Aspect Software Parent 10-Q 14 Nov 14 2014 Q3 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information	9 Months Ended
	Sep. 30, 2014	Oct. 31, 2014
Document and Entity Information [Abstract]	'	'
Entity Registrant Name	'Aspect Software Parent, Inc.	'
Entity Central Index Key	'0001506545	'
Document Type	'10-Q	'
Document Period End Date	30-Sep-14	'
Amendment Flag	'false	'
Document Fiscal Year Focus	'2014	'
Document Fiscal Period Focus	'Q3	'
Current Fiscal Year End Date	'--12-31	'
Entity Filer Category	'Non-accelerated Filer	'
Entity Common Stock, Shares Outstanding	'	1

Condensed_Consolidated_Balance

Condensed Consolidated Balance Sheets (unaudited) (USD $)	Sep. 30, 2014		Dec. 31, 2013
In Thousands, unless otherwise specified
Current assets:	'		'
Cash and cash equivalents	$12,243		$26,694
Accounts receivable, net	55,675		59,002
Receivable due from Aspect Software Group Holdings Ltd.	1,224		2,621
Deferred tax assets	9,660		9,197
Other current assets	19,703		21,020
Total current assets	98,505		118,534
Property, plant, and equipment, net	20,230		18,467
Intangible assets, net	62,866		72,832
Goodwill	750,858		750,785
Other assets	17,543		22,081
Total assets	950,002		982,699
Current liabilities:	'		'
Accounts payable	11,737		7,858
Current portion of long-term debt	10,663	[1]	37,851	[1]
Accrued liabilities	51,558		61,967
Deferred revenues	81,679		76,670
Total current liabilities	155,637		184,346
Deferred tax liabilities	22,393		31,876
Long-term deferred revenue	2,869		4,455
Long-term debt	765,823	[2]	770,079	[2]
Other long-term liabilities	50,199		36,603
Total liabilities	996,921		1,027,359
Commitments and contingencies	'		'
Shareholder's deficit:	'		'
Ordinary shares, $1.00 par value: 50,000 share authorized and 1 share issued	0		0
Additional paid-in capital	16,241		8,967
Accumulated other comprehensive loss	-4,528		-4,448
Accumulated deficit	-62,647		-54,449
Total Aspect Software Parent, Inc. shareholder's deficit	-50,934		-49,930
Noncontrolling interest	4,015		5,270
Total shareholder's deficit	-46,919		-44,660
Total liabilities and shareholder's deficit	$950,002		$982,699
[1]	$3.5 million held by a minority shareholder of Aspect Software Group Holdings Ltd. as of December 31, 2013.
[2]	$50.0 million held by a related party as of September 30, 2014 and December 31, 2013.

Condensed_Consolidated_Balance1

Condensed Consolidated Balance Sheets (Parenthetical) (unaudited) (USD $)	Sep. 30, 2014	Dec. 31, 2013
In Millions, except Share data, unless otherwise specified
Statement of Financial Position [Abstract]	'	'
Ordinary shares, par value, USD per share	$1	$1
Ordinary shares, authorized	50,000	50,000
Ordinary shares, issued	1	1
Long-term debt held by a related party	$50	$50
Long-term debt held by a minority shareholder	'	$3.50

Condensed_Consolidated_Stateme

Condensed Consolidated Statements of Operations (unaudited) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Net revenues:	'	'	'	'
Product revenue	$21,408	$18,230	$51,189	$50,338
Maintenance revenue	59,599	64,676	183,519	196,586
Services revenue	19,794	17,712	59,777	58,517
Hosting and managed services revenue	12,649	7,894	34,237	8,042
Total net revenues	113,450	108,512	328,722	313,483
Cost of revenues:	'	'	'	'
Cost of product revenue	6,071	4,107	15,276	13,638
Cost of maintenance revenue	15,768	17,702	49,284	52,690
Cost of services revenue	19,198	18,260	56,197	52,281
Cost of hosting and managed services revenue	6,435	2,581	18,369	2,583
Amortization expense for acquired intangible assets	'	'	9,879	26,135
Total cost of revenues	48,697	44,624	142,800	125,840
Gross profit	64,753	63,888	185,922	187,643
Operating expenses:	'	'	'	'
Research and development	12,500	13,643	39,191	37,495
Selling, general and administrative	29,561	33,975	94,121	94,480
Restructuring credits	0	0	0	-46
Total operating expenses	44,096	54,414	139,517	153,416
(Loss) income from operations	20,657	9,474	46,405	34,227
Interest and other expense, net	-19,208	-18,690	-57,091	-50,814
(Loss) income before income taxes	1,449	-9,216	-10,686	-16,587
Benefit from income taxes	-846	-17,135	-1,233	-18,230
Net income (loss)	2,295	7,919	-9,453	1,643
Less: Net loss attributable to noncontrolling interest	-509	0	-1,255	0
Net income (loss) attributable to Aspect Software Parent, Inc.	2,804	7,919	-8,198	1,643
Cost of revenues	'	'	'	'
Cost of revenues:	'	'	'	'
Amortization expense for acquired intangible assets	1,225	1,974	3,674	4,648
Operating expenses	'	'	'	'
Cost of revenues:	'	'	'	'
Amortization expense for acquired intangible assets	$2,035	$6,796	$6,205	$21,487

Condensed_Consolidated_Stateme1

Condensed Consolidated Statements of Comprehensive Loss (unaudited) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Statement of Comprehensive Income [Abstract]	'	'	'	'
Net (loss) income	$2,295	$7,919	($9,453)	$1,643
Change in cumulative translation adjustment	759	-835	-80	-758
Comprehensive income (loss)	3,054	7,084	-9,533	885
Comprehensive loss attributable to noncontrolling interest	-509	0	-1,255	0
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	$3,563	$7,084	($8,278)	$885

Condensed_Consolidated_Stateme2

Condensed Consolidated Statements of Shareholders' Deficit (unaudited) (USD $)	Total	Parent	Ordinary Shares	Additional Paid-In Capital	Accumulated Other Comprehensive (Loss) Income	Accumulated Deficit	Non-controlling Interest
In Thousands, except Share data, unless otherwise specified
Beginning balance, value at Dec. 31, 2013	($44,660)	($49,930)	$0	$8,967	($4,448)	($54,449)	$5,270
Beginning balance, shares at Dec. 31, 2013	'	'	1	'	'	'	'
Increase (Decrease) in Stockholders' Equity [Roll Forward]	'	'	'	'	'	'	'
Net (loss) income	-9,453	-8,198	'	'	'	-8,198	-1,255
Other comprehensive loss	-80	-80	'	'	-80	'	'
Additional contribution from Aspect Software Group Holdings, Ltd.	7,274	7,274	'	7,274	'	'	'
Ending balance, value at Sep. 30, 2014	($46,919)	($50,934)	$0	$16,241	($4,528)	($62,647)	$4,015
Ending balance, shares at Sep. 30, 2014	'	'	1	'	'	'	'

Condensed_Consolidated_Stateme3

Condensed Consolidated Statements of Cash Flows (unaudited) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013
Cash flows from operating activities:	'	'
Net (loss) income	($9,453)	$1,643
Reconciliation of net (loss) income to net cash and cash equivalents provided by operating activities:	'	'
Depreciation	6,839	5,591
Amortization expense for acquired intangible assets	9,879	26,135
Non-cash interest expense	4,508	4,383
Non-cash compensation expense	270	429
Increase to accounts receivable allowances	2,284	920
Deferred income taxes	-9,986	-18,853
Changes in operating assets and liabilities:	'	'
Accounts receivable	2,090	4,208
Receivable due from Aspect Software Group Holdings Ltd.	1,397	-150
Other current assets and other assets	1,065	3,026
Accounts payable	2,162	-2,589
Accrued liabilities and other liabilities	4,023	-9,278
Deferred revenues	4,053	-68
Net cash and cash equivalents provided by operating activities	19,131	15,397
Cash flows from investing activities:	'	'
Cash paid for acquisitions, net of cash acquired	0	-142,064
Purchases of property and equipment	-8,660	-8,953
Purchase of investment	0	-1,852
Net cash and cash equivalents used in investing activities	-8,660	-152,869
Cash flows from financing activities:	'	'
Repayment of borrowings	-46,800	-16,100
Borrowings under debt facilities	15,000	110,000
Debt issuance costs in connection with borrowings	0	-5,538
Proceeds received from capital contribution	7,004	0
Net cash and cash equivalents (used in) provided by financing activities	-24,796	88,362
Effect of exchange rate changes on cash	-126	-1,034
Net decrease in cash and cash equivalents	-14,451	-50,144
Cash and cash equivalents:	'	'
Beginning of period	26,694	80,838
End of period	12,243	30,694
Supplemental disclosure of cash flow information	'	'
Cash paid for interest	44,162	40,185
Cash paid for income taxes	$1,553	$2,277

Description_of_Business_Basis_

Description of Business, Basis of Presentation and Recent Accounting Standards	9 Months Ended
	Sep. 30, 2014
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND RECENT ACCOUNTING STANDARDS	'
	DESCRIPTION OF BUSINESS, BASIS OF PRESENTATION AND RECENT ACCOUNTING STANDARDS
	Description of Business
	Aspect Software Parent, Inc. (together with its subsidiaries, “Aspect Software” or the “Company”), a subsidiary of Aspect Software Group Holdings Ltd., a Cayman Islands company, provides customer engagement solutions such as; unified interaction management, workforce optimization, and back-office solutions to improve the customer experience. The Company’s technologies streamline and enhance customer-facing business processes by optimizing workflows across multiple communication channels and automating smarter business processes across the contact center and related functions. The Company offers the business and technology expertise to help its customers build, enhance and sustain relationships with their customers by bringing enterprise technologies like customer relationship management ("CRM") and content management together with unified multi-channel communications and effective people management to enrich customer interactions.
	Basis of Presentation
	The accompanying unaudited interim condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”) for interim financial reporting. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States (“GAAP”). In the opinion of management, the financial information reflects all adjustments, consisting of adjustments of a normal recurring nature necessary to present fairly the financial position, results of operations, and cash flows of the Company for the periods presented. The results of operations for the three and nine months ended September 30, 2014, are not necessarily indicative of the results to be expected for the full year or any future periods. For further information, refer to the consolidated financial statements and footnotes for the year ended December 31, 2013, included in the Annual Report of Aspect Software Group Holdings Ltd. on Form 10-K (File No. 333-170936). The accompanying condensed consolidated financial statements include amounts of Aspect Software Parent, Inc. and its wholly and majority owned subsidiaries. On August 1, 2014, Aspect Software Parent Inc. (“Parent”) provided notice to the trustee of the 10 5/8% senior second lien notes due 2017 (the “Notes”) issued by Aspect Software, Inc., a Delaware corporation (“Aspect”) and guaranteed by Parent, Aspect Software Group Holdings Ltd (“Holdings”) and certain subsidiaries of Aspect, that, as of June 30, 2014, Parent no longer intended to satisfy its reporting obligations under the indenture governing the Notes (the “Indenture”) by providing financial information relating to Holdings.  Accordingly, Holdings’ guarantee of the Notes was released pursuant to Section 10.05 of the Indenture. By virtue of the release of the guarantee, Holdings’ guarantee of the obligations under the Credit Agreement dated as of May 7, 2010, among Parent, Aspect, the lenders party thereto and the administrative agent and syndication agent (the “Credit Agreement”) is automatically released by its terms. In connection with the release of Holdings’ guarantee of the Notes, Holdings will no longer file reports with the Securities and Exchange Commission to satisfy Parent’s reporting obligations under Section 4.03 of the Indenture.  Parent will comply with Section 4.03 by filing all quarterly, annual and current reports that would be required to be filed with the SEC as if it were required to file such reports.  All intercompany amounts related to the Company's consolidated subsidiaries have been eliminated in consolidation.
	Recent Accounting Standards
	In August 2014, the FASB issued ASU No. 2014-15, Disclosure of Uncertainties About an Entity’s Ability to Continue as a Going Concern, which provides guidance on determining when and how to disclose going-concern uncertainties in the financial statements.  The new standard requires management to perform interim and annual assessments of an entity’s ability to continue as a going concern within one year of the date the financial statements are issued.  An entity must provide certain disclosures if conditions or events raise substantial doubt about the entity’s ability to continue as a going concern. The ASU applies to all entities and is effective for annual periods ending after December 15, 2016, and interim periods thereafter, with early adoption permitted.
	In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update No. 2014-09, Revenue from Contracts with Customers ("ASU 2014-09"). ASU 2014-09 outlines a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers and supersedes most current revenue recognition guidance, including industry-specific guidance. This new guidance is effective for annual reporting periods (including interim reporting periods within those periods) beginning after December 15, 2016; early adoption is not permitted. Entities have the option of using either a full retrospective or a modified approach to adopt the guidance. This update could impact the timing and amounts of revenue recognized. The Company is currently evaluating the method of adoption and the effect that implementation of this update will have on its consolidated financial position and results of operations upon adoption.
	In July 2013, the FASB issued Accounting Standards Update No. 2013-11, Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists ("ASU 2013-11"). ASU 2013-11 clarifies guidance and eliminates diversity in practice on the presentation of unrecognized tax benefits when a net operating loss carryforward, a similar tax loss, or a tax credit carryforward exists at the reporting date. This new guidance is effective on a prospective basis for fiscal years and interim reporting periods within those years, beginning after December 15, 2013. The Company adopted the new guidance as of January 1, 2014. There has been no impact to the Company’s financial position or results of operations.
	There were various updates recently issued, most of which represented technical corrections to the accounting literature or application to specific industries. None of the updates are expected to a have a material impact on the Company’s financial position, results of operations or cash flows.

Revenue_Recognition

Revenue Recognition	9 Months Ended
	Sep. 30, 2014
Revenue Recognition [Abstract]	'
REVENUE RECOGNITION	'
	REVENUE RECOGNITION
	The Company derives its revenue from (i) product revenues, which typically include perpetual software licenses and hardware, (ii) service revenues, which include software license updates and product support, installation, consulting and education and (iii) hosting and managed services revenues, which include subscription fees for access to and use of our on-demand applications. Revenues from products and services have been derived from sales to end users through the Company's direct sales force, distributors and resellers.
	The Company recognizes revenue from the sale of software licenses and hardware (the “Product”) when persuasive evidence of an arrangement exists, the Product has been delivered, the fee is fixed or determinable and collection of the resulting receivable is probable. Revenue recognition for software licenses with multiple-element arrangements generally requires recognition of revenue using the residual method. Under the residual method, the portion of the total arrangement fee attributable to undelivered elements is deferred based upon its vendor-specific objective evidence (“VSOE”) of fair value, or the stated amount if higher, and subsequently recognized as the service is delivered. The difference between the total arrangement fee and the amount deferred for the undelivered elements is recognized as revenue related to the delivered elements, which is generally Product.
	Certain of the Company's multiple-element arrangements include software and hardware components that function together to deliver the product's essential functionality. When these software and non-software elements are sold together, the Company believes the arrangements meet the scope exception in Accounting Standards Codification 985-605, Software Revenue Recognition, (“ASC 985-605") because of (i) the infrequency of the tangible product's sale without a software element, (ii) the degree of integration between the tangible product and the software element, which is considered significant and (iii) the non-software element of the tangible product's substantive contributions to the tangible product's essential functionality. For these multiple-element arrangements, the Company allocates the total arrangement fee to all deliverables based on a selling price hierarchy. The selling price for a deliverable is based on VSOE, if available, third party evidence (“TPE"), if VSOE is not available, or estimated selling price (“ESP”), if neither VSOE nor TPE is available. The Company generally expects that it will not be able to establish TPE due to the nature of the products sold and the markets in which it competes, and therefore relies upon VSOE or ESP in allocating the arrangement's fee. Once the arrangement fee has been allocated to each deliverable, revenue is recognized as each item is delivered.
	VSOE generally exists only when the Company sells the deliverable separately and is the price actually charged by the Company for that deliverable. The Company has established VSOE for support and maintenance services, certain professional services, and education services.
	ESP reflects the Company's best estimate of what the selling prices of elements would be if they were sold regularly on a standalone basis. ESP is based upon all reasonably available information including both market data and conditions and entity-specific factors. These factors include market trends and competitive conditions, product maturity, differences related to geography, distribution channel, deal size, and cumulative customer purchases. The Company has established ESP for software licenses, hardware and subscriptions and reviews them annually or more frequently when a significant change in the Company's business or selling practices occurs.
	Delivery generally occurs when the Product is delivered to a common carrier at the Company's loading dock unless title and risk of loss transfers upon delivery to the customer. In sales transactions through a distributor or reseller, the Company generally recognizes revenues upon shipment to the distributor, reseller or identified end user, as applicable.
	At the time of the Product sale, the Company assesses whether the fee associated with the revenue transaction is fixed or determinable and whether collection is probable. The assessment of whether the fee is fixed or determinable is based in part on the payment terms associated with the transaction. If any portion of a fee is due beyond the Company's normal payment terms, the Company evaluates the specific facts and circumstances to determine if the fee is fixed or determinable. If it is determined that the fee is not fixed or determinable, the Company recognizes revenue as the fees become due. If the Company determines that collection of a fee is not probable, then the Company will defer the entire fee and recognize revenue upon receipt of cash.
	Product revenue for software licenses sold on a perpetual basis, along with hardware, is recognized at the inception of the arrangement, presuming all other relevant revenue recognition criteria are met. Product revenue for software sold on a non-perpetual basis (Rental or Term) is recognized ratably over the license term.
	In connection with the sale of its software licenses, the Company sells support and maintenance services, which are recognized ratably over the term of the arrangement, typically one year. Under support and maintenance services, customers receive unspecified software product upgrades, maintenance and patch releases during the term, as well as internet and telephone access to technical support personnel.
	Many of the Company's software arrangements also include professional services for consulting and implementation sold under separate agreements. Professional services revenue from these arrangements is generally accounted for separately from the software license because the services qualify as a separate element under ASC 985-605. The more significant factors considered in determining whether professional services revenue should be accounted for separately include (i) the nature of the services and whether they are essential to the functionality of the licensed product, (ii) the degree of risk, (iii) the availability of services from other vendors, (iv) the timing of payments and (v) the impact of milestones or acceptance criteria on the realizability of the software license fee. Professional services revenue under these arrangements, as well as when sold on a standalone basis, is generally recognized as the services are performed.
	The Company recognizes revenue associated with education as these services are performed.
	Hosting and managed services revenue reflects subscription and other recurring revenues which includes fees for access rights to software solutions offered under a subscription-based delivery model where the users do not take possession of the software. Under this model, the software applications are hosted by us or by a third party and the customer accesses and uses the software on an as-needed basis over the internet or via a dedicated line. The underlying arrangements typically (i) include a single fee for the service that is billed monthly, quarterly or annually, (ii) cover a period from 12 to 36 months and (iii) do not provide the customer with an option to take delivery of the software at any time during or after the subscription term. Hosting revenues are recognized ratably over the subscription term beginning on the commencement dates of each contract, which is the date the Company's hosting and managed services are made available to the customer. Professional services revenue for consulting or training services, when sold with hosted offerings, are accounted for separately if they have standalone value to the customer. The Company believes its professional services have standalone value because those services are sold separately by us and similar services are sold by other vendors. In addition, the Company’s hosted offerings have standalone value as such offerings are often sold separately. The deferred revenue balance on the Company's condensed consolidated balance sheet does not represent the total contract value of annual or multi-year, non-cancelable hosting agreements. Unbilled deferred revenue represents future billings under hosting agreements that have not been invoiced and, accordingly, are not recorded in deferred revenue. Typical contract length is between 12 and 36 months for the Company's hosting and managed services subscriptions.
	Deferred revenues primarily represent payments received from customers for software licenses and updates, hardware, product support, installation services, educational services and hosting prior to satisfying the revenue recognition criteria related to those payments.The deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable hosting and managed services agreements. Deferred revenue that will be recognized during the succeeding twelve month period is recorded as current deferred revenue and the remaining portion is recorded as noncurrent.
	The Company records its estimate for customer returns or other customer allowances as a reduction in revenues. In determining the Company’s revenue reserve estimate, and in accordance with internal policy, the Company relies on historical data and known returned goods in transit. These factors, and unanticipated changes in the economic and industry environment, could cause the Company’s return estimates to differ from actual results.

Business_Combinations

Business Combinations	9 Months Ended
	Sep. 30, 2014
Business Combinations [Abstract]	'
BUSINESS COMBINATIONS	'
	BUSINESS COMBINATIONS
	BRIGHT PATTERN
	On October 4, 2013, the Company acquired a 54% interest in Bright Pattern, a leading provider of next generation cloud-based contact center and customer experience management solutions. The Company concurrently entered into a reseller agreement which grants Aspect the right to market and distribute Bright Pattern's products and services. The investment in Bright Pattern led to Aspect’s release of Zipwire.
	The total purchase price paid by the Company was $6.7 million. The acquisition of Bright Pattern was accounted for as a purchase of a business under ASC 805 Business Combinations. Accordingly, the results of Bright Pattern have been included in the consolidated financial statements since the date of acquisition with the non-controlling interest deducted to arrive at net income. Pro forma results of operations have not been presented because the effects of the acquisition were not material to the Company's financial results.
	The purchase price was allocated to the tangible and intangible assets acquired and liabilities assumed based on a preliminary estimate of their fair values. The excess purchase price over those values was recorded as goodwill. The factors contributing to the recognition of goodwill were based upon the Company's determination that several strategic and synergistic benefits are expected to be realized from the combination. None of the goodwill is expected to be deductible for tax purposes. The fair values assigned to tangible and intangible assets acquired and liabilities assumed were based on management's estimates and assumptions, and other information compiled by management. Purchased intangibles with finite lives will be amortized over the respective estimated useful life using a method that is based on estimated future cash flows, as the Company believes this will approximate the pattern in which the economic benefits of the asset will be utilized (approximately 5-7 years).
	The total purchase price for Bright Pattern has been allocated as follows (in thousands):
	Description	Amount
	Current assets, including $3,541 of acquired cash	$	3,651
	Goodwill	5,712
	Customer relationships	690
	Tradename and Trademarks	350
	Technology	5,550
	Total assets acquired	15,953
	Current liabilities	(1,101		)
	Deferred tax liabilities	(2,537		)
		12,315
	Less: noncontrolling interest	(5,665		)
	Net assets acquired	$	6,650
	The initial allocation of the purchase price of the acquired assets and liabilities as of December 31, 2013 was based on provisional measurements of fair value as determined by management.  During the nine months ended September 30, 2014, the Company revised its assessment of the fair value of the non-controlling interest in Bright pattern, which resulted in a decrease of approximately $0.7 million to goodwill and non-controlling interest on the balance sheet and revised its estimate of deferred tax liabilities, which resulted in the recognition of $2.5 million of deferred tax liabilties and goodwill.  This adjustment has been reflected in the December 31, 2013 balances of non-controlling interest and goodwill in the accompanying condensed consolidated balance sheets.

Equity

Equity	9 Months Ended
	Sep. 30, 2014
Equity [Abstract]	'
EQUITY	'
	EQUITY
	Stock-based compensation expense is reflected within the Company’s condensed consolidated statements of operations as follows (in thousands):
		Nine Months Ended
		September 30,
		2014		2013
	Cost of services	$	98	$	106
	Research and development	74		144
	Selling, general and administrative	98		179
	Total	$	270	$	429

Fair_Value

Fair Value	9 Months Ended
	Sep. 30, 2014
Fair Value Disclosures [Abstract]	'
FAIR VALUE	'
	FAIR VALUE
	Financial Assets and Liabilities Recorded at Fair Value
	The following table summarizes the Company’s fair value hierarchy for its financial assets and liabilities measured at fair value as of September 30, 2014 (in thousands):
		Total		Quoted		Observable		Unobservable
		Fair Value		Prices in		Inputs		Inputs
				Active Markets		(Level 2)		(Level 3)
				(Level 1)
	Assets
	Cash and cash equivalents	$	12,243	$	12,243	$	—	$	—
	The following table summarizes the Company’s fair value hierarchy for its financial assets and liabilities measured at fair value as of December 31, 2013 (in thousands):
		Total		Quoted		Observable		Unobservable
		Fair Value		Prices in		Inputs		Inputs
				Active Markets		(Level 2)		(Level 3)
				(Level 1)
	Assets
	Cash and cash equivalents	$	26,694	$	26,694	$	—	$	—
	Financial Assets and Liabilities Not Recorded at Fair Value
	The estimated fair values of the amounts borrowed under the Company's debt obligations were based on a Level 2 input using quotes from third-party banks for the Company's debt which is subject to infrequent transactions (i.e. a less active market). As of September 30, 2014 and December 31, 2013, the Company's first lien credit facility had a fair value of approximately $456.2 million and $476.7 million, respectively. As of September 30, 2014 and December 31, 2013, the Company's senior second lien notes had a fair value of approximately $317.6 million and $322.4 million, respectively. The fair value of the Company's unsecured note payable to a minority shareholder approximates book value as of December 31, 2013.
	On February 4, 2013 the Company purchased 1,712,392 ordinary shares of eg solutions plc. ("eg"), a back office optimization software company in the United Kingdom at a cost of approximately £1.25 million, or $1.9 million. The Company concurrently entered into a reseller agreement which grants Aspect the right to market and distribute eg's products and services in all territories with exclusivity rights in all territories other than Europe, Middle East and Africa. The Company must achieve minimum annual revenue targets to maintain the exclusivity rights and was issued a conditional warrant to purchase up to 400,000 shares ,which is approximately 2% of its current outstanding equity, at a price of 0.79 pence per share based upon annual revenue levels within the first two years of the agreement. The Company recorded the acquired shares at cost and has accounted for this investment under the equity method. Under this method, the Company recorded a reduction in the investment of less than $0.1 million in the first half of 2014 for its proportionate share of eg’s net loss based on the most recently available financial statements.

Goodwill

Goodwill	9 Months Ended
	Sep. 30, 2014
Goodwill and Intangible Assets Disclosure [Abstract]	'
GOODWILL	'
	GOODWILL
	Changes in the carrying amount of goodwill are as follows (in thousands):
	Balance as of December 31, 2013	$	750,785
	Foreign currency translation	73
	Balance as of September 30, 2014	$	750,858
	The Company recognized a change in estimate of $2.9 million, which has been reflected retrospectively in the December 31, 2013 balance of goodwill, with an offset primarily to deferred tax liabilities, relating to an adjustment in connection with finalizing estimates for purchase price allocation for the Voxeo and Bright Pattern acquisitions.

Income_Taxes

Income Taxes	9 Months Ended
	Sep. 30, 2014
Income Tax Disclosure [Abstract]	'
INCOME TAXES	'
	INCOME TAXES
	The Company accounts for income taxes in accordance with ASC 740, Accounting for Income Taxes. Under ASC 740, each interim period is considered an integral part of the annual period and tax expense is measured using an estimated annual effective tax rate. The Company is required, at the end of each interim reporting period, to make its best estimate of the annual effective tax rate for the full fiscal year and use that rate to provide for income taxes on a current year-to-date basis. However, if the Company is unable to make a reliable estimate of its annual effective tax rate, the actual effective tax rate for the year-to-date may be the best estimate of the annual effective tax rate. The precision required in estimating the annual effective tax rate is so high that it is not practical for the Company to make a reliable estimate for this purpose. Therefore, the Company has appropriately provided for income tax based on the actual effective tax rate for the year to date results.
	The Company’s income tax benefit was $0.8 million and $1.2 million for the three and nine months ended September 30, 2014, respectively compared to an income tax benefit of $17.1 million and $18.2 million for the three and nine months ended September 30, 2013, respectively. The Company’s tax benefit in each period differs from the amount resulting from applying statutory rates primarily due to foreign operations in lower tax jurisdictions, tax reserve adjustments, valuation allowance adjustments and benefits recorded for tax credits.
	The Company’s total unrecognized tax benefits were approximately $33.8 million as of September 30, 2014. The amount of unrecognized tax benefits could be reduced upon closure of tax examinations or if the statute of limitations on certain tax filings expires without assessment from the relevant tax authorities. During the three months ended September 30, 2014, the Company increased its uncertain tax positions for items related to prior years by approximately $7.4 million. In addition, during the three months ended September 30, 2014, the Company increased its uncertain tax positions for items related to the current year by approximately $11.2 million. During the three months ended September 30, 2014, the Company decreased its uncertain tax positions for items related to prior years by approximately$3.3 million due to the lapse in the statute of limitations. The Company believes that it is reasonably possible that there could be a reduction in unrecognized tax benefits during the next 12 months of approximately $1.5 million.

Contingencies

Contingencies	9 Months Ended
	Sep. 30, 2014
Commitments and Contingencies Disclosure [Abstract]	'
CONTINGENCIES	'
	CONTINGENCIES
	Litigation
	The Company, from time to time, is party to litigation arising in the ordinary course of its business. Management does not believe that the outcome of these claims will have a material adverse effect on the consolidated financial condition of the Company based on the nature and status of proceedings at this time.
	At each reporting period, the Company evaluates whether or not a potential loss amount or a potential range of loss is probable and reasonably estimable under the provisions of the authoritative guidance that addresses accounting for contingencies. Legal costs are expensed as incurred.

Related_Party_Transactions

Related Party Transactions	9 Months Ended
	Sep. 30, 2014
Related Party Transactions [Abstract]	'
RELATED PARTY TRANSACTIONS	'
	RELATED PARTY TRANSACTIONS
	The Company incurred advisory fees from Holdings' majority shareholder totaling $0.5 million for the three months ended September 30, 2014 and 2013, and $1.5 million for the nine months ended September 30, 2014 and 2013. The fees related to management and advisory services rendered in connection with a consulting agreement entered into by both parties. The advisory fees are included in general and administrative expenses in the accompanying condensed consolidated statements of operations, with a related accrued expense amount of $2.5 million and $1.0 million as of September 30, 2014 and December 31, 2013, respectively.
	As of September 30, 2014 and December 31, 2013, approximately $50.0 million of the second lien credit facility was held by a corporation owned by certain of Holdings' shareholders to which the Company paid semi-annual interest of $2.7 million during the nine months ended September 30, 2014 and 2013. The Company had accrued interest expense of approximately $2.0 million and $0.7 million related to certain of Holdings' shareholders' second lien credit facility holdings as of September 30, 2014 and December 31, 2013, respectively.
	In March 2014, the majority shareholder of Holdings' acquired LiveVox, Inc. (“LiveVox”) a leading provider of cloud contact center solutions. The Company concurrently entered into a strategic partnership with LiveVox which initially focuses on a joint go to market between the companies. Aspect and LiveVox will cross-license and cross-sell each other’s products to better serve current and new customers. The companies will leverage the scale of both organizations to optimize efficiencies in network and telco infrastructure. The Company’s Chief Executive Officer, Stew Bloom, was appointed to the board of directors of LiveVox. There were no amounts recorded in the accompanying condensed consolidated statements of operations or condensed consolidated balance sheet during the nine months ended September 30, 2014 as a result of this partnership.

Subsequent_Events

Subsequent Events	9 Months Ended
	Sep. 30, 2014
Subsequent Events [Abstract]	'
SUBSEQUENT EVENTS	'
	SUBSEQUENT EVENTS
	On November 7, 2014, Aspect Software, Inc., the Company's main operating subsidiary, amended its Credit Facility to provide the appropriate level of flexibility to execute the Company's strategy and absorb the current volatility inherent in its business. The amended Credit Facility maintains the $457.5 million senior secured term loan ("Term Loan") maturing May 7, 2016 and extended the $30.0 million senior secured revolving facility ("Revolver") to a maturity date of February 7, 2016. The Credit Facility can be increased by $100.0 million under certain circumstances.
	The Credit Facility contains three financial maintenance covenants, each measured for the most recent four fiscal quarter period: 1) a leverage ratio (debt divided by EBITDA, each as defined in the Credit Facility) 2) a Term loan leverage ratio (Term Loan debt divided by EBITDA, each as defined in the Credit Facility) and 3) an interest coverage ratio (EBITDA divided by cash interest expense, each as defined in the Credit Facility). EBITDA, as defined in the Credit Facility, excludes certain items including non-recurring charges, acquisition related adjustments to revenue, stock compensation and impairments.
	In exchange for the lenders resetting the loan covenants for each quarterly period from September 30, 2014 through December 31, 2015, the amendment required the Company to pay consent fees that totaled approximately $3 million upon effectiveness and in the event the debt has not been refinanced prior to June 30, 2015, the annual interest rate will increase by 25 basis points and an additional 50 basis points fee will be payable in kind by the issuance of additional Term Loans.
	In connection with the amendment, certain holders of Aspect Software Group Holdings’ Class L shares also elected to invest another $20.0 million of cash into the Company through the purchase of additional shares.
	The Company has evaluated all subsequent events and determined that there are no additional material recognized or unrecognized subsequent events requiring disclosure.

Supplemental_Guarantor_Condens

Supplemental Guarantor Condensed Consolidating Financials	9 Months Ended
	Sep. 30, 2014
Condensed Financial Information of Parent Company Only Disclosure [Abstract]	'
SUPPLEMENTAL GUARANTOR CONDENSED CONSOLIDATING FINANCIALS	'
	SUPPLEMENTAL GUARANTOR CONDENSED CONSOLIDATING FINANCIALS
	The Company’s debt issued in May 2010 is fully and unconditionally and jointly and severally guaranteed by Aspect Software Parent, Inc. and each of its domestic subsidiaries. Aspect Software Inc. is the issuer of the Company’s debt. Each of the guarantor subsidiaries is 100% owned, directly or indirectly by Aspect Software Parent, Inc. The following represents the supplemental condensed financial information of Aspect Software Parent, Inc. and its guarantor and non-guarantor subsidiaries, as of September 30, 2014 and December 31, 2013, and for the three and nine months ended September 30, 2014 and 2013.
	Supplemental Condensed Consolidating Balance Sheet (unaudited)
	September 30, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Assets
	Current assets:
	Cash and cash equivalents	$	424		$	11,819		$	—		$	12,243
	Accounts receivable, net	60,907			67,158			(72,390		)	55,675
	Receivable due from Aspect Software Group Holdings Ltd.	1,224			—			—			1,224
	Deferred tax assets	7,934			1,726			—			9,660
	Other current assets	14,039			5,664			—			19,703
	Total current assets	84,528			86,367			(72,390		)	98,505
	Property, plant, and equipment, net	17,538			2,692			—			20,230
	Intangible assets, net	53,519			9,347			—			62,866
	Goodwill	717,332			33,526			—			750,858
	Investment in subsidiaries	62,287			—			(62,287		)	—
	Other assets	8,507			9,036			—			17,543
	Total assets	$	943,711		$	140,968		$	(134,677	)	$	950,002
	Liabilities and shareholder's equity (deficit)
	Current liabilities:
	Accounts payable	$	53,509		$	30,618		$	(72,390	)	$	11,737
	Current portion of long-term debt	10,663			—			—			10,663
	Accrued liabilities	38,519			13,039			—			51,558
	Deferred revenues	59,160			22,519			—			81,679
	Total current liabilities	161,851			66,176			(72,390		)	155,637
	Deferred tax liabilities	21,943			450			—			22,393
	Long-term deferred revenue	1,924			945			—			2,869
	Long-term debt	765,823			—			—			765,823
	Other long-term liabilities	39,089			11,110			—			50,199
	Total liabilities	990,630			78,681			(72,390		)	996,921
	Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	(46,919		)	58,272			(62,287		)	(50,934		)
	Noncontrolling interest	—			4,015			—			4,015
	Total shareholder's (deficit) equity	(46,919		)	62,287			(62,287		)	(46,919		)
	Total liabilities and shareholder's (deficit) equity	$	943,711		$	140,968		$	(134,677	)	$	950,002
	Supplemental Condensed Consolidating Balance Sheet (unaudited)
	December 31, 2013
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Assets
	Current assets:
	Cash and cash equivalents	$	3,764		$	22,930		$	—		$	26,694
	Accounts receivable, net	76,387			50,657			(68,042		)	59,002
	Receivable due from Aspect Software Group Holdings Ltd.	2,621			—			—			2,621
	Deferred tax assets	7,934			1,263			—			9,197
	Other current assets	14,958			6,062			—			21,020
	Total current assets	105,664			80,912			(68,042		)	118,534
	Property, plant, and equipment, net	16,396			2,071			—			18,467
	Intangible assets, net	61,922			10,910			—			72,832
	Goodwill	717,334			33,451			—			750,785
	Investment in subsidiaries	45,047			—			(45,047		)	—
	Other assets	13,094			8,987			—			22,081
	Total assets	$	959,457		$	136,331		$	(113,089	)	$	982,699
	Liabilities and shareholder's equity (deficit)
	Current liabilities:
	Accounts payable	$	35,963		$	39,937		$	(68,042	)	$	7,858
	Current portion of long-term debt	37,851			—			—			37,851
	Accrued liabilities	49,354			12,613			—			61,967
	Deferred revenues	52,330			24,340			—			76,670
	Total current liabilities	175,498			76,890			(68,042		)	184,346
Deferred tax liabilities	31,425			451			—			31,876
Long-term deferred revenue	3,047			1,408			—			4,455
Long-term debt	770,079			—			—			770,079
Other long-term liabilities	24,068			12,535			—			36,603
Total liabilities	1,004,117			91,284			(68,042		)	1,027,359
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	(44,660		)	39,777			(45,047		)	(49,930		)
Noncontrolling interest	—			5,270			—			5,270
Total shareholder's (deficit) equity	(44,660		)	45,047			(45,047		)	(44,660		)
Total liabilities and shareholder's (deficit) equity	$	959,457		$	136,331		$	(113,089	)	$	982,699
Supplemental Condensed Consolidating Statement of Operations (unaudited)
For the Three Months Ended September 30, 2014
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net revenues	$	74,048		$	49,156		$	(9,754	)	$	113,450
Cost of revenues	35,233			23,218			(9,754		)	48,697
Gross profit	38,815			25,938			—			64,753
Operating expenses:
Research and development	9,290			3,210			—			12,500
Selling, general and administrative	17,327			12,234			—			29,561
Amortization expense for acquired intangible assets	1,741			294			—			2,035
Total operating expenses	28,358			15,738			—			44,096
Income from operations	10,457			10,200			—			20,657
Interest and other income (expense), net	(15,109		)	(4,099		)	—			(19,208		)
(Loss) income before income taxes	(4,652		)	6,101			—			1,449
(Benefit from) provision for income taxes	(1,897		)	1,051			—			(846		)
Equity in earnings of subsidiaries	5,559			—			(5,559		)	—
Net income (loss)	2,804			5,050			(5,559		)	2,295
Less: Net loss attributable to noncontrolling interest	—			(509		)	—			(509		)
Net income (loss) attributable to Aspect Software Parent, Inc.	$	2,804		$	5,559		$	(5,559	)	$	2,804
For the Three Months Ended September 30, 2013
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net revenues	$	74,703		$	39,412		$	(5,603	)	$	108,512
Cost of revenues	32,895			17,332			(5,603		)	44,624
Gross profit	41,808			22,080			—			63,888
Operating expenses:
Research and development	11,409			2,234			—			13,643
Selling, general and administrative	22,617			11,358			—			33,975
Amortization expense for acquired intangible assets	6,540			256			—			6,796
Total operating expenses	40,566			13,848			—			54,414
Income from operations	1,242			8,232			—			9,474
Interest and other income (expense), net	54			(18,744		)	—			(18,690		)
Income (loss) before income taxes	1,296			(10,512		)	—			(9,216		)
Provision for (benefit from) income taxes	(19,308		)	2,173			—			(17,135		)
Equity in earnings of subsidiaries	(12,513		)	—			12,513			—
Net income (loss)	$	8,091		$	(12,685	)	$	12,513		$	7,919
Supplemental Condensed Consolidating Statement of Operations (unaudited)
For the Nine Months Ended September 30, 2014
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net revenues	$	219,090		$	129,284		$	(19,652	)	$	328,722
Cost of revenues	104,685			57,767			(19,652		)	142,800
Gross profit	114,405			71,517			—			185,922
Operating expenses:
Research and development	29,894			9,297			—			39,191
Selling, general and administrative	59,987			34,134			—			94,121
Amortization expense for acquired intangible assets	5,324			881			—			6,205
Total operating expenses	95,205			44,312			—			139,517
Income from operations	19,200			27,205			—			46,405
Interest and other income (expense), net	(48,703		)	(8,388		)	—			(57,091		)
(Loss) income before income taxes	(29,503		)	18,817			—			(10,686		)
(Benefit from) provision for income taxes	(4,037		)	2,804			—			(1,233		)
Equity in earnings of subsidiaries	17,268			—			(17,268		)	—
Net (loss) income	(8,198		)	16,013			(17,268		)	(9,453		)
Less: Net loss attributable to noncontrolling interest	—			(1,255		)	—			(1,255		)
Net (loss) income attributable to Aspect Software Parent, Inc.	$	(8,198	)	$	17,268		$	(17,268	)	$	(8,198	)
For the Nine Months Ended September 30, 2013
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net revenues	$	214,392		$	114,935		$	(15,844	)	$	313,483
Cost of revenues	93,146			48,538			(15,844		)	125,840
Gross profit	121,246			66,397			—			187,643
Operating expenses:
Research and development	31,270			6,225			—			37,495
Selling, general and administrative	63,742			30,738			—			94,480
Amortization expense for acquired intangible assets	20,692			795			—			21,487
Restructuring credits	(44		)	(2		)	—			(46		)
Total operating expenses	115,660			37,756			—			153,416
Income from operations	5,586			28,641			—			34,227
Interest and other income (expense), net	(17,750		)	(33,064		)	—			(50,814		)
Loss before income taxes	(12,164		)	(4,423		)	—			(16,587		)
(Benefit from) provision for income taxes	(18,686		)	456			—			(18,230		)
Equity in earnings of subsidiaries	(4,879		)	—			4,879			—
Net income (loss)	$	1,643		$	(4,879	)	$	4,879		$	1,643
Supplemental Condensed Consolidating Statement of Comprehensive Income (Loss) (unaudited)
For the Three Months Ended September 30, 2014
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net income (loss)	$	2,804		$	5,050		$	(5,559	)	$	2,295
Change in cumulative translation adjustment	(151		)	918			(8		)	759
Comprehensive income (loss)	2,653			5,968			(5,567		)	3,054
Comprehensive loss attributable to noncontrolling interest	—			(509		)	—			(509		)
Comprehensive (loss) income attributable to Aspect Software Parent, Inc.	$	2,653		$	6,477		$	(5,567	)	$	3,563
For the Three Months Ended September 30, 2013
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net income (loss)	$	8,091		$	(12,685	)	$	12,513		$	7,919
Change in cumulative translation adjustment	559			(1,389		)	(5		)	(835		)
Comprehensive income (loss)	$	8,650		$	(14,074	)	$	12,508		$	7,084
For the Nine Months Ended September 30, 2014
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net (loss) income	$	(8,198	)	$	16,013		$	(17,268	)	$	(9,453	)
Change in cumulative translation adjustment	(248		)	183			(15		)	(80		)
Comprehensive (loss) income	(8,446		)	16,196			(17,283		)	(9,533		)
Comprehensive loss attributable to noncontrolling interest	—			(1,255		)	—			(1,255		)
Comprehensive (loss) income attributable to Aspect Software Parent, Inc.	$	(8,446	)	$	17,451		$	(17,283	)	$	(8,278	)
For the Nine Months Ended September 30, 2013
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Net income (loss)	$	1,643		$	(4,879	)	$	4,879		$	1,643
Change in cumulative translation adjustment	830			(1,535		)	(53		)	(758		)
Comprehensive income (loss)	$	2,473		$	(6,414	)	$	4,826		$	885
Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)
For the Nine Months Ended September 30, 2014
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Operating activities:
Net cash provided by (used in ) operating activities	$	28,480		$	(9,349	)	$	—		$	19,131
Investing activities:
Purchases of property and equipment	$	(7,024	)	$	(1,636	)	$	—		$	(8,660	)
Net cash used in investing activities	(7,024		)	(1,636		)	—			(8,660		)
Financing activities:
Repayment of borrowings	(46,800		)	—			—			(46,800		)
Borrowings under debt facilities	15,000									15,000
Proceeds received from capital contribution	7,004									7,004
Net cash used in by financing activities	(24,796		)	—			—			(24,796		)
Effect of exchange rate changes on cash	—			(126		)	—			(126		)
Net change in cash and cash equivalents	(3,340		)	(11,111		)	—			(14,451		)
Cash and cash equivalents:
Beginning of period	3,764			22,930			—			26,694
End of period	$	424		$	11,819		$	—		$	12,243
Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)
For the Nine Months Ended September 30, 2013
(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
	Guarantor			Subsidiaries
	Subsidiaries
Operating activities:
Net cash provided by operating activities	$	47,758		$	(32,361	)	$	—		$	15,397
Investing activities:
Cash paid for acquisitions, net of cash acquired	(135,163		)	(6,901		)	—			(142,064		)
Purchases of property and equipment	(7,981		)	(972		)	—			(8,953		)
Purchase of investment	$	—		$	(1,852	)	$	—		$	(1,852	)
Net cash used in investing activities	(143,144		)	(9,725		)	—			(152,869		)
Financing activities:
Repayment of borrowings	(16,100		)	—			—			(16,100		)
Borrowings under debt facilities	110,000			—			—			110,000
Debt issuance costs in connection with borrowings	(5,538		)							(5,538		)
Net cash provided by financing activities	88,362			—			—			88,362
Effect of exchange rate changes on cash	—			(1,034		)	—			(1,034		)
Net change in cash and cash equivalents	(7,024		)	(43,120		)	—			(50,144		)
Cash and cash equivalents:
Beginning of period	11,093			69,745			—			80,838
End of period	$	4,069		$	26,625		$	—		$	30,694

Description_of_Business_Basis_1

Description of Business, Basis of Presentation and Recent Accounting Standards (Policies)	9 Months Ended
	Sep. 30, 2014
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Basis of Presentation	'
	Basis of Presentation
	The accompanying unaudited interim condensed consolidated financial statements have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”) for interim financial reporting. Accordingly, they do not include all of the information and footnotes required by accounting principles generally accepted in the United States (“GAAP”). In the opinion of management, the financial information reflects all adjustments, consisting of adjustments of a normal recurring nature necessary to present fairly the financial position, results of operations, and cash flows of the Company for the periods presented. The results of operations for the three and nine months ended September 30, 2014, are not necessarily indicative of the results to be expected for the full year or any future periods. For further information, refer to the consolidated financial statements and footnotes for the year ended December 31, 2013, included in the Annual Report of Aspect Software Group Holdings Ltd. on Form 10-K (File No. 333-170936). The accompanying condensed consolidated financial statements include amounts of Aspect Software Parent, Inc. and its wholly and majority owned subsidiaries. On August 1, 2014, Aspect Software Parent Inc. (“Parent”) provided notice to the trustee of the 10 5/8% senior second lien notes due 2017 (the “Notes”) issued by Aspect Software, Inc., a Delaware corporation (“Aspect”) and guaranteed by Parent, Aspect Software Group Holdings Ltd (“Holdings”) and certain subsidiaries of Aspect, that, as of June 30, 2014, Parent no longer intended to satisfy its reporting obligations under the indenture governing the Notes (the “Indenture”) by providing financial information relating to Holdings.  Accordingly, Holdings’ guarantee of the Notes was released pursuant to Section 10.05 of the Indenture. By virtue of the release of the guarantee, Holdings’ guarantee of the obligations under the Credit Agreement dated as of May 7, 2010, among Parent, Aspect, the lenders party thereto and the administrative agent and syndication agent (the “Credit Agreement”) is automatically released by its terms. In connection with the release of Holdings’ guarantee of the Notes, Holdings will no longer file reports with the Securities and Exchange Commission to satisfy Parent’s reporting obligations under Section 4.03 of the Indenture.  Parent will comply with Section 4.03 by filing all quarterly, annual and current reports that would be required to be filed with the SEC as if it were required to file such reports.  All intercompany amounts related to the Company's consolidated subsidiaries have been eliminated in consolidation.
Recent Accounting Standards	'
	Recent Accounting Standards
	In August 2014, the FASB issued ASU No. 2014-15, Disclosure of Uncertainties About an Entity’s Ability to Continue as a Going Concern, which provides guidance on determining when and how to disclose going-concern uncertainties in the financial statements.  The new standard requires management to perform interim and annual assessments of an entity’s ability to continue as a going concern within one year of the date the financial statements are issued.  An entity must provide certain disclosures if conditions or events raise substantial doubt about the entity’s ability to continue as a going concern. The ASU applies to all entities and is effective for annual periods ending after December 15, 2016, and interim periods thereafter, with early adoption permitted.
	In May 2014, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update No. 2014-09, Revenue from Contracts with Customers ("ASU 2014-09"). ASU 2014-09 outlines a single comprehensive model for entities to use in accounting for revenue arising from contracts with customers and supersedes most current revenue recognition guidance, including industry-specific guidance. This new guidance is effective for annual reporting periods (including interim reporting periods within those periods) beginning after December 15, 2016; early adoption is not permitted. Entities have the option of using either a full retrospective or a modified approach to adopt the guidance. This update could impact the timing and amounts of revenue recognized. The Company is currently evaluating the method of adoption and the effect that implementation of this update will have on its consolidated financial position and results of operations upon adoption.
	In July 2013, the FASB issued Accounting Standards Update No. 2013-11, Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists ("ASU 2013-11"). ASU 2013-11 clarifies guidance and eliminates diversity in practice on the presentation of unrecognized tax benefits when a net operating loss carryforward, a similar tax loss, or a tax credit carryforward exists at the reporting date. This new guidance is effective on a prospective basis for fiscal years and interim reporting periods within those years, beginning after December 15, 2013. The Company adopted the new guidance as of January 1, 2014. There has been no impact to the Company’s financial position or results of operations.
	There were various updates recently issued, most of which represented technical corrections to the accounting literature or application to specific industries. None of the updates are expected to a have a material impact on the Company’s financial position, results of operations or cash flows.
Revenue Recognition	'
	The Company derives its revenue from (i) product revenues, which typically include perpetual software licenses and hardware, (ii) service revenues, which include software license updates and product support, installation, consulting and education and (iii) hosting and managed services revenues, which include subscription fees for access to and use of our on-demand applications. Revenues from products and services have been derived from sales to end users through the Company's direct sales force, distributors and resellers.
	The Company recognizes revenue from the sale of software licenses and hardware (the “Product”) when persuasive evidence of an arrangement exists, the Product has been delivered, the fee is fixed or determinable and collection of the resulting receivable is probable. Revenue recognition for software licenses with multiple-element arrangements generally requires recognition of revenue using the residual method. Under the residual method, the portion of the total arrangement fee attributable to undelivered elements is deferred based upon its vendor-specific objective evidence (“VSOE”) of fair value, or the stated amount if higher, and subsequently recognized as the service is delivered. The difference between the total arrangement fee and the amount deferred for the undelivered elements is recognized as revenue related to the delivered elements, which is generally Product.
	Certain of the Company's multiple-element arrangements include software and hardware components that function together to deliver the product's essential functionality. When these software and non-software elements are sold together, the Company believes the arrangements meet the scope exception in Accounting Standards Codification 985-605, Software Revenue Recognition, (“ASC 985-605") because of (i) the infrequency of the tangible product's sale without a software element, (ii) the degree of integration between the tangible product and the software element, which is considered significant and (iii) the non-software element of the tangible product's substantive contributions to the tangible product's essential functionality. For these multiple-element arrangements, the Company allocates the total arrangement fee to all deliverables based on a selling price hierarchy. The selling price for a deliverable is based on VSOE, if available, third party evidence (“TPE"), if VSOE is not available, or estimated selling price (“ESP”), if neither VSOE nor TPE is available. The Company generally expects that it will not be able to establish TPE due to the nature of the products sold and the markets in which it competes, and therefore relies upon VSOE or ESP in allocating the arrangement's fee. Once the arrangement fee has been allocated to each deliverable, revenue is recognized as each item is delivered.
	VSOE generally exists only when the Company sells the deliverable separately and is the price actually charged by the Company for that deliverable. The Company has established VSOE for support and maintenance services, certain professional services, and education services.
	ESP reflects the Company's best estimate of what the selling prices of elements would be if they were sold regularly on a standalone basis. ESP is based upon all reasonably available information including both market data and conditions and entity-specific factors. These factors include market trends and competitive conditions, product maturity, differences related to geography, distribution channel, deal size, and cumulative customer purchases. The Company has established ESP for software licenses, hardware and subscriptions and reviews them annually or more frequently when a significant change in the Company's business or selling practices occurs.
	Delivery generally occurs when the Product is delivered to a common carrier at the Company's loading dock unless title and risk of loss transfers upon delivery to the customer. In sales transactions through a distributor or reseller, the Company generally recognizes revenues upon shipment to the distributor, reseller or identified end user, as applicable.
	At the time of the Product sale, the Company assesses whether the fee associated with the revenue transaction is fixed or determinable and whether collection is probable. The assessment of whether the fee is fixed or determinable is based in part on the payment terms associated with the transaction. If any portion of a fee is due beyond the Company's normal payment terms, the Company evaluates the specific facts and circumstances to determine if the fee is fixed or determinable. If it is determined that the fee is not fixed or determinable, the Company recognizes revenue as the fees become due. If the Company determines that collection of a fee is not probable, then the Company will defer the entire fee and recognize revenue upon receipt of cash.
	Product revenue for software licenses sold on a perpetual basis, along with hardware, is recognized at the inception of the arrangement, presuming all other relevant revenue recognition criteria are met. Product revenue for software sold on a non-perpetual basis (Rental or Term) is recognized ratably over the license term.
	In connection with the sale of its software licenses, the Company sells support and maintenance services, which are recognized ratably over the term of the arrangement, typically one year. Under support and maintenance services, customers receive unspecified software product upgrades, maintenance and patch releases during the term, as well as internet and telephone access to technical support personnel.
	Many of the Company's software arrangements also include professional services for consulting and implementation sold under separate agreements. Professional services revenue from these arrangements is generally accounted for separately from the software license because the services qualify as a separate element under ASC 985-605. The more significant factors considered in determining whether professional services revenue should be accounted for separately include (i) the nature of the services and whether they are essential to the functionality of the licensed product, (ii) the degree of risk, (iii) the availability of services from other vendors, (iv) the timing of payments and (v) the impact of milestones or acceptance criteria on the realizability of the software license fee. Professional services revenue under these arrangements, as well as when sold on a standalone basis, is generally recognized as the services are performed.
	The Company recognizes revenue associated with education as these services are performed.
	Hosting and managed services revenue reflects subscription and other recurring revenues which includes fees for access rights to software solutions offered under a subscription-based delivery model where the users do not take possession of the software. Under this model, the software applications are hosted by us or by a third party and the customer accesses and uses the software on an as-needed basis over the internet or via a dedicated line. The underlying arrangements typically (i) include a single fee for the service that is billed monthly, quarterly or annually, (ii) cover a period from 12 to 36 months and (iii) do not provide the customer with an option to take delivery of the software at any time during or after the subscription term. Hosting revenues are recognized ratably over the subscription term beginning on the commencement dates of each contract, which is the date the Company's hosting and managed services are made available to the customer. Professional services revenue for consulting or training services, when sold with hosted offerings, are accounted for separately if they have standalone value to the customer. The Company believes its professional services have standalone value because those services are sold separately by us and similar services are sold by other vendors. In addition, the Company’s hosted offerings have standalone value as such offerings are often sold separately. The deferred revenue balance on the Company's condensed consolidated balance sheet does not represent the total contract value of annual or multi-year, non-cancelable hosting agreements. Unbilled deferred revenue represents future billings under hosting agreements that have not been invoiced and, accordingly, are not recorded in deferred revenue. Typical contract length is between 12 and 36 months for the Company's hosting and managed services subscriptions.
	Deferred revenues primarily represent payments received from customers for software licenses and updates, hardware, product support, installation services, educational services and hosting prior to satisfying the revenue recognition criteria related to those payments.The deferred revenue balance does not represent the total contract value of annual or multi-year, non-cancelable hosting and managed services agreements. Deferred revenue that will be recognized during the succeeding twelve month period is recorded as current deferred revenue and the remaining portion is recorded as noncurrent.
	The Company records its estimate for customer returns or other customer allowances as a reduction in revenues. In determining the Company’s revenue reserve estimate, and in accordance with internal policy, the Company relies on historical data and known returned goods in transit. These factors, and unanticipated changes in the economic and industry environment, could cause the Company’s return estimates to differ from actual results.

Business_Combinations_Tables

Business Combinations (Tables)	9 Months Ended
	Sep. 30, 2014
Business Combinations [Abstract]	'
Schedule of Recognized Identified Assets Acquired and Liabilities Assumed	'
	The total purchase price for Bright Pattern has been allocated as follows (in thousands):
	Description	Amount
	Current assets, including $3,541 of acquired cash	$	3,651
	Goodwill	5,712
	Customer relationships	690
	Tradename and Trademarks	350
	Technology	5,550
	Total assets acquired	15,953
	Current liabilities	(1,101		)
	Deferred tax liabilities	(2,537		)
		12,315
	Less: noncontrolling interest	(5,665		)
	Net assets acquired	$	6,650

Equity_Tables

Equity (Tables)	9 Months Ended
	Sep. 30, 2014
Equity [Abstract]	'
Components of Stock-based compensation expense	'
	Stock-based compensation expense is reflected within the Company’s condensed consolidated statements of operations as follows (in thousands):
		Nine Months Ended
		September 30,
		2014		2013
	Cost of services	$	98	$	106
	Research and development	74		144
	Selling, general and administrative	98		179
	Total	$	270	$	429

Fair_Value_Tables

Fair Value (Tables)	9 Months Ended
	Sep. 30, 2014
Fair Value Disclosures [Abstract]	'
Financial assets and liabilities measured at fair value	'
	The following table summarizes the Company’s fair value hierarchy for its financial assets and liabilities measured at fair value as of September 30, 2014 (in thousands):
		Total		Quoted		Observable		Unobservable
		Fair Value		Prices in		Inputs		Inputs
				Active Markets		(Level 2)		(Level 3)
				(Level 1)
	Assets
	Cash and cash equivalents	$	12,243	$	12,243	$	—	$	—
	The following table summarizes the Company’s fair value hierarchy for its financial assets and liabilities measured at fair value as of December 31, 2013 (in thousands):
		Total		Quoted		Observable		Unobservable
		Fair Value		Prices in		Inputs		Inputs
				Active Markets		(Level 2)		(Level 3)
				(Level 1)
	Assets
	Cash and cash equivalents	$	26,694	$	26,694	$	—	$	—

Goodwill_Tables

Goodwill (Tables)	9 Months Ended
	Sep. 30, 2014
Goodwill and Intangible Assets Disclosure [Abstract]	'
Changes in carrying amount of goodwill	'
	Changes in the carrying amount of goodwill are as follows (in thousands):
	Balance as of December 31, 2013	$	750,785
	Foreign currency translation	73
	Balance as of September 30, 2014	$	750,858

Supplemental_Guarantor_Condens1

Supplemental Guarantor Condensed Consolidating Financials (Tables)	9 Months Ended
	Sep. 30, 2014
Condensed Financial Information of Parent Company Only Disclosure [Abstract]	'
Supplemental Condensed Consolidating Balance Sheet (unaudited)	'
	Supplemental Condensed Consolidating Balance Sheet (unaudited)
	September 30, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Assets
	Current assets:
	Cash and cash equivalents	$	424		$	11,819		$	—		$	12,243
	Accounts receivable, net	60,907			67,158			(72,390		)	55,675
	Receivable due from Aspect Software Group Holdings Ltd.	1,224			—			—			1,224
	Deferred tax assets	7,934			1,726			—			9,660
	Other current assets	14,039			5,664			—			19,703
	Total current assets	84,528			86,367			(72,390		)	98,505
	Property, plant, and equipment, net	17,538			2,692			—			20,230
	Intangible assets, net	53,519			9,347			—			62,866
	Goodwill	717,332			33,526			—			750,858
	Investment in subsidiaries	62,287			—			(62,287		)	—
	Other assets	8,507			9,036			—			17,543
	Total assets	$	943,711		$	140,968		$	(134,677	)	$	950,002
	Liabilities and shareholder's equity (deficit)
	Current liabilities:
	Accounts payable	$	53,509		$	30,618		$	(72,390	)	$	11,737
	Current portion of long-term debt	10,663			—			—			10,663
	Accrued liabilities	38,519			13,039			—			51,558
	Deferred revenues	59,160			22,519			—			81,679
	Total current liabilities	161,851			66,176			(72,390		)	155,637
	Deferred tax liabilities	21,943			450			—			22,393
	Long-term deferred revenue	1,924			945			—			2,869
	Long-term debt	765,823			—			—			765,823
	Other long-term liabilities	39,089			11,110			—			50,199
	Total liabilities	990,630			78,681			(72,390		)	996,921
	Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	(46,919		)	58,272			(62,287		)	(50,934		)
	Noncontrolling interest	—			4,015			—			4,015
	Total shareholder's (deficit) equity	(46,919		)	62,287			(62,287		)	(46,919		)
	Total liabilities and shareholder's (deficit) equity	$	943,711		$	140,968		$	(134,677	)	$	950,002
	Supplemental Condensed Consolidating Balance Sheet (unaudited)
	December 31, 2013
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Assets
	Current assets:
	Cash and cash equivalents	$	3,764		$	22,930		$	—		$	26,694
	Accounts receivable, net	76,387			50,657			(68,042		)	59,002
	Receivable due from Aspect Software Group Holdings Ltd.	2,621			—			—			2,621
	Deferred tax assets	7,934			1,263			—			9,197
	Other current assets	14,958			6,062			—			21,020
	Total current assets	105,664			80,912			(68,042		)	118,534
	Property, plant, and equipment, net	16,396			2,071			—			18,467
	Intangible assets, net	61,922			10,910			—			72,832
	Goodwill	717,334			33,451			—			750,785
	Investment in subsidiaries	45,047			—			(45,047		)	—
	Other assets	13,094			8,987			—			22,081
	Total assets	$	959,457		$	136,331		$	(113,089	)	$	982,699
	Liabilities and shareholder's equity (deficit)
	Current liabilities:
	Accounts payable	$	35,963		$	39,937		$	(68,042	)	$	7,858
	Current portion of long-term debt	37,851			—			—			37,851
	Accrued liabilities	49,354			12,613			—			61,967
	Deferred revenues	52,330			24,340			—			76,670
	Total current liabilities	175,498			76,890			(68,042		)	184,346
	Deferred tax liabilities	31,425			451			—			31,876
	Long-term deferred revenue	3,047			1,408			—			4,455
Long-term debt	770,079			—			—			770,079
Other long-term liabilities	24,068			12,535			—			36,603
Total liabilities	1,004,117			91,284			(68,042		)	1,027,359
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	(44,660		)	39,777			(45,047		)	(49,930		)
Noncontrolling interest	—			5,270			—			5,270
Total shareholder's (deficit) equity	(44,660		)	45,047			(45,047		)	(44,660		)
Total liabilities and shareholder's (deficit) equity	$	959,457		$	136,331		$	(113,089	)	$	982,699
Supplemental Condensed Consolidating Statement of Operations (unaudited)	'
	Supplemental Condensed Consolidating Statement of Operations (unaudited)
	For the Three Months Ended September 30, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net revenues	$	74,048		$	49,156		$	(9,754	)	$	113,450
	Cost of revenues	35,233			23,218			(9,754		)	48,697
	Gross profit	38,815			25,938			—			64,753
	Operating expenses:
	Research and development	9,290			3,210			—			12,500
	Selling, general and administrative	17,327			12,234			—			29,561
	Amortization expense for acquired intangible assets	1,741			294			—			2,035
	Total operating expenses	28,358			15,738			—			44,096
	Income from operations	10,457			10,200			—			20,657
	Interest and other income (expense), net	(15,109		)	(4,099		)	—			(19,208		)
	(Loss) income before income taxes	(4,652		)	6,101			—			1,449
	(Benefit from) provision for income taxes	(1,897		)	1,051			—			(846		)
	Equity in earnings of subsidiaries	5,559			—			(5,559		)	—
	Net income (loss)	2,804			5,050			(5,559		)	2,295
	Less: Net loss attributable to noncontrolling interest	—			(509		)	—			(509		)
	Net income (loss) attributable to Aspect Software Parent, Inc.	$	2,804		$	5,559		$	(5,559	)	$	2,804
	For the Three Months Ended September 30, 2013
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net revenues	$	74,703		$	39,412		$	(5,603	)	$	108,512
	Cost of revenues	32,895			17,332			(5,603		)	44,624
	Gross profit	41,808			22,080			—			63,888
	Operating expenses:
	Research and development	11,409			2,234			—			13,643
	Selling, general and administrative	22,617			11,358			—			33,975
	Amortization expense for acquired intangible assets	6,540			256			—			6,796
	Total operating expenses	40,566			13,848			—			54,414
	Income from operations	1,242			8,232			—			9,474
	Interest and other income (expense), net	54			(18,744		)	—			(18,690		)
	Income (loss) before income taxes	1,296			(10,512		)	—			(9,216		)
	Provision for (benefit from) income taxes	(19,308		)	2,173			—			(17,135		)
	Equity in earnings of subsidiaries	(12,513		)	—			12,513			—
	Net income (loss)	$	8,091		$	(12,685	)	$	12,513		$	7,919
	Supplemental Condensed Consolidating Statement of Operations (unaudited)
	For the Nine Months Ended September 30, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net revenues	$	219,090		$	129,284		$	(19,652	)	$	328,722
	Cost of revenues	104,685			57,767			(19,652		)	142,800
	Gross profit	114,405			71,517			—			185,922
	Operating expenses:
	Research and development	29,894			9,297			—			39,191
	Selling, general and administrative	59,987			34,134			—			94,121
	Amortization expense for acquired intangible assets	5,324			881			—			6,205
	Total operating expenses	95,205			44,312			—			139,517
	Income from operations	19,200			27,205			—			46,405
	Interest and other income (expense), net	(48,703		)	(8,388		)	—			(57,091		)
	(Loss) income before income taxes	(29,503		)	18,817			—			(10,686		)
	(Benefit from) provision for income taxes	(4,037		)	2,804			—			(1,233		)
	Equity in earnings of subsidiaries	17,268			—			(17,268		)	—
	Net (loss) income	(8,198		)	16,013			(17,268		)	(9,453		)
	Less: Net loss attributable to noncontrolling interest	—			(1,255		)	—			(1,255		)
	Net (loss) income attributable to Aspect Software Parent, Inc.	$	(8,198	)	$	17,268		$	(17,268	)	$	(8,198	)
	For the Nine Months Ended September 30, 2013
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
Subsidiaries
Net revenues	$	214,392		$	114,935		$	(15,844	)	$	313,483
Cost of revenues	93,146			48,538			(15,844		)	125,840
Gross profit	121,246			66,397			—			187,643
Operating expenses:
Research and development	31,270			6,225			—			37,495
Selling, general and administrative	63,742			30,738			—			94,480
Amortization expense for acquired intangible assets	20,692			795			—			21,487
Restructuring credits	(44		)	(2		)	—			(46		)
Total operating expenses	115,660			37,756			—			153,416
Income from operations	5,586			28,641			—			34,227
Interest and other income (expense), net	(17,750		)	(33,064		)	—			(50,814		)
Loss before income taxes	(12,164		)	(4,423		)	—			(16,587		)
(Benefit from) provision for income taxes	(18,686		)	456			—			(18,230		)
Equity in earnings of subsidiaries	(4,879		)	—			4,879			—
Net income (loss)	$	1,643		$	(4,879	)	$	4,879		$	1,643
Supplemental Condensed Consolidating Statement of Comprehensive Income (Loss) (unaudited)	'
	Supplemental Condensed Consolidating Statement of Comprehensive Income (Loss) (unaudited)
	For the Three Months Ended September 30, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net income (loss)	$	2,804		$	5,050		$	(5,559	)	$	2,295
	Change in cumulative translation adjustment	(151		)	918			(8		)	759
	Comprehensive income (loss)	2,653			5,968			(5,567		)	3,054
	Comprehensive loss attributable to noncontrolling interest	—			(509		)	—			(509		)
	Comprehensive (loss) income attributable to Aspect Software Parent, Inc.	$	2,653		$	6,477		$	(5,567	)	$	3,563
	For the Three Months Ended September 30, 2013
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net income (loss)	$	8,091		$	(12,685	)	$	12,513		$	7,919
	Change in cumulative translation adjustment	559			(1,389		)	(5		)	(835		)
	Comprehensive income (loss)	$	8,650		$	(14,074	)	$	12,508		$	7,084
	For the Nine Months Ended September 30, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net (loss) income	$	(8,198	)	$	16,013		$	(17,268	)	$	(9,453	)
	Change in cumulative translation adjustment	(248		)	183			(15		)	(80		)
	Comprehensive (loss) income	(8,446		)	16,196			(17,283		)	(9,533		)
	Comprehensive loss attributable to noncontrolling interest	—			(1,255		)	—			(1,255		)
	Comprehensive (loss) income attributable to Aspect Software Parent, Inc.	$	(8,446	)	$	17,451		$	(17,283	)	$	(8,278	)
	For the Nine Months Ended September 30, 2013
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Net income (loss)	$	1,643		$	(4,879	)	$	4,879		$	1,643
	Change in cumulative translation adjustment	830			(1,535		)	(53		)	(758		)
	Comprehensive income (loss)	$	2,473		$	(6,414	)	$	4,826		$	885
Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)	'
	Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)
	For the Nine Months Ended September 30, 2014
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Operating activities:
	Net cash provided by (used in ) operating activities	$	28,480		$	(9,349	)	$	—		$	19,131
	Investing activities:
	Purchases of property and equipment	$	(7,024	)	$	(1,636	)	$	—		$	(8,660	)
	Net cash used in investing activities	(7,024		)	(1,636		)	—			(8,660		)
	Financing activities:
	Repayment of borrowings	(46,800		)	—			—			(46,800		)
	Borrowings under debt facilities	15,000									15,000
	Proceeds received from capital contribution	7,004									7,004
	Net cash used in by financing activities	(24,796		)	—			—			(24,796		)
	Effect of exchange rate changes on cash	—			(126		)	—			(126		)
	Net change in cash and cash equivalents	(3,340		)	(11,111		)	—			(14,451		)
	Cash and cash equivalents:
	Beginning of period	3,764			22,930			—			26,694
	End of period	$	424		$	11,819		$	—		$	12,243
	Supplemental Condensed Consolidating Statement of Cash Flows (unaudited)
	For the Nine Months Ended September 30, 2013
	(in thousands)	Issuer /			Non-guarantor			Eliminations			Consolidated
		Guarantor			Subsidiaries
		Subsidiaries
	Operating activities:
	Net cash provided by operating activities	$	47,758		$	(32,361	)	$	—		$	15,397
	Investing activities:
	Cash paid for acquisitions, net of cash acquired	(135,163		)	(6,901		)	—			(142,064		)
	Purchases of property and equipment	(7,981		)	(972		)	—			(8,953		)
	Purchase of investment	$	—		$	(1,852	)	$	—		$	(1,852	)
	Net cash used in investing activities	(143,144		)	(9,725		)	—			(152,869		)
	Financing activities:
	Repayment of borrowings	(16,100		)	—			—			(16,100		)
	Borrowings under debt facilities	110,000			—			—			110,000
	Debt issuance costs in connection with borrowings	(5,538		)							(5,538		)
	Net cash provided by financing activities	88,362			—			—			88,362
	Effect of exchange rate changes on cash	—			(1,034		)	—			(1,034		)
	Net change in cash and cash equivalents	(7,024		)	(43,120		)	—			(50,144		)
	Cash and cash equivalents:
	Beginning of period	11,093			69,745			—			80,838
	End of period	$	4,069		$	26,625		$	—		$	30,694

Description_of_Business_Basis_2

Description of Business, Basis of Presentation and Recent Accounting Standards Narrative (Details) (Credit Facility, Class L shareholders)	Sep. 30, 2014
Credit Facility | Class L shareholders	'
Debt Instrument [Line Items]	'
Debt Instrument, Interest Rate, Stated Percentage	10.63%

Revenue_Recognition_Details

Revenue Recognition (Details)	9 Months Ended
	Sep. 30, 2014
Revenue Recognition [Line Items]	'
Typical term of support and maintenance services, year	'1 year
Minimum	'
Revenue Recognition [Line Items]	'
Term of Support and Maintenance Services	'12 months
Maximum	'
Revenue Recognition [Line Items]	'
Term of Support and Maintenance Services	'36 months

Business_Combinations_Narrativ

Business Combinations - Narrative (Details) (USD $)	12 Months Ended	0 Months Ended		0 Months Ended
	Dec. 31, 2013	Oct. 04, 2013	Oct. 04, 2013	Oct. 04, 2013	Oct. 04, 2013
		Bright Pattern	Bright Pattern	Bright Pattern	Bright Pattern
				Minimum	Maximum
Business Acquisition [Line Items]	'	'	'	'	'
Percentage of interest acquired	'	'	54.00%	'	'
Purchase price	'	$6,700,000	'	'	'
Weighted average useful life	'	'	'	'5 years	'7 years
Adjustments to goodwill	700,000	'	'	'	'
Deferred tax liabilities	'	'	$2,537,000	'	'

Business_Combinations_Purchase

Business Combinations - Purchase Price Allocation (Details) (USD $)	Sep. 30, 2014	Dec. 31, 2013	Oct. 04, 2013	Oct. 04, 2013	Oct. 04, 2013	Oct. 04, 2013
In Thousands, unless otherwise specified			Bright Pattern	Bright Pattern	Bright Pattern	Bright Pattern
				Customer Relationships	Tradename and Trademarks	Technology
Business Acquisition [Line Items]	'	'	'	'	'	'
Acquired cash	'	'	$3,541	'	'	'
Current assets, including $3,541 of acquired cash	'	'	3,651	'	'	'
Goodwill	750,858	750,785	5,712	'	'	'
Finite-lived intangibles	'	'	'	690	350	5,550
Total assets acquired	'	'	15,953	'	'	'
Current liabilities	'	'	-1,101	'	'	'
Deferred tax liabilities	'	'	-2,537	'	'	'
Net assets acquired	'	'	12,315	'	'	'
Less: noncontrolling interest	'	'	-5,665	'	'	'
Net assets acquired	'	'	$6,650	'	'	'

Equity_Details

Equity (Details) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013
Components of Stock-based compensation expense	'	'
Stock-based compensation expense	$270	$429
Cost of services	'	'
Components of Stock-based compensation expense	'	'
Stock-based compensation expense	98	106
Research and development	'	'
Components of Stock-based compensation expense	'	'
Stock-based compensation expense	74	144
Selling, general and administrative	'	'
Components of Stock-based compensation expense	'	'
Stock-based compensation expense	$98	$179

Fair_Value_Fair_Value_Hierarch

Fair Value - Fair Value Hierarchy (Details) (USD $)	Sep. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Assets	'	'
Cash and cash equivalents	$12,243	$26,694
Quoted Prices in Active Markets (Level 1)	'	'
Assets	'	'
Cash and cash equivalents	12,243	26,694
Observable Inputs (Level 2)	'	'
Assets	'	'
Cash and cash equivalents	0	0
Unobservable Inputs (Level 3)	'	'
Assets	'	'
Cash and cash equivalents	$0	$0

Fair_Value_Additional_Informat

Fair Value - Additional Information (Details)	0 Months Ended	3 Months Ended
	Feb. 04, 2013	Sep. 30, 2014	Feb. 04, 2013	Feb. 04, 2013	Sep. 30, 2014	Dec. 31, 2013	Sep. 30, 2014	Dec. 31, 2013
	GBP (£)	USD ($)	USD ($)	GBP (£)	Credit Facility	Credit Facility	Senior Notes	Senior Notes
					First Lien Credit Facility	First Lien Credit Facility	Senior Second Lien Notes	Senior Second Lien Notes
					Recurring fair value measurements	Recurring fair value measurements	Recurring fair value measurements	Recurring fair value measurements
					Observable Inputs (Level 2)	Observable Inputs (Level 2)	Observable Inputs (Level 2)	Observable Inputs (Level 2)
					USD ($)	USD ($)	USD ($)	USD ($)
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'	'	'	'	'	'	'
Fair value of debt	'	'	'	'	$456,200,000	$476,700,000	$317,600,000	$322,400,000
Number of shares purchased	1,712,392	'	'	'	'	'	'	'
Cost of investment	'	'	1,900,000	1,250,000	'	'	'	'
Conditional warrants issued	400,000	'	'	'	'	'	'	'
Current outstanding equity	2.00%	'	'	'	'	'	'	'
Warrant exercise price (GBP per share)	£ 0.79	'	'	'	'	'	'	'
Exercise period	'2 years	'	'	'	'	'	'	'
Reduction in investment (less than $0.1 million)	'	$100,000	'	'	'	'	'	'

Goodwill_Details

Goodwill (Details) (USD $)	9 Months Ended
	Sep. 30, 2014
Changes in the carrying amount of goodwill	'
Balance as of December 31, 2013	$750,785,000
Foreign currency translation	73,000
Balance as of September 30, 2014	750,858,000
Goodwill	'
Changes in the carrying amount of goodwill	'
Prior period adjustment	$2,900,000

Income_Taxes_Details

Income Taxes (Details) (USD $)	3 Months Ended		9 Months Ended
	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Income Tax Disclosure [Abstract]	'	'	'	'
(Benefit from) provision for income taxes	($846,000)	($17,135,000)	($1,233,000)	($18,230,000)
Unrecognized tax benefits	33,800,000	'	33,800,000	'
Increase in uncertain tax positions resulting from prior period tax positions	7,400,000	'	'	'
Increase in uncertain tax positions resulting from current period tax positions	11,200,000	'	'	'
Decrease in uncertain tax positions resulting from prior period tax positions	3,300,000	'	'	'
Reduction in unrecognized tax benefits	$1,500,000	'	$1,500,000	'

Related_Party_Transactions_Det

Related Party Transactions (Details) (USD $)	3 Months Ended		9 Months Ended
	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013	Dec. 31, 2013
Related Party Transaction [Line Items]	'	'	'	'	'
Cash paid for interest	'	'	$44,162,000	$40,185,000	'
Majority shareholder	'	'	'	'	'
Related Party Transaction [Line Items]	'	'	'	'	'
Advisory fees	500,000	500,000	1,500,000	1,500,000	'
Due to related parties	2,500,000	'	2,500,000	'	1,000,000
Credit Facility | Class L shareholders	'	'	'	'	'
Related Party Transaction [Line Items]	'	'	'	'	'
Line of credit facility, amount outstanding	50,000,000	'	50,000,000	'	50,000,000
Cash paid for interest	'	'	2,700,000	2,700,000	'
Accrued interest	$2,000,000	'	$2,000,000	'	$700,000

Subsequent_Events_Details

Subsequent Events (Details) (Subsequent Event, USD $)	0 Months Ended
	Nov. 07, 2014
Subsequent Event [Line Items]	'
Proceeds from issuance of shares	$20,000,000
Credit Facility	'
Subsequent Event [Line Items]	'
Consent fees	3,000,000
Stated interest rate of loan covenant triggering event increase in percentage	25.00%
Basis points payable in kind	50.00%
Credit Facility | Secured Debt	'
Subsequent Event [Line Items]	'
Maximum borrowing capacity	457,500,000
Credit Facility | Revolving Credit Facility	'
Subsequent Event [Line Items]	'
Maximum borrowing capacity	$30,000,000

Supplemental_Guarantor_Condens2

Supplemental Guarantor Condensed Consolidating Financials - Narrative (Details)	9 Months Ended
	Sep. 30, 2014
Condensed Financial Information of Parent Company Only Disclosure [Abstract]	'
Percentage of ownership	100.00%

Supplemental_Guarantor_Condens3

Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Balance Sheets (Details) (USD $)	Sep. 30, 2014		Dec. 31, 2013		Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Current assets:	'		'		'	'
Cash and cash equivalents	$12,243		$26,694		$30,694	$80,838
Accounts receivable, net	55,675		59,002		'	'
Receivable due from Aspect Software Group Holdings Ltd.	1,224		2,621		'	'
Deferred tax assets	9,660		9,197		'	'
Other current assets	19,703		21,020		'	'
Total current assets	98,505		118,534		'	'
Property, plant, and equipment, net	20,230		18,467		'	'
Intangible assets, net	62,866		72,832		'	'
Goodwill	750,858		750,785		'	'
Investment in subsidiaries	0		0		'	'
Other assets	17,543		22,081		'	'
Total assets	950,002		982,699		'	'
Current liabilities:	'		'		'	'
Accounts payable	11,737		7,858		'	'
Current portion of long-term debt	10,663	[1]	37,851	[1]	'	'
Accrued liabilities	51,558		61,967		'	'
Deferred revenues	81,679		76,670		'	'
Total current liabilities	155,637		184,346		'	'
Deferred tax liabilities	22,393		31,876		'	'
Long-term deferred revenue	2,869		4,455		'	'
Long-term debt	765,823	[2]	770,079	[2]	'	'
Other long-term liabilities	50,199		36,603		'	'
Total liabilities	996,921		1,027,359		'	'
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	-50,934		-49,930		'	'
Noncontrolling interest	4,015		5,270		'	'
Total shareholder's deficit	-46,919		-44,660		'	'
Total liabilities and shareholder's deficit	950,002		982,699		'	'
Issuer / Guarantor Subsidiaries	'		'		'	'
Current assets:	'		'		'	'
Cash and cash equivalents	424		3,764		4,069	11,093
Accounts receivable, net	60,907		76,387		'	'
Receivable due from Aspect Software Group Holdings Ltd.	1,224		2,621		'	'
Deferred tax assets	7,934		7,934		'	'
Other current assets	14,039		14,958		'	'
Total current assets	84,528		105,664		'	'
Property, plant, and equipment, net	17,538		16,396		'	'
Intangible assets, net	53,519		61,922		'	'
Goodwill	717,332		717,334		'	'
Investment in subsidiaries	62,287		45,047		'	'
Other assets	8,507		13,094		'	'
Total assets	943,711		959,457		'	'
Current liabilities:	'		'		'	'
Accounts payable	53,509		35,963		'	'
Current portion of long-term debt	10,663		37,851		'	'
Accrued liabilities	38,519		49,354		'	'
Deferred revenues	59,160		52,330		'	'
Total current liabilities	161,851		175,498		'	'
Deferred tax liabilities	21,943		31,425		'	'
Long-term deferred revenue	1,924		3,047		'	'
Long-term debt	765,823		770,079		'	'
Other long-term liabilities	39,089		24,068		'	'
Total liabilities	990,630		1,004,117		'	'
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	-46,919		-44,660		'	'
Noncontrolling interest	0		0		'	'
Total shareholder's deficit	-46,919		-44,660		'	'
Total liabilities and shareholder's deficit	943,711		959,457		'	'
Non-guarantor Subsidiaries	'		'		'	'
Current assets:	'		'		'	'
Cash and cash equivalents	11,819		22,930		26,625	69,745
Accounts receivable, net	67,158		50,657		'	'
Receivable due from Aspect Software Group Holdings Ltd.	0		0		'	'
Deferred tax assets	1,726		1,263		'	'
Other current assets	5,664		6,062		'	'
Total current assets	86,367		80,912		'	'
Property, plant, and equipment, net	2,692		2,071		'	'
Intangible assets, net	9,347		10,910		'	'
Goodwill	33,526		33,451		'	'
Investment in subsidiaries	0		0		'	'
Other assets	9,036		8,987		'	'
Total assets	140,968		136,331		'	'
Current liabilities:	'		'		'	'
Accounts payable	30,618		39,937		'	'
Current portion of long-term debt	0		0		'	'
Accrued liabilities	13,039		12,613		'	'
Deferred revenues	22,519		24,340		'	'
Total current liabilities	66,176		76,890		'	'
Deferred tax liabilities	450		451		'	'
Long-term deferred revenue	945		1,408		'	'
Long-term debt	0		0		'	'
Other long-term liabilities	11,110		12,535		'	'
Total liabilities	78,681		91,284		'	'
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	58,272		39,777		'	'
Noncontrolling interest	4,015		5,270		'	'
Total shareholder's deficit	62,287		45,047		'	'
Total liabilities and shareholder's deficit	140,968		136,331		'	'
Eliminations	'		'		'	'
Current assets:	'		'		'	'
Cash and cash equivalents	0		0		0	0
Accounts receivable, net	-72,390		-68,042		'	'
Receivable due from Aspect Software Group Holdings Ltd.	0		0		'	'
Deferred tax assets	0		0		'	'
Other current assets	0		0		'	'
Total current assets	-72,390		-68,042		'	'
Property, plant, and equipment, net	0		0		'	'
Intangible assets, net	0		0		'	'
Goodwill	0		0		'	'
Investment in subsidiaries	-62,287		-45,047		'	'
Other assets	0		0		'	'
Total assets	-134,677		-113,089		'	'
Current liabilities:	'		'		'	'
Accounts payable	-72,390		-68,042		'	'
Current portion of long-term debt	0		0		'	'
Accrued liabilities	0		0		'	'
Deferred revenues	0		0		'	'
Total current liabilities	-72,390		-68,042		'	'
Deferred tax liabilities	0		0		'	'
Long-term deferred revenue	0		0		'	'
Long-term debt	0		0		'	'
Other long-term liabilities	0		0		'	'
Total liabilities	-72,390		-68,042		'	'
Total Aspect Software Parent, Inc. shareholders’ (deficit) equity	-62,287		-45,047		'	'
Noncontrolling interest	0		0		'	'
Total shareholder's deficit	-62,287		-45,047		'	'
Total liabilities and shareholder's deficit	($134,677)		($113,089)		'	'
[1]	$3.5 million held by a minority shareholder of Aspect Software Group Holdings Ltd. as of December 31, 2013.
[2]	$50.0 million held by a related party as of September 30, 2014 and December 31, 2013.

Supplemental_Guarantor_Condens4

Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Statements of Operations (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Supplemental Condensed Consolidating Statement of Income	'	'	'	'
Net revenues	$113,450	$108,512	$328,722	$313,483
Cost of revenues	48,697	44,624	142,800	125,840
Gross profit	64,753	63,888	185,922	187,643
Operating expenses:	'	'	'	'
Research and development	12,500	13,643	39,191	37,495
Selling, general and administrative	29,561	33,975	94,121	94,480
Amortization expense for acquired intangible assets	'	'	9,879	26,135
Restructuring credits	0	0	0	-46
Total operating expenses	44,096	54,414	139,517	153,416
(Loss) income from operations	20,657	9,474	46,405	34,227
Interest and other income (expense), net	-19,208	-18,690	-57,091	-50,814
(Loss) income before income taxes	1,449	-9,216	-10,686	-16,587
(Benefit from) provision for income taxes	-846	-17,135	-1,233	-18,230
Equity in earnings of subsidiaries	0	0	0	0
Net income (loss)	2,295	7,919	-9,453	1,643
Less: Net loss attributable to noncontrolling interest	-509	0	-1,255	0
Net income (loss) attributable to Aspect Software Parent, Inc.	2,804	7,919	-8,198	1,643
Issuer / Guarantor Subsidiaries	'	'	'	'
Supplemental Condensed Consolidating Statement of Income	'	'	'	'
Net revenues	74,048	74,703	219,090	214,392
Cost of revenues	35,233	32,895	104,685	93,146
Gross profit	38,815	41,808	114,405	121,246
Operating expenses:	'	'	'	'
Research and development	9,290	11,409	29,894	31,270
Selling, general and administrative	17,327	22,617	59,987	63,742
Restructuring credits	'	'	'	-44
Total operating expenses	28,358	40,566	95,205	115,660
(Loss) income from operations	10,457	1,242	19,200	5,586
Interest and other income (expense), net	-15,109	54	-48,703	-17,750
(Loss) income before income taxes	-4,652	1,296	-29,503	-12,164
(Benefit from) provision for income taxes	-1,897	-19,308	-4,037	-18,686
Equity in earnings of subsidiaries	5,559	-12,513	17,268	-4,879
Net income (loss)	2,804	8,091	-8,198	1,643
Less: Net loss attributable to noncontrolling interest	0	'	0	'
Net income (loss) attributable to Aspect Software Parent, Inc.	2,804	8,091	-8,198	1,643
Non-guarantor Subsidiaries	'	'	'	'
Supplemental Condensed Consolidating Statement of Income	'	'	'	'
Net revenues	49,156	39,412	129,284	114,935
Cost of revenues	23,218	17,332	57,767	48,538
Gross profit	25,938	22,080	71,517	66,397
Operating expenses:	'	'	'	'
Research and development	3,210	2,234	9,297	6,225
Selling, general and administrative	12,234	11,358	34,134	30,738
Restructuring credits	'	'	'	-2
Total operating expenses	15,738	13,848	44,312	37,756
(Loss) income from operations	10,200	8,232	27,205	28,641
Interest and other income (expense), net	-4,099	-18,744	-8,388	-33,064
(Loss) income before income taxes	6,101	-10,512	18,817	-4,423
(Benefit from) provision for income taxes	1,051	2,173	2,804	456
Equity in earnings of subsidiaries	0	0	0	0
Net income (loss)	5,050	-12,685	16,013	-4,879
Less: Net loss attributable to noncontrolling interest	-509	'	-1,255	'
Net income (loss) attributable to Aspect Software Parent, Inc.	5,559	-12,685	17,268	-4,879
Eliminations	'	'	'	'
Supplemental Condensed Consolidating Statement of Income	'	'	'	'
Net revenues	-9,754	-5,603	-19,652	-15,844
Cost of revenues	-9,754	-5,603	-19,652	-15,844
Gross profit	0	0	0	0
Operating expenses:	'	'	'	'
Research and development	0	0	0	0
Selling, general and administrative	0	0	0	0
Restructuring credits	'	'	'	0
Total operating expenses	0	0	0	0
(Loss) income from operations	0	0	0	0
Interest and other income (expense), net	0	0	0	0
(Loss) income before income taxes	0	0	0	0
(Benefit from) provision for income taxes	0	0	0	0
Equity in earnings of subsidiaries	-5,559	12,513	-17,268	4,879
Net income (loss)	-5,559	12,513	-17,268	4,879
Less: Net loss attributable to noncontrolling interest	0	'	0	'
Net income (loss) attributable to Aspect Software Parent, Inc.	-5,559	12,513	-17,268	4,879
Operating expenses	'	'	'	'
Operating expenses:	'	'	'	'
Amortization expense for acquired intangible assets	2,035	6,796	6,205	21,487
Operating expenses | Issuer / Guarantor Subsidiaries	'	'	'	'
Operating expenses:	'	'	'	'
Amortization expense for acquired intangible assets	1,741	6,540	5,324	20,692
Operating expenses | Non-guarantor Subsidiaries	'	'	'	'
Operating expenses:	'	'	'	'
Amortization expense for acquired intangible assets	294	256	881	795
Operating expenses | Eliminations	'	'	'	'
Operating expenses:	'	'	'	'
Amortization expense for acquired intangible assets	$0	$0	$0	$0

Supplemental_Guarantor_Condens5

Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Statements of Comprehensive Income (Loss) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Computation of Comprehensive income	'	'	'	'
Net (loss) income	$2,295	$7,919	($9,453)	$1,643
Change in cumulative translation adjustment	759	-835	-80	-758
Comprehensive income (loss)	3,054	7,084	-9,533	885
Comprehensive loss attributable to noncontrolling interest	-509	0	-1,255	0
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	3,563	7,084	-8,278	885
Issuer / Guarantor Subsidiaries	'	'	'	'
Computation of Comprehensive income	'	'	'	'
Net (loss) income	2,804	8,091	-8,198	1,643
Change in cumulative translation adjustment	-151	559	-248	830
Comprehensive income (loss)	2,653	8,650	-8,446	2,473
Comprehensive loss attributable to noncontrolling interest	0	'	0	'
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	2,653	'	-8,446	'
Non-guarantor Subsidiaries	'	'	'	'
Computation of Comprehensive income	'	'	'	'
Net (loss) income	5,050	-12,685	16,013	-4,879
Change in cumulative translation adjustment	918	-1,389	183	-1,535
Comprehensive income (loss)	5,968	-14,074	16,196	-6,414
Comprehensive loss attributable to noncontrolling interest	-509	'	-1,255	'
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	6,477	'	17,451	'
Eliminations	'	'	'	'
Computation of Comprehensive income	'	'	'	'
Net (loss) income	-5,559	12,513	-17,268	4,879
Change in cumulative translation adjustment	-8	-5	-15	-53
Comprehensive income (loss)	-5,567	12,508	-17,283	4,826
Comprehensive loss attributable to noncontrolling interest	0	'	0	'
Comprehensive income (loss) attributable to Aspect Software Parent, Inc.	($5,567)	'	($17,283)	'

Supplemental_Guarantor_Condens6

Supplemental Guarantor Condensed Consolidating Financials - Condensed Consolidating Statements of Cash Flows (Details) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013
Operating activities:	'	'
Net cash and cash equivalents provided by operating activities	$19,131	$15,397
Investing activities:	'	'
Cash paid for acquisitions, net of cash acquired	0	-142,064
Purchases of property and equipment	-8,660	-8,953
Purchase of investment	0	-1,852
Net cash and cash equivalents used in investing activities	-8,660	-152,869
Financing activities:	'	'
Repayment of borrowings	-46,800	-16,100
Borrowings under debt facilities	15,000	110,000
Proceeds received from capital contribution	7,004	0
Debt issuance costs in connection with borrowings	0	-5,538
Net cash and cash equivalents (used in) provided by financing activities	-24,796	88,362
Effect of exchange rate changes on cash	-126	-1,034
Net decrease in cash and cash equivalents	-14,451	-50,144
Cash and cash equivalents:	'	'
Beginning of period	26,694	80,838
End of period	12,243	30,694
Issuer / Guarantor Subsidiaries	'	'
Operating activities:	'	'
Net cash and cash equivalents provided by operating activities	28,480	47,758
Investing activities:	'	'
Cash paid for acquisitions, net of cash acquired	'	-135,163
Purchases of property and equipment	-7,024	-7,981
Purchase of investment	'	0
Net cash and cash equivalents used in investing activities	-7,024	-143,144
Financing activities:	'	'
Repayment of borrowings	-46,800	-16,100
Borrowings under debt facilities	15,000	110,000
Proceeds received from capital contribution	7,004	'
Debt issuance costs in connection with borrowings	'	-5,538
Net cash and cash equivalents (used in) provided by financing activities	-24,796	88,362
Effect of exchange rate changes on cash	0	0
Net decrease in cash and cash equivalents	-3,340	-7,024
Cash and cash equivalents:	'	'
Beginning of period	3,764	11,093
End of period	424	4,069
Non-guarantor Subsidiaries	'	'
Operating activities:	'	'
Net cash and cash equivalents provided by operating activities	-9,349	-32,361
Investing activities:	'	'
Cash paid for acquisitions, net of cash acquired	'	-6,901
Purchases of property and equipment	-1,636	-972
Purchase of investment	'	-1,852
Net cash and cash equivalents used in investing activities	-1,636	-9,725
Financing activities:	'	'
Repayment of borrowings	0	0
Borrowings under debt facilities	'	0
Debt issuance costs in connection with borrowings	'	'
Net cash and cash equivalents (used in) provided by financing activities	0	0
Effect of exchange rate changes on cash	-126	-1,034
Net decrease in cash and cash equivalents	-11,111	-43,120
Cash and cash equivalents:	'	'
Beginning of period	22,930	69,745
End of period	11,819	26,625
Eliminations	'	'
Operating activities:	'	'
Net cash and cash equivalents provided by operating activities	0	0
Investing activities:	'	'
Cash paid for acquisitions, net of cash acquired	'	0
Purchases of property and equipment	0	0
Purchase of investment	'	0
Net cash and cash equivalents used in investing activities	0	0
Financing activities:	'	'
Repayment of borrowings	0	0
Borrowings under debt facilities	'	0
Debt issuance costs in connection with borrowings	'	'
Net cash and cash equivalents (used in) provided by financing activities	0	0
Effect of exchange rate changes on cash	0	0
Net decrease in cash and cash equivalents	0	0
Cash and cash equivalents:	'	'
Beginning of period	0	0
End of period	$0	$0