $11.0 million of SBA loans resulting in a gain on sale of $1.1 million . In first quarter 2016, Customers sold $6.9 million of SBA loans resulting in a gain on sale of $0.6 million . In second quarter 2016, Customers sold one commercial loan amounting to $5.7 million resulting in a loss on sale of $0.1 million and $3.6 million of SBA loans resulting in a gain on sale of $0.4 million . There were no loan sales during the third quarter 2016. None of these purchases and sales during the nine months ended September 30, 2017 and 2016 materially affected the credit profile of Customers’ related loan portfolio. Loans Pledged as Collateral Customers has pledged eligible real estate loans as collateral for potential borrowings from the Federal Home Loan Bank of Pittsburgh ("FHLB") in the amount of $5.5 billion at September 30, 2017, compared to $4.8 billion at December 31, 2016. |