Unpaid Losses and Loss Adjustment Expenses | 8. Unpaid Losses and Loss Adjustment Expenses The Company establishes reserves for unpaid losses and LAE which represent the estimated ultimate cost of all losses incurred that were both reported and unreported (i.e., incurred but not yet reported losses, or “IBNR”) and LAE incurred as well as a provision for estimated future costs related to claim settlement for all claims that remain unpaid at the balance sheet date. The Company’s reserving process takes into account known facts and interpretations of circumstances and factors including the Company’s experience with similar cases, actual claims paid, historical trends involving claim payment patterns and pending levels of unpaid claims, loss management programs, product mix and contractual terms, changes in law and regulation, judicial decisions, and economic conditions. In the normal course of business, the Company may also supplement its claims processes by utilizing third party adjusters, appraisers, engineers, inspectors, and other professionals and information sources to assess and settle catastrophe and non-catastrophe related claims. The effects of inflation are implicitly considered in the reserving process. Reserves are estimates of unpaid portions of losses that have occurred, including IBNR losses, therefore the establishment of appropriate reserves, is an inherently uncertain and complex process. The ultimate cost of losses may vary materially from recorded amounts, which are based on management’s best estimates. The highest degree of uncertainty is associated with reserves for losses incurred in the current reporting period as it contains the greatest proportion of losses that have not been reported or settled. The Company regularly updates its reserve estimates as new information becomes available and as events unfold that may affect the resolution of unsettled claims. Changes in prior year reserve estimates, which may be material, are reported in the results of operations in the period such changes are determined to be needed and recorded. Management believes that the reserve for losses and LAE, any related estimates of reinsurance recoverables, is appropriately established in the aggregate and adequate to cover the ultimate net cost of reported and unreported claims arising from losses which had occurred by the date of the consolidated financial statements based on available facts and in accordance with applicable laws and regulations. The table below provides the changes in the reserves for losses and LAE, net of recoverables from reinsurers, for the periods indicated (dollars in thousands): December 31, 2023 2022 Gross reserves - beginning of period $ 165,539 $ 139,085 Less: reinsurance recoverables on unpaid losses 82,651 40,344 Net reserves - beginning of period 82,888 98,741 Add: incurred losses and loss adjustment expenses, net Current period 64,580 57,156 Prior period 17,833 24,284 Total net incurred losses and loss adjustment 82,413 81,440 Deduct: loss and loss adjustment expense payments, Current period 27,001 20,894 Prior period 34,495 76,399 Total net loss and loss adjustment expense 61,496 97,293 Net reserves - end of period 103,805 82,888 Plus: reinsurance recoverables on unpaid losses 70,807 82,651 Gross reserves - end of period $ 174,612 $ 165,539 There was $ 17.8 million and $ 24.3 million of adverse development on prior accident year reserves in 2023 and 2022, respectively. There were no significant changes in the key methods utilized in the analysis and calculations of the Company’s reserves during 2023 and 2022. Of the $ 17.8 million of adverse development in 2023, $ 5.9 million was related to the 2022 accident year, $ 6.8 million was related to the 2021 accident year, $ 4.9 million was related to the 2020 accident year, and $ 218,000 was related to the 2019 and prior accident years. The development came primarily from commercial liability lines of business particularly in the longer tail lines of business, as a result of additional loss emergence primarily from the Security Program which represented 58 % of the adverse development while the remainder was substantially in hospitality, most notably the quick service restaurant program. Both the Security Program and the quick service restaurant program are no longer written by the Company. As a result of this loss emergence, the Company increased its expected loss ratio selections on both prior accident years as well as the current accident year, resulting in increases to our carried loss reserves. Of the $ 24.3 million of adverse development in 2022, $ 1.8 million was related to the 2021 accident year, $ 4.0 million was related to the 2020 accident year, $ 9.6 million was related to the 2019 accident year, $ 5.2 million was related to the 2018 accident year, and $ 3.7 million was related to 2017 and prior accident years. The adverse development was mostly related to the Company's commercial liability lines and was driven by multiple factors including significant social inflation generating higher severity than historical experience, and longer tail exposure than anticipated, particularly in certain jurisdictions. Loss Development Tables The following tables represent cumulative incurred loss and allocated loss adjustment expenses ("ALAE"), net of reinsurance, by accident year and cumulative paid loss and ALAE, net of reinsurance, by accident year, for the years ended December 31, 2014 to 2023, as well as total IBNR and the cumulative number of reported claims for the year ended December 31, 2023 , by reportable segment and accident year (dollars in thousands). The tables do not include reinsurance recoverables from the LPT. The 2023 and 2022 columns in the commercial lines incurred and paid loss tables below do not include reinsurance recoverables on reserves of $ 10.9 million and $ 25.9 million and reinsurance recoverables on paid losses of $ 3.8 million and $ 3.9 million, respectively, related to the LPT. Commercial Lines Incurred loss and allocated loss adjustment expenses, net of reinsurance Total Cumulative Accident Year 2014* 2015* 2016* 2017* 2018* 2019* 2020* 2021* 2022* 2023 2023 2023 2014 19,709 19,907 22,711 26,367 28,145 28,766 29,045 29,175 29,011 29,093 — 1,755 2015 22,442 26,633 31,861 34,478 36,372 37,795 38,824 39,093 39,311 — 2,363 2016 32,396 34,935 40,440 44,355 46,089 46,993 48,677 49,162 19 3,559 2017 44,251 44,495 49,749 51,883 55,589 56,649 59,149 234 5,835 2018 42,624 42,432 49,741 55,261 60,102 61,881 568 6,128 2019 41,286 42,129 46,329 55,263 59,028 1,611 6,337 2020 33,867 35,328 39,193 43,918 3,012 3,866 2021 40,388 42,266 48,650 5,557 2,947 2022 41,708 49,751 10,142 2,323 2023 39,456 20,752 1,644 Total $ 479,399 $ 41,895 Commercial lines Cumulative paid loss and allocated loss adjustment expenses, net of reinsurance Accident Year 2014* 2015* 2016* 2017* 2018* 2019* 2020* 2021* 2022* 2023 2014 8,715 13,977 17,458 22,446 25,609 27,544 28,389 28,648 28,608 28,688 2015 10,470 17,817 22,549 30,475 34,497 35,833 37,563 38,685 39,116 2016 10,255 19,135 27,785 37,967 41,945 43,644 46,957 48,557 2017 12,448 23,020 34,205 42,308 47,148 52,800 57,304 2018 10,375 19,799 31,633 41,577 50,508 57,114 2019 10,078 20,462 28,958 39,893 50,369 2020 10,217 17,332 24,225 33,354 2021 12,870 21,313 30,478 2022 12,839 22,892 2023 8,486 Total $ 376,358 Net Unpaid losses and ALAE, years 2014 through 2023 $ 103,041 Unpaid losses and ALAE, prior to 2014* 160 Unpaid Losses, LPT ( 10,928 ) Unpaid losses and ALAE, net of reinsurance $ 92,273 * Presented as unaudited required supplementary information. Personal Lines Incurred loss and allocated loss adjustment expenses, net of reinsurance Total Cumulative Accident For the years ended December 31, Year 2014* 2015* 2016* 2017* 2018* 2019* 2020* 2021* 2022* 2023 2023 2023 2014 17,951 17,471 17,735 17,880 17,929 18,082 18,095 18,097 18,052 18,028 — 3,737 2015 10,877 13,445 14,721 15,285 15,364 15,427 15,427 15,448 15,456 — 2,154 2016 11,619 13,418 14,949 15,550 15,655 15,634 15,679 15,681 — 1,815 2017 14,058 13,550 14,493 14,793 14,911 14,957 14,955 — 2,914 2018 5,893 6,378 6,283 6,382 6,298 6,336 — 803 2019 3,099 2,712 2,898 2,862 2,867 — 341 2020 2,339 2,590 2,636 2,619 — 324 2021 4,409 4,332 4,240 — 48 2022 9,404 8,122 — 714 2023 19,444 1,156 1,584 Total $ 107,748 $ 1,156 Personal lines Cumulative paid loss and allocated loss adjustment expenses, net of reinsurance Accident For the years ended December 31, Year 2014* 2015* 2016* 2017* 2018* 2019* 2020* 2021* 2022* 2023 2014 12,819 16,515 17,260 17,746 17,855 18,047 18,068 18,070 18,025 18,027 2015 7,771 11,873 13,844 15,159 15,250 15,290 15,416 15,444 15,452 2016 7,119 11,238 14,442 15,110 15,351 15,452 15,679 15,681 2017 8,320 12,944 14,004 14,526 14,866 14,957 14,955 2018 4,296 5,618 6,100 6,242 6,244 6,333 2019 2,119 2,604 2,692 2,850 2,859 2020 1,307 2,455 2,605 2,619 2021 3,022 3,980 4,081 2022 5,397 7,923 2023 16,170 Total $ 104,100 Net Unpaid losses and ALAE, years 2014 through 2023 $ 3,648 Unpaid losses and ALAE, prior to 2014* — Unpaid losses and ALAE, net of reinsurance $ 3,648 * Presented as unaudited required supplementary information. Total Lines Incurred loss and allocated loss adjustment expenses, net of reinsurance Total Cumulative number of reported claims Accident For the years ended December 31, Year 2014* 2015* 2016* 2017* 2018* 2019* 2020* 2021* 2022* 2023 2023 2023 2014 37,660 37,378 40,446 44,247 46,074 46,848 47,140 47,272 47,063 47,121 — 5,492 2015 33,319 40,078 46,581 49,763 51,736 53,222 54,251 54,541 54,767 — 4,517 2016 44,015 48,353 55,389 59,905 61,744 62,627 64,356 64,843 19 5,374 2017 58,309 58,045 64,242 66,676 70,500 71,606 74,104 234 8,749 2018 48,517 48,810 56,024 61,643 66,400 68,217 568 6,931 2019 44,385 44,841 49,227 58,125 61,895 1,611 6,678 2020 36,206 37,918 41,829 46,537 3,012 4,190 2021 44,797 46,598 52,890 5,557 2,995 2022 51,112 57,873 10,142 3,037 2023 58,900 21,908 3,228 Total 587,147 43,051 Total lines Cumulative paid loss and allocated loss adjustment expenses, net of reinsurance Accident For the years ended December 31, Year 2014* 2015* 2016* 2017* 2018* 2019* 2020* 2021* 2022* 2023 2014 21,534 30,492 34,718 40,192 43,464 45,591 46,457 46,718 46,633 46,715 2015 18,241 29,690 36,393 45,634 49,747 51,123 52,979 54,129 54,568 2016 17,374 30,373 42,227 53,077 57,296 59,096 62,636 64,238 2017 20,768 35,964 48,209 56,834 62,014 67,757 72,259 2018 14,671 25,417 37,733 47,819 56,752 63,447 2019 12,197 23,066 31,650 42,743 53,228 2020 11,524 19,787 26,830 35,973 2021 15,892 25,293 34,559 2022 18,236 30,815 2023 — 24,656 Total $ 480,458 Net Unpaid losses and ALAE, years 2014 through 2023 $ 106,689 Unpaid losses and ALAE, prior to 2014* 160 Unpaid losses, LPT ( 10,928 ) Unpaid losses and ALAE, net of reinsurance $ 95,921 * Presented as unaudited required supplementary information. The following table reconciles the loss development information to the consolidated balance sheet for the year ended December 31, 2023, by reportable segment (dollars in thousands). December 31, Net unpaid losses claims and ALAE Commercial Lines $ 92,273 Personal Lines 3,648 Total unpaid losses and LAE, net of reinsurance 95,921 Reinsurance recoverable on losses and LAE Commercial Lines 68,981 Personal Lines 1,826 Total reinsurance recoverable on unpaid losses and LAE 70,807 ULAE expense 7,884 Total gross unpaid losses and LAE $ 174,612 Loss Duration Disclosure (unaudited) The following table represents the average annual percentage payout of incurred losses by age, net of reinsurance, for each reportable segment. Average annual percentage payout of incurred losses by age, net of reinsurance Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year Commercial Lines 27.3 % 21.6 % 18.6 % 12.8 % 9.2 % 4.9 % 2.9 % 1.5 % 0.7 % 0.5 % Personal Lines 83.1 % 11.3 % 5.3 % 0.3 % 0.0 % 0.0 % 0.0 % 0.0 % 0.0 % 0.0 % Total Lines 29.2 % 21.3 % 18.2 % 12.4 % 8.9 % 4.7 % 2.8 % 1.4 % 0.7 % 0.4 % |