SEGMENT INFORMATION | SEGMENT INFORMATION The segment information reported in the tables below reflects the operating results that are regularly reviewed by our chief operating decision maker to assess performance and make resource allocation decisions. Our operations are organized into two segments: North America and International. Our measure of segment profitability is contribution profit, defined as gross profit less marketing expense, which is consistent with how management reviews the operating results of the segments. Contribution profit measures the amount of marketing investment needed to generate gross profit. Other operating expenses are excluded from contribution profit as management does not review those expenses by segment. We completed a transition to a third-party goods marketplace in International in 2021, and therefore we no longer generate product revenue in our Goods category. For the three and nine months ended September 30, 2022, adjustments to accruals previously established in our Goods category related to product are presented within service. The following table summarizes revenue by reportable segment and category for the three and nine months ended September 30, 2022 and 2021 (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2022 2021 2022 2021 North America Service revenue: Local $ 97,843 $ 129,131 $ 296,233 $ 394,358 Goods 5,978 9,189 20,476 37,266 Travel 4,065 4,791 13,465 18,893 Total service revenue 107,886 143,111 330,174 450,517 Product revenue - Goods — — — 626 Total North America revenue (1) 107,886 143,111 330,174 451,143 International Service revenue: Local 30,089 46,071 95,350 109,589 Goods 4,459 5,879 16,986 9,429 Travel 1,956 3,915 8,416 8,226 Total service revenue 36,504 55,865 120,752 127,244 Product revenue - Goods — 15,195 — 165,559 Total International revenue (1) $ 36,504 $ 71,060 $ 120,752 $ 292,803 (1) North America includes revenue from the United States of $105.0 million and $140.2 million for the three months ended September 30, 2022 and 2021, and $323.9 million and $444.2 million for the nine months ended September 30, 2022 and 2021. International includes revenue from the United Kingdom of $21.4 million and $100.4 million for the three and nine months ended September 30, 2021. There were no other individual countries that represented more than 10% of consolidated total revenue for the three and nine months ended September 30, 2022 and 2021. Revenue is attributed to individual countries based on the location of the customer. The following table summarizes cost of revenue by reportable segment and category for the three and nine months ended September 30, 2022 and 2021 (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2022 2021 2022 2021 North America Service cost of revenue: Local $ 13,388 $ 13,947 $ 40,428 $ 41,927 Goods 1,142 1,325 3,849 5,577 Travel 1,008 1,029 3,399 3,801 Total service cost of revenue 15,538 16,301 47,676 51,305 Product cost of revenue - Goods — — — 458 Total North America cost of revenue 15,538 16,301 47,676 51,763 International Service cost of revenue: Local 2,674 2,195 7,946 6,094 Goods 125 292 521 537 Travel 331 339 1,088 783 Total service cost of revenue 3,130 2,826 9,555 7,414 Product cost of revenue - Goods — 13,605 — 142,404 Total International cost of revenue $ 3,130 $ 16,431 $ 9,555 $ 149,818 The following table summarizes contribution profit by reportable segment for the three and nine months ended September 30, 2022 and 2021 (in thousands): Three Months Ended September 30, Nine Months Ended September 30, 2022 2021 2022 2021 North America Revenue $ 107,886 $ 143,111 $ 330,174 $ 451,143 Cost of revenue 15,538 16,301 47,676 51,763 Marketing 26,376 38,302 73,996 94,247 Contribution profit 65,972 88,508 208,502 305,133 International Revenue 36,504 71,060 120,752 292,803 Cost of revenue 3,130 16,431 9,555 149,818 Marketing 11,521 14,857 32,689 36,298 Contribution profit 21,853 39,772 78,508 106,687 Consolidated Revenue 144,390 214,171 450,926 743,946 Cost of revenue 18,668 32,732 57,231 201,581 Marketing 37,897 53,159 106,685 130,545 Contribution profit 87,825 128,280 287,010 411,820 Selling, general and administrative 119,243 119,494 369,601 384,606 Goodwill impairment — — 35,424 — Long-lived asset impairment — — 8,811 — Restructuring and related charges 4,912 12,483 8,163 34,150 Income (loss) from operations $ (36,330) $ (3,697) $ (134,989) $ (6,936) The following table summarizes total assets by reportable segment as of September 30, 2022 and December 31, 2021 (in thousands): September 30, 2022 December 31, 2021 Total assets: North America (1) $ 763,838 $ 964,523 International (1) 125,133 193,358 Consolidated total assets $ 888,971 $ 1,157,881 |