Interactive Intelligence Inactive 10-K12 Mar 142013 FY Annual reportFinancial data

Company Profile

Document_and_Entity_Informatio

Document and Entity Information (USD $)	12 Months Ended
Document and Entity Information (USD $)	Dec. 31, 2013	Feb. 28, 2014	Jun. 28, 2013
Document and Entity Information [Abstract]	'	'	'
Entity Registrant Name	'Interactive Intelligence Group, Inc.	'	'
Entity Central Index Key	'0001517650	'	'
Current Fiscal Year End Date	'--12-31	'	'
Entity Well-known Seasoned Issuer	'No	'	'
Entity Voluntary Filers	'No	'	'
Entity Current Reporting Status	'Yes	'	'
Entity Filer Category	'Large Accelerated Filer	'	'
Entity Common Stock, Shares Outstanding	'	20,744,317	'
Entity Public Float	'	'	$811,226,768
Document Fiscal Year Focus	'2013	'	'
Document Fiscal Period Focus	'FY	'	'
Document Type	'10-K	'	'
Amendment Flag	'false	'	'
Document Period End Date	31-Dec-13	'	'

Consolidated_Balance_Sheets

Consolidated Balance Sheets (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Current assets:	'	'
Cash and cash equivalents	$65,881	$45,057
Short-term investments	32,162	23,816
Accounts receivable, net of allowance for doubtful accounts of $1,233 at December 31, 2013 and $1,584 at December 31, 2012	80,414	68,409
Deferred tax assets, net	23,684	16,600
Prepaid expenses	21,989	15,565
Other current assets	13,566	5,958
Total current assets	237,696	175,405
Long-term investments	9,787	11,757
Property and equipment, net	36,919	26,816
Goodwill	37,298	38,723
Intangible assets, net	20,613	22,676
Other assets, net	10,909	6,419
Total assets	353,222	281,796
Current liabilities:	'	'
Accounts payable	8,727	8,796
Accrued liabilities	15,162	19,608
Accrued compensation and related expenses	17,494	13,640
Deferred product revenues	10,412	5,999
Deferred services revenues	81,630	67,893
Total current liabilities	133,425	115,936
Long-term deferred revenues	23,914	18,000
Deferred tax liabilities, net	2,388	99
Other long-term liabilities	4,140	3,644
Total liabilities	163,867	137,679
Shareholders' equity:	'	'
Preferred stock, no par value: 10,000,000 shares authorized; no shares issued and outstanding	'	'
Common stock, $0.01 par value; 100,000,000 authorized; 20,504,106 issued and outstanding at December 31, 2013, 19,436,918 issued and outstanding at December 31, 2012	205	194
Additional paid-in capital	170,072	133,359
Accumulated other comprehensive loss	-1,676	-675
Retained earnings	20,754	11,239
Total shareholders' equity	189,355	144,117
Total liabilities and shareholders' equity	$353,222	$281,796

Consolidated_Balance_Sheets_Pa

Consolidated Balance Sheets (Parenthetical) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Current assets:	'	'
Accounts receivable, allowance for doubtful accounts	$1,233	$1,584
Shareholders' equity:	'	'
Preferred stock, no par value (in dollars per share)	'	'
Preferred stock, shares authorized (in shares)	10,000,000	10,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$0.01	$0.01
Common stock, shares authorized (in shares)	100,000,000	100,000,000
Common stock, shares issued (in shares)	20,504,106	19,436,918
Common stock , shares outstanding (in shares)	20,504,106	19,436,918

Consolidated_Statements_of_Inc

Consolidated Statements of Income and Comprehensive Income (USD $)	12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Revenues:	'	'	'
Product	$117,708	$88,626	$92,786
Recurring	147,941	118,343	93,363
Services	52,585	30,396	23,377
Total revenues	318,234	237,365	209,526
Cost of revenues:	'	'	'
Costs of product	29,233	24,329	25,095
Cost of recurring	45,865	32,227	23,801
Costs of services	38,760	21,099	16,389
Amortization of intangible assets	196	163	140
Total cost of revenues	114,054	77,818	65,425
Gross profit	204,180	159,547	144,101
Operating expenses:	'	'	'
Sales and marketing	102,873	81,539	63,039
Research and development	50,397	45,682	35,626
General and administrative	34,651	29,722	22,729
Amortization of intangible assets	1,862	1,521	1,066
Total operating expenses	189,783	158,464	122,460
Operating income	14,397	1,083	21,641
Other income (expense):	'	'	'
Interest income, net	833	772	434
Other income (expense)	-2,142	-189	144
Total other income (expense)	-1,309	583	578
Income before income taxes	13,088	1,666	22,219
Income tax expense	3,573	760	7,421
Net income	9,515	906	14,798
Other comprehensive income:	'	'	'
Foreign currency translation adjustment	-907	-645	-74
Net unrealized investment gain (loss) - net of tax	-94	163	93
Comprehensive income	$8,514	$424	$14,817
Net income per share	'	'	'
Basic (in dollars per share)	$0.47	$0.05	$0.79
Diluted (in dollars per share)	$0.45	$0.04	$0.74
Shares used to compute net income per share:	'	'	'
Basic (in shares)	20,033	19,241	18,714
Diluted (in shares)	21,088	20,162	19,885

Consolidated_Statement_of_Shar

Consolidated Statement of Shareholders' Equity (USD $)	Common Stock [Member]	Additional Paid-in Capital [Member]	Accumulated Other Comprehensive Income (Loss) [Member]	Retained Earnings (Accumulated Deficit) [Member]	Total
In Thousands, except Share data, unless otherwise specified	Common Stock [Member]	Additional Paid-in Capital [Member]	Accumulated Other Comprehensive Income (Loss) [Member]	Retained Earnings (Accumulated Deficit) [Member]	Total
Balance at Dec. 31, 2010	$182	$103,837	($290)	($4,465)	$99,264
Balance (in shares) at Dec. 31, 2010	18,158,000	'	'	'	'
Increase (Decrease) in Stockholders' Equity [Roll Forward]	'	'	'	'	'
Stock-based compensation expense	'	5,298	'	'	5,298
Exercise of stock options	8	6,663	'	'	6,671
Exercise of stock options (in shares)	786,000	'	'	'	'
Issuances of common stock	'	510	'	'	510
Issuances of common stock (in shares)	17,000	'	'	'	'
Tax benefits from stock-based payment arrangements	'	3,336	'	'	3,336
Net income	'	'	'	14,798	14,798
Foreign currency translation adjustment	'	'	-74	'	-74
Net unrealized investment gain (loss)	'	'	171	'	171
Balance at Dec. 31, 2011	190	119,644	-193	10,333	129,974
Balance (in shares) at Dec. 31, 2011	18,961,000	'	'	'	'
Increase (Decrease) in Stockholders' Equity [Roll Forward]	'	'	'	'	'
Stock-based compensation expense	'	6,677	'	'	6,677
Exercise of stock options	4	5,025	'	'	5,029
Exercise of stock options (in shares)	430,000	'	'	'	'
Issuances of common stock	'	680	'	'	680
Issuances of common stock (in shares)	26,000	'	'	'	'
Issuances of restricted stock units	'	-253	'	'	-253
Issuances of restricted stock units (in shares)	20,000	'	'	'	'
Tax benefits from stock-based payment arrangements	'	1,586	'	'	1,586
Net income	'	'	'	906	906
Foreign currency translation adjustment	'	'	-645	'	-645
Net unrealized investment gain (loss)	'	'	163	'	163
Balance at Dec. 31, 2012	194	133,359	-675	11,239	144,117
Balance (in shares) at Dec. 31, 2012	19,437,000	'	'	'	19,436,918
Increase (Decrease) in Stockholders' Equity [Roll Forward]	'	'	'	'	'
Stock-based compensation expense	'	9,247	'	'	9,247
Exercise of stock options	11	14,111	'	'	14,122
Exercise of stock options (in shares)	1,007,000	'	'	'	'
Issuances of common stock	'	837	'	'	837
Issuances of common stock (in shares)	19,000	'	'	'	'
Issuances of restricted stock units	'	-961	'	'	-961
Issuances of restricted stock units (in shares)	41,000	'	'	'	'
Tax benefits from stock-based payment arrangements	'	13,479	'	'	13,479
Net income	'	'	'	9,515	9,515
Foreign currency translation adjustment	'	'	-907	'	-907
Net unrealized investment gain (loss)	'	'	-94	'	-94
Balance at Dec. 31, 2013	$205	$170,072	($1,676)	$20,754	$189,355
Balance (in shares) at Dec. 31, 2013	20,504,000	'	'	'	20,504,106

Consolidated_Statements_of_Cas

Consolidated Statements of Cash Flows (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Operating activities:	'	'	'
Net income	$9,515	$906	$14,798
Adjustments to reconcile net income to net cash provided by operating activities:	'	'	'
Depreciation	11,664	8,547	6,248
Amortization	2,058	1,776	1,209
Other non-cash items	1,439	-906	37
Stock-based compensation expense	9,247	6,677	5,298
Tax benefits from stock-based payment arrangements	-13,479	-1,586	-3,336
Deferred income tax	-4,795	-12,311	-524
Amortization (accretion) of investment premium (discount)	-37	846	-1,165
Loss on disposal of fixed assets	'	74	4
Changes in operating assets and liabilities:	'	'	'
Accounts receivable	-12,005	-10,166	-13,313
Prepaid expenses	-6,178	-4,490	-2,640
Other current assets	737	-975	-85
Accounts payable	-69	5,071	-7,700
Accrued liabilities	1,233	11,941	6,918
Accrued compensation and related expenses	3,854	4,400	-918
Deferred product revenues	4,284	1,190	489
Deferred services revenues	19,645	12,850	18,675
Other assets and liabilities	262	-2,976	-1,778
Net cash provided by operating activities	27,375	20,868	22,217
Investing activities:	'	'	'
Sales of available-for-sale investments	26,803	58,235	73,118
Purchases of available-for-sale investments	-33,270	-30,348	-98,205
Purchases of property and equipment	-20,758	-15,554	-13,234
Capitalized internal use software cost	-6,112	-862	-873
Acquisitions, net of cash	-725	-22,651	-13,376
Unrealized (gain) loss on investment	34	-138	1
Net cash used in investing activities	-34,028	-11,318	-52,569
Financing activities:	'	'	'
Proceeds from stock options exercised	14,122	5,029	6,671
Proceeds from issuance of common stock	837	680	510
Tax withholding on restricted stock awards	-961	-253	'
Tax benefits from stock-based payment arrangements	13,479	1,586	3,336
Net cash provided by financing activities	27,477	7,042	10,517
Net increase (decrease) in cash and cash equivalents	20,824	16,592	-19,835
Cash and cash equivalents, beginning of period	45,057	28,465	48,300
Cash and cash equivalents, end of period	65,881	45,057	28,465
Cash paid during the year for:	'	'	'
Interest	6	5	3
Income taxes	882	3,213	2,835
Other non-cash item:	'	'	'
Purchase of property and equipment payable at end of period	$413	$173	$70

The_Company

The Company	12 Months Ended
The Company	Dec. 31, 2013
The Company [Abstract]	'
The Company	'
	1.THE COMPANY
	Effective July 1, 2011, Interactive Intelligence Group, Inc. (“Interactive Intelligence”) became the successor reporting company to Interactive Intelligence, Inc. (“ININ Inc.”), pursuant to a corporate reorganization approved by the shareholders of ININ Inc. at its 2011 annual meeting of shareholders (the “Reorganization”). Interactive Intelligence is conducting the business previously conducted by ININ Inc. in substantially the same manner. In these Notes to Consolidated Financial Statements, the term the “Company” means ININ Inc. and its wholly-owned subsidiaries for the periods through and including June 30, 2011, and Interactive Intelligence and its wholly-owned subsidiaries for the periods after June 30, 2011.

	The Company is a recognized leader in the worldwide contact center market, where its choice of cloud solutions and software applications provide a range of pre-integrated inbound and outbound communications functionality. This platform is also the foundation of the Company's solutions for unified communications and business process automation. The Company’s solutions are utilized across a wide range of industries, including teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government and business services.

	The Company commenced principal operations in 1994 and revenues were first recognized in 1997. Since then, the Company has established wholly-owned subsidiaries in 14 other countries. The Company’s world headquarters are located in Indianapolis, Indiana with regional offices throughout the United States and 20 other countries. The Company markets its software solutions in the Americas, Europe, the Middle East and Africa, and Asia-Pacific.

Summary_Of_Significant_Account

Summary Of Significant Accounting Policies	12 Months Ended
	Dec. 31, 2013
Summary Of Significant Accounting Policies [Abstract]	'
Summary Of Significant Accounting Policies	'
	2.SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
	Principles of Consolidation

	The accompanying consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries after elimination of all significant intercompany accounts and transactions.

	Use of Estimates

	The preparation of consolidated financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. On an on-going basis, management reevaluates these estimates including those related to revenue recognition, allowance for doubtful accounts, stock-based compensation, research and development, legal, goodwill and intangible assets, other assets and accounting for income taxes. Despite management’s best effort to establish good faith estimates and assumptions, actual results could differ from these estimates.

	Reclassification and Adjustments

	Effective January 1, 2013, the Company reclassified certain expenses which were included in cost of services in prior periods to sales and marketing expenses. In prior years, these costs were not significant; however, as these costs have continued to increase in line with the Company’s growth strategy, the Company concluded that it is appropriate to report these expenses as sales and marketing. For the year ended December 31, 2012, $1.8 million has been reclassified to sales and marketing expenses based on this new expense presentation. The reclassification did not have any impact on the overall results previously reported.

	During the second quarter of 2013, the Company reclassified liabilities related to straight-line rent accruals which were included in accrued liabilities to other long-term liabilities. In the condensed consolidated balance sheet as of December 31, 2012, $3.4 million has been reclassified to other long-term liabilities. This reclassification did not have a material impact on the overall results previously reported.


	Revenue Recognition

	The Company reports three types of revenues: product revenues, recurring revenues, and services revenues. Product revenues are generated from licensing the right to use its software solutions on-premises, and in certain instances, selling hardware as a component of the solution. Recurring revenues are generated by annual support fees from on-premises license agreements and fees from the Company’s cloud offerings. Services revenues are generated primarily from professional services and educational services. Revenues are generated by direct sales with customers and by indirect sales through a partner channel.

	Product Revenues

	Substantially all of the Company’s license agreements are perpetual. For any revenues to be recognized from a license agreement, the following criteria must be met:

		·	Persuasive evidence of an arrangement exists;

		·	The fee is fixed or determinable;

		·	Collection is probable; and

		·	Delivery has occurred.

	For a perpetual license agreement, upon meeting the revenue recognition criteria above, the Company immediately recognizes as product revenues the residual amount of the total contract fees if sufficient vendor specific objective evidence (“VSOE”) of fair value exists to support allocating a portion of the total fee to the undelivered elements of the arrangement. If sufficient VSOE of fair value for the undelivered elements does not exist, the Company recognizes the initial license fee as product revenues ratably over the initial term of the support agreement once support is the only undelivered element. The support period is generally 12 months but may be up to 18 months for initial orders because support begins when the licenses are downloaded, when support commences, or no more than six months following the contract date. If the contract includes prepaid support, the support period may be up to 36 months. The Company determines VSOE of fair value for support in on-premises agreements based on substantive renewal rates the customer must pay to renew the support. The VSOE of fair value for other services is based on amounts charged when the services are sold in stand-alone sales.

	The Company sells hardware manufactured by third parties, which does not contain the Company’s software, and certain appliances, including the Interaction Gateway and the Interaction Media Server, which combine third-party hardware and the Company’s Interaction Gateway or Interaction Media Server software. These appliances are not pre-loaded with the Company’s Customer Interaction Center (“CIC”) software and the Company does not require its customers to purchase these items directly from them. The Company’s CIC software will still function properly on hardware, gateways or media servers purchased from other vendors. Although the appliances mentioned above are a combination of hardware and software, the software does not primarily work together with the hardware to provide the hardware’s essential functionality. In addition, the Interaction Media Server software can be purchased separately and loaded onto other media servers the customer already owns or purchased from another vendor. The Company recognizes revenues related to hardware sales when the hardware is delivered and all other revenue recognition criteria are met.

	Contracts that contain both software and hardware are reviewed to allocate the deliverables into separate units of accounting in accordance with Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC") Topic 605-25, Revenue Recognition – Multiple Element Arrangements. The units of accounting fall into one of two categories: software or non-software related products. FASB ASC 605-25 is used to allocate the fair value of each.

	Recurring Revenues

	The Company generates recurring revenues from its cloud offerings and annual support fees. For cloud contracts, customers pay a minimum monthly fee to use a specified number of software licenses, plus any overages over the minimum. Customers are billed the greater of their minimum monthly fee or actual usage, and revenue is recognized monthly as the service is delivered. The total contract fee also includes an implementation fee, which is recognized ratably over the term of the contract.

	The Company recognizes annual support fees as recurring revenues ratably over the post-contract support period, which is typically 12 months, but may extend up to three years if prepaid.

	Services Revenues

	The Company generates revenues from other services that it provides to its customers and partners including fees for professional services and educational services. Revenues from professional services, which include implementing the Company’s solutions, and educational services, which consist of training courses for customers and partners, are recognized as the related services are performed.

	Accounts Receivable and Allowance for Doubtful Accounts Receivable

	Trade accounts receivable are recorded at the invoiced amount. The allowance for doubtful accounts is the Company’s best estimate of the amount of probable credit losses in the Company’s existing accounts receivable. The Company estimates bad debt expense based on a percentage of revenue reported and a detailed analysis of receivables each period. The Company reviews the allowance for doubtful accounts each reporting period based on a detailed analysis of its accounts receivable. In the analysis, the Company primarily considers the age of the customer’s or partner’s receivable and also considers the creditworthiness of the customer or partner, the economic conditions of the customer’s or partner’s industry, and general economic conditions, among other factors. If any of these factors change, the Company may also change its original estimates, which could impact the level of its future allowance for doubtful accounts.

	If payment is not made timely, the Company will contact the customer or partner to try to obtain the payment. If this is not successful, the Company will institute other collection practices such as generating collection letters, charging interest, involving sales personnel and ultimately terminating the customer’s or partner’s access to future upgrades, licenses and technical support. Once all collection efforts are exhausted, the receivable is written off against the allowance for doubtful accounts.

	Cash and Cash Equivalents

	The Company considers all highly liquid investments with a maturity of three months or less from date of purchase to be cash equivalents. Cash and cash equivalents consist primarily of cash on deposit with financial institutions and high quality money market instruments.

	Investments

	The Company’s investments, which consist primarily of taxable corporate and government debt securities, are classified as available-for-sale. Such investments are recorded at fair value and unrealized gains and losses are excluded from earnings and recorded as a separate component of equity until realized. Premiums or discounts are amortized or accreted over the life of the related security as an adjustment to yield using the effective interest method. Realized gains and losses from the sale of available-for-sale securities are determined on a specific identification basis. A decline in the market value of securities below cost judged to be other than temporary results in a reduction in the carrying amount to fair value. The impairment is charged to earnings and a new cost basis for the security is established. Interest and dividends on all securities are included in interest income when earned.

	Property and Equipment

Property and equipment are stated at cost. Depreciation is calculated using the straight-line method over the estimated useful lives of the assets. Leasehold improvements are amortized using the straight-line method over the lesser of the term of the related lease or the estimated useful life. The Company leases its office space under operating lease agreements. In accordance with FASB ASC Topic 840, Leases (“FASB ASC 840”), for operating leases with escalating rent payments, the Company records rent expense on a straight-line basis over the life of the lease.

Impairment of Long-Lived Assets

In accordance with FASB ASC Topic 360, Property, Plant and Equipment, certain of the Company’s assets, such as property and equipment and intangibles subject to amortization, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated future cash flows, an impairment charge is recognized for the amount by which the carrying amount of the asset exceeds the fair value of the asset.



Goodwill and Other Intangible Assets

The Company reviews its goodwill and intangible assets with indefinite lives for impairment at least annually in accordance with FASB Accounting Standards Update (“ASU”) 2011-08, Testing Goodwill for Impairment, which amends FASB ASC Topic 350, Intangibles – Goodwill and Other (“FASB ASC 350”). This guidance requires us to perform the goodwill impairment analysis annually or when a change in facts and circumstances indicates that the fair value of an asset may be below its carrying amount.

Prior to its annual 2013 goodwill impairment test, the Company had one reporting unit as defined by FASB ASC 350. Beginning in 2013, the Company’s Senior Vice President of Business Development assumed responsibility for overall operational and financial performance of Global Software Services, Inc., doing business as Latitude Software (“Latitude”) and Bay Bridge Decision Technologies, Inc. (“Bay Bridge”). In addition, these two entities are evaluated separately from the remainder of the company. As a result, the Company identified three reporting units for the purpose of our annual 2013 goodwill impairment analysis: Interactive Intelligence, Latitude, and Bay Bridge. Based on the review of the qualitative events and circumstances outlined in FASB ASU 2011-08, the Company determined that it is more likely than not that the fair value of each reporting unit is greater than its carrying amount, and the two-step process of the goodwill impairment test was not necessary to perform.

Additionally, the Company has identifiable intangible assets such as intellectual property trademarks and patents which are amortized over a 10 to 15 year period using the straight-line method. Other intangible assets, such as customer relationships, core technology and non-compete agreements are amortized over a 5 to 18 year period using the straight-line method. The Company determined no indication of impairment existed as of December 31, 2013 when the annual impairment tests were performed for goodwill and intangible assets.

Advertising

The Company expenses all advertising costs as incurred. Advertising expense for 2013, 2012 and 2011 was $2.3 million, $1.9 million and $1.8 million, respectively.

Research and Development

Research and development expenditures are expensed as incurred. FASB ASC Topic 985, Software, requires capitalization of certain software development costs subsequent to the establishment of technological feasibility. Based on the Company’s product development process, technological feasibility is established upon completion of a working model. Costs incurred by the Company between completion of the working model and the point at which the product is ready for general release has been insignificant.

During 2013, the Company continued to invest in its next generation cloud communication platform. This platform will be the first solution offered solely as a cloud service, with no on-premises option. The expenses incurred for this new platform result from internal activity with no intent for external sale. As a result, the Company capitalized approximately $3.6 million of internal use software expenses relating to its next generation cloud communication platform during 2013. Research and development expense for 2013 (after capitalization), 2012 and 2011 was $50.4 million, $45.7 million and $35.6 million, respectively.

Stock-Based Compensation

Consistent with FASB ASC Topic 718, Compensation – Stock Compensation (“FASB ASC 718”), the Company continues to use the Black-Scholes option-pricing model as its method of valuation for share-based payment awards. The Company’s determination of fair value of share-based payment awards on the date of grant using the Black-Scholes option-pricing model is affected by the Company’s stock price as well as assumptions regarding a number of highly complex and subjective variables. These variables include, but are not limited to, the Company’s expected stock price volatility over the term of the awards and an expected risk-free rate of return. If factors change and the Company uses different assumptions for estimating stock-based compensation expense associated with awards granted in future periods, stock-based compensation expense may differ materially in the future from that recorded in the current period.

The Company records compensation expense for share-based awards using the straight-line method, which is recorded into earnings over the vesting period of the award. Stock-based compensation expense for employee and director stock options and restricted stock units recognized under FASB ASC 718 for the years ended December 31, 2013, 2012 and 2011 was $9.2 million, $6.7 million and $5.3 million, respectively. See Note 6 for further information on the Company’s stock-based compensation.


Fair Value Measurements

The carrying amounts of the Company’s financial instruments, including cash and cash equivalents, accounts receivable, accounts payable, and accrued liabilities, approximate their respective fair market values due to the short maturities of these financial instruments. The fair values of short-term and long-term investments are valued in accordance with FASB ASC Topic 820, Fair Value Measurements and Disclosures (“FASB ASC 820”).

Income Taxes

Income taxes are accounted for under the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date.

FASB ASC Topic 740, Income Taxes (“FASB ASC 740”), establishes financial accounting and reporting standards for the effect of income taxes. The Company is subject to income taxes in both the United States and numerous foreign jurisdictions. Significant judgment is required in evaluating the Company’s tax positions and determining its provision for income taxes. The objectives of accounting for income taxes are to recognize the amount of taxes payable or refundable for the current year and deferred tax liabilities and assets for the future tax consequences of events that have been recognized in an entity’s financial statements or tax returns. Variations in the actual outcome of these future tax consequences could materially impact the Company’s financial position, results of operations, or cash flows.

In assessing the recoverability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon generation of future taxable income prior to the period in which temporary differences such as loss carryforwards and tax credits expire. Management considers projected future taxable income and tax planning strategies in making this assessment.

As of December 31, 2013, the Company had $5.3 million in tax credit carryforwards recorded as deferred tax assets as well as a valuation allowance of $135,000. The Company will continue to evaluate the valuation of deferred tax assets in accordance with the requirements of FASB ASC 740. See Note 9 for further information on the Company’s income taxes.

The revenue from sales tax collected from customers is recorded on a net basis.

Net Income per Share

Basic net income per share is calculated based on the weighted-average number of common shares outstanding in accordance with FASB ASC Topic 260, Earnings per Share. Diluted net income per share is calculated based on the weighted-average number of common shares outstanding plus the effect of dilutive potential common shares. When the Company reports net income, the calculation of diluted net income per share excludes shares underlying stock options outstanding that would be anti-dilutive. Potential common shares are composed of shares of common stock issuable upon the exercise of stock options. The following table sets forth the calculation of basic and diluted net income per share (in thousands, except per share amounts):



	Years Ended December 31,
	2013		2012		2011
Net income, as reported (A)	$	9,515	$	906	$	14,798

Weighted average shares of common stock outstanding (B)		20,033		19,241		18,714
Dilutive effect of employee stock options		1,055		921		1,171
Common stock and common stock equivalents (C)		21,088		20,162		19,885

Net income per share:
Basic (A/B)	$	0.47	$	0.05	$	0.79
Diluted (A/C)		0.45		0.04		0.74

Anti-dilutive shares not included in the diluted per share calculation for 2013, 2012 and 2011 were 197,000, 726,000 and 305,000, respectively.

Comprehensive Income

Comprehensive income is comprised of net income and other comprehensive income (loss). The Company reports unrealized gains (losses) on marketable securities and foreign currency translation adjustments as other comprehensive income (loss).

Legal Proceedings

Liabilities for loss contingencies arising from claims, assessments, litigation, fines, penalties and other sources are recorded when it is probable that a liability has been incurred and the amount of the assessment and/or remediation can be reasonably estimated. Legal costs incurred in connection with loss contingencies are expensed as incurred.

Internal Use Software

The Company capitalizes costs related to its next generation cloud communication platform and certain projects for internal use in accordance with FASB ASC 350-40, Internal Use Software. Once a solution has reached the development stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use. The capitalization of costs ceases upon completion of all substantial testing. Costs incurred in the preliminary stages of development, maintenance and training costs are expensed as incurred. During the year-ended December 31, 2013, the Company capitalized $3.6 million of year-to-date costs related to the development of its next generation cloud communication platform. The Company will continue to capitalize development costs related to this project and will begin amortizing such costs once the software is ready for production.

Additionally, in 2013, the Company purchased several new business systems to meet its internal business needs and the Company has no substantive plans to market such software externally. During the year ended December 31, 2013, the Company capitalized $2.5 million of costs associated with development and implementation of these systems.

Investments

Investments	12 Months Ended
	Dec. 31, 2013
Investments [Abstract]	'
Investments	'
	3.INVESTMENTS

	The Company’s short-term investments all mature in less than one year and the Company’s long-term investments mature between one and three years. Both short-term and long-term investments are considered available for sale. In 2013 and 2012, the Company purchased short-term investments for $26.4 million and $21.7 million, respectively. As of December 31, 2013 and 2012, the Company held $32.2 million and $23.8 million, respectively, in short-term investments and $9.8 million and $11.8 million, respectively, in long-term investments that were recorded at their fair values. The Company does not invest in subprime assets.

	Gross realized gains and losses included in interest income, net totaled less than $10,000 in each of 2013, 2012 and 2011.

	Interest income, net was $833,000, $772,000, and $434,000 in 2013, 2012 and 2011, respectively.

	FASB ASC 820, as amended, defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. FASB ASC 820 also establishes a fair value hierarchy which requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. The standard describes the following three levels of inputs that may be used to measure fair value:

		·		Level 1 - Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.

		·		Level 2 - Observable inputs other than Level 1 prices such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.

		·		Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.

	The Company’s assets that are measured at fair value are classified within Level 1 or Level 2 of the fair value hierarchy. The types of instruments valued based on quoted prices in active markets include money market securities. Such instruments are classified within Level 1 of the fair value hierarchy. The Company invests in money market funds that are traded daily and does not adjust the quoted price for such instruments. The types of instruments valued based on quoted prices in less active markets, broker or dealer quotations, or alternative pricing sources with reasonable levels of price transparency include corporate notes, agency bonds, commercial paper, certificates of deposit, and international government bonds. Such instruments are classified within Level 2 of the fair value hierarchy. The Company uses consensus pricing, which is based on multiple pricing sources, to value its fixed income investments.

	The following table sets forth a summary of the Company’s financial assets, classified as cash and cash equivalents, short-term investments and long-term investments on its condensed consolidated balance sheet, measured at fair value as of December 31, 2013 and 2012 (in thousands):


				Fair Value Measurements at December 31, 2013 Using
										Quoted Prices in				Significant				Significant
										Active Markets for				Other Observable				Unobservable
										Identical Assets				Inputs				Inputs
	Description					Total				(Level 1)				(Level 2)				(Level 3)
	Cash & cash equivalents:
	Cash			$		57,715		$		57,715		$		-		$		-
	Money market funds					8,166				8,166				-				-
	Total			$		65,881		$		65,881		$		-		$		-

	Short-term investments:
	Agency bonds			$		1,008		$		-		$		1,008		$		-
	Corporate notes					28,307				-				28,307				-
	Commercial paper					2,297				-				2,297				-
	Certificates of deposit					550				-				550				-
	Total			$		32,162		$		-		$		32,162		$		-

	Long-term investments:
	Corporate notes			$		9,787		$		-		$		9,787		$		-
	Total			$		9,787		$		-		$		9,787		$		-

			Fair Value Measurements at December 31, 2012 Using

									Quoted Prices in				Significant				Significant
									Active Markets for				Other Observable				Unobservable
									Identical Assets				Inputs				Inputs
	Description				Total				(Level 1)				(Level 2)				(Level 3)
	Cash & cash equivalents:
	Cash		$		42,964		$		42,964		$		-		$		-
	Money market funds				2,093				2,093				-				-
	Total		$		45,057		$		45,057		$		-		$		-

	Short-term investments:
	Corporate notes		$		21,568		$		-		$		21,568		$		-
	Commercial paper				1,298				-				1,298				-
	Certificates of deposit				950				-				950				-
	Total		$		23,816		$		-		$		23,816		$		-

	Long-term investments:
	Corporate notes		$		10,738		$		-		$		10,738		$		-
	Agency bonds				1,019				-				1,019				-
	Total		$		11,757		$		-		$		11,757		$		-

Accounts_Receivable_And_Concen

Accounts Receivable And Concentration Of Credit Risk	12 Months Ended
Accounts Receivable And Concentration Of Credit Risk	Dec. 31, 2013
Accounts Receivable And Concentration Of Credit Risk [Abstract]	'
Accounts Receivable And Concentration Of Credit Risk	'
	4.ACCOUNTS RECEIVABLE AND CONCENTRATION OF CREDIT RISK

	The Company evaluates the creditworthiness of its customers and partners on a periodic basis and generally does not require collateral. The Company records unbilled accounts receivable, which represents amounts recognized as revenues for invoices that have not yet been sent to customers. This balance fluctuates depending on the contractual billing milestones and work performed related to projects specified in the contract. When the work performed is ahead of the billing milestones related to a services engagement, unbilled accounts receivable will be recorded. The balance of unbilled accounts receivable recorded as of December 31, 2013 and 2012 was $6.5 million and $2.5 million, respectively.

	No customer or partner accounted for 10% or more of the Company’s revenues in 2013, 2012 or 2011 or for 10% or more of the Company’s accounts receivable as of December 31, 2013 and 2012. The Company’s top five partners collectively represented 27% and 21% of the Company’s accounts receivable balance at December 31, 2013 and 2012, respectively.

Property_And_Equipment

Property And Equipment	12 Months Ended
Property And Equipment	Dec. 31, 2013
Property And Equipment [Abstract]	'
Property And Equipment	'
	5.PROPERTY AND EQUIPMENT

	Property and equipment are summarized as follows as of December 31, 2013 and 2012 (in thousands):


		2013		2012
	Computer equipment	$	22,617	$	19,378
	Leasehold improvements		18,338		13,626
	Furniture and fixtures		11,366		8,374
	Data Center		18,948		11,509
	Software		2,769		2,723
	Office equipment		1,679		1,344
	Trade show equipment and other		566		566
	Construction in process		3		692
	Total property and equipment		76,286		58,212
	Less accumulated depreciation		-39,367		-31,396
	Net property and equipment	$	36,919	$	26,816

	Property and equipment is depreciated over useful lives of 3 to 7 years, except for leasehold improvements, which are depreciated over the lesser of the term of the related lease or the estimated useful life, and vary from 3 to 15 years. During the year ended December 31, 2013, the Company reduced assets and accumulated depreciation by $2.6 million for fully depreciated computer and software equipment that was more than six years old and was no longer in use.

StockBased_Compensation

Stock-Based Compensation	12 Months Ended
Stock-Based Compensation	Dec. 31, 2013
Stock-Based Compensation [Abstract]	'
Stock-Based Compensation	'

	6	STOCK-BASED COMPENSATION

	Stock Option Plans

	The Company’s stock option plans, adopted in 1995, 1999 and 2006, authorize the Board of Directors or the Compensation and Stock Option Committee, as applicable, to grant incentive and nonqualified stock options, and, in the case of the 2006 Equity Incentive Plan, as amended and as assumed by Interactive Intelligence (the “2006 Plan”), stock appreciation rights, restricted stock, restricted stock units (“RSUs”), performance shares, performance units and other stock-based awards. After adoption of the 2006 Plan by the Company’s shareholders in May 2006, the Company may no longer make any grants under previous plans, but any shares subject to awards under the 1999 Stock Option and Incentive Plan and the Outside Directors Stock Option Plan (collectively, the “1999 Plans”) that are cancelled are added to shares available under the 2006 Plan. At the Company’s 2013 Annual Meeting of Shareholders on May 22, 2013, the Company’s shareholders approved an amendment to the 2006 plan which increased the number of shares available for issuance under the 2006 Plan by 2,000,000 shares. A maximum of 9,050,933 shares are available for delivery under the 2006 Plan, which consists of (i) 5,350,000 shares, plus (ii) 320,000 shares available for issuance under the 1999 Plans, but not underlying any outstanding stock options or other awards under the 1999 Plans, plus (iii) up to 3,380,933 shares subject to outstanding stock options or other awards under the 1999 Plans that expire, are forfeited or otherwise terminate unexercised on or after May 18, 2006. The number of shares available under the 2006 Plan is subject to adjustment for certain changes in the Company’s capital structure. The exercise price of options granted under the 2006 Plan is equal to the closing price of the Company’s common stock, as reported by The NASDAQ Global Select Market, on the business day immediately preceding the date of grant. As of December 31, 2013, 2012 and 2011 there were 2,338,146, 753,883 and 1,292,851 shares of stock, respectively, available for issuance for equity compensation awards under the 2006 Plan.

	The Company grants RSUs and three types of stock options. The first type of stock option is non-performance-based subject only to time-based vesting, and these stock options are granted by the Company as annual grants to executives, to certain new employees and to newly-elected non-employee directors. These stock options vest in four equal annual installments beginning one year after the grant date. The fair value of these option grants is determined on the date of grant and the related compensation expense is recognized for the entire award on a straight-line basis over the requisite service period.

	The second type of stock option granted by the Company is performance-based subject to cancellation if the specified performance targets are not met. If the applicable performance targets have been achieved, the options will vest in four equal annual installments beginning one year after the performance-related period has ended. The fair value of these stock option grants is determined on the date of grant and the related compensation expense is recognized over the requisite service period, including the initial period for which the specified performance targets must be met.

	The third type of stock option granted by the Company is director options granted to non-employee directors annually. These options are similar to the non-performance-based options described above except that the director options vest one year after the grant date. The fair value of these option grants is determined on the date of the grant and the related compensation expense is recognized over one year. These director options are generally granted at the Company’s Annual Meeting of Shareholders during the second quarter of each fiscal year.

	The Company grants RSUs to certain key employees, executives and certain new employees. The fair value of the RSUs is determined on the date of grant and the RSUs vest in four equal annual installments beginning one year after the grant date. RSUs are not included in issued and outstanding common stock until the shares are vested and settlement has occurred.

	The plans may be terminated by the Company’s Board of Directors at any time.

	Stock-Based Compensation Expense Information

	The following table summarizes the allocation of stock-based compensation expense related to employee and director stock options and RSUs under FASB ASC 718, Compensation- Stock Compensation, for the years ended December 31, 2013, 2012 and 2011 (in thousands):

		Years Ended December 31,

		2013			2012			2011
	Stock-based compensation expense by category:
	Costs of recurring revenues	$	806		$	523		$	429
	Costs of services revenues		245			147			94
	Sales and marketing		3,109			2,250			1,677
	Research and development		2,733			1,886			1,570
	General and administrative		2,354			1,871			1,528
	Total stock-based compensation expense	$	9,247		$	6,677		$	5,298


	Effect of stock-based compensation expense on net income per share:
	Basic	$	-0.46		$	-0.35		$	-0.28
	Diluted		-0.44			-0.33			-0.27

	At each quarter end, the Company evaluates the probability that the performance awards granted during the year will be forfeited at year-end for non-performance and reverses the associated expense recorded in previous periods. During the fourth quarter of 2013, 2012 and 2011, the Company reversed stock option expense recorded in previous periods associated with these options totaling $128,000 in 2013, $ 54,000 in 2012 and $69,000 in 2011. After taking into account the options that were cancelled during 2013, 2012 and 2011, the estimated total grant date fair value, not accounting for estimated forfeitures, is as follows (in thousands):


			Number of Options Granted			Number of Options Cancelled			Grant Date Fair Value
	Year:
	2013		275			46		$	4,521
	2012		416			21			4,896
	2011		370			46			5,655

	As required by FASB ASC 718, management has made an estimate of expected forfeitures and is recognizing compensation expense only for those stock awards expected to vest. For the year ended December 31, 2013, the Company estimated that the total stock-based compensation expense for the awards not expected to vest was $214,000, with such amounts deducted to arrive at the fair value of $4.3 million.


	Valuation Assumptions

	The Company estimated the fair value of stock options using the Black-Scholes valuation model. During the fourth quarter of 2013, the Company re-evaluated the expected life of its stock options by reviewing the exercise, expiration and termination patterns of three classes of option holders. Based on the results of this analysis, the expected life for stock options issued in 2013 did not change from prior years; however, the expected life of certain types of stock options issued in the future may change.


	Non-performance-based options are typically granted throughout the year to newly-elected non-employee directors and newly-hired employees of the Company, and are granted annually to management. Performance-based options are only granted to sales and marketing employees during the first quarter of each year and annual option grants to non-employee directors only occur during the second quarter of each year. The weighted-average estimated per option value of non-performance-based, performance-based and director options granted under the 2006 Plan during the years ended December 31, 2013, 2012 and 2011 was $17.99, $12.21 and $16.18, respectively, using the following assumptions:



			Years Ended December 31,
	Valuation assumptions for non-performance-based options :		2013			2012			2011
	Dividend yield		-	%		-	%		-	%
	Expected volatility		54.36 - 54.44	%		59.04 - 64.70	%		62.42 - 64.68	%
	Risk-free interest rate		1.04 – 1.12	%		0.53 - 0.71	%		0.69 - 1.74	%
Expected life of option (in years)		4.25			4.25			4.25

		Years Ended December 31,
Valuation assumptions for performance-based options:		2013			2012			2011
Dividend yield		-	%		-	%		-	%
Expected volatility		57.56	%		63.23	%		65.55	%
Risk-free interest rate		0.73	%		0.79	%		1.97	%
Expected life of option (in years)		4.75			4.75			4.75

		Years Ended December 31,
Valuation assumptions for annual director options:		2013			2012			2011
Dividend yield		-	%		-	%		-	%
Expected volatility		49.33	%		57.10	%		64.38	%
Risk-free interest rate		0.54	%		0.49	%		0.93	%
Expected life of option (in years)		3.50			3.50			3.50

Expected Dividend: The Black-Scholes valuation model calls for a single expected dividend yield as an input. The Company has never declared or paid cash dividends on its common stock and does not expect to declare or pay any cash dividends in the foreseeable future.

Expected Volatility: The Company’s volatility factor was based exclusively on its historical stock prices over the most recent period commensurate with the estimated expected life of the stock options.

Risk-Free Rate: The Company bases the risk-free interest rate on the implied yield currently available on U.S. Treasury zero-coupon issues with an equivalent remaining term commensurate with the estimated expected life of the stock options.

Expected Term: The Company’s expected term represents the period that the Company’s stock options are expected to be outstanding and was determined using the simplified method as described in FASB ASC 718 for the Company's plain-vanilla options. The Company chose to use the simplified method given the lack of historical data for the current expiration term of six years and the non-employee director options that fully vest in one year. FASB ASC 718 permits the continued use of this method after December 31, 2007 if the Company does not believe it has sufficient historical data to support another method. The Company does not have sufficient historical data to estimate an expected term for its performance-based options and therefore uses 4.75 years, the same life as the plain-vanilla options but adjusted for the performance-based options having an additional year life. The earned performance-based options accounted for 7%, 8%, and 5% of total options granted in 2013, 2012 and 2011, respectively.

Estimated Pre-vesting Forfeitures: The Company includes an estimate for forfeitures in calculating stock option expense. When estimating forfeitures, the Company considers historical termination behavior as well as any future trends it expects.

For most options granted through December 31, 2004, the term of each option is ten years from the date of grant. In 2005, the Company began issuing options with a term of six years from the date of grant.

If an incentive stock option is granted to an employee who, at the time the option is granted, owns stock representing more than 10% percent of the voting power of all classes of stock of the Company, the exercise price of the option may not be less than 110% of the market value per share on the date the option is granted and the term of the option shall be not more than five years from the date of grant.

RSUs are valued using the fair market value of the Company’s stock on the date of grant and expense is recognized on a straight-line basis taking into account an estimated forfeiture rate.

Stock Option and RSU Activity

The following table sets forth a summary of stock option activity for the years ended December 31, 2013, 2012 and 2011:

	Years Ended December 31,
	2013						2012						2011
				Weighted-						Weighted-					Weighted-
				Average						Average					Average
				Exercise						Exercise					Exercise
		Options		Price				Options		Price				Options	Price
Balances, beginning of year		2,631,198		$	17.21			2,665,654		$	15.16			3,129,373	$	11.58
Options granted		251,250			41.91			401,000			24.87			369,500		32.39
Options exercised		-1,007,578			14.00			-429,956			11.69			-786,832		8.47
Options cancelled, forfeited or expired		-22,250			20.98			-5,500			14.05			-46,387		18.05
Options outstanding at end of year		1,852,620			22.25			2,631,198			17.21			2,665,654		15.16
Option price range at end of year	$	3.53 - 66.21					$	2.89 -37.76					$	2.59 - 37.76
Weighted-average fair value of options granted during the year	$	17.99					$	12.21					$	16.18
Options exercisable at end of year		1,010,495			15.53			1,579,982			13.33			1,528,020		11.23

The following table sets forth information regarding the Company’s stock options outstanding and exercisable at December 31, 2013:



							Options Outstanding							Options Exercisable
									Weighted-
									Average		Weighted-				Weighted-
									Remaining		Average				Average
Range of Exercise									Contractual		Exercise				Exercise
Prices							Number		Life		Price			Number	Price
$	3.53	-	$	5.84			231,959		0.53		$	5.29		231,959	$	5.29
	6.00	-		6.66			195,361		1.17			6.66		188,611		6.66
	11.14	-		19.34			172,700		1.41			15.19		161,450		15.04
	19.66	-		19.66			318,350		2.17			19.66		189,100		19.66
	19.77	-		22.92			11,250		3.58			22.43		2,500		22.42
	24.50	-		24.50			287,500		4.18			24.50		43,750		24.50
	25.00	-		30.92			89,500		4.27			26.84		51,250		25.83
	32.33	-		32.33			237,750		3.20			32.33		95,375		32.33
	32.53	-		66.21			308,250		4.98			40.33		46,500		32.91
Total shares/average price							1,852,620		2.81			22.25		1,010,495		15.53

The total intrinsic value of options exercised during the year ended December 31, 2013 was $39.3 million. The aggregate intrinsic value of options outstanding as of December 31, 2013 was $83.6 million and the aggregate intrinsic value of options currently exercisable as of December 31, 2013 was $52.4 million. The aggregate intrinsic value represents the total intrinsic value, based on the Company’s closing stock price per share of $67.36 as of December 31, 2013, which would have been realized by the option holders had all option holders exercised their options as of that date. The total number of in-the-money options exercisable as of December 31, 2013 represented 1.0 million shares with a weighted average exercise price of $15.53.

As of December 31, 2013, there was $7.1 million of total unrecognized compensation cost related to non-vested stock options. These costs are expected to be recognized over the weighted average remaining vesting period of 1.68 years.


The following table sets forth a summary of RSU activity for the year ended December 31, 2013:


			Weighted-
			Average Grant
	Awards		Date Price
Balances, beginning of year	231,022		$	29.77
RSUs granted	230,503			41.71
RSUs vested	-63,558			30.04
RSUs forfeited	-12,266			34.23
RSUs outstanding	385,701			36.72


As of December 31, 2013, there was $10.8 million of total unrecognized compensation cost related to non-vested RSUs. These costs are expected to be recognized over the weighted average remaining vesting period of 2.55 years.

2000 Employee Stock Purchase Plan

In May 2000, the Company adopted the 2000 Employee Stock Purchase Plan (the “2000 Purchase Plan”). A total of 500,000 shares of common stock were reserved for issuance under the 2000 Purchase Plan. In May 2005, the shareholders of the Company approved an amendment to the 2000 Purchase Plan that increased the number of shares of common stock available for purchase and issuance to 750,000. The 2000 Purchase Plan permits eligible employees to acquire shares of the Company’s common stock through periodic payroll deductions of up to 20% of their total compensation up to a maximum of $1,000 per pay period. The price at which the Company’s common stock may be purchased is 95% of the fair market value of the Company’s closing common stock price, as reported on The NASDAQ Global Select Market, on the last business day of the quarter. The actual purchase date is generally on the first business day of the next calendar quarter. An employee may set aside up to $25,000 to purchase shares annually. The initial offering period commenced on April 1, 2000. A total of 19,002 shares, 25,644 shares and 16,912 shares were purchased and issued during 2013, 2012 and 2011, respectively, under the 2000 Purchase Plan at an average price of $44.02, $26.50 and $30.16, respectively. As of December 31, 2013, there were 88,728 shares available for purchase and issuance under the 2000 Purchase Plan.

The 2000 Purchase Plan was modified, as of January 1, 2006, to ensure that it was considered non-compensatory under FASB ASC 718. As a result, the Company has not recognized any stock-based compensation expense related to its 2000 Purchase Plan.

Lease_Commitments

Lease Commitments	12 Months Ended
	Dec. 31, 2013
Lease Commitments [Abstract]	'
Lease Commitments	'
	7.LEASE COMMITMENTS

	The Company’s world headquarters are located in approximately 315,000 square feet of space in three office buildings in Indianapolis, Indiana. The Company leases the space under an operating lease agreement and amendments which expire on and after March 31, 2018. The Company also occupies a product distribution center in Indianapolis, Indiana and has several other office leases throughout the United States and in 20 other countries with initial lease terms of up to five years. The Company rents office space for sales, services, development and international offices under month-to-month leases. In accordance with FASB ASC 840, rental expense is recognized ratably over the lease period, including those leases containing escalation clauses.

	The Company believes that all of its facilities are adequate and well suited to accommodate its business operations. The Company continuously reviews space requirements to ensure it has adequate room for growth in the future. Since December 31, 2013, the Company has entered into two operating leases for additional office space, both of which expire in July 2015.

	Rent expense, net was $9.9 million, $9.1 million and $6.7 million for the years ended December 31, 2013, 2012 and 2011, respectively. Minimum future lease payments under the Company’s operating leases as of December 31, 2013 are summarized as follows (in thousands):



	2014	$	11,377
	2015		10,799
	2016		10,379
	2017		8,789
	2018		3,486
	Thereafter		2,894
	Total minimum lease payments	$	47,724

Retirement_Savings_Plan

Retirement Savings Plan	12 Months Ended
Retirement Savings Plan	Dec. 31, 2013
Retirement Savings Plan [Abstract]	'
Retirement Savings Plan	'
	8.RETIREMENT SAVINGS PLAN
	The Company maintains a 401(k) retirement savings plan (the “Plan”) to provide retirement benefits for substantially all of its North American employees. Participants in the Plan may elect to contribute up to 50% of their pre-tax annual compensation to the Plan, limited to the maximum amount allowed by the Internal Revenue Code, as amended. The Company, at its discretion, may also make annual contributions to the Plan.

	Effective July 1, 2012, the Plan Administrator approved an amendment to the Plan Document to exclude temporary and leased employees from being able to participate in the Plan.

	For the years ended December 31, 2013, 2012 and 2011, subject to meeting specified operating targets, the Company matched up to 33% of the first 9% of a participant’s pre-tax compensation contributed to the Plan. For the year ended December 31, 2013, the Company’s performance resulted in a match for the full amount of $2.0 million, which was contributed to the employees’ accounts in February of 2014. For the year ended December 31, 2012, the Company’s performance resulted in no match; however due to the Company’s high order growth performance, its Board of Directors granted a discretionary match for the maximum contribution of $1.5 million, which was contributed to the employees’ accounts in February of 2013. For the year ended December 31, 2011, the Company’s performance resulted in a match for the full amount of $1.3 million, which was contributed to the employees’ accounts in February of 2012.

	For an eligible participant who has worked for the Company for less than four years at the time of the Company matching contribution, the contribution will vest in equal installments over four years based on the anniversary date of the participant’s employment. For an eligible participant who has worked for the Company for four or more years at the time of contribution, the contribution is 100% vested.

	For the year ended December 31, 2014, if the Company reports non-GAAP net income, the Company anticipates matching up to 33% of the first 9% of a participant’s pre-tax compensation contributed to the Plan.

	Although the Company has not expressed any intent to terminate the Plan, it has the option to do so at any time subject to the provisions of the Employee Retirement Income Security Act of 1974. Upon termination of the Plan, either full or partial, participants become fully vested in their entire account balances.

Income_Taxes

Income Taxes	12 Months Ended
Income Taxes	Dec. 31, 2013
Income Taxes [Abstract]	'
Income Taxes	'

	9. INCOME TAXES

	The following table sets forth information regarding the United States and foreign components of income tax expense (benefit) for 2013, 2012 and 2011 (in thousands):


		Current			Deferred			Total
	2013
	United States Federal	$	3,735		$	-7,380		$	-3,645
	State and local		587			-580			7
	Foreign jurisdiction		7,433			-222			7,211
	Total	$	11,755		$	-8,182		$	3,573

	2012
	United States Federal	$	9,670		$	-7,844		$	1,826
	State and local		1,705			-1,060			645
	Foreign jurisdiction		1,696			-3,407			-1,711
	Total	$	13,071		$	-12,311		$	760

	2011
	United States Federal	$	5,176		$	712		$	5,888
	State and local		1,421			-435			986
	Foreign jurisdiction		547			--			547
	Total	$	7,144		$	277		$	7,421

	The tax effects of temporary differences that gave rise to significant portions of the deferred tax assets at December 31, 2013, 2012 and 2011 are presented below (in thousands):



		2013			2012			2011
	Deferred tax assets:
	Allowance for doubtful accounts	$	293		$	455		$	612
	Accrued expenses		4,144			3,786			1,503
	Deferred revenues		13,442			6,785			2,930
	Stock-based compensation expense		6,037			5,575			4,056
	Depreciation and amortization expense		423			348			355
	Tax net operating loss carryforwards		109			3,962			65
	Foreign tax credit carryforwards		1,403			1,031			-
	Research tax carryforwards		3,930			2,190			2,091
	Valuation allowance		-135			-			-
	Other		37			-			-
	Total deferred tax assets		29,683			24,132			11,612
	Deferred tax liabilities:
	Depreciation and amortization expense		-1,287			-			-
	Intangibles		-6,957			-7,491			-4,348
	Investments		-143			-140			-
	Total deferred tax liabilities		-8,387			-7,631			-4,348
	Net deferred tax assets	$	21,296		$	16,501		$	7,264

	In assessing the realizability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon the generation of future taxable income prior to the periods in which those temporary differences such as loss carryforwards and tax credits expire. Management considers the scheduled reversal of deferred tax liabilities, if any (including the impact of available carryback and carryforward periods), projected future taxable income, and tax-planning strategies in making this assessment. Based upon the level of historical taxable income and projections for future taxable income over the periods in which the deferred tax assets are deductible, management believes it is more likely than not that the Company will realize the benefits of these deductible differences at December 31, 2013. The amount of the deferred tax asset considered realizable, however, could be reduced in the near term if estimates of future taxable income during the carryforward period are reduced.

	The following table sets forth the items accounting for the difference between expected income tax expense compared to actual income tax expense recorded in the Company’s consolidated financial statements (in thousands):


		Years Ended December 31,
		2013			2012			2011
	Expected income tax expense at 35% tax rate	$	4,580		$	583		$	7,870
	State taxes, net of federal benefit		361			554			710
	Stock-based compensation expense related to non-deductible stock option expense		-			-7			287
	Disqualifying dispositions of stock options		-353			-237			-402
	Research tax credit		-2,441			-621			-519
	Prior year tax credit adjustment		702			97			-214
	Reserves for income tax exposures		-35			431			-
Valuation allowance		135			-			-
Other		624			-40			-311
Income tax expense	$	3,573		$	760		$	7,421

Tax benefits related to the exercise of stock options during 2013, 2012 and 2011 were $13.5 million, $1.2 million and $3.3 million, respectively. The Company did not have a deferred tax asset on its balance sheet for the tax benefits from these deductions. At December 31, 2013, the Company had approximately $5.3 million of foreign tax credits and federal and state research tax credit carryforwards available to offset taxes payable.

The Company and its subsidiaries file federal income tax returns and income tax returns in various states and foreign jurisdictions. During the second quarter of 2012, the Internal Revenue Service (“IRS”) commenced an audit of the Company’s 2010 and 2011 income tax returns. The IRS concluded its audit in the fourth quarter of 2013. Tax years 2012 and forward remain open for examination for federal tax purposes and tax years 2009 and forward remain open for examination for the Company’s more significant state tax jurisdictions. To the extent utilized in future years’ tax returns, net operating loss and capital loss carryforwards at December 31, 2013 will remain subject to examination until the respective tax year is closed.

Historically, the impact of foreign effective income tax rates on the Company’s overall effective income tax rates had been immaterial due to the fact that the Company used a cost plus basis method for calculating taxes in most foreign tax jurisdictions in which the Company operates. A cost plus basis method limits the taxes paid in these foreign jurisdictions to a markup of the costs that the Company incurs in these jurisdictions and is not tied to the actual revenues generated. A cost plus basis method also guarantees the foreign subsidiaries operating income whereas foreign subsidiary resellers are not guaranteed a profit margin. However, due to the Company switching most of its existing foreign subsidiaries from cost plus to resellers entities, the foreign effective tax rate could become material in future years. As of December 31, 2013, 2012 and 2011, the recorded foreign tax expense (benefit) and the related effect on the income tax rates were $6.8 million, or 190%, ($2.9 million), or (376%), and $18,000, or 0.23%, respectively.
FASB ASC 740 prescribes a recognition threshold and measurement attributes for the financial statement recognition and measurement of a tax position taken or expected to be taken in a tax return. The Company has identified uncertain tax positions related to certain tax credits and certain state income tax apportionment that the Company currently believes meet the “more likely than not” recognition threshold to be sustained upon examination. The balance of the reserve was approximately $2.1 million at December 31, 2013.

The Company accounts for uncertain income taxes under FASB ASC 740. The Company recognizes financial statement benefits for positions taken for tax return purposes when it is more-likely-than-not that the position will be sustained. A reconciliation of the beginning and ending amount of the gross unrecognized tax benefits is as follows (in thousands):


	2013			2012
Unrecognized Tax Benefits at Beginning of Year	$	2,131		$	1,645
Increase in balance due to current year tax position		461			283
(Decrease) increase in balance due to prior year tax position		-505			147
Increase on balance due to acquisitions		-			56
Unrecognized Tax Benefits at End of Year	$	2,087		$	2,131

If recognized, the entire remaining balance of unrecognized tax benefits would impact the effective tax rate. We recognize interest income, interest expense, and penalties relating to tax exposures as a component of income tax expense. As of December 31, 2013, the Company recognized $56,000 of interest expense and penalties related to the above unrecognized tax benefits.

Segment_And_Geographic_Disclos

Segment And Geographic Disclosures	12 Months Ended
Segment And Geographic Disclosures	Dec. 31, 2013
Segment And Geographic Disclosures [Abstract]	'
Segment And Geographic Disclosures	'
	10.SEGMENT AND GEOGRAPHIC DISCLOSURES
	In accordance with FASB ASC Topic 280, Segment Reporting , the Company views its operations and manages its business as principally one segment which is interaction management software solutions licensing and associated services. As a result, the financial information disclosed herein represents all of the material financial information related to the Company’s principal operating segment.

	Revenues derived from customers and partners located in the United States accounted for approximately 63% of the Company’s total revenues in each of 2013, 2012 and 2011. The remaining revenues are from customers and partners located in foreign countries and each individual foreign country accounted for less than 10% of total revenues in each of 2013, 2012 and 2011. The Company attributes revenues to countries based on the country in which the customer or partner is located. Additionally, as of December 31, 2013 and 2012, the percentage of the Company’s net property and equipment, which included computer and office equipment, furniture and fixtures and leasehold improvements, that was located outside of the United States decreased to approximately 11% in 2013 from 16% in 2012. No more than 10% of the Company’s net property and equipment was located in any individual foreign country as of December 31, 2013 and 2012.

Commitments_and_Contingencies

Commitments and Contingencies	12 Months Ended
Commitments and Contingencies	Dec. 31, 2013
Commitments and Contingencies [Abstract]	'
Commitments and Contingencies	'
	11.COMMITMENTS AND CONTINGENCIES
	Legal Proceedings

	From time to time, the Company has received notification from competitors and other technology providers claiming that the Company’s technology infringes their proprietary rights. The Company cannot assure you that these matters can be resolved amicably without litigation, or that the Company will be able to enter into licensing arrangements on terms and conditions that would not have a material adverse effect on its business, financial condition or results of operations.

	From time to time, the Company is also involved in certain legal proceedings in the ordinary course of conducting its business. While the ultimate liability pursuant to these actions cannot currently be determined, the Company believes these legal proceedings will not have a material adverse effect on its financial position or results of operations. Litigation in general, and intellectual property litigation in particular, can be expensive and disruptive to normal business operations. Moreover, the results of complex legal proceedings are difficult to predict.

	Guarantees

	The Company provides indemnifications of varying scope and amount to certain customers against claims of intellectual property infringement made by third parties arising from the use of its solutions. The Company’s direct software license agreements include certain provisions for indemnifying customers, in material compliance with their license agreement, against liabilities if the Company’s software products infringe upon a third party's intellectual property rights, over the life of the agreement. There is no maximum potential amount of future payments set under the guarantee. However, the typical arrangement states that the Company may at any time and at its option and expense: (i) procure the right of the customer to continue to use the Company’s software that may infringe a third party’s rights; (ii) modify its software so as to avoid infringement; or (iii) require the customer to return its software and refund the customer the fee actually paid by the customer for its software less depreciation based on a five-year straight-line depreciation schedule. The customer’s failure to provide timely notice or reasonable assistance will relieve the Company of its obligations under this indemnification to the extent that it has been actually and materially prejudiced by such failure. To date, the Company has not incurred, nor does it expect to incur, any material related costs and, therefore, has not reserved for such liabilities in accordance with FASB ASC Topic 460, Guarantees.

	The Company’s software license agreements also include a warranty that its software products will substantially conform to its software user documentation for a period of one year, provided the customer is in material compliance with the software license agreement. To date, the Company has not incurred any material costs associated with these product warranties, and as such, has not reserved for any such warranty liabilities in its operating results.

	Lease Commitments and Other Contingencies

	See Note 7 for further information on the Company’s lease commitments.

	The Company has received and may continue to receive certain payroll tax credits and real estate tax abatements that were granted to the Company based upon certain growth projections. If the Company’s actual results are less than those projections, the Company may be subject to repayment of some or all of the tax credits or payment of additional real estate taxes in the case of the abatements. The Company does not believe that it will be subject to payment of any money related to these taxes; however, the Company cannot provide assurance as to the outcome.

Acquisitions

Acquisitions	12 Months Ended
Acquisitions	Dec. 31, 2013
Acquisitions [Abstract]	'
Acquisitions	'

	12	ACQUISITIONS
	Amtel Acquisition

	On April 1, 2013, the Company closed its acquisition of certain assets of a New Zealand reseller, Amtel Communications, Ltd. (“Amtel”). Pursuant to the terms of the asset purchase agreement, the Company purchased contact center assets of Amtel for approximately $725,000, funded with cash-on-hand. The Company purchased Amtel’s customer support agreements as a continued part of its growth strategy, which increases the Company’s presence internationally, gives local customers direct access to expanded support services and paves the way for a launch of cloud-based communications services in New Zealand. The acquisition was accounted for using the acquisition method of accounting in accordance with FASB ASC Topic 805, Business Combinations (“FASB ASC 805”). The results of Amtel’s operations related to the acquired assets were included in the Company’s condensed consolidated financial statements commencing on the acquisition date.

	The purchase price allocations for the Amtel transaction were prepared by the Company’s management utilizing a third-party valuation report, which was prepared in accordance with the provisions of FASB ASC 805, and other tools available to the Company, including conversations with Amtel’s management and historical data from the Company’s other acquisitions. The following table summarizes the fair value of the intangible and other assets acquired and liabilities assumed at the date of the acquisition (in thousands):


			April 1,
			2013
	Intangible assets, net		$	564
	Goodwill			296
	Total assets acquired			860
	Deferred services revenues			-135
	Net assets acquired		$	725

	Professional fees recognized as of December 31, 2013 totaled approximately $21,000 and included transaction costs such as legal, accounting, and valuation services, which were expensed as incurred. These costs are included within general and administrative expenses on the consolidated statements of income and comprehensive income.

	The premium paid over the fair value of the net assets acquired in the purchase, or goodwill, was primarily attributed to Amtel’s existing client base. Included within goodwill is the assembled workforce, comprised of five employees, which does not qualify for separate recognition. None of the goodwill is expected to be deductible for tax purposes.

	Intangible assets acquired resulting from this acquisition include customer relationships, which are amortized on a straight-line basis. The following sets forth the customer relationships acquired and their economic useful life at the date of acquisition (dollars in thousands):



			As of December 31, 2013
												Economic
						Accumulated						Useful Life
			Gross Amount			Amortization			Net Amount			(in years)
	Customer relationships		$	564		$	32		$	532		12


	Bay Bridge Acquisition

	The Company entered into a stock purchase agreement, effective August 1, 2012, with Bay Bridge, a privately-held Maryland corporation. Pursuant to the terms of the stock purchase agreement, the Company purchased 100% of Bay Bridge’s outstanding capital stock for an aggregate purchase price of $12.9 million, funded with cash-on-hand. The Company deposited $1.3 million of the purchase price into an escrow account to ensure funds are available to pay indemnification claims, if any. This escrow amount was released in total in August 2013. The Company acquired Bay Bridge to broaden its workforce optimization portfolio of solutions and to add advanced, long-term contact center capacity planning and strategic analytics capabilities that supplement the Company’s Interaction Optimizer® workforce management functionality. The acquisition was accounted for using the acquisition method of accounting in accordance with FASB ASC 805. The results of Bay Bridge’s operations were included in the Company’s consolidated financial statements commencing on the acquisition date.

	The purchase price allocations for the Company’s acquisition of Bay Bridge were prepared by the Company’s management utilizing a third-party valuation report, which was prepared in accordance with the provisions of FASB ASC 805, and other tools available to the Company, including conversations with Bay Bridge’s management and historical data from the Company’s other acquisitions. The following table summarizes the fair value of the intangible and other assets acquired and liabilities assumed at the date of the acquisition (in thousands):


			August 1,
			2012
	Cash and cash equivalents		$	1,525
	Accounts receivable			300
	Property and equipment, net			147
	Prepaid expenses			105
	Deferred tax asset			443
	Other assets			17
	Intangible assets, net			5,650
	Goodwill			7,716
	Total assets acquired			15,903
	Accounts payable and accrued liabilities			-142
	Accrued compensation and related expenses			-184
	Deferred tax liability			-2,135
	Deferred revenue			-588
	Net assets acquired		$	12,854

	Professional fees recognized as of December 31, 2013 totaled approximately $72,000, and included transaction costs such as legal, accounting, and valuation services, which were expensed as incurred. These costs are included within general and administrative expenses on the consolidated statements of income and comprehensive income.

	The premium paid over the fair value of the net assets acquired in the purchase, or goodwill, was primarily attributed to Bay Bridge’s existing client base. Included within goodwill is the assembled workforce, comprised of 22 employees, which does not qualify for separate recognition. None of the goodwill is expected to be deductible for tax purposes.

	Intangible assets acquired resulting from acquisitions include customer relationships, technology and trademarks, which are amortized on a straight-line basis. The following sets forth the intangible assets acquired as part of the Bay Bridge acquisition and their economic useful life at the date of acquisition (dollars in thousands):


		As of December 31, 2013
											Economic
					Accumulated						Useful Life
		Gross Amount			Amortization			Net Amount			(in years)
Customer relationships		$	4,630		$	469		$	4,161		14
Technology			909			80			829		16
Trademark			111			31			80		5
Total		$	5,650		$	580		$	5,070



Brightware Acquisition

The Company entered into a stock purchase agreement, dated as of April 1, 2012, with Brightware B.V. (“Brightware”), a reseller offering sales, deployment and integration services focused on the contact center market. Pursuant to the terms of the stock purchase agreement, the Company purchased 100% of Brightware’s outstanding capital stock for an aggregate purchase price of $6.4 million, funded with cash-on-hand. The Company deposited $461,800 of the purchase price into an escrow account to ensure funds are available to pay indemnification claims, if any. This escrow amount was released in total in April 2013. The Company acquired Brightware as a continued part of its strategy for growing existing operations in key international markets. The acquisition was accounted for using the acquisition method of accounting in accordance with FASB ASC 805. The results of Brightware’s operations were included in the Company’s consolidated financial statements commencing on the acquisition date.

The purchase price allocations for the Company’s acquisition of Brightware were prepared by the Company’s management utilizing a third-party valuation report, which was prepared in accordance with the provisions of FASB ASC 805, and other tools available to the Company, including conversations with Brightware’s management and historical data from the Company’s other acquisitions. The following table summarizes the fair value of the intangible and other assets acquired and liabilities assumed at the date of the acquisition (in thousands):


		April 1,
		2012
Cash and cash equivalents		$	2,143
Accounts receivable			579
Prepaid expenses			28
Property and equipment, net			196
Intangible assets			1,456
Goodwill			3,349
Total assets acquired			7,751
Accounts payable and accrued liabilities			313
Accrued compensation and related expenses			-22
Deferred tax liability			-983
Deferred service revenue			-678
Net assets acquired		$	6,381


Professional fees recognized as of December 31, 2013 totaled approximately $190,000, and included transaction costs such as legal, accounting, and valuation services, which were expensed as incurred. These costs are included within general and administrative expenses on the consolidated statements of income and comprehensive income.

The premium paid over the fair value of the net assets acquired in the purchase, or goodwill, was primarily attributed to Brightware’s existing client base. Included within goodwill is the assembled workforce, comprised of 14 employees, which does not qualify for separate recognition. None of the goodwill is expected to be deductible for tax purposes.

The following sets forth the intangible asset acquired as part of the Brightware acquisition and its economic useful life at the date of acquisition (dollars in thousands):


		As of December 31, 2013
											Economic
					Accumulated						Useful Life
		Gross Amount			Amortization			Net Amount			(in years)
Customer relationships		$	1,457		$	146		$	1,311		10


ATIO Acquisition

On January 5, 2012, the Company closed its acquisition of certain assets of ATIO Corporation (Pty.) Ltd. (“ATIO”), a reseller of its multichannel contact center solutions based in South Africa. Pursuant to the terms of the asset purchase agreement, the Company purchased certain contact center assets of ATIO for approximately $7.0 million, funded with cash-on-hand. The Company deposited $704,000 of the purchase price into an escrow account to ensure funds are available to pay indemnification claims, if any. This escrow amount was released in total in January 2013. The Company acquired the assets of ATIO as a continued part of its growth strategy to accelerate business in key international markets. The acquisition was accounted for using the acquisition method of accounting in accordance with FASB ASC 805. The results of ATIO’s operations related to the acquired assets were included in the Company’s consolidated financial statements commencing on the acquisition date.

The purchase price allocations for the Company’s acquisition of the ATIO assets were prepared by the Company’s management utilizing a third-party valuation report, which was prepared in accordance with the provisions of FASB ASC 805, and other tools available to the Company, including conversations with ATIO’s management and historical data from the Company’s other acquisitions. The following table summarizes the fair value of the intangible and other assets acquired and liabilities assumed at the date of the acquisition (in thousands):


		January 5,
		2012
Accounts receivable		$	1,032
Property and equipment, net			507
Prepaid expenses			40
Intangible assets, net			2,303
Goodwill			4,517
Total assets acquired			8,399
Accrued compensation and related expenses			-164
Deferred services revenues			-1,151
Net assets acquired		$	7,084


Professional fees recognized as of December 31, 2013 totaled approximately $34,000 and included transaction costs such as legal, accounting, and valuation services, which were expensed as incurred. These costs are included within general and administrative expenses on the consolidated statements of income and comprehensive income.

The premium paid over the fair value of the net assets acquired in the purchase, or goodwill, was primarily attributed to ATIO’s existing client base. Included within goodwill is the assembled workforce, comprised of 40 employees, which does not qualify for separate recognition. None of the goodwill is expected to be deductible for tax purposes.

The following sets forth the intangible asset acquired as part of the ATIO acquisition and its economic useful life at the date of acquisition (dollars in thousands):


		As of December 31, 2013
											Economic
					Accumulated						Useful Life
		Gross Amount			Amortization			Net Amount			(in years)
Customer relationships		$	2,233		$	195		$	2,038		18



Pro Forma Results

The Company has not furnished pro forma financial information related to its Amtel, Bay Bridge, Brightware, or ATIO acquisitions because such information is not material individually or in the aggregate to the overall financial results of the Company.

Goodwill and Other Intangible Assets
The following table presents a roll forward of goodwill as of December 31, 2013 (in thousands):



Balance as of December 31, 2012		$	38,723
Amtel goodwill			296
Foreign currency adjustment			-1,721
Balance as of December 31, 2013		$	37,298

Prior to its annual 2013 goodwill impairment test, the Company had one reporting unit as defined by FASB ASC 350. Beginning in 2013, the Company’s Senior Vice President of Business Development assumed responsibility for overall operational and financial performance of Latitude and Bay Bridge. In addition, these two entities are evaluated separately from the remainder of the company. As a result, the Company identified three reporting units for the purpose of our annual 2013 goodwill impairment analysis: Interactive Intelligence, Latitude, and Bay Bridge. Based on the review of the qualitative events and circumstances outlined in FASB ASU 2011-08, the Company determined that it is more likely than not that the fair value of each reporting unit is greater than its carrying amount, and the two-step process of the goodwill impairment test was not necessary to perform. The Company determined no indication of impairment existed as of December 31, 2013 when the annual impairment tests were performed for goodwill and intangible assets.

Derivatives

Derivatives	12 Months Ended
Derivatives	Dec. 31, 2013
Derivatives [Abstract]	'
Derivatives	'
	13.DERIVATIVES

	The Company enters into derivative contracts to mitigate its foreign currency risk associated with transacting business internationally. The Company uses foreign currency forward contracts to hedge the revaluation exposure of its net monetary assets and liabilities including cash, accounts receivable, accounts payable and certain intercompany payables and receivables. These hedges are undesignated and all realized and unrealized gains and losses are recorded as incurred within other income (expense) on the Company’s consolidated statements of income and comprehensive income. The objective is to offset the gains and losses on the underlying exposures with the gains and losses from the forward contracts. The Company’s hedging policy prohibits entering into hedge contracts that are speculative in nature.

	The Company records the fair value of its outstanding hedge contracts in other current assets and accrued liabilities depending upon the market value of the forward contracts at each balance sheet date. The following table summarizes the notional amount and fair value of the Company’s outstanding currency contracts at December 31, 2013 and December 31, 2012, respectively.



			USD Equivalent Notional Amount (000's)
			31-Dec-13		31-Dec-12
	Euro		$	12,483	$	6,753
	South African Rand			5,134		-
	Australian Dollar			4,974		-
	Canadian Dollar			2,017		6,093
	US Dollar			880		-
	British Pound			414		-
	New Zealand Dollar			41		-
	Total		$	25,943	$	12,846

			Fair Value USD (1) (000's)
			31-Dec-13		31-Dec-12
	Derivative Asset / (Liability)		$	50	$	-10

	___________

	-1	The fair value measurement of these derivative contracts falls within Level 2 of the fair value hierarchy as defined in FASB ASC 820. See Note 3 - Investments for further information.

	During the years ended December 31, 2013 and 2012, the Company recorded hedging gains (losses) of $932,000 and ($459,000), respectively.

Related_Party

Related Party	12 Months Ended
Related Party	Dec. 31, 2013
Related Party [Abstract]	'
Related Party	'
	14.RELATED PARTY

	The Company’s Chairman of the Board, President and Chief Executive Officer, Dr. Donald E. Brown owns a controlling interest in OrgSpan, Inc., a Delaware corporation (“OrgSpan”), which provides cloud-based organizational directory services to its customers. Dr. Brown does not serve on the Board of Directors or as an officer of OrgSpan. The Company has, and in the future may, enter into transactions with OrgSpan or its stockholders. If so, any such transactions will be reviewed and approved by the Audit Committee based on the standards set forth in the Audit Committee’s charter.
	In April 2013, the Company entered into a Sublease Agreement with OrgSpan, pursuant to which OrgSpan subleases approximately 43% of the square footage of the Company’s leased office space in Durham, North Carolina. The term of the sublease commenced on April 15, 2013 and expires in one year, but OrgSpan has the option to extend the term for successive one-year periods during the 89-month term of the Company’s office lease. OrgSpan paid rent of approximately $66,500 to the Company during the first year of the sublease and will pay rent of approximately $205,000 to the Company in year two of the sublease, with the annual rent for any subsequent years increasing by approximately 3% each year. OrgSpan will also pay the Company its proportionate share of the operating expenses and an initial fee of approximately $2,100 per month for the usage of the furniture, fixtures and equipment in the subleased space.
	The Company is currently utilizing certain OrgSpan products on a free trial basis for a one year term ending April 10, 2014. Unless previously terminated, the agreement will thereafter automatically renew on a month to month basis, with fees to be mutually agreed. In April 2013, the Company entered into a mutual referral fee arrangement with OrgSpan, pursuant to which referral commission fees will be paid between the two companies. In July 2013, the Company entered into a Cooperative Development Agreement with OrgSpan pursuant to which the companies are jointly developing a shared code base that will be used by the Company to better enable integration of the Company’s products with OrgSpan’s Bridge product. The Bridge product facilitates communications and connections with third party systems. The shared code base and certain other OrgSpan products will be used in or be components of the next generation cloud communication platform the Company is currently developing. The shared code base will be owned by OrgSpan and, subject to certain restrictions, OrgSpan may distribute the shared code base. The Company will have a perpetual, royalty-free, non-exclusive license to use, modify and distribute the shared code base, subject to certain restrictions. The Cooperative Development Agreement has a two year term, but may be terminated by either party at any time on 30 days’ notice or by OrgSpan for cause. If terminated for cause or insolvency, the right of the breaching or insolvent party to distribute or license the shared code base terminates immediately. A related Reseller Agreement provides the Company with a non-exclusive right to market and grant sublicenses to certain OrgSpan products, including the shared code base, in connection with our current products. The Company will pay product-specific fees to OrgSpan in connection with resales. The Company is negotiating a separate distribution agreement with OrgSpan in connection with the next generation cloud communication platform the Company is currently developing.
	These agreements and arrangements with OrgSpan have been approved by the Company’s Audit Committee based on the standards set forth in the Audit Committee’s charter. The Sublease Agreement, mutual referral fee arrangement, Cooperative Development Agreement and Reseller Agreement were negotiated by the Company on an arms-length basis and were made on terms that the Audit Committee believes were no less favorable to the Company than could be obtained from an unaffiliated third party. In view of the unanticipated increased importance that the shared code base and certain other OrgSpan products are now playing in the development of the Company’s next generation cloud communication platform, the Audit Committee is reassessing the existing arrangements between the Company and OrgSpan. As part of that reassessment, the Audit Committee is considering options, including purchasing OrgSpan or OrgSpan assets or amending the existing arrangements with OrgSpan, and has retained independent counsel to advise it. Any such transaction or changes will be negotiated by the Audit Committee on an arms-length basis.

Recently_Issued_Accounting_Pro

Recently Issued Accounting Pronouncements	12 Months Ended
Recently Issued Accounting Pronouncements	Dec. 31, 2013
Recently Issued Accounting Pronouncements [Abstract]	'
Recently Issued Accounting Pronouncements	'
	15.RECENTLY ISSUED ACCOUNTING PRONOUNCEMENTS

	In July 2012, the FASB issued FASB ASU 2012-02, Intangibles – Testing Indefinite-Lived Intangible Assets for Impairment, which amends FASB ASC Topic 350, Intangibles – Goodwill and Other. This updated guidance allows an entity to first assess qualitative factors to determine whether it is necessary to perform a quantitative impairment test. Under the amended guidance, an entity would not be required to calculate the fair value of an indefinite-lived intangible asset unless the entity determines, based on a qualitative assessment, that it is more likely than not that the indefinite-lived intangible asset is impaired. The amendments include a number of events and circumstances for an entity to consider in conducting the qualitative assessment. The guidance applies to both public and non-public entities and is effective for annual and interim goodwill impairment tests performed in fiscal years beginning after September 15, 2012. Early adoption is permitted. The Company adopted this guidance in the first quarter of 2013 and noted no material impact on its consolidated financial statements upon adoption.

	In February 2013, the FASB issued FASB ASU 2013-02, Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income (Topic 220). The amendments in this update supersede and replace the presentation requirements for reclassifications out of accumulated other comprehensive income in FASB ASUs 2011-05 and 2011-12 for all public and private organizations. The amendments require an entity to provide additional information about reclassifications out of accumulated other comprehensive income. The guidance became effective for public entities for fiscal years and interim periods beginning after December 15, 2012. The Company adopted this guidance in the first quarter of 2013 and noted no material impact on its consolidated financial statements upon adoption.

	In July 2013, the FASB issued FASB ASU 2013-11, Income Taxes. This updated guidance requires an entity to present an unrecognized tax benefit as a reduction of a deferred tax asset for a net operating loss (NOL) carryforward, or similar tax loss or tax credit carryforward, rather than as a liability when (1) the uncertain tax position would reduce the NOL or other carryforward under the tax law of the applicable jurisdiction and (2) the entity intends to use the deferred tax asset for that purpose. This guidance does not require new recurring disclosures. The Company will adopt this guidance during the first quarter of 2014 and does not expect that there will be a material impact on its consolidated financial statements upon adoption.

Unaudited_Selected_Quarterly_F

Unaudited Selected Quarterly Financial Data	12 Months Ended
Unaudited Selected Quarterly Financial Data	Dec. 31, 2013
Unaudited Selected Quarterly Financial Data [Abstract]	'
Unaudited Selected Quarterly Financial Data	'
	16. UNAUDITED SELECTED QUARTERLY FINANCIAL DATA

	The following selected quarterly data should be read in conjunction with “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in Item 7 of this Annual Report on Form 10-K. This information has been derived from unaudited consolidated financial statements of the Company that, in management’s opinion, reflect all recurring adjustments necessary to fairly present the Company’s financial information when read in conjunction with its consolidated financial statements and notes thereto. The results of operations for any quarter are not necessarily indicative of the results to be expected for any future period (in thousands, except per share amounts):


		2013
		Quarter Ended
		Mar. 31,		June 30,		Sep. 30,		Dec. 31,
	Total revenues	$	73,238	$	76,242	$	77,969	$	90,785
	Gross profit		47,308		48,900		50,003		57,969
	Operating income		3,415		849		3,675		6,458
	Net income		1,457		2,901		1,627		3,530

	Net income per share:
	Basic	$	0.07	$	0.15	$	0.08	$	0.17
	Diluted		0.07		0.14		0.08		0.17

	Shares used to compute net income per share:
	Basic		19,704		19,946		20,112		20,360
	Diluted		20,738		20,935		21,180		21,377



		2012
		Quarter Ended
		Mar. 31,		June 30,		Sep. 30,		Dec. 31,
	Total revenues	$	52,768	$	54,781	$	59,274	$	70,542
	Gross profit		35,608		36,083		39,418		48,438
	Operating income (loss)		276		-1,807		-915		3,529
	Net income (loss)		189		-1,108		-445		2,270

	Net income (loss) per share:
	Basic	$	0.01	$	-0.06	$	-0.02	$	0.12
	Diluted		0.01		-0.06		-0.02		0.11

	Shares used to compute net income (loss) per share:
	Basic		19,099		19,213		19,283		19,367
	Diluted		20,020		19,213		19,283		20,308

Valuation_And_Qualifying_Accou

Valuation And Qualifying Accounts	12 Months Ended
Valuation And Qualifying Accounts	Dec. 31, 2013
Valuation and Qualifying Accounts [Abstract]	'
Valuation And Qualifying Accounts	'
	Interactive Intelligence Group, Inc.
	Schedule II – Valuation and Qualifying Accounts
	For the Years Ended December 31, 2013, 2012 and 2011


	Description			Balance at Beginning of Period		Charged to Revenue and Expenses, net		Reduction of Allowance (1)		Balance at End of Period
	Allowance for Doubtful Accounts Receivable:
	2013		$	1,584,000	$	132,000	$	483,000	$	1,233,000
	2012			1,718,000		397,000		531,000		1,584,000
	2011			1,148,000		1,590,000		1,020,000		1,718,000
		-1	Uncollectible accounts written off, net of recoveries.

Summary_Of_Significant_Account1

Summary Of Significant Accounting Policies (Policies)	12 Months Ended
	Dec. 31, 2013
Summary Of Significant Accounting Policies [Abstract]	'
Principles of Consolidation	'
	Principles of Consolidation

	The accompanying consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries after elimination of all significant intercompany accounts and transactions.

Use of Estimates	'
	Use of Estimates

	The preparation of consolidated financial statements in conformity with accounting principles generally accepted in the United States requires management to make estimates and assumptions that affect the amounts reported in the consolidated financial statements and accompanying notes. On an on-going basis, management reevaluates these estimates including those related to revenue recognition, allowance for doubtful accounts, stock-based compensation, research and development, legal, goodwill and intangible assets, other assets and accounting for income taxes. Despite management’s best effort to establish good faith estimates and assumptions, actual results could differ from these estimates.

Reclassifications and Adjustments	'
	Reclassification and Adjustments

	Effective January 1, 2013, the Company reclassified certain expenses which were included in cost of services in prior periods to sales and marketing expenses. In prior years, these costs were not significant; however, as these costs have continued to increase in line with the Company’s growth strategy, the Company concluded that it is appropriate to report these expenses as sales and marketing. For the year ended December 31, 2012, $1.8 million has been reclassified to sales and marketing expenses based on this new expense presentation. The reclassification did not have any impact on the overall results previously reported.

	During the second quarter of 2013, the Company reclassified liabilities related to straight-line rent accruals which were included in accrued liabilities to other long-term liabilities. In the condensed consolidated balance sheet as of December 31, 2012, $3.4 million has been reclassified to other long-term liabilities. This reclassification did not have a material impact on the overall results previously reported.



Revenue Recognition	'
	Revenue Recognition

	The Company reports three types of revenues: product revenues, recurring revenues, and services revenues. Product revenues are generated from licensing the right to use its software solutions on-premises, and in certain instances, selling hardware as a component of the solution. Recurring revenues are generated by annual support fees from on-premises license agreements and fees from the Company’s cloud offerings. Services revenues are generated primarily from professional services and educational services. Revenues are generated by direct sales with customers and by indirect sales through a partner channel.

Product Revenue	'
	Product Revenues

	Substantially all of the Company’s license agreements are perpetual. For any revenues to be recognized from a license agreement, the following criteria must be met:

		·		Persuasive evidence of an arrangement exists;

		·		The fee is fixed or determinable;

		·		Collection is probable; and

		·		Delivery has occurred.

	For a perpetual license agreement, upon meeting the revenue recognition criteria above, the Company immediately recognizes as product revenues the residual amount of the total contract fees if sufficient vendor specific objective evidence (“VSOE”) of fair value exists to support allocating a portion of the total fee to the undelivered elements of the arrangement. If sufficient VSOE of fair value for the undelivered elements does not exist, the Company recognizes the initial license fee as product revenues ratably over the initial term of the support agreement once support is the only undelivered element. The support period is generally 12 months but may be up to 18 months for initial orders because support begins when the licenses are downloaded, when support commences, or no more than six months following the contract date. If the contract includes prepaid support, the support period may be up to 36 months. The Company determines VSOE of fair value for support in on-premises agreements based on substantive renewal rates the customer must pay to renew the support. The VSOE of fair value for other services is based on amounts charged when the services are sold in stand-alone sales.

	The Company sells hardware manufactured by third parties, which does not contain the Company’s software, and certain appliances, including the Interaction Gateway and the Interaction Media Server, which combine third-party hardware and the Company’s Interaction Gateway or Interaction Media Server software. These appliances are not pre-loaded with the Company’s Customer Interaction Center (“CIC”) software and the Company does not require its customers to purchase these items directly from them. The Company’s CIC software will still function properly on hardware, gateways or media servers purchased from other vendors. Although the appliances mentioned above are a combination of hardware and software, the software does not primarily work together with the hardware to provide the hardware’s essential functionality. In addition, the Interaction Media Server software can be purchased separately and loaded onto other media servers the customer already owns or purchased from another vendor. The Company recognizes revenues related to hardware sales when the hardware is delivered and all other revenue recognition criteria are met.

	Contracts that contain both software and hardware are reviewed to allocate the deliverables into separate units of accounting in accordance with Financial Accounting Standards Board ("FASB") Accounting Standards Codification ("ASC") Topic 605-25, Revenue Recognition – Multiple Element Arrangements. The units of accounting fall into one of two categories: software or non-software related products. FASB ASC 605-25 is used to allocate the fair value of each.

Recurring Revenues	'
	Recurring Revenues

	The Company generates recurring revenues from its cloud offerings and annual support fees. For cloud contracts, customers pay a minimum monthly fee to use a specified number of software licenses, plus any overages over the minimum. Customers are billed the greater of their minimum monthly fee or actual usage, and revenue is recognized monthly as the service is delivered. The total contract fee also includes an implementation fee, which is recognized ratably over the term of the contract.

	The Company recognizes annual support fees as recurring revenues ratably over the post-contract support period, which is typically 12 months, but may extend up to three years if prepaid.

Service Revenues	'
	Services Revenues

	The Company generates revenues from other services that it provides to its customers and partners including fees for professional services and educational services. Revenues from professional services, which include implementing the Company’s solutions, and educational services, which consist of training courses for customers and partners, are recognized as the related services are performed

Accounts Receivable and Allowance for Doubtful Accounts Receivable	'
	Accounts Receivable and Allowance for Doubtful Accounts Receivable

	Trade accounts receivable are recorded at the invoiced amount. The allowance for doubtful accounts is the Company’s best estimate of the amount of probable credit losses in the Company’s existing accounts receivable. The Company estimates bad debt expense based on a percentage of revenue reported and a detailed analysis of receivables each period. The Company reviews the allowance for doubtful accounts each reporting period based on a detailed analysis of its accounts receivable. In the analysis, the Company primarily considers the age of the customer’s or partner’s receivable and also considers the creditworthiness of the customer or partner, the economic conditions of the customer’s or partner’s industry, and general economic conditions, among other factors. If any of these factors change, the Company may also change its original estimates, which could impact the level of its future allowance for doubtful accounts.

	If payment is not made timely, the Company will contact the customer or partner to try to obtain the payment. If this is not successful, the Company will institute other collection practices such as generating collection letters, charging interest, involving sales personnel and ultimately terminating the customer’s or partner’s access to future upgrades, licenses and technical support. Once all collection efforts are exhausted, the receivable is written off against the allowance for doubtful accounts.

Cash and Cash Equivalents	'
	Cash and Cash Equivalents

	The Company considers all highly liquid investments with a maturity of three months or less from date of purchase to be cash equivalents. Cash and cash equivalents consist primarily of cash on deposit with financial institutions and high quality money market instruments.

Investments	'
	Investments

	The Company’s investments, which consist primarily of taxable corporate and government debt securities, are classified as available-for-sale. Such investments are recorded at fair value and unrealized gains and losses are excluded from earnings and recorded as a separate component of equity until realized. Premiums or discounts are amortized or accreted over the life of the related security as an adjustment to yield using the effective interest method. Realized gains and losses from the sale of available-for-sale securities are determined on a specific identification basis. A decline in the market value of securities below cost judged to be other than temporary results in a reduction in the carrying amount to fair value. The impairment is charged to earnings and a new cost basis for the security is established. Interest and dividends on all securities are included in interest income when earned.

Property and Equipment	'
	Property and Equipment

	Property and equipment are stated at cost. Depreciation is calculated using the straight-line method over the estimated useful lives of the assets. Leasehold improvements are amortized using the straight-line method over the lesser of the term of the related lease or the estimated useful life. The Company leases its office space under operating lease agreements. In accordance with FASB ASC Topic 840, Leases (“FASB ASC 840”), for operating leases with escalating rent payments, the Company records rent expense on a straight-line basis over the life of the lease.

Impairment of Long-Lived Assets	'
	Impairment of Long-Lived Assets

	In accordance with FASB ASC Topic 360, Property, Plant and Equipment, certain of the Company’s assets, such as property and equipment and intangibles subject to amortization, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated future cash flows, an impairment charge is recognized for the amount by which the carrying amount of the asset exceeds the fair value of the asset.



Goodwill and Other Intangible Assets	'
	Goodwill and Other Intangible Assets

	The Company reviews its goodwill and intangible assets with indefinite lives for impairment at least annually in accordance with FASB Accounting Standards Update (“ASU”) 2011-08, Testing Goodwill for Impairment, which amends FASB ASC Topic 350, Intangibles – Goodwill and Other (“FASB ASC 350”). This guidance requires us to perform the goodwill impairment analysis annually or when a change in facts and circumstances indicates that the fair value of an asset may be below its carrying amount.

	Prior to its annual 2013 goodwill impairment test, the Company had one reporting unit as defined by FASB ASC 350. Beginning in 2013, the Company’s Senior Vice President of Business Development assumed responsibility for overall operational and financial performance of Global Software Services, Inc., doing business as Latitude Software (“Latitude”) and Bay Bridge Decision Technologies, Inc. (“Bay Bridge”). In addition, these two entities are evaluated separately from the remainder of the company. As a result, the Company identified three reporting units for the purpose of our annual 2013 goodwill impairment analysis: Interactive Intelligence, Latitude, and Bay Bridge. Based on the review of the qualitative events and circumstances outlined in FASB ASU 2011-08, the Company determined that it is more likely than not that the fair value of each reporting unit is greater than its carrying amount, and the two-step process of the goodwill impairment test was not necessary to perform.

	Additionally, the Company has identifiable intangible assets such as intellectual property trademarks and patents which are amortized over a 10 to 15 year period using the straight-line method. Other intangible assets, such as customer relationships, core technology and non-compete agreements are amortized over a 5 to 18 year period using the straight-line method. The Company determined no indication of impairment existed as of December 31, 2013 when the annual impairment tests were performed for goodwill and intangible assets.

Advertising	'
	Advertising

	The Company expenses all advertising costs as incurred. Advertising expense for 2013, 2012 and 2011 was $2.3 million, $1.9 million and $1.8 million, respectively.

Research and Development	'
	Research and Development

	Research and development expenditures are expensed as incurred. FASB ASC Topic 985, Software, requires capitalization of certain software development costs subsequent to the establishment of technological feasibility. Based on the Company’s product development process, technological feasibility is established upon completion of a working model. Costs incurred by the Company between completion of the working model and the point at which the product is ready for general release has been insignificant.

	During 2013, the Company continued to invest in its next generation cloud communication platform. This platform will be the first solution offered solely as a cloud service, with no on-premises option. The expenses incurred for this new platform result from internal activity with no intent for external sale. As a result, the Company capitalized approximately $3.6 million of internal use software expenses relating to its next generation cloud communication platform during 2013. Research and development expense for 2013 (after capitalization), 2012 and 2011 was $50.4 million, $45.7 million and $35.6 million, respectively.

Stock-Based Compensation	'
	Stock-Based Compensation

	Consistent with FASB ASC Topic 718, Compensation – Stock Compensation (“FASB ASC 718”), the Company continues to use the Black-Scholes option-pricing model as its method of valuation for share-based payment awards. The Company’s determination of fair value of share-based payment awards on the date of grant using the Black-Scholes option-pricing model is affected by the Company’s stock price as well as assumptions regarding a number of highly complex and subjective variables. These variables include, but are not limited to, the Company’s expected stock price volatility over the term of the awards and an expected risk-free rate of return. If factors change and the Company uses different assumptions for estimating stock-based compensation expense associated with awards granted in future periods, stock-based compensation expense may differ materially in the future from that recorded in the current period.

	The Company records compensation expense for share-based awards using the straight-line method, which is recorded into earnings over the vesting period of the award. Stock-based compensation expense for employee and director stock options and restricted stock units recognized under FASB ASC 718 for the years ended December 31, 2013, 2012 and 2011 was $9.2 million, $6.7 million and $5.3 million, respectively. See Note 6 for further information on the Company’s stock-based compensation.


Fair Value Measurements	'
	Fair Value Measurements

	The carrying amounts of the Company’s financial instruments, including cash and cash equivalents, accounts receivable, accounts payable, and accrued liabilities, approximate their respective fair market values due to the short maturities of these financial instruments. The fair values of short-term and long-term investments are valued in accordance with FASB ASC Topic 820, Fair Value Measurements and Disclosures (“FASB ASC 820”).

Income Taxes	'
	Income Taxes

	Income taxes are accounted for under the asset and liability method. Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases and operating loss and tax credit carryforwards. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date.

	FASB ASC Topic 740, Income Taxes (“FASB ASC 740”), establishes financial accounting and reporting standards for the effect of income taxes. The Company is subject to income taxes in both the United States and numerous foreign jurisdictions. Significant judgment is required in evaluating the Company’s tax positions and determining its provision for income taxes. The objectives of accounting for income taxes are to recognize the amount of taxes payable or refundable for the current year and deferred tax liabilities and assets for the future tax consequences of events that have been recognized in an entity’s financial statements or tax returns. Variations in the actual outcome of these future tax consequences could materially impact the Company’s financial position, results of operations, or cash flows.

	In assessing the recoverability of deferred tax assets, management considers whether it is more likely than not that some portion or all of the deferred tax assets will not be realized. The ultimate realization of deferred tax assets is dependent upon generation of future taxable income prior to the period in which temporary differences such as loss carryforwards and tax credits expire. Management considers projected future taxable income and tax planning strategies in making this assessment.

	As of December 31, 2013, the Company had $5.3 million in tax credit carryforwards recorded as deferred tax assets as well as a valuation allowance of $135,000. The Company will continue to evaluate the valuation of deferred tax assets in accordance with the requirements of FASB ASC 740. See Note 9 for further information on the Company’s income taxes.

	The revenue from sales tax collected from customers is recorded on a net basis.

Net Income per Share	'
	Net Income per Share

	Basic net income per share is calculated based on the weighted-average number of common shares outstanding in accordance with FASB ASC Topic 260, Earnings per Share. Diluted net income per share is calculated based on the weighted-average number of common shares outstanding plus the effect of dilutive potential common shares. When the Company reports net income, the calculation of diluted net income per share excludes shares underlying stock options outstanding that would be anti-dilutive. Potential common shares are composed of shares of common stock issuable upon the exercise of stock options. The following table sets forth the calculation of basic and diluted net income per share (in thousands, except per share amounts):



		Years Ended December 31,
		2013			2012		2011
	Net income, as reported (A)	$	9,515		$	906	$	14,798

	Weighted average shares of common stock outstanding (B)		20,033			19,241		18,714
	Dilutive effect of employee stock options		1,055			921		1,171
	Common stock and common stock equivalents (C)		21,088			20,162		19,885

	Net income per share:
	Basic (A/B)	$	0.47		$	0.05	$	0.79
	Diluted (A/C)		0.45			0.04		0.74

	Anti-dilutive shares not included in the diluted per share calculation for 2013, 2012 and 2011 were 197,000, 726,000 and 305,000, respectively.

Comprehensive Income	'
	Comprehensive Income

	Comprehensive income is comprised of net income and other comprehensive income (loss). The Company reports unrealized gains (losses) on marketable securities and foreign currency translation adjustments as other comprehensive income (loss).

Legal Proceedings	'
	Legal Proceedings

	Liabilities for loss contingencies arising from claims, assessments, litigation, fines, penalties and other sources are recorded when it is probable that a liability has been incurred and the amount of the assessment and/or remediation can be reasonably estimated. Legal costs incurred in connection with loss contingencies are expensed as incurred.

Internal Use Software	'
	Internal Use Software

	The Company capitalizes costs related to its next generation cloud communication platform and certain projects for internal use in accordance with FASB ASC 350-40, Internal Use Software. Once a solution has reached the development stage, internal and external costs, if direct and incremental, are capitalized until the software is substantially complete and ready for its intended use. The capitalization of costs ceases upon completion of all substantial testing. Costs incurred in the preliminary stages of development, maintenance and training costs are expensed as incurred. During the year-ended December 31, 2013, the Company capitalized $3.6 million of year-to-date costs related to the development of its next generation cloud communication platform. The Company will continue to capitalize development costs related to this project and will begin amortizing such costs once the software is ready for production.

	Additionally, in 2013, the Company purchased several new business systems to meet its internal business needs and the Company has no substantive plans to market such software externally. During the year ended December 31, 2013, the Company capitalized $2.5 million of costs associated with development and implementation of these systems

Summary_Of_Significant_Account2

Summary Of Significant Accounting Policies (Tables)	12 Months Ended
Summary Of Significant Accounting Policies (Tables)	Dec. 31, 2013
Summary Of Significant Accounting Policies [Abstract]	'
Calculation Of Basic And Diluted Net Income Per Share	'

		Years Ended December 31,
		2013		2012		2011
	Net income, as reported (A)	$	9,515	$	906	$	14,798

	Weighted average shares of common stock outstanding (B)		20,033		19,241		18,714
	Dilutive effect of employee stock options		1,055		921		1,171
	Common stock and common stock equivalents (C)		21,088		20,162		19,885

	Net income per share:
	Basic (A/B)	$	0.47	$	0.05	$	0.79
	Diluted (A/C)		0.45		0.04		0.74

Investments_Tables

Investments (Tables)	12 Months Ended
	Dec. 31, 2013
Investments [Abstract]	'
Financial Assets Measured At Fair Value	'



			Fair Value Measurements at December 31, 2013 Using
									Quoted Prices in				Significant				Significant
									Active Markets for				Other Observable				Unobservable
									Identical Assets				Inputs				Inputs
	Description				Total				(Level 1)				(Level 2)				(Level 3)
	Cash & cash equivalents:
	Cash		$		57,715		$		57,715		$		-		$		-
	Money market funds				8,166				8,166				-				-
	Total		$		65,881		$		65,881		$		-		$		-

	Short-term investments:
	Agency bonds		$		1,008		$		-		$		1,008		$		-
	Corporate notes				28,307				-				28,307				-
	Commercial paper				2,297				-				2,297				-
	Certificates of deposit				550				-				550				-
	Total		$		32,162		$		-		$		32,162		$		-

	Long-term investments:
	Corporate notes		$		9,787		$		-		$		9,787		$		-
	Total		$		9,787		$		-		$		9,787		$		-

		Fair Value Measurements at December 31, 2012 Using

								Quoted Prices in				Significant				Significant
								Active Markets for				Other Observable				Unobservable
								Identical Assets				Inputs				Inputs
	Description			Total				(Level 1)				(Level 2)				(Level 3)
	Cash & cash equivalents:
	Cash	$		42,964		$		42,964		$		-		$		-
	Money market funds			2,093				2,093				-				-
	Total	$		45,057		$		45,057		$		-		$		-

	Short-term investments:
	Corporate notes	$		21,568		$		-		$		21,568		$		-
	Commercial paper			1,298				-				1,298				-
	Certificates of deposit			950				-				950				-
	Total	$		23,816		$		-		$		23,816		$		-

	Long-term investments:
	Corporate notes	$		10,738		$		-		$		10,738		$		-
	Agency bonds			1,019				-				1,019				-
	Total	$		11,757		$		-		$		11,757		$		-

Property_And_Equipment_Tables

Property And Equipment (Tables)	12 Months Ended
Property And Equipment (Tables)	Dec. 31, 2013
Property And Equipment [Abstract]	'
Summary Of Property And Equipment	'

		2013		2012
	Computer equipment	$	22,617	$	19,378
	Leasehold improvements		18,338		13,626
	Furniture and fixtures		11,366		8,374
	Data Center		18,948		11,509
	Software		2,769		2,723
	Office equipment		1,679		1,344
	Trade show equipment and other		566		566
	Construction in process		3		692
	Total property and equipment		76,286		58,212
	Less accumulated depreciation		-39,367		-31,396
	Net property and equipment	$	36,919	$	26,816

StockBased_Compensation_Tables

Stock-Based Compensation (Tables)	12 Months Ended
Stock-Based Compensation (Tables)	Dec. 31, 2013
Stock-Based Compensation [Abstract]	'
Allocation of stock-based compensation expense	'

		Years Ended December 31,

		2013			2012			2011
	Stock-based compensation expense by category:
	Costs of recurring revenues	$	806		$	523		$	429
	Costs of services revenues		245			147			94
	Sales and marketing		3,109			2,250			1,677
	Research and development		2,733			1,886			1,570
	General and administrative		2,354			1,871			1,528
	Total stock-based compensation expense	$	9,247		$	6,677		$	5,298


	Effect of stock-based compensation expense on net income per share:
	Basic	$	-0.46		$	-0.35		$	-0.28
	Diluted		-0.44			-0.33			-0.27


Schedule Of Grant Date Fair Value	'

			Number of Options Granted			Number of Options Cancelled			Grant Date Fair Value
	Year:
	2013		275			46		$	4,521
	2012		416			21			4,896
	2011		370			46			5,655


Valuation assumptions for stock options	'

			Years Ended December 31,
	Valuation assumptions for non-performance-based options :		2013			2012			2011
	Dividend yield		-	%		-	%		-	%
	Expected volatility		54.36 - 54.44	%		59.04 - 64.70	%		62.42 - 64.68	%
	Risk-free interest rate		1.04 – 1.12	%		0.53 - 0.71	%		0.69 - 1.74	%
	Expected life of option (in years)		4.25			4.25			4.25

			Years Ended December 31,
	Valuation assumptions for performance-based options:		2013			2012			2011
	Dividend yield		-	%		-	%		-	%
	Expected volatility		57.56	%		63.23	%		65.55	%
	Risk-free interest rate		0.73	%		0.79	%		1.97	%
	Expected life of option (in years)		4.75			4.75			4.75

			Years Ended December 31,
	Valuation assumptions for annual director options:		2013			2012			2011
	Dividend yield		-	%		-	%		-	%
	Expected volatility		49.33	%		57.10	%		64.38	%
	Risk-free interest rate		0.54	%		0.49	%		0.93	%
	Expected life of option (in years)		3.50			3.50			3.50


Summary of stock option activity	'

		Years Ended December 31,
		2013						2012						2011
					Weighted-						Weighted-					Weighted-
					Average						Average					Average
					Exercise						Exercise					Exercise
			Options		Price				Options		Price				Options	Price
	Balances, beginning of year		2,631,198		$	17.21			2,665,654		$	15.16			3,129,373	$	11.58
	Options granted		251,250			41.91			401,000			24.87			369,500		32.39
	Options exercised		-1,007,578			14.00			-429,956			11.69			-786,832		8.47
	Options cancelled, forfeited or expired		-22,250			20.98			-5,500			14.05			-46,387		18.05
	Options outstanding at end of year		1,852,620			22.25			2,631,198			17.21			2,665,654		15.16
	Option price range at end of year	$	3.53 - 66.21					$	2.89 -37.76					$	2.59 - 37.76
	Weighted-average fair value of options granted during the year	$	17.99					$	12.21					$	16.18
	Options exercisable at end of year		1,010,495			15.53			1,579,982			13.33			1,528,020		11.23


Summary of Stock Options Outstanding and Exercisable	'

								Options Outstanding							Options Exercisable
										Weighted-
										Average		Weighted-				Weighted-
										Remaining		Average				Average
	Range of Exercise									Contractual		Exercise				Exercise
	Prices							Number		Life		Price			Number	Price
	$	3.53	-	$	5.84			231,959		0.53		$	5.29		231,959	$	5.29
		6.00	-		6.66			195,361		1.17			6.66		188,611		6.66
		11.14	-		19.34			172,700		1.41			15.19		161,450		15.04
		19.66	-		19.66			318,350		2.17			19.66		189,100		19.66
		19.77	-		22.92			11,250		3.58			22.43		2,500		22.42
		24.50	-		24.50			287,500		4.18			24.50		43,750		24.50
		25.00	-		30.92			89,500		4.27			26.84		51,250		25.83
		32.33	-		32.33			237,750		3.20			32.33		95,375		32.33
		32.53	-		66.21			308,250		4.98			40.33		46,500		32.91
	Total shares/average price							1,852,620		2.81			22.25		1,010,495		15.53


Summary of RSU activity	'

				Weighted-
				Average Grant
		Awards		Date Price
	Balances, beginning of year	231,022		$	29.77
	RSUs granted	230,503			41.71
	RSUs vested	-63,558			30.04
	RSUs forfeited	-12,266			34.23
	RSUs outstanding	385,701			36.72

Lease_Commitments_Tables

Lease Commitments (Tables)	12 Months Ended
Lease Commitments (Tables)	Dec. 31, 2013
Lease Commitments [Abstract]	'
Schedule Of Future Minimum Lease Payments	'

	2014	$	11,377
	2015		10,799
	2016		10,379
	2017		8,789
	2018		3,486
	Thereafter		2,894
	Total minimum lease payments	$	47,724

Income_Taxes_Tables

Income Taxes (Tables)	12 Months Ended
Income Taxes (Tables)	Dec. 31, 2013
Income Taxes [Abstract]	'
Schedule Of United States And Foreign Components Of Income Tax Expense (Benefit)	'

		Current		Deferred		Total
	2013
	United States Federal	$	3,735	$	-7,380	$	-3,645
	State and local		587		-580		7
	Foreign jurisdiction		7,433		-222		7,211
	Total	$	11,755	$	-8,182	$	3,573

	2012
	United States Federal	$	9,670	$	-7,844	$	1,826
	State and local		1,705		-1,060		645
	Foreign jurisdiction		1,696		-3,407		-1,711
	Total	$	13,071	$	-12,311	$	760

	2011
	United States Federal	$	5,176	$	712	$	5,888
	State and local		1,421		-435		986
	Foreign jurisdiction		547		--		547
	Total	$	7,144	$	277	$	7,421


Schedule Of Deferred Tax Assets And Liabilities	'

		2013		2012		2011
	Deferred tax assets:
	Allowance for doubtful accounts	$	293	$	455	$	612
	Accrued expenses		4,144		3,786		1,503
	Deferred revenues		13,442		6,785		2,930
	Stock-based compensation expense		6,037		5,575		4,056
	Depreciation and amortization expense		423		348		355
	Tax net operating loss carryforwards		109		3,962		65
	Foreign tax credit carryforwards		1,403		1,031		-
	Research tax carryforwards		3,930		2,190		2,091
	Valuation allowance		-135		-		-
	Other		37		-		-
	Total deferred tax assets		29,683		24,132		11,612
	Deferred tax liabilities:
	Depreciation and amortization expense		-1,287		-		-
	Intangibles		-6,957		-7,491		-4,348
	Investments		-143		-140		-
	Total deferred tax liabilities		-8,387		-7,631		-4,348
	Net deferred tax assets	$	21,296	$	16,501	$	7,264


Schedule of Effective Income Tax Rate Reconciliation	'

		Years Ended December 31,
		2013		2012		2011
	Expected income tax expense at 35% tax rate	$	4,580	$	583	$	7,870
	State taxes, net of federal benefit		361		554		710
	Stock-based compensation expense related to non-deductible stock option expense		-		-7		287
	Disqualifying dispositions of stock options		-353		-237		-402
	Research tax credit		-2,441		-621		-519
	Prior year tax credit adjustment		702		97		-214
	Reserves for income tax exposures		-35		431		-
	Valuation allowance		135		-		-
	Other		624		-40		-311
	Income tax expense	$	3,573	$	760	$	7,421


Reconciliation Of Beginning And Ending Amount Of Gross Unrecognized Tax Benefits	'

		2013		2012
	Unrecognized Tax Benefits at Beginning of Year	$	2,131	$	1,645
	Increase in balance due to current year tax position		461		283
	(Decrease) increase in balance due to prior year tax position		-505		147
	Increase on balance due to acquisitions		-		56
	Unrecognized Tax Benefits at End of Year	$	2,087	$	2,131

Acquisitions_Tables

Acquisitions (Tables)	12 Months Ended
Acquisitions (Tables)	Dec. 31, 2013
Business Acquisition [Line Items]	'
Roll Forward Of Goodwill	'

	Balance as of December 31, 2012	$	38,723
	Amtel goodwill		296
	Foreign currency adjustment		-1,721
	Balance as of December 31, 2013	$	37,298


Amtel Communications Ltd [Member]	'
Business Acquisition [Line Items]	'
Fair value of the intangible and other assets acquired and liabilities assumed	'

		April 1,
		2013
	Intangible assets, net	$	564
	Goodwill		296
	Total assets acquired		860
	Deferred services revenues		-135
	Net assets acquired	$	725


Customer relationships acquired and their economic useful life	'

		As of December 31, 2013
								Economic
				Accumulated				Useful Life
		Gross Amount		Amortization		Net Amount		(in years)
	Customer relationships	$	564	$	32	$	532	12


Bay Bridge [Member]	'
Business Acquisition [Line Items]	'
Fair value of the intangible and other assets acquired and liabilities assumed	'

		August 1,
		2012
	Cash and cash equivalents	$	1,525
	Accounts receivable		300
	Property and equipment, net		147
	Prepaid expenses		105
	Deferred tax asset		443
	Other assets		17
	Intangible assets, net		5,650
	Goodwill		7,716
	Total assets acquired		15,903
	Accounts payable and accrued liabilities		-142
	Accrued compensation and related expenses		-184
	Deferred tax liability		-2,135
	Deferred revenue		-588
	Net assets acquired	$	12,854


Customer relationships acquired and their economic useful life	'

		As of December 31, 2013
								Economic
				Accumulated				Useful Life
		Gross Amount		Amortization		Net Amount		(in years)
	Customer relationships	$	4,630	$	469	$	4,161	14
	Technology		909		80		829	16
	Trademark		111		31		80	5
	Total	$	5,650	$	580	$	5,070


Brightware B.V. [Member]	'
Business Acquisition [Line Items]	'
Fair value of the intangible and other assets acquired and liabilities assumed	'

		April 1,
		2012
	Cash and cash equivalents	$	2,143
	Accounts receivable		579
	Prepaid expenses		28
	Property and equipment, net		196
	Intangible assets		1,456
	Goodwill		3,349
	Total assets acquired		7,751
	Accounts payable and accrued liabilities		313
	Accrued compensation and related expenses		-22
	Deferred tax liability		-983
	Deferred service revenue		-678
	Net assets acquired	$	6,381


Customer relationships acquired and their economic useful life	'

		As of December 31, 2013
								Economic
				Accumulated				Useful Life
		Gross Amount		Amortization		Net Amount		(in years)
	Customer relationships	$	1,457	$	146	$	1,311	10


ATIO Acquistion [Member]	'
Business Acquisition [Line Items]	'
Fair value of the intangible and other assets acquired and liabilities assumed	'

		January 5,
		2012
	Accounts receivable	$	1,032
	Property and equipment, net		507
	Prepaid expenses		40
	Intangible assets, net		2,303
	Goodwill		4,517
	Total assets acquired		8,399
	Accrued compensation and related expenses		-164
	Deferred services revenues		-1,151
	Net assets acquired	$	7,084


Customer relationships acquired and their economic useful life	'

		As of December 31, 2013
								Economic
				Accumulated				Useful Life
		Gross Amount		Amortization		Net Amount		(in years)
	Customer relationships	$	2,233	$	195	$	2,038	18

Derivatives_Tables

Derivatives (Tables)	12 Months Ended
Derivatives (Tables)	Dec. 31, 2013
Derivatives [Abstract]	'
Schedule Of Derivative Notional Amount And Fair Value	'


			USD Equivalent Notional Amount (000's)
			31-Dec-13		31-Dec-12
	Euro		$	12,483	$	6,753
	South African Rand			5,134		-
	Australian Dollar			4,974		-
	Canadian Dollar			2,017		6,093
	US Dollar			880		-
	British Pound			414		-
	New Zealand Dollar			41		-
	Total		$	25,943	$	12,846

			Fair Value USD (1) (000's)
			31-Dec-13		31-Dec-12
	Derivative Asset / (Liability)		$	50	$	-10

	___________

	-1	The fair value measurement of these derivative contracts falls within Level 2 of the fair value hierarchy as defined in FASB ASC 820. See Note 3 - Investments for further information.

Unaudited_Selected_Quarterly_F1

Unaudited Selected Quarterly Financial Data (Tables)	12 Months Ended
Unaudited Selected Quarterly Financial Data (Tables)	Dec. 31, 2013
Unaudited Selected Quarterly Financial Data [Abstract]	'
Schedule Of Selected Quarterly Financial Data	'

		2013
		Quarter Ended
		Mar. 31,		June 30,		Sep. 30,		Dec. 31,
	Total revenues	$	73,238	$	76,242	$	77,969	$	90,785
	Gross profit		47,308		48,900		50,003		57,969
	Operating income		3,415		849		3,675		6,458
	Net income		1,457		2,901		1,627		3,530

	Net income per share:
	Basic	$	0.07	$	0.15	$	0.08	$	0.17
	Diluted		0.07		0.14		0.08		0.17

	Shares used to compute net income per share:
	Basic		19,704		19,946		20,112		20,360
	Diluted		20,738		20,935		21,180		21,377



		2012
		Quarter Ended
		Mar. 31,		June 30,		Sep. 30,		Dec. 31,
	Total revenues	$	52,768	$	54,781	$	59,274	$	70,542
	Gross profit		35,608		36,083		39,418		48,438
	Operating income (loss)		276		-1,807		-915		3,529
	Net income (loss)		189		-1,108		-445		2,270

	Net income (loss) per share:
	Basic	$	0.01	$	-0.06	$	-0.02	$	0.12
	Diluted		0.01		-0.06		-0.02		0.11

	Shares used to compute net income (loss) per share:
	Basic		19,099		19,213		19,283		19,367
	Diluted		20,020		19,213		19,283		20,308

The_Company_Details

The Company (Details)	12 Months Ended
	Dec. 31, 2013
	country
The Company [Abstract]	'
Number of countries with wholly-owned subsidiaries	14
Countries with regional offices	20

Summary_Of_Significant_Account3

Summary Of Significant Accounting Policies (Narrative) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
	segment	segment	segment
Significant Accounting Policies [Line Items]	'	'	'
Maturity period of liquid investments to be cash equivalents	'3 months	'	'
Number of reportable segments	3	1	1
Advertising expense	$2,300,000	$1,900,000	$1,800,000
Internal use software expenses	3,600,000	'	'
Research and development expense	50,397,000	45,682,000	35,626,000
Stock-based compensation expense for employee and director stock options	9,200,000	6,700,000	5,300,000
Tax credit carryforwards recorded as deferred tax assets	5,300,000	'	'
Tax credit carryforwards recorded as valuation allowance	135,000	'	'
Stock options excluded from diluted net income per share	197,000	726,000	305,000
Capitalized costs with development and implementation of business systems	2,500,000	'	'
Other Long-Term Liabilities [Member]	'	'	'
Significant Accounting Policies [Line Items]	'	'	'
Prior period reclassification	'	3,400,000	'
Sales And Marketing [Member]	'	'	'
Significant Accounting Policies [Line Items]	'	'	'
Prior period reclassification	'	$1,800,000	'
Minimum [Member]	'	'	'
Significant Accounting Policies [Line Items]	'	'	'
Support period	'12 months	'	'
Minimum [Member] \| Trademarks And Patents [Member]	'	'	'
Significant Accounting Policies [Line Items]	'	'	'
Amortization period of intangible assets	'10 years	'	'
Minimum [Member] \| Customer Relationships, Core Technology And Non-Compete Agreements [Member]	'	'	'
Significant Accounting Policies [Line Items]	'	'	'
Amortization period of intangible assets	'5 years	'	'
Maximum [Member]	'	'	'
Significant Accounting Policies [Line Items]	'	'	'
Support period	'18 months	'	'
Duration before support begins after contract date	'6 months	'	'
Support period if contract includes prepaid support	'36 months	'	'
Maximum [Member] \| Trademarks And Patents [Member]	'	'	'
Significant Accounting Policies [Line Items]	'	'	'
Amortization period of intangible assets	'15 years	'	'
Maximum [Member] \| Customer Relationships, Core Technology And Non-Compete Agreements [Member]	'	'	'
Significant Accounting Policies [Line Items]	'	'	'
Amortization period of intangible assets	'18 years	'	'

Summary_Of_Significant_Account4

Summary Of Significant Accounting Policies (Calculation Of Basic And Diluted Net Income Per Share) (Details) (USD $)	3 Months Ended								12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Summary Of Significant Accounting Policies [Abstract]	'	'	'	'	'	'	'	'	'	'	'
Net income, as reported (A)	$3,530	$1,627	$2,901	$1,457	$2,270	($445)	($1,108)	$189	$9,515	$906	$14,798
Weighted average shares of common stock outstanding (B)	20,360	20,112	19,946	19,704	19,367	19,283	19,213	19,099	20,033	19,241	18,714
Dilutive effect of employee stock options	'	'	'	'	'	'	'	'	1,055	921	1,171
Common stock and common stock equivalents (C)	21,377	21,180	20,935	20,738	20,308	19,283	19,213	20,020	21,088	20,162	19,885
Basic (A/B)	$0.17	$0.08	$0.15	$0.07	$0.12	($0.02)	($0.06)	$0.01	$0.47	$0.05	$0.79
Diluted (A/C)	$0.17	$0.08	$0.14	$0.07	$0.11	($0.02)	($0.06)	$0.01	$0.45	$0.04	$0.74

Investments_Narrative_Details

Investments (Narrative) (Details) (USD $)	12 Months Ended
Investments (Narrative) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Investments [Abstract]	'	'	'
Purchased short-term investments	$26,400,000	$21,700,000	'
Short-term investments	32,162,000	23,816,000	'
Long-term investments	9,787,000	11,757,000	'
Gross realized gains and losses included in interest income, net	10,000	10,000	10,000
Interest income	$833,000	$772,000	$434,000

Investments_Financial_Assets_M

Investments (Financial Assets Measured At Fair Value) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	$65,881	'
Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	32,162	32,162
Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	9,787	'
Fair Value, Inputs, Level 1 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	65,881	'
Fair Value, Inputs, Level 1 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Fair Value, Inputs, Level 1 [Member] \| Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Fair Value, Inputs, Level 2 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Fair Value, Inputs, Level 2 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	32,162	32,162
Fair Value, Inputs, Level 2 [Member] \| Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	9,787	'
Fair Value, Inputs, Level 3 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Fair Value, Inputs, Level 3 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Fair Value, Inputs, Level 3 [Member] \| Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Cash [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	57,715	8,166
Cash [Member] \| Fair Value, Inputs, Level 1 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	57,715	8,166
Cash [Member] \| Fair Value, Inputs, Level 2 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Cash [Member] \| Fair Value, Inputs, Level 3 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Money Market Funds [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	8,166	65,881
Money Market Funds [Member] \| Fair Value, Inputs, Level 1 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	8,166	65,881
Money Market Funds [Member] \| Fair Value, Inputs, Level 2 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Money Market Funds [Member] \| Fair Value, Inputs, Level 3 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Corporate Notes [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	28,307	28,307
Corporate Notes [Member] \| Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	9,787	9,787
Corporate Notes [Member] \| Fair Value, Inputs, Level 1 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Corporate Notes [Member] \| Fair Value, Inputs, Level 1 [Member] \| Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Corporate Notes [Member] \| Fair Value, Inputs, Level 2 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	28,307	28,307
Corporate Notes [Member] \| Fair Value, Inputs, Level 2 [Member] \| Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	9,787	9,787
Corporate Notes [Member] \| Fair Value, Inputs, Level 3 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Corporate Notes [Member] \| Fair Value, Inputs, Level 3 [Member] \| Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Agency Bonds [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	1,008	'
Agency Bonds [Member] \| Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	9,787
Agency Bonds [Member] \| Fair Value, Inputs, Level 1 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Agency Bonds [Member] \| Fair Value, Inputs, Level 2 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	1,008	'
Agency Bonds [Member] \| Fair Value, Inputs, Level 2 [Member] \| Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	9,787
Agency Bonds [Member] \| Fair Value, Inputs, Level 3 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Commercial Paper [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	2,297	2,297
Commercial Paper [Member] \| Fair Value, Inputs, Level 1 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Commercial Paper [Member] \| Fair Value, Inputs, Level 2 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	2,297	2,297
Commercial Paper [Member] \| Fair Value, Inputs, Level 3 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Certificates Of Deposit [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	550	550
Certificates Of Deposit [Member] \| Fair Value, Inputs, Level 1 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Certificates Of Deposit [Member] \| Fair Value, Inputs, Level 2 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	550	550
Certificates Of Deposit [Member] \| Fair Value, Inputs, Level 3 [Member] \| Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'

Accounts_Receivable_And_Concen1

Accounts Receivable And Concentration Of Credit Risk (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Concentration Risk [Line Items]	'	'	'
Unbilled accounts receivable	6.5	2.5	'
Number of partners holding significant accounts receivable	5	'	'
Revenue [Member]	'	'	'
Concentration Risk [Line Items]	'	'	'
Concentration Risk, Percentage	10.00%	10.00%	10.00%
Accounts Receivable [Member]	'	'	'
Concentration Risk [Line Items]	'	'	'
Concentration Risk, Percentage	10.00%	10.00%	'
Accounts Receivable [Member] \| Customer Concentration Risk [Member]	'	'	'
Concentration Risk [Line Items]	'	'	'
Concentration Risk, Percentage	27.00%	21.00%	'

Property_And_Equipment_Narrati

Property And Equipment (Narrative) (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013
Property, Plant and Equipment [Line Items]	'
Reduction in assets and accumulated depreciation	$2.60
Maximum [Member]	'
Property, Plant and Equipment [Line Items]	'
Property and equipment useful life	'7 years
Maximum [Member] \| Leasehold Improvements [Member]	'
Property, Plant and Equipment [Line Items]	'
Property and equipment useful life	'15 years
Minimum [Member]	'
Property, Plant and Equipment [Line Items]	'
Property and equipment useful life	'3 years
Minimum [Member] \| Leasehold Improvements [Member]	'
Property, Plant and Equipment [Line Items]	'
Property and equipment useful life	'3 years

Property_And_Equipment_Summary

Property And Equipment (Summary Of Property And Equipment) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Property, Plant and Equipment [Line Items]	'	'
Total property and equipment	$76,286	$58,212
Less accumulated depreciation	-39,367	-31,396
Net property and equipment	36,919	26,816
Computer Equipment [Member]	'	'
Property, Plant and Equipment [Line Items]	'	'
Total property and equipment	22,617	19,378
Leasehold Improvements [Member]	'	'
Property, Plant and Equipment [Line Items]	'	'
Total property and equipment	18,338	13,626
Furniture and Fixtures [Member]	'	'
Property, Plant and Equipment [Line Items]	'	'
Total property and equipment	11,366	8,374
Data Center [Member]	'	'
Property, Plant and Equipment [Line Items]	'	'
Total property and equipment	18,948	11,509
Software [Member]	'	'
Property, Plant and Equipment [Line Items]	'	'
Total property and equipment	2,769	2,723
Office Equipment [Member]	'	'
Property, Plant and Equipment [Line Items]	'	'
Total property and equipment	1,679	1,344
Trade Show Equipment And Other [Member]	'	'
Property, Plant and Equipment [Line Items]	'	'
Total property and equipment	566	566
Construction in Progress [Member]	'	'
Property, Plant and Equipment [Line Items]	'	'
Total property and equipment	$3	$692

StockBased_Compensation_Narrat

Stock-Based Compensation (Narrative) (Details) (USD $)

12 Months Ended

0 Months Ended

12 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2010

Dec. 31, 2013

Dec. 31, 2012

22-May-13

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

31-May-05

31-May-00

Scenario, Adjustment [Member]

Stock Options [Member]

Restricted Stock Units (RSUs) [Member]

2006 Plan [Member]

1999 Plan [Member]

Plans Through December 1, 2004 [Member]

Plans Since 2005 [Member]

2000 Employee Stock Purchase Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

Additional shares available for issuance

2,000,000

Shares available for delivery

9,050,933

Outstanding stock options

1,852,620

2,631,198

2,665,654

3,129,373

385,701

231,022

5,350,000

3,380,933

Reversed stock option expense

($9,247,000)

($6,677,000)

($5,298,000)

$128,000

$54,000

$69,000

Total intrinsic value of options exercised

39,300,000

Estimated that the total stock-based compensation expense for the awards not expected to vest

214,000

Current expiration term

'6 years

Awards expected to vest, fair value

4,300,000

Percent of options granted attributed by performance based options

7.00%

8.00%

5.00%

Term of option

'5 years

'10 years

'6 years

Incentive stock option stock ownership threshold

10.00%

Exercise price of option over market value minimum percent

110.00%

Expected term for its performance-based options

'4 years 9 months

Aggregate intrinsic value of options outstanding

83,600,000

Aggregate intrinsic value of options currently exercisable

52,400,000

Company's closing stock price per share

$67.36

Total number of in-the-money options exercisable

1,010,495

1,579,982

1,528,020

Weighted average exercise price

$15.53

$13.33

$11.23

$17.99

$12.21

$16.18

Total unrecognized compensation cost related to non-vested stock options

7,100,000

Weighted average remaining vesting period

'1 year 8 months 5 days

'2 years 6 months 18 days

Total unrecognized compensation cost related to non-vested RSUs

10,800,000

Shares of stock available for issuance for equity compensation awards

2,338,146

753,883

1,292,851

320,000

88,728

Common stock shares reserved for future issuance

750,000

500,000

Periodic payroll deduction percent of compensation maximum

20.00%

Compensation deduction maximum cap per pay period

1,000

Purchase price of common stock, percent

95.00%

Plan maximum annual contributions per employee amount

$25,000

Shares purchased and issued

19,002

25,644

16,912

Purchase plan, average price

$44.02

$26.50

$30.16

StockBased_Compensation_Alloca

Stock-Based Compensation (Allocation of stock-based compensation expense related to employee and director stock options and RSUs) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Stock-based compensation expense	$9,247,000	$6,677,000	$5,298,000
Effects of Stock-based compensation: Basic	($0.46)	($0.35)	($0.28)
Effects of Stock-based compensation: Diluted	($0.44)	($0.33)	($0.27)
Cost of Recurring Revenues [Member]	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Stock-based compensation expense	806,000	523,000	429,000
Cost of Services Revenues [Member]	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Stock-based compensation expense	245,000	147,000	94,000
Sales and Marketing [Member]	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Stock-based compensation expense	3,109,000	2,250,000	1,677,000
General and Administrative Expenses [Member]	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Stock-based compensation expense	2,354,000	1,871,000	1,528,000
Research and Development [Member]	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'
Stock-based compensation expense	$2,733,000	$1,886,000	$1,570,000

StockBased_Compensation_Schedu

Stock-Based Compensation (Schedule Of Grant Date Fair Value) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Stock-Based Compensation [Abstract]	'	'	'
Number of Options Granted	275	416	370
Number of Options Cancelled	46	21	46
Grant Date Fair Value	$4,521	$4,896	$5,655

StockBased_Compensation_Stock_

Stock-Based Compensation (Stock Option And RSU Valuation) (Details)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Non-Performance-Based Stock Options [Member]	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'	'
Dividend yield	'	'	'
Expected volatility, minimum	54.36%	59.04%	62.42%
Expected volatility, maximum	54.44%	64.70%	64.68%
Risk-free interest rate, minimum	1.04%	0.53%	0.69%
Risk-free interest rate, maximum	1.12%	0.71%	1.74%
Expected life of option (in years)	'4 years 3 months	'4 years 3 months	'4 years 3 months
Performance-Based Stock Options [Member]	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'	'
Dividend yield	'	'	'
Expected volatility	57.56%	63.23%	65.55%
Risk-free interest rate	0.73%	0.79%	1.97%
Expected life of option (in years)	'4 years 9 months	'4 years 9 months	'4 years 9 months
Director stock options [Member]	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'	'
Dividend yield	'	'	'
Expected volatility	49.33%	57.10%	64.38%
Risk-free interest rate	0.54%	0.49%	0.93%
Expected life of option (in years)	'3 years 6 months	'3 years 6 months	'3 years 6 months

StockBased_Compensation_Summar

Stock-Based Compensation (Summary of Stock Option and RSU activity) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'	'
Options outstanding at end of year	1,852,620	'	'
Options exercisable at end of year	1,010,495	'	'
Stock Options [Member]	'	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'	'
Balances, beginning of year	2,631,198	2,665,654	3,129,373
Granted	251,250	401,000	369,500
Exercised	-1,007,578	-429,956	-786,832
Cancelled, forfeited or expired	-22,250	-5,500	-46,387
Options outstanding at end of year	1,852,620	2,631,198	2,665,654
Range of exercise price, lower limit	$3.53	$2.89	$2.59
Range of exercise price, upper limit	$66.21	$37.76	$37.76
Weighted-average fair value of options granted	$17.99	$12.21	$16.18
Options exercisable at end of year	1,010,495	1,579,982	1,528,020
Weighted-Average Exercise Price, Balance, beginning of year	$17.21	$15.16	$11.58
Weighted-Average Exercise Price, Granted	$41.91	$24.87	$32.39
Weighted-Average Exercise Price, Exercised	$14	$11.69	$8.47
Weighted-Average Exercise Price, Cancelled, forfeited or expired	$20.98	$14.05	$18.05
Weighted-Average Exercise Price, Options Outstanding at end of year	$22.25	$17.21	$15.16
Weighted-Average Exercise Price, Options exercisable at end of year	$15.53	$13.33	$11.23

StockBased_Compensation_Stock_1

Stock-Based Compensation (Stock Options Outstanding And Exercisable) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Options outstanding, number	1,852,620
Options outstanding, weighted-average remaining contractual life	'2 years 9 months 22 days
Options exercisable, number	1,010,495
Range 1 [Member]	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Range of exercise price, lower limit	3.53
Range of exercise price, upper limit	5.84
Options outstanding, number	231,959
Options outstanding, weighted-average remaining contractual life	'6 months 11 days
Options outstanding, weighted-average exercise price	5.29
Options exercisable, number	231,959
Options exercisable, weighted-average exercise price	5.29
Range 2 [Member]	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Range of exercise price, lower limit	6
Range of exercise price, upper limit	6.66
Options outstanding, number	195,361
Options outstanding, weighted-average remaining contractual life	'1 year 2 months 1 day
Options outstanding, weighted-average exercise price	6.66
Options exercisable, number	188,611
Options exercisable, weighted-average exercise price	6.66
Range 3 [Member]	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Range of exercise price, lower limit	11.14
Range of exercise price, upper limit	19.34
Options outstanding, number	172,700
Options outstanding, weighted-average remaining contractual life	'1 year 4 months 28 days
Options outstanding, weighted-average exercise price	15.19
Options exercisable, number	161,450
Options exercisable, weighted-average exercise price	15.04
Range 4 [Member]	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Range of exercise price, lower limit	19.66
Range of exercise price, upper limit	19.66
Options outstanding, number	318,350
Options outstanding, weighted-average remaining contractual life	'2 years 2 months 1 day
Options outstanding, weighted-average exercise price	19.66
Options exercisable, number	189,100
Options exercisable, weighted-average exercise price	19.66
Range 5 [Member]	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Range of exercise price, lower limit	19.77
Range of exercise price, upper limit	22.92
Options outstanding, number	11,250
Options outstanding, weighted-average remaining contractual life	'3 years 6 months 29 days
Options outstanding, weighted-average exercise price	22.43
Options exercisable, number	2,500
Options exercisable, weighted-average exercise price	22.42
Range 6 [Member]	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Range of exercise price, lower limit	24.5
Range of exercise price, upper limit	24.5
Options outstanding, number	287,500
Options outstanding, weighted-average remaining contractual life	'4 years 2 months 5 days
Options outstanding, weighted-average exercise price	24.5
Options exercisable, number	43,750
Options exercisable, weighted-average exercise price	24.5
Range 7 [Member]	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Range of exercise price, lower limit	25
Range of exercise price, upper limit	30.92
Options outstanding, number	89,500
Options outstanding, weighted-average remaining contractual life	'4 years 3 months 7 days
Options outstanding, weighted-average exercise price	26.84
Options exercisable, number	51,250
Options exercisable, weighted-average exercise price	25.83
Range 8 [Member]	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Range of exercise price, lower limit	32.33
Range of exercise price, upper limit	32.33
Options outstanding, number	237,750
Options outstanding, weighted-average remaining contractual life	'3 years 2 months 12 days
Options outstanding, weighted-average exercise price	32.33
Options exercisable, number	95,375
Options exercisable, weighted-average exercise price	32.33
Range 9 [Member]	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Range of exercise price, lower limit	32.53
Range of exercise price, upper limit	66.21
Options outstanding, number	308,250
Options outstanding, weighted-average remaining contractual life	'4 years 11 months 23 days
Options outstanding, weighted-average exercise price	40.33
Options exercisable, number	46,500
Options exercisable, weighted-average exercise price	32.91

StockBased_Compensation_Summar1

Stock-Based Compensation (Summary Of RSU Activity) (Details) (USD $)	12 Months Ended
	Dec. 31, 2013
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'
Options outstanding at end of year	1,852,620
Restricted Stock Units (RSUs) [Member]	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'
Balances, beginning of year	231,022
Granted	230,503
Vested	-63,558
Forfeited	-12,266
Options outstanding at end of year	385,701
Weighted-Average Exercise Price, Balance, beginning of year	$29.77
Weighted-Average Exercise Price, Granted	$41.71
Weighted-Average Exercise Price, Vested	$30.04
Weighted-Average Exercise Price, Forfeited	$34.23
Weighted-Average Exercise Price, Options Outstanding at end of year	$36.72

Lease_Commitments_Narrative_De

Lease Commitments (Narrative) (Details) (USD $)	12 Months Ended			2 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Mar. 10, 2014
	country			Subsequent Event [Member]
	sqft			item
	item
Subsequent Event [Line Items]	'	'	'	'
Size of building	315,000	'	'	'
Number of office buildings	3	'	'	'
Number of other countries with office leases	20	'	'	'
Duration of initial lease terms	'5 years	'	'	'
Number of operating leases	'	'	'	2
Rent expense, net	$9.90	$9.10	$6.70	'

Lease_Commitments_Schedule_Of_

Lease Commitments (Schedule Of Future Minimum Lease Payments) (Details) (USD $)	Dec. 31, 2013
In Thousands, unless otherwise specified	Dec. 31, 2013
Lease Commitments [Abstract]	'
2014	$11,377
2015	10,799
2016	10,379
2017	8,789
2018	3,486
Thereafter	2,894
Total minimum lease payments	$47,724

Retirement_Savings_Plan_Detail

Retirement Savings Plan (Details) (USD $)	1 Months Ended	12 Months Ended
In Millions, unless otherwise specified	Feb. 28, 2013	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2014
	Feb. 28, 2013	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Scenario, Forecast [Member]
Maximum contribution percentage of pre-tax annual compensation per employee	'	50.00%	'	'	'
Employer matching contribution percent	'	33.00%	33.00%	33.00%	33.00%
Employee contribution percent	'	9.00%	9.00%	9.00%	9.00%
Employer matched contribution to employee accounts	$1.50	$2	$0	$1.30	'
Vesting period if employed for less than 4 years	'	'4 years	'	'	'
Number of years employed before being fully vested	'	'4 years	'	'	'
Percent vested after employed for 4 years	'	100.00%	'	'	'

Income_Taxes_Narrative_Details

Income Taxes (Narrative) (Details) (USD $)	12 Months Ended
Income Taxes (Narrative) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Taxes [Abstract]	'	'	'
Tax benefits related to the exercise of stock options	$13,500,000	$1,200,000	$3,300,000
Federal and state research and development tax credit	5,300,000	'	'
Foreign tax expense (benefit)	6,800,000	-2,900,000	18,000
Effective income tax rate	190.00%	-376.00%	0.23%
Reserve for uncertain tax position	2,100,000	'	'
Interest expense and penalties related to unrecognized tax benefits	$56,000	'	'

Income_Taxes_Schedule_Of_Unite

Income Taxes (Schedule Of United States And Foreign Components Of Income Tax Expense (Benefit)) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Taxes [Abstract]	'	'	'
Current, United States Federal	$3,735	$9,670	$5,176
Current, State and local	587	1,705	1,421
Current, Foreign jurisdiction	7,433	1,696	547
Current, Total	11,755	13,071	7,144
Deferred, United States Federal	-7,380	-7,844	712
Deferred, State and local	-580	-1,060	-435
Deferred, Foreign jurisdiction	-222	-3,407	'
Deferred, total	-8,182	-12,311	277
Total, United States Federal	-3,645	1,826	5,888
Total, State and local	7	645	986
Total, Foreign jurisdiction	7,211	-1,711	547
Income tax expense (benefit)	$3,573	$760	$7,421

Income_Taxes_Schedule_Of_Defer

Income Taxes (Schedule Of Deferred Tax Assets And Liabilities) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Taxes [Abstract]	'	'	'
Allowance for doubtful accounts	$293	$455	$612
Accrued expenses	4,144	3,786	1,503
Deferred revenues	13,442	6,785	2,930
Stock-based compensation expense	6,037	5,575	4,056
Depreciation and amortization expense	423	348	355
Tax net operating loss carryforwards	109	3,962	65
Foreign tax credit carryforwards	1,403	1,031	'
Research tax carryforwards	3,930	2,190	2,091
Valuation allowance	-135	'	'
Other	37	'	'
Total deferred tax assets	29,683	24,132	11,612
Depreciation and amortization expense	-1,287	'	'
Intangibles	-6,957	-7,491	-4,348
Investments	-143	-140	'
Total deferred tax liabilities	-8,387	-7,631	-4,348
Net deferred tax assets	$21,296	$16,501	$7,264

Income_Taxes_Schedule_Of_Effec

Income Taxes (Schedule Of Effective Income Tax Rate Reconciliation) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income Taxes [Abstract]	'	'	'
Expected income tax expense (benefit) at 35% tax rate	$4,580	$583	$7,870
State taxes, net of federal benefit	361	554	710
Stock-based compensation expense related to non-deductible stock option expense	'	-7	287
Disqualifying dispositions of stock options	-353	-237	-402
Research tax credit	-2,441	-621	-519
Prior year tax credit adjustment	702	97	-214
Reserves for income tax exposures	-35	431	'
Valuation allowance	135	'	'
Other	624	-40	-311
Income tax expense (benefit)	$3,573	$760	$7,421
Federal statutory tax rate	35.00%	35.00%	35.00%

Income_Taxes_Reconciliation_Of

Income Taxes (Reconciliation Of Beginning And Ending Amount Of Gross Unrecognized Tax Benefits) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Income Taxes [Abstract]	'	'
Unrecognized Tax Benefits at Beginning of Year	$2,131	$1,645
Increase in balance due to current year tax position	461	283
(Decrease) increase in balance due to prior year tax position	-505	147
Increase in balance due to acquisition	'	56
Unrecognized Tax Benefits at End of Year	$2,087	$2,131

Segment_And_Geographic_Disclos1

Segment And Geographic Disclosures (Details)	12 Months Ended
Segment And Geographic Disclosures (Details)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
U.S. customers and partners percentage of total revenue	63.00%	63.00%	63.00%
Foreign customers and partners percentage of total revenue	10.00%	10.00%	10.00%
Property and equipment, net located in foreign countries	11.00%	16.00%	'
Maximum [Member]	'	'	'
Net property and equipment, net located in foreign countries	10.00%	'	'

Acquisitions_Narrative_Details

Acquisitions (Narrative) (Details) (USD $)	12 Months Ended		0 Months Ended	12 Months Ended	0 Months Ended	12 Months Ended	0 Months Ended	12 Months Ended
	Dec. 31, 2013	Apr. 02, 2013	Aug. 02, 2012	Dec. 31, 2013	Apr. 02, 2012	Dec. 31, 2013	Jan. 05, 2012	Dec. 31, 2013
	Amtel Communications Ltd [Member]	Amtel Communications Ltd [Member]	Bay Bridge [Member]	Bay Bridge [Member]	Brightware B.V. [Member]	Brightware B.V. [Member]	ATIO Acquistion [Member]	ATIO Acquistion [Member]
	employee			employee		employee		employee
Business Acquisition [Line Items]	'	'	'	'	'	'	'	'
Company purchased certain contact center assets	'	'	'	'	'	'	$7,000,000	'
Escrow account deposit	'	'	1,300,000	'	461,800	'	704,000	'
Professional fees	21,000	'	'	72,000	'	'	'	34,000
Recognized professional fees	'	'	'	'	'	190,000	'	'
Percentage of outstanding capital stock acquired	'	'	100.00%	'	100.00%	'	'	'
Aggregate purchase price	'	$725,000	$12,900,000	'	$6,400,000	'	'	'
Assembled workforce, number of employees	5	'	'	22	'	14	'	40

Acquisitions_Fair_value_of_int

Acquisitions (Fair value of intangible and other assets acquired and liabilities assumed) (Details) (USD $)	Apr. 02, 2013	Aug. 02, 2012	Apr. 02, 2012	Jan. 05, 2012
In Thousands, unless otherwise specified	Amtel Communications Ltd [Member]	Bay Bridge [Member]	Brightware B.V. [Member]	ATIO Acquistion [Member]
Business Acquisition [Line Items]	'	'	'	'
Cash and cash equivalents	'	$1,525	$2,143	'
Accounts receivable	'	300	579	1,032
Prepaid expenses	'	105	28	40
Property and equipment, net	'	147	196	507
Deferred tax asset	'	443	'	'
Other assets, net	'	17	'	'
Intangible assets, net	564	5,650	1,456	2,303
Goodwill	296	7,716	3,349	4,517
Total assets acquired	860	15,903	7,751	8,399
Accounts payable and accrued liabilities	'	-142	313	'
Accrued compensation and related expenses	'	-184	-22	-164
Deferred tax liability	'	-2,135	-983	'
Deferred revenues	-135	-588	-678	-1,151
Net assets acquired	$725	$12,854	$6,381	$7,084

Acquisitions_Intangible_assets

Acquisitions (Intangible assets acquired and their economic useful life) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013
Amtel Communications Ltd [Member] \| Customer Relationships [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Gross Amount	$564
Accumulated Amortization	32
Net Amount	532
Economic Useful Life (in years)	'12 years
Bay Bridge [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Gross Amount	5,650
Accumulated Amortization	580
Net Amount	5,070
Bay Bridge [Member] \| Customer Relationships [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Gross Amount	4,630
Accumulated Amortization	469
Net Amount	4,161
Economic Useful Life (in years)	'14 years
Bay Bridge [Member] \| Technology [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Gross Amount	909
Accumulated Amortization	80
Net Amount	829
Economic Useful Life (in years)	'16 years
Bay Bridge [Member] \| Trademark [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Gross Amount	111
Accumulated Amortization	31
Net Amount	80
Economic Useful Life (in years)	'5 years
Brightware B.V. [Member] \| Customer Relationships [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Gross Amount	1,457
Accumulated Amortization	146
Net Amount	1,311
Economic Useful Life (in years)	'10 years
ATIO Acquistion [Member] \| Customer Relationships [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Gross Amount	2,233
Accumulated Amortization	195
Net Amount	$2,038
Economic Useful Life (in years)	'18 years

Acquisitions_Roll_Forward_Of_G

Acquisitions (Roll Forward Of Goodwill) (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013
Acquisitions [Abstract]	'
Balance as of December 31, 2011	$38,723
Amtel goodwill	296
Foreign currency adjustment	-1,721
Balance as of December 31, 2012	$37,298

Derivatives_Narrative_Details

Derivatives (Narrative) (Details) (USD $)	12 Months Ended
Derivatives (Narrative) (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
Derivatives [Abstract]	'	'
Hedging gains (losses)	$932,000	($459,000)

Derivatives_Schedule_Of_Deriva

Derivatives (Schedule Of Derivative Notional Amount And Fair Value) (Details) (USD $)	Dec. 31, 2013		Dec. 31, 2012
In Thousands, unless otherwise specified	Dec. 31, 2013		Dec. 31, 2012
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	$25,943		$12,846
Derivative Asset / (Liability)	50	[1]	-10	[1]
Euro [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	12,483		6,753
South Africa Rand [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	5,134		'
Australia Dollar [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	4,974		'
Canada Dollar [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	2,017		6,093
US Dollar [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	880		'
British Pound [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	414		'
New Zealand Dollar [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	$41		'

[1]	The fair value measurement of these derivative contracts falls within Level 2 of the fair value hierarchy as defined in FASB ASC 820. See Note 3 - Investments for further information.

Related_Party_Details

Related Party (Details) (USD $)	12 Months Ended
Related Party (Details) (USD $)	Dec. 31, 2013
Related Party [Abstract]	'
Percent of square footage subleased	43.00%
Sublease contract term	'1 year
Sublease optional additional terms	'1 year
The company's lease term	'89 months
Sublease revenue	$66,500
Future sublease revenue receivable	205,000
Rent increase each year	3.00%
Monthly initial fees revenue	$2,100
Sublease cancellation term	'30 days

Unaudited_Selected_Quarterly_F2

Unaudited Selected Quarterly Financial Data (Schedule Of Selected Quarterly Financial Data) (Details) (USD $)	3 Months Ended								12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2013	Sep. 30, 2013	Jun. 30, 2013	Mar. 31, 2013	Dec. 31, 2012	Sep. 30, 2012	Jun. 30, 2012	Mar. 31, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Unaudited Selected Quarterly Financial Data [Abstract]	'	'	'	'	'	'	'	'	'	'	'
Total revenues	$90,785	$77,969	$76,242	$73,238	$70,542	$59,274	$54,781	$52,768	$318,234	$237,365	$209,526
Gross profit	57,969	50,003	48,900	47,308	48,438	39,418	36,083	35,608	204,180	159,547	144,101
Operating income (expense)	6,458	3,675	849	3,415	3,529	-915	-1,807	276	14,397	1,083	21,641
Net income (loss)	$3,530	$1,627	$2,901	$1,457	$2,270	($445)	($1,108)	$189	$9,515	$906	$14,798
Net income per share	'	'	'	'	'	'	'	'	'	'	'
Basic	$0.17	$0.08	$0.15	$0.07	$0.12	($0.02)	($0.06)	$0.01	$0.47	$0.05	$0.79
Diluted	$0.17	$0.08	$0.14	$0.07	$0.11	($0.02)	($0.06)	$0.01	$0.45	$0.04	$0.74
Shares used to compute net income per share:	'	'	'	'	'	'	'	'	'	'	'
Basic	20,360	20,112	19,946	19,704	19,367	19,283	19,213	19,099	20,033	19,241	18,714
Diluted	21,377	21,180	20,935	20,738	20,308	19,283	19,213	20,020	21,088	20,162	19,885

Valuation_And_Qualifying_Accou1

Valuation And Qualifying Accounts (Details) (USD $)	12 Months Ended
Valuation And Qualifying Accounts (Details) (USD $)	Dec. 31, 2013		Dec. 31, 2012		Dec. 31, 2011
Valuation and Qualifying Accounts [Abstract]	'		'		'
Balance at Beginning of Period	$1,584,000		$1,718,000		$1,148,000
Charged to Revenue and Expenses, net	132,000		397,000		1,590,000
Reduction of Allowance	483,000	[1]	531,000	[1]	1,020,000	[1]
Balance at End of Period	$1,233,000		$1,584,000		$1,718,000

[1]	Uncollectible accounts written off, net of recoveries.