Medallia (MDLA) 10-Q 4 Jun 21 2022 Q1 Quarterly report Financial data

Cover Page

Cover Page - shares	3 Months Ended
	Apr. 30, 2021	May 26, 2021
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Apr. 30, 2021
Document Transition Report	false
Entity File Number	001-38982
Entity Registrant Name	MEDALLIA, INC.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	77-0558353
Entity Address, Address Line One	575 Market Street
Entity Address, Address Line Two	Suite 1850
Entity Address, City or Town	San Francisco
Entity Address, State or Province	CA
Entity Address, Postal Zip Code	94105
City Area Code	650
Local Phone Number	321-3000
Title of 12(b) Security	Common Stock, $0.001 par value per share
Trading Symbol	MDLA
Security Exchange Name	NYSE
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Large Accelerated Filer
Entity Small Business	false
Entity Emerging Growth Company	false
Entity Shell Company	false
Entity Common Stock, Shares Outstanding		158,590,329
Amendment Flag	false
Document Fiscal Year Focus	2022
Entity Central Index Key	0001540184
Document Fiscal Period Focus	Q1
Current Fiscal Year End Date	--01-31

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Current assets:
Cash and cash equivalents	$ 283,939	$ 428,328
Marketable securities	256,598	254,061
Trade and other receivables, net	103,312	181,431
Deferred commissions, current	32,366	31,107
Prepaid expenses and other current assets	30,607	23,835
Total current assets	706,822	918,762
Property and equipment, net	42,416	40,668
Operating lease right-of-use assets	36,808	39,050
Deferred commissions, noncurrent	69,571	68,929
Goodwill	412,480	262,942
Intangible assets, net	83,547	60,623
Other noncurrent assets	11,509	10,675
Total assets	1,363,153	1,401,649
Current liabilities:
Accounts payable	16,349	11,904
Accrued expenses and other current liabilities	43,619	39,756
Accrued compensation	33,171	42,292
Deferred revenue, current	263,846	293,231
Total current liabilities	356,985	387,183
Convertible senior notes, net	560,276	448,064
Deferred revenue, noncurrent	2,337	1,396
Lease liability, noncurrent	45,285	47,631
Other liabilities	14,509	9,134
Total liabilities	979,392	893,408
Commitments and contingencies (Note 11)
Stockholders' equity:
Common stock, $0.001 par value: 1,000,000,000 shares authorized as of April 30, 2021 and January 31, 2021; 158,035,275 shares and 154,995,819 shares issued and outstanding as of April 30, 2021 and January 31, 2021, respectively	151	150
Additional paid-in capital	1,057,084	1,136,534
Accumulated other comprehensive loss	1,299	1,186
Accumulated deficit	(674,773)	(629,629)
Total stockholders' equity	383,761	508,241
Total liabilities and stockholders' equity	$ 1,363,153	$ 1,401,649

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Parenthetical) - $ / shares	Apr. 30, 2021	Jan. 31, 2021
Statement of Financial Position [Abstract]
Common stock, par value per share (in usd per share)	$ 0.001	$ 0.001
Common stock, shares authorized (in shares)	1,000,000,000	1,000,000,000
Common stock, shares issued (in shares)	158,035,275	154,995,819
Common stock, shares outstanding (in shares)	158,035,275	154,995,819

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Revenue:
Revenue	$ 131,374	$ 112,691
Cost of revenue:
Total cost of revenue	47,698	39,563
Gross profit	83,676	73,128
Operating expenses:
Research and development	30,637	32,379
Sales and marketing	72,980	52,015
General and administrative	30,113	21,498
Total operating expenses	133,730	105,892
Loss from operations	(50,054)	(32,764)
Other income (expense), net	(1,593)	175
Loss before provision for income taxes	(51,647)	(32,589)
Provision for (benefits from) income taxes	774	(60)
Net loss	$ (52,421)	$ (32,529)
Net loss per share attributable to common stockholders, basic and diluted (in dollars per share)	$ (0.34)	$ (0.24)
Weighted Average Number of Shares Outstanding, Basic and Diluted (in shares)	156,364	135,993
Subscription
Revenue:
Revenue	$ 106,071	$ 88,992
Cost of revenue:
Total cost of revenue	24,156	17,344
Professional services
Revenue:
Revenue	25,303	23,699
Cost of revenue:
Total cost of revenue	$ 23,542	$ 22,219

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Comprehensive Loss - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Statement of Comprehensive Income [Abstract]
Net loss	$ (52,421)	$ (32,529)
Other comprehensive income (loss), net of taxes:
Foreign currency translation adjustment	602	(2,531)
Change in unrealized gain on marketable securities	0	3
Change in unrealized gain on cash flow hedges	(489)	(223)
Other comprehensive income (loss)	113	(2,751)
Comprehensive loss	$ (52,308)	$ (35,280)

Condensed Consolidated Statem_3

Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Operating activities
Net loss	$ (52,421)	$ (32,529)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	10,111	5,468
Amortization of deferred commissions	7,931	6,081
Non-cash lease expense	2,778	2,832
Stock-based compensation expense	23,601	31,804
Amortization of debt issuance costs	827	0
Other	5,915	845
Changes in assets and liabilities:
Trade and other receivables	81,679	81,689
Deferred commissions	(9,832)	(4,345)
Prepaid expenses and other current assets	(6,428)	(3,399)
Other noncurrent assets	(125)	(892)
Accounts payable	1,905	(2,726)
Deferred revenue	(35,700)	(39,248)
Accrued expenses and other current liabilities	(13,659)	(19,778)
Other noncurrent liabilities	(2,249)	(2,689)
Net cash provided by operating activities	14,333	23,113
Investing activities
Purchases of property, equipment and other	(6,484)	(5,374)
Purchase of marketable securities	(55,877)	(22,748)
Maturities of marketable securities	49,500	76,423
Proceeds from sale of marketable securities	3,500	600
Acquisitions, net of cash acquired	(163,762)	(25,209)
Net cash (used in) provided by investing activities	(173,123)	23,692
Financing activities
Proceeds from revolving line of credit	0	43,000
Proceeds from exercise of stock options	7,584	19,180
Proceeds from share purchase plan	7,953	10,267
Principal payments on financing leases	(1,514)	(1,041)
Net cash provided by financing activities	14,023	71,406
Effect of exchange rate changes on cash and cash equivalents	378	(380)
Net (decrease) increase in cash and cash equivalents	(144,389)	117,831
Cash and cash equivalents at beginning of period	428,328	226,866
Cash and cash equivalents at end of period	283,939	344,697
Supplemental disclosures of cash flow information
Cash paid for interest	539	168
Cash paid for income taxes	495	469
Noncash investing and financing activities
Other receivables related to stock option exercises	103	93
Accrued unpaid capital expenditures	$ 1,703	$ 1,318

Condensed Consolidated Statem_4

Condensed Consolidated Statements of Stockholders' Equity - USD ($) $ in Thousands	Total	Cumulative Effect, Period of Adoption, Adjustment	Common Stock	Additional Paid-In Capital	Additional Paid-In CapitalCumulative Effect, Period of Adoption, Adjustment	Accumulated Other Comprehensive Income (Loss)	Accumulated Deficit	Accumulated DeficitCumulative Effect, Period of Adoption, Adjustment
Beginning balance (in shares) at Jan. 31, 2020			132,346,402,000
Beginning balance at Jan. 31, 2020	$ 397,796		$ 132	$ 878,843		$ (206)	$ (480,973)
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Exercise of employee stock options (in shares)			5,184,632,000
Exercise of employee stock options	18,934		$ 6	18,928
Release of restricted stock units (in shares)			1,671,652,000
Issuance of shares from share purchase plan (in shares)			591,732,000
Issuance of shares from share purchase plan	10,267		$ 1	10,266
Stock-based compensation	31,804			31,804
Other comprehensive income (loss)	(2,751)					(2,751)
Net loss	(32,529)						(32,529)
Ending balance (in shares) at Apr. 30, 2020			139,794,418,000
Ending balance at Apr. 30, 2020	423,521		$ 139	939,841		(2,957)	(513,502)
Beginning balance (in shares) at Jan. 31, 2021			154,995,819
Beginning balance at Jan. 31, 2021	$ 508,241	$ (111,385)	$ 150	1,136,534	$ (118,662)	1,186	(629,629)	$ 7,277
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Accounting Standards Update [Extensible List]	mdla:AccountingStandardUpdate202006Member
Exercise of employee stock options (in shares)	1,538,769		1,538,769
Exercise of employee stock options	$ 7,659		$ 1	7,658
Release of restricted stock units (in shares)			1,159,636
Issuance of shares from share purchase plan (in shares)			341,051
Issuance of shares from share purchase plan	7,953		$ 0	7,953
Stock-based compensation	23,601			23,601
Other comprehensive income (loss)	113					113
Net loss	(52,421)						(52,421)
Ending balance (in shares) at Apr. 30, 2021			158,035,275
Ending balance at Apr. 30, 2021	$ 383,761		$ 151	$ 1,057,084		$ 1,299	$ (674,773)

Description of Business and Sum

Description of Business and Summary of Significant Accounting Policies	3 Months Ended
	Apr. 30, 2021
Accounting Policies [Abstract]
Description of Business and Summary of Significant Accounting Policies	Description of Business and Summary of Significant Accounting Policies Description of Business Medallia, Inc. (the Company or Medallia) provides an enterprise Software-as-a-Service (SaaS) platform that utilizes deep learning-based artificial intelligence (AI) technology to analyze structured and unstructured data from signal fields across human, digital and Internet of Things (IoT) interactions at great scale to derive personalized and predictive insights. Medallia's customers include companies in various industries such as retail, technology, manufacturing, financial services, insurance and hospitality. Medallia is headquartered in San Francisco, California. Basis of Presentation and Consolidation The unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC) regarding interim financial reporting. The unaudited condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation. The condensed consolidated balance sheet as of January 31, 2021 included herein was derived from the audited financial statements as of that date but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of operations, comprehensive loss, stockholders’ equity and cash flows for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year or any future period. The unaudited condensed consolidated financial statements should be read in conjunction with the Company’s audited consolidated financial statements in its Annual Report on Form 10-K for the year ended January 31, 2021. The Company's fiscal year ends on January 31. References to fiscal 2022, for example, refer to the fiscal year ending January 31, 2022. Use of Estimates The preparation of these unaudited condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements and reported amounts of revenue and expenses during the periods covered by the consolidated financial statements and accompanying notes. Such estimates include, but are not limited to revenue recognition, stock-based compensation expense, allowance for credit losses, the assessment of the recoverability of identified intangible assets, impairment of right-of-use assets and contingencies. The Company bases its estimates on historical experience and on assumptions that it believes are reasonable. The Company assesses these estimates on a regular basis; however, actual results could materially differ from these estimates. Segment Information Operating segments are defined as components of an enterprise where separate financial information is evaluated regularly by the chief operating decision maker, which the Company has identified as being the chief executive officer, in deciding how to allocate resources and assessing performance. The Company operates in one operating segment. The Company's chief operating decision maker allocates resources and assesses performance at the consolidated level. Trade and Other Receivables and Allowance for Credit Losses Trade and other receivables are primarily comprised of trade receivables that are recorded at the invoice amount, net of an allowance for credit losses. The Company assess the allowance for credit losses on trade receivables by taking into consideration forecasts of future economic conditions, information about past events, such as its historical trend of write-offs, and customer-specific circumstances, such as bankruptcies and disputes. The allowance for credit losses on trade receivables is recorded in general and administrative expenses on the Company's unaudited condensed consolidated statements of operations. Other receivables represent unbilled receivables related to subscription and professional services contracts. As of April 30, 2021 and January 31, 2021, the allowance for credit losses was $4.2 million and $4.0 million, respectively. Concentrations of Credit Risk and Significant Customers Financial instruments that potentially subject the Company to concentrations of credit risk consist primarily of cash, cash equivalents, marketable securities and trade and other receivables. For cash, cash equivalents and marketable securities, the Company is exposed to credit risk in the event of default to the extent of the amounts recorded on the unaudited condensed consolidated balance sheets. A majority of the cash balances are with U.S. banks and are insured to the extent defined by the Federal Deposit Insurance Corporation. The Company does not require collateral for trade receivabl es. No customer accounted for 10% or more of total revenues for the three months end ed April 30, 2021 and 2020. No customer accounted for 10% or more of trade and other receivables, net as of April 30, 2021 and 2020 . Impact of Recently Adopted Accounting Pronouncements In August 2020 the Financial Accounting Standards Board (FASB) issued ASU No. 2020-06, Debt - Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging - Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity

Revenue

Revenue	3 Months Ended
	Apr. 30, 2021
Revenue from Contract with Customer [Abstract]
Revenue	Revenue Revenue Recognition Revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those goods or services. The Company determines revenue recognition through the following steps: • identification of the contract, or contracts, with a customer; • identification of the performance obligations in the contract; • determination of the transaction price; • allocation of the transaction price to the performance obligations in the contract; and • recognition of revenue when, or as, the Company satisfies a performance obligation. Subscription Revenue Subscription revenue is derived from customers accessing the Company's proprietary hosted cloud application. The Company's customers do not have the ability to take possession of the software operating the cloud application. The contracted subscription terms are typically one year to three years. The Company recognizes subscription revenue ratably over the subscription term, commencing on the date the service is provisioned. Professional Services Revenue Professional services revenue consists of managed services and implementation and other services. These services are distinct from subscription revenue. Managed services support the Company's customers by providing a range of ongoing services including program design, launch, enhancement, expansion and analytics. Managed services are a stand-ready obligation to perform these services over the term of the arrangement and as a result, revenues are recognized ratably over the term of the arrangement. Implementation services consist primarily of initial design, integration and configuration services. Other professional services include projects that enable customers to gain insightful business information through data analysis, and the Company's institute training programs. Implementation and other services revenue are recognized as services are performed. Contracts with Multiple Performance Obligations Most of the Company's contracts with customers contain multiple performance obligations. The Company's subscription services are sold for a broad range of amounts (the selling price is highly variable) and a representative standalone selling price (SSP) is not discernible from past transactions or other observable evidence. Standalone selling prices for professional services are estimated based upon observable transactions when those services are sold on a standalone basis. As a result, the SSP for subscription services included in a contract with multiple performance obligations is determined by applying a residual approach whereby performance obligations related to professional services within a contract are first allocated a portion of the transaction price based upon their respective SSPs, with the residual amount of transaction price allocated to subscription services. Contract Balances and Remaining Performance Obligations Contract assets represent revenue recognized for contracts that have not yet been invoiced to customers, typically for multi-year arrangements. Total contract assets were $5.5 million and $3.5 million as of April 30, 2021 and January 31, 2021, respectively. These balances are included within trade and other receivables, net, on the unaudited condensed consolidated balance sheets. Contract liabilities consist of deferred revenue. Revenue is deferred when the Company has the right to invoice in advance of services being provided, primarily related to its subscription services. The Company recognized revenue of $99.9 million and $93.4 million for the three months ended April 30, 2021 and 2020, respectively, that were included in the deferred revenue balances at the beginning of the respective periods. The Company applied a practicable expedient allowing it not to disclose the amount of the transaction price allocated to the remaining performance obligations for contracts with an original expected duration of one year or less, which includes certain professional service contracts. Remaining performance obligations represent contra cted revenue that has not yet been recognized, and include deferred revenue, and amounts that will be invoiced and recognized as revenue in future periods. As of April 30, 2021, the Company's remaining performance obligations were $797.6 million, approximately 50% of which it expects to recognize as revenue over the next 12 months and the remaining balance will be recognized thereafter. As of January 31, 2021, the Company's remaining performance obligations were $800.1 million, approximately 49% of which it expects to recognize as revenue over the next 12 months and the remaining balance will be recognized thereafter. Disaggregation of Revenue by Geographic Region The following table sets forth revenue by geographic region based on the billing address of the customers' parent for the periods presented (in thousands): Three Months Ended April 30, 2021 2020 North America $ 100,555 $ 86,925 EMEA 20,261 16,942 Other (1) 10,558 8,824 Total $ 131,374 $ 112,691 (1) Other includes Asia Pacific and Latin America

Fair Value of Assets and Liabil

Fair Value of Assets and Liabilities	3 Months Ended
	Apr. 30, 2021
Fair Value Disclosures [Abstract]
Fair Value of Assets and Liabilities	Fair Value of Assets and Liabilities The Company estimates the fair value of cash equivalents, marketable securities and foreign currency derivative contracts by applying the following hierarchy, which prioritizes the inputs used to measure fair value into three levels and bases the categorization within the hierarchy upon the lowest level of input that is available and significant to the fair value measurement: Level 1: Quoted prices in active markets for identical assets or liabilities. Level 2: Observable inputs such as quoted prices for similar assets or liabilities in active markets, quoted prices for identical assets and liabilities in inactive markets, or other inputs that are observable or can be corroborated by observable market data or other means. Level 3: Unobservable inputs that are supported by little or no market activity and are significant to the fair value of the assets or liabilities. The inputs require significant management judgment or estimation. Assets and Liabilities Measured at Fair Value on a Recurring Basis All of the Company's cash equivalents, marketable securities and foreign currency derivative contracts are classified within Level 1 or Level 2 because the Company's cash equivalents, marketable securities and foreign currency derivative contracts are valued using quoted market prices or alternative pricing sources and models utilizing observable market inputs. The following tables represents the fair value of assets and liabilities measured at fair value on a recurring basis using the above hierarchy (in thousands): April 30, 2021 January 31, 2021 Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Total Assets: Cash equivalents: Money market funds $ 149,464 $ — $ — $ 149,464 $ 265,945 $ — $ — $ 265,945 Corporate notes and bonds — 3,044 — 3,044 — — — — Commercial paper — 26,148 — 26,148 — 18,997 — 18,997 U.S. government and agency securities — — — — — 24,999 — 24,999 Total cash equivalents 149,464 29,192 — 178,656 265,945 43,996 — 309,941 Marketable securities: Corporate notes and bonds — 58,196 — 58,196 — 45,057 — 45,057 Commercial paper — 60,959 — 60,959 — 42,472 — 42,472 U.S.. government and agency securities — 137,443 — 137,443 — 166,532 — 166,532 Total marketable securities — 256,598 — 256,598 — 254,061 — 254,061 Derivative assets — 1,322 — 1,322 — 1,027 — 1,027 Total assets measured at fair value $ 149,464 $ 287,112 $ — $ 436,576 $ 265,945 $ 299,084 $ — $ 565,029 Liabilities: Derivative liabilities $ — $ 1,841 $ — $ 1,841 $ — $ 1,965 $ — $ 1,965 Total liabilities measured at fair value $ — $ 1,841 $ — $ 1,841 $ — $ 1,965 $ — $ 1,965 Convertible Senior Notes In September 2020 the Company issued $575.0 million aggregate principal amount 0.125% convertible senior notes due 2025 as described in Note 9, Debt. As of April 30, 2021, the fair value of these Notes was approximately $587.9 million. The fair value was determined based on the quoted price for the Notes in an over-the-counter market on the last trading day of the reporting period and is considered as Level 2 in the fair value hierarchy.

Cash Equivalents and Marketable

Cash Equivalents and Marketable Securities	3 Months Ended
	Apr. 30, 2021
Cash and Cash Equivalents [Abstract]
Cash Equivalents and Marketable Securities	Cash Equivalents and Marketable Securities As of April 30, 2021, cash equivalents and marketable securities consisted of the following (in thousands): Amortized Cost Unrealized Gains Unrealized Losses Aggregate Fair Value Money market funds $ 149,464 $ — $ — $ 149,464 Corporate notes and bonds 61,249 — (9) 61,240 Commercial paper 87,107 — — 87,107 U.S. government and agency securities 137,409 34 — 137,443 Total $ 435,229 $ 34 $ (9) $ 435,254 Included in cash and cash equivalents $ 178,656 $ — $ — $ 178,656 Included in marketable securities $ 256,573 $ 34 $ (9) $ 256,598 As of January 31, 2021, cash equivalents and marketable securities consisted of the following (in thousands): Amortized Cost Unrealized Gains Unrealized Losses Aggregate Fair Value Money market funds $ 265,945 $ — $ — $ 265,945 Corporate notes and bonds 45,059 — (2) 45,057 Commercial paper 61,469 — — 61,469 U.S. government and agency securities 191,504 27 — 191,531 Total $ 563,977 $ 27 $ (2) $ 564,002 Included in cash and cash equivalents $ 309,941 $ — $ — $ 309,941 Included in marketable securities $ 254,036 $ 25 $ — $ 254,061 As of April 30, 2021 and January 31, 2021, all marketable securities had a stated maturity date of less than one year. The unrealized losses associated with the Company's debt securities were immaterial as of April 30, 2021, and January 31, 2021, and the Company did not recognize any credit losses related to its debt securities during the three months ended April 30, 2021 or 2020.

Derivative Instruments

Derivative Instruments	3 Months Ended
	Apr. 30, 2021
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Derivative Instruments	Derivative Instruments Cash Flow Hedges As of April 30, 2021 and January 31, 2021, the Company had outstanding foreign currency forward contracts designated as cash flow hedges with total notional value s of $24.8 million and $13.7 million, respectively. All contracts have maturities not greater than 13 months. The notional value represents the amount that will be bought or sold upon maturity of the forward contract. During the three months ended April 30, 2021 and 2020, all cash flow hedges were considered effective. Foreign Currency Forward Contracts Not Designated as Hedges As of April 30, 2021 and January 31, 2021, the Company had outstanding forward contract s not designated as hedges with total notional values o f $28.9 million and $45.4 million, respectively. All contracts have maturities not greater than 13 months. The fair values of outstanding derivative instruments were as follows (in thousands): April 30, 2021 January 31, 2021 Derivative assets (recorded in prepaid expenses and other current assets): Foreign currency forward contracts designated as cash flow hedges $ 458 $ 713 Foreign currency forward contracts not designated as hedges 864 314 Derivative liabilities (recorded in accrued expenses and other current liabilities): Foreign currency forward contracts designated as cash flow hedges $ 1,139 $ 919 Foreign currency forward contracts not designated as hedges 702 1,046 Gains (losses) associated with foreign currency forward contracts designated as cash flow hedges were as follows (in thousands): Unaudited Condensed Consolidated Statements of Operations and Statements of Comprehensive Loss (OCI) Locations Three Months Ended April 30, 2021 2020 Gains (losses) recognized in OCI (effective portion) Change in unrealized gains (losses) on cash flow hedges, net of tax $ 99 $ 72 Gains reclassified from OCI into income (effective portion) Revenues 10 130 Gains (losses) reclassified from OCI into income (effective portion) General and administrative 579 164 Losses recognized in income (amount excluded from effectiveness testing and ineffective portion) Other income (expense), net 6 (49) Of the gains (losses) recognized in OCI for the foreign currency forward contracts designated as cash flow hedges as of April 30, 2021, $0.3 million is expected to be reclassified out of OCI within the next 12 months. Gains (losses) associated with foreign currency forward contracts not designated as cash flow hedges were as follows (in thousands): Unaudited Condensed Consolidated Statements of Operations Location Three Months Ended April 30, Derivative Type 2021 2020 Foreign currency forward contracts not designated as hedges Other income (expense), net $ (169) $ 666 As of April 30, 2021, information related to offsetting arrangements was as follows (in thousands): Gross Amounts of Recognized Assets Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Assets Exposed Financial Instruments Cash Collateral Received Derivative assets: Counterparty A $ 1 $ — $ 1 $ (1) $ — $ — Counterparty B 1,321 — 1,321 (1,321) — — Total $ 1,322 $ — $ 1,322 $ (1,322) $ — $ — Gross Amounts of Recognized Liabilities Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Liabilities Exposed Financial Instruments Cash Collateral Pledged Derivative liabilities: Counterparty A $ — $ — $ — $ — $ — $ — Counterparty B 1,841 — 1,841 (1,321) — 520 Total $ 1,841 $ — $ 1,841 $ (1,321) $ — $ 520 As of January 31, 2021, information related to offsetting arrangements was as follows (in thousands): Gross Amounts of Recognized Assets Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Assets Exposed Financial Instruments Cash Collateral Received Derivative assets: Counterparty A $ — $ — $ — $ — $ — $ — Counterparty B 1,027 — 1,027 (1,027) — — Total $ 1,027 $ — $ 1,027 $ (1,027) $ — $ — Gross Amounts of Recognized Liabilities Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Liabilities Exposed Financial Instruments Cash Collateral Pledged Derivative liabilities: Counterparty A $ — $ — $ — $ — $ — $ — Counterparty B 1,965 — 1,965 (1,027) — 938 Total $ 1,965 $ — $ 1,965 $ (1,027) $ — $ 938

Business Combinations

Business Combinations	3 Months Ended
	Apr. 30, 2021
Business Combinations [Abstract]
Business Combinations	Business Combinations On March 12, 2021, the Company acquired Decibel Group London Ltd. (Decibel), a privately held company, for approximately $162.3 million in cash. This includes a $5.4 million payment related to the acceleration of certain stock options in conjunction with the acquisition, which was accounted for separately from the business combination, as post combination compensation cost, and recorded to general and administrative expenses within the unaudited consolidated statements of operations. Decibel is a leader in digital experience analytics that provides a single view of all customers and prospective customers across all channels. On February 24, 2021, the Company acquired CheckMarket Inc. (CheckMarket), a privately held company, for a purchase price of $12.4 million in cash. CheckMarket is a survey solutions platform that helps customers automate the process to quickly make qualifications in the survey. On September 14, 2020, the Company acquired Sense360 Inc. (Sense360), a privately held company, for a purchase price of $45.7 million in cash. Sense360 provides always-on, consumer and competitive intelligence from buyer and non-buyer segments and answers pressing questions such as what is driving traffic, what are the growth opportunities in a specific market and which competitors are gaining share and why. On September 8, 2020, the Company acquired StellaServices Inc. (Stella Connect), a privately held company, for a purchase price of $99.6 million in cash. Stella Connect is a customer feedback and quality management platform that helps customer support teams to analyze and improve performance in real time. On May 1, 2020, the Company acquired Voci Technologies, Inc. (Voci), a privately held company, for a purchase price of $59.6 million in cash. Voci is a real-time speech to text platform, that delivers a rich single view of the customer that can power an exceptional customer experience. Voci offers subscription on-premise software licenses which provide the customer with a right to use the software when made available. On February 19, 2020, the Company acquired LivingLens Enterprise Ltd. (LivingLens), a privately held company, for a purchase price of $26.8 million in cash. LivingLens provides a video feedback platform to humanize feedback and bring the voice of the customer and employee to life. The above transactions were each accounted for as business combinations. Accordingly, assets acquired and liabilities assumed were recorded at their estimated fair values as of the acquisition date when control was obtained. The Company expensed all transaction costs in the period in which they were incurred. The fair value of developed technologies was determined using either the Multiple Period Excess Earnings Method or the Royalty Relief Method, the fair value of customer relationships was determined by using the Multiple Period Excess Earnings Method, the fair value of trademarks was determined using the Royalty Relief Method, and the fair value of backlog was determined using the Multiple Period Excess Earnings Method. The excess of the consideration paid over the fair value of the net liabilities assumed and identifiable intangible assets assumed is recorded as goodwill. The goodwill resulting from the acquisitions are largely attributable to the synergies expected to be realized. None of the goodwill recorded from the acquisitions will be deductible for income tax purposes. The Company is in the process of settling working capital adjustments for Decibel, CheckMarket, Sense360, Stella Connect and Voci, and therefore the provisional measurements of identifiable assets and liabilities, and the resulting goodwill related to these acquisitions are subject to change and the final purchase price accounting could be different from the amounts presented herein. The following table summarizes the purchase consideration, net of cash acquired, and the related fair values of the assets acquired and liabilities assumed (in thousands): Purchase Consideration, Net of Cash Acquired Net Liabilities Assumed Identifiable Intangible Assets Goodwill Decibel $ 153,960 $ (9,912) $ 25,200 $ 138,672 CheckMarket 11,848 (1,486) 2,550 10,784 Sense360 45,273 (351) 10,500 35,124 Stella Connect 98,822 (3,478) 20,800 81,500 Voci 55,285 (1,385) 12,600 44,070 LivingLens 25,894 (715) 5,700 20,909 The following table sets forth each component of identifiable intangible assets acquired in connection with the acquisitions (in thousands): Developed Technology Customer Relationships Other (1) Decibel $ 17,000 $ 7,300 $ 900 CheckMarket 1,300 1,200 50 Sense360 5,000 5,200 300 Stella Connect 9,400 10,000 1,400 Voci 7,700 4,600 300 LivingLens 3,100 2,200 400 (1) Other includes trademarks and backlog. The useful lives of developed technology, customer relationships and other are five years, five years and one The financial results for the above acquisitions are included in the Company's unaudited condensed consolidated financial statements from the date of acquisition through April 30, 2021. The pro forma impact of these acquisitions on unaudited consolidated revenue, income (loss) from operations and net loss was not material.

Goodwill And Intangible Assets,

Goodwill And Intangible Assets, Net	3 Months Ended
	Apr. 30, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill and Intangible Assets, Net	Goodwill and Intangible Assets, Net Goodwill represents the excess of the purchase price in a business combination of the fair value of net assets acquired. Goodwill amounts are not amortized, but rather tested for impairment at least annually during the fourth quarter. The changes in goodwill are as follows (in thousands): Balance as of January 31, 2020 $ 79,324 Acquisitions 181,603 Foreign currency exchange 2,015 Balance as of January 31, 2021 262,942 Acquisitions 149,456 Foreign currency exchange 82 Balance as of April 30, 2021 $ 412,480 The changes in intangible assets for the three months in fiscal 2022 and the net book value of intangible assets as of April 30, 2021 and January 31, 2021 were as follows (in thousands, except years): Intangible Assets, Gross Accumulated Amortization Intangible Assets, Net January 31, 2021 Identifiable Intangible Assets Acquired (1) April 30, 2021 January 31, 2021 Amortization Expense April 30, 2021 January 31, 2021 April 30, 2021 Weighted Average Remaining Useful Life (years) Developed technology $ 44,191 $ 18,332 $ 62,523 $ (9,906) $ (2,644) $ (12,550) $ 34,285 $ 49,973 4.2 Customer relationships 27,485 8,537 36,022 (3,747) (1,633) (5,380) 23,738 30,642 4.3 Other (2) 3,761 957 4,718 (1,161) (625) (1,786) 2,600 2,932 2.1 $ 75,437 $ 27,826 $ 103,263 $ (14,814) $ (4,902) $ (19,716) $ 60,623 $ 83,547 4.2 ( 1) Amounts also include any changes in intangible asset balances for the periods presented that resulted from foreign currency translation. (2) Other includes trademarks and backlog. The changes in intangible assets for fiscal 2021 and the net book value of intangible assets as of January 31, 2020 and January 31, 2021 were as follows (in thousands, except years): Intangible Assets, Gross Accumulated Amortization Intangible Assets, Net January 31, 2020 Identifiable Intangible Assets Acquired (1) January 31, 2021 January 31, 2020 Amortization Expense January 31, 2021 January 31, 2020 January 31, 2021 Weighted Average Remaining Useful Life (years) Developed technology $ 18,670 $ 25,521 $ 44,191 $ (3,473) $ (6,433) $ (9,906) $ 15,197 $ 34,285 4.2 Customer relationships 5,237 22,248 27,485 (351) (3,396) (3,747) 4,886 23,738 4.3 Other (2) 1,320 2,441 3,761 (97) (1,064) (1,161) 1,223 2,600 2.6 $ 25,227 $ 50,210 $ 75,437 $ (3,921) $ (10,893) $ (14,814) $ 21,306 $ 60,623 4.2 (1) Amounts also include any changes in intangible asset balances for the periods presented that resulted from foreign currency translation. (2) Other includes trademarks and backlog. The total amortization expense for intangible assets was $4.9 million and $1.4 million for the three months ended April 30, 2021 and 2020, respectively. Future amortization expense related to the intangible assets is as follows (in thousands): Year Ending January 31: Remainder of 2022 $ 16,218 2023 19,827 2024 19,764 2025 17,554 2026 10,184 Thereafter — Total $ 83,547

Balance Sheet Components

Balance Sheet Components	3 Months Ended
	Apr. 30, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Balance Sheet Components	Balance Sheet Components Deferred Commissions Sales commissions earned by the sales force are considered incremental and recoverable costs of obtaining a contract with a customer. Sales commissions for initial contracts are deferred and then amortized on a straight-line basis over a period of benefit that the Company has determined to be five years. The Company determined the period of benefit by taking into consideration its customer contracts, technology and other factors. Sales commissions for renewal contracts (which are not considered commensurate with sales commissions for new revenue contracts) are deferred and amortized on a straight-line basis over the related contractual renewal period. Amortization expense is included in sales and marketing expenses in the consolidated statements of operations. Commissions earned and capitalized during the three months ended April 30, 2021 and 2020 were $9.8 million and $4.2 million, respectively. Amortization expense for deferred commissions during the three months ended April 30, 2021 and 2020 were $7.9 million and $6.4 million, respectively. Property and Equipment, Net The table below summarizes property and equipment which consists of the following (in thousands): April 30, 2021 January 31, 2021 Computer equipment and software $ 79,756 $ 77,257 Furniture, fixtures and equipment 993 1,018 Leasehold improvements 6,322 5,651 Finance leases, right-of-use assets 18,314 17,750 Construction-in-progress 4,827 2,538 Total property and equipment, gross 110,212 104,214 Less accumulated depreciation and amortization (67,796) (63,546) Property and equipment, net $ 42,416 $ 40,668 Depreciation and amortization expense during the three months ended April 30, 2021 and 2020 totaled $5.1 million and $4.0 million, respectively, which includes amortization of assets recorded under finance leases of $1.5 million and $1.0 million, for the three months ended April 30, 2021 and 2020, respectively. Property and equipment located outside the U.S. was $14.9 million and $15.7 million as of April 30, 2021 and January 31, 2021, respectively. Accrued Expenses and Other Current Liabilities The table below summarizes accrued expenses and other current liabilities which consists of the following (in thousands): April 30, 2021 January 31, 2021 Finance lease liability, current $ 5,129 $ 5,349 Operating lease liability, current 10,263 10,628 Federal, state and local taxes 5,710 6,801 Indemnity holdback related to acquisitions 4,693 1,748 Other 17,824 15,230 Accrued expenses and other current liabilities $ 43,619 $ 39,756 Accrued Compensation The table below summarizes accrued compensation which consists of the follo wing (in thousands): April 30, 2021 January 31, 2021 Accrued salaries and bonus $ 4,463 $ 7,856 Accrued commissions 8,590 14,125 Accrued vacation 4,954 4,425 Employee stock purchase plan 2,468 6,389 Payroll taxes 12,696 9,497 Accrued compensation $ 33,171 $ 42,292

Debt

Debt	3 Months Ended
	Apr. 30, 2021
Debt Disclosure [Abstract]
Debt	Debt Convertible Senior Notes In September 2020, the Company issued 0.125% convertible senior notes (Notes) due September 15, 2025, for an aggregate principal amount of $575.0 million in a private placement to qualified institutional buyers . The Notes are senior unsecured obligations and interest is payable in cash in arrears at a fixed rate of 0.125% on March 15 and September 15 of each year, beginning on March 15, 2021 . The Notes will mature on September 15, 2025, unless repurchased, redeemed, or converted pursuant to the terms of the Notes. The terms of the Notes are governed by an Indenture (the Indenture) by and between the Company and U.S. Bank National Association , as trustee. The initial conversion rate of the Notes is 25.4113 shares of common stock per $1,000 principal amount of Notes , which is equivalent to an initial conversion price of approximately $39.35 per share of common stock. The conversion rate is subject to adjustment upon the occurrence of certain specified events in accordance with the Indenture. The Company may redeem for cash all or any portion of the Notes, at its option, on or after September 20, 2023 and prior to the 41 st scheduled trading day immediately preceding the maturity date, at a redemption price equal to 100% of the principal amount of the Notes to be redeemed, plus accrued and unpaid interest thereto, but excluding, the redemption date, if the last reported sale price of the Company’s common stock has been at least 130% of the conversion price then in effect for at least 20 trading days (whether or not consecutive) during any 30 consecutive trading day period (including the last trading day of such period) ending on, and including, the trading day immediately preceding the date on which the Company provides written notice of redemption. No sinking fund is provided for the Notes. Holders of the Notes may convert all or a portion of their Notes prior to the close of business on the business day immediately preceding June 15, 2025 in multiples of $1,000 principal amount, only under the following circumstances (the conditional conversion feature): • during any fiscal quarter commencing after January 31, 2021 and only during such fiscal quarter, if the last reported sale price of the Company’s common stock for at least 20 trading days (whether or not consecutive) during a period of 30 consecutive trading days ending on, and including, the last trading day of the immediately preceding fiscal quarter is greater than or equal to 130% of the conversion price of the Notes on each applicable trading day; • during the five business day period after any five consecutive trading day period in which, for each trading day of that period, the trading price per $1,000 principal amount of the Notes for such trading day was less than 98% of the product of the last reported sale price of the Company’s common stock and the conversion rate of the Notes on each such trading day; • upon the Company’s notice that it is redeeming any Notes, the Notes the Company calls for redemption (or, at the Company’s election, all outstanding Notes) may be converted at any time prior to the close of business on the second scheduled trading day immediately preceding the redemption date; or • upon the occurrence of specified corporate events, as described in the Indenture. On or after June 15, 2025, until the close of business on the second scheduled trading day immediately preceding the maturity date of the Notes, holders of the Notes may convert all or any portion of their Notes regardless of the foregoing conditions, and such conversions will settle upon maturity. Upon conversion, the Company will pay or deliver, as the case may be, either cash, shares of its common stock or a combination of cash and shares of its common stock, at the Company’s election. Holders of the Notes who convert their Notes in connection with such make-whole fundamental change or during the relevant redemption period (each as defined in the Indenture) are, under certain circumstances, entitled to an increase in the conversion rate. Additionally, upon the occurrence of a fundamental change (as defined in the Indenture) prior to the maturity date, subject to certain conditions, holders of the Notes may require the Company to repurchase all or a portion of the Notes for cash at a price equal to 100% of the principal amount of the Notes to be repurchased, plus any accrued and unpaid interest to, but excluding, the fundamental change repurchase date. Subsequent to the adoption of ASU 2020-06, the Company combined the conversion feature with the host contract and accounts for the Notes as a single liability. The Company recorded the total amount of issuance costs as a reduction to the convertible senior notes, net in the unaudited condensed consolidated balance sheets. The issuance costs are amortized to interest expense over the term of the Notes using the effective interest rate method. As of April 30, 2021, the Notes are classified as noncurrent in the unaudited condensed consolidated balance sheets since the criteria for conversion was not met. The net carrying amount of the Notes recorded in convertible senior notes, net in the unaudited condensed consolidated balance sheets was as follows (in thousands): April 30, 2021 Principal $ 575,000 Unamortized issuance costs (14,724) Net carrying amount of the liability component $ 560,276 The following table sets forth the interest expense related to the Notes recognized in other income (expense), net on the unaudited condensed consolidated statements of operations (in thousands): Three Months Ended April 30, 2021 Contractual interest expense $ 180 Amortization of issuance costs 827 Total interest expense related to the Notes $ 1,007 Capped Call Transactions In connection with the offering of the Notes, the Company entered into privately negotiated capped call transactions (the Capped Calls) with respect to its common stock at a cost of approximately $61.9 million. The Capped Calls each have an initial strike price of approximately $39.35 per share, subject to certain adjustments, which corresponds to the initial conversion price of the Notes. The Capped Calls cover, subject to anti-dilution adjustments, approximately 14.6 million shares of the Company’s common stock. The Capped Calls were purchased in order to reduce or offset the potential dilution to the Company’s common stock upon any conversion of the Notes, subject to a cap of $58.30 per share and certain adjustments. The Capped Calls settle in components with the last component scheduled to expire on September 11, 2025 and are subject to either adjustment or termination upon the occurrence of specified extraordinary events affecting the Company, including a merger event; a tender offer; and a nationalization, insolvency or delisting involving the Company. In addition, the Capped Calls are subject to certain specified additional disruption events that may give rise to a termination of the Capped Calls, including changes in law, failures to deliver, insolvency filings, and hedging disruptions. The Capped Calls are separate transactions and are not part of the terms of the Notes. The $61.9 million paid for the Capped Calls was included as a reduction to additional paid-in capital on the unaudited condensed consolidated balance sheets because they are not designated as separate derivative financial instruments. Wells Fargo Bank Credit Facility On September 4, 2020, the Company entered into the Wells Fargo Bank , National Association (Wells Fargo ) credit facility to provide for a senior secured revolving line of credit of up to $50.0 million with the right (subject to certain conditions) to add incremental revolving commitments of up to $50.0 million in the aggregate. The revolving line of credit provides a sublimit of up to $40.0 million to be available for the issuance of letters of credit. The outstanding balance, if any, is due at the maturity date in September 2023. Loans bear interest, at the Company’s option, at an annual rate based on LIBOR or a base rate. Loans based on LIBOR shall bear interest at a rate of LIBOR plus 1.75%. Loans based on the base rate shall bear interest at a rate of the base rate plus 0.75%. The Company is required to pay a commitment fee equal to 0.25% per annum on the undrawn portion available under the revolving line of credit. As of April 30, 2021, no amounts were outstanding on this credit facility. As of April 30, 2021, $50.0 million was available for borrowing under the revolving line of credit. As of April 30, 2021, the Company was in compliance with the financial covenants contained in the revolving line of credit. Silicon Valley Bank Credit Facility The Company maintained a revolving line of credit that matured in September 2020, and provided for aggregate borrowings of up to $50.0 million. On September 4, 2020, the Company paid all outstanding amounts owing under the Silicon Valley Bank revolving line of credit and terminated the credit facility. The Company continues to have unsecured letters of credit issued by Silicon Valley Bank in the face amount of $4.7 million outstanding as of April 30, 2021 .

Leases

Leases	3 Months Ended
	Apr. 30, 2021
Leases [Abstract]
Leases	LeasesThe Company has entered into operating leases primarily for office facilities and finance leases primarily for equipment purchases. These leases have terms which typically range from 1 year to 10 years. During the year ended January 31, 2021, the Company recorded aggregate impairment charges of $16.8 million, of which $13.5 million relates to the impairment of right -of-use (ROU) assets related to certain vacant office leases and $3.3 million related to the impairment of leasehold improvements. The Company has the intent and ability to sub-lease vacant office facilities which it has ceased using and as such, has considered estimated future sub-lease income including the consideration of the local real estate market conditions, in measuring the amount of the ROU assets impairment. The Company also factored into its estimate the time to identify a tenant and to enter into an agreement. Impairment charges were recorded to general and administrative expenses within the unaudited condensed consolidated statement of operations. The components of lease expense were as follows (in thousands): Three Months Ended April 30, 2021 2020 Operating lease costs $ 2,789 $ 2,832 Finance lease costs: Amortization of assets $ 1,492 $ 967 Interest on lease liabilities 140 144 $ 1,632 $ 1,111 Supplemental cash flow information related to operating and finance leases were as follows (in thousands): Three Months Ended April 30, 2021 2020 Operating leases: Cash paid for operating lease liabilities $ 3,196 $ 2,073 Right-of-use assets obtained in exchange for lease obligations — 18,294 Finance leases: Finance leases obtained for equipment $ 1,190 $ — Supplemental balance sheet information related to operating leases was as follows (in thousands, except lease term and discount rate): April 30, 2021 January 31, 2021 Operating lease liabilities reported as: Accrued expenses and current liabilities $ 10,263 $ 10,628 Lease liability, noncurrent 45,285 47,631 Total operating lease liabilities $ 55,548 $ 58,259 Weighted average remaining lease term (in years) 5.5 5.5 Weighted average discount rate 4.8 % 4.8 % Supplemental balance sheet information related to finance leases was as follows (in thousands, except lease term and discount rate): April 30, 2021 January 31, 2021 Finance lease liabilities reported as: Accrued expenses and current liabilities $ 5,129 $ 5,349 Other liabilities 4,908 5,004 Total finance lease liabilities $ 10,037 $ 10,353 Weighted average remaining lease term (in years) 2.4 2.3 Weighted average discount rate 5.6 % 5.5 % Future minimum lease payments under operating leases and finance leases as of April 30, 2021 are presented in the table below (in thousands): April 30, 2021 Operating leases Finance leases Year Ending January 31, Remainder of 2022 $ 8,653 $ 4,435 2023 11,950 2,933 2024 11,749 2,176 2025 10,878 1,158 2026 8,973 18 Thereafter 11,693 — Total future lease payments 63,896 10,720 Less interest payments (8,348) (683) Total present value of minimum lease payments $ 55,548 $ 10,037
Leases	LeasesThe Company has entered into operating leases primarily for office facilities and finance leases primarily for equipment purchases. These leases have terms which typically range from 1 year to 10 years. During the year ended January 31, 2021, the Company recorded aggregate impairment charges of $16.8 million, of which $13.5 million relates to the impairment of right -of-use (ROU) assets related to certain vacant office leases and $3.3 million related to the impairment of leasehold improvements. The Company has the intent and ability to sub-lease vacant office facilities which it has ceased using and as such, has considered estimated future sub-lease income including the consideration of the local real estate market conditions, in measuring the amount of the ROU assets impairment. The Company also factored into its estimate the time to identify a tenant and to enter into an agreement. Impairment charges were recorded to general and administrative expenses within the unaudited condensed consolidated statement of operations. The components of lease expense were as follows (in thousands): Three Months Ended April 30, 2021 2020 Operating lease costs $ 2,789 $ 2,832 Finance lease costs: Amortization of assets $ 1,492 $ 967 Interest on lease liabilities 140 144 $ 1,632 $ 1,111 Supplemental cash flow information related to operating and finance leases were as follows (in thousands): Three Months Ended April 30, 2021 2020 Operating leases: Cash paid for operating lease liabilities $ 3,196 $ 2,073 Right-of-use assets obtained in exchange for lease obligations — 18,294 Finance leases: Finance leases obtained for equipment $ 1,190 $ — Supplemental balance sheet information related to operating leases was as follows (in thousands, except lease term and discount rate): April 30, 2021 January 31, 2021 Operating lease liabilities reported as: Accrued expenses and current liabilities $ 10,263 $ 10,628 Lease liability, noncurrent 45,285 47,631 Total operating lease liabilities $ 55,548 $ 58,259 Weighted average remaining lease term (in years) 5.5 5.5 Weighted average discount rate 4.8 % 4.8 % Supplemental balance sheet information related to finance leases was as follows (in thousands, except lease term and discount rate): April 30, 2021 January 31, 2021 Finance lease liabilities reported as: Accrued expenses and current liabilities $ 5,129 $ 5,349 Other liabilities 4,908 5,004 Total finance lease liabilities $ 10,037 $ 10,353 Weighted average remaining lease term (in years) 2.4 2.3 Weighted average discount rate 5.6 % 5.5 % Future minimum lease payments under operating leases and finance leases as of April 30, 2021 are presented in the table below (in thousands): April 30, 2021 Operating leases Finance leases Year Ending January 31, Remainder of 2022 $ 8,653 $ 4,435 2023 11,950 2,933 2024 11,749 2,176 2025 10,878 1,158 2026 8,973 18 Thereafter 11,693 — Total future lease payments 63,896 10,720 Less interest payments (8,348) (683) Total present value of minimum lease payments $ 55,548 $ 10,037

Commitments and Contingencies

Commitments and Contingencies	3 Months Ended
	Apr. 30, 2021
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and Contingencies Purchase obligations The Company has unconditional purchase commitments, primarily related to distribution fees, software license fees and marketing services, of $27.6 million as of April 30, 2021, of which $7.9 million, $7.5 million, $8.3 million and $3.9 million are expected to be settled during fiscal years 2022, 2023, 2024 and 2025, respectively. Warranties, Indemnification, and Contingent Obligations The Company's arrangements generally include provisions indemnifying customers against liabilities if their customer data is compromised due to a breach of information security, or if the Company's applications or services infringe a third-party's intellectual property rights. To date, the Company has not incurred any costs as a result of such indemnification and has not accrued any liabilities related to such obligations in the consolidated financial statements. The Company enters into service level agreements with customers which warrant defined levels of uptime and support response times and permit those customers to receive credits for prepaid amounts in the event that those performance and response levels are not met. To date, the Company has not experienced any significa nt failures to meet defined levels of performance and response. In connection with the service level agreements, the Company has not incurred any significant costs and has not accrued any liabilities in the consolidated financial statements. The Company's subscription services agreements also generally include a warranty that the service performs in accordance with the applicable specifications document. The Company's professional services are generally warranted to be performed in a professional manner and in a manner that will comply with the terms of the customer agreements. To date, the Company has not incurred any material costs associated with these warranties.

Income Taxes

Income Taxes	3 Months Ended
	Apr. 30, 2021
Income Tax Disclosure [Abstract]
Income Taxes	Income Taxes Provision for income taxes consists of U.S. federal and state income taxes and income taxes on foreign jurisdictions in which the Company conducts business and foreign withholding taxes. The Company maintains a full valuation allowance on its federal, state and certain foreign deferred tax assets that it has determined are not realizable on a more likely than not basis. Income tax expense increased by $0.8 million during the three months ended April 30, 2021 compared to the three months ended April 30, 2020. This was primarily attributed to higher foreign income taxes.

Equity Incentive Plans

Equity Incentive Plans	3 Months Ended
	Apr. 30, 2021
Equity [Abstract]
Equity Incentive Plans	Equity Incentive Plans The Equity Incentive Plan activity is as follows: Three Months Ended April 30, 2021 2020 Opening balance 26,700,713 23,050,732 Shares authorized (1) 7,749,791 6,617,320 RSUs granted (3,386,257) (2,828,278) Cancelled shares 629,208 568,255 Ending balance 31,693,455 27,408,029 (1) Reflects an automatic increase to the number of shares of common stock reserved for issuance pursuant to future awards under the 2019 Equity Incentive Plan (the 2019 Plan) This annual increase is provided for in the 2019 Plan. The stock-based compensation expense by line item in the consolidated statements of operations is summarized as follows (in thousands): Three Months Ended April 30, 2021 2020 Cost of subscription revenue $ 854 $ 909 Cost of professional services revenue 2,218 2,684 Research and development expense 4,430 11,473 Sales and marketing expense 9,581 9,335 General and administrative expense 6,518 7,403 Total stock-based compensation $ 23,601 $ 31,804 Restricted Stock Units Activity The following table summarizes restricted stock unit activities: Restricted Stock Units Performance Based Restricted Stock Units Number of Shares Weighted Average Grant Date Fair Value Number of Shares Weighted Average Grant Date Fair Value Balance as of January 31, 2021 7,753,348 20.61 1,048,453 19.79 Stock units granted 3,169,406 29.90 216,851 29.92 Stock units vested (1,159,636) 18.35 — — Stock units cancelled and expired (341,147) 22.52 (102,271) 24.83 Balance as of April 30, 2021 9,421,971 $ 23.94 1,163,033 $ 19.41 As of April 30, 2021, total unrecognized compensation expense related to the RSUs was $199.5 million and will be recognized over a weighted-average remaining period of 2.4 years. Certain RSUs, in addition to the satisfaction of the service-based performance vesting conditions, also require the fulfillment of performance vesting conditions which include subscription revenue growth targets and a combination of subscription revenue growth and operating margin targets. Option Activity The following table summarizes the stock option activity: Options Outstanding Number of Shares Average Exercise Price per Share Weighted Average Remaining Contractual Term (years) Aggregate Intrinsic Value (in thousands) Balance as of January 31, 2021 24,337,528 $ 5.98 6.85 $ 864,527 Options exercised (1,538,769) 4.99 37,715 Options cancelled or expired (185,790) 6.59 Balance as of April 30, 2021 22,612,969 $ 6.04 6.70 $ 530,272 Exercisable as of April 30, 2021 16,287,398 $ 5.83 6.43 $ 385,410 The grant date fair value of stock options vested during the three months ended April 30, 2021 and 2020 was $3.6 million and $7.6 million, respectively. As of April 30, 2021, total unrecognized compensation expense related to stock options was $17.7 million, which is expected to be recognized over a weighted-average remaining recognition period of 1.2 years. Employee Stock Purchase Plan The fair value of each Employee Stock Purchase Plan (ESPP) share is estimated on the enrollment date of the offering period using the Black-Scholes-Merton option-pricing model using the assumptions noted in the following table: April 30, 2021 Risk-free interest rate 0.1 % Expected volatility 64 % Expected term (in years) 0.5 Expected dividend rate — The fair value of stock purchase rights to be granted under the ESPP during the six-month period from March 16, 2021 to September 15, 2021 was $9.62 per share. As of April 30, 2021 the Company had $2.4 million of unrecognized compensation expense related to ESPP subscriptions that will be recognized over 0.4 years.

Net Loss Per Share Attributable

Net Loss Per Share Attributable to Common Stockholders	3 Months Ended
	Apr. 30, 2021
Earnings Per Share [Abstract]
Net Loss Per Share Attributable to Common Stockholders	Net Loss Per Share Attributable to Common Stockholders The following table sets forth the computation of basic and diluted net loss per share attributable to common stockholders (in thousands, except per share data): Three Months Ended April 30, 2021 2020 Net loss attributable to common stockholders $ (52,421) $ (32,529) Weighted-average shares used in computing net loss per share attributable to common stockholders, basic and diluted 156,364 135,993 Net loss per share attributable to common stockholders, basic and diluted $ (0.34) $ (0.24) The potential shares of common stock that were excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented because including them would have been antidilutive are as follows (in thousands): Three Months Ended April 30, 2021 2020 Stock options 22,613 36,454 Restricted stock units 10,585 10,731 ESPP 342 513 Convertible senior notes (if-converted) 14,611 — Total 48,151 47,698

Description of Business and S_2

Description of Business and Summary of Significant Accounting Policies (Policies)	3 Months Ended
	Apr. 30, 2021
Accounting Policies [Abstract]
Basis of Presentation and Consolidation	Basis of Presentation and Consolidation The unaudited condensed consolidated financial statements have been prepared in accordance with accounting principles generally accepted in the United States (GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC) regarding interim financial reporting. The unaudited condensed consolidated financial statements include the accounts of the Company and its wholly owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation. The condensed consolidated balance sheet as of January 31, 2021 included herein was derived from the audited financial statements as of that date but does not include all disclosures including certain notes required by GAAP on an annual reporting basis. The unaudited condensed consolidated financial statements reflect all normal recurring adjustments necessary to present fairly the balance sheets, statements of operations, comprehensive loss, stockholders’ equity and cash flows for the interim periods, but are not necessarily indicative of the results of operations to be anticipated for the full fiscal year or any future period. The unaudited condensed consolidated financial statements should be read in conjunction with the Company’s audited consolidated financial statements in its Annual Report on Form 10-K for the year ended January 31, 2021. The Company's fiscal year ends on January 31. References to fiscal 2022, for example, refer to the fiscal year ending January 31, 2022.
Use of Estimates	Use of Estimates The preparation of these unaudited condensed consolidated financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities at the date of the unaudited condensed consolidated financial statements and reported amounts of revenue and expenses during the periods covered by the consolidated financial statements and accompanying notes. Such estimates include, but are not limited to revenue recognition, stock-based compensation expense, allowance for credit losses, the assessment of the recoverability of identified intangible assets, impairment of right-of-use assets and contingencies. The Company bases its estimates on historical experience and on assumptions that it believes are reasonable. The Company assesses these estimates on a regular basis; however, actual results could materially differ from these estimates.
Segment Information	Segment Information Operating segments are defined as components of an enterprise where separate financial information is evaluated regularly by the chief operating decision maker, which the Company has identified as being the chief executive officer, in deciding how to allocate resources and assessing performance. The Company operates in one operating segment. The Company's chief operating decision maker allocates resources and assesses performance at the consolidated level.
Trade and Other Receivables and Allowance for Credit Losses	Trade and Other Receivables and Allowance for Credit Losses Trade and other receivables are primarily comprised of trade receivables that are recorded at the invoice amount, net of an allowance for credit losses. The Company assess the allowance for credit losses on trade receivables by taking into consideration forecasts of future economic conditions, information about past events,
Concentrations of Credit Risk and Significant Customers	Concentrations of Credit Risk and Significant Customers Financial instruments that potentially subject the Company to concentrations of credit risk consist primarily of cash, cash equivalents, marketable securities and trade and other receivables. For cash, cash equivalents and marketable securities, the Company is exposed to credit risk in the event of default to the extent of the amounts recorded on the unaudited condensed consolidated balance sheets. A majority of the cash balances are with U.S. banks and are insured to the extent defined by the Federal Deposit Insurance Corporation.
Impact of Recently Adopted Accounting Pronouncements	Impact of Recently Adopted Accounting Pronouncements In August 2020 the Financial Accounting Standards Board (FASB) issued ASU No. 2020-06, Debt - Debt with Conversion and Other Options (Subtopic 470-20) and Derivatives and Hedging - Contracts in Entity’s Own Equity (Subtopic 815-40): Accounting for Convertible Instruments and Contracts in an Entity’s Own Equity
Revenue Recognition	Revenue Recognition Revenue is recognized when promised goods or services are transferred to customers in an amount that reflects the consideration to which the Company expects to be entitled in exchange for those goods or services. The Company determines revenue recognition through the following steps: • identification of the contract, or contracts, with a customer; • identification of the performance obligations in the contract; • determination of the transaction price; • allocation of the transaction price to the performance obligations in the contract; and • recognition of revenue when, or as, the Company satisfies a performance obligation. Subscription Revenue Subscription revenue is derived from customers accessing the Company's proprietary hosted cloud application. The Company's customers do not have the ability to take possession of the software operating the cloud application. The contracted subscription terms are typically one year to three years. The Company recognizes subscription revenue ratably over the subscription term, commencing on the date the service is provisioned. Professional Services Revenue Professional services revenue consists of managed services and implementation and other services. These services are distinct from subscription revenue. Managed services support the Company's customers by providing a range of ongoing services including program design, launch, enhancement, expansion and analytics. Managed services are a stand-ready obligation to perform these services over the term of the arrangement and as a result, revenues are recognized ratably over the term of the arrangement. Implementation services consist primarily of initial design, integration and configuration services. Other professional services include projects that enable customers to gain insightful business information through data analysis, and the Company's institute training programs. Implementation and other services revenue are recognized as services are performed. Contracts with Multiple Performance Obligations Most of the Company's contracts with customers contain multiple performance obligations. The Company's subscription services are sold for a broad range of amounts (the selling price is highly variable) and a representative standalone selling price (SSP) is not discernible from past transactions or other observable evidence. Standalone selling prices for professional services are estimated based upon observable transactions when those services are sold on a standalone basis. As a result, the SSP for subscription services included in a contract with multiple performance obligations is determined by applying a residual approach whereby performance obligations related to professional services within a contract are first allocated a portion of the transaction price based upon their respective SSPs, with the residual amount of transaction price allocated to subscription services. Contract Balances and Remaining Performance Obligations Contract assets represent revenue recognized for contracts that have not yet been invoiced to customers, typically for multi-year arrangements. Total contract assets were $5.5 million and $3.5 million as of April 30, 2021 and January 31, 2021, respectively. These balances are included within trade and other receivables, net, on the unaudited condensed consolidated balance sheets. Contract liabilities consist of deferred revenue. Revenue is deferred when the Company has the right to invoice in advance of services being provided, primarily related to its subscription services. The Company recognized revenue of $99.9 million and $93.4 million for the three months ended April 30, 2021 and 2020, respectively, that were included in the deferred revenue balances at the beginning of the respective periods. The Company applied a practicable expedient allowing it not to disclose the amount of the transaction price allocated to the remaining performance obligations for contracts with an original expected duration of one year or less, which includes certain professional service contracts.
Deferred Commissions	Sales commissions earned by the sales force are considered incremental and recoverable costs of obtaining a contract with a customer. Sales commissions for initial contracts are deferred and then amortized on a straight-line basis over a period of benefit that the Company has determined to be five years. The Company determined the period of benefit by taking into consideration its customer contracts, technology and other factors. Sales commissions for renewal contracts (which are not considered commensurate with sales commissions for new revenue contracts) are deferred and amortized on a straight-line basis over the related contractual renewal period. Amortization expense is included in sales and marketing expenses in the consolidated statements of operations.

Revenue (Tables)

Revenue (Tables)	3 Months Ended
	Apr. 30, 2021
Revenue from Contract with Customer [Abstract]
Revenue from External Customers by Geographic Areas	The following table sets forth revenue by geographic region based on the billing address of the customers' parent for the periods presented (in thousands): Three Months Ended April 30, 2021 2020 North America $ 100,555 $ 86,925 EMEA 20,261 16,942 Other (1) 10,558 8,824 Total $ 131,374 $ 112,691 (1) Other includes Asia Pacific and Latin America

Fair Value of Assets and Liab_2

Fair Value of Assets and Liabilities (Tables)	3 Months Ended
	Apr. 30, 2021
Fair Value Disclosures [Abstract]
Fair Value of Assets and Liabilities Measured at Fair Value on a Recurring Basis	The following tables represents the fair value of assets and liabilities measured at fair value on a recurring basis using the above hierarchy (in thousands): April 30, 2021 January 31, 2021 Level 1 Level 2 Level 3 Total Level 1 Level 2 Level 3 Total Assets: Cash equivalents: Money market funds $ 149,464 $ — $ — $ 149,464 $ 265,945 $ — $ — $ 265,945 Corporate notes and bonds — 3,044 — 3,044 — — — — Commercial paper — 26,148 — 26,148 — 18,997 — 18,997 U.S. government and agency securities — — — — — 24,999 — 24,999 Total cash equivalents 149,464 29,192 — 178,656 265,945 43,996 — 309,941 Marketable securities: Corporate notes and bonds — 58,196 — 58,196 — 45,057 — 45,057 Commercial paper — 60,959 — 60,959 — 42,472 — 42,472 U.S.. government and agency securities — 137,443 — 137,443 — 166,532 — 166,532 Total marketable securities — 256,598 — 256,598 — 254,061 — 254,061 Derivative assets — 1,322 — 1,322 — 1,027 — 1,027 Total assets measured at fair value $ 149,464 $ 287,112 $ — $ 436,576 $ 265,945 $ 299,084 $ — $ 565,029 Liabilities: Derivative liabilities $ — $ 1,841 $ — $ 1,841 $ — $ 1,965 $ — $ 1,965 Total liabilities measured at fair value $ — $ 1,841 $ — $ 1,841 $ — $ 1,965 $ — $ 1,965

Cash Equivalents and Marketab_2

Cash Equivalents and Marketable Securities (Tables)	3 Months Ended
	Apr. 30, 2021
Cash and Cash Equivalents [Abstract]
Cash, Cash Equivalents and Investments	As of April 30, 2021, cash equivalents and marketable securities consisted of the following (in thousands): Amortized Cost Unrealized Gains Unrealized Losses Aggregate Fair Value Money market funds $ 149,464 $ — $ — $ 149,464 Corporate notes and bonds 61,249 — (9) 61,240 Commercial paper 87,107 — — 87,107 U.S. government and agency securities 137,409 34 — 137,443 Total $ 435,229 $ 34 $ (9) $ 435,254 Included in cash and cash equivalents $ 178,656 $ — $ — $ 178,656 Included in marketable securities $ 256,573 $ 34 $ (9) $ 256,598 As of January 31, 2021, cash equivalents and marketable securities consisted of the following (in thousands): Amortized Cost Unrealized Gains Unrealized Losses Aggregate Fair Value Money market funds $ 265,945 $ — $ — $ 265,945 Corporate notes and bonds 45,059 — (2) 45,057 Commercial paper 61,469 — — 61,469 U.S. government and agency securities 191,504 27 — 191,531 Total $ 563,977 $ 27 $ (2) $ 564,002 Included in cash and cash equivalents $ 309,941 $ — $ — $ 309,941 Included in marketable securities $ 254,036 $ 25 $ — $ 254,061

Derivative Instruments (Tables)

Derivative Instruments (Tables)	3 Months Ended
	Apr. 30, 2021
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Fair Values and Gains (Losses) Associated with Derivative Instruments	The fair values of outstanding derivative instruments were as follows (in thousands): April 30, 2021 January 31, 2021 Derivative assets (recorded in prepaid expenses and other current assets): Foreign currency forward contracts designated as cash flow hedges $ 458 $ 713 Foreign currency forward contracts not designated as hedges 864 314 Derivative liabilities (recorded in accrued expenses and other current liabilities): Foreign currency forward contracts designated as cash flow hedges $ 1,139 $ 919 Foreign currency forward contracts not designated as hedges 702 1,046
Derivatives Not Designated as Hedging Instruments	Gains (losses) associated with foreign currency forward contracts designated as cash flow hedges were as follows (in thousands): Unaudited Condensed Consolidated Statements of Operations and Statements of Comprehensive Loss (OCI) Locations Three Months Ended April 30, 2021 2020 Gains (losses) recognized in OCI (effective portion) Change in unrealized gains (losses) on cash flow hedges, net of tax $ 99 $ 72 Gains reclassified from OCI into income (effective portion) Revenues 10 130 Gains (losses) reclassified from OCI into income (effective portion) General and administrative 579 164 Losses recognized in income (amount excluded from effectiveness testing and ineffective portion) Other income (expense), net 6 (49) Of the gains (losses) recognized in OCI for the foreign currency forward contracts designated as cash flow hedges as of April 30, 2021, $0.3 million is expected to be reclassified out of OCI within the next 12 months. Gains (losses) associated with foreign currency forward contracts not designated as cash flow hedges were as follows (in thousands): Unaudited Condensed Consolidated Statements of Operations Location Three Months Ended April 30, Derivative Type 2021 2020 Foreign currency forward contracts not designated as hedges Other income (expense), net $ (169) $ 666
Information Related to Offsetting Arrangements, Derivative Assets	As of April 30, 2021, information related to offsetting arrangements was as follows (in thousands): Gross Amounts of Recognized Assets Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Assets Exposed Financial Instruments Cash Collateral Received Derivative assets: Counterparty A $ 1 $ — $ 1 $ (1) $ — $ — Counterparty B 1,321 — 1,321 (1,321) — — Total $ 1,322 $ — $ 1,322 $ (1,322) $ — $ — Gross Amounts of Recognized Liabilities Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Liabilities Exposed Financial Instruments Cash Collateral Pledged Derivative liabilities: Counterparty A $ — $ — $ — $ — $ — $ — Counterparty B 1,841 — 1,841 (1,321) — 520 Total $ 1,841 $ — $ 1,841 $ (1,321) $ — $ 520 As of January 31, 2021, information related to offsetting arrangements was as follows (in thousands): Gross Amounts of Recognized Assets Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Assets Exposed Financial Instruments Cash Collateral Received Derivative assets: Counterparty A $ — $ — $ — $ — $ — $ — Counterparty B 1,027 — 1,027 (1,027) — — Total $ 1,027 $ — $ 1,027 $ (1,027) $ — $ — Gross Amounts of Recognized Liabilities Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Liabilities Exposed Financial Instruments Cash Collateral Pledged Derivative liabilities: Counterparty A $ — $ — $ — $ — $ — $ — Counterparty B 1,965 — 1,965 (1,027) — 938 Total $ 1,965 $ — $ 1,965 $ (1,027) $ — $ 938
Information Related to Offsetting Arrangements, Derivative Liabilities	As of April 30, 2021, information related to offsetting arrangements was as follows (in thousands): Gross Amounts of Recognized Assets Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Assets Exposed Financial Instruments Cash Collateral Received Derivative assets: Counterparty A $ 1 $ — $ 1 $ (1) $ — $ — Counterparty B 1,321 — 1,321 (1,321) — — Total $ 1,322 $ — $ 1,322 $ (1,322) $ — $ — Gross Amounts of Recognized Liabilities Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Liabilities Exposed Financial Instruments Cash Collateral Pledged Derivative liabilities: Counterparty A $ — $ — $ — $ — $ — $ — Counterparty B 1,841 — 1,841 (1,321) — 520 Total $ 1,841 $ — $ 1,841 $ (1,321) $ — $ 520 As of January 31, 2021, information related to offsetting arrangements was as follows (in thousands): Gross Amounts of Recognized Assets Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Assets Exposed Financial Instruments Cash Collateral Received Derivative assets: Counterparty A $ — $ — $ — $ — $ — $ — Counterparty B 1,027 — 1,027 (1,027) — — Total $ 1,027 $ — $ 1,027 $ (1,027) $ — $ — Gross Amounts of Recognized Liabilities Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets Gross Amounts Not Offset in the Unaudited Condensed Consolidated Balance Sheets Net Liabilities Exposed Financial Instruments Cash Collateral Pledged Derivative liabilities: Counterparty A $ — $ — $ — $ — $ — $ — Counterparty B 1,965 — 1,965 (1,027) — 938 Total $ 1,965 $ — $ 1,965 $ (1,027) $ — $ 938

Business Combinations (Tables)

Business Combinations (Tables)	3 Months Ended
	Apr. 30, 2021
Business Combinations [Abstract]
Schedule of Acquisition Consideration and Related Fair Values of Assets Acquired and Liabilities Assumed	The following table summarizes the purchase consideration, net of cash acquired, and the related fair values of the assets acquired and liabilities assumed (in thousands): Purchase Consideration, Net of Cash Acquired Net Liabilities Assumed Identifiable Intangible Assets Goodwill Decibel $ 153,960 $ (9,912) $ 25,200 $ 138,672 CheckMarket 11,848 (1,486) 2,550 10,784 Sense360 45,273 (351) 10,500 35,124 Stella Connect 98,822 (3,478) 20,800 81,500 Voci 55,285 (1,385) 12,600 44,070 LivingLens 25,894 (715) 5,700 20,909
Component of Identifiable Intangible Assets Acquired in Connection with Acquisitions	The following table sets forth each component of identifiable intangible assets acquired in connection with the acquisitions (in thousands): Developed Technology Customer Relationships Other (1) Decibel $ 17,000 $ 7,300 $ 900 CheckMarket 1,300 1,200 50 Sense360 5,000 5,200 300 Stella Connect 9,400 10,000 1,400 Voci 7,700 4,600 300 LivingLens 3,100 2,200 400 (1) Other includes trademarks and backlog.

Goodwill And Intangible Asset_2

Goodwill And Intangible Assets, Net (Tables)	3 Months Ended
	Apr. 30, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Schedule of Goodwill	The changes in goodwill are as follows (in thousands): Balance as of January 31, 2020 $ 79,324 Acquisitions 181,603 Foreign currency exchange 2,015 Balance as of January 31, 2021 262,942 Acquisitions 149,456 Foreign currency exchange 82 Balance as of April 30, 2021 $ 412,480
Schedule of Finite-Lived Intangible Assets	The changes in intangible assets for the three months in fiscal 2022 and the net book value of intangible assets as of April 30, 2021 and January 31, 2021 were as follows (in thousands, except years): Intangible Assets, Gross Accumulated Amortization Intangible Assets, Net January 31, 2021 Identifiable Intangible Assets Acquired (1) April 30, 2021 January 31, 2021 Amortization Expense April 30, 2021 January 31, 2021 April 30, 2021 Weighted Average Remaining Useful Life (years) Developed technology $ 44,191 $ 18,332 $ 62,523 $ (9,906) $ (2,644) $ (12,550) $ 34,285 $ 49,973 4.2 Customer relationships 27,485 8,537 36,022 (3,747) (1,633) (5,380) 23,738 30,642 4.3 Other (2) 3,761 957 4,718 (1,161) (625) (1,786) 2,600 2,932 2.1 $ 75,437 $ 27,826 $ 103,263 $ (14,814) $ (4,902) $ (19,716) $ 60,623 $ 83,547 4.2 ( 1) Amounts also include any changes in intangible asset balances for the periods presented that resulted from foreign currency translation. (2) Other includes trademarks and backlog. The changes in intangible assets for fiscal 2021 and the net book value of intangible assets as of January 31, 2020 and January 31, 2021 were as follows (in thousands, except years): Intangible Assets, Gross Accumulated Amortization Intangible Assets, Net January 31, 2020 Identifiable Intangible Assets Acquired (1) January 31, 2021 January 31, 2020 Amortization Expense January 31, 2021 January 31, 2020 January 31, 2021 Weighted Average Remaining Useful Life (years) Developed technology $ 18,670 $ 25,521 $ 44,191 $ (3,473) $ (6,433) $ (9,906) $ 15,197 $ 34,285 4.2 Customer relationships 5,237 22,248 27,485 (351) (3,396) (3,747) 4,886 23,738 4.3 Other (2) 1,320 2,441 3,761 (97) (1,064) (1,161) 1,223 2,600 2.6 $ 25,227 $ 50,210 $ 75,437 $ (3,921) $ (10,893) $ (14,814) $ 21,306 $ 60,623 4.2 (1) Amounts also include any changes in intangible asset balances for the periods presented that resulted from foreign currency translation. (2) Other includes trademarks and backlog.
Schedule of Finite-Lived Intangible Assets, Future Amortization Expense	mortization expense related to the intangible assets is as follows (in thousands): Year Ending January 31: Remainder of 2022 $ 16,218 2023 19,827 2024 19,764 2025 17,554 2026 10,184 Thereafter — Total $ 83,547

Balance Sheet Components (Table

Balance Sheet Components (Tables)	3 Months Ended
	Apr. 30, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Property, Plant and Equipment	The table below summarizes property and equipment which consists of the following (in thousands): April 30, 2021 January 31, 2021 Computer equipment and software $ 79,756 $ 77,257 Furniture, fixtures and equipment 993 1,018 Leasehold improvements 6,322 5,651 Finance leases, right-of-use assets 18,314 17,750 Construction-in-progress 4,827 2,538 Total property and equipment, gross 110,212 104,214 Less accumulated depreciation and amortization (67,796) (63,546) Property and equipment, net $ 42,416 $ 40,668
Schedule of Accrued Expenses and Other Current Liabilities	The table below summarizes accrued expenses and other current liabilities which consists of the following (in thousands): April 30, 2021 January 31, 2021 Finance lease liability, current $ 5,129 $ 5,349 Operating lease liability, current 10,263 10,628 Federal, state and local taxes 5,710 6,801 Indemnity holdback related to acquisitions 4,693 1,748 Other 17,824 15,230 Accrued expenses and other current liabilities $ 43,619 $ 39,756
Schedule of Accrued Compensation	The table below summarizes accrued compensation which consists of the follo wing (in thousands): April 30, 2021 January 31, 2021 Accrued salaries and bonus $ 4,463 $ 7,856 Accrued commissions 8,590 14,125 Accrued vacation 4,954 4,425 Employee stock purchase plan 2,468 6,389 Payroll taxes 12,696 9,497 Accrued compensation $ 33,171 $ 42,292

Debt (Tables)

Debt (Tables)	3 Months Ended
	Apr. 30, 2021
Debt Disclosure [Abstract]
Convertible Debt	The net carrying amount of the Notes recorded in convertible senior notes, net in the unaudited condensed consolidated balance sheets was as follows (in thousands): April 30, 2021 Principal $ 575,000 Unamortized issuance costs (14,724) Net carrying amount of the liability component $ 560,276
Interest Income and Interest Expense Disclosure	The following table sets forth the interest expense related to the Notes recognized in other income (expense), net on the unaudited condensed consolidated statements of operations (in thousands): Three Months Ended April 30, 2021 Contractual interest expense $ 180 Amortization of issuance costs 827 Total interest expense related to the Notes $ 1,007

Leases (Tables)

Leases (Tables)	3 Months Ended
	Apr. 30, 2021
Leases [Abstract]
Components of Lease Expense and Supplemental Cash Flow Information	mponents of lease expense were as follows (in thousands): Three Months Ended April 30, 2021 2020 Operating lease costs $ 2,789 $ 2,832 Finance lease costs: Amortization of assets $ 1,492 $ 967 Interest on lease liabilities 140 144 $ 1,632 $ 1,111 Supplemental cash flow information related to operating and finance leases were as follows (in thousands): Three Months Ended April 30, 2021 2020 Operating leases: Cash paid for operating lease liabilities $ 3,196 $ 2,073 Right-of-use assets obtained in exchange for lease obligations — 18,294 Finance leases: Finance leases obtained for equipment $ 1,190 $ —
Supplemental Balance Sheet Information	Supplemental balance sheet information related to operating leases was as follows (in thousands, except lease term and discount rate): April 30, 2021 January 31, 2021 Operating lease liabilities reported as: Accrued expenses and current liabilities $ 10,263 $ 10,628 Lease liability, noncurrent 45,285 47,631 Total operating lease liabilities $ 55,548 $ 58,259 Weighted average remaining lease term (in years) 5.5 5.5 Weighted average discount rate 4.8 % 4.8 % Supplemental balance sheet information related to finance leases was as follows (in thousands, except lease term and discount rate): April 30, 2021 January 31, 2021 Finance lease liabilities reported as: Accrued expenses and current liabilities $ 5,129 $ 5,349 Other liabilities 4,908 5,004 Total finance lease liabilities $ 10,037 $ 10,353 Weighted average remaining lease term (in years) 2.4 2.3 Weighted average discount rate 5.6 % 5.5 %
Operating Lease Maturity	Future minimum lease payments under operating leases and finance leases as of April 30, 2021 are presented in the table below (in thousands): April 30, 2021 Operating leases Finance leases Year Ending January 31, Remainder of 2022 $ 8,653 $ 4,435 2023 11,950 2,933 2024 11,749 2,176 2025 10,878 1,158 2026 8,973 18 Thereafter 11,693 — Total future lease payments 63,896 10,720 Less interest payments (8,348) (683) Total present value of minimum lease payments $ 55,548 $ 10,037
Finance Lease Maturity	Future minimum lease payments under operating leases and finance leases as of April 30, 2021 are presented in the table below (in thousands): April 30, 2021 Operating leases Finance leases Year Ending January 31, Remainder of 2022 $ 8,653 $ 4,435 2023 11,950 2,933 2024 11,749 2,176 2025 10,878 1,158 2026 8,973 18 Thereafter 11,693 — Total future lease payments 63,896 10,720 Less interest payments (8,348) (683) Total present value of minimum lease payments $ 55,548 $ 10,037

Equity Incentive Plans (Tables)

Equity Incentive Plans (Tables)	3 Months Ended
	Apr. 30, 2021
Equity [Abstract]
Schedule of Plan Activity	The Equity Incentive Plan activity is as follows: Three Months Ended April 30, 2021 2020 Opening balance 26,700,713 23,050,732 Shares authorized (1) 7,749,791 6,617,320 RSUs granted (3,386,257) (2,828,278) Cancelled shares 629,208 568,255 Ending balance 31,693,455 27,408,029
Stock-Based Compensation Expense	The stock-based compensation expense by line item in the consolidated statements of operations is summarized as follows (in thousands): Three Months Ended April 30, 2021 2020 Cost of subscription revenue $ 854 $ 909 Cost of professional services revenue 2,218 2,684 Research and development expense 4,430 11,473 Sales and marketing expense 9,581 9,335 General and administrative expense 6,518 7,403 Total stock-based compensation $ 23,601 $ 31,804
Restricted Stock Unit Activity	The following table summarizes restricted stock unit activities: Restricted Stock Units Performance Based Restricted Stock Units Number of Shares Weighted Average Grant Date Fair Value Number of Shares Weighted Average Grant Date Fair Value Balance as of January 31, 2021 7,753,348 20.61 1,048,453 19.79 Stock units granted 3,169,406 29.90 216,851 29.92 Stock units vested (1,159,636) 18.35 — — Stock units cancelled and expired (341,147) 22.52 (102,271) 24.83 Balance as of April 30, 2021 9,421,971 $ 23.94 1,163,033 $ 19.41
Stock Option Activity	The following table summarizes the stock option activity: Options Outstanding Number of Shares Average Exercise Price per Share Weighted Average Remaining Contractual Term (years) Aggregate Intrinsic Value (in thousands) Balance as of January 31, 2021 24,337,528 $ 5.98 6.85 $ 864,527 Options exercised (1,538,769) 4.99 37,715 Options cancelled or expired (185,790) 6.59 Balance as of April 30, 2021 22,612,969 $ 6.04 6.70 $ 530,272 Exercisable as of April 30, 2021 16,287,398 $ 5.83 6.43 $ 385,410
ESPP Valuation Assumptions	The fair value of each Employee Stock Purchase Plan (ESPP) share is estimated on the enrollment date of the offering period using the Black-Scholes-Merton option-pricing model using the assumptions noted in the following table: April 30, 2021 Risk-free interest rate 0.1 % Expected volatility 64 % Expected term (in years) 0.5 Expected dividend rate —

Net Loss Per Share Attributab_2

Net Loss Per Share Attributable to Common Stockholders (Tables)	3 Months Ended
	Apr. 30, 2021
Earnings Per Share [Abstract]
Schedule of Basic and Diluted Net Loss Per Share Attributable to Common Stockholders	The following table sets forth the computation of basic and diluted net loss per share attributable to common stockholders (in thousands, except per share data): Three Months Ended April 30, 2021 2020 Net loss attributable to common stockholders $ (52,421) $ (32,529) Weighted-average shares used in computing net loss per share attributable to common stockholders, basic and diluted 156,364 135,993 Net loss per share attributable to common stockholders, basic and diluted $ (0.34) $ (0.24)
Schedule of Potential Shares of Common Stock Equivalents Excluded From Computation of Diluted Net Loss Per Share Attributable to Common Stockholders	The potential shares of common stock that were excluded from the computation of diluted net loss per share attributable to common stockholders for the periods presented because including them would have been antidilutive are as follows (in thousands): Three Months Ended April 30, 2021 2020 Stock options 22,613 36,454 Restricted stock units 10,585 10,731 ESPP 342 513 Convertible senior notes (if-converted) 14,611 — Total 48,151 47,698

Description of Business and S_3

Description of Business and Summary of Significant Accounting Policies - Narrative (Details) $ in Thousands	Feb. 01, 2021USD ($)	Apr. 30, 2021USD ($)segment	Jan. 31, 2021USD ($)
Debt Instrument [Line Items]
Number of operating segments | segment		1
Allowance for credit losses		$ 4,200	$ 4,000
Accumulated deficit		674,773	629,629
Additional Paid in Capital		$ (1,057,084)	$ (1,136,534)
Accounting Standards Update [Extensible List]	mdla:AccountingStandardUpdate202006Member	mdla:AccountingStandardUpdate202006Member
Cumulative Effect, Period of Adoption, Adjustment
Debt Instrument [Line Items]
Accumulated deficit	$ 7,300
Additional Paid in Capital	118,700
Senior Convertible Debt
Debt Instrument [Line Items]
Long-term debt		$ 560,276
Senior Convertible Debt | Cumulative Effect, Period of Adoption, Adjustment
Debt Instrument [Line Items]
Long-term debt	$ 111,400

Revenue - Narrative (Details)

Revenue - Narrative (Details) - USD ($) $ in Millions	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020	Jan. 31, 2021
Disaggregation of Revenue [Line Items]
Contract with customer, liability	$ 99.9	$ 93.4
Geographic Concentration Risk | Revenue from Contract with Customer Benchmark | United States
Disaggregation of Revenue [Line Items]
Concentration risk, percentage	73.00%	73.00%
Trade And Other Receivables
Disaggregation of Revenue [Line Items]
Contract assets	$ 5.5		$ 3.5
Minimum
Disaggregation of Revenue [Line Items]
Subscription contract term	1 year
Maximum
Disaggregation of Revenue [Line Items]
Subscription contract term	3 years

Revenue - Performance Obligatio

Revenue - Performance Obligation (Details) - USD ($) $ in Millions	Apr. 30, 2021	Jan. 31, 2021
Revenue from Contract with Customer [Abstract]
Revenue, remaining performance obligation, amount	$ 797.6	$ 800.1
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-02-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, percentage		49.00%
Revenue, remaining performance obligation, expected timing of satisfaction, period		12 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-05-01
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Revenue, remaining performance obligation, percentage	50.00%
Revenue, remaining performance obligation, expected timing of satisfaction, period	12 months

Revenue - Summary of Revenue by

Revenue - Summary of Revenue by Geographic Area (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Disaggregation of Revenue [Line Items]
Revenue	$ 131,374	$ 112,691
North America
Disaggregation of Revenue [Line Items]
Revenue	100,555	86,925
EMEA
Disaggregation of Revenue [Line Items]
Revenue	20,261	16,942
Other
Disaggregation of Revenue [Line Items]
Revenue	$ 10,558	$ 8,824

Fair Value of Assets and Liab_3

Fair Value of Assets and Liabilities (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Assets:
Included in cash and cash equivalents	$ 178,656	$ 309,941
Total marketable securities	256,598	254,061
Derivative assets	1,322	1,027
Total assets measured at fair value	436,576	565,029
Liabilities:
Derivative liabilities	1,841	1,965
Total liabilities measured at fair value	1,841	1,965
Level 1
Assets:
Included in cash and cash equivalents	149,464	265,945
Total marketable securities	0	0
Derivative assets	0	0
Total assets measured at fair value	149,464	265,945
Liabilities:
Derivative liabilities	0	0
Total liabilities measured at fair value	0	0
Level 2
Assets:
Included in cash and cash equivalents	29,192	43,996
Total marketable securities	256,598	254,061
Derivative assets	1,322	1,027
Total assets measured at fair value	287,112	299,084
Liabilities:
Derivative liabilities	1,841	1,965
Total liabilities measured at fair value	1,841	1,965
Level 3
Assets:
Included in cash and cash equivalents	0	0
Total marketable securities	0	0
Derivative assets	0	0
Total assets measured at fair value	0	0
Liabilities:
Derivative liabilities	0	0
Total liabilities measured at fair value	0	0
Corporate notes and bonds
Assets:
Total marketable securities	58,196	45,057
Corporate notes and bonds | Level 1
Assets:
Total marketable securities	0	0
Corporate notes and bonds | Level 2
Assets:
Total marketable securities	58,196	45,057
Corporate notes and bonds | Level 3
Assets:
Total marketable securities	0	0
Commercial paper
Assets:
Total marketable securities	60,959	42,472
Commercial paper | Level 1
Assets:
Total marketable securities	0	0
Commercial paper | Level 2
Assets:
Total marketable securities	60,959	42,472
Commercial paper | Level 3
Assets:
Total marketable securities	0	0
U.S.. government and agency securities
Assets:
Total marketable securities	137,443	166,532
U.S.. government and agency securities | Level 1
Assets:
Total marketable securities	0	0
U.S.. government and agency securities | Level 2
Assets:
Total marketable securities	137,443	166,532
U.S.. government and agency securities | Level 3
Assets:
Total marketable securities	0	0
Money market funds
Assets:
Included in cash and cash equivalents	149,464	265,945
Money market funds | Level 1
Assets:
Included in cash and cash equivalents	149,464	265,945
Money market funds | Level 2
Assets:
Included in cash and cash equivalents	0	0
Money market funds | Level 3
Assets:
Included in cash and cash equivalents	0	0
Corporate notes and bonds
Assets:
Included in cash and cash equivalents	3,044	0
Corporate notes and bonds | Level 1
Assets:
Included in cash and cash equivalents	0	0
Corporate notes and bonds | Level 2
Assets:
Included in cash and cash equivalents	3,044	0
Corporate notes and bonds | Level 3
Assets:
Included in cash and cash equivalents	0	0
Commercial paper
Assets:
Included in cash and cash equivalents	26,148	18,997
Commercial paper | Level 1
Assets:
Included in cash and cash equivalents	0	0
Commercial paper | Level 2
Assets:
Included in cash and cash equivalents	26,148	18,997
Commercial paper | Level 3
Assets:
Included in cash and cash equivalents	0	0
U.S. government and agency securities
Assets:
Included in cash and cash equivalents	0	24,999
U.S. government and agency securities | Level 1
Assets:
Included in cash and cash equivalents	0	0
U.S. government and agency securities | Level 2
Assets:
Included in cash and cash equivalents	0	24,999
U.S. government and agency securities | Level 3
Assets:
Included in cash and cash equivalents	$ 0	$ 0

Fair Value of Assets and Liab_4

Fair Value of Assets and Liabilities - Narrative (Details) - USD ($)	Apr. 30, 2021	Sep. 30, 2020
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Fair value of convertible debt	$ 587,900,000
Senior Convertible Debt
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Principal amount of debt		$ 575,000,000
Stated interest rate		0.125%

Cash Equivalents and Marketab_3

Cash Equivalents and Marketable Securities (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Debt Securities, Available-for-sale [Line Items]
Aggregate Fair Value	$ 256,598	$ 254,061
Cash, Cash Equivalents and Marketable Securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	435,229	563,977
Unrealized Gains	34	27
Unrealized Losses	(9)	(2)
Aggregate Fair Value	435,254	564,002
Cash and Cash Equivalents
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	178,656	309,941
Unrealized Gains	0	0
Unrealized Losses	0	0
Aggregate Fair Value	178,656	309,941
Marketable Securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	256,573	254,036
Unrealized Gains	34	25
Unrealized Losses	(9)	0
Aggregate Fair Value	256,598	254,061
Money market funds | Cash, Cash Equivalents and Marketable Securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	149,464	265,945
Unrealized Gains	0	0
Unrealized Losses	0	0
Aggregate Fair Value	149,464	265,945
Commercial paper | Cash, Cash Equivalents and Marketable Securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	87,107	61,469
Unrealized Gains	0	0
Unrealized Losses	0	0
Aggregate Fair Value	87,107	61,469
U.S. government and agency securities | Cash, Cash Equivalents and Marketable Securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	137,409	191,504
Unrealized Gains	34	27
Unrealized Losses	0	0
Aggregate Fair Value	137,443	191,531
Corporate notes and bonds | Cash, Cash Equivalents and Marketable Securities
Debt Securities, Available-for-sale [Line Items]
Amortized Cost	61,249	45,059
Unrealized Gains	0	0
Unrealized Losses	(9)	(2)
Aggregate Fair Value	$ 61,240	$ 45,057

Derivative Instruments - Narrat

Derivative Instruments - Narrative (Details) - Foreign currency forward - USD ($) $ in Millions	3 Months Ended
	Apr. 30, 2021	Jan. 31, 2021
Derivative [Line Items]
Gains (losses) expected to be reclassified out of OCI within the next 12 months	$ 0.3
Not designated as hedging
Derivative [Line Items]
Notional values	$ 28.9	$ 45.4
Maturity term (not greater than)	13 months
Cash flow hedging | Designated as hedging
Derivative [Line Items]
Notional values	$ 24.8	$ 13.7
Maturity term (not greater than)	13 months

Derivative Instruments - Fair V

Derivative Instruments - Fair Values of Instruments (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Derivatives, Fair Value [Line Items]
Derivative assets	$ 1,322	$ 1,027
Derivative liabilities	1,841	1,965
Foreign currency forward
Derivatives, Fair Value [Line Items]
Derivative assets	1,322	1,027
Derivative liabilities	1,841	1,965
Designated as hedging | Foreign currency forward | Prepaid expenses and other current assets | Cash flow hedging
Derivatives, Fair Value [Line Items]
Derivative assets	458	713
Designated as hedging | Foreign currency forward | Accrued expenses and other current liabilities | Cash flow hedging
Derivatives, Fair Value [Line Items]
Derivative liabilities	1,139	919
Not designated as hedging | Foreign currency forward | Prepaid expenses and other current assets
Derivatives, Fair Value [Line Items]
Derivative assets	864	314
Not designated as hedging | Foreign currency forward | Accrued expenses and other current liabilities
Derivatives, Fair Value [Line Items]
Derivative liabilities	$ 702	$ 1,046

Derivative Instruments - Gains

Derivative Instruments - Gains and Losses (Details) - Foreign currency forward - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Other income (expense), net
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Foreign currency forward contracts not designated as hedges	$ (169)	$ 666
Cash flow hedging
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Change in unrealized gains (losses) on cash flow hedges, net of tax	99	72
Cash flow hedging | Revenues
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Gains reclassified from OCI into income (effective portion)	10	130
Cash flow hedging | General and administrative expense
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Gains reclassified from OCI into income (effective portion)	579	164
Cash flow hedging | Other income (expense), net
Derivative Instruments and Hedging Activities Disclosures [Line Items]
Losses recognized in income (amount excluded from effectiveness testing and ineffective portion)	$ 6	$ (49)

Derivative Instruments - Offset

Derivative Instruments - Offsetting Arrangements (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Derivative assets:
Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets	$ 1,322	$ 1,027
Derivative liabilities:
Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets	1,841	1,965
Foreign currency forward
Derivative assets:
Gross Amounts of Recognized Assets	1,322	1,027
Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets	0	0
Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets	1,322	1,027
Gross Amounts Not Offset in the Consolidated Balance Sheets, Financial Instruments	(1,322)	(1,027)
Gross Amounts Not Offset in the Consolidated Balance Sheets, Cash Collateral Received	0	0
Net Assets Exposed	0	0
Derivative liabilities:
Gross Amounts of Recognized Liabilities	1,841	1,965
Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets	0	0
Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets	1,841	1,965
Gross Amounts Not Offset in the Consolidated Balance Sheets, Financial Instruments	(1,321)	(1,027)
Gross Amounts Not Offset in the Consolidated Balance Sheets, Cash Collateral Received	0	0
Net Liabilities Exposed	520	938
Foreign currency forward | Counterparty A
Derivative assets:
Gross Amounts of Recognized Assets	1	0
Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets	0	0
Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets	1	0
Gross Amounts Not Offset in the Consolidated Balance Sheets, Financial Instruments	(1)	0
Gross Amounts Not Offset in the Consolidated Balance Sheets, Cash Collateral Received	0	0
Net Assets Exposed	0	0
Derivative liabilities:
Gross Amounts of Recognized Liabilities	0	0
Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets	0	0
Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets	0	0
Gross Amounts Not Offset in the Consolidated Balance Sheets, Financial Instruments	0	0
Gross Amounts Not Offset in the Consolidated Balance Sheets, Cash Collateral Received	0	0
Net Liabilities Exposed	0	0
Foreign currency forward | Counterparty B
Derivative assets:
Gross Amounts of Recognized Assets	1,321	1,027
Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets	0	0
Net Amounts of Assets in the Unaudited Condensed Consolidated Balance Sheets	1,321	1,027
Gross Amounts Not Offset in the Consolidated Balance Sheets, Financial Instruments	(1,321)	(1,027)
Gross Amounts Not Offset in the Consolidated Balance Sheets, Cash Collateral Received	0	0
Net Assets Exposed	0	0
Derivative liabilities:
Gross Amounts of Recognized Liabilities	1,841	1,965
Gross Amounts Offset in the Unaudited Condensed Consolidated Balance Sheets	0	0
Net Amounts of Liabilities in the Unaudited Condensed Consolidated Balance Sheets	1,841	1,965
Gross Amounts Not Offset in the Consolidated Balance Sheets, Financial Instruments	(1,321)	(1,027)
Gross Amounts Not Offset in the Consolidated Balance Sheets, Cash Collateral Received	0	0
Net Liabilities Exposed	$ 520	$ 938

Business Combinations - Narrati

Business Combinations - Narrative (Details) - USD ($) $ in Millions	Mar. 12, 2021	Feb. 24, 2021	Sep. 14, 2020	Sep. 08, 2020	May 01, 2020	Feb. 19, 2020	Apr. 30, 2021
Developed technology
Business Acquisition [Line Items]
Useful life (years)							5 years
Customer relationships
Business Acquisition [Line Items]
Useful life (years)							5 years
Other | Minimum
Business Acquisition [Line Items]
Useful life (years)							1 year
Other | Maximum
Business Acquisition [Line Items]
Useful life (years)							5 years
Decibel
Business Acquisition [Line Items]
Cash payments to acquire business	$ 162.3
Payments related to option accelerations	$ 5.4
CheckMarket
Business Acquisition [Line Items]
Cash payments to acquire business		$ 12.4
Sense360
Business Acquisition [Line Items]
Cash payments to acquire business			$ 45.7
Stella Connect
Business Acquisition [Line Items]
Cash payments to acquire business				$ 99.6
Voci
Business Acquisition [Line Items]
Cash payments to acquire business					$ 59.6
LivingLens
Business Acquisition [Line Items]
Cash payments to acquire business						$ 26.8

Business Combinations - Schedul

Business Combinations - Schedule of Acquisition Consideration and Related Fair Values of Assets Acquired and Liabilities Assumed (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Mar. 12, 2021	Feb. 24, 2021	Jan. 31, 2021	Sep. 14, 2020	Sep. 08, 2020	May 01, 2020	Feb. 19, 2020	Jan. 31, 2020
Business Acquisition [Line Items]
Goodwill	$ 412,480			$ 262,942					$ 79,324
Decibel
Business Acquisition [Line Items]
Purchase Consideration, Net of Cash Acquired		$ 153,960
Net Liabilities Assumed		(9,912)
Identifiable Intangible Assets		25,200
Goodwill		$ 138,672
CheckMarket
Business Acquisition [Line Items]
Purchase Consideration, Net of Cash Acquired			$ 11,848
Net Liabilities Assumed			(1,486)
Identifiable Intangible Assets			2,550
Goodwill			$ 10,784
Sense360
Business Acquisition [Line Items]
Purchase Consideration, Net of Cash Acquired					$ 45,273
Net Liabilities Assumed					(351)
Identifiable Intangible Assets					10,500
Goodwill					$ 35,124
Stella Connect
Business Acquisition [Line Items]
Purchase Consideration, Net of Cash Acquired						$ 98,822
Net Liabilities Assumed						(3,478)
Identifiable Intangible Assets						20,800
Goodwill						$ 81,500
Voci
Business Acquisition [Line Items]
Purchase Consideration, Net of Cash Acquired							$ 55,285
Net Liabilities Assumed							(1,385)
Identifiable Intangible Assets							12,600
Goodwill							$ 44,070
LivingLens
Business Acquisition [Line Items]
Purchase Consideration, Net of Cash Acquired								$ 25,894
Net Liabilities Assumed								(715)
Identifiable Intangible Assets								5,700
Goodwill								$ 20,909

Business Combinations - Compone

Business Combinations - Component of Identifiable Intangible Assets Acquired in Connection with Acquisitions (Details) - USD ($) $ in Thousands	Mar. 12, 2021	Feb. 24, 2021	Sep. 14, 2020	Sep. 08, 2020	May 01, 2020	Feb. 19, 2020
Decibel
Business Acquisition [Line Items]
Identifiable intangible assets	$ 25,200
Decibel | Developed technology
Business Acquisition [Line Items]
Identifiable intangible assets	17,000
Decibel | Customer relationships
Business Acquisition [Line Items]
Identifiable intangible assets	7,300
Decibel | Other
Business Acquisition [Line Items]
Identifiable intangible assets	$ 900
CheckMarket
Business Acquisition [Line Items]
Identifiable intangible assets		$ 2,550
CheckMarket | Developed technology
Business Acquisition [Line Items]
Identifiable intangible assets		1,300
CheckMarket | Customer relationships
Business Acquisition [Line Items]
Identifiable intangible assets		1,200
CheckMarket | Other
Business Acquisition [Line Items]
Identifiable intangible assets		$ 50
Sense360
Business Acquisition [Line Items]
Identifiable intangible assets			$ 10,500
Sense360 | Developed technology
Business Acquisition [Line Items]
Identifiable intangible assets			5,000
Sense360 | Customer relationships
Business Acquisition [Line Items]
Identifiable intangible assets			5,200
Sense360 | Other
Business Acquisition [Line Items]
Identifiable intangible assets			$ 300
Stella Connect
Business Acquisition [Line Items]
Identifiable intangible assets				$ 20,800
Stella Connect | Developed technology
Business Acquisition [Line Items]
Identifiable intangible assets				9,400
Stella Connect | Customer relationships
Business Acquisition [Line Items]
Identifiable intangible assets				10,000
Stella Connect | Other
Business Acquisition [Line Items]
Identifiable intangible assets				$ 1,400
Voci
Business Acquisition [Line Items]
Identifiable intangible assets					$ 12,600
Voci | Developed technology
Business Acquisition [Line Items]
Identifiable intangible assets					7,700
Voci | Customer relationships
Business Acquisition [Line Items]
Identifiable intangible assets					4,600
Voci | Other
Business Acquisition [Line Items]
Identifiable intangible assets					$ 300
LivingLens
Business Acquisition [Line Items]
Identifiable intangible assets						$ 5,700
LivingLens | Developed technology
Business Acquisition [Line Items]
Identifiable intangible assets						3,100
LivingLens | Customer relationships
Business Acquisition [Line Items]
Identifiable intangible assets						2,200
LivingLens | Other
Business Acquisition [Line Items]
Identifiable intangible assets						$ 400

Goodwill and Intangible Asset_3

Goodwill and Intangible Assets, Net - Changes in Goodwill (Details) - USD ($) $ in Thousands	3 Months Ended	12 Months Ended
	Apr. 30, 2021	Jan. 31, 2021
Goodwill [Roll Forward]
Goodwill, beginning balance	$ 262,942	$ 79,324
Acquisitions	149,456	181,603
Foreign currency exchange	82	2,015
Goodwill, ending balance	$ 412,480	$ 262,942

Goodwill and Intangible Asset_4

Goodwill and Intangible Assets, Net - Schedule Intangible Assets, Net (Details) - USD ($) $ in Thousands	3 Months Ended		12 Months Ended
	Apr. 30, 2021	Apr. 30, 2020	Jan. 31, 2021	Jan. 31, 2020
Intangible Assets, Gross
Beginning of period	$ 75,437	$ 25,227	$ 25,227
Identifiable Intangible Assets Acquired	27,826		50,210
End of period	103,263		75,437
Accumulated Amortization
Beginning of period	(14,814)	(3,921)	(3,921)
Amortization of Intangible Assets	(4,902)	(1,400)	(10,893)
End of period	(19,716)		(14,814)
Intangible assets, net	$ 83,547		$ 60,623	$ 21,306
Weighted Average Remaining Useful Life (years)	4 years 2 months 12 days		4 years 2 months 12 days
Developed technology
Intangible Assets, Gross
Beginning of period	$ 44,191	18,670	$ 18,670
Identifiable Intangible Assets Acquired	18,332		25,521
End of period	62,523		44,191
Accumulated Amortization
Beginning of period	(9,906)	(3,473)	(3,473)
Amortization of Intangible Assets	(2,644)		(6,433)
End of period	(12,550)		(9,906)
Intangible assets, net	$ 49,973		$ 34,285	15,197
Weighted Average Remaining Useful Life (years)	4 years 2 months 12 days		4 years 2 months 12 days
Customer relationships
Intangible Assets, Gross
Beginning of period	$ 27,485	5,237	$ 5,237
Identifiable Intangible Assets Acquired	8,537		22,248
End of period	36,022		27,485
Accumulated Amortization
Beginning of period	(3,747)	(351)	(351)
Amortization of Intangible Assets	(1,633)		(3,396)
End of period	(5,380)		(3,747)
Intangible assets, net	$ 30,642		$ 23,738	4,886
Weighted Average Remaining Useful Life (years)	4 years 3 months 18 days		4 years 3 months 18 days
Other
Intangible Assets, Gross
Beginning of period	$ 3,761	1,320	$ 1,320
Identifiable Intangible Assets Acquired	957		2,441
End of period	4,718		3,761
Accumulated Amortization
Beginning of period	(1,161)	$ (97)	(97)
Amortization of Intangible Assets	(625)		(1,064)
End of period	(1,786)		(1,161)
Intangible assets, net	$ 2,932		$ 2,600	$ 1,223
Weighted Average Remaining Useful Life (years)	2 years 1 month 6 days		2 years 7 months 6 days

Goodwill And Intangible Asset_5

Goodwill And Intangible Assets, Net - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended		12 Months Ended
	Apr. 30, 2021	Apr. 30, 2020	Jan. 31, 2021
Goodwill and Intangible Assets Disclosure [Abstract]
Amortization of Intangible Assets	$ 4,902	$ 1,400	$ 10,893

Goodwill and Intangible Asset_6

Goodwill and Intangible Assets, Net - Future Amortization Expense (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021	Jan. 31, 2020
Goodwill and Intangible Assets Disclosure [Abstract]
Remainder of 2022	$ 16,218
2023	19,827
2024	19,764
2025	17,554
2026	10,184
Thereafter	0
Total	$ 83,547	$ 60,623	$ 21,306

Balance Sheet Components - Narr

Balance Sheet Components - Narrative (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020	Jan. 31, 2021
Property, Plant and Equipment [Line Items]
Sales commissions amortization period	5 years
Deferred commissions earned and capitalized	$ 9,800	$ 4,200
Amortization of deferred commissions	7,900	6,400
Depreciation and amortization expense	5,100	4,000
Amortization of finance leases	1,492	$ 967
Non-US
Property, Plant and Equipment [Line Items]
Property and equipment, net	$ 14,900		$ 15,700

Balance Sheet Components - Summ

Balance Sheet Components - Summary of Property and Equipment (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	$ 110,212	$ 104,214
Less accumulated depreciation and amortization	(67,796)	(63,546)
Property and equipment, net	42,416	40,668
Computer equipment and software
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	79,756	77,257
Furniture, fixtures and equipment
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	993	1,018
Leasehold improvements
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	6,322	5,651
Finance leases, right-of-use assets
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	18,314	17,750
Construction-in-progress
Property, Plant and Equipment [Line Items]
Total property and equipment, gross	$ 4,827	$ 2,538

Balance Sheet Components - Accr

Balance Sheet Components - Accrued Expenses and Other Liabilities (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Finance lease liability, current	$ 5,129	$ 5,349
Operating lease liability, current	10,263	10,628
Federal, state and local taxes	5,710	6,801
Indemnity holdback related to acquisitions	4,693	1,748
Other	17,824	15,230
Accrued expenses and other current liabilities	$ 43,619	$ 39,756

Balance Sheet Components - Su_2

Balance Sheet Components - Summary of Accrued Compensation (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Accrued salaries and bonus	$ 4,463	$ 7,856
Accrued commissions	8,590	14,125
Accrued vacation	4,954	4,425
Employee stock purchase plan	2,468	6,389
Payroll taxes	12,696	9,497
Accrued compensation	$ 33,171	$ 42,292

Debt- Narrative (Details)

Debt- Narrative (Details) $ / shares in Units, shares in Millions	Sep. 04, 2020USD ($)	Sep. 30, 2020USD ($)trading_day$ / sharesshares	Apr. 30, 2021USD ($)	Sep. 03, 2020USD ($)
Debt Instrument [Line Items]
Purchase of capped calls related to convertible senior notes		$ 61,900,000
Indexed shares | shares		14.6
Capped call
Debt Instrument [Line Items]
Purchase of capped calls related to convertible senior notes		$ 61,900,000
Initial strike price (in dollars per share) | $ / shares		$ 39.35
Option cap price (in dollars per share) | $ / shares		$ 58.30
Revolving Credit Facility
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 50,000,000			$ 50,000,000
Amount of right to add revolving commitments	$ 50,000,000
Commitment fee percentage	0.25%
Current borrowing capacity			$ 50,000,000
Revolving Credit Facility | LIBOR
Debt Instrument [Line Items]
Variable interest rate	1.75%
Revolving Credit Facility | Base Rate
Debt Instrument [Line Items]
Variable interest rate	0.75%
Standby Letters of Credit
Debt Instrument [Line Items]
Maximum borrowing capacity	$ 40,000,000
Standby letters of credit			$ 4,700,000
Senior Convertible Debt
Debt Instrument [Line Items]
Stated interest rate		0.125%
Principal amount of debt		$ 575,000,000
Initial conversion ratio		0.0254113
Initial conversion price (in dollars per share) | $ / shares		$ 39.35
Senior Convertible Debt | Debt Instrument, Redemption, Period One
Debt Instrument [Line Items]
Threshold scheduled trading days | trading_day		41
Threshold trading days | trading_day		20
Threshold consecutive trading days | trading_day		30
Senior Convertible Debt | Minimum | Debt Instrument, Redemption, Period One
Debt Instrument [Line Items]
Redemption price percentage		100.00%
Senior Convertible Debt | Minimum | Debt Instrument, Redemption, Period Two
Debt Instrument [Line Items]
Threshold percentage of stock price trigger		98.00%
Threshold trading days | trading_day		5
Threshold consecutive trading days | trading_day		5
Senior Convertible Debt | Maximum | Debt Instrument, Redemption, Period One
Debt Instrument [Line Items]
Threshold percentage of stock price trigger		130.00%
Senior Convertible Debt | Maximum | Debt Instrument, Redemption, Period Two
Debt Instrument [Line Items]
Threshold percentage of stock price trigger		130.00%
Threshold trading days | trading_day		20
Threshold consecutive trading days | trading_day		30

Debt - Liability Component of C

Debt - Liability Component of Convertible Senior Notes (Details) - Senior Convertible Debt $ in Thousands	Apr. 30, 2021USD ($)
Debt Instrument [Line Items]
Principal	$ 575,000
Unamortized issuance costs	(14,724)
Net carrying amount of the liability component	$ 560,276

Debt - Components of Interest E

Debt - Components of Interest Expense (Details) - Senior Notes $ in Thousands	3 Months Ended
	Apr. 30, 2021USD ($)
Debt Instrument [Line Items]
Contractual interest expense	$ 180
Amortization of issuance costs	827
Total interest expense related to the Notes	$ 1,007

Leases - Narrative (Details)

Leases - Narrative (Details) $ in Millions	3 Months Ended
	Apr. 30, 2021USD ($)
Lessee, Lease, Description [Line Items]
Operating lease impairment loss	$ 16.8
Certain Vacant Office Leases
Lessee, Lease, Description [Line Items]
Operating lease impairment loss	13.5
Leasehold improvements
Lessee, Lease, Description [Line Items]
Operating lease impairment loss	$ 3.3
Minimum | Office Facilities
Lessee, Lease, Description [Line Items]
Operating lease terms	1 year
Minimum | Equipment
Lessee, Lease, Description [Line Items]
Financing lease terms	1 year
Maximum | Office Facilities
Lessee, Lease, Description [Line Items]
Operating lease terms	10 years
Maximum | Equipment
Lessee, Lease, Description [Line Items]
Financing lease terms	10 years

Leases - Components of Lease Co

Leases - Components of Lease Costs and Supplemental Cash Flow Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Leases [Abstract]
Operating lease costs	$ 2,789	$ 2,832
Amortization of assets	1,492	967
Interest on lease liabilities	140	144
Finance lease costs	1,632	1,111
Cash paid for operating lease liabilities	3,196	2,073
Right-of-use assets obtained in exchange for lease obligations	0	18,294
Finance leases obtained for equipment	$ 1,190	$ 0

Leases - Supplemental Balance S

Leases - Supplemental Balance Sheet (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Operating lease liabilities reported as:
Accrued expenses and current liabilities	$ 10,263	$ 10,628
Lease liability, noncurrent	45,285	47,631
Total operating lease liabilities	$ 55,548	$ 58,259
Operating Lease, Liability, Current, Statement of Financial Position [Extensible List]	us-gaap:AccountsPayableAndAccruedLiabilitiesCurrent
Weighted average remaining lease term (in years)	5 years 6 months	5 years 6 months
Weighted average discount rate	4.80%	4.80%
Finance lease liabilities reported as:
Accrued expenses and current liabilities	$ 5,129	$ 5,349
Other liabilities	4,908	5,004
Total finance lease liabilities	$ 10,037	$ 10,353
Finance Lease, Liability, Current, Statement of Financial Position [Extensible List]	us-gaap:AccountsPayableAndAccruedLiabilitiesCurrent
Finance Lease, Liability, Noncurrent, Statement of Financial Position [Extensible List]	Other liabilities
Weighted average remaining lease term (in years)	2 years 4 months 24 days	2 years 3 months 18 days
Weighted average discount rate	5.60%	5.50%

Leases- Maturities of Operating

Leases- Maturities of Operating and Financing Lease Liabilities (Details) - USD ($) $ in Thousands	Apr. 30, 2021	Jan. 31, 2021
Operating leases
Remainder of 2022	$ 8,653
2023	11,950
2024	11,749
2025	10,878
2026	8,973
Thereafter	11,693
Total future lease payments	63,896
Less interest payments	(8,348)
Total present value of minimum lease payments	55,548	$ 58,259
Finance leases
Remainder of 2022	4,435
2023	2,933
2024	2,176
2025	1,158
2026	18
Thereafter	0
Total future lease payments	10,720
Less interest payments	(683)
Total present value of minimum lease payments	$ 10,037	$ 10,353

Commitments and Contingencies -

Commitments and Contingencies - Narrative (Details) $ in Millions	Apr. 30, 2021USD ($)
Commitments and Contingencies Disclosure [Abstract]
Unconditional purchase obligation	$ 27.6
Purchase obligation to be paid in the next year	7.9
Purchase obligation to be paid in two years	7.5
Purchase Obligation, Due in Third Year	8.3
Purchase Obligation, Due in Fourth Year	$ 3.9

Income Taxes - Narrative (Detai

Income Taxes - Narrative (Details) $ in Millions	3 Months Ended
	Apr. 30, 2021USD ($)
Income Tax Disclosure [Abstract]
Increase in income tax expense	$ 0.8

Equity Incentive Plans - Schedu

Equity Incentive Plans - Schedule of 2019 Plan Activity (Details) - 2019 Equity Incentive Plan - shares	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Outstanding [Roll Forward]
Opening balance (in shares)	26,700,713	23,050,732
Shares authorized (in shares)	7,749,791	6,617,320
RSUs granted (in shares)	(3,386,257)	(2,828,278)
Cancelled shares (in shares)	629,208	568,255
Ending balance (in shares)	31,693,455	27,408,029

Equity Incentive Plans - Stock-

Equity Incentive Plans - Stock-Based Compensation Expense (Details) - USD ($) $ in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation	$ 23,601	$ 31,804
Research and development expense
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation	4,430	11,473
Sales and marketing expense
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation	9,581	9,335
General and administrative expense
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation	6,518	7,403
Subscription | Cost of Sales
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation	854	909
Professional services | Cost of Sales
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]
Total stock-based compensation	$ 2,218	$ 2,684

Equity Incentive Plans - Restri

Equity Incentive Plans - Restricted Stock Activity (Details)	3 Months Ended
	Apr. 30, 2021$ / sharesshares
Restricted stock units
Number of Shares
Beginning balance (in shares) | shares	7,753,348
Stock units granted (in shares) | shares	3,169,406
Stock units vested (in shares) | shares	(1,159,636)
Stock units cancelled and expired (in shares) | shares	(341,147)
Ending balance (in shares) | shares	9,421,971
Weighted Average Grant Date Fair Value
Beginning balance (in usd per share) | $ / shares	$ 20.61
Stock units granted (in usd per share) | $ / shares	29.90
Stock units vested (in usd per share) | $ / shares	18.35
Stock units cancelled or expired (in usd per share) | $ / shares	22.52
Ending balance (in usd per share) | $ / shares	$ 23.94
Performance Based Restricted Stock Units
Number of Shares
Beginning balance (in shares) | shares	1,048,453
Stock units granted (in shares) | shares	216,851
Stock units vested (in shares) | shares	0
Stock units cancelled and expired (in shares) | shares	(102,271)
Ending balance (in shares) | shares	1,163,033
Weighted Average Grant Date Fair Value
Beginning balance (in usd per share) | $ / shares	$ 19.79
Stock units granted (in usd per share) | $ / shares	29.92
Stock units vested (in usd per share) | $ / shares	0
Stock units cancelled or expired (in usd per share) | $ / shares	24.83
Ending balance (in usd per share) | $ / shares	$ 19.41

Equity Incentive Plans - Narrat

Equity Incentive Plans - Narrative (Details) - USD ($) $ / shares in Units, $ in Millions	3 Months Ended		6 Months Ended
	Apr. 30, 2021	Apr. 30, 2020	Sep. 15, 2021
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Fair value of options vested during period	$ 3.6	$ 7.6
Unrecognized stock based compensation expense	17.7
Restricted stock units
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation expense	$ 199.5
Recognition period, unrecognized stock based compensation expense	2 years 4 months 24 days
Stock units granted (in usd per share)	$ 29.90
Stock options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Recognition period, unrecognized stock based compensation expense	1 year 2 months 12 days
ESPP
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Unrecognized compensation expense	$ 2.4
Recognition period, unrecognized stock based compensation expense	4 months 24 days
ESPP | Forecast
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock units granted (in usd per share)			$ 9.62

Equity Incentive Plans - Stock

Equity Incentive Plans - Stock Option Activity (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended	12 Months Ended
	Apr. 30, 2021	Jan. 31, 2021
Number of Shares
Beginning balance (in shares)	24,337,528
Options exercised (in shares)	(1,538,769)
Options cancelled or expired (in shares)	(185,790)
Ending balance (in shares)	22,612,969	24,337,528
Exercisable (in shares)	16,287,398
Average Exercise Price per Share
Beginning balance (in usd per share)	$ 5.98
Options exercised (in usd per share)	4.99
Options cancelled or expired (in usd per share)	6.59
Ending balance (in usd per share)	6.04	$ 5.98
Options exercisable (in usd per share)	$ 5.83
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]
Weighted average remaining contractual term, options outstanding	6 years 8 months 12 days	6 years 10 months 6 days
Weighted average remaining contractual term, options exercisable	6 years 5 months 4 days
Aggregate intrinsic value, options outstanding	$ 864,527
Aggregate intrinsic value, exercises in period	37,715
Aggregate intrinsic value, options outstanding	530,272	$ 864,527
Aggregate intrinsic value, options exercisable	$ 385,410

Equity Incentive Plans - Valuat

Equity Incentive Plans - Valuation Assumptions (Details) - ESPP	3 Months Ended
	Apr. 30, 2021
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Risk-free interest rate	0.10%
Expected volatility	64.00%
Expected term (in years)	6 months
Expected dividend rate	0.00%

Net Loss Per Share Attributab_3

Net Loss Per Share Attributable to Common Stockholders - Computation of Basic and Diluted Net Loss Per Share (Details) - USD ($) $ / shares in Units, shares in Thousands, $ in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Earnings Per Share [Abstract]
Net loss	$ (52,421)	$ (32,529)
Weighted Average Number of Shares Outstanding, Basic and Diluted (in shares)	156,364	135,993
Net loss per share attributable to common stockholders, basic and diluted (in dollars per share)	$ (0.34)	$ (0.24)

Net Loss Per Share Attributab_4

Net Loss Per Share Attributable to Common Stockholders - Schedule of Antidilutive Securities Excluded from Computation of Earnings Per Share (Details) - shares shares in Thousands	3 Months Ended
	Apr. 30, 2021	Apr. 30, 2020
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive securities excluded from computation of earnings per share (in shares)	48,151	47,698
Stock options
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive securities excluded from computation of earnings per share (in shares)	22,613	36,454
Restricted stock units
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive securities excluded from computation of earnings per share (in shares)	10,585	10,731
ESPP
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive securities excluded from computation of earnings per share (in shares)	342	513
Convertible senior notes (if-converted)
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]
Antidilutive securities excluded from computation of earnings per share (in shares)	14,611	0