SEGMENTS | NOTE 13—SEG MENTS Reportable Segments The Company’s executive leadership team, which functions as the Company’s chief operating decision making body, makes decisions and assesses performance based on the following three reportable segments. The reportable segments are determined based on the product or service provided and reflect the manner in which management is currently evaluating the Company’s financial information. (i) Capital Markets —CM provides a comprehensive range of commercial real estate finance products to our customers, including Agency lending, debt brokerage, property sales, and appraisal and valuation services. The Company’s long-established relationships with the Agencies and institutional investors enable CM to offer a broad range of loan products and services to the Company’s customers, including first mortgage, second trust, supplemental, construction, mezzanine, preferred equity, and small-balance loans. CM provides property sales services to owners and developers of multifamily properties and commercial real estate and multifamily property appraisals for various investors. CM also provides real estate-related investment banking and advisory services, including housing market research. As part of Agency lending, CM temporarily funds the loans it originates (loans held for sale) before selling them to the Agencies and earns net interest income on the spread between the interest income on the loans and the warehouse interest expense. For Agency loans, CM recognizes the fair value of expected net cash flows from servicing, which represents the right to receive future servicing fees. CM also earns fees for origination of loans for both Agency lending and debt brokerage, fees for property sales, appraisals, and investment banking and advisory services, and subscription revenue for its housing market research. Direct internal, including compensation, and external costs that are specific to CM are included within the results of this reportable segment. (ii) Servicing & Asset Management —SAM’s activities include: (i) servicing and asset-managing the portfolio of loans the Company (a) originates and sells to the Agencies, (b) brokers to certain life insurance companies, and (c) originates through its principal lending and investing activities, and (ii) managing third-party capital invested in commercial real estate assets through senior secured debt or limited partnership equity instruments; e.g., preferred equity, mezzanine debt, etc. either through funds or direct investments, and (iii) managing third-party capital invested in tax credit equity funds focused on the LIHTC sector and other commercial real estate. SAM earns revenue through (i) fees for servicing and asset-managing the loans in the Company’s servicing portfolio, (ii) asset management fees for managing third-party capital, and (iii) net interest income on the spread between the interest income on the loans and the warehouse interest expense for loans held for investment. Direct internal, including compensation, and external costs that are specific to SAM are included within the results of this reportable segment. (iii) Corporate —The Corporate segment consists primarily of the Company’s treasury operations and other corporate-level activities. The Company’s treasury activities include monitoring and managing liquidity and funding requirements, including corporate debt. Other corporate-level activities include equity-method investments, accounting, information technology, legal, human resources, marketing, internal audit, and various other corporate groups (“support functions”). The Company does not allocate costs from these support functions to the CM or SAM segments in presenting segment operating results. The Company does allocate interest expense and income tax expense. Corporate debt and the related interest expense are allocated first based on specific acquisitions where debt was directly used to fund the acquisition, such as the acquisition of Alliant, and then based on the remaining segment assets. Income tax expense is allocated proportionally based on income from operations at each segment, except for significant one-time tax activities, which are allocated entirely to the segment impacted by the tax activity. The following tables provide a summary and reconciliation of each segment’s results and balances as of and for the years ended December 31, 2023, 2022, and 2021. Segment Results and Total Assets (in thousands) As of and for the year ended December 31, 2023 Revenues CM SAM Corporate Consolidated Loan origination and debt brokerage fees, net $ 232,625 $ 1,784 $ — $ 234,409 Fair value of expected net cash flows from servicing, net 141,917 — — 141,917 Servicing fees — 311,914 — 311,914 Property sales broker fees 53,966 — — 53,966 Investment management fees — 45,381 — 45,381 Net warehouse interest income (expense) (9,497) 3,864 — (5,633) Placement fees and other interest income — 141,374 13,146 154,520 Other revenues 57,755 59,526 685 117,966 Total revenues $ 476,766 $ 563,843 $ 13,831 $ 1,054,440 Expenses Personnel $ 375,450 $ 74,407 $ 64,433 $ 514,290 Amortization and depreciation 4,550 214,978 7,224 226,752 Provision (benefit) for credit losses — (10,452) — (10,452) Interest expense on corporate debt 18,779 42,489 7,208 68,476 Goodwill impairment 62,000 — — 62,000 Fair value adjustments to contingent consideration liabilities (62,500) — — (62,500) Other operating expenses 19,994 28,582 69,101 117,677 Total expenses $ 418,273 $ 350,004 $ 147,966 $ 916,243 Income (loss) from operations $ 58,493 $ 213,839 $ (134,135) $ 138,197 Income tax expense (benefit) 14,824 54,198 (33,996) 35,026 Net income (loss) before noncontrolling interests $ 43,669 $ 159,641 $ (100,139) $ 103,171 Less: net income (loss) from noncontrolling interests 2,489 (6,675) — (4,186) Walker & Dunlop net income (loss) $ 41,180 $ 166,316 $ (100,139) $ 107,357 Total assets $ 1,193,137 2,273,033 586,177 $ 4,052,347 Segment Results and Total Assets (in thousands) As of and for the year ended December 31, 2022 Revenues CM SAM Corporate Consolidated Loan origination and debt brokerage fees, net $ 345,779 $ 2,228 $ — $ 348,007 Fair value of expected net cash flows from servicing, net 191,760 — — 191,760 Servicing fees — 300,191 — 300,191 Property sales broker fees 120,582 — — 120,582 Investment management fees — 71,931 — 71,931 Net warehouse interest income (expense) 9,667 6,110 — 15,777 Placement fees and other interest income — 51,010 1,820 52,830 Other revenues 41,046 75,960 40,669 157,675 Total revenues $ 708,834 $ 507,430 $ 42,489 $ 1,258,753 Expenses Personnel $ 485,958 $ 69,970 $ 51,438 $ 607,366 Amortization and depreciation 3,084 225,515 6,432 235,031 Provision (benefit) for credit losses — (11,978) — (11,978) Interest expense on corporate debt 8,647 23,621 1,965 34,233 Goodwill impairment — — — — Fair value adjustments to contingent consideration liabilities (18,000) 4,488 — (13,512) Other operating expenses 29,817 26,250 86,581 142,648 Total expenses $ 509,506 $ 337,866 $ 146,416 $ 993,788 Income (loss) from operations $ 199,328 $ 169,564 $ (103,927) $ 264,965 Income tax expense (benefit) 42,153 35,859 (21,978) 56,034 Net income (loss) before noncontrolling interests $ 157,175 $ 133,705 $ (81,949) $ 208,931 Less: net income (loss) from noncontrolling interests 1,097 (5,986) — (4,889) Walker & Dunlop net income (loss) $ 156,078 $ 139,691 $ (81,949) $ 213,820 Total assets $ 1,051,437 $ 2,539,013 $ 454,909 $ 4,045,359 As of and for the year ended December 31, 2021 Segment Results and Total Assets Servicing & (in thousands) Capital Asset Markets Management Corporate Consolidated Revenues Loan origination and debt brokerage fees, net $ 440,044 $ 5,970 $ — $ 446,014 Fair value of expected net cash flows from servicing, net 287,145 — — 287,145 Servicing fees — 278,466 — 278,466 Property sales broker fees 119,981 — — 119,981 Investment management fees — 25,637 — 25,637 Net warehouse interest income 14,396 7,712 — 22,108 Placement fees and other interest income — 7,776 374 8,150 Other revenues 20,458 52,916 (1,697) 71,677 Total revenues $ 882,024 $ 378,477 $ (1,323) $ 1,259,178 Expenses Personnel $ 500,052 $ 36,412 $ 67,023 $ 603,487 Amortization and depreciation 2,877 203,118 4,289 210,284 Provision (benefit) for credit losses — (13,287) — (13,287) Interest expense on corporate debt 5,078 1,749 1,154 7,981 Goodwill impairment — — — — Fair value adjustments to contingent consideration liabilities 6,889 — — 6,889 Other operating expenses 19,531 11,401 60,834 91,766 Total expenses $ 534,427 $ 239,393 $ 133,300 $ 907,120 Income (loss) from operations $ 347,597 $ 139,084 $ (134,623) $ 352,058 Income tax expense (benefit) 85,333 34,144 (33,049) 86,428 Net income (loss) before noncontrolling interests $ 262,264 $ 104,940 $ (101,574) $ 265,630 Less: net income (loss) from noncontrolling interests 70 (202) — (132) Walker & Dunlop net income (loss) $ 262,194 $ 105,142 $ (101,574) $ 265,762 Total assets $ 2,263,907 $ 2,430,137 $ 511,945 $ 5,205,989 Concentrations The Company is one of the leading commercial real estate services and finance companies in the United States, with a primary focus on multifamily lending. The Company originates a range of multifamily and other commercial real estate loans that are sold to the Agencies or placed with institutional investors. The Company also services nearly all of the loans it sells to the Agencies and some of the loans that it places with institutional investors. The majority of the Company’s operations involve the delivery and servicing of loan products for its customers through its Capital Markets and Servicing & Asset Management reportable segments, respectively. A single customer represented 34.8% , 32.9% , and 40.1% of total revenues for the years ended December 31, 2023, 2022, and 2021, respectively as reported through the CM and SAM reportable segments. As of both December 31, 2023 and 2022, no one borrower/key principal accounted for more than 3% of our total risk-sharing loan portfolio. An analysis of the product concentrations that impact the Company’s debt financing and servicing revenues is shown in the following tables. This information is based on the distribution of the loans sold or serviced for others. The principal balance of the loans serviced for others, by product, as of December 31, 2023, 2022, and 2021 follows: As of December 31, Loan Servicing Portfolio by Product (in thousands) 2023 2022 2021 Fannie Mae $ 63,699,106 $ 59,226,168 $ 53,401,457 Freddie Mac 39,330,545 37,819,256 37,138,836 Ginnie Mae-HUD 10,460,884 9,868,453 9,889,289 Other 16,980,989 16,219,978 15,270,982 Total $ 130,471,524 $ 123,133,855 $ 115,700,564 The volume of debt financing by product for the years ended December 31, 2023, 2022, and 2021 follows: For the year ended December 31, Debt Financing by Product (in thousands) 2023 2022 2021 Fannie Mae $ 7,021,397 $ 9,950,152 $ 9,301,865 Freddie Mac 4,568,935 6,320,201 6,154,828 Ginnie Mae-HUD 678,889 1,118,014 2,340,699 Brokered 11,714,888 25,878,519 29,670,226 Principal Lending and Investing 218,750 339,098 1,443,502 Total $ 24,202,859 $ 43,605,984 $ 48,911,120 |