Notes and Accounts Receivable | Accounts and Notes Receivable The Company provides financing to ADs and franchisees for the purchase of franchises, areas, Company-owned offices, and operating loans for working capital and equipment needs. The franchise-related notes generally are payable over five years and the operating loans generally are due within one year. Most notes bear interest at an annual rate of 12% . Most of the notes receivable are due from the Company's ADs and franchisees and are collateralized by the underlying AD or franchise and, when the AD or franchise is an entity, are guaranteed by the owners of the respective entity. The debtors' ability to repay the notes is dependent upon both the performance of the tax preparation industry as a whole and the individual franchise or AD areas. Accounts and notes receivable include royalties billed that relate to territories operated by franchisees located in AD territories and a portion of those accounts and notes receivable are payable to the AD. The Company has recorded amounts payable to ADs for their share of these receivables of $13.2 million , $25.0 million , and $16.3 million at January 31, 2017 , April 30, 2016 and January 31, 2016 , respectively. At January 31, 2017 , the Company had unfunded lending commitments for working capital loans to franchisees and ADs of $22.3 million through the end of the current fiscal year. Allowance for Doubtful Accounts The adequacy of the allowance for doubtful accounts is assessed on a quarterly basis and adjusted as deemed necessary. Management believes the recorded allowance is adequate based upon its consideration of the estimated fair value of the franchises and AD areas collateralizing the receivables. Any adverse change in the tax preparation industry or the individual franchise or AD areas could affect the Company's estimate of the allowance. Activity in the allowance for doubtful accounts for the three and nine months ended January 31, 2017 and 2016 was as follows: Three Months Ended January 31, Nine Months Ended January 31, 2017 2016 2017 2016 (In thousands) Balance at beginning of period $ 8,991 $ 8,075 $ 8,850 $ 7,355 Provision for doubtful accounts 3,195 1,192 6,482 4,589 Write-offs (1,967 ) (1,883 ) (5,051 ) (4,461 ) Foreign currency adjustment 23 (53 ) (39 ) (152 ) Balance at end of period $ 10,242 $ 7,331 $ 10,242 $ 7,331 Management considers specific accounts and notes receivable to be impaired if the net amounts due exceed the fair value of the underlying franchise at the time of the annual valuation performed as of April 30 of each year, and estimates an allowance for doubtful accounts based on that excess. The Company performs its impairment analysis annually due to the seasonal nature of its operations. At the end of each fiscal quarter, the Company considers the activity during the period for accounts and notes receivable impaired at each prior fiscal year end and adjusts the allowance for doubtful accounts accordingly. While not specifically identifiable as of the balance sheet date, the Company's analysis of its past experience also indicates that a portion of other accounts and notes receivable may not be collectible. Net amounts due include contractually obligated accounts and notes receivable plus accrued interest, reduced by unrecognized revenue, the allowance for uncollected interest, amounts due ADs, and amounts owed to the franchisee by the Company. In establishing the fair value of the underlying franchise, management considers a variety of factors, including recent sales between franchisees, sales of Company-owned stores, net fees of open offices earned during the most recently completed tax season, and the number of unopened offices. The allowance for doubtful accounts at January 31, 2017 , April 30, 2016 and January 31, 2016 , was allocated as follows: January 31, 2017 April 30, 2016 January 31, 2016 (In thousands) Impaired: Notes and interest receivable, net of unrecognized revenue $ 10,012 $ 12,960 $ 6,466 Accounts receivable 6,341 7,083 4,274 Less amounts due to ADs and franchisees (589 ) (1,426 ) (727 ) Amounts receivable less amounts due to ADs and franchisees $ 15,764 $ 18,617 $ 10,013 Allowance for doubtful accounts for impaired notes and accounts receivable $ 6,814 $ 7,787 $ 3,693 Non-impaired: Notes and interest receivable, net of unrecognized revenue $ 101,766 $ 41,208 $ 123,922 Accounts receivable 56,672 42,825 55,591 Less amounts due to ADs and franchisees (12,994 ) (26,183 ) (16,170 ) Amounts receivable less amounts due to ADs and franchisees $ 145,444 $ 57,850 $ 163,343 Allowance for doubtful accounts for non-impaired notes and accounts receivable $ 3,428 $ 1,063 $ 3,638 Total: Notes and interest receivable, net of unrecognized revenue $ 111,778 $ 54,168 $ 130,388 Accounts receivable 63,013 49,908 59,865 Less amounts due to ADs and franchisees (13,583 ) (27,609 ) (16,897 ) Amounts receivable less amounts due to ADs and franchisees $ 161,208 $ 76,467 $ 173,356 Total allowance for doubtful accounts $ 10,242 $ 8,850 $ 7,331 The Company’s average investment in impaired notes receivable during the nine months ended January 31, 2017 and 2016 was $11.5 million and $8.7 million , respectively. Analysis of Past Due Receivables Accounts receivable are considered to be past due if unpaid 30 days after billing and notes receivable are considered past due if unpaid 90 days after the due date. If it is determined the likelihood of collecting substantially all of the note and accrued interest is not probable the notes are put on non-accrual status. Accounts receivables unpaid as of April 30 each year often remain unpaid until the following tax season due to the seasonal nature of the Company's operations and franchisees' cash flows. Non-accrual notes that are paid current and expected to remain current are moved back into accrual status during the next annual review. The breakdown of accounts and notes receivable past due at January 31, 2017 was as follows: Past due Current Interest receivable, net Total receivables (In thousands) Accounts receivable $ 34,288 $ 28,725 $ — $ 63,013 Notes and interest receivable, net of unrecognized revenue (1) 10,253 96,324 5,201 111,778 Total accounts, notes and interest receivable $ 44,541 $ 125,049 $ 5,201 $ 174,791 (1) Interest receivable is shown net of an allowance for uncollectible interest of $1.8 million . The Company’s investment in notes receivable on non-accrual status was $11.6 million , $5.5 million and $6.0 million at January 31, 2017 , April 30, 2016 , and January 31, 2016 , respectively. Payments received on notes in non-accrual status are applied to the principal until the note is current then to interest income. |