Interactive Intelligence 10-Q 7 Nov 14 2014 Q3 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information	9 Months Ended
	Sep. 30, 2014	Oct. 31, 2014
Document and Entity Information [Abstract]	'	'
Entity Registrant Name	'Interactive Intelligence Group, Inc.	'
Entity Central Index Key	'0001517650	'
Current Fiscal Year End Date	'--12-31	'
Entity Filer Category	'Large Accelerated Filer	'
Entity Common Stock, Shares Outstanding	'	21,088
Document Fiscal Year Focus	'2014	'
Document Fiscal Period Focus	'Q3	'
Document Type	'10-Q	'
Amendment Flag	'false	'
Document Period End Date	30-Sep-14	'

Condensed_Consolidated_Balance

Condensed Consolidated Balance Sheets (USD $)	Sep. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Current assets:	'	'
Cash and cash equivalents	$30,263	$65,881
Short-term investments	29,608	32,162
Accounts receivable, net of allowance for doubtful accounts of $840 at September 30, 2014 and $1,233 at December 31, 2013	70,934	80,414
Deferred tax assets, net	30,585	23,684
Prepaid expenses	28,706	21,989
Other current assets	18,401	13,566
Total current assets	208,497	237,696
Long-term investments	9,679	9,787
Property and equipment, net	42,498	36,919
Goodwill	44,560	37,298
Intangible assets, net	24,208	20,613
Other assets, net	26,328	10,909
Total assets	355,770	353,222
Current liabilities:	'	'
Accounts payable	9,297	8,727
Accrued liabilities	15,570	15,162
Accrued compensation and related expenses	18,421	17,494
Deferred product revenues	6,459	10,412
Deferred recurring revenues	72,193	70,762
Deferred services revenues	8,987	10,868
Total current liabilities	130,927	133,425
Long-term deferred revenues	19,828	23,914
Deferred tax liabilities, net	1,565	2,388
Other long-term liabilities	7,323	4,140
Total liabilities	159,643	163,867
Shareholders' equity:	'	'
Preferred stock, no par value: 10,000,000 shares authorized; no shares issued and outstanding	'	'
Common stock, $0.01 par value; 100,000,000 authorized; 21,051,145 issued and outstanding at September 30, 2014, 20,504,106 issued and outstanding at December 31, 2013	211	205
Additional paid-in capital	190,448	170,072
Accumulated other comprehensive loss, net of tax	-3,782	-1,676
Retained earnings	9,250	20,754
Total shareholders' equity	196,127	189,355
Total liabilities and shareholders' equity	$355,770	$353,222

Condensed_Consolidated_Balance1

Condensed Consolidated Balance Sheets (Parenthetical) (USD $)	Sep. 30, 2014	Dec. 31, 2013
In Thousands, except Share data, unless otherwise specified
Current assets:	'	'
Accounts receivable, allowance for doubtful accounts	$1,083	$1,233
Shareholders' equity:	'	'
Preferred stock, no par value (in dollars per share)	'	'
Preferred stock, shares authorized (in shares)	100,000,000	100,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in dollars per share)	$0.01	$0.01
Common stock, shares authorized (in shares)	100,000,000	100,000,000
Common stock, shares issued (in shares)	20,957,663	20,504,106
Common stock , shares outstanding (in shares)	20,957,663	20,504,106

Condensed_Consolidated_Stateme

Condensed Consolidated Statements of Income and Comprehensive Income (Loss) (USD $)	3 Months Ended		9 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Revenues:	'	'	'	'
Product	$27,764	$26,913	$72,158	$82,813
Recurring	48,095	37,537	136,121	106,470
Services	13,603	13,519	40,461	38,166
Total revenues	89,462	77,969	248,740	227,449
Cost of revenues:	'	'	'	'
Costs of product	6,932	6,599	20,269	21,691
Cost of recurring	16,816	11,466	46,196	31,423
Costs of services	11,550	9,609	33,365	27,316
Amortization of intangible assets	177	49	363	147
Total cost of revenues	35,475	27,723	100,193	80,577
Gross profit	53,987	50,246	148,547	146,872
Operating expenses:	'	'	'	'
Sales and marketing	30,651	24,765	89,559	74,306
Research and development	15,528	12,348	45,233	38,040
General and administrative	10,800	8,994	32,124	25,192
Amortization of intangible assets	472	464	1,420	1,395
Total operating expenses	57,451	46,571	168,336	138,933
Operating income (loss)	-3,464	3,675	-19,789	7,939
Other income (expense):	'	'	'	'
Interest income, net	274	169	831	618
Other income (expense)	-279	-476	-665	-1,851
Total other income (expense)	-5	-307	166	-1,233
Income (loss) before income taxes	-3,469	3,368	-19,623	6,706
Income tax benefit (expense)	1,326	-1,741	8,119	-721
Net income (loss)	-2,143	1,627	-11,504	5,985
Other comprehensive income (loss):	'	'	'	'
Foreign currency translation adjustment	-2,641	-461	-1,985	-340
Unrealized investment gain (loss) - net of tax	-95	78	-121	-150
Comprehensive income (loss)	($4,879)	$1,244	($13,610)	$5,495
Net income (loss) per share:	'	'	'	'
Basic (in dollars per share)	($0.10)	$0.08	($0.55)	$0.30
Diluted (in dollars per share)	($0.10)	$0.08	($0.55)	$0.29
Shares used to compute net income (loss) per share:	'	'	'	'
Basic (in shares)	20,904	20,112	20,851	19,922
Diluted (in shares)	20,904	21,180	20,851	20,978

Condensed_Consolidated_Stateme1

Condensed Consolidated Statement of Shareholders' Equity (USD $)	Common Stock [Member]	Additional Paid-in Capital [Member]	Accumulated Other Comprehensive Loss [Member]	Retained Earnings [Member]	Total
In Thousands, except Share data
Balance at Dec. 31, 2013	$205	$170,072	($1,676)	$20,754	$189,355
Balance (in shares) at Dec. 31, 2013	20,504,000	'	'	'	20,504,106
Stock-based compensation expense	'	11,209	'	'	11,209
Issuance of restricted shares	'	4,692	'	'	4,692
Exercise of stock options	6	6,448	'	'	6,454
Exercise of stock options (in shares)	456,000	'	'	'	455,661
Issuances of common stock	'	914	'	'	914
Issuances of common stock (in shares)	15,000	'	'	'	'
Issuance of restricted stock units, net of tax withholdings	'	2,704	'	'	2,704
Issuance of restricted stock units, net of tax withholdings (in shares)	76,000	'	'	'	'
Reduction of tax benefits from stock-based payment arrangements	'	-183	'	'	-183
Net Loss	'	'	'	-11,504	-11,504
Foreign currency translation adjustment	'	'	-1,985	'	-1,985
Net unrealized investment loss - net of tax	'	'	-121	'	-121
Balance at Sep. 30, 2014	$211	$190,448	($3,782)	$9,250	$196,127
Balance (in shares) at Sep. 30, 2014	21,051,000	'	'	'	20,957,663

Condensed_Consolidated_Stateme2

Condensed Consolidated Statements of Cash Flows (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013
Operating activities:	'	'
Net income (loss)	($11,504)	$5,985
Adjustments to reconcile net income (loss) to net cash provided by (used in) operating activities:	'	'
Depreciation	11,376	7,665
Amortization	1,783	1,542
Other non-cash items	-520	1,549
Stock-based compensation expense	10,278	6,953
Excess tax benefit from stock-based payment arrangements	'	-3,352
Deferred income tax	-7,906	4,766
Accretion of investment discount	193	-260
Loss on disposal of fixed assets	40	'
Changes in operating assets and liabilities, net of acquisitions:	'	'
Accounts receivable	9,480	4,062
Prepaid expenses	-6,663	-6,522
Other current assets	-5,004	-12,758
Accounts payable	570	4,384
Accrued liabilities	487	-8,001
Accrued compensation and related expenses	927	276
Deferred product revenues	-3,957	5,732
Deferred recurring revenues	1,431	1,707
Deferred services revenues	-5,963	9,213
Other assets and liabilities	1,887	603
Net cash provided by (used in) operating activities	-3,065	23,544
Investing activities:	'	'
Sales of available-for-sale investments	35,350	19,776
Purchases of available-for-sale investments	-32,967	-29,390
Purchases of property and equipment	-17,072	-18,732
Capitalized internal use software cost	-13,320	-2,889
Acquisitions, net of cash acquired	-9,173	-725
Unrealized gain on investment	-35	-20
Net cash used in investing activities	-37,217	-31,980
Financing activities:	'	'
Proceeds from stock options exercised	6,454	10,464
Proceeds from issuance of common stock	914	609
Tax withholding on restricted stock awards	-2,704	-961
Excess tax benefit from stock-based payment arrangements	'	3,352
Net cash provided by financing activities	4,664	13,464
Net increase (decrease) in cash and cash equivalents	-35,618	5,028
Cash and cash equivalents, beginning of period	65,881	45,057
Cash and cash equivalents, end of period	30,263	50,085
Cash paid during the period for:	'	'
Interest	'	4
Income taxes	2,389	7,196
Other non-cash item:	'	'
Purchase of property and equipment payable at end of period	$2,944	$3,271

Financial_Statement_Presentati

Financial Statement Presentation	9 Months Ended
	Sep. 30, 2014
Financial Statement Presentation [Abstract]	'
Financial Statement Presentation	'
	1.FINANCIAL STATEMENT PRESENTATION
	The accompanying unaudited condensed consolidated financial statements of Interactive Intelligence Group, Inc. (“the Company”) have been prepared in conformity with accounting principles generally accepted in the United States of America (“GAAP”) and with the instructions for Form 10-Q and Article 10 of Regulation S-X for interim financial information. Accordingly, certain information and note disclosures normally included in the Company’s financial statements prepared in accordance with GAAP have been condensed, or omitted, pursuant to the rules and regulations of the United States Securities and Exchange Commission (the “SEC”).
	The preparation of the Company’s condensed consolidated financial statements requires management to make estimates and assumptions that affect reported amounts of assets and liabilities, at the respective balance sheet dates, and the reported amounts of revenues and expenses during the respective reporting periods. Despite management’s best effort to establish good faith estimates and assumptions, actual results could differ from these estimates. In management’s opinion, the Company’s accompanying condensed consolidated financial statements include all adjustments necessary (which are of a normal and recurring nature, except as otherwise noted) for the fair presentation of the results of the interim periods presented.
	The Company’s accompanying condensed consolidated financial statements as of December 31, 2013 have been derived from the Company’s audited consolidated financial statements at that date but do not include all of the information and notes required by GAAP for complete financial statements. These accompanying condensed consolidated financial statements should be read in conjunction with the Company’s audited consolidated financial statements for the year ended December 31, 2013, included in the Company’s most recent Annual Report on Form 10-K as filed with the SEC on March 12, 2014. The Company’s results of operations for any interim period are not necessarily indicative of the results of operations for any other interim period or for a full fiscal year.
	Principles of Consolidation
	The accompanying condensed consolidated financial statements include the accounts of the Company and its wholly-owned subsidiaries after elimination of all significant intercompany accounts and transactions.
	Revisions and Adjustments
	Effective January 1, 2014, the Company revised certain personnel related expenses which were included in cost of recurring revenues in prior periods to sales and marketing expenses. In prior years, these costs were not significant; however, as these costs have continued to increase in line with the Company’s growth strategy related to its cloud offerings, the Company concluded that it is appropriate to report these personnel related expenses as sales and marketing. For the three and nine months ended September 30, 2013, $243,000 and $661,000 have been revised to sales and marketing expenses based on this new expense presentation. The revision did not have any impact on the overall results previously reported.
	During the third quarter of 2014, the Company revised certain additional personnel related expenses which were included in cost of recurring revenues in prior periods to sales and marketing expenses. For the nine months ended September 30, 2014, $1.3 million has been revised to sales and marketing expenses based on this new expense presentation. The revision did not have any impact on the quarterly results for 2014 or on the overall results previously reported.

Summary_Of_Certain_Accounting_

Summary Of Certain Accounting Policies And Recent Accounting Pronouncements	9 Months Ended
	Sep. 30, 2014
Summary Of Certain Accounting Policies And Recent Accounting Pronouncements [Abstract]	'
Summary Of Certain Accounting Policies And Recent Accounting Pronouncements	'
	2.SUMMARY OF CERTAIN ACCOUNTING POLICIES AND RECENT ACCOUNTING PRONOUNCEMENTS
	For a complete summary of the Company’s significant accounting policies and critical accounting estimates, refer to Note 2 of Notes to Consolidated Financial Statements included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2013.
	In July 2013, the Financial Accounting Standards Board (“FASB”) issued FASB Accounting Standards Update (“ASU”) 2013-11, Income Taxes: Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. This updated guidance requires an entity to present an unrecognized tax benefit as a reduction of a deferred tax asset for a net operating loss (NOL) carryforward, or similar tax loss or tax credit carryforward, rather than as a liability when (1) the uncertain tax position would reduce the NOL or other carryforward under the tax law of the applicable jurisdiction and (2) the entity intends to use the deferred tax asset for that purpose. This ASU does not require new recurring disclosures. The Company adopted this guidance in the first quarter of 2014 and noted no material impact on its consolidated financial statements upon adoption.
	In May 2014, the FASB issued FASB ASU No. 2014-09, Revenue from Contracts with Customers (“FASB ASU 2014-09”), which requires an entity to recognize the amount of revenue to which it expects to be entitled for the transfer of promised goods or services to customers. FASB ASU 2014-09 will replace most existing GAAP revenue recognition guidance when it becomes effective. This guidance becomes effective for the Company on January 1, 2017. Early adoption is not permitted. This guidance permits the use of either the retrospective or cumulative effect transition method. The Company is evaluating the effect that FASB ASU 2014-09 will have on its consolidated financial statements and related disclosures. The Company has not yet selected a transition method nor has it determined the effect of the guidance on its ongoing financial reporting.
	The Company capitalizes costs related to its next generation cloud communication platform and certain projects for internal use in accordance with FASB Accounting Standards Codification (“ASC”) 350-40, Internal Use Software. Once a solution has reached the development stage, internal and external costs are capitalized until the software is substantially complete and ready for its intended use. The capitalization of costs ceases upon completion of all substantial testing. Costs incurred in the preliminary stages of development, maintenance and training costs are expensed as incurred. During the three and nine months ended September 30, 2014, the Company capitalized $5.1 million and $9.6 million, respectively, of costs related to the development of its next generation cloud communication platform, compared to the capitalization of $1.7 million during the same periods in 2013. The Company will continue to capitalize development costs related to this project and will begin amortizing such costs once the software is released for general availability, which is expected to be in the fourth quarter of 2014.
	Additionally, in 2013 the Company purchased new business software to meet its internal administrative needs and it has no plans to market such software externally. During the three and nine months ended September 30, 2014, the Company capitalized $0.5 million and $1.9 million, respectively, of costs associated with development and implementation of this software.
	During the three and nine months ended September 30, 2014, there were no other material changes to the Company’s significant accounting policies or critical accounting estimates.

Net_Income_Loss_Per_Share

Net Income (Loss) Per Share	9 Months Ended
	Sep. 30, 2014
Net Income (Loss) Per Share [Abstract]	'
Net Income (Loss) Per Share	'
	3.NET INCOME (LOSS) PER SHARE
	Basic net income (loss) per share is calculated based on the weighted-average number of common shares outstanding in accordance with FASB ASC Topic 260, Earnings per Share. Diluted net income per share is calculated based on the weighted-average number of common shares outstanding plus the effect of dilutive potential common shares. Potential common shares consist of shares of common stock issuable upon the exercise of stock options and vesting of restricted stock units (“RSUs”). The calculation of diluted net income per share excludes shares underlying stock options outstanding that would be anti-dilutive. When the Company reports a net loss, the calculation of diluted net loss per share excludes potential common shares as the effect would be anti-dilutive. The following table sets forth the calculation of basic and diluted net income (loss) per share (in thousands, except per share amounts):
		Three Months Ended September 30,				Nine Months Ended September 30,
		2014		2013		2014		2013
	Net income (loss), as reported (A)	$	-2,143	$	1,627	$	-11,504	$	5,985
	Weighted average shares of common stock outstanding (B)		20,904		20,112		20,851		19,922
	Dilutive effect of employee stock options and RSUs		-		1,068		-		1,056
	Common stock and common stock equivalents (C)		20,904		21,180		20,851		20,978
	Net income (loss) per share:
	Basic (A/B)	$	-0.1	$	0.08	$	-0.55	$	0.30
	Diluted (A/C)		-0.1		0.08		-0.55		0.29
	The Company’s calculation of diluted net income (loss) per share for the three and nine months ended September 30, 2014 excludes RSUs and stock options to purchase approximately 1.2 million and 1.0 million shares  of the Company’s common stock, respectively, as their effect would be anti-dilutive, and excludes stock options to purchase approximately 40,000 and 212,000 shares, respectively, during the same periods in 2013.

Investments

Investments	9 Months Ended
	Sep. 30, 2014
Investments [Abstract]	'
Investments	'
	4.INVESTMENTS
	FASB ASC Topic 820, Fair Value Measurement (“FASB ASC 820”), as amended, defines fair value as the exchange price that would be received for an asset or paid to transfer a liability (an exit price) in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date. FASB ASC 820 also establishes a fair value hierarchy which requires an entity to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. The standard describes the following three levels of inputs that may be used to measure fair value:
		·		Level 1 - Unadjusted quoted prices in active markets that are accessible at the measurement date for identical, unrestricted assets or liabilities.
		·		Level 2 - Observable inputs other than Level 1 prices such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
		·		Level 3 - Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
	The Company’s short-term investments all mature in less than one year and its long-term investments all mature within three years. Both short-term and long-term investments are considered available for sale. The Company’s assets that are measured at fair value on a recurring basis are classified within Level 1 or Level 2 of the fair value hierarchy. The types of instruments valued based on quoted market prices in active markets include money market securities and U.S government securities. Such instruments are classified within Level 1 of the fair value hierarchy. The Company invests in money market funds that are traded daily and does not adjust the quoted price for such instruments. The types of instruments valued based on quoted prices in less active markets, broker or dealer quotations, or alternative pricing sources with reasonable levels of price transparency include corporate notes, agency bonds, commercial paper and certificates of deposit. Such instruments are classified within Level 2 of the fair value hierarchy. The Company uses consensus pricing, which is based on multiple pricing sources, to value its fixed income investments.
	The following table sets forth a summary of the Company’s financial assets, classified as cash and cash equivalents, short-term investments and long-term investments on its condensed consolidated balance sheets, measured at fair value as of September 30, 2014 and December 31, 2013 (in thousands):
			Fair Value Measurements at September 30, 2014 Using
					Quoted Prices in		Significant		Significant
					Active Markets for		Other Observable		Unobservable
					Identical Assets		Inputs		Inputs
	Description		Total		(Level 1)		(Level 2)		(Level 3)
	Cash & cash equivalents:
	Cash		$	27,278	$	27,278	$	-	$	-
	Money market funds			2,985		2,985		-		-
	Total		$	30,263	$	30,263	$	-	$	-
	Short-term investments:
	Corporate notes			27,260		-		27,260		-
	Commercial paper			2,348		-		2,348		-
	Total		$	29,608	$	-	$	29,608	$	-
	Long-term investments:
	Corporate notes		$	8,678	$	-	$	8,678	$	-
	US government securities			1,001		1,001		-		-
	Total		$	9,679	$	1,001	$	8,678	$	-
			Fair Value Measurements at December 31, 2013 Using
					Quoted Prices in		Significant		Significant
					Active Markets for		Other Observable		Unobservable
					Identical Assets		Inputs		Inputs
	Description		Total		(Level 1)		(Level 2)		(Level 3)
	Cash & cash equivalents:
	Cash		$	57,715	$	57,715	$	-	$	-
	Money market funds			8,166		8,166		-		-
	Total		$	65,881	$	65,881	$	-	$	-
	Short-term investments:
	Agency bonds		$	1,008	$	-	$	1,008	$	-
	Corporate notes			28,307		-		28,307		-
	Commercial paper			2,297		-		2,297		-
	Certificates of deposit			550		-		550		-
	Total		$	32,162	$	-	$	32,162	$	-
	Long-term investments:
	Corporate notes		$	9,787	$	-	$	9,787	$	-
	Total		$	9,787	$	-	$	9,787	$	-

Accounts_Receivable_And_Concen

Accounts Receivable And Concentration Of Credit Risk	9 Months Ended
	Sep. 30, 2014
Accounts Receivable And Concentration Of Credit Risk [Abstract]	'
Accounts Receivable And Concentration Of Credit Risk	'
	5.ACCOUNTS RECEIVABLE AND CONCENTRATION OF CREDIT RISK
	The Company records unbilled accounts receivable, which represents amounts recognized as revenues for invoices that have not yet been sent to customers. This balance fluctuates depending on the contractual billing milestones and work performed related to projects specified in the contract. When the work performed is ahead of the billing milestones related to a services engagement, unbilled accounts receivable will be recorded. The balance of unbilled accounts receivable recorded as of September 30, 2014 and December 31, 2013 was $10.1 million and $6.5 million, respectively.
	No customer or partner accounted for more than 10% of the Company’s accounts receivable as of September 30, 2014 or December 31, 2013 or for more than 10% of the Company’s revenues for the three and nine months ended September 30, 2014 or 2013. The Company’s top five customers or partners collectively represented 20% and 27% of the Company’s accounts receivables balance at September 30, 2014 and December 31, 2013, respectively.
	No individual country accounted for more than 10% of the Company’s revenues except for the United States, which accounted for 64% and 63% of the Company’s revenues in the three and nine months ended September 30, 2014,  respectively, and 65% of the Company’s revenues in both the three and nine months ended September 30, 2013. The Company attributes revenues to countries based on the country in which the customer or partner is located.

StockBased_Compensation

Stock-Based Compensation	9 Months Ended
	Sep. 30, 2014
Stock-Based Compensation [Abstract]	'
Stock-Based Compensation	'
	6	STOCK-BASED COMPENSATION
	Stock Option Plans
	The Company’s stock option plans, adopted in 1995, 1999 and 2006, authorize the Board of Directors or the Compensation Committee, as applicable, to grant incentive and nonqualified stock options, and, in the case of the 2006 Equity Incentive Plan, as amended and as assumed by the Company (the “2006 Plan”), stock appreciation rights, restricted stock, RSUs, performance shares, performance units and other stock-based awards. After adoption of the 2006 Plan by the Company’s shareholders in May 2006, the Company may no longer make any grants under previous plans, but any shares subject to awards under the 1999 Stock Option and Incentive Plan and the Outside Directors Stock Option Plan (collectively, the “1999 Plans”) that are cancelled are added to shares available under the 2006 Plan. At the Company’s 2013 Annual Meeting of Shareholders held on May 22, 2013, the Company’s shareholders approved an amendment to the 2006 Plan to increase the number of shares available for issuance under the 2006 Plan by 2,000,000 shares. A maximum of 9,050,933 shares are available for delivery under the 2006 Plan, which consists of (i) 5,350,000 shares, plus (ii) 320,000 shares available for issuance under the 1999 Plans, but not underlying any outstanding stock options or other awards under the 1999 Plans, plus (iii) up to 3,380,933 shares subject to outstanding stock options or other awards under the 1999 Plans that expire, are forfeited or otherwise terminate unexercised on or after May 18, 2006. The number of shares available under the 2006 Plan is subject to adjustment for certain changes in the Company’s capital structure. The exercise price of options granted under the 2006 Plan is equal to the closing price of the Company’s common stock, as reported by The NASDAQ Global Select Market, on the business day immediately preceding the date of grant. As of September 30, 2014, there were approximately 1.8 million shares of stock available for issuance for equity compensation awards under the 2006 Plan.
	The Company grants RSUs and three types of stock options. The first type of stock option is non-performance-based subject only to time-based vesting, and these stock options are granted by the Company as annual grants to executives, to certain new employees and to newly-elected non-employee directors.  These stock options vest in four equal annual installments beginning one year after the grant date.  The fair value of these option grants is determined on the date of grant and the related compensation expense is recognized for the entire award on a straight-line basis over the related service period.
	The second type of stock option granted by the Company is performance-based subject to cancellation if the specified performance targets are not met. If the applicable performance targets have been achieved, the options will vest in four equal annual installments beginning one year after the performance-related period has ended. The fair value of these stock option grants is determined on the date of grant and the related compensation expense is recognized over the related service period, including the initial period for which the specified performance targets must be met.
	The third type of stock option granted by the Company is director options granted to non-employee directors annually. These options are similar to the non-performance-based options described above except that the director options vest one year after the grant date. The fair value of these option grants is determined on the date of the grant and the related compensation expense is recognized over one year. These director options are generally granted at the Company’s Annual Meeting of Shareholders during the second quarter of each fiscal year.
	The Company grants RSUs to certain key employees, executives and certain new employees. The fair value of the RSUs is determined on the date of grant and the RSUs vest in four equal annual installments beginning one year after the grant date. RSUs are not included in issued and outstanding common stock until the shares are vested and settlement has occurred.
	The plans may be terminated by the Company’s Board of Directors at any time.
	Stock-Based Compensation Expense Information
	The following table summarizes the allocation of stock-based compensation expense related to employee and director stock options and RSUs under FASB ASC Topic 718,  Compensation – Stock Compensation (“FASB ASC 718”) for the three and nine months ended September 30, 2014 and 2013 (in thousands):
			Three Months Ended September 30,						Nine Months Ended September 30,
			2014			2013			2014			2013
	Stock-based compensation expense by category:
	Costs of recurring revenues		$	385		$	213		$	1,059		$	588
	Costs of services revenues			117			69			338			185
	Sales and marketing			1,248			821			3,381			2,443
	Research and development			741			689			3,047			1,998
	General and administrative			851			629			2,453			1,739
	Total stock-based compensation expense		$	3,342		$	2,421		$	10,278		$	6,956
	During the three and nine months ended September 30, 2014, the Company capitalized $931,000 of stock compensation expense related to the development of the Company’s next generation cloud communication platform.
	Stock Option and RSU Valuation
	The Company estimated the fair value of stock options using the Black-Scholes valuation model. During the fourth quarter of 2013, the Company re-evaluated the expected life of its stock options based on historical exercise data by reviewing the exercise, expiration and termination patterns of the Company’s three types of stock options. Based on the results of this analysis, the expected life of performance-based stock options issued in the first quarter of 2014 changed from an expected life of 4.75 years used in 2013 to an expected life of 4.5 years,  the expected life of non-performance-based stock options issued in the first quarter of 2014 changed from an expected life of 4.25 years used in 2013 to an expected life of 4.0 years and the expected life of annual director options issued in the second quarter of 2014 changed from an expected life of 3.5 years used in 2013 to an expected life of 4.0 years.
	Non-performance-based options are granted during the year to newly-elected non-employee directors, if any, during the second quarter of each year, and during the first quarter of each year to senior management. Performance-based options are only granted to sales employees during the first quarter of each year. The weighted-average estimated per option value of non-performance-based and performance-based options granted under the 2006 Plan during the nine months ended September 30, 2014 and 2013 used the following assumptions:
			Nine Months Ended September 30,
	Valuation assumptions for non-performance-based options:		2014					2013
	Dividend yield		-		%			-			%
	Expected volatility		60.86		%			49.85 - 55.80			%
	Risk-free interest rate		1.43		%			0.61 - 1.11			%
	Expected life of option (in years)		4.00					4.25
			Nine Months Ended September 30,
	Valuation assumptions for performance-based options:		2014					2013
	Dividend yield		-		%			-			%
	Expected volatility		59.51		%			57.56			%
	Risk-free interest rate		1.60		%			0.73			%
	Expected life of option (in years)		4.50					4.75
			Nine Months Ended September 30,
	Valuation assumptions for annual director options		2014					2013
	Dividend yield		-		%			-			%
	Expected volatility		61.70		%			49.33			%
	Risk-free interest rate		1.17		%			0.54			%
	Expected life of option (in years)		4.00					3.50
	RSUs are valued using the fair market value of the Company’s stock on the date of grant and expense is recognized on a straight line basis taking into account an estimated forfeiture rate.
	Stock Option and RSU Activity
	The following table sets forth a summary of stock option activity for the nine months ended September 30, 2014:
							Weighted-
							Average
							Exercise
		Options					Price
	Balances, beginning of year		1,852,620				$	22.25
	Options granted		271,250					63.70
	Options exercised		-455,661					14.29
	Options cancelled, forfeited or expired		-49,500					41.69
	Options outstanding		1,618,709					30.84
	Option price range	$	4.31 - 66.39
	Weighted-average fair value of options granted	$	31.92
	Options exercisable		927,211					21.41
	The following table sets forth information regarding the Company’s stock options outstanding and exercisable as of September 30, 2014:
							Options Outstanding							Options Exercisable
									Weighted-
									Average		Weighted-				Weighted-
									Remaining		Average				Average
	Range of Exercise								Contractual		Exercise				Exercise
	Prices						Number		Life		Price			Number	Price
$	4.31	-	$	4.61		35,000		0.16		$	4.48		35,000	$	4.48
	6.66	-		6.66		171,510		0.44			6.66		171,510		6.66
	11.14	-		19.34		107,750		1.19			16.00		97,750		15.85
	19.66	-		19.66		246,950		1.44			19.66		236,325		19.66
	19.77	-		22.92		10,000		3.05			22.48		5,000		22.09
	24.5	-		24.5		242,500		3.47			24.50		91,250		24.50
	25	-		30.92		77,750		3.53			26.96		49,750		26.23
	32.33	-		32.33		194,750		2.48			32.33		127,000		32.33
	32.53	-		39.97		226,249		4.06			37.85		73,626		35.37
	48.12	-		66.39		306,250		5.55			61.81		40,000		49.84
Total shares/average price						1,618,709		2.97			30.84		927,211		21.41
The total intrinsic value of options exercised during the quarter ended September 30, 2014 was $21.7 million. The aggregate intrinsic value of options outstanding as of September 30, 2014 was $23.9 million and the aggregate intrinsic value of options currently exercisable as of September 30, 2014 was $19.2 million. The aggregate intrinsic value represents the total intrinsic value, based on the Company’s closing stock price per share of $41.80 as of September 30, 2014, which would have been realized by the option holders had all option holders exercised their options as of that date.
As of September 30, 2014, there was $11.1 million of total unrecognized compensation cost related to non-vested stock options. These costs are expected to be recognized over the weighted average remaining vesting period of 2.06 years.
The following table sets forth a summary of RSU activity for the nine months ended September 30, 2014:
				Weighted-
				Average Grant
	Awards			Date Price
Balances, beginning of year		385,701		$	36.72
RSUs granted		342,919			60.90
RSUs vested		-115,750			34.95
RSUs forfeited		-26,626			52.67
RSUs outstanding		586,244			50.49
As of September 30, 2014, there was $24.8 million of total unrecognized compensation cost related to unvested RSUs. These costs are expected to be recognized over the weighted average remaining vesting period of 2.45 years.

Income_Taxes

Income Taxes	9 Months Ended
	Sep. 30, 2014
Income Taxes [Abstract]	'
Income Taxes	'
	wi
	7	INCOME TAXES
	The Company’s effective tax rate for the three and nine months ended September 30, 2014 was 38.2% and 40.6%, without the effects of discrete tax items, compared to 36.2% and 19.5%, respectively, for the same periods in 2013. During the nine months ended September 30, 2014, the Company recorded a $150,000 credit related to a discrete item. There was no such discrete item recorded in the three months ended September 30, 2014.  With the effects of the discrete tax item, the Company’s effective tax rate for the nine months ended September 30, 2014 was 41.4%.  The Company’s effective tax benefit rate for the nine months ended September 30, 2014 was higher than the federal statutory tax rate of 35.0% primarily due to the allocation of book operating results between the US and foreign entities and the impact of permanent tax differences on pre-tax operating results during the nine months ended September 30, 2014.
	The Company is currently projecting a taxable net operating loss for 2014 to be between $20.0 million and $22.0 million, of which $10.8 million will be carried back to December 31, 2012.  The remaining projected net operating loss carryforward is a result of compensation for tax purposes for stock option exercises.  In accordance with FASB ASC 718, these stock option compensation deductions have not been recognized for financial reporting purposes because they have not yet reduced taxes payable.  The tax benefit of these deductions will be recorded as a credit to additional paid-in-capital if and when realized.

Commitments_And_Contingencies

Commitments And Contingencies	9 Months Ended
	Sep. 30, 2014
Commitments And Contingencies [Abstract]	'
Commitments And Contingencies	'
	8.COMMITMENTS AND CONTINGENCIES
	Legal Proceedings
	From time to time, the Company receives notification from competitors and other technology providers claiming that the Company’s technology infringes upon their proprietary rights. The Company cannot provide assurance that these matters can be resolved amicably without litigation, or that the Company will be able to enter into licensing arrangements on terms and conditions that would not have a material adverse effect on its business, financial condition or results of operations.
	From time to time, the Company is also involved in certain legal proceedings in the ordinary course of conducting its business. While the ultimate liability pursuant to these actions cannot currently be determined, the Company believes these legal proceedings will not have a material adverse effect on its financial position or results of operations. Litigation, in general, and intellectual property litigation, in particular, can be expensive and disruptive to normal business operations. Moreover, the results of complex legal proceedings are difficult to predict.
	Guarantees
	The Company provides indemnifications of varying scope and amount to certain customers against claims of intellectual property infringement made by third parties arising from the use of its products. The Company’s direct software license agreements include certain provisions for indemnifying customers, in material compliance with their license agreement, against liabilities if the Company’s software products infringe upon a third party's intellectual property rights, over the life of the agreement. There is no maximum potential amount of future payments set under the guarantee. However, the Company may at any time and at its option and expense:  (i) procure the right of the customer to continue to use the Company’s software that may infringe a third party’s rights; (ii) modify its software so as to avoid infringement; or (iii) require the customer to return its software and refund the customer the fee actually paid by the customer for its software less depreciation based on a five-year straight-line depreciation schedule. The customer’s failure to provide timely notice or reasonable assistance will relieve the Company of its obligations under this indemnification to the extent that it has been actually and materially prejudiced by such failure. To date, the Company has not incurred, nor does it expect to incur, any material related costs and, therefore, has not reserved for such liabilities, in accordance with FASB ASC Topic 460, Guarantees.
	The Company’s software license agreements also include a warranty that its software products will substantially conform to its software user documentation for a period of one year, provided the customer is in material compliance with the software license agreement. To date, the Company has not incurred any material costs associated with these product warranties, and as such, has not reserved for any such warranty liabilities in its operating results.
	Lease Commitments
	The Company’s world headquarters are located in three office buildings in Indianapolis, Indiana, which space was formerly leased pursuant to that certain Office Lease Agreement (the “Office Lease”), dated April 1, 2001, between the Company and Duke Realty Limited Partnership (formerly Duke-Weeks Realty Limited Partnership), as amended.  On May 6, 2014, the Company entered into a lease termination agreement with Duke Realty Limited Partnership, whereby the Office Lease (and the eight amendments thereto) was terminated.  In place of such Office Lease and amendments, on May 6, 2014, the Company entered into new separate lease agreements with Duke Realty Limited Partnership for each of the three office buildings, one of which expires on March 31, 2018 and two of which expire on or after June 30, 2025.
	On May 6, 2014, the Company also entered into a lease agreement with Duke Construction Limited Partnership to expand its world headquarters to include a fourth, build-to-suit office building in Indianapolis, Indiana.  The target date for completion of construction of the fourth office building is July 1, 2015 and the lease term expires 10 years after construction is completed.
	The following amounts set forth in the table are as of September 30, 2014 (in thousands).
		Payments Due by Period
				Less than						More than
		Total		1 Year		1-3 Years		3-5 Years		5 Years
	Contractual Obligations
	Operating lease obligations	$	105,320	$	3,482	$	26,899	$	21,174	$	53,765
	Purchase obligations		13,103		6,342		6,761		-		-
	Other obligations		1,702		-		-		1,702		-
	Total	$	120,125	$	9,824	$	33,660	$	22,876	$	53,765
	As set forth in the Contractual Obligations table, the Company has operating lease obligations and purchase obligations that are not recorded in its consolidated financial statements. The operating lease obligations represent future payments on leases classified as operating leases and disclosed pursuant to FASB ASC Topic 840, Leases (“FASB ASC 840”).  The obligations include the operating leases of the Company’s world headquarters, some of which extend to the year 2025, and the leases of several other locations for its offices in the United States and 20 other countries with initial lease terms of up to five years. The Company rents office space for sales, services, development and international offices under month-to-month leases. In accordance with FASB ASC 840, rental expense is recognized ratably over the lease period, including those leases containing escalation clauses.
	Other Contingencies
	The Company has received and may continue to receive certain payroll tax credits and real estate tax abatements that were granted to the Company based upon specified growth projections.  If the Company’s actual performance is less than those projections, the Company may be subject to repayment of some or all of the tax credits or payment of additional real estate taxes in the case of the abatements.  The Company does not believe that it will be subject to payment of any money related to these taxes; however, the Company cannot provide assurance as to the outcome.

Acquisitions

Acquisitions	9 Months Ended
	Sep. 30, 2014
Acquisitions [Abstract]	'
Acquisitions	'
	9	ACQUISITIONS
	OrgSpan Acquisition
	On May 14, 2014, the Company entered into a stock purchase agreement and acquired OrgSpan, Inc. (“OrgSpan”), a privately held provider of cloud-based enterprise social communications solutions.  The Company purchased OrgSpan to leverage technology that will provide efficient deployment of the Company’s next generation multi-tenant cloud communication platform.  As previously disclosed, Donald E. Brown, the Company’s Chairman of the Board, President and Chief Executive Officer, was a founder and majority stockholder of OrgSpan.  The Company purchased OrgSpan for approximately $14.1 million, partially funded with cash on hand, which included the repayment of OrgSpan’s outstanding debt of approximately $8.0 million. OrgSpan’s outstanding debt consisted primarily of operating loans provided by Dr. Brown bearing interest at a rate of 4.25% per annum. Approximately $1.4 million in cash was paid to OrgSpan’s stockholders (other than Dr. Brown) and to holders of vested OrgSpan stock options. In exchange for his shares of OrgSpan stock, Dr. Brown has the right to receive an aggregate of 98,999 restricted shares of the Company’s common stock (the “Restricted Shares”), representing approximately $4.7 million of the purchase price, which Restricted Shares will vest and be issued by the Company upon the achievement of certain performance-based conditions tied to the launch and sales of the Company’s next generation multi-tenant cloud communication platform, which incorporates certain OrgSpan products and technology. The Restricted Shares will be unregistered. The difference between the $15.6 million purchase price previously disclosed in the Form 8-K filed on May 14, 2014 and the $14.1 million noted above is a result of the difference in the value of the 98,999 Restricted Shares received by Dr. Brown for accounting purposes.  The Company also retained 38 OrgSpan employees as part of the transaction.
	The transaction was negotiated and approved by the Company’s audit committee following its previously disclosed reassessment of the relationship between the Company and OrgSpan. The audit committee retained its own independent valuation consultant and its own independent counsel in connection with the reassessment. The committee’s valuation consultant subsequently provided the audit committee with a fairness opinion concerning the transaction. Following its approval, the audit committee recommended that the acquisition be approved by the Company’s board of directors. The independent members of the Company’s board of directors unanimously approved the transaction, with Dr. Brown recusing himself from all board deliberations related to OrgSpan.
	The acquisition was accounted for using the acquisition method of accounting in accordance with FASB ASC Topic 805, Business Combinations (“FASB ASC 805”). The results of OrgSpan’s operations were included in the Company’s condensed consolidated financial statements commencing on the acquisition date.
	The preliminary purchase price allocations for the OrgSpan transaction were prepared by the Company’s management utilizing a third-party valuation report, which was prepared in accordance with the provisions of FASB ASC 805, and other tools available to the Company, including conversations with OrgSpan’s management and historical data from the Company’s other acquisitions. The final valuation of the intangible asset is pending as of September 30, 2014. The following table summarizes the preliminary fair value of the intangible and other assets acquired and liabilities assumed at the date of the acquisition (in thousands):
			May 1,
			2014
	Prepaid expenses		$	54
	Property and equipment, net			144
	Intangible assets, net			5,766
	Goodwill			8,326
	Total assets acquired			14,290
	Accrued accounts payable			-5
	Other current liabilities			-168
	Other long-term liabilities			-128
	Net assets acquired		$	13,989
	Professional fees related to this acquisition and recognized as of September 30, 2014 totaled $610,000,  of which, $10,000 were recognized during the third quarter, and included transaction costs such as legal, accounting, and valuation services, which were expensed as incurred. These costs are included within general and administrative expenses on the condensed consolidated statements of operations and comprehensive income (loss).
	The premium paid over the fair value of the net assets acquired in the purchase, or goodwill, was primarily attributed to OrgSpan’s existing trained workforce. None of the goodwill is expected to be deductible for tax purposes.
	Intangible assets acquired resulting from this acquisition include technology, which is amortized on a straight-line basis. The following sets forth the technology acquired (dollars in thousands):
			As of September 30, 2014
					Accumulated
			Gross Amount		Amortization		Net Amount
	Technology		$	5,766	$	240	$	5,526
	Amtel Acquisition
	On April 1, 2013, the Company closed its acquisition of certain assets of a New Zealand reseller, Amtel Communications, Ltd. (“Amtel”). Pursuant to the terms of the asset purchase agreement, the Company purchased contact center assets of Amtel for approximately $725,000, funded with cash-on-hand. The Company purchased Amtel’s customer support agreements as a continued part of its growth strategy, which increases the Company’s presence internationally, gives local customers direct access to expanded support services and paves the way for a launch of cloud-based communications services in New Zealand. The acquisition was accounted for using the acquisition method of accounting in accordance with FASB ASC 805. The results of Amtel’s operations related to the acquired assets were included in the Company’s condensed consolidated financial statements commencing on the acquisition date.
	The purchase price allocations for the Amtel transaction were prepared by the Company’s management utilizing a third-party valuation report, which was prepared in accordance with the provisions of FASB ASC 805, and other tools available to the Company, including conversations with Amtel’s management and historical data from the Company’s other acquisitions. The following table summarizes the fair value of the intangible and other assets acquired and liabilities assumed at the date of the acquisition (in thousands):
			April 1,
			2013
	Intangible assets, net		$	564
	Goodwill			296
	Total assets acquired			860
	Deferred services revenues			-135
	Net assets acquired		$	725
	Professional fees recognized as of September 30, 2014 totaled approximately $21,000 and included transaction costs such as legal, accounting, and valuation services, which were expensed as incurred. These costs are included within general and administrative expenses on the condensed consolidated statements of operations and comprehensive income (loss).
	The premium paid over the fair value of the net assets acquired in the purchase, or goodwill, was primarily attributed to Amtel’s existing client base. Included within goodwill is the assembled workforce, comprised of five employees, which does not qualify for separate recognition. None of the goodwill is expected to be deductible for tax purposes.
	Intangible assets acquired resulting from this acquisition include customer relationships, which are amortized on a straight-line basis. The following sets forth the customer relationships acquired and their economic useful life at the date of acquisition (dollars in thousands):
			As of September 30, 2014
									Economic
					Accumulated				Useful Life
			Gross Amount		Amortization		Net Amount		(in years)
	Customer Relationships		$	564	$	66	$	498	12
	Pro Forma Results
	The Company has not furnished pro forma financial information related to its acquisition of OrgSpan or certain contact center assets of Amtel because such information is not material individually or in the aggregate to the overall financial results of the Company.

Derivatives

Derivatives	9 Months Ended
	Sep. 30, 2014
Derivatives [Abstract]	'
Derivatives	'
	10.  DERIVATIVES
	The Company enters into derivative contracts to mitigate its foreign currency risk associated with transacting business internationally.  The Company uses foreign currency forward contracts to hedge the revaluation exposure of its net monetary assets and liabilities including cash, accounts receivable, accounts payable and certain intercompany payables and receivables.  These hedges are not designated under GAAP, and all realized and unrealized gains and losses are recorded as incurred within other income (expense) on the Company’s condensed consolidated statements of operations and comprehensive income (loss).  The objective is to offset the gains and losses on the underlying exposures with the gains and losses from the forward contracts.  The Company’s hedging policy prohibits entering into hedge contracts that are speculative in nature.
	The Company records the fair value of its outstanding hedge contracts in other current assets and accrued liabilities depending upon the market value of the forward contracts at each balance sheet date.  The following table summarizes the notional amount and fair value of the Company’s outstanding currency contracts at September 30, 2014 and December 31, 2013, respectively.
			Notional Amount (000's)
			30-Sep-14		31-Dec-13
	Euro		$	3,295	$	12,483
	US Dollar			-		880
	South African Rand			-		5,134
	Australian Dollar			-		4,974
	Canadian Dollar			-		2,017
	British Pound			-		414
	New Zealand Dollar			-		41
	Total		$	3,295	$	25,943
			Fair Value USD (1) (000's)
			30-Sep-14		31-Dec-13
	Derivative Asset		$	10	$	50
	___________
		-1		The fair value measurement of these derivative contracts falls within Level 2 of the fair value hierarchy as defined in FASB ASC 820. See Note 4 - Investments for further information.
	During the three and nine months ended September 30, 2014,  the Company recorded hedging gains (losses) of $305,000 and ($82,000), respectively, compared to hedging (losses) gains of ($1.1 million)  and $757,000, respectively for the same periods last year.

Net_Income_Loss_Per_Share_Tabl

Net Income (Loss) Per Share (Tables)	9 Months Ended
	Sep. 30, 2014
Net Income (Loss) Per Share [Abstract]	'
Calculation Of Basic And Diluted Net Income Per Share	'
		Three Months Ended September 30,				Nine Months Ended September 30,
		2014		2013		2014		2013
	Net income (loss), as reported (A)	$	-2,143	$	1,627	$	-11,504	$	5,985
	Weighted average shares of common stock outstanding (B)		20,904		20,112		20,851		19,922
	Dilutive effect of employee stock options and RSUs		-		1,068		-		1,056
	Common stock and common stock equivalents (C)		20,904		21,180		20,851		20,978
	Net income (loss) per share:
	Basic (A/B)	$	-0.1	$	0.08	$	-0.55	$	0.30
	Diluted (A/C)		-0.1		0.08		-0.55		0.29

Investments_Tables

Investments (Tables)	9 Months Ended
	Sep. 30, 2014
Investments [Abstract]	'
Financial Assets Measured At Fair Value	'
		Fair Value Measurements at September 30, 2014 Using
				Quoted Prices in		Significant		Significant
				Active Markets for		Other Observable		Unobservable
				Identical Assets		Inputs		Inputs
	Description	Total		(Level 1)		(Level 2)		(Level 3)
	Cash & cash equivalents:
	Cash	$	27,278	$	27,278	$	-	$	-
	Money market funds		2,985		2,985		-		-
	Total	$	30,263	$	30,263	$	-	$	-
	Short-term investments:
	Corporate notes		27,260		-		27,260		-
	Commercial paper		2,348		-		2,348		-
	Total	$	29,608	$	-	$	29,608	$	-
	Long-term investments:
	Corporate notes	$	8,678	$	-	$	8,678	$	-
	US government securities		1,001		1,001		-		-
	Total	$	9,679	$	1,001	$	8,678	$	-
		Fair Value Measurements at December 31, 2013 Using
				Quoted Prices in		Significant		Significant
				Active Markets for		Other Observable		Unobservable
				Identical Assets		Inputs		Inputs
	Description	Total		(Level 1)		(Level 2)		(Level 3)
	Cash & cash equivalents:
	Cash	$	57,715	$	57,715	$	-	$	-
	Money market funds		8,166		8,166		-		-
	Total	$	65,881	$	65,881	$	-	$	-
	Short-term investments:
	Agency bonds	$	1,008	$	-	$	1,008	$	-
	Corporate notes		28,307		-		28,307		-
	Commercial paper		2,297		-		2,297		-
	Certificates of deposit		550		-		550		-
	Total	$	32,162	$	-	$	32,162	$	-
	Long-term investments:
	Corporate notes	$	9,787	$	-	$	9,787	$	-
	Total	$	9,787	$	-	$	9,787	$	-

StockBased_Compensation_Tables

Stock-Based Compensation (Tables)	9 Months Ended
	Sep. 30, 2014
Stock-Based Compensation [Abstract]	'
Allocation of Stock-Based Compensation Expense	'
			Three Months Ended September 30,						Nine Months Ended September 30,
			2014			2013			2014			2013
	Stock-based compensation expense by category:
	Costs of recurring revenues		$	385		$	213		$	1,059		$	588
	Costs of services revenues			117			69			338			185
	Sales and marketing			1,248			821			3,381			2,443
	Research and development			741			689			3,047			1,998
	General and administrative			851			629			2,453			1,739
	Total stock-based compensation expense		$	3,342		$	2,421		$	10,278		$	6,956
Schedule of Valuation Assumptions	'
			Nine Months Ended September 30,
	Valuation assumptions for non-performance-based options:		2014					2013
	Dividend yield		-		%			-			%
	Expected volatility		60.86		%			49.85 - 55.80			%
	Risk-free interest rate		1.43		%			0.61 - 1.11			%
	Expected life of option (in years)		4.00					4.25
			Nine Months Ended September 30,
	Valuation assumptions for performance-based options:		2014					2013
	Dividend yield		-		%			-			%
	Expected volatility		59.51		%			57.56			%
	Risk-free interest rate		1.60		%			0.73			%
	Expected life of option (in years)		4.50					4.75
			Nine Months Ended September 30,
	Valuation assumptions for annual director options		2014					2013
	Dividend yield		-		%			-			%
	Expected volatility		61.70		%			49.33			%
	Risk-free interest rate		1.17		%			0.54			%
	Expected life of option (in years)		4.00					3.50
Summary of Stock Option Activity	'
							Weighted-
							Average
							Exercise
		Options					Price
	Balances, beginning of year		1,852,620				$	22.25
	Options granted		271,250					63.70
	Options exercised		-455,661					14.29
	Options cancelled, forfeited or expired		-49,500					41.69
	Options outstanding		1,618,709					30.84
	Option price range	$	4.31 - 66.39
	Weighted-average fair value of options granted	$	31.92
	Options exercisable		927,211					21.41
Summary of Stock Options Outstanding and Exercisable	'
							Options Outstanding							Options Exercisable
									Weighted-
									Average		Weighted-				Weighted-
									Remaining		Average				Average
	Range of Exercise								Contractual		Exercise				Exercise
	Prices						Number		Life		Price			Number	Price
	$	4.31	-	$	4.61		35,000		0.16		$	4.48		35,000	$	4.48
		6.66	-		6.66		171,510		0.44			6.66		171,510		6.66
		11.14	-		19.34		107,750		1.19			16.00		97,750		15.85
		19.66	-		19.66		246,950		1.44			19.66		236,325		19.66
		19.77	-		22.92		10,000		3.05			22.48		5,000		22.09
		24.5	-		24.5		242,500		3.47			24.50		91,250		24.50
		25	-		30.92		77,750		3.53			26.96		49,750		26.23
		32.33	-		32.33		194,750		2.48			32.33		127,000		32.33
		32.53	-		39.97		226,249		4.06			37.85		73,626		35.37
		48.12	-		66.39		306,250		5.55			61.81		40,000		49.84
	Total shares/average price						1,618,709		2.97			30.84		927,211		21.41
Summary of RSU activity	'
					Weighted-
					Average Grant
		Awards			Date Price
	Balances, beginning of year		385,701		$	36.72
	RSUs granted		342,919			60.90
	RSUs vested		-115,750			34.95
	RSUs forfeited		-26,626			52.67
	RSUs outstanding		586,244			50.49

Commitments_And_Contingencies_

Commitments And Contingencies (Tables)	9 Months Ended
	Sep. 30, 2014
Commitments And Contingencies [Abstract]	'
Schedule Of Contractual Obligations	'
		Payments Due by Period
				Less than						More than
		Total		1 Year		1-3 Years		3-5 Years		5 Years
	Contractual Obligations
	Operating lease obligations	$	105,320	$	3,482	$	26,899	$	21,174	$	53,765
	Purchase obligations		13,103		6,342		6,761		-		-
	Other obligations		1,702		-		-		1,702		-
	Total	$	120,125	$	9,824	$	33,660	$	22,876	$	53,765

Acquisitions_Tables

Acquisitions (Tables)	9 Months Ended
	Sep. 30, 2014
OrgSpan, Inc. [Member]	'
Business Acquisition [Line Items]	'
Fair Value Of The Intangible And Other Assets Acquired And Liabilities Assumed	'
		May 1,
		2014
	Prepaid expenses	$	54
	Property and equipment, net		144
	Intangible assets, net		5,766
	Goodwill		8,326
	Total assets acquired		14,290
	Accrued accounts payable		-5
	Other current liabilities		-168
	Other long-term liabilities		-128
	Net assets acquired	$	13,989
Intangible Assets Acquired And Economic Useful Life	'
		As of September 30, 2014
				Accumulated
		Gross Amount		Amortization		Net Amount
	Technology	$	5,766	$	240	$	5,526
Amtel Communications Ltd [Member]	'
Business Acquisition [Line Items]	'
Fair Value Of The Intangible And Other Assets Acquired And Liabilities Assumed	'
		April 1,
		2013
	Intangible assets, net	$	564
	Goodwill		296
	Total assets acquired		860
	Deferred services revenues		-135
	Net assets acquired	$	725
Intangible Assets Acquired And Economic Useful Life	'
		As of September 30, 2014
								Economic
				Accumulated				Useful Life
		Gross Amount		Amortization		Net Amount		(in years)
	Customer Relationships	$	564	$	66	$	498	12

Derivatives_Tables

Derivatives (Tables)	9 Months Ended
	Sep. 30, 2014
Derivatives [Abstract]	'
Schedule Of Derivative Notional Amount And Fair Value	'
			Notional Amount (000's)
			30-Sep-14		31-Dec-13
	Euro		$	3,295	$	12,483
	US Dollar			-		880
	South African Rand			-		5,134
	Australian Dollar			-		4,974
	Canadian Dollar			-		2,017
	British Pound			-		414
	New Zealand Dollar			-		41
	Total		$	3,295	$	25,943
			Fair Value USD (1) (000's)
			30-Sep-14		31-Dec-13
	Derivative Asset		$	10	$	50
	___________
		-1		The fair value measurement of these derivative contracts falls within Level 2 of the fair value hierarchy as defined in FASB ASC 820. See Note 4 - Investments for further information.

Financial_Statement_Presentati1

Financial Statement Presentation (Details) (USD $)	3 Months Ended		9 Months Ended
	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2013
Financial Statement Presentation [Abstract]	'	'	'
Prior period reclassification	$1,300,000	$243,000	$661,000

Summary_Of_Certain_Accounting_1

Summary Of Certain Accounting Policies And Recent Accounting Pronouncements (Narrative) (Details) (USD $)	3 Months Ended		9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Summary Of Certain Accounting Policies And Recent Accounting Pronouncements [Abstract]	'	'	'	'
Amortization period of intangible assets	'	'	'5 years	'
Internal use software expenses	$5.10	$1.70	$9.60	$1.70
Capitalized costs with development and implementation of business systems	$0.50	'	$1.90	'

Net_Income_Loss_Per_Share_Deta

Net Income (Loss) Per Share (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Net Income (Loss) Per Share [Abstract]	'	'	'	'
Net income (loss), as reported (A)	($2,143)	$1,627	($11,504)	$5,985
Weighted average shares of common stock outstanding (B)	20,904	20,112	20,851	19,922
Dilutive effect of employee stock options and RSUs	'	1,068	'	1,056
Common stock and common stock equivalents (C)	20,904	21,180	20,851	20,978
Basic (A/B)	($0.10)	$0.08	($0.55)	$0.30
Diluted (A/C)	($0.10)	$0.08	($0.55)	$0.29
Stock options excluded from diluted net income (loss) per share	1,200	40	1,000	212

Investments_Details

Investments (Details) (USD $)	Sep. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	$30,263	$65,881
Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	29,608	32,162
Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	9,679	9,787
Fair Value, Inputs, Level 1 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	30,263	65,881
Fair Value, Inputs, Level 1 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Fair Value, Inputs, Level 1 [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	1,001	'
Fair Value, Inputs, Level 2 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Fair Value, Inputs, Level 2 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	29,608	32,162
Fair Value, Inputs, Level 2 [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	8,678	9,787
Fair Value, Inputs, Level 3 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Fair Value, Inputs, Level 3 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Fair Value, Inputs, Level 3 [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Cash [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	27,278	57,715
Cash [Member] | Fair Value, Inputs, Level 1 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	27,278	57,715
Cash [Member] | Fair Value, Inputs, Level 2 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Cash [Member] | Fair Value, Inputs, Level 3 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Money Market Funds [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	2,985	8,166
Money Market Funds [Member] | Fair Value, Inputs, Level 1 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	2,985	8,166
Money Market Funds [Member] | Fair Value, Inputs, Level 2 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Money Market Funds [Member] | Fair Value, Inputs, Level 3 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Cash & cash equivalents, Total	'	'
Corporate Notes [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	27,260	28,307
Corporate Notes [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	8,678	9,787
Corporate Notes [Member] | Fair Value, Inputs, Level 1 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Corporate Notes [Member] | Fair Value, Inputs, Level 1 [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Corporate Notes [Member] | Fair Value, Inputs, Level 2 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	27,260	28,307
Corporate Notes [Member] | Fair Value, Inputs, Level 2 [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	8,678	9,787
Corporate Notes [Member] | Fair Value, Inputs, Level 3 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Corporate Notes [Member] | Fair Value, Inputs, Level 3 [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Agency Bonds [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	1,008
Agency Bonds [Member] | Fair Value, Inputs, Level 2 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	1,008
Commercial Paper [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	2,348	2,297
Commercial Paper [Member] | Fair Value, Inputs, Level 1 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Commercial Paper [Member] | Fair Value, Inputs, Level 2 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	2,348	2,297
Commercial Paper [Member] | Fair Value, Inputs, Level 3 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
Certificates Of Deposit [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	550
Certificates Of Deposit [Member] | Fair Value, Inputs, Level 2 [Member] | Short-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	550
US Government Securities [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	1,001	'
US Government Securities [Member] | Fair Value, Inputs, Level 1 [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	1,001	'
US Government Securities [Member] | Fair Value, Inputs, Level 2 [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'
US Government Securities [Member] | Fair Value, Inputs, Level 3 [Member] | Long-Term Investments [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Investments, Total	'	'

Accounts_Receivable_And_Concen1

Accounts Receivable And Concentration Of Credit Risk (Details) (USD $)	Sep. 30, 2014	Dec. 31, 2013	Sep. 30, 2014	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Dec. 31, 2013	Sep. 30, 2014	Dec. 31, 2013
In Millions, unless otherwise specified			Revenue [Member]	Revenue [Member]	Revenue [Member]	Revenue [Member]	Revenue [Member]	Accounts Receivable [Member]	Accounts Receivable [Member]	Accounts Receivable [Member]	Accounts Receivable [Member]
			UNITED STATES	UNITED STATES	UNITED STATES	Customer Concentration Risk [Member]	Customer Concentration Risk [Member]	Customer Concentration Risk [Member]	Customer Concentration Risk [Member]	Top Five Customer [Member]	Top Five Customer [Member]
Concentration Risk [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Unbilled accounts receivable	$10.10	$6.50	'	'	'	'	'	'	'	'	'
Concentration Risk, Percentage	'	'	64.00%	63.00%	65.00%	0.00%	0.00%	0.00%	0.00%	20.00%	27.00%

StockBased_Compensation_Narrat

Stock-Based Compensation (Narrative) (Details) (USD $)

3 Months Ended

3 Months Ended

3 Months Ended

12 Months Ended

9 Months Ended

12 Months Ended

9 Months Ended

12 Months Ended

0 Months Ended

Sep. 30, 2014

Dec. 31, 2013

Sep. 30, 2014

Dec. 31, 2013

Mar. 31, 2014

Dec. 31, 2013

Sep. 30, 2014

Dec. 31, 2013

Sep. 30, 2014

Dec. 31, 2013

22-May-13

Sep. 30, 2014

Sep. 30, 2014

Restricted Stock Units (RSUs) [Member]

Restricted Stock Units (RSUs) [Member]

Performance-Based Stock Options [Member]

Performance-Based Stock Options [Member]

Non-Performance-Based Stock Options [Member]

Non-Performance-Based Stock Options [Member]

Director stock options [Member]

Director stock options [Member]

2006 Plan [Member]

2006 Plan [Member]

1999 Plan [Member]

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

Additional shares available for issuance

'

'

'

'

'

'

'

'

'

'

2,000,000

'

'

Shares available for delivery

'

'

'

'

'

'

'

'

'

'

'

9,050,933

'

Outstanding stock options

1,618,709

1,852,620

586,244

385,701

'

'

'

'

'

'

'

5,350,000

3,380,933

Total intrinsic value of options exercised

$21,700,000

'

'

'

'

'

'

'

'

'

'

'

'

Capitalized software

931,000

'

'

'

'

'

'

'

'

'

'

'

'

Expected term for options

'

'

'

'

'4 years 6 months

'4 years 9 months

'4 years

'4 years 3 months

'4 years

'3 years 6 months

'

'

'

Aggregate intrinsic value of options outstanding

23,900,000

'

'

'

'

'

'

'

'

'

'

'

'

Aggregate intrinsic value of options currently exercisable

19,200,000

'

'

'

'

'

'

'

'

'

'

'

'

Company's closing stock price per share

$41.80

'

'

'

'

'

'

'

'

'

'

'

'

Total number of in-the-money options exercisable

927,211

'

'

'

'

'

'

'

'

'

'

'

'

Weighted average exercise price

$21.41

'

'

'

'

'

'

'

'

'

'

'

'

Total unrecognized compensation cost related to non-vested stock options

11,100,000

'

'

'

'

'

'

'

'

'

'

'

'

Weighted average remaining vesting period

'2 years 22 days

'

'2 years 5 months 12 days

'

'

'

'

'

'

'

'

'

'

Total unrecognized compensation cost related to non-vested RSUs

'

'

$24,800,000

'

'

'

'

'

'

'

'

'

'

Shares of stock available for issuance for equity compensation awards

'

'

'

'

'

'

'

'

'

'

'

1,800,000

320,000

StockBased_Compensation_Alloca

Stock-Based Compensation (Allocation of Stock-Based Compensation Expense) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Stock-based compensation expense	$3,342	$2,421	$10,278	$6,956
Cost of Recurring Revenues [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Stock-based compensation expense	385	213	1,059	588
Cost of Services Revenues [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Stock-based compensation expense	117	69	338	185
Sales and Marketing [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Stock-based compensation expense	1,248	821	3,381	2,443
Research and Development [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Stock-based compensation expense	741	689	3,047	1,998
General and Administrative Expenses [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Stock-based compensation expense	$851	$629	$2,453	$1,739

StockBased_Compensation_Schedu

Stock-Based Compensation (Schedule of Valuation Assumptions) (Details)	9 Months Ended
	Sep. 30, 2014	Sep. 30, 2013
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Expected volatility	60.86%	'
Risk-free interest rate	1.43%	'
Non-Performance-Based Stock Options [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Expected volatility, minimum	'	49.85%
Expected volatility, maximum	'	55.80%
Risk-free interest rate, minimum	'	0.61%
Risk-free interest rate, maximum	'	1.11%
Expected life of option (in years)	'4 years	'4 years 3 months
Performance-Based Stock Options [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Expected volatility	59.51%	57.56%
Risk-free interest rate	1.60%	0.73%
Expected life of option (in years)	'4 years 6 months	'4 years 9 months
Director stock options [Member]	'	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'	'
Expected volatility	61.70%	49.33%
Risk-free interest rate	1.17%	0.54%
Expected life of option (in years)	'4 years	'3 years 6 months

StockBased_Compensation_Summar

Stock-Based Compensation (Summary of Stock Option Activity) (Details) (USD $)	9 Months Ended
	Sep. 30, 2014
Stock-Based Compensation [Abstract]	'
Balances, beginning of year	1,852,620
Granted	271,250
Exercised	-455,661
Cancelled, forfeited or expired	-49,500
Options outstanding at end of year	1,618,709
Range of exercise price, lower limit	$4.31
Range of exercise price, upper limit	$66.39
Weighted-average fair value of options granted	$31.92
Options exercisable at end of year	927,211
Weighted-Average Exercise Price, Balance, beginning of year	$22.25
Weighted-Average Exercise Price, Granted	$63.70
Weighted-Average Exercise Price, Exercised	$14.29
Weighted-Average Exercise Price, Cancelled, forfeited or expired	$41.69
Weighted-Average Exercise Price, Options Outstanding at end of year	$30.84
Weighted-Average Exercise Price, Options exercisable at end of year	$21.41

StockBased_Compensation_Summar1

Stock-Based Compensation (Summary of Stock Options Outstanding and Exercisable) (Details) (USD $)	9 Months Ended
	Sep. 30, 2014	Dec. 31, 2013
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$4.31	'
Range of exercise price, upper limit	$66.39	'
Options outstanding, number	1,618,709	1,852,620
Options outstanding, weighted-average remaining contractual life	'2 years 11 months 19 days	'
Options outstanding, weighted-average exercise price	$30.84	'
Options exercisable, number	927,211	'
Options exercisable, weighted-average exercise price	$21.41	'
Range 1 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$4.31	'
Range of exercise price, upper limit	$4.61	'
Options outstanding, number	35,000	'
Options outstanding, weighted-average remaining contractual life	'1 month 28 days	'
Options outstanding, weighted-average exercise price	$4.48	'
Options exercisable, number	35,000	'
Options exercisable, weighted-average exercise price	$4.48	'
Range 2 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$6.66	'
Range of exercise price, upper limit	$6.66	'
Options outstanding, number	171,510	'
Options outstanding, weighted-average remaining contractual life	'5 months 9 days	'
Options outstanding, weighted-average exercise price	$6.66	'
Options exercisable, number	171,510	'
Options exercisable, weighted-average exercise price	$6.66	'
Range 3 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$11.14	'
Range of exercise price, upper limit	$19.34	'
Options outstanding, number	107,750	'
Options outstanding, weighted-average remaining contractual life	'1 year 2 months 9 days	'
Options outstanding, weighted-average exercise price	$16	'
Options exercisable, number	97,750	'
Options exercisable, weighted-average exercise price	$15.85	'
Range 4 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$19.66	'
Range of exercise price, upper limit	$19.66	'
Options outstanding, number	246,950	'
Options outstanding, weighted-average remaining contractual life	'1 year 5 months 9 days	'
Options outstanding, weighted-average exercise price	$19.66	'
Options exercisable, number	236,325	'
Options exercisable, weighted-average exercise price	$19.66	'
Range 5 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$19.77	'
Range of exercise price, upper limit	$22.92	'
Options outstanding, number	10,000	'
Options outstanding, weighted-average remaining contractual life	'3 years 18 days	'
Options outstanding, weighted-average exercise price	$22.48	'
Options exercisable, number	5,000	'
Options exercisable, weighted-average exercise price	$22.09	'
Range 6 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$24.50	'
Range of exercise price, upper limit	$24.50	'
Options outstanding, number	242,500	'
Options outstanding, weighted-average remaining contractual life	'3 years 5 months 19 days	'
Options outstanding, weighted-average exercise price	$24.50	'
Options exercisable, number	91,250	'
Options exercisable, weighted-average exercise price	$24.50	'
Range 7 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$25	'
Range of exercise price, upper limit	$30.92	'
Options outstanding, number	77,750	'
Options outstanding, weighted-average remaining contractual life	'3 years 6 months 11 days	'
Options outstanding, weighted-average exercise price	$26.96	'
Options exercisable, number	49,750	'
Options exercisable, weighted-average exercise price	$26.23	'
Range 8 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$32.33	'
Range of exercise price, upper limit	$32.33	'
Options outstanding, number	194,750	'
Options outstanding, weighted-average remaining contractual life	'2 years 5 months 23 days	'
Options outstanding, weighted-average exercise price	$32.33	'
Options exercisable, number	127,000	'
Options exercisable, weighted-average exercise price	$32.33	'
Range 9 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$32.53	'
Range of exercise price, upper limit	$39.97	'
Options outstanding, number	226,249	'
Options outstanding, weighted-average remaining contractual life	'4 years 22 days	'
Options outstanding, weighted-average exercise price	$37.85	'
Options exercisable, number	73,626	'
Options exercisable, weighted-average exercise price	$35.37	'
Range 10 [Member]	'	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'	'
Range of exercise price, lower limit	$48.12	'
Range of exercise price, upper limit	$66.39	'
Options outstanding, number	306,250	'
Options outstanding, weighted-average remaining contractual life	'5 years 6 months 18 days	'
Options outstanding, weighted-average exercise price	$61.81	'
Options exercisable, number	40,000	'
Options exercisable, weighted-average exercise price	$49.84	'

StockBased_Compensation_Summar2

Stock-Based Compensation (Summary of RSU Activity) (Details) (USD $)	9 Months Ended
	Sep. 30, 2014
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'
Balances, beginning of year	1,852,620
Granted	271,250
Options outstanding at end of year	1,618,709
Weighted-Average Exercise Price, Balance, beginning of year	$22.25
Weighted-Average Exercise Price, Granted	$63.70
Weighted-Average Exercise Price, Options Outstanding at end of year	$30.84
Restricted Stock Units (RSUs) [Member]	'
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]	'
Balances, beginning of year	385,701
Granted	342,919
Vested	-115,750
Forfeited	-26,626
Options outstanding at end of year	586,244
Weighted-Average Exercise Price, Balance, beginning of year	$36.72
Weighted-Average Exercise Price, Granted	$60.90
Weighted-Average Exercise Price, Vested	$34.95
Weighted-Average Exercise Price, Forfeited	$52.67
Weighted-Average Exercise Price, Options Outstanding at end of year	$50.49

Income_Taxes_Details

Income Taxes (Details) (USD $)	3 Months Ended		9 Months Ended
	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Operating Loss Carryforwards [Line Items]	'	'	'	'
Effective income tax rate	'	36.20%	41.40%	19.50%
Effective tax rate without the effect of discrete item	38.20%	'	40.60%	'
Discrete items	$0	'	$150,000	'
Federal statutory tax rate	35.00%	'	'	'
Tax Year 2012 [Member]	'	'	'	'
Operating Loss Carryforwards [Line Items]	'	'	'	'
Operating loss carryforwards	10,800,000	'	10,800,000	'
Minimum [Member]	'	'	'	'
Operating Loss Carryforwards [Line Items]	'	'	'	'
Operating loss carryforwards	20,000,000	'	20,000,000	'
Maximum [Member]	'	'	'	'
Operating Loss Carryforwards [Line Items]	'	'	'	'
Operating loss carryforwards	$22,000,000	'	$22,000,000	'

Commitments_And_Contingencies_1

Commitments And Contingencies (Narrative) (Details)	9 Months Ended
	Sep. 30, 2014
	country
Operating Leased Assets [Line Items]	'
Number on countries in which there are leases	20
Amortization period	'5 years
Warranty period	'1 year
Headquarters [Member]	'
Operating Leased Assets [Line Items]	'
Lease term	'10 years
International Locations [Member]	'
Operating Leased Assets [Line Items]	'
Lease term	'5 years

Commitments_And_Contingencies_2

Commitments And Contingencies (Schedule Of Contractual Obligations) (Details) (USD $)	Sep. 30, 2014
In Thousands, unless otherwise specified
Commitments And Contingencies [Abstract]	'
Operating lease obligations	$105,320
Operating lease obligations, Less than 1 Year	3,482
Operating lease obligations, 1-3 Years	26,899
Operating lease obligations, 3-5 Years	21,174
Operating lease obligations, More than 5 Years	53,765
Purchase obligations	13,103
Purchase obligations, Less than 1 Year	6,342
Purchase obligations, 1-3 Years	6,761
Other obligations	1,702
Other obligations, 3-5 Years	1,702
Contractual Obligations	120,125
Contractual Obligations, Less than 1 Year	9,824
Contractual Obligations, 1-3 Years	33,660
Contractual Obligations, 3-5 Years	22,876
Contractual Obligations, More than 5 Years	$53,765

Acquisitions_Narrative_Details

Acquisitions (Narrative) (Details) (USD $)	0 Months Ended	3 Months Ended	9 Months Ended		3 Months Ended
	14-May-14	Sep. 30, 2014	Sep. 30, 2014	14-May-14	Sep. 30, 2014	Apr. 01, 2014
	OrgSpan, Inc. [Member]	OrgSpan, Inc. [Member]	OrgSpan, Inc. [Member]	OrgSpan, Inc. [Member]	Amtel Communications Ltd [Member]	Amtel Communications Ltd [Member]
			employee		employee
Business Acquisition [Line Items]	'	'	'	'	'	'
Consideration transferred	$14,100,000	'	'	'	'	'
Outstanding debt	'	'	'	8,000,000	'	'
Interest rate	'	'	'	4.25%	'	'
Cash paid for acquisition	1,400,000	'	'	'	'	'
Shares exchanged for acquisition	'	'	'	98,999	'	'
Shares exchanged for acquisition, value	'	'	4,700,000	'	'	'
Preliminary purchase price	'	'	'	15,600,000	'	'
Company purchased certain contact center assets	'	'	'	'	'	725,000
Recognized professional fees	'	$10,000	$610,000	'	$21,000	'
Assembled workforce, number of employees	'	'	38	'	5	'

Acquisitions_Fair_Value_Of_The

Acquisitions (Fair Value Of The Intangible And Other Assets Acquired And Liabilities Assumed) (Details) (USD $)	Sep. 30, 2014	Dec. 31, 2013	1-May-14	Apr. 01, 2013
In Thousands, unless otherwise specified			OrgSpan, Inc. [Member]	Amtel Communications Ltd [Member]
Business Acquisition [Line Items]	'	'	'	'
Prepaid expenses	'	'	$54	'
Property and equipment, net	'	'	144	'
Intangible assets, net	'	'	5,766	564
Goodwill	44,560	37,298	8,326	296
Total assets acquired	'	'	14,290	860
Accrued accounts payable	'	'	-5	'
Other current liabilities	'	'	-168	'
Other long-term liabilities	'	'	-128	'
Deferred services revenues	'	'	'	-135
Net assets acquired	'	'	$13,989	$725

Acquisitions_Intangible_Assets

Acquisitions (Intangible Assets Acquired And Economic Useful Life) (Details) (USD $)	14-May-14	Sep. 30, 2014
In Thousands, unless otherwise specified	OrgSpan, Inc. [Member]	Amtel Communications Ltd [Member]
	Technology [Member]	Customer Relationships [Member]
Acquired Finite-Lived Intangible Assets [Line Items]	'	'
Gross Amount	$5,766	$564
Accumulated Amortization	240	66
Net Amount	$5,526	$498
Economic Useful Life (in years)	'	'12 years

Derivatives_Narrative_Details

Derivatives (Narrative) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Derivatives [Abstract]	'	'	'	'
Hedging gains (losses)	($305)	($1,100)	($82)	$757

Derivatives_Schedule_Of_Deriva

Derivatives (Schedule Of Derivative Notional Amount And Fair Value) (Details) (USD $)	Sep. 30, 2014		Dec. 31, 2013
In Thousands, unless otherwise specified
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	$3,295		$25,943
Derivative Asset / (Liability)	10	[1]	50	[1]
Euro [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	3,295		12,483
Australia Dollar [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	'		880
South Africa Rand [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	'		5,134
US Dollar [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	'		4,974
Canada Dollar [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	'		2,017
British Pound [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	'		414
New Zealand Dollar [Member]	'		'
Derivatives, Fair Value [Line Items]	'		'
Notional Amount	'		$41
[1]	The fair value measurement of these derivative contracts falls within Level 2 of the fair value hierarchy as defined in FASB ASC 820. See Note 4 - Investments for further information.